0:00:02 > 0:00:05All over the UK, millions of people just like you and me
0:00:05 > 0:00:11are being driven up the wall by anti-social nuisance noise.
0:00:11 > 0:00:14There are times you almost feel like you are going mad.
0:00:14 > 0:00:16And it's all stress, it leads to stress.
0:00:16 > 0:00:20Persistent parties,
0:00:20 > 0:00:22aggravating alarms...
0:00:22 > 0:00:23ALARM WAILS
0:00:23 > 0:00:26..and barking dogs.
0:00:26 > 0:00:28DOG BARKS
0:00:28 > 0:00:31They're keeping us awake, disturbing our peace and quiet,
0:00:31 > 0:00:33and driving us to despair.
0:00:33 > 0:00:36It really is stressful and irritating.
0:00:36 > 0:00:38But the fight back is on.
0:00:38 > 0:00:41You need to come and speak to us, we're getting complaints.
0:00:41 > 0:00:45Across the country, dedicated enforcement teams
0:00:45 > 0:00:48are getting to grips with nuisance noise, 24/7.
0:00:48 > 0:00:52You need to keep it turned down, and keep the voices down.
0:00:52 > 0:00:54You can't just leave it and let them get away with it.
0:00:54 > 0:00:57You have to keep going on and on and on.
0:00:57 > 0:01:00Enough is enough. It's time to put an end to nuisance noise.
0:01:00 > 0:01:05We can go and get a warrant and take your stuff away, shall we?
0:01:05 > 0:01:08It's time to meet the no-nonsense noise squad.
0:01:21 > 0:01:23Coming up today on Noise Squad.
0:01:23 > 0:01:25Officers get tough with a noisy party
0:01:25 > 0:01:29whose music is keeping residents awake into the early hours.
0:01:29 > 0:01:32We would like the music off.
0:01:32 > 0:01:34Off. Now.
0:01:34 > 0:01:36And we won't leave till the music is off.
0:01:36 > 0:01:40Specialist recording equipment is used to help gather the evidence
0:01:40 > 0:01:43needed to sort out a rattling refrigeration unit.
0:01:43 > 0:01:49It is quite annoying, and I'm sure there are things that the shop or the pub could do.
0:01:49 > 0:01:54And the team are hoping that when they knock on the door of this noisy party,
0:01:54 > 0:01:57everyone is fully clothed.
0:01:57 > 0:01:59Sounds to me like there might be a male stripper.
0:01:59 > 0:02:01A load of women watching a male stripper!
0:02:01 > 0:02:08Whether it be a birthday, anniversary or just a get-together for friends and family,
0:02:08 > 0:02:12parties are a chance for us to let our hair down.
0:02:12 > 0:02:15But if you live next door and you haven't got an invite,
0:02:15 > 0:02:18noisy parties that go on into the early hours
0:02:18 > 0:02:22can often leave us pulling out our hair and driving us to despair.
0:02:22 > 0:02:26I would hear country music coming from below me,
0:02:26 > 0:02:28especially REM, Everybody Hurts
0:02:28 > 0:02:32at three or four in the morning, every night.
0:02:32 > 0:02:34This music was turned on at full volume
0:02:34 > 0:02:37and no matter how many times I asked the person to stop it,
0:02:37 > 0:02:41it was just happening over and over and over, and it was driving me insane, basically.
0:02:43 > 0:02:48All over the country, noise squads have serious powers to deal with nuisance noise,
0:02:48 > 0:02:53and as a last resort they can confiscate equipment from persistent offenders
0:02:53 > 0:02:55who just won't put a sock in it.
0:02:55 > 0:02:58It was lucky for him he was home, because I would've taken everything.
0:02:58 > 0:03:04Tonight, Anuja Jayawickrema is on shift with her partner Dave Stewart in Westminster.
0:03:04 > 0:03:09Between them, they have over 20 years' experience on the job.
0:03:09 > 0:03:13They've been called about an excessively loud party in Soho
0:03:13 > 0:03:16that's keeping residents awake.
0:03:16 > 0:03:22She said that there's a party on the first floor of an office block, and they've got bouncers at the door.
0:03:22 > 0:03:26She went and spoke to the bouncers and she asked them to turn it down, really nicely,
0:03:26 > 0:03:30and they just sort of looked at her blankly, you know the ones that don't talk when...
0:03:30 > 0:03:35It's really loud. She said she thinks it's like a club night, or something.
0:03:35 > 0:03:37So we needs to go down there and have a look.
0:03:39 > 0:03:42Dave and Anuja head off to investigate.
0:03:42 > 0:03:45It's a short drive from noise squad HQ to where the party is being held.
0:03:47 > 0:03:51It's almost 1:00am when they arrive in the area, and their first job
0:03:51 > 0:03:55is to track down exactly where this nuisance noise is coming from.
0:03:56 > 0:03:59Is that their music? It is, isn't it?
0:03:59 > 0:04:01The music can clearly be heard on the street,
0:04:01 > 0:04:04and it leads them straight to the party.
0:04:04 > 0:04:06That's disgusting.
0:04:11 > 0:04:13It's up there.
0:04:13 > 0:04:16You see the strobe lights on the second floor?
0:04:16 > 0:04:20That's where it is. But we could hear it from quarter of a mile away, couldn't we?
0:04:24 > 0:04:26With the bass booming upstairs,
0:04:26 > 0:04:30Anuja and Dave head for the door and are met by two bouncers.
0:04:31 > 0:04:34Hello. I'm from Westminster Council.
0:04:34 > 0:04:36Can you get someone who's in charge?
0:04:36 > 0:04:41With nearby residents being kept awake by this incredibly loud party,
0:04:41 > 0:04:47Anuja and Dave are keen to get the music turned down as quickly as possible.
0:04:47 > 0:04:50- Can we come through? - He's just going to come.
0:04:50 > 0:04:53OK, can you let us through?
0:04:53 > 0:04:55- Can you let us through into the foyer?- No.
0:04:55 > 0:04:58It seems their names and aren't down and they're not getting in,
0:04:58 > 0:05:02but when it comes to tackling anti-social nuisance noise,
0:05:02 > 0:05:05Anuja's not a woman to give up easily.
0:05:05 > 0:05:09We can go and get a warrant and take his stuff away, shall we?
0:05:09 > 0:05:12We don't even need a warrant. It's commercial.
0:05:12 > 0:05:15Ordinarily, officers need a warrant to seize equipment.
0:05:15 > 0:05:19But as this party appears to be being held on commercial premises,
0:05:19 > 0:05:22Anuja and Dave won't need one.
0:05:24 > 0:05:29With no sign of the organisers, the music continues to boom out.
0:05:29 > 0:05:31The level is just ridiculous.
0:05:31 > 0:05:35I mean, they think cos it's an office and there's no-one around in the block,
0:05:35 > 0:05:37that they can just do what they want.
0:05:37 > 0:05:39The windows are open.
0:05:39 > 0:05:41I'm going to serve a notice and I'm going to ask them
0:05:41 > 0:05:44to close all the windows and turn the music down.
0:05:44 > 0:05:49A noise abatement notice means that the organisers will have a legal obligation
0:05:49 > 0:05:51to turn the music down.
0:05:51 > 0:05:55If they won't do it, then we may have to just stop the party.
0:05:55 > 0:05:59There's no sign of anyone coming to meet them.
0:05:59 > 0:06:02Is there any idea how long it's going to be for someone to come down?
0:06:02 > 0:06:04Anuja and Dave wait...
0:06:04 > 0:06:09I'm just writing a notice out while we wait for the people in charge.
0:06:09 > 0:06:11It's just taking too long.
0:06:11 > 0:06:12..and wait...
0:06:12 > 0:06:15I can't believe we've waited now ten minutes.
0:06:15 > 0:06:17Does he not have a phone?
0:06:17 > 0:06:18..and wait.
0:06:18 > 0:06:21- Come on, you've got to get someone here.- Now.
0:06:22 > 0:06:25Or we're going to stop the party.
0:06:27 > 0:06:29One of the organisers appears.
0:06:29 > 0:06:32Right. Why have we waited 15 minutes for you to come down?
0:06:32 > 0:06:35I'm so sorry. We're organising a charity event tonight.
0:06:35 > 0:06:39I'm sorry it's loud, we didn't think there were many residents here.
0:06:39 > 0:06:41Apparently, this is a charity event,
0:06:41 > 0:06:45but the organiser won't do what Anuja and Dave are asking him to do.
0:06:45 > 0:06:47And Anuja's not in a charitable mood.
0:06:49 > 0:06:52With the music so loud,
0:06:52 > 0:06:56this is a serious nuisance noise problem that needs sorting,
0:06:56 > 0:06:58so they call for police back up.
0:06:58 > 0:07:01It's Westminster's noise team, can we get the police, please?
0:07:01 > 0:07:03They're being very obstructive.
0:07:03 > 0:07:05We need the police first to stop the party.
0:07:05 > 0:07:07As they wait for the police to arrive,
0:07:07 > 0:07:11a second organizer appears in what I hope is fancy dress,
0:07:11 > 0:07:14and Anuja shows them part of the problem.
0:07:15 > 0:07:18Look at these windows open.
0:07:18 > 0:07:20The window's open round the other side as well.
0:07:20 > 0:07:24Those are the corridors, you don't understand how hot it is in there.
0:07:24 > 0:07:25I don't care.
0:07:25 > 0:07:27Why are you being so aggressive?
0:07:27 > 0:07:29You have to be responsible.
0:07:29 > 0:07:35With residents being kept awake into the early hours by this anti-social nuisance noise,
0:07:35 > 0:07:38Anuja and Dave are laying down the law.
0:07:38 > 0:07:41I think if we get the notice served, get the music off.
0:07:41 > 0:07:46I'm sorry, I'll be honest, everything right now is on me.
0:07:46 > 0:07:48I'm the person who's running it right now.
0:07:48 > 0:07:54The important thing that you need to get into your head is if you don't stop this nuisance...
0:07:54 > 0:07:56How do you define nuisance?
0:07:56 > 0:07:58Oh, come on, you can hear this.
0:07:58 > 0:08:01We don't need to be upstairs, we can hear it out here.
0:08:01 > 0:08:04We would like the music off. Off. Now.
0:08:04 > 0:08:06And we won't leave till the music is off.
0:08:08 > 0:08:10The police are on their way.
0:08:10 > 0:08:15We will use the police to go in here and we'll just take the system away.
0:08:15 > 0:08:17We don't even need a warrant, so we don't.
0:08:17 > 0:08:20OK? Cos it's commercial premises.
0:08:20 > 0:08:23Things are getting serious.
0:08:23 > 0:08:27By refusing to turn the music off, the organisers of this party
0:08:27 > 0:08:30are now risking having their equipment confiscated.
0:08:30 > 0:08:33- So, you have a choice. - Define commercial premises.
0:08:33 > 0:08:35ANUJA LAUGHS
0:08:35 > 0:08:37We're not here to play 20 Questions.
0:08:37 > 0:08:42It's an office, it's used for commercial use.
0:08:42 > 0:08:44It's not used for commercial use any more.
0:08:44 > 0:08:46Right. You can argue that in court with us.
0:08:46 > 0:08:50In the fight against nuisance noise, Anuja is a formidable foe.
0:08:51 > 0:08:54With nearby residents being kept awake,
0:08:54 > 0:08:57she and Dave are determined to sort this problem out.
0:08:57 > 0:09:00But this is proving to be a difficult case.
0:09:01 > 0:09:05- Is that music going to go off now? - I don't hear any music any more.
0:09:05 > 0:09:06Listen.
0:09:06 > 0:09:08Now can you hear the music?
0:09:08 > 0:09:11With no sign of the music going off,
0:09:11 > 0:09:16the police will soon be rolling in as the party pushes Anuja's patience to the limit.
0:09:16 > 0:09:20So the bottom line is, this music is going off.
0:09:20 > 0:09:24But that won't be the end of this problem party.
0:09:24 > 0:09:28I've just spoken to the complainant and she said the music's creeping back up.
0:09:28 > 0:09:31Can you hear this? I mean that is just ridiculous.
0:09:37 > 0:09:41When it comes to nuisance noise, you might be forgiven for thinking
0:09:41 > 0:09:46that it's something that only really affects people in big towns and cities.
0:09:46 > 0:09:48But you'd be wrong.
0:09:48 > 0:09:51In the picturesque countryside just outside York,
0:09:51 > 0:09:57a rattling refrigeration unit is spoiling the peace and quiet in this back garden.
0:09:57 > 0:10:01Noise enforcement officers Craig Delorenzo and trainee Siobhan Metcalfe
0:10:01 > 0:10:03are heading out to investigate.
0:10:04 > 0:10:09We're just off to do some noise measurement of a local shop and a pub.
0:10:09 > 0:10:12The complainant's not sure whether the noise is coming from
0:10:12 > 0:10:17the refrigeration of the pub or of the shop.
0:10:17 > 0:10:22So we're going to go down there, have a look at the site, and take some measurements of noise.
0:10:22 > 0:10:25As temperatures rise, faulty refrigeration
0:10:25 > 0:10:30and air conditioning units become more of a problem.
0:10:30 > 0:10:32We tend to get more noise complaints in the summer.
0:10:32 > 0:10:36People have their windows open, so they're more disturbed by the noise.
0:10:36 > 0:10:38People are more likely to be outside.
0:10:38 > 0:10:41And also this sort of thing with refrigeration units.
0:10:41 > 0:10:46Because of the warm weather, it means that the refrigeration has to work harder
0:10:46 > 0:10:51and sometimes, because of that, there can be faults on the refrigeration
0:10:51 > 0:10:52and that causes the problem.
0:10:54 > 0:10:56Craig has already been in touch with the shop and pub,
0:10:56 > 0:10:59explaining that there's a problem,
0:10:59 > 0:11:02and now he's on his way to find out how bad the problem is.
0:11:02 > 0:11:05I've been contacted by both the businesses,
0:11:05 > 0:11:07following letters that I've sent them,
0:11:07 > 0:11:11and I think they'll be very grateful to find out one way or another
0:11:11 > 0:11:13if it's them who's causing the problem.
0:11:13 > 0:11:18The lady who called them to complain is a little camera shy,
0:11:18 > 0:11:21but once in her back garden, Craig can hear the problem.
0:11:23 > 0:11:27It's like having a lawn mower going in the background.
0:11:27 > 0:11:28It's that kind of sound.
0:11:32 > 0:11:37Siobhan unpacks some specialist noise measuring equipment.
0:11:37 > 0:11:40In York, the team use this to help them determine
0:11:40 > 0:11:44what action to take about alleged nuisance noise.
0:11:44 > 0:11:50Siobhan's just putting out our sound level meter, which is used to measure noise.
0:11:50 > 0:11:53It doesn't record any audio, like our other equipment,
0:11:53 > 0:11:57this, literally, just records the decibel levels.
0:11:57 > 0:11:59Everyone has to remain silent for a few minutes
0:11:59 > 0:12:03so that they can get a clear measurement of how loud the problem noise is.
0:12:07 > 0:12:09- It's quite noticeable.- It is, yes.
0:12:09 > 0:12:12Is it like this all the time? Has it always been like this?
0:12:12 > 0:12:16It's particularly bad in summer, cos it's warm.
0:12:16 > 0:12:18That's when we're out, of course.
0:12:18 > 0:12:21That's why we think it's some kind of air conditioning.
0:12:21 > 0:12:25Has it been like this for years, or is it just a recent thing?
0:12:25 > 0:12:28We've been here ten years, and it's five or six they've been there.
0:12:28 > 0:12:32Something like that. It seems to have gradually got worse.
0:12:32 > 0:12:36There's no doubt that this unwelcome rattle
0:12:36 > 0:12:37is ruffling a few feathers,
0:12:37 > 0:12:40but it's not stopping everyone from enjoying the garden.
0:12:40 > 0:12:43Because the refrigeration unit's on pretty much continuously,
0:12:43 > 0:12:47what we'll do is find somewhere else in the estate where we can't hear it,
0:12:47 > 0:12:51to take a background measurement of what you'd expect to hear in the area
0:12:51 > 0:12:55if there wasn't any noise from the refrigeration unit.
0:12:55 > 0:13:00Craig and Siobhan head off to a spot where the rattle can no longer be heard
0:13:00 > 0:13:02to compare what this neck of the woods
0:13:02 > 0:13:04should normally sound like.
0:13:07 > 0:13:10I can't hear it here, can you?
0:13:10 > 0:13:14Craig thinks that the rattling is a problem, and is gathering the evidence he needs
0:13:14 > 0:13:17to make sure something is done about it.
0:13:17 > 0:13:21From my personal assessment of what I heard, it is quite annoying.
0:13:21 > 0:13:25And I'm sure there are things that the shop or the pub could do,
0:13:25 > 0:13:29if it is their unit, to improve the situation.
0:13:29 > 0:13:33And we'll do what we can to help the complainant.
0:13:33 > 0:13:38Craig and Siobhan have the power to hand out a formal written notice
0:13:38 > 0:13:43to commercial premises that they decide are responsible for nuisance noise.
0:13:43 > 0:13:47This means that the businesses are legally required to fix the problem
0:13:47 > 0:13:48and quieten down.
0:13:48 > 0:13:51If they don't, they are committing a criminal offence
0:13:51 > 0:13:54and can be prosecuted and fined.
0:13:54 > 0:13:58Unfortunately, getting a true reading of the background levels of noise
0:13:58 > 0:14:02in this neighbourhood proves to be easier said than done.
0:14:02 > 0:14:06It's getting on to five o'clock now, and every time I do a recording today,
0:14:06 > 0:14:10there seems be someone deciding to mow their lawn.
0:14:10 > 0:14:12So I'm going to give up for today,
0:14:12 > 0:14:14and I'll come back another day,
0:14:14 > 0:14:17probably tomorrow, if the weather's nice,
0:14:17 > 0:14:20just to get a background measurement.
0:14:22 > 0:14:27Craig and Siobhan might be struggling to get the background reading they need,
0:14:27 > 0:14:29but their day isn't over yet.
0:14:29 > 0:14:33There are two suspects in this case, a local pub and a shop,
0:14:33 > 0:14:38and they head over to see if they can pinpoint exactly which one of them is causing the problem.
0:14:40 > 0:14:44With six years of noise-busting experience under his belt,
0:14:44 > 0:14:48it doesn't take Craig long to pick out the guilty party.
0:14:48 > 0:14:52It's definitely coming from the shop rather than the pub.
0:14:52 > 0:14:54I can hear the pub's units,
0:14:54 > 0:14:58but it's the rattle that's coming from one particular unit
0:14:58 > 0:15:00up on the shop
0:15:00 > 0:15:02that seems to be the problem.
0:15:04 > 0:15:08Craig's identified the problem, but that's only half the story.
0:15:08 > 0:15:11We'll be with him shortly to find out if he can fix it
0:15:11 > 0:15:14and restore peace and quiet to the neighbour's garden.
0:15:20 > 0:15:23In Westminster, noise officers Anuja and Dave
0:15:23 > 0:15:26are dealing with a noisy party
0:15:26 > 0:15:30that's keeping local residents awake in the early hours.
0:15:30 > 0:15:33That's disgusting.
0:15:33 > 0:15:36With little co-operation from the organisers,
0:15:36 > 0:15:40they've called for police backup, and as they wait for them to arrive,
0:15:40 > 0:15:43they've tried to serve a noise abatement notice.
0:15:43 > 0:15:47This is the notice. I've duly served it, if you'd like to read it.
0:15:47 > 0:15:50- Sorry, what is it?- It's a notice.
0:15:50 > 0:15:51- Notice of what?- Noise nuisance.
0:15:51 > 0:15:56That, however, is proving to be easier said than done.
0:15:56 > 0:15:59I'm just going to see the police.
0:15:59 > 0:16:01He won't even take the notice.
0:16:01 > 0:16:02- Hello.- Did you call us?
0:16:02 > 0:16:06Yes. We're from the noise team at Westminster.
0:16:06 > 0:16:10There's a party on the second floor, you can see the strobe lights.
0:16:10 > 0:16:12- Yeah.- Apparently it's a charity thing.
0:16:12 > 0:16:18Anuja explains the problem, and the police leave the organiser in no doubt about what's going to happen.
0:16:18 > 0:16:20The bottom line is, the music is going off, OK?
0:16:20 > 0:16:24- I'd appreciate...- We're not here to argue with you, we're here to tell you.
0:16:24 > 0:16:26With the police now on site,
0:16:26 > 0:16:31one of the organisers seems to understand the seriousness of the situation,
0:16:31 > 0:16:35and heads inside to turn the music down.
0:16:35 > 0:16:38He's gone up there to turn it off. Turn it down.
0:16:39 > 0:16:42Finally, things have quietened down.
0:16:42 > 0:16:45A noise abatement notice has also been served.
0:16:45 > 0:16:47It seems as though the problem's sorted.
0:16:47 > 0:16:52It's the first time I think I can remember
0:16:52 > 0:16:56I've had to call the police to serve a notice, in seven years.
0:16:56 > 0:17:00As Anuja climbs back into the car, though, there's bad news.
0:17:00 > 0:17:04Apparently there's been about four other complaints in the last ten minutes.
0:17:04 > 0:17:07- It doesn't surprise me.- I think we'll have to go back there.
0:17:08 > 0:17:11The music has been turned back up.
0:17:11 > 0:17:16Anuja decides to check back in with the original complainant.
0:17:16 > 0:17:18So the level's gone back up, has it?
0:17:18 > 0:17:24If he'd turned the music off, I think everybody would have just gone ballistic in there.
0:17:25 > 0:17:28So far, this call has taken over an hour of Dave and Anuja's time.
0:17:28 > 0:17:33It's time that could have been spent helping other people.
0:17:33 > 0:17:36This situation is getting increasingly serious.
0:17:36 > 0:17:42The organisers of the party have been served with a noise abatement notice,
0:17:42 > 0:17:46which means they have a legal obligation to quieten down.
0:17:46 > 0:17:51But with numerous local residents calling to complain that the music is back on
0:17:51 > 0:17:55and keeping them awake, Anuja and Dave head back to the party.
0:17:55 > 0:17:57Here we go, for a second round.
0:17:57 > 0:17:59Ding-ding! Who's going to win this one?
0:17:59 > 0:18:03I've spoken to the complainant, who said the music's creeping back up.
0:18:03 > 0:18:07There's been complaints from other residents as well,
0:18:07 > 0:18:11so we're going back to see if we can get them to turn it off.
0:18:11 > 0:18:15Now, if we can't, we're going to have to call the police again.
0:18:15 > 0:18:18It's obvious the volume has gone back up.
0:18:18 > 0:18:25Can you hear this? I mean, that is ridiculous. Dave, shall we call the police?
0:18:26 > 0:18:28Get them outside, first.
0:18:28 > 0:18:31Well, they take a bit of time to come, don't they?
0:18:37 > 0:18:40Hello, it's the noise team from Westminster Council.
0:18:40 > 0:18:43Can we get some police assistance, please, to stop a party?
0:18:43 > 0:18:45We've already come out.
0:18:45 > 0:18:49We'd like to stop the music, but we can't do it on our own.
0:18:49 > 0:18:54The police arrive, and Anuja explains the background to the officers.
0:18:54 > 0:18:58We served a notice with the police about an hour ago for noise from this party,
0:18:58 > 0:19:01and we're getting complaints still. And the level...
0:19:01 > 0:19:03We can't find the organisers now.
0:19:03 > 0:19:05We want the music turned off.
0:19:05 > 0:19:09With the police on site, one of the organisers appears,
0:19:09 > 0:19:11and Anuja talks to him again.
0:19:11 > 0:19:14Can we have the music off now, please?
0:19:14 > 0:19:19To be honest, I would like to know what an acceptable decibel level is.
0:19:19 > 0:19:22- Can we see your licence? - It's not a question of licence.
0:19:22 > 0:19:27Right, I think we'll just go do it with the police, then.
0:19:27 > 0:19:30Enough is enough. It's time to shut this party down.
0:19:30 > 0:19:36The police escort Anuja and Dave inside, and the music is turned off.
0:19:36 > 0:19:40We've got it all turned off and said that if it goes back on again, we'll seize the equipment.
0:19:40 > 0:19:43We spoke directly to the DJ, and we've told him
0:19:43 > 0:19:46we'll take it all away from him and he may not get it back.
0:19:46 > 0:19:48It's a very good result.
0:19:48 > 0:19:51But those were two very, very good police officers, as well,
0:19:51 > 0:19:54cos they just allowed us to do what we needed to do,
0:19:54 > 0:19:58without any hesitation.
0:19:59 > 0:20:02Job done, it's on to the next call.
0:20:02 > 0:20:05Or maybe not.
0:20:05 > 0:20:08It's back on, Anuja! It's back on.
0:20:08 > 0:20:10The music's back on now.
0:20:10 > 0:20:14This case is going from bad to worse,
0:20:14 > 0:20:18and we'll be with Anuja and Dave as they take serious action,
0:20:18 > 0:20:22and head inside to confiscate the DJ's equipment.
0:20:23 > 0:20:28We want to seize the amplifier because they just will not listen.
0:20:28 > 0:20:32In Belfast there'll be serious consequences for one noisy party holder
0:20:32 > 0:20:34if he doesn't quieten down.
0:20:34 > 0:20:38If we come back tonight, whoever lives here gets a £100 fine, right?
0:20:38 > 0:20:41So, just keep it down, all right?
0:20:41 > 0:20:43And in York, Craig and Siobhan are determined
0:20:43 > 0:20:47to get their measurements right, whatever the conditions.
0:20:47 > 0:20:51I think there's no lawn mowers. There's a bit of a breeze,
0:20:51 > 0:20:54but I think we're going to get it this time.
0:20:59 > 0:21:06All over the country, millions of people's lives are being ruined by noisy neighbours.
0:21:06 > 0:21:08It feels like you're living with someone else,
0:21:08 > 0:21:11you don't have peace in your home, it's a bit frustrating.
0:21:11 > 0:21:15It's just the fact that you constantly know that there will be a noise from neighbours,
0:21:15 > 0:21:18or whoever it is making the noise, and you can't get on with your life.
0:21:20 > 0:21:26Noisy neighbours stop us getting to sleep, and crank up our stress levels.
0:21:26 > 0:21:32I've known people who've had to move from their house, from their own home.
0:21:32 > 0:21:39Like other big cities in the UK, Belfast in Northern Ireland has its fair share of noisy neighbours,
0:21:39 > 0:21:44but the council's noise team are always quick to crackdown on nuisance noise.
0:21:44 > 0:21:45Don't tell lies.
0:21:45 > 0:21:49I've been standing outside watching you acting Jack-the-lad at the window.
0:21:49 > 0:21:54Noise officers Philip and Tim have 13 years' experience on the job between them,
0:21:54 > 0:21:59and know that when they're out on patrol, they always have to have their wits about them.
0:21:59 > 0:22:04It's an interesting job because you always have to be on your toes, I suppose. You always have to be alert.
0:22:04 > 0:22:09And that can be very draining at times, but at the same time it can be very rewarding.
0:22:09 > 0:22:12It's the early hours of Friday morning,
0:22:12 > 0:22:16and Tim and Philip are heading out to deal with a noisy neighbour
0:22:16 > 0:22:19who they've been called out to in the past.
0:22:19 > 0:22:22Complaint is for loud music and shouting from a property in east Belfast.
0:22:22 > 0:22:27There was a complaint we received in the past where we had to bring in police assistance
0:22:27 > 0:22:28for our own safety.
0:22:28 > 0:22:32So we'll call in tonight, preferably we'll call with the complainant
0:22:32 > 0:22:33just to assess the noise,
0:22:33 > 0:22:37and if warranted, we'll try and get the noise resolved for him tonight again.
0:22:37 > 0:22:41The gentleman who called them out has had enough.
0:22:41 > 0:22:44They get drunk, start fighting, then they're out in the street...
0:22:44 > 0:22:48That's a police matter. We can only deal with noise within the property.
0:22:48 > 0:22:53I've called the police twice. In the street, it gets louder, louder, and with abusive language.
0:22:53 > 0:22:57Banging doors, down the stairs. That means my daughter's awake, the wife's awake.
0:22:57 > 0:23:00Three and four in the morning. I go to work. She doesn't.
0:23:00 > 0:23:04When we served a warning notice on them, that was just for that one night,
0:23:04 > 0:23:08and if it goes louder again, we'll serve another one. That'll be two on the property.
0:23:08 > 0:23:12In general, if we serve three then we can put an Article 38,
0:23:12 > 0:23:15which is a permanent noise abatement order, on the property.
0:23:15 > 0:23:19If that's breached, then she'll be summoned to court and fined anything up to £5,000.
0:23:19 > 0:23:23You know, we've been out here, we've witnessed significant noise before,
0:23:23 > 0:23:25so we appreciate that you're not making it up.
0:23:25 > 0:23:29By the same token the service has to be impartial, so we have to go on what noise we witness.
0:23:29 > 0:23:32So, at the minute, we're not witnessing any actionable noise.
0:23:32 > 0:23:36It's not that we don't believe you, the service requires us to be impartial
0:23:36 > 0:23:38and action the noise that we witness.
0:23:38 > 0:23:43The reason the council provides a night time service is that we can come out and witness the noise.
0:23:43 > 0:23:46Anywhere else in Ireland, you get a voicemail at night.
0:23:46 > 0:23:49It's not that there's not noise, but it's not legally actionable.
0:23:49 > 0:23:55In order to take action, noise squad officers have to witness nuisance noise first hand.
0:23:55 > 0:23:59In this instance, they can't hear anything untoward,
0:23:59 > 0:24:02so there's nothing more they can do at the moment.
0:24:02 > 0:24:06He feels that going on past performance we should be taking action.
0:24:06 > 0:24:09The council service has to be impartial, and for us to be impartial,
0:24:09 > 0:24:12we have to go on what we witness every time we go out.
0:24:12 > 0:24:15There are people who don't get on with their neighbours and,
0:24:15 > 0:24:18if you took everything at face value every time you went out,
0:24:18 > 0:24:21then you could be making problems worse.
0:24:21 > 0:24:23We have to be justified if we're going to somebody's door.
0:24:23 > 0:24:26You can't go and say, "Allegedly there was noise here."
0:24:26 > 0:24:30You have to witness the noise yourself to remain impartial.
0:24:33 > 0:24:35With plenty of complaints to deal with,
0:24:35 > 0:24:38Tim and Philip head off to investigate a complaint
0:24:38 > 0:24:41about a party that's allegedly raising the roof.
0:24:41 > 0:24:45When they arrive, it seems as though things are in full swing.
0:24:45 > 0:24:49Philip calls the office to try and get some details about the property.
0:24:49 > 0:24:53Tim goes to check it out, and when he comes back he has some unusual suspicions
0:24:53 > 0:24:56about what's going on inside.
0:24:56 > 0:24:59Sounds to me like there might be a male stripper.
0:24:59 > 0:25:00HE LAUGHS
0:25:00 > 0:25:02A load of women watching a male stripper!
0:25:02 > 0:25:06Different councils deal with nuisance noise in slightly different ways.
0:25:06 > 0:25:13In Belfast, if officers witness nuisance noise, they can serve a warning notice.
0:25:13 > 0:25:15If that's breached on the same night,
0:25:15 > 0:25:19the offender faces a potential £100 fine.
0:25:19 > 0:25:22If a noise maker is given three warning notices,
0:25:22 > 0:25:25they can be served with a permanent noise abatement order.
0:25:25 > 0:25:29And if that's ignored, the guilty party can be taken to court
0:25:29 > 0:25:33and fined anything from a few hundred to £5,000.
0:25:35 > 0:25:39With ten years' experience on the Belfast noise squad,
0:25:39 > 0:25:43nothing much surprises Tim. But when he knocks on the door,
0:25:43 > 0:25:46he's hoping that this noise maker has left on more than just his hat.
0:25:46 > 0:25:49Hi, we're from the Council's noise service.
0:25:49 > 0:25:52- Can I speak to someone who lives here, please? Quite late at night.- Sorry.
0:25:52 > 0:25:55- You need to keep the music turned down.- OK, I will.
0:25:55 > 0:25:57and keep the voices and stuff down, OK?
0:25:57 > 0:26:01- The Council can fine you £100, if we come back, and I don't want to do that.- All right.
0:26:01 > 0:26:05- So you need to keep it turned down, and keep your voices down. - Sorry for that.
0:26:05 > 0:26:08- As long as you sort it out, that's grand.- We'll sort it out.
0:26:08 > 0:26:10- Thank you, goodnight. - Sorry for that.
0:26:10 > 0:26:14It's good news. The person living here is co-operative,
0:26:14 > 0:26:17and, just as importantly, everyone is fully clothed.
0:26:17 > 0:26:23It wasn't a male stripper, it was, what looked like a guy with a pretty professional camera
0:26:23 > 0:26:26who was taking photographs of them all.
0:26:26 > 0:26:28If you're being disturbed by noisy neighbours,
0:26:28 > 0:26:32there are things you can do to sort the problem out.
0:26:32 > 0:26:36If you can, talk to the people who are causing the noise calmly.
0:26:36 > 0:26:41You can also make a note of the time and type of noise that is bothering you.
0:26:41 > 0:26:45That way, if you need to call the local council for help,
0:26:45 > 0:26:49you can give them as much useful info as possible.
0:26:49 > 0:26:55It's a busy night in Belfast, and before the city's noise squad head off to deal with their next call,
0:26:55 > 0:26:58there's a changing of the guard.
0:26:58 > 0:27:04Tim is being joined by Steve, and they're going to investigate two complaints about the same party.
0:27:05 > 0:27:10We've got two complaints come in within a couple of minutes of each other about the same address.
0:27:10 > 0:27:14One of the complainants says he's been down and knocked the door. It's a block of flats.
0:27:14 > 0:27:18He's knocked the door but he couldn't get anybody to come to the door
0:27:18 > 0:27:20because the music's too loud.
0:27:20 > 0:27:26So we'll just call out and if that's the case, we'll try and get their attention.
0:27:26 > 0:27:31And if we can't, we'll just serve the notice. And then if the noise persists, they'll get the fine.
0:27:33 > 0:27:36When the lads arrive at the block of flats,
0:27:36 > 0:27:38they go to speak with the party holder.
0:27:40 > 0:27:43It's after two in the morning, and the music is too loud.
0:27:48 > 0:27:53We're from the Council's noise service. Can I speak to someone who lives here, please?
0:27:53 > 0:27:56As the lads wait at the door, the music is turned down.
0:27:56 > 0:28:00Listen, mate. All I need you to do is keep the music turned down, OK?
0:28:00 > 0:28:04There's people trying to sleep. It's late at night. If we come back tonight,
0:28:04 > 0:28:09whoever lives here gets a £100 fine, all right? So keep it down, all right?
0:28:12 > 0:28:15Tim and Steve have issued a warning notice.
0:28:15 > 0:28:20If they have to come back to this address tonight, and the music hasn't been turned down,
0:28:20 > 0:28:24this party holder could be getting a fine of £100.
0:28:24 > 0:28:29A short while later, one of the complainants calls Tim to let him know that the music has stayed off.
0:28:29 > 0:28:34Has it gone down a bit, or...? Right, it's off. Good.
0:28:34 > 0:28:41No problem. Well, if you do need us, we're on till four, so give us a shout, OK? All right, cheers. Bye.
0:28:45 > 0:28:50There was two complainants. That was the second complainant phoning back,
0:28:50 > 0:28:54and he says the music has currently been turned off. So, a result.
0:28:55 > 0:29:00It's been a busy but successful night for the Belfast noise squad,
0:29:00 > 0:29:04and with the music off, it's another result and a job well done.
0:29:09 > 0:29:13For the millions of people who visit London every year,
0:29:13 > 0:29:18scenes like this are almost as familiar sights as Big Ben,
0:29:18 > 0:29:22Trafalgar Square and the London Eye.
0:29:22 > 0:29:25For those who live and work in the city, though,
0:29:25 > 0:29:28the noise produced by buskers can sometimes be a bit of a problem.
0:29:30 > 0:29:35It's Friday night, and Steve Pennington of Westminster Council's noise squad
0:29:35 > 0:29:38is dealing with a complaint from a resident who says
0:29:38 > 0:29:42a busker is causing a right commotion just a stone's throw from their flat.
0:29:43 > 0:29:48Good evening, it's Environmental Health, Westminster Council noise team, here.
0:29:48 > 0:29:53I understand you lodged a complaint about a problem in Argyll Street.
0:29:53 > 0:29:56Playing the... He's got a drum kit out, has he?
0:29:58 > 0:30:01All right, then. Cheers.
0:30:01 > 0:30:03Take care. Bye, now.
0:30:05 > 0:30:08Steve heads off, and when he arrives on the street
0:30:08 > 0:30:12where the busker is reported to be playing,
0:30:12 > 0:30:15he sets off in search of him.
0:30:16 > 0:30:21Typical council official, armed with a folder and a pen.
0:30:21 > 0:30:24Buskers beware.
0:30:27 > 0:30:28OK, where's this busker?
0:30:30 > 0:30:35He's either on a break, or he's not working hard enough.
0:30:39 > 0:30:43As he walks up the street, right on cue, the busker starts playing.
0:30:43 > 0:30:46DRUMS CRASH
0:30:49 > 0:30:50Just have a listen.
0:30:52 > 0:30:55How inventive, he's using bins and pots and pans.
0:31:01 > 0:31:06Busking isn't illegal in Westminster, and buskers don't have to have a licence to perform.
0:31:06 > 0:31:10But if they make too much racket and cause a nuisance,
0:31:10 > 0:31:13the Council's noise squad have the powers to deal with them.
0:31:13 > 0:31:18And even though he's not able to get in touch with the complainant again,
0:31:18 > 0:31:22Steve decides his drumming could be keeping people awake.
0:31:22 > 0:31:25It's time to draw the curtain on this performance.
0:31:25 > 0:31:27I'm going to tell you what the rules are, OK?
0:31:27 > 0:31:34You can play for half an hour in any one place, OK, then you've got to move.
0:31:34 > 0:31:37You've got to go 300 metres away, otherwise you're disturbing the same people.
0:31:37 > 0:31:44I think it's good music. I thought it was great, but there's residents, and they get it every night.
0:31:44 > 0:31:50This chap is being friendly and co-operative, and he claims to have once played with the stars.
0:31:50 > 0:31:55I used to play for a lot of famous people. Stevie Wonder, Christina Aguilera, Queen...
0:31:55 > 0:31:58You're very talented.
0:31:58 > 0:32:02Council know me. I'm a tax payer, I'm a good guy. I don't smoke, I don't drink.
0:32:02 > 0:32:06So when I'm in the street, I give good example to people.
0:32:06 > 0:32:08He also agrees to abide by the rules.
0:32:08 > 0:32:12So what I will do, I play half an hour and I move.
0:32:12 > 0:32:14Do half an hour, move along, just...
0:32:14 > 0:32:16You do your job.
0:32:16 > 0:32:19Great stuff. OK, take it easy. Cheers.
0:32:19 > 0:32:23This kind of case can sometimes be difficult for Steve and his colleagues,
0:32:23 > 0:32:25but this time, he's got a result.
0:32:25 > 0:32:29A situation like that, there's somebody entertaining the West End crowds.
0:32:29 > 0:32:33People are here for entertainment, and that's what they're getting.
0:32:33 > 0:32:38Of course, a council official comes along, in their eyes, a killjoy.
0:32:38 > 0:32:43Of course, what they don't realise is, there's a block of flats within 20 metres away,
0:32:43 > 0:32:45and they get this regularly.
0:32:45 > 0:32:49They're trying to enjoy their evening, they're trying to get to sleep.
0:32:49 > 0:32:53There might be small children there, and they can't.
0:32:53 > 0:32:57So, as I say, there's a clash there between what different people want.
0:32:57 > 0:33:02After having a word, there were no further complaints about the busker that evening,
0:33:02 > 0:33:04and no further action was needed.
0:33:10 > 0:33:14In York, noise enforcement officer Craig Delorenzo and trainee Siobhan Metcalfe
0:33:14 > 0:33:18are dealing with a shop's noisy refrigeration unit
0:33:18 > 0:33:23that's disturbing one local resident's peace and quiet in her back garden.
0:33:26 > 0:33:28In order to serve a formal written notice
0:33:28 > 0:33:32that would mean the shop would be legally obliged to sort the problem out,
0:33:32 > 0:33:37Craig needs to hear what the noise levels usually are in this neck of the woods
0:33:37 > 0:33:42so he can decide if the refrigeration unit is causing a noise nuisance.
0:33:43 > 0:33:49Today we're going back out to the village where we had the complaint about the shop yesterday.
0:33:49 > 0:33:52We're just going to take a background measurement.
0:33:52 > 0:33:57Not quite as nice a day, today, but as long as the rain holds off,
0:33:57 > 0:33:59we should be able to get a good measurement.
0:33:59 > 0:34:02Far enough away from the complainant's home
0:34:02 > 0:34:05that they can't hear the noise of the refrigeration unit,
0:34:05 > 0:34:10Craig's confident that today's the day they'll get the measurement they need.
0:34:10 > 0:34:12I think there's no lawn mowers.
0:34:12 > 0:34:17There's a bit of a breeze, but I think we're going to get it this time.
0:34:18 > 0:34:23He's spot on. Without any interruptions, they get the recording they need.
0:34:23 > 0:34:28I've managed to get a five minute measurement now of the background noise levels.
0:34:28 > 0:34:32Some other noise sources today, but I think it was representative
0:34:32 > 0:34:35of what you'd normally hear here, so that should be all done
0:34:35 > 0:34:39and ready to go back to the office and compare the two readings.
0:34:39 > 0:34:43Compared to late night parties, this rattling refrigeration unit
0:34:43 > 0:34:47might not seem like the most serious problem in the world,
0:34:47 > 0:34:52but it's preventing at least one local resident from enjoying her garden, and it needs to be sorted.
0:34:54 > 0:34:59Back at the office, Craig calls the village shop's health and safety officer
0:34:59 > 0:35:01to update her on his findings.
0:35:01 > 0:35:05The results of that was that the problem is of marginal significance.
0:35:05 > 0:35:10So there is a bit of a problem with the chiller units there.
0:35:10 > 0:35:14Now, I went round to the shop, and saw what the setup was like,
0:35:14 > 0:35:18and they've got a bank of air conditioning units at the back,
0:35:18 > 0:35:21and then there's also the chiller unit.
0:35:21 > 0:35:26And the noise was coming from the chiller unit, and it had a bit of a rattle on it.
0:35:26 > 0:35:32So it may need an engineer to go out and have a look at it just to see what the problem is.
0:35:32 > 0:35:37If you got rid of the rattle, then I'm sure it wouldn't be any problem at all,
0:35:37 > 0:35:40it's just the rattling which is causing a problem.
0:35:40 > 0:35:44All right, no problem. Thanks a lot. Bye.
0:35:47 > 0:35:52A couple of days later, Craig gets a call to say that the problem has been fixed,
0:35:52 > 0:35:56so he heads out to check he's happy with what's been done.
0:35:56 > 0:36:02I spoke to the manager yesterday and he said that there was a problem with the casing of the unit.
0:36:02 > 0:36:08A couple of screws had come loose, so he just tightened them up and that seems to have resolved the problem.
0:36:13 > 0:36:16Craig drives to the village.
0:36:16 > 0:36:19Has the rattle been eradicated, or will he have to take further action?
0:36:27 > 0:36:31I'm just listening now. I can hear that there is some sort of unit on at the moment,
0:36:31 > 0:36:35but it's much quieter and there's no annoying rattle to it now.
0:36:37 > 0:36:39Craig's happy, and he jumps back in the car.
0:36:42 > 0:36:48Working with companies is much easier than working with individuals,
0:36:48 > 0:36:54and this is a perfect example of that, where we identified that there was a problem,
0:36:54 > 0:36:57and they resolved it as soon as they could.
0:37:02 > 0:37:06Back at base, Craig lets the local resident who called him in,
0:37:06 > 0:37:09know that the shop have fixed the problem.
0:37:09 > 0:37:13What they've done is they've got an engineer out this time to look at it.
0:37:13 > 0:37:18I've asked the manager to do weekly checks on it just to see if there are any problems.
0:37:18 > 0:37:23It turns out the rattle was coming from that loose screw in the refrigeration unit,
0:37:23 > 0:37:26which, luckily, was a quick and easy fix.
0:37:26 > 0:37:32If it starts causing a problem again in future, then please let me know, and I'll see what I can do.
0:37:32 > 0:37:35I feel like I've resolved the problem.
0:37:35 > 0:37:40The manager's found a cheap solution to ensure that it doesn't cause a problem to the neighbours,
0:37:40 > 0:37:42and the neighbours are happy
0:37:42 > 0:37:44that I've been and identified what the problem was
0:37:44 > 0:37:46and solved it.
0:37:46 > 0:37:49Job done, I'm just about to close the case.
0:37:49 > 0:37:54Nicely done, Craig. As the man said - job done, case closed.
0:38:00 > 0:38:03In Westminster, noise officers Anuja and Dave
0:38:03 > 0:38:05are dealing with a noisy party in an office block
0:38:05 > 0:38:10that's keeping local residents awake into the early hours.
0:38:14 > 0:38:17This call has taken up so much time
0:38:17 > 0:38:20that Anuja and Dave could have used to help other people,
0:38:20 > 0:38:23and it's also used up valuable police time, too.
0:38:24 > 0:38:27With police help, the music was turned off.
0:38:27 > 0:38:29But now it's back on, blaring into the night
0:38:29 > 0:38:32and keeping people awake. Enough is enough.
0:38:32 > 0:38:37We want to seize the amplifier because they just will not listen.
0:38:37 > 0:38:42Anuja and Dave have decided to confiscate the equipment that's making the noise inside
0:38:42 > 0:38:44with police backup.
0:38:44 > 0:38:47As they believe this party is taking place
0:38:47 > 0:38:50on commercial premises, they don't need a magistrate's warrant to do it.
0:38:50 > 0:38:53Can you leave the lights on, please?
0:38:53 > 0:38:56There are around 200 party goers inside.
0:38:56 > 0:39:00CHANTING AND CLAPPING
0:39:00 > 0:39:03After a tense five minutes...
0:39:03 > 0:39:05Oh, my God!
0:39:05 > 0:39:08..they seize the DJ's equipment and the party's over.
0:39:13 > 0:39:17That's a brilliant result, so it is. Let me tell you.
0:39:17 > 0:39:20Well, it killed the party.
0:39:20 > 0:39:22It certainly did!
0:39:22 > 0:39:27The outcome is, we've seized the DJ's equipment,
0:39:27 > 0:39:30and I've left our details to pass on to the DJ
0:39:30 > 0:39:32because he'll want his equipment back,
0:39:32 > 0:39:35but we can hold it for 28 days.
0:39:35 > 0:39:39We'll have to make investigations as to who's responsible for these premises.
0:39:39 > 0:39:43We'll try and get away as quickly as possible.
0:39:43 > 0:39:47With the equipment confiscated, the team head back to the office.
0:39:47 > 0:39:50We've spent the best part of two hours on this,
0:39:50 > 0:39:58and how many police officers' time? Six officers' time, it's ridiculous. I've never met such difficult people.
0:39:58 > 0:40:02I mean, they're not youngsters, are they? They're all adults.
0:40:02 > 0:40:05They're, like, in their 20s, maybe even 30s.
0:40:05 > 0:40:08Ooh, God. Is that them coming? Come on, let's get in the car.
0:40:10 > 0:40:16They jump into the car, and Anuja calls the original complainant to let her know what's happened.
0:40:16 > 0:40:19Have you managed to get any rest? Oh, right.
0:40:19 > 0:40:24Well, we've gone in with the police again, and we've taken some of their equipment,
0:40:24 > 0:40:27the DJ's equipment, because they just would not leave it off.
0:40:27 > 0:40:32Dave's a founder member of the Westminster noise team and has 18 years' worth of experience,
0:40:32 > 0:40:38but it was still a tense moment confiscating the equipment.
0:40:38 > 0:40:41Right at the end, just after Dave took the equipment,
0:40:41 > 0:40:45they were all sort of swarming in on us by the decks.
0:40:45 > 0:40:48- I did feel slightly threatened. - I'm sure you did.
0:40:48 > 0:40:51- But the...- The police were really good.- They were excellent
0:40:51 > 0:40:55That level of noise is a rave you'd expect in the middle of nowhere, in a field, you know.
0:40:55 > 0:40:57Yeah, absolutely right
0:40:57 > 0:41:00Not in Westminster, in the middle of Soho.
0:41:00 > 0:41:04Well, to tell you this, they won't do it again.
0:41:04 > 0:41:08God, I hope not. I mean, we don't get raves like that any more in Westminster really, do you?
0:41:08 > 0:41:14In the old days, we used to get much louder parties than we generally get nowadays.
0:41:14 > 0:41:18So that was an exceptionally loud party by Westminster standards.
0:41:18 > 0:41:20By any standards.
0:41:20 > 0:41:22Yeah, by any standards.
0:41:23 > 0:41:27- We could hear it a quarter of a mile away.- Oh, easily.
0:41:28 > 0:41:31It's not been an easy night for Anuja and Dave.
0:41:31 > 0:41:33Such a waste of time.
0:41:33 > 0:41:37Because there would have been so many other jobs that we could have gone to.
0:41:37 > 0:41:41Other people who need assistance, you know. It was totally unnecessary.
0:41:45 > 0:41:46Hello!
0:41:48 > 0:41:53Back in the calm of the office, Anuja starts the paperwork.
0:41:53 > 0:41:57We tag it and bag it and keep a record of it and put it downstairs
0:41:57 > 0:41:59in the evidence room.
0:42:02 > 0:42:04This is the evidence room.
0:42:04 > 0:42:09Tomorrow I'm going to ring the number and see what he says,
0:42:09 > 0:42:12or we'll wait for them to contact us.
0:42:12 > 0:42:13Come on, then.
0:42:16 > 0:42:17Following the call out,
0:42:17 > 0:42:22the organisers of the party have been invited in to the noise squad's office
0:42:22 > 0:42:27to be given a warning. The DJ has still not collected his equipment.
0:42:30 > 0:42:33It's been another busy shift for the noise squad.
0:42:33 > 0:42:38They've dealt with faulty refrigeration units, and a whole host of noisy parties.
0:42:38 > 0:42:40We would like the music off.
0:42:40 > 0:42:44Off. Now. And we won't leave till the music is off.
0:42:44 > 0:42:49There's no let up in the battle against anti-social nuisance noise.
0:42:49 > 0:42:53And plenty more cases still to be dealt with, by the noise squad.
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