0:00:02 > 0:00:04Britain's next generation of emergency service recruits,
0:00:04 > 0:00:06chosen from a pool of thousands,
0:00:06 > 0:00:08rookies, like Police Special Martin,
0:00:08 > 0:00:11about to face his first ever shift...
0:00:11 > 0:00:13'I'm excited but I'm nervous as well.'
0:00:13 > 0:00:15Obviously, you never know what's going to be in store.
0:00:15 > 0:00:18..and Kelly, who's dreamt of being a paramedic
0:00:18 > 0:00:20since she was a young girl.
0:00:20 > 0:00:22We've still got so much to learn but we're on our way.
0:00:22 > 0:00:26Dave joined the RNLI so he could again experience
0:00:26 > 0:00:28the companionship he enjoyed in the armed forces.
0:00:28 > 0:00:30This station is fantastic, really.
0:00:30 > 0:00:32Cracking banter, good, good fun.
0:00:32 > 0:00:35They've survived months of intensive training...
0:00:35 > 0:00:36- Come on - let's move! - ALL:- Get back!
0:00:36 > 0:00:38OK, mate, we're going to lift you into the boat.
0:00:38 > 0:00:40..they've been tested to their limits...
0:00:40 > 0:00:41Spray, spray!
0:00:41 > 0:00:43It's burning. Ah...
0:00:44 > 0:00:45Stop panicking, don't worry.
0:00:45 > 0:00:48..all to realise their dream careers.
0:00:48 > 0:00:52When you save them and you bring them back, that's addictive.
0:00:52 > 0:00:55Join them for their First Time On The Front Line.
0:00:57 > 0:01:00In today's programme...
0:01:00 > 0:01:03rookie Police Special Martin tracks down a man accused of assault.
0:01:03 > 0:01:05Will he get to make his first arrest?
0:01:05 > 0:01:06MACHINE BEEPS
0:01:06 > 0:01:12RNLI recruit Dave is scrambled to a mayday from a sinking boat.
0:01:12 > 0:01:15And new paramedic Kelly deals with two road traffic collisions -
0:01:15 > 0:01:17an elderly lady injured in a car crash
0:01:17 > 0:01:20and a motorcyclist who may have broken his neck.
0:01:21 > 0:01:24He needs to be moved before his fuel ignites.
0:01:31 > 0:01:33..as soon as possible.
0:01:39 > 0:01:4221-year-old new recruit Kelly Wilkes
0:01:42 > 0:01:46is completing a six-week training programme to prepare her for life
0:01:46 > 0:01:49as a West Midlands Ambulance Service paramedic.
0:01:49 > 0:01:54PTT is the "Push To Talk", which is the transmit button.
0:01:54 > 0:01:56Kelly decided on her future career path
0:01:56 > 0:02:01when she became a St John Ambulance volunteer at the age of 15.
0:02:01 > 0:02:03I want something different every day,
0:02:03 > 0:02:06I don't want to be doing the same type of jobs all the time,
0:02:06 > 0:02:10so paramedic it was and that's what I focused on
0:02:10 > 0:02:11and that's what I got.
0:02:11 > 0:02:15Kelly has just completed a degree in paramedic science
0:02:15 > 0:02:17at Staffordshire University.
0:02:17 > 0:02:19Radio protocol wasn't her favourite subject.
0:02:19 > 0:02:23I've always hated radios but now they're all right.
0:02:23 > 0:02:24I was always scared of them.
0:02:24 > 0:02:28If it rang, I'd give it to somebody else, but I'm all right now.
0:02:28 > 0:02:30Kelly's tutors at uni drummed into her
0:02:30 > 0:02:33the qualities needed to become a good paramedic.
0:02:33 > 0:02:35She desperately wants to prove she has them.
0:02:35 > 0:02:38You've got to be confident in the decisions you make,
0:02:38 > 0:02:40you have to talk to your patients, build up rapports,
0:02:40 > 0:02:42and that's really important.
0:02:44 > 0:02:47This course is designed to refresh the skills
0:02:47 > 0:02:50Kelly and her colleagues learned at uni.
0:02:50 > 0:02:53They've been trained in moving disabled patients down stairs
0:02:53 > 0:02:55with a specially designed chair -
0:02:55 > 0:02:59the sort of kit increasingly needed with Britain's ageing population.
0:03:01 > 0:03:06They've also been shown how to respond to major chemical attacks...
0:03:06 > 0:03:08..designed to allow you to escape.
0:03:08 > 0:03:10MUFFLED:
0:03:10 > 0:03:13..it's made by the best - rather than the cheapest - bidder.
0:03:13 > 0:03:15..and taught resuscitation techniques
0:03:15 > 0:03:17to help them save lives on the road.
0:03:17 > 0:03:19Top, middle, bottom - clear.
0:03:19 > 0:03:21Administer shock. Shock advised, back on chest.
0:03:21 > 0:03:25It might only be a dummy now but soon it will be real people
0:03:25 > 0:03:27whose lives are on the line.
0:03:27 > 0:03:29Make sure you've got no abdominal movements,
0:03:29 > 0:03:32that you have got good, equal rise and fall of the chest.
0:03:32 > 0:03:34And when Kelly completed the course,
0:03:34 > 0:03:36all she had to do was sort her uniform...
0:03:36 > 0:03:38A shirt!
0:03:38 > 0:03:41White - it's not very practical, is it? But it's smart.
0:03:41 > 0:03:42..and she's ready for action.
0:03:42 > 0:03:44Or so she hoped.
0:03:44 > 0:03:47Nervous. Very nervous.
0:03:47 > 0:03:48And excited.
0:03:48 > 0:03:51Put it all together, get out there and start.
0:03:52 > 0:03:55One week later and Kelly arrives for her first shift.
0:03:55 > 0:03:58The nerves are still very much in evidence.
0:03:58 > 0:04:01Early start - the sun hasn't even come up yet.
0:04:01 > 0:04:05I am excited...to get started.
0:04:05 > 0:04:07She may have spent six years with St John Ambulance
0:04:07 > 0:04:10and training to be a paramedic at uni,
0:04:10 > 0:04:14but Kelly realises she's far from the finished article.
0:04:14 > 0:04:18I've still got so much to learn but we're on our way.
0:04:18 > 0:04:22She's been partnered with experienced paramedic Andy Grant.
0:04:22 > 0:04:25Kelly will have to overcome her natural shyness, quick -
0:04:25 > 0:04:26they're on their way sooner than expected.
0:04:26 > 0:04:28BEEPING
0:04:28 > 0:04:29Right, we've got a job, we need to go.
0:04:29 > 0:04:31The call is to a road traffic collision.
0:04:31 > 0:04:33Britain's emergency services
0:04:33 > 0:04:37have to deal with around 200,000 RTC casualties every year.
0:04:37 > 0:04:39RADIO:
0:04:46 > 0:04:47Yeah, that's received,
0:04:47 > 0:04:49just confirming it is a Red One, isn't it?
0:04:49 > 0:04:52A "Red One" requires urgent attendance
0:04:52 > 0:04:54but the RTC is some distance away.
0:04:57 > 0:04:59Yeah, I never want to kill myself.
0:04:59 > 0:05:01Not too bothered about my crewmate.
0:05:01 > 0:05:05Joking aside, Andy's a highly experienced blue light driver
0:05:05 > 0:05:07and it shows.
0:05:07 > 0:05:08SIREN WAILS
0:05:12 > 0:05:14As they arrive at the scene,
0:05:14 > 0:05:18it looks like Kelly's first 999 call could present quite a challenge.
0:05:19 > 0:05:22A senior firefighter is extremely concerned
0:05:22 > 0:05:24about one of the casualties.
0:05:24 > 0:05:27This lady here - she was the one in this KA.
0:05:27 > 0:05:29- In this one?- Yeah. - And the air bag's gone off?- Yeah.
0:05:29 > 0:05:33The driver of the car in the ditch is 89-year-old Irene.
0:05:33 > 0:05:35She's in shock after colliding with another vehicle.
0:05:35 > 0:05:38Shall we pop you onto the ambulance so that we can assess you?
0:05:38 > 0:05:40When the air bag inflated,
0:05:40 > 0:05:43it hit her chest at a speed of 160 miles per hour,
0:05:43 > 0:05:45leaving her in great pain.
0:05:45 > 0:05:49- Ooh!- Are you OK? Take your time.
0:05:49 > 0:05:50Irene is frail.
0:05:50 > 0:05:53The impact may have broken her chest bone.
0:05:53 > 0:05:54- Oh!- Just keep nice and still for me.
0:05:54 > 0:05:56Ooh, it's here.
0:05:56 > 0:05:57To help diagnose her injuries,
0:05:57 > 0:06:00Andy's worked out how the crash occurred.
0:06:00 > 0:06:03The collision's happened just where this divot is here,
0:06:03 > 0:06:06and it's just span her, like, 180 degrees
0:06:06 > 0:06:09over towards where her car rests on that embankment over there.
0:06:09 > 0:06:11- Did you lose consciousness?- No.
0:06:11 > 0:06:14Kelly's remembering everything she learned in training.
0:06:14 > 0:06:16Having assessed Irene's neck for damage,
0:06:16 > 0:06:19she's now going to check for internal injuries.
0:06:19 > 0:06:22- I could feel it across my back. - Yeah.
0:06:22 > 0:06:25Take some nice, steady breaths in through your mouth, all right?
0:06:25 > 0:06:27And I'm going to have a listen to your chest.
0:06:27 > 0:06:29When I breathe, it, er...
0:06:29 > 0:06:31Just nice and steady.
0:06:31 > 0:06:33Irene recently had surgery on her chest.
0:06:33 > 0:06:36The operation site hasn't fully healed.
0:06:36 > 0:06:37You've still got this scar tissue,
0:06:37 > 0:06:40- so it's going to be quite tender for a bit of time.- Oh, I know.
0:06:40 > 0:06:43I can't believe that this has come to me.
0:06:43 > 0:06:46Elderly casualties can deteriorate rapidly
0:06:46 > 0:06:48and Irene's medical history is a concern.
0:06:48 > 0:06:51They need to get her to hospital - fast.
0:06:51 > 0:06:54SIREN WAILS
0:06:57 > 0:07:01Kelly gave Irene painkillers en route and they're clearly working.
0:07:01 > 0:07:03She's much more comfortable.
0:07:03 > 0:07:05Have you been here before?
0:07:05 > 0:07:08I did come for an operation not long back.
0:07:08 > 0:07:11Her next destination will be the X-ray Department.
0:07:11 > 0:07:15And don't...don't worry, OK? You're in the right place.
0:07:15 > 0:07:19Kelly has a lovely manner with her patient. Andy's impressed.
0:07:19 > 0:07:20She seems to be a natural.
0:07:20 > 0:07:23Working with St John's Ambulance Service
0:07:23 > 0:07:26has probably given her a good head start, um...
0:07:26 > 0:07:29and that shows, really - it's being able to communicate with people.
0:07:29 > 0:07:32And, yeah, I think she's done really well.
0:07:32 > 0:07:36Kelly's trainers told her she'd always remember her first 999.
0:07:36 > 0:07:38I don't think I'll ever forget Irene!
0:07:38 > 0:07:40Very, very talkative!
0:07:40 > 0:07:43But that's good, though - I like it when you can speak to your patients
0:07:43 > 0:07:45and they can give you their life story.
0:07:45 > 0:07:46So you're going now?
0:07:46 > 0:07:48We'll be off now, yes.
0:07:48 > 0:07:50Irene, it's been a pleasure meeting you, OK?
0:07:50 > 0:07:52- I hope you're feeling better soon. - I hope so!
0:07:52 > 0:07:56When you've got a patient like Irene, it turns into more of a chat.
0:07:56 > 0:07:59Your whole history taking is more of a chat,
0:07:59 > 0:08:01rather than an interview, if you know what I mean.
0:08:01 > 0:08:04She seemed like she quite enjoyed our company, to be honest.
0:08:04 > 0:08:05We couldn't stop her from talking.
0:08:05 > 0:08:08- You take care of yourself, Irene, all right?- Thanks a lot, love.
0:08:08 > 0:08:10- OK.- Very kind of you.- Good luck.
0:08:13 > 0:08:16In Cheshire, another emergency service rookie
0:08:16 > 0:08:19is starting out on a whole new adventure.
0:08:27 > 0:08:29Swap legs. Same again.
0:08:29 > 0:08:3426-year-old Martin Toner's day job is teaching IT in a local comp.
0:08:34 > 0:08:36He's wanted to become a Special -
0:08:36 > 0:08:39a volunteer police constable - for years.
0:08:39 > 0:08:42I certainly don't think it's all about locking up bad people.
0:08:42 > 0:08:45It's a case of speaking to the community that you're working in
0:08:45 > 0:08:47and that's what I'm looking forward to most.
0:08:47 > 0:08:50These wannabe Specials have attended 20 intensive training sessions
0:08:50 > 0:08:54to learn the skills they'll need when they go on active duty -
0:08:54 > 0:08:55how to arrest people...
0:08:55 > 0:08:56Down, down, down, down!
0:08:56 > 0:09:00..handcuff them safely and take them into custody.
0:09:00 > 0:09:02It's something different to what I do Monday to Friday.
0:09:02 > 0:09:04Giving something back to the community.
0:09:04 > 0:09:07Being out on the weekend, I just... The thrill of it, really.
0:09:07 > 0:09:08Spray, spray!
0:09:08 > 0:09:11The rookies have also been trained how to use Captor -
0:09:11 > 0:09:14a chemical spray that causes temporary blindness -
0:09:14 > 0:09:17if a suspect becomes uncontrollably violent.
0:09:17 > 0:09:19Think about your own personal safety.
0:09:19 > 0:09:21You're spraying - great, you've slowed them down -
0:09:21 > 0:09:22but you still could get stabbed.
0:09:22 > 0:09:25They've been given enhanced self-defence skills
0:09:25 > 0:09:27essential for a modern-day police officer.
0:09:27 > 0:09:30- ALL:- Get back! Get back! Get back!
0:09:30 > 0:09:32And then they've been tested on their knowledge of the law
0:09:32 > 0:09:34and official police procedures.
0:09:34 > 0:09:37..safe to operate so that you can go out
0:09:37 > 0:09:41and so that you're competent with the public which we have to serve.
0:09:41 > 0:09:44Today, Martin's training has reached its end point -
0:09:44 > 0:09:46a role play situation in public.
0:09:46 > 0:09:50Assessing his every move, Senior Trainer Steven Davenport.
0:09:50 > 0:09:52OK, we've had a report that there's been a male
0:09:52 > 0:09:56brandishing a knife, a large knife, around and threatening people, OK?
0:09:56 > 0:09:59Another trainee takes on the role of the suspect.
0:09:59 > 0:10:02Good afternoon, sir, can you just wait there for me, please?
0:10:02 > 0:10:04Martin needs to impress today
0:10:04 > 0:10:06to get the green light to become a Special.
0:10:06 > 0:10:10I'm searching you under the Section 1 of the Police & Criminal Evidence Act 1984.
0:10:10 > 0:10:11Suspects should be positioned
0:10:11 > 0:10:14so it's easier to respond if they resist arrest.
0:10:14 > 0:10:16What I'd like you to do is turn yourself round...
0:10:16 > 0:10:18Pockets could contain needles or blades.
0:10:18 > 0:10:21Martin needs to show his assessor he's aware of safety issues,
0:10:21 > 0:10:23while staying focused on his search.
0:10:23 > 0:10:25Can I just ask if you've got anything sharp on you
0:10:25 > 0:10:27that's going to hurt you or me?
0:10:27 > 0:10:29Nothing at all? OK, so I'm just going to search you now.
0:10:29 > 0:10:33Over a million people are stopped and searched each year in Britain,
0:10:33 > 0:10:36with nine percent of searches leading to an arrest.
0:10:36 > 0:10:39But this police tactic is considered controversial,
0:10:39 > 0:10:42so it's important Martin does it by the book.
0:10:42 > 0:10:44What's that in your pocket there?
0:10:44 > 0:10:45- Key.- That's your key? OK.
0:10:45 > 0:10:48Martin's body search reveals no knife
0:10:48 > 0:10:51but, if he leaves it at that, he will fail the test.
0:10:51 > 0:10:52Is this your bag?
0:10:56 > 0:10:57Can you just come over here for me?
0:10:57 > 0:10:58Martin's found the weapon.
0:10:58 > 0:11:00Right, OK, there's the knife.
0:11:00 > 0:11:02He must now caution the suspect correctly.
0:11:02 > 0:11:04You're under arrest on suspicion of an offensive weapon.
0:11:04 > 0:11:08You do not have to say anything but it may harm your defence if you do not mention when questioned
0:11:08 > 0:11:10something which you later rely on in court.
0:11:10 > 0:11:13- Anything you do say may be given in evidence. Do you understand?- Yeah.
0:11:13 > 0:11:16It's time for him to hear the result.
0:11:16 > 0:11:18From my point of view,
0:11:18 > 0:11:21good scenario - you arrested for the correct offence.
0:11:21 > 0:11:23You found the knife, which was great.
0:11:23 > 0:11:26You were thinking out of the box - well done.
0:11:26 > 0:11:30Martin seems to grow in confidence when he wears a police uniform.
0:11:30 > 0:11:34He's passed the final hurdle of his training with ease.
0:11:34 > 0:11:35Very nerve-racking, definitely.
0:11:35 > 0:11:37I was nervous but I enjoyed it, so...
0:11:37 > 0:11:39- I'm still nervous now. Sorry! - HE LAUGHS
0:11:42 > 0:11:45Four weeks later, and it's Martin's first shift.
0:11:45 > 0:11:47For an 18-month probationary period,
0:11:47 > 0:11:50he'll be constantly assessed by constable tutors.
0:11:50 > 0:11:53His mentor today, PC Andy Cole.
0:11:53 > 0:11:56OK, Martin - this is the patrol car we're going to be using today.
0:11:56 > 0:11:58We've just got a few checks to do on the vehicle.
0:11:58 > 0:12:00'I'm excited but I'm nervous as well.'
0:12:00 > 0:12:02Obviously you never know what's going to be in store.
0:12:02 > 0:12:04You just don't know.
0:12:04 > 0:12:06So it's just a case of waiting and finding out.
0:12:06 > 0:12:09It looks like Martin's 162 hours of Specials training
0:12:09 > 0:12:12is about to be put to the test.
0:12:12 > 0:12:14A 999 call has just come in.
0:12:14 > 0:12:18It's a Grade 1, requiring urgent attendance.
0:12:18 > 0:12:21We've been called to an incident which is domestic related,
0:12:21 > 0:12:26ie, it's a partner or ex-partner who's been at the address today.
0:12:26 > 0:12:29There's been previous issues with the couple.
0:12:29 > 0:12:30Cheshire Police have to deal with
0:12:30 > 0:12:34over 4,000 incidents of domestic abuse every year.
0:12:34 > 0:12:37They can prove challenging, even for veteran officers.
0:12:37 > 0:12:40I'm quite nervous. It's a new experience for me.
0:12:40 > 0:12:41I think we're coming up now.
0:12:47 > 0:12:49What's, er... What's been going on?
0:12:49 > 0:12:53Just minutes into his first shift, Martin's in a difficult situation.
0:12:53 > 0:12:54The woman who called 999,
0:12:54 > 0:12:57saying she'd been assaulted by her ex-husband,
0:12:57 > 0:12:59has gone somewhere she feels safer.
0:12:59 > 0:13:02Two of her friends have waited for the police.
0:13:02 > 0:13:04They say the man also attacked them.
0:13:04 > 0:13:08Andy calls the ex-wife, who verifies the story.
0:13:08 > 0:13:10Are you wanting to make a complaint of assault
0:13:10 > 0:13:12in relation to what's gone on?
0:13:12 > 0:13:13It appears the man has gone
0:13:13 > 0:13:15but not before throwing his ex-wife's belongings
0:13:15 > 0:13:17all over the drive.
0:13:17 > 0:13:20The suspect has dumped the clothes out on the front, you see,
0:13:20 > 0:13:23so what we're going to do is check that he's not still at the property,
0:13:23 > 0:13:25so we're just going to have a look round
0:13:25 > 0:13:28but that's all we know at the moment.
0:13:28 > 0:13:30The search confirms the man is long gone.
0:13:30 > 0:13:33Martin and Andy need to find him fast.
0:13:33 > 0:13:34SIREN WAILS
0:13:34 > 0:13:37Their next destination - his last known address.
0:13:40 > 0:13:43It's not just Police Specials and rookie paramedics
0:13:43 > 0:13:45who receive intensive training.
0:13:45 > 0:13:48So do lifeboat volunteers.
0:13:54 > 0:13:57In Aberdovey, Wales, new lifeboat recruit Dave Fowles
0:13:57 > 0:14:00arrives for one of his regular training sessions.
0:14:00 > 0:14:03We're just going to set the boat up, ready for the exercise.
0:14:03 > 0:14:06Dave's been on the crew for just over a year
0:14:06 > 0:14:10and has already created a good impression with helmsman Ian Jewell.
0:14:10 > 0:14:13Dave is probably one of our most enthusiastic crew members.
0:14:13 > 0:14:16He's... He's definitely going to be progressing
0:14:16 > 0:14:19to be a helm of the boat in the future.
0:14:19 > 0:14:20Yeah, he's coming on really fast.
0:14:20 > 0:14:24Dave used to be a senior aircraft technician in the RAF.
0:14:24 > 0:14:26When he left to join the family business,
0:14:26 > 0:14:28he knew he'd miss the banter of the armed services
0:14:28 > 0:14:30but then he heard the local lifeboat crew
0:14:30 > 0:14:33was renowned for its camaraderie.
0:14:33 > 0:14:35This station is fantastic, really,
0:14:35 > 0:14:37because I get, um...
0:14:37 > 0:14:41THEY ALL LAUGH
0:14:41 > 0:14:43There's a lot of silly people.
0:14:43 > 0:14:46Yeah, no, it's brilliant. Cracking banter, good, good fun.
0:14:46 > 0:14:50But one thing the crew takes very seriously is its training.
0:14:50 > 0:14:54The RNLI rescues over 8,000 people each year
0:14:54 > 0:14:58and, to do that, its volunteers need to train for every eventuality.
0:14:58 > 0:15:01I'll give you a shout, lines away, hammers down,
0:15:01 > 0:15:02and we'll just cruise off out.
0:15:02 > 0:15:04Today, to put Dave through his paces,
0:15:04 > 0:15:07the exercise involves rescuing a fisherman in distress.
0:15:07 > 0:15:10It's as much about just preparing his head and his thoughts
0:15:10 > 0:15:13for the different eventualities of jobs that he'll have to deal with
0:15:13 > 0:15:17and respond to. So, yeah, we'll try and throw as much as we can at him!
0:15:18 > 0:15:21Milford Haven Coastguard, this is Aberdovey Lifeboat.
0:15:21 > 0:15:23We have launched on exercise...
0:15:23 > 0:15:26A fellow lifeboatman is role-playing a fisherman in trouble.
0:15:29 > 0:15:31Man overboard over there, straight ahead!
0:15:31 > 0:15:34Dave and fellow trainee Harry
0:15:34 > 0:15:36have been told they need to rescue the casualty
0:15:36 > 0:15:38before he becomes hypothermic.
0:15:38 > 0:15:40OK on port side!
0:15:40 > 0:15:43When they get close, the helm can no longer see the casualty.
0:15:43 > 0:15:46Hand signals and clear verbal instructions from the crew
0:15:46 > 0:15:49are vital to avoid him going under the lifeboat.
0:15:50 > 0:15:52OK, half boat-length...!
0:15:52 > 0:15:54Contact!
0:15:54 > 0:15:55Once they have contact, a crew
0:15:55 > 0:15:58member must keep hold of the casualty at all times.
0:15:58 > 0:16:01Strong currents could drag them away from the boat.
0:16:02 > 0:16:05- OK, mate? We're going to lift you in the boat.- Yeah, I'm all right.
0:16:05 > 0:16:07Dave must work as part of a team
0:16:07 > 0:16:09to lift the waterlogged fisherman onto the boat.
0:16:09 > 0:16:12They are taught to grip casualties under the arms -
0:16:12 > 0:16:14clothes could tear.
0:16:15 > 0:16:16Three...!
0:16:18 > 0:16:20OK, casualty on board!
0:16:22 > 0:16:25The skills which rookie Dave and his crewmates just practised
0:16:25 > 0:16:28helped them save the lives of two local lobster fishermen
0:16:28 > 0:16:31in September 2013.
0:16:32 > 0:16:36Llewelyn Hughes and his son Ryan were three miles out to sea
0:16:36 > 0:16:39when their boat, the Nikki Lou, hit a reef, shattering its hull.
0:16:39 > 0:16:41I went under the deck, and I couldn't
0:16:41 > 0:16:44physically get to where the hole was, to plug it.
0:16:44 > 0:16:45And she was taking water.
0:16:45 > 0:16:48But then as she drew more draught with the water,
0:16:48 > 0:16:50then she just went deeper and deeper,
0:16:50 > 0:16:52and the water just overwhelmed it.
0:16:52 > 0:16:54Llewelyn radioed a mayday...
0:16:54 > 0:16:56'Milford Haven Coastguard...'
0:16:56 > 0:16:58..and Dave and his crewmates responded.
0:16:58 > 0:17:00She started to sink immediately.
0:17:00 > 0:17:03There's nothing you can do when you've got a hole in the thing.
0:17:03 > 0:17:05It's going to the sea bed and that's it.
0:17:05 > 0:17:06Thanks to Dave's training,
0:17:06 > 0:17:09his responses to developing events were instantaneous.
0:17:09 > 0:17:12'As we were going out, we heard from Milford Haven Coastguard'
0:17:12 > 0:17:14that the vessel had actually sunk, and the two persons
0:17:14 > 0:17:16who were on the boat were now in the water.
0:17:23 > 0:17:26Every second counted. Llewelyn couldn't swim,
0:17:26 > 0:17:28and the water was 15m deep.
0:17:30 > 0:17:32When they reached the area where the boat had sunk,
0:17:32 > 0:17:35the crew struggled to see the fishermen in the fading light.
0:17:35 > 0:17:38I was thinking, you know, "Hurry up, boys," you know,
0:17:38 > 0:17:40"I'm getting cold here."
0:17:40 > 0:17:44There was dark patches in the water, so we started heading towards them.
0:17:50 > 0:17:52After a quarter of an hour in the cold sea,
0:17:52 > 0:17:55Llewelyn's energy levels were dropping fast.
0:17:55 > 0:17:57Time drags.
0:17:57 > 0:18:0015 minutes in the water felt like hours.
0:18:08 > 0:18:10OK, contact!
0:18:10 > 0:18:13Llewelyn needed to be pulled out of the sea quickly.
0:18:13 > 0:18:15He looked hypothermic.
0:18:15 > 0:18:18Hand on here. Hold on a second.
0:18:18 > 0:18:21VOICE ON RADIO
0:18:23 > 0:18:26'The boat has two casualties...'
0:18:26 > 0:18:30Next, Llewelyn's son Ryan had to be hauled on board.
0:18:30 > 0:18:31Stick your hands out here, mate.
0:18:31 > 0:18:34Get it up there in a second.
0:18:35 > 0:18:38The casualties were out of the sea, but they weren't out of danger.
0:18:38 > 0:18:40Their body temperatures were plummeting.
0:18:40 > 0:18:43We got sea survival blankets around them to keep the wind chill off,
0:18:43 > 0:18:47and head-overs as well, to prevent any more heat loss.
0:18:47 > 0:18:49Llewelyn and Ryan were clearly in a state of shock.
0:18:49 > 0:18:52I think they were trying to process what had actually happened to them.
0:18:52 > 0:18:54It was quite quickly hitting something to...
0:18:54 > 0:18:58them being in the water, and their vessel just disappearing.
0:18:58 > 0:19:00By the time they reached dry land,
0:19:00 > 0:19:03Llewelyn and Ryan were in better spirits.
0:19:03 > 0:19:05THEY LAUGH
0:19:05 > 0:19:07- Yeah!- Just keep the wind off.
0:19:07 > 0:19:09VOICE ON RADIO
0:19:09 > 0:19:11They were soon given a clean bill of health
0:19:11 > 0:19:13and returned to their worried families.
0:19:13 > 0:19:16They were well, they thanked us, and you know,
0:19:16 > 0:19:17it was brilliant.
0:19:19 > 0:19:22A month later, and Dave's come to see Llewelyn on his new boat.
0:19:22 > 0:19:25- How are you, all right? - Just getting over it now.- Yeah?
0:19:25 > 0:19:28You know, without you, Dave, I might not be here.
0:19:28 > 0:19:31- I'm...old and... - Well, you did everything right.
0:19:31 > 0:19:34You had the life jacket and stuff and you looked fine in the water,
0:19:34 > 0:19:36- so...- No, I didn't! I was bloody freezing!
0:19:37 > 0:19:40I think like a rabbit in the headlights - scared.
0:19:40 > 0:19:44Llewelyn has little doubt how much he owes to Dave and his crewmates.
0:19:44 > 0:19:48I think the RNLI saved my life, certainly.
0:19:48 > 0:19:51Erm...they've helped me out a lot in the past.
0:19:51 > 0:19:54This is the first time that I've used them...
0:19:54 > 0:19:56in a life-and-death situation.
0:19:56 > 0:19:57They've been invaluable.
0:19:57 > 0:20:02For Dave, the rescue made all his hard work in training worthwhile.
0:20:02 > 0:20:06When you have a difficult situation, where you've got to help somebody,
0:20:06 > 0:20:09and you save them and you bring them back, that's addictive.
0:20:14 > 0:20:17Back in Birmingham, rookie paramedic Kelly
0:20:17 > 0:20:21and her mentor, Mick, are responding to one of the 3,000 999 calls
0:20:21 > 0:20:24the West Midlands Ambulance Service will get today.
0:20:24 > 0:20:28SIREN SOUNDS We basically have categories of calls.
0:20:28 > 0:20:30We've got Red One, which is your cardiac arrest,
0:20:30 > 0:20:33things like that. Your Red Two, which is your next one down...
0:20:33 > 0:20:37But this may be about to become a Red One.
0:20:37 > 0:20:40We've just been told that it's a motorbike versus a car,
0:20:40 > 0:20:43and there is possibly major trauma.
0:20:43 > 0:20:48- SIREN SOUNDS - When dealing with trauma, paramedics need to act quickly.
0:20:48 > 0:20:52Kelly may be new to the job, but there's no time for hesitation.
0:20:54 > 0:20:57An off-duty nurse has already gone to the motorcyclist's aid.
0:20:57 > 0:21:00- No loss of consciousness at all. - Good.
0:21:00 > 0:21:02- He's coherent, talking fine.- Good.
0:21:02 > 0:21:04He's complaining of pain in his abdo,
0:21:04 > 0:21:06- and up in the thoracic area.- Yeah.
0:21:06 > 0:21:09Hiya. Are you all right? What's your name, mate?
0:21:09 > 0:21:10- Liam.- Liam. I'm Kelly.
0:21:10 > 0:21:14- Have you got any pain anywhere at the moment?- Just...
0:21:14 > 0:21:16- In your tummy?- Liam's wearing a helmet camera,
0:21:16 > 0:21:18and recorded the crash.
0:21:18 > 0:21:21From his footage, it's apparent that he and the van collided
0:21:21 > 0:21:23with a great deal of force.
0:21:29 > 0:21:32Kelly is worried Liam may have neck and back injuries.
0:21:32 > 0:21:34Remembering her training,
0:21:34 > 0:21:36she keeps communicating with her patient.
0:21:36 > 0:21:39We're going to have to pop you onto a board.
0:21:39 > 0:21:40I'm sure you've seen it done before.
0:21:40 > 0:21:42We'll put a collar on your neck as well.
0:21:42 > 0:21:45Liam can't feel any pain in his neck or back at the moment.
0:21:45 > 0:21:47But that may be misleading.
0:21:58 > 0:22:01If Liam's neck is broken and he's moved incorrectly,
0:22:01 > 0:22:03he could be paralysed.
0:22:03 > 0:22:07But fuel is pouring onto the road - a tiny spark and it could ignite.
0:22:07 > 0:22:09It's a dangerous situation.
0:22:09 > 0:22:13Just a week ago, Kelly was learning how to use a radio.
0:22:13 > 0:22:16Now, those communication skills could mean the difference
0:22:16 > 0:22:18between life and death.
0:22:18 > 0:22:22We've got a leakage of fuel, of the bike - we're going to need Fire.
0:22:22 > 0:22:24Was that received? Over.
0:22:24 > 0:22:26Kelly's following her training to the letter.
0:22:26 > 0:22:30Next, she and Mick must move Liam away from the fuel
0:22:30 > 0:22:33without causing him what could be life-changing harm.
0:22:33 > 0:22:35We're going to roll you onto your back.
0:22:35 > 0:22:37This young lady is going to keep hold of you.
0:22:37 > 0:22:40Oh, young lady! It's obviously a bit early in the morning,
0:22:40 > 0:22:41he hasn't woke up yet!
0:22:41 > 0:22:44You put your legs out straight for me?
0:22:44 > 0:22:47- That's excellent.- Any pain when you do that, when you move your legs?
0:22:47 > 0:22:48- No.- No?
0:22:48 > 0:22:49Right...
0:22:49 > 0:22:52Now Liam's on his back, Kelly can remove his helmet
0:22:52 > 0:22:54to check for facial injuries.
0:22:54 > 0:22:57She has to be extremely careful.
0:22:58 > 0:23:00Here we go, we're coming now.
0:23:00 > 0:23:03Excellent, nearly done, nearly there.
0:23:04 > 0:23:06- Up!- All right.
0:23:06 > 0:23:10Liam may be in shock. His face is very pale.
0:23:16 > 0:23:18The spinal board is in two sections.
0:23:18 > 0:23:22Once they're slid under Liam they can be attached.
0:23:22 > 0:23:25- I'm going to roll you to my side first.- Yep.
0:23:27 > 0:23:30The firefighters arrive just in time to help Kelly
0:23:30 > 0:23:33and Mick get Liam into the ambulance.
0:23:33 > 0:23:36- On your call.- Lift!
0:23:36 > 0:23:39En route to hospital Kelly finds herself calling on more of her
0:23:39 > 0:23:41new skills.
0:23:41 > 0:23:43She asks Liam to describe the impact
0:23:43 > 0:23:45in detail to help anticipate his possible injuries.
0:23:45 > 0:23:49You were travelling at about 30 miles per hour on your bike.
0:23:49 > 0:23:51Where did the van come from?
0:23:51 > 0:23:54It just basically cut straight across the road.
0:23:54 > 0:23:56And hit you from the side?
0:23:56 > 0:23:57Erm...
0:24:01 > 0:24:02Liam is struggling to remember.
0:24:02 > 0:24:05He may have severe concussion.
0:24:05 > 0:24:09Over 5,000 motorcyclists are killed or seriously injured in Britain
0:24:09 > 0:24:12every year - most deaths caused by brain injury.
0:24:15 > 0:24:17Mick needs to drive fast,
0:24:17 > 0:24:20but also make the journey as smooth as possible.
0:24:24 > 0:24:27When they reach A&E, Kelly hands over to the sister in charge.
0:24:27 > 0:24:30He hit the van and then hit the floor.
0:24:30 > 0:24:32He's got right upper abdo pain as well.
0:24:32 > 0:24:36The numbers that I've done are fine, no loss of consciousness,
0:24:36 > 0:24:38no headache, no nausea or anything.
0:24:38 > 0:24:41Liam's neck and spine assessment is about to begin.
0:24:44 > 0:24:48Mick's impressed with how Kelly handled this complex trauma.
0:24:48 > 0:24:51It weren't a case of, "Erm...erm." You went straight out
0:24:51 > 0:24:55and found out the woman holding his head was qualified to do so,
0:24:55 > 0:24:59- and you utilised members of the public.- Yeah.
0:24:59 > 0:25:00Excellent.
0:25:00 > 0:25:02It's a steep learning curve,
0:25:02 > 0:25:06but Kelly is rapidly finding her feet in her new career.
0:25:06 > 0:25:09There's still a long way to go before you can
0:25:09 > 0:25:11turn around on every job
0:25:11 > 0:25:15and say, "I was confident at that," because we're so new,
0:25:15 > 0:25:17but, yeah, it's on its way, it's good.
0:25:20 > 0:25:23Back in Macclesfield, Special Constable Martin is five hours
0:25:23 > 0:25:25into his first shift.
0:25:25 > 0:25:27He and his mentor Andy have arrived at the house of the man
0:25:27 > 0:25:31accused of assaulting his ex-wife and two of her friends.
0:25:34 > 0:25:38No answer - all the indications are no-one's home.
0:25:39 > 0:25:41We can't see his vehicle -
0:25:41 > 0:25:42which suggests he may not be here.
0:25:42 > 0:25:45But that is about to change.
0:25:45 > 0:25:48The totally unsuspecting suspect has just returned home.
0:25:48 > 0:25:52Martin's about to make his first arrest -
0:25:52 > 0:25:56he needs to get the words exactly right for it to be legally sound.
0:25:56 > 0:26:00I'm arresting you on suspicion of two counts of Section 39 Assault.
0:26:00 > 0:26:03You do not have to say anything but it may harm your defence
0:26:03 > 0:26:04if you do not mention
0:26:04 > 0:26:06when questioned something you later rely on in court.
0:26:06 > 0:26:09Pop your bag down there.
0:26:09 > 0:26:11Just put your keys down for me.
0:26:11 > 0:26:13Anything you do say may be given in evidence.
0:26:13 > 0:26:15Do you understand the caution?
0:26:15 > 0:26:17- Yeah.- OK, I'm just going to put these cuffs on you, OK?
0:26:17 > 0:26:19Give me that arm... OK, and this one.
0:26:19 > 0:26:22Martin got the words spot-on, but there's more that needs to be
0:26:22 > 0:26:24said to legally detain the suspect.
0:26:24 > 0:26:28It's been necessary for your arrest to continue
0:26:28 > 0:26:30the investigation by way of an interview
0:26:30 > 0:26:34and also to prevent any injury to other people and yourself.
0:26:34 > 0:26:37- Sit in there for me, Peter. - Yeah, sure.
0:26:37 > 0:26:39Next stop - custody suite.
0:26:41 > 0:26:44Most Specials have to wait months before their first arrest.
0:26:44 > 0:26:46- Any questions you want to ask me at this stage?- Erm...
0:26:46 > 0:26:49I'm OK for now, I think. Just coming down so...
0:26:51 > 0:26:54Obviously, very, very nervous, first time.
0:26:54 > 0:26:57Yeah, I think I covered everything, so that's the important bit
0:26:57 > 0:27:00which makes it lawful, so that's good.
0:27:04 > 0:27:08Back at the nick, another first for Martin as he locks
0:27:08 > 0:27:09up his suspect.
0:27:11 > 0:27:13Take your shoes off for me, please.
0:27:13 > 0:27:17With the cell door slammed shut, Martin's shift is over.
0:27:17 > 0:27:20'I'm not planning to make arrests every shift, but you never know, do you?'
0:27:20 > 0:27:23Obviously I didn't anticipate it, coming in today to make an arrest,
0:27:23 > 0:27:26but I've done it and I'm sure I'll do it again.
0:27:30 > 0:27:34When Kelly's first patient, 89-year-old Irene, had her X-ray,
0:27:34 > 0:27:37it confirmed a broken bone in her chest.
0:27:37 > 0:27:41She was treated in hospital and is now on the road to recovery.
0:27:41 > 0:27:45The man Martin arrested on suspicion of assault went to court
0:27:45 > 0:27:50but the Crown Prosecution Service decided to take no further action.
0:27:50 > 0:27:54And motorcyclist Liam escaped with cuts and bruises - his neck
0:27:54 > 0:27:56and spine were given the all clear.
0:27:56 > 0:27:57He's now back on his bike
0:27:57 > 0:28:01and the video of his crash has over 100,000 hits on YouTube.
0:28:04 > 0:28:06Next time...
0:28:06 > 0:28:08Police Special Andy ends up in agony
0:28:08 > 0:28:11when he bravely volunteers for a training demonstration.
0:28:11 > 0:28:13Spray, spray!
0:28:13 > 0:28:15I can't open my eyes.
0:28:15 > 0:28:18Paramedic recruit Julie calls on all her training to save
0:28:18 > 0:28:21the life of a patient who can barely breathe.
0:28:21 > 0:28:24We're coming at you at all angles, sorry about this, Betty.
0:28:24 > 0:28:27While mountain rescue volunteer Phil discovers what can go wrong
0:28:27 > 0:28:32when trying to save lives 480 feet up a mountain.
0:28:32 > 0:28:33Just stuck on the rocks, Pete.
0:28:35 > 0:28:36All stop - all stop!