0:00:03 > 0:00:04'Never before have so many
0:00:04 > 0:00:06'on-the-spot fines been issued in Britain.
0:00:06 > 0:00:10'We're going to be following the men and women who hand out
0:00:10 > 0:00:13'over ?30 million worth of tickets every month...'
0:00:13 > 0:00:16Oops! Round here they are an absolute blight.
0:00:16 > 0:00:18I'm at 104 now.
0:00:18 > 0:00:20Wow. That is disgusting.
0:00:20 > 0:00:22Just walk away.
0:00:22 > 0:00:25'..for behaviour that's downright dangerous...'
0:00:25 > 0:00:27That was stupid for these sort of conditions, wasn't it?
0:00:27 > 0:00:28'..simply selfish...'
0:00:28 > 0:00:31Look at the mess you've created in the street.
0:00:31 > 0:00:34How is that our fault? What is he doing?
0:00:34 > 0:00:36'..or just...well, plain silly.'
0:00:36 > 0:00:38What a doughnut.
0:00:38 > 0:00:41'We'll be revealing the cost of their bad behaviour...'
0:00:41 > 0:00:42?100 fine.
0:00:42 > 0:00:44...pays ?260. Ouch.
0:00:44 > 0:00:47'..and how this could affect you.'
0:00:47 > 0:00:48Might give him a punch.
0:00:48 > 0:00:49You want to see me kick off?
0:00:49 > 0:00:51'The police are on it...'
0:00:51 > 0:00:53What the... Sir?!
0:00:53 > 0:00:55'..the parking wardens are on it...'
0:00:55 > 0:00:57They should be thanking us for being here.
0:00:57 > 0:00:58'..and I'm on it.'
0:00:58 > 0:01:00Careful, it's a 30mph limit here!
0:01:00 > 0:01:02'I'm Dom Littlewood,
0:01:02 > 0:01:04'and I'm On The Spot.'
0:01:05 > 0:01:08This time, I'm on the spot while this guy's on the phone.
0:01:10 > 0:01:14So you do realise it is a driver's license and not a Tesco Clubcard?
0:01:14 > 0:01:18It is not designed to collect as many points as humanly possible.
0:01:18 > 0:01:21They are paying the penalty for a wildlife buffet
0:01:21 > 0:01:22on the streets of Cardiff.
0:01:22 > 0:01:25That's mush. Nope.
0:01:25 > 0:01:27Mice...
0:01:27 > 0:01:29BLEEP!
0:01:29 > 0:01:32And things get hot and bothered when there are fines
0:01:32 > 0:01:34on the parking patrol.
0:01:34 > 0:01:35I'm not by your vehicle.
0:01:35 > 0:01:39How you could just be so annoyed with just my presence...
0:01:39 > 0:01:40CAR HORN HONKS
0:01:40 > 0:01:42We all know getting pulled over
0:01:42 > 0:01:44by the police is a massive inconvenience.
0:01:44 > 0:01:46Very sorry, Jay. But let me tell you -
0:01:46 > 0:01:50last year there were 180,000 casualties
0:01:50 > 0:01:52as a result of incidents of one sort or another.
0:01:52 > 0:01:55Now, some of those would have been directly as a result
0:01:55 > 0:01:58of people using mobile phones, texting, or even speeding.
0:01:58 > 0:02:01And when you think about that shocking figure,
0:02:01 > 0:02:03all of a sudden an on-the-spot penalty
0:02:03 > 0:02:07for doing something we shouldn't be doing might be the lesson we need.
0:02:11 > 0:02:15I'm in Wiltshire with traffic cop Jay Clifton.
0:02:15 > 0:02:19We're in his unmarked car patrolling the M4,
0:02:19 > 0:02:24an area which has recently seen a 38% increase in speeding crime.
0:02:24 > 0:02:28At the moment we are heading southbound on the M4 towards London.
0:02:28 > 0:02:31Sorry. You're going to make me laugh.
0:02:31 > 0:02:34You can never head south on the M4. We're east or west.
0:02:36 > 0:02:37Sorry!
0:02:37 > 0:02:40'Let me try that again.'
0:02:40 > 0:02:42At the moment we are heading east on the M4 towards London.
0:02:42 > 0:02:45Jay's sitting here, the inside lane, about 50mph.
0:02:45 > 0:02:49He's going to spot anybody who's going past in the outside lanes
0:02:49 > 0:02:51either using their phone, speeding, undertaking -
0:02:51 > 0:02:54all the naughty things they shouldn't be doing.
0:02:54 > 0:02:57'And it only takes a few seconds for Jay to spot
0:02:57 > 0:03:00'what could be a ?100 fine.'
0:03:00 > 0:03:03Mmm. That one got your attention, Jay, didn't it?
0:03:03 > 0:03:07A white vehicle went past us, almost certainly speeding.
0:03:07 > 0:03:09Jay's now gone into the outside lane
0:03:09 > 0:03:12and is doing a vehicle check on them, and monitoring their speed.
0:03:12 > 0:03:17We are at about 90mph at the moment.
0:03:17 > 0:03:19'Because we're in an unmarked car,
0:03:19 > 0:03:22'this driver has no idea he's being followed.'
0:03:22 > 0:03:25Showing about 96mph.
0:03:25 > 0:03:26Ouch. Slowing a little bit.
0:03:26 > 0:03:29Now, if they hit over 100mph,
0:03:29 > 0:03:31that can be an instant ban for someone, can't it?
0:03:31 > 0:03:34Yes, it can. At the moment I think this vehicle ahead of us
0:03:34 > 0:03:37is hovering around 96-98.
0:03:37 > 0:03:43So what we'll do, we'll take the vehicle into the services.
0:03:43 > 0:03:46Why do you follow them for a fair distance
0:03:46 > 0:03:48before pulling them immediately?
0:03:48 > 0:03:52I want to ensure that we're keeping a constant speed
0:03:52 > 0:03:54and this isn't just a quick in and out.
0:03:54 > 0:03:56We're showing that this is an ongoing thing.
0:03:56 > 0:03:59OK. So they're not just overtaking something and about to pull in?
0:03:59 > 0:04:01No. You're making sure your evidence is concrete, really.
0:04:01 > 0:04:03That's what it is. Yeah.
0:04:03 > 0:04:06'Once Jay's got watertight proof of the guy's speed,
0:04:06 > 0:04:08'it's time to bring him in.
0:04:08 > 0:04:10'Is there a fine at stake here?'
0:04:11 > 0:04:14What Jay's now doing is programming a message
0:04:14 > 0:04:17to come up on the screen at the back of the car.
0:04:17 > 0:04:19So Jay is obviously going to get in front of the vehicle,
0:04:19 > 0:04:22put the message up and say, "Follow me."
0:04:22 > 0:04:25Right, the blues have come on.
0:04:25 > 0:04:28He's indicating. He knows he's being pulled.
0:04:31 > 0:04:32Up goes the message.
0:04:32 > 0:04:36That's handy. There's a services one mile ahead.
0:04:36 > 0:04:38Just what I was aiming for.
0:04:38 > 0:04:40Is there any single excuse he could give you now
0:04:40 > 0:04:43which would justify him doing nearly 100mph?
0:04:45 > 0:04:50I have allowed people to go on their way, depending on what happens.
0:04:50 > 0:04:52But it is down to the individual.
0:04:54 > 0:04:56Unless this guy has an exceptional excuse
0:04:56 > 0:04:59for driving at nearly 100mph,
0:04:59 > 0:05:03there could be an on-the-spot fine on the way - or worse.
0:05:07 > 0:05:09Hello. I need to have a chat with you about your speed.
0:05:09 > 0:05:11Firstly I've got to point out that it's an offence
0:05:11 > 0:05:12to drive at excess speed.
0:05:12 > 0:05:15And in relation to that, you don't have to say anything,
0:05:15 > 0:05:17but it may harm your defence if you do not mention when questioned
0:05:17 > 0:05:19something which you later rely on in court.
0:05:19 > 0:05:21And anything you do say may be given in evidence.
0:05:21 > 0:05:24It doesn't mean you're under arrest. It does mean we're going to have a chat about it.
0:05:24 > 0:05:26Do you have any points on your licence currently? No.
0:05:26 > 0:05:27'You might do soon, buddy.'
0:05:27 > 0:05:30Can you tell me what the speed limit for the motorway is?
0:05:30 > 0:05:3370? And what speed were you travelling? About 90.
0:05:33 > 0:05:36'Nearly, but not quite.'
0:05:36 > 0:05:38For quite a long period of the time that I was following you,
0:05:38 > 0:05:40your speed was between 96 and 98.
0:05:40 > 0:05:47All right. Had you gone 2mph faster, what do you think could've happened?
0:05:47 > 0:05:48Potentially lost me licence.
0:05:48 > 0:05:51Not potentially. You would be getting disqualified.
0:05:51 > 0:05:55Yeah, OK. 100mph, it's not good.
0:05:55 > 0:05:58'I've got a feeling this could be the first fine of the day.'
0:05:58 > 0:06:00Jay's just having a word to the guy
0:06:00 > 0:06:01in the back of the car at the moment.
0:06:01 > 0:06:05He registered his speed at between 96 and 98mph.
0:06:05 > 0:06:08I very quickly had a word with him before he got in.
0:06:08 > 0:06:10I said, "How do you feel about having a chat?"
0:06:10 > 0:06:13He said, "I don't know whether these points are going to affect my job or not."
0:06:13 > 0:06:15Which is something you probably should have thought about
0:06:15 > 0:06:17before doing nearly 100mph.
0:06:17 > 0:06:19'He's been caught breaking the limit.
0:06:19 > 0:06:21'So, how will he pay?'
0:06:21 > 0:06:24At that kind of speed you are putting yourself
0:06:24 > 0:06:27in a massive, massive danger.
0:06:27 > 0:06:32All it takes is for that one slight twitch of the wheel,
0:06:32 > 0:06:34for someone to pull out on you, brake in front of you,
0:06:34 > 0:06:37an animal to run in front of you in the road,
0:06:37 > 0:06:38and then you've got a problem.
0:06:38 > 0:06:43OK. Literally yesterday a woman was killed on this carriageway.
0:06:43 > 0:06:45OK. OK? Here. All right.
0:06:45 > 0:06:49So, bear it in mind, OK?
0:06:49 > 0:06:52OK, Jay has had words with the driver,
0:06:52 > 0:06:55but what's the punishment going to be?
0:06:55 > 0:06:59Is it a caution, a fine, or a court summons?
0:06:59 > 0:07:00What's it to be, Jay?
0:07:02 > 0:07:06So you do realise it is a driver's license and not a Tesco Clubcard.
0:07:06 > 0:07:10It is not designed to collect as many points as humanly possible.
0:07:10 > 0:07:13It's a ?100 fine and three penalty points.
0:07:13 > 0:07:16You were quite close to getting an on-the-spot ban, weren't you?
0:07:16 > 0:07:18Very much, yeah. What was the hurry?
0:07:18 > 0:07:21Just wanted to get home. I've been on holiday.
0:07:21 > 0:07:24So, want to get home. Is this the first time you've got points?
0:07:24 > 0:07:27Yeah. Is this the first time you've got an on-the-spot penalty?
0:07:27 > 0:07:28Yeah. How do you feel about it?
0:07:28 > 0:07:31I knew what I was doing, so it's my own fault.
0:07:31 > 0:07:33What can I say? So it's no hard feelings?
0:07:33 > 0:07:35No, no. He's just doing his job, isn't he?
0:07:35 > 0:07:37If it weren't him, it was someone else, so...
0:07:37 > 0:07:39Will it make a difference to your driving?
0:07:39 > 0:07:41Be honest with me. Yeah, I will slow down.
0:07:41 > 0:07:42Cos you do forget. It's a long journey.
0:07:42 > 0:07:45You forget. You want to get home.
0:07:45 > 0:07:48Yeah. Yeah, no, it will. It shook me up a little bit, so...
0:07:48 > 0:07:50What, doing the speed, or getting pulled?
0:07:50 > 0:07:53Getting pulled. But I shouldn't be doing it, so it's my own fault.
0:07:53 > 0:07:55Let's hope he's learnt his lesson.
0:07:56 > 0:08:00That gentleman said to me he was particularly worried about his job.
0:08:00 > 0:08:02And that's not the first time I've heard that.
0:08:02 > 0:08:05When you drive a car you've got the same problems as everybody else.
0:08:08 > 0:08:12But surely, if you're that worried about your job
0:08:12 > 0:08:14being affected by points and a penalty,
0:08:14 > 0:08:17the answer is pretty obvious, isn't it?
0:08:18 > 0:08:20Don't do it. Yeah.
0:08:26 > 0:08:29The job of keeping Britain clean and waste-free is a biggie,
0:08:29 > 0:08:31especially if you don't stick to the rules.
0:08:31 > 0:08:35The latest figures show that we produce around 27 million tons
0:08:35 > 0:08:39of household waste a year. That's an awful lot of rubbish.
0:08:39 > 0:08:42And if you don't do your bit to keep your doorstep clean,
0:08:42 > 0:08:44you could end up with an on-the-spot fine.
0:08:44 > 0:08:49I think we should recycle because the world is disappearing
0:08:49 > 0:08:51under a mountain of junk.
0:08:51 > 0:08:56If you want people to recycle, you should encourage them rather than...
0:08:56 > 0:09:00I think a fine would discourage them for not recycling.
0:09:00 > 0:09:03Yeah, I think they should be fined if they don't recycle.
0:09:03 > 0:09:06What's the point in the council issuing us all
0:09:06 > 0:09:07with different coloured bins?
0:09:07 > 0:09:09I don't believe in people being fined
0:09:09 > 0:09:15for misuse of recycling bins or whatever. There's no need for it.
0:09:15 > 0:09:19The money goes anywhere but where it should be going.
0:09:19 > 0:09:22There's enough fines in the world today.
0:09:22 > 0:09:25I think they should be fined for misusing the recycling system.
0:09:25 > 0:09:29Because it's there for a purpose and if people don't use it for purpose,
0:09:29 > 0:09:31well, yeah, they should be punished.
0:09:33 > 0:09:38In Cardiff, waste enforcement officer Steph Marnell Jones
0:09:38 > 0:09:41is on garbage patrol.
0:09:41 > 0:09:45And she's on high alert because today is bin day.
0:09:47 > 0:09:52Steph's joined by rookie waste enforcer Naomi Stediford.
0:09:52 > 0:09:55Steph's teaching Naomi how to track down recycling avoiders
0:09:55 > 0:09:59and issue them with on-the-spot fines of ?80.
0:09:59 > 0:10:03Unless, of course, she has already put the house on a warning,
0:10:03 > 0:10:05in which case it's a ?100 fine.
0:10:05 > 0:10:08What I'll do is travel all these streets today
0:10:08 > 0:10:15and any waste that's not supposed to be there, search and remove it.
0:10:15 > 0:10:17The pair are looking for wrongly bagged waste
0:10:17 > 0:10:19that binmen can't take away.
0:10:23 > 0:10:24Have a look.
0:10:24 > 0:10:26Again, full of recycling.
0:10:31 > 0:10:35But Steph isn't going through the smelly bin bags for fun.
0:10:35 > 0:10:39She has to be 100% certain where the rubbish has come from
0:10:39 > 0:10:41before she can issue a fine. 17.
0:10:41 > 0:10:46So the recycling rookie needs to know the latest waste rules.
0:10:46 > 0:10:48Recycling in green bags.
0:10:48 > 0:10:53Food waste in secure brown caddies to keep out the rats and seagulls.
0:10:53 > 0:10:56General waste in the new slim, black wheelie bins.
0:10:56 > 0:11:00And when the rules are broken, the bins overflow,
0:11:00 > 0:11:03and the local wildlife get an all-you-can-eat buffet.
0:11:03 > 0:11:06If they put the food waste in the food waste bins,
0:11:06 > 0:11:07the seagulls can't open bins.
0:11:07 > 0:11:09Yet.
0:11:09 > 0:11:11OK, Naomi, you got that?
0:11:11 > 0:11:14Anyone breaking the rules can be hit with an ?80 fine
0:11:14 > 0:11:17or ?100 if they've already had a warning.
0:11:17 > 0:11:21So, now, Naomi, it's down to the dirty work,
0:11:21 > 0:11:23and you're going to need a strong stomach.
0:11:23 > 0:11:25These are really smelly. Hah.
0:11:26 > 0:11:29Oh, it's mush! The garden's quite bad.
0:11:29 > 0:11:32Steph and Naomi have to clean up anything
0:11:32 > 0:11:35that the binmen weren't able to take because it was in the wrong bags.
0:11:35 > 0:11:37First time I've got to go through the bins today.
0:11:37 > 0:11:39You know, cos I had my training before.
0:11:39 > 0:11:42But already I can see how frustrating it is for everyone,
0:11:42 > 0:11:46having to... I was out with another loader yesterday and already...
0:11:46 > 0:11:49The minute we went round a corner there was a sofa there.
0:11:49 > 0:11:51Made a note of it. Drove down about five minutes later,
0:11:51 > 0:11:55went back, sofa was gone. So, it's like... They're going everywhere.
0:11:55 > 0:11:58People are just picking up things.
0:11:58 > 0:12:00I can still see you, Steph.
0:12:00 > 0:12:02I'll probably have creepy-crawlies all over me now.
0:12:02 > 0:12:05But it's in the leftover rubbish that they'll find their evidence,
0:12:05 > 0:12:09something that will tie the waste to a particular address.
0:12:09 > 0:12:11Which is where another essential skill
0:12:11 > 0:12:16of the trainee environmental crime officer comes in. Detective work.
0:12:16 > 0:12:18No, no evidence here.
0:12:18 > 0:12:19It's all food waste.
0:12:22 > 0:12:24Looks like Naomi's getting the hang of it.
0:12:24 > 0:12:27That's under a different name.
0:12:27 > 0:12:30But not enough for fine - yet.
0:12:30 > 0:12:33OK, Naomi, you've had a taste - or should that be smell -
0:12:33 > 0:12:36of life as a waste enforcement officer.
0:12:36 > 0:12:40Now it's time to apply those skills to a particular case.
0:12:40 > 0:12:43The area they're patrolling is full of students.
0:12:43 > 0:12:46It's nearly the end of term,
0:12:46 > 0:12:48when students usually pack up and move out.
0:12:48 > 0:12:51And now Steph and Naomi are at a property
0:12:51 > 0:12:53with a large pile of bags outside.
0:12:56 > 0:13:00I think some of them are starting to move out.
0:13:00 > 0:13:05And now...everything's going out now.
0:13:07 > 0:13:09You'd think with all those qualifications
0:13:09 > 0:13:13they'd be able to get the hang of recycling, but apparently not.
0:13:13 > 0:13:15Here's all their saucepans.
0:13:15 > 0:13:17Too lazy to wash up?
0:13:17 > 0:13:19These residents thought it would be easier
0:13:19 > 0:13:21to just chuck them in the bin,
0:13:21 > 0:13:25but they should have been recycled or at least taken to the tip.
0:13:25 > 0:13:28They've either had a clear out before they move in or they're gone,
0:13:28 > 0:13:30or they can't be bothered to wash their dishes
0:13:30 > 0:13:32and have just bought new ones.
0:13:32 > 0:13:36But is there any evidence that could lead to a fine
0:13:36 > 0:13:38hidden amongst this treasure trove?
0:13:41 > 0:13:44All these are shoes.
0:13:44 > 0:13:46Found some evidence there.
0:13:46 > 0:13:50Let's take a look at what Steph has found.
0:13:50 > 0:13:54Unsorted, unrecycled waste, dumped outside the house.
0:13:54 > 0:13:58And paperwork possibly linking the rubbish to the residents.
0:13:58 > 0:14:00OK, Steph, what's it to be?
0:14:00 > 0:14:03This is just deliberate fly-tipping, really.
0:14:03 > 0:14:05Even though it's outside their property,
0:14:05 > 0:14:07it's still, you know, dumping a lot of waste.
0:14:07 > 0:14:10Looks like six or seven bags in total there.
0:14:10 > 0:14:12You'll get a fixed penalty for that.
0:14:12 > 0:14:14Hopefully they're still at the address.
0:14:14 > 0:14:18Some of the items in there make me think that they may have moved out
0:14:18 > 0:14:20or they're starting to clear out.
0:14:20 > 0:14:21So I'll check with council tax,
0:14:21 > 0:14:23if they've got any up-to-date information.
0:14:23 > 0:14:26If the residents can be tracked down,
0:14:26 > 0:14:28then it's an ?80 fixed penalty fine.
0:14:28 > 0:14:30The first of the day.
0:14:30 > 0:14:32Really frustrating.
0:14:32 > 0:14:35They just don't care whatsoever.
0:14:35 > 0:14:38They dump it out and think somebody else can deal with it.
0:14:38 > 0:14:39And it happens every year.
0:14:39 > 0:14:44And it's time for Naomi to learn lesson number three - paperwork.
0:14:44 > 0:14:48Her own this time. Not the stuff that's been dumped on the street.
0:14:48 > 0:14:51Basically, how many bags were outside the property,
0:14:51 > 0:14:53whether we've removed the waste, which we do when we search it.
0:14:53 > 0:14:55And if we find evidence we write it down
0:14:55 > 0:14:58cos then Steph's got the pictures on her phone.
0:14:58 > 0:14:59But if there isn't any evidence,
0:14:59 > 0:15:01what I'll write is "no evidence" in there.
0:15:01 > 0:15:04The issue is not just the mess, terrible though it is.
0:15:04 > 0:15:07It's hitting Cardiff Council taxpayers
0:15:07 > 0:15:09right where it hurts - in the pocket.
0:15:09 > 0:15:13And unsurprisingly, Steph is less than impressed.
0:15:13 > 0:15:17If my children went to university
0:15:17 > 0:15:21and just had complete disregard for the neighbourhood that they lived in
0:15:21 > 0:15:24and just threw their rubbish out and didn't really care
0:15:24 > 0:15:25how it was going to be collected,
0:15:25 > 0:15:28I'd be so embarrassed to be their parents.
0:15:28 > 0:15:31But nobody teaches their kids how to put the bins out, do they?
0:15:31 > 0:15:34It should be a new thing.
0:15:34 > 0:15:35SHE LAUGHS
0:15:35 > 0:15:38Steph and Naomi now have to head back to the depot
0:15:38 > 0:15:41with a van full of unsorted waste.
0:15:41 > 0:15:45But on the way, there's just time for one last training day lesson,
0:15:45 > 0:15:49that a fineable offence can happen at any time.
0:15:49 > 0:15:53Steph has spotted a driver smoking a cigarette out of his car window.
0:15:53 > 0:15:57Is she about to issue on-the-spot fine number two?
0:15:57 > 0:16:01I'm not sure. I think that's a BMW 1 Series.
0:16:01 > 0:16:03There's no passengers.
0:16:03 > 0:16:06He can smoke, he hasn't done anything wrong yet.
0:16:08 > 0:16:10There it goes, flicked it,
0:16:10 > 0:16:13he flicked that across and it landed on the pavement.
0:16:13 > 0:16:16We're on Newport Road, outside TGI Friday's at 11.50am.
0:16:16 > 0:16:19So, what are we looking at?
0:16:19 > 0:16:21Cigarette thrown.
0:16:21 > 0:16:23And the car drives away.
0:16:23 > 0:16:25OK, Steph, what's it to be?
0:16:25 > 0:16:29So basically when I get back to the office now, I'll do a DVLA check
0:16:29 > 0:16:32and get the owner's details.
0:16:32 > 0:16:35If Steph is able to trace the driver,
0:16:35 > 0:16:38it'll mean her second fine of the day.
0:16:38 > 0:16:42This time, a fixed penalty of ?80 for littering.
0:16:45 > 0:16:49But she still has all that rubbish to dispose of.
0:16:49 > 0:16:53I've got a van load, I've got a 3.5 ton van,
0:16:53 > 0:16:57so just a little bit depressing
0:16:57 > 0:17:01that it never gets better, even though they get fixed penalties,
0:17:01 > 0:17:03they don't really care.
0:17:03 > 0:17:06I mean, you know, an ?80 fixed penalty to a household
0:17:06 > 0:17:09is quite a lot of money, cos it's usually the ratepayer paying it.
0:17:09 > 0:17:11But when it's, you know, ten students,
0:17:11 > 0:17:14they've just had a load of waste taken away for ?8 each.
0:17:14 > 0:17:16You know? I think the fines should be bigger.
0:17:20 > 0:17:23Well, hopefully, those litter louts will be brought to justice.
0:17:29 > 0:17:31It's a glorious day in Havering
0:17:31 > 0:17:33on the outskirts of London.
0:17:33 > 0:17:35Great for ice cream sellers,
0:17:35 > 0:17:37bad for traffic wardens.
0:17:37 > 0:17:40Whatever little bit of chance we do have of people
0:17:40 > 0:17:45being sort of cool with us, that kind of goes out the window.
0:17:45 > 0:17:47You tend to find in hot temperatures
0:17:47 > 0:17:51people are tending to lose their cool a lot quicker.
0:17:51 > 0:17:54They kind of just snap at the smallest things.
0:17:56 > 0:17:58Kam Paul is the parking officer.
0:17:58 > 0:18:01Today she's tackling hot-under-the-collar car owners.
0:18:03 > 0:18:06On a hot day like this, the poor things are dehydrating,
0:18:06 > 0:18:11just like us, so it kind of takes their tolerance
0:18:11 > 0:18:13and patience down to a minus.
0:18:15 > 0:18:18It may be one of the hottest days of the year so far
0:18:18 > 0:18:20but Kam isn't cutting anyone any slack.
0:18:20 > 0:18:24Park in the wrong spot or overstay your ticket,
0:18:24 > 0:18:28then you could be hit with a ?130 on-the-spot fine.
0:18:28 > 0:18:30MUFFLED SHOUTING
0:18:34 > 0:18:36In future, you need to look,
0:18:36 > 0:18:38cos you're going to get yourself a ticket like that, sir.
0:18:40 > 0:18:41On a day like today,
0:18:41 > 0:18:45drivers facing down a fine can easily reach boiling point.
0:18:45 > 0:18:48We've got a car on the footway over there.
0:18:48 > 0:18:51I'm going to politely ask the gentleman to move
0:18:51 > 0:18:54and hopefully he won't be too fuming.
0:18:56 > 0:18:59Kam has spotted a car that's taking up a big chunk of the pavement.
0:18:59 > 0:19:03There's no getting away from that single yellow line.
0:19:03 > 0:19:05Could this be Kam's first fine of the day?
0:19:07 > 0:19:09Can't park like that.
0:19:12 > 0:19:15She's let him off. And everyone's kept their cool.
0:19:15 > 0:19:20That's a thumbs up. No abuse, no conflict, he just moved on.
0:19:20 > 0:19:22Those are the kind of drivers I don't mind.
0:19:24 > 0:19:27It's when we turn up and ask them politely to move on
0:19:27 > 0:19:30and they still don't want to move, that can be a bit annoying.
0:19:33 > 0:19:35Because then you're left with the option of giving them a ticket,
0:19:35 > 0:19:38and obviously, they're not going to be too happy about that.
0:19:41 > 0:19:44It's like people have just got nothing better to do.
0:19:44 > 0:19:47The temperature's hotting up and so are tempers.
0:19:50 > 0:19:53That's pretty normal as well. Language like that.
0:19:58 > 0:20:01You see weird things here sometimes.
0:20:01 > 0:20:04What I don't understand is, if I'm not by your vehicle,
0:20:04 > 0:20:07how you can just be so annoyed with just my presence?
0:20:07 > 0:20:09Just looking at me?
0:20:10 > 0:20:13Whoa, whoa, whoa, don't get excited!
0:20:13 > 0:20:16I'm not excited, sir.
0:20:16 > 0:20:19Have you done it? Nope. Can I put some money in? Yeah, go ahead.
0:20:22 > 0:20:27Kam's spotted a driver sleeping at the wheel, parked up, but oh, dear,
0:20:27 > 0:20:30the ticket on the windscreen has expired.
0:20:30 > 0:20:32So, Kam's options -
0:20:32 > 0:20:37a rude awakening or a ?130 on-the-spot fine.
0:20:41 > 0:20:43You're expired, boss. Was it? I'm going anyway.
0:20:43 > 0:20:47All right, brilliant. It's another no fine.
0:20:47 > 0:20:50That's quite common as well, people will purchase a ticket,
0:20:50 > 0:20:52fall asleep in the car.
0:20:55 > 0:20:58Ticket? It's in there. Where is it?
0:20:58 > 0:21:01Now, it's the curious case of the invisible ticket.
0:21:04 > 0:21:06I've just started the ticket, that's all.
0:21:06 > 0:21:09Kam can't see it anywhere.
0:21:09 > 0:21:11I paid ?1.20.
0:21:11 > 0:21:13It's fallen down.
0:21:14 > 0:21:18With no ticket displayed, it could mean a penalty of ?130.
0:21:23 > 0:21:27That's fine, no problem. Sorry, it must have fallen down. No worries.
0:21:28 > 0:21:33We've all done it. When a gust whips the ticket from the windscreen.
0:21:33 > 0:21:35This time, no fine.
0:21:35 > 0:21:37Luckily, the driver came back in time.
0:21:37 > 0:21:41It's came up and it's fallen down, the wind probably.
0:21:41 > 0:21:44That's how it's fallen. So yeah, I was well pleased.
0:21:44 > 0:21:46I could have got a ticket.
0:21:52 > 0:21:56Most of us have probably had the odd parking ticket or three.
0:21:56 > 0:21:58And you probably think there's nothing you can do about it.
0:21:58 > 0:22:00But that's where you're wrong.
0:22:00 > 0:22:03Because firstly, you can appeal to the council that issued the ticket
0:22:03 > 0:22:05and If you don't like their decision,
0:22:05 > 0:22:08you then have the right to go to an appeal service and argue your case.
0:22:11 > 0:22:13I'm at the London Chancery exchange,
0:22:13 > 0:22:17where environment and traffic adjudications are held, and today,
0:22:17 > 0:22:20farming contracter Joe has come all the way from Surrey
0:22:20 > 0:22:22with his dad to plead his case.
0:22:22 > 0:22:24Joe, you're just about to go into the adjudication.
0:22:24 > 0:22:26How are you feeling? Not too bad at all really.
0:22:26 > 0:22:28Not too worried about it at all.
0:22:28 > 0:22:31Just got to go in and just be yourself and be honest about it.
0:22:31 > 0:22:35Joe's been stung with a ?130 fine for a traffic violation
0:22:35 > 0:22:37that he thinks is unfair.
0:22:37 > 0:22:39OK, and what's your defence going to be?
0:22:39 > 0:22:43Well, the fact that I didn't do what they say that I did.
0:22:43 > 0:22:46It's been an ongoing process for a long time.
0:22:46 > 0:22:49I just want to get to the end of it, really. How long?
0:22:49 > 0:22:52It's taken three months or so just to get to this stage.
0:22:52 > 0:22:55What do they say you did? Turned left at...
0:22:55 > 0:22:57At a "no turn left" sign? Yeah. Presumably they must have some
0:22:57 > 0:23:00sort of evidence like camera footage or something, have they?
0:23:00 > 0:23:03They've got camera footage but it doesn't back it up. Is that your dad, is it? Yeah.
0:23:03 > 0:23:06Hello. He's got it all here. You've come well-prepared, haven't you?
0:23:06 > 0:23:08Yeah, you have to be, if you want to win something,
0:23:08 > 0:23:09you've got to come prepared, haven't you?
0:23:09 > 0:23:12How will you feel if you're not successful?
0:23:12 > 0:23:15Um... Well, I'll feel a little bit cheated, really,
0:23:15 > 0:23:18because you know, it's not really...
0:23:18 > 0:23:20I've not done anything wrong, I just think it's, you know...
0:23:20 > 0:23:23If you don't take it this far, lots of the time,
0:23:23 > 0:23:25they just expect to get the easy ?60 off someone,
0:23:25 > 0:23:26do you know what I mean?
0:23:26 > 0:23:28And they send it back, they just end up with it back.
0:23:28 > 0:23:32Sometimes you've got to go and do a little victory for the small man
0:23:32 > 0:23:33and just go all the way with it.
0:23:35 > 0:23:36KNOCK ON DOOR
0:23:36 > 0:23:38It's time for Joe's case to be heard.
0:23:38 > 0:23:40And he's not going down without a fight.
0:23:40 > 0:23:43You're Mr Ayres, are you? Have a seat, please.
0:23:43 > 0:23:47His fate lies in the hands of head adjudicator Caroline Hamilton.
0:23:50 > 0:23:53What happens is the enforcement authority have submitted evidence,
0:23:53 > 0:23:56they haven't sent a representative today,
0:23:56 > 0:23:58but they do contest your appeal.
0:23:58 > 0:24:02Up to 50% of appeals are successful.
0:24:02 > 0:24:05Will Joe be one of the lucky ones or will his fine be upheld?
0:24:05 > 0:24:08Now, the allegation that you face is that,
0:24:08 > 0:24:11on the 21st of February of this year, at 12:19,
0:24:11 > 0:24:13it says that you, as the driver,
0:24:13 > 0:24:16failed to drive in the direction shown by a blue sign.
0:24:16 > 0:24:19And they say that you turned left and then crossed the road
0:24:19 > 0:24:21in the private car park and there was no sign
0:24:21 > 0:24:23to indicate you shouldn't, you were the driver...
0:24:25 > 0:24:27There is a sign, they say, at the location,
0:24:27 > 0:24:30a white arrow on a blue sign, pointing left.
0:24:30 > 0:24:34It's a mandatory sign, telling you which direction you've got to go in.
0:24:34 > 0:24:37We can't show the CCTV footage of the incident,
0:24:37 > 0:24:41but, fortunately, Joe has a good memory of what happened.
0:24:41 > 0:24:43So, tell me, what's happening? You're driving along...
0:24:43 > 0:24:46What's happened is it's the first time I've ever been down that road.
0:24:46 > 0:24:48I've come down, there was no parking spaces in this car park.
0:24:48 > 0:24:50Well, I didn't think there was.
0:24:50 > 0:24:53And Sophie said to me, "We have to go round."
0:24:53 > 0:24:55And I said... Sorry, just pause.
0:24:56 > 0:24:58Hang on a second, Joe.
0:24:58 > 0:24:59You can't rush Caroline.
0:25:02 > 0:25:04It's the first time you've driven this way
0:25:04 > 0:25:06and you were looking for parking? Yeah. Right.
0:25:06 > 0:25:09So I've gone to the car park, gone round it... Right.
0:25:09 > 0:25:10..there's no spaces,
0:25:10 > 0:25:12so I've gone to look for another space somewhere else.
0:25:12 > 0:25:16Right. So I've come to this junction here, seen there's no right turn,
0:25:16 > 0:25:19seen you've got to turn left. So I proceeded left, turned right,
0:25:19 > 0:25:21turned round and then gone back round that junction.
0:25:21 > 0:25:23To go back into the car park?
0:25:23 > 0:25:25No, to have a look at another car park down there.
0:25:25 > 0:25:27There's several blocks of car parks down there.
0:25:27 > 0:25:29Right. I understand what you're saying to me,
0:25:29 > 0:25:31you're saying this was a one-off event
0:25:31 > 0:25:34and that you were looking for a parking space. Yeah. Right.
0:25:34 > 0:25:37I understand that stops people from keep going round the loop
0:25:37 > 0:25:40or anything like that, but I haven't done that. I understand. Yeah.
0:25:40 > 0:25:42All right. Let me just have one more look.
0:25:47 > 0:25:49It's judgement time.
0:25:49 > 0:25:52The council says Joe ignored a "no right turn" sign
0:25:52 > 0:25:54and made an illegal right turn.
0:25:54 > 0:25:56Joe claims that he didn't turn right,
0:25:56 > 0:26:00he turned into a car park on the other side of the road,
0:26:00 > 0:26:04turned around and drove off to what was then his left.
0:26:04 > 0:26:07If Caroline agrees with the council's story,
0:26:07 > 0:26:10Joe will be forced to cough up that ?130 fine.
0:26:11 > 0:26:13I'm not sure I accept what you've told me
0:26:13 > 0:26:15about looking for the parking space. Yeah.
0:26:17 > 0:26:18It's not looking good.
0:26:20 > 0:26:22Get your wallet ready, Joe.
0:26:23 > 0:26:26But that doesn't really matter. I'm going to allow your appeal.
0:26:27 > 0:26:30It's a great result for Joe.
0:26:30 > 0:26:33He's been let off that ?130 fine.
0:26:34 > 0:26:38I'm satisfied that, essentially, the mischief here was to stop motorists
0:26:38 > 0:26:41turning at this junction in that direction at that point.
0:26:41 > 0:26:43What you did was go off-road,
0:26:43 > 0:26:46you've gone onto private area and you've done a three-point turn
0:26:46 > 0:26:47and you've come back out. Yeah.
0:26:49 > 0:26:52I'm going to allow your appeal on that basis.
0:26:52 > 0:26:54Well, I didn't see that coming, did you?
0:26:56 > 0:26:58All right. Thank you both for coming.
0:26:58 > 0:27:00Thank you. That was... That was so simple!
0:27:00 > 0:27:03Worth the trip up to London after all.
0:27:03 > 0:27:05Fantastic. Well, yeah. But I'm still a little bit peeved
0:27:05 > 0:27:08that I've travelled all the way from Surrey, bought a train ticket,
0:27:08 > 0:27:11come all the way up here for her to look at it once and go,
0:27:11 > 0:27:13"Thank you very much. You've won your case," walk out of here.
0:27:13 > 0:27:15I'm absolutely ecstatic that I've won,
0:27:15 > 0:27:17but I knew I was going to win anyway. We saw the evidence.
0:27:17 > 0:27:20I've shown it to several other people and they've all seen it
0:27:20 > 0:27:23and they all said, "You haven't contravened anything.
0:27:23 > 0:27:25"You haven't done anything wrong." You know?
0:27:25 > 0:27:27Don't forget, though,
0:27:27 > 0:27:30the council think you did contravene those rules. Yeah.
0:27:30 > 0:27:34So you were adamant you weren't and so were your mates and everyone else
0:27:34 > 0:27:36you spoke to, but they were pretty adamant you had.
0:27:36 > 0:27:39The bit that upsets me is that that can happen to lots of other people.
0:27:39 > 0:27:43Lots of other people could have paid lots of money out to councils
0:27:43 > 0:27:45over the years, to various councils...
0:27:47 > 0:27:48..for stuff they hadn't committed.
0:27:48 > 0:27:51But unless they pursue it, you don't know, do you?
0:27:51 > 0:27:53Be totally honest with me, because it's over for you,
0:27:53 > 0:27:55was there a couple of little porky pies there?
0:27:55 > 0:27:58Did you stretch the truth? No, no. It was honestly the truth.
0:27:58 > 0:28:00I was looking for Nando's. I turned round in that car park,
0:28:00 > 0:28:03that private residential service road and then came out again.
0:28:03 > 0:28:04You're obviously happy about the outcome.
0:28:04 > 0:28:07Yeah. I'm just a bit annoyed that I've come all this way
0:28:07 > 0:28:09and bought a train ticket to come to up to do it,
0:28:09 > 0:28:12when I've written to them twice to ask them to cancel it,
0:28:12 > 0:28:15and it has been a stressful process and I'm just glad it's over,
0:28:15 > 0:28:16that's all that matters now. It's over.
0:28:16 > 0:28:18It's actually probably cost you more money
0:28:18 > 0:28:20to come here today and fight it. Yeah.
0:28:20 > 0:28:24It's two lots of tickets to get here, all the time, all the effort.
0:28:24 > 0:28:27And, yeah, we've lost. The reality is we've lost.
0:28:27 > 0:28:28You've lost financially. Yeah.
0:28:28 > 0:28:30You won the war but you lost the battle. Exactly.
0:28:30 > 0:28:32But, you know, it's not about that.
0:28:32 > 0:28:34This just proves to other people that they can have...
0:28:34 > 0:28:37They do have a chance against these people, you know what I mean?
0:28:37 > 0:28:39If you have a case, it is worth pursuing it.
0:28:39 > 0:28:41A little victory sometimes is worth it.
0:28:41 > 0:28:44Well, we all love a happy ending, so good luck to you. Cheers.
0:28:44 > 0:28:46Thanks, Dom. Good luck. Cheers, Richard. Thanks.
0:28:50 > 0:28:53Next, we're in the district of Pendle in Lancashire...
0:28:53 > 0:28:56SHEEP BLEAT
0:28:56 > 0:28:58..where the council team who protect the environment
0:28:58 > 0:29:00are on patrol every day.
0:29:03 > 0:29:05So where are we off to?
0:29:05 > 0:29:10First job of the day is a skip that's apparently been emptied
0:29:10 > 0:29:14by the skip company after a dispute over payment.
0:29:14 > 0:29:18Um, apparently they've turned up after they've not been paid
0:29:18 > 0:29:20and just tipped the skip onto the back street.
0:29:20 > 0:29:23That's the story we're getting.
0:29:23 > 0:29:26It's Environmental Crime Officers Matty Hargreaves
0:29:26 > 0:29:30and Jeff Brown's job to clamp down on antisocial crimes
0:29:30 > 0:29:32by issuing on-the-spot fines.
0:29:32 > 0:29:35And, if the offence is serious enough,
0:29:35 > 0:29:36they can issue a court summons.
0:29:39 > 0:29:41They've taken the skip away and left the waste,
0:29:41 > 0:29:44but we need to really speak to people,
0:29:44 > 0:29:46see if anybody's actually seen it.
0:29:46 > 0:29:48That's pretty awful. That's not good, is it?
0:29:48 > 0:29:52Especially for what you'd hope would be a responsible company
0:29:52 > 0:29:54when it comes to waste, a skip company,
0:29:54 > 0:29:56they should know what's right and what's wrong.
0:29:56 > 0:29:59We'll just go, we'll see what we can find.
0:29:59 > 0:30:02Do a few door knocks, see if anybody has seen anything,
0:30:02 > 0:30:04find out whose waste it is that's been dumped.
0:30:04 > 0:30:07Do we know the skip company? Not yet, no.
0:30:07 > 0:30:09That's something we need to find out.
0:30:09 > 0:30:13The tip-off came from a local resident in the town of Colne.
0:30:13 > 0:30:16It appears the contents of a skip had been dumped
0:30:16 > 0:30:18in a back lane behind a house.
0:30:18 > 0:30:22It's not only restricting access to people's houses,
0:30:22 > 0:30:24this could be a potential fire hazard.
0:30:24 > 0:30:27HORROR FILM STYLE MUSIC PLAYS
0:30:27 > 0:30:30I tell you what, that's disgusting, isn't it?
0:30:30 > 0:30:31If the culprit is caught,
0:30:31 > 0:30:35they could get an on-the-spot penalty of up to ?400.
0:30:35 > 0:30:38But if it's serious enough and the case goes to court,
0:30:38 > 0:30:41they could be looking at a fine of up to ?50,000,
0:30:41 > 0:30:44or even five years in prison.
0:30:44 > 0:30:48Somebody's going to know whose waste it is, who's hired the skip.
0:30:48 > 0:30:50So that's what we're here to really find out.
0:30:51 > 0:30:53So what's the crime?
0:30:53 > 0:30:56A massive pile of waste blocking the entire alley.
0:31:01 > 0:31:03Just need to do some door knocking.
0:31:13 > 0:31:15Nobody wants to talk to us today.
0:31:21 > 0:31:23Hang on. Someone's actually in.
0:31:23 > 0:31:25DOG BARKS
0:31:25 > 0:31:28Hiya. I'm from the council. I believe you used to live at...
0:31:30 > 0:31:33It's just, we're here regarding the waste in the back street.
0:31:33 > 0:31:37The tenant claims it's her landlord who's responsible for the skip.
0:31:37 > 0:31:39Do you know who your landlord was?
0:31:39 > 0:31:43The skip has been on the backstreet more or less since she moved in
0:31:43 > 0:31:47and she says it's the landlord that's dealing with the skip.
0:31:47 > 0:31:50She's given her landlord's name.
0:31:50 > 0:31:53But it's a step in the right direction.
0:31:53 > 0:31:55Just need to probably knock on a few more houses,
0:31:55 > 0:31:57see if anybody's seen anything.
0:32:02 > 0:32:03Hiya. I'm from the council.
0:32:03 > 0:32:05It's just regarding all the waste on the back street.
0:32:05 > 0:32:07I'm just going to find out... No, no, no.
0:32:07 > 0:32:09As far as I'm aware, it's...
0:32:09 > 0:32:12Hold on, she'll tell you in a minute. There was a skip there...
0:32:12 > 0:32:15They finally find someone who has a memory for details.
0:32:17 > 0:32:19Did you see it happen?
0:32:19 > 0:32:20No, I saw the van come.
0:32:20 > 0:32:23It were... What day are we on today? Wednesday?
0:32:23 > 0:32:26It could have been Friday last week.
0:32:26 > 0:32:27Possibly Friday last week.
0:32:27 > 0:32:28Possibly Friday last week, it could have been.
0:32:28 > 0:32:30The skip were full and then, obviously,
0:32:30 > 0:32:32they came and picked the skip up.
0:32:32 > 0:32:33I don't know whether they left the waste or not.
0:32:33 > 0:32:35I'm not too sure. Right. There's a big pile of waste.
0:32:35 > 0:32:38I ain't seen it. Right, OK.
0:32:38 > 0:32:42It seems that when the skip company wasn't paid,
0:32:42 > 0:32:44they returned and dumped the contents of the skip
0:32:44 > 0:32:46behind the house that had rented it.
0:32:46 > 0:32:50So let's take a look at Matty and Jeff's case.
0:32:50 > 0:32:52A pile of waste blocking an alleyway,
0:32:52 > 0:32:56contacts for the landlord for the property it came from
0:32:56 > 0:32:58and a lead for the skip hire company.
0:32:58 > 0:33:00Could this all lead to a fine,
0:33:00 > 0:33:02or worse?
0:33:02 > 0:33:05So we've got a landlord that we can contact, hopefully,
0:33:05 > 0:33:06regarding one of the addresses
0:33:06 > 0:33:09and also a skip company who has supposedly, er...
0:33:11 > 0:33:13..dealt with the waste.
0:33:13 > 0:33:16But we've definitely got something to go on for now.
0:33:17 > 0:33:19If Matty and Jeff's leads pay off,
0:33:19 > 0:33:22somebody could be looking at a court summons,
0:33:22 > 0:33:27which could mean up to a ?50,000 fine or up to five years' jail time.
0:33:27 > 0:33:31Now that's a big price to pay for dumping a load of old rubbish.
0:33:38 > 0:33:40In Crawley in Sussex,
0:33:40 > 0:33:43partners Sam Lucas and Naveed Ur-Rehman
0:33:43 > 0:33:45are council community wardens.
0:33:45 > 0:33:49They're working to stamp out antisocial behaviour around the town
0:33:49 > 0:33:51and, when they find it,
0:33:51 > 0:33:54they'll need to ensure the culprits are dealt with.
0:33:56 > 0:33:59We've got a call that, um...
0:33:59 > 0:34:04there's a group of people, either they're drinking or smoking drugs.
0:34:04 > 0:34:06It's in Goffs Park in Crawley,
0:34:06 > 0:34:09so we're actually heading towards that place.
0:34:09 > 0:34:12To reduce incidents of antisocial behaviour
0:34:12 > 0:34:14in Crawley's public spaces,
0:34:14 > 0:34:19Naveed and Sam can stop and move on anyone found drinking in public.
0:34:19 > 0:34:21If they refuse to hand over the alcohol to us,
0:34:21 > 0:34:23then we call the police for assistance.
0:34:25 > 0:34:27Let's see if we can go and catch them.
0:34:30 > 0:34:33Public drinking in this area is prohibited.
0:34:36 > 0:34:40But there might be more than booze at play here.
0:34:40 > 0:34:43We'll go and see what they're doing.
0:34:45 > 0:34:47They're moving now.
0:34:47 > 0:34:49But Naveed and Sam are in pursuit.
0:34:52 > 0:34:54Hello, guys. You all right?
0:34:54 > 0:34:57We are the wardens, Crawley Council.
0:34:57 > 0:35:00Can I ask what you're doing here, sir?
0:35:00 > 0:35:05This area, basically, a lot of drinkers, people who come and drink.
0:35:05 > 0:35:08This is an area well-known to the Crawley wardens.
0:35:08 > 0:35:12OK, people do come and do the business of drugs.
0:35:12 > 0:35:15And drugs dealing. And drugs dealing as well.
0:35:15 > 0:35:18No alcohol here but evidence of something more worrying
0:35:18 > 0:35:20just around the corner.
0:35:23 > 0:35:28Naveed's just found an empty morphine bottle and also some foil,
0:35:28 > 0:35:30which is quite common with using drugs.
0:35:37 > 0:35:40Of course, we don't know if this group was involved in drugs
0:35:40 > 0:35:44but, with the group moved on, Naveed and Sam's patrol continues.
0:35:49 > 0:35:51Another hour, another park.
0:35:51 > 0:35:55Sam and Naveed know some culprits take cover in the bushes.
0:35:55 > 0:35:59So that's the place. Normally, they come round, sit round over here
0:35:59 > 0:36:03but, because we are checking this area more frequently now,
0:36:03 > 0:36:06so we're having less problems now.
0:36:06 > 0:36:11So people are not coming here, so it means we're achieving our aim.
0:36:14 > 0:36:17This group on the grass have attracted the team's attention.
0:36:17 > 0:36:21It's the morning and they're enjoying a tipple and a smoke.
0:36:21 > 0:36:24Hello. Hello, Mike.
0:36:24 > 0:36:27Hello, sir. We're the wardens.
0:36:28 > 0:36:30Crawley Council, yeah?
0:36:30 > 0:36:33You're just having a drink, yeah?
0:36:33 > 0:36:37Obviously they're drinking and Crawley's a non-alcoholic zone.
0:36:37 > 0:36:39Is that your cigarette? Sorry?
0:36:39 > 0:36:41Excuse me, is that your cigarette?
0:36:41 > 0:36:42OK. Sorry.
0:36:42 > 0:36:45You can't... You can't leave it on the floor, sir.
0:36:45 > 0:36:47If they refuse to pick it up,
0:36:47 > 0:36:50there could be an ?80 fine for littering on the cards.
0:36:50 > 0:36:51Yeah, you can smoke.
0:36:51 > 0:36:55You can smoke, but once you finish, make sure it goes into the bin, OK?
0:36:55 > 0:36:58But the littering doesn't end there.
0:36:58 > 0:36:59There's a bottle in the bushes.
0:36:59 > 0:37:02Is that your bottle, yeah?
0:37:02 > 0:37:03Is this your bottle?
0:37:03 > 0:37:04And a defensive reaction.
0:37:04 > 0:37:06This is not mine, not mine.
0:37:06 > 0:37:08But you are drinking Coke.
0:37:08 > 0:37:10No, no, no. This mine.
0:37:11 > 0:37:14So let's look at what the team found.
0:37:16 > 0:37:19Drinking alcohol in a restricted zone
0:37:19 > 0:37:22could result in action by the police.
0:37:23 > 0:37:24If they're acting antisocial,
0:37:24 > 0:37:27then we do take their drink from them, we can do.
0:37:27 > 0:37:31Sam's decided to give them a warning, this time.
0:37:31 > 0:37:34We've obviously advised them they shouldn't really be drinking,
0:37:34 > 0:37:38but in this case, they're just having a general drink,
0:37:38 > 0:37:41so we've just told them they should really leave if they want to drink.
0:37:41 > 0:37:44They shouldn't really be drinking here.
0:37:53 > 0:37:56I'm in Wiltshire, on the spot with PC Jay Clifton.
0:37:57 > 0:38:00In 12 years as a traffic cop,
0:38:00 > 0:38:03he's handed out thousands of on-the-spot fines.
0:38:03 > 0:38:08Do you ever think, "This person probably can't afford this fine"?
0:38:08 > 0:38:11Or, "Perhaps I should cut them a bit of slack" or whatever?
0:38:11 > 0:38:13Or is it very black and white to you?
0:38:13 > 0:38:16We understand that not everyone's got a lot of money
0:38:16 > 0:38:20and times can be hard but, at the same time,
0:38:20 > 0:38:22if you're going to do something
0:38:22 > 0:38:26which is blatantly breaking a traffic law,
0:38:26 > 0:38:29then you know that you're going to have to pay the consequences
0:38:29 > 0:38:30and that is going to be,
0:38:30 > 0:38:34normally, a fixed penalty notice or going to court with a hefty fine.
0:38:34 > 0:38:36So, the rules are the rules.
0:38:38 > 0:38:43And it's not long before Jay spots a driver breaking one right behind us.
0:38:43 > 0:38:45The guy behind us is definitely on the phone.
0:38:45 > 0:38:47I'm just going to pull over. Oh.
0:38:47 > 0:38:49You can tell from there?
0:38:49 > 0:38:52Yeah, in the van, he's coming past us now. See it?
0:38:52 > 0:38:54'We're in an unmarked car,
0:38:54 > 0:38:57'so this white van man is unaware his lawbreaking
0:38:57 > 0:38:59'has been clocked by the cops.'
0:38:59 > 0:39:01So we're going to go past him now.
0:39:05 > 0:39:08Hello. Bang to rights. Yeah, there we go.
0:39:08 > 0:39:10So we've got a driver on the mobile phone.
0:39:10 > 0:39:12What we're going to do is I'm going to get him to follow me
0:39:12 > 0:39:14into the service station up ahead.
0:39:14 > 0:39:17He looked you right in the face and dropped it immediately, didn't he?
0:39:17 > 0:39:19Yeah, he knows exactly what he was doing was wrong.
0:39:19 > 0:39:22'But he might not realise he could be facing a hefty fine.'
0:39:22 > 0:39:24He knows he's in for a ticking off.
0:39:26 > 0:39:28Or could it be worse than a ticking off?
0:39:28 > 0:39:32There's a ?100 on-the-spot fine for using your mobile while driving,
0:39:32 > 0:39:36so could this guy be on the sharp end of a ticket?
0:39:36 > 0:39:38Do you find that annoying, that people are doing that?
0:39:38 > 0:39:41They're on a motorway, middle lane, in a van,
0:39:41 > 0:39:46one hand on the phone, chatting away, does it rile you?
0:39:46 > 0:39:49There's no excuse for it, there is no excuse for it.
0:39:49 > 0:39:53As we've just said, technology today, there are hands-free kits,
0:39:53 > 0:39:55Bluetooth kits, there's a multitude of ways
0:39:55 > 0:39:56to be able to deal with this,
0:39:56 > 0:40:00without having to have your hands off the steering wheel.
0:40:01 > 0:40:05And this gentleman's about to find out the hard way.
0:40:05 > 0:40:07Listening to Jay, does anyone else feel
0:40:07 > 0:40:09there could be a fine on the way?
0:40:09 > 0:40:12Hello. Hello. Do you have your licence with you?
0:40:12 > 0:40:14No. No? OK. Is the vehicle yours?
0:40:14 > 0:40:17It's not mine, it's my dad's. But I'm...
0:40:17 > 0:40:19OK. I know it's obvious.
0:40:19 > 0:40:21The reason I've stopped you is, as I've gone past,
0:40:21 > 0:40:23I've seen you using a hand-held mobile phone.
0:40:23 > 0:40:25I've got to point out it is an offence to drive a motor vehicle
0:40:25 > 0:40:27whilst using a hand-held mobile phone.
0:40:27 > 0:40:29Is there any lawful reason you can give me
0:40:29 > 0:40:30as to why you were doing that? Um, no.
0:40:30 > 0:40:33No? OK. Thank you for your honesty.
0:40:34 > 0:40:37So let's look at the facts.
0:40:37 > 0:40:40Spotted on his mobile phone, while driving on the motorway.
0:40:41 > 0:40:44You know what? You've even got it on camera.
0:40:45 > 0:40:46Hello!
0:40:46 > 0:40:49What we're going to do, we're going to take a seat in my car,
0:40:49 > 0:40:50got a bit of paperwork to fill out.
0:40:50 > 0:40:53The way I propose to deal with this is by way of a fixed penalty notice.
0:40:53 > 0:40:56It's a ?100 fine with three points on your licence.
0:40:56 > 0:40:57So there it is.
0:40:57 > 0:41:00Three points on his licence and a ?100 fine.
0:41:00 > 0:41:03How do you feel about the outcome of what's just happened to you?
0:41:03 > 0:41:05Um...
0:41:05 > 0:41:08I feel very stupid, to be honest with you.
0:41:08 > 0:41:11I've even got Bluetooth in my van.
0:41:11 > 0:41:13Why didn't you use it? I didn't have it switched on in my phone.
0:41:13 > 0:41:15Yeah. It's habit, isn't it?
0:41:15 > 0:41:17Your phone goes, you...
0:41:18 > 0:41:23..you pick it up. It's wrong, it is wrong, but it does happen.
0:41:23 > 0:41:26Do you have any sort of animosity or anger...?
0:41:26 > 0:41:28LAUGHING: No, cos you shouldn't be on your phone! Yeah.
0:41:28 > 0:41:31You shouldn't be on your phone, so, no, not at all.
0:41:31 > 0:41:34OK. So basically you've got your hands up in the air.
0:41:34 > 0:41:36Yeah, a stupid, stupid mistake
0:41:36 > 0:41:38and so I'm definitely going to learn from it.
0:41:38 > 0:41:41What I'm finding, the more and more time I'm spending,
0:41:41 > 0:41:46not just with you, but out on the road with various police forces,
0:41:46 > 0:41:49most people are so...
0:41:50 > 0:41:53They're sort of almost relieved that you've been so nice
0:41:53 > 0:41:55and that they know they've done wrong,
0:41:55 > 0:41:57and that no-one seems to have a problem with it.
0:41:57 > 0:42:00You know, it's a case of, "Yeah, it's a fair cop."
0:42:00 > 0:42:04I rather expected people to be a little bit more annoyed,
0:42:04 > 0:42:06either with themselves or certainly with you guys,
0:42:06 > 0:42:09but people know they're doing wrong and they just take it, don't they?
0:42:09 > 0:42:12They do, and it's all about how we speak to them.
0:42:12 > 0:42:15I expect to be spoken to the way I speak to people.
0:42:15 > 0:42:17If I jump out and start shouting and screaming,
0:42:17 > 0:42:19they're going to shout and scream at me,
0:42:19 > 0:42:22but if I'm polite and courteous, they'll be exactly the same back.
0:42:22 > 0:42:24I don't know if you saw, as we approached Shane
0:42:24 > 0:42:25before we got him out of the vehicle,
0:42:25 > 0:42:27he had his head in his hands on his steering wheel.
0:42:27 > 0:42:31Yeah. So his emotional reaction happened within the car,
0:42:31 > 0:42:33prior to him being in the car with us.
0:42:33 > 0:42:35So there was a reaction there.
0:42:35 > 0:42:37Expensive mistake for him, wasn't it?
0:42:37 > 0:42:39?100, three points.
0:42:40 > 0:42:42An expensive mistake indeed.
0:42:42 > 0:42:45But if he stops using his phone when driving,
0:42:45 > 0:42:47then maybe it's been worth it.
0:42:53 > 0:42:57Thanks for watching. Join me next time for more Dom On The Spot.
0:43:30 > 0:43:32Sir Terry was the ultimate master at talking to his audience.