:00:09. > :00:16.My name is Jessica-Jane Clement. When I'm not working as a model or
:00:16. > :00:21.trying to protect you from being scammed on the Real Hustle, you
:00:21. > :00:29.will find me trying out the beauty treatments. I have learned from my
:00:29. > :00:36.experience it can be like the Wild West. In most parts of the country,
:00:36. > :00:41.you, me or anyone can open up a saloon. You don't need experience,
:00:41. > :00:44.but there are some shockers out there. Each week with are
:00:44. > :00:50.investigating various beauty disaster stories and trying to
:00:50. > :00:55.discover what went wrong. Tonight, the semi-permanent that cause long-
:00:56. > :01:01.term damage. It has just knocked me. Completely knocked me. She got a
:01:01. > :01:07.pair of tweezers and was just ripping my eye lids apart. I'm on
:01:07. > :01:13.the case of the salons responsible. What sort of glue did you uses that
:01:13. > :01:18.caused this client of yous to end up in A&E Department? Us girls
:01:18. > :01:23.spend on average 300 days of our lives applying make-up. It costs us
:01:23. > :01:27.�9,000, but you can say goodbye to all of this lot with semi-permanent.
:01:27. > :01:33.Then again, if it goes wrong, it will take more than a wet wipe to
:01:33. > :01:39.get it off as 34-year-old mum of three, Michelle Musselwhite were
:01:39. > :01:43.Liverpool, found out to her cost. did overpluck my eyebrows, that is
:01:43. > :01:49.probably why they were lighter and there was not much hair there.
:01:49. > :01:54.thought that the answer to the make-up nightmares was the semi-
:01:54. > :01:59.permanent eyebrow tat use. I said to my husband, it would be great if
:01:59. > :02:09.I could have them tattooed. Snai. said it would be a nice treat to
:02:09. > :02:10.
:02:10. > :02:18.have them down. But her eyebrow tat use turned out to be a cosmetic
:02:18. > :02:23.tragedy. I researched the net, and they turned out to cost �300, this
:02:23. > :02:28.is what I'm left with. This one here is longer. It is also thinner
:02:28. > :02:37.here than this one. This one has a dip. They just don't look the same.
:02:37. > :02:42.It has just knocked me. Completely knocked me. I hate going out.
:02:42. > :02:47.sorry. Today, in stead of fuss-free brows, Michelle will need an art
:02:47. > :02:52.degree to pint them in properly. have to colour in the light bit
:02:52. > :02:59.there first. Then on this side I start here as this is the part that
:02:59. > :03:04.is a bit lighter than the rest. I give it a colour in. To do all of
:03:04. > :03:12.this every day, it probably takes about half an hour, 45 minutes.
:03:12. > :03:17.is no longer relaxed about her appearance. I won't go out unless
:03:17. > :03:22.I've coloured them in. It's affecting me. If I had known, I
:03:22. > :03:26.would never have gotten them done. More of us than ever are opting for
:03:26. > :03:31.semi-permanent, but it is not cheap. Eyebrows can set you back up to
:03:31. > :03:36.�500. The procedure involve as needle that imprants ink below the
:03:36. > :03:41.skin's stays, but not as deep as a normal tattoo, but if the make-up
:03:41. > :03:46.goes wrong, you can be stuck with it for months. Michelle is coming
:03:46. > :03:51.to London to meet me. She has donned a cunning disguise. I would
:03:51. > :03:56.not go out without these. I wouldn't know what else to do. They
:03:56. > :04:02.hide my eyebrows enough. I'm hoping to find out what went wrong. I am
:04:02. > :04:07.pretty worried about what she will think of me when she sees me.
:04:07. > :04:11.know it will be a little difficult for you, but do you mind if I see
:04:11. > :04:16.your eyebrows? OK, so I can see straight away, is that one going up
:04:16. > :04:21.higher than the other one? A little more like that? Is it square? Is it
:04:21. > :04:27.round? I don't know what? How has this affected your confidence? I
:04:27. > :04:31.can't believe someone has done this to you. I won't go out without my
:04:31. > :04:36.make-up on, I get paranoid. I think that people can see it. Tell me
:04:36. > :04:41.about this lady, how did you come across her? I went on to the
:04:41. > :04:46.internet to search for the best place. She had her conservatory
:04:46. > :04:50.made into a beauty room. She had the uniform on. It looked to me
:04:50. > :04:53.professional. At what point when she was doing your eyebrows did you
:04:53. > :04:59.think something was not right? After the first procedure they
:04:59. > :05:03.scabbed over. You had to wait for it to fall off before seeing the
:05:03. > :05:07.end result. This eyebrow was a lot lighter. Like it is now, really. I
:05:07. > :05:11.went to see her and explained that they don't look the same. She said
:05:11. > :05:18.not to worry, that they would be alright after a top-up. No
:05:18. > :05:23.different at all. Have you told her now you are not happy with it, and
:05:23. > :05:27.has she said she will re-do it? She said there is correction that
:05:27. > :05:31.needs doing, to come and see me, but I have thought you have no
:05:31. > :05:37.chance. You are not touching me. Michelle, I think that the world
:05:37. > :05:42.has to find out how the world of semi-permanent is regulated and
:05:42. > :05:46.secondly, I think we need to find out how we can help you? Fix them?
:05:46. > :05:50.How does that sound? That would be fantastic. Thank you very much.
:05:50. > :05:54.really, really feel for Michelle. The eyebrows are so badly done. The
:05:54. > :05:59.eyebrows are so important to framing your face. I can't imagine
:05:59. > :06:03.what she is going through. Jessica- Jane Clement suggested to see if he
:06:03. > :06:11.is can get hem to correcting them. I am over the moon about it. I
:06:11. > :06:15.cannot stress enough how happy I am about it I am beaming! If there is
:06:15. > :06:21.one event that will prompt anybody to trying out a new beauty
:06:21. > :06:28.treatment, it is getting married, but one bride-to-be, had a makeover
:06:28. > :06:37.that could ruin her big day. After a seven-year engagement, 24-year-
:06:37. > :06:43.old hairdresser, Louise from Kent is getting hitched to Jacko in a
:06:43. > :06:48.few weeks' time. He blew up balloons and put a statement in the
:06:48. > :06:52.paper. Saying if he told me he loved me, would I marry him. He got
:06:52. > :06:58.down on one knee and asked me to marry him. Properly. We have a
:06:59. > :07:03.chart for every part of the wedding so far. Haven't we? Yes. Just so it
:07:03. > :07:08.runs smoothly. Hopefully! That's the plan, isn't it?! But one thing
:07:08. > :07:18.they did not plan for was the bride-to-be having a beauty
:07:18. > :07:21.
:07:21. > :07:26.disaster. I first thought, oh, my God, it's my wedding and I'm
:07:26. > :07:35.missing half of my lashes. problem started when sister, Katie,
:07:35. > :07:40.arranged a pre-wedding treat, �20 eyebrow extensions at this salon,
:07:40. > :07:46.Bollywood Brows. I went in. Sat down. She put the pads under my
:07:46. > :07:52.eyes. Then started to put the larbs on. About 20 -- lashes on. About 20
:07:52. > :07:58.minutes after she started to do it, I said that I think that my ie lids
:07:58. > :08:02.are stuck tote. She said that -- eye lids are stuck together. She
:08:02. > :08:08.said, no, that they were stuck to the pads, and when she takes them
:08:08. > :08:16.off I would be able to take them off. She took off the pads, asked
:08:16. > :08:21.me to open up my eyes, but I could not open my eyes. Shocking lie,
:08:21. > :08:27.Louise's ie lids had been stuck together. She got tweezers and was
:08:27. > :08:32.ripping my eye lids apart. I was telling her it was hurting. She
:08:32. > :08:39.said that this was a bit that people can find uncomfortable.
:08:39. > :08:46.lashes were left patchy. manager said if I was not happy I
:08:46. > :08:51.did not have to pay for it. I said I was not paying for them to rip my
:08:51. > :08:58.eyelashes out. Of course not. Overnight, the beauty blunder
:08:58. > :09:02.turned into a medical emergency. Her ie eye lids swelled. I went to
:09:02. > :09:09.A&E Department, the nurse said it looked like they had used superglue.
:09:09. > :09:14.Nothing was coming off. As glue this strong can cause permanent eye
:09:14. > :09:19.damage, Louise wonders if her flutter was worth it? I am missing
:09:19. > :09:24.loads. There is a great big gap here. My wedding is in six weeks'
:09:24. > :09:33.time. The biggest mistake of my life. We are in the biggest beauty
:09:33. > :09:38.boom since the 60s. We are expected to pay for eyelashes from �45 to
:09:38. > :09:41.�200. Single lashes can last up to two months, but beware, the over
:09:41. > :09:45.use of this treatment leads to bald patches. I went to speak to
:09:45. > :09:51.Bollywood Brows in Gloucester about this case. First, I needed to work
:09:51. > :09:56.out what went wrong. So I'm taking the girls to one of the UK's
:09:56. > :10:02.leading eyelash salons in Knightsbridge, London. Sue Marsh
:10:02. > :10:05.has agreed to cast her eye over Louise's lids. Louise has had a
:10:05. > :10:12.painful experience. I would obviously like to see how I can
:10:13. > :10:19.help. That depends on how Louise's eye lids are growing back. This is
:10:19. > :10:23.our Louise. Nice to meet you. We have pictures here of the
:10:23. > :10:28.original eyelashes, I was hoping that they could shed light on what
:10:28. > :10:33.has happened. You have the extensions here. The glue looks
:10:33. > :10:38.dreadful. There is a awful lot of glue. I can see that the eye lids
:10:38. > :10:43.have swolen and the lower lids are swollen and irritated. This
:10:43. > :10:46.adhesive is the strong adhesive, you can tell by the reaction that
:10:46. > :10:52.you have had here. It should not come into contact with your eye lid
:10:52. > :10:56.or skin. It is designed to work on the hair of the lash. Sue things
:10:56. > :11:02.not only was the glue applied badly, but the technician used the wrong
:11:02. > :11:09.lashes for the job. This is a commonly known flare lash. It would
:11:09. > :11:14.be used with an adhesive that lasts overnight. I did not know that they
:11:14. > :11:20.were just dailies or night lis? I did not know that? It certainly not
:11:20. > :11:25.something that you would be seen to wear on a day-to-day basis. This
:11:25. > :11:30.can't do that. The weight is too heavy. Why would they do that?
:11:30. > :11:35.my opinion, the person applying the product, I don't think, has been
:11:35. > :11:41.trained correctly. So, you girls went to have semi-permanent
:11:41. > :11:48.eyelashes, they used semi-permanent glue, but used daily eyelashes.
:11:48. > :11:53.With the wedding so close, Louise is desperate to find out if her
:11:53. > :11:58.eyelashes have grown back enough to support falsies. What are you
:11:58. > :12:03.looking for? I am looking to see the recovery on the lower eyelashes.
:12:03. > :12:07.So, what is the verdict? They look to be relatively normal. So I think,
:12:07. > :12:13.going on that, it means that I could do something to help you for
:12:13. > :12:22.your wedding day! Yeah! That would be lovely. Thank you. That will be
:12:23. > :12:30.lovely. Thank you. I've also been investigating Michelle
:12:30. > :12:35.Musselwhite's bad eye -- eyebrow job to find out if you are
:12:36. > :12:41.protected by this type of salon procedure. When we contacted the
:12:41. > :12:46.Liverpool county council, in this area, we got a surprise. They told
:12:46. > :12:51.us that anyone who wanted to open up a semi-permanent make-up salon,
:12:51. > :12:55.would have to comply with Health and Safety Regulations, but don't
:12:55. > :13:00.don't have to be registered. So basically, they don't have to be
:13:00. > :13:07.trained. All of the equipment you need to set up a semi-permanent
:13:07. > :13:11.make-up salon is available online. So here is a machine for �2,500. I
:13:11. > :13:18.can pop that into my shopping cart without requirements to prove I am
:13:18. > :13:22.trained and I would make my money back after a few months. So, I want
:13:22. > :13:27.the women of Liverpool to know it is up to them to ensure that they
:13:27. > :13:32.put their brows in the hands of the professionals. This may not look
:13:32. > :13:37.like much, but it is about to become a brand new pop-up semi-
:13:37. > :13:44.permanent make-up stand in the heart of Liverpool. Yes. Brilliant.
:13:44. > :13:50.One, two, three! We are telling the punters we are offering eyebrow
:13:50. > :13:54.tattoos at �35 a pair as part of a promotion for the new salon. I want
:13:54. > :14:00.to find out how many ask the vital question, have you have training?
:14:00. > :14:05.If anyone asks me that I will be honest and say that I have had no
:14:05. > :14:08.training, that I don't know how to apply the tat use and I don't know
:14:09. > :14:13.how to use the machine. How many will allow me to sit there in the
:14:13. > :14:22.chair, turn on the machine and start to tattoo them without even
:14:22. > :14:26.asking about my qualifications? Welcome to Eyebrows-R-Us. What is
:14:26. > :14:31.your name? The first clients take a seat. Will they ask about my
:14:31. > :14:35.qualifications? Can I get you to sign? This is a waiver form. I need
:14:35. > :14:39.you to read through this for me. Put your name, date of birth and
:14:39. > :14:43.have a read and sign at the bottom. There is no mention of
:14:43. > :14:47.qualifications on the form. Even so, all of the punters signs it. So, it
:14:47. > :14:53.is on with the consultation. The shape that you have now is that
:14:54. > :14:59.what you like? You have had them done already? I have. When? Three
:14:59. > :15:08.years ago. I will measure you. You move the hair out of the way. We
:15:08. > :15:15.have two types of ink, a medium ink and dark ink? Questions? No? Are
:15:15. > :15:19.you sure we are ready to go, OK? Yes. Right, Amanda. I'm actually,
:15:19. > :15:25.I'm really sorry, I'm not tattooing your eyes today. It is nothing to
:15:25. > :15:31.do with your eyebrows, but I'm not really a semi-permanent make-up
:15:31. > :15:39.artist. These cameras are not here today to film the promotional
:15:39. > :15:45.video... We are filming a consumer series about... Am I on TV? This is
:15:45. > :15:50.about beauty Alisons. -- salon. Five people sat in the chair, what
:15:50. > :15:56.made them happy about me putting a needle to their face? The offer.
:15:56. > :16:02.it was because of the price? Yes. have never done this before? What
:16:02. > :16:07.were you thinking? Why didn't you think about asking me about
:16:07. > :16:11.insurance, certificate of training? I don't know. You must ask to see
:16:11. > :16:16.certificate of training. Insurance, and you must have a patch test as
:16:17. > :16:22.well. It was my fault. I did not ask to sequel fictions, or
:16:22. > :16:27.certificates. It has opened my eyes. I will check on things the next
:16:27. > :16:32.time. I hope that I have proven that if it often looks too good to
:16:32. > :16:37.be true, it often is. Hopefully, the girls of Liverpool will think
:16:37. > :16:42.twice about having their semi- permanent eyebrows down. -- done.
:16:42. > :16:47.When we contacted the Liverpool City Council, they said that they
:16:47. > :16:53.are now considering a registration scheme for the salons. Earlier, I
:16:53. > :17:01.met Michelle Musselwhite. I wanted to free her from the shades of the
:17:01. > :17:07.semi-permanent tattoo she had done that went badly wrong. We went to
:17:08. > :17:11.see the make-up maestro, Kevin Fortune. I will bring out her
:17:11. > :17:17.natural beauty. Kevin Fortune wants to work out why the eyebrows are
:17:17. > :17:23.wrong for her face. When I look at the picture, I can understand why
:17:23. > :17:27.Michelle is upset with the eyebrows. One is darker than the other. It is
:17:27. > :17:31.giving the illusion of sitting back and distorting the shape. The other
:17:31. > :17:37.thing I noticed is that the eyebrows are high up. On Michelle's
:17:37. > :17:41.face it gives an unflattering look of a puffy eye lid which she
:17:41. > :17:46.probably does not have. Something else, the eyebrows are too close
:17:46. > :17:50.together. That gives the illusion of frowning or looking upset or
:17:50. > :17:55.angry, but when we cover the eyebrows, Michelle has this soft,
:17:55. > :18:03.gentle look in the lives. So the whole look together gives us a
:18:03. > :18:07.different kind of communication. Let's have a look at the virtual
:18:07. > :18:11.make-back. OK. Let's start again to see if we can do a slightly better
:18:11. > :18:17.improve 789. Whether I have done here is chosen a shape and style
:18:17. > :18:23.which I think works for Michelle. Giving her a soft, gentle arch and
:18:23. > :18:29.dropping them down so it gives a gentler, softer, kinder expression
:18:29. > :18:35.to her face. I have lengthened the brow as Michelle has a full face.
:18:35. > :18:41.The overall look gives Michelle a gentler, softer, kinder and more
:18:41. > :18:46.approachable look to her face. I think it really works. Kevin is
:18:46. > :18:56.clearly showing me why Michelle's brows had been something to frown
:18:56. > :18:56.
:18:56. > :19:01.at. I am more determined that -- than ever to sort them out. The
:19:01. > :19:05.experts confirmed that both our clients had poor treatment at the
:19:05. > :19:10.salons. I wanted to put these allegationss to the salons to see
:19:10. > :19:16.what they had to say. Let's see if they will meet up with me. Louise
:19:16. > :19:23.is finally about to get a fab flutter from eyelash guru, Sue
:19:23. > :19:29.Marsh. Hello. Alright? How are you? Good to see you. Are you nervous?
:19:29. > :19:35.Slightly. It is teledays to go before the wedding. I will do a
:19:35. > :19:41.proper consultation for you if you can follow me in. The eyelashes are
:19:42. > :19:46.looking better. When I finish you today, you will look like you were
:19:46. > :19:54.born with beautiful eyelashes. If anything feels uncomfortable, tell
:19:54. > :20:01.me. Sue is tinting Louise's natural lashes. I will just catch the tips
:20:01. > :20:06.of those. I am using a mixture of brown and black. Sue is using long-
:20:06. > :20:13.lasting glue to apply the lashes, but it will not go anywhere near
:20:13. > :20:17.Louise's eye lids. The extense itself should rest on the hair
:20:17. > :20:22.shaft itself. In order so that you don't get a reaction from the
:20:22. > :20:26.adhesive itself. This is no beauty quick-fix. Sue is applying lashes
:20:26. > :20:33.of different colours and lengths one at time. Because it is your
:20:33. > :20:38.wedding, I think that you deserve beautiful eyelashes, as all brides
:20:39. > :20:44.cry. This will be the one where you don't have mascara running down
:20:44. > :20:49.your cheeks. I am really pleased. If I'm happy, I think you will be
:20:49. > :20:59.delighted. It is my work, I am excited. I think that she looks
:20:59. > :21:05.stunning. And after four hours of fiddly work, Louise finally has a
:21:05. > :21:11.fab flutter of eyelashes. Oh, my, God. I can't believe it! They look
:21:11. > :21:16.absolutely beautiful. I love them. I feel very confident on the
:21:16. > :21:21.wedding day, now, I we canon. I really am very happy with the
:21:22. > :21:27.result. I'm back in Liverpool with a surprise in store for Michelle. I
:21:27. > :21:32.have set up an appointment with semi-permanent artist, Hazel
:21:32. > :21:36.Furlong. She's tattooed hundreds of new brows and trained people in the
:21:36. > :21:42.art. I know that Michelle was disappointed in the treatment she
:21:42. > :21:48.has had. I will not know if I can fix it until I see her for myself.
:21:48. > :21:53.Hello! Lovely to see you again. How are you doing? Alright. I'm scared.
:21:53. > :21:57.You don't know why you are here yet? I know. I'm all excited.
:21:57. > :22:04.have brought you here to meet a professional semi-permanent make-up
:22:04. > :22:11.artist. She is going to assess what has happened to your eyebrows and
:22:11. > :22:17.assess if she can fix them. Now? Yes. Are you excited? Yes. Let's go
:22:17. > :22:22.and find out what she can do. Come on, Michelle. To work out if she
:22:22. > :22:28.can help Michelle, Hazell needs to analyse the brows. You can see
:22:28. > :22:33.where the pigment has come out of the skin. It is a little thicker
:22:33. > :22:38.here. Can you explain to me what went wrong in the first place, what
:22:38. > :22:43.this lady did? It is simply a wrong colour choice. Poor technique and
:22:43. > :22:46.obviously overworking the skin. Hazell, the big question, can you
:22:46. > :22:51.correct them without removing them? I think there is a good balance
:22:51. > :22:56.with the shape here. It is up to you. I'm happy to go ahead if you
:22:56. > :23:04.are? Definitely. After five months of wonky eyebrows, that is great
:23:04. > :23:12.news for Michelle. This will scratch... It's a bit easier this
:23:12. > :23:20.time? Oh, yes, much better. Would you like to take a look at your new
:23:20. > :23:27.brows? Oh, my God! They are gorgeous! I love them. Are you
:23:27. > :23:32.happy? You like them, really? I can't believe it! E -- I don't have
:23:32. > :23:38.to draw them on anymore. Over two weeks, Michelle's new brows will
:23:38. > :23:43.peel and heal, then we will know if they are finally even. In the
:23:43. > :23:48.meantime, eye come to Gloucester to get answers about Louise's lashes,
:23:48. > :23:52.but speaking to the salon, Bollywood Brows is proving tricky.
:23:53. > :23:57.They have shut down. Will talk to some of the shops next door to the
:23:57. > :24:02.salon to find out when the salon closed down and if they know where
:24:02. > :24:08.the owner has gone. The salon was not open. I have discovered it has
:24:08. > :24:13.not traded since August of this year. I don't want to give up, so
:24:13. > :24:18.I'm going to find out where the other than has gone. It will take
:24:18. > :24:22.digging, but as the saggon could reopen, I'm determined to track
:24:22. > :24:27.down the owner of Bollywood Brows. I have done some research, I found
:24:27. > :24:31.out that the owner and the business is registered at a different
:24:31. > :24:35.address. It is a residential address. So the best bet is to get
:24:35. > :24:42.there early to ensure that I catch the other than. I want to show her
:24:42. > :24:49.this picture of Louise and find out how sneels knowing the painful
:24:49. > :24:53.predicament that -- how she feels knowing the painful predicament
:24:53. > :25:03.that Louise went through. I'm waiting for the lady now. She is
:25:03. > :25:06.
:25:06. > :25:10.here now. Pulling up in the car. I'm going for it. Yvette? I'm
:25:10. > :25:16.Jessica-Jane Clement from the BBC. I want to ask a few questions
:25:16. > :25:21.regarding a client of yours who ended up in A&E Department. Are you
:25:21. > :25:25.filming? I want to know if your beauticians are trained? What are
:25:25. > :25:31.you doing? What sort of glue are you using that caused this client
:25:31. > :25:36.of yours to end up in A&E Department. No comment. Why did
:25:36. > :25:42.your client end up in A&E? Did you use a patch test? Yes. Then why did
:25:42. > :25:46.she end up in A&E? This is ridiculous. Were your beauticians
:25:46. > :25:51.actually trained? Well, she was not happy about that. She said that the
:25:51. > :25:57.beauticians were trained, but there is no explanation as to why that
:25:57. > :26:01.has happened. If there is one thing I have learned, always ask what
:26:01. > :26:04.training your beautician has had. A patch test is simple. If the Bute
:26:04. > :26:10.sigs professional, they should know how to use the right materials in
:26:10. > :26:15.the correct way. Don't be afraid to ask. Don't assume that if a shop
:26:15. > :26:20.looks pretty, you are going to get what you paid for. Back in
:26:20. > :26:25.Liverpool. It's been two weeks since Michelle got her replacement
:26:25. > :26:30.eyebrows. Have we finally turned that frown upside down?
:26:30. > :26:35.absolutely love my eyebrows. They are fabulous. I just love being
:26:35. > :26:42.able to get up every day and not have to pen them in and things. To
:26:42. > :26:47.just be able to go out. It really is life-changing. I finally have my
:26:47. > :26:53.old Michelle back. It is so nice to see her with the re-newed
:26:53. > :26:58.confidence and the bubblyness about her again. My eyebrows make me feel
:26:58. > :27:02.confident. I'm able to now walk into a room and not feel
:27:02. > :27:08.embarrassed and sep back or hide behind. I'm the one -- and step
:27:08. > :27:13.back or hide behind. I'm the one now who goes in first. Mish 7/11
:27:13. > :27:21.happy, I think that's a cause for celebration. Oh, I love a good
:27:21. > :27:26.wedding. It looks like Louise's lashes well and truly saw her up
:27:26. > :27:31.the aisle. When we contacted Michelle original semi-permanent
:27:31. > :27:38.make-up artist, they said that they have appropriate training and have
:27:38. > :27:46.been practising -- practising for two years. Saw red raw skin. It
:27:46. > :27:51.burnt. I want to find out if this stuff is legal. Can I talk to you