0:00:02 > 0:00:05My name's Jessica-Jane Clement. When I'm not modelling or protecting you
0:00:05 > 0:00:11from being scammed on The Real Hustle, I'm at the beauticians trying out new treatments.
0:00:11 > 0:00:13But I've learnt from my experience
0:00:13 > 0:00:15that it can be like the Wild West out there!
0:00:15 > 0:00:20In most parts of the country you, me, or anyone can open up a salon.
0:00:20 > 0:00:24You don't need qualifications to practise and I can tell you
0:00:24 > 0:00:27from experience there's some shocking work out there.
0:00:27 > 0:00:29A few years ago, I had some lip fillers and ended up
0:00:29 > 0:00:32with two small hard lumps in the middle of my lips.
0:00:32 > 0:00:33Attractive!
0:00:33 > 0:00:35Each week we're going to be investigating
0:00:35 > 0:00:40various beauty disaster stories and try to discover what went wrong.
0:00:40 > 0:00:44Tonight, the latest piercing trend ends in disaster.
0:00:44 > 0:00:48With the piercing needle, they were splitting open my skin.
0:00:48 > 0:00:50It went a really dark black colour
0:00:50 > 0:00:53and to find that they could have caused severe nerve damage
0:00:53 > 0:00:56in my hand, that could ruin somebody's life.
0:00:56 > 0:00:58I take the salon responsible to task.
0:00:58 > 0:01:03- It's not a scar, that's an open wound.- It's an open wound from where a piercing was removed.
0:01:03 > 0:01:07And a treatment for longer locks leaves one girl with a small bald patch.
0:01:07 > 0:01:11The middle of my scalp had basically been ripped off from my head.
0:01:11 > 0:01:14I smelled her hair and it smelled like off cheese.
0:01:14 > 0:01:16Oh, my God!
0:01:21 > 0:01:24Us Brits love to pamper ourselves
0:01:24 > 0:01:27and we spend a whopping £4 billion on salon treatments.
0:01:27 > 0:01:31But not everybody who steps out of the salon is a happy customer.
0:01:31 > 0:01:36As 20-year-old Yemzi Akinbade from Bournemouth, found out.
0:01:36 > 0:01:39Before the treatment I had a really full head of hair
0:01:39 > 0:01:42and it was really healthy and now it's really dry and brittle
0:01:42 > 0:01:44and I've got bald patches.
0:01:51 > 0:01:53As a fashion student and part-time model,
0:01:53 > 0:01:57Yemzi likes to change her hairstyle almost as often as her clothes.
0:01:57 > 0:02:01I've done so many photo shoots and catwalks. Looks are so important.
0:02:05 > 0:02:08I enjoy it cos I like to express myself in front of the camera
0:02:08 > 0:02:12and it's fun to have my makeup done, try on loads of different outfits and stuff.
0:02:16 > 0:02:20When I was young, I used to have braids. I used to relax my hair.
0:02:20 > 0:02:22I've had weaves, done so many different things.
0:02:22 > 0:02:26For her latest look, Yemzi wanted long luxurious locks,
0:02:26 > 0:02:29but on a student budget, so she headed to the capital
0:02:29 > 0:02:31to get a good deal.
0:02:31 > 0:02:35It's only £25 in London whereas it's about £125 in Bournemouth.
0:02:35 > 0:02:38There's a small black population in Bournemouth so they charge more money.
0:02:38 > 0:02:41This is the photo when I was in the hair salon
0:02:41 > 0:02:45and thought I looked quite funny when my hair was braided down so I took a photo.
0:02:45 > 0:02:49Yemzi had a weave. Extensions were sewn onto braids of her own hair.
0:02:49 > 0:02:51Afro-Caribbean hair gives when it's platted,
0:02:51 > 0:02:55so to make sure it stayed in, it had to be snug.
0:02:57 > 0:03:01When you get weaves, they are really tight so you expect to have a headache for a few days,
0:03:01 > 0:03:03but she got about halfway through
0:03:03 > 0:03:07and I decided to take a Paracetamol because I was in so much pain.
0:03:07 > 0:03:09I felt like I was having a panic attack or something.
0:03:09 > 0:03:12The next few days I was still feeling really bad
0:03:12 > 0:03:14and then the hair stopped hurting.
0:03:14 > 0:03:17From there, everything was fine.
0:03:17 > 0:03:21Yemzi hit the town with her new long locks, but three weeks later
0:03:21 > 0:03:23her dream weave turned into a hair horror.
0:03:25 > 0:03:28I noticed the smell and that's when
0:03:28 > 0:03:31I realised that the weave had obviously gone wrong.
0:03:31 > 0:03:34One sniff from Mum and it seemed less of a hairy,
0:03:34 > 0:03:37more of a dairy problem lay beneath her weave.
0:03:37 > 0:03:41I smelled her hair and it smelled like off cheese
0:03:41 > 0:03:44and I turned round and said she needs to take her hair out...
0:03:44 > 0:03:46and see what it was.
0:03:49 > 0:03:53I had noticed that hair was just coming out as I was unbraiding it.
0:03:53 > 0:03:59Then I saw a wound. I was seeing blood and an open wound.
0:03:59 > 0:04:02- That was when I phoned the doctors. - I was just really shocked.
0:04:02 > 0:04:05I knew there was a smell, but I wasn't expecting
0:04:05 > 0:04:09that it was because my scalp had been ripped off of my head.
0:04:09 > 0:04:12Yemzi's kept her lost locks as evidence of her hair horror.
0:04:12 > 0:04:14That's actually my skin where's it's been pulled off
0:04:14 > 0:04:17and that's what was making the smell.
0:04:17 > 0:04:22Hair extensions are big business. Our favourites are made
0:04:22 > 0:04:25from human hair and next to the US and China, little old Britain
0:04:25 > 0:04:27buys more than any other nation.
0:04:27 > 0:04:29With a sewn in weave,
0:04:29 > 0:04:31your hair's braded and extensions are stitched on.
0:04:31 > 0:04:36But overuse of extensions can lead to long term hair loss.
0:04:38 > 0:04:42Yemzi Akingbade went to a professional salon to get
0:04:42 > 0:04:45her weave, but she believes the hair stylist got it so wrong
0:04:45 > 0:04:48she's now been left with a small bald patch.
0:04:50 > 0:04:52So she's packed her bag of evidence and come to meet me,
0:04:52 > 0:04:55so I can see the damage for myself.
0:04:55 > 0:04:58I look forward to seeing Jess and hopefully she can get me some help
0:04:58 > 0:05:00because I really don't know what to do now.
0:05:03 > 0:05:08- Hello!- Hi, nice to meet you. - Nice to meet you, too. How are you?
0:05:08 > 0:05:11- I'm good, thanks, how are you?- Good, thank you. Shall we have a seat?
0:05:13 > 0:05:16What did you have done and why have it done in the first place?
0:05:16 > 0:05:20I wanted a new look and I didn't want to touch my hair with chemicals
0:05:20 > 0:05:23so I went for the weave and it's meant to protect my hair,
0:05:23 > 0:05:24but in the end it made it worse.
0:05:24 > 0:05:27When did you know something wasn't right?
0:05:27 > 0:05:30The centre was tender to touch so I thought that was a bit odd.
0:05:30 > 0:05:34- There was no pain for the rest of the time. It was only when it smelt.- What does it smell like?
0:05:34 > 0:05:37- My mum said it smelled like mouldy cheese.- Oh, no!
0:05:37 > 0:05:41The only think I was worried about was how many people had smelled it.
0:05:41 > 0:05:43- That was the main thing I was concerned about.- Oh!
0:05:43 > 0:05:45It was really embarrassing.
0:05:45 > 0:05:46I just had to take it off.
0:05:46 > 0:05:49I felt so disgusting in myself and as I was undoing it,
0:05:49 > 0:05:52it was fine, and I got to the centre and hair came out.
0:05:52 > 0:05:54- Like the scalp was coming with it.- Oh, no!
0:05:54 > 0:05:56Bits of the scalp were coming with it.
0:05:56 > 0:05:59It was attached with some hair that I've got with me.
0:05:59 > 0:06:05- So this is your scalp?- This is my hair and the end is the scalp.
0:06:05 > 0:06:09- So have you still got a bald patch now?- Yeah.- Can I have a look?- Yeah.
0:06:09 > 0:06:13- It's just here.- That looks so painful!- It doesn't actually hurt.
0:06:13 > 0:06:15I'd be so angry.
0:06:16 > 0:06:19That goes right the way down there as well.
0:06:19 > 0:06:22It looks like it's really bumped as well, like it's scarred.
0:06:22 > 0:06:26- How's that affected the modelling? - I was going to do hair modelling
0:06:26 > 0:06:27but I couldn't with a bald patch.
0:06:27 > 0:06:30- So it's actually costing you money now?- Yeah.
0:06:30 > 0:06:34I'd like to look into what's happened cos we don't know why you lost your hair
0:06:34 > 0:06:39- and secondly, I want to see if there's anything I can do to help you.- Thank you.
0:06:39 > 0:06:40Hopefully, I can get my hair back.
0:06:40 > 0:06:43Yes, we want to get your natural hair back.
0:06:43 > 0:06:44Thank you.
0:06:44 > 0:06:48I've got scabs on my hair. I don't know if my hair can grow back
0:06:48 > 0:06:50but fingers crossed.
0:06:53 > 0:06:56Body piercing's become big business
0:06:56 > 0:06:58and in the last ten years the number of salons
0:06:58 > 0:07:02and piercing parlours on our high street has more than doubled.
0:07:02 > 0:07:05You might be surprised to hear that there's
0:07:05 > 0:07:06no official piercing qualification
0:07:06 > 0:07:10which is worrying because the latest craze, dermal piercing,
0:07:10 > 0:07:13involves implanting a stud or a gem into parts of your body
0:07:13 > 0:07:19and if it goes wrong, getting it out can be a nightmare.
0:07:19 > 0:07:23As 22-year-old beauty junkie, Rosie Todman from Gloucester
0:07:23 > 0:07:25found out to her cost.
0:07:25 > 0:07:27I use fake tan,
0:07:27 > 0:07:28get my nails done,
0:07:28 > 0:07:30have my eyebrows dyed,
0:07:30 > 0:07:32teeth whitening, just the home kit.
0:07:32 > 0:07:34When I think about it it's quite a bit!
0:07:34 > 0:07:38The more is more approach applies to piercings too.
0:07:38 > 0:07:42My first real piercing was my belly button.
0:07:42 > 0:07:44and I had that done when I was 12.
0:07:44 > 0:07:47I used to have my tongue pierced and my nose pierced.
0:07:47 > 0:07:52Once you've had one piercing, you feel like, "What can I get done next?"
0:07:52 > 0:07:55And then Rosie decided to take the plunge
0:07:55 > 0:07:59and get her first ever dermal anchor at her local piercing parlour.
0:07:59 > 0:08:04That's the place where I've had most of my piercings done so that's why I went there.
0:08:04 > 0:08:07I just thought it would add that extra little bit of sparkle.
0:08:07 > 0:08:09Rosie picked her gem and braved the procedure.
0:08:09 > 0:08:11You've actually got to cut a hole out
0:08:11 > 0:08:16and push through the hole they've made with a plate which has
0:08:16 > 0:08:18a screw on it which they then screw the gem on top.
0:08:21 > 0:08:25All was well for a few weeks until the sparkly gem fell off
0:08:25 > 0:08:27and then her problems started.
0:08:27 > 0:08:29I first noticed when I was walking back into my office
0:08:29 > 0:08:33and I pushed the door open and I noticed that the gem
0:08:33 > 0:08:36was missing and it looked really red and quite swollen.
0:08:36 > 0:08:39I know you should have been able to see the screw coming
0:08:39 > 0:08:44out of the skin which the gem screws on and I couldn't see that any more.
0:08:44 > 0:08:48Two days later Rosie went back to Kara to ask the piercers for help.
0:08:48 > 0:08:52"Do you realise that the plate had sunken a little bit into my skin?"
0:08:52 > 0:08:56One of the piercing team tried to dig the lost anchor out of her hand.
0:08:56 > 0:08:59She was struggling trying to get it out.
0:08:59 > 0:09:02My hand was bleeding, I felt a bit faint
0:09:02 > 0:09:06cos I'd been in pain for the last half an hour, 40 minutes.
0:09:06 > 0:09:08But there was worse to come.
0:09:08 > 0:09:11Then she just stopped and said "Oh, we're shutting now,
0:09:11 > 0:09:12"Come back tomorrow."
0:09:12 > 0:09:15I felt like I've went through that pain and they didn't have
0:09:15 > 0:09:17the courtesy to ask me nicely to leave,
0:09:17 > 0:09:19It was just like "We're shutting now.
0:09:19 > 0:09:21"You'll have to come back tomorrow."
0:09:21 > 0:09:24Rosie was sent away with the anchor still embedded
0:09:24 > 0:09:26and an open wound in her hand.
0:09:26 > 0:09:28She returned the next day.
0:09:28 > 0:09:32This time staff turned DIY doctors in their attempt
0:09:32 > 0:09:33to remove the anchor.
0:09:33 > 0:09:36With a piercing needle, they were slitting open my skin.
0:09:36 > 0:09:38She put her fingers down on my hand
0:09:38 > 0:09:41and was sort of like squeezing it out, like that.
0:09:41 > 0:09:45And suddenly she just said "I've lost it" to her friend.
0:09:47 > 0:09:49It was just like a rip basically, in my hand.
0:09:49 > 0:09:54Gobsmackingly, the piercers asked Rosie to leave.
0:09:54 > 0:09:56It was time to shut up shop. Again!
0:09:56 > 0:10:01Rosie finally turned to the local hospital for help.
0:10:01 > 0:10:05It went like a really dark sort of black colour. I had it x-rayed.
0:10:05 > 0:10:09They could tell by where it was that it was around some nerves
0:10:09 > 0:10:11so they had to be careful.
0:10:11 > 0:10:14They said that I had to have what was in my hand removed
0:10:14 > 0:10:17and go under a general aesthetic
0:10:17 > 0:10:20so they could open up my hand properly in a sterile environment
0:10:20 > 0:10:22to get it out.
0:10:22 > 0:10:25Then to find out that they could have caused severe nerve damage
0:10:25 > 0:10:28in my hand - that could ruin somebody's life.
0:10:28 > 0:10:31On the advice of doctors, Rosie went back to Kara to report
0:10:31 > 0:10:33her injury, but felt humiliated
0:10:33 > 0:10:38when she was offered a free piercing or vouchers as compensation.
0:10:38 > 0:10:42They didn't care if I was left with a scar. That's the most upsetting thing. They just didn't care at all.
0:10:44 > 0:10:47I've travelled to Gloucester to meet Rosie
0:10:47 > 0:10:50to find for out myself how a microdermal
0:10:50 > 0:10:52could have landed her in A&E.
0:10:52 > 0:10:55This is a new trend and is seemingly quite dangerous
0:10:55 > 0:10:59so I want to meet Rosie and find out what it's all about
0:10:59 > 0:11:00and how she is now.
0:11:02 > 0:11:06So, dermal implants. I've heard a little bit about them.
0:11:06 > 0:11:09- Why did you want one done? - It's a new piercing that was out
0:11:09 > 0:11:12and I was up for seeing what it was like and also,
0:11:12 > 0:11:15cos it's quite a girly piercing cos all you're left with is just a gem.
0:11:15 > 0:11:17Can you explain exactly what went wrong?
0:11:17 > 0:11:20The ball came off the top cos it wasn't screwed on tight enough
0:11:20 > 0:11:24so I just went back in there for them to screw the ball back on.
0:11:24 > 0:11:27Unfortunately, it wasn't high enough so she tried to pull it out
0:11:27 > 0:11:30and was digging around, trying to get underneath it.
0:11:30 > 0:11:33She just told me the shop was shutting and I'd have to come back.
0:11:33 > 0:11:37- So they actually sent you home with an open wound?- Yeah.
0:11:37 > 0:11:40- And then you went back the next day?- Yeah.
0:11:40 > 0:11:43She then got a piercing needle and was trying to slit open my skin
0:11:43 > 0:11:45to open it up.
0:11:45 > 0:11:48- That must have been so, so painful!- It was horrible!
0:11:48 > 0:11:52I did say to them, "Should I go to hospital to have this removed?"
0:11:52 > 0:11:55and she said, "No, the hospital won't do anything different
0:11:55 > 0:11:57"than what we're doing."
0:11:57 > 0:11:59She dug her thumbnails around it
0:11:59 > 0:12:01and was trying to squeeze it out through the cut,
0:12:01 > 0:12:05but instead, she pushed on the plate too hard and then they told me
0:12:05 > 0:12:08- the shop was shutting.- A second time they told you it was shutting?- Yeah.
0:12:08 > 0:12:11Then did you go the hospital afterwards?
0:12:11 > 0:12:13Yeah, I saw the hand surgeon and he said
0:12:13 > 0:12:15because of all the nerves and the arteries
0:12:15 > 0:12:18that are right where the piercing was embedded in my skin,
0:12:18 > 0:12:21he said I'd have to go under general aesthetic to remove it.
0:12:21 > 0:12:23Can I ask what are you actually left with now?
0:12:23 > 0:12:27Sort of like a scar, like a bubbly kind of scar.
0:12:27 > 0:12:30At the time, I felt quite angry and now I feel quite upset
0:12:30 > 0:12:34because it caused quite a lot of trauma in my life
0:12:34 > 0:12:37and I had been going there for many years as well
0:12:37 > 0:12:38and I do feel let down by them.
0:12:38 > 0:12:42- Well, I'm going to do my best to get some answers for you.- Thank you.
0:12:43 > 0:12:46I want to find out more about this microdermal craze,
0:12:46 > 0:12:48so I'm going back to basics,
0:12:48 > 0:12:52starting by seeing the procedure for myself.
0:12:52 > 0:12:56I've got an appointment with one of the countries top piercing experts
0:12:56 > 0:12:57and he's going to show me
0:12:57 > 0:13:01how a proper dermal piercing should be done.
0:13:01 > 0:13:05Dave Potasnick has over 20 years experience in piercing
0:13:05 > 0:13:08and dermal implants.
0:13:09 > 0:13:11- Hello.- Hiya.- I'm Jess. - Hiya, I'm Dave.
0:13:11 > 0:13:14Dave has set up his own training school to demonstrate
0:13:14 > 0:13:17how this very new trend should be done.
0:13:17 > 0:13:21# I can't look at your skin Cos it's doing me in. #
0:13:21 > 0:13:23Basically, I'm on a bit of a research mission
0:13:23 > 0:13:26because I met a girl called Rosie and now I've got
0:13:26 > 0:13:30loads of reservations about those dermal implants.
0:13:30 > 0:13:33- This is what happened to her.- OK.
0:13:33 > 0:13:35What are your thoughts straightaway when you see that?
0:13:35 > 0:13:38Um, that's not the prettiest picture.
0:13:38 > 0:13:41If microdermal's done properly, it shouldn't look like this.
0:13:41 > 0:13:43So can I see one of these implants?
0:13:43 > 0:13:47This is a very standard microdermal that we put in.
0:13:47 > 0:13:50The top unscrews so you can change them for different sizes
0:13:50 > 0:13:52and different colour gems. It goes into the skin
0:13:52 > 0:13:54like putting a foot into a shoe.
0:13:54 > 0:13:57So the longer part goes in first and the smaller heel just sits
0:13:57 > 0:13:59under the skin and that holds it in place.
0:13:59 > 0:14:01What would you do if one of your clients came back
0:14:01 > 0:14:05and they'd lost the top and the implant had started to embed?
0:14:05 > 0:14:08If we could easily see the top, we'd screw the top back on,
0:14:08 > 0:14:10tell them to keep it clean,
0:14:10 > 0:14:13get them to come back a couple of days later to have a check.
0:14:13 > 0:14:17If it was worse than that, we'd tell them to go and see a GP or casualty.
0:14:17 > 0:14:21We've got someone here who can show you how microdermal's done.
0:14:21 > 0:14:23- Yeah, can I see?- Yep, no problem.
0:14:24 > 0:14:28To start, Dave uses an antiseptic to sanitise the area.
0:14:28 > 0:14:31So what I'm going to do is pinch the skin up.
0:14:31 > 0:14:33I'll make the little incision with my punch,
0:14:33 > 0:14:36take the punch away, there'll be the little core of skin.
0:14:36 > 0:14:39It will either come with the punch of just be left.
0:14:39 > 0:14:40I'll pluck that out the way.
0:14:40 > 0:14:43There'll be a little hole in her wrist
0:14:43 > 0:14:47and then it's popping the dermal in...
0:14:47 > 0:14:49getting it down to the right level,
0:14:49 > 0:14:50wiggling it about...
0:14:50 > 0:14:52take the clamps off.
0:14:52 > 0:14:56You'll probably bleed a little bit and then mop it up
0:14:56 > 0:14:58and it's ready to go.
0:14:58 > 0:14:59How did that feel?
0:14:59 > 0:15:02That felt fine. It didn't really hurt at all.
0:15:02 > 0:15:05Now that I've seen a microdermal done for myself,
0:15:05 > 0:15:08I can see that it does take great skill to get it right.
0:15:08 > 0:15:10So make sure you thoroughly check out your piercer
0:15:10 > 0:15:13before you take the plunge.
0:15:13 > 0:15:18Yemzi Akingbade believes the weave she got in a London salon
0:15:18 > 0:15:20has left her with a small bald patch.
0:15:20 > 0:15:23I've brought her to meet Carol Michalaedes.
0:15:23 > 0:15:27She's a top trichologist, or hair consultant to you and me.
0:15:27 > 0:15:30Most people who come to see me are very worried
0:15:30 > 0:15:32that they're losing their hair.
0:15:32 > 0:15:35My job is to examine the hair and to examine the scalp
0:15:35 > 0:15:38to work out what's going wrong, to see what we can do for them.
0:15:38 > 0:15:40- Hiya, Lucy.- Hi. - Lovely to see you again.
0:15:40 > 0:15:43- Do you think your hair can grow back?- I'm hoping.
0:15:43 > 0:15:45I'll stay positive and say "yes."
0:15:45 > 0:15:49- We're going to find out for sure now.- Yeah.- Coming in?- Yep.
0:15:49 > 0:15:53It's nine days since Yemzi discovered her scalp infection
0:15:53 > 0:15:56and Carol's assessing whether she'll be bald forever.
0:15:56 > 0:16:01- Quite a bit of trauma here, isn't there?- Yeah.- Is it hurting?- No.
0:16:01 > 0:16:03It's not painful. Was it painful to begin with?
0:16:03 > 0:16:09- It was painful when she was sewing it.- And then it eased off?
0:16:09 > 0:16:13- Yeah, I felt no pain...- And when you took them out you felt no pain?
0:16:13 > 0:16:16- Only a bit tender. - Well, it's oozing a little bit.
0:16:16 > 0:16:19It's still a tiny bit raw looking.
0:16:19 > 0:16:22It is scabbing over.
0:16:22 > 0:16:26- Before this was done, your scalp was fine?- Yeah.
0:16:26 > 0:16:29No problems, you hadn't scratched yourself, banged yourself,
0:16:29 > 0:16:31had any kind of accident?
0:16:31 > 0:16:34- Um... Nothing?- No.
0:16:34 > 0:16:37Could Yemzi's bag of evidence hold the clue
0:16:37 > 0:16:39to whether her scalp will recover?
0:16:39 > 0:16:42- There you go.- Thank you.
0:16:42 > 0:16:45I mean, you can see that there's a lot of scalp matter in there
0:16:45 > 0:16:49so it's been oozing and weeping so clearly there's been an infection.
0:16:49 > 0:16:53It would seem that a lot of hair has been lost from the actual follicle
0:16:53 > 0:16:58so some of the hair would have come away as a result of the infection,
0:16:58 > 0:17:00some of it's broken off as a result of taking out the weave,
0:17:00 > 0:17:03putting in the weave too tightly, taking it out again.
0:17:03 > 0:17:05Do we know what's caused this?
0:17:05 > 0:17:10I think this is unusual damage to see as a result of a sewn-in weave.
0:17:10 > 0:17:12I think that it was sewn in too tightly.
0:17:12 > 0:17:16- So it sounds like I should speak to the salon about this. - Yes, I think so.
0:17:16 > 0:17:20I think really in light of the fact that she was complaining,
0:17:20 > 0:17:23she didn't feel well, it would have been sensible for
0:17:23 > 0:17:28the hairdresser to say, "I'm not too happy about carrying on with this."
0:17:28 > 0:17:29How fully will the hair grow back?
0:17:29 > 0:17:33On the actual sites where the scalp is injured,
0:17:33 > 0:17:35you've got the wounds, it looks like that will scar
0:17:35 > 0:17:39and hair doesn't generally grown on scar tissue.
0:17:39 > 0:17:42Around the sites, the tissue looks fine
0:17:42 > 0:17:44and that hair should grow back normally
0:17:44 > 0:17:47and my feeling is enough of that hair will grow back to cover
0:17:47 > 0:17:50the scar tissue you're left with so I don't want to paint
0:17:50 > 0:17:54a gloomy prospect, but you will end up with a little bit of scarring.
0:17:54 > 0:17:56- Thank you very much.- My pleasure.
0:17:56 > 0:17:58Well, that was mixed news for Yemzi
0:17:58 > 0:18:03because, although she'll have a scar, hair should grow around the scar and cover it up.
0:18:03 > 0:18:06But it is clear from what our expert said that something did go wrong
0:18:06 > 0:18:09with that weave and I've got some serious questions for that salon.
0:18:13 > 0:18:17Rosie Todman's microdermal ended up with a trip to A&E.
0:18:17 > 0:18:19So I've come to meet top hand surgeon Matt James in London
0:18:19 > 0:18:22to get his expert opinion on Rosie's case.
0:18:27 > 0:18:29I can't put an exact figure on it
0:18:29 > 0:18:32but I've seen, in the last year or so, maybe 10 or 15
0:18:32 > 0:18:34of these implants get snagged and tear out.
0:18:34 > 0:18:37If you're using your hands and you have something on the skin,
0:18:37 > 0:18:40the chances of it pulling out within a year are high.
0:18:40 > 0:18:42So this is a picture of Rosie's hand.
0:18:42 > 0:18:47As you can see, she has a scar in-between the first web of the hand
0:18:47 > 0:18:49which is fairly deep,
0:18:49 > 0:18:53and the implant, I believe, is still deep within the skin at this stage.
0:18:53 > 0:18:56My worry is those small nerves right underneath the skin.
0:18:56 > 0:18:58There is also muscle underneath the skin
0:18:58 > 0:19:01and some tendon in that region as well.
0:19:01 > 0:19:04If you're prodding around blindly, and we teach our trainees
0:19:04 > 0:19:07in hand surgery that you should never prod around blindly
0:19:07 > 0:19:10in the hand as you can damage these nerves.
0:19:10 > 0:19:13So what would recommend if somebody had a problem like this?
0:19:13 > 0:19:16Don't put a transdermal implant in to the back of the hand
0:19:16 > 0:19:18because it's going to snag and pull out.
0:19:18 > 0:19:21If you develop an infection in your transdermal implant,
0:19:21 > 0:19:22you need to see your GP
0:19:22 > 0:19:25or your local accident and emergency department.
0:19:25 > 0:19:28If the implant goes under the surface and is infected
0:19:28 > 0:19:32then it need to be fished out by somebody who knows the anatomy of the surrounding regions
0:19:32 > 0:19:35so you don't cause damage to the underlying structures.
0:19:35 > 0:19:40I don't believe most therapists know the anatomy of the region as they're not trained hand surgeons.
0:19:41 > 0:19:43I've collected my evidence
0:19:43 > 0:19:47and now I want to get some answers from the salons responsible.
0:19:47 > 0:19:51Yemzi wanted a striking new look, but not one like this!
0:19:51 > 0:19:55Our hair expert says the reason why she has her bald patch here
0:19:55 > 0:19:57is that the weave was put in too tight.
0:19:57 > 0:20:00Rosie's trend-setting treatment ended up in surgery.
0:20:00 > 0:20:04and out hand specialist says the reason why this was,
0:20:04 > 0:20:07was because the piercers should have never tried
0:20:07 > 0:20:09to retrieve that dermal implant.
0:20:09 > 0:20:11I want to talk to the people responsible
0:20:11 > 0:20:14so I'll try and contact them. Let's hope they want to talk to me.
0:20:16 > 0:20:21Yemzi's been told she could be left with a small bald patch forever.
0:20:21 > 0:20:24I want to help to give her a new style that will cover her blushes
0:20:24 > 0:20:27and the problem patch. So I've arranged an appointment
0:20:27 > 0:20:30with super stylist, Vernon Francoise.
0:20:32 > 0:20:34You won't see what I'm doing on you today.
0:20:34 > 0:20:37- You're going to be blindfolded. - OK.- How does that sound?
0:20:37 > 0:20:39Quite odd, but it's OK.
0:20:40 > 0:20:42We're blindfolding Yemzi
0:20:42 > 0:20:46because we want her new look to be a complete surprise.
0:20:47 > 0:20:51Vernon firmly believes it's better to work with the natural texture
0:20:51 > 0:20:56of Afro-Caribbean hair rather than going for damaging weaves.
0:20:56 > 0:20:59Many people think that the tighter you go the more secure
0:20:59 > 0:21:02it will be and it's something I really disagree with,
0:21:02 > 0:21:06so obviously by putting the thread through and tying it
0:21:06 > 0:21:11to knot it and secure it lifts the scalp and over a period of time
0:21:11 > 0:21:15causes soreness and the scalp to rebel against that
0:21:15 > 0:21:19and it ends up being an open wound, which is quite devastating.
0:21:22 > 0:21:24Yemzi lusts after long locks,
0:21:24 > 0:21:29but Vernon's not going to give her length, he's giving her hair height.
0:21:30 > 0:21:33If it's long and it's long in a certain way, it looks great,
0:21:33 > 0:21:34you'd be happy with that?
0:21:34 > 0:21:37- Yeah, I just want it to look the best it can.- Cool.
0:21:37 > 0:21:41This hairstyle's going to subtract the fact that there's a gaping hole
0:21:41 > 0:21:43in Yemzi's crown centre
0:21:43 > 0:21:46and emphasise the ethnicity of Afro hair.
0:21:46 > 0:21:48I think I'm going to like it.
0:21:52 > 0:21:55From the finished result which you will see,
0:21:55 > 0:21:59you will never ever think you've had any problems with your hair before.
0:21:59 > 0:22:02- Yeah.- If anything, I would assume now people will come up to you,
0:22:02 > 0:22:06- going "Oh, my God, I love your hair!".- Let's hope so.
0:22:06 > 0:22:11After over three hours of styling, Yemzi's new look is complete.
0:22:13 > 0:22:18- I want to open them!- Open.- Wow! Wow!
0:22:18 > 0:22:21That's amazing. I love it!
0:22:25 > 0:22:28Our main focus was obviously the situation at this crown here
0:22:28 > 0:22:32with the open wound but now you're trying to look for it, to find it.
0:22:32 > 0:22:33- I can't even notice it now.- No.
0:22:33 > 0:22:37At the same time, I wanted to give you length but shape.
0:22:37 > 0:22:39How will you feel walking out of the salon
0:22:39 > 0:22:41after everything you went through?
0:22:41 > 0:22:43I think I'm going to strut out of the salon.
0:22:43 > 0:22:46- I feel so much better about myself. - Just go off and have fun
0:22:46 > 0:22:49and don't be scared to embrace the beauty of your hair.
0:22:49 > 0:22:53You've restored my faith in hairdressers and I want to come back
0:22:53 > 0:22:56and get it touched up because I love it so much, I really do.
0:22:56 > 0:22:58- Thank you.- Thank you.
0:23:01 > 0:23:03I've had a major breakthrough.
0:23:03 > 0:23:06I'm on my way to Kara, which is the salon responsible
0:23:06 > 0:23:08for Rosie's microdermal nightmare
0:23:08 > 0:23:11because the manager has agreed to meet me face to face
0:23:11 > 0:23:13so this should be interesting.
0:23:13 > 0:23:18As far as Rosie's concerned, they haven't taken her ordeal seriously.
0:23:18 > 0:23:22So, I'm heading to Gloucester to confront the salon with the facts.
0:23:22 > 0:23:25The staff's actions ended in major surgery for Rosie.
0:23:25 > 0:23:29I want to convince them to stop putting dermal piercings
0:23:29 > 0:23:30into the hands
0:23:30 > 0:23:33and also stop them from trying to remove them themselves.
0:23:33 > 0:23:35I'm putting my case to the manager
0:23:35 > 0:23:38in charge of the salon who has agreed to meet me on camera.
0:23:38 > 0:23:41Hello, Carl? I'm Jess.
0:23:41 > 0:23:44I've got a picture of what Rosie was left with afterwards.
0:23:44 > 0:23:49I'd just like to get your opinion on that. What you have to say about it?
0:23:49 > 0:23:52Well, it doesn't look... Yeah, it doesn't look nice.
0:23:52 > 0:23:55- It looks quite painful. - It looks very painful, I agree.
0:23:55 > 0:23:58I'm a body piercer and I see lots of scarring.
0:23:58 > 0:24:01It's not a scar though, that's an open wound.
0:24:01 > 0:24:05It's an open wound from where a piercing's been removed.
0:24:05 > 0:24:08I wouldn't deny that it looks horrific to look at.
0:24:08 > 0:24:12How could a dermal implant been embedded so deep
0:24:12 > 0:24:15that you couldn't actually remove it?
0:24:15 > 0:24:19From what I'm aware, the piercing was OK for the first month or two,
0:24:19 > 0:24:20then the ball came off.
0:24:20 > 0:24:24Then they had an attempt at putting the gem back on to the bar.
0:24:24 > 0:24:28They couldn't do it. They asked her if she'd pop back in in the morning.
0:24:28 > 0:24:30She didn't come back for 24 hours.
0:24:30 > 0:24:34By that time, the skin had grown over the top,
0:24:34 > 0:24:36it was very deeply embedded.
0:24:36 > 0:24:38Why wasn't she sent to hospital straightaway
0:24:38 > 0:24:41instead of sending her home with an open wound on her hand?
0:24:41 > 0:24:44The day she came in, the piercer was on her own.
0:24:44 > 0:24:48The next day, there was two piercers so she was hoping by getting some assistance
0:24:48 > 0:24:51to help push down around the area and expose the bar,
0:24:51 > 0:24:54she'd be able to screw the ball on, but it didn't work.
0:24:54 > 0:24:57How come it took so long of prodding and pushing,
0:24:57 > 0:25:01basically hurting her, to get it out and then being unsuccessful,
0:25:01 > 0:25:04told to come back the next day and it was still unable to come out?
0:25:04 > 0:25:06We couldn't actually get to it.
0:25:06 > 0:25:09I don't believe that was out fault.
0:25:09 > 0:25:11She may have slept on it that night or bruised it,
0:25:11 > 0:25:14but it was clearly too difficult to get to
0:25:14 > 0:25:17and we may have caused further injury by trying to remove it.
0:25:17 > 0:25:20We never go out intentionally to hurt anybody.
0:25:20 > 0:25:25We want to make every customer happy and there's been many successful piercings over the years.
0:25:25 > 0:25:29I spoke to a hand expert, who informed me that under no circumstances
0:25:29 > 0:25:33should anybody remove using these. That should be left up to a surgeon with a scalpel.
0:25:33 > 0:25:37I don't think it's a surgeon's job to remove a dermal piercing.
0:25:37 > 0:25:40It's a piece of jewellery which is several millimetres long
0:25:40 > 0:25:43and a couple of millimetres under the skin.
0:25:43 > 0:25:48I've removed some successfully myself, as have the other piercers.
0:25:48 > 0:25:52It isn't that difficult apart from when it goes wrong.
0:25:52 > 0:25:56But we could never have foresaw that it could go so horrifically wrong.
0:25:56 > 0:26:00- If this happened again, you'd send them to the hospital.- Absolutely.
0:26:00 > 0:26:03Our expert said under no circumstances
0:26:03 > 0:26:06should a dermal implant ever be in the hand,
0:26:06 > 0:26:10simply because you do sleep on it, you do move it,
0:26:10 > 0:26:13It's the most mobile part of your body. What would you have to say?
0:26:13 > 0:26:15I wouldn't do a dermal piercing at present.
0:26:15 > 0:26:19Not until we're absolutely sure what went wrong here.
0:26:19 > 0:26:22We will continue our surface piercings,
0:26:22 > 0:26:24what we've done for the last 20 years...
0:26:24 > 0:26:26Well, 15 years, here. And we'll sit and discuss
0:26:26 > 0:26:29exactly where we're going to go on dermal piercing.
0:26:29 > 0:26:32Is there anything you'd like to say to Rosie?
0:26:32 > 0:26:33Of course, I'd like to say I'm sorry.
0:26:33 > 0:26:37Sorry for causing her any discomfort and pain.
0:26:37 > 0:26:41We hoped that she would have jewellery that would last forever.
0:26:41 > 0:26:44I'm very apologetic for that and I hope the scar heals up
0:26:44 > 0:26:46and she has no future problems.
0:26:46 > 0:26:48That's a massive result. and fair play to the manager.
0:26:48 > 0:26:51He's clearly taken the issues seriously
0:26:51 > 0:26:54and has agreed to review his dermal anchor procedure.
0:26:54 > 0:26:57And they certainly won't be doing any more dermal piercings
0:26:57 > 0:26:59in the hand in the foreseeable future.
0:26:59 > 0:27:01I'm really pleased that Jess went into Kara's
0:27:01 > 0:27:04and that they are apologetic as well.
0:27:04 > 0:27:07I'm pleased to hear that they're not doing the mircodermal piercings
0:27:07 > 0:27:09in the hand for the time being
0:27:09 > 0:27:12and I hope that they make this a permanent decision.
0:27:12 > 0:27:15And I've also heard back from the salon who gave Yemzi her weave.
0:27:15 > 0:27:18Whilst they declined our request to be interviewed
0:27:18 > 0:27:21they did tell us that the hairdresser who gave Yemzi her weave
0:27:21 > 0:27:23has been doing them for over 15 years.
0:27:23 > 0:27:26The salon also say Yemzi said she was comfortable when they asked
0:27:26 > 0:27:28about the tightness of the weave
0:27:28 > 0:27:33and believe Yemzi's scalp infection was not caused by their treatment.
0:27:34 > 0:27:40She got a pair of tweezers and was just ripping my eyelids apart.
0:27:40 > 0:27:44What were you using that caused this client of yours to end up in A&E?
0:27:44 > 0:27:47I don't go out unless I've coloured them in.
0:27:47 > 0:27:50- Is that one going up a bit higher than the other one?- Yeah.
0:27:50 > 0:27:51I'd be so angry!
0:27:51 > 0:27:56The nurse said "It looks to me like they've used superglue."
0:27:56 > 0:27:59If I'd had known, I'd never had got them done.
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