0:00:01 > 0:00:04In the UK, someone gets a parking ticket every three seconds.
0:00:04 > 0:00:06You can appeal against it.
0:00:06 > 0:00:07I will appeal, don't worry.
0:00:07 > 0:00:09I think it's disgusting.
0:00:10 > 0:00:11HORN BLARES
0:00:11 > 0:00:12With more cars than ever on our roads,
0:00:12 > 0:00:15the battle over parking has reached boiling point.
0:00:15 > 0:00:17Is there any questions you want to ask me now?
0:00:17 > 0:00:19How do you sleep at night?
0:00:19 > 0:00:21You people, you rob the general public.
0:00:21 > 0:00:22You're absolute vermin.
0:00:22 > 0:00:25Just take your heart out and just leave it at home.
0:00:25 > 0:00:29With space at a premium, councils need parking controls.
0:00:29 > 0:00:32We've got a board that says "car park full",
0:00:32 > 0:00:34and they drive round it.
0:00:34 > 0:00:36Engine's off. Door's open.
0:00:36 > 0:00:40She's got a baby and can't even park outside her own bloody house.
0:00:40 > 0:00:43I'm going to allow the appeal. You don't have to pay.
0:00:43 > 0:00:44Oh, I feel great.
0:00:44 > 0:00:49But for many, parking enforcement is a direct attack on motorists.
0:00:49 > 0:00:51It's just about the money.
0:00:51 > 0:00:53In my opinion, they are bloodsuckers.
0:00:53 > 0:00:56You've got no compassion doing the job that you're doing.
0:00:56 > 0:00:58And staff are in the firing line.
0:00:58 > 0:01:00"Come back round here and we'll shoot you"
0:01:00 > 0:01:02is the most common thing you'll hear up here.
0:01:02 > 0:01:05If you are civilised, you will not tell somebody that "I hate you".
0:01:05 > 0:01:07As they deal with...
0:01:07 > 0:01:08parking madness.
0:01:08 > 0:01:11You might as well just stand here and nick it off of people.
0:01:11 > 0:01:13When I say I hate them, I mean I hate them.
0:01:19 > 0:01:22There's so little free parking left in Britain's towns and cities,
0:01:22 > 0:01:27any streets that don't have restrictions become a battle ground.
0:01:27 > 0:01:28You can't park anywhere.
0:01:28 > 0:01:30I just live there
0:01:30 > 0:01:33and it's like it all the way up and down the road every day.
0:01:33 > 0:01:35Six o'clock in the morning they come, they slam the doors, the boot,
0:01:35 > 0:01:37and they don't care about anybody.
0:01:37 > 0:01:40And this is the police that are causing this problem?
0:01:40 > 0:01:43Yes. Yes. Yes.
0:01:43 > 0:01:4718 months ago, a new police station opened in West Bromwich.
0:01:47 > 0:01:50400 people work there, but there's only parking for visitors
0:01:50 > 0:01:52and senior members of staff.
0:01:52 > 0:01:56So officers park in the surrounding streets instead.
0:01:56 > 0:01:58The police said they can park how they like,
0:01:58 > 0:02:00as long as they leave enough room for a trolley.
0:02:03 > 0:02:06SIREN WAILS Go on! Yay!
0:02:06 > 0:02:08How about that?
0:02:08 > 0:02:10- Did you see that?- I did.
0:02:10 > 0:02:11Literally madness round here.
0:02:11 > 0:02:15- It causes arguments as well, you know.- It ain't made us very happy.
0:02:15 > 0:02:17When you've got somebody that works late, like my husband,
0:02:17 > 0:02:20and he comes in and there's nowhere to park.
0:02:20 > 0:02:24Joan and Alan have lived in the area for 28 years.
0:02:24 > 0:02:28- It used to be a nice place to live. It's exhausting.- It pulls you down.
0:02:28 > 0:02:29It drags you down.
0:02:29 > 0:02:31It makes you feel as if you don't want to live here.
0:02:31 > 0:02:34No, I've been talking to the wife about selling my house
0:02:34 > 0:02:35and moving elsewhere.
0:02:35 > 0:02:39The police are not doing anything illegal by parking in the area,
0:02:39 > 0:02:42but that doesn't help the residents.
0:02:42 > 0:02:45Keeping the residents happy in this dispute
0:02:45 > 0:02:49is the job of Sandwell Council's parking manager, Kira Fleck.
0:02:49 > 0:02:52It is like when you have young children,
0:02:52 > 0:02:54that's the only analogy I can use.
0:02:54 > 0:02:58You draw boundaries with them, you tell them what they can do,
0:02:58 > 0:03:02they can't do, and everybody then exists in harmony in a family.
0:03:05 > 0:03:08She's invited locals to a meeting to gauge opinion
0:03:08 > 0:03:10on a residents' parking scheme.
0:03:16 > 0:03:19Kira from Sandwell Council. Have a seat. Make yourself comfortable.
0:03:19 > 0:03:21- It's all right, I'll stand. - OK?- Yeah.- Yeah.
0:03:21 > 0:03:23If you sit down, you fall asleep - they might think I'm dead.
0:03:23 > 0:03:27Hello. My name is Kira, I'm from the council.
0:03:27 > 0:03:30- Hi, sir. Hello.- Not very happy.
0:03:30 > 0:03:31Don't be frightened.
0:03:31 > 0:03:33Oh, I ain't frightened.
0:03:33 > 0:03:35We have identified the problem...
0:03:35 > 0:03:38- And we've...- You've identified it, now what is it?
0:03:38 > 0:03:40The problem is people parking all day long
0:03:40 > 0:03:42and you can't park in the vicinity.
0:03:42 > 0:03:44- Ah, know what your actual problem is?- What?
0:03:44 > 0:03:46- You've took the parking spaces off us...- Your design.
0:03:46 > 0:03:48The way you've designed West Bromwich,
0:03:48 > 0:03:50that's where your problem is.
0:03:50 > 0:03:53You see, you're greedy.
0:03:53 > 0:03:55I'm not going to get into the politics of it.
0:03:55 > 0:03:57- All I'm here today... - That's the problem.
0:03:57 > 0:04:00- It IS the politics.- No, no, let me just talk about something...
0:04:00 > 0:04:02Undaunted, Kira presses on.
0:04:02 > 0:04:04We're ready to kick. Hi.
0:04:05 > 0:04:08Good morning, ladies and gentlemen.
0:04:08 > 0:04:09Morning.
0:04:09 > 0:04:11Lovely morning today.
0:04:11 > 0:04:15The police were invited to this meeting
0:04:15 > 0:04:19and they felt that the residents may feel intimidated
0:04:19 > 0:04:20by the police being here.
0:04:20 > 0:04:22You know what intimidation is?
0:04:22 > 0:04:25When they're coming out at four o'clock in the morning
0:04:25 > 0:04:26- putting their sirens on.- Yeah.
0:04:26 > 0:04:30Our biggest problem is the police officers parking outside our homes.
0:04:30 > 0:04:33- OK...- You don't... You don't face this problem.
0:04:33 > 0:04:36This might be a harder sell than Kira was expecting.
0:04:38 > 0:04:41Councils can't just slap in new parking restrictions
0:04:41 > 0:04:43wherever they want.
0:04:43 > 0:04:47They have to follow set procedures for the regulations to be legal.
0:04:47 > 0:04:49Devon resident Peter Harry
0:04:49 > 0:04:54believes his local council don't always bother.
0:04:54 > 0:04:57Devon County Council are fleecing the motorists
0:04:57 > 0:05:01of tens, if not hundreds, of thousands of pounds.
0:05:01 > 0:05:04Peter drives the length and breadth of Devon,
0:05:04 > 0:05:06hunting for dodgy restrictions
0:05:06 > 0:05:09to help fellow motorists fight parking fines.
0:05:09 > 0:05:13People think that they can't park in a disabled bay
0:05:13 > 0:05:16because of the word "disabled" on the road.
0:05:16 > 0:05:18It means nothing unless there's an upright plate
0:05:18 > 0:05:20saying it's disabled parking only,
0:05:20 > 0:05:23and there is a traffic order attached to it.
0:05:23 > 0:05:27There's nothing here to say it's a disabled bay.
0:05:29 > 0:05:31No crime, no fine.
0:05:33 > 0:05:35I don't like to call myself a campaigner,
0:05:35 > 0:05:40I like to call myself an armchair auditor.
0:05:40 > 0:05:42That's what David Cameron and Eric Pickles...
0:05:44 > 0:05:48..has urged everybody to be.
0:05:48 > 0:05:50Peter's latest line of investigation
0:05:50 > 0:05:54is that local civil enforcement officers, or CEOs,
0:05:54 > 0:05:56are wearing the wrong uniforms.
0:05:56 > 0:05:59Today he's out to capture one on camera.
0:05:59 > 0:06:02This is a favourite spot, up around here.
0:06:02 > 0:06:04They hang around quite a bit.
0:06:06 > 0:06:08He was just stood there just now,
0:06:08 > 0:06:10and now he's disappeared and I can't see him.
0:06:13 > 0:06:15Where did you see him then?
0:06:15 > 0:06:17Up there where those cars are?
0:06:17 > 0:06:20- I blinked and he disappeared.- Yeah?
0:06:20 > 0:06:23The sign there says 30 minutes parking only,
0:06:23 > 0:06:25no return within one hour.
0:06:25 > 0:06:28So he must have been here within the hour
0:06:28 > 0:06:31to place a ticket on that vehicle.
0:06:31 > 0:06:35Peter finally has a CEO in his sights.
0:06:35 > 0:06:37Have you got my permission to take a photograph, sir?
0:06:37 > 0:06:40- I don't need it.- Yes, you do, sir. - No, I don't.- Yes, you do.
0:06:40 > 0:06:43- Public... Public place. - Yeah, but I'm not a public person.
0:06:43 > 0:06:44He's not enforcing legally,
0:06:44 > 0:06:47because he should be displaying on his tunic
0:06:47 > 0:06:50that he's enforcing for Devon County Council.
0:06:50 > 0:06:51But he's displaying on his tunic
0:06:51 > 0:06:54that he's enforcing for Mid Devon District Council.
0:06:55 > 0:06:57Isn't that almost kind of small beans, though?
0:06:57 > 0:06:59No, no, no, it's the law.
0:06:59 > 0:07:03The law says that they should display
0:07:03 > 0:07:05the name of the enforcing authority.
0:07:05 > 0:07:07If Peter's right,
0:07:07 > 0:07:12then every penalty charge notice the CEO's issued is invalid.
0:07:12 > 0:07:14- Well, you learn something new every day.- There you are.
0:07:14 > 0:07:20This is one case where I think it ought to go to appeal, really.
0:07:21 > 0:07:24"You learn something every day," he said, didn't he?
0:07:27 > 0:07:3120,000 motorists a year bring their battles over parking tickets
0:07:31 > 0:07:34to the Traffic Penalty Tribunal.
0:07:34 > 0:07:37- That's the vehicle in question, yeah?- Yes.- That's our vehicle.
0:07:37 > 0:07:41We have a fixed machine, David, that's a high-pressure water jetter.
0:07:41 > 0:07:45You're parking as close as possible to the drain, is that right?
0:07:45 > 0:07:47- Yeah, exactly, yeah. - What's the length of the hose?
0:07:47 > 0:07:49This is about people and human life.
0:07:49 > 0:07:52And, you know, everybody's lives are different
0:07:52 > 0:07:55and the circumstances that happen are completely different.
0:07:55 > 0:07:59I've been doing it since 1993,
0:07:59 > 0:08:03when I was the first ever adjudicator.
0:08:03 > 0:08:06Motorists and councils can both attend hearings,
0:08:06 > 0:08:09but a lot of the time only the drivers turn up.
0:08:09 > 0:08:11- Good morning!- Do sit down.
0:08:11 > 0:08:12- How are you?- I'm fine, thank you.
0:08:12 > 0:08:14The council won't attend, I don't think,
0:08:14 > 0:08:17because in these days of austerity,
0:08:17 > 0:08:22they're not allowed to buy railway tickets any more, I don't think.
0:08:22 > 0:08:25My wife was going to come, but she feels a bit emotional about it,
0:08:25 > 0:08:29so I said I would come along and put our case.
0:08:29 > 0:08:32David Hutt and his wife were having their drive cleaned,
0:08:32 > 0:08:34so Mrs Hutt moved the car off the drive
0:08:34 > 0:08:37and parked on a single yellow line in their street.
0:08:37 > 0:08:41It's regular that we move cars off the drive and on to the side
0:08:41 > 0:08:43and then back again.
0:08:43 > 0:08:46David believes the council should show leniency
0:08:46 > 0:08:50because his wife left a note explaining she was a resident.
0:08:50 > 0:08:52Can you see on the front
0:08:52 > 0:08:53- that there is...- Yes.
0:08:53 > 0:08:57That's a note that she put on.
0:08:57 > 0:08:59Well, he probably couldn't read it.
0:08:59 > 0:09:02No, well, sorry, the point is it had been raining
0:09:02 > 0:09:04- so heavily that got washed out. - She put it on the outside?
0:09:04 > 0:09:06She put that on the outside and it got washed out.
0:09:06 > 0:09:08Why wouldn't she put it on the inside?
0:09:08 > 0:09:09Lord knows.
0:09:09 > 0:09:13Had somebody left the car there first and she couldn't get into it?
0:09:13 > 0:09:14No.
0:09:14 > 0:09:15In the letter of the law,
0:09:15 > 0:09:18you shouldn't park during the restriction period.
0:09:18 > 0:09:20But the law is a blunt instrument
0:09:20 > 0:09:24and I would just be asking that the council reconsider
0:09:24 > 0:09:26on the basis that we are residents
0:09:26 > 0:09:30and the restriction is not there to punish the residents,
0:09:30 > 0:09:35it's more just to deter, if you like, the commuting traffic.
0:09:35 > 0:09:39I'm not convinced that they would find that compelling,
0:09:39 > 0:09:42so I think that we're all in the same boat here
0:09:42 > 0:09:44and we're going to have to just come under the cosh
0:09:44 > 0:09:46of the blunt instrument
0:09:46 > 0:09:50- and I'm going to have to turn down your appeal, I'm afraid.- OK.
0:09:50 > 0:09:51- All right.- Thank you so much.
0:09:51 > 0:09:54- I'm not allowed to shake your hand, am I?- No. But don't worry.
0:09:54 > 0:09:55Don't worry. Great stuff.
0:09:55 > 0:09:59David will now have to cough up the original fine of £70.
0:10:01 > 0:10:05When drivers don't pay PCNs and ignore council reminder letters,
0:10:05 > 0:10:09eventually the bailiffs come calling.
0:10:09 > 0:10:11Golf. Got a Golf.
0:10:11 > 0:10:14They use automatic number plate recognition cameras
0:10:14 > 0:10:17to spot vehicles with outstanding fines on them.
0:10:17 > 0:10:18We're bailiffs,
0:10:18 > 0:10:22and we're here for nonpayment of a parking fine on this vehicle.
0:10:22 > 0:10:24Debbie works for Whyte & Co bailiffs.
0:10:24 > 0:10:27She specialises in recovering parking fines.
0:10:28 > 0:10:33At the moment, the outstanding debt is £517.84.
0:10:33 > 0:10:37We won't be able to let your vehicle go unless we have a payment made.
0:10:37 > 0:10:40This morning, she's in Croydon on a roadside operation,
0:10:40 > 0:10:44working alongside husband Steve and the local police.
0:10:44 > 0:10:46Hermione?
0:10:46 > 0:10:47Oh, that's mum.
0:10:47 > 0:10:50Your mum, right, OK.
0:10:50 > 0:10:53The car's been pulled over today for the nonpayment of a parking fine.
0:10:53 > 0:10:56It's £517.84.
0:10:56 > 0:10:58Jesus.
0:10:59 > 0:11:01And we need to have a payment today.
0:11:03 > 0:11:05- What, the full payment?- Yeah.
0:11:06 > 0:11:08The car belongs to the driver's mother,
0:11:08 > 0:11:12but he'll need to pay up if he wants to go on his way.
0:11:12 > 0:11:14Well, I haven't got the money on me right now.
0:11:14 > 0:11:16Is there anyone who can pay it online for you?
0:11:16 > 0:11:19Because we can't let you go unless we get the payment.
0:11:21 > 0:11:24They parked on zigzags, whoever was driving the vehicle,
0:11:24 > 0:11:27they were parked on zigzags, like, a pedestrian crossing,
0:11:27 > 0:11:30so they deserve to get a parking ticket.
0:11:30 > 0:11:35But a zigzag's a zigzag, innit, at the end of the day.
0:11:35 > 0:11:38Obviously, he's saying they had difficulties paying.
0:11:38 > 0:11:43Just who wants to pay and who can't or won't pay is the difference.
0:11:44 > 0:11:47You haven't even proved to me that I was parked on a zigzag.
0:11:47 > 0:11:48I mean, where is it?
0:11:48 > 0:11:52It just says you were parked on a zigzag crossing.
0:11:52 > 0:11:54Yeah.
0:11:54 > 0:11:56And that's all the information I've got.
0:11:56 > 0:11:58- Where? When? - Well, it will be in Croydon.
0:11:58 > 0:12:00- Oh, in January?- Yeah, in January.
0:12:00 > 0:12:02That's, like, eight months ago.
0:12:02 > 0:12:06Yeah, it takes about six...minimum six months to come to bailiff stage.
0:12:06 > 0:12:08Well, I haven't got the money now.
0:12:08 > 0:12:10How much can you pay today?
0:12:10 > 0:12:12I haven't got any money on me, I'm broke.
0:12:12 > 0:12:14I might have a pound, I think.
0:12:14 > 0:12:17Well, you can't pay by card, debit card or credit card?
0:12:17 > 0:12:18No.
0:12:18 > 0:12:20- You want what I haven't got. - Well, the problem is, if we...
0:12:20 > 0:12:23if the bailiffs have to go back to your mum's address,
0:12:23 > 0:12:26they would be looking to do a house removal of your mum's goods.
0:12:26 > 0:12:28I haven't got the money to pay 'em!
0:12:28 > 0:12:30They say that I parked on a zigzag, which I don't do,
0:12:30 > 0:12:33they can't prove any evidence or anything like that,
0:12:33 > 0:12:37they've just got paperwork from Bromley or Croydon Council.
0:12:37 > 0:12:41Meanwhile, Steve has had enough of waiting for the driver to pay up.
0:12:41 > 0:12:42What are you doing?
0:12:44 > 0:12:47- Is this yours, sir?- Yeah.
0:12:47 > 0:12:48If you ain't paying it, sir,
0:12:48 > 0:12:50we're looking for some goods to seize, sir,
0:12:50 > 0:12:52to cover the debts.
0:12:52 > 0:12:55Oh, my goodness. You're going to seize my goods?!
0:12:55 > 0:12:57It's all rubbish in there, really.
0:12:57 > 0:12:59Well, you can just pay for it. It'll be sorted, sir.
0:12:59 > 0:13:01I ain't got the money. I would pay it.
0:13:01 > 0:13:03If you try a credit card with the lady, or a debit card,
0:13:03 > 0:13:07if it doesn't go through, I'll believe you, sir, OK?
0:13:07 > 0:13:10Because you must know that things we're told is unbelievable.
0:13:10 > 0:13:12- OK, OK, I'll give you... - Is that fair enough?- Yeah.
0:13:12 > 0:13:13Come on, then.
0:13:13 > 0:13:16- And I'll give you the benefit of the doubt, then.- OK.
0:13:16 > 0:13:18The gentleman's going to try his cards -
0:13:18 > 0:13:19if they don't go through,
0:13:19 > 0:13:22we're going to give him the benefit of the doubt
0:13:22 > 0:13:24- and then he's going to have to... - Sort it out.- ..sort it out.
0:13:24 > 0:13:27Look at that, one in me pocket. Can't be bad.
0:13:27 > 0:13:29Is it a debit card, sir?
0:13:29 > 0:13:31Yeah. Nothing's on them.
0:13:31 > 0:13:34- We'll try 'em and we're all happy, then.- OK.
0:13:34 > 0:13:37Right, just pop your pin in, please, and the green button.
0:13:39 > 0:13:41Where was you going, anywhere nice?
0:13:41 > 0:13:43I'm just taking the missus to work.
0:13:44 > 0:13:45Not authorised.
0:13:47 > 0:13:49Because there's nothing on there.
0:13:49 > 0:13:51There might be £6, if there's anything.
0:13:51 > 0:13:53When drivers fail to pay up,
0:13:53 > 0:13:56the bailiffs would normally remove the car.
0:13:56 > 0:13:58But this is a mobility vehicle,
0:13:58 > 0:14:01so Debbie and Steve decide to let them go.
0:14:01 > 0:14:04Poor old Mum, she's 83, and I drive her around and stuff
0:14:04 > 0:14:07and, you know...
0:14:07 > 0:14:10The bailiff company who has got the original warrant
0:14:10 > 0:14:14will have to go to their house and do a house removal
0:14:14 > 0:14:16if that's what they want to do.
0:14:16 > 0:14:18That's the price of living in this country.
0:14:18 > 0:14:23Everybody wants your money, whether you've got it or not, find it.
0:14:23 > 0:14:24What can I say?
0:14:28 > 0:14:31This is not a cop out or anything.
0:14:31 > 0:14:33I can't answer on behalf of the police. I will take...
0:14:33 > 0:14:37In West Bromwich, residents are still voicing their opinions
0:14:37 > 0:14:41on what to do about police officers' cars blocking up their streets.
0:14:41 > 0:14:44We have to find another way of dealing with it.
0:14:44 > 0:14:46- Can I give you a suggestion? - Can I continue now?
0:14:46 > 0:14:48No, no, I'm going to... In a minute.
0:14:48 > 0:14:52- I'm not trying to keep it down... - Keep it down? This is a good meeting.
0:14:52 > 0:14:54- It's getting...- I'm enjoying it.
0:14:54 > 0:14:57What Kira really wants to do
0:14:57 > 0:14:59is convince them to go for residents' parking,
0:14:59 > 0:15:02but the scheme will cost locals £20 per permit.
0:15:02 > 0:15:06I don't think we should have to pay for parking...
0:15:06 > 0:15:10- residents' parking fees. - No.- £25, £20.
0:15:10 > 0:15:13If you've got three people in your house with cars
0:15:13 > 0:15:14and you're paying all that much money out
0:15:14 > 0:15:17and you're paying your poll tax as well... I don't think so!
0:15:17 > 0:15:19Resident schemes are not here
0:15:19 > 0:15:22to jeopardise or inconvenience residents.
0:15:22 > 0:15:23They are here to assist you.
0:15:23 > 0:15:25Are they for life?
0:15:25 > 0:15:29- They're for one year from the date. - One year?!- One year.- You're joking.
0:15:30 > 0:15:33So if people have this conception that, "I own this house,
0:15:33 > 0:15:37"therefore the space outside my house is my own," that is wrong.
0:15:37 > 0:15:40If you don't want a scheme, that's fine.
0:15:40 > 0:15:42All you need to do is return the questionnaires
0:15:42 > 0:15:44saying you don't want the scheme.
0:15:44 > 0:15:47These questionnaires - we haven't received one.
0:15:47 > 0:15:50- You haven't received one?- No. - Are you in that catchment area, sir?
0:15:50 > 0:15:52In Richard Street West, just round the back here.
0:15:52 > 0:15:54OK, sir. I have got some questionnaires here.
0:15:54 > 0:15:57At the end of the day, I want to do something.
0:15:57 > 0:15:58The council wants to do...
0:15:58 > 0:16:03We know you have got an issue here, and we've got to start somewhere.
0:16:04 > 0:16:06Questionnaires?
0:16:06 > 0:16:07- Yeah.- Yeah.
0:16:07 > 0:16:11It is exhausting, but in a nice way.
0:16:11 > 0:16:14You feel that you have...
0:16:14 > 0:16:21The day has been long, there has been intense passions shown.
0:16:21 > 0:16:23I think it's a racket, my friend.
0:16:23 > 0:16:25It's another way of making money out of people.
0:16:25 > 0:16:28They should have took that into consideration
0:16:28 > 0:16:30when they was building the police station.
0:16:30 > 0:16:32They knew they was going to be wanting car parks.
0:16:32 > 0:16:35So, in other words, they've blocked everybody else's street up.
0:16:37 > 0:16:39At the roadside operation in Croydon,
0:16:39 > 0:16:42a mini-cab driver has been pulled over
0:16:42 > 0:16:44for nonpayment of a parking fine.
0:16:45 > 0:16:49Unless you cough up nearly £600, you lose your car,
0:16:49 > 0:16:52you lose your work, you'll probably end up losing your home,
0:16:52 > 0:16:55and you can even lose your family.
0:16:55 > 0:16:57Bloody... It's a nightmare.
0:16:58 > 0:17:00He says he's got someone coming down
0:17:00 > 0:17:03to actually make the payment on his behalf,
0:17:03 > 0:17:06so at least his car's not going to be removed,
0:17:06 > 0:17:08and he can then go on his way.
0:17:08 > 0:17:11When the driver's father-in-law does turn up,
0:17:11 > 0:17:13he hasn't brought any money.
0:17:13 > 0:17:15Instead, he takes the shopping home.
0:17:16 > 0:17:18He's going up to Shirley.
0:17:18 > 0:17:21- Oh, so not long. About, what? - Not long, about half an hour.
0:17:21 > 0:17:23- Half hour.- Yeah.- OK.- See you soon.
0:17:23 > 0:17:28He's taken my shopping home and see if he can help me with the payment.
0:17:28 > 0:17:30- He's- BLEEP- us off.
0:17:30 > 0:17:32- Don't be silly. - He ain't even doing it.
0:17:32 > 0:17:34- I'm telling you. He'll- BLEEP- us off.
0:17:34 > 0:17:36Well, why don't you just get him to pay online?
0:17:36 > 0:17:39Steve believes that it seems a bit of a story
0:17:39 > 0:17:41that the man's going to take his shopping home
0:17:41 > 0:17:44and then come back down with a card.
0:17:44 > 0:17:47It seems a little bit strange.
0:17:47 > 0:17:49You're a bit of a double act, aren't you, you two?
0:17:49 > 0:17:51Yeah, we do try!
0:17:51 > 0:17:53But we don't work together all the time, though.
0:17:53 > 0:17:55No, just on these type of...
0:17:55 > 0:17:58I couldn't work with Steve, live with him and work with him.
0:17:58 > 0:18:00He's going to try to make the payment.
0:18:00 > 0:18:02- He's going to TRY to make payment? - Yeah.
0:18:02 > 0:18:06- He's getting my credit card.- He's going to try to make the payment,
0:18:06 > 0:18:09- or he's going to make the payment? - We're going to make the payment.
0:18:09 > 0:18:11You're going to make the payment. You've got half an hour, sir.
0:18:11 > 0:18:14If it ain't in time, you're going to lose the vehicle.
0:18:14 > 0:18:17They want to get it as quickly as they can.
0:18:17 > 0:18:19There's no giving chance.
0:18:19 > 0:18:22There's no, you know, understanding or giving anybody a chance.
0:18:29 > 0:18:33Before councils were allowed to manage their own parking enforcement,
0:18:33 > 0:18:35it was a gentler time, when traffic wardens,
0:18:35 > 0:18:39then part of the police force, patrolled our streets.
0:18:39 > 0:18:41I wore a tie, and I chose to wear a tie.
0:18:41 > 0:18:45The police ladies always liked to wear, like, a cravat.
0:18:47 > 0:18:50Until she retired five years ago,
0:18:50 > 0:18:55Helen Turner was the only traffic warden in Selby in North Yorkshire.
0:18:55 > 0:18:57I wondered if I would take to it,
0:18:57 > 0:19:00because after I gave my first ticket I nearly burst into tears
0:19:00 > 0:19:02because he wasn't very happy.
0:19:02 > 0:19:06But I thought, "Well, I've got myself into this, I've got to keep going."
0:19:06 > 0:19:09If somebody had said to me, "Look, I'm dashing in for a prescription,
0:19:09 > 0:19:11"it's my little boy, I've just been to the doctor's,"
0:19:11 > 0:19:13I'd say, "Be quick."
0:19:13 > 0:19:20You've got to have a bit of leeway, give and take with them all.
0:19:25 > 0:19:28But the give and take seemed to stop in Selby
0:19:28 > 0:19:32when North Yorkshire County Council took over the job in June this year.
0:19:34 > 0:19:37We've got these traffic wardens come from Harrogate
0:19:37 > 0:19:43that are just acting with force, like nobody ever has done before.
0:19:43 > 0:19:46The minute anybody parks at the back, they're diving on them,
0:19:46 > 0:19:48it's ridiculous.
0:19:49 > 0:19:51I used to just nip up behind Wetherells
0:19:51 > 0:19:55and pull up round there, you see, and nip in to the bank and nip out again.
0:19:55 > 0:19:57I got fined - was it £30?
0:19:57 > 0:19:59£60.
0:19:59 > 0:20:01You normally see them about every hour.
0:20:01 > 0:20:03They walk up this way and then they walk back down
0:20:03 > 0:20:05and then they reappear.
0:20:05 > 0:20:07Certainly every couple of hours.
0:20:07 > 0:20:10Richard Schofield owns a gift shop on the high street.
0:20:10 > 0:20:13Even before the new civil enforcement officers arrived,
0:20:13 > 0:20:16the town's retailers were struggling.
0:20:16 > 0:20:18I've become a little bit of an island, really,
0:20:18 > 0:20:20in that I'm stuck between two empty shops.
0:20:20 > 0:20:25We've got the Booze Buster's and the Blockbuster's both closed.
0:20:25 > 0:20:28And then I've got two charity shops.
0:20:28 > 0:20:30I've been in the town for 12 years.
0:20:30 > 0:20:32Certainly, we bought it at a difficult time,
0:20:32 > 0:20:34and things seem to have got worse.
0:20:34 > 0:20:37The internet's become much more popular.
0:20:37 > 0:20:39People don't even leave home now.
0:20:39 > 0:20:42And we've got new parking wardens come from Harrogate recently
0:20:42 > 0:20:45and the chances are if they're five minutes late to their car, now,
0:20:45 > 0:20:47they're going to get a £60 fine.
0:20:47 > 0:20:49I think once a customer's had a £60 fine,
0:20:49 > 0:20:51they ain't coming back here any more.
0:20:51 > 0:20:53I know they did an old gentleman near our shop.
0:20:53 > 0:20:55He had a blue badge, and they did him
0:20:55 > 0:20:58because he hadn't set the time properly.
0:20:58 > 0:21:01- Recently? - About three weeks ago on a Saturday.
0:21:01 > 0:21:03- That's these new guys. - £70-odd it cost him.
0:21:03 > 0:21:05And he came in the shop asking what he could do,
0:21:05 > 0:21:08because he didn't understand - he was in his 80s.
0:21:11 > 0:21:14People I've spoke to in the shop, they're not given a minute,
0:21:14 > 0:21:16whereas before I think the police -
0:21:16 > 0:21:18and certainly when Helen was doing it,
0:21:18 > 0:21:20she understood that the traders, you know,
0:21:20 > 0:21:23people needed to stop there and come and get a card
0:21:23 > 0:21:24and they liked to have a chat.
0:21:24 > 0:21:26They were just a bit more understanding,
0:21:26 > 0:21:28they were a friend to the town.
0:21:28 > 0:21:30I had a delivery man the other day, works for himself,
0:21:30 > 0:21:32he said, "I'm never coming back to your town."
0:21:32 > 0:21:34How am I going to get my parcels?
0:21:37 > 0:21:40In Central London, racking up parking fines
0:21:40 > 0:21:43is an occupational hazard for delivery drivers.
0:21:44 > 0:21:48I've got a collection of tickets,
0:21:48 > 0:21:50yeah, from all over the place.
0:21:50 > 0:21:52How many do you get?
0:21:52 > 0:21:55I would say two a week, for sure.
0:21:55 > 0:22:00Vincenzo Oliveri owns two Italian restaurants in the West End.
0:22:00 > 0:22:03He goes backwards and forwards in his van throughout the day
0:22:03 > 0:22:05picking up supplies.
0:22:05 > 0:22:09All this road, there are double yellow lines.
0:22:09 > 0:22:12If the traffic warden comes here, you've got a ticket.
0:22:12 > 0:22:16They don't let you function properly.
0:22:16 > 0:22:20The rent is very high, the rates they are very high.
0:22:20 > 0:22:23The labour is very high in Central London.
0:22:23 > 0:22:28If you add also the tickets that you get nearly every day,
0:22:28 > 0:22:30somebody's got to pay for it.
0:22:30 > 0:22:32One of Vincenzo's restaurants
0:22:32 > 0:22:35is in a street where no loading is allowed whatsoever.
0:22:35 > 0:22:39Not very convenient for essential deliveries.
0:22:39 > 0:22:43I'm checking just in case, because as soon as they come, we have to run.
0:22:43 > 0:22:48Fernando... HE SPEAKS ITALIAN
0:22:48 > 0:22:50About ten people, they have to help me.
0:22:50 > 0:22:52Roberto.
0:22:52 > 0:22:53Now it's started to rain as well.
0:22:53 > 0:22:55That's what we need!
0:22:57 > 0:23:00As soon as they come here... Actually, he's coming.
0:23:00 > 0:23:01Is he there?
0:23:01 > 0:23:03There's somebody with a yellow...
0:23:08 > 0:23:10It's very stressful, very stressful.
0:23:10 > 0:23:12It's incredible.
0:23:12 > 0:23:14I will have a heart attack soon.
0:23:16 > 0:23:18With the weekly bill for parking fines
0:23:18 > 0:23:21now running into tens of thousands for freight companies,
0:23:21 > 0:23:25the body that represents them has set up a dedicated service
0:23:25 > 0:23:29to deal with parking tickets on behalf of members.
0:23:29 > 0:23:33The top four are cancellations, so it's like, "Yes!"
0:23:33 > 0:23:35Mandy Carey's full-time job
0:23:35 > 0:23:39is processing and appealing parking tickets.
0:23:39 > 0:23:41The vehicle is parked on a single yellow line,
0:23:41 > 0:23:45there is no kerb lip there at all.
0:23:45 > 0:23:47Once I've seen something like that,
0:23:47 > 0:23:51I would then go on to Google Street View.
0:23:51 > 0:23:52So, as you can see,
0:23:52 > 0:23:57there is no indication of time plates of restrictions or anything at all.
0:23:57 > 0:24:00- It's a bit like being an investigator, isn't it?- It is.
0:24:00 > 0:24:03Some jobs get a bit mundane, don't they? But this one, it's not,
0:24:03 > 0:24:05it's exciting.
0:24:05 > 0:24:08Access to the vehicle's tracking technology
0:24:08 > 0:24:10helps make the case watertight.
0:24:11 > 0:24:17I've also attached the driver's trip sheet,
0:24:17 > 0:24:21and it indicates doors opening and closing,
0:24:21 > 0:24:23so there is a delivery being made.
0:24:23 > 0:24:25Hopefully, we should get a letter back
0:24:25 > 0:24:28saying that that one will be cancelled.
0:24:30 > 0:24:35Ironically, parking fines don't lead to huge profits for councils.
0:24:35 > 0:24:36The cost of enforcement
0:24:36 > 0:24:40often cancels out the income from the fines.
0:24:40 > 0:24:43They do make money from motorists who pay to park.
0:24:45 > 0:24:48Westminster Council have realised that it's better for them
0:24:48 > 0:24:49and better for motorists
0:24:49 > 0:24:52if they stop issuing so many tickets.
0:24:52 > 0:24:54There is a waiting restriction.
0:24:54 > 0:24:55- Yes.- Thank you.
0:24:55 > 0:24:59So they're taking a more human approach to parking enforcement.
0:24:59 > 0:25:02And how long will that take, sir?
0:25:02 > 0:25:05Say hello to the traffic marshals.
0:25:05 > 0:25:10The hat, flat hat - yes, I do like it. It is stylish.
0:25:10 > 0:25:12It does look friendlier.
0:25:12 > 0:25:14Hello.
0:25:14 > 0:25:15This bay is suspended...
0:25:17 > 0:25:19..so you're not allowed to park here.
0:25:19 > 0:25:21'Do you ever issue tickets?'
0:25:21 > 0:25:24Of course, that would be the last resort.
0:25:24 > 0:25:28Like the way I told her to move now, if she refused to move,
0:25:28 > 0:25:31then it's a case it will be the last resort for me.
0:25:31 > 0:25:32Thank you.
0:25:33 > 0:25:38The marshals currently operate in a small area around Leicester Square.
0:25:38 > 0:25:42They ticket cars at roughly half the rate of normal CEOs.
0:25:42 > 0:25:46Instead, they want to encourage drivers to pay for parking.
0:25:46 > 0:25:49You have to pay by phone if you're going to park there, yeah?
0:25:49 > 0:25:51- Have you paid some money today?- Yes.
0:25:51 > 0:25:54We always pay. We are chauffeurs, we have to pay.
0:25:56 > 0:25:58You know, he told me that he had made payment.
0:25:58 > 0:25:59And he hasn't.
0:25:59 > 0:26:01So when I check, he hasn't made payment.
0:26:01 > 0:26:04- Are you just making it now?- Yes.
0:26:04 > 0:26:06OK.
0:26:06 > 0:26:09Because it's not coming up - so you're just making it now.
0:26:09 > 0:26:13Not all drivers quite understand what is required of them.
0:26:13 > 0:26:15Afternoon, sir.
0:26:15 > 0:26:16How are you doing, are you good?
0:26:16 > 0:26:18Oh, yeah, yeah.
0:26:18 > 0:26:23He's a regular. We do see the gentleman around here.
0:26:24 > 0:26:25Thank you. Bye-bye.
0:26:25 > 0:26:26He's driving round the corner,
0:26:26 > 0:26:30isn't he just adding to the traffic out on other roads?
0:26:30 > 0:26:33Well...possibly.
0:26:33 > 0:26:34Possibly.
0:26:34 > 0:26:39- But, again, drivers do need to find...- Here he is again!
0:26:45 > 0:26:47We get a lot of deliveries here
0:26:47 > 0:26:49and we have to get people to back in,
0:26:49 > 0:26:51and they're always just sitting there.
0:26:51 > 0:26:54They obviously haven't got a parking permit or nothing,
0:26:54 > 0:26:57so they don't get ticketed, they just drive round the corner and...
0:26:57 > 0:26:59Know what I mean? That's a problem for us.
0:27:00 > 0:27:02Is that our friend again over there?
0:27:02 > 0:27:05Yes. Yes.
0:27:05 > 0:27:07That's our friend again.
0:27:07 > 0:27:09- Hello again, sir. - How are you doing, man?
0:27:09 > 0:27:11- How are you doing, are you good? - I'm very good.
0:27:11 > 0:27:13Please...
0:27:14 > 0:27:16..try and get yourself in a pay by phone bay or something
0:27:16 > 0:27:18- and make payment, please.- Sorry?
0:27:18 > 0:27:21- Try and get yourself in a pay by phone bay please, sir.- All right.
0:27:21 > 0:27:23Thank you, sir.
0:27:23 > 0:27:26Since he complied, there's no need to issue him a PCN.
0:27:26 > 0:27:28It's the polite thing to do.
0:27:31 > 0:27:34Half an hour later, this driver still isn't getting the message.
0:27:39 > 0:27:40You're chasing me around, innit?
0:27:40 > 0:27:43We're just walking around and we keep on bumping into you.
0:27:46 > 0:27:47Bailiffs Debbie and Steve
0:27:47 > 0:27:50have been on this roadside job in Croydon for four hours.
0:27:50 > 0:27:52How long have you been married, you two?
0:27:52 > 0:27:54Two years.
0:27:54 > 0:27:57Been together 18, got married two and a half years ago.
0:27:58 > 0:28:01We met at a friend's hairdressing salon.
0:28:03 > 0:28:05I felt sorry for her.
0:28:06 > 0:28:09Earlier today, they pulled over a mini-cab driver
0:28:09 > 0:28:13who owes £547 for an unpaid fine.
0:28:14 > 0:28:16How do you justify
0:28:16 > 0:28:21the amount of levy you put on the outstanding balance?
0:28:21 > 0:28:24All our costs are reasonable, they're all set by the council.
0:28:24 > 0:28:26But your cost, it outweighs,
0:28:26 > 0:28:30literally outweighs, by far, what the outstanding balance is.
0:28:30 > 0:28:32Well, if you took that off, you took the VAT off,
0:28:32 > 0:28:36you've got £288.20 is our cost.
0:28:36 > 0:28:39What about the VAT, why would you charge anybody VAT?
0:28:39 > 0:28:41Because we're a company.
0:28:42 > 0:28:45- Is he paying, or what? - Yeah, he's paying now, I think.
0:28:45 > 0:28:48The mini-cab driver's father-in-law has returned -
0:28:48 > 0:28:51this time with a credit card in hand.
0:28:52 > 0:28:54- Is it a debit card or credit card, sir?- Credit card.
0:28:54 > 0:28:57- Credit card.- Will there be any... - A surcharge on the credit card?
0:28:57 > 0:28:59Yes, a 3% surcharge.
0:28:59 > 0:29:02Have you got a calculator on you?
0:29:03 > 0:29:06Apparently, there's a 3% surcharge on the card,
0:29:06 > 0:29:10so we might have to go into the local branch,
0:29:10 > 0:29:14transfer the money over to a debit card,
0:29:14 > 0:29:18which is going to cost me nothing, and then make the payment that way.
0:29:18 > 0:29:23Excuse me, can I quickly go down to the NatWest Bank,
0:29:23 > 0:29:25which is literally at the end of that road,
0:29:25 > 0:29:28so I won't have to pay a 3% surcharge?
0:29:30 > 0:29:32- How long is it going to take you, sir?- End of that road.
0:29:32 > 0:29:34If you want to believe me or not.
0:29:34 > 0:29:36I don't know where the end of that road is, sir.
0:29:36 > 0:29:39West Croydon is just there, so...yeah?
0:29:39 > 0:29:40If the tow truck gets here,
0:29:40 > 0:29:42the vehicle will be put on the tow truck.
0:29:51 > 0:29:53Increasing numbers of PCNs
0:29:53 > 0:29:56never come into contact with car windscreens -
0:29:56 > 0:29:59they're issued by CCTV and come through the post.
0:30:01 > 0:30:03When the ticket came through the door, I was flabbergasted,
0:30:03 > 0:30:05I thought, "What's this?"
0:30:05 > 0:30:08I was trying to think, somebody must have made a mistake here.
0:30:08 > 0:30:10Bristol resident Lexington Burke
0:30:10 > 0:30:15was issued a PCN on a street well-known for its Caribbean food.
0:30:15 > 0:30:17Jamaican mangoes here.
0:30:17 > 0:30:21Oh, my gosh, this is really nice - a good smell on that one!
0:30:21 > 0:30:24He'd driven his disabled aunt to the street
0:30:24 > 0:30:27to visit her favourite West Indian restaurant.
0:30:27 > 0:30:30She loves to come here in order to buy the food from here,
0:30:30 > 0:30:33and knows the person who cooks the meals very well.
0:30:33 > 0:30:36She's very sick and her taste changes,
0:30:36 > 0:30:38but she usually goes for something like jerk chicken
0:30:38 > 0:30:42or she may want to have curry goat.
0:30:42 > 0:30:44It's easier to talk about what's right about her
0:30:44 > 0:30:46than what's wrong with her.
0:30:46 > 0:30:48She has dialysis three times per week, angina,
0:30:48 > 0:30:51had how many heart attacks? I've lost count.
0:30:51 > 0:30:53His aunt is a blue badge holder,
0:30:53 > 0:30:57but the disabled bay outside the restaurant was already taken.
0:30:57 > 0:31:00On the day itself, I wasn't parked in the actual disabled bay,
0:31:00 > 0:31:01I was parked...
0:31:03 > 0:31:06..the next position after the disabled parking,
0:31:06 > 0:31:08which is here where this Golf is parked.
0:31:09 > 0:31:14In front of me here is a sign that isn't easy to understand,
0:31:14 > 0:31:18so I relied on what the disabled badge holder sign told me.
0:31:18 > 0:31:22I thought I had three hours parking here and parked accordingly.
0:31:22 > 0:31:24But you weren't actually parked in a disabled bay?
0:31:24 > 0:31:25I wasn't in the disabled bay,
0:31:25 > 0:31:30but I parked in the nearest spot to it and put the badge out.
0:31:30 > 0:31:34While he was parked there, a CCTV car caught him on camera.
0:31:34 > 0:31:37There he is. Oh, look at that!
0:31:37 > 0:31:39And he's just driven by.
0:31:39 > 0:31:43That is amazing! I cannot believe he's here again.
0:31:45 > 0:31:49Lex is taking his case to the Traffic Penalty Tribunal.
0:31:49 > 0:31:54Increasing numbers of the appeals now happen over the telephone.
0:31:54 > 0:31:58I'm OK. There is obviously a little bit of nerves.
0:31:58 > 0:32:00Never done this before.
0:32:00 > 0:32:01PHONE RINGS
0:32:01 > 0:32:06Phone hearings make it easier for councils and motorists to take part.
0:32:06 > 0:32:07Hello.
0:32:07 > 0:32:08Hello, gentlemen.
0:32:08 > 0:32:10- Good morning.- Yes, good morning.
0:32:10 > 0:32:12Mr James, are you there?
0:32:12 > 0:32:13Yes, I am.
0:32:13 > 0:32:15Just to start.
0:32:15 > 0:32:18This was a ticket that was sent to you through the post,
0:32:18 > 0:32:20- wasn't it, Mr Burke?- Correct, yes.
0:32:20 > 0:32:23Did you know what the regulations were in this bay?
0:32:23 > 0:32:25- Did you understand?- No.
0:32:25 > 0:32:28I will say to you that I am very much confused
0:32:28 > 0:32:32and a bit perplexed to understand how to interpret these.
0:32:32 > 0:32:34It's part of my argument, my case -
0:32:34 > 0:32:37I feel that the city council is not being very user friendly.
0:32:37 > 0:32:41So you were... Were you shopping for the household, then, on that day?
0:32:41 > 0:32:43I sometimes do that for the household
0:32:43 > 0:32:45and take the household with me, also.
0:32:45 > 0:32:48Do you have a disability yourself, Mr Burke?
0:32:48 > 0:32:52Well, not that is registered per se.
0:32:52 > 0:32:55Right, so you yourself do not have a blue badge?
0:32:55 > 0:32:58- No, I don't.- But you...- No, I don't.
0:32:58 > 0:33:02- But you carry around your mother and your auntie.- My auntie.
0:33:02 > 0:33:04Well, they have limited mobility.
0:33:04 > 0:33:06They can't carry much weight at all.
0:33:06 > 0:33:09So I've got a choice, if I can find parking,
0:33:09 > 0:33:11I can go with them to the shops
0:33:11 > 0:33:14so I can be the load bearer of whatever they shop for, yes?
0:33:14 > 0:33:18You didn't realise that there was two different bays there?
0:33:19 > 0:33:22I would have parked exactly where the black vehicle is,
0:33:22 > 0:33:25if I may say so, but it was taken.
0:33:25 > 0:33:26I'm a disabled badge holder
0:33:26 > 0:33:29so I thought, "OK, I'm going to park to the nearest proximity
0:33:29 > 0:33:31"and that should cover me," I thought.
0:33:31 > 0:33:33But with great respect, Mr Burke,
0:33:33 > 0:33:35you aren't a disabled badge holder, are you?
0:33:35 > 0:33:37It's your aunt and your mother.
0:33:37 > 0:33:38No, no, sorry, I correct myself.
0:33:38 > 0:33:40When I say I'm a disabled badge holder,
0:33:40 > 0:33:43I'm driving for disabled individuals.
0:33:44 > 0:33:48In fact, the blue badge didn't mean Lex could park there.
0:33:48 > 0:33:52So will his argument that the signs were confusing hold any sway?
0:33:52 > 0:33:58Mr James, I can't read the sign in the evidence that you've supplied.
0:33:58 > 0:34:02The comment just below it on the page says what the restrictions are.
0:34:02 > 0:34:03Where is that sign?
0:34:03 > 0:34:07Because I can't see that sign in the video footage.
0:34:07 > 0:34:10If you scroll back the footage
0:34:10 > 0:34:13to just before where you can see the black car,
0:34:13 > 0:34:16if you look on the left of Mr Lewington's car,
0:34:16 > 0:34:19you can see the sign at the top of the picture.
0:34:19 > 0:34:23Caroline's not satisfied that the video or the still photographs
0:34:23 > 0:34:26prove that the restriction was properly signed.
0:34:26 > 0:34:29I appreciate they couldn't have parked where there's a loading ban,
0:34:29 > 0:34:31but it may not have been clear to them at the time.
0:34:31 > 0:34:35I do not have these very clear additional pictures
0:34:35 > 0:34:38of the signing at this complicated site.
0:34:38 > 0:34:42So, Mr Burke, I'm going to allow your appeal on this occasion.
0:34:42 > 0:34:44- So thank you very much, gentlemen. - Thank you.
0:34:44 > 0:34:46OK, bye.
0:34:46 > 0:34:48I've won.
0:34:48 > 0:34:51My appeal has been upheld in this instance.
0:34:51 > 0:34:53- Guess what?- Yeah?
0:34:53 > 0:34:55I won!
0:34:55 > 0:34:57- The tribunal has found in my favour. - Thank God.
0:34:57 > 0:34:59- You prayed.- I did.
0:34:59 > 0:35:04That went as most of them do go, they hang on bits of evidence.
0:35:04 > 0:35:08And in this case I happen to agree with the chief adjudicator
0:35:08 > 0:35:11that the picture we provided is not that clear.
0:35:11 > 0:35:13Amazing, amazing, amazing.
0:35:13 > 0:35:15It needs to happen, though.
0:35:15 > 0:35:18I can only hope other people have the courage, you know,
0:35:18 > 0:35:21of their conviction to appeal.
0:35:24 > 0:35:26In West Bromwich, the battle is still raging
0:35:26 > 0:35:31for parking spaces on the streets around the new police station.
0:35:31 > 0:35:33There's a lady's dropped kerb here.
0:35:33 > 0:35:35Now, there was somebody parked across it
0:35:35 > 0:35:37and we fetched the police officers out,
0:35:37 > 0:35:42and they was told they've got no rights to move them.
0:35:42 > 0:35:45They was blocked in, and they worked at the hospital.
0:35:45 > 0:35:48They had to leave the car and walk in to work.
0:35:48 > 0:35:52Peter Thomas's hairdressing salon is in the eye of the storm.
0:35:52 > 0:35:55I spent a quarter of a million pound on this.
0:35:55 > 0:35:57Took lots of risks.
0:35:57 > 0:36:00This was derelict for 18 years, and I've given 19 people jobs.
0:36:00 > 0:36:02It affects people passing through
0:36:02 > 0:36:05who think they'll just stop off and get their hair cut -
0:36:05 > 0:36:07can't park, so they carry on.
0:36:07 > 0:36:09The way we're going at the minute, you know,
0:36:09 > 0:36:11the business is just folding
0:36:11 > 0:36:14and a lot of people are going to be out of work.
0:36:14 > 0:36:18I mean, at the moment, all we're hearing is it's going to be permits.
0:36:18 > 0:36:21Well, if it's permits, my staff can't park outside.
0:36:22 > 0:36:26For the scheme to go ahead, more than 50% of the residents
0:36:26 > 0:36:29on each street will have to vote for it.
0:36:29 > 0:36:30I cannot see another way.
0:36:30 > 0:36:34It's a very old town, we've got old terraced houses,
0:36:34 > 0:36:38there is no excess land anywhere to facilitate.
0:36:38 > 0:36:42The only way we will remove them is by introducing this restriction.
0:36:42 > 0:36:44The council have sent people letters
0:36:44 > 0:36:47about having a residents' scheme put in.
0:36:47 > 0:36:51We're knocking the doors, checking that they've had the forms,
0:36:51 > 0:36:55if they haven't had the forms we're giving them another one.
0:37:00 > 0:37:03If you just read it, if the scheme goes ahead...
0:37:03 > 0:37:04Have a read of it.
0:37:07 > 0:37:09Oh.
0:37:09 > 0:37:12You are seeing democracy in its best form.
0:37:12 > 0:37:16Obviously, you can't force forms on people.
0:37:16 > 0:37:19- Have you actually filled a form in? - No.
0:37:19 > 0:37:21No. Do you want to fill one in now while I wait?
0:37:21 > 0:37:22- Oh, a parking permit form?- Yeah.
0:37:22 > 0:37:24Yeah, I have, actually.
0:37:24 > 0:37:26- You've filled one in. Have you handed it back?- Yeah, last week.
0:37:26 > 0:37:28If they vote for the scheme,
0:37:28 > 0:37:32residents will have CEOs patrolling their streets.
0:37:32 > 0:37:36The arrival of new CEOs in Selby is upsetting the locals
0:37:36 > 0:37:38and now threatens one of its long-standing trades.
0:37:40 > 0:37:42I got a ticket on my car, didn't I?
0:37:42 > 0:37:45Cos I come to pick t' kiosk up as usual.
0:37:45 > 0:37:50Doubtfire's ice cream van has been a Selby institution for over 70 years.
0:37:50 > 0:37:53Every afternoon, the owners pull up on the yellow line
0:37:53 > 0:37:58to tow the kiosk away and have never had a problem - until now.
0:37:58 > 0:38:02Traffic warden come and told me that once the kiosk is hooked on
0:38:02 > 0:38:05then you can't serve, so if anybody's stood there waiting to be served,
0:38:05 > 0:38:06you've just got to refuse them,
0:38:06 > 0:38:08and he says, "If you don't go, I'll give you a ticket."
0:38:08 > 0:38:10So he give me a ticket.
0:38:13 > 0:38:14Me daughter just paid it, like.
0:38:14 > 0:38:16And I say, it's her business, like,
0:38:16 > 0:38:18now I just come to pick it up for her and that.
0:38:18 > 0:38:20And like I say, she just paid it.
0:38:21 > 0:38:24Save any aggro.
0:38:24 > 0:38:26What will happen if you can't trade here any more, then?
0:38:26 > 0:38:28What, if we couldn't trade here any more?
0:38:28 > 0:38:30Well, she'd just lose her business, wouldn't she?
0:38:30 > 0:38:32She'd have to shut down.
0:38:34 > 0:38:38But one Selby resident isn't taking her PCN lying down.
0:38:38 > 0:38:40Louise Gomerson got a ticket
0:38:40 > 0:38:44on the very first day of new council enforcement.
0:38:44 > 0:38:47I'm a homeowner, I have a car, I want to park outside my own house.
0:38:47 > 0:38:50I don't really think it's too much to ask, to be honest.
0:38:52 > 0:38:55Louise's street has a single yellow line down it.
0:38:55 > 0:38:59But until the new CEOs showed up, she'd been parking on it regularly.
0:38:59 > 0:39:04I noticed at the end of March that there was the broken yellow line,
0:39:04 > 0:39:07so, basically, because I knew that it invalidated restrictions
0:39:07 > 0:39:10on the street, I took advantage of being able to park outside my house.
0:39:10 > 0:39:12This is the line here.
0:39:12 > 0:39:16I mean, it's over a metre - it's over a metre wide.
0:39:16 > 0:39:18I parked literally from the end of March
0:39:18 > 0:39:22up until getting the parking ticket on the 1st of June.
0:39:22 > 0:39:24Louise was told by the old wardens
0:39:24 > 0:39:27that a broken line invalidates the restriction,
0:39:27 > 0:39:29so she's decided to appeal her ticket
0:39:29 > 0:39:32and strike a blow against the new enforcers.
0:39:34 > 0:39:36Nine out of ten people would probably just pay it
0:39:36 > 0:39:40because they just think, "What's the point in appealing it?"
0:39:40 > 0:39:41Whereas I'm different.
0:39:41 > 0:39:44It's a bit of a long-standing joke at work, to be honest.
0:39:44 > 0:39:46I think they do think I'm nuts,
0:39:46 > 0:39:48but then anybody that meets me think I'm nuts anyway.
0:39:48 > 0:39:50But that's... That's just my personality!
0:39:55 > 0:39:57While the PCN count is mounting up in Selby,
0:39:57 > 0:40:00in Westminster, the council are trying out an approach
0:40:00 > 0:40:03which involves them giving out fewer tickets.
0:40:03 > 0:40:06The bay's suspended at the moment,
0:40:06 > 0:40:08so I'm asking you to move on, OK?
0:40:09 > 0:40:13But the marshals can only move cars along if they have drivers in them.
0:40:13 > 0:40:18Mohammed's come across a scooter left parked in a suspended bay.
0:40:18 > 0:40:20Check on that.
0:40:23 > 0:40:27PCN's been issued...early morning.
0:40:27 > 0:40:30How come you give ticket?
0:40:30 > 0:40:32- You all right, sir?- Because nothing there in the morning.
0:40:32 > 0:40:35They don't close here in the morning when I park my bike.
0:40:35 > 0:40:37This time plate has been up here since yesterday.
0:40:37 > 0:40:39No, I didn't see it this morning.
0:40:39 > 0:40:40It was not in this morning when I come out,
0:40:40 > 0:40:42I come in this morning to work.
0:40:42 > 0:40:46Sir, the suspension has been up here yesterday, I was on duty yesterday.
0:40:46 > 0:40:48I've checked, the suspension was up here.
0:40:48 > 0:40:51- I'm afraid not. This was not there yesterday.- Furthermore...
0:40:51 > 0:40:52If it's here, I would not park it there.
0:40:52 > 0:40:56Barriers, the barriers are nothing to do with us, Westminster.
0:40:56 > 0:40:57That one is not there.
0:40:57 > 0:40:59The barriers haven't come from Parking Services.
0:40:59 > 0:41:02- That one as well is not there. This one.- If you listen to me,
0:41:02 > 0:41:06as the PCN stands from here, the PCN does stand valid.
0:41:06 > 0:41:08It's down to you now, sir, to write in to the council,
0:41:08 > 0:41:12contest the ticket if you feel that you have a grounds of appeal.
0:41:12 > 0:41:14OK. Is that good?
0:41:14 > 0:41:16OK, thank you very much, sir.
0:41:16 > 0:41:18I start to pay a year parking,
0:41:18 > 0:41:20so today council give me a ticket for no reason.
0:41:20 > 0:41:23I don't understand.
0:41:23 > 0:41:25That suspension was up yesterday.
0:41:25 > 0:41:27That other gentleman was saying it wasn't.
0:41:27 > 0:41:29You saw it?
0:41:29 > 0:41:30Yeah, we saw it.
0:41:31 > 0:41:34We understand that when drivers are angry,
0:41:34 > 0:41:37they're not angry at me personally.
0:41:37 > 0:41:40They're angry simply on the situation.
0:41:45 > 0:41:47None.
0:41:47 > 0:41:50Even though the marshals give out fewer tickets than CEOs,
0:41:50 > 0:41:53convincing the public they're different isn't easy.
0:41:54 > 0:41:57They will say anything they want to you.
0:41:57 > 0:41:58They will do anything they want to you.
0:41:58 > 0:42:00Touch your hat.
0:42:00 > 0:42:01Some people, they will take these and go.
0:42:01 > 0:42:06Marshal or no marshal, they are there to nick you anyway.
0:42:06 > 0:42:09It doesn't matter what you do or what you tell them.
0:42:09 > 0:42:14No matter where they're from, what they've done in their life,
0:42:14 > 0:42:18they are all one robot, all the same.
0:42:21 > 0:42:23- You just got here?- I just got here.
0:42:23 > 0:42:25- When?- Pardon?- When?- Now.
0:42:25 > 0:42:26OK.
0:42:26 > 0:42:28It will tell us. Don't worry.
0:42:32 > 0:42:34We hate him, we hate this traffic warden.
0:42:34 > 0:42:36Hello. Mister.
0:42:36 > 0:42:38Mr Traffic Warden.
0:42:38 > 0:42:40You know, if you are civilised,
0:42:40 > 0:42:44you will not tell somebody that "I hate you."
0:42:44 > 0:42:46That is it.
0:42:49 > 0:42:52Bailiff Debbie has pulled over another car
0:42:52 > 0:42:55at the roadside operation in Croydon.
0:42:55 > 0:42:59The policemen are coming over now, right, for this Audi.
0:42:59 > 0:43:00Yeah, OK, right,
0:43:00 > 0:43:04you've got two nonpayment of parking fines on this vehicle.
0:43:04 > 0:43:08- No.- All right. OK. You've been parking illegally.
0:43:08 > 0:43:11The Polish driver speaks very little English.
0:43:11 > 0:43:15He gets his wife on the phone to act as interpreter.
0:43:15 > 0:43:18Hello. Hello?
0:43:18 > 0:43:19Hi, right.
0:43:19 > 0:43:23The gentleman's got two payments - two nonpayment of parking fines
0:43:23 > 0:43:26due to Croydon Council.
0:43:26 > 0:43:28But according to them,
0:43:28 > 0:43:31they've already paid a parking debt to a different bailiff company.
0:43:31 > 0:43:34- Yeah, well, just wait... - Yesterday, this evening...
0:43:34 > 0:43:37When... Did the bailiffs come round yesterday, did you say?
0:43:40 > 0:43:41Right. OK.
0:43:41 > 0:43:45And did they give you any paperwork, have you made any payments to them?
0:43:45 > 0:43:48He paid on Friday to another bailiff company.
0:43:48 > 0:43:51He was charged £700-odd.
0:43:51 > 0:43:54700 quid. That's...
0:43:54 > 0:43:56Yeah, but you don't know what...
0:43:56 > 0:43:59how many times they've been out or anything else like that, do you?
0:43:59 > 0:44:00And they clamped it.
0:44:00 > 0:44:03But we're just trying to get this all confirmed
0:44:03 > 0:44:05with the council before we let him go.
0:44:05 > 0:44:07How does a ticket get to £700?
0:44:07 > 0:44:09It's different charges.
0:44:09 > 0:44:12Obviously, I can't comment on what another bailiff company charges.
0:44:12 > 0:44:15We have set figures in our company.
0:44:15 > 0:44:18Obviously, once the new legislations come in in April next year,
0:44:18 > 0:44:20we're all going to have to charge the same,
0:44:20 > 0:44:24so it'll make life easier for everybody then.
0:44:24 > 0:44:28Word comes through that they've only paid off one of the parking tickets.
0:44:28 > 0:44:30It's news to the driver.
0:44:30 > 0:44:35At the moment, the outstanding debt is £523.84 that needs to be paid.
0:44:35 > 0:44:38- No!- Yeah.
0:44:38 > 0:44:40She paid it.
0:44:40 > 0:44:41She's paid one.
0:44:41 > 0:44:44You had two and they should have both been paid.
0:44:44 > 0:44:47523.84.
0:44:48 > 0:44:50Reluctantly, the driver decides to pay up -
0:44:50 > 0:44:53half in cash, half on a card.
0:44:53 > 0:44:54Thank you.
0:44:57 > 0:45:00You've got to comply with the rules.
0:45:00 > 0:45:02And if he's over here working and he's living here
0:45:02 > 0:45:05then he needs to understand that if you get a parking fine,
0:45:05 > 0:45:06you've got to pay them.
0:45:07 > 0:45:10The mini-cab driver's back from the bank.
0:45:12 > 0:45:15He's counting his cash. What a good payday for him.
0:45:18 > 0:45:20I borrowed it off my father-in-law,
0:45:20 > 0:45:25hopefully I'll be able to pay him back once I get to work.
0:45:25 > 0:45:27So...the system's a bit messed up.
0:45:27 > 0:45:31There's no consideration or understanding.
0:45:34 > 0:45:36Just take your heart out and just leave it at home
0:45:36 > 0:45:37and just come to work.
0:45:43 > 0:45:48In Selby, the rift between locals and parking enforcers is deepening.
0:45:50 > 0:45:51I'm going to get my paper.
0:45:52 > 0:45:56It's two and a half months since the new CEOs arrived.
0:45:56 > 0:45:59They've got some figures on the parking for last year
0:45:59 > 0:46:01as opposed to when the police were doing it
0:46:01 > 0:46:03to this year, when North Yorkshire County Council
0:46:03 > 0:46:07and Harrogate are doing it, and they're interesting figures.
0:46:09 > 0:46:11- How are you? - Fine, thanks, how are you?
0:46:11 > 0:46:12Yeah, good, thank you.
0:46:12 > 0:46:14Are you keeping busy?
0:46:14 > 0:46:15So-so.
0:46:17 > 0:46:20The whole town's reading the newspaper.
0:46:22 > 0:46:24It's just an outrage, isn't it? Complete...
0:46:24 > 0:46:29They're just out to kill the trade in every angle they can.
0:46:31 > 0:46:34"Anger as parking fines are increased five-fold."
0:46:36 > 0:46:38I never did the maths on that.
0:46:39 > 0:46:45693 tickets as opposed to 141 last year.
0:46:45 > 0:46:47That is disgusting.
0:46:47 > 0:46:49And I think I've got a quote in here somewhere -
0:46:49 > 0:46:52"Richard Schofield, town centre manager for Selby Chamber
0:46:52 > 0:46:55"and owner of Gowthorpe's Heaven and Home,
0:46:55 > 0:46:58"said the increase has confirmed his worst fears.
0:46:58 > 0:47:01"'This is a disgrace,' he said."
0:47:01 > 0:47:04The ice cream van's made it in to the paper too.
0:47:04 > 0:47:06"Recently received a ticket,
0:47:06 > 0:47:11"it is not the van itself that attracts the ticket,
0:47:11 > 0:47:14"but the car that comes to tow it."
0:47:14 > 0:47:16Unbelievable, isn't it?
0:47:16 > 0:47:20But that was there when Katrina was a kid.
0:47:20 > 0:47:22I used to buy Katrina an ice cream from there.
0:47:22 > 0:47:24She's in her 20s now.
0:47:24 > 0:47:26That's how long it's been there.
0:47:29 > 0:47:33The council argues that if you comply with parking regulations,
0:47:33 > 0:47:35you don't get a ticket.
0:47:35 > 0:47:38But Richard's fearful for the future of the town.
0:47:38 > 0:47:41If things continue as they are, to be brutally honest,
0:47:41 > 0:47:44I think I'd struggle to make another couple of years.
0:47:45 > 0:47:46That'll be it.
0:47:46 > 0:47:48It'll all be over then, be the end of the dream,
0:47:48 > 0:47:50the end of the vision, it'll be end of everything.
0:47:50 > 0:47:52It'll be particularly upsetting.
0:47:54 > 0:47:56I don't like to think about it, really.
0:47:56 > 0:47:58It'll be a great sadness.
0:48:05 > 0:48:08For one Selby resident, it's crunch time.
0:48:08 > 0:48:10Louise Gomerson's appeal hearing has come up.
0:48:12 > 0:48:14I've got a point to prove and, you know,
0:48:14 > 0:48:16you've got to fight your cause
0:48:16 > 0:48:19because if they continue to get away with issuing tickets like they are
0:48:19 > 0:48:23then Selby's just going to be more of a ghost town than what it already is.
0:48:23 > 0:48:24Thank you.
0:48:24 > 0:48:27- Hello.- Hello.- Are you all right?
0:48:27 > 0:48:29I'm fine. Do sit down.
0:48:29 > 0:48:31Shake hands.
0:48:31 > 0:48:36Louise is appealing a PCN she received outside her house.
0:48:37 > 0:48:41The reason I did park there on that particular day
0:48:41 > 0:48:44was because there is a broken yellow line.
0:48:44 > 0:48:48A few years previous, I was issued with a ticket
0:48:48 > 0:48:53when the police were issuing tickets in Selby, and I appealed it,
0:48:53 > 0:48:57and they withdrew the ticket because when it's a broken yellow line,
0:48:57 > 0:49:01unless there's a T-bar on the end, it invalidates the restriction.
0:49:01 > 0:49:02How long ago was that?
0:49:02 > 0:49:05- Oh, probably about two or three years, at a guess.- Yes.
0:49:05 > 0:49:08I thought you were supposed to trust what the police tell you,
0:49:08 > 0:49:14so what they've told me, I, you know, believed it to be true.
0:49:14 > 0:49:16- There is the gap, isn't it?- Yeah.
0:49:16 > 0:49:18- I actually...- Which is what?
0:49:18 > 0:49:21- About...- It's probably about just over a metre wide, I would say.
0:49:21 > 0:49:23Just over a metre, that's what I judged it.
0:49:23 > 0:49:27And it's quite a long way further up the street, isn't it?
0:49:27 > 0:49:31- It is, but to my under... - About 50 metres or so?
0:49:33 > 0:49:36Caroline's seen all the correspondence Louise
0:49:36 > 0:49:38has sent to the council.
0:49:38 > 0:49:39You did suggest to the council
0:49:39 > 0:49:42that perhaps they should train everybody up
0:49:42 > 0:49:45- to your version of events. - Yeah, I was pretty mad at the time,
0:49:45 > 0:49:47- so maybe it was something I shouldn't have said...- Yes.
0:49:47 > 0:49:49But it was, you know, heat of the moment.
0:49:49 > 0:49:52Since Louise's previous ticket was cancelled,
0:49:52 > 0:49:57the Court of Appeal has clarified the law on broken lines.
0:49:57 > 0:49:59Now, obviously, if you're parked very near to the defect
0:49:59 > 0:50:03and there's some confusion as to what applies,
0:50:03 > 0:50:05then that's a valid argument.
0:50:05 > 0:50:09But if the defect is far away from the car,
0:50:09 > 0:50:11then it doesn't invalidate it.
0:50:11 > 0:50:13I'm going to have to dismiss your appeal
0:50:13 > 0:50:18because your car was parked in contravention of the traffic order.
0:50:20 > 0:50:22All right? So I hope that's cleared it up for you.
0:50:22 > 0:50:24You said the law was hazy at one point,
0:50:24 > 0:50:28and it is now very clear and that is the clarity of it.
0:50:31 > 0:50:32What happens now, then?
0:50:32 > 0:50:35I'm afraid you're going to have to pay the penalty charge notice.
0:50:35 > 0:50:37- Right, the lower amount? - No, I'm afraid not.
0:50:37 > 0:50:39They gave you an opportunity to do that,
0:50:39 > 0:50:42and they did explain and you didn't take advantage of that,
0:50:42 > 0:50:47so it's now the full penalty charge of £70.
0:50:47 > 0:50:49- All right?- Yeah.- OK.
0:50:53 > 0:50:54Oh...
0:50:57 > 0:50:59Like, I'm probably silly getting upset about it,
0:50:59 > 0:51:02but I just feel that I've wasted my time.
0:51:02 > 0:51:04At the end of the day, you kind of can't give up the fight,
0:51:04 > 0:51:08but at the same time I don't really want to get any more parking tickets.
0:51:08 > 0:51:11With regards to Selby, the problems still continue.
0:51:11 > 0:51:14Until they become a little bit more lenient
0:51:14 > 0:51:16with how they issue tickets and stuff like that,
0:51:16 > 0:51:18then the problem is still going to be there
0:51:18 > 0:51:20and Selby's just going to continue to go downhill,
0:51:20 > 0:51:22which is not what we want for our town.
0:51:22 > 0:51:24We want better for our town.
0:51:31 > 0:51:36Back in Westminster, Mohammed is checking on some pay by phone bays.
0:51:36 > 0:51:39He's come across a car that's gone over time.
0:51:41 > 0:51:44I'll just double check it again
0:51:44 > 0:51:48and continue to issue him with a penalty.
0:51:48 > 0:51:54It's an instant PCN, since the driver must have received a text message.
0:51:58 > 0:51:59- That's my car.- Hello, sir.
0:51:59 > 0:52:01- Is it too late?- Yes, it is, sir.
0:52:01 > 0:52:02Oh, never mind.
0:52:07 > 0:52:09Forgot the alarm.
0:52:09 > 0:52:10Just a minute, sir.
0:52:13 > 0:52:16You seem very sanguine about the fact...
0:52:16 > 0:52:19No, no, no, it's my fault.
0:52:19 > 0:52:20It is what it is.
0:52:21 > 0:52:24You know, I came late and I ought to pay.
0:52:25 > 0:52:27A citizen who is happy to pay up.
0:52:27 > 0:52:29That's refreshing.
0:52:31 > 0:52:34This is what I love about London - actually, I'm very serious.
0:52:34 > 0:52:36It's painful when it happens to you,
0:52:36 > 0:52:40but at least people respect traffic and they park well.
0:52:40 > 0:52:43In Paris, it's a nightmare because there's no ticket,
0:52:43 > 0:52:44there's no law enforcement,
0:52:44 > 0:52:48and when it happens, I think it's like £20, so nobody cares.
0:52:48 > 0:52:50I'm much happier about the system here.
0:52:50 > 0:52:52- Thank you.- Good luck.- Thank you.
0:52:52 > 0:52:54And he has a tough job. Like, his job is the toughest one I know
0:52:54 > 0:52:56- because nobody loves you. - Thank you.
0:52:56 > 0:52:58I appreciate your understanding.
0:53:00 > 0:53:02No problem. Take care.
0:53:03 > 0:53:07Westminster are so pleased with the outcome of the marshalling trial,
0:53:07 > 0:53:09they've decided to roll it out across the Borough.
0:53:11 > 0:53:14As he was saying, traffic down there is chaos,
0:53:14 > 0:53:17whereas here we have control of our traffic, you know?
0:53:17 > 0:53:21And, yes - you can clearly see he appreciates that.
0:53:24 > 0:53:28The results of the West Bromwich residents' parking vote are in,
0:53:28 > 0:53:31and Kira Fleck presents them to her boss.
0:53:31 > 0:53:35This is the whole area that we identified that has been affected
0:53:35 > 0:53:37because of the police station.
0:53:37 > 0:53:38So the green are in favour
0:53:38 > 0:53:41- and the red are against. - Green are in favour, yes.
0:53:41 > 0:53:43At the moment, Oak Road comes out
0:53:43 > 0:53:46as in favour of having a resident parking scheme.
0:53:46 > 0:53:51It's over 50%. But none of the others do.
0:53:51 > 0:53:54What it will do is, by putting a scheme there,
0:53:54 > 0:53:57it will still further push problems in Oak Lane,
0:53:57 > 0:53:59Lodge Road, Cambridge Street.
0:53:59 > 0:54:01It's surprising why they haven't agreed,
0:54:01 > 0:54:03because they've got a huge problem.
0:54:03 > 0:54:05In the meantime, since I spoke to you last,
0:54:05 > 0:54:09I have spoken to the chief superintendent of the police station
0:54:09 > 0:54:13about the possibility of removing some of this green area
0:54:13 > 0:54:17around the edge and replacing that with parking spaces.
0:54:17 > 0:54:20But you could get an awful lot of them right round the edge there
0:54:20 > 0:54:24if some of that greenery was removed.
0:54:24 > 0:54:28We like to have the trees and the grass and the greenery where we can,
0:54:28 > 0:54:31but if we need parking spaces,
0:54:31 > 0:54:33that, realistically, to me, is more important.
0:54:36 > 0:54:39With the shape of the permit scheme decided,
0:54:39 > 0:54:41Kira's visiting residents to let them know.
0:54:43 > 0:54:48Whenever we actually propose any changes or any restrictions,
0:54:48 > 0:54:51we are required by law to put notices in the area,
0:54:51 > 0:54:54and as you can see on this lamp column, there is a notice.
0:54:54 > 0:54:56Some of them may have been removed,
0:54:56 > 0:54:58somebody's tried to remove this one as well.
0:55:00 > 0:55:04In this day and age where we are making cutbacks
0:55:04 > 0:55:06and we haven't got sufficient staff,
0:55:06 > 0:55:11I think the bit about talking to the people and the community out there
0:55:11 > 0:55:16is sort of going by the wayside, and we need to make more effort.
0:55:16 > 0:55:17DOG BARKS
0:55:17 > 0:55:20Hello, little one, and what's your name?
0:55:20 > 0:55:22- Alfie.- Alfie. - It's all right, Alfie.
0:55:22 > 0:55:24He was attacked last week, so be careful,
0:55:24 > 0:55:25- because he might be a bit... - Oh, oh, OK.
0:55:25 > 0:55:27Hello, Alfie.
0:55:27 > 0:55:29- How are you, anyway? - Come in. Oh, I'm all right.
0:55:29 > 0:55:30You're all right?
0:55:30 > 0:55:33- Parking, the scheme.- Oh, yes.
0:55:33 > 0:55:36- We're only doing it Oak Road. - Oak Road. Yeah.
0:55:36 > 0:55:39We're doing it... Well, we're proposing it for there
0:55:39 > 0:55:41and hopefully people will be happy,
0:55:41 > 0:55:44because the majority have asked for it.
0:55:44 > 0:55:46All the residents in the area have received letters
0:55:46 > 0:55:48telling them the result.
0:55:48 > 0:55:50Nav lives on Oak Road.
0:55:50 > 0:55:52It was good. I mean, we was overjoyed.
0:55:52 > 0:55:54The way we look at it,
0:55:54 > 0:55:59I think anything just to get away from the nightmare of the parking.
0:55:59 > 0:56:03And if that means we have to pay something towards that now,
0:56:03 > 0:56:05you know, we'll have to do it.
0:56:05 > 0:56:08Alan and Joan live on a street
0:56:08 > 0:56:10that didn't vote in favour of the permits.
0:56:10 > 0:56:13So things are only going to get worse for them.
0:56:13 > 0:56:17Well, I wanted to, but as the wife says, we pay tax,
0:56:17 > 0:56:21we pay insurance, and even if they put one on,
0:56:21 > 0:56:25- you still wouldn't be guaranteed a parking space.- A parking space.
0:56:25 > 0:56:28The council have made it quite plain that that's what they want doing.
0:56:28 > 0:56:31And they'll do it, whether you want it or not, it'll be...
0:56:31 > 0:56:32And you can take it to court.
0:56:32 > 0:56:34It won't make any difference
0:56:34 > 0:56:36because they've got more money than what we've got.
0:56:39 > 0:56:41Hiya.
0:56:42 > 0:56:46Last time I came here, you wanted to chop my hair off, I remember that.
0:56:47 > 0:56:50Wherever we put a resident parking scheme,
0:56:50 > 0:56:53if there is any property that is right on the junction
0:56:53 > 0:56:55and there's restrictions there,
0:56:55 > 0:56:57we will include them in the residents' scheme.
0:56:57 > 0:56:59Obviously, you would have to buy business permits,
0:56:59 > 0:57:01but it is at a far less cost
0:57:01 > 0:57:04than individuals who would have to park in the town centre.
0:57:04 > 0:57:06- That is no good for me. - No, no, we were going...
0:57:06 > 0:57:08You get ladies in with perms and colours.
0:57:08 > 0:57:11- We've looked at your hairdressing... - You've looked at it?- I have.
0:57:11 > 0:57:12I have one priority.
0:57:12 > 0:57:15Business permits will allow Peter's staff to park,
0:57:15 > 0:57:18but Kira's also allowed some free parking for his customers.
0:57:18 > 0:57:22- We have put two hours, no return within three.- Right.
0:57:22 > 0:57:24That allows people to go in and...
0:57:24 > 0:57:26Yeah, that's better, thanks.
0:57:26 > 0:57:27Are you OK with that explanation?
0:57:27 > 0:57:29Yeah, as long as we can get something sorted...
0:57:29 > 0:57:31Yeah, we'll sort it, we'll get there.
0:57:31 > 0:57:33Everybody will be happy.
0:57:33 > 0:57:35- OK, you take care. - Thank you very much.- Take care.
0:57:38 > 0:57:42It's human nature to find a place where they don't have to pay.
0:57:43 > 0:57:47Space everywhere now is a commodity and we have to manage it.
0:57:50 > 0:57:51Next time...
0:57:51 > 0:57:53It's full up down there. Full.
0:57:53 > 0:57:57..a seaside town buckles under the weight of tourists...
0:57:57 > 0:57:59We've got a board that says "car park full",
0:57:59 > 0:58:00and they drive round it.
0:58:02 > 0:58:05..parking enforcement upsets the locals...
0:58:05 > 0:58:08You take my car in front of me! How do you sleep at night?
0:58:08 > 0:58:11- I'm sorry...- Have you got children, have you got a mother,
0:58:11 > 0:58:12have you got a wife?
0:58:12 > 0:58:15..and a £30 parking ticket ends in arrest.
0:58:15 > 0:58:18- Stop resisting. - Take your hands away.
0:58:18 > 0:58:20Take your hands away now.