0:00:02 > 0:00:06This programme contains some strong language.
0:00:06 > 0:00:10An estimated one in six people live in social housing, and the waiting lists are growing.
0:00:10 > 0:00:12For every person you make happy, there will probably be
0:00:12 > 0:00:15three or four times as many who are disappointed.
0:00:15 > 0:00:19- Britain's housing officers are on the front line. - Jeanette, can you let me in?
0:00:19 > 0:00:21It's just like nothing you've ever smelt before.
0:00:21 > 0:00:25They deal with over 11 million tenants day in, day out.
0:00:25 > 0:00:28Oh, I don't believe you've let him out!
0:00:28 > 0:00:29Most are good tenants,
0:00:29 > 0:00:33but a few risk everything with their antisocial behaviour.
0:00:33 > 0:00:35His tenancy is on a knife-edge.
0:00:36 > 0:00:40If they want to try taking it, they'll have to take it with me on it.
0:00:40 > 0:00:42Eviction is the last thing that we want to do,
0:00:42 > 0:00:45but we've got to do it for the sake of the community.
0:00:45 > 0:00:48Every week there's a different set of problems.
0:00:48 > 0:00:50BANGING AND SHOUTING
0:00:50 > 0:00:54To behave like that in the middle of the night is absolutely atrocious.
0:00:54 > 0:00:57Our kids have grown up with it.
0:00:57 > 0:00:59- RECORDING:- Where the fucking hell have you been all night?
0:00:59 > 0:01:01That's nowt, that.
0:01:01 > 0:01:02The issue with crack dens
0:01:02 > 0:01:04is obviously the damage that comes with it.
0:01:04 > 0:01:07Taking boilers, radiators.
0:01:07 > 0:01:09It's very rare that you get a property with this many needles.
0:01:09 > 0:01:12If I seem desperate, it's cos I am desperate at the moment.
0:01:12 > 0:01:14I need to get a new life.
0:01:14 > 0:01:17You can't really envisage it
0:01:17 > 0:01:20being the answer to somebody's prayers at the minute.
0:01:34 > 0:01:37There are currently around 5 million people
0:01:37 > 0:01:40on waiting lists for social housing in the UK.
0:01:40 > 0:01:43And with homes in seriously short supply,
0:01:43 > 0:01:46there is often little choice about where you live
0:01:46 > 0:01:47and who you live next to.
0:01:53 > 0:01:56On an estate east of Manchester, it's 2am,
0:01:56 > 0:02:01and a young tenant and her partner are disturbing their neighbours.
0:02:01 > 0:02:03INDISTINCT SHOUTING
0:02:05 > 0:02:08Kerry and Greg and their three children
0:02:08 > 0:02:10have lived next door for five years.
0:02:13 > 0:02:14MAN SHOUTS
0:02:14 > 0:02:17WOMAN SHOUTS
0:02:17 > 0:02:20Another night with no sleep and er...
0:02:20 > 0:02:23On and off since...
0:02:23 > 0:02:27Been continuous now for the past half an hour, swearing.
0:02:30 > 0:02:35I'm stood here because, if I go to bed,
0:02:35 > 0:02:38I won't be able to sleep anyway because they're still kicking off.
0:02:38 > 0:02:40She's in the garden now
0:02:40 > 0:02:44and I just need to know that they've both calmed down and gone to bed,
0:02:44 > 0:02:48cos otherwise if something happens to either of them, I'll feel guilty.
0:02:48 > 0:02:50Kerry and Greg are shift workers
0:02:50 > 0:02:54and the disturbances have become part of their family life.
0:02:54 > 0:02:57They'll probably do it again now, tomorrow as well,
0:02:57 > 0:02:59so I'll go, like, three days with no bloody sleep.
0:02:59 > 0:03:02Cos we've still got to do the normal stuff, you know,
0:03:02 > 0:03:05the kids have still got to go to school, still got to be fed,
0:03:05 > 0:03:07you still got to do every normal day-to-day thing,
0:03:07 > 0:03:09but just with no sleep.
0:03:14 > 0:03:17Shall I cut you some pink for inside his ears?
0:03:17 > 0:03:20The family have lived with the problem ever since
0:03:20 > 0:03:23their neighbour moved in, four years ago.
0:03:23 > 0:03:25You can do whichever colour?
0:03:25 > 0:03:28Whatever colour you want, it can be a multicoloured giraffe.
0:03:28 > 0:03:30Green or blue?
0:03:30 > 0:03:32Er, red.
0:03:32 > 0:03:34My kids have grown up with it,
0:03:34 > 0:03:37they've had sleepless nights.
0:03:37 > 0:03:40My 10-year-old wrote a diary last year about it
0:03:40 > 0:03:42and wrote rude words in it, swear words in it,
0:03:42 > 0:03:44everything they were saying at 2 o'clock in the morning.
0:03:44 > 0:03:46I don't think there's anything worse than
0:03:46 > 0:03:49having something that's completely beyond your control,
0:03:49 > 0:03:52but it's affecting your life day in, day out.
0:03:52 > 0:03:55When the housing association have issued warnings,
0:03:55 > 0:03:56things have improved,
0:03:56 > 0:04:01but the late-night disturbances always start up again.
0:04:01 > 0:04:04Today, Kerry and Greg are meeting their housing officers,
0:04:04 > 0:04:06Penny Moss and Ann Jackson.
0:04:06 > 0:04:09So you've had some contact with her in the past about the antisocial behaviour?
0:04:09 > 0:04:11Have you knocked on and approached her?
0:04:11 > 0:04:13At the beginning, we did.
0:04:13 > 0:04:17Yeah, but just asked her to turn the music down and she'd say, "All right, sorry," and turn it down.
0:04:17 > 0:04:20But when she's out of her face at two in the morning, she don't care then.
0:04:20 > 0:04:24We just want to take down what's happened recently
0:04:24 > 0:04:25and how we can move forward.
0:04:25 > 0:04:28The 8th, Tuesday the 8th, that was 4pm in the afternoon,
0:04:28 > 0:04:29the music went on full blast
0:04:29 > 0:04:32and they didn't stop till 7am the following morning.
0:04:32 > 0:04:36The police were called out four times that night. I called them twice.
0:04:36 > 0:04:38- The week before that... - The chainsaw.
0:04:38 > 0:04:41..they had the chainsaw out, which I phoned the police about then.
0:04:41 > 0:04:43You're talking a big proper petrol chainsaw,
0:04:43 > 0:04:48you're not talking about a little... something like a garden strimmer or something.
0:04:48 > 0:04:52Me and Ann will give you our direct numbers and I'll give you me e-mail address.
0:04:52 > 0:04:54Anything you want to do, just contact us directly.
0:04:54 > 0:04:56I just want to get it sorted.
0:04:56 > 0:04:59- All right, thanks for coming in. - Thanks very much for your time.
0:04:59 > 0:05:01- Bye now.- See ya.
0:05:02 > 0:05:06The tenant shouldn't be causing this trouble on the estate. She's had cautions.
0:05:06 > 0:05:08The neighbours shouldn't have to live like that
0:05:08 > 0:05:11and something's going to be done about it.
0:05:21 > 0:05:22When people do come in,
0:05:22 > 0:05:25you can see that they do need some support or help.
0:05:25 > 0:05:28Your heart does go out to them, you want to do as much as you can
0:05:28 > 0:05:32to put them in the right place or give them the support they need.
0:05:32 > 0:05:35So when you can't offer them that support,
0:05:35 > 0:05:38you do feel terrible about it, you do, it does weigh on you,
0:05:38 > 0:05:42you feel like, is there nothing else, is there no other way around it?
0:05:51 > 0:05:53In Earlham, west of Manchester,
0:05:53 > 0:05:56one family desperately need help to find a new home.
0:05:59 > 0:06:02Sorry, babe, you all right?
0:06:02 > 0:06:04Watch your eyes.
0:06:04 > 0:06:07For seven years, Joanne's partner Scott
0:06:07 > 0:06:10has been sleeping in the lounge of their housing association home.
0:06:10 > 0:06:14A degenerative back condition means he can't use the stairs.
0:06:14 > 0:06:16It doesn't matter how quiet I am.
0:06:18 > 0:06:20You always think, "Well, has he had a good night?
0:06:20 > 0:06:22"Has he been up all night?"
0:06:23 > 0:06:26What time did you finally get to sleep?
0:06:26 > 0:06:29I've had about a couple of hours, at most probably.
0:06:31 > 0:06:33What lessons have you got today?
0:06:33 > 0:06:35You can't find your homework.
0:06:35 > 0:06:38The lounge, which is also Scott's bedroom,
0:06:38 > 0:06:40is used by the whole family.
0:06:40 > 0:06:42Sorry, babe, I was too busy.
0:06:44 > 0:06:45Hold on a sec.
0:06:45 > 0:06:48I used to have lovely legs, didn't I?
0:06:48 > 0:06:50Yep, gorgeous legs.
0:06:52 > 0:06:53I was 28 when I met Scott.
0:06:53 > 0:06:58- We actually didn't like each other, we hated each other. - We were complete opposites.
0:06:58 > 0:07:01And then one day, he walked into me back garden,
0:07:01 > 0:07:04smiled at me and I thought, "I want to spend the rest of my life with him,"
0:07:04 > 0:07:06so things just completely changed.
0:07:06 > 0:07:1013 years later, life has become very strained,
0:07:10 > 0:07:13and their home is far from suitable.
0:07:13 > 0:07:17Scott's makeshift bathroom is a commode under the stairs.
0:07:18 > 0:07:21When we first found out you used to say to me,
0:07:21 > 0:07:26"Why are you still with me?" and you used to feel you weren't good enough.
0:07:26 > 0:07:30But what you forget is I don't see you with a wheelchair,
0:07:30 > 0:07:32I still see the same person I met 13 years ago.
0:07:32 > 0:07:34The couple have tried to manage,
0:07:34 > 0:07:38but now have finally asked for help from their housing association.
0:07:38 > 0:07:41I should have actually told them years ago that I needed help,
0:07:41 > 0:07:43but what with... for certain reasons I didn't.
0:07:43 > 0:07:46It's more embarrassment cos you thought they'd laugh at you, or...
0:07:46 > 0:07:49Just embarrassed. I mean, I've still not been out in this wheelchair yet,
0:07:49 > 0:07:51just a bit embarrassed, that's all, do you know what I mean?
0:07:53 > 0:07:58A quarter of the tenants in Scott and Joanne's area have a disability.
0:07:58 > 0:08:02The housing officer looking after them all is 25-year-old Jen Bradley.
0:08:04 > 0:08:07Ideally we need a property that's got, like,
0:08:07 > 0:08:10what's classically known as a parlour-style property,
0:08:10 > 0:08:14or one with a separate dining room to living room and kitchen,
0:08:14 > 0:08:17so that we could convert it into a bedroom.
0:08:19 > 0:08:22Although Scott's medical needs make their case a priority,
0:08:22 > 0:08:25suitable properties hardly ever come up.
0:08:25 > 0:08:28I think everyone in the office is fed up of me saying,
0:08:28 > 0:08:30"Is that the parlour style?" as they come in.
0:08:30 > 0:08:33Or it's me on the phone saying, "Have you found me one yet?"
0:08:33 > 0:08:36Have you considered mutual exchanges?
0:08:36 > 0:08:39- We'd consider owt at the moment. - Anything?- Yeah.- Yeah.
0:08:39 > 0:08:41We're willing to look at anything at the moment.
0:08:43 > 0:08:45They're a really nice family.
0:08:45 > 0:08:48They're the type of people that make the job worthwhile cos
0:08:48 > 0:08:49you do just want to help them.
0:08:49 > 0:08:51It's hard cos they want time frames,
0:08:51 > 0:08:54to know that at Christmas they'll be living somewhere suitable
0:08:54 > 0:08:56and we can't say to them that they will.
0:09:03 > 0:09:04To the east of Manchester,
0:09:04 > 0:09:08Kerry and her family have had another bad night.
0:09:08 > 0:09:10It was a bit quiet when I got home and then
0:09:10 > 0:09:13when I was watching Holby City you could hear 'em rowing
0:09:13 > 0:09:17over Holby City and then straight through Big Brother.
0:09:17 > 0:09:21I went to bed at 11 o'clock and just continuously from 11 o'clock...
0:09:21 > 0:09:24So I phoned the police at 4 o'clock this morning.
0:09:24 > 0:09:27And the kids were awake as well, so the kids are tired.
0:09:27 > 0:09:28It's ridiculous.
0:09:30 > 0:09:34What I'm conscious about is the fact that she's had two cautions that we know of which is...
0:09:34 > 0:09:38This morning, Penny is discussing the case with Alan Kibble, head of tenancy enforcement.
0:09:38 > 0:09:41Looking through the file, when we do any sort of intervention,
0:09:41 > 0:09:43whether it be caution or whatever,
0:09:43 > 0:09:46there's always an element of quietening down then...
0:09:46 > 0:09:48- Yeah.- ..and then it starts up again.
0:09:48 > 0:09:52So obviously the interventions that we're doing don't seem to be working on a long-term basis.
0:09:52 > 0:09:54Not at all, no.
0:09:54 > 0:09:56It's very difficult to comprehend why ASB occurs.
0:09:56 > 0:10:00Drink, drugs, relationship breakdown, domestic violence.
0:10:00 > 0:10:04We always try to identify what the core is, what's causing the problem,
0:10:04 > 0:10:07and once we've identified the problem we'll try to deal with that.
0:10:07 > 0:10:10If that's unsuccessful and they fail to engage,
0:10:10 > 0:10:13that's when we have to look at enforcement action.
0:10:13 > 0:10:17I'll get a couple of pinholes and everything else sorted out for this.
0:10:17 > 0:10:19Yeah, we'll just set this one up first.
0:10:19 > 0:10:24An important step in enforcement action is gathering covert recordings.
0:10:24 > 0:10:27These can then be used as evidence in legal action.
0:10:27 > 0:10:30Today, Ivan Wright from the enforcement team is
0:10:30 > 0:10:33installing surveillance equipment in Kerry and Greg's kitchen.
0:10:33 > 0:10:36If the music's playing pretty loud, you can hear it.
0:10:36 > 0:10:38Like I say, it's not the music beca...
0:10:38 > 0:10:41- Yeah, with them screaming and shouting.- I can sleep through music,
0:10:41 > 0:10:44I'm not bothered, I know that me kids aren't going to hear things,
0:10:44 > 0:10:48but last night the things that she was shouting and saying to him...
0:10:48 > 0:10:51Me last recording's about 4 o'clock in the morning.
0:10:51 > 0:10:53Just listen to that.
0:10:53 > 0:10:55INDISTINCT SHOUTING
0:10:55 > 0:10:57That's in your bedroom?
0:10:57 > 0:10:59That's in my bedroom and I've got a landing and a bathroom
0:10:59 > 0:11:01between my bedroom and their house.
0:11:01 > 0:11:04Kerry and Greg aren't the only ones affected.
0:11:04 > 0:11:06Other residents have also complained.
0:11:06 > 0:11:10Angela's house looks directly out onto the noisy tenants' back yard.
0:11:10 > 0:11:12You try to ignore it for a while but
0:11:12 > 0:11:16then they just get louder and louder and it's hard to ignore.
0:11:16 > 0:11:19Some of the things when they're shouting, you just want to
0:11:19 > 0:11:21get your kids and shut the back door
0:11:21 > 0:11:24cos of the language that they're coming out with.
0:11:24 > 0:11:25So, it's not fair.
0:11:25 > 0:11:29You know, they make more noise than all the kids on the street, I think.
0:11:29 > 0:11:31I think it's that chaotic a household that you can't
0:11:31 > 0:11:34really predict what could happen, what I'm likely to see.
0:11:34 > 0:11:39The housing association have tried to arrange several meetings
0:11:39 > 0:11:41with the disruptive tenant.
0:11:41 > 0:11:43This afternoon, she's failed to turn up yet again.
0:11:43 > 0:11:46- You weren't convinced she'd come, were you, to be honest?- No.
0:11:46 > 0:11:49You weren't convinced she'd come, were you, today?
0:11:49 > 0:11:50They try her home instead.
0:11:52 > 0:11:53Don't hear a sound.
0:11:59 > 0:12:01INAUDIBLE
0:12:05 > 0:12:07Have you got a calling card?
0:12:08 > 0:12:13What we'll do now is, we'll try and speak to her again, make another appointment,
0:12:13 > 0:12:17and, even in the meantime, it's still a case of gathering evidence.
0:12:28 > 0:12:32Housing associations are non-profit organisations
0:12:32 > 0:12:35and rent collections fund the billion pounds
0:12:35 > 0:12:37they spend on major repairs every year.
0:12:37 > 0:12:40There's rarely enough money to go round,
0:12:40 > 0:12:43and one of the biggest frustrations is cash spent
0:12:43 > 0:12:47fixing properties which have been deliberately damaged.
0:12:48 > 0:12:52In Greater Manchester, housing manager Sean Ellam
0:12:52 > 0:12:57has been called to an emergency in one of the 6,000 properties he oversees.
0:12:57 > 0:13:01The flat has reportedly been left in a terrible state by drug users.
0:13:01 > 0:13:06Obviously the issue with crack dens such as this and the damage that comes with it,
0:13:06 > 0:13:10quite easily people will infiltrate the property.
0:13:10 > 0:13:13They'll be in there straightaway, taking boilers, radiators,
0:13:13 > 0:13:15whatever they can get their hands on, basically,
0:13:15 > 0:13:20possibly sold, and obviously they can fund some drug use.
0:13:20 > 0:13:22He's meeting police at the flat...
0:13:22 > 0:13:25All the troops are arriving now.
0:13:25 > 0:13:29..uncertain of whether the tenant or anyone else will be in the property.
0:13:29 > 0:13:33On Friday, we did a lock change, so we believed that the property was secure.
0:13:33 > 0:13:38And one of the neighbours has been on today saying that people are still going in and out.
0:13:38 > 0:13:40Not going to be able to get in there, are we?
0:13:40 > 0:13:41Have you got the keys?
0:13:43 > 0:13:48Just more concerned for the welfare of the tenant as much as anything else.
0:13:48 > 0:13:52Obviously he's not answering any of his own personal contact numbers.
0:13:53 > 0:13:56- I don't know, there's no-one in, though.- Right.
0:13:56 > 0:13:58The property must be secured.
0:13:58 > 0:14:03But before workmen can begin, they need to clear some of the needles.
0:14:05 > 0:14:06More needles.
0:14:09 > 0:14:12It's very rare that you get a property with this many needles,
0:14:12 > 0:14:16and that the issues are obviously that bad.
0:14:16 > 0:14:18The damage inside is extensive,
0:14:18 > 0:14:21and anything of value has been stripped out.
0:14:21 > 0:14:26The boiler's gone, the pipes and wiring have been ripped from the walls
0:14:26 > 0:14:29and they have even taken the kitchen sink.
0:14:29 > 0:14:31Disgusting in there.
0:14:31 > 0:14:33Been using the bucket for a toilet.
0:14:33 > 0:14:36The tenant hasn't paid his rent for four months,
0:14:36 > 0:14:39and Sean doesn't know whether he is safe,
0:14:39 > 0:14:41or if he has let anyone else use the flat.
0:14:41 > 0:14:44Generally, looking about, there is post,
0:14:44 > 0:14:46and it is addressed to the tenant, so...
0:14:48 > 0:14:49..from that point of view,
0:14:49 > 0:14:52there's nothing else to suggest that anybody else is here.
0:14:56 > 0:15:00The next step is make sure we make contact with him obviously.
0:15:00 > 0:15:03We don't know if this tenant is going to talk to us yet,
0:15:03 > 0:15:05or if he's going to co-operate.
0:15:14 > 0:15:17It's six months since Joanne and Scott registered to move,
0:15:17 > 0:15:20and they are still waiting for a larger home.
0:15:20 > 0:15:23If we don't get a bigger house, I could get a smaller family.
0:15:23 > 0:15:26So if we get rid of you and we get rid of her, and get rid of...
0:15:26 > 0:15:27Argh, me toe!
0:15:27 > 0:15:29SCOTT CHUCKLES
0:15:35 > 0:15:38Give some bits to your rabbits.
0:15:38 > 0:15:41- Hold on. Stop. Have you done it? - Yeah.
0:15:41 > 0:15:44Oh, you've got the door frame at the side.
0:15:48 > 0:15:52Joanne is doing everything she can to help find a new home.
0:15:55 > 0:15:58A friend of mine says one of these is empty.
0:15:58 > 0:16:02She's keeping an eye on any properties nearby that become vacant.
0:16:02 > 0:16:04No, it's only a one-bedroomed.
0:16:04 > 0:16:06Nice try.
0:16:06 > 0:16:10I've done a couple of cards and, hopefully, I might get a phone call.
0:16:10 > 0:16:11Hi, are you OK?
0:16:11 > 0:16:15I've got advertisement, could you put it in the window for me, please?
0:16:15 > 0:16:1650 pence a week, lovely.
0:16:16 > 0:16:19Well, I'm now looking for mutual exchanges...
0:16:19 > 0:16:22I was wondering, could you put this in the window for me?
0:16:22 > 0:16:24..which is two City West occupants
0:16:24 > 0:16:27looking at exchanging with one another.
0:16:27 > 0:16:30Hiya, I've got a card. Am I all right just to put it straight up?
0:16:30 > 0:16:32OK, thank you.
0:16:35 > 0:16:37On the nearby Crossfield estate,
0:16:37 > 0:16:40there are a number of suitable parlour-style properties.
0:16:40 > 0:16:44And it's where Joanne and Scott lived when they first met.
0:16:44 > 0:16:48Just here, on the left, is where Scott used to live,
0:16:48 > 0:16:51top floor on the left-hand side.
0:16:51 > 0:16:55So it's a lot of memories on this estate.
0:16:55 > 0:16:59If one of these properties was to become empty,
0:16:59 > 0:17:02it would be ideal for all the needs of our family.
0:17:02 > 0:17:06I might be giving myself false hopes,
0:17:06 > 0:17:08and that's what I don't want to do,
0:17:08 > 0:17:12because at the moment there's no empty properties.
0:17:12 > 0:17:15So...I feel a bit sad, but happy.
0:17:19 > 0:17:22Maybe one day I could be in one of these houses
0:17:22 > 0:17:24and me life'll start again.
0:17:35 > 0:17:39In Ashton-under-Lyne, Sean is searching for the tenant
0:17:39 > 0:17:41from the damaged flat.
0:17:41 > 0:17:43I've gone through some of the tenant's details on our systems.
0:17:43 > 0:17:46He's given his mother's address and contact on previous forms,
0:17:46 > 0:17:48so that's where I've got the details from.
0:17:48 > 0:17:53So I'm just going to ring her to make her aware that there are issues at the property.
0:17:53 > 0:17:56Hi, my name's Sean Ellam. I'm ringing from New Charter.
0:17:56 > 0:17:59In respect of your son, have you got any contact details cos,
0:17:59 > 0:18:02I don't know if you've been back to the property,
0:18:02 > 0:18:04but we've had to secure the property.
0:18:04 > 0:18:07Am I right in thinking that your son's got no intention
0:18:07 > 0:18:10to return to that flat? He hasn't.
0:18:10 > 0:18:12Obviously, I wouldn't mind coming to see you.
0:18:12 > 0:18:14I'm just looking at my calendar now.
0:18:14 > 0:18:173 o'clock's fine, yeah.
0:18:17 > 0:18:19No problem, I'll see you tomorrow.
0:18:19 > 0:18:21Thanks. Bye.
0:18:29 > 0:18:34The tenant's mum Jean lives across town from her son's flat.
0:18:34 > 0:18:35For the last six years,
0:18:35 > 0:18:39she has seen her son Kane battle with heroin addiction.
0:18:44 > 0:18:48'When he's off the smack, he's a completely different lad.
0:18:48 > 0:18:50'You could trust him with your life.
0:18:52 > 0:18:54'But not anymore when he's on smack.
0:18:57 > 0:19:02'Well, I'll either get a phone call that he's stuck in the gutter somewhere,
0:19:02 > 0:19:05'or he's gone to jail for stealing.
0:19:07 > 0:19:11'Y-You just feel like you're banging your head against a brick wall.'
0:19:12 > 0:19:15Yeah, that's Kane when he was a baby,
0:19:15 > 0:19:17a little one when he just started school.
0:19:17 > 0:19:19He's a beautiful singer.
0:19:19 > 0:19:22He's got a lovely voice. Yeah, I've had that trained.
0:19:22 > 0:19:26That was supposed to be why he was carrying on at college,
0:19:26 > 0:19:30you know, to be an actor or a singer or whatever he wanted to be,
0:19:30 > 0:19:33but it didn't turn out like that.
0:19:38 > 0:19:41The damage to Kane's flat is likely to cost thousands of pounds,
0:19:41 > 0:19:45and Sean needs to find out who's responsible.
0:19:45 > 0:19:48He's arranged to meet Kane's mum,
0:19:48 > 0:19:50and he's hoping she'll be able to help.
0:19:50 > 0:19:54There's a few instances where you come across these crack dens
0:19:54 > 0:19:57and sort of people coming and going at all hours.
0:19:57 > 0:19:58Obviously, in this case,
0:19:58 > 0:20:02we're not 100% sure how long it's been going on,
0:20:02 > 0:20:05so we need to get to the bottom of it.
0:20:05 > 0:20:08There's a surprise at Jean's flat.
0:20:08 > 0:20:09Kane is there.
0:20:09 > 0:20:12He's done his hair an' all. He weren't on the toilet, he...
0:20:12 > 0:20:15How long have the problems been going on?
0:20:15 > 0:20:17Three or four weeks after I moved in.
0:20:17 > 0:20:20Once people found out that I'd got me own place to stay,
0:20:20 > 0:20:23you know, they were coming round all the time and,
0:20:23 > 0:20:25you know, it became quite intense really fast.
0:20:25 > 0:20:30Right. What type of drugs were being used at the property, was it heroin?
0:20:30 > 0:20:32Heroin yeah, yeah.
0:20:32 > 0:20:35I was addicted to heroin meself personally.
0:20:35 > 0:20:38Were these people people that you knew or...?
0:20:38 > 0:20:41They were associates, people I knew of, you know.
0:20:41 > 0:20:44I wouldn't ever class them as friends or anything like that.
0:20:44 > 0:20:48Is there any reason why you didn't sort of get in touch with New Charter earlier?
0:20:48 > 0:20:50I-I don't know. I just, I needed to get out,
0:20:50 > 0:20:53but I couldn't see the wood for the trees, if you know what I mean?
0:20:53 > 0:20:56- Yeah. - Everything was just so intense.
0:20:56 > 0:20:59But you'd left Mark in there, hadn't you,
0:20:59 > 0:21:01so that his flat would be OK.
0:21:01 > 0:21:04He left his so-called friend in there.
0:21:04 > 0:21:07But ultimately, you know, as the tenant,
0:21:07 > 0:21:11it was your responsibility to take control of your situation and those people.
0:21:11 > 0:21:16I think when you're on drugs, you don't have a responsibility, do you?
0:21:16 > 0:21:20You know... And somebody's pressurising you as well,
0:21:20 > 0:21:24you don't realise what-what they're doing.
0:21:29 > 0:21:33It's really difficult not to be a bit sceptical, really.
0:21:33 > 0:21:36You know, or you feel, that you're being told half a story.
0:21:36 > 0:21:41To suggest that Kane had no prior knowledge that this was happening,
0:21:41 > 0:21:44I think is a bit of a long shot, to be honest.
0:21:51 > 0:21:53INDISTINCT SHOUTING
0:21:53 > 0:21:56You can hear shouting there, can't you?
0:21:56 > 0:21:58THEY TALK OVER EACH OTHER
0:21:58 > 0:22:00To the east of Manchester,
0:22:00 > 0:22:03the problems with the disruptive tenant haven't improved.
0:22:03 > 0:22:06A week after Ivan installed CCTV,
0:22:06 > 0:22:09he's reviewing the recordings with Alan.
0:22:09 > 0:22:12That's her. That's her coming out, isn't it?
0:22:12 > 0:22:17From midnight, we've got the tenants that are responsible, in and out of the house,
0:22:17 > 0:22:20they're shouting at each other, they're bringing out the dog.
0:22:20 > 0:22:25To behave like that in the middle of the night is absolutely atrocious.
0:22:25 > 0:22:27And it's all been captured on film now.
0:22:29 > 0:22:32INDISTINCT SHOUTING
0:22:32 > 0:22:34With clear video evidence, Alan must discuss the case
0:22:34 > 0:22:37with housing association lawyer Paul Wilson.
0:22:38 > 0:22:4296 incidents on the composite schedule of incidents.
0:22:42 > 0:22:44THEY TALK OVER EACH OTHER
0:22:44 > 0:22:47Yeah, and since May this year - 24.
0:22:47 > 0:22:50- Right.- So in the last month, we've got 24 incidents.
0:22:50 > 0:22:52So it's ramped up over the last month.
0:22:52 > 0:22:55We've had interaction with the family intervention in the past.
0:22:55 > 0:22:56- Right.- She fails to engage.
0:22:56 > 0:22:58OK.
0:23:00 > 0:23:03What do you think, initial...?
0:23:05 > 0:23:08In view of the fact that she's not had any other formal intervention,
0:23:08 > 0:23:10other than cautions and warnings,
0:23:10 > 0:23:14then realistically you should be looking at injunctive relief,
0:23:14 > 0:23:16- that's your first port of call... - Right, OK.
0:23:16 > 0:23:19..against both of them. It doesn't matter that he's not a tenant.
0:23:19 > 0:23:22We can take action against him as an occupier of the property.
0:23:22 > 0:23:26Fine. Excellent, excellent. Thank you very much.
0:23:26 > 0:23:28- All righty.- Thank you, Paul.
0:23:28 > 0:23:31The housing association will now apply to the courts
0:23:31 > 0:23:34for an injunction against the noisy tenant.
0:23:34 > 0:23:37The best tool that we have to combat antisocial behaviour
0:23:37 > 0:23:39is the antisocial behaviour injunction.
0:23:39 > 0:23:42It's a fantastic success rate,
0:23:42 > 0:23:46and it's a much better tool to use than go down the eviction route,
0:23:46 > 0:23:48where you're putting somebody out of a home,
0:23:48 > 0:23:52where, potentially, you might be moving the problem on.
0:23:52 > 0:23:55So we would always look at an injunction first of all.
0:23:55 > 0:23:59An injunction doesn't ask anybody to do something that they wouldn't normally do,
0:23:59 > 0:24:03if they were being a normal, respectable member of the community.
0:24:03 > 0:24:06And if you don't want to be that, then you suffer the consequences.
0:24:06 > 0:24:11This is the start of a process that could take months.
0:24:11 > 0:24:14And Kerry and Greg have decided they want to move.
0:24:14 > 0:24:18We don't want to be in this type of environment.
0:24:18 > 0:24:22We don't feel like this is our home. This is a house we live in.
0:24:22 > 0:24:24We can't make it our home because of what's going on.
0:24:24 > 0:24:26So, from initially getting this house,
0:24:26 > 0:24:30and thinking we could do loads of fabulous things with it and being very excited,
0:24:30 > 0:24:31we're no longer happy.
0:24:33 > 0:24:35Although it's not standard procedure,
0:24:35 > 0:24:39Alan has agreed to ask the lettings team if they can find a new home
0:24:39 > 0:24:43for Kerry and Greg because of the extreme nature of their situation.
0:24:43 > 0:24:47There's been a lot of intervention work and a lot of activity going on,
0:24:47 > 0:24:50but this lady's had to put up with it for such a long time...
0:24:50 > 0:24:54It goes against the grain a bit to move the victim, cos we don't like to do that,
0:24:54 > 0:24:58but I really think that in this case, she probably does deserve consideration of it.
0:24:58 > 0:25:02- Whatever we come out with, I'll let you know, give you the outcome of that.- OK.
0:25:02 > 0:25:05I just don't know when a property's going to be ready, that's all.
0:25:05 > 0:25:07No, I understand that, I understand that.
0:25:07 > 0:25:11The main reason a managed move into another area is the right thing to do in this case
0:25:11 > 0:25:14is because of the prolonged period of time
0:25:14 > 0:25:18that this particular witness has had to put up with this upsetting behaviour.
0:25:18 > 0:25:21Now, we are going to resolve it. That's not an issue.
0:25:21 > 0:25:24It's not that... We're not moving her cos we're not going to resolve it,
0:25:24 > 0:25:28but she's very keen to move. I think she's just had enough.
0:25:30 > 0:25:37Every year, government provides around £300 million for disabled adaptations.
0:25:37 > 0:25:40But it's believed that's only a tenth of what's needed.
0:25:43 > 0:25:48I've put everything in this suitcase, all our pictures and memorabilia.
0:25:48 > 0:25:54In Earlham, Joanne and Scott are still waiting for news about a move to a more suitable home.
0:25:54 > 0:25:56That was a collage we started, wasn't it?
0:25:56 > 0:25:58- Yeah.- Never finished it.
0:25:58 > 0:26:01There's you when I first met you on that...
0:26:01 > 0:26:03Oh, didn't I look healthy then?
0:26:03 > 0:26:06- Look at all...- I know, it all needs sorting out.
0:26:06 > 0:26:10If you counted them, there must be over a thousand pictures there, in't there? Brilliant, that.
0:26:10 > 0:26:14- There's you when you was younger. - That's when I was really healthy.
0:26:14 > 0:26:15Hey, do you remember that?
0:26:15 > 0:26:18You made me that when we had no money one year.
0:26:18 > 0:26:20Yeah, I must have been drunk when I made that!
0:26:20 > 0:26:22And Sue, she was born.
0:26:22 > 0:26:24Dead proud dad.
0:26:24 > 0:26:25Still am.
0:26:25 > 0:26:27JOANNE LAUGHS
0:26:30 > 0:26:34On the Crossfield Estate, where Joanne and Scott once lived,
0:26:34 > 0:26:38there is a tenant Jen has been trying to work with for the last four months.
0:26:38 > 0:26:40He's in a home that's much too big for him.
0:26:40 > 0:26:44We've been trying to gain access to this property for the longest time
0:26:44 > 0:26:47I think that I've ever tried to access a property,
0:26:47 > 0:26:51but hopefully today this'll be the end of a long battle to gain access.
0:26:51 > 0:26:54We'll just try, just in case he's in.
0:26:55 > 0:26:57Try round the back?
0:26:57 > 0:26:59The three-bedroomed parlour style house
0:26:59 > 0:27:03is occupied by a single elderly man who they suspect can't cope.
0:27:03 > 0:27:07- You didn't really come dressed for it, Jo.- I didn't, did I?
0:27:07 > 0:27:11He's agreed to let Jen and support worker Joanne Gallagher inside,
0:27:11 > 0:27:14but doesn't want to be in when they visit.
0:27:14 > 0:27:15Can you actually get in?
0:27:18 > 0:27:20JEN GAGS
0:27:20 > 0:27:24- JEN COUGHS You all right?- Mm-hm.
0:27:27 > 0:27:31The current tenant needs to be moved somewhere easier to manage.
0:27:31 > 0:27:33This house could then become a home for a family.
0:27:33 > 0:27:38- Are you going to come in, Jen, or are you all right? - Yeah, no, I'm coming in.
0:27:38 > 0:27:40I don't know how I'm going to get in.
0:27:40 > 0:27:42- There's a lot of...- Sour milk.
0:27:44 > 0:27:47That bath's not been used for a long time.
0:27:47 > 0:27:50The house has the potential to be what Joanne and Scott need,
0:27:50 > 0:27:53IF it's possible to adapt it.
0:27:55 > 0:27:58Just need to gauge how big that toilet is.
0:28:00 > 0:28:03But there's a complication.
0:28:03 > 0:28:05New downstairs bedroom for Scott.
0:28:05 > 0:28:09- Oh, gosh!- Can you see where the stud wall's come out?- Yeah.
0:28:09 > 0:28:14So, unless we can get asset management to put the stud wall back...
0:28:14 > 0:28:17- Yeah. - ..then it's not suitable,
0:28:17 > 0:28:19which is a shame cos other than that it is...
0:28:19 > 0:28:22It's got the downstairs toilet.
0:28:23 > 0:28:26Jen will have to get approval for the extensive funds
0:28:26 > 0:28:30needed to renovate and adapt the property for Scott and Joanne.
0:28:30 > 0:28:33But if it's turned down, this could still make
0:28:33 > 0:28:36a good new home for another family from the waiting list.
0:28:41 > 0:28:46In Ashton-under-Lyne, one housing association
0:28:46 > 0:28:48has 8,000 households waiting for a home.
0:28:48 > 0:28:51Any abandoned properties they have
0:28:51 > 0:28:53need to be cleared and re-let as soon as possible.
0:28:55 > 0:28:59This morning, Kane's old flat is being emptied.
0:28:59 > 0:29:02It needs substantial repairs that will take weeks
0:29:02 > 0:29:06and cost thousands of pounds before a new tenant can be moved in.
0:29:06 > 0:29:08I'm just going through the recharges at the property,
0:29:08 > 0:29:11you know, some of the damage that's caused
0:29:11 > 0:29:14when they're ripping wire out of the walls and stuff.
0:29:14 > 0:29:15Taking a kitchen sink.
0:29:15 > 0:29:18Not sure how much you're going to get for that.
0:29:18 > 0:29:22To even think of taking a door knocker off the front door if they're going to weigh something in.
0:29:22 > 0:29:27It's pretty shocking, really, when you look at the extent of the damage that's been caused
0:29:27 > 0:29:31and to suggest that that could happen in such a short period of time without Kane knowing is...
0:29:31 > 0:29:34Well, I'm not going to say it's impossible,
0:29:34 > 0:29:36but I find it quite hard to believe, really.
0:29:39 > 0:29:43Recently, Kane's been staying on sofas with his mum and other friends.
0:29:43 > 0:29:46Obviously, I know it was my flat,
0:29:46 > 0:29:49but I know that I haven't caused that damage.
0:29:49 > 0:29:52D-D-Do you understand what I mean?
0:29:52 > 0:29:54It wasn't...
0:29:54 > 0:29:58It wasn't me that did that, do you know,
0:29:58 > 0:30:00because I wasn't there.
0:30:00 > 0:30:03Sometimes in life, things happen out of our control.
0:30:03 > 0:30:06We can't do anything about it, we can't change it,
0:30:06 > 0:30:07what's done's done.
0:30:10 > 0:30:13The housing association need to make a final decision
0:30:13 > 0:30:15about who will pay for the damage,
0:30:15 > 0:30:19so today Sean is discussing the case with other managers.
0:30:19 > 0:30:22We can only go off the information that we've been given.
0:30:22 > 0:30:26His story is that he didn't think anybody had access to the property.
0:30:26 > 0:30:28It's too much to wager on,
0:30:28 > 0:30:30a person who was using drugs at the time, you know.
0:30:30 > 0:30:34This has happened over a period of time. It's not happened overnight.
0:30:34 > 0:30:37He's made no attempt to notify us and now we're taking his word
0:30:37 > 0:30:39on the fact that he was driven out of his property.
0:30:39 > 0:30:41He might have just decided to walk out.
0:30:41 > 0:30:44Well, he might. That's why he's still responsible.
0:30:44 > 0:30:47Yeah, but I think at that point we then need...
0:30:47 > 0:30:49Is he responsible for everything?
0:30:49 > 0:30:53And I think he should be responsible for that as well.
0:30:53 > 0:30:54Well, so do I.
0:30:54 > 0:30:58He is responsible as the tenant for the damage that was caused.
0:31:04 > 0:31:08While Kerry and Greg wait to be re-housed,
0:31:08 > 0:31:11there's no sign of a let-up from next door.
0:31:11 > 0:31:14Last night, about half past one,
0:31:14 > 0:31:19I was woke up by her absolutely screaming her head off.
0:31:19 > 0:31:20It was awful.
0:31:20 > 0:31:22MAN SHOUTS INAUDIBLY
0:31:24 > 0:31:27'Where the fucking hell have you been all night?'
0:31:32 > 0:31:33That's nowt, that.
0:31:33 > 0:31:36And it's not like you're hanging out the window or something.
0:31:36 > 0:31:39That's what we can hear in our bathroom, bedrooms.
0:31:39 > 0:31:41That's nothing as well, you know what I mean?
0:31:41 > 0:31:44She's being quite civil, to be honest.
0:31:44 > 0:31:45BANGING
0:31:45 > 0:31:48That's her smashing something against the wall.
0:31:48 > 0:31:52I've got nowt against these people cos they've never physically done anything to me,
0:31:52 > 0:31:56except this, and obviously what the kids have got to put up with,
0:31:56 > 0:31:58but she's got problems from somewhere.
0:31:58 > 0:32:00She's certainly got no inhibitions, has she?
0:32:02 > 0:32:06The mounting evidence against the disruptive tenant
0:32:06 > 0:32:09has now led to an injunction being granted against her.
0:32:09 > 0:32:11And Alan and Ivan need to serve it.
0:32:11 > 0:32:13She's apparently in the property,
0:32:13 > 0:32:17but whether she'll answer the door is another kettle of fish.
0:32:17 > 0:32:19INDISTINCT SHOUTING
0:32:19 > 0:32:22'Get the fuck out of me house! Get out!
0:32:26 > 0:32:28'Get the fuck out of my house!'
0:32:31 > 0:32:33THEY KNOCK AGAIN
0:32:34 > 0:32:36- ANGRILY:- What?
0:32:36 > 0:32:38INAUDIBLE
0:32:41 > 0:32:43The tenant does not want to be filmed.
0:32:45 > 0:32:49The injunction outlines conditions of behaviour to adhere to.
0:32:49 > 0:32:54If they don't comply, it could lead to eviction or even a prison sentence.
0:32:54 > 0:32:57We explained each part of the injunction to her,
0:32:57 > 0:33:00so she understands completely what she can't do.
0:33:00 > 0:33:03It's basically any kind of activity
0:33:03 > 0:33:06that's likely to cause harassment or alarm to the neighbours.
0:33:06 > 0:33:11From now on, if anything happens, then it'll be treated as contempt of court.
0:33:17 > 0:33:19Less than a fortnight later,
0:33:19 > 0:33:22there is CCTV evidence of further disturbances.
0:33:22 > 0:33:26- He's got his dog off the lead and her shouting.- They've just come back and kicked the...
0:33:26 > 0:33:29He just comes in and leathers the door a few times so it goes through.
0:33:29 > 0:33:35In one incident, the police were called after a visitor woke up the street by kicking the back door in.
0:33:35 > 0:33:37BANGING
0:33:40 > 0:33:45The breaches are very, very well evidenced and the breaches are totally unacceptable.
0:33:45 > 0:33:48Alan's only option now is stronger legal action.
0:33:55 > 0:33:59In Earlham, the tenant of the parlour-style property on the Crossfield estate
0:33:59 > 0:34:01has been successfully re-housed.
0:34:01 > 0:34:03The clearout team are coming today
0:34:03 > 0:34:06to start to empty the property out of all the rubbish.
0:34:11 > 0:34:12Massive job.
0:34:12 > 0:34:15Only once the rubbish is cleared can a decision be made
0:34:15 > 0:34:18on whether the adaptations are possible.
0:34:19 > 0:34:21Once it's empty,
0:34:21 > 0:34:25and I can get the surveyor in to look at what is actually needed,
0:34:25 > 0:34:28I'm hoping at that point he'll agree that the rooms are big enough,
0:34:28 > 0:34:30the work can be done,
0:34:30 > 0:34:34between asset management and needs and adaptations,
0:34:34 > 0:34:35to make it suitable.
0:34:54 > 0:34:56You can't really envisage it being
0:34:56 > 0:34:59the answer to somebody's prayers at the minute,
0:34:59 > 0:35:02but if it's possible, it'll be a nice home for them,
0:35:02 > 0:35:04for Joanne and Scott.
0:35:07 > 0:35:11Finally, with the property cleared, the surveyors are able to inspect it
0:35:11 > 0:35:14and make a decision about its suitability.
0:35:14 > 0:35:18That's asbestos in there, so we'll have to get that sorted out.
0:35:18 > 0:35:21The electrics need upgrading as well.
0:35:21 > 0:35:23Hopefully, if it's big enough,
0:35:23 > 0:35:27this room will be a walk-in shower, level-access shower.
0:35:27 > 0:35:29We'll sort something.
0:35:29 > 0:35:32And what we can do is make a wider door for the wheelchair, yeah?
0:35:34 > 0:35:37- That can quite simply go back up with a wider doorway?- Yeah.
0:35:37 > 0:35:39Where would you put the opening?
0:35:39 > 0:35:40- There.- Right.
0:35:40 > 0:35:43So they can get the bed down that side.
0:35:43 > 0:35:46- Thank you.- All right.
0:35:46 > 0:35:49You're my favourite surveyor.
0:35:49 > 0:35:50It's possible.
0:35:54 > 0:35:55Three days before Christmas,
0:35:55 > 0:35:59and Jen has made an appointment to see Joanne and Scott.
0:35:59 > 0:36:02Oh, I think it'll mean the world to them today.
0:36:02 > 0:36:06That's their light at the end of the tunnel. I can't wait.
0:36:10 > 0:36:12I've got some good news for you.
0:36:12 > 0:36:15- You've got a new property. - Oh, thank you.
0:36:15 > 0:36:18It couldn't be any more perfect for you.
0:36:18 > 0:36:21God, you can perform miracles! And how have you done this?
0:36:21 > 0:36:24It's been ongoing in the background for a long time.
0:36:24 > 0:36:27I don't know what else to say now, I'm speechless!
0:36:27 > 0:36:29Have a nice Christmas and I will see you next year now.
0:36:29 > 0:36:32- Thank you.- Happy new year to you, Jen. Thank you very much.
0:36:32 > 0:36:34'It's not often that you can do it.
0:36:34 > 0:36:38'This has just happened because two things have fell into line which have really worked out well,
0:36:38 > 0:36:41'so it doesn't happen often, but it is good when it does happen.'
0:36:41 > 0:36:45Can I give you a hug and say thank you? Cheers, thanks for everything.
0:36:45 > 0:36:47- See you next year.- All right. - See you later, Scott.
0:36:47 > 0:36:49See you, Jen. Thank you very much.
0:36:51 > 0:36:54Three months after he abandoned his flat,
0:36:54 > 0:36:56Kane still has no permanent place to live.
0:36:56 > 0:37:02It affects you in so many different ways not having a place to settle,
0:37:02 > 0:37:06and actually somewhere to call home, basically.
0:37:06 > 0:37:08Kane's mum wants to give him a second chance,
0:37:08 > 0:37:12and is hoping that they can get a two-bedroom flat together.
0:37:12 > 0:37:14I can't go private because...
0:37:16 > 0:37:20..I've used all me money up buying drugs for Kane,
0:37:20 > 0:37:22I hadn't said that before.
0:37:22 > 0:37:26And I know a lot of people will say, "Oh, a mother doesn't do that,"
0:37:26 > 0:37:30but when you see your son suffering like I've seen my son suffer,
0:37:30 > 0:37:32you'd do anything.
0:37:33 > 0:37:35Absolutely anything.
0:37:37 > 0:37:41I'd rather buy his drugs than him going stealing off anybody,
0:37:41 > 0:37:44knocking old ladies about and things like that.
0:37:48 > 0:37:50It's as pink as the rest of her.
0:37:51 > 0:37:55This morning, mother and son have come to the housing association
0:37:55 > 0:37:57to ask for a home together.
0:37:57 > 0:38:00But lettings co-ordinator Tina McBride
0:38:00 > 0:38:03wants to talk to Kane about the damage to his old flat.
0:38:04 > 0:38:07Hiya, do you want to come this way?
0:38:11 > 0:38:15Right, you are aware that the issues at the tenancy -
0:38:15 > 0:38:18you are responsible for that, you signed the tenancy agreement.
0:38:18 > 0:38:21We do still have concerns about the conduct
0:38:21 > 0:38:24and you never approached New Charter
0:38:24 > 0:38:27to let them know that you had any issues...
0:38:27 > 0:38:28Yeah, we did.
0:38:28 > 0:38:30That, that was, that was before...
0:38:30 > 0:38:33I did. I wrote them a letter and I wrote to the councillor of Ashton...
0:38:33 > 0:38:35- Right.- ..and he's wrote back to me.
0:38:35 > 0:38:38I've spoken to Sean, he's gone through all the records,
0:38:38 > 0:38:41- we haven't got anything that's been sent through to ourselves.- Right.
0:38:41 > 0:38:43I've been in touch with Revenues.
0:38:43 > 0:38:46That's a copy of the letter they wanted me to give to you.
0:38:46 > 0:38:50- It outlines the actual how much is owed to us.- Right.
0:38:50 > 0:38:54Erm, and it does come to a substantial amount at the moment.
0:38:54 > 0:38:58It's... The total balance at the moment is £7,045,
0:38:58 > 0:39:01and that's not including your rent arrears.
0:39:01 > 0:39:04With that current level of debt that is owed to us,
0:39:04 > 0:39:06and the issues you had in regards to your tenancy
0:39:06 > 0:39:10means that we can't consider you for accommodation at this moment in time.
0:39:10 > 0:39:13- All right.- And there is also a standing order payment card
0:39:13 > 0:39:15for you to set up an arrangement. OK?
0:39:15 > 0:39:20- OK, then. Is that it, yeah?- That's it.- Right, thank you very much.
0:39:20 > 0:39:26The housing association have asked Kane to pay the money back at £3.55 a week.
0:39:28 > 0:39:31Thank you for all your help.
0:39:31 > 0:39:33That was a load of codswallop,
0:39:33 > 0:39:36Council's supposed to help people, you know,
0:39:36 > 0:39:38that are trying to get on with their lives,
0:39:38 > 0:39:43and all they're doing is pulling them down all the time.
0:39:43 > 0:39:44So I'm not happy.
0:39:44 > 0:39:48They're charging me for... Oh, my God!
0:39:48 > 0:39:52..to rewire the entire property including meters, came to...
0:39:52 > 0:39:54Why are they rewiring it?
0:39:54 > 0:39:57Cos someone's obviously pulled the wiring out, ain't they?
0:39:57 > 0:39:59£3,143.76.
0:39:59 > 0:40:04Then to clear out the property and dispose of items...
0:40:04 > 0:40:07Are you ready? Sit down ..£525.36.
0:40:07 > 0:40:13Renewal of WC pedestal, £88.20 for a toilet. Are you taking t'piss?
0:40:13 > 0:40:17I've seen less shit in a sewerage works. That's disgraceful.
0:40:17 > 0:40:20£7,348.57.
0:40:20 > 0:40:22I want to go, I don't want to be here.
0:40:22 > 0:40:25How am I supposed...? I've never seen seven grand.
0:40:25 > 0:40:27I've never seen £7,000 in my life.
0:40:27 > 0:40:31They've more chance of me walking through Ashton,
0:40:31 > 0:40:33which I'm never going to do, totally naked,
0:40:33 > 0:40:35and I'd do that before I'll pay that.
0:40:35 > 0:40:39No chance. Let me put it away cos it's knocking me sick.
0:40:39 > 0:40:40I need to go home.
0:40:55 > 0:40:58Today, Kerry and Greg are moving out.
0:40:58 > 0:41:01This one's Kerry's. That's why it weighs loads more!
0:41:01 > 0:41:04The housing association have found them a home
0:41:04 > 0:41:06in a different neighbourhood.
0:41:06 > 0:41:08Even though it's been an upheaval,
0:41:08 > 0:41:12everybody's happy now we know we're getting out of this.
0:41:13 > 0:41:17Me children are really happy about moving because,
0:41:17 > 0:41:19even though we've got a garden here,
0:41:19 > 0:41:24they've never been able to really use it without incidences from next door.
0:41:24 > 0:41:27The latest problem from next door
0:41:27 > 0:41:30led to the tenant being arrested for breaching her injunction.
0:41:30 > 0:41:32But at least for Kerry and Greg it's over.
0:41:32 > 0:41:34This is the end of it for us.
0:41:34 > 0:41:37You know, we can finally get on. It's great!
0:41:37 > 0:41:40So, no there's no sadness involved about going.
0:41:54 > 0:41:58In Earlham, it's moving day for Scott and Joanne, too,
0:41:58 > 0:42:00as their new home is finally ready.
0:42:00 > 0:42:04I'm going to start me new life in a new home.
0:42:04 > 0:42:05So, bye, everybody!
0:42:05 > 0:42:10Today means happiness for me and Scott as a partnership.
0:42:10 > 0:42:14It means me kids having a better life.
0:42:15 > 0:42:17- It looks good so far.- I know.
0:42:17 > 0:42:19- Welcome.- Ready?
0:42:25 > 0:42:30We've got miles more space than what we had in the other place, haven't we?
0:42:30 > 0:42:32The difference there is massive.
0:42:32 > 0:42:34I was basically squeezing through the other ones.
0:42:34 > 0:42:36It's brilliant.
0:42:36 > 0:42:37I can have a shower.
0:42:37 > 0:42:40For so long she's been giving me bed baths,
0:42:40 > 0:42:42and after a bit, it gets a bit boring.
0:42:42 > 0:42:46Jen has come round to see how the family are settling in.
0:42:46 > 0:42:48It's been years since he's had a bath or a shower.
0:42:48 > 0:42:51I like the fact your shower gel's in there already!
0:42:51 > 0:42:55- That's for you, kiddo. - Oh, thank you.
0:42:55 > 0:42:58No problem. You've done beyond what you had to do for us.
0:42:58 > 0:43:01And without getting a bit emotional and stuff...
0:43:01 > 0:43:03Do you know what I mean? Brilliant.
0:43:03 > 0:43:05Aw, thank you.
0:43:05 > 0:43:08It's about seeing the difference that it is going to make to Scott,
0:43:08 > 0:43:12like bathroom and a toilet and things like that, things we all take for granted.
0:43:12 > 0:43:16I think that's the best part of it, opposed to receiving flowers.
0:43:16 > 0:43:17But that is nice, too!
0:43:17 > 0:43:19I just can't wait to get back into a routine again now.
0:43:22 > 0:43:24I'm just totally made up with it.
0:43:57 > 0:44:01Subtitles by Red Bee Media Ltd