0:00:02 > 0:00:03Nearly half of us have admitted
0:00:03 > 0:00:06that we would consider getting cosmetic surgery.
0:00:06 > 0:00:09So that means either you or the person sitting next to you
0:00:09 > 0:00:11have thought about it.
0:00:11 > 0:00:14Going under the knife or the needle
0:00:14 > 0:00:17to improve our looks is no longer the preserve of Hollywood.
0:00:17 > 0:00:20It's not cheap, erm, but it's worth it.
0:00:20 > 0:00:23In Britain we now spend an eye-watering
0:00:23 > 0:00:25£3.6 billion a year
0:00:25 > 0:00:30on cosmetic treatments and it's growing all the time.
0:00:30 > 0:00:32We've spent the past nine months
0:00:32 > 0:00:37inside one of Scotland's most exclusive aesthetic medicine clinics
0:00:37 > 0:00:40to meet the people who spend their hard-earned cash
0:00:40 > 0:00:44on Botox, fillers, fat freezes, face-lifts and hair transplants,
0:00:44 > 0:00:50to meet the everyday people fuelling this multimillion-pound industry.
0:00:50 > 0:00:54I think everyone has some form of insecurity.
0:00:54 > 0:00:57I actually hate causing people pain.
0:00:57 > 0:00:58WOMAN SCREAMS
0:01:00 > 0:01:05I'm thinking..."Two hours from now, two hours from now..."
0:01:05 > 0:01:08If people knew how it could make you feel...
0:01:08 > 0:01:10everybody would do it, trust me.
0:01:22 > 0:01:25Dr Darren McKeown is throwing a party for his clients
0:01:25 > 0:01:28and those thinking about getting something done.
0:01:28 > 0:01:31For potential patients it's a chance to talk treatment.
0:01:31 > 0:01:35For Darren, it's about boosting the profile of his clinic.
0:01:35 > 0:01:39As you get older, your eyebrows don't sag, they get higher, OK?
0:01:39 > 0:01:42Next time you go visit your gran or your mother in the nursing home,
0:01:42 > 0:01:44have a look at their eyebrows.
0:01:44 > 0:01:47So when you use Botox to lift the eyebrows, you're not rejuvenating
0:01:47 > 0:01:49the face, you're inadvertently ageing the face.
0:01:49 > 0:01:53At just 34, Darren is at the top of his game,
0:01:53 > 0:01:58with a clinic in London and a busy practice in Glasgow's city centre.
0:01:58 > 0:02:00Whether you want to look younger, have more hair or just
0:02:00 > 0:02:05plumper lips, Darren can help, and every month hundreds of Scots
0:02:05 > 0:02:08cross his threshold looking to fight the ageing process.
0:02:08 > 0:02:12- Good to see you.- How are you?- Good. Do you want to come through?- Yes.
0:02:12 > 0:02:15'Becoming a cosmetic surgeon was my childhood ambition.'
0:02:15 > 0:02:19It was a thing I always wanted to do when I was growing up.
0:02:19 > 0:02:22As a child, I was fascinated by beauty
0:02:22 > 0:02:27and the concept that you could surgically create beauty.
0:02:27 > 0:02:31It was one of those kind of odd, weird childhood obsessions.
0:02:31 > 0:02:35And I think people thought I would grow out of it, but...
0:02:35 > 0:02:37evidently, that never happened!
0:02:37 > 0:02:40So the ideal female proportions should be
0:02:40 > 0:02:43the distance between the chin and nose is one-third the distance.
0:02:43 > 0:02:47- The height of the nose is a third and the height of the forehead is a third.- Oh, really?
0:02:47 > 0:02:50After I graduated from medical school, I began the initial
0:02:50 > 0:02:54training in plastic and reconstructive surgery in the NHS.
0:02:54 > 0:02:56But the field of minimally invasive aesthetics
0:02:56 > 0:03:00continued to grow, and more and more I became experienced with it
0:03:00 > 0:03:02and realised what I could achieve without surgery,
0:03:02 > 0:03:06I decided that that was what I wanted to do long-term.
0:03:06 > 0:03:10- Are you doing it?- Mm-hm. - Oh, well, that is numb, then.
0:03:10 > 0:03:12I can't feel anything.
0:03:12 > 0:03:15'It's about the long-term relationship you have with the patient.'
0:03:15 > 0:03:17There is a really important element of psychology
0:03:17 > 0:03:20in what goes on in cosmetic practice.
0:03:20 > 0:03:25In fact, 99.9% of it is all about the psychological
0:03:25 > 0:03:27impact of each treatment.
0:03:27 > 0:03:29At the end of the day, we're not doing the treatments to make
0:03:29 > 0:03:33people look better, I'm doing the treatments to make them feel better.
0:03:33 > 0:03:35When I'm assessing someone,
0:03:35 > 0:03:38when someone comes to see me for a consultation, what I'm trying
0:03:38 > 0:03:41to get around in my head is not, "Can I make you look better?"
0:03:41 > 0:03:44The real question is, "Am I going to make you feel better at the end of this?"
0:03:44 > 0:03:49Oh, yeah, I can see a difference! That looks great, Darren.
0:03:49 > 0:03:52- I think that looks amazing. - Worth the pain?
0:03:52 > 0:03:54Yeah, but it wasn't really painful.
0:04:04 > 0:04:07Dr Darren's clinic is a family affair. His mum, Susan,
0:04:07 > 0:04:10is the office manager and responsible for,
0:04:10 > 0:04:13well, basically everything.
0:04:13 > 0:04:15Most people, they don't realise that I'm Darren's mum,
0:04:15 > 0:04:18and he does call me Mum in front of clients.
0:04:18 > 0:04:20Sometimes clients don't pick it up.
0:04:20 > 0:04:22He also calls me, "We'll go out and see the boss."
0:04:22 > 0:04:25And clients have been in, like, two or three times
0:04:25 > 0:04:28and all of a sudden they go, "I can't believe you're Darren's mum."
0:04:28 > 0:04:30Was Mum not working here the day that you
0:04:30 > 0:04:33- were in for your consultation? - No, it was just Susan, I think.
0:04:33 > 0:04:36- Oh, that is Mum!- Is it?!- Yeah! - HE LAUGHS
0:04:36 > 0:04:37Goodness me!
0:04:37 > 0:04:40My job involves a bit of everything.
0:04:40 > 0:04:44I'm technically the clinic manager.
0:04:44 > 0:04:46I make sure that Darren's got everything in his room that he
0:04:46 > 0:04:48needs for working.
0:04:48 > 0:04:50And I also do all the booking.
0:04:52 > 0:04:56So just generally everything that goes on in the clinic.
0:05:01 > 0:05:03'I'm quite willing to take part.'
0:05:03 > 0:05:08Even giving my fingers to get squashed.
0:05:08 > 0:05:09INTERVIEWER: Who's in charge?
0:05:10 > 0:05:12SHE LAUGHS
0:05:12 > 0:05:14I'll try these in the hall.
0:05:14 > 0:05:16In here Darren is definitely in charge.
0:05:16 > 0:05:19Which is fine, that's all right.
0:05:19 > 0:05:25You know who's running the business, so I do things he wants me to do.
0:05:25 > 0:05:28He's my boss. It's like any other job.
0:05:28 > 0:05:32- But outside of here, I'm the boss. - DARREN CHUCKLES
0:05:34 > 0:05:37Susan's job description includes moral support.
0:05:37 > 0:05:41The patient coming in today is 63-year-old Senga,
0:05:41 > 0:05:45who's become a regular face at the clinic,
0:05:45 > 0:05:48despite being severely needle-phobic.
0:05:48 > 0:05:53I mean, I'm... I've always been terrified of needles.
0:05:53 > 0:05:54Always.
0:05:55 > 0:05:59Darren carefully marks where he's going to inject filler.
0:05:59 > 0:06:03Specific wrinkles that I think we can soften.
0:06:03 > 0:06:09That's about 10, 11 jabs you're going to get me into.
0:06:09 > 0:06:12- It's probably more than 11. - HE LAUGHS - Oh, Darren!
0:06:12 > 0:06:15You'll be fine. You've had more than this before.
0:06:15 > 0:06:17Your struggling will stop.
0:06:17 > 0:06:21- See, it's me started! - No, you're going to be fine.
0:06:23 > 0:06:24AAAGH!
0:06:27 > 0:06:28AAAGH!
0:06:29 > 0:06:31SHE GROWLS
0:06:31 > 0:06:34GROWLING CONTINUES
0:06:34 > 0:06:36- Is that sore? - SHE GROWLS
0:06:36 > 0:06:38- Are you sure? - SHE GROWLS
0:06:38 > 0:06:39SUSAN LAUGHS
0:06:39 > 0:06:41I don't know if I'm convinced.
0:06:41 > 0:06:43LOUD STACCATO GRUNTING
0:06:45 > 0:06:48- That's one side done. - Oh, for fuck's sake!
0:06:48 > 0:06:49SUSAN LAUGHS
0:06:49 > 0:06:52You can't stop now and have half a young face and half an old face.
0:06:52 > 0:06:53- Ohhh...- You're all right.
0:06:56 > 0:06:57SHE GRUNTS
0:06:57 > 0:07:00- Done. - SHE GRUNTS
0:07:00 > 0:07:03- See, that was no' bad. - THEY LAUGH
0:07:03 > 0:07:06Now, I think you just cost me a pair of shoes.
0:07:06 > 0:07:09I think I need to buy my mum a pair of shoes to say thanks
0:07:09 > 0:07:10for holding your hand.
0:07:10 > 0:07:13Oh, I know! I know!
0:07:13 > 0:07:17Look there. Oh, Darren, that's great!
0:07:17 > 0:07:22I've had my neck done, then I got my eyes done, upper and lower,
0:07:22 > 0:07:24because they were away down there.
0:07:24 > 0:07:29And then I've had... Botox and fillers.
0:07:29 > 0:07:32And a wee bit of liposuction there.
0:07:32 > 0:07:35I think that was to take the fat out from there. But...
0:07:36 > 0:07:38What a difference. I mean, my chin was down there!
0:07:38 > 0:07:40What a difference.
0:07:40 > 0:07:42INTERVIEWER: What do you think you've spent?
0:07:42 > 0:07:45I think I spent about.. between 13,000 and 15,000.
0:07:48 > 0:07:51It's not cheap. Erm, but it's worth it.
0:07:51 > 0:07:53You've got more confidence.
0:07:53 > 0:07:59You can look at people straight in the eye, erm...and talk to them.
0:07:59 > 0:08:00Whereas before, I was...
0:08:02 > 0:08:07..I sort of covered my mouth when I spoke because of my chin and that.
0:08:07 > 0:08:11But, no, I'll talk to anybody now face-to-face.
0:08:11 > 0:08:14All I'll get now is maybe a wee bit of Botox
0:08:14 > 0:08:17and a wee bit of filler - that's all I need.
0:08:17 > 0:08:18No more surgery.
0:08:18 > 0:08:21Then again, never say never.
0:08:21 > 0:08:23SHE LAUGHS
0:08:23 > 0:08:25Knowing me!
0:08:25 > 0:08:26Never say never, Senga.
0:08:26 > 0:08:29Senga's fear of needles is a bit extreme.
0:08:29 > 0:08:34For most, a few Botox or filler injections are no big deal.
0:08:34 > 0:08:38But Darren also offers much more invasive procedures,
0:08:38 > 0:08:41such as a revolutionary new kind of face-lift.
0:08:41 > 0:08:4550-year-old Liz in on the verge of taking the plunge.
0:08:45 > 0:08:49When I take my face back slightly, like this,
0:08:49 > 0:08:53I can see the girl that I once was.
0:08:53 > 0:08:58Darren said to me that there is a procedure that can actually just
0:08:58 > 0:09:01lift, tighten this slightly,
0:09:01 > 0:09:05and you can see it's so much more defined.
0:09:06 > 0:09:09And that's the way I want to look.
0:09:09 > 0:09:11I don't see it as vanity.
0:09:11 > 0:09:16I actually see it as basically trying to preserve what I've got.
0:09:16 > 0:09:20Years ago they say that Marlene Dietrich used to put
0:09:20 > 0:09:23tape behind her ears
0:09:23 > 0:09:28and that she used to wear her hair down over her ears
0:09:28 > 0:09:30so that no-one could see it.
0:09:30 > 0:09:34So, really, if you think of that, since time began, women have been
0:09:34 > 0:09:39doing that. But that was only offered to the rich and famous
0:09:39 > 0:09:42and not like a housewife,
0:09:42 > 0:09:46a working-class woman from Blantyre, so to speak.
0:09:46 > 0:09:48So things have changed a lot.
0:09:56 > 0:09:58Come in, have a wee seat.
0:09:58 > 0:10:03- Just watch.- OK.- If I put my face down...- Yeah.
0:10:03 > 0:10:08- Can you see the way that all falls? - Yup.- And I don't want it to fall.
0:10:08 > 0:10:09Yup.
0:10:10 > 0:10:12That feels better already.
0:10:12 > 0:10:15- HE LAUGHS - I can just walk around like this. - Absolutely!
0:10:15 > 0:10:17Just hold my face up!
0:10:17 > 0:10:18Erm, OK,
0:10:18 > 0:10:23there is now a reasonable amount of loose skin, OK?
0:10:23 > 0:10:27And that's what's causing the sagging appearance that you've got down here.
0:10:27 > 0:10:28I think we're at the stage now here,
0:10:28 > 0:10:31where there's not a great deal we can do that is going to have a
0:10:31 > 0:10:34- meaningful impact non-surgically.- Mm-hm.
0:10:34 > 0:10:38We need to do something a little bit more invasive
0:10:38 > 0:10:42to get you the kind of result that I think we both want.
0:10:42 > 0:10:43There is going to be scarring.
0:10:43 > 0:10:45Something that's there for the rest of your life,
0:10:45 > 0:10:47but it's going to be done in such a way that it's
0:10:47 > 0:10:52so inconspicuous that in day-to-day life, no-one's going to see that.
0:10:52 > 0:10:53That sounds amazing.
0:11:00 > 0:11:04In an under-regulated industry, with the easy availability of Botox and
0:11:04 > 0:11:08filler and an increasingly relaxed attitude to using them, there's
0:11:08 > 0:11:12been a real rise in the number of poorly executed procedures.
0:11:13 > 0:11:15Lynn, who is in her 40s,
0:11:15 > 0:11:20has had multiple rounds of filler injected into her face.
0:11:20 > 0:11:23But the fillers have filled Lynn with,
0:11:23 > 0:11:25if not dread, then disappointment.
0:11:25 > 0:11:27The end result isn't what she'd hoped for,
0:11:27 > 0:11:30and she's come to see Darren in the hope that he can reverse
0:11:30 > 0:11:32the treatments she got elsewhere.
0:11:33 > 0:11:35When I look in the mirror,
0:11:35 > 0:11:38I don't see myself as being the age that I am.
0:11:38 > 0:11:40So now when I look in the mirror I think, "Oh, my God." You can
0:11:40 > 0:11:42really see the creases and the lines
0:11:42 > 0:11:46and I kind of just want to change all that and look a bit younger.
0:11:46 > 0:11:50'She's had problems with too much filler being injected.'
0:11:50 > 0:11:52The treatments have been repeated too frequently
0:11:52 > 0:11:56and the filler has all been placed in the wrong position for her face.
0:11:56 > 0:11:59It's actually created a very bottom-heavy appearance, which is
0:11:59 > 0:12:02dragging down and making her look inadvertently older,
0:12:02 > 0:12:05rather than the real objective of these treatments, which is
0:12:05 > 0:12:07to make them look younger.
0:12:09 > 0:12:11So I'm injecting an enzyme.
0:12:11 > 0:12:14The idea is that this material is going to break down any
0:12:14 > 0:12:19filler that's in here. And I can actually feel it softening already.
0:12:19 > 0:12:21Which is encouraging.
0:12:23 > 0:12:26Fixing Lynn's face will involve many visits to the clinic.
0:12:26 > 0:12:29Once the existing filler has been dissolved,
0:12:29 > 0:12:31Darren starts to add his own.
0:12:31 > 0:12:34The final stage will be a painful chemical peel
0:12:34 > 0:12:37to renew her damaged skin.
0:12:37 > 0:12:39When you first start getting treatments, you're trusting
0:12:39 > 0:12:42the practitioner because he's the one that is trained to do it.
0:12:42 > 0:12:45So you expect them to give you proper advice
0:12:45 > 0:12:47and appropriate treatments.
0:12:47 > 0:12:50So you're sort of taking the lead from them,
0:12:50 > 0:12:53and I think it's probably that naivete that I had
0:12:53 > 0:12:55and maybe their naivete as well,
0:12:55 > 0:12:59that they weren't sort of doing what should have been done at the time.
0:12:59 > 0:13:01INTERVIEWER: Do you feel better now you can start to see...?
0:13:01 > 0:13:04Yes, I feel much better now I've got cheekbones.
0:13:04 > 0:13:05THEY LAUGH
0:13:05 > 0:13:07Despite his success in this field,
0:13:07 > 0:13:11Darren is no stranger to procedures which haven't turned out as hoped.
0:13:11 > 0:13:13I was 17 when I went to medical school
0:13:13 > 0:13:17and I was 18 when I had my first rhinoplasty,
0:13:17 > 0:13:21an operation to change the shape and size of the nose.
0:13:21 > 0:13:24I regretted it as soon as the plastic came off
0:13:24 > 0:13:27and there was just this really small, narrow nose,
0:13:27 > 0:13:29erm...
0:13:29 > 0:13:30down the middle of my face,
0:13:30 > 0:13:35which instantly just looked far too small for the rest of my face
0:13:35 > 0:13:38and completely out of keeping with the rest of my features.
0:13:38 > 0:13:42Erm... I remember just thinking, "Oh, gosh."
0:13:42 > 0:13:46I would have given anything at that minute in time to go back
0:13:46 > 0:13:48and undo it.
0:13:48 > 0:13:51A year after that, I then had a permanent implant
0:13:51 > 0:13:54inserted in my top lip, and a couple of years later I had some fat
0:13:54 > 0:13:59taken from my tummy and injected into my cheeks and face.
0:13:59 > 0:14:02That's probably the biggest regret that I've got now,
0:14:02 > 0:14:05is that I did things fairly early on at a stage
0:14:05 > 0:14:07where I didn't really need it,
0:14:07 > 0:14:12and I'm now very conscious of the fact that it doesn't look
0:14:12 > 0:14:15natural all these years down the line.
0:14:15 > 0:14:17And I'm really paranoid about it
0:14:17 > 0:14:21because I'm sitting in consultations with patients, almost preaching
0:14:21 > 0:14:24to them about the natural look and saying, "Please don't do this.
0:14:24 > 0:14:26"This will look unnatural. Let's do this.
0:14:26 > 0:14:29"Let's avoid that because it might not look right."
0:14:29 > 0:14:32And I'm sure some of them must be sitting there thinking,
0:14:32 > 0:14:34"But hang on, look at you!
0:14:34 > 0:14:37"Look at your face. That's not really..."
0:14:37 > 0:14:40And it's a difficult situation to deal with.
0:14:40 > 0:14:44I think that really influences my approach to the way
0:14:44 > 0:14:48I manage my own patients, especially the younger ones.
0:14:48 > 0:14:50I see a lot of people who come to me
0:14:50 > 0:14:56and I can see characteristics of myself 20 years ago in them. Erm...
0:14:56 > 0:15:00And I know that if they jump on the bandwagon
0:15:00 > 0:15:04and get involved in cosmetic procedures too soon, that they
0:15:04 > 0:15:08are eventually, they will live to regret it.
0:15:08 > 0:15:12The patient in today is a 23-year-old student who has made
0:15:12 > 0:15:15an appointment at the clinic to talk about getting some Botox.
0:15:15 > 0:15:18I think it's becoming increasingly more and more popular.
0:15:18 > 0:15:20People are more influenced by what's in the media
0:15:20 > 0:15:22and want to look good, achieve a certain look.
0:15:22 > 0:15:24I think this is one of the ways to do it.
0:15:24 > 0:15:27INTERVIEWER: Are you worried about looking old, ageing?
0:15:27 > 0:15:30Yeah, I'm worried about the ageing process.
0:15:30 > 0:15:33I've got quite a lot of fine lines, wrinkles around the eyes,
0:15:33 > 0:15:36and I've got a bit of asymmetry to my face as well, so...
0:15:36 > 0:15:38That I feel is noticeable.
0:15:38 > 0:15:40Where do you see the asymmetry?
0:15:40 > 0:15:45- Sort of in the eyebrow and going down to the eyelid.- OK.
0:15:45 > 0:15:49The whole brow on this side sits probably in a region
0:15:49 > 0:15:53of about half a millimetre lower than that side, OK?
0:15:53 > 0:15:58The differences between both sides, though, are so subtle that I think
0:15:58 > 0:16:02the best way of dealing with that is in the way you pluck your eyebrows.
0:16:02 > 0:16:08Trying to achieve that degree of change with an injectable...
0:16:08 > 0:16:14Half a millimetre changes, they're not necessarily achievable.
0:16:14 > 0:16:15Give me a big smile again, please.
0:16:15 > 0:16:18So that's you on maximum smiling
0:16:18 > 0:16:21and I would rate them as grade one out of five.
0:16:21 > 0:16:23Erm...
0:16:23 > 0:16:28And you've got literally nothing at all when your face is at rest.
0:16:28 > 0:16:33So I...I wouldn't really recommend any treatment round there just yet.
0:16:33 > 0:16:37And actually, from having a look at the condition of your skin
0:16:37 > 0:16:40just now, I don't think you're going to be
0:16:40 > 0:16:44ready for a treatment like Botox for at least another ten years.
0:16:44 > 0:16:46- Oh, right!- All right?
0:16:46 > 0:16:48If I don't need it, I don't need it.
0:16:48 > 0:16:51He said I've got great skin and that's a bit of a boost to me.
0:16:51 > 0:16:54That my skin's in good condition and is going to be in good
0:16:54 > 0:16:57condition for a long time is a really nice thing to hear.
0:16:57 > 0:17:00Cosmetic practice is all psychology to me.
0:17:00 > 0:17:02It's nothing to do with the way the patient looks.
0:17:02 > 0:17:05The primary outcome is how the patient feels about themselves.
0:17:05 > 0:17:08I want to not just make people happy for right now,
0:17:08 > 0:17:11I also want to help them make decisions
0:17:11 > 0:17:14that I think are going to also keep them happy
0:17:14 > 0:17:15long term into the future.
0:17:15 > 0:17:18And one of the big concerns that I have
0:17:18 > 0:17:20is that a lot of young girls
0:17:20 > 0:17:22who are doing things to their face right now,
0:17:22 > 0:17:25they see short-term benefits but they're really going to regret it
0:17:25 > 0:17:28when they get 10, 15 years down the line.
0:17:28 > 0:17:30This goes for men too.
0:17:30 > 0:17:34Graham has popped into the clinic for a check-up on a hair transplant
0:17:34 > 0:17:36he's recently undergone there.
0:17:36 > 0:17:39But he's had a lot of other work done elsewhere,
0:17:39 > 0:17:41and is happy with a more extreme look.
0:17:41 > 0:17:45Quite a few times I've been to Darren and he said, "That's
0:17:45 > 0:17:50"far too much," or "Don't do this," and he also wouldn't do that to me.
0:17:50 > 0:17:53But a lot of it, if it was real proper surgery,
0:17:53 > 0:17:55I would definitely listen to him,
0:17:55 > 0:17:57but when it's fillers and things like that,
0:17:57 > 0:18:00that maybe I just want a wee bit larger than he would do, then I
0:18:00 > 0:18:03just think they can be dissolved if they're really, really bad, I guess.
0:18:03 > 0:18:06But this is the mistake that he makes.
0:18:06 > 0:18:08Most people who come to see me want to blend in.
0:18:08 > 0:18:11They want to look good for themselves but want to blend in.
0:18:11 > 0:18:14Graham quite likes having things that make him stand out,
0:18:14 > 0:18:15with the lips and the cheeks...
0:18:15 > 0:18:19I wouldn't say... I would just think that it's... I don't really know.
0:18:19 > 0:18:22Maybe not to look like I've had work done,
0:18:22 > 0:18:24but I actually don't think it does.
0:18:24 > 0:18:27But I guess it's because it's over time, the filler has built up
0:18:27 > 0:18:31and built up, that you just get used to looking at something and think...
0:18:31 > 0:18:34..that you, I don't know, you just...
0:18:34 > 0:18:37You just want more added in and you think it might look better
0:18:37 > 0:18:40and it maybe just becomes too extreme for some people.
0:18:40 > 0:18:42INTERVIEWER: Do you think you lose objectivity?
0:18:42 > 0:18:44Yeah, probably.
0:18:44 > 0:18:46- With a lot of things.- Yeah.
0:18:48 > 0:18:5135-year-old Bob is also in to see Darren
0:18:51 > 0:18:53about a hair transplant.
0:18:53 > 0:18:55He sings in a band
0:18:55 > 0:18:58and is worried he'll lose his mojo along with his locks.
0:18:58 > 0:19:01INDISTINCT SINGING
0:19:01 > 0:19:03It kind of affects my confidence.
0:19:03 > 0:19:07Makes me a bit nervous at times of people looking at my hairline,
0:19:07 > 0:19:11and also just the kind of culture nowadays, you know,
0:19:11 > 0:19:14that folk are doing things about their appearance,
0:19:14 > 0:19:17and I don't think there's anything wrong with that as such.
0:19:17 > 0:19:22How much hair you can have up here depends on how much hair you've
0:19:22 > 0:19:25- got at the back.- Mm-hm.- OK?
0:19:25 > 0:19:29The density of the hair at the back of your head
0:19:29 > 0:19:31- I would say is about average.- Mm-hm.
0:19:31 > 0:19:34Possibly a little bit below average, OK?
0:19:34 > 0:19:38So you've not got a massive amount of hair that we can borrow from, OK?
0:19:38 > 0:19:42- OK.- So any hair restoration procedure is never going to give you
0:19:42 > 0:19:44- a full head of hair.- Mm-hm.
0:19:44 > 0:19:47You've got an option of either having a thin scattering
0:19:47 > 0:19:51at the front and the back or, if you would prefer - and it
0:19:51 > 0:19:54would probably be my recommendation -
0:19:54 > 0:19:56to focus more on the front of the head.
0:19:56 > 0:19:58It's a long procedure.
0:19:58 > 0:20:01We normally start at about half-seven, eight in the morning
0:20:01 > 0:20:04and we rarely finish before six, seven o'clock at night.
0:20:04 > 0:20:06So you can be here for nearly 12 hours.
0:20:06 > 0:20:09Bruising, swelling, itching - all these things are normal.
0:20:09 > 0:20:11It's not a pleasant experience and by the end of the day,
0:20:11 > 0:20:15most people are thinking, "Dear God, why have I done this to myself?"
0:20:15 > 0:20:19- Does it sound terrifying? - I have to be honest, a wee bit...
0:20:19 > 0:20:22Some of it does sound a wee bit kind of, you know, concerning.
0:20:22 > 0:20:25But the reality is, when you do this, you've done it
0:20:25 > 0:20:28and there's no going back, so you need to know the absolute
0:20:28 > 0:20:32cold, hard facts before you decide that you want to do it.
0:20:32 > 0:20:34You have to be 100% certain.
0:20:34 > 0:20:36Darren speaks from experience.
0:20:36 > 0:20:40He had his own hair transplant when he was in his 20s.
0:20:40 > 0:20:43A hair transplant is one of the most physically demanding
0:20:43 > 0:20:45procedures Darren carries out.
0:20:45 > 0:20:51It can take up to 12 hours and costs around £6,000.
0:20:51 > 0:20:54It's a wee tiny bit disheartening that I'm not going to get,
0:20:54 > 0:20:55you know, complete coverage.
0:20:55 > 0:20:57INTERVIEWER: What about the day itself?
0:20:57 > 0:21:02Yeah, it sounds quite long and quite, erm... Yeah.
0:21:02 > 0:21:06That's probably the kind of worst thing about it, you know,
0:21:06 > 0:21:08I'm going to have to kind of have a good think about that,
0:21:08 > 0:21:10whether I want to put myself through that.
0:21:10 > 0:21:14- Am I actually doing this?! - SHE LAUGHS
0:21:14 > 0:21:17For patients new to the clinic, it can be a daunting first step.
0:21:17 > 0:21:21It took Botox virgin Susan, in her late 40s,
0:21:21 > 0:21:24years to pluck up the courage to call Dr Darren.
0:21:24 > 0:21:28- Here.- Yup.- Here.- Yup.
0:21:28 > 0:21:31- And just here is really annoying me. - Yup.
0:21:31 > 0:21:35- Because I'm 47 now and this here is going this way.- Yup.
0:21:35 > 0:21:39For Susan, it's a whole new world.
0:21:39 > 0:21:42And a slightly alarming one.
0:21:42 > 0:21:45- It's a lot of dots!- No, it's not!
0:21:45 > 0:21:48Botox is one example of a new class of drugs.
0:21:48 > 0:21:52It was initially designed by ophthalmic surgeons
0:21:52 > 0:21:54who specialised in treating squint.
0:21:54 > 0:21:56And one of the side-effects that they noticed was that
0:21:56 > 0:22:00when they were injecting this drug into muscles inside the eye,
0:22:00 > 0:22:03that the wrinkles around the eye started disappearing.
0:22:03 > 0:22:05And, erm...
0:22:06 > 0:22:09..the rest is history.
0:22:09 > 0:22:10Done!
0:22:10 > 0:22:14- What did you think?- Nothing like what I thought it was going to be.
0:22:14 > 0:22:15A wee bit tender around the eye.
0:22:15 > 0:22:18- I'm too busy thinking about the next bit.- No, no.
0:22:21 > 0:22:23- INTERVIEWER: Are you worried?- Yeah.
0:22:26 > 0:22:29Filler, I guess, is a bit like Polyfilla, except instead
0:22:29 > 0:22:33of filling out holes in the wall, you fill out holes in the face.
0:22:39 > 0:22:41That's you done.
0:22:41 > 0:22:43- SUSAN:- No going back.
0:22:43 > 0:22:44SHE EXHALES
0:22:44 > 0:22:50It was...much better than what I thought it was going to be.
0:22:50 > 0:22:53But it's just the whole unknown. This is my face.
0:22:53 > 0:22:55I'm just trusting...
0:22:56 > 0:22:59..his expertise and that he knows what he's doing.
0:22:59 > 0:23:02As long as we've communicated clearly that you wanted
0:23:02 > 0:23:03- the Katie Price look... - SHE LAUGHS
0:23:03 > 0:23:05Aaaagh!
0:23:07 > 0:23:09It's amazing!
0:23:11 > 0:23:14One... I mean, I... I'm actually quite shocked...
0:23:15 > 0:23:20- ..just how quickly... - Yup.- And this here...- Yup.
0:23:21 > 0:23:23You want to still have a bit of...
0:23:23 > 0:23:28what time has gave you, I suppose, a wee bit, but I'm shocked...
0:23:28 > 0:23:32absolutely shocked that that's as flat.
0:23:32 > 0:23:35The desire to look good is big business
0:23:35 > 0:23:38and Darren wants to expand from the surgery into the supermarket.
0:23:38 > 0:23:42He's in London for meetings about a new skincare range he is developing.
0:23:42 > 0:23:46It's something he actually hopes will encourage people to get LESS Botox.
0:23:46 > 0:23:49The great thing about the brand is, you know,
0:23:49 > 0:23:51with a word like "Stop" for the name, you know,
0:23:51 > 0:23:54we've had the advantage of being able to be really quite
0:23:54 > 0:23:58single-minded and perhaps bold with the way that we've worked with it.
0:23:58 > 0:24:02- Yup.- To create this almost kind of call-to-action approach on the pack.
0:24:02 > 0:24:05Yeah, the key thing behind the word "Stop"
0:24:05 > 0:24:07is I want people to stop doing unnecessary procedures.
0:24:07 > 0:24:09If you're having a bad hairdo,
0:24:09 > 0:24:12- the answer is not to inject Botox to stop that.- Yeah.
0:24:12 > 0:24:16I'm so pleased that we've got that colour happening on our packs.
0:24:16 > 0:24:18- It had to happen somewhere. - It's just brilliant.
0:24:18 > 0:24:20It had to happen somewhere.
0:24:20 > 0:24:21Erm...
0:24:21 > 0:24:24Yeah, I kind of almost wanted the whole pack that colour,
0:24:24 > 0:24:26but I actually, I've gone for the band.
0:24:26 > 0:24:29- I think the band is really classy. - 'This is my sideline.'
0:24:30 > 0:24:34But it's all relevant. I think Botox has become a status symbol.
0:24:34 > 0:24:37There is a section of the population out there who don't want Botox
0:24:37 > 0:24:40to look natural, they want Botox to look like they've had Botox.
0:24:40 > 0:24:44It's almost like wearing a T-shirt that says "Dolce & Gabbana"
0:24:44 > 0:24:46across the front.
0:24:46 > 0:24:48- Yeah.- Erm...
0:24:48 > 0:24:51You're saying, "Look, I've got... I paid this money.
0:24:51 > 0:24:53"I paid a fortune for a T-shirt that I could have
0:24:53 > 0:24:55"got for a quarter of the price somewhere else,
0:24:55 > 0:24:59"but I got the expensive one that's got the expensive brand on it."
0:24:59 > 0:25:03# All the beautiful people...#
0:25:03 > 0:25:08Darren has been offered a slot on shopping channel QVC
0:25:08 > 0:25:11to launch his skincare products.
0:25:11 > 0:25:15# Everyone looks the same. #
0:25:15 > 0:25:20Before they sign the deal, though, he has to do a screen test.
0:25:20 > 0:25:24Something he feels is a little out of his comfort zone.
0:25:24 > 0:25:28I'm quite anxious about how it's going to come across.
0:25:28 > 0:25:30I don't want to be here doing something that's going to
0:25:30 > 0:25:33compromise me professionally.
0:25:33 > 0:25:37I don't want to sit in here looking like some sort of used-car salesman.
0:25:37 > 0:25:40It would be good to see the texture of the cream, putting it on the
0:25:40 > 0:25:44- back of your hand and just showing us how it sinks into the skin.- Yeah.
0:25:44 > 0:25:46When you do that, just hold your hand
0:25:46 > 0:25:48nice and steady for the camera.
0:25:48 > 0:25:49All skin types.
0:25:49 > 0:25:51Great.
0:25:51 > 0:25:53Joining me now is a guy that I've really enjoyed talking to
0:25:53 > 0:25:55and I know you're going to really enjoy hearing from.
0:25:55 > 0:25:59- It's Dr Darren McKeown. How are you, sir?- Nice to meet you today, Mike.
0:25:59 > 0:26:04- It's got a lovely smooth texture. - It's smooth, soft, evened out...
0:26:04 > 0:26:07I'm going to be getting myself some of this, I have to say.
0:26:07 > 0:26:11I'm 44 this week and, you know, all the signs are there, so...
0:26:11 > 0:26:14- You don't look a day over 34. - HE LAUGHS
0:26:14 > 0:26:15You're a very kind man.
0:26:15 > 0:26:17Listen, if you want to get yours,
0:26:17 > 0:26:20make sure you apply today under the 30-day-money-back guarantee.
0:26:20 > 0:26:24- Hello!- Hello!- Hi, guys. - How was that?- Yeah, it was OK?- Yes.
0:26:24 > 0:26:27- What did you think? That's the most important...- OK!
0:26:27 > 0:26:28LAUGHTER
0:26:28 > 0:26:32- He's hedging his bets there! - I think you might have been a bit nervous.- Yes.
0:26:32 > 0:26:35A little bit, and I'm not surprised because you've never done
0:26:35 > 0:26:37this before and it's a whole different world.
0:26:37 > 0:26:41Erm... I love you, I love your personality.
0:26:41 > 0:26:44I think you might just need to relax a little bit,
0:26:44 > 0:26:47- just kind of relax those shoulders. - Yup.- Erm...
0:26:47 > 0:26:50- Most definitely you've passed to go on air.- OK.- That's for sure.
0:26:50 > 0:26:53So if you could do a little bit of work. Do you know something
0:26:53 > 0:26:56- you didn't do?- What?- You didn't pick it up once.- I didn't?
0:26:56 > 0:26:59- No, you didn't. - LAUGHTER
0:26:59 > 0:27:02- Well done, congratulations. - Thank you.- Really nice to have met you.- Nice to meet you.
0:27:02 > 0:27:05By the time I come back for the next one, I'll have a new face!
0:27:05 > 0:27:09'I felt a bit like a rabbit caught in the headlights.'
0:27:09 > 0:27:11The job that they want me to do is to big myself up and big up
0:27:11 > 0:27:15my product, which is not something that, you know, naturally...
0:27:15 > 0:27:16Er...
0:27:16 > 0:27:20It's not something that I guess you're really taught growing up.
0:27:20 > 0:27:24You're not really taught to do that growing up in the west of Scotland.
0:27:24 > 0:27:27You're more thought to be self-deprecating.
0:27:27 > 0:27:30So it's kind of almost going against what has been ingrained in me
0:27:30 > 0:27:32since childhood.
0:27:34 > 0:27:37Back in Glasgow and back to the day job.
0:27:37 > 0:27:41Darren is trialling a new skin-tightening machine.
0:27:41 > 0:27:43He needs someone to test it on.
0:27:43 > 0:27:46And who better than his mum?
0:27:46 > 0:27:49The machine works by creating a series of wounds under the skin.
0:27:49 > 0:27:52This triggers a healing response in the skin.
0:27:52 > 0:27:56The theory is sound, but Darren wants to make sure
0:27:56 > 0:27:59it won't be too painful a process for his patients.
0:27:59 > 0:28:01INTERVIEWER: Do you often get Susan to test things, Darren?
0:28:01 > 0:28:04- Erm...- Everything!
0:28:04 > 0:28:06- It's all in the name of duty. - Yeah.
0:28:06 > 0:28:08All in the name of BEAUTY.
0:28:08 > 0:28:11It's all very well looking at clinical studies that appear
0:28:11 > 0:28:13to show that things work,
0:28:13 > 0:28:15but actually testing them on someone who's actually
0:28:15 > 0:28:21representative of women coming through the door is invaluable.
0:28:21 > 0:28:23- How was that?- OK. It's all right.
0:28:23 > 0:28:26- I'm watching your toes. - NURSE LAUGHS
0:28:26 > 0:28:29Because when the toes start to curl is when I know you're lying.
0:28:29 > 0:28:31SHE WHIMPERS
0:28:31 > 0:28:33- All right?- Mm.
0:28:33 > 0:28:35MACHINE BEEPS AND WHIRS
0:28:35 > 0:28:37SHE WHIMPERS
0:28:41 > 0:28:45Darren has known many of his patients for years.
0:28:45 > 0:28:48Christine is a retired dance teacher and model.
0:28:48 > 0:28:51She reckons she was the first person in Scotland to get Botox
0:28:51 > 0:28:53back in the '80s.
0:28:53 > 0:28:58I did this for the newspapers when they started doing
0:28:58 > 0:29:02Botox in Scotland, so this was the gentleman putting the needle in.
0:29:02 > 0:29:04Actually, they put it in the wrong place
0:29:04 > 0:29:08and I had a wee droopy eye for a wee while.
0:29:08 > 0:29:11I left school at 15 and I didn't have any O-Levels, and the
0:29:11 > 0:29:15headmaster said that all I was good at was putting my lipstick on.
0:29:15 > 0:29:18And then I opened up my business when I was 16,
0:29:18 > 0:29:20and it was really successful.
0:29:20 > 0:29:22I gave up three years ago
0:29:22 > 0:29:25and that was 45 years I had done at this school.
0:29:25 > 0:29:29But it was just great. You met so many fantastic people.
0:29:29 > 0:29:32I just loved it all. It was a great time.
0:29:32 > 0:29:36I won Scotland's Seaside Queen and I was a Royal Navy pin-up.
0:29:36 > 0:29:39They used to meet me off the train with a guard of honour
0:29:39 > 0:29:41and all this thing.
0:29:41 > 0:29:42But I don't look back and think,
0:29:42 > 0:29:45"Oh, I wish I looked like that again."
0:29:45 > 0:29:46I'm fine.
0:29:46 > 0:29:49The only thing I would really like to have done is something to
0:29:49 > 0:29:52do with the lines in my hands.
0:29:52 > 0:29:54I would love that, because I think that's quite an ageing thing
0:29:54 > 0:29:58when people see somebody older, the hands are quite a telltale.
0:29:58 > 0:30:01And that can be filled in so it would be more plumped up.
0:30:01 > 0:30:04INTERVIEWER: Is the intention to look as young looking at possible?
0:30:04 > 0:30:07Yeah, I think as young as possible without overdoing it.
0:30:07 > 0:30:09It needs to be quite subtle. And then people...
0:30:09 > 0:30:13I mean, I always add a few years on to my age and people go,
0:30:13 > 0:30:16"Oh, you look great for that age."
0:30:16 > 0:30:19Like I say, I'm not bad for 80.
0:30:21 > 0:30:23Nice to see you. Thank you.
0:30:27 > 0:30:29- That sore?- Mm-hmm.
0:30:29 > 0:30:33- Really sore or just a wee bit? - Just a wee bit.
0:30:33 > 0:30:35- OK.- And that's just one bit.
0:30:37 > 0:30:42- I hope not.- That looks great already, actually.- It does.
0:30:42 > 0:30:44So if you look at that hand and compare it to that one,
0:30:44 > 0:30:48- it just looks a little bit more plump.- It does.
0:30:48 > 0:30:51I think we've taken five years off your hands, I have to say.
0:30:51 > 0:30:52Hoo! Thank you very much.
0:30:52 > 0:30:55The people who come here, we get to see them on a regular basis
0:30:55 > 0:30:57over a long period of time,
0:30:57 > 0:31:00so they become sort of... almost become your friends.
0:31:00 > 0:31:03- That's it, yeah, I agree. - So it is a little bit more relaxed
0:31:03 > 0:31:05and I guess what we're doing here, you know,
0:31:05 > 0:31:09we're not in a normal doctor surgery where you're giving people bad news.
0:31:09 > 0:31:11We're doing something that's positive, that's having
0:31:11 > 0:31:13a positive impact on people's life.
0:31:16 > 0:31:20As cosmetic surgery becomes more and more common,
0:31:20 > 0:31:23couples are increasingly visiting the clinic together.
0:31:23 > 0:31:26Husband and wife Jonathan and Dawn are the latest couple
0:31:26 > 0:31:29to consult Darren to go under the needle together.
0:31:29 > 0:31:33- Jonathan's rather squeamish.- Yeah. - He won't look at this.
0:31:33 > 0:31:36Do you know what? It's normally the husbands or the boyfriends that
0:31:36 > 0:31:39end up fainting. No-one ever faints on the table, it's always the man
0:31:39 > 0:31:42- that's over in the corner. - Jonathan, look away.
0:31:45 > 0:31:48The key thing with a man's face
0:31:48 > 0:31:51is that less is always more.
0:31:53 > 0:31:55- Very good. - Yeah, it's got to look natural.
0:31:58 > 0:32:00I shall see you on Sunday.
0:32:00 > 0:32:03Dawn runs a dog-grooming business from home and Susan isn't
0:32:03 > 0:32:06the only female in the McKeown household
0:32:06 > 0:32:08who likes to look after herself.
0:32:08 > 0:32:10Meet Maisie, Darren's dog.
0:32:13 > 0:32:16You don't look so cute now, Maisie. No.
0:32:26 > 0:32:29- Why do you do it?- Vanity.
0:32:29 > 0:32:31Purely for vanity.
0:32:32 > 0:32:38It makes me feel good. If I think I'm looking good, I feel good.
0:32:38 > 0:32:41Definitely gives me a confidence.
0:32:41 > 0:32:44It's getting more and more popular and it just seems to me
0:32:44 > 0:32:46that's the way it's heading.
0:32:46 > 0:32:49It will just be the norm that everybody goes
0:32:49 > 0:32:55and gets Botox, fillers, a little bit of light surgery.
0:32:55 > 0:32:59I don't mind people knowing that I've had work done.
0:32:59 > 0:33:03It's offensive, you kind of want people to know that you're spending
0:33:03 > 0:33:06this money to upkeep your looks.
0:33:06 > 0:33:09I think, what's happening now is parents are doing it,
0:33:09 > 0:33:11the children are seeing the parents doing it
0:33:11 > 0:33:15and the children are then... they're going to follow suit.
0:33:15 > 0:33:17It's just going to be...
0:33:18 > 0:33:22..popping out for your groceries and pop in and get my Botox done.
0:33:22 > 0:33:26Opinion is divided, however, when it comes to Dawn and Jonathan's sons,
0:33:26 > 0:33:29who have different views about whether these treatments
0:33:29 > 0:33:30are a good idea.
0:33:30 > 0:33:36The pressure from magazines, TV, celebrities,
0:33:36 > 0:33:39all that, saying that you...
0:33:39 > 0:33:43In a way, saying that you have to look young,
0:33:43 > 0:33:48you have to look beautiful, you have to look not you.
0:33:48 > 0:33:52Eventually, you get to a stage that you have to do it.
0:33:52 > 0:33:55I don't think that it's really being dishonest to yourself.
0:33:55 > 0:33:59I think it's you just doing everything you can to keep
0:33:59 > 0:34:01yourself feeling happy and better
0:34:01 > 0:34:04and making yourself appear nicer to everyone else.
0:34:04 > 0:34:07I don't think that's dishonest, I think it's...
0:34:07 > 0:34:09what everyone wants.
0:34:09 > 0:34:11What kind of consultation are you looking for?
0:34:13 > 0:34:17- I'm just going to start by the most painful part.- Removing my make-up?
0:34:18 > 0:34:21- You don't look like a farmer. - I know.
0:34:21 > 0:34:24My husband's away just now, so he's not back until Thursday.
0:34:24 > 0:34:27- I've not even told him I'm coming here.- Oh, my goodness.
0:34:27 > 0:34:29I can hear your toes curling in your shoes.
0:34:29 > 0:34:31You can, I know.
0:34:31 > 0:34:34It's an ageing process and if we can hold it back a little bit,
0:34:34 > 0:34:36then, you know, it's worth...
0:34:36 > 0:34:39it's worth it for me and I'm quite happy to do it.
0:34:39 > 0:34:41No embarrassment about it whatsoever.
0:34:43 > 0:34:47The machine takes a lump of tissue into the chamber
0:34:47 > 0:34:49and freezes everything down to minus ten degrees.
0:34:49 > 0:34:52Your skin can survive but the fat cells can't.
0:34:58 > 0:35:00Quite a few. You've not to say no.
0:35:02 > 0:35:04The big, deep line's not as deep as it used to be.
0:35:04 > 0:35:06No, it's not.
0:35:07 > 0:35:10I probably fill about half a dozen lower eyelids a day.
0:35:11 > 0:35:14It shouldn't be satisfying but it kind of is.
0:35:14 > 0:35:17It's like squeezing a big spot.
0:35:17 > 0:35:18The ideal male face,
0:35:18 > 0:35:22the width of the jaw should be about the same width as the cheekbone.
0:35:27 > 0:35:32I just want to look as young as possible, that's the bottom line.
0:35:32 > 0:35:34I don't think anybody, realistically,
0:35:34 > 0:35:37if they're true to themself, want to get old.
0:35:41 > 0:35:43You don't want to look like everybody else that walks
0:35:43 > 0:35:46- out my door.- No, no.- You want to walk out looking like you.
0:35:46 > 0:35:47Uh-huh, just enhanced.
0:35:47 > 0:35:50I'm going to move him and that's us done.
0:35:51 > 0:35:53As easy as that.
0:35:53 > 0:35:56I'll probably do it for ever now. It's like a drug, isn't it?
0:35:56 > 0:35:59Once you feel good, you know, why not?
0:35:59 > 0:36:03- My Facebook yesterday went mental. - With?
0:36:03 > 0:36:06- Because I put like a before-and-after picture.- Oh.
0:36:06 > 0:36:08Honest to God, I had about 80 messages.
0:36:08 > 0:36:11The whole of my lunch I just had to sit and answer everybody.
0:36:11 > 0:36:13- This is the most painful bit. - CARD MACHINE BEEPS
0:36:16 > 0:36:18Brilliant.
0:36:18 > 0:36:21Yeah, lovely.
0:36:21 > 0:36:22Fab.
0:36:25 > 0:36:28With a mixture of excitement and trepidation,
0:36:28 > 0:36:31Liz arrives for the day of her face-lift.
0:36:31 > 0:36:35It will take three hours and cost £5,500.
0:36:35 > 0:36:39We go through our life's journey and you're somebody's wife,
0:36:39 > 0:36:42you're somebody's daughter, you're somebody's mother
0:36:42 > 0:36:46and you tend always to be doing stuff for the main people
0:36:46 > 0:36:50that's in your family to keep your family unit safe and good
0:36:50 > 0:36:52and - "I want that and I want that and I want that."
0:36:54 > 0:36:57This time I'm actually just doing it for me.
0:36:57 > 0:36:59My daughter is absolutely against it.
0:37:00 > 0:37:03She said to me, "I don't know why you're doing this.
0:37:03 > 0:37:06"I don't think you need to get it done
0:37:06 > 0:37:09"and I can't believe that you're actually going to get this done."
0:37:09 > 0:37:14And I think that's her being totally, brutally honest
0:37:14 > 0:37:20and I admire her for that. However, at 28,
0:37:20 > 0:37:23I probably thought as well, "I would never get that done."
0:37:25 > 0:37:28These procedures are carried out by Darren's colleague,
0:37:28 > 0:37:30surgeon Amir Nakhdjevani.
0:37:30 > 0:37:34Amir has pioneered a new technique that lets him
0:37:34 > 0:37:37perform the procedure under local anaesthetic.
0:37:37 > 0:37:40The advantage is that, as Liz is awake throughout,
0:37:40 > 0:37:42it drastically reduces downtime.
0:37:42 > 0:37:46The downside is that, well, Liz is awake throughout.
0:37:46 > 0:37:51It's a slightly surreal procedure but Liz seems to be bearing up well.
0:37:51 > 0:37:54Right now I'm speaking to the angel Raphael,
0:37:54 > 0:37:57because he is the healing angel.
0:37:57 > 0:37:59I'm saying, "Make this happen very quickly."
0:38:00 > 0:38:02Oh, mamma mia.
0:38:10 > 0:38:12I'm actually having a conversation in my brain...
0:38:14 > 0:38:16..and...
0:38:16 > 0:38:18I'm thinking,
0:38:18 > 0:38:20two hours from now, two hours from now.
0:38:20 > 0:38:24- Yes, yes.- It'll be over with, it'll be over with.
0:38:26 > 0:38:29So this bit is the muscle layer that we're going to tighten
0:38:29 > 0:38:33and you can see what it does to the jawline.
0:38:33 > 0:38:36It is a surgical procedure, by all means.
0:38:37 > 0:38:41This is not a nonsurgical technique and people need to be aware
0:38:41 > 0:38:43of that because, with any surgery, there are risks
0:38:43 > 0:38:50but what it does do is it makes the downtime a lot less
0:38:50 > 0:38:53so that people can get on with their lives and, you know,
0:38:53 > 0:38:58they have work commitments, social commitments and all those things.
0:38:58 > 0:39:04It's not acceptable for them to be away for four weeks or six weeks.
0:39:07 > 0:39:08So you can see...
0:39:10 > 0:39:12..you can see Liz now feels a lot lighter.
0:39:12 > 0:39:14SHE GIGGLES
0:39:14 > 0:39:17The only joke in here is, depending on how much comes off,
0:39:17 > 0:39:19depending on how well Maisie is fed tonight.
0:39:21 > 0:39:23Yup, that's done.
0:39:23 > 0:39:25Are you looking 12 years old yet?
0:39:27 > 0:39:30I would say you're about 15 from here.
0:39:30 > 0:39:32Amir, you need to pull a bit tighter.
0:39:37 > 0:39:39- INTERVIEWER:- What are you hoping to get out of it?
0:39:39 > 0:39:43I just want to look fresher. You know?
0:39:43 > 0:39:49I'm 50, I've got a daughter at 28, it's not as though I'm trying
0:39:49 > 0:39:53to peel away the years because - do you know something? -
0:39:53 > 0:39:56it is what it is but I just want to look a wee bit fresher.
0:39:56 > 0:40:00Everybody wants to look their best and they feel that, you know,
0:40:00 > 0:40:05they still have a lot to give and I want to enjoy life.
0:40:06 > 0:40:09Something like this makes that quite possible.
0:40:11 > 0:40:14And people who don't understand about plastic surgery,
0:40:14 > 0:40:19they think it's all about vanity and it's about just, you know,
0:40:19 > 0:40:21getting on with your life and, you know,
0:40:21 > 0:40:25if it doesn't affect you, you don't need to have it done.
0:40:25 > 0:40:28This is what people want, it's not what they need.
0:40:30 > 0:40:32You're done.
0:40:32 > 0:40:37- I'm done?- All done.- See? Now you can have a sigh of relief.
0:40:40 > 0:40:44- Ready?- Yeah.- So you've got to see past the swelling.- OK.
0:40:44 > 0:40:46Thank you.
0:40:47 > 0:40:49Oh, my God, what a difference.
0:40:52 > 0:40:53That's totally away.
0:40:54 > 0:40:55I don't have that.
0:40:59 > 0:41:01Back to your normal routine.
0:41:05 > 0:41:08(I'm so excited.)
0:41:08 > 0:41:10Even although you hurt me a couple of times...
0:41:12 > 0:41:15..I love it, thank you so much.
0:41:16 > 0:41:20I don't have those pouches any more.
0:41:21 > 0:41:23They're away.
0:41:27 > 0:41:28Aww, you did so well.
0:41:30 > 0:41:33- See you later.- Bye, girls.- Bye.
0:41:35 > 0:41:38- Good result.- Yeah, really good.
0:41:38 > 0:41:41Erm, she seems really happy, which is the most important thing.
0:41:41 > 0:41:43That's what makes it all worth while.
0:41:53 > 0:41:56Make-up artist and beauty writer Craig has known Darren
0:41:56 > 0:41:57and Susan for years.
0:41:59 > 0:42:02- You look well.- Thank you very much. - You've lost weight.- Trying hard.
0:42:02 > 0:42:04Yeah, personal trainer.
0:42:04 > 0:42:06It would be kind of nice if I had...
0:42:06 > 0:42:09- You know what I'm going to say. - I do know what you're going to say.
0:42:09 > 0:42:11Slightly more volume in my lip.
0:42:11 > 0:42:15But that's... How long has that been since I've had that done?
0:42:15 > 0:42:18It's been a while but the chronological time doesn't matter.
0:42:18 > 0:42:21What matters is how much filler is still left in there.
0:42:23 > 0:42:27- They're perfect.- Is it? Right, OK. - It is perfect.
0:42:27 > 0:42:31For me, this is just like going to the dentist or going to get
0:42:31 > 0:42:34a manicure or whatever, it's just part and parcel
0:42:34 > 0:42:36of your beauty routine.
0:42:36 > 0:42:38Some people might think it's vanity.
0:42:40 > 0:42:44Some people may think it's vanity but a haircut's vanity, buying
0:42:44 > 0:42:49a pair of shoes is a necessity but if it's a nice loafer, it's vanity.
0:42:49 > 0:42:52Your car's vanity, your home's vanity.
0:42:52 > 0:42:55There's a very fine line between necessity and vanity and, for me,
0:42:55 > 0:42:57this is both.
0:42:57 > 0:43:00It's who I am, it contributes to what I do, it gives me
0:43:00 > 0:43:02confidence to do what I do.
0:43:02 > 0:43:06It's such a personal thing and you cannot put it in a box.
0:43:06 > 0:43:09- That's you all done today. - Is that us done? Fantastic.
0:43:09 > 0:43:11- Another five years off. - Bring on Ibiza.
0:43:11 > 0:43:15Darren has decided that being a TV presenter isn't for him
0:43:15 > 0:43:18and has enlisted his friend to help out.
0:43:18 > 0:43:22Craig is one of my patients who's been coming to me for a few years.
0:43:22 > 0:43:25I think he would be better suited to doing the bits that
0:43:25 > 0:43:26I'm maybe not so comfortable with.
0:43:26 > 0:43:29That is a universal product and it's just getting that to come across.
0:43:29 > 0:43:32I think a lot of people are still quite snotty about QVC thinking,
0:43:32 > 0:43:35"Oh, who buys from TV shopping channels?"
0:43:35 > 0:43:37But the reality is that lots of people do.
0:43:37 > 0:43:40And it's a really good way of launching a product
0:43:40 > 0:43:44and I'm fortunate that I've got the opportunity to do that.
0:43:44 > 0:43:45So, somehow, some way,
0:43:45 > 0:43:48I just need to work out how to make it work in a way that
0:43:48 > 0:43:51I feel comfortable with and in a way that delivers the results
0:43:51 > 0:43:55that both me and QVC want to do but in a way that's not going to
0:43:55 > 0:43:59compromise me or make me feel really awkward about what I'm doing.
0:44:03 > 0:44:05After you.
0:44:06 > 0:44:11- It's launch day at the QVC studios. - You sure you're all right?
0:44:11 > 0:44:12Yeah, I'm fine, aye.
0:44:12 > 0:44:15You're doing so well. No pressure but you've got to make me
0:44:15 > 0:44:17a millionaire in the next eight minutes.
0:44:17 > 0:44:20In eight minutes? Make it out to ten.
0:44:21 > 0:44:24- Can you hear OK?- Yeah, I can hear what's happening, yeah.
0:44:24 > 0:44:26While Craig sweats about his performance,
0:44:26 > 0:44:29Darren is firmly focused on the sales figures,
0:44:29 > 0:44:32which are fed through to the green room in real-time.
0:44:34 > 0:44:37The sales look awful for the hour, awful.
0:44:40 > 0:44:41Ten seconds.
0:44:41 > 0:44:44Five, four, three...
0:44:47 > 0:44:52Here on QVC, we love to welcome a new face, a new brand, a new product
0:44:52 > 0:44:54and we are really excited.
0:44:54 > 0:44:56Here are the details on this for you right away.
0:44:56 > 0:45:00We have the UK launch, if not the worldwide launch, on this.
0:45:00 > 0:45:03You get this smooth, even canvas that reflects the light,
0:45:03 > 0:45:06so you've got a brighter, more radiant and even skin tone.
0:45:06 > 0:45:08Dear God, look at those numbers!
0:45:09 > 0:45:13Come on, come on. Look, look!
0:45:13 > 0:45:16OK, we are now limited stock on the current...
0:45:16 > 0:45:18This is selling so, so quickly.
0:45:20 > 0:45:22Look at the... You'll break my neck!
0:45:22 > 0:45:26That is about to... No, it's not about to sell out, it has sold out.
0:45:26 > 0:45:28Oh!
0:45:28 > 0:45:29That's it.
0:45:31 > 0:45:33DARREN SQUEALS
0:45:37 > 0:45:39Amazing result.
0:45:41 > 0:45:43I've got a couple in my bag, so...
0:45:43 > 0:45:45Ship them, ship them!
0:45:45 > 0:45:48Oh, everybody, you want to see the texts, the phone's no stopped,
0:45:48 > 0:45:50text, text, text.
0:45:50 > 0:45:55- I am so proud and happy for you, darling.- Oh, I'm glad.
0:45:56 > 0:45:58- Did she say she recorded it as well? - Yes.
0:45:58 > 0:46:01"We'll be watching it another ten times before bed tonight."
0:46:01 > 0:46:04- Her and your dad going crazy? - Your poor mother, she been on yet?
0:46:04 > 0:46:06She's messaged. She's Facebooked.
0:46:06 > 0:46:08- You know how she's a Facebook fan now?- Mm-hmm.
0:46:08 > 0:46:10Erm, she's probably going to send some emojis,
0:46:10 > 0:46:12that'll be the next thing.
0:46:17 > 0:46:22Bob has decided to go ahead with the hair transplant.
0:46:22 > 0:46:26- Right, sir, that's us ready.- OK. - Are you ready?- Yes, I'm ready.
0:46:27 > 0:46:28As ready as I'll ever be.
0:46:31 > 0:46:34It's probably going to feel like you're wearing a helmet.
0:46:34 > 0:46:37- Does it feel as though your head's ten times the size?- Yeah.
0:46:37 > 0:46:38It kind of is.
0:46:38 > 0:46:42If Botox is a sprint, this is a marathon.
0:46:42 > 0:46:46A gruelling 12-hour procedure lies ahead.
0:46:46 > 0:46:49All performed under local anaesthetic.
0:46:49 > 0:46:53A strip of donor hair is removed from the back of the head
0:46:53 > 0:46:56and cut up into individual transplants which are painstakingly
0:46:56 > 0:47:00inserted into thousands of holes at the front of the head.
0:47:00 > 0:47:02It's physically and emotionally draining for Bob.
0:47:05 > 0:47:07Hopefully not.
0:47:07 > 0:47:08But it can happen.
0:47:10 > 0:47:13It happened to me. I looked an absolute fright after mine.
0:47:13 > 0:47:16Absolutely hated it, said it was the worst thing in the world.
0:47:16 > 0:47:18"Why have I done this to myself?"
0:47:18 > 0:47:22And, at the time, would have given anything to be able to undo it.
0:47:23 > 0:47:25But, actually,
0:47:25 > 0:47:28now it was by far and away the best thing I've ever done.
0:47:28 > 0:47:31We are supposed to, or we have traditionally been supposed to
0:47:31 > 0:47:38just accept baldness as it happens, we're not supposed to care about it.
0:47:38 > 0:47:39But we do.
0:47:41 > 0:47:45I remember being in the pub one night before I had the transplant
0:47:45 > 0:47:48and I was washing my hands at the sink
0:47:48 > 0:47:53and this random stranger who I never knew looked at me,
0:47:53 > 0:47:55shook his head and said, "Mate, just shave it off."
0:47:57 > 0:47:58And I was supposed to laugh it off.
0:47:58 > 0:48:01I could have actually poked his eyes out.
0:48:01 > 0:48:05While Darren makes thousands of incisions into Bob's scalp, his team
0:48:05 > 0:48:09of technicians cut up the follicles harvested from the back of his head.
0:48:09 > 0:48:13It's a race against time as, the sooner they are transplanted,
0:48:13 > 0:48:15the greater the chances of success.
0:48:16 > 0:48:20I think everyone has some form of insecurity, you know,
0:48:20 > 0:48:24or something that makes them a bit nervous or a bit kind of...
0:48:24 > 0:48:30And that is mine, it's appearing to have this kind of...
0:48:30 > 0:48:34to be going bald, you know what I mean? At a young age.
0:48:34 > 0:48:37I mean, I'm 35 years old.
0:48:37 > 0:48:40Some people may see that as young, some people may not but...
0:48:42 > 0:48:46Yeah, I still see myself as young, I don't like to look old, you know?
0:48:49 > 0:48:51It's about four o'clock in the afternoon
0:48:51 > 0:48:56and so far we've got in about 800 of the 2,400 grafts that are going in.
0:48:56 > 0:49:00So we've probably got another two, maybe three hours to go.
0:49:00 > 0:49:03Hopefully we'll be finished at about six or seven o'clock tonight.
0:49:03 > 0:49:06He's doing really well in terms of pain.
0:49:06 > 0:49:09His pain management has been fine,
0:49:09 > 0:49:13he's just getting to the stage now where he's really knackered
0:49:13 > 0:49:16and you can see that he's really knackered just by looking at him.
0:49:16 > 0:49:19He's just generally sore all over from sitting in the same position.
0:49:20 > 0:49:24So far, the procedure has taken seven long hours
0:49:24 > 0:49:26and it's still not over.
0:49:29 > 0:49:30Ugh.
0:49:32 > 0:49:34The thought of another two hours of this...
0:49:34 > 0:49:37I always feel terrible when you get to this stage
0:49:37 > 0:49:39because I know exactly what it feels like.
0:49:39 > 0:49:41It's kind of like, if you're running a marathon
0:49:41 > 0:49:44and you kind of hit the wall, if you know what I mean,
0:49:44 > 0:49:45that's kind of what it feels like to me.
0:49:45 > 0:49:48I've hit a wee bit of a wall at the moment but I'm all right.
0:49:50 > 0:49:54It will be fine but the thought of sitting back down, lying back
0:49:54 > 0:50:00down like that again for another two hours or something is not appealing.
0:50:14 > 0:50:19Just make sure that all the grafts are sitting in the right direction
0:50:19 > 0:50:22and then clean up.
0:50:24 > 0:50:26Then you can go home.
0:50:26 > 0:50:29- He's just glad it's over, aren't you?- Yeah.- Yeah.
0:50:32 > 0:50:35- How do you feel?- All right, fine.
0:50:38 > 0:50:40Come back and do it all again tomorrow?
0:50:47 > 0:50:50Lynn is back in for the next stage of her restoration project -
0:50:50 > 0:50:55a painful chemical peel to renew skin damaged by excessive sunbed use
0:50:55 > 0:50:58when she was in her 20s.
0:50:58 > 0:51:01You've got quite a few fine lines and you've got
0:51:01 > 0:51:03a loss of elasticity in the skin.
0:51:03 > 0:51:05And some uneven pigmentation
0:51:05 > 0:51:08and all of that is absolutely classic sun damage.
0:51:08 > 0:51:12It's not much fun and there's no point in trying to sugar-coat it.
0:51:12 > 0:51:15She's probably going to spend the next couple of days thinking,
0:51:15 > 0:51:18"What the hell have I done to myself?"
0:51:18 > 0:51:21But I am fairly confident that, in two weeks' time
0:51:21 > 0:51:24when it's peeled off and she's looking at the nice, fresh skin,
0:51:24 > 0:51:27that she will actually be happy with it.
0:51:27 > 0:51:29So a necessary evil.
0:51:31 > 0:51:33- All because of the demon sunbeds. - Yes.
0:51:33 > 0:51:38We see quite a lot of sun damage in Glasgow, which is ironic
0:51:38 > 0:51:41considering that we very rarely see any sun.
0:51:41 > 0:51:47But it is purely the effect of the sunbed culture that we have.
0:51:49 > 0:51:53We're using an acid to remove some of the outer layers of the skin
0:51:53 > 0:51:55so that, when the skin heals,
0:51:55 > 0:51:59it heals in a more youthful condition than when it started.
0:52:01 > 0:52:05It's tough going as the acid burns through the layers of Lynn's skin.
0:52:05 > 0:52:09- How are you feeling?- Fine. - Sure?- Yeah.
0:52:12 > 0:52:15- It's quite horrendous but it's manageable.- What's that?
0:52:15 > 0:52:18- I said it's quite horrendous but it's manageable.- OK.
0:52:19 > 0:52:21I actually hate causing people pain.
0:52:24 > 0:52:27And I know how important it is to them as well, you know.
0:52:27 > 0:52:29We tend to make it all a bit fun and light
0:52:29 > 0:52:32but, actually, there's a reason that we're putting acid on her face
0:52:32 > 0:52:36and putting her through this pretty horrific process.
0:52:36 > 0:52:39It's because there is genuinely something that does upset her about
0:52:39 > 0:52:42her appearance and I want to fix that for her.
0:52:45 > 0:52:46Is it really blue? REALLY blue?
0:52:46 > 0:52:50The acid is mixed with a special blue dye that lets Darren see
0:52:50 > 0:52:52how well it's working.
0:52:52 > 0:52:56It will fade in the next 24 hours but the downside is that she
0:52:56 > 0:53:00leaves the clinic looking like an extra from the next Smurfs movie.
0:53:00 > 0:53:01Three, two, one.
0:53:02 > 0:53:04I need to go to my car like that!
0:53:07 > 0:53:11You never said it would be THAT blue.
0:53:11 > 0:53:13- I'm going to give you... - A baseball cap and a mask?
0:53:15 > 0:53:17It will fade, I promise.
0:53:18 > 0:53:21No, I think there's a couple staring over there.
0:53:23 > 0:53:25What are your plans tonight?
0:53:25 > 0:53:27I think staying in, not answering the door.
0:53:39 > 0:53:43Craig, following his success as QVC's newest star,
0:53:43 > 0:53:45is back in the clinic.
0:53:45 > 0:53:48He's getting excess skin from his eyelids removed.
0:53:48 > 0:53:52- How are we feeling?- A wee bit nervous. A wee bit nervous.
0:53:52 > 0:53:56- I've got a severe overhang, always have.- It's not that severe.
0:53:56 > 0:54:02- It is.- He's got a tiny little bit of excess but it bothers him.
0:54:02 > 0:54:05And he... Well, you can tell them what you said to me.
0:54:05 > 0:54:08- He hated it when he saw it on QVC. - Yeah.
0:54:08 > 0:54:11When I saw myself on camera, there was a side shot and that's
0:54:11 > 0:54:13when it became really, really obvious
0:54:13 > 0:54:17- that I had to do something about it. - It wasn't that bad.
0:54:18 > 0:54:20OK, when your eyes are closed, as you can see,
0:54:20 > 0:54:22there's quite a lot of skin.
0:54:22 > 0:54:24Yeah, you get a lot more stuff than I do.
0:54:24 > 0:54:26You're allowed a lot more than I am.
0:54:26 > 0:54:28I think I'm persistent.
0:54:28 > 0:54:29I get told no.
0:54:31 > 0:54:34- How am I looking?- Great.- Beautiful.
0:54:34 > 0:54:38My mum has never noticed and she's known me for 30...nearly 38 years.
0:54:38 > 0:54:43My mum has never noticed my lips, she's never noticed my chin,
0:54:43 > 0:54:45she's never noticed my jawline.
0:54:45 > 0:54:48She knows I have Botox and she always says my skin looks great
0:54:48 > 0:54:51and it's dead smooth. My dad's a wee bit horrified.
0:54:51 > 0:54:54He kind of thinks, "Why are you playing with your face?"
0:54:54 > 0:54:56He just thinks...
0:54:56 > 0:54:58his sons look great the way they are.
0:54:58 > 0:55:01He loves us for who we are.
0:55:01 > 0:55:05But the thing is, he's never noticed. He'll know now.
0:55:17 > 0:55:21Actually quite a few follicles that are all starting to come through.
0:55:21 > 0:55:23Almost an inch worth of growth in some of the earliest ones
0:55:23 > 0:55:25that have come in.
0:55:25 > 0:55:27This is still very early days but
0:55:27 > 0:55:31it's really good progress for where we are.
0:55:31 > 0:55:34I think that just in these last couple of years
0:55:34 > 0:55:38since you've had football players going through this procedure
0:55:38 > 0:55:42that, you know, even your kind of more West of Scotland men and even
0:55:42 > 0:55:47your more kind of laddy kind of beer-drinking guys have taken to
0:55:47 > 0:55:50the idea that, you know, that it's acceptable to have a transplant.
0:55:50 > 0:55:53I'm not saying that I'd be one of those people now that would be
0:55:53 > 0:55:56going and getting plastic surgery or any of that kind of stuff,
0:55:56 > 0:55:59it wouldn't say that would be me.
0:55:59 > 0:56:02I wouldn't say that the people that do go for that kind of thing
0:56:02 > 0:56:05either, I don't have any criticism of them.
0:56:05 > 0:56:08I think if you want to improve yourself and we have the technology
0:56:08 > 0:56:12and the means to be able to improve theirselves and how they look,
0:56:12 > 0:56:14you know, I don't see a problem with that.
0:56:17 > 0:56:19It's the world we live in.
0:56:19 > 0:56:22The world's a fast-moving place where everything's available
0:56:22 > 0:56:26to everybody, whereas before it was just the certain few that got
0:56:26 > 0:56:27through that opening in the door.
0:56:27 > 0:56:31So it's really nice that somebody like a normal woman like me,
0:56:31 > 0:56:34that sells cars, is a mum,
0:56:34 > 0:56:38can come and be with professional people that'll no change you,
0:56:38 > 0:56:42just make you a wee bit softer and a wee bit happier.
0:56:42 > 0:56:45So I always like coming here.
0:56:45 > 0:56:48- Prozac in the needle. - Exactly. Exactly.
0:56:48 > 0:56:51Obviously, since starting the treatment with Darren,
0:56:51 > 0:56:54the most prominent thing is probably my cheekbones
0:56:54 > 0:56:56are obviously much higher. The bags under my eyes have less,
0:56:56 > 0:57:00just due to my tear-duct troughs being filled as well.
0:57:00 > 0:57:03My skin at the moment is still not great but it obviously will
0:57:03 > 0:57:07improve once the chemical peel has completely taken effect.
0:57:07 > 0:57:10Once that's back to normal, and, obviously, once
0:57:10 > 0:57:14I've got make-up on, I think I would feel more like myself.
0:57:14 > 0:57:17Like, you know, what I think I'm going to look like
0:57:17 > 0:57:18when you look in the mirror.
0:57:18 > 0:57:21I think everyone's always kind of seeking for perfection, so,
0:57:21 > 0:57:25you know, unless you are realistic, you would kind of keep chasing that
0:57:25 > 0:57:27dream of perfection and it might never be there.
0:57:32 > 0:57:34The definition in your jawline looks amazing.
0:57:34 > 0:57:37We've got rid of those little jowly bits here that you
0:57:37 > 0:57:41used to have and the contour in your neck is much smoother.
0:57:41 > 0:57:46Let's have a wee look at the scars. The scars are healing beautifully.
0:57:46 > 0:57:49Going back 30, 40, 50 years ago,
0:57:49 > 0:57:52women did live in a different society to what we live in now.
0:57:52 > 0:57:56However, I think women now make their own choices, they make
0:57:56 > 0:58:01their own money, they can spend their own money how they see fit
0:58:01 > 0:58:07and, if that then makes that woman feel better about herself,
0:58:07 > 0:58:09why not?
0:58:09 > 0:58:13You can send me to the moon, so why can't I get rid of my jowls?
0:58:13 > 0:58:15CAMERAMAN LAUGHS
0:58:15 > 0:58:17I'm no really bothered what people think.
0:58:17 > 0:58:19I did this for me is, do you know?
0:58:19 > 0:58:22Probably my son and my family get a better version of me
0:58:22 > 0:58:24than was there for a few years ago
0:58:24 > 0:58:28and I know that sounds really silly but, if you're really happy,
0:58:28 > 0:58:32then it sort of comes out into your outer circle of your family,
0:58:32 > 0:58:36so if this is what it takes, then let it be.
0:58:36 > 0:58:40- Let people do what they need to do to make themselves happy.- Good.
0:58:40 > 0:58:42Thank you.
0:58:53 > 0:58:55# I fell in love again. #