0:00:03 > 0:00:07'All over the UK, millions of people just like you and me
0:00:07 > 0:00:11'are being driven up the wall by anti-social nuisance noise.'
0:00:11 > 0:00:13It's just constant, and I don't think they get a grip
0:00:13 > 0:00:15of how annoying it is.
0:00:15 > 0:00:20You just lie there waiting for the next noise, the next time.
0:00:20 > 0:00:21That's what really gets you.
0:00:21 > 0:00:24'Persistent parties,
0:00:24 > 0:00:26'aggravating alarms,
0:00:26 > 0:00:29'and banging builders.
0:00:29 > 0:00:33'They're keeping us awake, disturbing our peace and quiet,
0:00:33 > 0:00:34'and driving us to despair.'
0:00:34 > 0:00:38It really is stressful and irritating.
0:00:38 > 0:00:41It's just frustrating never knowing when you're going to get a wink of sleep.
0:00:41 > 0:00:43'But the fight back is on.'
0:00:43 > 0:00:46You need to speak to us, we're getting complaints about the noise.
0:00:46 > 0:00:49'Across the country, dedicated enforcement teams
0:00:49 > 0:00:52'are getting to grips with nuisance noise
0:00:52 > 0:00:53'24/7.'
0:00:53 > 0:00:58I need to speak to them now because it is so unbearable.
0:00:58 > 0:01:01So it we get any further complaints, you will end up with a £100 fine.
0:01:01 > 0:01:07'Enough is enough. It's time to put an end to nuisance noise.'
0:01:07 > 0:01:11Every lyric is audible, all the tracks are identifiable.
0:01:11 > 0:01:14'It's time to meet the no nonsense Noise Squad.'
0:01:27 > 0:01:30'Raising the roof today on Noise Squad,
0:01:30 > 0:01:34'noisy builders are driving one local resident up the wall.'
0:01:34 > 0:01:38It's too much. It gets too much. Every weekend, you can't relax.
0:01:38 > 0:01:42'Officers take a cautious approach when called to a rowdy party.'
0:01:42 > 0:01:45People are trying to drop something out of the window on top of us
0:01:45 > 0:01:50'And the team are called back to deal with a repeat noisemaker.'
0:01:50 > 0:01:54Just after 11:20 and we've been able to hear every single word of every track,
0:01:54 > 0:01:56in somebody's bedroom.
0:01:58 > 0:02:04'Westminster in the heart of central London is home to a quarter of a million people.
0:02:05 > 0:02:09'Like many big cities across the UK, constant building work is taking place,
0:02:09 > 0:02:12'and, like it or not, that causes noise.
0:02:18 > 0:02:22'Chris Sibanda has worked for the council's noise squad for four years,
0:02:22 > 0:02:26'and is well used to dealing with noisy builders.'
0:02:26 > 0:02:31You have worked outside the permitted working hours many times.
0:02:31 > 0:02:36'People who suffer from nuisance noise are often at the end of their tether
0:02:36 > 0:02:41'when they call Chris and his colleagues, and he knows that when dealing with their complaints
0:02:41 > 0:02:43'they have to stay cool, calm and collected.'
0:02:43 > 0:02:48Let me have a word with them and give them some advice.
0:02:48 > 0:02:52If they continue to disturb you, you need to call us back.
0:02:54 > 0:02:58'It's Saturday and Chris is on his way to a block of flats
0:02:58 > 0:03:03'to investigate a complaint about loud building work taking place after 1 PM.
0:03:03 > 0:03:05'And that's against the law.'
0:03:05 > 0:03:07I think I know this building site.
0:03:07 > 0:03:13If it is the same building site, I served a notice on the contractor
0:03:13 > 0:03:18and if they are carrying out any noisy work,
0:03:18 > 0:03:23then I may consider to instigate legal proceedings.
0:03:23 > 0:03:27'Legally, builders can only carry out noisy work with heavy machinery
0:03:27 > 0:03:31'between 8 AM and 6 PM Monday to Friday,
0:03:31 > 0:03:34'and between 8 AM and 1 PM on a Saturday.
0:03:34 > 0:03:38'Anything outside these hours or on a bank holiday is illegal.
0:03:38 > 0:03:42'As Chris has already served a noise abatement notice on these builders,
0:03:42 > 0:03:46'if they're making a racket and he can't get them to quieten down,
0:03:46 > 0:03:48'they could be facing a trip to court and a fine.'
0:03:48 > 0:03:50I need some evidence.
0:03:50 > 0:03:54Whether I can hear any noisy works which are being carried out.
0:03:57 > 0:04:01'In order to take any action, Chris has to witness nuisance noise first-hand,
0:04:01 > 0:04:04'and when he arrives at the block of flats,
0:04:04 > 0:04:07'the first job is to go and see the complainant.'
0:04:09 > 0:04:11I can hear some noise, some drilling.
0:04:12 > 0:04:15'He's not in, so Chris calls his mobile.'
0:04:15 > 0:04:20Yes, I'm outside your premises. I'm ringing your door bell.
0:04:20 > 0:04:22'Apparently, the noise has got too much for him,
0:04:22 > 0:04:25'and he's headed out in search of some peace and quiet.'
0:04:25 > 0:04:29OK, I'll wait for you. The complainant is coming back.
0:04:29 > 0:04:35He had left the house, because he is saying it's too noisy.
0:04:35 > 0:04:37So he is coming back.
0:04:37 > 0:04:40'After a few minutes, the complainant, Colin, arrives,
0:04:40 > 0:04:43'and he and Chris head up to his flat.'
0:04:43 > 0:04:45Yes, yes, I can hear it.
0:04:45 > 0:04:47- But with a window open.- Oh, no.
0:04:47 > 0:04:48These guys are just...
0:04:52 > 0:04:54If you go straight through to the end.
0:04:54 > 0:04:55The window's still open.
0:05:03 > 0:05:07It's straight across, you can see people working by the window.
0:05:07 > 0:05:09If they'd close the window, it wouldn't be as bad.
0:05:09 > 0:05:13But they're not supposed to be working past 1.
0:05:13 > 0:05:16Every weekend, and they've got a circular saw,
0:05:16 > 0:05:18with the window open, and it's a courtyard.
0:05:18 > 0:05:23'There's no noise at the moment, but Chris can see where the builders are working,
0:05:23 > 0:05:24'and Colin is at his wits end.'
0:05:24 > 0:05:27When they were taking the ceilings down,
0:05:27 > 0:05:31they were just pulling at the ceiling, and it was crashing onto the floor.
0:05:31 > 0:05:34- Do you remember they were smashing windows in there?- Yes.
0:05:34 > 0:05:38Instead of taking down a glass partition delicately,
0:05:38 > 0:05:41or with any respect, they just hit it with a hammer. The noise!
0:05:41 > 0:05:46- It was unbearable.- If they were to just close their windows, it wouldn't be so bad,
0:05:46 > 0:05:49but to do it in a courtyard like this is just...
0:05:49 > 0:05:51And you can't rest, and it's just noise after noise,
0:05:51 > 0:05:56and it's been every single weekend for the last six to eight weeks. It's just too much.
0:05:58 > 0:05:59'But Chris is a patient man.
0:06:01 > 0:06:05'He doesn't have to wait long to witness the noise that Colin's telling him about.'
0:06:05 > 0:06:07Starting.
0:06:07 > 0:06:10GENERATOR RUMBLES
0:06:19 > 0:06:24Right. I need to go to the site and stop the noisy works.
0:06:25 > 0:06:29Then I'll give you feedback on what action I'm going to take.
0:06:29 > 0:06:33Because I served a notice on them,
0:06:33 > 0:06:36I think I served a notice about six weeks ago,
0:06:36 > 0:06:38and I'll keep you posted.
0:06:38 > 0:06:42But I'm going to stop the noise now.
0:06:42 > 0:06:43That's fantastic.
0:06:43 > 0:06:46As I say, it's been going on for weeks and weeks and weeks,
0:06:46 > 0:06:49and they've just been ripping the guts out of that building.
0:06:49 > 0:06:53It's bad enough they're allowed to start at eight o'clock in the morning
0:06:53 > 0:06:57with a circular saw, but to continue that all day long is just...
0:06:57 > 0:07:02And then to come back on a Sunday when they've been told repeatedly not to do any work.
0:07:02 > 0:07:05If they come back tomorrow, give me a ring.
0:07:05 > 0:07:08I'll leave you with my number. I'm starting at seven in the morning.
0:07:08 > 0:07:10I'll leave you with my direct number.
0:07:10 > 0:07:12Phone me straight away.
0:07:12 > 0:07:14Fantastic. At least I can stay at home this afternoon.
0:07:14 > 0:07:17I was going out for the afternoon because it's too much.
0:07:17 > 0:07:20It gets too much. Every weekend, you can't relax.
0:07:20 > 0:07:22So I'll go and stop it.
0:07:22 > 0:07:26I'll ask them to leave the site this time around,
0:07:26 > 0:07:28because this is too much.
0:07:28 > 0:07:31- And then if it happens tomorrow... - Thank you very much.
0:07:31 > 0:07:32- Give me a ring.- OK, I will.
0:07:32 > 0:07:34Finally, finally the end.
0:07:34 > 0:07:36Thank you.
0:07:36 > 0:07:39'As it's a Saturday and well after one,
0:07:39 > 0:07:44'Chris is legally empowered to get this noisy building work stopped immediately.
0:07:44 > 0:07:48'Colin is pleased that Chris has been able to witness the noise.'
0:07:48 > 0:07:52Every time there's noise, I phone up and I go through the same process.
0:07:52 > 0:07:55I give my contact details, I tell them exactly what's happening,
0:07:55 > 0:07:57they can even hear it on the phone in the background.
0:07:57 > 0:08:00But the issue is that they can't do anything
0:08:00 > 0:08:01unless they actually catch them,
0:08:01 > 0:08:04and this is the first time we've ever been able to get somebody
0:08:04 > 0:08:08to come in here and experience it from our point of view.
0:08:08 > 0:08:12So hopefully, now that they've been caught, and it's been captured,
0:08:12 > 0:08:17and there's no ignoring the fact that they've now been caught actually making all the noise.
0:08:17 > 0:08:21So we're just keeping our fingers crossed this is the end of it.
0:08:22 > 0:08:27'Having witnessed the nuisance noise first-hand, Chris can now take action
0:08:27 > 0:08:30'and we'll be with him shortly as goes to confront the builders.'
0:08:30 > 0:08:35No, no! Don't do it. No, no! Don't do it.
0:08:35 > 0:08:36That's noisy?
0:08:36 > 0:08:39It's noisy inside somebody's flat. No, don't do that!
0:08:47 > 0:08:51'All across the UK, the biggest source of nuisance noise
0:08:51 > 0:08:53'comes from noisy neighbours.'
0:08:53 > 0:08:58I sometimes have neighbours out arguing, and they're slamming doors and all that.
0:08:58 > 0:09:01It wakes you up, really, when it's really loud.
0:09:01 > 0:09:05A few years ago, people had respect for people's sleep time, and that.
0:09:05 > 0:09:07Now it seems to be right through the night,
0:09:07 > 0:09:09into the early hours of the morning.
0:09:09 > 0:09:13'And by far the biggest problem people have with their neighbours,
0:09:13 > 0:09:18'are noisy parties that go on into the early hours, keeping them awake.'
0:09:18 > 0:09:21Just persistently had parties, had people back,
0:09:21 > 0:09:27four, five in the morning, and my family just couldn't deal with it, so they ended up moving.
0:09:27 > 0:09:32'Like other cities across the UK, Belfast has its fair share of problems
0:09:32 > 0:09:33'with noisy parties.
0:09:33 > 0:09:36'But the council's noise squad are always on hand
0:09:36 > 0:09:39'to crack down on those that refuse to keep it down.'
0:09:39 > 0:09:43You need to turn it down or you'll end up getting fined later on.
0:09:43 > 0:09:46- You're going to have to knock the tunes on the head, all right? - It's not that bad.
0:09:46 > 0:09:50It's annoying three different apartments.
0:09:50 > 0:09:54You need to turn the music down. If we have to come back tonight, it's a £100 fine.
0:09:54 > 0:09:57'Tonight, noise enforcement officers Jim and Steve are on duty.
0:09:57 > 0:10:02With ten years' experience between them dealing with nuisance noise,
0:10:02 > 0:10:05'they're no strangers to handling rowdy revellers.'
0:10:05 > 0:10:08It's some music, some voices.
0:10:08 > 0:10:09Aye, but it's not that bad.
0:10:09 > 0:10:11'It's after midnight,
0:10:11 > 0:10:14'and the lads are on their way to deal with a complaint
0:10:14 > 0:10:19'about a party that a neighbour says is keeping them awake.'
0:10:21 > 0:10:24I think we're going to have to call in with her.
0:10:24 > 0:10:26Right, if you get out here, I'll park the car.
0:10:29 > 0:10:31Hi, it's Jim, here, with the night time noise service.
0:10:31 > 0:10:34You phoned us earlier. Are you still being bothered?
0:10:34 > 0:10:35- Yeah, do you want to come up? - Please.
0:10:35 > 0:10:40The complainant confirms that the noise is still bothering them,
0:10:40 > 0:10:42and buzzes the lads into the flats.
0:10:42 > 0:10:46They're bothered by loud music from a flat in the adjoining property.
0:10:48 > 0:10:54From what she's saying, it runs across the top of her flat,
0:10:54 > 0:10:56so she's saying it's coming through the ceiling
0:10:56 > 0:10:58rather than through the wall.
0:11:00 > 0:11:05'The first job is to assess the level of noise in the complainant's flat.'
0:11:05 > 0:11:08It goes up and down, And sometimes it's louder.
0:11:08 > 0:11:11No, that's totally unreasonable for the time of night.
0:11:11 > 0:11:14- Very, very loud.- And, like, this has been since half ten this morning.
0:11:14 > 0:11:22There's three flats up, but then there's a fourth one, and it goes up and over.
0:11:22 > 0:11:26Well, what we're going to do is, we're going to try and serve a warning notice on them.
0:11:26 > 0:11:29It's a legal notice, it gives them ten minutes to abate the noise.
0:11:29 > 0:11:32If they don't turn it off, then the onus is on you
0:11:32 > 0:11:36to phone us back, and we'd take a measurement from the bedroom.
0:11:36 > 0:11:39If it stays at that level, it will be a £100 fine.
0:11:39 > 0:11:42So we'll go now. Give it about 15 minutes.
0:11:42 > 0:11:46- If it's still going in 15 minutes' time, phone us back. - Will you be, like, outside?
0:11:46 > 0:11:49No, we've got other calls, but phone us in 15 minutes,
0:11:49 > 0:11:52we'll make our way back to take a measurement if... All right?
0:11:52 > 0:11:55- That's fine.- No problem.
0:11:55 > 0:12:00'Different councils deal with nuisance noise in slightly different ways.
0:12:00 > 0:12:03'Here in Belfast, if officers think there's a problem,
0:12:03 > 0:12:05'they can issue a warning notice.
0:12:05 > 0:12:10'If this is ignored, the noise maker faces a fine of £100.
0:12:10 > 0:12:12'If that fails to sort the problem,
0:12:12 > 0:12:15'they could be taken to court and be given a bigger fine.
0:12:15 > 0:12:19'Jim and Steve have decided that the level of noise
0:12:19 > 0:12:23'coming from the party is too loud for this time of night.
0:12:23 > 0:12:26'They're going to serve the party holder with a warning notice.'
0:12:26 > 0:12:29We'll buzz and see if we can get the door open.
0:12:29 > 0:12:32Buzz and see if we can get the door open
0:12:32 > 0:12:34It's the tenth, isn't it?
0:12:40 > 0:12:42It's not that stuck.
0:12:42 > 0:12:46- What time is it? - It is quarter past midnight.
0:12:47 > 0:12:51'It's a long way up to deliver the warning.'
0:12:51 > 0:12:53Need to stop for a breather when we get up to the top.
0:12:59 > 0:13:02- Hiya, there. We work with the City Council, night time noise service.- OK.
0:13:02 > 0:13:05We've had a complaint from one of your neighbours.
0:13:05 > 0:13:06OK, sorry.
0:13:06 > 0:13:09Now, I don't know if you're aware, but you need to turn it right down.
0:13:09 > 0:13:14- We've been in their bedroom. You see the way that's carrying? - Is it going through the roof?
0:13:14 > 0:13:18Youse are literally just on top of her bedroom, you know?
0:13:18 > 0:13:23- So that's a legal notice, it remains in effect from now until 7 AM. - OK, we'll definitely...
0:13:23 > 0:13:26So if we get any further complaints, you will end up with a £100 fine.
0:13:26 > 0:13:31When I was in their bedroom, if it stays at that level.
0:13:31 > 0:13:35- Appreciate you're having a good time.- No, man. We'll turn it down.
0:13:35 > 0:13:38- Need to tone it down a bit. - No problem.- Cheers, thank you.
0:13:38 > 0:13:39Night.
0:13:39 > 0:13:43'The party holder had no idea the music was causing a problem,
0:13:43 > 0:13:48'but he's apologised straight away and promised to turn the music down.'
0:13:48 > 0:13:51I'm not as fit as I thought I was.
0:13:51 > 0:13:56How many flights was that? I mean, that's a considerable number of flights.
0:14:00 > 0:14:03'It's a quick and simple result for Steve and Jim.'
0:14:03 > 0:14:05It doesn't get much better than that, does it?
0:14:05 > 0:14:08when they come to the door and they're co-operative.
0:14:08 > 0:14:13'Following the lads' visit, there were no further complaints about this party,
0:14:13 > 0:14:15'and no further action was needed.'
0:14:20 > 0:14:23'They might have silenced these revellers without too much fuss,
0:14:23 > 0:14:27'but we'll be with Jim and Steve as they head to investigate
0:14:27 > 0:14:30'a complaint about another loud party.
0:14:30 > 0:14:34'Finding it, though, is easier said than done.'
0:14:34 > 0:14:37It's either that one over there, or it's next door.
0:14:47 > 0:14:51'In Westminster, noise enforcement officer Chris Sibanda
0:14:51 > 0:14:54'is dealing with a complaint about noisy building work.
0:14:58 > 0:15:01'It's after one on a Saturday,
0:15:01 > 0:15:05'and noisy work with heavy machinery is illegal.
0:15:05 > 0:15:07'Chris is going to speak to the builders,
0:15:07 > 0:15:11'but getting into the site isn't going to be that easy.
0:15:24 > 0:15:27'Chris, though, isn't a man to give up easily.'
0:15:31 > 0:15:34I need to go back to that other door.
0:15:36 > 0:15:37It's locked.
0:15:40 > 0:15:43'All the ways into the site are locked.'
0:15:43 > 0:15:44They don't want to respond.
0:15:44 > 0:15:48'Chris even tries to get in through a shop.'
0:15:48 > 0:15:51No, that's OK. That's OK.
0:15:51 > 0:15:53'No luck.'
0:15:53 > 0:15:55No, that's OK, thank you.
0:15:56 > 0:16:01There should be a porter here, but he's not on his desk.
0:16:01 > 0:16:04'As the builders have already been served with a noise abatement notice,
0:16:04 > 0:16:07'Chris has their number back at the office.
0:16:07 > 0:16:13'As he heads off, he does one last drive by, and notices a security guard.'
0:16:13 > 0:16:16Ah, there's someone there.
0:16:20 > 0:16:22The porter is back.
0:16:26 > 0:16:29'The guard lets Chris in.'
0:16:29 > 0:16:34Hello, sir. Good afternoon. I work for Westminster Council noise team.
0:16:34 > 0:16:39I need to speak to the builders on the fourth floor.
0:16:39 > 0:16:44I need to speak to them now because it is so unbearable,
0:16:44 > 0:16:47the residents cannot enjoy their premises.
0:16:47 > 0:16:50So, if you can take me there, because they are not opening the door,
0:16:50 > 0:16:52yes, and then I can stop them.
0:16:54 > 0:16:57'In Westminster, noisy building work with heavy machinery,
0:16:57 > 0:17:02'including DIY, is only allowed between 8 and 6 on a weekday,
0:17:02 > 0:17:04'and between 8 and 1 on a Saturday.
0:17:05 > 0:17:11'Anything outside these hours, or on a Sunday or bank holiday, is illegal.
0:17:11 > 0:17:15'If officers witness any noise, they can hand out a notice
0:17:15 > 0:17:17'telling the noisemaker to quieten down.
0:17:17 > 0:17:21'If the notice is ignored, the penalty could be a day in court
0:17:21 > 0:17:24'and a fine up to £5,000.
0:17:27 > 0:17:30'We're not allowed to take our camera inside the building site,
0:17:30 > 0:17:33'but Chris has gone up to speak to the builders,
0:17:33 > 0:17:35'and he's wearing a microphone.'
0:17:35 > 0:17:37It's serious now, OK.
0:17:37 > 0:17:38Let me explain.
0:17:38 > 0:17:41It's the court which is going to determine.
0:17:41 > 0:17:44The company's going to be taken to court. Not just pay the fine.
0:17:44 > 0:17:47Because you are disturbing people,
0:17:47 > 0:17:52they can take also their own action, if you are not careful with it.
0:17:54 > 0:17:57'These builders have already been served with a notice,
0:17:57 > 0:18:01'but one of them says that his boss is willing to pay the fine.'
0:18:01 > 0:18:06No, no, no, no, no. It's not the issue of paying the money,
0:18:06 > 0:18:09it's the issue that they are breaking the law, now.
0:18:09 > 0:18:11'The builder decides to start an angle grinder,
0:18:11 > 0:18:15'to see if that's the noise the neighbours have been complaining about.'
0:18:17 > 0:18:21It's noisy. No, no! Don't do it. No, no! Don't do it.
0:18:21 > 0:18:26It's noisy inside somebody's flat. No, don't do that! Please.
0:18:26 > 0:18:29Don't do that.
0:18:29 > 0:18:32Can everything stop now? Everything stop.
0:18:34 > 0:18:36'Chris has got the noise stopped,
0:18:36 > 0:18:40'and back in the car he's happy with the result.'
0:18:40 > 0:18:44I'm going to include everything in my witness statement
0:18:44 > 0:18:46what has been going on.
0:18:46 > 0:18:49How many times we have been called out,
0:18:49 > 0:18:57and the problem that the contractor was locking himself inside the building
0:18:57 > 0:19:00so that we don't have any contact with them.
0:19:00 > 0:19:02Since they don't want to follow the law,
0:19:02 > 0:19:06they might come back, because they're trying to finish
0:19:06 > 0:19:10whatever they are doing without, you know,
0:19:10 > 0:19:13extending the duration of works.
0:19:13 > 0:19:17So let's hope they're not going to turn up tomorrow
0:19:17 > 0:19:21because, as you have heard from the complainant,
0:19:21 > 0:19:24he has suffered a lot for the past six weeks.
0:19:26 > 0:19:28'Chris might have got a result here,
0:19:28 > 0:19:32'but that's not the end of his weekend's work.
0:19:32 > 0:19:36'Tomorrow, he'll be called back by the same complainant,
0:19:36 > 0:19:40'who claims he's been woken by a different set of noisy workmen.'
0:19:40 > 0:19:42You can't make any noise on a weekend.
0:19:42 > 0:19:46It's a bank holiday weekend, I was having a lay in and now I'm awake.
0:19:46 > 0:19:51'In Belfast, Jim and Steve tackle a raucous birthday bash.'
0:19:55 > 0:19:57This clearly warrants a warning notice.
0:19:57 > 0:20:01It's way too loud for the time of night. It's half two in the morning.
0:20:01 > 0:20:03'And in York, one unlucky lady has called to complain
0:20:03 > 0:20:07'about an incredibly noisy party in a neighbouring hotel.'
0:20:07 > 0:20:11FAINT MUSIC
0:20:13 > 0:20:17Every lyric is audible, all the tracks are identifiable.
0:20:17 > 0:20:21LADY LAUGHS Sing along, couldn't you? It's like karaoke in your bedroom.
0:20:29 > 0:20:31'For most noise squads across the UK,
0:20:31 > 0:20:34'the largest number of complaints they receive
0:20:34 > 0:20:39'are about loud music keeping people awake late at night.'
0:20:39 > 0:20:41This music was turned on at full volume
0:20:41 > 0:20:44and no matter how many times I asked them to stop it,
0:20:44 > 0:20:48it was just happening over and over, and it was driving me insane, basically.
0:20:48 > 0:20:50It's all stress, it leads to stress.
0:20:56 > 0:20:59'Booming basses and banging tunes might be OK if you've got an invite,
0:20:59 > 0:21:01'but if you live next door,
0:21:01 > 0:21:05'and are trying to get some shut eye, you just want the volume turned down.'
0:21:05 > 0:21:08It feels like you're living with someone else, I suppose,
0:21:08 > 0:21:11or you don't have peace in your own home. So it's frustrating.
0:21:14 > 0:21:19'Ian Gray's worked for the City of York Council's noise team for five years.'
0:21:19 > 0:21:23What we'd like to do, if possible, is pop round just for a few minutes to have a quick listen,
0:21:23 > 0:21:26so we can see ourselves whether it's too loud.
0:21:26 > 0:21:30'Like his colleagues, he's well used to dealing with loud, late night music.'
0:21:30 > 0:21:33OK, so it's outside of the marquee.
0:21:33 > 0:21:36We'll come round for a very brief listen first,
0:21:36 > 0:21:39and then we'll be able to go and sort out the noise at the hotel round the corner.
0:21:43 > 0:21:45'It's just after 11.
0:21:45 > 0:21:50'A call has come in, and it's about a hotel that Ian's colleagues have dealt with in the past.'
0:21:50 > 0:21:52We had a complaint about loud music and a party in a marquee
0:21:52 > 0:21:55going on in the back garden of a hotel.
0:21:55 > 0:21:58The complainant's spoken to the people, but they just said,
0:21:58 > 0:22:01"Oh, well, it's a private party, we can't do much about it."
0:22:01 > 0:22:04Not the kind of response you'd really hope for.
0:22:04 > 0:22:06So it seems that we've written to them before.
0:22:06 > 0:22:08We're going to go round, have a listen.
0:22:08 > 0:22:12Potentially, if we think the music's a nuisance, we have written to them recently,
0:22:12 > 0:22:16then we could be looking at a noise abatement notice.
0:22:16 > 0:22:19So we'll see what we find.
0:22:21 > 0:22:24'The noise team here in York visited this hotel less than two weeks ago
0:22:24 > 0:22:27'when another local resident called to complain
0:22:27 > 0:22:29'that loud music was keeping them awake.'
0:22:35 > 0:22:38Sounds like the Doobie Brothers.
0:22:38 > 0:22:42I don't know what they're thinking of, to have this sort of music in this sort of area.
0:22:42 > 0:22:47You can see it's a residential area. There's a school boarding house opposite.
0:22:47 > 0:22:50And to have the doors open and everything else, it's quite bizarre.
0:22:50 > 0:22:53I mean, look, you've got a brick wall here,
0:22:53 > 0:22:57and another big brick layer, and it's still coming through.
0:23:01 > 0:23:05'Ian's colleague, Fiona, went round to see the man in charge,
0:23:05 > 0:23:08'with Nigel from the council's licensing department to explain
0:23:08 > 0:23:12'the rules about late night loud music.
0:23:12 > 0:23:15'They were assured that the hotel would do all it could
0:23:15 > 0:23:19'to limit any disturbance to local residents from late night functions.'
0:23:19 > 0:23:23We will do our bit, and we'll make sure that we respect the neighbours in the area, too.
0:23:25 > 0:23:28'Sadly, it sounds as though the previous warnings haven't been heeded,
0:23:28 > 0:23:33'and when he arrives on site, Ian goes to meet the lady who called to complain.'
0:23:33 > 0:23:36Oh, hi, it's Ian Gray from the noise patrol.
0:23:36 > 0:23:39If you do it like you'd have it today, with it propped open.
0:23:39 > 0:23:42In the summer, I have the little prop because it's too humid.
0:23:42 > 0:23:44'It's a warm summer's evening.
0:23:44 > 0:23:47'He's going to monitor the sound with the window open
0:23:47 > 0:23:51'because it would be reasonable to have them open on a night like this.
0:23:51 > 0:23:52Have a quick listen for a few minutes.
0:23:54 > 0:23:57'It doesn't take long before an old party favourite can be heard.
0:23:57 > 0:24:01MUSIC: "Brown Eyed Girl" by Van Morrison.
0:24:08 > 0:24:11'Now, three of the criteria noise officers use
0:24:11 > 0:24:15'to determine whether or not a noise is a nuisance are...
0:24:15 > 0:24:17'Can the bass be heard?
0:24:20 > 0:24:23'Can any high frequency noise be heard?
0:24:26 > 0:24:28'And can you tell what the lyrics are?
0:24:36 > 0:24:39'Right, pop pickers, I'm sure most of you got the tune,
0:24:39 > 0:24:43'but for those that didn't, it's Brown Eyed Girl by Van Morrison,
0:24:43 > 0:24:47'and when it's being belted out at this level, it's more than a bit of a problem.'
0:24:47 > 0:24:50Every lyric is audible, all the tracks are identifiable
0:24:50 > 0:24:54LADY LAUGHS Sing along, couldn't you? It's like karaoke in your own bedroom.
0:24:54 > 0:24:59So, we're getting on after half eleven, it's not really acceptable, is it?
0:24:59 > 0:25:04We could actually hear the Best Man's speech before because it was so loud.
0:25:04 > 0:25:08The perils of living near a hotel.
0:25:08 > 0:25:11MUSIC PLAYS
0:25:11 > 0:25:12Here we go again.
0:25:15 > 0:25:18'The lady who complained is understandably fed up.'
0:25:18 > 0:25:20It's just the matter of sleeping, really.
0:25:20 > 0:25:23It affects you next day, affects your lifestyle,
0:25:23 > 0:25:26because you can't get to sleep at 11:30, 12 o'clock at night,
0:25:26 > 0:25:28and if you're up for work the next day, it is a bind,
0:25:28 > 0:25:32because you can't get your normal seven or eight hours' sleep.
0:25:32 > 0:25:35It's not a problem we've had for years and years, it's just recently,
0:25:35 > 0:25:37since the hotel's been taken over.
0:25:37 > 0:25:41They're not getting permission from other residents round the area.
0:25:41 > 0:25:42We've lived here for five years,
0:25:42 > 0:25:46so it's not been like this all the time I've lived here, cos I'd probably have moved by now.
0:25:46 > 0:25:49Obviously, it doesn't entitle them to cause a nuisance.
0:25:49 > 0:25:53'As the noise team have been called out to the hotel before,
0:25:53 > 0:25:56'Ian could serve them with a noise abatement notice.
0:25:56 > 0:26:00'This will give the owners of the hotel a legal obligation to quieten down.
0:26:00 > 0:26:03'If they don't, and the team are called out again,
0:26:03 > 0:26:05'they could be taken to court and fined.
0:26:05 > 0:26:08'They could also have extra conditions put on their licence
0:26:08 > 0:26:11'by the Council's licensing department.
0:26:13 > 0:26:17'Ian's on his way to have a word, and he's going to be taking action.'
0:26:17 > 0:26:20Obviously I've been listening to music inside somebody's bedroom.
0:26:20 > 0:26:22It's getting on towards midnight,
0:26:22 > 0:26:25and you can hear every single word of all the music that's playing,
0:26:25 > 0:26:29you can identify all the tracks, and, clearly, at those kind of levels,
0:26:29 > 0:26:32it'd be very difficult for somebody to sleep.
0:26:32 > 0:26:36So in my opinion, it's sufficient to be what we would call a statutory nuisance.
0:26:36 > 0:26:41As they've been warned before, they will be getting served with a noise abatement notice.
0:26:41 > 0:26:46So, rather than be completely like the fun police, we shan't get them to finish immediately.
0:26:46 > 0:26:48The complainant's happy if we say to them,
0:26:48 > 0:26:52"OK, you can play another two or three tracks just to wind right down,
0:26:52 > 0:26:53"then that has to be it."
0:26:53 > 0:26:57Because at those levels, it's difficult for some people to sleep.
0:26:57 > 0:27:01So we shall pay them a visit and see what kind of response we get.
0:27:01 > 0:27:04'Ian heads to the hotel, and speaks to the person in charge.'
0:27:04 > 0:27:08What we've heard tonight was certainly enough to be a statutory nuisance.
0:27:08 > 0:27:12We got the complaint early on, and from about just after 11:20,
0:27:12 > 0:27:17we've been able to hear every single word of every track in somebody's bedroom.
0:27:17 > 0:27:20'Apparently, this is a private wedding celebration.
0:27:20 > 0:27:25'Ian's told that the music doesn't sound as loud inside as it does out on the street,
0:27:25 > 0:27:28'and the party is coming to an end.
0:27:28 > 0:27:31'That's not going to stop him serving a notice, though.'
0:27:31 > 0:27:35As we've warned you before, and we've heard a statutory nuisance tonight,
0:27:35 > 0:27:38we've really got no option but to serve a noise abatement notice on you,
0:27:38 > 0:27:40and obviously the company itself.
0:27:40 > 0:27:45That basically prohibits you from causing any more statutory nuisance by playing loud music.
0:27:45 > 0:27:49'The person in charge is calm and reasonable, and with the party over,
0:27:49 > 0:27:50'Ian's happy with the result.'
0:27:50 > 0:27:54Yeah, it seems that the party was about to wind down at midnight, anyway.
0:27:54 > 0:28:00So we didn't have to change what happened on the night.
0:28:00 > 0:28:05They've assured us that such things won't happen again.
0:28:05 > 0:28:08We've told them that we're going to be serving a notice,
0:28:08 > 0:28:11which we'll do at the start of next week.
0:28:11 > 0:28:16So that'll obviously pretty much guarantee that it won't happen again.
0:28:18 > 0:28:21Yeah, seemed to go OK.
0:28:21 > 0:28:25'With the abatement notice served, hopefully the neighbours of this hotel
0:28:25 > 0:28:28'can book themselves in for a bit of peace and quiet from now on.'
0:28:38 > 0:28:41'In Belfast, noise enforcement officers Jim and Steve
0:28:41 > 0:28:45'have silenced one noisy party, in a block of flats,
0:28:45 > 0:28:47'that was keeping a neighbour awake.
0:28:47 > 0:28:50'Now they're on their way to investigate another complaint about loud music.'
0:28:52 > 0:28:59One of the occupants is complaining about loud music, loud party noise.
0:28:59 > 0:29:02- Does she want us to call in with her, Steve?- No.
0:29:02 > 0:29:07No, so we're just going to park up in the centre of the little square here, and see what we can hear.
0:29:07 > 0:29:13'As the person being disturbed doesn't want the noise team to visit,
0:29:13 > 0:29:17'Jim and Steve will have to find the exact source of the noise for themselves.'
0:29:17 > 0:29:20Can you see any numbers?
0:29:20 > 0:29:23We'll get the car facing the right way and just hop out.
0:29:29 > 0:29:33She's complaining about a property behind her, where the noise is coming from.
0:29:33 > 0:29:37So it's either that one over there, or it's next door.
0:29:37 > 0:29:42Not a lot of noise coming from this one here, so we'll take a drive round, then?
0:29:42 > 0:29:45'It's a big estate, and the source of the noise isn't obvious.'
0:29:45 > 0:29:51Might have been that one. All the windows are open, and he's clearing up bottles.
0:29:51 > 0:29:53We'll go round and take a wee listen.
0:29:53 > 0:29:56See if we can hear anything.
0:29:59 > 0:30:03Looks like there's a party going on in one of the flats here behind us. But...
0:30:06 > 0:30:10I wonder if this is the back of her property.
0:30:10 > 0:30:13She said "behind us," so if this is the back of her property,
0:30:13 > 0:30:15then that's the party she's talking about.
0:30:15 > 0:30:20'The lads think they may have found the party that's been complained about,
0:30:20 > 0:30:22'but Jim doesn't think there's much of a problem.'
0:30:22 > 0:30:24Not really loud enough, though, Stevo.
0:30:24 > 0:30:27No, just a few voices in the distance.
0:30:27 > 0:30:29From the flat up on the corner, there.
0:30:29 > 0:30:33And that's on the assumption that that's the back of her property.
0:30:33 > 0:30:34Which it may not be.
0:30:34 > 0:30:37Well, I think it is. Just from the narrow width.
0:30:37 > 0:30:39Here.
0:30:39 > 0:30:42So she'll be in one of those. This end corner.
0:30:42 > 0:30:46She said the noise was out the back of her, so...
0:30:46 > 0:30:48Right.
0:30:48 > 0:30:50I can assume that's it.
0:30:52 > 0:30:56'The lads don't think the noise levels here warrant any action.
0:30:56 > 0:30:57'It's time to head off.'
0:30:57 > 0:31:00You're looking for unreasonable noise, you know?
0:31:00 > 0:31:05If the property's poorly insulated and you hear people talking,
0:31:05 > 0:31:07there's nothing we can do about that.
0:31:07 > 0:31:09You can't tell people not to talk.
0:31:09 > 0:31:13'If you're being disturbed by anti-social nuisance noise,
0:31:13 > 0:31:17'you don't have to reach for the ear plugs and hope it'll go away.
0:31:17 > 0:31:20'If you don't want to speak to your neighbours directly,
0:31:20 > 0:31:21'don't call the police.
0:31:21 > 0:31:24'Your local council are on hand to deal with the problem.
0:31:24 > 0:31:26'So pick up the phone and give them a call.
0:31:26 > 0:31:32'Jim and Steve's next call is to another problem about an alleged noisy party.
0:31:32 > 0:31:36'This time, it isn't loud music that's the problem, though,
0:31:36 > 0:31:38'it's shouting that's keeping people awake.'
0:31:38 > 0:31:43Obvious loud party sounds coming from the flat there up on the first floor of that property.
0:31:44 > 0:31:47No music, just a lot of raised voices.
0:31:47 > 0:31:51Clearly warrants a warning notice. It's way too loud for the time of the night.
0:31:51 > 0:31:53It's 2:30 in the morning, 2:40.
0:31:53 > 0:31:55We're at the bottom of the street, we can hear them.
0:31:55 > 0:31:58They probably don't realise how loud they're being.
0:31:58 > 0:32:02'Here in Belfast, if noise officers think that someone is making too much of a racket,
0:32:02 > 0:32:08'they can serve them with a warning notice that gives them a legal obligation to pipe down.
0:32:08 > 0:32:11'If they don't, they can be hit with a £100 fine.
0:32:15 > 0:32:21'The party sounds pretty raucous, and Jim and Steve are cautious about approaching.'
0:32:21 > 0:32:26One of the kids is trying to drop something out of a window on top of us.
0:32:28 > 0:32:30Aye. That buzzer doesn't seem to be working.
0:32:33 > 0:32:37'It's an anxious time for Jim and Steve as they're not sure
0:32:37 > 0:32:41'who or what they'll be faced with when they confront the party goers.'
0:32:41 > 0:32:43- Want me to get the torch? - Get the torch, would you?
0:32:44 > 0:32:47'Jim runs to get the torch so that they can shine it at the window
0:32:47 > 0:32:51'and try and get the attention of the people in the flat.'
0:32:51 > 0:32:55VOICES SHOUTING
0:32:55 > 0:32:57'Suddenly, the doors open.'
0:32:57 > 0:32:59How you doing, there?
0:32:59 > 0:33:01We're from the City Council night time noise team.
0:33:01 > 0:33:05We're here because of the noise coming from, as you can imagine,
0:33:05 > 0:33:10- coming from up there. It's pretty loud at this time of night, and we received a complaint.- Yeah?
0:33:10 > 0:33:14So what we're needing you to do is close those windows and keep the voices and all down.
0:33:14 > 0:33:17Because I'm going to serve a notice on you now,
0:33:17 > 0:33:21but if we have to come back, the notice lasts until seven o'clock tomorrow morning.
0:33:21 > 0:33:23If we have to come back, you're looking at a £100 fine.
0:33:23 > 0:33:26Have you got any windows to the back of your property?
0:33:26 > 0:33:29Anybody who's out on any fire escapes or anything, get them inside.
0:33:29 > 0:33:32- Try to stop the noise getting out that way.- Right.
0:33:32 > 0:33:34Thanks very much. There's your notice.
0:33:34 > 0:33:39It lasts till seven o'clock tomorrow morning, and if we get a complaint from somebody else,
0:33:39 > 0:33:40you know, another resident...
0:33:40 > 0:33:43- Someone complained, yeah? - Somebody complained, yes.
0:33:43 > 0:33:47So, first thing, get all the windows closed and get all the voices down.
0:33:47 > 0:33:50There's somebody shouting out the window up there, you know?
0:33:50 > 0:33:53We could be getting a call from more people complaining.
0:33:53 > 0:33:56Guy, I'm sorry. It's my 20th birthday, you see. That's...
0:33:56 > 0:34:00- Listen, nip upstairs now and close those windows. - Windows closed, music off.
0:34:00 > 0:34:02- I'm sorry about the problem. - Good night, then.
0:34:02 > 0:34:05LOUD VOICES
0:34:09 > 0:34:12'Things are still a little rowdy as the lads walk away,
0:34:12 > 0:34:17'but here in Belfast, noise makers have ten minutes to quieten things down
0:34:17 > 0:34:20'before officers can come back and hand out a £100 fine.
0:34:22 > 0:34:25'A quick chat, and a threat of a fine did the trick.
0:34:25 > 0:34:27'There were no further complaints about this party,
0:34:27 > 0:34:29'and no further action was necessary.'
0:34:35 > 0:34:39'In Westminster, Chris Sibanda is working the weekend shift.
0:34:39 > 0:34:43'Having silenced one set of builders who were carrying out noisy work
0:34:43 > 0:34:45'outside of the permitted hours,
0:34:45 > 0:34:47'he's been called back by the same complainant
0:34:47 > 0:34:51'who claims a different set of builders are carrying out noisy work on a Sunday.
0:34:51 > 0:34:54'And that's against the law.'
0:34:55 > 0:34:58They're on a break now and they're not doing any noisy work,
0:34:58 > 0:35:02so I need to witness the noisy work.
0:35:05 > 0:35:08They started causing some noise around nine this morning,
0:35:08 > 0:35:12so I need to witness that and deal with it.
0:35:12 > 0:35:14I've also observed a van
0:35:14 > 0:35:20which belongs to a contractor who I dealt with yesterday.
0:35:20 > 0:35:22I stopped them.
0:35:22 > 0:35:26They were working outside the working hours.
0:35:26 > 0:35:29There is a notice which was served on them,
0:35:29 > 0:35:35and I explained everything to them, that on Sundays we don't allow any noisy work.
0:35:35 > 0:35:39So the complainant is going to ring me again
0:35:39 > 0:35:43once they start to cause any noisy work.
0:35:43 > 0:35:49So I might be dealing with two contractors on the same street.
0:35:50 > 0:35:55'Chris decides to get out of the car to see if he can hear any noisy work taking place.'
0:35:57 > 0:36:01I can't hear any noise, but I can see some workmen inside.
0:36:05 > 0:36:08'If Chris hears them making any noise, he can serve a notice.
0:36:08 > 0:36:11'Which means they have to quieten down
0:36:11 > 0:36:15'or face the prospect of being taken to court and fined up to £5,000.
0:36:15 > 0:36:20'As he waits to hear if any noisy work is being carried out,
0:36:20 > 0:36:22'the complainant, Colin, calls.'
0:36:23 > 0:36:26OK. Are they doing it?
0:36:28 > 0:36:31OK. Right, we'll move in.
0:36:31 > 0:36:35'Colin has called Chris in after speaking to the builders earlier today
0:36:35 > 0:36:38'when he heard them making a noise.'
0:36:38 > 0:36:41I had a word with them, and asked them what they were doing.
0:36:41 > 0:36:44They said, "We've been booked to work today."
0:36:44 > 0:36:48And I said, "Well, that's fine, but you can't make any noise on a weekend.
0:36:48 > 0:36:52"It's a bank holiday weekend, I was having a lay in and now I'm awake.
0:36:52 > 0:36:53"So, thanks very much(!)"
0:36:53 > 0:36:57'Back outside, Chris confronts the builders.'
0:37:01 > 0:37:04Hallo, there. Hallo, guv'nor. Hallo.
0:37:04 > 0:37:07'The builders say that they're removing electrical panels,
0:37:07 > 0:37:10'but that's not good enough for Chris.'
0:37:10 > 0:37:14I need to find out whether you requested for permission
0:37:14 > 0:37:20to work on Sunday, because we don't allow any noisy works on Sunday.
0:37:20 > 0:37:23'Chris has also spotted one of the workmen wearing a mask.'
0:37:23 > 0:37:27- I see your colleague is wearing some...- A mask.
0:37:27 > 0:37:32- A mask, yeah. What are you removing? - Asbestos.- Are you removing asbestos?
0:37:32 > 0:37:33- Yeah.- OK.
0:37:33 > 0:37:40'As they're removing asbestos, Chris isn't going to stop the builders from working.'
0:37:41 > 0:37:45They're in the middle of the job. They can't leave it as it is.
0:37:45 > 0:37:49I am going to allow the works to be completed,
0:37:49 > 0:37:56for them to remove all the asbestos and make this building safe.
0:37:58 > 0:38:02And I'll speak to the complainant about what is going on.
0:38:02 > 0:38:05'Chris heads inside to give Colin an update.'
0:38:06 > 0:38:09- Colin, it's Chris again.- Hiya.- Hiya.
0:38:09 > 0:38:13- How you doing?- OK. Right. - What's the situation for today?
0:38:13 > 0:38:16- Do you want to come in? - Do you mind?
0:38:16 > 0:38:17- Of course.- OK. Thank you.
0:38:19 > 0:38:23- Right.- So, what's the...? - They are removing asbestos.
0:38:23 > 0:38:27Yes, we saw the van outside, and it's all electricity plumbed in,
0:38:27 > 0:38:30so we know they're allowed to be here.
0:38:30 > 0:38:34My concern was, again, it's a Sunday, bank holiday weekend,
0:38:34 > 0:38:38eight o'clock this morning they start working.
0:38:38 > 0:38:42I mean, they're using the courtyard as a workplace.
0:38:42 > 0:38:45So I popped down and spoke to them and said, "What are you doing today?"
0:38:45 > 0:38:47And they said, "Oh well, we're building these units
0:38:47 > 0:38:50"and then we're going to be taking asbestos out all day."
0:38:50 > 0:38:53And I said, "But you can't make noise at the weekend."
0:38:53 > 0:38:55And he said, "Oh, but nobody told us that."
0:38:55 > 0:38:58They are going to finish between one and two..
0:38:58 > 0:39:01Because they're just in the middle of the job
0:39:01 > 0:39:05They've started to remove the panels of asbestos.
0:39:05 > 0:39:08I cannot stop it because of health and safety.
0:39:08 > 0:39:14They've said almost all the noisy work is done now.
0:39:14 > 0:39:19And then they will be off site probably between one and two.
0:39:21 > 0:39:24'The workmen Colin called to complain about today
0:39:24 > 0:39:27'are working at the entrance to his block of flats.
0:39:27 > 0:39:31'Yesterday, he complained about different builders working next door.
0:39:31 > 0:39:33'They'd already been served with a notice,
0:39:33 > 0:39:35'so they were breaking the law.
0:39:35 > 0:39:41'Chris quietened them down, and told them they wouldn't be able to work today, as it's a Sunday.
0:39:41 > 0:39:45'He's keen to find out if his message got through.'
0:39:45 > 0:39:50Can I have a look from your bedroom whether they are on the fourth floor?
0:39:50 > 0:39:51The lights are on.
0:39:54 > 0:39:56And the windows are all closed.
0:39:58 > 0:40:01I didn't hear anything or see anything this morning.
0:40:02 > 0:40:04Right. You have got my number.
0:40:04 > 0:40:08If they start the other building,
0:40:08 > 0:40:10the other site,
0:40:10 > 0:40:15give me a call and then I'll come back.
0:40:15 > 0:40:20I'm working up to seven, so don't hesitate, just give me a call once they start.
0:40:20 > 0:40:22- Great. Thank you very much indeed. - Thank you.
0:40:24 > 0:40:28'As these builders had had a notice served on them,
0:40:28 > 0:40:31'and Chris witnessed more noisy work yesterday,
0:40:31 > 0:40:33'the council will be taking them to court
0:40:33 > 0:40:36'where they could be facing a fine of up to £5,000.
0:40:36 > 0:40:42'For now, though, his message seems to have got through, and all is quiet.'
0:40:42 > 0:40:47I made it very, very clear to them yesterday that on Sundays
0:40:47 > 0:40:49we don't allow any noisy works,
0:40:49 > 0:40:53and they promised me that it is not going to happen,
0:40:53 > 0:40:57they are not going to be on site on Sunday, but...
0:40:57 > 0:41:01Living, you know, close to offices
0:41:01 > 0:41:05and also close to busy roads,
0:41:05 > 0:41:11like where the complainant is living, is going be affected with the noise one way or the other.
0:41:11 > 0:41:17And if the offices are going to be refurbished, be renovated,
0:41:17 > 0:41:21he is also going to be affected with the noise.
0:41:21 > 0:41:27But we need to enforce the legislation
0:41:27 > 0:41:33so that the contractors are not working outside the permitted hours.
0:41:35 > 0:41:40'It's been a busy weekend for Chris, dealing with noisy builders,
0:41:40 > 0:41:42'some of whom were breaking the law.
0:41:42 > 0:41:45'But he'll soon be heading home for a well-earned rest
0:41:45 > 0:41:48'and hopefully a bit of peace and quiet.'
0:41:55 > 0:41:59'It's been a busy shift for the noise squad.'
0:41:59 > 0:42:02I'm not as fit as I thought I was.
0:42:02 > 0:42:04'They've dealt with noisy builders.'
0:42:04 > 0:42:06No, no! Don't do it. No, no! Don't do it.
0:42:06 > 0:42:08That's noisy?
0:42:08 > 0:42:11It's noisy inside somebody's flat. No, don't do that!
0:42:11 > 0:42:12'Rowdy revellers.'
0:42:12 > 0:42:14It clearly warrants a warning notice.
0:42:14 > 0:42:16It's way too loud. It's half two in the morning.
0:42:16 > 0:42:18'And a hotel that, despite a warning,
0:42:18 > 0:42:21'just wouldn't keep it down.'
0:42:21 > 0:42:25As we've warned you before, and we've heard a statutory nuisance tonight,
0:42:25 > 0:42:28we've really got no option but to serve a noise abatement notice
0:42:28 > 0:42:30on you, and obviously the company itself.
0:42:30 > 0:42:35That basically prohibits you from causing any more statutory nuisance by playing loud music.
0:42:37 > 0:42:41'There's no let up in the battle against anti-social nuisance noise, though,
0:42:41 > 0:42:44'and plenty more cases still to be dealt with by the Noise Squad.'
0:42:49 > 0:42:53Subtitles by Red Bee Media Ltd
0:42:53 > 0:42:57E-mail subtitling@bbc.co.uk