0:00:02 > 0:00:04This programme contains some strong language.
0:00:04 > 0:00:06One in six people in Britain live in social housing
0:00:06 > 0:00:09and in the current climate, waiting lists are growing every week.
0:00:09 > 0:00:11For every person you make happy,
0:00:11 > 0:00:15there are probably three or four times as many who are disappointed.
0:00:15 > 0:00:19- Britain's housing officers are on the frontline.- Jeanette, let me in.
0:00:19 > 0:00:21It is like nothing you have ever smelled before.
0:00:21 > 0:00:25They deal with over 11 million tenants, day in, day out.
0:00:25 > 0:00:28Oh, I do not believe you have let him out!
0:00:28 > 0:00:29Most are good tenants,
0:00:29 > 0:00:33but a few risk everything with their antisocial behaviour.
0:00:33 > 0:00:36His tenancy is on a knife edge.
0:00:37 > 0:00:40If they want to try taking it, they will have to take it with me on it.
0:00:40 > 0:00:45Eviction is the last thing we want, but we have got to do it for the sake of the community.
0:00:46 > 0:00:50Every week, there is a different set of problems.
0:00:50 > 0:00:52Any further complaints come through,
0:00:52 > 0:00:54then you are at risk of losing your tenancy.
0:00:54 > 0:00:56If she wants a fight, I'll fight.
0:00:56 > 0:01:00We have got an infestation of flies in your property
0:01:00 > 0:01:02and that has probably been caused by the fact that the rubbish
0:01:02 > 0:01:07is festering in your kitchen and your living room.
0:01:07 > 0:01:11Right, I am going to take the chip pan, Mary. We will double-bag it.
0:01:11 > 0:01:12COCKEREL CROWS
0:01:12 > 0:01:16Then it come down here and it pooed in the house.
0:01:16 > 0:01:19I have got to issue you with a tenancy warning
0:01:19 > 0:01:22to control the chickens. It is a difficult one, but it needs sorting.
0:01:39 > 0:01:41In Salford, Greater Manchester,
0:01:41 > 0:01:45City West Housing provide homes for almost 30,000 people.
0:01:45 > 0:01:49Most of their time is spent dealing with the 5% of tenants
0:01:49 > 0:01:51who cause problems for everyone else.
0:01:51 > 0:01:56And the number one problem in social housing is noise nuisance.
0:01:56 > 0:01:59MUSIC: "Babe" by Styx
0:02:11 > 0:02:16In this flat in Eccles, 55-year-old John is causing neighbours distress
0:02:16 > 0:02:18with his blast from music's past.
0:02:24 > 0:02:28# ..Babe, I love you... #
0:02:32 > 0:02:36Chi-Lites, Stylistics,
0:02:36 > 0:02:39Gilbert O'Sullivan. He was a great inspiration for me.
0:02:39 > 0:02:41Even classical sometimes.
0:02:41 > 0:02:43I have even got classical as well.
0:02:43 > 0:02:45The complaints about noise,
0:02:45 > 0:02:48do you think that maybe your music is too loud sometimes?
0:02:50 > 0:02:53Maybe sometimes a little bit louder, you know.
0:02:53 > 0:02:59Not overbearing loud. That is more or less it. At times, yes, it has.
0:03:02 > 0:03:04Living directly below John
0:03:04 > 0:03:08are Jess and her 18-month-old daughter Elizabeth.
0:03:08 > 0:03:11The music is normally right above this room.
0:03:11 > 0:03:14She does get frightened when it's loud music.
0:03:14 > 0:03:16That is when she wakes up and she is really upset
0:03:16 > 0:03:18and obviously it takes a while to calm down.
0:03:18 > 0:03:22The neighbours have commented and said that with a 20-year-old here,
0:03:22 > 0:03:24they'd expect me to be the one
0:03:24 > 0:03:28that's music blaring and everyone coming through my front door,
0:03:28 > 0:03:32dead noisy, but obviously, it's not. I'm really quiet!
0:03:34 > 0:03:35Jess moved in six months ago.
0:03:37 > 0:03:39When I first moved in, the neighbour upstairs, John,
0:03:39 > 0:03:42he used to come in for a coffee and stuff like that
0:03:42 > 0:03:46and tried to introduce himself as this person to go to for help.
0:03:46 > 0:03:49He knew a lot about the area and seemed really nice.
0:03:49 > 0:03:50He bought Elizabeth a nice toy
0:03:50 > 0:03:53when she first moved in, and stuff like that.
0:03:53 > 0:03:56I was a bit wary of him anyway cos of the way he is.
0:03:56 > 0:03:59He's very eccentric and in your face.
0:03:59 > 0:04:02Since then, it has just been music every weekend.
0:04:02 > 0:04:05On a Sunday, when he goes out... He goes to church, comes back
0:04:05 > 0:04:07and he just plays his music
0:04:07 > 0:04:10until seven or eight o'clock in the morning.
0:04:10 > 0:04:14If it's during the week day, he will just play it no matter what.
0:04:14 > 0:04:18Whether it's Smooth FM or anything, really. It is so loud.
0:04:18 > 0:04:22The reason I've decided that I am going to complain now
0:04:22 > 0:04:26and I am going to get something done is I can't live with Elizabeth
0:04:26 > 0:04:29being up every night, three or four times a night. She needs her sleep.
0:04:36 > 0:04:38John has been called into the office
0:04:38 > 0:04:41and he has dressed up for the occasion.
0:04:41 > 0:04:4527-year-old Cat Tow has been looking after John's block for two years.
0:04:45 > 0:04:50It's not the first time he's caused problems for his neighbours.
0:04:51 > 0:04:54In 2005, a complaint related to intimidating behaviour.
0:04:54 > 0:04:57In 2006, a complaint about loud music.
0:04:57 > 0:05:02And in 2007, a secondary complaint about loud music.
0:05:02 > 0:05:06All of these cases have been different complainants,
0:05:06 > 0:05:08so it has not been the same complainant throughout.
0:05:08 > 0:05:11But none of the complainants have continued with the case.
0:05:11 > 0:05:15Since 2007, there has not been any complaints
0:05:15 > 0:05:17on our system until, obviously,
0:05:17 > 0:05:20we've dealt with Jess being a new tenant that's moved in there.
0:05:20 > 0:05:22John is a very eccentric character.
0:05:22 > 0:05:25He is very flamboyant and he is very well-known on the estate.
0:05:25 > 0:05:30He comes into our office wearing crowns, pirate hats,
0:05:30 > 0:05:34lots of different styles of clothing that he chooses to wear.
0:05:34 > 0:05:37I think what I have to be aware of
0:05:37 > 0:05:42is he is making somebody feel particularly uncomfortable in their property
0:05:42 > 0:05:46and, regardless of who he is or how he dresses, or how extreme he is,
0:05:46 > 0:05:48that's the issue I need to deal with.
0:05:48 > 0:05:52Cat works closely with the police community support team
0:05:52 > 0:05:53that patrol her estates.
0:05:53 > 0:05:55John is well-known to them,
0:05:55 > 0:05:59so she's asked one of their officers to attend the interview.
0:05:59 > 0:06:01John Aldred?
0:06:03 > 0:06:05Can I ask you to take a seat for me? Thanks, John.
0:06:07 > 0:06:11We are receiving complaints about noise from your property.
0:06:11 > 0:06:16The complaints are to do with music coming from your property
0:06:16 > 0:06:19and also with relation to your visitors.
0:06:19 > 0:06:21As regards the music,
0:06:21 > 0:06:24I do have it on, basically, all night.
0:06:24 > 0:06:28I think the girl underneath, that is one of the complaints.
0:06:28 > 0:06:32Now and again, you know, a good one comes on and you put it up a bit.
0:06:32 > 0:06:36I wouldn't say it was excessively loud.
0:06:36 > 0:06:41I think the only way to resolve it is to wear cordless headphones and walk around.
0:06:41 > 0:06:43If that is something you are happy to do
0:06:43 > 0:06:47- and see as a measure to prevent further complaints...- You know...
0:06:47 > 0:06:49Another allegation is that visitors
0:06:49 > 0:06:53were up and down the communal areas, slamming doors,
0:06:53 > 0:06:57and this went on all night to your address.
0:06:58 > 0:07:02- I can only put the allegations to you.- Fair enough. Yes.
0:07:02 > 0:07:08- But, you know, I strongly deny the allegations.- OK.
0:07:08 > 0:07:11That will be noted that you are denying the allegations.
0:07:11 > 0:07:15Maybe the odd banging now and again, moving stuff.
0:07:15 > 0:07:17But not at unsociable hours.
0:07:17 > 0:07:20What we are saying to you is that you need to be mindful that
0:07:20 > 0:07:22you are living in a communal block.
0:07:22 > 0:07:26Yes, I understand that. You know, why are you making a beeline for me?
0:07:26 > 0:07:29Why am I being stigmatised by these people?
0:07:29 > 0:07:34Because I have had several complaints that all come back to your address.
0:07:34 > 0:07:36JOHN SIGHS
0:07:36 > 0:07:38- OK?- There are some weirdos about.
0:07:50 > 0:07:54In this tower block in Ashton-Under-Lyme, east of Manchester,
0:07:54 > 0:07:57Housing Officer Lyndon Pugh looks after one flat
0:07:57 > 0:07:59that is a potential health hazard.
0:07:59 > 0:08:01I've been in worse properties,
0:08:01 > 0:08:05so I've got quite a strong tolerance for smells and things,
0:08:05 > 0:08:09but I don't think there's any preparation that you can do, really,
0:08:09 > 0:08:11it's just going in and hope for the best, really,
0:08:11 > 0:08:14and hope that it's smelling OK, so...
0:08:14 > 0:08:18Lyndon manages over 500 properties.
0:08:18 > 0:08:20Because of the serious issues at this flat,
0:08:20 > 0:08:24it's one of the few homes he has to visit almost every week.
0:08:24 > 0:08:29- How you doing? - Can you come one day next week?
0:08:29 > 0:08:31I need to come in and have a look, and I know...
0:08:31 > 0:08:35- I have been shifting 'em, you know.- Yeah.
0:08:35 > 0:08:39Lyndon has worked with 68-year-old Mary for the past three years,
0:08:39 > 0:08:43and her problem with rubbish is an ongoing battle.
0:08:43 > 0:08:48- So, you know you can take these bottles down to the recycle bins outside?- Yeah.
0:08:48 > 0:08:51Two months ago, the waste started to pile up again,
0:08:51 > 0:08:54and Mary was asked to get her home clean.
0:08:54 > 0:08:58- I'm going to get a bin for in here, anyway.- Yeah, yeah.
0:08:58 > 0:09:01So, you're getting it all together, aren't you? I can see you're doing that.
0:09:03 > 0:09:05Let me just have a look in your kitchen.
0:09:08 > 0:09:12- Just while I'm here, your cooker... - I'm having a new one, actually.
0:09:12 > 0:09:15Are you having a new one? Cos... Ooh!
0:09:15 > 0:09:20- Cos I've noticed you're going to be making some chips, aren't you?- Yeah.
0:09:20 > 0:09:22It is a fire risk, and if you use that,
0:09:22 > 0:09:24all that oil on there will ignite.
0:09:24 > 0:09:28So maybe get some oven chips or something, just to be going on with.
0:09:28 > 0:09:31If Mary doesn't follow Lyndon's suggestions,
0:09:31 > 0:09:34her flat could be a serious fire risk.
0:09:34 > 0:09:38- Right, I'm just going to test your smoke detector, Mary.- All right.
0:09:38 > 0:09:40Make sure that's working.
0:09:41 > 0:09:43SMOKE DETECTOR BLEEPS
0:09:43 > 0:09:48Right. The reason I'm just testing that, obviously, with all this rubbish,
0:09:48 > 0:09:50and I know you smoke, in the event there's a fire,
0:09:50 > 0:09:54we need to make sure this detector will go off.
0:09:54 > 0:09:57I'll just check your bedroom, if you don't mind?
0:09:57 > 0:10:00- I've got to clean that in the morning.- Oops. Got a bag stuck to me.
0:10:01 > 0:10:05I'm aware there's quite a number of cigarette packets down here, and tissues.
0:10:05 > 0:10:09- Yeah, I'll shift 'em. - Yeah? Are you smoking in bed?- No.
0:10:09 > 0:10:11I'm just saying, if you're smoking in bed,
0:10:11 > 0:10:14cos you've got an ash tray there, and you fall asleep,
0:10:14 > 0:10:19you've got all these tissues at the side, haven't you? That's an ignition source.
0:10:19 > 0:10:23- Yeah, I'll move it after. - Move all that, get it all bagged up.
0:10:24 > 0:10:26I'm pleased with what you've done, Mary.
0:10:26 > 0:10:30Obviously, there's a lot of rubbish that you know you've got to get rid of.
0:10:30 > 0:10:33I'll give you another week. I'll come next Friday, yeah?
0:10:33 > 0:10:38- Just to make sure that things are progressing, in terms of getting the rubbish removed.- All right.
0:10:38 > 0:10:43- Yeah, get the mop on these. - Get the mop on the floor.- Right.
0:10:43 > 0:10:47- All right, Mary?- Yeah.- See you next week, Mary.- All right.- All right.
0:10:47 > 0:10:48DOOR CLOSES
0:10:48 > 0:10:54I'll get a bin there, bin there, one for the kitchen,
0:10:54 > 0:10:56them bins what you put bags in.
0:10:59 > 0:11:01When all this is cleared,
0:11:01 > 0:11:06I'll move the settee from here right to the middle.
0:11:06 > 0:11:09So I can lie on it watching telly.
0:11:11 > 0:11:16It's a lifestyle, just a lifestyle issue. It's something...
0:11:16 > 0:11:17Some people live like that,
0:11:17 > 0:11:22and they think that that's an acceptable way of living.
0:11:22 > 0:11:25However, in our tenancy conditions, it states,
0:11:25 > 0:11:30"You must keep the property clean, tidy, free from rubbish."
0:11:30 > 0:11:32Mary's aware of that,
0:11:32 > 0:11:35but it's been going on for a number of years, on and off.
0:11:35 > 0:11:39I bet he's not been to any others in the flats that's untidy.
0:11:41 > 0:11:45Don't tell him, I do have a smoke in the bedroom.
0:11:51 > 0:11:54There will be a very small minority of cases
0:11:54 > 0:11:59where we have go in all guns blazing and enforce a clear-up
0:11:59 > 0:12:01and a tidy-up of that property, because it is too unsafe.
0:12:01 > 0:12:03But it is always difficult,
0:12:03 > 0:12:05because ultimately, I don't have somebody
0:12:05 > 0:12:06to come into my house and saying,
0:12:06 > 0:12:08"You need to tidy up, you need to clear up."
0:12:08 > 0:12:11So for us to go into someone else's house and tell them
0:12:11 > 0:12:14how we think they should be living is very difficult,
0:12:14 > 0:12:16because, you know, there isn't a right way or a wrong way,
0:12:16 > 0:12:18there's just probably a safer way.
0:12:27 > 0:12:30Are you happy for your friend to be here? Obviously, we'll disclose...
0:12:30 > 0:12:33In Eccles, John has not responded well
0:12:33 > 0:12:37to Jess's complaints about him, and the situation has become more serious.
0:12:38 > 0:12:42Can you tell me, then, what happened on Friday, at what time it started?
0:12:42 > 0:12:44- I've got it all written down. - Is it all in there?
0:12:44 > 0:12:47It's all written down. It started at 7:30pm, loud music,
0:12:47 > 0:12:49drum and guitar beats, very heavy bass.
0:12:49 > 0:12:52It woke the baby up at 11:40pm,
0:12:52 > 0:12:56and at 12:20am, the music got even louder, and at 2:05am,
0:12:56 > 0:13:01he was shouting outside, all that stuff, "Lies, all lies," excuse my French,
0:13:01 > 0:13:04"Fucking liar! Why can't anyone tell the truth?"
0:13:04 > 0:13:06He was making a puking noise outside my door,
0:13:06 > 0:13:09shouting at his dog, slamming the doors.
0:13:09 > 0:13:13He went upstairs, continued banging furniture around, shouting,
0:13:13 > 0:13:14like, loads of stuff,
0:13:14 > 0:13:16and that carried on till 2:40am in the morning.
0:13:16 > 0:13:20- Did you see him outside the door, or was it...?- Yes. - OK, did you look through a spyhole?
0:13:20 > 0:13:24I looked through the spyhole, cos I had to go and get her, cos she was screaming.
0:13:24 > 0:13:28- And was he alone?- He was with his dog, but that's about it.
0:13:28 > 0:13:31- What did you do? Did you feel unsafe at the property?- I just left.
0:13:31 > 0:13:34- You left? What time did you leave the property?- 5:30am.- OK.
0:13:34 > 0:13:36- Did anyone come to get you, or did you ring your dad?- My mum.
0:13:36 > 0:13:38Your mum came to get you. OK.
0:13:38 > 0:13:41With the information that you've put in here about his actions
0:13:41 > 0:13:44on Friday, I would be looking to speak to him about his behaviour,
0:13:44 > 0:13:47and it being classed as intimidating behaviour.
0:13:47 > 0:13:49Are you happy for me to discuss that with him?
0:13:49 > 0:13:51If it'll hopefully improve the situation,
0:13:51 > 0:13:54I'm willing to do ANYTHING that you ask me.
0:13:56 > 0:13:59The housing association hold limited information on tenants,
0:13:59 > 0:14:01and they have no access to criminal records.
0:14:01 > 0:14:04Because of concerns about John's latest behaviour,
0:14:04 > 0:14:07Cat has been in touch with the police.
0:14:08 > 0:14:11In order to deal with the case against John Aldred effectively,
0:14:11 > 0:14:13I've had to do a bit of digging.
0:14:13 > 0:14:18My role involves me being out in the community a lot of the time.
0:14:18 > 0:14:21Often, we hear things that we don't have any concrete evidence for,
0:14:21 > 0:14:24but people quite often tell us snippets of information.
0:14:24 > 0:14:28The police have been able to confirm with me that there has been
0:14:28 > 0:14:30an assault that he's been a perpetrator of,
0:14:30 > 0:14:33and also a conviction of witness intimidation.
0:14:33 > 0:14:34In the case with Jess,
0:14:34 > 0:14:36this is something that rings alarm bells for me.
0:14:36 > 0:14:38HE SHOUTS
0:14:38 > 0:14:41John's latest behaviour is a breach of his tenancy,
0:14:41 > 0:14:46and today, Cat has to issue him with an official warning.
0:14:46 > 0:14:51On returning to your property on Friday, from 2am,
0:14:51 > 0:14:57you were in the communal areas, shouting, "Lies, it's all lies.
0:14:57 > 0:15:00"Fucking lies! Why can't anyone tell the truth?"
0:15:00 > 0:15:04You then began to make sounds of heaving noises,
0:15:04 > 0:15:07and continued to shout about "Fucking lawyers,"
0:15:07 > 0:15:10and "What have you done, what have you done?"
0:15:10 > 0:15:12OK? At this point,
0:15:12 > 0:15:16I need to make you aware that you are being issued with a tenancy warning.
0:15:16 > 0:15:19Are you denying all of these allegations?
0:15:19 > 0:15:23To be quite honest with you, I can't remember.
0:15:23 > 0:15:28I do remember now, you've jogged my memory, er,
0:15:28 > 0:15:33but I can't remember the words, but with what you have just said,
0:15:33 > 0:15:36it does sound something like I would say.
0:15:36 > 0:15:40And do you agree, for other residents that live at Brindley Close,
0:15:40 > 0:15:42that would be quite alarming,
0:15:42 > 0:15:45for somebody to be engaging in intimidating behaviour?
0:15:45 > 0:15:49Oh, Cat, I think I've been the one that's been intimidated.
0:15:49 > 0:15:55They tried to take my dignity away, my pride. They stripped me...
0:15:57 > 0:16:00You know, what more can they do to me?
0:16:00 > 0:16:02- OK. Thank you. - All right, Cat. Thanks.
0:16:02 > 0:16:05Cat hopes this warning will prevent any further incidents
0:16:05 > 0:16:07between Jess and John.
0:16:11 > 0:16:14If housing associations don't tackle neighbour disputes early on,
0:16:14 > 0:16:17they can quickly get out of hand.
0:16:17 > 0:16:19I've dealt with cases where
0:16:19 > 0:16:20there's been violence,
0:16:20 > 0:16:23there's been threats of violence, there's been assaults,
0:16:23 > 0:16:26there's been threats to burn down properties,
0:16:26 > 0:16:29threats against people's lives.
0:16:29 > 0:16:32It's a small minority, but those tenants that do need to know
0:16:32 > 0:16:36that we're not going to stand for it, and it will be dealt with.
0:16:41 > 0:16:44Despite Cat's warning, less than a week later,
0:16:44 > 0:16:47John is still causing trouble for Jess.
0:16:47 > 0:16:50LOUD BASS BLARES OUT
0:16:53 > 0:16:58It's 7pm on Sunday night,
0:16:58 > 0:17:02and I got back about 6pm,
0:17:02 > 0:17:07and the music's been playing since then - really loud, heavy bass.
0:17:07 > 0:17:10Obviously, it's the time... It might not seem that late,
0:17:10 > 0:17:13but it's the time now that I'll be getting Elizabeth settled for bed,
0:17:13 > 0:17:15so it's really not good at the moment.
0:17:15 > 0:17:19I need to get her in bed, and this is still playing, so...
0:17:19 > 0:17:22It keeps going louder, quiet, louder, quiet, so I don't know.
0:17:22 > 0:17:24Let's hope it stops.
0:17:24 > 0:17:27MUSIC CONTINUES TO BLARE OUT
0:17:40 > 0:17:43MUSIC RESUMES
0:17:43 > 0:17:46While John continues playing his music,
0:17:46 > 0:17:49there is no sign of his cordless headphones.
0:17:49 > 0:17:52I said to Jessica, "I play music.
0:17:52 > 0:17:54"If it's ever too loud, just come and knock on my door,
0:17:54 > 0:17:56"and I'll turn it down."
0:17:57 > 0:17:59But Jess is unlikely to come knocking,
0:17:59 > 0:18:02with the fanciful ideas John has about her.
0:18:04 > 0:18:08Now, every time I went out, she was always at the window.
0:18:08 > 0:18:13You know, I know what it was. Probably fancied me or something.
0:18:13 > 0:18:16It's happened before, you know what I mean?
0:18:16 > 0:18:19I'm not blowing my own trumpet, she's not my friggin' type anyway.
0:18:19 > 0:18:21But, er...
0:18:23 > 0:18:28- Are you an intimidating man, do you think?- Now, in...
0:18:29 > 0:18:36When you say intimidating, in what aspects, or what way?
0:18:36 > 0:18:39Do you think people would be frightened of complaining about you?
0:18:39 > 0:18:40Frightened OF complaining?
0:18:43 > 0:18:48- For what? Complaining of what? - Like, about the noise, or...
0:18:49 > 0:18:51HE SIGHS
0:18:51 > 0:18:56In all honesty, I think the people that are complaining are blind.
0:19:00 > 0:19:05Every year, one million people in Britain move house
0:19:05 > 0:19:06because of noisy neighbours.
0:19:06 > 0:19:10But it's not that easy for social housing tenants to up sticks and go,
0:19:10 > 0:19:14which is why noise nuisance remains their biggest complaint.
0:19:16 > 0:19:19In Dukinfield, east of Manchester,
0:19:19 > 0:19:24tenants on one estate are regularly disturbed by a pair of noisy neighbours.
0:19:25 > 0:19:28COCKEREL CROWS
0:19:28 > 0:19:31THEY ALL CROW
0:19:31 > 0:19:34Housing Officer Paul Spencer has been called in
0:19:34 > 0:19:36to smooth out any ruffled feathers.
0:19:38 > 0:19:42There's four chickens and two cockerels,
0:19:42 > 0:19:45and it's the cockerels what have attacked a neighbour's dog.
0:19:45 > 0:19:51They're just not caged or anything, and attacking dogs.
0:19:51 > 0:19:54I mean, what's next, are they going to attack children?
0:19:54 > 0:19:56It's just completely unacceptable.
0:19:58 > 0:20:01COCKEREL CROWS
0:20:01 > 0:20:05Mother of two Jeannette lives next door to the unruly birds.
0:20:07 > 0:20:08COCKEREL CROWS
0:20:08 > 0:20:13It can start at 4am in the morning, and it wakes me up.
0:20:13 > 0:20:19And he won't come out. I have to shove him out. He's scared of them.
0:20:19 > 0:20:20He runs back in the house!
0:20:22 > 0:20:24COCKEREL CROWS
0:20:24 > 0:20:30My daughters are in the back bedroom, and they hear it, and it wakes them up.
0:20:36 > 0:20:39I really want to go out on my trampoline sometimes,
0:20:39 > 0:20:41but if there's chickens in the garden,
0:20:41 > 0:20:44I won't go out cos they're vicious.
0:20:44 > 0:20:46The cockerels are a pest.
0:20:51 > 0:20:53Where do the chickens...? Let's just have a look.
0:20:55 > 0:20:59Next-door neighbour Graham has been rearing chickens for the last 12 months.
0:20:59 > 0:21:02- He can get a bit funny. - Yeah, he's just gone for me.- Has he?
0:21:02 > 0:21:04They are funny, they're funny creatures.
0:21:06 > 0:21:11Some sleep in there, and some sleep in here. In there.
0:21:11 > 0:21:16Although it's not a breach against your tenancy for keeping livestock,
0:21:16 > 0:21:19when it starts causing anti-social behaviour,
0:21:19 > 0:21:21that's when it can be a problem.
0:21:21 > 0:21:25I've got the two cockerels on a site within Facebook,
0:21:25 > 0:21:28called Cockerel Trader, to try and get rid of them.
0:21:28 > 0:21:31I've had no luck just yet, but I am trying to get rid of the cockerels.
0:21:31 > 0:21:32COCKEREL CROWS
0:21:32 > 0:21:35You can see my concerns when I see it.
0:21:35 > 0:21:39I understand it, but I've had no complaints up until just now.
0:21:39 > 0:21:41It's just that when they start doing that,
0:21:41 > 0:21:44the dogs and stuff are barking as well, aren't they?
0:21:44 > 0:21:47I appreciate what you're saying is, if not many people have complained...
0:21:47 > 0:21:49No, I don't have next door's dog barking.
0:21:49 > 0:21:51I don't have her dog barking, next door.
0:21:51 > 0:21:54I've seen my cockerels and chickens in their garden with the dog.
0:21:54 > 0:21:56Not a problem.
0:21:56 > 0:21:58Whether anybody's complained or not, I've seen that,
0:21:58 > 0:22:00and I just can't allow that to carry on,
0:22:00 > 0:22:03where they're just roaming about the whole of the garden.
0:22:03 > 0:22:04COCKEREL CROWS IN BACKGROUND
0:22:04 > 0:22:05And, as you can hear,
0:22:05 > 0:22:09you can still hear the cockerel doing its little scream now.
0:22:09 > 0:22:11COCKEREL CROWS
0:22:11 > 0:22:15I just found it really bizarre. This is a garden, it's not a farm!
0:22:15 > 0:22:18It's a difficult one, but it needs sorting.
0:22:28 > 0:22:33In Ashton-under-Lyne, it's two weeks since Lyndon last visited Mary,
0:22:33 > 0:22:35and he's back to see how the clear-up is going.
0:22:37 > 0:22:42Lyndon's biggest worry is Mary's kitchen and her chip pan.
0:22:42 > 0:22:47- Hello, Mary.- Hello!- I've come bearing gifts.- I've been tidying up.
0:22:47 > 0:22:52- In the bedroom. You've got to go in the kitchen.- Right.
0:22:54 > 0:22:58- There is a big improvement.- Yeah. - Look at that! I knew you could do it.
0:22:58 > 0:23:00- Yeah.- Get it all clean and clear.
0:23:00 > 0:23:04I can see you've cleared all the rubbish out of here now,
0:23:04 > 0:23:06you've bagged it up and cleaned the work surfaces,
0:23:06 > 0:23:11so that's good progress that you've done that.
0:23:12 > 0:23:17At the moment, we've got a scheme where we're, if tenants give us
0:23:17 > 0:23:23their chip pans, we'll give them a brand spanking new deep-fat fryer.
0:23:23 > 0:23:26Right, I'll take the chip pan, Mary. That'll do.
0:23:26 > 0:23:29We'll double-bag it.
0:23:29 > 0:23:31We'll pop that on there.
0:23:35 > 0:23:39Lyndon has already seen just how far Mary can get with her cleaning.
0:23:40 > 0:23:43Not that long ago, the flat was almost unrecognisable.
0:23:43 > 0:23:47This was back in May 2010.
0:23:47 > 0:23:52Now, you can see how clean the property is following Mary
0:23:52 > 0:23:53cleaning it herself.
0:23:53 > 0:23:57Kitchen's really tidy, you can see there,
0:23:57 > 0:24:01all the surfaces are wiped down and they've been cleaned.
0:24:01 > 0:24:05And then following that, the property deteriorated again,
0:24:05 > 0:24:08and we were back to square one.
0:24:08 > 0:24:12My personal opinion of it is when we've been into the property,
0:24:12 > 0:24:15there's been a lot of bottles strewn on the floor.
0:24:15 > 0:24:17Bottles of spirit, bottles of alcohol,
0:24:17 > 0:24:21so there could be underlying alcohol issues, and that could be
0:24:21 > 0:24:26one of the underlying causes of why she lets things get on top of her.
0:24:31 > 0:24:3530 years ago, Mary had to deal with the loss of her only child.
0:24:38 > 0:24:43He died in Lancaster Hospital. The Lake District.
0:24:43 > 0:24:45John Paul.
0:24:46 > 0:24:48I called him after my Uncle John.
0:24:50 > 0:24:52He's the only one I had, you know.
0:24:52 > 0:24:55He used to call my dad "Dad," you know.
0:24:57 > 0:25:0016 and a half, when he got killed.
0:25:00 > 0:25:03Camping with school, and skidded off the road, the minibus.
0:25:03 > 0:25:07On the Saturday night, I had...
0:25:07 > 0:25:10I'd put my hair in rollers, you know, for going out,
0:25:10 > 0:25:12like, Sunday, with my dad.
0:25:15 > 0:25:19Knock, knock, knock... They banged on the front door.
0:25:19 > 0:25:21I said, "There's police cars outside."
0:25:21 > 0:25:25All they told us was there'd been an accident.
0:25:25 > 0:25:29The minibus skidded off the road and hit a brick wall.
0:25:29 > 0:25:33One thing I got back was his watch, the farmer sent it.
0:25:33 > 0:25:35Found it in the field.
0:25:37 > 0:25:38I wish he were still here.
0:25:42 > 0:25:46I don't think I've ever been right since he got killed in 1981.
0:25:46 > 0:25:48Then, losing...
0:25:50 > 0:25:53me dad, then losing me mum in a fire in Droylsden...
0:26:13 > 0:26:18In Eccles, Jess is dealing with yet another problem caused by John.
0:26:19 > 0:26:22There's just water all in here as you come through,
0:26:22 > 0:26:24and all here by my door.
0:26:24 > 0:26:26And through the ceiling, at the top,
0:26:26 > 0:26:30where there's already damp from the previous times it's happened.
0:26:33 > 0:26:36I know it's from his washer, cos I've had him down and he's said,
0:26:36 > 0:26:38"Oh, I've just not plumbed it in."
0:26:38 > 0:26:40It's been quite a while since he's done it,
0:26:40 > 0:26:43but obviously he's chosen to do it today, and it's a mess.
0:26:47 > 0:26:51I just think it's his way of showing that he just does not care.
0:26:51 > 0:26:54He knows this happens, I've spoken to him on numerous occasions.
0:26:54 > 0:26:57He knows this happens, but he just doesn't care.
0:26:57 > 0:27:00He doesn't care what damage he's doing.
0:27:01 > 0:27:03Two weeks later, tensions reach breaking point.
0:27:05 > 0:27:07After a confrontation with John last night,
0:27:07 > 0:27:12Jess and her mum have asked for a meeting with Cat and neighbourhood manager Lee.
0:27:12 > 0:27:15OK, and what was his manner like during this?
0:27:15 > 0:27:18He was just trying to make himself really big,
0:27:18 > 0:27:21standing with his arms out, with this stick in his hand.
0:27:21 > 0:27:24It was threatening, it was making himself seem big in front of me.
0:27:26 > 0:27:30And he was laughing, and just so sinister.
0:27:30 > 0:27:32He put his stick in front of the doorway,
0:27:32 > 0:27:34so I couldn't get in anyway.
0:27:34 > 0:27:35When you were both outside,
0:27:35 > 0:27:39he'd blocked the doorway with his stick so you couldn't get back in?
0:27:39 > 0:27:43- Yeah.- During this conversation? So he was between you and the door?
0:27:43 > 0:27:46Yeah, I couldn't get away from the confrontation anyway.
0:27:46 > 0:27:49To be honest, I think he actually did want me to lose my temper,
0:27:49 > 0:27:52and unfortunately, I did.
0:27:52 > 0:27:55I shouted at him, and I was like, "Go on, I'm right here, John, I'm right here.
0:27:55 > 0:27:57"Go on, if you want to do something, do it."
0:27:57 > 0:28:01To which he just stood there, arms up, with his stupid stick
0:28:01 > 0:28:05in his hand, saying to me, "Just watch this space, just watch this space."
0:28:05 > 0:28:06So I said to him,
0:28:06 > 0:28:08"I'm not frightened of you, John,
0:28:08 > 0:28:12"I'm not like the last lot of neighbours and I'm not frightened of you and I'm going nowhere."
0:28:12 > 0:28:16To which he turned round and said, I will be and to watch this space.
0:28:16 > 0:28:18She's 20. She's still my little girl,
0:28:18 > 0:28:21and you're supposed to provide her with adequate housing.
0:28:21 > 0:28:23- This is not adequate for her or my granddaughter.- Yeah.
0:28:23 > 0:28:25Before I moved in there,
0:28:25 > 0:28:28there was a court case I wasn't even aware of.
0:28:28 > 0:28:30A court case with John.
0:28:30 > 0:28:33For data protection reasons, we wouldn't disclose everybody's
0:28:33 > 0:28:37- criminal record to people that are moving into a tenancy. - Nobody gets that.
0:28:37 > 0:28:40Don't list it as a family property, cos it's clearly not.
0:28:41 > 0:28:45- Is there somewhere safe you can stay? - Home. I'm going home with my mum!
0:28:45 > 0:28:48- OK.- Like every weekend. - Like every weekend, I'm going home.
0:28:52 > 0:28:55With one tenancy caution already, John is immediately summoned
0:28:55 > 0:29:01for a meeting with Cat and Antisocial Behaviour Officer Jill Fenlon.
0:29:01 > 0:29:05- Did you make a threat to her that she would be fearful of you?- No.
0:29:05 > 0:29:09What do you mean by "watch this space"?
0:29:09 > 0:29:14- What did you intend for her to take from that?- She's making threats.
0:29:14 > 0:29:19I didn't make no allegation, no threat, I just said, watch this space. That's all I said.
0:29:19 > 0:29:22This conversation continued to the communal doors,
0:29:22 > 0:29:26- where both of you were outside of the front of Brinley Close.- No.
0:29:26 > 0:29:29At this stage, you blocked the access back into the communal door
0:29:29 > 0:29:32using the long white stick that you often carry,
0:29:32 > 0:29:34so you could continue the conversation with her.
0:29:34 > 0:29:38I did hold the door open with my stick at the time.
0:29:38 > 0:29:41I was carrying it. It's not white.
0:29:41 > 0:29:44It's made out of willow and it's painted in different colours.
0:29:44 > 0:29:49She said to you, "I am not frightened like the people that lived here before were."
0:29:49 > 0:29:54- To which you said, "You will be." - I may have done. I can't recollect.
0:29:54 > 0:30:00It's something that... If she wants to fight, I'll fight.
0:30:00 > 0:30:05At this point, we are going to be issuing you with a final warning.
0:30:05 > 0:30:08And what it means is that if any further complaints come through,
0:30:08 > 0:30:11then you are at risk of losing your tenancy.
0:30:11 > 0:30:16And we will be taking the case further and going to court.
0:30:24 > 0:30:27Despite improvements in the condition of Mary's flat,
0:30:27 > 0:30:31Lyndon is still keeping her under close supervision.
0:30:31 > 0:30:35Good afternoon, Mary. It's Lyndon. How are you doing?
0:30:35 > 0:30:37INAUDIBLE
0:30:37 > 0:30:38Been a bit of a mess.
0:30:38 > 0:30:44- You've been in a bit of a mess? - I've been in bed for a fortnight with flu.
0:30:44 > 0:30:46- Oh, you've not been too good?- No. - All right.
0:30:51 > 0:30:54You cleaned the kitchen last time, didn't you, Mary?
0:30:54 > 0:30:56Yeah, it needs doing again.
0:30:58 > 0:30:59Right.
0:30:59 > 0:31:02Yeah, it's...
0:31:02 > 0:31:07- So things have been getting on top of you at the moment?- They have.
0:31:07 > 0:31:09- With your health.- Yeah.
0:31:09 > 0:31:12You made progress in getting the kitchen cleared,
0:31:12 > 0:31:16but we're now going back to a stage where
0:31:16 > 0:31:18you're not able to keep on top of things.
0:31:18 > 0:31:22What waste is in your property is classed as hazardous waste.
0:31:22 > 0:31:25We've got an infestation of flies in your property.
0:31:25 > 0:31:30And that's probably been caused by the fact that the rubbish
0:31:30 > 0:31:33- is festering in your kitchen and in your living room.- Yeah.
0:31:33 > 0:31:37It is an environmental health hazard to you and to your neighbours.
0:31:37 > 0:31:39We need to get this resolved.
0:31:39 > 0:31:43So I'll come and see you next week, and in the meantime,
0:31:43 > 0:31:47if you can start clearing your kitchen again.
0:31:47 > 0:31:51All right, you take care of yourself and I'll see you next week, Mary.
0:31:51 > 0:31:52All right.
0:31:54 > 0:31:58There's a bin under where it goes down the chute.
0:31:58 > 0:32:03The first one before the left. It's lazy not taking them.
0:32:09 > 0:32:13'The majority of our tenants won't need to see us from year to year,
0:32:13 > 0:32:18'but there are a small number of tenants that we need to provide more intensive support to.
0:32:18 > 0:32:23'You're never going to be able to resolve their issues fully. We don't have a magic wand.
0:32:23 > 0:32:27'We have to accept some people will always need a higher level of help and support.'
0:32:27 > 0:32:30And we have to then factor that into our workload.
0:32:30 > 0:32:33We know we can't leave them more than four weeks
0:32:33 > 0:32:36before they're going to need a visit, just to make sure
0:32:36 > 0:32:40they're keeping on top of the house, not going back to their old ways.
0:32:40 > 0:32:43That's going to be for life, for the life of that tenancy.
0:32:51 > 0:32:53They might attack you.
0:32:55 > 0:32:58Has your dad got a box? Yeah?
0:32:58 > 0:33:01In Duckenfield, Graham has managed to find
0:33:01 > 0:33:04a new owner for one of his cockerels.
0:33:06 > 0:33:11But the other bird has made itself at home elsewhere.
0:33:11 > 0:33:16It came in here, stood here, and then it came down here and it stood here.
0:33:16 > 0:33:19And it pooed in the house
0:33:19 > 0:33:24and it went on my bathroom and it sat on the toilet for ages.
0:33:24 > 0:33:28It went in here, jumped on my telly.
0:33:28 > 0:33:32I had to ring my dad to get it out of the house.
0:33:32 > 0:33:36She's scared of them, so I had to come round and get in and get rid of it. I'm used to them.
0:33:36 > 0:33:40It shouldn't have been in her house in the first place.
0:33:40 > 0:33:43We're going in the garden, as you can see,
0:33:43 > 0:33:46they're just wandering round. Something needs to be done.
0:33:53 > 0:33:57With the cockerel going in the house, I have got to issue you with a tenancy warning
0:33:57 > 0:33:59to control the chickens.
0:33:59 > 0:34:02- OK.- And then obviously, if it's still carrying on,
0:34:02 > 0:34:05we would have to refer it to our legal section.
0:34:05 > 0:34:07COCKEREL CROWS
0:34:07 > 0:34:11Part of the terms of your tenancy, it mentions animals.
0:34:11 > 0:34:16If them animals are causing a nuisance, then obviously...
0:34:16 > 0:34:22- Like a barking dog all day. - Or a cockerel doing its... - Once or twice a day.
0:34:22 > 0:34:24I've heard it several more times than that.
0:34:24 > 0:34:28- That's because people are about. - COCKEREL CROWS
0:34:28 > 0:34:31I've heard the dog barking all day long. That's all right?
0:34:31 > 0:34:36- Is that OK, that?- What I'm trying to say...- I'm asking you a question, like you've been asking me.
0:34:36 > 0:34:39What I'm trying to say to you is that she's worried about
0:34:39 > 0:34:43when chickens come flying over the fence.
0:34:43 > 0:34:47I've been in there and the chickens don't hurt you, it's just the cockerel.
0:34:47 > 0:34:51All they're doing at the moment is looking for somewhere to lay eggs.
0:34:51 > 0:34:55But my concern now is there's two chickens clearly in somebody else's garden.
0:34:55 > 0:34:58You walk up to them and they'll walk away.
0:35:00 > 0:35:05Paul is taking matters into his own hands.
0:35:05 > 0:35:07Is that Alison?
0:35:07 > 0:35:11It's Paul Spencer here, from New Charter Housing.
0:35:11 > 0:35:1301925...
0:35:13 > 0:35:15Yeah?
0:35:15 > 0:35:18They've just given me a telephone number of Lucky Hens.
0:35:18 > 0:35:21To prevent any further unwanted cockerel visits...
0:35:21 > 0:35:23Are you still there?
0:35:23 > 0:35:26- ..he's trying to find a home for the remaining bird.- Hello?
0:35:26 > 0:35:30It's not in your job description, or anything like that.
0:35:30 > 0:35:35But if that's what it takes to resolve it, then that's what we do.
0:35:35 > 0:35:38I was wondering if you could assist in any way?
0:35:41 > 0:35:43So you've got six cockerels.
0:35:43 > 0:35:46She said, any more, and they'll be fighting.
0:35:46 > 0:35:50You just don't expect it to be this difficult to get a bird re-homed.
0:35:50 > 0:35:55Obviously, it must be more of a widespread problem than what we realise.
0:35:59 > 0:36:02For the past three months, Lyndon has been working intensively
0:36:02 > 0:36:06with Mary to try and motivate her to get her flat clean.
0:36:06 > 0:36:08It's been a slow process.
0:36:11 > 0:36:14Good afternoon. How are you doing?
0:36:14 > 0:36:18All right. I've just been out.
0:36:18 > 0:36:22You've cleared the flies up off the windowsill, which is great.
0:36:22 > 0:36:25Let me just have a look in your kitchen.
0:36:25 > 0:36:28Your kitchen is pretty tidy. You've kept on top of that, haven't you?
0:36:28 > 0:36:33- Yeah.- You've kept it tidy and clean, so I'm very pleased with that.
0:36:36 > 0:36:39- Your bathroom is fine, isn't it? - Yeah.
0:36:39 > 0:36:43Over the past few months, you have made very good progress.
0:36:43 > 0:36:49You've got rid of all your rubbish, you've bagged the rest of it up,
0:36:49 > 0:36:51and there's just a few odd jobs you need to do.
0:36:51 > 0:36:56But I'm quite happy with the progress you've made. All right, Mary?
0:36:56 > 0:36:59- Thanks a lot. I'll see you again. - Right.
0:36:59 > 0:37:01Bye-bye!
0:37:01 > 0:37:02Bye!
0:37:02 > 0:37:04With definite signs of improvement,
0:37:04 > 0:37:07the challenge now is for Lyndon to stop Mary falling off the cleaning wagon.
0:37:07 > 0:37:10So he's come up with a plan.
0:37:10 > 0:37:14I've had this idea that we could have a look at the idea of decorating
0:37:14 > 0:37:16one of the rooms in Mary's property.
0:37:16 > 0:37:20I think this would give Mary a fresh start, really.
0:37:20 > 0:37:23Once she sees what can be achieved in one room,
0:37:23 > 0:37:27that might empower her to then do other rooms in the property.
0:37:35 > 0:37:38The choo-choo is just going away.
0:37:38 > 0:37:39Choo-choo.
0:37:39 > 0:37:43He's getting ready to go, isn't he? Like you, putting your shoes on.
0:37:43 > 0:37:46After the intimidating behaviour from John last week,
0:37:46 > 0:37:49the housing association have taken the unusual decision
0:37:49 > 0:37:52to move Jess to another estate.
0:37:52 > 0:37:54It's just absolutely strange behaviour.
0:37:54 > 0:37:58It's come to the point where he goes or I go.
0:37:58 > 0:38:00It's unsafe for us both to be here.
0:38:00 > 0:38:03It's unsafe for me to be here with her if he doesn't go.
0:38:03 > 0:38:05Put them in the box.
0:38:05 > 0:38:09I can't risk it getting to that stage where someone is going to get hurt.
0:38:09 > 0:38:12We'll put choo-choo away just for a little bit.
0:38:12 > 0:38:17It's very rare that we would remove a complainant in an ASB case.
0:38:17 > 0:38:20What we would rather do is tackle the problem
0:38:20 > 0:38:22and deal with the perpetrator.
0:38:22 > 0:38:25As much as it would benefit us to have a complainant stay
0:38:25 > 0:38:28where they are in a case, providing us with evidence,
0:38:28 > 0:38:31we understand that that isn't always right
0:38:31 > 0:38:33for the complainant.
0:38:33 > 0:38:34And in some cases,
0:38:34 > 0:38:37we feel it necessary for somebody to be moved out
0:38:37 > 0:38:39of a situation which could endanger
0:38:39 > 0:38:42their or their family's safety.
0:38:51 > 0:38:55Feels really daft... being driven out by someone.
0:38:55 > 0:38:59I just feel really weak and daft, but hopefully...
0:38:59 > 0:39:02end of one chapter, start of a new one.
0:39:04 > 0:39:08Jess has left the building because she's scared of you, isn't she?
0:39:08 > 0:39:10What's she scared of me for?
0:39:10 > 0:39:12What's she got to be scared of?
0:39:12 > 0:39:14All I did was try and help her.
0:39:14 > 0:39:16Can't be fairer than that, can you?
0:39:16 > 0:39:19I help all the neighbours.
0:39:19 > 0:39:22Anyone. If they ask for help and I can do it, I'll do it.
0:39:24 > 0:39:26So I don't know what her problem was with me.
0:39:26 > 0:39:31Well, I do. I've got an idea, but, you know, her loss, my gain.
0:39:47 > 0:39:51'I think that he's realising now the seriousness'
0:39:51 > 0:39:53and that we're not taking what he's saying at face value,
0:39:53 > 0:39:55that we are looking further into it,
0:39:55 > 0:39:57and that will have serious consequences.
0:39:57 > 0:40:01I am in no doubt that further action will be taken against him
0:40:01 > 0:40:03and against his tenancy with City West.
0:40:11 > 0:40:16Paul's plea to local cockerel lovers has paid off.
0:40:16 > 0:40:20He's found someone willing to take Graham's remaining bird.
0:40:20 > 0:40:24Today, he's giving it a lift to its new home.
0:40:24 > 0:40:28If he wants me to do it, then maybe I will, maybe I won't.
0:40:28 > 0:40:31It just depends what kind of mood the cockerel's in.
0:40:31 > 0:40:33It might be fun to watch Paul try and catch him.
0:40:37 > 0:40:39- You all right?- Yeah, yeah.
0:40:42 > 0:40:44I'm hoping it's big enough.
0:40:44 > 0:40:50- You're hoping he's going to walk in an' all, aren't you?- Yeah! It's that little one there, isn't it?
0:40:50 > 0:40:53- That one with the green tail, yeah. - Come on, in you go.
0:40:57 > 0:41:00It's not going to have that, is it?
0:41:00 > 0:41:05You can't just grab hold of it, can you? Oh, please go in.
0:41:11 > 0:41:17Argh! I don't believe you let him out! Sorry about that.
0:41:18 > 0:41:22You grab him from behind, if I get his attention.
0:41:22 > 0:41:23Just grab his tail.
0:41:23 > 0:41:26- Won't the tail come off, though?- No.
0:41:35 > 0:41:37Right, let's get this sorted.
0:41:46 > 0:41:50- He'll be all right in there now, won't he?- He'll be all right.
0:41:50 > 0:41:53- See you again.- Thanks. See you.
0:41:53 > 0:41:56He's gone to a better place, more girls.
0:41:56 > 0:41:57He'll be happy.
0:42:04 > 0:42:06It's taken seven months of supervision,
0:42:06 > 0:42:10but Mary finally has a living room free of rubbish and ready for a facelift.
0:42:12 > 0:42:16So these two gentlemen here are going to be decorating your living room over the next few days.
0:42:16 > 0:42:18Yeah.
0:42:19 > 0:42:22- So are you happy about that?- Yeah.
0:42:23 > 0:42:29- Two.- Two.- And two. Thank you very much. Can't go wrong.
0:42:31 > 0:42:36They're doing the walls magnolia, and the ceiling's going to be white.
0:42:37 > 0:42:41- So nice, neutral, light colours.- Yeah.
0:42:45 > 0:42:47- Come in.- How you doing?
0:42:47 > 0:42:49All right.
0:42:49 > 0:42:51- Are they done now?- Yeah, finished.
0:42:51 > 0:42:53Oh, let's have a look.
0:42:55 > 0:42:57- Do you like it?- Yeah.
0:42:57 > 0:42:59- They've done a really, really good job.- Yeah.
0:42:59 > 0:43:02- It's like a new room now, isn't it? - It is, yeah.
0:43:02 > 0:43:07I'll come back in a few weeks to see how you've progressed.
0:43:07 > 0:43:10It'll be like a palace, won't it?
0:43:10 > 0:43:11It'll be like the Queen.
0:43:11 > 0:43:13- Sit there with a crown on!- Yeah!
0:43:48 > 0:43:51Subtitles by Red Bee Media Ltd