0:00:02 > 0:00:05This programme contains some strong language.
0:00:05 > 0:00:08This place got robbed with knife-point and also gunpoint.
0:00:08 > 0:00:11So imagine if they had guns. I wouldn't be running away.
0:00:14 > 0:00:17You can see, you can see someone over there.
0:00:20 > 0:00:21Can you see him?
0:00:21 > 0:00:23HE SNIGGERS
0:00:23 > 0:00:24Now, if I was a burglar...
0:00:27 > 0:00:28I mean, would you?
0:00:28 > 0:00:30Cos he blends in.
0:00:31 > 0:00:33I love it, especially when you get
0:00:33 > 0:00:36"aha, it's a burglar, it's a burglar"
0:00:36 > 0:00:39and you've got to have a method into catching them.
0:00:42 > 0:00:45Darlington, north-east England.
0:00:45 > 0:00:47In this historic market town,
0:00:47 > 0:00:51one man's on a mission to make crime a thing of the past...
0:00:51 > 0:00:54I got caught by a tree. Bong!
0:00:54 > 0:00:57..fearless Francis Jones.
0:00:57 > 0:00:58Rrrahhh!
0:00:58 > 0:01:01If you have a problem, day or night...
0:01:01 > 0:01:04I'm like a doctor to the burglars. I give them the medicine.
0:01:04 > 0:01:06..if no-one else can help...
0:01:06 > 0:01:09There's no escape from Francis Jones.
0:01:09 > 0:01:11People always say I'm different, like.
0:01:11 > 0:01:13..and if you can find him...
0:01:13 > 0:01:16We need to be hextra cautious.
0:01:16 > 0:01:18Not extra, hextra.
0:01:18 > 0:01:21..maybe you can hire Sparta Security.
0:01:21 > 0:01:25Spartan Warriors was a tribe of people who had courage,
0:01:25 > 0:01:27who were strong.
0:01:27 > 0:01:31When you drive down the road the kids always shout, "This is Sparta!"
0:01:31 > 0:01:36You're not a policeman, this is about promoting Christianity.
0:01:36 > 0:01:40To protect people against what? The opinion of burglars?
0:01:40 > 0:01:42If you want a steak you go and get a sirloin.
0:01:42 > 0:01:45If you want ice cream you go to Tom & Jerry's.
0:01:45 > 0:01:48If you want security you come and see Spartacus.
0:01:54 > 0:01:59Former pro boxer Francis Jones started Sparta Security in 2009...
0:01:59 > 0:02:01Keep it looking beautiful.
0:02:01 > 0:02:03..and now has around 40 security guards protecting
0:02:03 > 0:02:05businesses across Darlington.
0:02:07 > 0:02:08Rrrahhh!
0:02:10 > 0:02:11Rrrahhh!
0:02:11 > 0:02:14Francis also takes on less conventional cases
0:02:14 > 0:02:17with a whole variety of challenges.
0:02:17 > 0:02:21People know me in Darlington - Fearless is my fighting name.
0:02:21 > 0:02:23Fearless because I'm game as a badger.
0:02:25 > 0:02:27Go on, go on, go on!
0:02:27 > 0:02:29It takes courage to operate
0:02:29 > 0:02:33and run a security company when people come to you with problems.
0:02:33 > 0:02:35God gave me a pair of balls when I was born.
0:02:35 > 0:02:39I've got to use this talent to benefit the community in Darlington.
0:02:39 > 0:02:42Yeah, there you go, there you go.
0:02:42 > 0:02:43Yay!
0:02:45 > 0:02:47That tyre was getting done.
0:02:47 > 0:02:49There's not no way it was not getting done.
0:02:52 > 0:02:55At his unofficial office, the local gym...
0:02:55 > 0:02:56What is he doing?
0:02:56 > 0:02:59You're looking in good shape, Rach. You're in beautiful shape.
0:02:59 > 0:03:03..Francis is taking care of some routine surveillance work.
0:03:03 > 0:03:08So, I'm putting a camera up just to monitor, erm, suspicious activity
0:03:08 > 0:03:12on the night-time. There's a lot of bodybuilders training there.
0:03:12 > 0:03:13Feel all right?
0:03:13 > 0:03:16In exchange for free training sessions, Francis is
0:03:16 > 0:03:19installing cameras to keep a close eye on all comings and goings.
0:03:19 > 0:03:21Oh, get on.
0:03:22 > 0:03:24What's it pointing at?
0:03:25 > 0:03:28It's pointing at her arse.
0:03:28 > 0:03:29She's beautiful, isn't she?
0:03:35 > 0:03:39Francis is responding to a call out that could test his courage
0:03:39 > 0:03:41and diplomacy.
0:03:41 > 0:03:44We're going to a lady who's married.
0:03:44 > 0:03:46Domestic problem.
0:03:46 > 0:03:49Her husband's come to the house to smash the house up
0:03:49 > 0:03:52or to do this, that and another to the car.
0:03:52 > 0:03:56And so she wants me... She wants me there as a presence.
0:03:56 > 0:04:00In a close-knit town like Darlo, jobs like this can be complicated.
0:04:00 > 0:04:04I'm, like, in the middle cos her brother's a good pal of mine,
0:04:04 > 0:04:08I sponsor his boxing club, and I know the husband,
0:04:08 > 0:04:10and the husband's a bit of a boxer, you know.
0:04:10 > 0:04:14The client, Laura, is already away on her night out.
0:04:14 > 0:04:16- 'All right?'- Yeah. - 'Is that you, Francis?'
0:04:16 > 0:04:17Yes, it is. yes.
0:04:17 > 0:04:19Francis calls for a briefing.
0:04:19 > 0:04:24I'm just in the driveway at the minute. I don't want your ex-husband
0:04:24 > 0:04:27thinking I'm seeing you cos I'm on the car.
0:04:27 > 0:04:29I just want to tell him what the script is -
0:04:29 > 0:04:32I'm protecting this, that and the other, don't turn up.
0:04:32 > 0:04:36- You know?- 'No, because he'll just come round then.
0:04:36 > 0:04:38'I'm paying you to keep him away from my house.
0:04:38 > 0:04:41'Please, Francis, I don't want him there.'
0:04:41 > 0:04:43- Yeah, well... - 'I just want you to keep him away.'
0:04:43 > 0:04:44OK, but it's not...
0:04:44 > 0:04:46He knows, right...
0:04:46 > 0:04:49This is why he's divorced her, cos she's a divvy.
0:04:49 > 0:04:51..back you up all the way.
0:04:51 > 0:04:53All right, see you later. Bye-bye, bye.
0:04:53 > 0:04:54All right, then, OK.
0:04:54 > 0:04:56HE SIGHS
0:04:58 > 0:05:02Laura's paying Sparta £100 to have a security vehicle
0:05:02 > 0:05:05and guard outside her house all night.
0:05:05 > 0:05:09My officer is not a boxer, my officer is about 20st.
0:05:10 > 0:05:14So if there's any frisk - boomph, we start the engine and we go.
0:05:17 > 0:05:20But the car's got no petrol in so I hope it doesn't stall.
0:05:20 > 0:05:21- All right?- Hi, buddy.
0:05:21 > 0:05:24For the stakeout, Francis has brought in Sparta stalwart
0:05:24 > 0:05:26and trained bouncer Jim.
0:05:26 > 0:05:29If he comes, nice, "Hello, sir, how are you doing, mate?"
0:05:29 > 0:05:32I don't want him thinking I'm laying his wife.
0:05:32 > 0:05:33Yeah, I do understand.
0:05:33 > 0:05:35And so, just making sure no-one comes to the house.
0:05:35 > 0:05:37OK, mate, great stuff.
0:05:37 > 0:05:39HORN BEEPS
0:05:39 > 0:05:42Jim makes himself comfortable for the long night ahead.
0:05:44 > 0:05:45Right.
0:05:47 > 0:05:49What the heck? What the heck?
0:05:51 > 0:05:54Laura says her ex has previously damaged her car
0:05:54 > 0:05:56and tried to break her windows.
0:05:56 > 0:05:57Hello, sweetheart.
0:05:57 > 0:05:59Jim needs to be prepared for trouble.
0:05:59 > 0:06:03If the bloke turns up I should use a distraction technique,
0:06:03 > 0:06:07so that he can...he'll go off and do something else rather than
0:06:07 > 0:06:09concentrate on what's going on here.
0:06:16 > 0:06:20At Sparta HQ, apprentice marketing assistant Luke "Pembo" Pemberton
0:06:20 > 0:06:22is arriving for work.
0:06:23 > 0:06:26- Hello, Francis. - Hello, mate.
0:06:26 > 0:06:29- You OK, buddy?- Good morning. - Morning.
0:06:29 > 0:06:33As a Christian company, Sparta offer mentoring to troubled youngsters
0:06:33 > 0:06:36liked former thief and burglar Pembo.
0:06:36 > 0:06:39He's a good lad. If he can listen to me... He talks a lot.
0:06:39 > 0:06:42If he can listen to me, then he's got a good line of work
0:06:42 > 0:06:45and he can earn some money, can Luke Pemberton.
0:06:45 > 0:06:47Take a seat over there in Claire's seat.
0:06:49 > 0:06:54If he can rein in and actually start to listen then, you know,
0:06:54 > 0:06:56there's potential there for him.
0:06:56 > 0:06:59Pembo has a huge opportunity with Sparta and it's up to him
0:06:59 > 0:07:02to make the very most of it.
0:07:02 > 0:07:05I'm here to make you money and that's why...that is my job.
0:07:05 > 0:07:06That is my goal.
0:07:07 > 0:07:10I'm not a salesman if I'm not making you money.
0:07:10 > 0:07:14To prove himself to Francis, Pembo's supposed to bring in new business.
0:07:14 > 0:07:17So far, it's been slow.
0:07:17 > 0:07:20I know you should never quit but if you're an athlete
0:07:20 > 0:07:23and you keep coming last then you're doing something wrong, aren't you?
0:07:23 > 0:07:27If you keep coming last I'd say you want to give up your sport.
0:07:27 > 0:07:30- You know what I mean? - Yeah.
0:07:30 > 0:07:34Francis has a plan to help Pembo raise his game.
0:07:34 > 0:07:36He tells me he wants a career.
0:07:36 > 0:07:39So, therefore, he's got to have action to that.
0:07:39 > 0:07:41He's got to have the recipe.
0:07:41 > 0:07:44Pembo needs to learn how to bake a cake.
0:07:45 > 0:07:48Francis has hired business consultant Andrew to give
0:07:48 > 0:07:51his apprentice a sales masterclass.
0:07:51 > 0:07:53- Hello.- Morning. Luke? - How you doing, all right?
0:07:53 > 0:07:56- I'm very well. Nice to meet you. - Nice to meet you, mate.
0:07:56 > 0:07:57What's your objectives for today?
0:07:57 > 0:08:01I would like to use his tool to go out and sell products
0:08:01 > 0:08:04and businesses. I'd like him just to sell to anyone, you know?
0:08:04 > 0:08:07Andrew needs to find out where Pembo's sales strategy
0:08:07 > 0:08:08is falling flat.
0:08:08 > 0:08:12Tell me at the minute what type of client you are trying to find.
0:08:12 > 0:08:16What is a good client for you to go and speak to?
0:08:17 > 0:08:21Erm... From experience it's someone who's already been targeted
0:08:21 > 0:08:23- and already been hit. - Mm-hmm.
0:08:23 > 0:08:26And... Erm...
0:08:26 > 0:08:28When you go and knock on someone's door, what do you say?
0:08:28 > 0:08:31If it's a woman I'll always use the word darling
0:08:31 > 0:08:34but some people don't like it. "Good morning, darling."
0:08:36 > 0:08:39That's basically it and they're like,
0:08:39 > 0:08:41"Oh, well, no, I'm all right.
0:08:41 > 0:08:43"I don't need security, I've got a dog."
0:08:43 > 0:08:46Erm... People like a bargain. My nanna, she loves a bargain.
0:08:46 > 0:08:48Everyone loves a bargain.
0:08:48 > 0:08:52Andrew may have discovered Pembo's Achilles heel...
0:08:52 > 0:08:55You haven't asked me a single question since I sat down.
0:08:55 > 0:08:57..his mouth.
0:08:57 > 0:08:59- Do you think you talk too much? - Yeah.
0:08:59 > 0:09:02- Why? - I don't know.
0:09:02 > 0:09:04Is that a problem?
0:09:04 > 0:09:05Yeah, I do speak too much.
0:09:05 > 0:09:08The biggest word of advice I can give you in sales
0:09:08 > 0:09:11is you're not selling something, you are finding out
0:09:11 > 0:09:15if that person has a reason to buy and if they do, what is it?
0:09:15 > 0:09:18And I'm going to sell them what they are asking for.
0:09:18 > 0:09:21Yeah, see, this is good, you know, Francis.
0:09:21 > 0:09:23It's actually getting them to...
0:09:23 > 0:09:24They're going to do the selling.
0:09:24 > 0:09:27They're going to tell me what they want.
0:09:27 > 0:09:29Brilliant, fantastic. Really, really good.
0:09:29 > 0:09:31The penny seems to be dropping.
0:09:31 > 0:09:33Let's put it in Francis' terms.
0:09:33 > 0:09:36- You want to see a hooker? - FRANCIS LAUGHS
0:09:36 > 0:09:39Pembo tries out his new technique on the boss.
0:09:39 > 0:09:40You wanted a blow job?
0:09:40 > 0:09:42You're going to say to her, "I want to blow job."
0:09:42 > 0:09:45She's not going to say, "Do you want to a suckie?"
0:09:45 > 0:09:47You're going to say, if you want a suckie,
0:09:47 > 0:09:49"I want a suckie."
0:09:49 > 0:09:51They want to know you want.
0:09:51 > 0:09:53I think there is a lot of potential in the boy.
0:09:53 > 0:09:56I think he's got a manager in Francis that believes in him,
0:09:56 > 0:09:57who wants to invest some time in him.
0:09:57 > 0:10:01He's made my eyes open even wider now, like, thinking about
0:10:01 > 0:10:04the potential of where I could actually go,
0:10:04 > 0:10:06what I could do for this business.
0:10:06 > 0:10:09In a few days' time, Pembo will have a chance to
0:10:09 > 0:10:13prove his potential at a sales pitch with an important client.
0:10:13 > 0:10:15Yeah, I'm feeling a little bit nervous.
0:10:15 > 0:10:17I have to go and pitch in front of some businessmen.
0:10:17 > 0:10:19See, I'm going to go in there
0:10:19 > 0:10:21and I just need to blow their socks off, don't I?
0:10:25 > 0:10:29At the stakeout house, security guard Jim has some news.
0:10:29 > 0:10:31How did it go, Jim?
0:10:31 > 0:10:33Johnny turned up last night...
0:10:33 > 0:10:37Er, basically, he was going to burn the house down
0:10:37 > 0:10:40and he was going to burn the car.
0:10:40 > 0:10:42Oh, he said he was going to burn the car?
0:10:42 > 0:10:44He was going to burn the car.
0:10:44 > 0:10:45I calmed him down,
0:10:45 > 0:10:48he walked off, I went round the back to do a rear patrol
0:10:48 > 0:10:53and there was bricks flying at me which were on the wall over there.
0:10:53 > 0:10:54To be honest with you,
0:10:54 > 0:10:58I'm not overly happy with getting bricks thrown at you.
0:10:58 > 0:11:00- I'll get you dropped off at home... - Lovely.
0:11:00 > 0:11:03..and then we'll go from there, mate, OK?
0:11:03 > 0:11:05For 30-year-old Laura,
0:11:05 > 0:11:07incidents like this have become all too familiar.
0:11:07 > 0:11:11I've had damage to my property, car...
0:11:11 > 0:11:14He's trying to scare me.
0:11:14 > 0:11:16Laura complained to the police
0:11:16 > 0:11:18and the court issued a domestic violence protection order,
0:11:18 > 0:11:21banning her ex from going to her house.
0:11:21 > 0:11:25Without evidence there's not really a lot police can do. That's why
0:11:25 > 0:11:28I ended up getting Sparta involved,
0:11:28 > 0:11:30because I needed some kind of protection.
0:11:30 > 0:11:34After dropping Jim home, Francis has to update the client.
0:11:34 > 0:11:36Hello, Laura, are you OK?
0:11:36 > 0:11:37Yeah, I'm all right.
0:11:37 > 0:11:40So last night there was a little bit of an incident.
0:11:40 > 0:11:42Saying he were going to burn my car out
0:11:42 > 0:11:44and he was going to damage your property.
0:11:44 > 0:11:49I would suggest CCTV, and obviously I would suggest
0:11:49 > 0:11:52relaying to the police about it cos it needs to stop.
0:11:52 > 0:11:54- Do you know...? - Well, well, thank you.
0:11:54 > 0:11:57- No problems at all.- Yeah. - Have you got the money?
0:11:57 > 0:11:59You've already been paid.
0:11:59 > 0:12:01You're just trying to get it twice.
0:12:01 > 0:12:04Oh, no, no. Anyway, thank you very much, Laura.
0:12:04 > 0:12:06Right. Thank you.
0:12:06 > 0:12:08- Cheers. Right, see you later on. - Bye.- Bye.
0:12:08 > 0:12:12Thanks to Sparta, this time Laura and her house are unharmed.
0:12:12 > 0:12:15And the police have also been informed.
0:12:15 > 0:12:18Who knows what would have happened if they hadn't have been there?
0:12:18 > 0:12:21So it was a job well done.
0:12:25 > 0:12:27Back at HQ it's clear-out day.
0:12:27 > 0:12:32They've come in off their own arse. They ain't getting paid for it.
0:12:32 > 0:12:34I'm only joking! Ha-ha-ha!
0:12:34 > 0:12:37Security manager Rachel normally works from home.
0:12:37 > 0:12:40Hello, we have some furniture here. Could you come
0:12:40 > 0:12:42and collect it, please, today?
0:12:42 > 0:12:46She's been tasked with getting rid of unwanted fixtures and fittings.
0:12:46 > 0:12:49But Monday afternoon's no good cos it's in the street.
0:12:49 > 0:12:50It will have to be today.
0:12:50 > 0:12:53I just want this area all clean so it looks like an office.
0:12:53 > 0:12:55You know, there is loads of rubbish in it.
0:12:55 > 0:12:58Make it look like a professional business.
0:12:58 > 0:13:01But things aren't happening fast enough for Francis.
0:13:01 > 0:13:05So, see all that stuff there? That needs moving.
0:13:05 > 0:13:08This needs moving. That needs moving near your foot there.
0:13:08 > 0:13:09The bins needs cleaning.
0:13:09 > 0:13:12I do work her, I do work her. I sometimes like to get
0:13:12 > 0:13:14a bite off her - that is a flaw of mine.
0:13:14 > 0:13:16I provoke her pretty easily.
0:13:16 > 0:13:19Outside needs collecting for a skip.
0:13:19 > 0:13:22Do you know, can you not work with me on it?
0:13:22 > 0:13:24- LAUGHTER - I'm working with you on it!
0:13:24 > 0:13:25Why are you shouting at me?
0:13:25 > 0:13:28Cos I'm doing the best I can and you...
0:13:28 > 0:13:30You're sitting on your arse doing nowt.
0:13:30 > 0:13:32I've been doing nowt all day, yeah.
0:13:32 > 0:13:34You have!
0:13:34 > 0:13:36Oh, I'm fucking going home. Fuck off, Francis.
0:13:36 > 0:13:38See ya, Rach.
0:13:38 > 0:13:42Francis may have just worked Rachel a bit too much.
0:13:42 > 0:13:46This stuff needs doing. You've got two, three people cleaning the office
0:13:46 > 0:13:49and she's sat on her...saying, "I've been working all day."
0:13:49 > 0:13:51She hasn't been doing nothing all day.
0:13:51 > 0:13:54It's a shame. Cos it brings everything down.
0:13:54 > 0:13:58'Francis and Rachel fight all the time.'
0:13:58 > 0:14:02They can love each other and hate each other within a period of five minutes.
0:14:02 > 0:14:05Every day, every day we argue.
0:14:05 > 0:14:06Every day.
0:14:06 > 0:14:09But sometimes I become annoyed and my self-control
0:14:09 > 0:14:12and self-discipline is not at the highest level.
0:14:12 > 0:14:15And I sometimes snap, do you know what I'm saying?
0:14:20 > 0:14:23Away from the office strife...
0:14:23 > 0:14:26- Downtown Baghdad, baby.- It is, like.
0:14:26 > 0:14:29..Francis is taking Pembo on a burglar hunt.
0:14:29 > 0:14:32Here we are.
0:14:32 > 0:14:34This is where we need to be.
0:14:34 > 0:14:36They're all here. This is the area.
0:14:36 > 0:14:40- If you want...- These are all guest houses with little bedrooms.
0:14:40 > 0:14:42Yeah, it's where they, they all come from.
0:14:42 > 0:14:45As well as protecting his clients' premises,
0:14:45 > 0:14:48Francis does regular patrols of the whole neighbourhood.
0:14:48 > 0:14:51WHISPERING
0:14:51 > 0:14:54To catch any bad guys unaware, stealth is essential.
0:14:59 > 0:15:03We've got to be quiet because they're all over here.
0:15:07 > 0:15:09Look what we've just found here.
0:15:09 > 0:15:13The team have just discovered what could be a burglar's entry point.
0:15:13 > 0:15:16This is the bush, and you don't know anything is wrong with it,
0:15:16 > 0:15:18up until you look at it.
0:15:18 > 0:15:21You can't see nothing, it's all disguised.
0:15:21 > 0:15:24To the human eye you can't see nothing.
0:15:27 > 0:15:32Being a former burglar himself, Pembo has useful insight to offer.
0:15:32 > 0:15:35They're getting in from there and they're getting on the roof
0:15:35 > 0:15:39and getting in there, obviously stealing copper out of there.
0:15:39 > 0:15:42There'll be copper bars in there.
0:15:42 > 0:15:45They're obviously risking their own life playing Russian roulette
0:15:45 > 0:15:47every time they go in there.
0:15:47 > 0:15:51As a Christian, Francis likes to mentor young offenders.
0:15:51 > 0:15:53Even those he's caught in the act.
0:15:53 > 0:15:55I've caught 'em here before as well.
0:15:55 > 0:15:58And these are the ones I've took to church on a Sunday, right?
0:15:58 > 0:16:01I told them, I says, "Listen," I said, "Come to church on a Sunday
0:16:01 > 0:16:03"and I won't ring the police."
0:16:03 > 0:16:05They were burglaring the skip on there
0:16:05 > 0:16:09and on the other side of the estate as well, but they never showed up.
0:16:10 > 0:16:13With useful evidence on how burglars are operating, Francis can
0:16:13 > 0:16:18advise local businesses on how best to protect themselves.
0:16:18 > 0:16:22I want to be a presence so people can see the Spartans, what we do.
0:16:22 > 0:16:24Sparta is looking to be a blessing
0:16:24 > 0:16:28to the community that we're located in.
0:16:33 > 0:16:35After her fight with Francis...
0:16:35 > 0:16:38A spa day is just what the doctor ordered.
0:16:38 > 0:16:41..Rachel and Claire decide they need some time out.
0:16:41 > 0:16:45I need a break from the office, from Sparta,
0:16:45 > 0:16:46from Francis, from everything.
0:16:46 > 0:16:48I haven't had a holiday for two year.
0:16:48 > 0:16:51I work 24/7.
0:16:51 > 0:16:52CRUNCH
0:16:52 > 0:16:54LAUGHTER
0:16:54 > 0:16:55Oops!
0:16:55 > 0:16:58- It's all right. - Looks like the Dukes of Hazard.
0:16:59 > 0:17:02Poor Francis, he's missing out.
0:17:02 > 0:17:05He wouldn't be able to sit still long enough.
0:17:05 > 0:17:08He'd have tried to sleep with every girl in the pool area.
0:17:08 > 0:17:11And he'd have tried to tap into that receptionist woman as well.
0:17:11 > 0:17:15- So you've ticked stress is the one you'd like to improve.- Yeah.
0:17:15 > 0:17:17Is that due to anything in particular?
0:17:17 > 0:17:19Er, work.
0:17:21 > 0:17:26As far as Rachel is concerned, Francis struggles to say please and thank you.
0:17:26 > 0:17:29You know, I do shopping, often his washing, his ironing,
0:17:29 > 0:17:33and it's all like, "Ah, Claire, well done, Claire."
0:17:33 > 0:17:36and it's just like, he'll ignore me and I just think...
0:17:36 > 0:17:40So while you're here, who's looking after the office?
0:17:40 > 0:17:44At the moment, probably Max, the dog.
0:17:44 > 0:17:46- The dog. - LAUGHTER
0:17:51 > 0:17:55Since Sparta protected the house of domestic violence victim Laura,
0:17:55 > 0:17:57there's been new developments.
0:17:57 > 0:17:59I decided to just go to the police.
0:17:59 > 0:18:03I just thought, I'm not handling this by myself, I shouldn't have to.
0:18:03 > 0:18:07If he wants to act like an absolute idiot, then he'll have to face
0:18:07 > 0:18:09the consequences.
0:18:09 > 0:18:15A police investigation, along with Jim's witness statement,
0:18:15 > 0:18:18has sent Laura's ex to local prison Holme House for 28 days.
0:18:20 > 0:18:24He can learn from it or he can seek a bit of revenge,
0:18:24 > 0:18:27so we don't know what's going to happen next.
0:18:27 > 0:18:30It's just a waiting game for me.
0:18:32 > 0:18:34This news could have repercussions for Francis.
0:18:36 > 0:18:37He'll hate me with a vengeance.
0:18:37 > 0:18:38Guaranteed.
0:18:38 > 0:18:41He's probably thinking, "You're a little grass, you're a little
0:18:41 > 0:18:45"this, that and the other." but I can't not do the right thing.
0:18:45 > 0:18:47- Do you know... - You have a duty of care.
0:18:47 > 0:18:50She made a contract with you to take care of her.
0:18:50 > 0:18:52- And we did that.- Yeah.
0:18:52 > 0:18:54And then we had to elevate it up towards to the police,
0:18:54 > 0:18:56so you haven't done anything wrong.
0:18:56 > 0:18:59I feel bad because he's a friend.
0:18:59 > 0:19:03So how do you say you put your friends in prison?
0:19:03 > 0:19:05I can't no longer be Mr Nice Guy.
0:19:05 > 0:19:07Mr Friendly cracking jokes.
0:19:07 > 0:19:09Because I have a job to do.
0:19:09 > 0:19:11Unfortunately, the jobs going to come with repercussions.
0:19:11 > 0:19:14- That's the nature of the business we're in.- That's right, innit?
0:19:14 > 0:19:16So see what happens, innit?
0:19:24 > 0:19:26- Hello, Luke. - Morning, Francis, mate.
0:19:26 > 0:19:29You're the smartest, mate. Good on you.
0:19:29 > 0:19:31Yeah, I dress to impress.
0:19:31 > 0:19:34It's the day of Pembo's sales pitch
0:19:34 > 0:19:38and Francis is feeling confident in his protege.
0:19:38 > 0:19:42I've set Pembo up with a client for him to pitch to.
0:19:42 > 0:19:44I'm ready to go, I'm feeling good.
0:19:44 > 0:19:46It's about showing the skills
0:19:46 > 0:19:48which he's learned to see how he can get on.
0:19:48 > 0:19:51It's fight time, baby.
0:19:51 > 0:19:56Once that bell goes, Pembo, Luke Pemberton, will kick into action.
0:19:59 > 0:20:03Pembo's last pitch failed to secure business.
0:20:03 > 0:20:04This time he needs to do better.
0:20:09 > 0:20:11Should I wear my jacket like this?
0:20:11 > 0:20:13How does... Do you feel comfortable?
0:20:13 > 0:20:16I think I'm going to put my arms back in, do it up and walk in.
0:20:16 > 0:20:18You put it however you want,
0:20:18 > 0:20:20makes no difference at all. It's just life, innit?
0:20:22 > 0:20:26Pembo's pitching to a maintenance company with sites across the UK.
0:20:26 > 0:20:29Every detail of his approach could be vital.
0:20:31 > 0:20:34Let's go.
0:20:34 > 0:20:37Pembo's weak point has been not letting the client
0:20:37 > 0:20:39get a word in edgeways.
0:20:39 > 0:20:41I've glad you've took the time to let me come and see you today.
0:20:41 > 0:20:45I don't know what your problem is - if you could share that with me?
0:20:45 > 0:20:48We've had a couple of break-ins last year. Erm...
0:20:48 > 0:20:50This time, he's all ears.
0:20:50 > 0:20:53But we were looking possibly to have some sort of security with
0:20:53 > 0:20:55regards to a manned patrol?
0:20:55 > 0:20:58A static guard would be relevant.
0:20:58 > 0:21:00How does a static guard work?
0:21:00 > 0:21:03He'll walk along your premises every hour randomly,
0:21:03 > 0:21:06he'd have a written record of it. We have great communication
0:21:06 > 0:21:09skills with our customers - we tend to speak to our customers.
0:21:09 > 0:21:13We want them to know, so the police will be informed.
0:21:13 > 0:21:15What type of force are we talking?
0:21:15 > 0:21:19We use ex-military and ex-police staff, so they know the field,
0:21:19 > 0:21:22they do detain, they use handcuffs...
0:21:22 > 0:21:24- And you'd give us a cost for that on a...- Yeah.
0:21:24 > 0:21:26- ..site-by-site basis, yeah? - Yeah.
0:21:26 > 0:21:30I'll be in contact with you weekly, speaking to you, just to see
0:21:30 > 0:21:33how... One phone away, you had me mobile number.
0:21:33 > 0:21:35That's quite impressive, isn't it?
0:21:35 > 0:21:38- OK, I'd be very interested to do that.- Yeah?
0:21:38 > 0:21:40The meeting's over.
0:21:40 > 0:21:42Thank you very much.
0:21:42 > 0:21:43They've not bought on the spot
0:21:43 > 0:21:47but Pembo's pitch is in with a chance of winning a contract.
0:21:47 > 0:21:50'I think you went good'
0:21:50 > 0:21:53and I think they had a good opinion of you walking out.
0:21:53 > 0:21:56You start small with small acorns.
0:21:56 > 0:22:00And they come to big trees, don't they? They turn into big trees.
0:22:00 > 0:22:03- And you've got a pair of small acorns. - LAUGHTER
0:22:04 > 0:22:07Hopefully, that's going to be the one of thousands.
0:22:07 > 0:22:10I'm going to get better every time.
0:22:10 > 0:22:13I've went in as an amateur, I've come out a semi-pro.
0:22:13 > 0:22:15I would say he won on points.
0:22:17 > 0:22:19Thursday, 6pm.
0:22:21 > 0:22:23Francis Jones is tired.
0:22:23 > 0:22:26Basic needs have forced Francis to seek a truce
0:22:26 > 0:22:28with his business partner.
0:22:28 > 0:22:31So I rang Rach and I says can I have her back?
0:22:31 > 0:22:33She said yes.
0:22:37 > 0:22:40- Hello, Rachel, how are you doing? - I'm fine.
0:22:40 > 0:22:42I could smell you from there. Get yourself in.
0:22:42 > 0:22:45All right, is that what you say to all the fellas?
0:22:45 > 0:22:46It has to be the perfect temperature
0:22:46 > 0:22:51and if it's too hot he burns his precious little self,
0:22:51 > 0:22:53and if it's too cold
0:22:53 > 0:22:55I'll get into trouble. He'll say I haven't had the boiler on.
0:22:55 > 0:22:58Everything has to be just so.
0:22:58 > 0:23:00Can I go in there and sit on your bed?
0:23:00 > 0:23:02Have you got a towel, Rach?
0:23:03 > 0:23:05- You don't normally. - Don't normally what?
0:23:05 > 0:23:08Bother about what you've got on to walk to the bath.
0:23:11 > 0:23:12Oh, boy.
0:23:14 > 0:23:17We argue all the time over money and that in the business,
0:23:17 > 0:23:21but we both know when to stop, when we've gone too far.
0:23:21 > 0:23:26We have to argue because...that's the only way to run a business.
0:23:26 > 0:23:28If I was to say, "Yes, Francis,
0:23:28 > 0:23:33"yes, Francis," every two minutes, then, like, it doesn't work.
0:23:33 > 0:23:35What do ducks do, Rach?
0:23:35 > 0:23:36Quack.
0:23:36 > 0:23:40Obviously they need to use their feet when the river's running,
0:23:40 > 0:23:42to go against the grain.
0:23:42 > 0:23:45So why don't we call the duck Rachel? Cos she quacks a lot.
0:23:45 > 0:23:46SHE LAUGHS
0:23:46 > 0:23:49And she goes against the grain when I say this, that
0:23:49 > 0:23:50and the other sometimes.
0:23:50 > 0:23:54You want a little sheep to work for you that every time says
0:23:54 > 0:23:58"Yes, Francis, baa-baa, Francis," you're looking in the wrong place.
0:23:58 > 0:24:00How do sheep go, then?
0:24:00 > 0:24:04- SHE LAUGHS - Baa! Baa!
0:24:04 > 0:24:06Yeah, it's all good. I arranged all the place.
0:24:12 > 0:24:16Developments across Darlo mean Francis is now expecting a less
0:24:16 > 0:24:18jovial meeting.
0:24:18 > 0:24:23After 19 days inside, Laura's ex has been let out of prison.
0:24:23 > 0:24:26He's on his way for a sit-down with Francis.
0:24:26 > 0:24:31So I've got Johnny coming in today - he got out of prison last night.
0:24:31 > 0:24:33He's either going to come in and sit down to talk to me
0:24:33 > 0:24:36or he's going to lure me under a false sense of security
0:24:36 > 0:24:38and cosh me on the head with summat.
0:24:40 > 0:24:42Johnny was sent down partly
0:24:42 > 0:24:45by evidence from Sparta security guard Jim.
0:24:45 > 0:24:49- You just take a seat there, mate. - Cheers
0:24:49 > 0:24:52You know, so...so since,
0:24:52 > 0:24:55since I-I...you got out yesterday...
0:24:57 > 0:25:02I understand domestics, you know, I'm a man myself...
0:25:02 > 0:25:05We've boxed together and I...I know ya.
0:25:06 > 0:25:10But, you know, we're trying to be a professional company, and...
0:25:10 > 0:25:13It's hard, it's frustrating for you, I know I understand that.
0:25:13 > 0:25:15- Yeah.- I understand that, but...
0:25:15 > 0:25:19Francis wants to persuade Johnny to end this feud for good.
0:25:19 > 0:25:24In my opinion, when you have a drink, right, laws of self-control
0:25:24 > 0:25:26- and this, that and the other... - Yeah, but it's...
0:25:26 > 0:25:31So don't make yourself vulnerable. Play wise.
0:25:31 > 0:25:34I've been to prison, I've been to jail, I don't want to go back.
0:25:34 > 0:25:36I've reflected on what's happened.
0:25:36 > 0:25:41- So now what I want to do is get on with my own life.- Yeah.
0:25:41 > 0:25:45I am happy cos I didn't want to make no enemy of ya.
0:25:45 > 0:25:47Life like goes on, it's a job.
0:25:47 > 0:25:48There's nothing you can do about it.
0:25:48 > 0:25:52All right, Johnny, thank you very much. All right, buddy.
0:25:54 > 0:25:57'Jail, to be honest with you, it wasn't too bad.'
0:25:57 > 0:25:59I don't hold no grudges against anybody,
0:25:59 > 0:26:01I'm not that kind of person.
0:26:01 > 0:26:02He's doing his job.
0:26:02 > 0:26:07You can't hold a grudge against someone for doing their job.
0:26:08 > 0:26:09Listen, I ain't no saint.
0:26:09 > 0:26:13I can assure you there's no halo above that head.
0:26:13 > 0:26:17No, there isn't, like, you know, so we have to do what's right and
0:26:17 > 0:26:21sometimes doing what right in society, you know,
0:26:21 > 0:26:23is very, very hard.
0:26:25 > 0:26:30Across town, Sparta client Laura is also looking to the future.
0:26:30 > 0:26:34'I think sometimes when you're hit so low, the only way is up'
0:26:34 > 0:26:36and I think that this is definitely my time now.
0:26:36 > 0:26:39I need to put my energy into something positive.
0:26:39 > 0:26:41Yeah, buy it?
0:26:41 > 0:26:45With the abusive relationship hopefully behind her, Laura wants
0:26:45 > 0:26:49to launch a fashion label and make a living from her love of clothes.
0:26:49 > 0:26:53- I love it. I love it!- You know fashion like nobody.
0:26:53 > 0:26:55I've been doing this since I left school now
0:26:55 > 0:26:58and I feel like I'm finally living the dream.
0:26:58 > 0:27:00Yeah.
0:27:00 > 0:27:01She's come through the other end.
0:27:01 > 0:27:05Definitely, and I think this is, like, I think she needs to get back on top.
0:27:05 > 0:27:07'Confidence booster.'
0:27:07 > 0:27:08Everyone's going to love it.
0:27:08 > 0:27:10Beyonce meets J.Lo?
0:27:10 > 0:27:14- Yeah, J.Lo's my number one. - Ultimate style icons.
0:27:14 > 0:27:19When I see someone who needs help I'll certainly go out of my way.
0:27:19 > 0:27:23I was happy that I'd sorted the problem of Laura.
0:27:23 > 0:27:26If you put a smile on someone's heart with helping a certain
0:27:26 > 0:27:30situation, you know, I get job satisfaction from it.
0:27:30 > 0:27:32I've put it on the back shelf
0:27:32 > 0:27:34because I've been in a marriage and its better to have a
0:27:34 > 0:27:39constant income. To be self-employed puts pressure on the relationship
0:27:39 > 0:27:43and I think right now, I haven't actually got anything to lose.
0:27:43 > 0:27:45Thanks, girls.
0:27:47 > 0:27:50It's a load of shit for the company, isn't it?
0:27:50 > 0:27:52Has Pembo pushed his luck too far?
0:27:52 > 0:27:56Now, now, just be quiet, I can't have a liar working with Sparta.
0:27:58 > 0:28:00And determined to defeat his nemesis...
0:28:00 > 0:28:03I'm going to try and catch the bikers but you couldn't get
0:28:03 > 0:28:06nowhere near prior cos they always run off.
0:28:06 > 0:28:08..Francis hires a glamorous assistant.
0:28:08 > 0:28:10I need to get him, I need to get him.