0:00:02 > 0:00:05Britain's next generation of Emergency Service recruits,
0:00:05 > 0:00:06chosen from a pool of thousands.
0:00:07 > 0:00:10Rookies like Laurence, sampling life as a Special
0:00:10 > 0:00:13before committing to a full-time police career.
0:00:13 > 0:00:17There aren't many jobs where you get to try out the job before you do it.
0:00:17 > 0:00:20It came down to just giving it a go before I signed my life away.
0:00:20 > 0:00:25Maya's life wish is to be a paramedic - now it's coming true.
0:00:25 > 0:00:27It actually means that I might have a future.
0:00:27 > 0:00:28I've wanted this for so long.
0:00:28 > 0:00:32I finally feel that I've actually achieved something.
0:00:32 > 0:00:35And new mountain rescuer Tom is a GP.
0:00:35 > 0:00:38He's putting his medical skills to the test
0:00:38 > 0:00:40in the toughest of environments.
0:00:40 > 0:00:43I've spent a lot of time in the outdoors over the years
0:00:43 > 0:00:45and I've always felt it would be nice
0:00:45 > 0:00:47to be able to give something back.
0:00:47 > 0:00:49They've survived months of intensive training.
0:00:49 > 0:00:50Come on - let's move!
0:00:50 > 0:00:53Get back! There's a child in the water. Over.
0:00:53 > 0:00:55They've been tested to their limits...
0:00:55 > 0:00:56Spray, spray!
0:00:56 > 0:00:58It's burning.
0:00:58 > 0:01:00Stop panicking, don't worry.
0:01:00 > 0:01:02..all to realise their dream careers.
0:01:02 > 0:01:05That's all I want. I only want to help people.
0:01:06 > 0:01:09Join them for their first time on the frontline.
0:01:12 > 0:01:14In today's programme...
0:01:14 > 0:01:15- I'm having a go because- BLEEP...
0:01:15 > 0:01:17Stop swearing.
0:01:17 > 0:01:18..a party...
0:01:18 > 0:01:19Sorry - I'm from Yorkshire.
0:01:19 > 0:01:23- ..a fight...- Have I got any bruises, because I know I have a bruise here?
0:01:23 > 0:01:25..and a guest who's outstayed his welcome.
0:01:25 > 0:01:27- I'm going.- BLEEP
0:01:27 > 0:01:28You're under arrest, sunshine.
0:01:28 > 0:01:30- What for?- Drunk and disorderly.
0:01:30 > 0:01:31Danger on the hard shoulder.
0:01:31 > 0:01:36Maya braves motorway traffic to find the cause of a driver's illness.
0:01:36 > 0:01:40That scar there, what's that from? What's that from?
0:01:40 > 0:01:42And emergency at altitude.
0:01:42 > 0:01:44I can see somebody at 200m.
0:01:44 > 0:01:47Tom joins the rescue operation as an elderly walker
0:01:47 > 0:01:49is injured on the mountainside.
0:01:49 > 0:01:51Ready, brace, lift.
0:01:54 > 0:01:58Cheshire Police has more than 400 Specials on its books.
0:01:58 > 0:02:02One of the newest recruits - 22-year-old Laurence Towers.
0:02:04 > 0:02:07On his first shift, he arrested a man accused of assault.
0:02:09 > 0:02:12Now he's preparing for his second.
0:02:12 > 0:02:16The night promises to be busy but he has been trained for the task.
0:02:24 > 0:02:29Laurence's police adventure began in summer 2013.
0:02:29 > 0:02:31The venue - Cheshire Police HQ.
0:02:31 > 0:02:35The course - a 20-day programme for new Specials
0:02:35 > 0:02:36preparing for active duty.
0:02:36 > 0:02:41When you strike, it's in and hold and then draw back.
0:02:41 > 0:02:44Specials may be unpaid volunteers
0:02:44 > 0:02:47but they have the same powers as regular officers
0:02:47 > 0:02:51so they must be taught how to detain suspects who resist arrest.
0:02:51 > 0:02:54When we put this top cuff on, it goes on - you feel the struggle,
0:02:54 > 0:02:58put your hand on top of the cuff. That can help you lock it in nice and tight.
0:02:58 > 0:03:00You step round through the front and do your take-down.
0:03:00 > 0:03:02Get down, get down, get down.
0:03:02 > 0:03:04And they're on the floor.
0:03:04 > 0:03:08There are 20,000 assaults on police officers every year -
0:03:08 > 0:03:10that's one every 27 minutes.
0:03:10 > 0:03:12They've got to be safe
0:03:12 > 0:03:16and also not use too much force on the subject - it's a real
0:03:16 > 0:03:17balancing act all the time.
0:03:17 > 0:03:21Laurence quickly mastered the skills needed to control violent suspects,
0:03:21 > 0:03:23without specialist equipment...
0:03:23 > 0:03:25Down, down, down.
0:03:25 > 0:03:26..and with it.
0:03:26 > 0:03:29Limb restraints were introduced into the package to control
0:03:29 > 0:03:31somebody who's kicking off.
0:03:31 > 0:03:34Velcro restraints to stop suspects kicking out
0:03:34 > 0:03:36are part of standard kit.
0:03:36 > 0:03:40You can't put these on too tight. The tighter you put them on, the better.
0:03:40 > 0:03:44As are spit hoods to give officers added protection.
0:03:44 > 0:03:46They were a bit surprised that people were going to spit at them.
0:03:46 > 0:03:50Some people don't realise what potentially is going to happen to them
0:03:50 > 0:03:52when they join but that's just one of the things that they're
0:03:52 > 0:03:54potentially going to face.
0:03:54 > 0:03:56Laurence passed the course
0:03:56 > 0:03:59and was assigned to a station in his home town of Crewe.
0:03:59 > 0:04:01It's a place with its own problems like anywhere
0:04:01 > 0:04:04so I'm sure it might be quite strange
0:04:04 > 0:04:07and I hope I don't run into anyone I know but you never know.
0:04:10 > 0:04:15Two months later and the new recruit prepares for his first night shift.
0:04:15 > 0:04:18An exciting time for Laurence,
0:04:18 > 0:04:20a tense time for his mum.
0:04:20 > 0:04:23I worry about him, I worry about his ability
0:04:23 > 0:04:27to deal with people who are going to be very angry or very violent
0:04:27 > 0:04:31and just what any mother would consider, I think, really.
0:04:39 > 0:04:44Like all new Specials, Laurence has been assigned a constable tutor.
0:04:44 > 0:04:48PC Warren Davidson will monitor him during his 18 months' probation.
0:04:50 > 0:04:54Early in the shift, they spot some men acting suspiciously.
0:04:54 > 0:04:56One's carrying a lawn mower.
0:04:56 > 0:04:58Another, a painting.
0:04:59 > 0:05:01How come you're moving all this now?
0:05:01 > 0:05:03I found this by the bin.
0:05:03 > 0:05:06- You found it by the bin?- Yeah. - The reason why we're asking is
0:05:06 > 0:05:10because there's been lots of thefts from sheds.
0:05:10 > 0:05:13Warren believes there's sufficient grounds for a stop-and-search.
0:05:13 > 0:05:15My God.
0:05:15 > 0:05:17The rookie checks the police national computer
0:05:17 > 0:05:20to see if any of them have criminal records.
0:05:20 > 0:05:23Difficult - as their details are in Polish.
0:05:25 > 0:05:27- Which part's the name?- There. - Thank you very much.
0:05:29 > 0:05:31Whereabouts are you living?
0:05:31 > 0:05:35- Warrington.- Warrington. All right, what's your address?
0:05:35 > 0:05:36Now they have an address,
0:05:36 > 0:05:41the officers know where to go, should the goods be reported stolen.
0:05:41 > 0:05:44PNC persons check, please. Received.
0:05:44 > 0:05:46The search reveals nothing illegal
0:05:46 > 0:05:50and there's no clear evidence the property is stolen.
0:05:50 > 0:05:52They can be on their way.
0:05:52 > 0:05:54Have a good evening. Catch you in a bit.
0:05:54 > 0:05:57Laurence's training didn't cover lawn mowers being pushed down
0:05:57 > 0:06:00residential streets late at night.
0:06:00 > 0:06:04- You've got to question it. - He even had a picture in his pocket.
0:06:04 > 0:06:08- Yeah?- A framed picture - I wasn't expecting that to be pulled out
0:06:08 > 0:06:10for some strange reason. Well, there you go.
0:06:13 > 0:06:17The West Midlands has a population of 5.3 million.
0:06:19 > 0:06:23Being recruited to the paramedics team which serves all those people
0:06:23 > 0:06:27is no easy task, as one applicant is about to find out.
0:06:36 > 0:06:39At the latest recruitment day, there are over 100 hopefuls
0:06:39 > 0:06:43competing for just 47 paramedic jobs.
0:06:43 > 0:06:46Are we allowed to put the pads on and to charge and shock
0:06:46 > 0:06:48or should we physically be doing that?
0:06:48 > 0:06:52We're testing you on knowledge that you KNOW you have already got.
0:06:52 > 0:06:5629-year-old Maya Black has set her heart on getting a precious post.
0:07:01 > 0:07:04She's dreamed of being a paramedic since she was 14
0:07:04 > 0:07:06when she saw someone collapse in a shop.
0:07:06 > 0:07:10I remember that overwhelming feeling that there was nothing I could do to help them
0:07:10 > 0:07:13and knowing that there are skills out there that you could employ
0:07:13 > 0:07:16if you had the knowledge but I didn't have the knowledge.
0:07:16 > 0:07:18That really, really bothered me.
0:07:18 > 0:07:23Maya's raised 11-year-old Tyreece on her own, taking on a series
0:07:23 > 0:07:27of tough jobs caring for vulnerable adults to make ends meet.
0:07:27 > 0:07:32She sees this as a potentially life-changing opportunity.
0:07:32 > 0:07:3415 years I've always wanted to get to this stage
0:07:34 > 0:07:37and I'm finally here today and literally I can walk in that room
0:07:37 > 0:07:42and they can say, "Yes, your dream's come true" or they can say "No"
0:07:42 > 0:07:45and then I'm back to square one again.
0:07:50 > 0:07:53The assessments are about to begin. Clinical abilities...
0:07:53 > 0:07:55What are the pupils presenting as?
0:07:55 > 0:07:57..ambulance driving skills..
0:07:57 > 0:07:59Continue through and do the right-hand reverse.
0:07:59 > 0:08:01- ..physical strength...- Well done.
0:08:01 > 0:08:04..and medical knowledge - all put to the test.
0:08:04 > 0:08:07- Well done.- Thank you very much.
0:08:08 > 0:08:11The end of the day - the decisions have been made.
0:08:11 > 0:08:16Some candidates have been selected for the official training programme. Some have not.
0:08:16 > 0:08:19Maya's about to find out her fate.
0:08:19 > 0:08:21Take a seat.
0:08:25 > 0:08:28Congratulations. You have been successful today.
0:08:28 > 0:08:32- You're joking.- No, absolutely fine. Louise will take you to...
0:08:32 > 0:08:33I can't believe it.
0:08:33 > 0:08:36- Well done. Congratulations. - Thank you.
0:08:38 > 0:08:41Oh, God. I'm in absolute shock. I can't believe I got through.
0:08:41 > 0:08:44All that remains is a six-week course where Maya must prove
0:08:44 > 0:08:48she's made of the right stuff to be a paramedic.
0:08:48 > 0:08:51It actually means that I might have - as cheesy as it sounds -
0:08:51 > 0:08:56I might have a future. I've wanted this for so long and I finally feel
0:08:56 > 0:08:58that I've actually achieved something.
0:09:07 > 0:09:09Maya passed the course and her paramedic career
0:09:09 > 0:09:12is under way. Today she's on duty with
0:09:12 > 0:09:14colleague Mark Peplow.
0:09:14 > 0:09:20The West Midlands Ambulance Service receives around 3,000 999 calls every day.
0:09:22 > 0:09:24And the latest has just come in.
0:09:24 > 0:09:28It's a male in his 20s on the motorway
0:09:28 > 0:09:31with chest pain and semi-conscious.
0:09:31 > 0:09:33That's all we've got so far.
0:09:33 > 0:09:37The driver's stopped on the hard shoulder - right next to cars
0:09:37 > 0:09:39travelling at 70mph.
0:09:39 > 0:09:41Quite a dangerous location,
0:09:41 > 0:09:43so control are trying to contact the Highways Agency
0:09:43 > 0:09:47to see whether or not they'll be able to manage the scene for us.
0:09:47 > 0:09:48Even though Maya is a rookie,
0:09:48 > 0:09:52she'll take the clinical lead with this patient.
0:09:52 > 0:09:55Mark will assist and observe.
0:09:55 > 0:09:56Hello. What's your name?
0:09:56 > 0:09:59Sorry, can you come a little bit closer?
0:09:59 > 0:10:01Her first task - getting the sick driver
0:10:01 > 0:10:05out of the car and away from the fast and dangerous traffic.
0:10:05 > 0:10:06Is it quite painful?
0:10:07 > 0:10:09The casualty, Sebastian, is Polish.
0:10:09 > 0:10:11and doesn't speak English.
0:10:11 > 0:10:14Luckily his friend can translate Maya's questions.
0:10:14 > 0:10:15What's happened today?
0:10:28 > 0:10:32Has he been sick? Been sick? Vomit?
0:10:32 > 0:10:34No vomiting, OK.
0:10:34 > 0:10:38Sebastian's been suffering severe stomach pains for several days.
0:10:38 > 0:10:42Maya needs to investigate the cause and come to a conclusion quickly.
0:10:42 > 0:10:46The ambulance is in a precarious position.
0:10:46 > 0:10:48Your pain - is it here?
0:10:48 > 0:10:50- Or here?- Here.
0:10:50 > 0:10:51Just here, OK.
0:10:52 > 0:10:56As well as being in pain, Sebastian has high blood pressure.
0:10:56 > 0:10:59Maya might have found the cause.
0:10:59 > 0:11:03That scar there - what's that from? What's that from?
0:11:03 > 0:11:06His friend thinks Sebastian had gall bladder surgery
0:11:06 > 0:11:10the previous year - that could be significant.
0:11:11 > 0:11:15It does seem there's a strong possibility that he's passing
0:11:15 > 0:11:17a gall stone at the moment.
0:11:17 > 0:11:20Passing gall stones can be very painful.
0:11:20 > 0:11:23Maya wants to give him morphine.
0:11:23 > 0:11:26Sebastian, do you have any allergies that we know of?
0:11:26 > 0:11:27Has he got any allergies?
0:11:27 > 0:11:31But because of the language barrier, she can't be sure his body
0:11:31 > 0:11:32will tolerate it.
0:11:32 > 0:11:35I can't give morphine, just because I don't know his history, do I?
0:11:36 > 0:11:40An allergic reaction to morphine could be life-threatening,
0:11:40 > 0:11:44so instead, Maya's going to give Sebastian paracetamol.
0:11:44 > 0:11:46Small scratch.
0:11:46 > 0:11:48She opts to administer it by needle.
0:11:50 > 0:11:53An intravenous dose works faster than paracetamol
0:11:53 > 0:11:54given in tablet form.
0:11:54 > 0:11:58Let me know if you can feel it going up your arm, OK?
0:11:58 > 0:12:02With pain relief in place, it's off to hospital.
0:12:06 > 0:12:07How is your pain now?
0:12:09 > 0:12:10A lot better.
0:12:10 > 0:12:13Thanks to Maya's treatment, the pain has eased
0:12:13 > 0:12:15and Sebastian's blood pressure has come down.
0:12:15 > 0:12:18As long as the patients aren't in pain, I'm happy.
0:12:22 > 0:12:26Now they've arrived at hospital, the cause of the patient's discomfort
0:12:26 > 0:12:28can be investigated thoroughly.
0:12:29 > 0:12:31He was in a lot of pain when we got there
0:12:31 > 0:12:34- and he wasn't when we got here so we did the right thing.- Yeah.
0:12:34 > 0:12:37- He's happy, he's smiling. - Yeah, job done.
0:12:37 > 0:12:42That job may be done - but Maya's shift has only just started.
0:12:47 > 0:12:50In Cheshire, new Police Special Laurence is responding to a call
0:12:50 > 0:12:52with his mentor Warren.
0:13:04 > 0:13:07Supermarket security is holding the suspect in a side room.
0:13:11 > 0:13:13He's 17 years old.
0:13:13 > 0:13:14And get your details off you.
0:13:14 > 0:13:16What's your name?
0:13:17 > 0:13:20Staff claim they caught him stealing a bottle of liqueur
0:13:20 > 0:13:25and two cocktail mixer pouches - £25 worth of alcohol.
0:13:25 > 0:13:27Did you say your address was in Chester?
0:13:28 > 0:13:33You PNC him first, mate, and we'll check out how much history he's got.
0:13:33 > 0:13:37The youth is highly apologetic and the store staff don't want him
0:13:37 > 0:13:42to go to court, so Warren decides to take a lenient approach.
0:13:42 > 0:13:43Yeah, received 876.
0:13:45 > 0:13:48The lad's given a formal warning and taken to the train station.
0:13:48 > 0:13:52Warren radios control to let them know there'll be no arrest.
0:13:52 > 0:13:58Mum's requested that he be put on the first train back.
0:13:58 > 0:14:02It's Laurence's first experience of restorative justice,
0:14:02 > 0:14:06which focuses on the needs of offenders as well as victims
0:14:06 > 0:14:09and has been found to reduce repeat offending by 14%.
0:14:10 > 0:14:13If he doesn't commit another offence in the next year,
0:14:13 > 0:14:14he'll be OK, really.
0:14:14 > 0:14:17He's just got to stay out of trouble.
0:14:17 > 0:14:20Hopefully he'll think twice before trying to steal again.
0:14:20 > 0:14:23Warren rings the lad's mother - he's in for a hot reception
0:14:23 > 0:14:24when he gets home.
0:14:24 > 0:14:28Hi, it's PC Warren Davidson. I'm quite sure he's not in for an easy night tonight
0:14:28 > 0:14:30but I'll leave that one with you.
0:14:35 > 0:14:37Away from Britain's towns and cities,
0:14:37 > 0:14:41another type of emergency worker gives up free time to help others.
0:14:43 > 0:14:47In the country's largest national park, GP Tom Gallagher
0:14:47 > 0:14:48is one of those volunteers.
0:14:59 > 0:15:04The Cockermouth Mountain Rescue team convenes for a training weekend.
0:15:04 > 0:15:08As a doctor, Tom's used to working alone but now he hopes
0:15:08 > 0:15:13to become part of a team that gets over 60 callouts every year.
0:15:15 > 0:15:17You need lots of clothing for a day like today.
0:15:21 > 0:15:25When Tom and his wife Dee recently moved to the Lake District,
0:15:25 > 0:15:29it gave him a chance to put his climbing skills to good use.
0:15:31 > 0:15:34I've spent a lot of time in the outdoors over the years
0:15:34 > 0:15:36and I've always felt it would be nice to be able to give
0:15:36 > 0:15:37something back.
0:15:37 > 0:15:40After applying to join Mountain Rescue, Tom signed up
0:15:40 > 0:15:45for a 12-month assessment programme, along with other potential recruits.
0:15:45 > 0:15:48Today's exercise tests their casualty rescue abilities
0:15:48 > 0:15:50in a treacherous location.
0:15:50 > 0:15:52We're standing up on a rather
0:15:52 > 0:15:55precarious wet greasy ledge and we're just attached
0:15:55 > 0:15:57to a little piece of string here,
0:15:57 > 0:16:00so fingers crossed.
0:16:00 > 0:16:04The instructors have asked the rookies to set up a rope system.
0:16:04 > 0:16:07It must be strong enough to lower a stretcher
0:16:07 > 0:16:11and a team member down a rock face, and then pull him back up.
0:16:12 > 0:16:15- Safety ready.- Safety ready.
0:16:15 > 0:16:17- Vector's ready.- Vector's ready.
0:16:17 > 0:16:19RADIO: 'OK, let's start to lower.'
0:16:19 > 0:16:23The team member is 80 feet up - his life is in their hands.
0:16:23 > 0:16:26Martin, you need to move up.
0:16:26 > 0:16:27Need a vector?
0:16:28 > 0:16:32Tom has been given a key role - the team leaders want to see how
0:16:32 > 0:16:34he copes with problems under pressure.
0:16:34 > 0:16:37And very quickly, one develops.
0:16:37 > 0:16:40Whoa! Hold on a sec. There's something not right there.
0:16:42 > 0:16:45Should that other pulley be over rather than under on the blue?
0:16:45 > 0:16:46Yeah.
0:16:48 > 0:16:53Tom's spotted a snagged rope and sorts it instantly.
0:16:53 > 0:16:56Stop redirect. Lower main safety.
0:16:56 > 0:17:00The team can now lower their colleague down the rock face safely
0:17:00 > 0:17:01and pull him back up.
0:17:01 > 0:17:06A successful exercise for them and impressive work by Tom.
0:17:06 > 0:17:08He came back up alive, I think, yeah.
0:17:08 > 0:17:09So we're definitely OK to de-rig?
0:17:09 > 0:17:11We're OK to de-rig.
0:17:11 > 0:17:14Rookies are also closely observed on real-life callouts
0:17:14 > 0:17:18and it was on one of these that Tom really proved his value to the team.
0:17:22 > 0:17:23A month earlier
0:17:23 > 0:17:28and Mountain Rescue received an alert at 6.30 in the evening.
0:17:28 > 0:17:32Yeah, en route. Five on board. Scarf Gap. Low leg injury.
0:17:32 > 0:17:35An elderly holiday-maker had badly injured her ankle
0:17:35 > 0:17:37whilst walking in a valley.
0:17:37 > 0:17:40See somebody just 200m, dark top.
0:17:41 > 0:17:46Tom was the only medic available to answer this emergency callout.
0:17:46 > 0:17:47As I was making my way up the valley,
0:17:47 > 0:17:50I had my radio on and I suddenly became aware of the fact that
0:17:50 > 0:17:55all the team were referring to Doctor Tom coming up the valley.
0:17:55 > 0:17:58It made me initially a bit nervous.
0:17:58 > 0:18:04The casualty, 78-year-old Peggy Allen, was in a remote location.
0:18:04 > 0:18:08I slipped and my ankle went right round underneath.
0:18:08 > 0:18:12- I didn't hear anything break...- OK. - ..but it went right underneath me.
0:18:12 > 0:18:17Peggy was in agony, unable to move, and night was drawing in.
0:18:17 > 0:18:21The team gave her gas and air while Tom assessed the injury.
0:18:21 > 0:18:25Elderly casualties can seem fine but then quickly deteriorate.
0:18:26 > 0:18:30It twisted a little bit and it felt slippy, not a grating,
0:18:30 > 0:18:31not a broken bone, but a slippy...
0:18:31 > 0:18:34OK. Which way did the foot go?
0:18:34 > 0:18:36- It went outwards.- Outwards.
0:18:36 > 0:18:39Tom was convinced the ankle was badly fractured.
0:18:39 > 0:18:42Peggy could go into shock at any moment.
0:18:42 > 0:18:44OK, I think we'll get this splinted.
0:18:44 > 0:18:48He immobilised her leg so she could be carried off the mountain
0:18:48 > 0:18:50without risking further injury.
0:18:50 > 0:18:54I just felt I could just relax...
0:18:54 > 0:18:56OK, we're going to lift on "lift".
0:18:56 > 0:18:59..and whatever was going to happen, they would take care of it.
0:18:59 > 0:19:03Ready, brace, lift.
0:19:03 > 0:19:06And they carried me down this mountain.
0:19:06 > 0:19:09Soon, Peggy was delivered to paramedics.
0:19:09 > 0:19:13When she reached hospital an X-ray confirmed Tom's suspicions -
0:19:13 > 0:19:16she had fractured her ankle.
0:19:16 > 0:19:18I was pleased that we managed to get her comfortable
0:19:18 > 0:19:20and get her down safely
0:19:20 > 0:19:24and I was slightly pleased that I got the diagnosis right.
0:19:24 > 0:19:27Tom had proved his worth and was on his way to becoming
0:19:27 > 0:19:30a fully-fledged member of mountain rescue.
0:19:35 > 0:19:38Back in Birmingham, new paramedic Maya
0:19:38 > 0:19:42and her partner Mark are responding to a 999.
0:19:42 > 0:19:47For the caller, this one really is urgent.
0:19:47 > 0:19:49Hello, Ambulance Service.
0:19:49 > 0:19:52Her name is Emily - she's 23 years old.
0:19:52 > 0:19:56I've got really severe pain. It's just come on in the past hour.
0:19:56 > 0:19:59It's lower abdomen, it's just going into my back
0:19:59 > 0:20:03and on my left-hand side and it's really constant.
0:20:03 > 0:20:05Emily's pulse is racing.
0:20:06 > 0:20:10She has a condition called endometriosis, a problem with
0:20:10 > 0:20:15cells around the womb that affects two million women in the UK.
0:20:15 > 0:20:19I've been bleeding, it was about 11 o'clock when I went to the toilet.
0:20:19 > 0:20:20- And is it heavier than normal?- Yeah.
0:20:20 > 0:20:23- Do you suffer from things like ovarian cists?- Yeah.
0:20:23 > 0:20:24- So you're prone to them.- Yeah.
0:20:24 > 0:20:27- Have you ever had a cist rupture before?- Yeah.
0:20:27 > 0:20:30Her blood pressure is dangerously high.
0:20:30 > 0:20:31Close your eyes.
0:20:33 > 0:20:36Take some nice deep breaths. Do it with me. Take a deep one in.
0:20:37 > 0:20:41And out. That's it. And in.
0:20:41 > 0:20:44Maya hopes gas and air will take the edge off Emily's pain
0:20:44 > 0:20:47and help bring her blood pressure down.
0:20:47 > 0:20:51- Ow! Sorry.- Let's make sure... Open your mouth.
0:20:51 > 0:20:54That's it, make sure you've got it in, nice deep breaths.
0:20:54 > 0:20:59The gas and air is ineffective. The pain is too intense.
0:20:59 > 0:21:02Maya decides to administer morphine,
0:21:02 > 0:21:04but inserting a cannula is difficult.
0:21:04 > 0:21:08- Emily's veins are tiny.- The thing is, your veins aren't the best.
0:21:08 > 0:21:13- I know, I know, I know.- Yeah, if you know they're not the best...
0:21:13 > 0:21:17No talking, just keep taking that for us, OK?
0:21:17 > 0:21:20Maya thinks she's found a viable vein
0:21:20 > 0:21:22but it's going to be hard to hit.
0:21:26 > 0:21:29There's only one way to find if she's been successful.
0:21:29 > 0:21:31You're doing really, really well.
0:21:31 > 0:21:34What I need you to do is tell me if you...
0:21:34 > 0:21:37Can feel a nice cold sensation now?
0:21:38 > 0:21:44- Yeah.- Yeah?- It's good news. Maya hit the target first time.
0:21:46 > 0:21:49OK, morphine going in now, sweetheart. Just relax for us.
0:21:49 > 0:21:52The drug rapidly takes effect.
0:21:53 > 0:21:59- OK?- Thank you.- All right, it's OK.
0:21:59 > 0:22:03With her pain under control, Emily can be taken to hospital.
0:22:03 > 0:22:04A couple of bumps.
0:22:08 > 0:22:12It's not just Emily who's relieved Maya hit the vein first time.
0:22:12 > 0:22:16I'm a lot happier she's smiled at me.
0:22:16 > 0:22:18Loads happier, we're sat having a chat.
0:22:18 > 0:22:21Normally paramedics are nice like that.
0:22:21 > 0:22:24Some you get you know, they just don't talk to you and stuff.
0:22:24 > 0:22:26You'll never have that problem with me.
0:22:26 > 0:22:29If anything, you'll probably think, "Shut up."
0:22:29 > 0:22:34When they reach A&E, Emily's whisked in for further investigations.
0:22:34 > 0:22:35The paramedics' work is done.
0:22:37 > 0:22:40When you get the cannula into position, you do get an
0:22:40 > 0:22:43immediate sense of relief, especially if it's a time-critical patient.
0:22:43 > 0:22:48You can see the patient's miles more comfortable than what she was.
0:22:48 > 0:22:50You know, you're only a few seconds away from getting
0:22:50 > 0:22:52the drugs in that the patient needs.
0:22:52 > 0:22:55She came off the back of the truck smiling, which is a good thing.
0:22:55 > 0:22:59Maya may have waited 15 years to achieve her dream of becoming
0:22:59 > 0:23:03a paramedic, but her career is off to a flying start.
0:23:04 > 0:23:07She did say if she needed an ambulance crew again,
0:23:07 > 0:23:08she only wanted us two together.
0:23:08 > 0:23:13- Yeah, she did actually say that. - That's a plus.- The dream team.
0:23:13 > 0:23:15Got to be done, got to be done.
0:23:18 > 0:23:21Back in Crewe, the night's ending with a bang
0:23:21 > 0:23:24for new Police Special Laurence.
0:23:24 > 0:23:28He and his mentor, Warren, are answering another 999.
0:23:28 > 0:23:30It's a domestic incident.
0:23:30 > 0:23:34Male at the property has been kicking off inside the house
0:23:34 > 0:23:35and outside, as well.
0:23:35 > 0:23:38The violence has erupted at a family party.
0:23:38 > 0:23:41Police control has dispatched several units.
0:23:45 > 0:23:48The man accused of starting the fight is now on the street.
0:23:51 > 0:23:52Sorry, I'm from Yorkshire.
0:23:55 > 0:23:58A disturbance like this is a new experience for Laurence.
0:23:58 > 0:24:02A fact that isn't lost on the suspect.
0:24:02 > 0:24:05- You don't look exactly old, do you, really?- Forget that.
0:24:05 > 0:24:08Why have we been called to this address?
0:24:08 > 0:24:11- Why?- Everyone says you've been kicking off and causing a scene.
0:24:11 > 0:24:14- I'm 25 years of age in February. - Yeah?
0:24:17 > 0:24:18OK.
0:24:18 > 0:24:22- I- don't see no-one writing it, so no-one's taking evidence.
0:24:22 > 0:24:28Now I want either my solicitor here or someone taking evidence.
0:24:28 > 0:24:30- For what?- For everything I say.
0:24:30 > 0:24:33We're speaking to you because we've been called to this address.
0:24:33 > 0:24:37- For what reason? - Because you've been kicking off.
0:24:37 > 0:24:39The man claims he was the victim in the fight
0:24:39 > 0:24:42and didn't start it in the first place.
0:24:42 > 0:24:44- I've got a bruise here. - I can't see any bruise.
0:24:44 > 0:24:45Well, that's what I can feel.
0:24:45 > 0:24:48I've got a tooth loose, my nose is loose.
0:24:48 > 0:24:49You don't have to shout as much.
0:24:49 > 0:24:51- I'm having a go because he- BLEEP.
0:24:51 > 0:24:54Stop swearing now, otherwise you'll be locked up
0:24:54 > 0:24:56for drunk and disorderly before you even start.
0:24:56 > 0:25:00I am not standing on a street corner with you while you're swearing.
0:25:00 > 0:25:01There's other people in bed,
0:25:01 > 0:25:04so tone your voice down and talk to me civilly.
0:25:04 > 0:25:09One of the other officers has been inside to talk to the party goers.
0:25:09 > 0:25:11It's bad news for the suspect.
0:25:11 > 0:25:13From what they're saying in there, OK,
0:25:13 > 0:25:15- you've been squaring up to your sister.- Squaring up to my sister?
0:25:15 > 0:25:17Yeah, and the person whose house it is
0:25:17 > 0:25:20- has been trying to remove you from the address.- That's a lie.
0:25:20 > 0:25:24- What we need you to do... - I'm going home.
0:25:24 > 0:25:28He's got into an altercation with his sister
0:25:28 > 0:25:32and they're all originally from Yorkshire.
0:25:32 > 0:25:35His family want him to leave the neighbourhood.
0:25:40 > 0:25:43- But he refuses to go quietly. - I'm going.
0:25:43 > 0:25:45- BLEEP- idiot.
0:25:45 > 0:25:51- You're under arrest, sunshine. - What for?- Drunk and disorderly.
0:25:51 > 0:25:54- Don't force me to my bad chest. - Let go.- Please.
0:25:54 > 0:25:58- My chest. I've got a heart- BLEEP - condition.
0:25:58 > 0:25:59You're under arrest.
0:25:59 > 0:26:02You do not have to say anything but it may harm your defence if
0:26:02 > 0:26:04you do not mention when questioned something which you later
0:26:04 > 0:26:06- rely on in court.- My chest!
0:26:06 > 0:26:09Remembering his training, Laurence helps secure the man
0:26:09 > 0:26:11so he can be handcuffed.
0:26:11 > 0:26:15It'll be all right. You can stand up now. There you are. There you are.
0:26:15 > 0:26:17- Please, lift my shirt up? - I don't want to, mate.
0:26:17 > 0:26:20I believe you. You told me you've got a heart condition,
0:26:20 > 0:26:22- I believe you, all right?- Lift it to the top.
0:26:22 > 0:26:26- I'm not lifting anything. - You're all right, you're all right.
0:26:26 > 0:26:30With the man now cuffed, the officers can search his pockets.
0:26:30 > 0:26:31Inside, a bag of drugs.
0:26:31 > 0:26:35You've got cannabis in your hand. I know you have.
0:26:35 > 0:26:39- I admit that now.- His next stop, the custody suite.
0:26:43 > 0:26:46He got arrested for drunk and disorderly and, yeah,
0:26:46 > 0:26:48a lovely bit of weed.
0:26:49 > 0:26:53You'll be famous for that. That's the money shot, that one.
0:26:53 > 0:26:56When they reach their destination, the cells are full
0:26:56 > 0:26:59so the man's kept in a holding bay.
0:26:59 > 0:27:03The rookie works hard to keep the volatile suspect calm.
0:27:03 > 0:27:06Laurence has done a good job of just keeping him sort of entertained,
0:27:06 > 0:27:09so to speak, and just taking his mind off what's happened
0:27:09 > 0:27:13and just asking him loads of other things, so distracting him in a way.
0:27:13 > 0:27:18The police often take into account whether a suspect is compliant.
0:27:18 > 0:27:22The shoplifter earlier tonight was. This man was not.
0:27:22 > 0:27:24That's why he's here.
0:27:24 > 0:27:26So many chances to leave, to stop swearing, everything.
0:27:26 > 0:27:30He didn't take any of them, so, he's got a fair old bit of lip, this boy.
0:27:30 > 0:27:34Had to put in the final word, which got him banged up.
0:27:34 > 0:27:38Laurence's busy shift finally draws to a close.
0:27:42 > 0:27:46Maya's patient, Sebastian, has fully recovered from his stomach problems
0:27:46 > 0:27:47and is back at work.
0:27:49 > 0:27:51Peggy's ankle has mended.
0:27:51 > 0:27:54She's already planning her next trip to the Lakes.
0:27:55 > 0:27:57The man Laurence helped arrest
0:27:57 > 0:28:00pleaded guilty to drunk and disorderly and possession of cannabis.
0:28:00 > 0:28:03He received a 12-month conditional discharge
0:28:03 > 0:28:05and his drugs were destroyed.
0:28:07 > 0:28:10And Emily will soon be having an operation on her womb condition.
0:28:10 > 0:28:13Hopefully that will cure her problem for good.
0:28:15 > 0:28:18Next time: On patrol...
0:28:18 > 0:28:20Someone's in trouble, basically.
0:28:20 > 0:28:23- ..and under attack. - Not over me.
0:28:23 > 0:28:26Police Special Sarah puts her own safety on the line
0:28:26 > 0:28:29when a colleague is pinned to the ground.
0:28:29 > 0:28:34No time to waste - Ben rushes to a patient whose heart
0:28:34 > 0:28:36hits 160 beats a minute.
0:28:36 > 0:28:39- You've got cold hands.- You know what they say? Cold hands, warm heart.
0:28:39 > 0:28:42- And crashed... - Brendan, just talk to the casualty.
0:28:42 > 0:28:44..and trapped,
0:28:44 > 0:28:48- the driver whose life depends on fire recruit Brendan.- Cutting!