0:00:00 > 0:00:04An estimated one in six people in Britain live in social housing.
0:00:04 > 0:00:09In the current economic climate, the waiting lists are growing every week.
0:00:09 > 0:00:11For every person you make happy, there will probably be
0:00:11 > 0:00:14three or four times as many who are disappointed.
0:00:14 > 0:00:18Britain's housing officers are on the front line.
0:00:18 > 0:00:21- Annette, can you let me in? - It's just nothing like you've ever smelt before.
0:00:21 > 0:00:26They deal with over 11 million tenants, day in, day out.
0:00:26 > 0:00:28I don't believe you've let him out.
0:00:28 > 0:00:33Most are good tenants but a few risk everything with their antisocial behaviour.
0:00:33 > 0:00:35His tenancy is on a knife edge.
0:00:36 > 0:00:40If they want to try and take it, they'll have to take it with me on it.
0:00:40 > 0:00:42Eviction is the last thing we want to do.
0:00:42 > 0:00:45We've got to do it for the sake of the community.
0:00:45 > 0:00:48Every week, there's a different set of problems.
0:00:48 > 0:00:51- Out of my face. - Please don't shout at me, Anne.
0:00:51 > 0:00:55The perpetrator's been into our office a few times and received warnings from us in the past.
0:00:55 > 0:00:59All I want to do is go to sleep in that goddamn flat at night and I can't.
0:00:59 > 0:01:02Do you know what I mean? The scooter's not making any noise.
0:01:02 > 0:01:06I said to her, I'd never live in a caravan, and look at me now.
0:01:06 > 0:01:09I've just got to take what comes at me really because I want an house that bad.
0:01:09 > 0:01:12It is quite a competitive area to try and get a house in.
0:01:12 > 0:01:15There will always be a lot of people left disappointed at the end of it.
0:01:15 > 0:01:17You feel like you want to give up but you can't.
0:01:17 > 0:01:19BUZZER Hello.
0:01:19 > 0:01:22- Who are you?- Phil from New Charter.
0:01:22 > 0:01:26People coming, going, shouting, screaming, swearing, parties.
0:01:26 > 0:01:30I'm monitoring you. And if I... Janette, listen to me a minute.
0:01:30 > 0:01:34- I'll let you calm down for a minute. - Go one. I'll see you on Monday.
0:01:34 > 0:01:36I'm not convinced I'll see her on Monday.
0:01:53 > 0:01:57People living in social housing have little choice in who their neighbours are.
0:01:57 > 0:02:01And when tenants don't get on, it can sometimes mean war.
0:02:02 > 0:02:05In Eccles, Greater Manchester,
0:02:05 > 0:02:09two neighbours are locked in a long-running feud.
0:02:09 > 0:02:13The clashing tenants live in this low-rise block.
0:02:13 > 0:02:15One on top of the other.
0:02:15 > 0:02:1842-year-old Anne lives downstairs.
0:02:18 > 0:02:21The noise upstairs started originally
0:02:21 > 0:02:24when I first moved in nearly two years ago.
0:02:24 > 0:02:28She's been driven mad by her neighbour's party lifestyle.
0:02:30 > 0:02:34The man keeping an up all night is sprightly 69-year-old Jimmy.
0:02:34 > 0:02:37I've done nowt wrong. She's the one that's causing trouble.
0:02:37 > 0:02:43He's furious with Anne for parking her mobility scooter in the communal hallway.
0:02:43 > 0:02:47That trolley of hers, go-kart, whatever she's got,
0:02:47 > 0:02:49it's out all day blocking the way.
0:02:49 > 0:02:52I've asked her to move it and she just takes no notice.
0:02:55 > 0:02:59David Wright is the housing officer dealing with the dispute.
0:02:59 > 0:03:05He's only been in the job for eight weeks and already knows Anne well.
0:03:05 > 0:03:08Anne, hiya. Are you OK?
0:03:08 > 0:03:10- I don't think you're going to like me today. I not?- Am I not? Right.
0:03:10 > 0:03:15She's a regular visitor to the office with her complaints against Jimmy.
0:03:15 > 0:03:18Today she is giving David her most recent incident diaries,
0:03:18 > 0:03:22detailing Jimmy's late-night get-togethers.
0:03:22 > 0:03:25It's just the same thing's happening over and over really.
0:03:25 > 0:03:27Coming back from the pub, slamming doors,
0:03:27 > 0:03:30talking loudly in the hallway instead of the flat.
0:03:30 > 0:03:33I listen to it every night constantly. Do you know what I mean?
0:03:33 > 0:03:36It's just a repeating ritual.
0:03:36 > 0:03:39You just lay awake in anticipation of what's going to happen now.
0:03:39 > 0:03:42We're trying to sort it for you now.
0:03:42 > 0:03:46I'm not satisfied though because he gets believed and not me.
0:03:48 > 0:03:51She's very frustrated with the process of filling in the diaries
0:03:51 > 0:03:54and trying to gather evidence.
0:03:54 > 0:03:58She doesn't seem to quite understand that we need this backup evidence from her.
0:03:58 > 0:04:02The tit-for-tat history makes this case complicated,
0:04:02 > 0:04:07and means that David can't act on Anne's diary evidence alone.
0:04:07 > 0:04:09Sorry to bother you.
0:04:09 > 0:04:15He needs advice from antisocial behaviour officer Jill Fenlon, who knows the case well.
0:04:15 > 0:04:17Historically, when Anne's complained,
0:04:17 > 0:04:21the neighbour she's complaining about has made counter allegations,
0:04:21 > 0:04:26so we put CCTV in the block that was covert, so nobody knew it was there.
0:04:26 > 0:04:30What came from the CCTV on a two-week period is that
0:04:30 > 0:04:34Anne was causing more breaches of her tenancy than what James was doing of his,
0:04:34 > 0:04:38in that the scooter was constantly in the communal area.
0:04:38 > 0:04:41We never saw any evidence of James bringing anybody back to the flat.
0:04:41 > 0:04:45We need to be looking at ways of getting other evidence together
0:04:45 > 0:04:48to support what she's saying, or disprove what she's saying.
0:04:48 > 0:04:51He's naturally going to come back with counter allegations and denial.
0:04:51 > 0:04:53OK, brilliant.
0:05:01 > 0:05:06Firm evidence to back up Anne's complaints would be another witness to Jimmy's noise.
0:05:06 > 0:05:10So far, no other neighbours have come forward.
0:05:10 > 0:05:12How are you today, my little man?
0:05:12 > 0:05:15Just a paper for now. See you later.
0:05:25 > 0:05:30- It's the early hours of Saturday morning.- Look at that!
0:05:30 > 0:05:34It's turned four o'clock and I'm still awake.
0:05:34 > 0:05:37And Anne has been woken by noise from upstairs.
0:05:38 > 0:05:42Oh, he's off. Gobbing it again.
0:05:45 > 0:05:49It wouldn't be too bad if he just come back in from the pub
0:05:49 > 0:05:52pissed as a fart, done it for an hour, and then buggered off to bed
0:05:52 > 0:05:56because loads of people do that and nobody bothers about it.
0:05:56 > 0:05:58But, because he continues it for hours on end,
0:05:58 > 0:06:02that is what really gets to you.
0:06:02 > 0:06:06It's usually the younger ones that cause shit like this.
0:06:06 > 0:06:10Do you know what I mean? It's always the younger ones that are the noise nuisances.
0:06:14 > 0:06:17I've just had enough.
0:06:19 > 0:06:23Having been woken at 2am, the noise finally stops,
0:06:23 > 0:06:26after five in the morning.
0:06:32 > 0:06:35With house prices beyond the reach of many,
0:06:35 > 0:06:37and private rents on the increase,
0:06:37 > 0:06:42waiting times for social housing have almost doubled in the last decade.
0:06:43 > 0:06:46This, combined with the economic downturn,
0:06:46 > 0:06:49has forced some into alternative types of accommodation.
0:06:49 > 0:06:51Every time I walk up here,
0:06:51 > 0:06:55I always think about turning the tap on - how easy it is.
0:06:55 > 0:07:0024-year-old Vicky lives on a caravan park near Earlham in Salford.
0:07:00 > 0:07:04What I'd do to have one of these taps just to turn on in the caravan...
0:07:08 > 0:07:10Vicky was forced into a caravan
0:07:10 > 0:07:14in search of a cheaper way of life, like her mum.
0:07:14 > 0:07:17My mum come up here. I said to her when she first moved in the caravan,
0:07:17 > 0:07:20I'd never live in a caravan. Look at me now!
0:07:20 > 0:07:24I'm living in one. I just wanted to be near my mum.
0:07:24 > 0:07:28Since she moved into her caravan, a lot has changed.
0:07:28 > 0:07:31Vicky has had baby Kenzie.
0:07:31 > 0:07:34That's my water done.
0:07:34 > 0:07:36Vicky's mum's caravan is right next door.
0:07:36 > 0:07:39She downsized and moved here seven years ago,
0:07:39 > 0:07:42in an effort to control the spiralling bills.
0:07:42 > 0:07:47Here you are. I'll just go and get myself a cup of tea. All right?
0:07:47 > 0:07:49All right, love. See you in a bit, little man.
0:07:49 > 0:07:54Vicky's caravan is just eight metres long by three metres wide.
0:07:54 > 0:07:57This is where I keep all Kenzie's clothes - in these three.
0:07:57 > 0:08:03That's just all my rubbish. Jeans. Jeans. A little bathroom.
0:08:03 > 0:08:06We don't have a bathroom. Kenzie sleeps here.
0:08:06 > 0:08:08Five and a half years I've lived here.
0:08:08 > 0:08:11I'm determined to get a house now because I've got my son,
0:08:11 > 0:08:15because he's growing up and he's got no walking space
0:08:15 > 0:08:17or crawling space in the caravan.
0:08:21 > 0:08:24With the prospect of another harsh winter in the caravan,
0:08:24 > 0:08:26Vicky's desperate to move.
0:08:26 > 0:08:30I want Kenzie to be in an house because I want him to have his own bedroom.
0:08:30 > 0:08:32That's the biggest thing - his own bedroom -
0:08:32 > 0:08:34and having somewhere to walk.
0:08:34 > 0:08:36There's not much room for him to do anything.
0:08:36 > 0:08:41I think it's stopping him doing things as quick.
0:08:41 > 0:08:43He can stand on his own but not for long.
0:08:44 > 0:08:49You want your dummy? I love you.
0:08:58 > 0:09:02In Eccles, the feud between Anne downstairs
0:09:02 > 0:09:05and Jimmy upstairs rages on.
0:09:05 > 0:09:08Desperate to prove her complaints about Jimmy are true,
0:09:08 > 0:09:11Anne has rigged up her own covert CCTV,
0:09:11 > 0:09:14against housing association regulations.
0:09:14 > 0:09:18I thought, sod this. I just shoved one in my spy hole and sod them.
0:09:18 > 0:09:21That is it. There are wires everywhere.
0:09:21 > 0:09:24I just sort of like nailed them into the wall.
0:09:24 > 0:09:29And, here it is.
0:09:29 > 0:09:32Would you know what it was?
0:09:32 > 0:09:35Nope.
0:09:35 > 0:09:38But Anne doesn't need CCTV evidence
0:09:38 > 0:09:42to prove Jimmy's latest bout of noise nuisance.
0:09:42 > 0:09:44This time there are other witnesses.
0:09:44 > 0:09:48It's the evidence David needs to issue Jimmy with a warning.
0:09:48 > 0:09:50Thanks for coming in.
0:09:50 > 0:09:52- What's this about?- Do you know why we've asked you to come in?
0:09:52 > 0:09:56They said I was causing a nuisance on Saturday. What time was that?
0:09:56 > 0:10:00Friday night and Saturday morning, at two o'clock, when you came back from the pub.
0:10:00 > 0:10:04That you were making a loud noise - yourself and two girls - until 5am.
0:10:04 > 0:10:08I don't know who's making these false... These statements. But it's wrong.
0:10:08 > 0:10:11Obviously, we have had this incident being corroborated and to warn you
0:10:11 > 0:10:15that if they continue, we will have to take further legal advice.
0:10:15 > 0:10:18I'm annoyed. That scooter. She's not moving it.
0:10:18 > 0:10:22- I bang my leg when I go down there. - You don't need to tell her that.
0:10:22 > 0:10:25- We're following that up as a separate issue. - You're not doing that.- We are.
0:10:25 > 0:10:27She's blocking the way. It hasn't been done.
0:10:27 > 0:10:30Jimmy is receiving a warning
0:10:30 > 0:10:33because the noise from the weekend is a breach of his tenancy.
0:10:33 > 0:10:36Anne is also breaching her tenancy agreement,
0:10:36 > 0:10:38which states that items, including mobility scooters,
0:10:38 > 0:10:43- cannot be left in communal areas. - You're going to get run over.
0:10:45 > 0:10:48Anne's disability is a disease of the inner ear,
0:10:48 > 0:10:50which causes her to periodically collapse,
0:10:50 > 0:10:54and forced her out of work.
0:10:54 > 0:10:56I got my scooter 3.5 years ago because I was so ill
0:10:56 > 0:10:59because I was having drop attacks and falling on the floor.
0:10:59 > 0:11:03Ever since I've had it, I've had nothing but pure independence.
0:11:03 > 0:11:07Not had to rely on anyone. Never had to pay for a taxi to go anywhere.
0:11:07 > 0:11:09It saved me thousands of pounds.
0:11:12 > 0:11:14I don't know what I'd do if anybody tried
0:11:14 > 0:11:17to make me get rid of it or anyone took it away from me.
0:11:17 > 0:11:20There are thought to be
0:11:20 > 0:11:25four times more mobility scooters now than five years ago.
0:11:25 > 0:11:27With a quarter of a million of these vehicles
0:11:27 > 0:11:31on the nation's pavements, they're filling up social housing blocks
0:11:31 > 0:11:33that weren't designed to house them.
0:11:33 > 0:11:36It's becoming an increasing issue for us.
0:11:36 > 0:11:40It's more complex than it perhaps appears at first glance.
0:11:40 > 0:11:43On the one hand, there is that element of risk,
0:11:43 > 0:11:48where you've got something like a mobility scooter. It's quite large.
0:11:48 > 0:11:50It's blocking a means of escape in the event of fire.
0:11:50 > 0:11:53There have been instances where scooters have been vandalised
0:11:53 > 0:11:55and even set alight.
0:11:55 > 0:11:58The worst-case scenario, people have lost their lives,
0:11:58 > 0:12:02where they've actually been the cause of major, major fires.
0:12:02 > 0:12:07It is really about keeping the majority of our tenants safe.
0:12:07 > 0:12:11So, this housing association are having a crackdown.
0:12:12 > 0:12:15Today, David is warning Anne
0:12:15 > 0:12:18about keeping her scooter in the communal hallway.
0:12:18 > 0:12:21Your mobility scooter's a hindrance to people getting out of the block.
0:12:21 > 0:12:23It's not actually.
0:12:23 > 0:12:25The only person that'll say it's a hindrance is Jimmy
0:12:25 > 0:12:28when he's drunk, because he falls on top of it.
0:12:28 > 0:12:30It is a policy that we are enforcing
0:12:30 > 0:12:33and you will have to, unfortunately, stop storing it there.
0:12:33 > 0:12:35I know. We're going to have to beg to differ on this
0:12:35 > 0:12:38because I don't actually store it there.
0:12:38 > 0:12:41It's never there for more than 20, 30 minutes max.
0:12:41 > 0:12:45Going forwards, I will be taking action on the scooter,
0:12:45 > 0:12:48if it continues to be placed in the hallways.
0:12:48 > 0:12:52Anne has been given four weeks' legal notice
0:12:52 > 0:12:55to stop leaving her scooter in the communal hallway.
0:12:55 > 0:12:58The housing association are determined
0:12:58 > 0:13:01she should take it inside every time she returns to the flat.
0:13:01 > 0:13:05But, for Anne, that's not as simple as it sounds.
0:13:05 > 0:13:08When I'm buzzing about, backwards and forwards during the day,
0:13:08 > 0:13:11I just dump it here. It's only here for ten, 15 minutes,
0:13:11 > 0:13:13and then I'm back out again. Once I'm finished with it,
0:13:13 > 0:13:16it's in the flat, on charge.
0:13:24 > 0:13:26It is an absolute pain.
0:13:26 > 0:13:29I have to lift the back end up.
0:13:31 > 0:13:34At the end of the day, I'll stand up for my rights. I don't care.
0:13:34 > 0:13:37They won't make me back down. No way.
0:13:37 > 0:13:42This is Annie they're talking to, not some little old lady.
0:13:42 > 0:13:46Done!
0:13:55 > 0:14:00Since 1980, almost two million social homes have been sold
0:14:00 > 0:14:02under right to buy legislation.
0:14:02 > 0:14:08So that today, a third of all social housing neighbourhoods are privately owned.
0:14:11 > 0:14:15In Denton, east of Manchester, owner occupiers, Stephen and Elaine,
0:14:15 > 0:14:20used to be friends with their housing association tenant next door.
0:14:20 > 0:14:23Now, she's disrupting their family life.
0:14:23 > 0:14:26It's been constant for the last four years, to be honest.
0:14:26 > 0:14:28People coming and going, shouting, screaming.
0:14:28 > 0:14:32Swearing, parties.
0:14:32 > 0:14:35The last time Caitlin got scared and Cameron got scared
0:14:35 > 0:14:37- because she was smashing her house up.- No, I didn't.
0:14:37 > 0:14:40- Cameron didn't get scared, Caitlin got scared.- I'm a brave boy.
0:14:40 > 0:14:45Yeah. Basically, smashing the house up. I think they were fighting.
0:14:45 > 0:14:50Stephen and Elaine have complained to the housing association.
0:14:50 > 0:14:53Tenancy enforcement officer Phil Bojanowski
0:14:53 > 0:14:55is visiting their neighbour.
0:14:55 > 0:14:58It's 10am on a Monday morning.
0:15:00 > 0:15:02- Your neighbours have made complaints.- Go on.
0:15:02 > 0:15:04It's all the shouting, swearing, arguing,
0:15:04 > 0:15:06bottles breaking in the house.
0:15:06 > 0:15:10It wasn't my fault. Somebody else was there, at the end of the day.
0:15:10 > 0:15:13- Somebody else is doing it?- Yeah. - You're not doing it?- No.
0:15:13 > 0:15:17These visitors that you have, do you want them in your property?
0:15:17 > 0:15:19You don't.
0:15:19 > 0:15:23In your tenancy agreement, you're responsible for visitors' behaviour.
0:15:23 > 0:15:25You going to be able to turn these people away?
0:15:25 > 0:15:28- Well, if she doesn't, I will.- Right, OK.
0:15:28 > 0:15:31And are you spending a lot of time together, you two?
0:15:31 > 0:15:33We do spend a lot of time together. We're not partners.
0:15:33 > 0:15:37- I'm not suggesting anything. - He's smiling at me.
0:15:37 > 0:15:38I'm not suggesting anything like that.
0:15:38 > 0:15:41- We're just very close friends, honestly.- Well, that's fine.
0:15:41 > 0:15:44I'm not here to judge at all.
0:15:44 > 0:15:47But if he's helping to keep these visitors you don't want away,
0:15:47 > 0:15:49that's good.
0:15:49 > 0:15:52- That's going to help you.- Yeah.
0:15:52 > 0:15:54- So we've got an idea of what we need to do between us all.- Yeah.
0:15:54 > 0:15:59- Enjoy the rest of your day.- Right. Adoos, innit.
0:15:59 > 0:16:02- See you now.- Buenos dias.
0:16:02 > 0:16:04It's quite difficult.
0:16:04 > 0:16:06And really, whether it's gone in, I don't know. We'll see.
0:16:06 > 0:16:09I might need to speak to her when she's more sober, I think.
0:16:11 > 0:16:16Stephen and Elaine have owned their home next to Jeannette for eight years.
0:16:16 > 0:16:19We moved into this property and then
0:16:19 > 0:16:24we put a conservatory on, we did the driveway, we did the loft conversion.
0:16:24 > 0:16:27You try your best to make your property nice,
0:16:27 > 0:16:29and then you look next door and it's a mess.
0:16:29 > 0:16:31If I wanted to sell my property,
0:16:31 > 0:16:33people are going to say, "What are your neighbours like?"
0:16:33 > 0:16:36I've got to give them an honest answer.
0:16:36 > 0:16:38Because if I don't, in years to come,
0:16:38 > 0:16:41and they find out that I've misled them, I'm liable for that.
0:16:41 > 0:16:45I would like it if she had a separate house, not from anyone else,
0:16:45 > 0:16:47so no-one can listen like we did.
0:16:47 > 0:16:51I want her to be happy, and maybe,
0:16:51 > 0:16:56it probably won't happen, but maybe just get a bit off the booze.
0:17:05 > 0:17:10In Vicky's caravan, near Earlham, she's had to get used to life with no running water
0:17:10 > 0:17:12and few amenities.
0:17:12 > 0:17:17- I need to do the toilet.- Come to Nanny, while mum does the toilet.
0:17:19 > 0:17:21Say bye-bye.
0:17:21 > 0:17:27The demands of caravan life have made Vicky want a more traditional place to live,
0:17:27 > 0:17:30and her growing son has increased the urgency.
0:17:30 > 0:17:33So Vicky's made the decision to apply for social housing.
0:17:33 > 0:17:36I don't want him getting bullied at school.
0:17:36 > 0:17:38It's not me they'll take it out on, it's him.
0:17:38 > 0:17:41And it's not his fault he lives in a caravan. It's my fault.
0:17:44 > 0:17:49Each year, City West Housing receives 40,000 applications
0:17:49 > 0:17:52for less than 1,000 available homes.
0:17:52 > 0:17:56And they allocate these homes through a bidding system.
0:17:56 > 0:17:59This is the first time I'm going in here. I haven't done it before.
0:17:59 > 0:18:04I'm really hoping I either get a two-bedroom flat or a two bedroom house.
0:18:04 > 0:18:06I've just got to keep my fingers crossed.
0:18:06 > 0:18:12To get a home, Vicky will need to place a bid on any empty properties available.
0:18:12 > 0:18:16I've never done this before, so if you could just help me a bit, please.
0:18:16 > 0:18:19- I'll just do the search and see what comes.- Right, OK.
0:18:19 > 0:18:23We have just one that's come up in Earlham. Avocet Drive.
0:18:25 > 0:18:28- It's a two-bed, end terrace. - Yeah, I can bid on that one.
0:18:28 > 0:18:31- Do you want me to put a bid on that one?- Yeah, please.
0:18:31 > 0:18:35Each week, homes are allocated to those considered to be most in need.
0:18:35 > 0:18:38At the moment, you're currently first on the listing.
0:18:38 > 0:18:41But bear in mind, nobody may have bid on it yet.
0:18:41 > 0:18:44As other people bid, it may change, your position and the bidding.
0:18:44 > 0:18:49- Right, OK then. Thank you very much. - You're welcome.- Thanks.- Thank you.
0:18:49 > 0:18:53As the week goes on and others bid on the property, those with greater need,
0:18:53 > 0:18:57like the homeless, could push Vicky down the list.
0:18:57 > 0:19:02So that's the one I've bidded on. The end terrace, two bedrooms.
0:19:02 > 0:19:05- But, like she said, that's it for this week.- Yep.
0:19:13 > 0:19:16As a single mum, Vicky relies on her mother for support,
0:19:16 > 0:19:21and so is looking for homes within half an hour's drive of the caravan site.
0:19:22 > 0:19:26Her local lettings coordinator is Liam Davis.
0:19:26 > 0:19:29Earlham is our smallest area, in terms of stock.
0:19:29 > 0:19:31We have the least amount of properties down there.
0:19:31 > 0:19:34Typically, it's high demand and low turnover.
0:19:34 > 0:19:38The most recent house which has gone on Home Search in Earlham
0:19:38 > 0:19:43attracted 76 expressions of interest.
0:19:43 > 0:19:46Obviously, when it's such a competitive bidding cycle,
0:19:46 > 0:19:52there's always going to be a lot of people ultimately left disappointed at the end of it.
0:19:54 > 0:19:59Two days later, Vicky is checking online to see where she is on the list
0:19:59 > 0:20:02for the two-bed terrace.
0:20:02 > 0:20:05I was third yesterday, so I don't know what I'll be. I'm just going to give it a check.
0:20:05 > 0:20:08I'm still third.
0:20:13 > 0:20:16No, no, you can't press the buttons.
0:20:17 > 0:20:20Five days later, when all the bids are in, Vicky has dropped.
0:20:23 > 0:20:24To 27th.
0:20:30 > 0:20:35In Eccles, Jimmy has had a letter warning him about his late-night activities.
0:20:36 > 0:20:40It says loud TV and music and voices.
0:21:27 > 0:21:30Anne's also had a warning.
0:21:30 > 0:21:33Today, she officially has to stop leaving her scooter in the communal hallway.
0:21:35 > 0:21:37And she is ready for any eventuality.
0:21:39 > 0:21:41Just to make sure that they don't take it.
0:21:41 > 0:21:43If they want to try, they'll have to take it with me on it.
0:21:46 > 0:21:51It's down to David to enforce the order, and he's also come prepared.
0:21:52 > 0:21:56She's threatened in the past when we discussed the scooter with us, no-one is allowed to touch it.
0:21:56 > 0:21:59And she's told me herself to bring police officers with me.
0:21:59 > 0:22:02They're here should there be any problems, really.
0:22:04 > 0:22:07He's going to speak with you, yeah.
0:22:07 > 0:22:09Come on, David.
0:22:09 > 0:22:12- Hiya, Anne, you all right?- Yep.
0:22:12 > 0:22:17Basically, obviously I can see you're obviously chained to the scooter and you're not for budging.
0:22:17 > 0:22:20We're not looking to remove your scooter today.
0:22:20 > 0:22:25But we do need to store your scooter inside the block, inside of your flat.
0:22:25 > 0:22:28When I signed up to this flat, right, they knew I had the scooter.
0:22:28 > 0:22:31So if the scooter goes, I go with the scooter, as simple as that.
0:22:31 > 0:22:35If you're refusing to move from the scooter today and have it taken inside,
0:22:35 > 0:22:38we'll apply for an injunction for trespass.
0:22:38 > 0:22:40- Trespassing?- Yes.
0:22:42 > 0:22:45So you're going to get a trespass injunction on a mobility scooter?
0:22:45 > 0:22:48- Yes.- Right. Well you're going to have to go to court to get that then.
0:22:48 > 0:22:52- Yes, we will do.- Him upstairs can get away with what he wants.
0:22:52 > 0:22:55- Nothing's been done about him.- The situation...- I'll see you in court.
0:22:55 > 0:23:00- OK.- Don't speak to me no more. Do it through solicitors.- Right, OK.
0:23:00 > 0:23:04- Out me face.- OK, I'll inform our...- Out me face!
0:23:04 > 0:23:06Please don't shout at me, Anne.
0:23:06 > 0:23:09- Thank you. I'll see you later. - Don't have me saying it a third time.
0:23:12 > 0:23:15She's obviously not for complying with our request
0:23:15 > 0:23:18for her to put the scooter back into her hallway today.
0:23:18 > 0:23:22My understanding from our legal department was that if she didn't do that,
0:23:22 > 0:23:25obviously to start the ball rolling for the injunction.
0:23:27 > 0:23:31I love the challenges with City West.
0:23:31 > 0:23:32When I used to work, you see,
0:23:32 > 0:23:38me brain was ticking over non-stop, 24-seven, do you know what I mean?
0:23:38 > 0:23:43And all this with City West it just gives me a bit of fun,
0:23:43 > 0:23:45bit of spark in my life.
0:23:51 > 0:23:54In Denton, a month has passed
0:23:54 > 0:23:58and Stephen and Elaine have had another disturbance next door.
0:23:59 > 0:24:02I think one day, with all of the arguments that go on in the house,
0:24:02 > 0:24:05somebody, I think, is going to get hurt.
0:24:05 > 0:24:08It's always, "Effing this, I'm going to effing kill you."
0:24:08 > 0:24:12And you don't know, under the influence of alcohol, what they're capable of.
0:24:12 > 0:24:16And I don't want to bring my children up listening to that every day.
0:24:16 > 0:24:19It's dead scary.
0:24:22 > 0:24:27In every instance of antisocial behaviour, there's always a core problem.
0:24:27 > 0:24:30And that could relate to the offender, inasmuch as that they're vulnerable.
0:24:30 > 0:24:36I would say a very high percentage of cases we deal with
0:24:36 > 0:24:40are related to alcohol abuse, or excessive use of alcohol.
0:24:40 > 0:24:42So it is a problem we have to deal with a lot.
0:24:42 > 0:24:47But unfortunately there are some people that will just not want to engage with you.
0:24:47 > 0:24:53Phil is returning to see Jeanette to tackle her about the latest disturbance.
0:24:53 > 0:24:56This time, he's heading round at 9.30am.
0:24:56 > 0:24:59We're going early to try and catch her before she does have a drink.
0:24:59 > 0:25:02Hopefully it will go in, what I'm trying to tell her.
0:25:08 > 0:25:11Jeanette, it's Phil from New Charter. Can you let me in?
0:25:11 > 0:25:15Phil has arranged the appointment with Jeanette in advance.
0:25:15 > 0:25:18But she doesn't seem to be home.
0:25:20 > 0:25:22Later that day,
0:25:22 > 0:25:26Phil manages to track her down to a friend's address.
0:25:26 > 0:25:30- It's Phil. You've got an appointment this morning. - 'I don't know. Have I?'
0:25:30 > 0:25:31Yeah. Can I come and have a chat with you?
0:25:33 > 0:25:34Hi, Jeanette, are you all right?
0:25:37 > 0:25:38Do you know why I want to see you?
0:25:38 > 0:25:42- Yeah, because of the disturbance in the house again.- What happened?
0:25:42 > 0:25:47I had some stuff taken out my house, and I just lost it, really.
0:25:47 > 0:25:48- I understand the police were there. - Yes.
0:25:48 > 0:25:51- And they took you away, is that right?- Yes.
0:25:51 > 0:25:53I'm going to issue you a final warning now.
0:25:53 > 0:25:56Anything else happens and we will be looking at tenancy action.
0:25:56 > 0:25:59The sooner I can get moved from there and come back to a smaller place,
0:25:59 > 0:26:02it will be a lot more better for me anyhow.
0:26:02 > 0:26:05As long as there is no more problems, then I will look at helping you to move.
0:26:05 > 0:26:07I'm not willing to if you can't behave.
0:26:09 > 0:26:12Properties like the one Jeanette's in don't come up very often
0:26:12 > 0:26:15but I'm not willing to assist her in a move if she can't demonstrate
0:26:15 > 0:26:19that she can manage a tenancy, because we're just going to move the problem somewhere else,
0:26:19 > 0:26:20rather than resolve it.
0:26:29 > 0:26:33As winter approaches, Vicky's becoming desperate.
0:26:33 > 0:26:36Each time she visits the housing office,
0:26:36 > 0:26:41she's either unsuccessful or there's no suitable homes available.
0:26:41 > 0:26:43Every week I go in and come out and still the same result.
0:26:43 > 0:26:45It's getting worse because it's getting colder.
0:26:45 > 0:26:49And it's getting colder in the caravan for me son.
0:26:49 > 0:26:52So...
0:26:56 > 0:27:01Temperatures at the caravan site are below freezing.
0:27:01 > 0:27:03Vicky had hoped to be out of the caravan by Christmas.
0:27:05 > 0:27:10Five days to go. Well, I said from day one that you'd still be here.
0:27:12 > 0:27:16I don't want to take photos with him opening the presents in the caravan.
0:27:16 > 0:27:19So I'm going down to one of my friends at Christmas.
0:27:19 > 0:27:21They've got a tree and I'm going to put the presents under it,
0:27:21 > 0:27:25so he can have a proper Christmas instead of having a horrible Christmas in the caravan.
0:27:33 > 0:27:37In Denton, Phil has made another appointment to see Jeanette at her home.
0:27:43 > 0:27:48Same as it was the other day. Yeah. She's not been back.
0:27:48 > 0:27:50Phil needs to inspect her home,
0:27:50 > 0:27:56as he is worried her latest disruptive behaviour may have involved damage inside.
0:27:56 > 0:28:01He will only be able to assist Jeanette in the move she once if her home is in good order.
0:28:01 > 0:28:03There's an ideal solution to this one.
0:28:03 > 0:28:05There's a single person in a big, three-bedroom property.
0:28:05 > 0:28:07She's said she doesn't want to be there,
0:28:07 > 0:28:10she can't manage the property, it's too big for her.
0:28:10 > 0:28:12But because we can't get in touch with her,
0:28:12 > 0:28:15I'm not able to assist her at the minute.
0:28:15 > 0:28:19Once again, Phil tries Jeanette's friend.
0:28:26 > 0:28:31- 'Hello, who are you?'- Phil from New Charter.- 'Do you want to come in?'
0:28:31 > 0:28:34- Yeah, can I come in for a little minute?- 'Yeah.'- Thank you.
0:28:34 > 0:28:37He sounds pissed.
0:28:38 > 0:28:42- 'Are you in?' - Hiya, are you all right?
0:28:42 > 0:28:45- I'm just going shop. - All right.
0:28:47 > 0:28:50- Are you all right?- Yeah. Do you mind putting that out for a minute?
0:28:50 > 0:28:55Just while I'm here, because I've got bad asthma. If you don't mind.
0:28:55 > 0:28:58Hiya, Jeanette. Are you all right? I've been looking for you.
0:28:58 > 0:29:02- Where have you been?- Hiding. - Hiding. From me?
0:29:02 > 0:29:07- Have you been hiding from me?- Yeah. - Why? I want to try and help you.
0:29:07 > 0:29:11Do you know what, the conversation we had, yeah,
0:29:11 > 0:29:15you said you'd give me a one-bedroom flat, yeah.
0:29:15 > 0:29:16So why isn't it happening?
0:29:16 > 0:29:19Because you've not let me in your property, as we asked.
0:29:19 > 0:29:23- Do you remember when I spoke to you last time?- Yeah.- Heh?
0:29:24 > 0:29:27< Just sort her a one-bedroom flat.
0:29:27 > 0:29:29I know you've had a few this afternoon, haven't you?
0:29:29 > 0:29:32I've had about three, yes.
0:29:32 > 0:29:36I still need to speak to you at your property. I've got to get into your property.
0:29:36 > 0:29:39- Can you be there on Monday morning? - Erm...
0:29:41 > 0:29:43- About 10:30?- Half past ten?
0:29:43 > 0:29:46- If I write it down on a piece of paper, yeah?- Yeah.
0:29:47 > 0:29:50- You won't let me down?- No. - I'm going to emphasise again
0:29:50 > 0:29:53- I'm here to try and help you. - OK. Fair one, fair one. - I don't want to evict you.
0:29:53 > 0:29:56- OK?- OK. I'll be there.
0:29:56 > 0:29:59- Stick to your end of the bargain... - And you stick to yours. - I'll stick to mine.
0:29:59 > 0:30:02But you don't do your job properly! SHE LAUGHS
0:30:02 > 0:30:06Listen to me, I'm monitoring you. If I...
0:30:07 > 0:30:10Jeanette, listen to me a minute. Listen to me. Seriously.
0:30:10 > 0:30:12It's a serious message.
0:30:12 > 0:30:15- SHE CONTINUES LAUGHING - I can't... I'll let you calm down for a minute.
0:30:15 > 0:30:18- Enjoy the rest of your day. - Oh, yeah, what I've got left.
0:30:18 > 0:30:22Right, cheers. Half past ten, Monday, yeah?
0:30:23 > 0:30:26I'm not convinced that I'll see her on Monday.
0:30:26 > 0:30:30And I think this'll have to be her final chance,
0:30:30 > 0:30:33before we look at legal action.
0:30:37 > 0:30:39Hello, Becky.
0:30:39 > 0:30:41You OK, sweet? Eh?
0:30:41 > 0:30:45Eh? RINGTONE Oh, phone. Who's that?
0:30:45 > 0:30:48It could be mine. I don't know.
0:30:48 > 0:30:49Hello?
0:30:49 > 0:30:51Who's that?
0:30:51 > 0:30:53Oh, Yvonne, yeah.
0:30:53 > 0:30:57Despite the recent warning for late-night partying,
0:30:57 > 0:31:00Jimmy's social life hasn't simmered down.
0:31:00 > 0:31:03There's me, you, Margo, Pat.
0:31:03 > 0:31:06I'll meet you in the pub.
0:31:06 > 0:31:08All right, I'll see you at half eight, sweet.
0:31:08 > 0:31:13Sometimes, I have a dance, you know what I mean? Not noisy.
0:31:14 > 0:31:1769, I'm still going! HE CHUCKLES
0:31:17 > 0:31:19I'll go make a brew now.
0:31:24 > 0:31:28But Jimmy doesn't know that, downstairs, the housing association
0:31:28 > 0:31:31have stepped up their investigation into his disruptive behaviour.
0:31:31 > 0:31:34- Hi. Anne?- Yeah.
0:31:34 > 0:31:36Today, they are installing noise-monitoring equipment
0:31:36 > 0:31:39into Anne's flat.
0:31:39 > 0:31:43- The music usually comes from in that corner.- Oh, does it?
0:31:43 > 0:31:47Two weeks of sound recordings should prove
0:31:47 > 0:31:51whether the noise from Jimmy's late-night socialising is unreasonable.
0:31:51 > 0:31:54Fingers crossed, for the next couple of weeks, he will show
0:31:54 > 0:31:59- his true colours upstairs and then everything will be on record. - That's me, then.
0:31:59 > 0:32:03- All right. Thanks again, love. See ya.- See ya.
0:32:07 > 0:32:10While they're waiting for the results,
0:32:10 > 0:32:13the housing association have called Anne in for a meeting.
0:32:13 > 0:32:15Do you want to come in?
0:32:15 > 0:32:18David and Jill want to explain to Anne
0:32:18 > 0:32:22that her tenancy breach with the scooter could undermine
0:32:22 > 0:32:24her credibility as a witness to Jimmy's noise nuisance.
0:32:24 > 0:32:27When a judge makes an order, he's to find the facts
0:32:27 > 0:32:31that it happened, which is fine, because we'll have the sound recording,
0:32:31 > 0:32:33but then he's got to find that it's reasonable.
0:32:33 > 0:32:36The issue with the scooter...
0:32:36 > 0:32:40We're getting back onto this mobility scooter again, and this will see me off.
0:32:40 > 0:32:44- I knew this'd happen.- No, Anne, I'm not doing anything to be...
0:32:44 > 0:32:46All I'm trying to do is make this case as easy...
0:32:46 > 0:32:49The only person that has got any problem
0:32:49 > 0:32:51with my mobility scooter is Jimmy.
0:32:51 > 0:32:55- We're trying to deal with that. - Do know what I mean? The scooter's not making any noise.
0:32:55 > 0:32:58We're not trying to be unreasonable and make things difficult.
0:32:58 > 0:33:00You are, because yous know I need that scooter.
0:33:00 > 0:33:04Jimmy does not need to have parties every night. Jimmy doesn't need to get drunk.
0:33:04 > 0:33:07He's not there 24/7 like yous all think.
0:33:07 > 0:33:10Just evict me, right, because I tell you now, that's it.
0:33:10 > 0:33:13That's the only way you'll get rid of that scooter out of that hallway.
0:33:13 > 0:33:16Just evict me. I'm not listening to this no more.
0:33:16 > 0:33:19This is Anne's last chance to move the scooter
0:33:19 > 0:33:24before the housing association go to court for an injunction.
0:33:27 > 0:33:29I'm getting driven out of my home
0:33:29 > 0:33:31and there's nothing I can do about it.
0:33:35 > 0:33:38But I will fight them until the day I leave.
0:33:38 > 0:33:40SCOOTER BEEPS
0:33:44 > 0:33:47See yous later.
0:33:54 > 0:33:57In Denton, home owner Stephen has had no disturbances
0:33:57 > 0:34:01from his neighbour Jeanette for the last month.
0:34:01 > 0:34:03Jeanette came back once at beginning of the week.
0:34:03 > 0:34:07I think she stayed 20 minutes, half an hour, and disappeared again.
0:34:07 > 0:34:10And there's been nothing since, again.
0:34:10 > 0:34:12It's like living in a detached house, it's great.
0:34:12 > 0:34:16I'd like to see her in a flat somewhere and, hopefully,
0:34:16 > 0:34:18sort herself out.
0:34:19 > 0:34:21You've got to care for everybody,
0:34:21 > 0:34:24because if nobody cares, then there's no point.
0:34:24 > 0:34:29As predicted, Jeanette didn't show for her Monday morning appointment
0:34:29 > 0:34:31and, after three further attempts,
0:34:31 > 0:34:36Phil still hasn't managed to get in and check the condition of her home.
0:34:36 > 0:34:40He's meeting head of tenancy enforcement, Alan Kibble.
0:34:40 > 0:34:45The only thing we can do now is go down the legal route, where we're going to have to obtain
0:34:45 > 0:34:47a court order, an injunction,
0:34:47 > 0:34:50to ensure that she gives us access to the property.
0:34:52 > 0:34:57Unfortunately, there are some people who will not want to engage with you
0:34:57 > 0:35:01and will put their head in the sand. Then the only option is to go down the legal route.
0:35:01 > 0:35:03It's very frustrating, because I would take every step.
0:35:03 > 0:35:06and the team would take every step they possibly can,
0:35:06 > 0:35:09to avoid having to go down that route, because it costs us money,
0:35:09 > 0:35:11which costs tenants money, if we have to do that.
0:35:11 > 0:35:14Also, it lengthens the process,
0:35:14 > 0:35:16because all the time we are having to go down that process,
0:35:16 > 0:35:18we're not solving the problem.
0:35:24 > 0:35:28In four days' time, the housing association are going to court
0:35:28 > 0:35:30to gain access to Jeanette's house.
0:35:30 > 0:35:35Phil is giving her one last chance to let him in.
0:35:35 > 0:35:38She's in. She just walked past.
0:35:38 > 0:35:40She won't open the door.
0:35:41 > 0:35:45- It's Phil, from New Charter, can I have a word?- No!
0:35:45 > 0:35:47Jeanette, I'd like to help you move.
0:35:47 > 0:35:50But if you don't answer the door, I can't help you.
0:35:50 > 0:35:54Phil's only option now is to give Jeanette the legal papers.
0:35:54 > 0:35:56Jeanette, I've got some documents here for you.
0:35:56 > 0:36:02It's details. You need to attend court on Tuesday.
0:36:02 > 0:36:04Because we want to get access to the property.
0:36:06 > 0:36:08Obviously, we can't force our way in, we can only
0:36:08 > 0:36:13apply to the court to get in, so there's not a lot more I can do at the minute.
0:36:14 > 0:36:17You're always banging your head against a brick wall,
0:36:17 > 0:36:20when it could quite easily be resolved, if she played ball.
0:36:32 > 0:36:36In Earlham, Vicky's been climbing up the list,
0:36:36 > 0:36:38but she still hasn't been offered a home.
0:36:38 > 0:36:42The housing association offices are about to close the Christmas,
0:36:42 > 0:36:47but, first, Liam has a property he needs a tenant for immediately.
0:36:47 > 0:36:50We've had a two-bed house. It's had major works done on it,
0:36:50 > 0:36:55so it was put through the bidding cycle in mid-August.
0:36:55 > 0:36:57It's been on offer to a girl since then.
0:36:57 > 0:36:58When I called her last week,
0:36:58 > 0:37:01she said that she's no longer interested but she hasn't told us.
0:37:01 > 0:37:04I've gone back to the list and nobody else on there
0:37:04 > 0:37:07is either contactable or interested in the property.
0:37:07 > 0:37:11That's not uncommon when it's been quite a long time since the property
0:37:11 > 0:37:15has gone through the cycle, simply because people's circumstances change.
0:37:15 > 0:37:17Because of Christmas,
0:37:17 > 0:37:20if the property is re-entered into the bidding cycle,
0:37:20 > 0:37:23it could remain unoccupied for at least another six weeks.
0:37:23 > 0:37:28Liam is desperate to find someone who can move in now.
0:37:28 > 0:37:31If we were to put it in the cycle and Victoria was to bid on it,
0:37:31 > 0:37:34she would be ranking right up there on the list, anyway.
0:37:34 > 0:37:38So we'd look to offer it to her directly.
0:37:38 > 0:37:41Vicky's a priority because, in the middle of winter,
0:37:41 > 0:37:45she's living in one room with a small child and no central heating.
0:37:45 > 0:37:49- Hiya, it's Liam Davies from City West.- 'Hiya.'
0:37:49 > 0:37:52You might remember you spoke to me a few weeks up at Earlham office.
0:37:52 > 0:37:56- 'Yeah, I do.' - I'm just calling you, I don't know whether you'll be interested,
0:37:56 > 0:37:59we've had a house become available.
0:37:59 > 0:38:03It is ready to let, so we need to do it as quickly as possible.
0:38:03 > 0:38:06- So when would you be available to view it?- I could view it tomorrow.
0:38:06 > 0:38:09Right, thank you very much.
0:38:09 > 0:38:12What? I heard something about a house.
0:38:12 > 0:38:14There's a house become available.
0:38:14 > 0:38:16He's got to get somebody in it quickly.
0:38:16 > 0:38:18- Oh, Vic.- I'm well chuffed.
0:38:18 > 0:38:21He said two o'clock tomorrow.
0:38:22 > 0:38:25The new house is only a ten-minute drive from the caravan park.
0:38:25 > 0:38:28Dead excited.
0:38:28 > 0:38:29- Hiya, you all right?- Hiya.
0:38:29 > 0:38:32- Shall we go in, then? - You like it, don't you?
0:38:33 > 0:38:38- A new kitchen.- I take it this is Kenzie's room?- Yeah.
0:38:38 > 0:38:41And a bath!
0:38:43 > 0:38:46I just want to scream, but I can't.
0:38:46 > 0:38:50- There's not enough words in my body to express how I feel at the minute. - No more carrying water.
0:38:50 > 0:38:54No! A house with a toilet. I love it!
0:38:54 > 0:38:56- A house for life.- Yep.
0:38:58 > 0:39:00Ah!
0:39:06 > 0:39:08A day before she was due in court,
0:39:08 > 0:39:13Jeanette allowed the housing association access to her house.
0:39:13 > 0:39:18Phil was finally able to carry out an inspection.
0:39:18 > 0:39:22There's not much damage in the property. There's a door missing in the living room
0:39:22 > 0:39:26and a couple of door handles, but, other than that,
0:39:26 > 0:39:28most of it's, really, cosmetic.
0:39:28 > 0:39:30Hopefully, that's the end of it.
0:39:30 > 0:39:33I can now close my case, because I'm satisfied the property
0:39:33 > 0:39:36has not been damaged and she's not causing any trouble where she is at the minute.
0:39:36 > 0:39:39She said to me today that she wants to move before Christmas.
0:39:39 > 0:39:43What's annoying is, if she had allowed access sooner,
0:39:43 > 0:39:46she might have already got the move she wants.
0:39:54 > 0:40:00In Eccles, Anne is watching telly - or two tellies to be precise.
0:40:00 > 0:40:03And one of them is showing she's got a visitor.
0:40:03 > 0:40:05Oh! Sarah!
0:40:10 > 0:40:12- Hiya, all right?- Are you coming in?
0:40:12 > 0:40:15- I can't stop.- Oh, why?!- I know.
0:40:15 > 0:40:17I thought you'd come for a social chat, then.
0:40:17 > 0:40:20- You know I don't do social calls, Anne.- What's this?
0:40:20 > 0:40:23It's an application. City West have been to court this morning
0:40:23 > 0:40:27and filed for an application for injunction regarding your scooter.
0:40:27 > 0:40:30All the information's in there. If you want to seek legal advice,
0:40:30 > 0:40:33I seriously suggest that you do.
0:40:33 > 0:40:35- All right.- OK. Bye.
0:40:41 > 0:40:43Now that is a joke.
0:40:43 > 0:40:46Taking a scooter to court for doing no wrong.
0:40:50 > 0:40:52SHE SIGHS
0:40:52 > 0:40:56They want 330 quid off me for them going to court.
0:40:56 > 0:40:59I mean, I don't know how anybody can say
0:40:59 > 0:41:02they're going to send somebody to prison for a bloody mobility scooter!
0:41:02 > 0:41:05It's not like a mobility scooter's going out
0:41:05 > 0:41:09and doing ram raids, or going round shooting people,
0:41:09 > 0:41:12or it's got a big ghetto blaster on it, being a noise nuisance.
0:41:12 > 0:41:16The only noise that makes is when it's reversing, to let you know it's coming.
0:41:20 > 0:41:22Is this all worth it? >
0:41:22 > 0:41:24I believe it is.
0:41:24 > 0:41:27I still don't see why I should have to drag it in and out, in and out,
0:41:27 > 0:41:3114 or 15 times a day, just because they say so.
0:41:41 > 0:41:46But, at the end of the day, at least I can turn round and say I didn't go without a fight.
0:41:51 > 0:41:53If Anne breaches this injunction
0:41:53 > 0:41:58and continues leaving her scooter in the hallway, she could be evicted.
0:42:02 > 0:42:06At the housing association offices, the noise monitoring
0:42:06 > 0:42:10has revealed evidence of Jimmy's late-night activities.
0:42:12 > 0:42:14BANGING SOUND
0:42:14 > 0:42:18I think the noise that we've got, I would class it as unreasonable.
0:42:18 > 0:42:21It's banging
0:42:21 > 0:42:24and loud voices.
0:42:24 > 0:42:28The time on the recording at the moment is 4:15 in the morning.
0:42:28 > 0:42:30You can almost hear what they're saying.
0:42:30 > 0:42:34I personally wouldn't want to be living listening to that in my living room.
0:42:34 > 0:42:36I think City West will now be going forward
0:42:36 > 0:42:39and progressing it for legal action.
0:42:39 > 0:42:41Injunctive action against Jimmy means
0:42:41 > 0:42:46he could also now face eviction, if he doesn't keep the noise down.
0:42:50 > 0:42:55It's the New Year and, ten minutes down the road from her mum,
0:42:55 > 0:42:57Vicky is settling into her new house.
0:42:57 > 0:42:59- BABY CRIES - What's wrong with you?
0:43:02 > 0:43:05This is my favourite thing - having running water.
0:43:05 > 0:43:08The cooker, I only had that in the caravan.
0:43:08 > 0:43:12The best bit of the bathroom is having a toilet. It's brilliant!
0:43:12 > 0:43:16This is my baby's room, Kenzie's room. His bed.
0:43:19 > 0:43:21It's made so much difference to my life, seeing my little man
0:43:21 > 0:43:25playing with his toys in that room and having more space to walk around.
0:43:25 > 0:43:27It makes me so happy.
0:44:04 > 0:44:07Subtitles by Red Bee Media Ltd