0:00:03 > 0:00:06All over the UK millions of people just like you and me
0:00:06 > 0:00:11are being driven up the wall by anti-social nuisance noise.
0:00:11 > 0:00:14At times, you almost feel like you are going mad.
0:00:14 > 0:00:15It's a living nightmare.
0:00:15 > 0:00:17I don't want to be there any more.
0:00:17 > 0:00:19Persistent parties.
0:00:19 > 0:00:22Aggravating alarms.
0:00:22 > 0:00:25And banging builders.
0:00:25 > 0:00:28They're keeping us awake, disturbing our peace and quiet
0:00:28 > 0:00:30and driving us to despair.
0:00:30 > 0:00:33You can avert your eyes from things
0:00:33 > 0:00:35but you can't shut your ears off.
0:00:35 > 0:00:40- 'But the fightback is on...' - You need to speak to us, we're getting complaints about the noise.
0:00:40 > 0:00:42Across the country,
0:00:42 > 0:00:47dedicated enforcement teams are getting to grips with nuisance noise 24/7.
0:00:47 > 0:00:51Noise itself can destroy people's lives.
0:00:51 > 0:00:56The torch is shining right on his face and he won't look out.
0:00:56 > 0:01:01Enough is enough - it's time to put an end to nuisance noise.
0:01:01 > 0:01:04There's a little bit of a conflict in their story,
0:01:04 > 0:01:06so, hopefully I can get to the bottom of it.
0:01:06 > 0:01:10Its time to meet the no-nonsense noise squad.
0:01:23 > 0:01:27There's a real racket on today's noise squad as the team clamp down
0:01:27 > 0:01:32on not one, not two, but three building sites causing a commotion.
0:01:32 > 0:01:36Tomorrow is a bank holiday. No noisy work.
0:01:36 > 0:01:39Officers are called to a party whose music is blaring out
0:01:39 > 0:01:41in the early hours.
0:01:41 > 0:01:42I need to be serious,
0:01:42 > 0:01:46if it's not complied with, you'll get a £100 fine tonight.
0:01:46 > 0:01:47- £100?- Yeah.
0:01:47 > 0:01:50And there's an investigation into whether these four-legged friends
0:01:50 > 0:01:54are barking and causing a nuisance to their neighbours.
0:01:54 > 0:01:57I'll speak with the person who's made the complaint
0:01:57 > 0:02:01and see if we can come to some understanding of why the complaint's been made.
0:02:11 > 0:02:14Westminster in central London is home to a quarter of a million people
0:02:14 > 0:02:18and the biggest and busiest noise squad in the UK.
0:02:18 > 0:02:23Last year, the council's noise team dealt with over 18,000 complaints
0:02:23 > 0:02:26and with building work constantly taking place
0:02:26 > 0:02:31throughout the borough, a good chunk of those were about noisy builders.
0:02:31 > 0:02:34I'll give you a warning. If I come back we may nick you.
0:02:34 > 0:02:37I'm searching for health and safety reasons
0:02:37 > 0:02:40to give you permission to do it, but I can't find one.
0:02:40 > 0:02:45Chris Sibanda has worked as a noise enforcement officer for ten years
0:02:45 > 0:02:49and has been with the Westminster team for the past four.
0:02:49 > 0:02:53Noise itself can destroy people's lives.
0:02:53 > 0:02:56He has a diploma in acoustics and noise,
0:02:56 > 0:03:00the perfect qualifications to be a noise officer.
0:03:00 > 0:03:04I understand you are being disturbed by some loud amplified music.
0:03:04 > 0:03:08I decided to hang around for another ten minutes.
0:03:08 > 0:03:13It's Saturday, and Chris is en route to deal with a complaint
0:03:13 > 0:03:17about builders carrying out noisy work with heavy machinery.
0:03:17 > 0:03:20It's after one o'clock and on a Saturday that's illegal.
0:03:20 > 0:03:23These builders have already had a notice served on them.
0:03:23 > 0:03:26If Chris witnesses them breaching this
0:03:26 > 0:03:30they could be taken to court and fined.
0:03:30 > 0:03:35A notice was served here sometime in March
0:03:35 > 0:03:39and we have also witnessed, I think,
0:03:39 > 0:03:42about two breaches on that side.
0:03:42 > 0:03:46As Chris walks towards the building site
0:03:46 > 0:03:49the noise they're making can clearly be heard.
0:03:52 > 0:03:55Noisy building work with heavy machines
0:03:55 > 0:03:59can only be carried out between 8am and 6pm Monday to Friday
0:03:59 > 0:04:01and between 8am and 1pm on a Saturday.
0:04:01 > 0:04:07Anything outside these hours or on a bank holiday is illegal.
0:04:10 > 0:04:16The noise stops but Chris has seen where it's coming from. He moves in.
0:04:16 > 0:04:21Hello, sir, I'm from the noise team, my name is Chris.
0:04:21 > 0:04:24Can I speak to the site foreman?
0:04:24 > 0:04:28Once the foreman arrives, Chris explains the problem.
0:04:28 > 0:04:32Right, I am from the noise team. My name is Chris.
0:04:32 > 0:04:37Noisy works, drilling, angle grinder, what's going on?
0:04:37 > 0:04:39There is a notice which was served.
0:04:39 > 0:04:41Yeah. We're stopping the work now.
0:04:41 > 0:04:44OK. What about the angle grinder in the corner?
0:04:44 > 0:04:49Your guys were using an angle grinder, yeah, inside the site.
0:04:49 > 0:04:54There were two guys using the angle grinder, cutting some bricks.
0:04:54 > 0:04:58The foreman may not have heard the angle grinder
0:04:58 > 0:05:01but Chris did and so did the local residents.
0:05:01 > 0:05:05The foreman says that they had to work because they had wet cement,
0:05:05 > 0:05:07but for Chris, that's no excuse.
0:05:08 > 0:05:12Yeah, but you have worked outside the permitted working hours
0:05:12 > 0:05:15many times, yeah, many times.
0:05:15 > 0:05:18What you should have been doing is to request
0:05:18 > 0:05:20that you work outside the permitted hours.
0:05:20 > 0:05:24If you could put your tools down, now.
0:05:24 > 0:05:27They can do other things, painting, cleaning, that's fine,
0:05:27 > 0:05:31but all the powertools, and also the, the...
0:05:31 > 0:05:32He's coming down.
0:05:32 > 0:05:35Yes. He should come down now.
0:05:35 > 0:05:38As the builders are in breach of a notice things won't stop here.
0:05:38 > 0:05:44I will be writing to your company about the noisy works today,
0:05:44 > 0:05:48and we will take it up from there.
0:05:48 > 0:05:50- No problem.- Thanks.
0:05:50 > 0:05:53The foreman has promised to stop any noisy work
0:05:53 > 0:05:55and things should now quieten down.
0:05:55 > 0:05:58The site foreman has indicated
0:05:58 > 0:06:02they are going to be off site at 2.30pm.
0:06:02 > 0:06:08So, I'll be writing to the company about the breach of the notice
0:06:08 > 0:06:12and then instigate legal proceedings.
0:06:12 > 0:06:15Different councils deal with nuisance noise
0:06:15 > 0:06:17in slightly different ways.
0:06:17 > 0:06:22Here in Westminster, if builders are carrying out noisy work outside the permitted hours,
0:06:22 > 0:06:26they can be served with a notice meaning they have to quieten down.
0:06:26 > 0:06:31If they don't, they can be taken to court and fined up to £5,000.
0:06:32 > 0:06:37To make sure there will be no more noisy works today
0:06:37 > 0:06:40Chris does a lap of the site.
0:06:40 > 0:06:42They've stopped now. They are just cleaning.
0:06:42 > 0:06:45They've stopped.
0:06:45 > 0:06:48They might have quietened down today, but since Chris' visit,
0:06:48 > 0:06:51the builders continued to make noise outside permitted hours
0:06:51 > 0:06:56and the noise squad are now preparing a case for prosecution.
0:06:57 > 0:07:01It's a hot day in London, and when the sun's out,
0:07:01 > 0:07:04it's not only the temperature that rises.
0:07:04 > 0:07:07The number of complaints that the noise squad get goes up, too.
0:07:09 > 0:07:14Warm weather plays a big part in the number of calls
0:07:14 > 0:07:17which we receive because during the warm weather
0:07:17 > 0:07:22people have got their windows open for ventilation.
0:07:22 > 0:07:28You wouldn't expect people to be playing loud music at this time of the day.
0:07:28 > 0:07:33Chris' next call is to deal with someone who's allegedly playing loud music
0:07:33 > 0:07:36that's disturbing at least one of their neighbours.
0:07:36 > 0:07:43I think I've been to this address, to the perpetrator, before.
0:07:43 > 0:07:50She was a little bit rude. She was not co-operating at all.
0:07:50 > 0:07:54If Chris witnesses loud music being played,
0:07:54 > 0:07:58he could serve the offender with a notice, which means she would have a legal obligation to quieten down,
0:07:59 > 0:08:02but that's not Chris' only concern.
0:08:02 > 0:08:05If it is the same source of noise,
0:08:05 > 0:08:09I'll need to take some precautions
0:08:10 > 0:08:14to avoid being drawn into an argument.
0:08:15 > 0:08:19First stop for Chris is to visit the complainant's home
0:08:19 > 0:08:21to check the level of noise.
0:08:21 > 0:08:22Hallo, Chris again.
0:08:22 > 0:08:26The person who called to complain is a little camera-shy
0:08:26 > 0:08:29but it seems Chris may have arrived too late.
0:08:29 > 0:08:31There's nothing to hear here.
0:08:31 > 0:08:33Looks like they've stopped.
0:08:33 > 0:08:37Chris, though, is a patient man.
0:08:37 > 0:08:40Let me wait for another five minutes.
0:08:41 > 0:08:43OK.
0:08:44 > 0:08:46His persistence pays off.
0:08:46 > 0:08:50THUMPING BASS
0:08:50 > 0:08:51It's going up now.
0:08:51 > 0:08:52He heads off.
0:08:52 > 0:08:57It's time for this nuisance noisemaker to face the music.
0:08:57 > 0:09:01It's Chris from Westminster Council.
0:09:01 > 0:09:04- Hi?- Hi, let me show you my ID.
0:09:04 > 0:09:07I spoke to you, yes, I spoke to you two weeks ago.
0:09:07 > 0:09:12But the music, the way you are playing your music is so loud.
0:09:12 > 0:09:17They have complained again. I have been inside their premises, I could hear the bass.
0:09:17 > 0:09:19The bass is the problem.
0:09:19 > 0:09:24The occupant of the flat claims she's not the only one making noise.
0:09:24 > 0:09:28This is a joke, you know what, seriously I'm going to have to start calling you now,
0:09:28 > 0:09:31because every night I hear people making noise.
0:09:31 > 0:09:33I'm turning it off now, I'm literally turning it off
0:09:33 > 0:09:36- and then I'm complaining every- BLEEP- day. Know it.
0:09:36 > 0:09:40- OK.- Know it.- Right. What I'm going to do...- It's disgusting, literally.
0:09:40 > 0:09:43If you are being disturbed...
0:09:43 > 0:09:47At the end of the day I'm a young person, a young person.
0:09:47 > 0:09:49Yes, I have my music on through the day,
0:09:49 > 0:09:53it'll be off probably by four o'clock. That's the joke.
0:09:53 > 0:09:57She's agreed to turn the music off but having witnessed a nuisance, Chris is serving a notice.
0:09:57 > 0:10:00I'm going to leave you with this.
0:10:00 > 0:10:03It's a notice, this is an abatement notice...
0:10:03 > 0:10:06It's all right. I'm going to the housing and everything.
0:10:06 > 0:10:08OK, thank you.
0:10:08 > 0:10:12Well, that went well. The good news though is that the music's off
0:10:12 > 0:10:14and the notice has been served.
0:10:14 > 0:10:19He might have quietened down this music and some noisy builders
0:10:19 > 0:10:23but Chris' busy Saturday shift is far from over.
0:10:23 > 0:10:27We'll be with him as he's called to deal with another complaint about loud music.
0:10:27 > 0:10:32Let me wait for another five minutes and see if it is going to go up.
0:10:40 > 0:10:42Like most big towns and cities across the UK,
0:10:42 > 0:10:45one of the noise squad's biggest complaints in Belfast
0:10:45 > 0:10:50is about loud music being played by rowdy revellers.
0:10:50 > 0:10:57Noisy parties account for over half of all the complaints about domestic noise here.
0:10:57 > 0:11:01We've had two other complaints. You're going to have to just knock it on the head.
0:11:01 > 0:11:06- Can you get me someone who lives here?- I do.- Turn the music down, then come back and talk to me.
0:11:07 > 0:11:12For people fed up of listening to a booming bass, help is at hand.
0:11:12 > 0:11:16Tonight, Tim is on shift with Joe and they've been called out
0:11:16 > 0:11:19to deal with a complaint about loud music in a block of flats.
0:11:21 > 0:11:25- Any ideas, Jim?- I think it's that one. Tim, this one here.
0:11:25 > 0:11:28These flats are known to the noise team
0:11:28 > 0:11:31and the lads know that they need to approach them with caution.
0:11:31 > 0:11:35There isn't that many high rise flats in Belfast
0:11:35 > 0:11:39but once you get on, in there, the block of flats,
0:11:39 > 0:11:43somehow it's quite difficult to get away - if it's somebody's front door
0:11:43 > 0:11:47and it all goes pearshaped, you can run away but in a big block of flats, it's difficult to get away.
0:11:47 > 0:11:50So we're going to go in and assess the noise levels.
0:11:50 > 0:11:53Because of problems we've had in these flats before,
0:11:53 > 0:11:57if we go to speak to anybody, we're taking the local police with us
0:11:57 > 0:11:58just as a support measure.
0:11:58 > 0:12:00So, we'll go in and assess it first,
0:12:00 > 0:12:04see if it's loud enough for us to go and speak to the noisemaker,
0:12:04 > 0:12:08and if it's loud enough then we'll take the police with us.
0:12:08 > 0:12:09Let's go.
0:12:09 > 0:12:13Tim and Joe head off to see if there is a nuisance noise problem.
0:12:16 > 0:12:18Somebody's enjoying the party.
0:12:18 > 0:12:23The lads return to the car. It's time to get police backup.
0:12:23 > 0:12:25Can I have call management North and West, please?
0:12:28 > 0:12:33It is very loud, so we're going to try and serve a notice, try to get it calmed down.
0:12:33 > 0:12:37A short while later, the police arrive and Tim goes to brief them.
0:12:37 > 0:12:41When it comes to noise, it's the noise squad's job to enforce the law.
0:12:41 > 0:12:45The police are here to make sure things don't turn violent.
0:12:47 > 0:12:52How long will you be here? I'm not happy with my driver just sitting out in the vehicle.
0:12:52 > 0:12:55- Well, if you want to wait for backup...?- That's fine.
0:12:55 > 0:13:00The police aren't keen to leave a driver sitting alone whilst they head inside,
0:13:00 > 0:13:03so more units are called in.
0:13:03 > 0:13:08Here in Belfast, if the team witness a problem they can serve a warning notice.
0:13:08 > 0:13:12This gives the noisemaker a legal obligation to pipe down.
0:13:12 > 0:13:16If they don't and the officers witness more noise that evening
0:13:16 > 0:13:18they can hand out a £100 fine.
0:13:20 > 0:13:25With everything now in place, Tim and Joe head inside with police backup.
0:13:25 > 0:13:29It's 2am as they arrive at the flat and the music can clearly be heard.
0:13:32 > 0:13:34KNOCKING
0:13:34 > 0:13:35Joe knocks on the door once...
0:13:35 > 0:13:37KNOCKING
0:13:37 > 0:13:39Twice...
0:13:40 > 0:13:42KNOCKING
0:13:42 > 0:13:44Three times...
0:13:44 > 0:13:49They're not going to hear us.
0:13:49 > 0:13:52We'll go down and get the concierge to buzz them.
0:13:52 > 0:13:54- Could you do that?- Yeah.
0:13:54 > 0:13:58With ten years experience on the job Tim's seen it all,
0:13:58 > 0:14:01he heads downstairs to see if the concierge can buzz
0:14:01 > 0:14:04the occupant of this flat to get their attention.
0:14:04 > 0:14:07Having had a word, Tim pops back up
0:14:07 > 0:14:11where Joe's knuckles sound like they might be getting a bit sore.
0:14:11 > 0:14:12KNOCKING
0:14:17 > 0:14:21The plan has worked - the lads can hear the intercom buzzing
0:14:21 > 0:14:24and the noisemaker approaches the door.
0:14:24 > 0:14:26It's a tense time for everyone,
0:14:26 > 0:14:30No-one knows who or what they'll be faced with when the door opens.
0:14:31 > 0:14:34How're you doing? I'm with Belfast City Council's noise service.
0:14:34 > 0:14:36Can I speak to somebody who lives here?
0:14:36 > 0:14:39- I'll go and get the fella now. - All right.
0:14:39 > 0:14:44- Do you live here?- Whoa whoa whoa, this man needs to speak to you a wee second.- Do you live here?
0:14:44 > 0:14:46Joe questions them about the noise
0:14:46 > 0:14:49and tells them the music is too loud.
0:14:49 > 0:14:53I'm getting complaints about the level of noise coming out of your property.
0:14:53 > 0:14:55The music is far too loud,
0:14:55 > 0:14:57you need to turn it off or turn it right down.
0:14:57 > 0:14:59You're disturbing all the flats around you.
0:14:59 > 0:15:02If you keep it up at that level and I come back,
0:15:02 > 0:15:04you will be fined a £100 on the spot.
0:15:04 > 0:15:06Turn your music right down, or off.
0:15:06 > 0:15:08That's a legal document to say... No, don't...
0:15:08 > 0:15:11That's a legal document to tell you I've been here
0:15:11 > 0:15:12and witnessed the music.
0:15:12 > 0:15:15I think it's fair to say that the occupant of the flat
0:15:15 > 0:15:19has had more than a shandy or two.
0:15:19 > 0:15:23As this music is far too loud, Joe's served this guy with a warning notice.
0:15:25 > 0:15:26The problem we have
0:15:26 > 0:15:32is with rational people the threat of a £100 spot fine works well.
0:15:32 > 0:15:37But if you're dealing with someone who's so intoxicated they can hardly stand,
0:15:37 > 0:15:40it doesn't really have the desired effect.
0:15:44 > 0:15:47There's more than a fair chance that this noisemaker
0:15:47 > 0:15:50won't remember the lads coming round.
0:15:50 > 0:15:52But there were no further complaints,
0:15:52 > 0:15:53and no further action was necessary.
0:15:55 > 0:15:58But that's not the end of Tim and Joe's shift.
0:15:58 > 0:16:02Later this evening they'll be flashing to get the attention
0:16:02 > 0:16:08- 'of one late night noise maker.' - The torch is shining right on his face and he won't look out.
0:16:08 > 0:16:10We'll find out if they can bring peace and quiet
0:16:10 > 0:16:12to another neighbourhood.
0:16:20 > 0:16:24In Westminster, noise enforcement officer Chris Sibanda
0:16:24 > 0:16:26is having a busy Saturday afternoon.
0:16:26 > 0:16:28He's already dealt with noisy builders
0:16:28 > 0:16:30and someone playing loud music
0:16:30 > 0:16:33and now he's dealing with another loud music complaint.
0:16:33 > 0:16:37Having arrived in the neighbourhood though,
0:16:37 > 0:16:39he's received a call from the complainant.
0:16:39 > 0:16:41What is the situation?
0:16:41 > 0:16:44So, they've turned it off now. They're having a break.
0:16:44 > 0:16:48Do you want to call us back if they start?
0:16:49 > 0:16:53The music's off for now but Chris is going to hang around to see if it stays that way.
0:16:53 > 0:16:59The complainant has said it had been going on throughout the day
0:16:59 > 0:17:03she thinks that they are on a short break
0:17:03 > 0:17:06and they're going to start again,
0:17:06 > 0:17:11so, I've just decided to wait for another ten minutes.
0:17:11 > 0:17:15It doesn't take long for another call to come in from the complainant.
0:17:15 > 0:17:16OK, fine.
0:17:17 > 0:17:18Right,
0:17:18 > 0:17:22we need to go and see this lady, I think she's at the corner.
0:17:23 > 0:17:27With the music reportedly back on Chris sets off to find the lady's flat
0:17:27 > 0:17:32but in this warren of streets, that's easier said than done.
0:17:32 > 0:17:35It's a huge estate, this one.
0:17:35 > 0:17:37And modern technology...
0:17:37 > 0:17:40AUTOMATED VOICE: "At the end of the road, turn left,
0:17:40 > 0:17:43"then at the end of the road, turn right."
0:17:43 > 0:17:45It's not this way.
0:17:45 > 0:17:46..Isn't really helping.
0:17:46 > 0:17:50"Turn left. Then, turn left.
0:17:50 > 0:17:53"Turn around when possible. Then turn left.
0:17:53 > 0:17:56"Turn right. Then turn left.
0:17:56 > 0:17:59"You have reached your destination".
0:18:02 > 0:18:04Chris is met by the complainant
0:18:04 > 0:18:07and it seems the music has been turned off again.
0:18:07 > 0:18:10It does change while you...
0:18:10 > 0:18:12OK. It goes up and down?
0:18:12 > 0:18:16In order to take action, he has to witness a nuisance taking place.
0:18:16 > 0:18:21In future, you need to call us as soon as the noise starts
0:18:21 > 0:18:24because we need to be inside your premesis,
0:18:24 > 0:18:32we need to assess it and find out how you are being affected with it.
0:18:32 > 0:18:35Then if it is what we call a nuisance in law,
0:18:35 > 0:18:40we then approach the people who are playing the music, speak to them, and serve a legal document
0:18:40 > 0:18:43which is an abatement notice.
0:18:45 > 0:18:49Whilst Chris is talking, the music starts.
0:18:50 > 0:18:57- 'But it's not that loud.' - Let me wait for another five minutes and see whether it is going to go up.
0:18:57 > 0:19:01Do you want me to come and have a listen over there?
0:19:01 > 0:19:04He goes to check the level in the bedroom.
0:19:07 > 0:19:12Whole day, can you believe, I sit here and listen to that.
0:19:12 > 0:19:14It has stopped.
0:19:14 > 0:19:16OK.
0:19:16 > 0:19:19The noise is not a legal statutory nuisance
0:19:19 > 0:19:21but it's clearly distressing this lady,
0:19:21 > 0:19:25so Chris decides to have a word with the person who's playing the music.
0:19:25 > 0:19:30Let me have a word with them and give them some advice.
0:19:30 > 0:19:35If they continue to disturb you, you need to call us back, yes?
0:19:35 > 0:19:36Yes, that's true.
0:19:36 > 0:19:40We run a 24-hour service, so don't suffer the noise.
0:19:43 > 0:19:44Chris knocks on the door,
0:19:44 > 0:19:47it doesn't take long for someone to come and have a word.
0:19:47 > 0:19:50- Hello, sir. - I'm about to have a shower...
0:19:50 > 0:19:55OK, sorry. Right - I am from Westminster Council noise department.
0:19:55 > 0:19:59- It's about the music. If you can drop down the bass. - As of when?
0:19:59 > 0:20:04Ah, the thing is it's been going on throughout the day.
0:20:04 > 0:20:09The noisemaker explains he's a student and claims not to have been in.
0:20:09 > 0:20:13Chris advises him to drop the bass on his music when he does play it,
0:20:13 > 0:20:15just to be on the safe side.
0:20:15 > 0:20:17Yes, drop the bass down.
0:20:17 > 0:20:19We are not saying don't play your music,
0:20:19 > 0:20:23but you need to control the volume and also to control the...
0:20:23 > 0:20:24OK. Thank you.
0:20:27 > 0:20:30Music levels in flats can often be a problem
0:20:30 > 0:20:32and it's the bass that travels furthest.
0:20:32 > 0:20:37He doesn't understand how the noise travels,
0:20:37 > 0:20:42so let's hope he's going to keep his promise,
0:20:42 > 0:20:46that he is not going to be playing any loud music
0:20:46 > 0:20:49disturbing the residents around.
0:20:49 > 0:20:52The job of the noise squad is to police noise levels
0:20:52 > 0:20:57and sometimes a quiet word does the trick and sorts the problem.
0:20:57 > 0:21:00To date, there have been no further complaints about this flat
0:21:00 > 0:21:03and no further action has been necessary.
0:21:07 > 0:21:11Chris' weekend's work isn't over yet.
0:21:11 > 0:21:14He's going to deal with more allegedly noisy builders
0:21:14 > 0:21:16and we'll find out shortly if a quiet word
0:21:16 > 0:21:20or more serious action is required to quieten things down.
0:21:20 > 0:21:22Hello! Hello!
0:21:22 > 0:21:24I can hear some drilling.
0:21:26 > 0:21:31In Belfast, these late-night revellers are in a good mood, but their neighbours aren't.
0:21:31 > 0:21:35We've had a complaint from one of your neighbours about the music.
0:21:35 > 0:21:37- A complaint about the music? - Yeah, yeah.
0:21:37 > 0:21:39And York noise officer Craig Delarenzo
0:21:39 > 0:21:44tries to get to the bottom of a case about allegedly barking dogs.
0:21:44 > 0:21:47What I'm going to do is I'm going to speak with the complainant
0:21:47 > 0:21:50and ask them if I can pass on their details to you.
0:21:57 > 0:22:00We might be a nation of dog lovers,
0:22:00 > 0:22:03but people who have to live next door to something like this...
0:22:03 > 0:22:07CONTINUOUS BARKING
0:22:07 > 0:22:12..understandably don't feel a whole lot of love towards our four-legged friends.
0:22:12 > 0:22:14It just goes on the whole day.
0:22:14 > 0:22:15It just barks, continually.
0:22:15 > 0:22:19Walking up and down the stairs, shutting the door, it just barks, barks, barks, it doesn't stop.
0:22:19 > 0:22:23Last year, barking dogs were the third biggest complaint
0:22:23 > 0:22:26that the City of York's noise squad had to deal with
0:22:26 > 0:22:29and when fed-up residents call in to complain
0:22:29 > 0:22:32they're often at the end of their tether.
0:22:32 > 0:22:35I just feel very cross and angry and upset at the moment.
0:22:35 > 0:22:39Noise enforcement officer Craig Delorenzo
0:22:39 > 0:22:41has worked for the council's noise team for six years
0:22:41 > 0:22:47and today he's on his way to deal with a complaint about barking dogs.
0:22:47 > 0:22:53We're going to see a person who is allegedly causing a noise nuisance by allowing his dogs to bark.
0:22:53 > 0:22:56He's called me up after receiving a letter.
0:22:56 > 0:22:58He wants to discuss the complaint
0:22:58 > 0:23:00and see if there's anything that he can do
0:23:00 > 0:23:02to resolve the problem.
0:23:02 > 0:23:06With his colleague Mike, Craig heads to the dog owner's house
0:23:06 > 0:23:08to hear his side of the story.
0:23:08 > 0:23:10Hello, Mr Teasdale? Craig from the council.
0:23:10 > 0:23:13And both dogs are keen to see who their visitor is.
0:23:13 > 0:23:18Hello. Oh, you've got two. Hello.
0:23:18 > 0:23:20Having been sent a letter from the noise squad
0:23:20 > 0:23:23about a particularly noisy day
0:23:23 > 0:23:25where his dogs were allegedly making a racket,
0:23:25 > 0:23:28this gentleman is keen to find out more.
0:23:28 > 0:23:30Now, what's the problem?
0:23:30 > 0:23:35Well, we've had this complaint about your dogs barking.
0:23:35 > 0:23:37I don't think that's justified.
0:23:37 > 0:23:41The incident you're talking about, on the 2nd, I was in hospital.
0:23:41 > 0:23:43- So I can't say they were noisy.. - Or not.
0:23:43 > 0:23:48The complaint about his four-legged friends has come as a big shock.
0:23:48 > 0:23:53I've lived here 33 years, I've had dogs for 20-odd years,
0:23:53 > 0:23:57and I've never had any problems with them before.
0:23:58 > 0:24:01- So I'm just wondering... - What's changed?
0:24:01 > 0:24:05- What's changed, yeah.- We've received a complaint about it.
0:24:05 > 0:24:08- You can't tell me who?- I can't say who, I'm afraid, no.
0:24:08 > 0:24:12Like I say, on your paper it says "Discuss with your neighbours".
0:24:12 > 0:24:17Unless you tell me who it is, I can't discuss it with my neighbours, can I?
0:24:17 > 0:24:19I know, it's a difficult situation.
0:24:19 > 0:24:21It's a catch 22.
0:24:21 > 0:24:24But, what I can do, is I can act as an intermediate.
0:24:24 > 0:24:27This dog owner is frustrated that the person who's complained
0:24:27 > 0:24:31hasn't approached him directly.
0:24:31 > 0:24:34Craig explains what's considered to be a nuisance and what's OK.
0:24:34 > 0:24:36I've dealt with dog barking complaints
0:24:36 > 0:24:42where the dog is left on its own in a house all day and they're bored,
0:24:42 > 0:24:44so they start barking.
0:24:44 > 0:24:48That's the sort of thing that is a statutory noise nuisance, a nuisance in law.
0:24:48 > 0:24:50A dog barking at the postman,
0:24:50 > 0:24:54barking at environmental protection officers as they come to the door
0:24:54 > 0:24:57is not a statutory nuisance, it's just what dogs do.
0:24:57 > 0:25:01When it comes to howling hounds, owners are responsible
0:25:01 > 0:25:04for making sure that their dog doesn't cause a noise nuisance.
0:25:04 > 0:25:07Craig heads outside to where the dogs are sometimes kept.
0:25:07 > 0:25:09So, the dogs...
0:25:09 > 0:25:11This is the area they go in.
0:25:11 > 0:25:14So, the dogs just stay in this area here,
0:25:14 > 0:25:19and they more or less live inside the extension there, do they?
0:25:19 > 0:25:22- Well, no, full run.- They've got full run of your house?- Yes.- Sit!
0:25:22 > 0:25:24DOG WHINES
0:25:24 > 0:25:27Speak! Speak!
0:25:27 > 0:25:30DOG WHINES Speak! Speak! Hey!
0:25:31 > 0:25:34Normally, I can get him to speak and then shut up. Sit! Shhh,
0:25:34 > 0:25:36quiet.
0:25:36 > 0:25:39Right, very well trained.
0:25:39 > 0:25:42That's why I can't see the problem.
0:25:42 > 0:25:45These dogs seem friendly and well behaved.
0:25:45 > 0:25:49What I'm going to do is I'm going to speak with the complainant
0:25:49 > 0:25:53and ask them if I can pass on their details to you, so that you can...
0:25:53 > 0:25:57- I would much rather intermediate with you, do it together. - Would you? That's fine.
0:25:57 > 0:26:01I'd prefer that as well because then I've got some control over it.
0:26:01 > 0:26:05This chap's keen to resolve the situation with Craig's help.
0:26:05 > 0:26:08To him, his dogs are more than just pets.
0:26:08 > 0:26:13These were my late wife's dogs and I've had them about eight years, nine years.
0:26:14 > 0:26:18She passed away four years ago and left me with these two brutes.
0:26:18 > 0:26:22If I thought they'd be a problem I'd have shouted at them and told them to be quiet.
0:26:22 > 0:26:26You're responsible for your animals, that's why we've got a wall round.
0:26:26 > 0:26:28It's all fenced off.
0:26:28 > 0:26:31I'm not getting rid of them.
0:26:31 > 0:26:36Craig's satisfied that today there's no problem with the dogs.
0:26:36 > 0:26:38Thanks for speaking to us today,
0:26:38 > 0:26:42and I'll speak with the person who's made the complaint and see
0:26:42 > 0:26:45if we can come to some understanding of why the complaint has been made.
0:26:47 > 0:26:50A week later, Craig heads out to visit the complainant.
0:26:50 > 0:26:54I want to find out if the problems have stopped
0:26:54 > 0:26:56or if they're carrying on.
0:26:56 > 0:26:59There's a little bit of a conflict in their story,
0:26:59 > 0:27:01so hopefully I can get to the bottom of it.
0:27:03 > 0:27:08The complainant doesn't want to be filmed but having had a chat with them, Craig's got an update.
0:27:08 > 0:27:11We went to the complainant's property.
0:27:11 > 0:27:16He said that since we sent the letter there's been no further problems,
0:27:16 > 0:27:18but before he contacted us
0:27:18 > 0:27:22it was a regular problem with the dogs barking continuously, all day.
0:27:22 > 0:27:26So, hopefully, that's going to be the end of the matter.
0:27:26 > 0:27:28Now it's back to see the owner of the dogs
0:27:28 > 0:27:31to let him know what's going on.
0:27:31 > 0:27:36He said since my letter he's not had any problems with them at all.
0:27:36 > 0:27:42So, so, really, as far as I'm concerned, that's great and problem solved.
0:27:42 > 0:27:47Well, I disagree with him, because I don't like them barking.
0:27:47 > 0:27:49But I will keep my eye on it.
0:27:49 > 0:27:51We'll leave it at that for today.
0:27:51 > 0:27:53If there are any problems then I'll get back to you
0:27:53 > 0:27:56but I'm sure that that's the end of the matter, really.
0:27:56 > 0:28:00The dog owner has worked with Craig to try and resolve any issues
0:28:00 > 0:28:03and Craig is happy to let sleeping dogs lie.
0:28:03 > 0:28:05Job done, case closed.
0:28:10 > 0:28:13In Belfast, Tim and Joe are working the night shift.
0:28:13 > 0:28:16They've already quietened down one noisy neighbour
0:28:16 > 0:28:18and now they've been called to deal with another.
0:28:18 > 0:28:21But they have to use a torch to try and get the attention
0:28:21 > 0:28:23of the people in this noisy property.
0:28:25 > 0:28:29We pressed the door buzzer a few times and got no answer,
0:28:29 > 0:28:32so I'm trying to shine a torch in the window
0:28:32 > 0:28:34where the noise seems to be coming from.
0:28:34 > 0:28:36The side of his head is right at the window.
0:28:36 > 0:28:40The torch is shining right on his face and he won't look out.
0:28:44 > 0:28:45Yep, he's seen me.
0:28:45 > 0:28:48It's the council's noise service,
0:28:48 > 0:28:51can you send me down someone who lives there, please?
0:28:52 > 0:28:56The occupant of this flat is playing hard to get.
0:28:56 > 0:28:59Ah there, they're not coming down. He's closing the curtains.
0:28:59 > 0:29:03Refusing to come to the door isn't going to save them, though.
0:29:03 > 0:29:06Joe posts a warning notice through the letterbox.
0:29:06 > 0:29:09If they have to come back tonight
0:29:09 > 0:29:12they could be handing out a £100 fine.
0:29:14 > 0:29:17In Belfast, the council's noise squad
0:29:17 > 0:29:20received just under 7,000 complaints last year,
0:29:20 > 0:29:24the majority of which were to deal with complaints about loud music
0:29:24 > 0:29:27keeping people awake into the early hours.
0:29:27 > 0:29:31- Can you get me somebody who lives there?- I do.- Turn the music down, then come back and talk to me.
0:29:35 > 0:29:37The following night, Jim and Steve,
0:29:37 > 0:29:40who between them have ten years experience on the job,
0:29:40 > 0:29:44are heading out to deal with an ear-piercing party.
0:29:44 > 0:29:46Once the lads leave the car,
0:29:46 > 0:29:49it's loud and clear where this noise is coming from.
0:29:53 > 0:29:57Steve prepares a warning notice and they go to confront the party holder at the door.
0:29:57 > 0:30:01We're here just about the level of noise coming from your property.
0:30:01 > 0:30:05As you can tell, it's nearly quarter to four in the morning.
0:30:05 > 0:30:09Your neighbours are not getting any sleep.
0:30:09 > 0:30:12But if we have to come back, if you continue playing your music
0:30:12 > 0:30:15and we have to come back, you could get a £100 fine tonight.
0:30:15 > 0:30:18No problem at all, man, I'm sorry about that.
0:30:18 > 0:30:21Thanks. Good night.
0:30:21 > 0:30:24This guy is polite and apologetic and promises to keep it down.
0:30:24 > 0:30:28It's a quick and easy result for Jim and Steve.
0:30:30 > 0:30:35If you have a problem with persistent parties or any other type of nuisance noise
0:30:35 > 0:30:37try and speak calmly to your neighbours first.
0:30:37 > 0:30:41If that doesn't work, your local council can help,
0:30:41 > 0:30:46so don't suffer in silence, pick up the phone and get in touch.
0:30:46 > 0:30:49Dealing with noisy parties is a nightly occurrence for the lads,
0:30:49 > 0:30:52and the next evening they're called to a house
0:30:52 > 0:30:55who seem to be hosting their own fiesta.
0:30:56 > 0:30:58Excuse me!
0:30:59 > 0:31:02Excuse me, I work for Belfast City Council.
0:31:02 > 0:31:05I need to speak to someone who lives here.
0:31:05 > 0:31:09The doors and windows are open and the whole street can hear the party.
0:31:09 > 0:31:10- Do you live here, yes?- Yes.
0:31:10 > 0:31:13Look, we work for Belfast City Council.
0:31:13 > 0:31:14- Oh, right. - Night time noise.
0:31:14 > 0:31:18We've had a complaint from one of your neighbours about the music.
0:31:18 > 0:31:20Complaint about the music?
0:31:20 > 0:31:22- Yeah. - But it's very good music.
0:31:22 > 0:31:25- It's good music but it's too loud when the windows are open. - What?
0:31:25 > 0:31:31If my neighbours were liking good music I will applaud.
0:31:31 > 0:31:33How is applause in English? Applause?
0:31:33 > 0:31:35Applause, yes.
0:31:35 > 0:31:39This chap is in a good mood but hands up who'd want to listen
0:31:39 > 0:31:43to R Kelly blasting out in the early hours?
0:31:43 > 0:31:44Nope, me neither.
0:31:44 > 0:31:46Jim serves him with a warning notice
0:31:46 > 0:31:50and explains the consequences for not quietening down.
0:31:50 > 0:31:52I need to be serious, though.
0:31:52 > 0:31:55If it's not complied with you'll get a £100 fine tonight.
0:31:55 > 0:31:56- A hundred pounds?- Yes.
0:31:56 > 0:31:58I only have only three pounds.
0:31:58 > 0:32:00You're not getting fined at the minute.
0:32:00 > 0:32:03All you have to do is close the window and turn the volume down.
0:32:03 > 0:32:05Turn the volume off... down.
0:32:05 > 0:32:06Don't turn it off, turn it down.
0:32:06 > 0:32:08Down.
0:32:08 > 0:32:10These revellers are co-operative and friendly.
0:32:10 > 0:32:13They even give the lads an invite to the party.
0:32:13 > 0:32:15Do you want to stay in the party?
0:32:15 > 0:32:18I'd love to stay, but we don't finish work until four.
0:32:18 > 0:32:23You have to go to another house?
0:32:23 > 0:32:25Aye, we have several more houses to visit.
0:32:25 > 0:32:29All right, thank you very much for coming. I am so sorry.
0:32:29 > 0:32:33Ah, no problem. Just turn the volume down, that'll be fine.
0:32:37 > 0:32:39Multicultural Belfast.
0:32:39 > 0:32:43Party quiet, job done.
0:32:43 > 0:32:46But the calls are coming in thick and fast tonight,
0:32:46 > 0:32:49and Jim and Steve's next call is to yet another noisy shindig.
0:32:49 > 0:32:55The complaint is that there's a large group of people gathering at the front of the property,
0:32:55 > 0:32:58shouting and causing a disturbance.
0:32:58 > 0:33:01If these revellers had kept the party inside,
0:33:01 > 0:33:03with the windows and doors shut,
0:33:03 > 0:33:06then Jim and Steve might not have been called out.
0:33:10 > 0:33:13Some noise there, so we'll go and have a chat with them,
0:33:13 > 0:33:20ask them if they can keep the party indoors and close the doors and windows to contain the noise.
0:33:20 > 0:33:24- How're you doing, do you live here? - Yes.- I'm from Belfast City Council night-time noise team.
0:33:24 > 0:33:26Will you turn that camera off.
0:33:26 > 0:33:30This lady isn't happy about our camera being present, so we retreat,
0:33:30 > 0:33:35but Steve isn't going to be distracted from dealing with the real issue here.
0:33:35 > 0:33:38Right. You can try and distract from the noise you're making,
0:33:38 > 0:33:39but it's not going to work.
0:33:39 > 0:33:42We're serving this legal notice on your property.
0:33:42 > 0:33:47It's been a busy weekend for the noise squad but a successful one. There were no further complaints
0:33:47 > 0:33:53about any of the parties the lads attended and no further action was necessary.
0:33:57 > 0:34:01In Westminster, Chris Sibanda is having a busy weekend.
0:34:01 > 0:34:06Yesterday he dealt with noisy builders and complaints about loud music.
0:34:06 > 0:34:10Today he's got three complaints about noisy building sites, and it's a Sunday.
0:34:10 > 0:34:14Unless they have prior permission, that's against the law.
0:34:16 > 0:34:18I've been working for the past ten years,
0:34:18 > 0:34:22dealing with noise
0:34:22 > 0:34:25with different boroughs in London.
0:34:25 > 0:34:30But what I've gone through here in Westminster,
0:34:30 > 0:34:33especially with the builders,
0:34:33 > 0:34:38there is some evidence that it is getting worse
0:34:38 > 0:34:44whereby contractors are just breaking the law.
0:34:44 > 0:34:47Chris' first job is to investigate a complaint
0:34:47 > 0:34:51from a resident in the neighbouring borough of Camden.
0:34:51 > 0:34:56As the alleged noise is coming from a building site in Westminster, Chris is going to check it out.
0:34:58 > 0:35:02And yes, I am always patient when I'm dealing with the builders.
0:35:03 > 0:35:06What number is that one?
0:35:08 > 0:35:12There's no answer but Chris perseveres.
0:35:12 > 0:35:15There's some people inside.
0:35:15 > 0:35:18There's some people inside this side.
0:35:18 > 0:35:21I need to speak to them.
0:35:24 > 0:35:26Hello! Hello!
0:35:26 > 0:35:28Hello!
0:35:32 > 0:35:33Hello!
0:35:33 > 0:35:35Hello.
0:35:35 > 0:35:37I am from Westminster...
0:35:37 > 0:35:38Hello, there.
0:35:38 > 0:35:43Right, I am from Westminster Council. Is your site foreman in?
0:35:43 > 0:35:45I need to see him.
0:35:45 > 0:35:46He'll be out in a minute.
0:35:46 > 0:35:48Chris has a word to find out what's going on.
0:35:48 > 0:35:55The residents are complaining about the noisy works from this site.
0:35:55 > 0:35:57What is taking place here?
0:35:57 > 0:36:00To be honest, we'll be finished, not long.
0:36:01 > 0:36:07But you're not supposed to be doing any noisy works on a Sunday.
0:36:07 > 0:36:11- I'll take all the details. - We've finished now.
0:36:11 > 0:36:15Right. I'll take all the details but you need to be very careful.
0:36:15 > 0:36:18If you are going to come here tomorrow,
0:36:18 > 0:36:22we run a 24-hour service and we will serve a notice on the contractor.
0:36:22 > 0:36:26As he didn't witness any noisy work taking place,
0:36:26 > 0:36:30Chris can't take any action but he did give the workmen a warning.
0:36:30 > 0:36:34I cannot serve a notice because they were not carrying out any noisy works.
0:36:34 > 0:36:40They were doing some plastering and also cleaning the site.
0:36:40 > 0:36:42They were about to leave the site.
0:36:42 > 0:36:47And I've indicated to them that tomorrow is a bank holiday.
0:36:47 > 0:36:51They are not supposed to be carrying out any noisy works.
0:36:51 > 0:36:55So they've promised me that there will be no noisy works tomorrow.
0:36:55 > 0:36:58If you have a problem with banging builders
0:36:58 > 0:37:01or any other type of nuisance noise
0:37:01 > 0:37:03you don't have to put up with it.
0:37:03 > 0:37:05Make a note of when the noise is happening
0:37:05 > 0:37:07and what type of noise it is
0:37:07 > 0:37:10and give your local council a call.
0:37:10 > 0:37:14Don't phone the police, because when it comes to nuisance noise,
0:37:14 > 0:37:18your council have more powers than the cops to sort it out.
0:37:20 > 0:37:22Chris' next job is just around the corner.
0:37:31 > 0:37:33It's all quiet at this building site,
0:37:33 > 0:37:37but Chris makes notes in case he's called back.
0:37:37 > 0:37:41Back into the car and it's onto the third building site of the day
0:37:41 > 0:37:44and when he arrives he can hear work taking place.
0:37:44 > 0:37:51On the third site, I can hear some drilling.
0:37:51 > 0:37:53The noise can be heard in the street.
0:37:59 > 0:38:02Time for Chris to take action.
0:38:06 > 0:38:08He gets the workmen's attention.
0:38:17 > 0:38:18Through...
0:38:18 > 0:38:20through there?
0:38:23 > 0:38:26The door seems locked but Chris isn't going to give up.
0:38:27 > 0:38:33Can you come out? Can you come? Come out. Yeah, come outside.
0:38:33 > 0:38:34Yes, you come outside.
0:38:36 > 0:38:40One of the builders comes round to speak to him.
0:38:40 > 0:38:44Hallo, there. Hell, guv'nor. No, I'm fine, sir, how are you?
0:38:44 > 0:38:47Right. I work for Westminster Council noise team.
0:38:47 > 0:38:49Oh, I see.
0:38:49 > 0:38:50Let me show you my ID.
0:38:50 > 0:38:53- I'm here about the drilling. - The drilling?
0:38:53 > 0:38:55Yes, it's very, very noisy.
0:38:55 > 0:38:57The grinder?
0:38:57 > 0:38:59You're using the angle grinder?
0:38:59 > 0:39:04- Yes.- OK, what were you using the angle grinder for?
0:39:04 > 0:39:06- Just trying to slice some steel. - OK.
0:39:06 > 0:39:13Are you aware of the legislation which we use on building sites?
0:39:13 > 0:39:15Yes.
0:39:15 > 0:39:19The builder says he's aware of some of the laws about building sites
0:39:19 > 0:39:22but not the ones relating to noise.
0:39:22 > 0:39:25You know that noisy works are supposed to be carried out
0:39:25 > 0:39:29between 8am to 6pm Monday to Friday,
0:39:29 > 0:39:33and 8am to 1pm on Saturday.
0:39:33 > 0:39:35No noisy works today, on Sunday.
0:39:35 > 0:39:40That's fine, that's not a problem. We didn't know this, actually.
0:39:40 > 0:39:43The governor who owns this place,
0:39:43 > 0:39:46he said, "Yeah that's fine, you can work, but not till late."
0:39:46 > 0:39:50- Right, OK. - That's why we started working.
0:39:50 > 0:39:53Do you want to come round or do you want to go round,
0:39:53 > 0:39:55- he's not far, he's only round the corner.- Yeah...
0:39:55 > 0:39:58You can get the key from him.
0:39:58 > 0:40:01- You don't have the key?- I don't have the key to the front door.- OK.
0:40:01 > 0:40:06So the front door is the... this is the rear?
0:40:06 > 0:40:08- The back door. - This is the back door.
0:40:08 > 0:40:10This is an easy one for Chris.
0:40:10 > 0:40:14The rules are very clear, he heard the noise first-hand.
0:40:14 > 0:40:18It's a Sunday, so a notice will be served.
0:40:18 > 0:40:22Right. The situation is you need to stop now.
0:40:22 > 0:40:26Tomorrow is a bank holiday. No noisy work.
0:40:26 > 0:40:28OK?
0:40:28 > 0:40:30You need to come back on Tuesday.
0:40:30 > 0:40:32OK, thank you, thank you.
0:40:32 > 0:40:33Bye-bye.
0:40:33 > 0:40:38The complaint about these builders came from a resident in Camden
0:40:38 > 0:40:40but as the noise is coming from Chris' patch
0:40:40 > 0:40:43it's his responsibility to stop it.
0:40:43 > 0:40:47Where I am standing is Westminster.
0:40:47 > 0:40:51Over there, to that street, that will be Camden.
0:40:51 > 0:40:55The caller was calling from Camden
0:40:55 > 0:40:58complaining about noise which is coming from our borough,
0:40:58 > 0:41:03and hence, I have managed to identify one of the sites.
0:41:03 > 0:41:06The site foreman is not on site at the present moment.
0:41:06 > 0:41:09I will make a follow-up on Tuesday
0:41:09 > 0:41:14and then send the notice to the main contractor.
0:41:14 > 0:41:18Chris double-checks that the builders have stopped,
0:41:18 > 0:41:23but he knows that the battle against nuisance noise from building sites is far from over.
0:41:23 > 0:41:29I am just trying to stop them when they are breaking the law,
0:41:29 > 0:41:33when they are working outside the permitted hours, and reminding them.
0:41:33 > 0:41:37Also to try to educate them about the legislation which we use.
0:41:37 > 0:41:42It's all quiet here now and with a notice served,
0:41:42 > 0:41:46if these builders make any more noise outside the permitted hours,
0:41:46 > 0:41:48they could be taken to court and fined.
0:41:48 > 0:41:51So, hopefully the residents of this neighbourhood
0:41:51 > 0:41:55can look forward to a bit of peace and quiet.
0:42:02 > 0:42:06- KNOCKING - It's been a busy shift for the noise squad.
0:42:06 > 0:42:10I'm getting complaints from your neighbours about the noise coming out of your property.
0:42:10 > 0:42:13They've dealt with everything, from noisy builders...
0:42:13 > 0:42:18You have worked outside the permitted working hours many times.
0:42:18 > 0:42:20..to late-night parties...
0:42:20 > 0:42:22I need to be serious here.
0:42:22 > 0:42:25If it's not complied with, you'll get a £100 fine tonight.
0:42:25 > 0:42:28- A hundred pounds?- Yeah. - I have only three pounds.
0:42:28 > 0:42:31..and complaints about four-legged friends.
0:42:31 > 0:42:35As far as I'm concerned, that's great and problem solved.
0:42:35 > 0:42:40There's no let-up in the battle against anti-social nuisance noise.
0:42:40 > 0:42:45And plenty more cases, still to be dealt with by the noise squad.
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