0:00:05 > 0:00:08An estimated one in six people in Britain live in social housing.
0:00:11 > 0:00:14Britain's housing officers are at the sharp end.
0:00:14 > 0:00:18There is not enough social housing. There's not enough to meet the demand.
0:00:18 > 0:00:24They deal with around ten million people day in, day out.
0:00:24 > 0:00:25This is the good part.
0:00:25 > 0:00:30Most are good tenants, but some risk everything with their anti-social behaviour.
0:00:32 > 0:00:35- What are you's lot doing? - We have a problem.
0:00:35 > 0:00:39This week, they're tackling tenants who break the rules...
0:00:40 > 0:00:43The dark one looked quite... vicious to me.
0:00:43 > 0:00:46..trying to find homes for those most in need...
0:00:46 > 0:00:50They can't release her from hospital because she's got nowhere to go,
0:00:50 > 0:00:52and she needs a new property to move into.
0:00:52 > 0:00:56..and stepping in when things get out of control.
0:00:56 > 0:00:59If they get really desperate, taking them drugs,
0:00:59 > 0:01:01they'll be in here.
0:01:12 > 0:01:16In Hyde, Greater Manchester, enforcement officer Martin Bell
0:01:16 > 0:01:19deals with the most serious issues affecting tenants.
0:01:19 > 0:01:23Everything from violent neighbours to criminal activity.
0:01:24 > 0:01:28Today, he's been called in by housing officer Jonathan Plumb
0:01:28 > 0:01:30to deal with a number of complaints
0:01:30 > 0:01:34from residents at this over-55s sheltered housing scheme.
0:01:34 > 0:01:37We've got a complaint on anti-social behaviour from this address.
0:01:37 > 0:01:40Visitors coming and going. Young males by the sound of it.
0:01:40 > 0:01:45We've also had complaints of drug use as well, in the rear of this property.
0:01:46 > 0:01:50The problems began five months ago when 89-year-old Nellie moved into
0:01:50 > 0:01:52a one-bedroom bungalow on the estate.
0:01:52 > 0:01:55Martin believes she's broken the rules of the scheme
0:01:55 > 0:01:58by allowing her 39-year-old grandson to live with her.
0:01:58 > 0:02:01They think he's at the root of the problems.
0:02:02 > 0:02:05Is Darren still coming round, your grandson?
0:02:05 > 0:02:07He comes round. I give him meals, you see, because
0:02:07 > 0:02:11- he hasn't got a permanent address. - Is he living here, Nellie?
0:02:11 > 0:02:14No, he comes for meals because I have to give him a good meal.
0:02:14 > 0:02:17I make sure he has to have something.
0:02:17 > 0:02:20Darren has convictions for drug use and theft,
0:02:20 > 0:02:24and he caused trouble for elderly residents at Nellie's last home.
0:02:25 > 0:02:31We're getting complaints with regards to males coming to the property.
0:02:31 > 0:02:36Last Wednesday night, between about 9pm and 11pm
0:02:36 > 0:02:39outside the back door, there was a group of people.
0:02:39 > 0:02:44- People?- Yes.- Oh, you must be joking. When were this?
0:02:44 > 0:02:48- Last Wednesday night. - I'm being set up. No way. No way.
0:02:48 > 0:02:52There were no group of people at that time of the night.
0:02:52 > 0:02:56Many of the complaints centre on Nellie's shed,
0:02:56 > 0:02:59where neighbours suspect drug taking is going on.
0:02:59 > 0:03:03One of the complaints is they're just congregating out here.
0:03:06 > 0:03:09Has it got something to do with what's in here?
0:03:12 > 0:03:15Shall we just have a look inside and see?
0:03:15 > 0:03:19- It's not even locked.- Wow, there's a lot of rubbish in there.
0:03:19 > 0:03:24There's a box of needles there as well, Nellie.
0:03:24 > 0:03:26You can just see them there, so listen,
0:03:26 > 0:03:29I'll close it up for you, Nellie, but don't go in there again, OK?
0:03:29 > 0:03:30- OK.- All right.
0:03:30 > 0:03:34Although Nellie is new to the sheltered bungalows,
0:03:34 > 0:03:37she's been a tenant with the housing association for 16 years,
0:03:37 > 0:03:42and they have had to deal with Darren on numerous occasions.
0:03:42 > 0:03:45She's saying he's not been coming round, he's not been staying over.
0:03:45 > 0:03:50His friends haven't been coming round the back, but yet, there's evidence there.
0:03:50 > 0:03:54You look at her past, and you realise this has happened before.
0:03:54 > 0:03:58She also won't have a bad word said against him either.
0:04:03 > 0:04:09Nellie has brought up her grandson Darren since he was a week old.
0:04:27 > 0:04:33Neighbour Bev lives on one side of Nellie, and on the other is Phil.
0:04:33 > 0:04:36They've been scared by groups of men using the shed late at night,
0:04:36 > 0:04:40and they no longer feel safe in their homes.
0:04:40 > 0:04:44You said to me one night you were getting a lot of noise, didn't you?
0:04:44 > 0:04:49I said to Bev, I can hear things at two and three and four o'clock in the morning in the back.
0:04:49 > 0:04:53I said I've come out a few times and I've seen a few things, you know.
0:04:53 > 0:04:58At first I thought it's the noise of first moving in, stuff to do,
0:04:58 > 0:05:00but...carried on and carried on,
0:05:00 > 0:05:02and all this noise in the middle of the night,
0:05:02 > 0:05:08doors banging and noises... I don't even know what they were.
0:05:08 > 0:05:13I mean, for a lady of 89, you wouldn't expect this sort of noise,
0:05:13 > 0:05:15and it's not the old lady, obviously,
0:05:15 > 0:05:19it's him coming in and out at all hours, you know.
0:05:19 > 0:05:23But the other guy came knocking on the door one morning, didn't he?
0:05:23 > 0:05:28You wasn't here, he came knocking, can you take this stuff to the scrap yard, and he was like this...
0:05:28 > 0:05:31You could see it in his eyes, he was absolutely...
0:05:31 > 0:05:33His pupils were so big, it was unbelievable.
0:05:33 > 0:05:36You know what they'd been doing.
0:05:48 > 0:05:54Housing officer Lee Barrett manages almost 1,000 households in Pendle, East Lancashire.
0:05:54 > 0:05:58Today, he's on his way to visit a tenant whose neighbours believe
0:05:58 > 0:06:02he may be keeping a banned dangerous breed of pit-bull terrier.
0:06:02 > 0:06:07There has been some allegations that the dogs are dangerous dogs,
0:06:07 > 0:06:10pit-bulls, maybe Staffordshire bull-terriers,
0:06:10 > 0:06:15I'm not entirely sure, but we need to figure out what is the best course of action here.
0:06:21 > 0:06:25Maz keeps his dogs in a make-shift kennel outside and his neighbours
0:06:25 > 0:06:29have reported that they've been escaping from his garden.
0:06:31 > 0:06:35- Hi, it's Lee from housing, Pendle. - Are you all right?- Yeah, you OK?
0:06:35 > 0:06:37DOGS BARK Have you just got the two?
0:06:37 > 0:06:42If Maz can't keep his pets under control,
0:06:42 > 0:06:46he may need to choose between them and his home.
0:06:46 > 0:06:49I'm just thinking the dark one looked quite vicious to me.
0:06:49 > 0:06:53I can see why other people might be frightened of it.
0:06:53 > 0:07:00Five-year-old Elise lives next door with her mum and dad, Eddie and Nicola.
0:07:00 > 0:07:05The family are so afraid of the dogs they haven't used their back garden for more than a year.
0:07:05 > 0:07:09I was doing the garden and then the dogs tried to bounce into next door,
0:07:09 > 0:07:12basically bounce into here to try and get me.
0:07:12 > 0:07:15Obviously, I'm a grown man with a hedge trimmer in my hands
0:07:15 > 0:07:18and the dogs are still trying to get me,
0:07:18 > 0:07:21so Nicola and I had concerns about Elise playing in the back garden.
0:07:21 > 0:07:24We don't want to risk her going outside and playing,
0:07:24 > 0:07:26we turn away for a second and then a dog runs through.
0:07:26 > 0:07:30It wouldn't matter if it's a Staff cross pit or a Labrador,
0:07:30 > 0:07:34if it was barking and growling and trying to get through the fence,
0:07:34 > 0:07:37we still feel exactly the same.
0:07:37 > 0:07:42We don't want to be the statistics, or the couple in't paper.
0:07:42 > 0:07:45Pit-bulls are banned under the Dangerous Dogs Act
0:07:45 > 0:07:49and because Lee is concerned these dogs may be illegal,
0:07:49 > 0:07:52he's called in the local dog warden.
0:07:52 > 0:07:55- What are they called? - That's King and this is Niku.
0:07:55 > 0:07:59Have you got any paperwork or anything with the dogs?
0:07:59 > 0:08:01No, I didn't see that.
0:08:01 > 0:08:04You need to make sure when you're buying a dog of what you're buying.
0:08:04 > 0:08:08There you go, I wanted a dog, to play with, right,
0:08:08 > 0:08:10and I ended up... I don't know what with.
0:08:10 > 0:08:12With two big Staffie types.
0:08:14 > 0:08:19My concern is that they're pit-bull types and pit-bull types are illegal.
0:08:19 > 0:08:23They're a banned breed, you're not supposed to keep them in the UK.
0:08:23 > 0:08:24- These?- Yeah.- Are you sure?
0:08:24 > 0:08:27I'm not sure, it's not my decision to make that,
0:08:27 > 0:08:31it's the gentleman that works for the police that decides that, OK?
0:08:31 > 0:08:35As the warden suspects the dogs are illegal pit-bull types,
0:08:35 > 0:08:37she refers them to the police.
0:08:38 > 0:08:41If Maz's dogs are confirmed as pit-bull types,
0:08:41 > 0:08:42they may be destroyed.
0:08:47 > 0:08:50- Hi.- Are you all right? - I'm from the police station.
0:08:50 > 0:08:53The dog warden's got concerns about your two dogs there,
0:08:53 > 0:08:57and she's worried there might be a section one dangerous dog.
0:08:57 > 0:09:02Obviously, if it turns out they're not a section one dangerous animal,
0:09:02 > 0:09:04- you'll get them back, all right?- OK.
0:09:05 > 0:09:09What I don't want to you do is get upset with your neighbours,
0:09:09 > 0:09:12because it's not their fault at all, you know.
0:09:12 > 0:09:16- They were concerned because of the children more than anything else. - I suppose, yeah.
0:09:18 > 0:09:22Maz has agreed to hand over his dogs for identification.
0:09:22 > 0:09:26But it could now be several weeks before he knows what will happen to them.
0:09:26 > 0:09:29He's a bit scared, bless him.
0:09:42 > 0:09:44At the sheltered scheme in Hyde,
0:09:44 > 0:09:49the complaints about convicted drug user Darren have escalated.
0:09:49 > 0:09:52Neighbour Phil believes he's witnessed drug dealing
0:09:52 > 0:09:57right outside his back door, and he's scared of being broken into.
0:09:58 > 0:10:02I've seen these people, how desperate they can get,
0:10:02 > 0:10:05and if they get really desperate, I don't care who they are,
0:10:05 > 0:10:08when they're taking them drugs, they'll be in here.
0:10:08 > 0:10:12Phil moved into the sheltered scheme a year ago
0:10:12 > 0:10:14because of his difficulty walking.
0:10:14 > 0:10:18He's recently been going to extreme lengths to feel safe in his own home.
0:10:20 > 0:10:23It may never happen, but I'm not going to push things.
0:10:23 > 0:10:25That gets locked.
0:10:25 > 0:10:30It's not going to do a lot, but if they're going to get in,
0:10:30 > 0:10:36it's going to make a noise, and this goes behind it as well here. I just put this behind it.
0:10:39 > 0:10:42I put that back up. If somebody tries it, it pushes off.
0:10:42 > 0:10:47It's not going to stop them getting in, but I can hear a noise. It wakes me up.
0:10:47 > 0:10:51It's upsetting. I've never lived like this and never want to live like this again.
0:10:51 > 0:10:57Phil feels safer sleeping on the sofa so he can react quickly if someone tries the back door.
0:10:59 > 0:11:02And I've got to leave my head that way
0:11:02 > 0:11:05so that if anything does happen, I'm up.
0:11:18 > 0:11:21This morning, Martin is back to see Nellie,
0:11:21 > 0:11:25this time with a fellow enforcement officer, Pam Hollingsworth.
0:11:25 > 0:11:30We've got concerns that people are coming to your property,
0:11:30 > 0:11:36- younger people, they're obviously not coming to see you.- That's the first one that's come there.
0:11:36 > 0:11:39They're perhaps coming looking for your grandson.
0:11:39 > 0:11:44Nellie, can I have a look in your shed again just like we discussed last time?
0:11:46 > 0:11:48I've cleared some out.
0:11:48 > 0:11:52Don't touch it, Nellie, you see this?
0:11:52 > 0:11:57Nellie, you see this? You see that? That's a syringe.
0:11:57 > 0:12:01Pam, there's still some syringes in this shed,
0:12:01 > 0:12:03some drug paraphernalia.
0:12:03 > 0:12:07Because of the growing evidence and number of complaints,
0:12:07 > 0:12:12Pam and Martin will take some form of action against Nellie's grandson, Darren.
0:12:20 > 0:12:24There are 4.5 million people on the waiting list for social housing,
0:12:24 > 0:12:27but many of those will never secure a home.
0:12:31 > 0:12:34Most housing associations work on a strict points-based system.
0:12:34 > 0:12:39It's those with the most points and the greatest need who get the homes.
0:12:40 > 0:12:42There is a myth round in social housing
0:12:42 > 0:12:45that if you're a young single girl and you fall pregnant,
0:12:45 > 0:12:49you will automatically be granted a property and that isn't the case.
0:12:49 > 0:12:52We have many applicants from many different walks of life
0:12:52 > 0:12:55that suffer from different circumstances.
0:12:55 > 0:12:59Sometimes an unexpected change in circumstance can send people
0:12:59 > 0:13:04who never expected to need social housing straight to the top of the list.
0:13:06 > 0:13:1058-year-old Jane is in desperate need of somewhere to live.
0:13:10 > 0:13:14Up until six months ago, she had her own private house
0:13:14 > 0:13:17and a full-time job managing a nursing home.
0:13:17 > 0:13:23But she lost both of them after a circulatory illness led to the amputation of her right leg.
0:13:24 > 0:13:27Shall I introduce you to Elizabeth?
0:13:29 > 0:13:32So this is my leg,
0:13:32 > 0:13:38but my sort of first leg. Apparently, you graduate to different legs.
0:13:38 > 0:13:43What I have to do, that's like a sock that I wear on my stump,
0:13:43 > 0:13:48because the stump actually goes inside there.
0:13:48 > 0:13:54I have no doubt there will be plenty of other Elizabeths along the way.
0:13:54 > 0:13:57But at the moment it's a pretty crude thing,
0:13:57 > 0:14:01but I will eventually have one that's covered in, you know,
0:14:01 > 0:14:05flesh-coloured, which will look more like a leg.
0:14:06 > 0:14:10Jane's old home could not be adapted for her disability.
0:14:11 > 0:14:17Previously, my house was a two up, two down little terraced house with very steep stairs.
0:14:19 > 0:14:21With the best will in the world,
0:14:21 > 0:14:25there's no way I could have got up and down these stairs.
0:14:26 > 0:14:30Jane's three grown-up children offered to have their mum move in,
0:14:30 > 0:14:33but none of their homes were suitable for a wheelchair.
0:14:36 > 0:14:38Jane's now been in hospital for six months
0:14:38 > 0:14:43and she can't be discharged until an appropriate property is found.
0:14:43 > 0:14:45I've had enough of hospitals now.
0:14:46 > 0:14:49I want to get back to some form of normality.
0:14:49 > 0:14:53You know, I've seen quite a few people go home
0:14:53 > 0:14:58and I've not gone home yet, and so I'm ready for it to be my turn.
0:15:01 > 0:15:05Social housing is now Jane's best chance of finding a home.
0:15:06 > 0:15:13Shauna Hindersly is the lettings manager at her local housing association.
0:15:13 > 0:15:17There are some properties, privately owned or rented privately,
0:15:17 > 0:15:21that are just totally unsuitable for adaptation for whatever reason,
0:15:21 > 0:15:25and what we can offer is an alternative to that.
0:15:25 > 0:15:29We can look for specific properties that are suitable for adaptations,
0:15:29 > 0:15:34or alternatively we already have some adapted properties that will suit people's needs.
0:15:42 > 0:15:45In Hyde, there's been no sign of an end to the problems
0:15:45 > 0:15:50at the sheltered bungalows, and Martin is on his way back there.
0:15:50 > 0:15:55Obviously I have asked Nellie, does Darren live here, several times.
0:15:55 > 0:16:00No, he doesn't, which is fine, so now I have to prove that he does.
0:16:00 > 0:16:04Today, Martin is installing secret video cameras
0:16:04 > 0:16:08overlooking Nellie's bungalow to gather evidence against Darren.
0:16:13 > 0:16:17He's also using Phil's house to position a camera directly on the shed.
0:16:17 > 0:16:21That's roughly what it's going to look like, give or take...
0:16:21 > 0:16:24I'll move it out the way of this window frame.
0:16:25 > 0:16:28It's actually shocked me, really. An 89-year-old lady really.
0:16:28 > 0:16:33If it was mine, I don't think my grandson would be getting away with it, that's for sure.
0:16:33 > 0:16:38- He wouldn't be doing it at all. - Sometimes...- I know. I know. - I think love is blind sometimes.
0:16:38 > 0:16:40Blood is thicker than water they say, don't they?
0:16:40 > 0:16:43- Regardless of the consequences. - Yeah.
0:16:43 > 0:16:46Any activity at the rear of the property, criminal or not,
0:16:46 > 0:16:48I'm interested in seeing what's going on there.
0:16:48 > 0:16:54So that's it, really. We'll just have to see what comes over the weekend and what the camera picks up now.
0:16:54 > 0:16:58Any footage captured could be used in court
0:16:58 > 0:17:01if the Housing Association decided to take action against Darren
0:17:01 > 0:17:05and apply for an injunction to exclude him from the bungalows.
0:17:10 > 0:17:14If I didn't have the team or the resource to deal with anti-social behaviour,
0:17:14 > 0:17:16I dread to think what would happen,
0:17:16 > 0:17:20because if you can't deal with the problem, it doesn't go away.
0:17:20 > 0:17:23And if you can't deal with the problem, it becomes bigger and bigger,
0:17:23 > 0:17:27and then we're back to where we were possibly ten years ago or worse.
0:17:36 > 0:17:39In East Lancashire, Maz is missing his dogs.
0:17:41 > 0:17:45Dogs mean a lot to me. For some people they're just dogs.
0:17:45 > 0:17:47To me they're everything.
0:17:51 > 0:17:55If I have my dogs back, I'll do anything they say.
0:17:55 > 0:17:59Block your garden off so it is a secure place so they can't escape.
0:17:59 > 0:18:02I'll do that. If they have to be neutered, I'll do it.
0:18:12 > 0:18:16It's been two weeks since the police confiscated his pets. Today Maz will learn their fate.
0:18:16 > 0:18:22He's hoping they haven't been identified as banned pit-bull types.
0:18:22 > 0:18:24You wouldn't believe it.
0:18:24 > 0:18:27I can't explain how my heart is feeling right now.
0:18:27 > 0:18:33It's just thinking, what is he going to say to me? So...
0:18:40 > 0:18:43PHONE RINGS
0:18:43 > 0:18:47- 'Hello. You OK?'- Hi. Yes, I'm OK.
0:18:47 > 0:18:52'Your dogs have been assessed and the officer, despite his first impressions,
0:18:52 > 0:18:56'has measured them and he's assessed them as Staffie types.'
0:18:56 > 0:19:00- Right.- 'They're not pit-bulls.' - Right, OK.
0:19:00 > 0:19:02- 'All right, so...'- OK.
0:19:03 > 0:19:08- 'Are you all right?'- I'm so happy. You wouldn't believe how happy I am, you know that?
0:19:08 > 0:19:09'I can imagine.
0:19:09 > 0:19:14'I will be with you shortly and bring your dogs back to you.'
0:19:14 > 0:19:16OK! You know what, I'll be waiting for you.
0:19:16 > 0:19:20If I can get flowers, I'll put them outside on the footpath. I'll do it, you know!
0:19:20 > 0:19:24Can you believe that? Can you?
0:19:24 > 0:19:26I can't, I can't.
0:19:26 > 0:19:28Look at the happiness on me.
0:19:29 > 0:19:30Here we go.
0:19:30 > 0:19:34- I'm so happy, you know that? - Your dog's here.
0:19:34 > 0:19:38Stay there.
0:19:39 > 0:19:45Easy. I'll take this one. OK. Hiya. HE GIGGLES
0:19:45 > 0:19:47You're back.
0:19:47 > 0:19:49Maz's dogs are legal, but the housing association
0:19:49 > 0:19:54still won't allow him to keep them if they continue to intimidate his neighbours.
0:19:57 > 0:20:01Next door, they are far from happy that the dogs are back.
0:20:01 > 0:20:04You don't see collies or Labradors or Chihuahuas
0:20:04 > 0:20:09in the paper for attacking kids. You see pit-bull terriers, Staff cross, Rottweilers.
0:20:09 > 0:20:13They're very, very territorial. They're very, very protective.
0:20:13 > 0:20:18If they get out, they see something, they latch on to it and don't let go and that's that.
0:20:18 > 0:20:21I don't want that happening to my little girl.
0:20:21 > 0:20:22I don't want to risk it.
0:20:22 > 0:20:27No one's ever going to put their kids in danger like that.
0:20:27 > 0:20:31We're looking in to moving now. We've been looking around, haven't we?
0:20:31 > 0:20:33- Yeah.- It's one of the options.
0:20:33 > 0:20:36- We don't want to move away from our home.- I want to stay here
0:20:36 > 0:20:40- cos I like it here, but then it doesn't seem worth it, does it?- No.
0:20:40 > 0:20:42Oi! Get down.
0:20:42 > 0:20:45So the neighbours can feel safe in their homes,
0:20:45 > 0:20:49housing officer Lee has asked Maz to build a solid fence to prevent the dogs escaping.
0:20:49 > 0:20:52DOG BARKS
0:20:52 > 0:20:57- Are you still going to put the mesh? - The mesh is going to go across.
0:20:57 > 0:21:01It's going to be another going across. It's going to be a mesh.
0:21:01 > 0:21:04- Then I'm going to block all that off at the back.- Right, OK.
0:21:04 > 0:21:10The thing that he's got there at the minute is just not acceptable whatsoever, not suitable.
0:21:10 > 0:21:13It definitely needs to be a better job than the thing
0:21:13 > 0:21:16that's in existence in the back garden at the moment.
0:21:16 > 0:21:21Unless a secure fence is built, Maz won't be able to keep his dogs.
0:21:29 > 0:21:34It's been two weeks since the surveillance cameras were installed at the sheltered bungalows.
0:21:38 > 0:21:41Martin has come to check the footage from the camera at Phil's house.
0:21:41 > 0:21:44I heard shuffling outside and I looked to see in the shed,
0:21:44 > 0:21:47but I don't know what the camera's picked up cos I've not touched it.
0:21:47 > 0:21:50OK. We'll look at the footage, and see what we think.
0:21:50 > 0:21:52- Let's have a look. - Keep your fingers crossed.
0:21:52 > 0:21:55He definitely went in that shed, definitely.
0:21:55 > 0:21:57I'll have a look.
0:21:59 > 0:22:01There you are. There he is.
0:22:05 > 0:22:06Is that his carrier bag?
0:22:06 > 0:22:09I don't think it's his Tesco shopping, again.
0:22:09 > 0:22:13What I'll do is take the machine away and burn this to disc
0:22:13 > 0:22:17as evidence for use in court, Phil. All right. See you later.
0:22:22 > 0:22:27Back at the office, Martin is viewing more evidence of Darren at the bungalows.
0:22:27 > 0:22:28This time at night.
0:22:28 > 0:22:30Darren returned to the property
0:22:30 > 0:22:36at 23:02 and then leaves at 9 o'clock in the morning.
0:22:36 > 0:22:38He's at least stayed the night.
0:22:38 > 0:22:40He's going to struggle to deny that.
0:22:40 > 0:22:43This is 1:10am.
0:22:43 > 0:22:49We've got Darren leaving the property by the front door.
0:22:49 > 0:22:562:07am, we've got an unknown male on a bike approaching Nellie's property.
0:22:56 > 0:22:59Clearly, knows where he's going.
0:22:59 > 0:23:04Darren returning to the property now at 5:01am,
0:23:04 > 0:23:09after leaving ridiculously early and having visitors in between that as well.
0:23:09 > 0:23:16So...again, that's not really the normal behaviour
0:23:16 > 0:23:19of a visitor at 5 o'clock in the morning.
0:23:19 > 0:23:22You don't go and visit your grandmother at that time. No one does.
0:23:23 > 0:23:25Now there's proof Darren is living at Nellie's
0:23:25 > 0:23:29sheltered bungalow, Pam and Martin need to decide what action to take.
0:23:29 > 0:23:31Ultimately, you know,
0:23:31 > 0:23:35we evict people if we have to and it is always a last resort.
0:23:35 > 0:23:38Obviously being ever mindful of her age and,
0:23:38 > 0:23:42you know, frailty that goes with being 89, I guess.
0:23:42 > 0:23:46We don't want to do that, that wouldn't serve anything.
0:23:46 > 0:23:50It's one of those cases where you're trying to juggle everything and at the same time
0:23:50 > 0:23:55take appropriate action. He's the main cause of the problem, so we want to deal with him.
0:23:55 > 0:23:58With their video evidence, Pam and Martin now
0:23:58 > 0:24:02have a stronger case if they decide to apply for an injunction to stop
0:24:02 > 0:24:04Darren from going near the bungalows.
0:24:09 > 0:24:13An injunction is a tool to try and encourage people
0:24:13 > 0:24:15to moderate their behaviour.
0:24:15 > 0:24:19It has the benefit or the power of a power of arrest
0:24:19 > 0:24:20that can be attached.
0:24:20 > 0:24:24It's quite severe, the potential penalties for breach,
0:24:24 > 0:24:26but it's something that hopefully
0:24:26 > 0:24:30you can work with your tenants with the injunction to protect other people in the area
0:24:30 > 0:24:36to try and encourage that change in behaviour and make sure the problems that were occurring have now ceased.
0:24:43 > 0:24:48In Glossop, Jane is keen to leave the hospital and get on with her life.
0:24:49 > 0:24:52She's been ready to go for the past two months,
0:24:52 > 0:24:55but she's still waiting for a new home to become available.
0:24:55 > 0:24:59I intend walking into my new life.
0:24:59 > 0:25:02Not wheeling in, walking in.
0:25:03 > 0:25:04Start as I mean to go on.
0:25:04 > 0:25:07Learning to walk again is going to take time, but Jane is
0:25:07 > 0:25:13determined her disability won't prevent her returning to her old job.
0:25:13 > 0:25:18- One, two...- 'It will be another, I don't know, month or so
0:25:18 > 0:25:20'before I can go back to work.
0:25:20 > 0:25:24'But I won't be able to do the 50 hours a week I used to do.'
0:25:24 > 0:25:27I'll have to know my own limitations.
0:25:27 > 0:25:33So it will all be new. I'm so used to having a car,
0:25:33 > 0:25:37I'll have to work out, you know, whether I can afford a car
0:25:37 > 0:25:42because I hate being dependant on other people all the time.
0:25:46 > 0:25:50Jane's three grown-up children have been trying to come to terms
0:25:50 > 0:25:54with what's happened to their mum, but it's been even harder for her elderly parents.
0:25:54 > 0:26:01I'm very lucky both my parents are still alive, but they're in their mid-80s and they don't want to...
0:26:03 > 0:26:05My mum, sometimes when she rings...
0:26:05 > 0:26:11"Hello Jane. It's Mum here, just wondering where you are and what you've been up to today.
0:26:11 > 0:26:16"Have you been anywhere?" No, Mum, just the usual, just my exercises and things.
0:26:16 > 0:26:21"Oh. I just thought it was such a lovely day, your father and I thought you might have been out."
0:26:21 > 0:26:26No, darling, I've not been out. "Oh, all right then."
0:26:26 > 0:26:31You put the phone down and you think, "For Christ's sake!".
0:26:36 > 0:26:38I'll get there in the end.
0:26:48 > 0:26:55Shauna Hildersley from the local housing association may just have some good news for Jane.
0:26:55 > 0:27:01A bungalow on a sheltered scheme has come up. Shauna has arranged to meet the warden,
0:27:01 > 0:27:03Julie, to see if it's suitable.
0:27:03 > 0:27:08They were looking to put a stair-lift in the privately-rented property that she was in,
0:27:08 > 0:27:13but it wasn't practical to do that. So what's happened is that she's had to give that property up and she's
0:27:13 > 0:27:17technically now what they call bed-blocking in Shire Hill in hospital.
0:27:17 > 0:27:20They can't release her from hospital because she's
0:27:20 > 0:27:25got nowhere to go and she needs a new property to move into. We're hoping to show her round today.
0:27:25 > 0:27:28She'll come in and have a look and see if it's suitable for her.
0:27:28 > 0:27:32She's bringing the occupational therapist from the hospital, so if there's any minor aids or
0:27:32 > 0:27:38adaptations that need doing, they'll be assessed here and there to make sure this is adequate
0:27:38 > 0:27:43- for Jane to move into. - Properties like this are rare.
0:27:43 > 0:27:48If it's not suitable, it could be a long time before another one becomes available.
0:27:48 > 0:27:53- I'm going up with the good leg.- Yep.
0:27:53 > 0:27:55- And over.- Fantastic.- Right.
0:27:55 > 0:28:01I want to make sure doors and things are wide enough for wheelchair access.
0:28:01 > 0:28:05Once I've got in, I'll go in my wheelchair.
0:28:05 > 0:28:10It's just that wheelchairs are a bit awkward to get up steps and things.
0:28:10 > 0:28:14Well, there's no problem with the door widths, is there?
0:28:14 > 0:28:17These properties don't very often come up really, to be honest.
0:28:17 > 0:28:22It can be adapted and only minimally, really.
0:28:22 > 0:28:25I think she'll be really happy. She'll be fine.
0:28:25 > 0:28:27That's your cooker point here.
0:28:27 > 0:28:32Although Jane has never lived in social housing, this house could be
0:28:32 > 0:28:34her best chance of leaving the hospital.
0:28:34 > 0:28:39- You will get your own choice. - I was a bit nervous this morning.
0:28:39 > 0:28:44I thought, "Oh, gosh, what happens if I get inside and it's just not what I want?"
0:28:44 > 0:28:51People are here from the housing association and I'll get inside and say I'm sorry, but I don't like it.
0:28:51 > 0:28:57But, no, I am pleasantly surprised, definitely.
0:28:57 > 0:29:03It's nice and quiet. Everywhere looks nicely kept across the road and everything.
0:29:03 > 0:29:07- I'm very pleased. - Good. It looks ideal to me.
0:29:07 > 0:29:09Yes.
0:29:09 > 0:29:15Jane wants to take the bungalow, but before she can move in, it will need to be adapted.
0:29:15 > 0:29:18She'll have to wait another month before it's ready.
0:29:25 > 0:29:31Pam and Martin are back at Nellie's bungalow on the Hyde sheltered scheme. With so much video evidence
0:29:31 > 0:29:36of Darren at the property, they want to have another look around before taking more serious action.
0:29:38 > 0:29:41- OK, thank you. - Why didn't you tell me?
0:29:41 > 0:29:46Well, I did make an appointment with you last week.
0:29:51 > 0:29:56Do you want us to do it now and get it over and done with or do you want us to come back?
0:30:00 > 0:30:01Is she going out?
0:30:03 > 0:30:06- Sorry, are you Darren? - Yeah.- Right, OK.
0:30:06 > 0:30:09So do we know when's the best time to do the property inspection?
0:30:13 > 0:30:15Do you want to do it next week?
0:30:15 > 0:30:17Another inspection?
0:30:27 > 0:30:30It was quite clear in that visit, his PlayStation was
0:30:30 > 0:30:34switched on, the bedroom was full of his stuff, tracksuit pants.
0:30:34 > 0:30:36You can't say they're his grandmother's.
0:30:36 > 0:30:39We can easily prove he's living there.
0:30:39 > 0:30:46The situation with Darren is so bad that Phil is thinking about leaving his bungalow.
0:30:46 > 0:30:50Things are going to change very quickly, I'm afraid. We've been
0:30:50 > 0:30:53offered a flat today in Old Trafford.
0:30:53 > 0:30:55I don't know whether I'll go or not.
0:30:55 > 0:30:58I've been given to Wednesday to make my mind up over it.
0:30:59 > 0:31:04So we'll see. I don't really want to leave here, but is this going to go on?
0:31:04 > 0:31:09Is it going to continue? I don't know how much more we can take of it, really.
0:31:11 > 0:31:15Saturday night, it was a disgrace on Saturday night here.
0:31:15 > 0:31:16Banging on the door,
0:31:16 > 0:31:19coming on bikes. What is it?
0:31:19 > 0:31:22These are old people's bungalows.
0:31:33 > 0:31:37With clear evidence that Nellie's grandson is living with her,
0:31:37 > 0:31:41Pam and Martin want to help her understand that the sheltered scheme is no place for Darren.
0:31:43 > 0:31:46There are a few things that we need to talk to you about.
0:31:46 > 0:31:51Darren's causing a lot of upset.
0:31:51 > 0:31:54I know he's your grandson, and you don't want to say anything
0:31:54 > 0:31:58bad about him, but the fact is he can't be there.
0:31:58 > 0:32:03And you're going to get in trouble. But more importantly...
0:32:10 > 0:32:15I do understand that you care and you want to do the right thing by
0:32:15 > 0:32:21Darren, but the concerns are that Darren now, as you say, is nearly 39.
0:32:21 > 0:32:26He's a grown man and by him being at your property it's causing problems.
0:32:26 > 0:32:30Darren's going to have to get his own place.
0:32:30 > 0:32:32He can't be residing at your property.
0:32:32 > 0:32:34He's not allowed to be there now.
0:32:34 > 0:32:36In the meantime, me and Pam are trying to get
0:32:36 > 0:32:40you some help in your day-to-day living so you won't be relying on Darren.
0:32:44 > 0:32:48I would just ask you to have a think about it seriously.
0:32:48 > 0:32:53If needs be, we will go to court and get an order against Darren
0:32:53 > 0:32:55to stop him being there, Nellie.
0:33:05 > 0:33:08So even with a lady who's nothing do with New Charter...
0:33:11 > 0:33:13OK, then.
0:33:13 > 0:33:20She's so fixed in this codependent relationship that they've got with each other
0:33:20 > 0:33:25that he will always be with her and in terms of her vulnerability
0:33:25 > 0:33:29and despite all this and despite the fact she's obviously a stubborn or proud lady,
0:33:29 > 0:33:35she's still vulnerable and I really wish she'd taken on board
0:33:35 > 0:33:42some of the offers of support that we tried, but we can't force her, so it's a shame.
0:33:52 > 0:33:54Jane's big day has arrived.
0:33:54 > 0:33:58After seven months in hospital, she's finally moving into her new home.
0:34:02 > 0:34:05With the help of sister Sally and her husband Mac, Jane
0:34:05 > 0:34:08is unpacking the belongings she hasn't seen in months.
0:34:08 > 0:34:12She pushed this box towards me and said, "Don't sit there like a total cripple.
0:34:12 > 0:34:17- "You can undo a box."- Sisters! She's only lost a leg, she's not lost the use of everything else.
0:34:17 > 0:34:19This is the beauty of having a good family.
0:34:19 > 0:34:23They've all been, you know, there.
0:34:23 > 0:34:27My kids, brother, sister, my mum and dad,
0:34:27 > 0:34:32bless them, if they could have got up and come down on the Zimmer frame, they would have done.
0:34:32 > 0:34:36So I'm very fortunate with my family. Very fortunate.
0:34:36 > 0:34:42- Where does this go?- Jane's eldest daughter Victoria is also helping.
0:34:42 > 0:34:46Jane wants to spend the first night in the bungalow alone.
0:34:46 > 0:34:52The plan is, because Jane's going to stay here tonight, is to make it as safe as possible
0:34:52 > 0:34:55for her. We want to get rid of one of the settees,
0:34:55 > 0:34:58so she's got a clear way to get through the lounge,
0:34:58 > 0:35:00into the kitchen, be able to get into bed and go to the bathroom.
0:35:00 > 0:35:05It sounds silly because I know she has to do it at some point, but she's been
0:35:05 > 0:35:10in hospital for seven months so it's a long time to not have to fend
0:35:10 > 0:35:12for yourself, isn't it? So we'll just have to see.
0:35:12 > 0:35:17- See how it goes. - She's always a worrier, in't she?
0:35:17 > 0:35:21That's why I said I don't want her to be the last one
0:35:21 > 0:35:25to go. For her to say, "Right, now, you get off now."
0:35:25 > 0:35:28Because I know what she's like. She'll dither and do.
0:35:28 > 0:35:30"I don't want to go. I don't want to leave you."
0:35:30 > 0:35:34Then she'll drive off upset and it'll mither me with her driving.
0:35:34 > 0:35:37And your heartless sister will just shut the front door.
0:35:37 > 0:35:39Yes, you'll just say, "I'm off."
0:35:43 > 0:35:47- Oh, my God. I can't have that. - Until you've got more mobility
0:35:47 > 0:35:52without the wheelchair, you won't get the wheelchair through there with the two settees.
0:35:52 > 0:35:56So the only thing we can do, just for tonight, is put the settee like that.
0:35:56 > 0:35:58It's absolutely safe like that.
0:35:58 > 0:36:02It's not going to fall on you.
0:36:03 > 0:36:04Right, OK.
0:36:07 > 0:36:08Yeah?
0:36:08 > 0:36:10It's not, is it?
0:36:10 > 0:36:12It's for the rest of me frigging life now.
0:36:13 > 0:36:16The settee isn't for the rest of your life on there,
0:36:16 > 0:36:21and the wheelchair isn't either, because once you get your proper prosthetic leg
0:36:21 > 0:36:24fitted, you're not going to be in a wheelchair, are you?
0:36:24 > 0:36:30It's the first night. The first night you're in your own home, in your bungalow, not in a hospital.
0:36:30 > 0:36:34Just try and think a little bit more positive and think, "Right, I'm here. I'm here now.
0:36:34 > 0:36:37"This is it and I'm going to get on with it."
0:36:37 > 0:36:40She won't shut up.
0:36:40 > 0:36:43No, I won't shut up. They're trying to be funny now.
0:36:43 > 0:36:45Saying I won't shut up. But I won't bloody shut up!
0:36:45 > 0:36:48- It's just a settee on the side. - I don't like it.
0:36:48 > 0:36:50Tough shit.
0:36:52 > 0:36:55- "Want that one". - You're not having that one!
0:36:55 > 0:36:56LAUGHTER
0:36:56 > 0:36:59"I don't like it. Want that one."
0:36:59 > 0:37:01I like everything in its place.
0:37:01 > 0:37:06But this is where I've got to learn I can't, at the moment.
0:37:06 > 0:37:10I think we're all trying to be like, "We'll do this and do that."
0:37:10 > 0:37:14Be a bit, you know, bravado, but really at the end of the day,
0:37:14 > 0:37:16it's quite heartbreaking really.
0:37:17 > 0:37:21- Right, you can all go now.- We're not going yet until I can see that you can get into the bedroom.
0:37:21 > 0:37:23No, I'm stuck.
0:37:24 > 0:37:27Please can Victoria go now?
0:37:29 > 0:37:31You're going to make me cry in a moment.
0:37:31 > 0:37:33- You're too stone-hearted.- Get out.
0:37:38 > 0:37:42You can go. Just go. Go, go, please go now.
0:37:42 > 0:37:44Right, Mum, I've got to go.
0:37:44 > 0:37:48Well, let me just plug this in and then I want you to come here.
0:37:48 > 0:37:50(SOBBING) No, because...
0:37:50 > 0:37:53Listen, look at me.
0:37:54 > 0:37:56I will be perfectly fine, right?
0:37:56 > 0:37:59I'm in my chair, so I haven't got to get up
0:37:59 > 0:38:02and down from the settee, so I'm not likely to totter and fall,
0:38:02 > 0:38:06right? I shall be perfectly fine.
0:38:08 > 0:38:12I want you to get off, but ring me when you get home.
0:38:12 > 0:38:14Please don't forget.
0:38:14 > 0:38:16Right? Come on, now.
0:38:17 > 0:38:19Come on. I'm fine.
0:38:22 > 0:38:28It's 9:25. I expect to have heard from you by 10:30.
0:38:29 > 0:38:30Okey-doke.
0:38:30 > 0:38:33- I'll text you when I'm home. - OK. Yes, please.
0:38:38 > 0:38:41So that's it. Here. Home.
0:39:01 > 0:39:04In East Lancashire, Maz has spent the last six weeks constructing
0:39:04 > 0:39:08a fence, which he hopes will mean he can keep his dogs.
0:39:11 > 0:39:16- Today, Lee has organised a fence inspection.- Chris.
0:39:16 > 0:39:19If it doesn't pass, Maz will have to go back to the drawing board.
0:39:19 > 0:39:21Well, that should be all right.
0:39:21 > 0:39:25But I would say, it's probably going to need inspecting
0:39:25 > 0:39:29once every 12 months because of the fact that it isn't treated timber.
0:39:29 > 0:39:32- That's fair enough.- All right.
0:39:32 > 0:39:35The fence may be home-made, but it's passed the inspection.
0:39:35 > 0:39:38- Thanks a lot.- Now Lee should be able to close the case.
0:39:38 > 0:39:42As things stand, I'm pretty happy with the way things are.
0:39:42 > 0:39:45I think we've come to the right resolution in the end,
0:39:45 > 0:39:49so hopefully everyone's happy and that's what I set out to do in the start.
0:39:49 > 0:39:51With the new fence up, Nicola and Eddie
0:39:51 > 0:39:54finally feel happier using their back garden again.
0:39:54 > 0:39:57She always wants to play in the garden now, that's it.
0:39:57 > 0:40:00Now the garden is done, from the moment she wakes up until the moment
0:40:00 > 0:40:03she goes to bed, it's the garden. She loves it.
0:40:03 > 0:40:04She's happy so it's great.
0:40:11 > 0:40:14Pam and Martin have succeeded in gaining an injunction
0:40:14 > 0:40:18preventing Darren from visiting the sheltered scheme.
0:40:20 > 0:40:22We attended court this morning.
0:40:22 > 0:40:26Darren didn't show up. The judge ruled in his absence
0:40:26 > 0:40:29that we have an exclusion order with the power of arrest
0:40:29 > 0:40:33attached to it, which should last 12 months as from this Friday at 4pm.
0:40:33 > 0:40:40If Darren breaches the injunction, he could face up to six months in prison.
0:40:40 > 0:40:43It says here... Just let me explain it to you.
0:40:45 > 0:40:47You know what it means.
0:40:47 > 0:40:49Right, what it does mean is that
0:40:49 > 0:40:53you can't live here from Friday. And you can't come to this area.
0:40:58 > 0:41:01Well, with this, it's got something called a power of arrest.
0:41:01 > 0:41:03That means if you are found here,
0:41:03 > 0:41:05the police will come and arrest you.
0:41:15 > 0:41:18In Hyde, Jane is settling into her new bungalow.
0:41:20 > 0:41:26Today, lettings manager Shauna has come to see how she's getting on.
0:41:28 > 0:41:29- Hello.- How are you?
0:41:29 > 0:41:32- I'm fine, thank you. Long time no see.- It is.
0:41:32 > 0:41:37I think we were bare boards and undecorated and everything.
0:41:37 > 0:41:41I used to say, "Come and take me back to the bungalow."
0:41:41 > 0:41:44- Now it's, "We'll go home now."- Right.
0:41:44 > 0:41:48You've got it lovely. It's absolutely gorgeous. It really is nice.
0:41:48 > 0:41:52Is this what you expected to feel like, when you came out of hospital?
0:41:52 > 0:41:54I don't quite know what I expected.
0:41:54 > 0:41:56It was a lot, wasn't it, to take in?
0:41:56 > 0:42:01Social housing, you know, you think of the old council houses
0:42:01 > 0:42:04and then sheltered accommodation and you think, "Oh, God."
0:42:04 > 0:42:07You know, and buzzers and cords and things.
0:42:12 > 0:42:14But I have nothing whatsoever to complain about.
0:42:14 > 0:42:17- I'm glad you've come. I'm glad you're pleased with it.- It's lovely.
0:42:17 > 0:42:20- I'm delighted with it. - It's beautiful.
0:42:31 > 0:42:3712 days after the injunction was issued, Darren is arrested for breaching it.
0:42:37 > 0:42:40I feel that I've helped to try and stop it, you know.
0:42:40 > 0:42:43I'm a person in society that's tried to combat this.
0:42:43 > 0:42:48I mean, I know these housing associations can't do it on their own.
0:42:48 > 0:42:53They need help from the public, the tenants, the people who, you know...
0:42:53 > 0:42:59We're a good set of people on this block and it's just a shame it's come to this.
0:42:59 > 0:43:02It's just a total shame it's all come to this.
0:43:07 > 0:43:10Darren was given a six-month suspended sentence.
0:43:46 > 0:43:49Subtitles by Red Bee Media Ltd