0:00:02 > 0:00:05Thieves will steal our cash, our cars, our valuables,
0:00:05 > 0:00:07just about anything they can get their hands on.
0:00:09 > 0:00:11But now the police are using cutting-edge technology
0:00:11 > 0:00:13to catch the bad guys.
0:00:13 > 0:00:15We want to make sure we've got a concrete case.
0:00:15 > 0:00:17Enough evidence to convict at court.
0:00:17 > 0:00:20Local councils, shops and businesses
0:00:20 > 0:00:23are fighting crime with their own tricks and traps.
0:00:23 > 0:00:27It's just unbelievable that she thinks she can get away with this.
0:00:27 > 0:00:29And the public are using secret cameras
0:00:29 > 0:00:32to make sure the crooks get their comeuppance.
0:00:32 > 0:00:35Fair means or foul, I was going to get rid of him.
0:00:35 > 0:00:37I thought, "We've got her!"
0:00:37 > 0:00:39And I was so happy! Thank God!
0:00:40 > 0:00:44So, anyone who's up to no good had better think twice.
0:00:44 > 0:00:47They might just get Caught Red Handed.
0:00:51 > 0:00:54Today, two men found around the back of a pub,
0:00:54 > 0:00:56try to bluff their way out of trouble.
0:01:01 > 0:01:03I am.
0:01:03 > 0:01:06But the pub's landlord, Rob, is watching them on camera.
0:01:06 > 0:01:10These bluffers may have a hidden purpose,
0:01:10 > 0:01:12but they've not kept everything hidden.
0:01:13 > 0:01:17Also today, a woman who preys on frail and elderly people
0:01:17 > 0:01:21by stealing their money, heirlooms and treasures.
0:01:21 > 0:01:2484-year-old Brian becomes one of her victims,
0:01:24 > 0:01:26much to the disgust of his daughter, Julie.
0:01:26 > 0:01:30It makes me sick to the stomach that she's done that to him.
0:01:30 > 0:01:32It's really below the belt.
0:01:33 > 0:01:36Julie sets out to prove the woman is up to no good,
0:01:36 > 0:01:41and the result is a surprise for both Julie and the police.
0:01:41 > 0:01:46Also later, a cyclist learns that he can't take his eyes off his bike
0:01:46 > 0:01:49for even a few seconds without someone trying to nick it.
0:01:49 > 0:01:51But this thief doesn't get an easy ride.
0:02:00 > 0:02:04Pubs offer an open house to customers from all walks of life.
0:02:04 > 0:02:08But sometimes that warm, welcoming hospitality can be an open door
0:02:08 > 0:02:09for con men and criminals.
0:02:16 > 0:02:19The market town of Sherborne in Dorset has its fair share of
0:02:19 > 0:02:23historic buildings, and still has its fair share of pubs, too.
0:02:23 > 0:02:26One of them, the Teddy Rowe, has a new owner, Rob.
0:02:26 > 0:02:30I got approached by a brewery and they offered me the opportunity
0:02:30 > 0:02:32to go into this new pub. It was a big refurb, obviously
0:02:32 > 0:02:36to modernise it. It's been a massive transformation.
0:02:36 > 0:02:39Rob has a knack of turning around the fortunes of ailing pubs.
0:02:39 > 0:02:42He now owns six outright in the south-west.
0:02:42 > 0:02:45I'm just doing something that comes naturally to me,
0:02:45 > 0:02:46and what I enjoy doing.
0:02:46 > 0:02:51Rob always installs comprehensive security camera systems in his pubs.
0:02:52 > 0:02:55Unfortunately, it's not the most honest of industries, and there's a
0:02:55 > 0:02:59lot of cash that does flow around, so therefore temptation is high.
0:02:59 > 0:03:01And if you've got the top technology,
0:03:01 > 0:03:04it just makes your job a lot easier.
0:03:04 > 0:03:08And Rob's investment in security is about to pay dividends,
0:03:08 > 0:03:10when the Teddy Rowe is targeted by a pair of villains
0:03:10 > 0:03:13on a criminal pub crawl across two counties.
0:03:18 > 0:03:21It's a Saturday morning in the summer, and Rob's in his office
0:03:21 > 0:03:23above the Teddy Rowe's bar area.
0:03:23 > 0:03:27One of the screens on his desk shows the pub garden,
0:03:27 > 0:03:29where a member of staff is taking a short break.
0:03:29 > 0:03:31Two chaps walked into the garden,
0:03:31 > 0:03:33I didn't think much of it, cos people stop
0:03:33 > 0:03:35and have a chat to anyone who's outside a pub, you know,
0:03:35 > 0:03:37cos we were quite new to the area.
0:03:37 > 0:03:40Rob's mother, Elizabeth, is with him in the office,
0:03:40 > 0:03:44and they both notice one of the men coming into the pub.
0:03:44 > 0:03:46We watched the guy walk to the toilet.
0:03:46 > 0:03:47So we thought, "OK, fair enough,
0:03:47 > 0:03:49"he's obviously asked to borrow the loo."
0:03:49 > 0:03:52It's not unusual for people to pop in to use the toilet,
0:03:52 > 0:03:55but Elizabeth keeps watching.
0:03:55 > 0:03:58She said, "Oh, hang on, why's he walked back to the bar area?"
0:03:58 > 0:04:02And I just stopped and I said, "Oh, he's probably got lost."
0:04:02 > 0:04:05At this point, my mother's then gone down the stairs...
0:04:05 > 0:04:07Elizabeth can't see the man,
0:04:07 > 0:04:11so she assumes he's gone outside where his friend is on the phone.
0:04:11 > 0:04:13She takes some bags to the bins...
0:04:14 > 0:04:17..and then, on the way back inside, she bumps into the man.
0:04:17 > 0:04:20This camera's microphone records their conversation.
0:04:20 > 0:04:23He clearly has the gift of the gab.
0:04:51 > 0:04:54The two men wander off.
0:04:54 > 0:04:56I obviously spoke to my mother briefly about what had just
0:04:56 > 0:04:58happened, and I thought, "OK,"
0:04:58 > 0:04:59then nothing more was thought too much of it.
0:04:59 > 0:05:01It was just, sort of, you know,
0:05:01 > 0:05:03"I need to make sure people don't just wander in behind the bar."
0:05:03 > 0:05:07While Rob and Elizabeth get on with their work,
0:05:07 > 0:05:0940 miles away in Wiltshire,
0:05:09 > 0:05:12the Salisbury police are also having a busy morning.
0:05:12 > 0:05:16Detective Constable Rachel Winter is part of a team that's investigating
0:05:16 > 0:05:20a burglary at the Yew Tree, a country pub on their patch.
0:05:20 > 0:05:25When I went down to the Yew Tree public house and I met the landlord,
0:05:25 > 0:05:28he showed me around, and what he had woken up to that morning.
0:05:28 > 0:05:33£660 was missing, and that was the float and the night's takings.
0:05:33 > 0:05:37And, you know, for a small country pub, that's a lot of money
0:05:37 > 0:05:40and hard-earned money.
0:05:40 > 0:05:44So he was understandably, extremely upset and felt very violated.
0:05:45 > 0:05:48The Yew Tree also has a network of cameras,
0:05:48 > 0:05:52so Rachel sifts through its footage and sees that at around 6:30am,
0:05:52 > 0:05:55a car pulled up outside the pub.
0:05:55 > 0:05:59You can see that it actually drops off our two suspects
0:05:59 > 0:06:01at the front of the pub.
0:06:01 > 0:06:04It's the same two men who we've seen at the Teddy Rowe.
0:06:04 > 0:06:06They scout around the back of the Yew Tree,
0:06:06 > 0:06:10looking for a way in, and eventually use a screwdriver
0:06:10 > 0:06:11to lever open a door.
0:06:13 > 0:06:15Once inside, they go straight to the till
0:06:15 > 0:06:17and break it open.
0:06:18 > 0:06:21Then they creep upstairs to the landlord's private quarters,
0:06:21 > 0:06:24where he's in bed, to search for more money.
0:06:25 > 0:06:27That's horrible, isn't it,
0:06:27 > 0:06:30to have somebody invading your personal space whilst you're asleep?
0:06:30 > 0:06:33I think he was deeply upset by that.
0:06:34 > 0:06:37Rachel goes back to the police station and checks their database
0:06:37 > 0:06:40to see if any other similar crimes have been reported.
0:06:41 > 0:06:46That was when we saw that there was two other burglaries, both in pubs,
0:06:46 > 0:06:48done over the same 24-hour period.
0:06:48 > 0:06:52I realised this was a series of burglaries.
0:06:52 > 0:06:56Rachel goes to see those other pubs, and one of them, The Swan,
0:06:56 > 0:06:58also has CCTV cameras.
0:07:00 > 0:07:02The same two men are filmed entering the pub,
0:07:02 > 0:07:05and one is caught on camera ripping a safe from a wall.
0:07:06 > 0:07:08We've got the faces of the two suspects,
0:07:08 > 0:07:13but what we don't have is the names to put to the faces,
0:07:13 > 0:07:16and it's the vehicle, really, that's key in making that link for us,
0:07:16 > 0:07:18but there's nowhere near enough quality
0:07:18 > 0:07:20to establish the number plate.
0:07:21 > 0:07:25Rachel and the team decide to appeal to the public for help.
0:07:25 > 0:07:28They publicise the case on Facebook and in the local news,
0:07:28 > 0:07:32in the hope that someone recognises the burglars.
0:07:32 > 0:07:34We did have a couple of names put forward
0:07:34 > 0:07:36but we were quite quickly able to bottom out
0:07:36 > 0:07:38that those weren't the people that we were looking for.
0:07:38 > 0:07:41Rachel's case comes to a grinding halt.
0:07:41 > 0:07:43It looks like the men are going to continue
0:07:43 > 0:07:45getting away with their crimes.
0:07:47 > 0:07:51Later, they have been escaping capture at pubs across a wide area -
0:07:51 > 0:07:56the Yew Tree in Warminster, The Swan in Salisbury,
0:07:56 > 0:07:59as well as the Teddy Rowe at Sherborne.
0:07:59 > 0:08:01But the Teddy Rowe's landlord, Rob,
0:08:01 > 0:08:05hopes to provide a missing link that will call time on these burglars
0:08:05 > 0:08:06and their campaign of crime.
0:08:16 > 0:08:19How long is it safe to leave a bike unlocked?
0:08:19 > 0:08:20Well, about 17 seconds,
0:08:20 > 0:08:23judging by what happens when this cyclist
0:08:23 > 0:08:25pops into a shop for a moment.
0:08:26 > 0:08:28Because, in those few seconds,
0:08:28 > 0:08:31his smart bike catches the eye of a pair of chancers,
0:08:31 > 0:08:35and one of them decides he'd like to swap the bike he's riding
0:08:35 > 0:08:39for a better one. But he's spotted by the angry owner,
0:08:39 > 0:08:40who must be a rugby player!
0:08:43 > 0:08:44Nice tackle, sir!
0:08:46 > 0:08:48Here's a slow-motion action replay.
0:08:51 > 0:08:53After removing the thief from his bike,
0:08:53 > 0:08:56the owner shows he has some boxing skills too.
0:08:57 > 0:08:59But he thinks better of it,
0:08:59 > 0:09:02deciding it's more important to protect his bike
0:09:02 > 0:09:04that's lying in the middle of the road.
0:09:06 > 0:09:09The would-be thief realises he's met his match
0:09:09 > 0:09:10and scuttles off.
0:09:11 > 0:09:14The owner decided not to report the incident to the police,
0:09:14 > 0:09:18but puts this footage online as a lesson to fellow cyclists not to
0:09:18 > 0:09:22leave a bike unlocked, even for a few seconds.
0:09:22 > 0:09:24As for the failed cycle thief,
0:09:24 > 0:09:26he must be feeling a little saddle-sore,
0:09:26 > 0:09:29because it's not just his pride that's been bruised.
0:09:38 > 0:09:41This woman's been stealing from an 84-year-old man.
0:09:41 > 0:09:43Her victim knows something's wrong,
0:09:43 > 0:09:46but he doesn't know who's taking his money.
0:09:46 > 0:09:48When a secret camera reveals the truth,
0:09:48 > 0:09:53it turns out this woman's crimes go further than anyone's realised.
0:09:59 > 0:10:03Lowestoft in Suffolk is the most easterly town in the UK.
0:10:03 > 0:10:07It's a port and a seaside destination for tourists.
0:10:07 > 0:10:1184-year-old Brian worked here as a coalman for more than 30 years.
0:10:11 > 0:10:14His daughter, Julie, is very proud of her father.
0:10:16 > 0:10:21I can remember him coming home with a black face, full of coal dust.
0:10:21 > 0:10:23You know, absolutely filthy.
0:10:23 > 0:10:26- And he used to chuck his jacket up in the corner. - SHE LAUGHS
0:10:28 > 0:10:31Julie's parents split up when she was in her 20s,
0:10:31 > 0:10:32and Brian later remarried.
0:10:34 > 0:10:36My dad got together with my stepmum, Betty.
0:10:36 > 0:10:40They had a lovely relationship, they used to go everywhere together.
0:10:42 > 0:10:47But 20 years after meeting Betty, Brian suffered a severe stroke.
0:10:47 > 0:10:50Doctors thought he wouldn't survive, but he did,
0:10:50 > 0:10:53though he had to learn how to regain his mobility.
0:10:53 > 0:10:57Though he couldn't do what he could do before, he got on with his life.
0:10:57 > 0:10:59He still went out now and again,
0:10:59 > 0:11:02cos my stepmother still had a little car.
0:11:02 > 0:11:05Years on, Betty also became frail,
0:11:05 > 0:11:08and the couple required more help than their family could give them,
0:11:08 > 0:11:12so a care package was organised through an agency.
0:11:12 > 0:11:15Dad's relationship with the carers was very good. He liked them all.
0:11:15 > 0:11:18He classed them as his friends,
0:11:18 > 0:11:22because they don't see anybody else, and it's company, isn't it?
0:11:22 > 0:11:25Sadly, Betty passed away three years ago,
0:11:25 > 0:11:27and Brian's health declined further.
0:11:27 > 0:11:31He now needed more help, so additional carers were enlisted,
0:11:31 > 0:11:34but it turned out, one of those carers was less interested
0:11:34 > 0:11:37in Brian's wellbeing than she was in his cash.
0:11:41 > 0:11:44Brian's decided he'd rather not talk himself about what happened
0:11:44 > 0:11:48with his carer, but he does want us to tell the story.
0:11:48 > 0:11:51It all starts one Saturday with Julie visiting her dad
0:11:51 > 0:11:53and getting some worrying news.
0:11:54 > 0:11:58My dad said he thought he'd got some money gone missing
0:11:58 > 0:12:02out of a black box that he kept in the bedroom drawer.
0:12:02 > 0:12:05Julie counts what's left of the money in the box.
0:12:05 > 0:12:08I was literally aghast, really,
0:12:08 > 0:12:10of how much money had gone out of the box
0:12:10 > 0:12:14cos I know there was quite a bit of money in there.
0:12:14 > 0:12:16I thought, "Has he given it to my brothers?"
0:12:16 > 0:12:20Cos he's quite generous like that, and if somebody was in need of it,
0:12:20 > 0:12:21he would give it to them.
0:12:21 > 0:12:25But he was quite insistent that it had been stolen.
0:12:25 > 0:12:29Even though money's missing, Brian decides not to phone the police.
0:12:29 > 0:12:31But, two weeks later,
0:12:31 > 0:12:33he discovers the entire money box has disappeared,
0:12:33 > 0:12:36and realises they have to report it.
0:12:36 > 0:12:40Detective Constable Hayley Coleman of the Suffolk Constabulary
0:12:40 > 0:12:42takes on the case.
0:12:42 > 0:12:44I received a phone call from Julie.
0:12:44 > 0:12:47There was a substantial amount of money that had gone missing,
0:12:47 > 0:12:49and the only logical explanation
0:12:49 > 0:12:52was that someone had been in the house and taken it.
0:12:52 > 0:12:55Carers have keys to go into his house. Other than that,
0:12:55 > 0:12:58there's only family members, which Julie didn't have any issues with,
0:12:58 > 0:13:01they wouldn't take money from Dad.
0:13:01 > 0:13:05So I went round to see the family and we spoke about what had gone on.
0:13:05 > 0:13:07A few days later, I had another call from Julie
0:13:07 > 0:13:10to say yet more money had gone missing.
0:13:10 > 0:13:13But with numerous carers coming in and out,
0:13:13 > 0:13:17Hayley needs to identify which of them could be stealing from Brian.
0:13:17 > 0:13:21She decides to turn to technology to help find the answer.
0:13:21 > 0:13:24The only way I could think of to progress any kind of investigation
0:13:24 > 0:13:27was to put a camera into the flat, so a decision I made,
0:13:27 > 0:13:30along with Julie, was that we'll put a camera into the bedroom,
0:13:30 > 0:13:31so it points at this drawer
0:13:31 > 0:13:33that the money had specifically been put into,
0:13:33 > 0:13:36so that we could try and see if anyone was looking around the house,
0:13:36 > 0:13:39in places they shouldn't be, to try and find any money.
0:13:41 > 0:13:44They install a camera which only records when it senses motion.
0:13:46 > 0:13:48I had to take my dad out, down the town,
0:13:48 > 0:13:50while the police came in to put it in,
0:13:50 > 0:13:52cos we couldn't tell my dad that it was there,
0:13:52 > 0:13:54because he would tell everybody,
0:13:54 > 0:13:56- cos he's quite a chatterbox! - SHE LAUGHS
0:13:58 > 0:14:02Julie's husband takes down the serial numbers of some banknotes,
0:14:02 > 0:14:05and they're placed in an envelope in a chest of drawers.
0:14:05 > 0:14:09Julie then asks her dad to check it daily.
0:14:09 > 0:14:13It was horrible. Absolutely horrible, waiting to see if anybody
0:14:13 > 0:14:16would take anything, and it went on for weeks.
0:14:16 > 0:14:21And then, all of a sudden, I get a phone call off my dad, and he said,
0:14:21 > 0:14:24"The money in the drawer, Julie, in one of the envelopes, is gone."
0:14:24 > 0:14:26So I straightaway phoned the police.
0:14:26 > 0:14:29Having the cameras in the property, knowing it was there, we were, like,
0:14:29 > 0:14:32you know, it's quite exciting for us to think, "Well, actually,
0:14:32 > 0:14:34"we're now going to find out exactly who's been stealing
0:14:34 > 0:14:36"all this money from Brian's house."
0:14:36 > 0:14:38They retrieved the camera
0:14:38 > 0:14:42and it does show one of Brian's regular carers acting suspiciously
0:14:42 > 0:14:45in his bedroom. While Brian is having a meal in the living room,
0:14:45 > 0:14:49the carer has sneaked in and gone to his bedside drawer.
0:14:49 > 0:14:53She steals £70 and tucks it inside her uniform
0:14:53 > 0:14:57as she walks back to where Brian is sitting, totally unaware.
0:14:57 > 0:14:59We caught somebody on camera!
0:14:59 > 0:15:01"We've got her!"
0:15:01 > 0:15:04It's shocking for Julie to see the woman
0:15:04 > 0:15:07taking advantage of her elderly dad.
0:15:07 > 0:15:11It makes me sick to the stomach that she's done that on him.
0:15:11 > 0:15:16Take money off an elderly person, it's really below the belt.
0:15:16 > 0:15:19We couldn't believe how blatant someone could be.
0:15:19 > 0:15:21It was very obvious what she was doing.
0:15:21 > 0:15:23For us, that's a perfect bit of evidence,
0:15:23 > 0:15:26and a it's good start and a good base for an investigation.
0:15:26 > 0:15:29Hayley goes to arrest the woman at her home.
0:15:29 > 0:15:31Because it was so brazen, the way she'd done it on the CCTV,
0:15:31 > 0:15:35I was confident that maybe we'd find some other things at the property,
0:15:35 > 0:15:36so a search was conducted.
0:15:36 > 0:15:38Whilst we were there,
0:15:38 > 0:15:43a large quantity of jewellery and medals were seized.
0:15:43 > 0:15:45What they find is astounding.
0:15:45 > 0:15:49There's a treasure trove of jewellery in the woman's home.
0:15:49 > 0:15:51There was a lot of wedding rings,
0:15:51 > 0:15:54which is quite an unusual thing for one person to have.
0:15:54 > 0:15:55There was a lot of commemorative medals,
0:15:55 > 0:15:58a lot of medals that would have been awarded to people
0:15:58 > 0:16:00that had been in the Forces, and, to my knowledge,
0:16:00 > 0:16:02she hadn't been in the Forces in any way.
0:16:02 > 0:16:05Hayley's convinced the valuables don't belong to the suspect.
0:16:05 > 0:16:10Her investigation has suddenly taken on a whole new dimension.
0:16:10 > 0:16:12I was more than happy that we were going to find other people
0:16:12 > 0:16:15that had lost these items, so I decided that we would try
0:16:15 > 0:16:18and reunite all these items back with their owners.
0:16:18 > 0:16:21You do start thinking, "If that was my mum or my dad or my nan
0:16:21 > 0:16:23"or grandad that had these items stolen from them,"
0:16:23 > 0:16:26and I just wanted so badly to get everything back to them,
0:16:26 > 0:16:27because it seemed to me that
0:16:27 > 0:16:31a lot of these would have been sentimental value.
0:16:31 > 0:16:33I was overcome with emotion, cos I thought,
0:16:33 > 0:16:35"At least these people are going to get those things back."
0:16:35 > 0:16:37It's a nice feeling,
0:16:37 > 0:16:41especially when you hear what she did take off some people.
0:16:41 > 0:16:44Medals, wedding rings... Yeah,
0:16:44 > 0:16:47I was really pleased that they were going to get their things back.
0:16:47 > 0:16:50I thought, "What a nasty person she must be!"
0:16:50 > 0:16:52Hayley gets a list from the care agency
0:16:52 > 0:16:56of everywhere the woman has worked over the years.
0:16:56 > 0:16:57I realised, from that point,
0:16:57 > 0:16:59it was going to be quite a big task ahead of me.
0:16:59 > 0:17:03I had masses and masses of paperwork arrive on my desk with, basically,
0:17:03 > 0:17:06hundreds of people that she had been involved with.
0:17:06 > 0:17:10Hayley and her team set about contacting all those people.
0:17:10 > 0:17:13One of the family members to get a call is Ina.
0:17:13 > 0:17:15Her parents-in-law, Jean and Frederick,
0:17:15 > 0:17:18had been visited by this carer previously.
0:17:18 > 0:17:20Hayley came to see us at Dad and Mum's house
0:17:20 > 0:17:24and explained that she'd managed to track down
0:17:24 > 0:17:26the fact that Mum had had medals in the house,
0:17:26 > 0:17:28and they'd been stolen from them.
0:17:28 > 0:17:30But we didn't know this at the time,
0:17:30 > 0:17:33we had no idea that anything was missing in Mum and Dad's house,
0:17:33 > 0:17:37nothing. So it was very shocking, and I sort of galloped upstairs
0:17:37 > 0:17:40to see where they were, cos I remembered putting them in a drawer,
0:17:40 > 0:17:42and they were gone.
0:17:42 > 0:17:45It was a real shock, a shock to think that somebody had been in the
0:17:45 > 0:17:48house and taken things, and I think, as a family, we just felt ill.
0:17:48 > 0:17:50I did feel ill.
0:17:50 > 0:17:54Ina goes to the police station to retrieve the medals.
0:17:54 > 0:17:56The whole family's delighted to get them back.
0:17:58 > 0:18:02Mum was in the WRAF. The service medals were given to her in the war.
0:18:02 > 0:18:05And it meant a great deal to Mum, a great deal.
0:18:05 > 0:18:07She had a very great sense of loyalty and service.
0:18:09 > 0:18:12Which is more than can be said for the offending carer.
0:18:12 > 0:18:13In the weeks that follow,
0:18:13 > 0:18:16Hayley builds a compelling case against her,
0:18:16 > 0:18:19while at the same time reuniting stolen items
0:18:19 > 0:18:20with their rightful owners.
0:18:20 > 0:18:24I've met so many lovely people during the investigation that I felt
0:18:24 > 0:18:27I just wanted to carry on and I wanted to just help everybody else.
0:18:27 > 0:18:30And it's so nice when you get a nice smile and a nice thank you from
0:18:30 > 0:18:33someone, because you've been able to give their property back to their
0:18:33 > 0:18:37mum or their dad or whatever, so it's lovely.
0:18:37 > 0:18:40Hayley conducts numerous interviews with the suspect,
0:18:40 > 0:18:44and eventually the woman pleads guilty to six counts of theft.
0:18:47 > 0:18:51In court, she was sentenced to 20 months in prison.
0:18:54 > 0:18:56Everyone was pleased with the outcome.
0:18:58 > 0:19:00It was amazing, from a police point of view,
0:19:00 > 0:19:03but also for all the victims involved.
0:19:03 > 0:19:04They were so pleased with the result,
0:19:04 > 0:19:08and I was pleased that I was able to help them out with that.
0:19:08 > 0:19:11I fist-pumped the air because I was so grateful.
0:19:11 > 0:19:14Justice was served and, as a family, we were ecstatic.
0:19:14 > 0:19:17We really were. I was thrilled.
0:19:17 > 0:19:20Julie's immensely proud of the role her father played
0:19:20 > 0:19:22in kick-starting the investigation.
0:19:22 > 0:19:25I said to my dad, "Because of you,
0:19:25 > 0:19:29"all those people have got treasures back that meant a lot," and he was
0:19:29 > 0:19:33really over the moon that these people had got their things back.
0:19:33 > 0:19:34He wasn't worried about himself,
0:19:34 > 0:19:38as long as the people had got theirs back, especially the medals.
0:19:38 > 0:19:42He was quite emotional about it, but happy as well.
0:19:49 > 0:19:52It's not just carers that go into peoples' homes - other workers,
0:19:52 > 0:19:55like builders and cleaners, also need to be trusted
0:19:55 > 0:19:57when they come through the front door.
0:19:57 > 0:20:00So, what can we do if we suspect somebody in our house
0:20:00 > 0:20:02is up to no good?
0:20:02 > 0:20:04We get lots of questions from the public about,
0:20:04 > 0:20:05can they film in their own home
0:20:05 > 0:20:08or in homes of the people, their relatives too?
0:20:08 > 0:20:11- Yes, you can.- Really good evidence for the police to use for these
0:20:11 > 0:20:14sorts of investigations is CCTV footage.
0:20:14 > 0:20:16It shows people in your property,
0:20:16 > 0:20:18exactly what they're doing,
0:20:18 > 0:20:21where they might conceal any items that they take of your own.
0:20:21 > 0:20:25It's very important that, as a victim, you keep a log of events,
0:20:25 > 0:20:27a log of when money has gone missing.
0:20:27 > 0:20:31There's two methods that are really effective - one is to use
0:20:31 > 0:20:34an ultraviolet pen to make distinct markings on the notes,
0:20:34 > 0:20:36or two is to record the serial numbers,
0:20:36 > 0:20:39so that it can be traced at any later date.
0:20:39 > 0:20:41Come to the police at the earliest opportunity,
0:20:41 > 0:20:44before you become a real victim of high-value crime.
0:20:44 > 0:20:48It may be that it's just started, but their intention is to continue.
0:20:48 > 0:20:51If you feel that there is something wrong when somebody's working in
0:20:51 > 0:20:53your house, you're probably right,
0:20:53 > 0:20:57and that really is the time to start gathering that evidence.
0:21:04 > 0:21:08We're back in Salisbury, where Detective Constable Rachel Winter
0:21:08 > 0:21:11and her team are trying to identify two burglars
0:21:11 > 0:21:14who are targeting country pubs in Wiltshire.
0:21:14 > 0:21:17Police have CCTV recordings from some of the crimes
0:21:17 > 0:21:19but don't recognise the men.
0:21:19 > 0:21:21Rachel hopes the thieves' car will be the key
0:21:21 > 0:21:23to revealing their identities.
0:21:25 > 0:21:28It's really frustrating, because we're so close
0:21:28 > 0:21:32and we know that the car is our link to finding these people,
0:21:32 > 0:21:35but we just don't quite have the quality that we need
0:21:35 > 0:21:37to be able to identify a registration plate.
0:21:38 > 0:21:40The police have released images of the burglars
0:21:40 > 0:21:44in a public appeal for help, but so far have no leads.
0:21:45 > 0:21:47But then, a stroke of luck.
0:21:47 > 0:21:52Rob, owner of the Teddy Rowe pub, 40 miles away in neighbouring Dorset,
0:21:52 > 0:21:56has businesses in Wiltshire too and regularly travels to Salisbury.
0:21:58 > 0:22:01As we've seen, his pub in Dorset has recently had a visit
0:22:01 > 0:22:04from two suspicious-looking men.
0:22:04 > 0:22:07I was back in my Salisbury office, and I've got Facebook on the feed
0:22:07 > 0:22:11for various marketing things etc, and on the feed, there it is,
0:22:11 > 0:22:14came as clear as day, was the Wiltshire Police warning about
0:22:14 > 0:22:18some people that had broken into pubs that I knew in the area.
0:22:18 > 0:22:20I looked at the times and I thought, "Well, hang on,
0:22:20 > 0:22:23"so that was at, sort of, six, seven or eight o'clock in the morning.
0:22:23 > 0:22:25"This one was at nine o'clock and we're about an hour away,"
0:22:25 > 0:22:27and this would all link together.
0:22:27 > 0:22:30And it was sort of like a realisation moment, I suppose,
0:22:30 > 0:22:33and I was like, "Were we just part of a possible burglary attempt?"
0:22:34 > 0:22:38Rob phones the police and they ask to see his CCTV footage.
0:22:40 > 0:22:43Rachel and her colleagues go to his pub in Dorset to take a look.
0:22:46 > 0:22:47It was the first time I'd watched it,
0:22:47 > 0:22:50so I actually watched it with the police officer at the same time.
0:22:50 > 0:22:53That's the moment when I said, "Yes, this was a massive burglary attempt
0:22:53 > 0:22:57"here for us as well, and we managed to be lucky enough to swerve it."
0:22:58 > 0:23:02As Rob and Rachel go through the footage in detail, it's clear that
0:23:02 > 0:23:06the suspicious-looking men were indeed up to no good.
0:23:06 > 0:23:07After sneaking in,
0:23:07 > 0:23:11one stops outside the gents and starts speaking into his phone.
0:23:11 > 0:23:16He's talking to his chap outside and scoping out where the cleaner is,
0:23:16 > 0:23:20waiting for a natural point where he can nip round the corner.
0:23:20 > 0:23:25The burglar inside is waiting for the staff to be distracted so he can
0:23:25 > 0:23:29get to the pub's safe. When Rob's mother Elizabeth walks downstairs
0:23:29 > 0:23:31and then outside with the bags,
0:23:31 > 0:23:36the lookout man calls his accomplice to tell him the coast is clear.
0:23:36 > 0:23:39He's seen her walk through, seen his opportunity,
0:23:39 > 0:23:41and he's nipped into the cellar.
0:23:42 > 0:23:45But the safe in the cellar is always locked,
0:23:45 > 0:23:47and it's too large to remove.
0:23:47 > 0:23:51With Elizabeth about to come back in and a cleaner vacuuming nearby,
0:23:51 > 0:23:55the burglar must have given up trying to steal it.
0:23:55 > 0:23:58When he bumps into Elizabeth on the way out, he has to think quickly.
0:24:04 > 0:24:07She's exposed to this situation
0:24:07 > 0:24:10which, had these people just got away with money or anything, could
0:24:10 > 0:24:13have ended so differently, and you do find yourself thinking how
0:24:13 > 0:24:15lucky...you know, how lucky we were
0:24:15 > 0:24:18that there was no harm done to anybody.
0:24:18 > 0:24:19Watching the footage,
0:24:19 > 0:24:22Rachel realises Rob's extensive CCTV system
0:24:22 > 0:24:25might provide an important lead.
0:24:25 > 0:24:27We said, "What are the chances
0:24:27 > 0:24:31"that you might have a camera that faces out on to the road?"
0:24:31 > 0:24:34And people don't. But he did!
0:24:34 > 0:24:38And it gave us an excellent quality image of the vehicle
0:24:38 > 0:24:39that we were looking for.
0:24:39 > 0:24:42The excitement of that moment when they've gone, "There's the car!
0:24:42 > 0:24:44"We've got it!" And it was great to watch.
0:24:44 > 0:24:47You can see how much it means to the police officers that they can
0:24:47 > 0:24:51actually get in there and, you know, something tangible to get hold of.
0:24:51 > 0:24:54Rachel now has a registration number for the car.
0:24:54 > 0:24:57She traces it to an owner who lives in Swansea.
0:24:58 > 0:25:01We went and paid a visit to the registered keeper of the car
0:25:01 > 0:25:04in Swansea. Very disappointed to find that the vehicle
0:25:04 > 0:25:07parked on the driveway was not our vehicle.
0:25:07 > 0:25:10The car in Swansea is the same colour,
0:25:10 > 0:25:14make and model as the suspects' car, and it has the same number plate,
0:25:14 > 0:25:18but it doesn't have a towbar and ten-spoke wheels
0:25:18 > 0:25:20like the one caught on CCTV.
0:25:20 > 0:25:23It was then that we realised we were dealing with cloned plates.
0:25:23 > 0:25:26It's so disappointing.
0:25:26 > 0:25:29The burglars had copied the number plate of a similar car
0:25:29 > 0:25:31to evade capture.
0:25:31 > 0:25:34But we don't give up and we go back to the drawing board.
0:25:35 > 0:25:38Rachel analyses Rob's high-quality video once more.
0:25:39 > 0:25:43This time, we focused on the suspects and what they look like,
0:25:43 > 0:25:46their visual appearance, and that was when we spotted this tattoo.
0:25:48 > 0:25:51They zoom in on the lookout man
0:25:51 > 0:25:55and see the distinctive tattoo on his arm.
0:25:55 > 0:25:56Now they have another lead,
0:25:56 > 0:26:00the team puts out another public appeal for information.
0:26:00 > 0:26:04What we need to do now is take this beyond the local media,
0:26:04 > 0:26:08on a national scale, and we send it off to BBC Crimewatch.
0:26:10 > 0:26:14Crimewatch broadcasts the men's faces nationwide, and it pays off.
0:26:16 > 0:26:19A member of the public phones in with a name for the lookout man
0:26:19 > 0:26:22with the unusual tattoo. He lives in Manchester.
0:26:23 > 0:26:25Rachel and the team travel to the city.
0:26:27 > 0:26:30Soon, they find and arrest the suspect,
0:26:30 > 0:26:33then they interview him at a local police station.
0:26:33 > 0:26:36The key to a good interview is knowing what you want to disclose
0:26:36 > 0:26:39and knowing what you want to keep back, and that was the way that we
0:26:39 > 0:26:43decided to play this interview, so we asked the suspect about all of
0:26:43 > 0:26:47the different burglaries. We gave him every opportunity to tell us
0:26:47 > 0:26:49whether he was or wasn't responsible,
0:26:49 > 0:26:52and he gave us a "no comment" interview.
0:26:52 > 0:26:56Then Rachel and her colleagues show him the CCTV pictures.
0:26:56 > 0:27:01We're asking him to describe the person he can see in this CCTV.
0:27:01 > 0:27:04And you can see, as he's going on,
0:27:04 > 0:27:07that he's beginning to get more and more uncomfortable.
0:27:07 > 0:27:09Then they show him the tattoo.
0:27:09 > 0:27:13When faced with an image of a very distinctive tattoo, and he's sat
0:27:13 > 0:27:17there in a short-sleeved T-shirt with the same very distinctive
0:27:17 > 0:27:21tattoo, I think that was the point that the interview was over, really.
0:27:21 > 0:27:25The man realises the game is up and decides to plead guilty
0:27:25 > 0:27:27to three counts of burglary.
0:27:31 > 0:27:33In court, this man was sentenced
0:27:33 > 0:27:36to two years in prison for each crime, to run simultaneously.
0:27:38 > 0:27:42A combination of Rob's high-spec cameras and tireless police work
0:27:42 > 0:27:48across county borders had succeeded in putting one of the two men away.
0:27:48 > 0:27:52It is a good result, but we are still very aware that we still have
0:27:52 > 0:27:55an offender outstanding. What we do know is that he knows
0:27:55 > 0:27:58that we're after him, and hopefully he knows that
0:27:58 > 0:28:00we're not going to stop until we find him.
0:28:00 > 0:28:02Rob's delighted he could help.
0:28:02 > 0:28:05It's really pleasing that you can find that people that do these
0:28:05 > 0:28:08bad things and think they can just get away with it, they can't.
0:28:13 > 0:28:16That's it for today. And that's it for a few more criminals
0:28:16 > 0:28:18who've been Caught Red Handed.