0:00:02 > 0:00:05Thieves will steal our cash, our cars, our valuables -
0:00:05 > 0:00:08just about anything they can get their hands on.
0:00:08 > 0:00:10SIREN BLARES
0:00:10 > 0:00:12But now the police are using cutting-edge technology
0:00:12 > 0:00:14to catch the bad guys.
0:00:14 > 0:00:16CCTV is gold dust.
0:00:16 > 0:00:19- Great evidence for the police. - Got to have him stopped.
0:00:19 > 0:00:22Local councils, shops and businesses are fighting crime
0:00:22 > 0:00:25with their own tricks and traps.
0:00:25 > 0:00:27There's a eureka moment when you get that evidence.
0:00:27 > 0:00:31And the public are using secret cameras to make sure crooks
0:00:31 > 0:00:33get their comeuppance.
0:00:33 > 0:00:35It makes me feel so angry.
0:00:35 > 0:00:37He's paid the price. He's being dealt with.
0:00:37 > 0:00:39Yes! We've got her!
0:00:39 > 0:00:43So anyone who's up to no good had better think twice.
0:00:43 > 0:00:46They might just get Caught Red Handed.
0:00:51 > 0:00:53Today....
0:00:53 > 0:00:57Ramzi's small village shop is his pride and joy.
0:00:57 > 0:00:59So when a knife-wielding robber tries to get his cash,
0:00:59 > 0:01:03Ramzi takes the biggest gamble of his life.
0:01:03 > 0:01:04It's just a spur of the moment.
0:01:04 > 0:01:07Adrenaline kicked in. I've been working day and night.
0:01:07 > 0:01:09He wants money for nothing!
0:01:10 > 0:01:13Perhaps it was unwise for a five-foot-five grandfather
0:01:13 > 0:01:16to tackle a six-foot armed robber.
0:01:16 > 0:01:19But it's the man with the knife who rues the day he took on Ramzi.
0:01:22 > 0:01:23Also today...
0:01:23 > 0:01:27businessman Paul discovers bundles of cash have been regularly
0:01:27 > 0:01:29stolen from his safe.
0:01:29 > 0:01:31I got all the lads downstairs and just said I've got one of the
0:01:31 > 0:01:35most difficult speeches I'm ever going to make to the staff.
0:01:35 > 0:01:37We've got a thief in the company.
0:01:37 > 0:01:40So he lays a hi-tech trap for the culprit but
0:01:40 > 0:01:43he simply isn't prepared for what it reveals.
0:01:43 > 0:01:46To be betrayed like that is very hurtful.
0:01:47 > 0:01:52And an ingenious plan to steal computers goes from bad...to worse.
0:01:53 > 0:01:57This thief fancies himself as a cat burglar but
0:01:57 > 0:02:00he needs to watch where he puts his paws.
0:02:08 > 0:02:12The village of Cockenzie on Scotland's east coast is just up
0:02:12 > 0:02:14the road from Edinburgh, a short bus ride.
0:02:16 > 0:02:2030 years ago, village store owner Ramzi used to make
0:02:20 > 0:02:24the journey daily as a driver for the bus company.
0:02:24 > 0:02:26I used to drive the 26 bus.
0:02:26 > 0:02:27HE LAUGHS
0:02:27 > 0:02:30I remember seeing this shop for sale.
0:02:32 > 0:02:35Ramzi was thrilled at the chance to buy the Cockenzie village shop
0:02:35 > 0:02:38and rushed back to tell his wife and daughter, Sam.
0:02:38 > 0:02:40I remember my dad coming home and saying,
0:02:40 > 0:02:42"I've found an amazing place to stay."
0:02:42 > 0:02:46So he brought us down one day and it took our breath away.
0:02:46 > 0:02:49It was picturesque, serene, calm.
0:02:49 > 0:02:52I thought, "Yeah. Absolutely lovely."
0:02:52 > 0:02:56Since then, Ramzi has built the shop up, raised three children with
0:02:56 > 0:02:57his wife, Rifat,
0:02:57 > 0:03:00and established himself at the heart of the Cockenzie community.
0:03:00 > 0:03:02Five and five is ten.
0:03:02 > 0:03:04Everybody knows Ramzi. Everybody.
0:03:04 > 0:03:08Cockenzie would be quiet, let's say, without Ramzi.
0:03:08 > 0:03:12Basically, he's one in a million. Everybody is beautiful in his eyes.
0:03:12 > 0:03:15Nothing is a problem for my dad, nothing whatsoever.
0:03:15 > 0:03:19The whole community is like one whole family.
0:03:19 > 0:03:22We have been there about 30 years now.
0:03:22 > 0:03:24Customers, we've grew up with them.
0:03:24 > 0:03:28We went through their sicknesses, health, divorces, marriages -
0:03:28 > 0:03:30every part of life.
0:03:30 > 0:03:35But, after 30 happy years in the shop, Ramzi's faith in human nature
0:03:35 > 0:03:39is suddenly tested to the limit by a violent robbery.
0:03:44 > 0:03:47It's just after 6am on a Sunday.
0:03:47 > 0:03:50In the morning, I opened my shop and I'd done the papers.
0:03:50 > 0:03:51Delivery papers.
0:03:53 > 0:03:57The store has CCTV cameras which also record sound.
0:03:58 > 0:04:01It isn't long before a customer comes in.
0:04:05 > 0:04:08He asked me for cigarette papers. I asked him for his age,
0:04:08 > 0:04:10to make sure he was over 18.
0:04:11 > 0:04:14Ramzi gets the cigarette papers but then another man
0:04:14 > 0:04:17bursts into the shop.
0:04:18 > 0:04:22As soon as I open the cash register, this other guy comes running in...
0:04:23 > 0:04:25The man crashes forward,
0:04:25 > 0:04:28knocking the displays and baskets on the counter.
0:04:28 > 0:04:30..and grabs the till.
0:04:30 > 0:04:32He has a large knife
0:04:32 > 0:04:36and points it an inch from Ramzi's face.
0:04:36 > 0:04:40The customer runs out as a thief tries to grab cash from the till.
0:04:40 > 0:04:43I tried to close the till but I couldn't close it
0:04:43 > 0:04:45because his hand was in it.
0:04:45 > 0:04:47Ramzi hangs on to the till for grim life
0:04:47 > 0:04:49and shouts at the top of his voice.
0:04:49 > 0:04:51That's the spur of the moment.
0:04:51 > 0:04:55Adrenaline kicked in and I started to get very angry.
0:04:55 > 0:04:59I've been working day and night. He wants money for nothing!
0:04:59 > 0:05:03The six-foot-tall robber towers over Ramzi, who's only five foot five.
0:05:05 > 0:05:07He said he's going to stab me.
0:05:07 > 0:05:09"Give me the money. I'm going to stab you."
0:05:09 > 0:05:12But Ramzi ignores the warning and continues yelling.
0:05:13 > 0:05:17I thought if I shout somebody from the street might hear me
0:05:17 > 0:05:19and come and give me a hand.
0:05:19 > 0:05:23But no-one arrives to help so Ramzi goes on the offensive,
0:05:23 > 0:05:25the opposite of what police would suggest.
0:05:25 > 0:05:27I don't know where I got the strength from.
0:05:27 > 0:05:32But I just grabbed his hood so he wouldn't stab me.
0:05:32 > 0:05:35It happened so fast but to me it felt like hours and hours.
0:05:38 > 0:05:42I was trying to bang his head so he would be hurt and leave me alone.
0:05:43 > 0:05:47Ramzi manages to close the till.
0:05:47 > 0:05:49The frenzied attacker blindly waves his knife around
0:05:49 > 0:05:51but doesn't harm Ramzi.
0:05:51 > 0:05:54Fortunately, he took a fright.
0:05:54 > 0:05:55HE SHOUTS
0:05:57 > 0:05:59Ramzi's brave resistance has worked.
0:05:59 > 0:06:01The armed robber decides to run away.
0:06:03 > 0:06:06He's managed to steal just £10.
0:06:06 > 0:06:09I was very, very angry so I ran after him
0:06:09 > 0:06:12but then I said, "No, no. I'm not going out of the shop."
0:06:12 > 0:06:15Then after about two or three minutes I composed myself
0:06:15 > 0:06:17and phoned the police.
0:06:17 > 0:06:19Somebody tried to rob me.
0:06:20 > 0:06:23Er, just about two minutes ago.
0:06:23 > 0:06:25The police arrive minutes later.
0:06:26 > 0:06:30At home nearby, Ramzi's daughter, Sam, is waking up to alerts on
0:06:30 > 0:06:34her phone and computer from friends who've seen the police at the shop.
0:06:34 > 0:06:36She rushes to see her father.
0:06:39 > 0:06:41I've got no shoes on, no top, no nothing.
0:06:41 > 0:06:43I'm just running, basically.
0:06:43 > 0:06:46I've got 1,001 things going through my head.
0:06:46 > 0:06:49A police officer stops Sam outside the store.
0:06:50 > 0:06:53He said, "Your dad was a brave man."
0:06:53 > 0:06:54I can remember hysterically screaming,
0:06:54 > 0:06:56"Does that mean he's no more?"
0:06:56 > 0:07:00He's like, "No, but we can't say anything at this point."
0:07:00 > 0:07:03It was just the worst day of my life.
0:07:03 > 0:07:04She was very worried and crying.
0:07:04 > 0:07:07I was worried that she would phone my wife.
0:07:07 > 0:07:10She might take a fright and something might happen to her.
0:07:10 > 0:07:13Ramzi notices Sam outside.
0:07:13 > 0:07:17He comes to the door and is a bit dazed. Me being me,
0:07:17 > 0:07:19"Oh, my God! What's happened to you? What's happened to you?"
0:07:19 > 0:07:22"I'm absolutely fine. I'm absolutely fine. Is your mum OK?
0:07:22 > 0:07:23"Is your mum OK?"
0:07:23 > 0:07:26Sam's sister arrives and they go inside.
0:07:26 > 0:07:28The shop was an absolute mess.
0:07:28 > 0:07:32Me and my sister look at each other and we're like, "Cameras."
0:07:33 > 0:07:37When they check the CCTV camera recording they are distraught
0:07:37 > 0:07:39their dad was in such extreme danger.
0:07:39 > 0:07:44What we saw and how close the blade was,
0:07:44 > 0:07:45it was just awful.
0:07:45 > 0:07:48It's only money. His life was more important.
0:07:48 > 0:07:52But when I think why he'd done it or how he must've felt at the moment,
0:07:52 > 0:07:56I thought, "Yes, very proud of him for doing what he done."
0:07:56 > 0:07:59I was being brave and silly at the same time.
0:07:59 > 0:08:03Silly because for a couple of pounds, your life is worth more than that.
0:08:03 > 0:08:07Brave because you have to protect your own property.
0:08:07 > 0:08:10If you're not brave then anybody can trample you.
0:08:12 > 0:08:15The police assure Sam they'll catch the robbers soon.
0:08:15 > 0:08:18But she wants to identify the man herself.
0:08:18 > 0:08:22She gives the footage to the officers and takes a copy home.
0:08:22 > 0:08:26My younger brother's here with the wee ones and of course
0:08:26 > 0:08:28he's getting a bit hysterical here.
0:08:28 > 0:08:32"I'm away to search in the streets." I goes, "Rather than doing this,
0:08:32 > 0:08:33"I've got it on USB.
0:08:33 > 0:08:38"Why don't we put it on social media and we'll take it from there?"
0:08:38 > 0:08:42Sam posts the footage online and she's stunned by what happens next.
0:08:44 > 0:08:49We had a massive response, which was very overwhelming.
0:08:49 > 0:08:51I had the name within the first three minutes.
0:08:51 > 0:08:56Sam immediately calls the police and they arrest the prime suspect.
0:08:56 > 0:08:59Priceless moment to hear that he was arrested.
0:08:59 > 0:09:03I was very proud of the police that they caught the culprit
0:09:03 > 0:09:05very quickly so he could commit no other crimes.
0:09:09 > 0:09:12In court, the arrested man pleaded guilty to robbery and assault.
0:09:14 > 0:09:18He was sentenced to three years and two months behind bars
0:09:18 > 0:09:19with a further two years on licence.
0:09:22 > 0:09:24Ramzi hopes the man will change his ways.
0:09:25 > 0:09:28I was very sad, the young man ruining his life.
0:09:30 > 0:09:33He can make better life for himself.
0:09:33 > 0:09:35I don't want to see him go to prison all the time.
0:09:35 > 0:09:39I just want him to be a nice citizen of the community.
0:09:39 > 0:09:45Despite being shaken by the attack, Ramzi went straight back to work
0:09:45 > 0:09:48and his faith in human nature has been quickly restored.
0:09:48 > 0:09:52Customers came in and had a wee banter with him.
0:09:52 > 0:09:54"You're not going to hold us up, Ramzi, are you?!"
0:09:54 > 0:09:57A few people got himself back to his normal self.
0:09:57 > 0:10:01I'm very grateful to the people of Cockenzie because
0:10:01 > 0:10:04they are very, very helpful to me and very supportive.
0:10:06 > 0:10:08And it's not just the locals who've been supportive.
0:10:08 > 0:10:10Because the footage was online,
0:10:10 > 0:10:12Ramzi received well-wishers' messages
0:10:12 > 0:10:15from all around the world.
0:10:15 > 0:10:18From America, from Canada, from Turkey.
0:10:18 > 0:10:22Some were former customers, some were people that had stayed here.
0:10:22 > 0:10:25Some were relatives of relatives that are here.
0:10:25 > 0:10:26Unbelievable support.
0:10:26 > 0:10:30One of my customers, she phoned up from Sweden that she was
0:10:30 > 0:10:33very worried about me.
0:10:33 > 0:10:37That makes me laugh! It makes me proud, too.
0:10:37 > 0:10:41I admire my dad. He's my hero.
0:10:41 > 0:10:44I don't think I could ask for a better person to be my father.
0:10:45 > 0:10:47Say bye-bye.
0:10:53 > 0:10:56Now, a foolhardy attempt to come down through the roof ends up
0:10:56 > 0:11:00being mission really impossible for a bungling burglar.
0:11:05 > 0:11:07Breaking through a ceiling tile,
0:11:07 > 0:11:11this thief is lowering himself into a computer store.
0:11:11 > 0:11:14He's caught on camera and, as he's about to find out,
0:11:14 > 0:11:17he's also caught on a dangling cable.
0:11:17 > 0:11:20I guess you could call that a tripwire.
0:11:20 > 0:11:23Now, ironically, the only thing that doesn't come with
0:11:23 > 0:11:27wireless in this hi-tech store is our thief's left shoe.
0:11:27 > 0:11:30And he struggles to untangle it.
0:11:30 > 0:11:32It's not like this in the movies.
0:11:32 > 0:11:36Shoe back on, he decides to get on with the thieving but forgets
0:11:36 > 0:11:40to cover his face until it's too late.
0:11:40 > 0:11:42D'oh!
0:11:42 > 0:11:45Unsurprisingly, being a hi-tech store, everything is alarmed,
0:11:45 > 0:11:48and the hapless thief's forced to give up empty-handed.
0:11:52 > 0:11:54He decides to go back the way he came in,
0:11:54 > 0:11:57trying to escape without leaving a trace.
0:11:57 > 0:12:01Less cat burglar, more bull in a china shop.
0:12:01 > 0:12:06This decidedly non-master criminal is still at large but police hope
0:12:06 > 0:12:10the footage will lead to somebody identifying him.
0:12:10 > 0:12:13The camera shows he hasn't got a leg to stand on.
0:12:13 > 0:12:16And probably needs locking up for his own safety.
0:12:19 > 0:12:20There is a saying,
0:12:20 > 0:12:23"Keep your friends close but your enemies closer."
0:12:23 > 0:12:25But they can be one and the same thing,
0:12:25 > 0:12:29when a friend, someone you trust, lets you down.
0:12:32 > 0:12:33A safe cracked.
0:12:33 > 0:12:37Someone I'd known for 20-odd years.
0:12:37 > 0:12:39A friend betrayed.
0:12:39 > 0:12:42Just couldn't believe it was the person who it was.
0:12:42 > 0:12:43Nobody wins.
0:12:44 > 0:12:47Big price to pay for a small amount of money.
0:12:54 > 0:12:56Stevenage in Hertfordshire.
0:12:56 > 0:13:00In the 1950s thousands of houses were built here to accommodate
0:13:00 > 0:13:04Londoners moving out of the capital looking for a fresh start.
0:13:06 > 0:13:08Three decades later,
0:13:08 > 0:13:12Paul came to the area to set up a new business and it soon thrived.
0:13:12 > 0:13:16We were a fencing company but over the years people asked us to
0:13:16 > 0:13:17do other jobs.
0:13:17 > 0:13:22We've been a successful company for the best part of 30 years.
0:13:22 > 0:13:24A lot of family members involved.
0:13:24 > 0:13:28Paul employs 20 people, mostly mates from his footballing days
0:13:28 > 0:13:30who'd been with him from the start.
0:13:32 > 0:13:35Some of the friendships, 30-odd years, 20 years at a time.
0:13:35 > 0:13:38It's been a close-knit company that's been good
0:13:38 > 0:13:40and I've enjoyed it that way.
0:13:41 > 0:13:43Paul's office is directly above the factory floor.
0:13:43 > 0:13:45He likes to be close to his team.
0:13:45 > 0:13:49Valuables and petty cash are kept in a safe behind his desk.
0:13:50 > 0:13:55My secretary keeps money in the safe because the lads are paid
0:13:55 > 0:13:57in cash each week.
0:13:57 > 0:14:01In all his years running the firm, Paul's never had to take
0:14:01 > 0:14:04serious disciplinary action against any of his staff.
0:14:04 > 0:14:08We have had one or two things go missing but minor.
0:14:08 > 0:14:10In the building industry,
0:14:10 > 0:14:13it's not acceptable but these things do happen.
0:14:14 > 0:14:17Paul had a security camera fitted years ago.
0:14:17 > 0:14:19Because his employees are his friends,
0:14:19 > 0:14:21he thought he'd never need to use it.
0:14:21 > 0:14:23But he was wrong.
0:14:26 > 0:14:30It's a normal day in the office, but then Paul's assistant tells him
0:14:30 > 0:14:33she thinks money has disappeared from the safe.
0:14:33 > 0:14:35My secretary asked me if I had been in the safe
0:14:35 > 0:14:37and taken some money out.
0:14:37 > 0:14:39I had to answer honestly that I didn't know
0:14:39 > 0:14:42because I always go in and out of the safe,
0:14:42 > 0:14:46thought it might be myself... getting old, maybe, I don't know!
0:14:46 > 0:14:49Paul puts it down to his forgetfulness,
0:14:49 > 0:14:53but over the next couple of weeks, more money goes missing
0:14:53 > 0:14:56and he realises he must do something about it.
0:14:56 > 0:15:00My first instinct was to be absolutely gutted because I knew
0:15:00 > 0:15:02it was someone within the firm,
0:15:02 > 0:15:05and that is one of the hardest things in life,
0:15:05 > 0:15:07when you have known people long term,
0:15:07 > 0:15:10an absolute kick in the stomach, it really is.
0:15:12 > 0:15:14Paul's investigation begins.
0:15:14 > 0:15:18He checks the CCTV footage, but sees nothing unusual.
0:15:20 > 0:15:23His office is always locked when left unattended
0:15:23 > 0:15:27and only a handful of trustworthy staff have keys.
0:15:28 > 0:15:33But then he remembers there is a spare key in the cutlery drawer.
0:15:33 > 0:15:36We had hidden a key in case we had forgotten any of our keys.
0:15:36 > 0:15:39Any thief could have found the key in the drawer,
0:15:39 > 0:15:42which explains how he gets into the office.
0:15:42 > 0:15:45But the safe has a combination code,
0:15:45 > 0:15:48and that is only known by Paul and his inner circle.
0:15:48 > 0:15:51The only way that they can find the number to the safe
0:15:51 > 0:15:53was to deliberately look
0:15:53 > 0:15:56while it was being accessed by authorised members of staff.
0:15:57 > 0:16:00Paul's investigation has reached a dead end,
0:16:00 > 0:16:03but he is determined to find the thief.
0:16:03 > 0:16:06I made a phone call to a surveillance-camera company,
0:16:06 > 0:16:10who were absolutely superb, waited for all the staff to leave,
0:16:10 > 0:16:13came early evening when the offices were all shut.
0:16:13 > 0:16:17The security expert suggests hiding a tiny spy camera in a box file.
0:16:17 > 0:16:20The guy drilled out the hole,
0:16:20 > 0:16:23fixed and installed the covert security camera,
0:16:23 > 0:16:25stuck it on the inside,
0:16:25 > 0:16:30documentation there to cover it up, straight onto the safe
0:16:30 > 0:16:31and you would never have known
0:16:31 > 0:16:34that camera was there in a million years.
0:16:34 > 0:16:38A state-of-the-art kit records footage whenever it senses motion.
0:16:40 > 0:16:43The trap was set, simple as that.
0:16:43 > 0:16:47And, within days, money goes missing again.
0:16:48 > 0:16:53Paul and his secretary get together to watch the spy-camera footage.
0:16:53 > 0:16:55We are both wondering who it could be
0:16:55 > 0:16:59because you are turning over who you think it was.
0:16:59 > 0:17:00We were both wrong.
0:17:03 > 0:17:04Paul is stunned.
0:17:04 > 0:17:07The thief is one of his oldest and closest friends.
0:17:07 > 0:17:12The man has entered his office wearing bright yellow rubber gloves
0:17:12 > 0:17:14to avoid leaving fingerprints.
0:17:16 > 0:17:18He goes straight to the petty-cash box
0:17:18 > 0:17:20and takes out hundreds of pounds.
0:17:24 > 0:17:26Once he's pocketed the cash,
0:17:26 > 0:17:30the thief puts everything else back into the safe as he found it.
0:17:32 > 0:17:35The evidence couldn't be more clear-cut.
0:17:36 > 0:17:39I just couldn't believe it was the person it was, couldn't believe it.
0:17:39 > 0:17:43Someone that I'd known, played football with and against,
0:17:43 > 0:17:45for 20-odd years.
0:17:45 > 0:17:49If he'd come to me and asked me for any financial help,
0:17:49 > 0:17:51it would have definitely been forthcoming.
0:17:51 > 0:17:54To be betrayed like that...is...
0:17:54 > 0:17:56is very, very hurtful.
0:17:56 > 0:17:58Very, very hurtful.
0:17:58 > 0:18:03But the security-camera recordings hold a further disturbing secret.
0:18:03 > 0:18:05When Paul watches the footage once more,
0:18:05 > 0:18:08he hears something that shocks him.
0:18:08 > 0:18:10When the light switch goes, you hear the light switch go
0:18:10 > 0:18:14and then, after that, you can hear him talking to someone.
0:18:16 > 0:18:19MUFFLED SPEECH
0:18:19 > 0:18:21There's someone else there.
0:18:21 > 0:18:24The sound is nearly inaudible,
0:18:24 > 0:18:28but it seems like the thief is talking to an accomplice.
0:18:28 > 0:18:30MUFFLED SPEECH
0:18:30 > 0:18:34Paul realises why there's never been any evidence recorded
0:18:34 > 0:18:36on the office security cameras.
0:18:36 > 0:18:41The CCTV cameras were switched off at the main power supply.
0:18:41 > 0:18:47They've been coming in, turning the CCTV off, doing the thefts,
0:18:47 > 0:18:49turning it back on again.
0:18:49 > 0:18:52Paul has no idea who the accomplice might be,
0:18:52 > 0:18:56but he's got the evidence he needs to confront the thief.
0:18:56 > 0:18:59I got all the lads downstairs and just said,
0:18:59 > 0:19:02"I've got one of the most difficult decisions and speeches
0:19:02 > 0:19:04"I'm ever going to make to the staff.
0:19:04 > 0:19:06"We've got a thief in the company.
0:19:06 > 0:19:08"And it hurts me to say it, but,"
0:19:08 > 0:19:11I said, "The thing is, I know who the thief is.
0:19:11 > 0:19:14"The thief knows who he is, I know who he is,
0:19:14 > 0:19:16"because he has committed the crime
0:19:16 > 0:19:19"wearing the loudest pair of yellow gloves you could ever know!"
0:19:19 > 0:19:21I then looked at the gentleman in question
0:19:21 > 0:19:23and, in industrial language,
0:19:23 > 0:19:26told him to leave immediately and I was going down the police.
0:19:26 > 0:19:29While Paul is giving a statement at the station,
0:19:29 > 0:19:32the thief hands himself in.
0:19:32 > 0:19:34He had no choice really, but...
0:19:34 > 0:19:37He done probably the bravest thing,
0:19:37 > 0:19:39rather than run away and not face what was coming to him.
0:19:42 > 0:19:45In court, the man admitted stealing.
0:19:45 > 0:19:49He was ordered to pay costs, compensation and fined.
0:19:51 > 0:19:55The accomplice was never identified.
0:19:55 > 0:19:58I don't think he is a bad, bad person, I really don't.
0:19:58 > 0:20:03He's just made one stupid decision and it's affected his life,
0:20:03 > 0:20:06his friendships... Such a shame.
0:20:06 > 0:20:07Because of what happened,
0:20:07 > 0:20:10Paul decided to bring his retirement date forward.
0:20:10 > 0:20:12He is now leading a life of leisure.
0:20:12 > 0:20:16We have to move on now, but I hope other people learn
0:20:16 > 0:20:21that it's a big price to pay for a small amount of money.
0:20:27 > 0:20:29Security cameras can be highly effective,
0:20:29 > 0:20:33but they can also be turned off, faulty or damaged,
0:20:33 > 0:20:36so it's always good to have a backup plan, just in case.
0:20:37 > 0:20:42CCTV is fantastic, but it's not entirely foolproof,
0:20:42 > 0:20:44so you do need to make sure that
0:20:44 > 0:20:46your images are properly backed up
0:20:46 > 0:20:49and that your backup facility is secure.
0:20:49 > 0:20:53The CCTV cameras don't hold the data, it's the hard drive,
0:20:53 > 0:20:54so you've really got to make sure
0:20:54 > 0:20:57that your security around the hard drive is second to none.
0:20:57 > 0:20:59You should make sure the hard drive isn't obvious,
0:20:59 > 0:21:01isn't in the same place as the camera,
0:21:01 > 0:21:04in case somebody wants to damage it or destroy it,
0:21:04 > 0:21:07so is it in another room, can it be secured, can it be hidden away?
0:21:07 > 0:21:10There are some fantastic gadgets available on the market
0:21:10 > 0:21:13in relation to CCTV and security.
0:21:13 > 0:21:17You can even upload images directly from your CCTV to your mobile phone,
0:21:17 > 0:21:20so even when you are on holiday, out of the country,
0:21:20 > 0:21:23on business, you can see exactly what's happening at home
0:21:23 > 0:21:25or at your particular business premises.
0:21:25 > 0:21:28If you're going to use a CCTV camera within your property,
0:21:28 > 0:21:32it's essential that you have it in the correct position.
0:21:32 > 0:21:35You want to capture the criminal's face as they come through the door,
0:21:35 > 0:21:37so use your friends and family to test it
0:21:37 > 0:21:39and make sure you get to grips with the system
0:21:39 > 0:21:41before you actually use it.
0:21:51 > 0:21:54Portsmouth on the south coast, a major naval port
0:21:54 > 0:21:59and, for many a sailor on shore leave, famous for its friendly pubs.
0:22:01 > 0:22:04The Milton Arms first opened its doors to thirsty customers
0:22:04 > 0:22:06400 years ago.
0:22:06 > 0:22:09Chris is the latest in a long line of owners.
0:22:09 > 0:22:11Taking over a pub is a big plunge,
0:22:11 > 0:22:14but I've really enjoyed the challenge. There's long hours,
0:22:14 > 0:22:17but it's really rewarding when you see it all come together
0:22:17 > 0:22:18and music events we are doing here
0:22:18 > 0:22:22are getting lots and lots of popularity and some good feedback.
0:22:22 > 0:22:26Because Chris's music nights are so well attended,
0:22:26 > 0:22:27pub takings are on the up
0:22:27 > 0:22:31and so are donations to charities the pub supports.
0:22:31 > 0:22:34Chris was encouraged to get involved in fundraising
0:22:34 > 0:22:38through a close friend, Matt, who was a volunteer youth worker
0:22:38 > 0:22:41before he tragically took his own life two years ago.
0:22:42 > 0:22:45Matt worked with troubled teens at the local shelter.
0:22:45 > 0:22:48Probably one of the nicest people you will ever meet.
0:22:48 > 0:22:50I think that it's testament to him
0:22:50 > 0:22:52that people still remember him so fondly.
0:22:52 > 0:22:54For me and his family and his best friends,
0:22:54 > 0:22:57it was exceptionally difficult for us to...
0:22:57 > 0:23:00to try and process, really, losing someone who was so close to us,
0:23:00 > 0:23:02so we wanted to have some form of legacy
0:23:02 > 0:23:05whereby we could use his name in a positive manner.
0:23:05 > 0:23:08Chris decided to celebrate Matt's life
0:23:08 > 0:23:12by raising money for a local charity he was involved in.
0:23:12 > 0:23:15It's called Motiv8 and it helps young people like Katie.
0:23:17 > 0:23:20I first got involved with Motiv8 when I was 13,
0:23:20 > 0:23:25struggling with school and life at home.
0:23:25 > 0:23:27Motiv8 really did help me out.
0:23:27 > 0:23:30Katie now wants to go to university
0:23:30 > 0:23:33and, to help her and the other teenagers, Chris raises money
0:23:33 > 0:23:37through a collection tin next to the pub's till.
0:23:37 > 0:23:40It raised a considerable sum in donations each month,
0:23:40 > 0:23:43until one day, it is stolen in broad daylight.
0:23:45 > 0:23:47Chris is angry.
0:23:47 > 0:23:49He feels it insults the memory of his friend
0:23:49 > 0:23:52and sets out to track down the thoughtless thief
0:23:52 > 0:23:55by enlisting an army of locals.
0:23:58 > 0:24:02It's a Sunday afternoon when one of the barmaids, Carla,
0:24:02 > 0:24:03discovers the theft.
0:24:04 > 0:24:06Carla went to go and make a donation in the charity tin
0:24:06 > 0:24:08and it wasn't there. I'm thinking,
0:24:08 > 0:24:10"Who the hell has taken this charity tin?!"
0:24:10 > 0:24:12There's lots of personal attachment to it as well,
0:24:12 > 0:24:16but just in general, for a charity tin to go missing is terrible.
0:24:16 > 0:24:19The Milton Arms has security cameras,
0:24:19 > 0:24:24so Chris asks another barmaid, Danni, to see if the CCTV recording
0:24:24 > 0:24:29shows exactly what day and time the charity tin disappears.
0:24:30 > 0:24:33I knew that it was there Thursday cos I put some money in there,
0:24:33 > 0:24:36so I went through to Friday and you can see it there
0:24:36 > 0:24:37and then you can see it not there.
0:24:37 > 0:24:40So, the tin was stolen two days ago
0:24:40 > 0:24:43when Chris and Danni were getting the pub ready for the weekend.
0:24:45 > 0:24:49They go through that day's footage minute by minute.
0:24:49 > 0:24:52Just before the time the tin disappears,
0:24:52 > 0:24:55a customer, who isn't a regular, comes into the pub.
0:24:55 > 0:24:58The guy had come in saying can he wait for his girlfriend
0:24:58 > 0:24:59and I was like, "Yeah, that's fine."
0:24:59 > 0:25:03He takes a seat at the bar, whilst trying to make the scene
0:25:03 > 0:25:05look little bit more casual,
0:25:05 > 0:25:08pretending, as it appears, to use his phone.
0:25:08 > 0:25:11At the time, Chris is up a ladder to the right of the man,
0:25:11 > 0:25:16decorating the pub, and Danni is stocktaking to the man's left.
0:25:16 > 0:25:18He checks she isn't looking at him
0:25:18 > 0:25:22and then slowly moves his hand towards the donation tin.
0:25:22 > 0:25:24You see him giving it a quick nudge
0:25:24 > 0:25:27to see exactly what the potential reward is going to be
0:25:27 > 0:25:29from this risk he is about to take.
0:25:29 > 0:25:31He then asked for a glass of water,
0:25:31 > 0:25:33so then I gave him a glass of water as well.
0:25:33 > 0:25:35Here it comes.
0:25:35 > 0:25:36The man takes a sip...
0:25:37 > 0:25:39..undoes his jacket...
0:25:41 > 0:25:44..waits until Chris and Danni are looking the other way...
0:25:46 > 0:25:49..and then snatches the tin,
0:25:49 > 0:25:52but just as he's nearly got it covered,
0:25:52 > 0:25:54this clumsy bloke almost drops the lot.
0:25:56 > 0:25:58I did hear money fall, but when you look,
0:25:58 > 0:26:01you don't think to think that someone has got a charity box,
0:26:01 > 0:26:03you just think they've dropped their change.
0:26:03 > 0:26:07Chris was too far away to hear the charity tin being juggled.
0:26:07 > 0:26:10He must have been thinking that was his moment, he'd be caught,
0:26:10 > 0:26:13and he thought it was his lucky day when it wasn't.
0:26:13 > 0:26:15The thief hides the tin in his jacket
0:26:15 > 0:26:18and carries on pretending to wait for his girlfriend.
0:26:18 > 0:26:22He even joins in with Chris's conversation as he walks by.
0:26:22 > 0:26:25I had just spoken to Danni about the fact that Noel Gallagher
0:26:25 > 0:26:27had been booked for a local music festival
0:26:27 > 0:26:30and he piped up and said, "Noel Gallagher? Really?"
0:26:30 > 0:26:32And I was like, "Yeah."
0:26:32 > 0:26:35He pretended to speak to the person on the phone, "Let's get tickets."
0:26:35 > 0:26:39A few minutes later, the thief walks out,
0:26:39 > 0:26:43taking money meant for teenagers like Katie, not for him.
0:26:45 > 0:26:46There was a number of times
0:26:46 > 0:26:49I might have sworn to try and calm my anger
0:26:49 > 0:26:53because seeing someone be so cold in the taking of something
0:26:53 > 0:26:56that means a lot to everyone that has been involved in it, really,
0:26:56 > 0:26:59it had a massive negative effect on me, really, I think,
0:26:59 > 0:27:00to put it bluntly.
0:27:02 > 0:27:05The thief may not have dropped the tin, but he has dropped a clanger.
0:27:05 > 0:27:10Chris is a skilled events promoter and knows how to spread news fast.
0:27:10 > 0:27:15He enlists the help of a colleague, Steve, and they spring into action.
0:27:15 > 0:27:18Steve made the decision to put it onto social media
0:27:18 > 0:27:20because we've got such a large network
0:27:20 > 0:27:22of all the businesses that we are involved with.
0:27:22 > 0:27:25In a matter of minutes, the thief's face is popping up
0:27:25 > 0:27:28on computer screens and smartphones across the city.
0:27:28 > 0:27:31The snowball effect from that was massive.
0:27:31 > 0:27:33I think we had over 500 shares within an hour.
0:27:33 > 0:27:36His image spreads through Portsmouth fast
0:27:36 > 0:27:39and he soon realises he's got nowhere to run.
0:27:40 > 0:27:42Within 24 hours,
0:27:42 > 0:27:46the person had given himself up and made himself known to police.
0:27:46 > 0:27:48Case...closed.
0:27:51 > 0:27:55In court, the man pleaded guilty to four counts of theft,
0:27:55 > 0:27:59including the charity tin, and was sentenced to three months in prison.
0:28:02 > 0:28:06Chris was delighted with the outcome and the way his customers
0:28:06 > 0:28:09rallied round to help the charity afterwards.
0:28:09 > 0:28:12People were happy to come and drop in coins
0:28:12 > 0:28:15and then it started to turn towards people were happy to drop in notes,
0:28:15 > 0:28:17with more and more local businesses and people
0:28:17 > 0:28:21offering to support them more, so there has been a big benefit
0:28:21 > 0:28:24for something that could have lost a lot, basically.
0:28:27 > 0:28:28That's all for today.
0:28:28 > 0:28:31Join us next time to see some other villains
0:28:31 > 0:28:32who have been Caught Red Handed.