0:00:02 > 0:00:05Today, the Royal protection officer shot three times in the line of duty
0:00:05 > 0:00:08tells how working with the Royals isn't all about corgis and holding umbrellas.
0:00:08 > 0:00:10He just fired into my abdomen,
0:00:10 > 0:00:14and that was more or less the end of me.
0:00:14 > 0:00:18'I go directly to jail for a two-week stretch.'
0:00:18 > 0:00:21See you on the other side.
0:00:39 > 0:00:42This police station has been at the heart of policing
0:00:42 > 0:00:44here in Birmingham since the 1930s.
0:00:44 > 0:00:46It may look like a relic of old times,
0:00:46 > 0:00:48but policing methods have changed
0:00:48 > 0:00:50far beyond the imagination
0:00:50 > 0:00:53of the cosy community coppers of old.
0:00:53 > 0:00:57None more famous than the TV policeman George Dixon.
0:00:57 > 0:01:00WHISTLING
0:01:00 > 0:01:02Ah, good evening.
0:01:02 > 0:01:06You know, part of a copper's job is to know when not to interfere.
0:01:06 > 0:01:08When you've been walking the beat a few years
0:01:08 > 0:01:12you learn to turn a blind eye and let things take their course.
0:01:12 > 0:01:15I mean, if I arrested every bloke in Dock Green who socked his wife,
0:01:15 > 0:01:17I'd be working overtime.
0:01:17 > 0:01:19'1956, Dixon Of Dock Green,
0:01:19 > 0:01:23'everyone's idea of the perfect community copper.'
0:01:23 > 0:01:24Hello, Billy, how are you?
0:01:24 > 0:01:27Not so dusty, Mr Dixon, I've been reformed now, you know.
0:01:27 > 0:01:29You don't look reformed.
0:01:29 > 0:01:31'With little more than a wooden truncheon and a whistle,
0:01:31 > 0:01:34'he policed the streets tackling crime at every level.'
0:01:34 > 0:01:36It's inside what matters.
0:01:36 > 0:01:39And inside, I've got a golden glow of happiness.
0:01:39 > 0:01:41You've been drinking.
0:01:41 > 0:01:45'Intelligence came in from local characters and not much escaped him.'
0:01:45 > 0:01:49Now, if you was to offer me a couple of bob and I turned it down, you'd be offended, wouldn't you?
0:01:49 > 0:01:52I'll let you into a secret - I wouldn't, you know.
0:01:52 > 0:01:54So long, Billy.
0:01:54 > 0:01:58'With George Dixon about, we could all sleep safely in our beds.'
0:02:04 > 0:02:0755 years later in Walsall,
0:02:07 > 0:02:11Sergeant Richard Jacques is carrying on the same tradition of community policing.
0:02:11 > 0:02:13To be quite honest with you, right?
0:02:13 > 0:02:16I can say about this area now, right,
0:02:16 > 0:02:18I can walk down here quite safely.
0:02:18 > 0:02:21- And that's the most important thing. - That's all I want.
0:02:21 > 0:02:22All right.
0:02:25 > 0:02:28Superb. I'll give you that tenner later. Cheers!
0:02:28 > 0:02:30And what we don't want is obviously people dealing drugs,
0:02:30 > 0:02:32we don't want prostitutes,
0:02:32 > 0:02:34so if you get any concerns or you get any issues, then let us know.
0:02:34 > 0:02:36Yeah, yeah.
0:02:40 > 0:02:41The challenges have changed,
0:02:41 > 0:02:43but so have the police officers.
0:02:43 > 0:02:47I think we evolve with the job.
0:02:47 > 0:02:49It's still one of the best jobs in the world.
0:02:49 > 0:02:52And that's why we do it.
0:02:54 > 0:02:58I don't believe Dixon Of Dock Green had problems of drugs.
0:02:58 > 0:03:02In particular, I don't think he had so many weapons.
0:03:02 > 0:03:06The availability of weapons is not that unusual.
0:03:06 > 0:03:09It's still in the back of people's mind when you go out on patrol.
0:03:11 > 0:03:16Sergeant Jacques has been policing Walsall in the West Midlands for four years.
0:03:16 > 0:03:20We've got 38 different languages within the area that we are policing.
0:03:20 > 0:03:24So that brings its own diverse issues,
0:03:24 > 0:03:27but it also brings something special to the area.
0:03:30 > 0:03:32Some things haven't changed.
0:03:32 > 0:03:36Just like George Dixon, Richard depends on locals for information.
0:03:36 > 0:03:40But a tip-off these days is more likely to come in by email.
0:03:44 > 0:03:47Tonight, Richard and his team have mounted an operation
0:03:47 > 0:03:51to clamp down on drugs being dealt on the streets of Walsall.
0:03:51 > 0:03:55The worrying thing is that the age of the dealers is getting younger and younger.
0:03:55 > 0:03:59So, whereas before we had people in their late teens dealing,
0:03:59 > 0:04:03intelligence suggests that people as young as 12 now are dealing.
0:04:03 > 0:04:07And speaking to some of my colleagues from the Metropolitan Police,
0:04:07 > 0:04:09people as young as ten are dealing now.
0:04:09 > 0:04:12Obviously, the criminal age for responsibility is ten,
0:04:12 > 0:04:15but it's very sad state when there are people that young dealing drugs.
0:04:15 > 0:04:20Police officers are out on the ground on the lookout for anything suspicious.
0:04:20 > 0:04:24And Delta, the drugs dog, is on hand to carry out searches.
0:04:31 > 0:04:35All right, Jim. Let us know. Early update, please, mate.
0:04:35 > 0:04:38The information received, there're two persons believed to be in the possession of cannabis,
0:04:38 > 0:04:41seen smoking cannabis within the street.
0:04:41 > 0:04:45They've now walked off. I'm going to try and find out where they've gone.
0:04:45 > 0:04:47It's a big possibility they've gone in one of the local public houses,
0:04:47 > 0:04:50looking at the direction they've gone.
0:04:50 > 0:04:52Officers are going to make an approach and hopefully,
0:04:52 > 0:04:55we should be able to detain them for the purposes of drug search.
0:04:55 > 0:04:57The team heads off to search the pub.
0:04:57 > 0:05:01A report of cannabis could mean there are harder drugs on the scene.
0:05:01 > 0:05:04As we'll see later, it's a game of cat and mouse.
0:05:04 > 0:05:07Nothing is going unchecked.
0:05:11 > 0:05:12On any one day, there are more than
0:05:12 > 0:05:1487,000 people in jail.
0:05:14 > 0:05:16As one prison officer puts it,
0:05:16 > 0:05:18most families will know somebody
0:05:18 > 0:05:20who has spent or will spend time behind bars.
0:05:20 > 0:05:23Maybe a distant cousin, or a friend of a friend.
0:05:23 > 0:05:26Today, I'm going to find out first hand what happens to a suspect
0:05:26 > 0:05:30when they're taken into custody in a police station like this one.
0:05:35 > 0:05:38- Ah, Inspector Carmichael.- All right.- Gethin. Nice to meet you.
0:05:38 > 0:05:41- Please call me Brian. - Thank you very much, Brian.
0:05:41 > 0:05:43- Shall I come through here? - Yes. Please come in.
0:05:43 > 0:05:47Just coming through this holding cell is pretty intimidating,
0:05:47 > 0:05:48- and that's doing it on my own.- Yeah.
0:05:48 > 0:05:50Well, usually, what would happen,
0:05:50 > 0:05:52you'd come in with two police officers
0:05:52 > 0:05:54- and you'd be brought in here.- Yeah.
0:05:54 > 0:05:59The police officers would then tell the custody sergeant why you've been arrested.
0:05:59 > 0:06:03And the custody sergeant would then authorise detention.
0:06:03 > 0:06:08Ask you questions about your medical history, ensure that you're OK.
0:06:08 > 0:06:11And then we would search you.
0:06:11 > 0:06:13- I can see that's where you'd be searched.- That's right. Yeah.
0:06:13 > 0:06:16You'd be searched and we'd take away all your valuables
0:06:16 > 0:06:19- or anything that can harm yourself or harm us.- Yeah.
0:06:19 > 0:06:21Or do any damage to the building.
0:06:21 > 0:06:25And if we miss anything, it would be picked up when you walk through the metal detector,
0:06:25 > 0:06:27like what you see at airports.
0:06:27 > 0:06:29- This is where they check your insides.- That's right.- Lovely.
0:06:29 > 0:06:31And we would then put you in a cell.
0:06:31 > 0:06:33So come with me, I'll show you what a cell is like.
0:06:33 > 0:06:36Oh, lovely.
0:06:36 > 0:06:39So this is it. This is a cell.
0:06:39 > 0:06:41And you're stuck here for how long?
0:06:41 > 0:06:45Well, we can keep you here initially for 24 hours.
0:06:45 > 0:06:47You're not in here all the time,
0:06:47 > 0:06:50but I would say you're here for a good 20 hours,
0:06:50 > 0:06:53in this room, locked away.
0:06:53 > 0:06:56So when you're not in here, you do interviews and...
0:06:56 > 0:07:00Speak to a solicitor, speak to an appropriate adult.
0:07:00 > 0:07:04But all the other times, you're in here, in this room.
0:07:04 > 0:07:09Brian, 24 hours in here.
0:07:09 > 0:07:11- It's not nice.- It's horrible.
0:07:11 > 0:07:14It stinks of toilet waste.
0:07:14 > 0:07:16Yeah, you can smell the urine, excrement,
0:07:16 > 0:07:18stale food, stale feet.
0:07:18 > 0:07:21It's a Victorian building, it's nearly 100 years old.
0:07:21 > 0:07:23It's a listed building and...
0:07:23 > 0:07:24TOILET FLUSHING
0:07:24 > 0:07:27How did you do that?
0:07:27 > 0:07:29Because it's a listed building,
0:07:29 > 0:07:31we still have the pull system,
0:07:31 > 0:07:33so as my staff are walking past,
0:07:33 > 0:07:37periodically, we just pull the flush to get rid of the waste.
0:07:37 > 0:07:41So if you're a prisoner in here, and this is the drug cell, isn't it?
0:07:41 > 0:07:43This is a drug cell. This is, like, so low.
0:07:43 > 0:07:45That was if they do fall off,
0:07:45 > 0:07:47then they haven't got too far to fall.
0:07:47 > 0:07:48So you're a prisoner, you're drunk,
0:07:48 > 0:07:52you've just been to the toilet for whatever reason and you can't flush that toilet?
0:07:52 > 0:07:54You will not be able to flush that toilet.
0:07:54 > 0:07:58Cos what's happened is people would block the toilet and flood the cell.
0:07:58 > 0:08:01The prisoners that come in here are drunk, probably quite irate.
0:08:01 > 0:08:06Tell me about your experiences with prisoners like that over the years.
0:08:06 > 0:08:10As soon as I get to that door, and they realise they are going to be put in here, they fight.
0:08:10 > 0:08:14Struggling, kicking back, trying to attack us.
0:08:14 > 0:08:17And then we have to use Home Office-approved restraint techniques,
0:08:17 > 0:08:22put them in here and then get out quickly, slam the door behind us.
0:08:22 > 0:08:24And that's something you've experienced in your career?
0:08:24 > 0:08:26Oh, yeah, yeah, yeah.
0:08:26 > 0:08:27Have you been hit?
0:08:27 > 0:08:30I've been hit, spat at, bitten, scratched,
0:08:30 > 0:08:33verbally abused, but it's just part of the job.
0:08:33 > 0:08:37- It's part of the job.- Yeah, it's part of the job. You just...
0:08:37 > 0:08:41At the end of the day, you try and treat people as nicely as possible, as professionally as possible.
0:08:41 > 0:08:44Sometimes, no matter what you say to them, they're going to attack you.
0:08:44 > 0:08:47Then, your training kicks in. It's not personal.
0:08:47 > 0:08:51Your training kicks in, you restrain them and you get out, and that's it.
0:08:51 > 0:08:54Well, I've been a pretty good boy for the last few minutes,
0:08:54 > 0:08:56so is there any chance we could leave here?
0:08:56 > 0:09:00We'll have to speak to the judge, but I don't think you're going to get released.
0:09:00 > 0:09:03You're going straight to jail.
0:09:03 > 0:09:06This is a tunnel that leads directly to Birmingham Magistrates Court.
0:09:06 > 0:09:08Both buildings were built at the same time.
0:09:08 > 0:09:11When you've been charged and you haven't been given bail
0:09:11 > 0:09:13because we don't think you're going to turn up at court
0:09:13 > 0:09:15or you pose a significant risk to the public or the victim,
0:09:15 > 0:09:21then you're kept in custody, brought through here and then taken straight to court in the morning.
0:09:21 > 0:09:25- So I would have been charged.- Yeah. - Refused bail.- Yeah.
0:09:25 > 0:09:28- Through that corridor, up the stairs, into court.- Yeah.
0:09:28 > 0:09:31- And if found guilty, jail. - That's correct.
0:09:31 > 0:09:33- Game over.- That's right.
0:09:40 > 0:09:43In September 2010, Prince Charles and The Duchess of Cornwall
0:09:43 > 0:09:47were caught in the maelstrom of the student riots in London.
0:09:47 > 0:09:51It was the worst political violence to hit the streets of the capital in years.
0:09:51 > 0:09:54Keeping the Royal family visible but safe is a fine line for the police to tread.
0:09:54 > 0:09:58The Royal Protection Department was set up in 1983.
0:09:58 > 0:10:01It's a huge operation employing around 400 officers
0:10:01 > 0:10:04and costing about £30 million a year to run.
0:10:04 > 0:10:07But there was a time, in the not too distant past,
0:10:07 > 0:10:11when policing the Royals was a more genteel and relaxed affair.
0:10:16 > 0:10:18It's November 1973.
0:10:18 > 0:10:21Princess Anne and her new husband, Captain Mark Phillips,
0:10:21 > 0:10:23are heading off on honeymoon.
0:10:23 > 0:10:29Jim Beaton, Princess Anne's new police guard is accompanying them.
0:10:29 > 0:10:31It was only myself, and she was on the yacht as well.
0:10:31 > 0:10:33So it was quite well-contained
0:10:33 > 0:10:35and pretty easy to do.
0:10:35 > 0:10:38Cos there was a nice, sunny climate as well, so that was very good.
0:10:38 > 0:10:42Back in the '70s, royal protection was a very civilised affair.
0:10:42 > 0:10:46A good suit, appropriate dress.
0:10:46 > 0:10:49No mobile phones, no tracking devices.
0:10:49 > 0:10:52No radios. So you just got on with it.
0:10:52 > 0:10:56You could carry a truncheon, I suppose, if you wanted, but I don't think anybody ever did.
0:10:56 > 0:10:58And in Princess Anne's case, I was armed.
0:10:58 > 0:11:02Obviously, the officer with the Queen was armed.
0:11:03 > 0:11:06It was more integrating with the people,
0:11:06 > 0:11:09so you could stay fairly close
0:11:09 > 0:11:12rather than the fancy kit, like, they would carry nowadays.
0:11:12 > 0:11:15Jim had been on the job for a few months,
0:11:15 > 0:11:18and there had only been one minor incident.
0:11:18 > 0:11:20It was a walkabout and, basically,
0:11:20 > 0:11:24some drunken chap got through the police barrier
0:11:24 > 0:11:25and approached her.
0:11:25 > 0:11:27And, as I was walking fairly close,
0:11:27 > 0:11:30and Chief Constable in that case was very close as well,
0:11:30 > 0:11:32so we just got on his way.
0:11:32 > 0:11:37And then, the uniform lads bundled him off and off he went, really.
0:11:37 > 0:11:39It might have, in a funny sort of way,
0:11:39 > 0:11:42showed why we were half-necessary.
0:11:42 > 0:11:46But it was no preparation for the life-threatening moment
0:11:46 > 0:11:50that would create a sea change in the way the Royals are protected.
0:11:54 > 0:11:57Returning from an event in London's West End,
0:11:57 > 0:12:01a white car cut up the royal convoy in The Mall.
0:12:01 > 0:12:05The chap got out of the white car, who I now know to be involved,
0:12:05 > 0:12:08as I came out from behind the car, on the offside,
0:12:08 > 0:12:10he was standing there, near the driver's door.
0:12:10 > 0:12:12And he fired two shots at me.
0:12:20 > 0:12:23Well, my gun had failed,
0:12:23 > 0:12:25and then my arm came down and I realised
0:12:25 > 0:12:28I had been shot in the right shoulder.
0:12:28 > 0:12:31And then, after a while, I tried with two hands,
0:12:31 > 0:12:32so I tried with two hands...
0:12:32 > 0:12:34..and the gun jammed,
0:12:34 > 0:12:36so I went back round to the near side door,
0:12:36 > 0:12:38and he was pointing his gun at Princess Anne.
0:12:38 > 0:12:41And he said something to the effect of, "Put your gun down or I'll shoot her."
0:12:41 > 0:12:44So I clambered into the car.
0:12:44 > 0:12:48So I got sort of between him and Princess Anne.
0:12:48 > 0:12:51And as I looked up, I saw he was pointing his gun through the window,
0:12:51 > 0:12:54so I sort of automatically really just stuck my right hand up in front of it.
0:12:54 > 0:12:56And he fired
0:12:56 > 0:12:59and it shattered the window and went into my hand.
0:12:59 > 0:13:02And Mark Phillips was holding the door shut,
0:13:02 > 0:13:06I thought, "Well, if we could knock the car door into him,
0:13:06 > 0:13:07"then, that'll get rid of him."
0:13:09 > 0:13:12I kicked the door open, and there was Ian Ball standing there,
0:13:12 > 0:13:15and he just fired into my abdomen.
0:13:15 > 0:13:17And that was more or less the end of me.
0:13:25 > 0:13:28I had a new suit on that day, and I realised if I threw myself down,
0:13:28 > 0:13:31I might damage my suit, so I lay down gently so I wouldn't.
0:13:31 > 0:13:37And then, some more policemen arrived and ambulance people and I got first aid.
0:13:37 > 0:13:39While Jim was being treated on the roadside,
0:13:39 > 0:13:42others had arrested the attacker, Ian Ball.
0:13:46 > 0:13:50Jim had been shot three times - in the shoulder, the hand and the abdomen.
0:13:50 > 0:13:54But, fortunately, all the injuries were in soft tissue.
0:13:57 > 0:14:00I probably was just lucky where he hit me really.
0:14:00 > 0:14:04I can now understand why the cowboys keep getting up and running about.
0:14:04 > 0:14:06Although Jim and others had been shot,
0:14:06 > 0:14:10in policing terms, it was a successful night.
0:14:10 > 0:14:13The whole incident went off well.
0:14:13 > 0:14:16Princess Anne was safe, which was the basic thing.
0:14:16 > 0:14:20Nobody was killed and the perpetrator was caught.
0:14:20 > 0:14:23So, you know, in policing terms, it was very good.
0:14:23 > 0:14:29Ian Ball was charged with the attempted murder of Jim Beaton.
0:14:29 > 0:14:32It emerged in court that his kidnap plans were detailed,
0:14:32 > 0:14:35complex and eccentric.
0:14:35 > 0:14:38He's still held in a high security psychiatric unit.
0:14:38 > 0:14:43Jim was in hospital for 14 days.
0:14:43 > 0:14:46It was actually quite good of her to visit us in hospital,
0:14:46 > 0:14:49although she did have two protection officers with her then.
0:14:54 > 0:14:59Jim was awarded the George Cross for his bravery.
0:14:59 > 0:15:02At the investiture, we all had a small reception afterwards
0:15:02 > 0:15:05with the Queen and various members of the family
0:15:05 > 0:15:09and we got our own families there as well, so it was very good.
0:15:09 > 0:15:11Behind the smiles,
0:15:11 > 0:15:15the kidnap attempt sent shockwaves through the Royal protection team.
0:15:15 > 0:15:20Protection initially was just, you were there really, because somebody was assigned
0:15:20 > 0:15:23and nothing was ever going to happen. Something had happened
0:15:23 > 0:15:25so, everybody wakened up.
0:15:25 > 0:15:29Next day there was new guns and we got immediate,
0:15:29 > 0:15:32what we call back up crews, which followed the senior royals around,
0:15:32 > 0:15:36which would have got in the way of Ian Ball, if he'd come up again.
0:15:36 > 0:15:39My incident kicked it off.
0:15:39 > 0:15:43It would have happened eventually. It would just have taken longer.
0:15:43 > 0:15:48Once he recovered, Jim stayed with Princess Anne until 1979,
0:15:48 > 0:15:50then moved on to other duties.
0:15:50 > 0:15:55He was called back after another major incident in 1983.
0:15:55 > 0:15:58The Home Secretary has confirmed that an intruder
0:15:58 > 0:16:03managed to break into the Queen's bedroom at Buckingham Palace.
0:16:08 > 0:16:12Michael Fagan had found his way into the Queen's bedroom,
0:16:12 > 0:16:15despite being spotted climbing the palace wall,
0:16:15 > 0:16:21tripping two separate alarms, and being bid good morning by a chambermaid.
0:16:21 > 0:16:25The armed guard, who should have been outside the Queen's bedroom, was walking the corgis.
0:16:25 > 0:16:29When the Queen telephoned for police help,
0:16:29 > 0:16:33it took ten minutes for anyone to arrive.
0:16:33 > 0:16:36It was the second time Fagan had broken into the palace.
0:16:36 > 0:16:39Fagan was big from my point of view.
0:16:39 > 0:16:41He should have never been there in the first place.
0:16:41 > 0:16:44Somebody should have been outside the Queen's door.
0:16:44 > 0:16:47There should have been people seeing him in the corridor.
0:16:47 > 0:16:51The alarms - he shouldn't even have got past the alarms to start with.
0:16:51 > 0:16:55Everything that could have gone against him didn't.
0:16:55 > 0:16:57So, he managed to reach the door.
0:16:57 > 0:17:02It shook everybody up drastically. He could have done lots of damage.
0:17:02 > 0:17:07So, again, he caused huge eruptions in the system.
0:17:07 > 0:17:10The House will admire the calm way in which our Majesty
0:17:10 > 0:17:12- responded to what occurred. - Here, here!
0:17:12 > 0:17:17It turned the Queen's security into a party political issue.
0:17:17 > 0:17:20He told us that security had been recently improved.
0:17:20 > 0:17:24Since that improvement resulted in a man getting into the Queen's bedroom,
0:17:24 > 0:17:26how bad was it before the improvement?
0:17:26 > 0:17:30The Fagan incident came just months after the Queen
0:17:30 > 0:17:33was shot at by a spectator in The Mall
0:17:33 > 0:17:37while she was riding in the Trooping The Colour parade.
0:17:37 > 0:17:41Jim was asked to return to the Palace, this time to look after
0:17:41 > 0:17:46the Queen's personal protection, until he retired in 1992.
0:17:46 > 0:17:4920 years on, and each senior Royal
0:17:49 > 0:17:52has a specially trained armed officer.
0:17:52 > 0:17:56It's a huge operation with backup cars, outriders and ground support.
0:17:56 > 0:18:00But, as recent events have shown, even this kind of protection
0:18:00 > 0:18:04can't completely assure the Royal family's safety.
0:18:08 > 0:18:11We've seen Gethin experiencing what it's like to be arrested,
0:18:11 > 0:18:13charged, then sentenced for a crime.
0:18:13 > 0:18:15Now he's been sent down.
0:18:18 > 0:18:22My first view of Bristol Prison is through the tiny window of the prison van,
0:18:22 > 0:18:27with its razor wire and high walls, it's a pretty daunting place to contemplate spending a long time.
0:18:27 > 0:18:32Waiting to book me in is senior prison officer Tim Clark.
0:18:32 > 0:18:35- Tim...- Hello.- Gethin. Nice to meet you.- And you sir.
0:18:35 > 0:18:37Interesting transport here.
0:18:37 > 0:18:40Tell me what happens to a prisoner when they get to this point.
0:18:40 > 0:18:43OK. First thing we do, we need to check all the paperwork,
0:18:43 > 0:18:47and make sure we have the correct authority to keep that person in custody.
0:18:47 > 0:18:52Coming into prison for the first time must be an overwhelming and confusing experience.
0:18:52 > 0:18:55It's quite surprising the amount of people you'll get here
0:18:55 > 0:18:56that have been in court.
0:18:56 > 0:18:59You'll ask, "Do you know what's happened today?"
0:18:59 > 0:19:01- And they are a little unsure. - Really?
0:19:01 > 0:19:04They hear the words, "You are going to prison."
0:19:04 > 0:19:07And that is a little bit of a shock to the system.
0:19:07 > 0:19:12They then sometimes don't hear what is being said after that.
0:19:12 > 0:19:15Also, sentencing can be quite complicated.
0:19:15 > 0:19:19They don't realise sometimes what the term "concurrent" means,
0:19:19 > 0:19:23so they may have two six-month sentences, so they think they're doing 12 months.
0:19:23 > 0:19:26But it's actually running concurrently so there's only the one period.
0:19:26 > 0:19:29Normally, they're pleased with some of the news we give them.
0:19:29 > 0:19:32Right, so the next stage will be to ask the prisoner
0:19:32 > 0:19:37to take a seat in here whilst we get the paperwork ready.
0:19:37 > 0:19:39So, if you'd like to take a seat in there.
0:19:39 > 0:19:42New prisoners are taken through to a holding area.
0:19:42 > 0:19:45Once the door is locked behind them, there's no turning back.
0:19:45 > 0:19:49Each day, up to 45 prisoners will pass through this room.
0:19:49 > 0:19:53Some are on the way in, others are on their way to court for sentencing or trial.
0:19:53 > 0:19:56For some of the men, it's their last stop
0:19:56 > 0:19:58before they're free to go back into the world.
0:19:58 > 0:20:01Gethin Jones!
0:20:01 > 0:20:08- Hello. That was quite an unnerving experience that, just waiting.- Yeah.
0:20:08 > 0:20:11So, whilst I was waiting in there, you'd be preparing paperwork.
0:20:11 > 0:20:13What kind of things?
0:20:13 > 0:20:15You'd have been put on our computer system,
0:20:15 > 0:20:19given a prisoner number, which you'll keep for life now.
0:20:19 > 0:20:22What's it like for a first-time prisoner when they're in this situation?
0:20:22 > 0:20:25What kind of mood are they in at this point?
0:20:25 > 0:20:29Different, all the time, to be honest. It totally depends on the actual prisoner.
0:20:29 > 0:20:32It's our chance to establish what kind of mood they're in
0:20:32 > 0:20:35and what needs to be done for them from thereon in -
0:20:35 > 0:20:38if they need any extra care, that kind of thing.
0:20:38 > 0:20:41- OK, where does the prisoner go next? - You go to have your photo taken.
0:20:41 > 0:20:44Thanks very much indeed.
0:20:44 > 0:20:47OK, Gethin, if you could stand on those two footprints there, please.
0:20:47 > 0:20:49- OK.- Thank you very much.
0:20:49 > 0:20:52- Pick the board up with your name and number on.- Weird!
0:20:52 > 0:20:56- Weird with my name on.- That goes under your chin, if you could.
0:20:56 > 0:20:57A little bit higher, that's it.
0:20:57 > 0:21:01Usually I try not to look so suspect.
0:21:01 > 0:21:07The next stage in the process will be to give you what we call a full search.
0:21:07 > 0:21:12- I thought it might be. - Unfortunately, I'm going to ask you now to step into that booth,
0:21:12 > 0:21:17and we will take, in a very decent fashion, your clothes off.
0:21:17 > 0:21:22First of all, I'd like you to put your clothes you're wearing into this box.
0:21:22 > 0:21:27- Then what?- Next stage, I would ask you to sit on the body orifice scanner chair.
0:21:27 > 0:21:31- The body orifice scanner chair! - Scanner chair.
0:21:31 > 0:21:36- Have you had any success with this? - The first week we had it we had 14 mobile telephones.
0:21:38 > 0:21:45- So, 14 mobile telephones were... were...were IN a prisoner.- They were
0:21:45 > 0:21:48hidden within the rear passage of a prisoner.
0:21:48 > 0:21:53Well, I can assure you I don't have a mobile phone in me.
0:21:53 > 0:21:56I'll just sit on there. The alarm's gone off.
0:21:56 > 0:21:59In my case, the microphone was in my pocket.
0:21:59 > 0:22:02- Do I need to take this with me? - Take the box.
0:22:02 > 0:22:06So it's goodbye to my worldly goods and one stage closer to a life behind bars.
0:22:06 > 0:22:09Last time I'll be seeing my clothes for a while then.
0:22:09 > 0:22:13If I could introduce you to the first night centre officer, who is Alan.
0:22:13 > 0:22:17Alan, nice to meet you. You're the last person they really see
0:22:17 > 0:22:21before they go through the dreaded doors. What information do you give them at this point?
0:22:21 > 0:22:25Normally, first time in prison, they are a little bit agitated,
0:22:25 > 0:22:27and it's my job to reassure them
0:22:27 > 0:22:31that prison isn't as bad as maybe they have heard from the outside.
0:22:31 > 0:22:34I will also tell them the rules and regulations they need to know
0:22:34 > 0:22:37to get them through the prison system.
0:22:37 > 0:22:40This is the way to the wing.
0:22:47 > 0:22:50It's very much goodbye to the real world...
0:22:51 > 0:22:55..hello to a very new and alien world.
0:23:02 > 0:23:05See you on the other side.
0:23:14 > 0:23:16Earlier we saw Sergeant Richard Jacques
0:23:16 > 0:23:20and his team carrying out a drugs operation in Walsall.
0:23:20 > 0:23:22It's aimed at tracking down the dealers.
0:23:22 > 0:23:24Where, 60 years ago,
0:23:24 > 0:23:28police intelligence usually meant a verbal tip-off, these days they can come in
0:23:28 > 0:23:31by e-mail, text or even Twitter.
0:23:31 > 0:23:35Whichever way it arrives, it means a call to action.
0:23:35 > 0:23:38We've got officers containing the premises at the moment,
0:23:38 > 0:23:42which enable us to go on and hopefully find them.
0:23:42 > 0:23:46Some intelligence suggests that two persons in possession of drugs
0:23:46 > 0:23:49have gone into the pub. I know there's been a period of time gone past now.
0:23:49 > 0:23:53We're just going to do a walk-through and see if we can locate the individuals.
0:23:53 > 0:23:56OK, team, we're just going to secure the pub first.
0:23:56 > 0:23:58Hello, how are you doing? Are you all right?
0:24:04 > 0:24:09Just searching the toilets. Can you go and search the ladies for us?
0:24:09 > 0:24:12Just searching the two toilets now.
0:24:12 > 0:24:16Obviously it's one area people go to discard any drugs.
0:24:16 > 0:24:18I'll have a look round, then the dog will come through
0:24:18 > 0:24:21and get the place recovered and we'll see what we can find.
0:24:23 > 0:24:27Delta's sense of smell is 1,000 times more powerful than ours,
0:24:27 > 0:24:29and she's been highly trained.
0:24:29 > 0:24:32If there are any drugs here, she'll find them.
0:24:34 > 0:24:38There may be something within the girls' toilet that has been discarded but we don't know.
0:24:38 > 0:24:41There is no-one in there. We've checked there are no females.
0:24:41 > 0:24:44The dog now is going to do a scan.
0:24:46 > 0:24:49- And sure enough. - The dog's indicating...
0:24:49 > 0:24:51What we believe we've found is some disregarded,
0:24:51 > 0:24:53it looks like cannabis, we believe.
0:24:53 > 0:24:57Forensics need to recover. What's happened in there obviously,
0:24:57 > 0:24:59it's what people do when police arrive.
0:25:02 > 0:25:06Just the ladies toilet is lovely.
0:25:06 > 0:25:09It's what a single reefer. Again it's what they do.
0:25:09 > 0:25:11Just dumped, bit of personal use.
0:25:11 > 0:25:14We'll recover that with our special implement,
0:25:14 > 0:25:17mainly a toilet brush. We'll bag it up and then we'll dispose of it.
0:25:29 > 0:25:31People going about their normal business
0:25:31 > 0:25:33like seeing the police out and about.
0:25:33 > 0:25:36Obviously, the dog's probably the most popular thing here
0:25:36 > 0:25:39but he's also the most unpopular thing
0:25:39 > 0:25:42with anyone involved in the supply of drugs.
0:25:43 > 0:25:45The hunt the drug dealers goes on.
0:25:45 > 0:25:48But, much as they want to make that hit, there's no getting away
0:25:48 > 0:25:51from community policing.
0:25:51 > 0:25:55As they head back to the van, they come across a woman who badly needs their help.
0:25:55 > 0:25:59The lady over there. She's got some suicidal feelings at the moment.
0:25:59 > 0:26:01Although we've got a drugs operation ongoing,
0:26:01 > 0:26:04it's very important. We can't leave that lady there now.
0:26:04 > 0:26:08Officers are trying to speak to her and reassure her.
0:26:08 > 0:26:11If need be, we'll call an ambulance. We're trying to find out.
0:26:11 > 0:26:14Police officers have already been with her for half an hour.
0:26:14 > 0:26:16She's clearly in a state.
0:26:16 > 0:26:18If she makes threats in front of the officer
0:26:18 > 0:26:21that she might wish to take her own life, for example,
0:26:21 > 0:26:24clearly we can't leave her like that and we'll take action.
0:26:24 > 0:26:26In the past we've taken people to the station.
0:26:26 > 0:26:30It's not appropriate for people with mental health issues.
0:26:30 > 0:26:32They have designated centres now.
0:26:32 > 0:26:35That's where we'd be seeking to take the person.
0:26:35 > 0:26:38Only when he's satisfied she's out of danger
0:26:38 > 0:26:41can Richard get back to the drugs operation.
0:26:41 > 0:26:43We've had some intelligence on the vehicle
0:26:43 > 0:26:47that may be of some interest to us, that's just left a premises.
0:26:47 > 0:26:50We're trying to get that vehicle stopped.
0:26:50 > 0:26:53If it does, that vehicle may be subject to a drug search
0:26:53 > 0:26:56should our powers allow.
0:27:00 > 0:27:01'All right, mate?'
0:27:01 > 0:27:04- Anything? - He's the driver, had a drink,
0:27:04 > 0:27:06- and we'll do a quick breath test on him.- Superb.
0:27:06 > 0:27:09That is the geezer who I stopped last time.
0:27:09 > 0:27:11There was a previous intel. Smoked cannabis in the car,
0:27:11 > 0:27:14- so we're just doing a drug search of the vehicle.- Superb.
0:27:16 > 0:27:18The search goes on, but as we'll see later,
0:27:18 > 0:27:22Richard's team have other things to deal with apart from drugs.
0:27:27 > 0:27:29Meg, what happens on this floor?
0:27:29 > 0:27:32Um, this is the first night landing.
0:27:32 > 0:27:37When you first come into prison and we'll bring you to this landing,
0:27:37 > 0:27:40um, depending who you can share with, how old you are,
0:27:40 > 0:27:45whether you smoke or you don't smoke, we'll allocate you a cell.
0:27:45 > 0:27:49And these are the cells. There's 20 cells on this landing.
0:27:49 > 0:27:52- No, 19.- 19, OK.- Yeah.
0:27:52 > 0:27:55So you could have up to 38 people here at the same time,
0:27:55 > 0:27:57- depending on whether they share or not?- Yeah.
0:27:57 > 0:28:00What would be a reason that they couldn't share a cell?
0:28:00 > 0:28:07Um, medical reasons, mental health, illnesses, um,
0:28:07 > 0:28:11- various reasons, really... - OK.- ..why they couldn't share
0:28:11 > 0:28:16or, you know, some people might have racial issues or, depending on age,
0:28:16 > 0:28:19there'd be various reasons why they couldn't share.
0:28:19 > 0:28:22What fascinates me is thinking about a really young guy
0:28:22 > 0:28:24coming here for the first time, first-time offender,
0:28:24 > 0:28:28and he's left in this situation and this is basically going to be
0:28:28 > 0:28:32his home for the next month, three months, six years, 20 years.
0:28:32 > 0:28:35- Mm-hm.- Are you aware of that when you see them for the first time?
0:28:35 > 0:28:38- Are they quite frightened? - Yeah, it's frightening.
0:28:38 > 0:28:40There's loads of people here.
0:28:40 > 0:28:44And, you know, obviously, they're young, we have older prisoners here,
0:28:44 > 0:28:47like more mature, and they don't know what to expect,
0:28:47 > 0:28:49but that's what we're here for -
0:28:49 > 0:28:53to explain to them the routine and make them feel comfortable.
0:28:53 > 0:28:57- And work something out?- Yeah. - And this is home for the foreseeable future.- This would be home, yeah.
0:28:57 > 0:29:00- Have a look?- Come in.- Lovely.
0:29:01 > 0:29:04This is a two-man cell.
0:29:04 > 0:29:07Um, depending whether that person can share or not,
0:29:07 > 0:29:09you'll have two people in here.
0:29:09 > 0:29:14They've got a toilet, sink, they'll have a cupboard each.
0:29:14 > 0:29:16So these are the cupboards here?
0:29:16 > 0:29:18That's the cupboard for their clothes and their food.
0:29:18 > 0:29:22It's very basic. A television, like you say, a sink and a toilet.
0:29:22 > 0:29:27- Yeah.- But apart from that, not much entertainment or anything to keep them occupied.
0:29:27 > 0:29:31- No.- How long would they stay in this room for per day?
0:29:31 > 0:29:35- In the evening, they get locked up at 7 until 7:45 the next morning.- Wow!
0:29:35 > 0:29:39So, if they've just arrived, and they're sharing with someone...
0:29:39 > 0:29:42- Yeah.- ..they have to get on pretty quickly. Seven o'clock at night?
0:29:42 > 0:29:45That's why we would allocate prisoners depending on,
0:29:45 > 0:29:49you know, their age, how they are, you know, to share with someone
0:29:49 > 0:29:54suitable for them. We wouldn't just share with anyone and everyone.
0:29:54 > 0:29:58- And do they spend much of the day in the cell as well?- Um, on and off.
0:29:58 > 0:30:02They'll be unlocked in the morning for showers and a cell clean.
0:30:02 > 0:30:04They'll be locked up again
0:30:04 > 0:30:08and then they get unlocked again at 10:30 for exercise, they come back,
0:30:08 > 0:30:12get locked up again, unlocked for dinner. Then they get locked up,
0:30:12 > 0:30:16so there's people constantly coming to visit them throughout the day,
0:30:16 > 0:30:19um, legal services, we have a chaplaincy come and see them,
0:30:19 > 0:30:22so they're not locked up, not like evening time,
0:30:22 > 0:30:25when they're locked up at seven until the next morning,
0:30:25 > 0:30:27- where that's it, then.- Yeah.
0:30:27 > 0:30:29But during the day, sort of, they're unlocked.
0:30:29 > 0:30:33And because, up here, it's a first night landing, we try,
0:30:33 > 0:30:37if they want to make a phone call, we try to facilitate phone call
0:30:37 > 0:30:39and showers and if they want to clean their cell.
0:30:39 > 0:30:42- That's why we're first-night staff, really.- Hmm.
0:30:42 > 0:30:46And that's why you're here as well, because if a first-time offender
0:30:46 > 0:30:50- is coming up to the fours, as you call it, the fourth floor...- Mm-hm.
0:30:50 > 0:30:53..has their first night and doesn't get on with their cell partner,
0:30:53 > 0:30:56you're able to help in some ways.
0:30:56 > 0:31:01- Yeah.- Because, obviously, you don't want any falling out. - No, we don't want that at all.
0:31:01 > 0:31:05And also, if they've never been in before, during the night,
0:31:05 > 0:31:09even though they're locked up from 7 until 7:45 the next morning,
0:31:09 > 0:31:12we have an hourly watch for those whose first time in prison,
0:31:12 > 0:31:16so the night staff will come and check them through the observation panel,
0:31:16 > 0:31:20- to make sure they're OK, so they're not just left, you know.- No.
0:31:20 > 0:31:24- So you keep an eye on them...- We do. - ..but it is a regimented system...
0:31:24 > 0:31:28- Of course.- ..for obvious reasons and that's just the way it is.- Mmm.
0:31:33 > 0:31:36OK, I think it's about time I found out
0:31:36 > 0:31:40what it's like to spend a bit of time alone in one of these cells.
0:31:49 > 0:31:52I might as well get comfy.
0:31:55 > 0:31:56HE CLEARS HIS THROAT
0:32:07 > 0:32:11I would go out of my mind if I was in here for any period of time.
0:32:11 > 0:32:14There's not even anywhere to do any exercise.
0:32:14 > 0:32:16You can't see out of the window.
0:32:16 > 0:32:19You've got the television, but you'd soon get bored of that.
0:32:19 > 0:32:23Maybe a few books? And that's it.
0:32:23 > 0:32:27Day in, day out, every day for a long, long time.
0:32:33 > 0:32:35I'm in the evidence storage area. Extraordinary.
0:32:35 > 0:32:38Knives here, a safe that's been seized from somebody's property.
0:32:38 > 0:32:42And, when there's a drugs raid, a lot of drugs are seized.
0:32:42 > 0:32:46- This is where they're kept. Karen's in here. Hi there, Karen.- Hello.
0:32:46 > 0:32:51- It has a particular smell!- It takes your breath away first time.- It does!
0:32:51 > 0:32:53So what kinds of things do you have in here?
0:32:53 > 0:32:57Well, the majority in here, it is cannabis
0:32:57 > 0:32:59seized from various locations around Birmingham.
0:32:59 > 0:33:01- So this is an enormous bag.- Yeah.
0:33:01 > 0:33:05- That would've been taken from what? - From a cannabis factory.- Right.
0:33:05 > 0:33:07Someone's grown it illegally in their home.
0:33:07 > 0:33:09This is waiting to go off for analysis to the lab
0:33:09 > 0:33:12to establish it IS cannabis just in case it isn't.
0:33:12 > 0:33:15- Yes, absolutely.- And then, after which we can destroy it.
0:33:15 > 0:33:18- And it is extraordinary. The smell, for starters.- I know.
0:33:18 > 0:33:22- A lot is here and it's rotting. - Yeah.- You have to keep it for a long time?
0:33:22 > 0:33:25We have to keep it until the officers say to get rid of it,
0:33:25 > 0:33:28but obviously, as it does decompose, so it can...
0:33:28 > 0:33:32Usually, the samples go off and we should be able to get rid of it.
0:33:32 > 0:33:35And this would have, I mean, if it were found to be cannabis,
0:33:35 > 0:33:38- this would have a large street value, wouldn't it?- Yes, it would.
0:33:38 > 0:33:41It's a very lucrative business.
0:33:41 > 0:33:44I think people don't realise that and are willing to take the risks now.
0:33:44 > 0:33:47They're not that bothered if they get caught.
0:33:47 > 0:33:49They're willing to take the risk, I think.
0:33:49 > 0:33:52And what if you found a large amount of cocaine?
0:33:52 > 0:33:56- Would you keep that here or does that have too big a street value? - That would go for analysis
0:33:56 > 0:33:59to establish that it is cocaine and probably stop there,
0:33:59 > 0:34:03- because we wouldn't keep it here... - Absolutely.- ..because of its value.
0:34:03 > 0:34:07- Do you see an increasing amount of this stuff coming in? - Yes, the cannabis factories.
0:34:07 > 0:34:11There are an increasing number of factories appearing now.
0:34:11 > 0:34:13At one time, they would be on industrial estates.
0:34:13 > 0:34:17Now, you find they are on residential areas, which never happened before,
0:34:17 > 0:34:21but we have a dedicated cannabis team who are trying to clamp down on this,
0:34:21 > 0:34:23but sometimes, it's like a bit of a fire.
0:34:23 > 0:34:26You put one out, another one springs up, but we're getting there.
0:34:26 > 0:34:32OK, Karen. As you say, lots of drugs seized and they wouldn't be here
0:34:32 > 0:34:35if it wasn't for the drug teams who we're following today.
0:34:35 > 0:34:39Back in Walsall, local sergeant Richard Jacques
0:34:39 > 0:34:42and his team are out on the streets cracking down on drug dealers.
0:34:42 > 0:34:46They've just stopped a car suspected of carrying drugs.
0:34:46 > 0:34:48- Do you have anything on you you shouldn't have?- No.
0:34:48 > 0:34:52- Nothing at all? OK. Have you been searched before?- Yeah.- All right.
0:34:52 > 0:34:56The reason why is, obviously, the vehicle smells of cannabis.
0:34:56 > 0:34:59- I don't even smell it, mate.- OK. - And I didn't even notice.- OK.
0:35:07 > 0:35:10- Lovely. Taken drugs before, mate? - Pardon?- You used drugs before?
0:35:10 > 0:35:14- In my past, yeah.- 'One of the officers obviously suspected'
0:35:14 > 0:35:17there was cannabis in the car. There was a smell within the car.
0:35:17 > 0:35:21Once the officers physically search it, we use the drugs dog,
0:35:21 > 0:35:22in case they missed anything.
0:35:22 > 0:35:25They're quite cute in where they do actually hide the drugs.
0:35:25 > 0:35:27We searched all the car proactively
0:35:27 > 0:35:30and he's indicated on a coat that was in the back.
0:35:30 > 0:35:33That could be because he's been in contact with drugs.
0:35:33 > 0:35:37Obviously, there is a smell of cannabis coming from within the car.
0:35:37 > 0:35:39That's probably what he's indicated.
0:35:39 > 0:35:41No. Not this time, no.
0:35:41 > 0:35:45So far, the operation hasn't led to any arrests.
0:35:45 > 0:35:48They're about to head off to follow up another lead
0:35:48 > 0:35:50when an emergency call comes in.
0:35:50 > 0:35:52SIREN BLARES
0:35:52 > 0:35:54Second left.
0:35:54 > 0:35:57This has come via a third party report.
0:35:57 > 0:35:59There is a domestic taking place.
0:35:59 > 0:36:03Obviously, there's no reply at the door, which gives us some concern.
0:36:03 > 0:36:07And we're just debating, if we can't make contact via other means,
0:36:07 > 0:36:10via the telephone, we may have to force entry to make sure everyone's safe.
0:36:10 > 0:36:13This could be a life-threatening situation.
0:36:13 > 0:36:16An off-duty special constable has seen and heard
0:36:16 > 0:36:20a couple having a huge row in this house.
0:36:20 > 0:36:24- He was concerned it could erupt into violence.- Open up, it's the police.
0:36:24 > 0:36:26Tell them we'll force the door.
0:36:26 > 0:36:29If you don't open, we're going to have to force the door.
0:36:29 > 0:36:32It's quiet now, but even though all the lights are blazing,
0:36:32 > 0:36:34no-one is answering the door.
0:36:34 > 0:36:39With the possibility of someone having been harmed, they can't just walk away.
0:36:41 > 0:36:44- Police!- Police!
0:36:45 > 0:36:48The main aim is to make sure everyone's all right.
0:36:48 > 0:36:51The persons have left the building and just make sure it's safe.
0:36:51 > 0:36:54- I can't go up any higher, can I? - I think there's a cellar.
0:37:00 > 0:37:03Just making sure there's no-one hiding there,
0:37:03 > 0:37:06cos domestic-related incidents, you can't be too careful.
0:37:06 > 0:37:10We must make sure that, obviously, persons are safe.
0:37:10 > 0:37:13Clearly, an intelligence is that there has been a domestic incident.
0:37:13 > 0:37:16I would think that one, or maybe both,
0:37:16 > 0:37:19have fled the house, for whatever reason.
0:37:19 > 0:37:22Obviously, the concerns for me is that,
0:37:22 > 0:37:24if the female or male party has fled,
0:37:24 > 0:37:27the other one has gone after them for whatever reason.
0:37:27 > 0:37:29Obviously, that becomes a concern.
0:37:29 > 0:37:32The other thing that's not quite adding up at the moment,
0:37:32 > 0:37:35obviously, we've got evidence that children have stopped here
0:37:35 > 0:37:38or are stopping here, which, again, you never know.
0:37:38 > 0:37:43It usually ends up being nothing, but better to be safe than sorry.
0:37:43 > 0:37:45- KNOCKS ON DOOR - Next job is
0:37:45 > 0:37:48to see if the neighbours know anything.
0:37:48 > 0:37:50How many children and any names?
0:37:50 > 0:37:54'Interesting speaking to neighbours, don't know the family very well,'
0:37:54 > 0:37:57keep themselves to themselves. Communities tend to do that,
0:37:57 > 0:38:00unlike the old days, where people knew everyone's business.
0:38:00 > 0:38:04Eventually, they managed to contact the woman who lives here
0:38:04 > 0:38:08on her mobile. By now, she's gone for a drink and it seems she's safe.
0:38:08 > 0:38:11But there was no way of knowing that earlier
0:38:11 > 0:38:13and no chances can be taken with domestics.
0:38:13 > 0:38:16They can, and have, ended tragically.
0:38:16 > 0:38:20Two officers are going off to see the lady who lives that the house.
0:38:20 > 0:38:23We believe she's in a local pub. She's happy for police officers
0:38:23 > 0:38:26to go around and just to ensure nothing has gone on.
0:38:26 > 0:38:31She's saying nothing's gone on, but just to make sure she's safe and well and then job's done.
0:38:34 > 0:38:38But by now, it's well into the night. Word will have already gone round the local drug dealers
0:38:38 > 0:38:42that a police operation is in action and they'll be lying low.
0:38:42 > 0:38:44It's too late to carry on.
0:38:44 > 0:38:47We started off with an operation, but obviously,
0:38:47 > 0:38:51the needs of modern policing, it will change and we will always
0:38:51 > 0:38:55respond to the needs of the public, whether that will be someone
0:38:55 > 0:38:58who might be feeling suicidal, as we did with the young lady,
0:38:58 > 0:39:01or indeed, the report of the domestic violence incident.
0:39:01 > 0:39:03It doesn't matter what it is.
0:39:03 > 0:39:06We respond to people's needs and will come out there and do it.
0:39:06 > 0:39:09In terms of the operation, not a success for me,
0:39:09 > 0:39:12but you know what, tomorrow's another day and we'll carry on.
0:39:12 > 0:39:14WHISTLING
0:39:14 > 0:39:17Well, I don't know about you, but I'm going to knock off.
0:39:17 > 0:39:21I'm beginning to fancy my supper. I'll see you next week. Ta-ra.
0:39:21 > 0:39:24WHISTLING CONTINUES
0:39:36 > 0:39:39Subtitles by Red Bee Media Ltd