0:00:02 > 0:00:05Thieves will steal our cars, our valuables -
0:00:05 > 0:00:08just about anything they can get their hands on.
0:00:08 > 0:00:10SIREN WAILS To cut down on crime
0:00:10 > 0:00:12and antisocial behaviour,
0:00:12 > 0:00:15the police and other agencies are using new tactics and technology,
0:00:15 > 0:00:18where the bad guys are getting caught in the act.
0:00:18 > 0:00:20CCTV is vital.
0:00:20 > 0:00:22You can see they are definitely the people there.
0:00:22 > 0:00:23The camera doesn't lie.
0:00:23 > 0:00:26Local councils, shops and businesses are laying some traps of their own.
0:00:26 > 0:00:29There's a eureka moment when you get that evidence.
0:00:29 > 0:00:30And the general public, too,
0:00:30 > 0:00:33can help unsuspecting crooks get their comeuppance.
0:00:33 > 0:00:35People won't stand by.
0:00:35 > 0:00:37I couldn't sit back and do nothing.
0:00:37 > 0:00:39Yes, we've got her!
0:00:39 > 0:00:41SIREN WAILS So, anyone who's up to no good
0:00:41 > 0:00:43had better think twice.
0:00:43 > 0:00:46They might just get caught red-handed.
0:00:51 > 0:00:56Today, a woman steps between rival football fans to try to stop a fight.
0:00:56 > 0:00:58There's a gap in the middle.
0:00:58 > 0:01:01I looked at it and thought, "I could probably calm this down."
0:01:01 > 0:01:04But she's only five foot two, and with tensions rising,
0:01:04 > 0:01:05she's in danger.
0:01:05 > 0:01:08Something was brewing up to happen. You could feel it.
0:01:09 > 0:01:13Also today, a robber with a gun demands money,
0:01:13 > 0:01:16but surprises his victims by asking nicely.
0:01:16 > 0:01:18And he, actually, is quite polite,
0:01:18 > 0:01:20and he says, "Please open up the cash register."
0:01:20 > 0:01:24But there's nothing nice about what he's doing.
0:01:24 > 0:01:28And a plan to steal a £4,000 electrical generator
0:01:28 > 0:01:31comes unplugged, thanks to people power.
0:01:41 > 0:01:43Lime Street station, Liverpool.
0:01:43 > 0:01:46It's just gone 7:30pm on a Sunday evening.
0:01:48 > 0:01:52A football match between Liverpool and Manchester City ended hours ago.
0:01:52 > 0:01:55Most of the fans have made their way home.
0:01:55 > 0:01:57All is calm.
0:01:57 > 0:01:59But suddenly, everything changes,
0:01:59 > 0:02:02as groups of rival fans start to build up at the station.
0:02:02 > 0:02:04There was just an atmosphere. You could just...
0:02:04 > 0:02:07You know when you can just feel something in the air?
0:02:07 > 0:02:09And some of them are intent on causing trouble.
0:02:09 > 0:02:11It was intensifying,
0:02:11 > 0:02:14and I've never seen anything like this happen.
0:02:14 > 0:02:16Cameras capture what's happening,
0:02:16 > 0:02:19and police race to the scene to stop the troublemakers.
0:02:19 > 0:02:20Completely unacceptable.
0:02:20 > 0:02:23It's going to be intimidating and frightening for people.
0:02:23 > 0:02:27But police need to get there before the jostling and scuffles
0:02:27 > 0:02:28turn into a full-scale fight.
0:02:35 > 0:02:40Lime Street is Liverpool's largest and oldest train station.
0:02:40 > 0:02:43Thousands of people pass through here every day.
0:02:43 > 0:02:45Can you get the job sheet, please?
0:02:45 > 0:02:47Rachel is a shift station manager.
0:02:47 > 0:02:51Basically, I'm in charge of the day-to-day running of the station.
0:02:51 > 0:02:54'I enjoy my job because it's something different every day,
0:02:54 > 0:02:57'and keeps me busy, keeps me on my toes as well.'
0:02:57 > 0:03:00Some of the busiest times are during the football season.
0:03:00 > 0:03:03On match days, we expect a lot more people in the station,
0:03:03 > 0:03:05travelling to and from.
0:03:05 > 0:03:07The majority of fans are well behaved
0:03:07 > 0:03:11but sometimes a small minority try to cause trouble,
0:03:11 > 0:03:14so the British Transport Police escort fans
0:03:14 > 0:03:16and keep a close eye on them.
0:03:16 > 0:03:19Policing football fans is a massive part of what we do
0:03:19 > 0:03:21on a day-to-day, week-to-week basis.
0:03:21 > 0:03:26Chief Inspector Malcolm McKinnon has over 25 years of experience
0:03:26 > 0:03:27dealing with football crowds.
0:03:27 > 0:03:31The preplanned organised violence we found in the '70s and '80s
0:03:31 > 0:03:34still happens, but not to the degree it once did.
0:03:34 > 0:03:35What we've found now is
0:03:35 > 0:03:38it's changed to low-level antisocial behaviour.
0:03:38 > 0:03:41Often the chanting, the use of swearwords.
0:03:41 > 0:03:44Really, the sort of loutish, boorish-type behaviour
0:03:44 > 0:03:46that's intimidating and frightening.
0:03:46 > 0:03:51And there's always a danger that rowdy behaviour can turn violent,
0:03:51 > 0:03:54and cameras help police to identify the culprit, so they can bring
0:03:54 > 0:03:58charges against them and impose football banning orders.
0:03:58 > 0:04:01And we get tremendous evidence from CCTV.
0:04:02 > 0:04:05The cameras at Lime Street cover most of the station,
0:04:05 > 0:04:09and one Sunday evening in April, they prove how useful they can be.
0:04:10 > 0:04:13Rachel has just started her shift.
0:04:13 > 0:04:15It's normally quite quiet of a Sunday,
0:04:15 > 0:04:18and I've worked about the station for ten years,
0:04:18 > 0:04:21and I've never seen anything like this happen.
0:04:21 > 0:04:24A match between Liverpool and Manchester City
0:04:24 > 0:04:28finished four hours ago, after a home-side win.
0:04:28 > 0:04:31The police have already escorted the crowds safely away,
0:04:31 > 0:04:35but small groups of rival fans have hung around in the city
0:04:35 > 0:04:37and arrive at the station much later.
0:04:37 > 0:04:42Just after 7:30pm, they come face-to-face at the station entrance.
0:04:43 > 0:04:45Innocent bystanders are fearful
0:04:45 > 0:04:49when fans inside the station start to taunt the rival fans outside.
0:04:49 > 0:04:52And they were just swearing at each other, shouting at each other.
0:04:52 > 0:04:55They're starting to be intimidating, antagonistic,
0:04:55 > 0:04:58but very rarely does it escalate into actual violence.
0:04:58 > 0:05:02Police are on their way, but the situation very quickly deteriorates.
0:05:02 > 0:05:04It was brewing up.
0:05:04 > 0:05:05On the station concourse,
0:05:05 > 0:05:10this fan in white shoes is attacked by the man with grey sleeves.
0:05:12 > 0:05:14The head-butt leaves the victim bleeding.
0:05:16 > 0:05:20Back at the entrance, a Liverpool fan walks up behind the Man City group.
0:05:21 > 0:05:24Ignoring the innocent passers-by, he throws a punch.
0:05:26 > 0:05:29The man responsible for the head-butt piles in.
0:05:32 > 0:05:34Completely unacceptable.
0:05:34 > 0:05:38It's going to be intimidating and frightening for people.
0:05:38 > 0:05:42The brawl escalates and spills onto the main concourse.
0:05:42 > 0:05:44Shift station manager Rachel rushes over to try
0:05:44 > 0:05:46and calm the situation herself.
0:05:46 > 0:05:49When I got there, it was, like, two rows of people,
0:05:49 > 0:05:51like some sort of stand-off.
0:05:51 > 0:05:53I was trying to reason with the fans, like, saying,
0:05:53 > 0:05:56"Come on, you don't want to be getting into trouble."
0:05:56 > 0:05:58But the jeering continues, so Rachel,
0:05:58 > 0:06:00who is not much over five foot in height,
0:06:00 > 0:06:05makes the remarkable decision to jump between the two groups.
0:06:05 > 0:06:06There's a gap in the middle.
0:06:06 > 0:06:09I looked at it and thought, "I could probably calm this down."
0:06:09 > 0:06:10Like, if someone wants to listen to me -
0:06:10 > 0:06:14there's normally one normal person in that situation.
0:06:14 > 0:06:18But it seems this bunch don't want to listen to reason.
0:06:18 > 0:06:20As I seen a punch, like, coming over me, I thought,
0:06:20 > 0:06:22"That's it. Get out of the way."
0:06:22 > 0:06:24And Rachel is determined to
0:06:24 > 0:06:26keep members of the public out of harm's way.
0:06:26 > 0:06:29I was shouting to the public, and some other staff,
0:06:29 > 0:06:32to just get out of the way. I didn't want anyone involved.
0:06:32 > 0:06:36More punches were being thrown. It was, like, coming from all sides.
0:06:37 > 0:06:40Then, the Transport Police arrive. As they run in,
0:06:40 > 0:06:44they see a man being struck with such force, he falls over.
0:06:46 > 0:06:50One officer bravely wrestles the aggressor to the floor.
0:06:50 > 0:06:51That fight is stopped
0:06:51 > 0:06:54but the situation could still spread out of control.
0:06:54 > 0:06:57This is an extremely dangerous position for officers to be in,
0:06:57 > 0:07:01surrounded, and there's always that danger of being assaulted.
0:07:01 > 0:07:03The officers are being pushed and shoved
0:07:03 > 0:07:05but are determined to block more fighting.
0:07:05 > 0:07:07As my officer is doing this, he gets punched, himself,
0:07:07 > 0:07:09to the side of the head.
0:07:09 > 0:07:13When more officers arrive, the fans are finally calmed down.
0:07:13 > 0:07:16Fortunately, no-one was badly hurt.
0:07:16 > 0:07:19The sense of relief when you're out is a good feeling.
0:07:19 > 0:07:23The police make an arrest and the groups disperse.
0:07:23 > 0:07:25Less than ten minutes after the violence began,
0:07:25 > 0:07:28Sunday evening at the station is back to normal,
0:07:28 > 0:07:30but that's not the end of it.
0:07:30 > 0:07:32From that point, the investigation begins,
0:07:32 > 0:07:35so we review the CCTV.
0:07:35 > 0:07:37Now the police investigators get to work.
0:07:37 > 0:07:41They analyse the footage of how the incident built up,
0:07:41 > 0:07:45to identify and track down the individuals responsible.
0:07:45 > 0:07:47That first man is a Man City fan,
0:07:47 > 0:07:49and this is an offender affiliated to Liverpool.
0:07:49 > 0:07:52So you've got a head-butt straight into the face - that is
0:07:52 > 0:07:56one of the initiators to what then escalates into violent disorder.
0:07:57 > 0:08:00The man with grey sleeves is just one of four men
0:08:00 > 0:08:03they identify as the troublemakers.
0:08:03 > 0:08:06There were two Liverpool-based fans and two Manchester-based fans.
0:08:06 > 0:08:10So the blame is shared between supporters from both teams.
0:08:10 > 0:08:13Two of the offenders instigated trouble at the entrance.
0:08:13 > 0:08:16One of them was the man who punched someone violently
0:08:16 > 0:08:18just as the police arrived.
0:08:19 > 0:08:23The fourth punched another fan while he wasn't looking.
0:08:23 > 0:08:26They are all eventually arrested and charged with affray.
0:08:26 > 0:08:30The four of them entered guilty pleas, and that's really a result,
0:08:30 > 0:08:33and testament to the evidence that was gathered.
0:08:36 > 0:08:40Two of the men receive prison sentences, suspended for two years.
0:08:40 > 0:08:42They are also given football banning orders.
0:08:42 > 0:08:47They can't attend or travel to matches for three and a half years.
0:08:49 > 0:08:51The other two were given community orders -
0:08:51 > 0:08:54ordered to do unpaid work and to pay surcharges.
0:08:58 > 0:09:01The British Transport Police is committed to
0:09:01 > 0:09:03cracking down on football-related crime.
0:09:03 > 0:09:07The challenge we have is that we can't let a culture build-up.
0:09:07 > 0:09:08It's unacceptable behaviour.
0:09:08 > 0:09:11They've set up a text service and phone number
0:09:11 > 0:09:13so anyone experiencing antisocial behaviour
0:09:13 > 0:09:16can report it straightaway. FOOTBALL CHANTING
0:09:16 > 0:09:20What we're really encouraging is our text service: 61016.
0:09:20 > 0:09:23We're trying to empower people to come forward,
0:09:23 > 0:09:27report incidents as they happen, so we can respond to them
0:09:27 > 0:09:29and we can do something about this behaviour.
0:09:29 > 0:09:31Back at Lime Street, Rachel,
0:09:31 > 0:09:35who bravely put herself at risk trying to keep her station safe,
0:09:35 > 0:09:37is grateful that British Transport Police are
0:09:37 > 0:09:39ready to respond so quickly.
0:09:39 > 0:09:42If the police wouldn't have turned up when they did,
0:09:42 > 0:09:43it probably would have escalated
0:09:43 > 0:09:46and there would have been a lot more fights.
0:09:46 > 0:09:48I can't believe I was standing in the middle of it, to be honest.
0:09:52 > 0:09:56Rachel's job meant she felt personally involved.
0:09:56 > 0:09:59Even so, she's surprised at the risk she took.
0:09:59 > 0:10:01But what about you and me?
0:10:01 > 0:10:03What should we do if we find ourselves
0:10:03 > 0:10:07caught in the middle if an everyday situation turns scary?
0:10:07 > 0:10:10Try not to intervene. It's very difficult as an individual
0:10:10 > 0:10:12to calm a large group of people down.
0:10:12 > 0:10:16Plan an escape route, or perhaps look into where the exits might be,
0:10:16 > 0:10:19so that if you need to get there quickly you can do so.
0:10:19 > 0:10:22Call the police. Don't assume that someone else is going to do so.
0:10:22 > 0:10:25We would rather have a call from every single person there, because
0:10:25 > 0:10:29everyone's going to have a different piece of information for us.
0:10:29 > 0:10:32You might not be able to get out of the situation completely,
0:10:32 > 0:10:35but crowds operate in a very particular way -
0:10:35 > 0:10:37there's usually a core of individuals causing
0:10:37 > 0:10:40difficulties and there'll be a lot of onlookers,
0:10:40 > 0:10:43so you could position yourself on the outskirts of those onlookers.
0:10:43 > 0:10:47If possible, try and record the incident as it unfolds or
0:10:47 > 0:10:49take notes about what the offenders look like
0:10:49 > 0:10:52and provide all this information to the police.
0:10:56 > 0:11:00If you wanted to avoid suspicion, you'd think you'd avoid parking
0:11:00 > 0:11:04your getaway vehicle outside a security firm
0:11:04 > 0:11:06specialising in CCTV systems.
0:11:06 > 0:11:08Well, not this pair.
0:11:12 > 0:11:14A van parks right beneath a sign
0:11:14 > 0:11:18that says, "Warning - 24/7 Filming.
0:11:18 > 0:11:20"You are being recorded."
0:11:20 > 0:11:23Maybe they haven't noticed it or maybe they have fake plates
0:11:23 > 0:11:24and just don't care.
0:11:24 > 0:11:28Whatever the reason, these two men disappear into the backyard
0:11:28 > 0:11:33of a tool hire company and reappear trollying this £4,000 generator,
0:11:33 > 0:11:38which they are, let's say, borrowing without permission.
0:11:38 > 0:11:40When another man walks past,
0:11:40 > 0:11:43they drop the generator smartish and sidle
0:11:43 > 0:11:47around back of the van in a "nothing going on here, mate," manner.
0:11:47 > 0:11:50But they're suspicious behaviour alerts a builder on some
0:11:50 > 0:11:52scaffolding nearby.
0:11:52 > 0:11:55When he shouts out to them, they decide to power off down the road.
0:11:55 > 0:11:59The tool hire staff come to reclaim their generator
0:11:59 > 0:12:03and their security firm neighbours find they have the whole thing
0:12:03 > 0:12:06recorded and the footage is passed to the police.
0:12:06 > 0:12:11A search for the van and the two men has so far yielded nothing.
0:12:11 > 0:12:14Maybe they're keeping a low profile to avoid GENERATING
0:12:14 > 0:12:16too much attention.
0:12:19 > 0:12:23Coming up, a mysterious Christmas visitor at a family run pub.
0:12:23 > 0:12:26One of Santa's helpers coming laden with gifts?
0:12:26 > 0:12:28Nope, he's on his way out with them.
0:12:28 > 0:12:30Someone had been in our bedroom.
0:12:30 > 0:12:33We then realised that the Christmas presents were missing.
0:12:33 > 0:12:37Can the cameras help catch the crook who stole Christmas?
0:12:40 > 0:12:43But first, another crime in the holiday season
0:12:43 > 0:12:47just after Christmas and another unwanted visitor.
0:12:47 > 0:12:49But this man is armed and dangerous.
0:12:53 > 0:12:58It's just gone 6am on New Year's Eve in a village shop
0:12:58 > 0:12:59and post office in Surrey.
0:12:59 > 0:13:03A couple are preparing for the day's trading
0:13:03 > 0:13:06when a man walks in from the darkness outside.
0:13:06 > 0:13:08He has a gun.
0:13:09 > 0:13:14And in an instant a quiet morning turns into a terrifying ordeal.
0:13:14 > 0:13:17A robber binds their wrists with cable ties
0:13:17 > 0:13:22and steals what he can before switching off the lights,
0:13:22 > 0:13:25leaving the terrified couple in the dark.
0:13:32 > 0:13:34Detective Constable Adam Hewitt
0:13:34 > 0:13:37has been in the force for nearly ten years.
0:13:37 > 0:13:39He works at Reigate police station in Surrey.
0:13:39 > 0:13:43We deal with any type of crime you can imagine.
0:13:43 > 0:13:46There'll be a small amount of it is quite low-volume
0:13:46 > 0:13:49and certainly an armed robbery is very rare.
0:13:49 > 0:13:54But it can happen even in the rural peace of the Surrey countryside.
0:13:54 > 0:14:00And in the early morning of New Year's Eve, it does happen.
0:14:00 > 0:14:03At 7am, I was told as soon as I got into my desk that an armed robbery
0:14:03 > 0:14:05had just occurred.
0:14:05 > 0:14:08Adam is called to a small village post office.
0:14:08 > 0:14:10It's a dramatic start to his duty.
0:14:10 > 0:14:13But it's been a terrifying start to the day for the victims,
0:14:13 > 0:14:16as the shop's CCTV shows.
0:14:16 > 0:14:19When you open up a small store at 6am in a rural location,
0:14:19 > 0:14:22pitch black outside,
0:14:22 > 0:14:26the last thing you expect is to be confronted by someone with a gun.
0:14:26 > 0:14:29The people in the shop are checking the day's newspapers
0:14:29 > 0:14:33when the robber enters, locking the front door behind them.
0:14:33 > 0:14:36The couple are horrified to see the man has a gun.
0:14:36 > 0:14:40He instructs the chap to tie up his partner using the cable ties
0:14:40 > 0:14:42he hands him.
0:14:42 > 0:14:47The robber then also ties the wrists of the man tight with cable ties.
0:14:47 > 0:14:50What happens next is unusual for a robbery.
0:14:50 > 0:14:54The victims are in shock but the woman stands up to the gunman.
0:14:54 > 0:14:57He then says, "Can you open up the cash register?"
0:14:57 > 0:15:01The shopkeeper says, "Say please," and he actually is quite polite
0:15:01 > 0:15:04and says, "Please open up the cash register."
0:15:04 > 0:15:06When you rationally think about it,
0:15:06 > 0:15:09you should never have responded like that to someone who has a gun,
0:15:09 > 0:15:12but she just did it, it came out automatically
0:15:12 > 0:15:14because obviously she wasn't thinking rationally.
0:15:14 > 0:15:15She was in a state of panic.
0:15:15 > 0:15:19The robber empties the till and steals rolls of
0:15:19 > 0:15:21Lottery scratchcards and packets of cigarettes.
0:15:21 > 0:15:25He then leaves the couple still tied up and turns the lights off.
0:15:27 > 0:15:30The woman was affected badly by the ordeal.
0:15:30 > 0:15:34The chap had a gun and he was demanding things from her.
0:15:34 > 0:15:37Understandably, she was incredibly traumatised.
0:15:38 > 0:15:41Apart from the cost of any money or goods stolen,
0:15:41 > 0:15:44there's an emotional cost to the victims of robbery.
0:15:44 > 0:15:47The couple here are so affected by what happens,
0:15:47 > 0:15:49they'd rather not be identified.
0:15:49 > 0:15:53But not far away, there's a woman who experienced a similar armed robbery
0:15:53 > 0:15:56in another small Surrey post office.
0:15:56 > 0:16:00Only now does Georgina feel able to describe the lasting effects
0:16:00 > 0:16:05of suddenly finding herself staring down the barrel of a gun.
0:16:05 > 0:16:10We ran the post office and village shop for 18 years.
0:16:10 > 0:16:12It's such a small little place.
0:16:12 > 0:16:17The last thing I would ever have expected is an armed robber
0:16:17 > 0:16:20to tear in through that door one day.
0:16:20 > 0:16:24Thankfully, their children were at school on the morning of the raid.
0:16:24 > 0:16:25Georgina was in the shop
0:16:25 > 0:16:29while her husband Paul was in the house making coffee.
0:16:29 > 0:16:32A man came through the door holding a gun with a balaclava
0:16:32 > 0:16:36over his head. He shouted, "Get on the floor!"
0:16:36 > 0:16:39At which point I said, "No."
0:16:39 > 0:16:43I wasn't going to go down on the floor. What did he want?
0:16:43 > 0:16:45He wanted the money from the post office.
0:16:45 > 0:16:48Georgina's first impulse was to try to escape.
0:16:48 > 0:16:51I ran through the door to the house,
0:16:51 > 0:16:55hoping to cut him off and shut the door, but he pushed it open.
0:16:55 > 0:17:01At that time he had the gun actually pointing right between my eyes.
0:17:01 > 0:17:05There was no question about disobeying him after that.
0:17:05 > 0:17:08The gunman forced her to open the safe
0:17:08 > 0:17:11and escaped with thousands of pounds.
0:17:11 > 0:17:14Georgina survived the ordeal but it certainly took its toll.
0:17:14 > 0:17:19One thing that really haunted me was all of the circles - the circle
0:17:19 > 0:17:24of the gun and the circle of the eyes where the balaclava was cut.
0:17:24 > 0:17:27Often I would wake up in the night and see circles.
0:17:27 > 0:17:31The greatest fear is whether it's going to happen again,
0:17:31 > 0:17:35particularly with children sleeping under the same roof.
0:17:35 > 0:17:38That's your biggest fear.
0:17:38 > 0:17:41The man who robbed Georgina was never caught.
0:17:42 > 0:17:46But back at the village shop in Surrey, DC Adam Hewitt has
0:17:46 > 0:17:50high hopes of catching the armed robber who terrorised these
0:17:50 > 0:17:53two people on the morning of New Year's Eve.
0:17:53 > 0:17:56He's just finished reviewing footage of the armed raid
0:17:56 > 0:17:58when he gets a breakthrough.
0:17:58 > 0:18:01A member of the public has found the robber's gun
0:18:01 > 0:18:03a few hundred yards from the shop.
0:18:03 > 0:18:07Our witness was walking along the road on his way to work
0:18:07 > 0:18:10and he just saw it lying in the bushes and he comes up to us
0:18:10 > 0:18:13and says, "I've just found this gun." We think, bingo!
0:18:13 > 0:18:16It's an encouraging start for the investigation.
0:18:16 > 0:18:20The gun is sent off to forensics for analysis.
0:18:20 > 0:18:24The other useful evidence Adam has comes from the high quality
0:18:24 > 0:18:25CCTV footage.
0:18:25 > 0:18:28That's a still image. The best image of his face.
0:18:28 > 0:18:30You can see him clear as day.
0:18:30 > 0:18:34The man's face is circulated to offices in the Surrey force,
0:18:34 > 0:18:38hoping someone can identify him. But after a couple of days...
0:18:38 > 0:18:41It becomes obvious no-one knows who this person is.
0:18:41 > 0:18:45And results come back from the forensic lab about the gun.
0:18:45 > 0:18:49It turns out it's an airgun and provides no further evidence.
0:18:49 > 0:18:52Adam decides to widen the investigation.
0:18:52 > 0:18:56He makes an appeal to members of the public in the local media.
0:18:56 > 0:19:00He also starts looking at crimes committed in other areas.
0:19:00 > 0:19:03There were a few unusual things about this robbery that may mean
0:19:03 > 0:19:05he's been noticed elsewhere.
0:19:05 > 0:19:09It's unusual that he was quite a polite robber, in a sense.
0:19:09 > 0:19:14He does say, "Please tie up your partner. Please open the till."
0:19:14 > 0:19:18He also used cable ties and wore a distinctive hat.
0:19:18 > 0:19:22Adam finds similarities in a couple of other armed robberies
0:19:22 > 0:19:25to the north, in the Croydon area of London.
0:19:25 > 0:19:30Things started to show parallels - the politeness,
0:19:30 > 0:19:35the clothes that he wore were very similar in every single one.
0:19:35 > 0:19:39And we decided it must be the same person.
0:19:39 > 0:19:44But those robberies are still unsolved and Adam is no nearer
0:19:44 > 0:19:48finding the man's name. He decides to spread the net even wider.
0:19:48 > 0:19:51We decided we do a national media appeal.
0:19:51 > 0:19:54We got lots of high-quality images of his face at different angles,
0:19:54 > 0:19:57that if you knew that person, seen that CCTV,
0:19:57 > 0:19:59you'd be able to point him out straightaway.
0:19:59 > 0:20:02Adam's national television appeal pays off.
0:20:02 > 0:20:07Several people phone in and put a name to the face.
0:20:07 > 0:20:09It's 28-year-old Daniel Brady.
0:20:09 > 0:20:11It's a huge relief.
0:20:11 > 0:20:14That's what we work for, is to know that we will eventually arrest
0:20:14 > 0:20:18the right person and we'll be able to charge them in front of a court.
0:20:21 > 0:20:26Brady is arrested, charged and pleads guilty to two robberies,
0:20:26 > 0:20:28one attempted robbery and firearms offences.
0:20:28 > 0:20:33They are such serious crimes, he's given a life sentence.
0:20:33 > 0:20:36Adam is pleased to solve all three crimes.
0:20:36 > 0:20:38It's an excellent result, yeah.
0:20:38 > 0:20:40The CCTV was of such excellent quality
0:20:40 > 0:20:43and it was better than the other two, but we were able to link
0:20:43 > 0:20:46all three together because of the similarities.
0:20:46 > 0:20:50Daniel Brady may have been recognised as the robber who said please, but
0:20:50 > 0:20:53these shopkeepers and others are just saying
0:20:53 > 0:20:55thank you he's off the streets.
0:20:58 > 0:21:00Even in the season of giving,
0:21:00 > 0:21:03it seems there are those who are more interested in taking,
0:21:03 > 0:21:06and a publican's Christmas is almost ruined
0:21:06 > 0:21:11when a couple of crooks decide to fill their stockings with his gifts.
0:21:15 > 0:21:19Christmas Day in a pub in Derby.
0:21:19 > 0:21:22The atmosphere is always lovely and it's just a happy time.
0:21:22 > 0:21:27But later that evening, the warm Christmas cheer turns chilly
0:21:27 > 0:21:30when the landlords living upstairs make a discovery.
0:21:30 > 0:21:32Someone has been in our bedroom.
0:21:32 > 0:21:35They'd been burgled.
0:21:35 > 0:21:37And there go my Christmas presents.
0:21:37 > 0:21:41But the pub's CCTV provides some fascinating viewing.
0:21:41 > 0:21:45A burglary on Christmas Day is quite heartfelt, really,
0:21:45 > 0:21:48so the whole team got stuck in from the very start.
0:21:54 > 0:21:57Graham and his wife Janette have run the Five Lamps pub
0:21:57 > 0:21:59in Derby for five years.
0:21:59 > 0:22:01It's meant quite a lot to us.
0:22:01 > 0:22:05We had another pub before this in the countryside, so we thought
0:22:05 > 0:22:09we'd bring the country to the city, and it's gone really well.
0:22:09 > 0:22:13So well, that within a couple of years they'd won an award.
0:22:13 > 0:22:15Our main thing is our cask ales.
0:22:15 > 0:22:18We don't have any trouble here.
0:22:18 > 0:22:21And he certainly doesn't expect to have any trouble over
0:22:21 > 0:22:25the Christmas season. It's the happiest time of the year for them.
0:22:25 > 0:22:27My wife loves Christmas.
0:22:27 > 0:22:30She pesters me in November to start putting the tree up.
0:22:30 > 0:22:32She's just Christmas mad.
0:22:33 > 0:22:36But this Christmas is one they won't forget.
0:22:36 > 0:22:39In their flat above the pub, landlord Graham
0:22:39 > 0:22:42and his family start Christmas morning in the traditional way.
0:22:42 > 0:22:45My son came to visit. My wife and I and my mother-in-law,
0:22:45 > 0:22:47who lives with us, opened our presents,
0:22:47 > 0:22:51had a little bit of breakfast and then prepared to open the pub.
0:22:51 > 0:22:54They leave the presents on their bed in the flat, then go
0:22:54 > 0:22:58downstairs to spend a few hours celebrating with their customers.
0:22:58 > 0:23:01It's just a happy time, an amazing atmosphere.
0:23:01 > 0:23:03They close early, at 3pm,
0:23:03 > 0:23:06so they can go and visit the rest of the family.
0:23:06 > 0:23:07Our son collected us.
0:23:07 > 0:23:10We've got three grandchildren in Derby,
0:23:10 > 0:23:12so we take their presents for them.
0:23:12 > 0:23:16We had a lovely dinner, a lovely afternoon, and then came home.
0:23:16 > 0:23:20They are back in their own flat in the pub by 9pm.
0:23:20 > 0:23:22Graham's wife decides to make a call.
0:23:22 > 0:23:25My wife decided she would look for her phone to give our son a ring
0:23:25 > 0:23:27and say thank you for a lovely dinner.
0:23:27 > 0:23:29But she can't find her phone.
0:23:29 > 0:23:32We were watching something quite interesting on TV,
0:23:32 > 0:23:35so she came back and we watched it to the break.
0:23:35 > 0:23:37She went back to the office, couldn't find it.
0:23:37 > 0:23:40She checks her handbag.
0:23:40 > 0:23:42She realised her purse was missing as well.
0:23:42 > 0:23:45They are alarmed and search the whole flat.
0:23:45 > 0:23:49We then realised that the Christmas presents were missing from where we'd left than that morning.
0:23:49 > 0:23:52Someone had been in our bedroom.
0:23:52 > 0:23:54Graham had an array of security cameras fitted
0:23:54 > 0:23:56when they first moved in.
0:23:56 > 0:24:01He watches back his recorded CCTV to see if he can work out what happened.
0:24:01 > 0:24:03I took it right back to the beginning of the day
0:24:03 > 0:24:06because we didn't know at what stage anything had gone missing.
0:24:06 > 0:24:08And I realised it was at the stage
0:24:08 > 0:24:11when we were just closing up from the lunchtime session.
0:24:13 > 0:24:15It's just a few minutes before closing.
0:24:15 > 0:24:18Graham and Janette are clearing tables.
0:24:18 > 0:24:21A man and woman walk through the pub's outside seating area
0:24:21 > 0:24:24and up to the door that leads inside.
0:24:25 > 0:24:28The man takes a look through the door but doesn't go in.
0:24:28 > 0:24:32They come on to this bit, which is our outside area.
0:24:32 > 0:24:35She stays out there rolling a cigarette and he goes inside.
0:24:35 > 0:24:39He goes through the door and straight into the gents'.
0:24:39 > 0:24:42He's in there for 30 seconds and then he comes out, but then
0:24:42 > 0:24:46checks out the ladies' toilet, looks inside, realises the same thing.
0:24:46 > 0:24:48He sneakily peers over the bar.
0:24:48 > 0:24:51Just trying at this stage to see who was around
0:24:51 > 0:24:53and obviously spotted me at this stage.
0:24:53 > 0:24:55He walks back out to the woman.
0:24:55 > 0:24:58The man heads around the front of the pub to the other side.
0:24:58 > 0:25:01The woman is close behind.
0:25:01 > 0:25:03And I just see him walking along towards the back gate,
0:25:03 > 0:25:07through the gate, across our small service yard.
0:25:07 > 0:25:10The kitchen staff would normally see anyone crossing this yard,
0:25:10 > 0:25:13but the kitchen is closed for Christmas.
0:25:13 > 0:25:15And then through the door and from there,
0:25:15 > 0:25:17it's upstairs to our accommodation where we live.
0:25:17 > 0:25:21A few minutes later, the man rushes out with his hands full.
0:25:21 > 0:25:22There he goes.
0:25:22 > 0:25:25There are my Christmas presents and my wife's phone and purse.
0:25:25 > 0:25:30It's a nasty surprise to discover someone's been in their home.
0:25:30 > 0:25:33We were hurt and upset that someone had actually been into our own...
0:25:33 > 0:25:36private accommodation.
0:25:36 > 0:25:38Mine was more a feeling of anger.
0:25:38 > 0:25:41One, at myself because the door being open,
0:25:41 > 0:25:44but two, it was just, how dare they?
0:25:44 > 0:25:47Even more upsetting is the realisation that Graham's wife
0:25:47 > 0:25:50and mother-in-law were upstairs at exactly the same
0:25:50 > 0:25:51time as the burglar.
0:25:51 > 0:25:54My wife had gone upstairs to give my mother-in-law a call
0:25:54 > 0:25:56to go for dinner.
0:25:56 > 0:25:59So the chances are at that stage he was probably in our bedroom.
0:25:59 > 0:26:03It's sheer luck she didn't come face-to-face with the thief.
0:26:03 > 0:26:05Graham calls the police.
0:26:05 > 0:26:09They were very sympathetic, took all the details, watched the CCTV.
0:26:09 > 0:26:11Keen to get the intruder caught quickly,
0:26:11 > 0:26:15Graham catches some still images from the camera footage.
0:26:15 > 0:26:18The policeman asked me if I could e-mail them to him
0:26:18 > 0:26:20so he could put them out on the morning watch.
0:26:20 > 0:26:22Which Graham does.
0:26:22 > 0:26:24First thing on Boxing Day morning,
0:26:24 > 0:26:27Detective Constable Tony Fox arrives at work.
0:26:27 > 0:26:29He sees the crime reports.
0:26:29 > 0:26:33A burglary on Christmas Day, you know, it's quite heartfelt, really.
0:26:33 > 0:26:35And you can relate to it yourself.
0:26:35 > 0:26:38It's a time when it should be a happy day.
0:26:38 > 0:26:41So it's obviously a good investigation to work on
0:26:41 > 0:26:45and one that the whole team got stuck into from the very start.
0:26:45 > 0:26:49Tony looks at images of the burglar and recognises a familiar face.
0:26:49 > 0:26:51I knew straight away who it was.
0:26:51 > 0:26:54I recognised it to be someone I'd dealt with numerous occasions.
0:26:54 > 0:26:56They head straight round to the man's address.
0:26:56 > 0:27:00Time is of the essence. We need to make the arrest as early
0:27:00 > 0:27:03as possible in the hope of recovering any stolen property.
0:27:03 > 0:27:05The man and woman are shocked to suddenly find
0:27:05 > 0:27:07the police on their doorstep.
0:27:07 > 0:27:09They didn't expect to see police quite
0:27:09 > 0:27:12so early on in the morning and especially on Boxing Day.
0:27:12 > 0:27:14We found items of clothing which matched what
0:27:14 > 0:27:16they were wearing on CCTV,
0:27:16 > 0:27:20and also we found items of property which belonged to the victims.
0:27:20 > 0:27:23Unfortunately, some items, like Graham's wife's phone
0:27:23 > 0:27:27and purse, are missing. But the other Christmas presents are rescued,
0:27:27 > 0:27:30less than 24 hours after they were taken.
0:27:30 > 0:27:33By nine o'clock we'd got two under arrest for the burglary
0:27:33 > 0:27:36and recovered some stolen property, so quite a swift time.
0:27:39 > 0:27:42In court, the man and woman plead guilty.
0:27:42 > 0:27:47He is given an 18-month prison sentence suspended for 18 months
0:27:47 > 0:27:52and she is given eight months, also suspended.
0:27:55 > 0:27:59Graham has now improved security at the pub, including a keypad lock
0:27:59 > 0:28:00on the door to the yard.
0:28:00 > 0:28:03So everyone can still get out easily
0:28:03 > 0:28:05but anyone not knowing the code can't get in.
0:28:05 > 0:28:09Hopefully, when the tree next goes up, in November,
0:28:09 > 0:28:14it will be the start of a Christmas that is happier than this year's.
0:28:14 > 0:28:18We are hoping that next year we can go back and try to put behind us
0:28:18 > 0:28:22what happened this year, because we just love Christmas Day.
0:28:26 > 0:28:28That's it for today. Join us next time
0:28:28 > 0:28:32when police and the public catch more criminals red-handed.