0:00:02 > 0:00:04Our lives are blighted by antisocial behaviour,
0:00:04 > 0:00:06whether it's nuisance neighbours,
0:00:06 > 0:00:09graffiti on the streets or too much booze.
0:00:10 > 0:00:13Come in, enjoy yourself, have a drink, but don't be a twit all night.
0:00:13 > 0:00:15It's all right, darling.
0:00:15 > 0:00:17This is the story of police officers, council wardens
0:00:17 > 0:00:21and local volunteers, whose job it is to keep it off our streets.
0:00:21 > 0:00:25It's the person who's having to live next door to it and having to put up with this.
0:00:25 > 0:00:26It's just not acceptable.
0:00:26 > 0:00:29Welcome to Street Patrol UK.
0:00:30 > 0:00:32Coming up on today's programme:
0:00:33 > 0:00:37Hertfordshire Police raid a suspected drug dealer's flat.
0:00:38 > 0:00:40Police officers! Police!
0:00:40 > 0:00:43But they are faced with some very angry opposition.
0:00:43 > 0:00:45Secure your dog!
0:00:45 > 0:00:47Council workers in Basildon
0:00:47 > 0:00:50take the strongest action against antisocial tenants.
0:00:50 > 0:00:52The eviction will be taking place at 10:00am,
0:00:52 > 0:00:55so the property will no longer be theirs.
0:00:55 > 0:00:59And late night revellers pay the price of being caught short on camera.
0:00:59 > 0:01:03It stinks. It makes my stomach churn over.
0:01:18 > 0:01:22We are all too aware that drugs are for sale on our streets
0:01:22 > 0:01:25but imagine if drug deals were taking place in our public parks
0:01:25 > 0:01:28in full view of families and children.
0:01:28 > 0:01:30That's exactly what happened in our next story
0:01:30 > 0:01:32and even the police were shocked.
0:01:36 > 0:01:39East Hertfordshire's Operation Scorpion is busy preparing
0:01:39 > 0:01:42to clamp down hard on drugs.
0:01:42 > 0:01:46Detective Sergeant Jason Rusbridge believes this sort of antisocial
0:01:46 > 0:01:50behaviour also leads to knock-on crime, bringing the whole area down.
0:01:52 > 0:01:56Thefts and drugs. The two tend to link in hand-in-hand.
0:01:56 > 0:02:00What we tend to see is that when we get a problem with drug dealers
0:02:00 > 0:02:05in locations around the town, we see a rise in shoplifting, robbery.
0:02:05 > 0:02:08They will steal and take those to a handler
0:02:08 > 0:02:12and they will get their cash to fund and buy their drugs.
0:02:12 > 0:02:16And the police's aim is to break this criminal food chain.
0:02:16 > 0:02:19A cycle of crime where one offence leads to the next.
0:02:21 > 0:02:24Today, they are preparing for a raid on a flat they believe
0:02:24 > 0:02:28is being used by suspected dealers to store their drugs.
0:02:28 > 0:02:32There are one, possibly two males, coming down from London
0:02:32 > 0:02:34with a large quantity of Class A drugs
0:02:34 > 0:02:39and using a property within Bishop's Stortford town to deal from.
0:02:40 > 0:02:42DS Rusbridge and the team want to try
0:02:42 > 0:02:45and catch a drug deal as it happens and they have a local
0:02:45 > 0:02:49woman in mind who they think could be due to meet one of the men today.
0:02:49 > 0:02:52She will go out in the morning, shoplifting to be able
0:02:52 > 0:02:54to gather the money to buy the drugs.
0:02:54 > 0:02:57She will then go to this separate address where these lads
0:02:57 > 0:03:01from London are, buy the drugs in bulk and store them at her address.
0:03:01 > 0:03:05If they catch the couple mid-deal, they will follow the arrests by
0:03:05 > 0:03:08raiding the suspected dealer's flat before any evidence is thrown away.
0:03:08 > 0:03:11They have to be prepared for anything.
0:03:11 > 0:03:16We're just disguising our big red key so that if we have to go to the
0:03:16 > 0:03:19addresses, we don't get spotted on route taking this in
0:03:19 > 0:03:22because it's a bit obvious.
0:03:23 > 0:03:27And the team have heard that the flat is never left unguarded.
0:03:27 > 0:03:29There is a dog at the address.
0:03:29 > 0:03:32We don't believe there is any real associated risk around it.
0:03:32 > 0:03:35However, if you are going to be banging through somebody's door,
0:03:35 > 0:03:36that may shock and scare a dog,
0:03:36 > 0:03:39so you need to be prepared that it might come for you.
0:03:41 > 0:03:45This unit carry out an average of 220 raids like this a year.
0:03:47 > 0:03:49They are a proactive team,
0:03:49 > 0:03:52seeking out intelligence which the undercover officers act on.
0:03:53 > 0:03:56Our role this morning is to basically drive around
0:03:56 > 0:03:59and keep an eye out for these potential runners or dealers.
0:04:00 > 0:04:02Jason is on foot.
0:04:02 > 0:04:07He will report back to us if he sees anything and there are other colleagues spotted up.
0:04:07 > 0:04:12In constant radio contact with the rest of the team, PC Phil Rosier
0:04:12 > 0:04:15gets his instructions to wait in the car by the park entrance.
0:04:17 > 0:04:22Right, what we have is one confirmed deal already this morning.
0:04:22 > 0:04:27We are anticipating another one, so what we're going to do is once
0:04:27 > 0:04:33the chap has carried out a deal, we are going to move in and detain him.
0:04:34 > 0:04:39He is an unknown quantity to us so this chap may run or fight.
0:04:40 > 0:04:43And as PC Rosier gets into position,
0:04:43 > 0:04:46the team on foot think they have spotted their second suspect.
0:04:46 > 0:04:50One of the units has got a possible sighting of the female
0:04:50 > 0:04:52we have been looking for in relation to the shopliftings.
0:04:52 > 0:04:57So we have got to be particularly careful because obviously what we would like to do is catch
0:04:57 > 0:05:01her in the act of either receiving or dealing drugs.
0:05:06 > 0:05:08They've spotted their suspected dealer
0:05:08 > 0:05:10and they are ready to move in.
0:05:10 > 0:05:12Juliet five, do you want me on the bridge now?
0:05:14 > 0:05:15DSS.
0:05:24 > 0:05:25He's making a runner.
0:05:27 > 0:05:29Suddenly, the suspect makes a run for it.
0:05:32 > 0:05:35Get on the floor! Police!
0:05:35 > 0:05:38Get on the floor! Get on the floor!
0:05:41 > 0:05:45If you struggle, I will spray you. Do you understand?
0:05:47 > 0:05:49I can't breathe! I can't breathe!
0:05:49 > 0:05:55Right. Calm down. Stop struggling. Hands behind your back.
0:05:57 > 0:06:00Right, bend his other hand up there.
0:06:00 > 0:06:02We're going to keep you on the floor for the moment,
0:06:02 > 0:06:03while we conduct a search.
0:06:03 > 0:06:07- What is your name, please? - Damian.- Damian.
0:06:09 > 0:06:12My name's Detective Sergeant Rusbridge from Operation Scorpion
0:06:12 > 0:06:14from Herts Police.
0:06:14 > 0:06:17You understand you are under arrest in relation
0:06:17 > 0:06:20to suspicion of being involved in drug supply offences.
0:06:22 > 0:06:26And just as the first suspect is being arrested, DS Rusbridge spots the second.
0:06:26 > 0:06:28There is our second subject.
0:06:29 > 0:06:30Juliet one, Juliet nine.
0:06:30 > 0:06:33While DS Rusbridge stays with the suspected dealer,
0:06:33 > 0:06:36the female officers move in to arrest the woman they believe
0:06:36 > 0:06:38was in the act of buying the drugs.
0:06:41 > 0:06:45And back in the park, PC Rosier has searched the suspected dealer
0:06:45 > 0:06:47and made an interesting find.
0:06:47 > 0:06:49I've just pulled these out of his pocket.
0:06:49 > 0:06:53Once we get back to a more suitable environment,
0:06:53 > 0:06:56we'll open them up and have a look inside.
0:06:56 > 0:07:01The way they are prepped and wrapped like that, I would suggest that was either heroin or crack cocaine.
0:07:01 > 0:07:05- Have you got anything else on you? - No.- Because we will find it.
0:07:05 > 0:07:09- No, I ain't got nothing.- You've got nothing else on you? Right.
0:07:09 > 0:07:12You have already tried to punch me once.
0:07:12 > 0:07:16- If I roll you over, you are not going to try it again, are you?- No.- Right.
0:07:19 > 0:07:23- Any injuries?- No.- Have you got any injuries, mate?
0:07:23 > 0:07:26- No, I'm all right.- Good man.
0:07:27 > 0:07:30And as the man is taken to one waiting police car,
0:07:30 > 0:07:33his suspected customer is being led to another.
0:07:34 > 0:07:38So far, so good. We've got a positive result on the search.
0:07:38 > 0:07:43When he gets to the police station he will be subject to a more thorough search.
0:07:43 > 0:07:45Probably a full strip search.
0:07:45 > 0:07:48So if he's concealing any more of these anywhere else...
0:07:48 > 0:07:52With the suspects and evidence secured, DS Rusbridge is calling in
0:07:52 > 0:07:56some extra backup from the firearms unit to help with the raid.
0:07:56 > 0:07:59To have a hope of finding more evidence at the suspected
0:07:59 > 0:08:02stash flat, the team have to move now.
0:08:02 > 0:08:05They want to secure evidence to make sure the serious
0:08:05 > 0:08:07charge of drug dealing will stand up in court.
0:08:07 > 0:08:10We are going to go and execute the warrant now.
0:08:10 > 0:08:12Obviously, it's time critical.
0:08:12 > 0:08:15Whoever is in the flat is going to get a bit twitchy that he
0:08:15 > 0:08:18hasn't returned, so time is of the essence.
0:08:23 > 0:08:26Jason and his team move quickly to go after the main drug supply
0:08:26 > 0:08:29but they get an aggressive welcome.
0:08:34 > 0:08:37DOG BARKS
0:08:37 > 0:08:38Police officers! Police officers!
0:08:43 > 0:08:47Now, you'd think that a city that was nearly 2,000 years old
0:08:47 > 0:08:52was built by the Romans, was the last town in England to fall to the Normans,
0:08:52 > 0:08:56and a place that had thrived during the Industrial Revolution
0:08:56 > 0:08:59would be lovingly cared for by its respectful citizens, wouldn't you?
0:09:01 > 0:09:03Nope. Far from it, in fact.
0:09:06 > 0:09:09The shocking truth is, the beautiful ancient city of Chester
0:09:09 > 0:09:13has been threatened by an altogether more insidious foe.
0:09:14 > 0:09:16Urine.
0:09:16 > 0:09:20And it's destroyed the very fabric of this precious piece of our history.
0:09:21 > 0:09:25I got caught urinating in the streets of Chester
0:09:25 > 0:09:28because I needed to go and there was no place for me to go
0:09:28 > 0:09:31and I didn't think about the consequences.
0:09:31 > 0:09:35I was just on my way home and I needed the toilet,
0:09:35 > 0:09:38and then I went against the wall.
0:09:40 > 0:09:45A police officer came around the corner, stops me
0:09:45 > 0:09:47and then says the offence.
0:09:51 > 0:09:56Now, I know what you're thinking. Why does this affect Chester any more than any other town?
0:09:56 > 0:09:59Well, Chester is unique in that the core of the city centre
0:09:59 > 0:10:04is made up of a two-tiered shopping and residential area known as The Rows.
0:10:06 > 0:10:10And The Rows are made up of 700-year-old covered timber
0:10:10 > 0:10:12walkways which have no drainage
0:10:12 > 0:10:15and quickly soak up everything that is sprayed on them.
0:10:15 > 0:10:18Which means that after years of being drenched in wee, the poor
0:10:18 > 0:10:22old wet wood finally gives up the fight and rots away.
0:10:22 > 0:10:24Along with our heritage.
0:10:30 > 0:10:33We have in this particular street a lot of bars
0:10:33 > 0:10:36and a lack of public toilets.
0:10:36 > 0:10:39People, when they come out and the fresh air hits them,
0:10:39 > 0:10:43find the desire to relieve themselves and there is nowhere available.
0:10:43 > 0:10:50So The Rows is dark and you can't be seen. It is out of the rain.
0:10:50 > 0:10:52So it fits the bill very well.
0:10:52 > 0:10:56A local shopkeeper fights a losing battle in her efforts
0:10:56 > 0:10:59to create a welcoming atmosphere for potential customers.
0:10:59 > 0:11:02Every morning when I come up, I don't know what to expect.
0:11:02 > 0:11:04Normally, it's just urine. But it stinks.
0:11:06 > 0:11:08It makes my stomach churn over.
0:11:08 > 0:11:10I feel sorry for the customers, really.
0:11:10 > 0:11:13I'm trying to make it as nice as I can buy putting incense sticks
0:11:13 > 0:11:15and smelly things inside the shop,
0:11:15 > 0:11:19but it doesn't get away from the whole stench as you come upstairs.
0:11:20 > 0:11:23One of the people at the sharp end of this grossly
0:11:23 > 0:11:27antisocial behaviour is The Rows caretaker, Tony Burton,
0:11:27 > 0:11:30whose first call of the day is to make sure The Rows are clean
0:11:30 > 0:11:34and fragrant for the thousands of people who use them every day.
0:11:34 > 0:11:36He starts at 8:30am in the morning to try
0:11:36 > 0:11:40and clear the walkways of the night's weeing before the shops open.
0:11:40 > 0:11:44This shop here, it's not nice for these people
0:11:44 > 0:11:47when customers are walking in.
0:11:47 > 0:11:49If I haven't got round here in time
0:11:49 > 0:11:52and there is pee in the doorway or pee along here stained, these
0:11:52 > 0:11:57people here have got customers going in through the shops and that.
0:11:58 > 0:12:03It's an uphill struggle for Tony as this is a favourite spot for people fouling.
0:12:04 > 0:12:07You clean somewhere, walk past the shop doorway,
0:12:07 > 0:12:10walk back an hour later and there is all urine in there.
0:12:12 > 0:12:14An hour before, there was nothing.
0:12:14 > 0:12:19So obviously within an hour somebody has urinated in the doorway.
0:12:21 > 0:12:25Over the past three years, the number of people being caught short in nooks
0:12:25 > 0:12:29and crannies across the city has reached epidemic proportions.
0:12:29 > 0:12:32With visitor numbers reaching eight million a year
0:12:32 > 0:12:35and Chester race-goers adding their own liquid stamp to the
0:12:35 > 0:12:40antique wood, you may laugh but just imagine the damage that over 1,000
0:12:40 > 0:12:45litres of wee seeping through those ancient timber frames can cause.
0:12:45 > 0:12:51And don't get me started on the smell. See? Not so funny now.
0:12:51 > 0:12:54There is always wee there in that corner.
0:12:54 > 0:12:59We get people standing in the corner going to the toilet. It's just a mess.
0:13:00 > 0:13:02But Chester is fighting back.
0:13:04 > 0:13:08A joint police and council crackdown has seen over 250 people
0:13:08 > 0:13:10prosecuted for urinating in public.
0:13:12 > 0:13:16It was causing issues for businesses where urine was leaking
0:13:16 > 0:13:19through the doors, particularly businesses on The Rows.
0:13:19 > 0:13:23It was actually leaking through their ceilings as well, so not very nice at all.
0:13:25 > 0:13:27The council came up with a crafty plan.
0:13:27 > 0:13:31Offenders are now given the chance to escape prosecution by making
0:13:31 > 0:13:35them face up to the consequences of their antisocial behaviour.
0:13:36 > 0:13:39They still pay their £75 fine
0:13:39 > 0:13:42and then have to take a walk of shame through the city centre
0:13:42 > 0:13:46to hear and see the damage being done to the ancient timbers.
0:13:46 > 0:13:49If you look at the wood here, you see how black it is.
0:13:49 > 0:13:51Do you see all the blackness?
0:13:51 > 0:13:57That is all from urine, from the acid from urine that actually seeps in.
0:13:58 > 0:14:02Enforcement Officer Gaynor Roberts takes groups of culprits
0:14:02 > 0:14:05caught on camera on a wee walkabout to make them
0:14:05 > 0:14:09face some hard truths about their stinking behaviour.
0:14:09 > 0:14:14If you think about how old this is, and the heritage of Chester
0:14:14 > 0:14:17and all of this, and you know, trying to protect it.
0:14:17 > 0:14:20This is one of the worst areas, in the cross here on The Rows.
0:14:20 > 0:14:23Summer days at this time of the morning,
0:14:23 > 0:14:26it's a very powerful smell of urine here.
0:14:27 > 0:14:29Part of the offenders' course requires some
0:14:29 > 0:14:31re-education in the classroom.
0:14:31 > 0:14:34What we want to happen after today is for you to see this,
0:14:34 > 0:14:37see what happens, go away, explain to your friends what the
0:14:37 > 0:14:41problems are and why not to be doing it.
0:14:41 > 0:14:44Gaynor takes no prisoners as the shame-faced offenders are made
0:14:44 > 0:14:47to listen to a tale of woe - or should that be wee -
0:14:47 > 0:14:49from a local shop worker.
0:14:50 > 0:14:52I'd say this is fairly typical.
0:14:52 > 0:14:55More often than not when I arrive at work, we are
0:14:55 > 0:14:59met with this sort of thing. It is awful, really.
0:14:59 > 0:15:02We have to put the shutters up and it just
0:15:02 > 0:15:04drips off the bottom of the shutters.
0:15:04 > 0:15:06Before I can really start my proper job,
0:15:06 > 0:15:10it is usually me that has to mop up and clear up the mess.
0:15:10 > 0:15:14The course lasts about an hour and after almost literally having their noses
0:15:14 > 0:15:18rubbed in their crime, what do the peeing perpetrators think now?
0:15:18 > 0:15:19It's an eye-opener.
0:15:19 > 0:15:23When you get your fine, you think £75, that's a lot for peeing in the street.
0:15:23 > 0:15:27But when you do the course you can actually see where the money has to go.
0:15:27 > 0:15:30Towards the cleaning products or paying people to clean up the streets.
0:15:30 > 0:15:32That type of thing.
0:15:32 > 0:15:34Of course I'll tell my friends about it.
0:15:34 > 0:15:38I'll tell them to pull their flies up when they are out in the streets.
0:15:39 > 0:15:41It's been beneficial to me, I think.
0:15:41 > 0:15:44I definitely won't be urinating in the street,
0:15:44 > 0:15:51simply because the effect I've seen that has on the environment
0:15:51 > 0:15:54and the retail economy in Chester.
0:15:54 > 0:15:59I don't want to be wrecking historic buildings by urinating on them.
0:15:59 > 0:16:03It's not what I do usually. It's not what I do.
0:16:09 > 0:16:12I've been out and about on a street patrol of my own to hear what
0:16:12 > 0:16:15bothers you about Britain today.
0:16:15 > 0:16:18- What's your name?- Sharon. - Nice to meet you, Sharon.
0:16:18 > 0:16:22- What drives you mad about antisocial behaviour?- Spit.- That's number one.
0:16:22 > 0:16:26- It's another thing that's all over the streets. - It's what people hate the most!
0:16:26 > 0:16:28I've told somebody off about that.
0:16:28 > 0:16:33They were spitting outside my house and I got a bucket with disinfectant in it and took it out to him.
0:16:33 > 0:16:37By the time I got out there with the bucket he had disappeared.
0:16:37 > 0:16:39He was scared of me for some reason.
0:16:39 > 0:16:42Leslie, tell me what really bothers you about antisocial behaviour.
0:16:42 > 0:16:45Noisy neighbours. I live opposite the pub.
0:16:45 > 0:16:47We have all been out on late nights and had a good time
0:16:47 > 0:16:50but you should be considerate to neighbours.
0:16:50 > 0:16:53Do you ever find living opposite the pub, that people might be
0:16:53 > 0:16:56using your garden as a toilet or anything like that?
0:16:56 > 0:17:00Yes, you're right. Down on the side of the street, they urinate and throw rubbish.
0:17:00 > 0:17:04Just not really taking care of the streets, really.
0:17:04 > 0:17:09Why do you think people like yourself, why do you think we put up with it?
0:17:09 > 0:17:13I'm not sure. It's too much hassle. It's someone else's problem.
0:17:13 > 0:17:15I think that's what most people think, if I'm honest.
0:17:15 > 0:17:18That's probably what I think. Someone else can deal with that.
0:17:18 > 0:17:22Is there anything that you'd witness now that would make you so annoyed
0:17:22 > 0:17:26- that you would feel compelled to say something? - Drinking in public places.
0:17:26 > 0:17:31- I think that causes a lot of problems.- Why is that number one?
0:17:31 > 0:17:33Because there is a lot of it going on.
0:17:33 > 0:17:36Not just in Crawley but all over the country.
0:17:36 > 0:17:39I just think it leads to trouble because they get tanked up
0:17:39 > 0:17:41and then they want to fight everybody.
0:17:41 > 0:17:44- I agree with you 100%. - Nice to have met you.
0:17:44 > 0:17:48- It's lovely to have met you as well. Cheerio, my lovely. Bye, bye. - Thank you.
0:17:56 > 0:18:00In Basildon, Essex, community warden Wendy Harvey has come to
0:18:00 > 0:18:03check up on local resident Phil Coutts, who's been suffering
0:18:03 > 0:18:08from the antisocial behaviour of his next-door neighbours for six years.
0:18:10 > 0:18:15- Hello. Come in.- Can I come in?- Yes. - Lovely. Thank you, Phil.
0:18:15 > 0:18:19I've really come today just to see how you're doing and how things are.
0:18:19 > 0:18:24You've still got the same problem that we've got next door,
0:18:24 > 0:18:27with the noise and drugs.
0:18:27 > 0:18:30It's still going on.
0:18:30 > 0:18:34The antisocial team and the police are all doing their bit
0:18:34 > 0:18:37and I fill in my sheets, which I do weekly.
0:18:37 > 0:18:41I normally send them off and then they send them back.
0:18:42 > 0:18:45Phil has been keeping a log of all the disturbances to help
0:18:45 > 0:18:47build a case against his neighbours.
0:18:47 > 0:18:51Just to reassure you, I am here at least twice a week.
0:18:51 > 0:18:53I have witnessed a few things myself,
0:18:53 > 0:18:56which is always really helpful.
0:18:56 > 0:18:58You might think sometimes we have left you alone
0:18:58 > 0:19:03but I can just say there is still a lot of work going on
0:19:03 > 0:19:06and we still hope to get a very good result with this.
0:19:06 > 0:19:09- Unfortunately, it does not happen overnight.- That's right.
0:19:09 > 0:19:13- As I said, it has been going on for six years now.- I know.
0:19:13 > 0:19:16It does grind you down after a while.
0:19:16 > 0:19:20I know everyone is doing their bit and trying to help
0:19:20 > 0:19:22but it does get you down.
0:19:22 > 0:19:26If you get to that situation where you feel that you're a bit
0:19:26 > 0:19:29desperate or at the end of your tether,
0:19:29 > 0:19:32please phone the office and I'll come out and visit you.
0:19:32 > 0:19:37- It's really important that we keep you going as well. So, lovely. All right?- Thank you.
0:19:37 > 0:19:41I'll love you and leave you now. You are probably going to have your evening meal.
0:19:41 > 0:19:45- I was just going to get it on, yes. Thank you very much.- Take care, Phil.
0:19:45 > 0:19:48- Don't forget where we are. - Thank you.- Thanks very much. Bye.
0:19:52 > 0:19:55Phil and his family really like their home.
0:19:55 > 0:19:57They've lived here for over 15 years.
0:19:57 > 0:20:01The house next door has multiple tenants who have changed over
0:20:01 > 0:20:04the years, but the antisocial behaviour has stayed the same.
0:20:06 > 0:20:12When it first started, this is six years ago, you had all-night parties.
0:20:15 > 0:20:19This had been going on two days. Me and my wife were up at 4:30am.
0:20:19 > 0:20:22We were at work all day, we came home and there was music
0:20:22 > 0:20:24and banging on the walls, smashing.
0:20:26 > 0:20:28They were drunk. Fighting.
0:20:31 > 0:20:34We had the smell of drugs coming in the house.
0:20:36 > 0:20:39And it's been like that continuously now for six years.
0:20:39 > 0:20:44It's been the same problem, different people, same problem with noise.
0:20:47 > 0:20:49And just making life uncomfortable.
0:20:49 > 0:20:53When you get home from work, you want to rest and relax and you just can't do it.
0:20:53 > 0:20:56You are on tenterhooks all the time about what's going on.
0:20:56 > 0:20:59Sometimes it feels as if they are going to come through the wall.
0:21:01 > 0:21:02It's been hell, really.
0:21:04 > 0:21:06I wouldn't want to put up with that for six minutes,
0:21:06 > 0:21:07let alone six years.
0:21:07 > 0:21:11Even with the council support, the effects of this long-term
0:21:11 > 0:21:14loutish behaviour have taken their toll.
0:21:14 > 0:21:17It's made my wife ill over the six years because my wife
0:21:17 > 0:21:22suffers from asthma and that, and of course the stress was making her ill.
0:21:22 > 0:21:25Which was making me upset because I'm thinking,
0:21:25 > 0:21:27why should we have to put up with that?
0:21:27 > 0:21:30We couldn't even sell the house because of what's going on next door.
0:21:30 > 0:21:33You have to tell the people the problem you've got.
0:21:33 > 0:21:36MUFFLED SHOUTING
0:21:36 > 0:21:38So we couldn't even get away from it.
0:21:38 > 0:21:41But at least they weren't alone.
0:21:41 > 0:21:43At one stage, I think I had the police, the environmental
0:21:43 > 0:21:48and the antisocial team all sitting in here, listening to what was going on next door.
0:21:48 > 0:21:49I was just glad they did witness it
0:21:49 > 0:21:52because at some stages when you are filling in the paperwork
0:21:52 > 0:21:56you wonder if they actually believe what you're actually writing down is going on.
0:21:56 > 0:21:59As I said, it does really grind you down after a while.
0:21:59 > 0:22:02And that's where community warden Wendy stepped in.
0:22:02 > 0:22:04She's been really good.
0:22:04 > 0:22:06She's kept me informed of what's been going on
0:22:06 > 0:22:09and it has been a help because sometimes before the wardens,
0:22:09 > 0:22:13when you just talked to people at the end of the phone, at least
0:22:13 > 0:22:17you know you can put a face to people that are trying to help you.
0:22:17 > 0:22:19You go in there, you see somebody is quite stressed
0:22:19 > 0:22:22and is feeling a bit better by the time you leave
0:22:22 > 0:22:27so it's really important that we continue to support him
0:22:27 > 0:22:31while we deal with this long-term situation.
0:22:31 > 0:22:34But even with all the support he's getting, it's still a tough
0:22:34 > 0:22:38time for Phil and his family. But that could be about to change.
0:22:38 > 0:22:39I try not to lose my temper.
0:22:39 > 0:22:42Filling in sheets every day, talking to the police,
0:22:42 > 0:22:45environmental health and the antisocial team.
0:22:45 > 0:22:47Now, it seems as if we are getting somewhere.
0:22:47 > 0:22:51For operational reasons, I can't elaborate on what we're doing
0:22:51 > 0:22:54but there is plenty of work going on. Multi-agency.
0:22:54 > 0:22:57So we're talking about the police, the council
0:22:57 > 0:23:00and different departments within the council as well.
0:23:00 > 0:23:04So we are looking to get a happy conclusion.
0:23:04 > 0:23:06For Phil, his wish is very simple.
0:23:06 > 0:23:11I just want to get back to normal family life without having to put up with that.
0:23:12 > 0:23:14But will his wish ever come true?
0:23:14 > 0:23:18The banging started last night and went on nearly all day yesterday
0:23:18 > 0:23:21but apart from them two days, it's been nice.
0:23:25 > 0:23:28Antisocial behaviour is about a lack of human decency
0:23:28 > 0:23:31and disrespect for people around you.
0:23:31 > 0:23:34If someone's way of life is making yours a misery,
0:23:34 > 0:23:36that is about as antisocial as it gets.
0:23:36 > 0:23:38But lucky enough for you and me,
0:23:38 > 0:23:40there are plenty of people out there that we can turn to.
0:23:41 > 0:23:45And this series is their chance to shine.
0:23:45 > 0:23:49We're on the front line with the highly skilled teams of council workers, police officers
0:23:49 > 0:23:52and local volunteers who are committed to
0:23:52 > 0:23:54keeping our streets safe and clean
0:23:54 > 0:23:58and taking on our antisocial battles on a daily basis to make sure
0:23:58 > 0:24:04that our lives are not blighted by other people's bad behaviour.
0:24:04 > 0:24:06This is Street Patrol UK.
0:24:07 > 0:24:10Back in Bishop's Stortford in Hertfordshire, the police
0:24:10 > 0:24:14are on a mission to crack down on antisocial drug dealing and the
0:24:14 > 0:24:18crimes linked to it that can destroy a whole area if left unchecked.
0:24:22 > 0:24:25They are on their way to raid a flat.
0:24:25 > 0:24:28It is used by a drug dealer who they arrested earlier.
0:24:30 > 0:24:34As well as having to potentially ram the door, the team have heard
0:24:34 > 0:24:36that the property is guarded by a dog
0:24:36 > 0:24:38who is likely to be very hostile.
0:24:38 > 0:24:43In extreme circumstances, officers are trained to spray aggressive animals with
0:24:43 > 0:24:46a fire extinguisher to temporarily shock them into submission.
0:24:49 > 0:24:51DOG BARKS
0:25:02 > 0:25:04Police officers! Police!
0:25:05 > 0:25:07Secure your dog!
0:25:07 > 0:25:10- No-one else in here. - Shut the dog in the room.
0:25:13 > 0:25:16I saw him standing in the hallway, deployed the fire extinguisher,
0:25:16 > 0:25:18which is CO2,
0:25:18 > 0:25:21which deprives him of oxygen, which makes it quite horrible for him.
0:25:24 > 0:25:28- That is horrible.- A successful entry regarding a warrant.
0:25:28 > 0:25:32We've got an angry dog here. Is there a dog handler on duty, please?
0:25:33 > 0:25:36Good boy. Good boy. Come on.
0:25:36 > 0:25:40We need to get into the other room quite quickly, secure this dog.
0:25:40 > 0:25:43Make sure, one, that there is nobody in there arming themselves,
0:25:43 > 0:25:47and secondly that we're not losing evidence or drugs as a result.
0:25:47 > 0:25:50If you are in the lounge, can you secure your dog please?
0:25:52 > 0:25:55Have you got the fire extinguisher ready?
0:25:59 > 0:26:02The kitchen is clear.
0:26:02 > 0:26:04Come on then. What's this?
0:26:04 > 0:26:09There is no-one in the lounge and the team need to get in to harness the dog as quickly as they can.
0:26:11 > 0:26:13DOG BARKS
0:26:13 > 0:26:15Be a good boy. Come on then.
0:26:16 > 0:26:18Good boy. What's this?
0:26:20 > 0:26:22The collar is on.
0:26:22 > 0:26:26Now, the police can rest a little easier as they begin their search.
0:26:26 > 0:26:29Although using a fire extinguisher might seem harsh,
0:26:29 > 0:26:31the officers are keen not to harm the animal.
0:26:33 > 0:26:35We've opened the window to ease ventilation.
0:26:35 > 0:26:40He's got his water bowl just for his welfare and make sure he's OK.
0:26:41 > 0:26:43With the dog secured a little more,
0:26:43 > 0:26:45the officers are able to carry on their search.
0:26:51 > 0:26:54And it's not long before they discover an interesting haul.
0:26:55 > 0:26:59I've just found a quantity of those little orange bags that we
0:26:59 > 0:27:01found on the gentleman we arrested earlier.
0:27:05 > 0:27:08That's not all of them. There are more in that bag there.
0:27:10 > 0:27:14PC Phillips makes sure the evidence is logged and puts it away in labelled bags.
0:27:14 > 0:27:19Some of them are orange coloured. The same kind he had when he was stopped.
0:27:19 > 0:27:21There are ways of forensically testing them to tell
0:27:21 > 0:27:25if they've got the same composition and they're from the same batch.
0:27:25 > 0:27:27There are 66 wraps in total in there.
0:27:27 > 0:27:29I suspect it's probably crack and heroin.
0:27:29 > 0:27:33They normally distinguish the difference in what's inside them
0:27:33 > 0:27:35by wrapping them in different colours.
0:27:35 > 0:27:38And it's not the only evidence of drug dealing at the property.
0:27:38 > 0:27:42If you have a look at the scales, I don't know if you can see,
0:27:42 > 0:27:46but there is residue of like a crystallised substance on there,
0:27:46 > 0:27:50which is more than likely where they've been preparing crack.
0:27:51 > 0:27:54So all the evidence is beginning to stack up
0:27:54 > 0:27:59to help the police prove that the property is indeed a dealer's then.
0:27:59 > 0:28:02There is a selection of huge crack pipes, used needles,
0:28:02 > 0:28:06just further evidence really that there is a lot of drug usage
0:28:06 > 0:28:08going on at the address. Not very pleasant.
0:28:08 > 0:28:13Aside from the drug paraphernalia, the police also discover train tickets from London,
0:28:13 > 0:28:16where they suspect the dealer is travelling from.
0:28:16 > 0:28:19Hertfordshire doesn't have a big drugs problem so it's easy business for them.
0:28:19 > 0:28:21There's not a lot of competition.
0:28:21 > 0:28:24Rather than our drug users go to them, they can come here,
0:28:24 > 0:28:28set up a base perfectly like this and make all the money they need to.
0:28:28 > 0:28:31Although the drugs and the train tickets are a great find,
0:28:31 > 0:28:35the officers need evidence to prove that their suspected dealer
0:28:35 > 0:28:38actually operated out of this flat.
0:28:38 > 0:28:41As a result of searching in this room I have found this holdall
0:28:41 > 0:28:45and inside the holdall I found quite a lot of paperwork.
0:28:45 > 0:28:47There is actually a passport there as well.
0:28:50 > 0:28:52You can see.
0:28:54 > 0:28:57I'd say that is the gentleman we arrested earlier.
0:28:57 > 0:28:59It is obviously a lot younger photograph of him.
0:28:59 > 0:29:03But that then attributing to this property. He's got drugs on him. We've got drugs here.
0:29:03 > 0:29:06Obviously, we have to ask him questions in custody about that.
0:29:06 > 0:29:08It's the find they needed.
0:29:08 > 0:29:13The police can now safely link the suspected dealer with the drugs and the drugs with the flat.
0:29:13 > 0:29:15If they are able to charge the man,
0:29:15 > 0:29:18the supply of drugs should stop and they will hope to see
0:29:18 > 0:29:21a corresponding dip in local burglary and shoplifting.
0:29:21 > 0:29:24Local drug users don't have any income or earnings
0:29:24 > 0:29:29so they will go out and commit crime, which has a knock-on effect for us.
0:29:29 > 0:29:31That is exactly what we are trying to prevent.
0:29:33 > 0:29:35And as the dog is escorted to safety,
0:29:35 > 0:29:38the police head back to the station to analyse their evidence.
0:29:43 > 0:29:47Councils and housing associations will do their utmost to look after their tenants.
0:29:47 > 0:29:50Even those who are antisocial will be offered support.
0:29:50 > 0:29:53But there does come a time when enough is enough
0:29:53 > 0:29:56and they have no choice but to take the strongest action.
0:29:57 > 0:30:01Back in Basildon, neighbourhood nuisance officer Catherine Monaghan
0:30:01 > 0:30:06is on her way to oversee one of the trickiest jobs she's ever had to do.
0:30:06 > 0:30:08To evict a family from their home.
0:30:08 > 0:30:12The eviction will be taking place at 10 o'clock so the property will no longer be theirs.
0:30:12 > 0:30:16We will be meeting the police and the bailiff there as we're not too
0:30:16 > 0:30:19sure if the tenants are actually going to be at the property or not.
0:30:19 > 0:30:23But as of 10 o'clock, the bailiff will take the property back and it will be ours.
0:30:23 > 0:30:25Evicting tenants, particularly a family,
0:30:25 > 0:30:28is the last resort for any council.
0:30:28 > 0:30:32They will do everything they can to work with tenants to solve
0:30:32 > 0:30:34problems but sometimes, as in the case today,
0:30:34 > 0:30:39the council has exhausted all other options and the family has to go.
0:30:41 > 0:30:44The council has substantial rent arrears on the property
0:30:44 > 0:30:46and there have been many reports of bad behaviour.
0:30:48 > 0:30:51Obviously, they have been identified as causing antisocial behaviour
0:30:51 > 0:30:56so when they are evicted they will also be given banning notices to stop them from coming in the block.
0:30:56 > 0:31:00Today's eviction should come as no surprise to the tenants.
0:31:00 > 0:31:02They are aware that they are being evicted.
0:31:02 > 0:31:06They may refuse to move from the property but that is why we have brought the police.
0:31:06 > 0:31:11If they do fail to remove themselves from the property, then the police will ask them to leave.
0:31:13 > 0:31:17While waiting for the bailiff to arrive, Catherine's colleague, Sheryl,
0:31:17 > 0:31:20goes up to the flat to see if the tenants have finished their packing.
0:31:55 > 0:31:57National TV.
0:31:57 > 0:32:01Despite being given several months' notice, it seems the tenant still
0:32:01 > 0:32:05needs more time to arrange transport for the family's belongings.
0:32:05 > 0:32:07But for Sheryl, it is not a bad start
0:32:07 > 0:32:10to a potentially volatile situation.
0:32:11 > 0:32:13Yes, that was reasonably peaceful.
0:32:16 > 0:32:20Bang on time, Catherine arrives with the bailiff to find out just
0:32:20 > 0:32:23what's waiting for them behind that locked front door.
0:32:23 > 0:32:25But there is still one thing missing.
0:32:25 > 0:32:28- Have we got a key or anything? - We're waiting for a locksmith.
0:32:28 > 0:32:30Right, OK. No worries.
0:32:30 > 0:32:32While they are waiting, Sheryl checks to see
0:32:32 > 0:32:35if the tenant's dog is still inside.
0:32:38 > 0:32:41No, he must have taken him.
0:32:41 > 0:32:46The dog is not there and an empty flat obviously makes life easier for the council.
0:32:46 > 0:32:50Not least because they don't have the cost of removing and storing the tenant's belongings.
0:32:50 > 0:32:54But will the flat be as clutter-free as the team hopes?
0:32:54 > 0:32:56Hello?
0:33:00 > 0:33:02There's loads of stuff in here.
0:33:05 > 0:33:08- Literally loads.- Oh, my God!
0:33:11 > 0:33:16We have entered the property and it appears that the tenants have left quite a lot of their stuff.
0:33:16 > 0:33:20What we are going to do is try and contact them to remove it.
0:33:20 > 0:33:23I'll just go and see if I can ring. It is absolutely full in there.
0:33:26 > 0:33:29We've got a hell of a lot of stuff in here that needs to be gone.
0:33:30 > 0:33:32Thanks, Sue. Bye.
0:33:32 > 0:33:36There are a lot of child belongings. There doesn't appear to be a lot of adult stuff.
0:33:36 > 0:33:39We will store those for 28 days and then the tenant has
0:33:39 > 0:33:43got 28 days to either come and collect them or we get rid of them.
0:33:43 > 0:33:45Sheryl, have the police gone?
0:33:47 > 0:33:51Can I just borrow one of you a sec? It doesn't matter who.
0:33:51 > 0:33:54Just to come and check these kitchen cupboards.
0:33:54 > 0:33:56What's that on that bit of card?
0:33:58 > 0:34:02Chocolate box? I don't know a lot about drugs.
0:34:03 > 0:34:06It looks like the tenants left behind something a lot harder
0:34:06 > 0:34:08than children's soft toys.
0:34:08 > 0:34:12No. I think that's what they put in their crack pipes.
0:34:13 > 0:34:16It goes in. It's like a filter, I think.
0:34:17 > 0:34:24What is here is something that would be put into a crack pipe
0:34:24 > 0:34:26to be used for the smoking of drugs.
0:34:28 > 0:34:29This would be part of...
0:34:29 > 0:34:33It's almost like a filter they put in the top of the pipe.
0:34:37 > 0:34:40The removal company arrives to work out
0:34:40 > 0:34:42how much clutter needs to be cleared.
0:34:42 > 0:34:45They have moved out quite a bit this morning, yes.
0:34:47 > 0:34:51Yes, there's not that much left in the bedroom.
0:34:52 > 0:34:55What will happen is we will place a sitex door on it
0:34:55 > 0:34:57and the team will come in and clear the property.
0:34:57 > 0:34:59They will make it ready for the next tenant.
0:34:59 > 0:35:03Then we will be able to re-let it to possibly a family as it's a two-bedroom property.
0:35:03 > 0:35:07While the team continues to assess the state of the empty flat,
0:35:07 > 0:35:09Catherine goes and talks to the neighbours.
0:35:09 > 0:35:12And she's very firm about the position of the evicted tenant.
0:35:12 > 0:35:16You can't let him in here. You can't let him stay here.
0:35:16 > 0:35:19- You know that, don't you?- I'm not letting him stay here, no way.
0:35:19 > 0:35:24- Is he actually banned now? - He will be once I've given him this letter. He's banned as of today.
0:35:24 > 0:35:26Nobody is coming to stay at my flat, 110%.
0:35:26 > 0:35:31- You are welcome to come and have a look at any time.- No, that's fine. We just thought we'd let you know.
0:35:32 > 0:35:35One friend has offered to get some transport within the hour
0:35:35 > 0:35:37to help remove the remaining possessions.
0:35:37 > 0:35:41The eviction has already taken place but unfortunately it will have to be stored.
0:35:41 > 0:35:45So your belongings will be placed in storage and if you want to come
0:35:45 > 0:35:48and get in touch with us we can arrange for him to collect them.
0:35:48 > 0:35:50The letter I've given to the police is a banning notice,
0:35:50 > 0:35:53banning the tenants from returning to Brooke House.
0:35:53 > 0:35:57They have been identified as causing antisocial behaviour
0:35:57 > 0:35:59so they are not allowed in the block as of today.
0:35:59 > 0:36:04The police have gone to hand deliver it to him as he is not allowed back in the block.
0:36:04 > 0:36:07When the flat is cleared, a heavy metal door is placed over
0:36:07 > 0:36:10the front door to stop other people from using the property.
0:36:10 > 0:36:14It's a relief for the tenants and obviously there will be no further
0:36:14 > 0:36:18antisocial behaviour from the property and a new tenant will be moving in there.
0:36:18 > 0:36:22Even on a difficult day, Catherine still gets a buzz from her job.
0:36:22 > 0:36:26You can get personal satisfaction if you deal with a case of antisocial behaviour
0:36:26 > 0:36:29and you resolve it, as you are making people's lives more peaceful
0:36:29 > 0:36:32and stopping the problems they are having.
0:36:40 > 0:36:43Let's get back to what bothers you in Britain today.
0:36:45 > 0:36:49- Hello. What is your name? - My name is Jayshree. - Crikey! Nice name.- Thank you.
0:36:49 > 0:36:52Can I ask you about what sort of antisocial behaviour winds you up the most?
0:36:52 > 0:36:57I travel by bus, actually, and most of the things that really annoy me on
0:36:57 > 0:37:03the bus is people talking loudly and sometimes using swear words and stuff
0:37:03 > 0:37:07like that when there are children and family travelling on the bus.
0:37:07 > 0:37:09You can't really say anything.
0:37:09 > 0:37:13You just have to stay quiet and that is really annoying.
0:37:13 > 0:37:16- And does it happen quite a bit? - A lot.
0:37:16 > 0:37:19What antisocial behaviours really wind you up?
0:37:19 > 0:37:24I suppose one thing I notice these days a little bit
0:37:24 > 0:37:26is rubbish lying around.
0:37:26 > 0:37:29These days, we have to put out bin bags rather than dustbins and
0:37:29 > 0:37:33the foxes and the seagulls get them and it can make a bit of a mess.
0:37:33 > 0:37:37You say you are from the country but there are a lot of people now fly-tipping in the country.
0:37:37 > 0:37:40- Have you seen that?- Very much so.
0:37:40 > 0:37:43Around about where my office is, there are some lanes there
0:37:43 > 0:37:48and very often we find fridges and washing machines and things because
0:37:48 > 0:37:51people don't want to pay the fees to dump them at the council tip.
0:37:51 > 0:37:54I do feel we lack in cycle lanes, especially mothers with pushchairs.
0:37:54 > 0:37:58Sometimes they are coming at you and not watching. You have to swerve around.
0:37:58 > 0:38:02You are the second person who has said that to me in the last five minutes.
0:38:02 > 0:38:05- I am surprised I'm only the second person.- I've only spoke to two people!- OK!
0:38:05 > 0:38:09It is obviously something that bothers a lot of people around here.
0:38:09 > 0:38:13Definitely. People should be encouraged to use cycles more.
0:38:13 > 0:38:16Cut down on pollution, better exercise.
0:38:16 > 0:38:19But what about us mothers who have to swivel around?
0:38:19 > 0:38:24- It's not always convenient with pushchairs.- Thanks for your time. Goodbye.- Thank you very much.
0:38:27 > 0:38:30Up the road in Basildon, it looks like Phil Coutts' wish
0:38:30 > 0:38:34for a life without badly behaved neighbours might have come true.
0:38:34 > 0:38:37There was a police raid there a couple of weeks ago.
0:38:37 > 0:38:39The police had a positive result there
0:38:39 > 0:38:44and all our paperwork at the moment is currently with our legal section.
0:38:44 > 0:38:48We are looking to take some action with a more permanent outcome
0:38:48 > 0:38:50with this particular property.
0:38:50 > 0:38:53We will see if anything else has happened since the raid.
0:38:53 > 0:38:58Wendy is on her way to see Phil and find out what effect the raid
0:38:58 > 0:39:00has had on the family's day-to-day living.
0:39:05 > 0:39:07- Hello, Phil. How are you? - I'm all right, thank you.
0:39:07 > 0:39:12- Nice to see you.- Nice to see you. How has it been since the raid?
0:39:12 > 0:39:15It's been a couple of weeks now, hasn't it?
0:39:15 > 0:39:17On the Sunday, we had the smell of weed
0:39:17 > 0:39:20because they had barbecues outside.
0:39:20 > 0:39:23But since then there has been no smell of weed.
0:39:23 > 0:39:26The banging started last night, which went on nearly all day yesterday.
0:39:26 > 0:39:29But apart from those two days, it's been nice.
0:39:29 > 0:39:33This for us, what it does is it shows that
0:39:33 > 0:39:39although a positive result from the police has sorted the problem out short-term, it's going to creep back
0:39:39 > 0:39:42and that is why we need to do something more permanent with it.
0:39:42 > 0:39:47The message will go out to other landlords of multiple
0:39:47 > 0:39:52occupancy properties - if you don't deal with this, we will.
0:39:52 > 0:39:56Bear with us. The legal side does take time, much to everybody's frustration.
0:39:56 > 0:39:59But we have to make sure it's absolutely rock.
0:39:59 > 0:40:02We've waited this long so a little bit longer isn't going to hurt.
0:40:02 > 0:40:05- We are much closer this time. - Good.- Right?
0:40:05 > 0:40:09If we don't hear from you, I'll come and see you in a few weeks' time just to make sure you're OK.
0:40:09 > 0:40:12- You might have something else for me.- OK.- Brilliant.
0:40:12 > 0:40:15Thanks very much, Phil. Take care and I'll see you soon.
0:40:15 > 0:40:18- Thank you very much.- Bye-bye.- Bye.
0:40:18 > 0:40:21It might have taken six years to get all the pieces of this
0:40:21 > 0:40:24particular antisocial puzzle in place,
0:40:24 > 0:40:28but Wendy leaves Phil finally able to enjoy living in his own home.
0:40:28 > 0:40:32It's great because I've been able to relax, laugh,
0:40:32 > 0:40:36have fun with my boys, watching telly, chatting.
0:40:36 > 0:40:40We've even had some people round because it was my birthday so we had friends round.
0:40:40 > 0:40:42No shouting, no smell of weed.
0:40:42 > 0:40:45It was nice. It was good.
0:40:45 > 0:40:48The message to the landlord is, it stops.
0:40:48 > 0:40:51This sort of behaviour in your property stops.
0:40:51 > 0:40:54This is the sort of action we will take every time
0:40:54 > 0:40:57if you don't deal with your tenants.
0:40:57 > 0:41:03He'll get the message and I would suspect it will be much
0:41:03 > 0:41:06less of a problem in the future once we have done this action.
0:41:06 > 0:41:10It's nice to know there is someone out there looking on your behalf
0:41:10 > 0:41:13and letting you know what's going on. Wendy has helped.
0:41:13 > 0:41:16Everyone has done their little bit and helped me out and it's been great.
0:41:16 > 0:41:21I believe in community and I want to see that all the nice people
0:41:21 > 0:41:24and people that are out working and the people who
0:41:24 > 0:41:27care about the community, they are the ones that own it
0:41:27 > 0:41:30and not the people, not the minority who cause
0:41:30 > 0:41:35disturbance from drugs, alcohol and don't care about anybody else.
0:41:35 > 0:41:40I like to see that balance of power given back to the people that lived here for years.
0:41:51 > 0:41:54Since we filmed with our antisocial saviours,
0:41:54 > 0:41:56we've got some updates for you.
0:41:57 > 0:42:00After his arrest, the drug dealer in Hertfordshire
0:42:00 > 0:42:03was convicted of possession of a controlled drug with intent to supply
0:42:03 > 0:42:06and received a two-year suspended sentence.
0:42:08 > 0:42:11The suspected customer was later released without charge.
0:42:12 > 0:42:15By us taking out the big-time dealers, it has a knock-on effect
0:42:15 > 0:42:18because people are not staying around here to shoplift.
0:42:18 > 0:42:20If they can't get the drugs,
0:42:20 > 0:42:24then they don't need to commit crime to fund that habit.
0:42:26 > 0:42:29Chester Council has taken further bold action to try
0:42:29 > 0:42:32and stop people from weeing on the city's ancient timber walkways.
0:42:32 > 0:42:37They've taken toilet training to a whole new level by installing
0:42:37 > 0:42:39temporary weekend loos in the town centre
0:42:39 > 0:42:42and so far, they have proved successful.
0:42:45 > 0:42:48In the case of the raid on Phil Coutts' neighbours,
0:42:48 > 0:42:52Essex Council is looking to take over the property from the private landlord
0:42:52 > 0:42:56to ensure that Phil and his family can continue to live in peace.
0:42:56 > 0:43:01Hopefully this time, the various people are telling me things are looking good.
0:43:01 > 0:43:04It looks as if we might get a good result which I am really praying for.
0:43:06 > 0:43:08Bliss! One can say.
0:43:10 > 0:43:12That is your lot today. See you next time.
0:43:39 > 0:43:41Subtitles by Red Bee Media Ltd