:00:07. > :00:12.police officer, this was his bit. was always happy to get involved. I
:00:12. > :00:17.was not frightened of arresting people, doing the job of a police
:00:17. > :00:23.officer, rather than being somebody who stood there in a uniform.
:00:23. > :00:31.getting involved changed his life. Phil Don CCTV, Peter and two
:00:31. > :00:35.colleagues were called to deal with a man outside a nightclub. He had
:00:35. > :00:40.been causing problems and we were called to do with him. He was
:00:40. > :00:46.pushed. He stumbled and fell into his -- the road and banged his head.
:00:46. > :00:56.He came back and started remonstrating with us. The three
:00:56. > :01:00.
:01:00. > :01:04.officers tried to move them on so During the arrests, the man on the
:01:04. > :01:08.poor but saw officers on the lake. It takes three officers to cover
:01:08. > :01:12.him. There has been situations throughout my servers that have
:01:12. > :01:22.been like that or worse. Situations like that in Whigham happen all the
:01:22. > :01:27.
:01:27. > :01:30.time. Police found the former soldier guilty of assault.
:01:30. > :01:39.Everything was to change, and in the end he would find himself here
:01:39. > :01:43.in the dock. He was later complained about the way he was
:01:43. > :01:50.arrested and appealed to his conviction. The CCTV footage was
:01:50. > :01:56.seen again. This time the appeal judge said it was the police
:01:56. > :02:06.officers that behaved badly and abuse their powers. Mark's
:02:06. > :02:15.condition of assault was quashed. Police investigated how their
:02:15. > :02:21.officers acted that night. He was trying to put his head for words to
:02:21. > :02:31.bite me but I was pulling it back. It looks like I am hitting his head
:02:31. > :02:37.against a fall. It shows him repeatedly hitting and punching
:02:37. > :02:46.mark in the face. It looks like you're giving him a plethora of
:02:46. > :02:51.punchers. You can only remember what you doing the training. We're
:02:51. > :02:55.told to punch him in the shoulder so he would release his arm. He
:02:55. > :03:01.released his arm enough so we could rent it out and get a calf on him.
:03:01. > :03:11.Game over. Peter like forts and the police officers face criminal
:03:11. > :03:16.
:03:16. > :03:22.charges. He went to trial but his colleagues were clade. -- lead.
:03:22. > :03:25.House of policing is durability to use the minimum of force and deal
:03:25. > :03:34.with violent situations and not lose your temper. That is the
:03:34. > :03:40.standard that we have set. Mr Light for it has step below that standard.
:03:40. > :03:44.The problem is that when you are there at the situation you have got
:03:44. > :03:49.a split-second to deal with how to make a decision and you must live
:03:49. > :03:54.with that decision. He does not matter your records of how my last
:03:54. > :03:58.you have saved. In that situation if you break the law you might just
:03:58. > :04:07.as likely as other citizens. We set a high standard and I do not
:04:07. > :04:12.apologise for that. I opened and shut, it took three court cases
:04:12. > :04:17.until the judges decided Peter had broken the law. The thing about his
:04:17. > :04:24.case is that we know all the details. There was a trial, his
:04:24. > :04:29.mistake and his punishment was public. Most police disciplinary
:04:29. > :04:34.measures are kept away from the public gaze. Virtually every case
:04:34. > :04:44.is dealt with behind closed doors. That can be very hard for those
:04:44. > :04:48.
:04:48. > :04:54.affected by their behaviour. Was this the only place you have ever
:04:54. > :05:04.lead? Yes. It brings back quite a few memories. Had you feel as we
:05:04. > :05:09.walk down here? It feels weird. a bit weird. 18-year-old Aaron and
:05:09. > :05:19.his sister Hayley were never forget the night they had to call police
:05:19. > :05:20.
:05:20. > :05:27.from the street. I ran downstairs when I heard screaming and shouting.
:05:27. > :05:37.Then he started to come towards me. He got in between us. From that
:05:37. > :05:39.
:05:39. > :05:42.moment I saw that with a knife in his hands. -- my father. The men
:05:42. > :05:49.armed with a knife was still in the house and Aaron was trying to keep
:05:49. > :05:56.his mum alive. I was expecting the police to come straight away.
:05:56. > :06:03.is so slow. I do not know what to do. I started to think about what
:06:03. > :06:07.to do. Paramedics had a right, but police had not so the paramedics
:06:07. > :06:17.were stuck outside. The police did not arrive until 90 minutes after
:06:17. > :06:19.
:06:19. > :06:27.the first 999 call. My son Asprey was arrested. Their mother was dead.
:06:27. > :06:35.In was too late. What the family did not know was that to ignore
:06:35. > :06:39.pence sheer police officers were at the bottom of their street when the
:06:39. > :06:45.children called to ask for help. The call was made at 11 minutes
:06:45. > :06:50.past midnight. We know where the police officers were because there
:06:50. > :06:55.was a GPS transmitter in their car. At 12 minutes past midnight, which
:06:55. > :06:59.is one minutes later and again at quarter past midnight, we know them
:06:59. > :07:04.in the immediate vicinity of the street. They were just down the
:07:04. > :07:09.road. It took an inquiry by the Independent Police Complaints
:07:09. > :07:15.Commission and that minutes later the officers refused to attend the
:07:15. > :07:18.emergency call. If they will put in our shoes then they would want
:07:18. > :07:22.everyone to help them. But when it came to me Naren we had nothing.
:07:22. > :07:31.That night we only relied on each other to look after each other and
:07:31. > :07:36.a mother. We tried to be the safe as we called during that half-hour.
:07:36. > :07:40.Why would the officers not respond? They said they were busy on an
:07:40. > :07:44.operation based six miles away in Northampton. They claim that they
:07:44. > :07:49.ended up at the bottom of the road because they followed a car there.
:07:49. > :07:52.The inquiry revealed that they did not know the registration and a
:07:52. > :07:57.notebook showed that they hadn't deal with a single incident in the
:07:57. > :08:06.previous six hours. Lollies Webster's father says that he is
:08:06. > :08:11.horrified that the police Treadaway. They knew it was serious. They
:08:11. > :08:16.should have gone. There was no two ways about it. It would not cost
:08:16. > :08:26.them anything to have gone. Medical experts say that the ways Webster
:08:26. > :08:37.
:08:38. > :08:43.iPod life could not have been saved. -- lollies Webster. Be forced
:08:43. > :08:47.decide this was a case of gross misconduct. The definition of gross
:08:47. > :08:52.misconduct it is the definition which is to be set. That is the
:08:52. > :09:02.race the officers are facing. they lose their jobs? That was
:09:02. > :09:03.
:09:03. > :09:06.another decision for not end ship police. -- Northamptonshire. The
:09:06. > :09:11.police will do the evidence and the result was that the two officers
:09:11. > :09:20.kept their jobs and receive final written warnings. It really does
:09:20. > :09:30.not mean anything at all. they're not doing their job
:09:30. > :09:31.
:09:31. > :09:35.properly then they should have been retrenched as punishment. They
:09:35. > :09:42.should have lost their jobs. If they can't turn up to something so
:09:42. > :09:52.important as that and what would they turn up to. The officers got
:09:52. > :09:57.
:09:57. > :10:02.up incredibly lively. -- Lapsley. When it comes to misconduct cases,
:10:03. > :10:08.police investigate themselves. The IPC have only a role in a small
:10:08. > :10:13.numbers of very serious cases. The most they can do is identify Ms
:10:13. > :10:18.conduct. The punishment is completely down to the individual
:10:18. > :10:25.officers unforced. The panels which decide the outcome of misconduct
:10:25. > :10:31.hearings almost always sits in private. Individual forces dealing
:10:31. > :10:38.behind closed doors. This man is a lawyer who handles cases against
:10:38. > :10:41.police. The problem is that you get in consistency. There is not
:10:41. > :10:46.transparency in the first place, that is where there is a gap here.
:10:46. > :10:52.There is very little evidence that lessons are being lied. Police
:10:52. > :10:56.misconduct can be anything from rudeness to physical violence. The
:10:56. > :11:01.police are supposed to be one of the most regulated public bodies,
:11:01. > :11:06.but who is making sure that misconduct panels do their job?
:11:07. > :11:16.There is no overall body that has responsibility for the police
:11:16. > :11:26.misconduct system due other than the Home Office. Individual forces
:11:26. > :11:27.
:11:27. > :11:33.have a role, but there is no single overarching body. Yes they should
:11:33. > :11:36.be a body like this. How many decisions are made about police
:11:36. > :11:42.misconduct with little or no national oversight? It is not easy
:11:42. > :11:51.to find out. We put in Freedom of Information requests to 54 courses
:11:51. > :11:59.of the UK and 47 of them responded. We discovered that there were 1915
:11:59. > :12:06.guilty findings against officers on his conduct between 2008 and 2010.
:12:06. > :12:14.382 were dismissed or required to resign. Nearly a fifth of
:12:14. > :12:23.punishments handed down ended in officers leading be forced. --
:12:23. > :12:28.leaving the force. There was no national oversight. What is the
:12:28. > :12:34.loss of no single overdue? It makes consistency a problem. Guidance can
:12:34. > :12:38.be a problem. I think it does have an impact on public confidence.
:12:38. > :12:46.you comfortable with a system that has no national wave of the?
:12:46. > :12:56.have three national systems. nobody looks at his conduct.
:12:56. > :13:00.
:13:00. > :13:03.IPP c has no control. We report trains to them. Police forces
:13:03. > :13:09.locally are aware of all the cases and complaints and take it very
:13:09. > :13:19.seriously. Once again police forces do to make sure their offices get
:13:19. > :13:22.
:13:22. > :13:30.it right in the first place? -- of the service. Back in Dyrham, they
:13:30. > :13:33.are preparing for the complicated situations they may face. As the
:13:33. > :13:37.sergeant knows, training once always protect officers from
:13:37. > :13:47.complaints by the public. How often have complaints been made against
:13:47. > :13:54.you? In my service, probably seven or eight times. His is that
:13:54. > :13:57.comment? It is probably reflective. If you deal with matters of the
:13:57. > :14:07.public in high-stress situations as a police officer you might get it
:14:07. > :14:10.wrong. Those complaints against NT were not upheld. Almost 30,000 were
:14:10. > :14:20.levelled at the police last year. Can offices are four to admit they
:14:20. > :14:25.
:14:25. > :14:29.made a mistake two? A lot of officers don't trust the system. We
:14:29. > :14:35.need a more common sense approach. Police officers are human and do
:14:35. > :14:39.sometimes make mistakes. We must be accepting of that. That is hard
:14:39. > :14:48.when police failures leave to tell a ball loss. Harder still when you
:14:48. > :14:53.are let down by not only one force but four. I heard the couple up but
:14:53. > :15:02.I did not look out the window. Sometimes you see a car and to look
:15:02. > :15:12.at the window to see you're tears but that night I did not. -- who is
:15:12. > :15:15.
:15:15. > :15:22.there. That is in night the man picked me up. The young girl was
:15:22. > :15:29.picked up by 33-year-old man pretending to be a young man. That
:15:29. > :15:33.was the hard bit. She did Tommy everything until that night.
:15:33. > :15:39.hours after Ashley walked out the front door, her mother's frantic
:15:39. > :15:44.calls to her mobile were answered. By this time, I was shocked undone
:15:44. > :15:49.found dead. I said he why you? He said to me who you laugh. And I
:15:49. > :15:57.said no tummy who you were. This is my daughters find I want to know
:15:57. > :16:02.who you laugh. It was a police officer. Bass is fine had been
:16:02. > :16:12.found after a man was arrested for a driving offence. When he was
:16:12. > :16:16.
:16:16. > :16:22.taken to be police station this This man is Peter Chapman. He had
:16:22. > :16:31.just confessed to killing her daughter. I got a horrible feeling
:16:31. > :16:35.inside. I cannot explain. My heart had been ripped out. Ashley had
:16:35. > :16:45.been raped and murdered by Peter Chapman. Her body was found in a
:16:45. > :16:46.
:16:46. > :16:54.ditch by the side of the road. wish she had never gone. Sorry. She
:16:54. > :16:59.would have stayed. You can't do that to yourself. What she did not
:16:59. > :17:04.know then was that Peter Chapman could have been stopped. He was a
:17:04. > :17:11.known sex offender who was supposed to be monitored by Merseyside
:17:11. > :17:20.police. But for nine months they did not know where he was. One
:17:20. > :17:24.force had lost track of him. Three others fail to stop him. -- failed.
:17:24. > :17:29.Just three days before Ashley was murdered, a nationwide alert had
:17:29. > :17:37.been put out for Peter Chapman. During that time his car was
:17:37. > :17:40.spotted near Ashby's home six - Max 16 times by special police cameras
:17:40. > :17:48.which recognise registration numbers. On some occasions the
:17:48. > :17:55.police look for him but twice they did not, 48 hours before Ashley was
:17:55. > :18:05.killed. The police inspector looked at what officers he had and he
:18:05. > :18:09.decided not to respond. Then on the evening Chapman pick Ashley up his
:18:09. > :18:14.car were spotted by police cameras near his home. But the people who
:18:14. > :18:20.were supposed to be watching were not locked onto the system. By this
:18:20. > :18:26.time, Ashley was in his car. As the night moved on, he was spotted
:18:26. > :18:31.again by Canberra's across the North-East. But nothing was done. -
:18:31. > :18:39.- cameras. During that journey, Ashleigh Hall was killed. Judy
:18:39. > :18:47.blame for her death? I blame him because he did it. But I've also
:18:47. > :18:55.claimed the police for not doing their job properly. I always will.
:18:55. > :19:00.The IP P -- IPCC produced two reports into her death. They call
:19:00. > :19:04.for a national review of the way police cameras operated. They
:19:04. > :19:08.criticised the poor monitoring of sex offenders. They concluded that
:19:08. > :19:13.though opportunities were missed, they may not have prevented
:19:13. > :19:20.Ashley's death. But her mother is clear the police let her and her
:19:20. > :19:26.daughter down. When I am afraid all that I am sure my daughter would be
:19:26. > :19:29.still here today. There is no question. She definitely would
:19:29. > :19:34.still be here. So that makes me feel even worse because they could
:19:34. > :19:40.have prevented the point Or concerns her the most about the
:19:40. > :19:43.report is nobody was blamed in the north-east with the killer was
:19:44. > :19:49.spotted that not stop. Merseyside, where police lost track
:19:49. > :19:54.of Chapman for nine months, and lead to lower ranking officers
:19:54. > :20:00.receive management advice. Across the hall Merseyside force, no
:20:00. > :20:08.senior officers were held to account. So why isn't the IPCC lot
:20:08. > :20:14.harder on the police? One criticism is that low ranking officers up
:20:14. > :20:20.blamed. Is that fair? Joke. We follow the evidence where it takes
:20:20. > :20:24.us. If it takes us higher in the organisation's - and there are
:20:24. > :20:28.numerous examples where we have done this - we will take action to
:20:28. > :20:35.get to those levels. We will determine a case to answer if that
:20:35. > :20:42.is appropriate. He took Andrea Hall two years to find out what went
:20:42. > :20:47.wrong. Even now she is not happy about the way she has been treated.
:20:47. > :20:56.Durham police apologised to Andrea for failing to act went Chapman's
:20:56. > :20:59.car was caught on camera. They believe the force needs to change.
:20:59. > :21:05.Whenever a families bereaved there is a sense that something could
:21:05. > :21:09.have been done more to prevent it. We are trying to very carefully
:21:09. > :21:14.move the culture of the organisation to one of openness.
:21:14. > :21:21.Where we say sorry, listen and explain. Then we can show people
:21:21. > :21:26.this is what we have worked. So in Durham they are changing the way
:21:26. > :21:30.complaints are handled. Now officers may have to do with their
:21:30. > :21:37.accuser face-to-face. Panorama was given access to the very first time
:21:37. > :21:41.an officer was called in to explain himself to be well when he arrested.
:21:41. > :21:46.I am nervous. Donald was arrested during a row with her neighbours.
:21:46. > :21:56.She thinks the officer was heavy hand as. I was arrested for no
:21:56. > :21:57.
:21:57. > :22:00.reason. I suffered injuries to my hand. How are you doing? Donnell
:22:00. > :22:07.wanted the police officer to answer for his actions. This is the first
:22:07. > :22:11.time she has seen him since he arrested her. The first person I
:22:11. > :22:17.saw in the street was an aggressive for a bout. When you walked in you
:22:17. > :22:25.had a face that was going to make an arrest. I thought your behaviour
:22:25. > :22:33.was difficult. Benny Hayne Castle on. That made you more angry?
:22:33. > :22:37.too scared to be angry. Often it is really useful for the officer to
:22:37. > :22:42.listen in a non-threatening environment to what the person has
:22:42. > :22:52.to say. And then for the person to listen to what was going off with
:22:52. > :22:52.
:22:52. > :22:57.the officer's by. I might adopt a different approach next time.
:22:57. > :23:04.appreciate the conversation. We have both learnt stop. Donna still
:23:04. > :23:10.does not agree with her arrest but she had her say. This system is
:23:10. > :23:15.about being as open as possible when the public complains. Panorama
:23:15. > :23:19.has found when the police think themselves officers have a case to
:23:19. > :23:23.answer, things can be very different. There is a back door
:23:23. > :23:28.available to officers who dealt not want to go through the misconduct
:23:28. > :23:35.proceedings. You simply retire or resign. Make the decision yourself
:23:35. > :23:41.to avoid justice. We have discovered how many do walk away.
:23:41. > :23:49.How Freedom of Information request show that over the last three years
:23:49. > :23:52.489 officers have chosen this route. If they are allowed to leave the
:23:52. > :24:02.police there is a chance they will get work in another force. That
:24:02. > :24:05.does happen. There is a judgment about waiting for a drawn-out
:24:05. > :24:09.disputes procedure which ends in the officer losing their job. Or if
:24:09. > :24:16.the officer is willing to resign is it not in the public interest to
:24:16. > :24:23.get them off it a rock and avoid the cost and expense of a hearing?
:24:23. > :24:29.It is frustrating. That answer is not good enough. This is not just
:24:29. > :24:37.an issue of cost. It is an issue of gestures. Or what the public think
:24:37. > :24:42.of the idea that so many officers choose to resign? I imagine they
:24:42. > :24:48.would think the officer is getting away with. Is that there. In some
:24:48. > :24:53.cases it may well be. How can it be that one of our most regulated
:24:53. > :25:00.professions have such a large loophole? We expect a lot from our
:25:00. > :25:05.police officers. But when they get it wrong because can be higher.
:25:05. > :25:13.After what you have been through, where is your trust with the
:25:13. > :25:19.police? I don't think I would ever trust them again. I have no faith
:25:19. > :25:24.in them at all. Own faith in the police?. No faith. It is hard to
:25:24. > :25:29.know if our system of dealing with officers accused of misconduct is
:25:29. > :25:35.fair, when so many crucial decisions are made behind closed
:25:35. > :25:39.doors and those accused are free to get up and walk away. A Thursday
:25:39. > :25:49.night a Panorama special investigating the benefit cheats to
:25:49. > :26:15.
:26:15. > :26:20.cost us all billions. That is on Away from the Plan B south-east. --
:26:20. > :26:25.away from the cloudy south-east. We start the new day with a cold and
:26:25. > :26:31.frosty note. One more day of sunshine to come in Scotland and
:26:31. > :26:37.Northern Ireland. For England and Wales, it does become more cloudy
:26:37. > :26:42.and rainy. This will drift west and north-west, bringing patchy drizzle
:26:43. > :26:52.with that. 8:00am and it is a clear sky at start for the day in
:26:53. > :26:55.
:26:55. > :27:02.Northern Ireland. Western Isles and Scotland is mild. -- in Scotland. A
:27:02. > :27:09.fault it in the Central Lowlands. - - fork in the Central Lowlands. A
:27:09. > :27:14.crossed eastern England, there is a call north-easterly breeze with
:27:14. > :27:19.cloud and patchy drizzle. They cloud is drifting west. The early
:27:19. > :27:24.sunshine in the south-west will be short-lived. The cloud it is into
:27:25. > :27:30.eastern parts of Wales pushing west. It is in the Midlands and Yorkshire.
:27:30. > :27:39.That will drift continues lead throughout the day. It will take
:27:39. > :27:45.them while for the cloud to reach Cumbria. Some patchy fog may linger.
:27:46. > :27:51.It will hold the temperature down. Around 10 or 11 degrees. Quite
:27:51. > :27:57.whether at the moment in the UK because of this high pressure in
:27:57. > :28:04.Scandinavia keeping rain at bay for now. But on Tuesday if this will
:28:04. > :28:10.move across the UK. Clown in England and Wales will push across
:28:10. > :28:16.Scotland and Northern Ireland. -- cloud. Hardly any sound. But the
:28:16. > :28:20.nights will not be so cold. By Wednesday rain will progress West.