0:00:02 > 0:00:04Neighbourhood policing has come a long way
0:00:04 > 0:00:06since the days of Dixon Of Dock Green.
0:00:06 > 0:00:08Good evening, all.
0:00:08 > 0:00:11The new generation of community police officers have the
0:00:11 > 0:00:13power to strike hard...
0:00:13 > 0:00:14Police! Search warrant!
0:00:14 > 0:00:16You're under arrest.
0:00:16 > 0:00:17..and tackle crime head-on...
0:00:17 > 0:00:19- SHOUTING INCOHERENTLY - Calm down!
0:00:19 > 0:00:21..by engaging with people on the street...
0:00:21 > 0:00:23- And me and you always get on. - Yep.
0:00:23 > 0:00:25..the teams can identify and crack down on the crimes that are
0:00:25 > 0:00:27crippling our communities.
0:00:27 > 0:00:29They are clearly violent individuals.
0:00:29 > 0:00:31In this series of Neighbourhood Blues...
0:00:31 > 0:00:32Happy birthday.
0:00:32 > 0:00:35..we're given unprecedented access to Somerset's neighbourhood teams...
0:00:35 > 0:00:38I'm asking you not to street drink. Go somewhere else.
0:00:38 > 0:00:39BLEEP
0:00:39 > 0:00:42..as they battle to clear up crime...
0:00:42 > 0:00:45- Stand still!- Right, you're under arrest for assault.
0:00:45 > 0:00:48..and sweep the criminals clean from our streets.
0:00:48 > 0:00:50What?
0:00:50 > 0:00:52BLEEP
0:01:07 > 0:01:10Coming up - it's showtime in Taunton...
0:01:10 > 0:01:13- We love the police!- Love the police! Go, police!- And Rod Stewart! Whoo!
0:01:13 > 0:01:16..when a musical legend comes to town.
0:01:16 > 0:01:20And the neighbourhood team in Bath find more than they bargained for.
0:01:20 > 0:01:24You never know what goes on behind closed doors.
0:01:24 > 0:01:25It's incredible.
0:01:30 > 0:01:35In an effort to entice customers, some unscrupulous shopkeepers have
0:01:35 > 0:01:38taken to selling counterfeit cigarettes and alcohol
0:01:38 > 0:01:40at low prices. To the untrained eye,
0:01:40 > 0:01:45these fakes look identical to the real thing, but tests have found
0:01:45 > 0:01:49they can contain seriously harmful ingredients.
0:01:49 > 0:01:53Trading Standards want to protect the community from these dangerous
0:01:53 > 0:01:57goods, and the neighbourhood team are only too pleased to help.
0:01:57 > 0:02:00Today, Weston-super-Mare's neighbourhood team are
0:02:00 > 0:02:03joining forces with officers from Trading Standards and
0:02:03 > 0:02:07Her Majesty's Revenue And Customs to carry out several raids.
0:02:08 > 0:02:11The culmination of a 12-month investigation,
0:02:11 > 0:02:15this multi-agency operation aims to crack down on the alleged sale of
0:02:15 > 0:02:20counterfeit and illegally imported goods in some of the town's shops.
0:02:20 > 0:02:2330 officers will be split into three teams.
0:02:23 > 0:02:28Following an early morning briefing, the taskforce prepares to move out.
0:02:28 > 0:02:33Gemma Harper is the lead police officer in today's operation.
0:02:33 > 0:02:36So today, we're hoping to find counterfeit tobacco and
0:02:36 > 0:02:38counterfeit alcohol.
0:02:38 > 0:02:41It's dangerous, and we need to get it off the streets,
0:02:41 > 0:02:44and Trading Standards are trying to do that by doing all their
0:02:44 > 0:02:48undercover purchases, and that's what we're helping them with today.
0:02:48 > 0:02:52It's thought that some of the shop staff speak Polish,
0:02:52 > 0:02:56so the neighbourhood team have drafted in PCSO Jakub Pietroczuk to
0:02:56 > 0:02:58make sure they know what's being said.
0:02:58 > 0:03:02Me being there if they decide to speak Polish all of a sudden,
0:03:02 > 0:03:03I might be the person to catch it out.
0:03:03 > 0:03:06To prevent the suspects from speaking to each other,
0:03:06 > 0:03:08or disposing of any evidence,
0:03:08 > 0:03:12the first two raids are going to be carried out simultaneously.
0:03:12 > 0:03:14Gemma's team is in position.
0:03:14 > 0:03:17All they need now is the nod from Inspector Sharon Bennett's
0:03:17 > 0:03:19team to say that they're also ready to go in.
0:03:20 > 0:03:23Lovely. We are going, then. Thank you.
0:03:23 > 0:03:24Let's go.
0:03:25 > 0:03:28With word coming through that the other team are in position,
0:03:28 > 0:03:30it's time to move in.
0:03:31 > 0:03:34Hello there. I'm with North Somerset Trading Standards.
0:03:34 > 0:03:35Where?
0:03:35 > 0:03:38These are my colleagues, obviously, from Avon and Somerset Police,
0:03:38 > 0:03:41and also from Revenue and Customs.
0:03:41 > 0:03:45- Can I ask you, are you in charge of the premises?- No.- You're not.
0:03:45 > 0:03:48- No, no.- Right, OK, let me just take a few details.
0:03:48 > 0:03:50And you say that you just work here, do you?
0:03:50 > 0:03:52Yeah, I just help sometimes.
0:03:52 > 0:03:55Right, well, that's the name we've got there,
0:03:55 > 0:03:57but at a different address.
0:03:57 > 0:03:59Gemma's team are at a local newsagent.
0:03:59 > 0:04:02The woman behind the till matches the description they have for
0:04:02 > 0:04:04one of their prime suspects.
0:04:04 > 0:04:08However, the name she's giving is completely different.
0:04:08 > 0:04:11The address is not known in our system at all, so I don't know if...
0:04:11 > 0:04:12I don't believe there is a 16A.
0:04:12 > 0:04:16Checks on the woman's details reveal that she's given them a false name.
0:04:16 > 0:04:18If I'm honest with you, I don't think you're giving
0:04:18 > 0:04:22me your correct details, cos the home address isn't coming up.
0:04:22 > 0:04:24- Are you- BLEEP? - Yeah.
0:04:24 > 0:04:28I'm going to arrest you on suspicion of being involved
0:04:28 > 0:04:30in the selling of counterfeit goods.
0:04:30 > 0:04:32- All right? Conspiracy to sell.- What?
0:04:32 > 0:04:34Because there have been counterfeit tobacco products
0:04:34 > 0:04:35sold from this shop.
0:04:35 > 0:04:39OK? And you're linked to it, so I'm arresting you for that.
0:04:39 > 0:04:42- Why are you arresting me? - I just said why.
0:04:42 > 0:04:45Based on the fact that we've had sales of counterfeit tobacco
0:04:45 > 0:04:47products from these premises,
0:04:47 > 0:04:50we're going to carry out an inspection of the premises.
0:04:50 > 0:04:53- Yeah, we have to seize your mobile phone,- BLEEP.
0:04:53 > 0:04:55Debbie?
0:04:55 > 0:04:59With the woman under arrest, the search begins,
0:04:59 > 0:05:02although the officers from Customs and Trading Standards don't
0:05:02 > 0:05:05have to look far, before they find what they're looking for.
0:05:05 > 0:05:07These are likely to be counterfeit.
0:05:09 > 0:05:12- The health warning is actually in Dutch.- Yeah.
0:05:12 > 0:05:16It's either going to be counterfeit or an import, but it's illegal
0:05:16 > 0:05:20to sell in this country, because the health warnings aren't in English.
0:05:20 > 0:05:23They've certainly not paid the UK duty on them, so yes,
0:05:23 > 0:05:25they're not legal.
0:05:25 > 0:05:27This is going to be a lengthy search.
0:05:27 > 0:05:31The suspected fake cigarettes can be identified by irregularities in
0:05:31 > 0:05:35their packaging, but alcohol has to be inspected with a special light.
0:05:35 > 0:05:37It's an ultraviolet torch.
0:05:37 > 0:05:41The duty stamp should fluoresce under ultraviolet light.
0:05:42 > 0:05:45One of the issues with fake cigarettes is that they can
0:05:45 > 0:05:47have higher tar and nicotine levels,
0:05:47 > 0:05:51which makes them even more dangerous than the real thing, so the team
0:05:51 > 0:05:55are leaving no stone unturned, and they've even found a hidden stash.
0:05:55 > 0:05:56Oh, very nice.
0:05:56 > 0:05:58Above the tiles in the false ceiling, and we
0:05:58 > 0:06:02found 200 Jin Ling hiding up there, so we're having those as well.
0:06:02 > 0:06:05This particular brand of black market cigarette is thought
0:06:05 > 0:06:08to be twice as strong as legal brands,
0:06:08 > 0:06:13and packs seized in the past have even been found to contain asbestos.
0:06:13 > 0:06:16With the evidence bagged up, it's taken away for analysis.
0:06:18 > 0:06:21- Hi. Have you been in the back rooms? - No, we've not checked there yet...
0:06:21 > 0:06:23Meanwhile, at the other raid,
0:06:23 > 0:06:25Sharon's team have hit a language barrier.
0:06:27 > 0:06:29So, I'm just going to get one of my Polish PCSOs here.
0:06:29 > 0:06:31Although she can just about understand what we're saying,
0:06:31 > 0:06:34it'd be easier if we can explain in Polish what's going on.
0:06:34 > 0:06:37Since there's a lot of us here, it can be quite intimidating, really,
0:06:37 > 0:06:40can't it? So, if we can explain that it's nothing to worry about,
0:06:40 > 0:06:41then we'll do that.
0:06:41 > 0:06:43BOTH SPEAKING POLISH
0:06:43 > 0:06:45This Polish shop assistant speaks very little English,
0:06:45 > 0:06:48but with Jakub acting as an interpreter,
0:06:48 > 0:06:51the team are able to eliminate her from their enquiries.
0:06:51 > 0:06:53BOTH SPEAKING POLISH
0:06:59 > 0:07:02I've just asked the lady if, because of the fact that there are
0:07:02 > 0:07:05so many people in the shop, shocked her.
0:07:05 > 0:07:08She said yes, then asked her if the fact that I was here,
0:07:08 > 0:07:11being able to speak Polish reassured her,
0:07:11 > 0:07:14if that was OK with her, and she said, "Yeah, fine."
0:07:16 > 0:07:18Phoebe the spaniel has been trained to sniff out tobacco,
0:07:18 > 0:07:21and is being sent in to help with the search.
0:07:24 > 0:07:26She's had the two points of interest on the various floors.
0:07:26 > 0:07:30You could see the amount of stuff that was there, and it's so intense.
0:07:30 > 0:07:32But then, when she came back down into the shop floor area,
0:07:32 > 0:07:35where the cigarettes are stored,
0:07:35 > 0:07:37she's ignored the cigarettes that are on display,
0:07:37 > 0:07:41and then she's indicated then at another location behind the counter.
0:07:41 > 0:07:46Phoebe might not have had any luck finding hidden tobacco products,
0:07:46 > 0:07:49but officers from Customs and Trading Standards have seized
0:07:49 > 0:07:52several thousand cigarettes from the shelves.
0:07:52 > 0:07:56A large quantity of packaged cigarettes.
0:07:56 > 0:07:59Find out later what happens when the teams'
0:07:59 > 0:08:02next wave of raids reveal the biggest haul of the day.
0:08:07 > 0:08:11In Bath, a drugs raid has taken place just outside the city centre.
0:08:13 > 0:08:17It's now Kevin Williams' job to keep locals in the loop as to
0:08:17 > 0:08:20what's going on in their neighbourhood, so he'll be
0:08:20 > 0:08:22paying a visit to the estate where the raid was carried out.
0:08:22 > 0:08:24Out of courtesy,
0:08:24 > 0:08:26we let the neighbours know exactly what's going on.
0:08:26 > 0:08:29Brings to their attention what's been found.
0:08:29 > 0:08:32Going to print this off now, and we'll do a leaflet drop.
0:08:35 > 0:08:38To get himself up to speed, Kevin's first port of call is the
0:08:38 > 0:08:41property that was raided earlier this morning.
0:08:41 > 0:08:45Martin Holliwell is one of the officers looking after the scene.
0:08:45 > 0:08:48We forced entry into this property here,
0:08:48 > 0:08:50under the auspices of the warrant.
0:08:50 > 0:08:52If you follow me, you can see.
0:08:52 > 0:08:55The occupant of the flat came to the front door.
0:08:55 > 0:08:58He was obviously quite shocked. We'd just woken him up.
0:08:58 > 0:09:00When the team entered the flat,
0:09:00 > 0:09:03it didn't take them long to find what they were looking for.
0:09:03 > 0:09:06When we pulled the curtains away from his airing cupboard,
0:09:06 > 0:09:10we were confronted by a sight that we see, I'm afraid, all too often.
0:09:10 > 0:09:13We found that he had a whole little production line going.
0:09:13 > 0:09:16We've got plants that are ready for harvest.
0:09:16 > 0:09:18They go for the buds at the top of the plant.
0:09:18 > 0:09:20We've got 27 plants at the moment.
0:09:20 > 0:09:24It's quite a haul, but that isn't all the team has discovered.
0:09:26 > 0:09:29To maintain the correct environment for growing cannabis requires
0:09:29 > 0:09:33a lot of power, and officers suspect that the person who lives here
0:09:33 > 0:09:35has been helping himself to electricity.
0:09:35 > 0:09:38A wire has been fitted to bypass the meter.
0:09:38 > 0:09:40We're awaiting the electricity board
0:09:40 > 0:09:44to come out to make the area safe, and then we have
0:09:44 > 0:09:48colleagues of ours that are going to come away and take the plants.
0:09:48 > 0:09:51He's been arrested, taken away to the station.
0:09:51 > 0:09:54Growers of cannabis go to great lengths to conceal what
0:09:54 > 0:09:58they're doing, but there's one thing that isn't so easy to hide.
0:09:58 > 0:10:00So, the smell can give you away.
0:10:00 > 0:10:04In this instance, it did, so people will install vents.
0:10:04 > 0:10:07Unfortunately, the vent opens out over the front door,
0:10:07 > 0:10:08so it was a bit of a clue.
0:10:08 > 0:10:12Neighbourhood teams rely on intelligence from locals,
0:10:12 > 0:10:15and without it, this raid might never have happened.
0:10:15 > 0:10:19You never know what goes on behind closed doors. It's incredible.
0:10:21 > 0:10:24A man later pleaded guilty to producing cannabis.
0:10:24 > 0:10:27He was ordered to carry out 80 hours of unpaid work.
0:10:27 > 0:10:30The local community can rest assured, knowing that
0:10:30 > 0:10:33the neighbourhood teams are fast to respond when criminals are
0:10:33 > 0:10:35operating in their area.
0:10:40 > 0:10:42In Weston-super-Mare, the neighbourhood team has
0:10:42 > 0:10:45joined forces with officers from Trading Standards,
0:10:45 > 0:10:48and Her Majesty's Revenue and Customs, to clamp down on the sale
0:10:48 > 0:10:51of counterfeit and illegally imported goods
0:10:51 > 0:10:52in some of the town's shops.
0:10:52 > 0:10:54Hello? It's the police.
0:10:54 > 0:10:56It's absolutely tons and tons of booze.
0:10:56 > 0:11:00Not only are these products known to be dangerous, but their low prices
0:11:00 > 0:11:03mean they're also forcing honest shopkeepers out of the market.
0:11:03 > 0:11:04Very nice.
0:11:04 > 0:11:07So far, the team have already raided two shops, and seized hundreds
0:11:07 > 0:11:11of packets of what they believe are fake cigarettes and tobacco.
0:11:14 > 0:11:17Officers are now at the home address of one of the key suspects,
0:11:17 > 0:11:20where they have made yet more discoveries.
0:11:20 > 0:11:23Wayne Hughes is part of the team who carried out the search.
0:11:23 > 0:11:25A large quantity of cash,
0:11:25 > 0:11:29which has been seized from the house behind us. We...
0:11:29 > 0:11:32It's been seized because it's believed to have been
0:11:32 > 0:11:35proceeds of crime, and then here in this large bag,
0:11:35 > 0:11:39we have what we believe to be counterfeit cigarettes.
0:11:39 > 0:11:42Because they're counterfeit they've usually got
0:11:42 > 0:11:44unknown substances in them, which can be harmful.
0:11:44 > 0:11:48The owner of one of the shops that was raided earlier has arrived,
0:11:48 > 0:11:52and is being brought up to speed on the allegations that he's facing.
0:11:56 > 0:12:00Actually, it's my first business, and so I don't know much about that.
0:12:07 > 0:12:09You can answer all these questions...
0:12:09 > 0:12:12- If you come with me, we can go back to the police station.- OK.
0:12:13 > 0:12:16Meanwhile, Wayne and his colleague, Jack Roth,
0:12:16 > 0:12:19have been called to the final location of today's raid.
0:12:19 > 0:12:20We're off to a shop in town...
0:12:20 > 0:12:23It's only me. I've just got to go on an arrest...
0:12:23 > 0:12:27..and that's in relation to Trading Standards officers found what
0:12:27 > 0:12:31I believe to be a quantity of counterfeit tobacco or cigarettes.
0:12:34 > 0:12:35As Wayne and Jack arrive,
0:12:35 > 0:12:38it turns out that this could be the biggest haul of the day.
0:12:42 > 0:12:43As you can see,
0:12:43 > 0:12:49we've got a large quantity of packaged cigarettes in boxes,
0:12:49 > 0:12:51which have been found at the rear of the shop.
0:12:51 > 0:12:53If you compare it to an actual genuine one,
0:12:53 > 0:12:55as we did this morning at the previous premises,
0:12:55 > 0:12:58the actual design on the box is just subtly different,
0:12:58 > 0:13:01and there's certain little bits of writing on there that are
0:13:01 > 0:13:03missing, which shows that they're counterfeit.
0:13:03 > 0:13:05I'm arresting you for being in possession of...
0:13:05 > 0:13:08- Oh, yeah?- ..counterfeit goods.
0:13:08 > 0:13:12How much money's worth is there here, then? In the boxes. Roughly.
0:13:12 > 0:13:14About 23,000 cigarettes, we believe,
0:13:14 > 0:13:17and two and a quarter kilos of rolling tobacco.
0:13:19 > 0:13:22So, with the sort of tax and the cost of the product,
0:13:22 > 0:13:25how much are we looking at? Sort of retail value.
0:13:25 > 0:13:28Probably round about £6,000 to £7,000 in revenue.
0:13:30 > 0:13:34With another suspect arrested and thousands more cigarettes seized,
0:13:34 > 0:13:36today's operation is complete.
0:13:36 > 0:13:39The majority of the cigarettes that were seized have been
0:13:39 > 0:13:42confirmed as counterfeit, or illegally imported.
0:13:42 > 0:13:44The woman pleaded guilty to four labelling offences,
0:13:44 > 0:13:46and was fined £93.
0:13:47 > 0:13:50The owner of the property where the counterfeit cigarettes were seized
0:13:50 > 0:13:54pleaded to eight offences, and was given a 12-month community
0:13:54 > 0:13:58order, and ordered to pay more than £500 in costs.
0:13:59 > 0:14:02The owner of the second shop pleaded guilty to five customs offences,
0:14:02 > 0:14:07and was given a community order, and ordered to pay more than £2,000.
0:14:07 > 0:14:10No action was taken against the man in the shop.
0:14:15 > 0:14:18The flexible nature of modern neighbourhood policing means
0:14:18 > 0:14:21that the team have to be prepared for anything.
0:14:21 > 0:14:23Along with their community duties,
0:14:23 > 0:14:26they are sometimes called upon to help patrol events like large
0:14:26 > 0:14:30football games and protests, where tempers may fray,
0:14:30 > 0:14:33and hostile situations can erupt.
0:14:33 > 0:14:36Today, Jack Roth and Inspector Sharon Bennett will be embarking on
0:14:36 > 0:14:39the rigorous four-day course that is essential in becoming
0:14:39 > 0:14:41a public order trained officer.
0:14:41 > 0:14:44The training is to sort of allow us to deal effectively with
0:14:44 > 0:14:48public order situations such as football matches, protests,
0:14:48 > 0:14:49large violent disorders,
0:14:49 > 0:14:51which thankfully doesn't happen all the time,
0:14:51 > 0:14:53but just in case it does, obviously,
0:14:53 > 0:14:56we need to be prepared and trained for those types of situations.
0:14:56 > 0:14:59Policing large crowds wearing heavy protective clothing is
0:14:59 > 0:15:02physically demanding work.
0:15:02 > 0:15:04Before the day's training begins,
0:15:04 > 0:15:08the officers face a gruelling make or break fitness test.
0:15:08 > 0:15:10It's not very challenging. Everyone should pass.
0:15:10 > 0:15:11Sharon may be confident,
0:15:11 > 0:15:15but the mood is tense as the team line up for the first test.
0:15:15 > 0:15:19Any officer who fails to make the grade will be sent home.
0:15:22 > 0:15:24Known as the bleep test... MACHINE BLEEPS
0:15:24 > 0:15:27..the officers will have to run progressively faster to keep
0:15:27 > 0:15:29pace with the clock.
0:15:33 > 0:15:35..so, yeah, not too testing.
0:15:35 > 0:15:38Whilst the inspector has barely broken a sweat,
0:15:38 > 0:15:41Jack has found the test a little more demanding.
0:15:42 > 0:15:44- Well done, Jack, you did it. - Yeah, all right.
0:15:44 > 0:15:47- Yeah, we didn't think you would. - No,- I- didn't think I would.
0:15:47 > 0:15:49I've got to get fitter.
0:15:49 > 0:15:52Having passed the physical, Sharon and Jack head over to the
0:15:52 > 0:15:55classroom, but not everyone was so fortunate.
0:15:55 > 0:15:58Well done on the fitness test, first of all.
0:15:58 > 0:16:03Those that didn't pass the mark have been sent away.
0:16:03 > 0:16:05The session kicks off with a reminder of the potential
0:16:05 > 0:16:08situations the officers could face.
0:16:09 > 0:16:11The London riots saw situations
0:16:11 > 0:16:14where the police came under attack from missiles.
0:16:14 > 0:16:16Rioters were taking whatever came to hand,
0:16:16 > 0:16:19and hurling it at officers, so the team are learning how to
0:16:19 > 0:16:23remain focused, while being pelted from above.
0:16:23 > 0:16:25Stay safe under your roof. Going in.
0:16:26 > 0:16:28Once through the door of the barricaded building,
0:16:28 > 0:16:32their next challenge is an aggressor with a baseball bat.
0:16:32 > 0:16:33You know how it works.
0:16:33 > 0:16:35We've got to come in and speak to you, haven't we?
0:16:35 > 0:16:38When it comes to battling big blokes with bats,
0:16:38 > 0:16:41first through the door Sharon can definitely hold her own.
0:16:45 > 0:16:48By making the training as realistic as possible,
0:16:48 > 0:16:51officers know full well what to expect,
0:16:51 > 0:16:54should they ever need to use these skills on the street.
0:16:54 > 0:16:57- You need to calm yourself down, all right?- I am calm.
0:17:01 > 0:17:04WHISTLE BLASTS
0:17:04 > 0:17:06Oh, sweaty mess.
0:17:06 > 0:17:09He was hitting those shields as hard as he could, bless him, but,
0:17:09 > 0:17:12yeah, as soon as we got all linked together and we were able to
0:17:12 > 0:17:14squish him into the corner, then it was a lot...
0:17:14 > 0:17:15Felt a lot better.
0:17:15 > 0:17:17There's no time to cool off.
0:17:17 > 0:17:19These are the personal fire extinguishers.
0:17:19 > 0:17:22In fact, things are about to get a whole lot warmer.
0:17:22 > 0:17:25We're just about to have some petrol bombs thrown at us.
0:17:27 > 0:17:28Forward.
0:17:29 > 0:17:31Good.
0:17:32 > 0:17:35Even though the officers are wearing fire retardant gloves and
0:17:35 > 0:17:40balaclavas, this is still a very dangerous exercise...
0:17:41 > 0:17:44..but it's one that is essential to their training.
0:17:44 > 0:17:48At the moment, we're exposing the officers to petrol reception,
0:17:48 > 0:17:50which is for two reasons, really.
0:17:50 > 0:17:53The first one is to simulate what they may come up against
0:17:53 > 0:17:57in the event of disorder where petrol bombs are used.
0:17:57 > 0:18:00The other one is to give the officers confidence in the
0:18:00 > 0:18:01kit that they're using.
0:18:01 > 0:18:04And I think, when you actually experience it for yourself...
0:18:04 > 0:18:08- Petrol bomber! - ..you do gain that confidence.
0:18:08 > 0:18:10Today's been hard work, but really good fun, all in all.
0:18:10 > 0:18:12A lot harder physically than I thought it was going to be.
0:18:12 > 0:18:15The instructors have been really good, giving clear
0:18:15 > 0:18:17instructions as we've gone along. I've understood it all.
0:18:17 > 0:18:19Yeah, it's good fun. Really good fun.
0:18:19 > 0:18:21Obviously, it won't be good fun in a real situation.
0:18:21 > 0:18:24No-one wants petrol bombs thrown at them, do they?
0:18:24 > 0:18:27No-one wants to be hit with baseball bats and what have you, so, yeah.
0:18:27 > 0:18:29At the end of the day, we just want to go home to our families
0:18:29 > 0:18:33and get home safely, and for everyone else to be safe.
0:18:33 > 0:18:36It's been a hard day, but the team have had a real taste of what
0:18:36 > 0:18:40they could expect to face when dealing with a hostile crowd.
0:18:40 > 0:18:43But, for now, it's back to their neighbourhood beats.
0:18:49 > 0:18:50In Weston-super-Mare,
0:18:50 > 0:18:55both PCSO Nicola Barton and PC Jim Murray are responding to
0:18:55 > 0:18:58different welfare calls about elderly members of the community.
0:19:00 > 0:19:02Nicola is visiting the house of an elderly lady.
0:19:02 > 0:19:05We've had a concern for welfare about
0:19:05 > 0:19:09a 74-year-old lady that is not answering her phone,
0:19:09 > 0:19:14and hasn't been seen, so we're going to knock on the door,
0:19:14 > 0:19:15see if she's OK.
0:19:16 > 0:19:19Her daughter has been trying to contact her for 24 hours,
0:19:19 > 0:19:21but has been unable to get through.
0:19:22 > 0:19:25It's always a bit nerve-racking going to these kind of jobs,
0:19:25 > 0:19:28because sometimes you... Sometimes these things do happen,
0:19:28 > 0:19:30and you come across sudden deaths,
0:19:31 > 0:19:35which are not very nice for anybody, really.
0:19:35 > 0:19:37Especially if you're first on the scene.
0:19:37 > 0:19:42Nicola is trained to deal with every eventuality, good or bad.
0:19:42 > 0:19:45Arriving at the address, her priority is to discover why the
0:19:45 > 0:19:48elderly lady has stopped answering her daughter's phone calls.
0:19:48 > 0:19:52This is the lady's house, who... She hasn't been seen.
0:19:52 > 0:19:55DOORBELL CHIMES
0:19:55 > 0:19:57There's nobody in the lounge area.
0:19:57 > 0:20:01With no sign of the lady, Nicola might have to call for assistance.
0:20:04 > 0:20:08In a different part of town, Jim Murray is responding to another call
0:20:08 > 0:20:10from a concerned member of the community.
0:20:10 > 0:20:13Well, there's a lady down there that's reported to be
0:20:13 > 0:20:17a little confused, so we're just going to pop down there and
0:20:17 > 0:20:20see if we can locate the lady, and see if she needs any help.
0:20:20 > 0:20:24Weston-super-Mare has over 50 residential care homes for
0:20:24 > 0:20:27the elderly, and it's not uncommon for a resident to become
0:20:27 > 0:20:32disorientated, and wander away from their familiar surroundings.
0:20:32 > 0:20:35And... Oh, there's a lady down there. That could be her.
0:20:37 > 0:20:39Afternoon.
0:20:39 > 0:20:40Hello, then. How are you?
0:20:41 > 0:20:45- And whereabouts are you living at the moment?- Er, Weston-super-Mare.
0:20:45 > 0:20:46Yeah, not a problem.
0:20:46 > 0:20:49Jim quickly establishes that the lady is indeed from one of
0:20:49 > 0:20:51the local care homes. BLEEP
0:20:51 > 0:20:53I can take you back there, yeah, if you want.
0:20:53 > 0:20:55- I've only got 40... - I'm not going to charge you.
0:20:55 > 0:20:58I'm not going to charge you any money, I'm not a taxi,
0:20:58 > 0:21:01but I'll take you back there, just to make sure you get back safely.
0:21:01 > 0:21:03It seems that this lady may have lived near here at some point
0:21:03 > 0:21:07in her life, and she has wandered back to take a look around.
0:21:10 > 0:21:12- Well, you've been out a while, then. - SHE LAUGHS
0:21:12 > 0:21:13- Are they missing you, do you know?- No.
0:21:13 > 0:21:15But you've missed lunch, haven't you?
0:21:21 > 0:21:24Come on, then. I'll take you back, then.
0:21:24 > 0:21:28Experienced at dealing with these delicate situations, Jim knows
0:21:28 > 0:21:32that the best thing for this woman is a chauffeur-driven ride home.
0:21:32 > 0:21:34Just mind your skirt there, right?
0:21:37 > 0:21:39- Is this the right place? - Yeah.
0:21:39 > 0:21:42Let me go and speak to your staff, make sure you get home safely.
0:21:43 > 0:21:45Come on, then.
0:21:45 > 0:21:47Take care, now. Bye.
0:21:47 > 0:21:49Every now and then, we do get residents that will wander off,
0:21:49 > 0:21:51and perhaps go back to their original homes,
0:21:51 > 0:21:53where they're from,
0:21:53 > 0:21:55or try and make their way back to their original homes, where they
0:21:55 > 0:22:00think they still live, you know, just due to the confusion, really.
0:22:00 > 0:22:03But, luckily, this one's got back safe and sound.
0:22:03 > 0:22:06That was a great result for Jim, but Nicola is still trying to
0:22:06 > 0:22:10discover why a 74-year-old lady isn't answering her phone.
0:22:10 > 0:22:12There's nobody in the lounge area.
0:22:22 > 0:22:24- Hello, are you Helen? - Yes.
0:22:24 > 0:22:27Oh, your relative has just been wondering where you were,
0:22:27 > 0:22:29because she hasn't heard from you.
0:22:29 > 0:22:32- Which relative is this? - Your daughter.- Oh, right.
0:22:32 > 0:22:34As far as I know, she hasn't tried to phone me.
0:22:34 > 0:22:37Do you want to make sure your phone is...?
0:22:37 > 0:22:39- Yeah, that's a good idea. - ..not off the hook?
0:22:39 > 0:22:41See if you can get a ringtone.
0:22:41 > 0:22:43- And then we'll go from there. - I'll do that.
0:22:43 > 0:22:46Nicola couldn't have wished for a better outcome.
0:22:46 > 0:22:48The lady appears to be fine...
0:22:48 > 0:22:51Look, there's an intermittent sound.
0:22:51 > 0:22:54..which is more than can be said for her telephone.
0:22:54 > 0:22:57You've got five new messages.
0:22:57 > 0:22:59The phone appears to have been playing up,
0:22:59 > 0:23:02and she's been missing her daughter's frantic calls.
0:23:02 > 0:23:05It's high time that the girl's mind was put at ease.
0:23:05 > 0:23:06Hello.
0:23:08 > 0:23:11I gather you've been trying to get hold of me.
0:23:11 > 0:23:14Since when?
0:23:14 > 0:23:16Right. OK, then. Bye.
0:23:18 > 0:23:20Happy that the lady is safe and sound,
0:23:20 > 0:23:23Nicola can get back on patrol.
0:23:23 > 0:23:25And you're going to phone BT to get the phone sorted?
0:23:25 > 0:23:27- Cos I think there's something wrong with it.- Yeah, I think so.
0:23:27 > 0:23:29- Well, it's lovely to meet you. - And you, yes.
0:23:29 > 0:23:32- All right, you take care.- Yes. - That was really nice, meeting Helen.
0:23:32 > 0:23:34It was really lovely for her to open the door,
0:23:34 > 0:23:36and for me to find her all in order.
0:23:42 > 0:23:45Today, the neighbourhood team in Taunton are facing
0:23:45 > 0:23:48a slightly different task to the usual challenges of community
0:23:48 > 0:23:52policing, because the world-famous singer, Rod Stewart,
0:23:52 > 0:23:56is playing a concert at Somerset County cricket ground.
0:23:56 > 0:23:59Although, as excited fans begin to arrive,
0:23:59 > 0:24:01it would appear that Rod may have some competition.
0:24:01 > 0:24:05- We love the police!- Love the police, go, police!- And Rod Stewart! Whoo!
0:24:05 > 0:24:08One of the officers on duty today is Tony Wearmouth.
0:24:09 > 0:24:1218,000 - just over - people attending the event.
0:24:12 > 0:24:17Absolutely superb. Everybody is just in a fantastic mood.
0:24:17 > 0:24:19This is all about community policing.
0:24:19 > 0:24:21Can't wait for the music to start, personally.
0:24:21 > 0:24:25Today is a huge event for Taunton, and the surrounding areas,
0:24:25 > 0:24:26but for the neighbourhood team,
0:24:26 > 0:24:30today isn't just about the concert, as in addition to policing
0:24:30 > 0:24:34the event, they also have to deal with their usual duties.
0:24:35 > 0:24:38There are a lot of police staff and PCSOs on duty at the time.
0:24:38 > 0:24:42We're all doing roving patrols, looking out for Mr Criminal.
0:24:44 > 0:24:46But the reality is that, on a day like today,
0:24:46 > 0:24:48with so many of the neighbourhood team's
0:24:48 > 0:24:50resources tied up at the concert,
0:24:50 > 0:24:54opportunistic thieves may see it as a chance to help themselves.
0:24:54 > 0:24:56Yeah, we've just heard on the radio that there's
0:24:56 > 0:24:58a theft in progress close by to our location.
0:24:58 > 0:25:00We're just going to walk down and see if we can get any more
0:25:00 > 0:25:03details, or possibly, hopefully...
0:25:04 > 0:25:07Somebody's... Just coming through on the radio now.
0:25:07 > 0:25:08Somebody's stealing lead off a roof,
0:25:08 > 0:25:12so we're going to go down and hopefully try and catch somebody.
0:25:12 > 0:25:15A short walk later, Tony finds the address...
0:25:18 > 0:25:20..and he may have arrived in the nick of time.
0:25:23 > 0:25:25- Have you been up on the roof at all? - No.
0:25:25 > 0:25:28- Eh?- No.- Yeah?- No.- Oh, right.
0:25:33 > 0:25:34We've got, erm...
0:25:36 > 0:25:39These guys here, we don't know if this is the right area...
0:25:39 > 0:25:42There's obviously some lead missing from up there,
0:25:42 > 0:25:44but these guys were just...
0:25:49 > 0:25:50..as you can see.
0:25:50 > 0:25:53The lad's a tenant, but claims he has no idea how the protective
0:25:53 > 0:25:55metal from the roof has disappeared.
0:25:55 > 0:25:57This certainly isn't the first time that Tony
0:25:57 > 0:26:00has had to deal with lead being taken from people's roofs.
0:26:00 > 0:26:04Stealing lead is a crime, because of its high value, and the
0:26:04 > 0:26:09weight of it, they take it to scrap merchants, and things like that,
0:26:09 > 0:26:11weigh it in, and they get shed loads of money for it.
0:26:11 > 0:26:12Looking at the property,
0:26:12 > 0:26:15it's clear to see where the lead has been removed.
0:26:15 > 0:26:17If you see where the, erm...
0:26:17 > 0:26:21About a brick and a half up from the edge of the roof and the wall,
0:26:21 > 0:26:23you can just see a bit of lead sticking out there,
0:26:23 > 0:26:26and there should be a groove and lead all the way along there,
0:26:26 > 0:26:29to keep the water from going through the roof into the building below.
0:26:29 > 0:26:32Obviously, it looks like it's missing,
0:26:32 > 0:26:35and also down the ridge there, or the gulley there, as well.
0:26:35 > 0:26:39An allegation is one thing, but for a watertight case,
0:26:39 > 0:26:42the neighbourhood team will need some evidence.
0:26:42 > 0:26:45Around the back of the garden area,
0:26:45 > 0:26:49we just found this box of lead, which, as you can see, is shaped
0:26:49 > 0:26:53in the shape of the gulley that it's potentially been stolen from,
0:26:53 > 0:26:56but looks like we've got our lead, and looks like we may
0:26:56 > 0:27:00potentially have our man as well, so another good job done.
0:27:02 > 0:27:05With all the evidence suggesting that this lad stole the lead, he's
0:27:05 > 0:27:08placed under arrest and taken back to the station,
0:27:08 > 0:27:11where he was charged with theft of lead.
0:27:11 > 0:27:15When he appeared before magistrates, he was given a community order,
0:27:15 > 0:27:19and ordered to pay £250 compensation to the owner of the property.
0:27:23 > 0:27:26Job done, Tony and the team head back to the cricket ground,
0:27:26 > 0:27:30where the concert is now in full swing.
0:27:30 > 0:27:32# 19 years old and as sweet as she could be. #
0:27:32 > 0:27:35Not everyone has been able to get tickets for the show,
0:27:35 > 0:27:38so an added concern for the team are the numbers of fans who've
0:27:38 > 0:27:41congregated on the riverbank next to the cricket ground,
0:27:41 > 0:27:44where they can still hear the concert, and get into the groove.
0:27:44 > 0:27:46Hello, ladies.
0:27:46 > 0:27:48We're just surveying the riverside.
0:27:48 > 0:27:50There's quite a few people down on the riverside.
0:27:50 > 0:27:52We're just making sure that there are
0:27:52 > 0:27:54no issues in relation to health and safety.
0:27:56 > 0:28:00As a firework display brings the concert to a close,
0:28:00 > 0:28:02today has been a success for the neighbourhood team.
0:28:02 > 0:28:05We've had loads of thank yous from the public for our support,
0:28:05 > 0:28:07so all in all, a very good night.
0:28:07 > 0:28:09And as the fans emerge,
0:28:09 > 0:28:12it appears that a good time has been had by all.
0:28:12 > 0:28:20# We are sailing, stormy waters. #
0:28:24 > 0:28:26And if you need to speak to your neighbourhood team,
0:28:26 > 0:28:30then dial the police non-emergency phone number, 101.
0:28:30 > 0:28:31See you next time.