0:00:02 > 0:00:04One of the things that makes this country great is that whenever
0:00:04 > 0:00:07we find someone in genuine need, we help them out.
0:00:07 > 0:00:12Help that comes in the shape of vital support that improves lives.
0:00:12 > 0:00:15At one point I just thought, "This is it, I can't do this no more."
0:00:15 > 0:00:17But then whenever there's cash on offer,
0:00:17 > 0:00:20you'll always find someone who wants to steal it.
0:00:22 > 0:00:26She had savings of at least £53,000 and she was claiming benefits.
0:00:26 > 0:00:29Welcome to the world of Saints and Scroungers.
0:00:52 > 0:00:55Saints And Scroungers shines a light the money paid into the system
0:00:55 > 0:00:59by the UK taxpayer that's used to help others.
0:00:59 > 0:01:01On one side, you have people who deserve this money,
0:01:01 > 0:01:04but on the other people who just think they deserve it.
0:01:04 > 0:01:07Every day across the UK teams of investigators
0:01:07 > 0:01:11identify and bring these fraudsters to justice,
0:01:11 > 0:01:14while the saints make sure that those who are really in need
0:01:14 > 0:01:16get what they're entitled to.
0:01:16 > 0:01:19Coming up on today's show...
0:01:19 > 0:01:22A care home manager who only cares for her own wallet,
0:01:22 > 0:01:24not the public purse.
0:01:25 > 0:01:27The amount that I believed was being misappropriated
0:01:27 > 0:01:30was now reaching a quarter of a million pounds.
0:01:30 > 0:01:32And a mother of three disabled children
0:01:32 > 0:01:36finally gets the help she needs in order to fulfil a lifelong dream.
0:01:36 > 0:01:41An hour to me is like a week, so we're really grateful.
0:01:46 > 0:01:49At Oakfield Residential Care Service, adults with
0:01:49 > 0:01:52learning difficulties are given the opportunity to live
0:01:52 > 0:01:54as independently as they can
0:01:54 > 0:01:57and taste a little bit of responsibility
0:01:57 > 0:02:00with expert support close at hand.
0:02:00 > 0:02:04Oakfield is a residential care service for adults
0:02:04 > 0:02:09with learning disabilities. It was established in 1981.
0:02:09 > 0:02:12Many people have lived here many years.
0:02:12 > 0:02:15It is their home, and as such they should have the same
0:02:15 > 0:02:22fundamental rights and choices as anybody living in their own home.
0:02:23 > 0:02:27It really did look like the perfect home from home for its residents,
0:02:27 > 0:02:30with the added independence that it gave them of access
0:02:30 > 0:02:32to their own money.
0:02:32 > 0:02:38But in 2010 the finance manager of seven years, Jenny Glanister, left,
0:02:38 > 0:02:41and it started to look as though the place hadn't been run
0:02:41 > 0:02:43quite the way it should've been
0:02:43 > 0:02:45This was before Paula's time,
0:02:45 > 0:02:48when Jenny had held a lot of responsibility.
0:02:48 > 0:02:51When Jenny left, the pieces had to be picked up.
0:02:51 > 0:02:55Meet Hayley Barker, the current finance manager at Oakfield.
0:02:57 > 0:03:03I was approached back in November 2010 by the auditors of Oakfield,
0:03:03 > 0:03:07who were MacIntyre Hudson, as the previous finance manager was leaving
0:03:07 > 0:03:11and they wanted somebody to come in and take over the finances
0:03:11 > 0:03:14and make sure that everything was in order in preparation for the audit
0:03:14 > 0:03:17which was due to take place in December.
0:03:17 > 0:03:19Jenny Glanister had sole responsibility
0:03:19 > 0:03:21for the finance function of Oakfield.
0:03:21 > 0:03:24And that's a lot of money for one person to control.
0:03:26 > 0:03:30The first thing that made me have cause for concern
0:03:30 > 0:03:33was the missing petty cash records.
0:03:33 > 0:03:35All the receipts, vouchers,
0:03:35 > 0:03:37and all the petty cash records had disappeared,
0:03:37 > 0:03:39which mean that I had nothing to verify
0:03:39 > 0:03:43against what had actually been posted onto the computer.
0:03:43 > 0:03:46Now, to make sure that the residents have their independence,
0:03:46 > 0:03:50there's petty cash on site for them to use for their personal shopping,
0:03:50 > 0:03:53and that's about £8,000 a month.
0:03:54 > 0:03:56The finance assistant would prepare
0:03:56 > 0:03:59the petty cash expenditure spreadsheet.
0:04:01 > 0:04:06This would then be handed to Jenny at the end of each month.
0:04:06 > 0:04:09And it was these spreadsheets which had gone missing,
0:04:09 > 0:04:13but luckily she'd got copies kept on her computer.
0:04:13 > 0:04:15Well, even the most diligent of employees can lose
0:04:15 > 0:04:18the odd bit of paperwork from time to time...
0:04:18 > 0:04:20Surely nothing to worry about.
0:04:20 > 0:04:23When I actually started to check the spreadsheets I noticed that
0:04:23 > 0:04:27the amounts posted onto the computer were inflated.
0:04:27 > 0:04:32My initial reaction was that this was just sort of bad accounting.
0:04:34 > 0:04:36There was also suppliers who hadn't been paid,
0:04:36 > 0:04:40there were wages queries which hadn't been dealt with,
0:04:40 > 0:04:42there was just an awful lot of work
0:04:42 > 0:04:45which needed to be got up to date with,
0:04:45 > 0:04:51erm, without having the added pressure of sorting out
0:04:51 > 0:04:54accounting discrepancies, which were arising.
0:04:54 > 0:04:57It seems like Jenny had let things get a bit on top of her.
0:04:59 > 0:05:02One of the first accounts I checked was for a company that we
0:05:02 > 0:05:05purchased frozen food from, and I noticed that there was an invoice
0:05:05 > 0:05:09on their account ledger for, erm...
0:05:09 > 0:05:12instead of frozen food it just said "kit."
0:05:12 > 0:05:15The invoice number was out of sequence with the normal invoices
0:05:15 > 0:05:17that we get from that supplier.
0:05:17 > 0:05:19I did ask them whether they'd raised an invoice for this amount,
0:05:19 > 0:05:23which they hadn't. So my next stage was to actually telephone the bank
0:05:23 > 0:05:26to find out who the cheque had been payable to
0:05:26 > 0:05:29in order to trace it back to the correct supplier.
0:05:29 > 0:05:31They told me that the cheque was, in actual fact,
0:05:31 > 0:05:33payable to Jenny Glanister.
0:05:33 > 0:05:38And it was at that stage where my concerns really
0:05:38 > 0:05:40started to come to the fore.
0:05:40 > 0:05:44I started to believe that there was an element of fraud
0:05:44 > 0:05:46being undertaken at the home.
0:05:46 > 0:05:48But surely wasn't this just a mistake?
0:05:48 > 0:05:53I was obviously quite shocked, but I decided to actually find out
0:05:53 > 0:05:57what the sort of extent of fraud I was looking at
0:05:57 > 0:06:02before raising it directly with the directors of Oakfield.
0:06:02 > 0:06:04And the sums were substantial.
0:06:04 > 0:06:07I'd managed to actually check the spreadsheets
0:06:07 > 0:06:10against what had been posted onto Sage,
0:06:10 > 0:06:17and for the period that I was able to check copies against
0:06:17 > 0:06:20I was looking at about £40,000 just in petty cash.
0:06:21 > 0:06:26Hmm. £40,000 is more than just a little mistake.
0:06:26 > 0:06:29Not only that, Hayley started to find more invoices for things
0:06:29 > 0:06:32that hadn't actually been bought.
0:06:34 > 0:06:39The total amount of purchase ledger fictitious invoices amounted to
0:06:39 > 0:06:46just under £60,000 for the year from September 2009 to August 2010.
0:06:46 > 0:06:50And remember, that's taxpayer's money because the home is funded by
0:06:50 > 0:06:53local authorities and donations.
0:06:53 > 0:06:56My initial reaction was one of shock and disgust
0:06:56 > 0:06:59because of the sort of environment that we're working in.
0:06:59 > 0:07:01'Jenny was paid a substantial salary
0:07:01 > 0:07:07'and she also paid herself a substantial amount of overtime hours.
0:07:07 > 0:07:13'Whether or not those hours were worked, I couldn't say either way.
0:07:13 > 0:07:16'I do know that a lot of the staff would complain
0:07:16 > 0:07:18'because she wasn't here very much of the time.'
0:07:18 > 0:07:22Now, it turns out that Jenny could sign cheques for anything
0:07:22 > 0:07:25under two grand without passing it by anyone else,
0:07:25 > 0:07:30so Hayley started looking at what had been bought for under £2,000.
0:07:30 > 0:07:33So I checked all of the bank payments for the year,
0:07:33 > 0:07:36but now knowing what I was actually looking for,
0:07:36 > 0:07:38it was quite easy for me to pick up the cheques,
0:07:38 > 0:07:41which I believed were payable to Jenny,
0:07:41 > 0:07:43rather than to where they were supposed to be paid to.
0:07:43 > 0:07:46The amount that I believed had been misappropriated
0:07:46 > 0:07:49was now reaching a quarter of a million pounds.
0:07:49 > 0:07:51And that's a quarter of a million pounds
0:07:51 > 0:07:54that belongs to people in her care.
0:07:54 > 0:07:56What sort of a woman would do that?
0:07:56 > 0:07:59Hayley turned to her fiance for advice.
0:07:59 > 0:08:02Dave Barker, now her husband and a director of Oakfield,
0:08:02 > 0:08:05was at the time a CID officer.
0:08:07 > 0:08:11We discussed it over tea as to what she thought had happened
0:08:11 > 0:08:13and what was going on.
0:08:14 > 0:08:18'Towards the middle end of December, Hayley had a meeting with
0:08:18 > 0:08:23'the finance director and presented to him what she had uncovered.
0:08:23 > 0:08:27'The financial director got in touch with Northamptonshire Police
0:08:27 > 0:08:30'and he got in touch with their fraud department.'
0:08:31 > 0:08:34With the accounts being brought to account,
0:08:34 > 0:08:38Hayley then turned her attention to Oakfield's cash card,
0:08:38 > 0:08:41which was issued to only one member of staff.
0:08:41 > 0:08:42There was a debit card in use,
0:08:42 > 0:08:45which was linked to the Oakfield main bank account.
0:08:45 > 0:08:48'When I was doing the bank reconciliation,
0:08:48 > 0:08:52'I noticed that there was a lot of payments going out to fuel
0:08:52 > 0:08:55'and also a lot of payments going out to Tesco's, because I couldn't
0:08:55 > 0:09:00'find any corresponding invoices or receipts for these amounts.'
0:09:00 > 0:09:02But at the same time as this,
0:09:02 > 0:09:06I had also been checking through the wages records and noticed that
0:09:06 > 0:09:09she was paying herself a mileage allowance -
0:09:09 > 0:09:11again, there were no mileage records.
0:09:11 > 0:09:13There would have been no reason for her to claim mileage
0:09:13 > 0:09:18if she was already having fuel supplied via the company debit card.
0:09:18 > 0:09:21But Hayley wasn't one to rest on her laurels
0:09:21 > 0:09:26and took it upon herself to continue investigating Oakfield's finances.
0:09:26 > 0:09:30Hayley still needed to prove that Jenny had been deliberately
0:09:30 > 0:09:36fiddling the books and a chance find in an old diary held the key.
0:09:36 > 0:09:39I came across a diary for 2008
0:09:39 > 0:09:43and in there there was a letter of complaint
0:09:43 > 0:09:47written by the parents of one of the former residents
0:09:47 > 0:09:53and the letter was alleging financial abuse by Jenny Glanister.
0:09:59 > 0:10:02For now, it's farewell to the fraudsters
0:10:02 > 0:10:05and hello to the people we call our saints,
0:10:05 > 0:10:08those in our society who help others in genuine need,
0:10:08 > 0:10:09but who are too proud
0:10:09 > 0:10:13or often don't know HOW to claim what is rightfully theirs.
0:10:18 > 0:10:21If it turns out that your child has a disability,
0:10:21 > 0:10:23it can turn your life upside down,
0:10:23 > 0:10:27but when all THREE of your children have something to deal with,
0:10:27 > 0:10:33it can mean that life outside of your family can simply disappear.
0:10:33 > 0:10:37And that was the situation Charlotte and Kevin from London
0:10:37 > 0:10:41found themselves in when the third arrival to their family, Luke,
0:10:41 > 0:10:45was diagnosed with a very rare genetic disorder in 2011.
0:10:47 > 0:10:50We were told that Luke is the only child in this country
0:10:50 > 0:10:54with his particular chromosome problem.
0:10:54 > 0:10:59It is rare, they don't know exactly what it's going to do to him
0:10:59 > 0:11:01or how it's going to affect him.
0:11:01 > 0:11:04But the family's worries for the future were
0:11:04 > 0:11:06the least of their problems.
0:11:06 > 0:11:09For the moment, four-year-old Luke's disorder affected
0:11:09 > 0:11:12everything from his sleep to his speech, leaving Charlotte
0:11:12 > 0:11:16and Kevin struggling to balance their work and home lives.
0:11:16 > 0:11:19You often think to yourself, "How am I going to cope?"
0:11:19 > 0:11:21Sometimes you lay in bed and think, "How do I cope?"
0:11:21 > 0:11:23but the next day you get up and the same thing,
0:11:23 > 0:11:25and you just have to get on with it.
0:11:25 > 0:11:28I was very, very tired,
0:11:28 > 0:11:33I didn't quite know how to function on a daily basis,
0:11:33 > 0:11:35but I did, I had to.
0:11:35 > 0:11:38Kevin and Charlotte already had a lot to do
0:11:38 > 0:11:41caring for her two children from a previous relationship.
0:11:41 > 0:11:4519-year-old Christopher suffers from learning difficulties
0:11:45 > 0:11:48and 12-year-old Alex suffers from a behavioural disorder.
0:11:48 > 0:11:51Both have been diagnosed with forms of autism.
0:11:51 > 0:11:54Sadly, the arrival of their first child together in 2008
0:11:54 > 0:11:57was a very fraught time for the couple.
0:11:58 > 0:12:03When Luke was born, they decided to do the blood test for Downs
0:12:03 > 0:12:06and that came back negative, so he wasn't Downs, so I thought,
0:12:06 > 0:12:08"I've got my first child
0:12:08 > 0:12:12"that's actually problem free, perfect, great."
0:12:13 > 0:12:17And then it changed... quite dramatically.
0:12:18 > 0:12:21The diagnosis of Luke's rare condition
0:12:21 > 0:12:25aged just three years old changed their lives for ever.
0:12:25 > 0:12:29I've come to meet the family to hear more about how they've coped.
0:12:31 > 0:12:35Playing with Luke there, he's sweet as a nut,
0:12:35 > 0:12:37but I've only done that for half an hour.
0:12:37 > 0:12:39For you, it's a completely different situation.
0:12:39 > 0:12:42Oh, God, yeah, every single day of my life, all day and all night.
0:12:42 > 0:12:45Well, not all day, because obviously I have to go to work, but as soon
0:12:45 > 0:12:50as he comes home from school, my life gets taken over by his needs.
0:12:50 > 0:12:53Luke was eventually diagnosed with the extremely rare
0:12:53 > 0:12:55Wolf-Hirschhorn syndrome.
0:12:55 > 0:12:58This means there's a missing part one of his chromosomes.
0:12:58 > 0:13:02This missing genetic material can lead to severe developmental
0:13:02 > 0:13:06delays, characteristic facial features and other potential
0:13:06 > 0:13:09birth defects and as Luke's grown older,
0:13:09 > 0:13:13he was also diagnosed with ADHD or attention deficit
0:13:13 > 0:13:16hyperactivity disorder and a sleep disorder.
0:13:16 > 0:13:20It's these two illnesses that have put the most strain on the family.
0:13:21 > 0:13:24So, talk me through an average day with Luke. How does it work?
0:13:24 > 0:13:26By seven o'clock in the morning,
0:13:26 > 0:13:31he'll already have had several large breakfasts.
0:13:31 > 0:13:33He eats because he's not medicated.
0:13:33 > 0:13:37He doesn't get medicated for the ADHD until 7.30 and he'll stop
0:13:37 > 0:13:41eating because it suppresses the appetite and he calms down,
0:13:41 > 0:13:45but before that he's manic, so he will be running around the house.
0:13:45 > 0:13:49He just takes toys out and they go everywhere cos he can't focus.
0:13:49 > 0:13:51He'll try to get out the front door.
0:13:51 > 0:13:54We have to make sure we double lock it and move the key
0:13:54 > 0:13:57because he can cause a danger to himself.
0:13:57 > 0:13:58It sounds exhausting
0:13:58 > 0:14:02but Luke's ADHD hasn't only affected his daytime routine.
0:14:02 > 0:14:06His sleep disorder has been one of the biggest battles that Kevin
0:14:06 > 0:14:11- and Charlotte have had to deal with. - Two and a half hours sleeping.
0:14:11 > 0:14:16After two and a half, three hours maximum, he's then awake,
0:14:16 > 0:14:20so, in the end, one of us will look after him
0:14:20 > 0:14:23so the other one can nap. We've never had a night's sleep
0:14:23 > 0:14:26and haven't had a proper night's sleep since.
0:14:26 > 0:14:29This disruption to their sleep patterns has meant balancing
0:14:29 > 0:14:32home life and work has been tough over the years.
0:14:32 > 0:14:35Kevin works night shift as a Tube driver
0:14:35 > 0:14:37and Charlotte was working as a teaching assistant.
0:14:37 > 0:14:41Charlotte's oldest son Christopher has witnessed first-hand
0:14:41 > 0:14:42just how hard it's been on them.
0:14:44 > 0:14:48Try and steal as much sleep as they can, whenever they can, you know.
0:14:48 > 0:14:51Obviously with me and Alex in the equation, as well,
0:14:51 > 0:14:54they have to dedicate their time to all three of us as much
0:14:54 > 0:14:58as possible and, you know, I don't understand how they do it sometimes.
0:14:58 > 0:15:01Both Kevin and Charlotte work
0:15:01 > 0:15:05and they receive Disability Living Allowance for their three children
0:15:05 > 0:15:07and a nappy allowance for Luke.
0:15:07 > 0:15:10Money was tight, but what was tighter was their time.
0:15:11 > 0:15:14Charlotte was adamant she wanted to carry on working
0:15:14 > 0:15:17and to one day gain her teaching qualification,
0:15:17 > 0:15:21but to achieve this the family desperately needed support.
0:15:21 > 0:15:25Eventually Luke got a placement at a nursery school
0:15:25 > 0:15:29on a what they call a "vulnerable two-year-old's placement",
0:15:29 > 0:15:33A, because he had special needs and, B, because we needed respite
0:15:33 > 0:15:37and that all came about through Early Years and the health visitor.
0:15:37 > 0:15:39When we got him in there
0:15:39 > 0:15:42and they realised exactly what we were going through, the team
0:15:42 > 0:15:47there were brilliant and that's how we got involved with HomeStart.
0:15:47 > 0:15:51Using trained volunteers, the UK-wide charity HomeStart
0:15:51 > 0:15:54specialises in supporting young families.
0:15:54 > 0:15:58Sue Winter is scheme manager for the Wandsworth branch in South London.
0:15:58 > 0:16:00From the first time she met Charlotte and Luke,
0:16:00 > 0:16:01she knew they needed help.
0:16:01 > 0:16:04From the moment we walked in through the door,
0:16:04 > 0:16:07we were very struck about what a fabulous person Charlotte was
0:16:07 > 0:16:08but she was struggling
0:16:08 > 0:16:11and we only had to spend a few minutes in her company
0:16:11 > 0:16:14and Luke was at home that we realised
0:16:14 > 0:16:17that she had her work really cut out for her.
0:16:17 > 0:16:19The charity works by providing trained volunteers to help
0:16:19 > 0:16:23out within a family's home and give parents some time to themselves.
0:16:23 > 0:16:26This would be crucial for Charlotte's dream
0:16:26 > 0:16:28of furthering her own career.
0:16:28 > 0:16:31We agreed instantly on the right person to work with that kind of
0:16:31 > 0:16:32family and for somebody to play
0:16:32 > 0:16:36with that little boy who was so energetic.
0:16:36 > 0:16:39You needed somebody with a lot of energy.
0:16:39 > 0:16:42Our recent training programme had just finished
0:16:42 > 0:16:48and on the course had been a girl called Simone and when we suggested
0:16:48 > 0:16:51to her that she might like to meet this family, she was up for it.
0:16:51 > 0:16:54They met, they clicked, and it was a marriage made in heaven
0:16:54 > 0:16:56and she's not missed a beat.
0:16:56 > 0:16:59She's visited weekly for a year and a half.
0:16:59 > 0:17:02The impacts that volunteer Simone has had on the family
0:17:02 > 0:17:06and, more specifically, Charlotte has been immeasurable.
0:17:06 > 0:17:08Just taking care of Luke a few hours here and there
0:17:08 > 0:17:10has made all the difference.
0:17:13 > 0:17:16Knowing that you've got someone coming for an hour a week
0:17:16 > 0:17:19that you can rely on just to have that hour
0:17:19 > 0:17:20to fit in all my coursework,
0:17:20 > 0:17:25write up my essays, etc, etc, was amazing and Luke, he adores her.
0:17:25 > 0:17:28"When's Mone coming? When's Mone coming?"
0:17:28 > 0:17:35So it's great and I don't really ever want to lose her. She's brilliant.
0:17:40 > 0:17:43The charity and, more specifically, Simone has freed up
0:17:43 > 0:17:45time for Charlotte so she can finally study
0:17:45 > 0:17:48and get some much-needed time to herself.
0:17:48 > 0:17:51I've come to meet Sue to find out why the scheme works so well.
0:17:52 > 0:17:55Sue, for someone to qualify for your help,
0:17:55 > 0:17:57what do they need to meet?
0:17:57 > 0:17:59They need a friend, mostly,
0:17:59 > 0:18:03and that's something very simple to give.
0:18:03 > 0:18:06Motherhood is quite a challenging thing
0:18:06 > 0:18:09and we do find that we get a lot of families coming to us
0:18:09 > 0:18:14who are very isolated and rather than struggling on their own,
0:18:14 > 0:18:18HomeStart can go in and provide a befriender to just help you
0:18:18 > 0:18:20through those difficult months.
0:18:20 > 0:18:24The sense of giving Charlotte the chance to move on herself,
0:18:24 > 0:18:29a bit of personal growth for her - how important did you see that?
0:18:29 > 0:18:34I just think it's the most amazing achievement and she gives us
0:18:34 > 0:18:36a lot of credit that we helped her
0:18:36 > 0:18:38get on with her studies, which is great.
0:18:38 > 0:18:41To be honest, if she didn't have a termination, I think
0:18:41 > 0:18:44all the support in the world wouldn't have helped.
0:18:44 > 0:18:46It almost feels like she has a full-time job...
0:18:46 > 0:18:49- Yeah.- ..with the three children with the issues that they've got.
0:18:49 > 0:18:53That, in itself, for most people would be a job
0:18:53 > 0:18:58and yet she's chosen not to take that, the benefits that would be
0:18:58 > 0:19:03due to her if she just cared for her kids, she's chosen to work.
0:19:03 > 0:19:05'And work she has.
0:19:05 > 0:19:07'The time freed up with Simone on board has finally allowed
0:19:07 > 0:19:11'Charlotte to get the qualifications she so desperately wanted.'
0:19:12 > 0:19:16There was a point in my life where I thought I'd never amount to
0:19:16 > 0:19:20anything but now I know that I am amounting to something.
0:19:20 > 0:19:22I'm a teacher. I'm giving back...
0:19:24 > 0:19:28..something that was given to me which I'm very proud of.
0:19:28 > 0:19:31And the family couldn't be more proud of their mum.
0:19:31 > 0:19:35I think it means... it's progress and achievement,
0:19:35 > 0:19:38no matter how old you are or how many kids you have,
0:19:38 > 0:19:41you still like to feel a sense of achievement
0:19:41 > 0:19:42and that's what it is
0:19:42 > 0:19:46and it's going to progress her career which is
0:19:46 > 0:19:51important for everyone in the house and it keeps a happy which is
0:19:51 > 0:19:55probably THE most important thing is her being happy.
0:19:56 > 0:19:59And the now fully-qualified teacher realises
0:19:59 > 0:20:01she couldn't have done it by herself.
0:20:03 > 0:20:06We owe a lot to Home-Start.
0:20:06 > 0:20:11They were willing to give their time up just to give us an hour, which
0:20:11 > 0:20:15may not seem a lot to some people but an hour to me is like a week.
0:20:17 > 0:20:18So we are really grateful.
0:20:21 > 0:20:24It's hard to overstate the impact that a volunteer like Simone
0:20:24 > 0:20:28has had on this family. Just helping out for an hour here
0:20:28 > 0:20:32or an hour there has made all the difference.
0:20:32 > 0:20:34SHE GIGGLES
0:20:41 > 0:20:44Now, if you are an accounting wizard,
0:20:44 > 0:20:47it usually means you are good at accounts.
0:20:47 > 0:20:52Jenny Glanister thought it meant she was allowed to make money disappear.
0:20:52 > 0:20:55Hayley Barker saw straight through her tricks
0:20:55 > 0:20:58and conjured up quite an investigation.
0:20:58 > 0:21:03Most of the residents received benefits that were managed by Jenny Glanister
0:21:03 > 0:21:06but this personal cash and cash from the home
0:21:06 > 0:21:10appeared to be being siphoned off to pay for her lifestyle.
0:21:10 > 0:21:14Jenny Glanister had been solely responsible for all the accounts at Oakfield care home
0:21:14 > 0:21:17but it wasn't until she left in 2010
0:21:17 > 0:21:20that it was suspected she had stolen over £100,000
0:21:20 > 0:21:25from both the organisation and the residents in her care.
0:21:25 > 0:21:28Then it turned out this was just the tip of the iceberg.
0:21:31 > 0:21:37The residents get their benefits which are paid directly
0:21:37 > 0:21:40into their bank accounts and the bank accounts were managed by Jenny.
0:21:40 > 0:21:43If they needed access to their cash,
0:21:43 > 0:21:47the cash will actually be provided by Oakfield in the first instance.
0:21:47 > 0:21:49They would then take the resident shopping,
0:21:49 > 0:21:52come back with the receipts and the change,
0:21:52 > 0:21:55that expenditure would then be recorded onto the resident's
0:21:55 > 0:21:59account and recharged to them at the end of the month.
0:21:59 > 0:22:01So they would sub the expenses
0:22:01 > 0:22:04and the residents would then be billed each month.
0:22:04 > 0:22:05Makes perfect sense.
0:22:05 > 0:22:09The bulk of the inflated entries just related to shopping
0:22:09 > 0:22:11without any accompanying vouchers or receipts.
0:22:11 > 0:22:14There were, however, towards the end of the period
0:22:14 > 0:22:18that I was able to check for, spurious entries in the spreadsheet.
0:22:18 > 0:22:23One of these was for spray tan for one of the residents.
0:22:23 > 0:22:26Most of the residents here are late 40s, early 50s.
0:22:26 > 0:22:30They are not the sort of people who would have the need for spray tan.
0:22:30 > 0:22:36There was also a pair of tights which had been purchased from Boots.
0:22:36 > 0:22:39The method of payment had been torn off the end of the receipt
0:22:39 > 0:22:41so nobody could verify how it had been paid for
0:22:41 > 0:22:44and this had been allocated to a male resident.
0:22:44 > 0:22:48It was becoming obvious that the resident's expenses
0:22:48 > 0:22:52were being spent by someone else and only one person was in the frame.
0:22:52 > 0:22:57Hayley's partner Dave helped compile a case summary for the police.
0:22:57 > 0:22:59As the result of everything the police had been
0:22:59 > 0:23:02given by Oakfield and with their own enquiries,
0:23:02 > 0:23:06Oakfield was told that they would be arresting Jenny Glanister
0:23:06 > 0:23:09and that they would then, as a result of that, search her house.
0:23:09 > 0:23:14That took place, I believe, it was on 12 January 2011.
0:23:14 > 0:23:18There was a large amount of expensive jewellery
0:23:18 > 0:23:24found in Glanister's house to the value of approximately £230,000.
0:23:24 > 0:23:30One item was in excess of £18,000 and that was for a gold necklace.
0:23:31 > 0:23:34Not only that, they also found 15 fur coats
0:23:34 > 0:23:39and a garage full of expensive wines and champagne. Some lady.
0:23:39 > 0:23:43In fact, that is what she'd chosen to call herself - Lady Glanister.
0:23:46 > 0:23:50The title of Lady Glanister, I think, came from pure vanity.
0:23:50 > 0:23:53She had no real entitlement to it, it wasn't passed down,
0:23:53 > 0:23:59she hadn't inherited it or... It was from pure vanity.
0:23:59 > 0:24:02Once I had passed my initial dossier to the police,
0:24:02 > 0:24:03I continue to investigate
0:24:03 > 0:24:08and I went back through all the previous years of Jenny's employment.
0:24:08 > 0:24:11It turns out she had been at it for four years.
0:24:11 > 0:24:17The amounts we know about had reached £333,000 that she had taken from the home.
0:24:17 > 0:24:22In addition to that, she had taken just over £17,000 from the residents.
0:24:22 > 0:24:26I cannot categorically say that that was all she took.
0:24:26 > 0:24:31Unfortunately, a lot of that evidence went missing at the point that Jenny left Oakfield.
0:24:31 > 0:24:34What had taken place was such a huge breach of trust
0:24:34 > 0:24:38that it through up the clear need for a new management structure,
0:24:38 > 0:24:41including drafting in Dave Barker.
0:24:41 > 0:24:44I ensure that all the essential standards
0:24:44 > 0:24:49that the Care Quality Commission ask of care homes is carried out.
0:24:49 > 0:24:53I conduct compliance inspections with the registered manager
0:24:53 > 0:24:57and we just make sure that the safeguarding and care issues
0:24:57 > 0:25:01surrounding residents at Oldfield are taking care of
0:25:01 > 0:25:05and that their needs and rights are supported and protected.
0:25:05 > 0:25:10And changes to the way the finances are handled have also been put into place.
0:25:10 > 0:25:14We have stringent processes in place for witnessing that
0:25:14 > 0:25:17where there is no opportunity now
0:25:17 > 0:25:21for any one person to have control of that process.
0:25:21 > 0:25:24So it sounds like they have all got it sorted there now
0:25:24 > 0:25:28but what has happened to the former finance manager?
0:25:29 > 0:25:32Jenny Glanister was called to account
0:25:32 > 0:25:35and pled guilty to eight counts of fraud.
0:25:38 > 0:25:41She was subsequently sentenced to two years, eight months,
0:25:41 > 0:25:45I believe it was, of which she is currently serving in prison.
0:25:45 > 0:25:47Given the environment she was working in
0:25:47 > 0:25:50and the theft from vulnerable adults,
0:25:50 > 0:25:54I'm pleased she did get a prison sentence and I was actually
0:25:54 > 0:26:00in court for the sentencing and she didn't seem at all remorseful.
0:26:00 > 0:26:04She just appeared that she was a bit upset about the fact she was going to jail
0:26:04 > 0:26:08but there wasn't really any remorse there for what she had actually done.
0:26:11 > 0:26:13She had now gone to prison
0:26:13 > 0:26:17so we could repair that by bringing in another registered manager
0:26:17 > 0:26:20and moving Oakfield forward to the place where it is today,
0:26:20 > 0:26:23which has just thrived over the last eight months.
0:26:23 > 0:26:25But the money still needs to be recovered
0:26:25 > 0:26:28and that is an ongoing process.
0:26:28 > 0:26:32The police have got to go through the procedure of the Proceeds Of Crime Act.
0:26:32 > 0:26:35That has been going on now for some nine months
0:26:35 > 0:26:37to try and recoup some of the money.
0:26:37 > 0:26:41I believe it goes to auction and whatever they get from the auction
0:26:41 > 0:26:46of those items as a home we would get that money back in its entirety.
0:26:46 > 0:26:50The dream team of Dave and Haley Barker certainly worked their magic
0:26:50 > 0:26:53and, under the watchful eye of Paula Dutton,
0:26:53 > 0:26:56the dark days of Oakfield are now well and truly over.