0:00:02 > 0:00:06Our lives are blighted by antisocial behaviour.
0:00:06 > 0:00:07Whether it's nuisance neighbours...
0:00:07 > 0:00:09Will you let us in, please?
0:00:09 > 0:00:11..graffiti on the streets...
0:00:11 > 0:00:12or too much booze.
0:00:13 > 0:00:15You need to make your way away from here - right now.
0:00:15 > 0:00:17This is the story of the police officers...
0:00:17 > 0:00:19This is the police, are you in here?
0:00:19 > 0:00:21You have been drinking a bit today, haven't you?
0:00:21 > 0:00:23..council wardens...
0:00:23 > 0:00:27This is antisocial behaviour, because it affects everybody.
0:00:27 > 0:00:30..and local volunteers whose job it is to keep it off our streets.
0:00:30 > 0:00:32Let's go do some good.
0:00:33 > 0:00:35Welcome to Street Patrol UK.
0:00:38 > 0:00:40Today...
0:00:40 > 0:00:41Stop!
0:00:41 > 0:00:42..giving chase to the drinkers
0:00:42 > 0:00:45who don't respect the booze ban in sunny Ilfracombe...
0:00:45 > 0:00:47Stop, please!
0:00:47 > 0:00:49If I see you again in the next few hours, and particularly
0:00:49 > 0:00:52if you are drinking, you will get that Section 27,
0:00:52 > 0:00:53and if you do not leave then
0:00:53 > 0:00:55you will be arrested. Do you understand that?
0:00:57 > 0:00:59..we go off the beaten track
0:00:59 > 0:01:03on the trail of the illegal off-road drivers damaging our heritage...
0:01:03 > 0:01:05The knowledge that people come
0:01:05 > 0:01:06here to abuse this place,
0:01:06 > 0:01:09treat it without respect, damage it and intimidate people
0:01:09 > 0:01:13who are lawfully enjoying it makes me very angry indeed.
0:01:13 > 0:01:17..and the volunteer medics of Maidstone's Urban Blue bus -
0:01:17 > 0:01:20dealing with party-related trauma throughout the night.
0:01:20 > 0:01:22Battlefield trauma is completely different
0:01:22 > 0:01:24to night-time trauma in Maidstone.
0:01:42 > 0:01:45In summertime, our seaside towns are a big attraction.
0:01:45 > 0:01:49But the sunshine and beaches that draw the visitors can also
0:01:49 > 0:01:51attract all sorts of antisocial behaviour.
0:01:51 > 0:01:55And in one English town, they are determined to stamp it out.
0:01:56 > 0:01:59The local community of Ilfracombe in North Devon are proud
0:01:59 > 0:02:04of their pretty harbour town. They're keen to foster civic pride
0:02:04 > 0:02:08and wipe out antisocial behaviour that could spoil it for everyone.
0:02:11 > 0:02:14So, council, community and emergency services
0:02:14 > 0:02:17have come up with a new scheme.
0:02:17 > 0:02:21Together they've formed an action squad - the Ilfracombe Town Team -
0:02:21 > 0:02:25to tackle any issues that threaten the quality of life in the town.
0:02:27 > 0:02:30The team have launched a series of initiatives,
0:02:30 > 0:02:32one of which is to make the harbour area
0:02:32 > 0:02:34and town an alcohol-free zone.
0:02:39 > 0:02:42Helping keep watch over this for one Ilfracombe team
0:02:42 > 0:02:45is PC Nella Barker, who knows that the summer weather
0:02:45 > 0:02:48and alcohol are a potential antisocial mix.
0:02:50 > 0:02:53- Hi, Clive.- Hi, Nella, I've just seen
0:02:53 > 0:02:55some guys down on the beach there drinking alcohol,
0:02:55 > 0:02:57they've got a bag full of beer cans...
0:02:57 > 0:03:00A team member has spotted a potential problem.
0:03:00 > 0:03:02..I've informed them it is an alcohol-free area.
0:03:02 > 0:03:04You've just had to pick up a load of...?
0:03:04 > 0:03:06Yeah, I've got a bag of cans here.
0:03:06 > 0:03:08Nella needs to deal with some men who've been spotted drinking.
0:03:10 > 0:03:12You can't drink anywhere in the town centre,
0:03:12 > 0:03:15so I'm going to have to ask you to get rid of the alcohol, please.
0:03:15 > 0:03:18Thank you, then, if you can chuck it in the bin for me.
0:03:20 > 0:03:24She needs to act swiftly to nip any troublesome behaviour in the bud.
0:03:24 > 0:03:26Right, I will give you the benefit of the doubt that you will
0:03:26 > 0:03:29listen to this, but if I suspect you are about to drink that
0:03:29 > 0:03:32in the public place, I will take
0:03:32 > 0:03:34that away from you as well, all right?
0:03:34 > 0:03:38- We'll go home and drink it.- Is that all right, you understand why?
0:03:38 > 0:03:41- Yeah, that's fine. - All right, thank you.
0:03:42 > 0:03:44INDISTINCT
0:03:44 > 0:03:47In Ilfracombe, we've got a alcohol-free zone,
0:03:47 > 0:03:52so basically we don't have people drinking in a public place.
0:03:52 > 0:03:54It became quite a problem a few years ago,
0:03:54 > 0:03:57down here just in this little bottom corner on the beach.
0:03:57 > 0:03:59It got to be a bit of a scene.
0:03:59 > 0:04:01We definitely don't want that culture starting up again,
0:04:01 > 0:04:04so we've just taken their alcohol off them.
0:04:04 > 0:04:07They've thrown their alcohol away at the moment.
0:04:07 > 0:04:10But the alcohol seems to have already taken effect.
0:04:10 > 0:04:13A row breaks out between one of the drinkers and his partner.
0:04:13 > 0:04:16Were you shouting and swearing in a public place?
0:04:16 > 0:04:18I am not, I am telling him to sort his head out is all.
0:04:18 > 0:04:20If you're going to have a confrontation,
0:04:20 > 0:04:22I suggest you walk away and calm down, because I don't
0:04:22 > 0:04:24really like the way you are behaving in front of a small child.
0:04:24 > 0:04:27What's your name? What's your name?
0:04:27 > 0:04:29Why, are you going to put that in your book, are you?
0:04:29 > 0:04:32- I am a little concerned. - Hang on a minute, love,
0:04:32 > 0:04:35I'm a good mother and I'm having a go at him to sort his head out, OK?
0:04:35 > 0:04:36OK, that is absolutely fine...
0:04:36 > 0:04:39If you don't feel that you can be in his company without swearing or
0:04:39 > 0:04:44shouting, you are committing a public order offence in a public place.
0:04:44 > 0:04:45Are you coming home?
0:04:45 > 0:04:47I think that is a good idea,
0:04:47 > 0:04:49if you are feeling that angry with him,
0:04:49 > 0:04:51that maybe you two don't hang out together for a bit.
0:04:51 > 0:04:54You come here to enjoy it, you don't really expect people
0:04:54 > 0:04:56to be sitting around during the day having a drink,
0:04:56 > 0:04:58but maybe they were just enjoying the weather.
0:04:58 > 0:05:02Please, love, stop drawing attention.
0:05:02 > 0:05:05I am not, I'm just asking you to come home and sleep it off, Dean.
0:05:08 > 0:05:10The gentleman is with a couple of friends
0:05:10 > 0:05:14and we've already taken some alcohol off them. The female is in charge of
0:05:14 > 0:05:18that young child and has been doing some swearing and shouting.
0:05:18 > 0:05:20She said she is going to take the little girl home,
0:05:20 > 0:05:22which I'm happier with.
0:05:22 > 0:05:24Just keeping an eye on it, really, for now.
0:05:24 > 0:05:28Not entirely convinced the drinkers have heeded her warning,
0:05:28 > 0:05:31Nella joins community support officer Karen Grant
0:05:31 > 0:05:34to check up on them.
0:05:34 > 0:05:37It's a holiday town, it's a holiday place
0:05:37 > 0:05:40where families come for a holiday and also a lot of
0:05:40 > 0:05:41families live here, and we don't
0:05:41 > 0:05:43want to see drunk people on the beach.
0:05:45 > 0:05:47People's behaviour changes quite dramatically
0:05:47 > 0:05:50when they've been drinking. That being said, it's only midday,
0:05:50 > 0:05:54give them a few hours drinking... They're already being a bit rowdy,
0:05:54 > 0:05:57as we've seen earlier, the arguments are coming out, so give that
0:05:57 > 0:06:01a couple more hours and the behaviour really starts to deteriorate,
0:06:01 > 0:06:05so we need to nip it in the bud earlier on, fingers crossed.
0:06:05 > 0:06:07I reckon they're up there. Let's go.
0:06:07 > 0:06:09Ah-ha.
0:06:09 > 0:06:12Her hunch proves right and they spot the drinkers
0:06:12 > 0:06:14furtively knocking back some booze.
0:06:17 > 0:06:19And they've left a trail of beer cans.
0:06:21 > 0:06:22They're on the run, you know.
0:06:22 > 0:06:24KAREN LAUGHS
0:06:26 > 0:06:30So, yeah, definitely saw one of them poking their head over the top.
0:06:40 > 0:06:42Right, guys, stop.
0:06:47 > 0:06:48Stop, please!
0:06:48 > 0:06:50The chase is on.
0:06:50 > 0:06:53The three drinkers they spotted earlier have taken their chances
0:06:53 > 0:06:56and ignored the warning. They're legging it down the hill.
0:06:57 > 0:06:58Stop!
0:07:02 > 0:07:05You've got a choice - get rid of it or you'll get a penalty ticket.
0:07:10 > 0:07:12- What did I say to you a few minutes ago?- I know, sorry.
0:07:12 > 0:07:15If you think that is normal and acceptable behaviour, you're wrong.
0:07:17 > 0:07:20She threatens the drinker with a Section 27 -
0:07:20 > 0:07:22a notice to leave the area.
0:07:22 > 0:07:25If I see you again in the next few hours, particularly if
0:07:25 > 0:07:27you're drinking, you'll get that Section 27,
0:07:27 > 0:07:29and if you don't leave then, you will be arrested.
0:07:29 > 0:07:33Do you understand that? All right? So this is a proper warning.
0:07:37 > 0:07:41It can seem a little bit harsh to take people's alcohol off them,
0:07:41 > 0:07:44but we see it time and time again that things that start off with
0:07:44 > 0:07:47one or two beers here ends in problems for us
0:07:47 > 0:07:50later in the afternoon. So we do try and catch them earlier.
0:07:51 > 0:07:54She might have got rid of the alcohol...
0:07:58 > 0:08:00..but on walking into town,
0:08:00 > 0:08:04Karen and Nella come across the arguing couple again.
0:08:04 > 0:08:07Nella decides to give the man who legged it earlier
0:08:07 > 0:08:08an official warning.
0:08:10 > 0:08:14Don't run away from police officers, OK, what is your address, please?
0:08:14 > 0:08:16- My address?- Yeah.
0:08:16 > 0:08:17That's where I am.
0:08:17 > 0:08:19You are going to be getting
0:08:19 > 0:08:21what is called a letter one for antisocial behaviour.
0:08:21 > 0:08:24I asked you to stop drinking and you walked straight off, cracked open
0:08:24 > 0:08:28another beer when I told you already that it was a no-drinking area.
0:08:28 > 0:08:30That is antisocial, all right? We've already spoken
0:08:30 > 0:08:32to a few people who were a little bit shocked
0:08:32 > 0:08:33you ran away from the police
0:08:33 > 0:08:35when they were having a family day out.
0:08:35 > 0:08:37A letter one for antisocial behaviour
0:08:37 > 0:08:42is a tougher penalty than the Section 27 which Nella threatened
0:08:42 > 0:08:44his drinking buddy with after the chase.
0:08:44 > 0:08:46It can lead to a full ASBO.
0:08:46 > 0:08:49..and if you keep continuing to do that, in the long run we are
0:08:49 > 0:08:52looking at potentially an antisocial behaviour contract
0:08:52 > 0:08:56for you, and then if you breach that, potentially an ASBO.
0:08:56 > 0:08:59- You know what an ASBO is?- I think so. - Right, how old are you?
0:08:59 > 0:09:02- 39.- 39? So you're a little bit old
0:09:02 > 0:09:03to be behaving like this, aren't you?
0:09:03 > 0:09:06Running around like a kid away from the police.
0:09:06 > 0:09:08- It is particularly stupid. You're not 15.- I know.
0:09:08 > 0:09:11And you are around little kids, so don't behave like an idiot.
0:09:11 > 0:09:13All right, then, We will get that letter to you.
0:09:13 > 0:09:15Don't do it again, please.
0:09:15 > 0:09:18That's the whole point of dealing with antisocial behaviour
0:09:18 > 0:09:19at its early stages.
0:09:19 > 0:09:20Deal with the low level stuff
0:09:20 > 0:09:24and hopefully it won't escalate to the high level stuff,
0:09:24 > 0:09:26which causes everyone more problems in the long run.
0:09:31 > 0:09:34We join former army man Chris on the Blue Bus,
0:09:34 > 0:09:37as he tackles medical emergencies and trauma in Maidstone.
0:09:39 > 0:09:42Just got reports of a female with a head injury outside a nightclub.
0:09:42 > 0:09:46Problem with head injuries, they can deteriorate quite quickly.
0:09:48 > 0:09:51I've been out on a street patrol of my own to find out what
0:09:51 > 0:09:54bothers you about Britain today.
0:09:54 > 0:09:56Hello, young man, nice to meet you.
0:09:56 > 0:09:58- Nice to meet you.- How long have you lived in London for?
0:09:58 > 0:10:00- Born and bred here.- Are you?- Yeah.
0:10:00 > 0:10:01Been here since God was a boy, eh?
0:10:01 > 0:10:04- You must have seen some changes? - Ooh...
0:10:04 > 0:10:07Do you ever feel too worried to leave your front door?
0:10:07 > 0:10:09When I go out in the street,
0:10:09 > 0:10:12around here you don't know what is going to happen.
0:10:12 > 0:10:15If you come down here at night-time, do you feel intimidated?
0:10:15 > 0:10:17Can be, can be quite intimidating down here,
0:10:17 > 0:10:19there has been a lot of violence down around here.
0:10:19 > 0:10:24Yeah, can be. As a man you can feel intimidated,
0:10:24 > 0:10:27so what it's like to be a girl or a woman, I cannot imagine.
0:10:27 > 0:10:29Bag snatching, mobile phones, common occurrence.
0:10:29 > 0:10:32- You have seen that, yeah? - Yeah, seen that.
0:10:32 > 0:10:34What antisocial traits have you seen that really wind you up?
0:10:34 > 0:10:37Something that winds me up on a day-to-day basis is
0:10:37 > 0:10:39inconsiderate people on the tube
0:10:39 > 0:10:42and people that think their journey's more important than
0:10:42 > 0:10:45yours, and they shout and swear and whatever just to get on the tube.
0:10:45 > 0:10:47To me, we are all going to the same place,
0:10:47 > 0:10:50and you just get there as quickly as you do, so...
0:10:50 > 0:10:53OK, that is interesting, because not many people have mentioned that,
0:10:53 > 0:10:55and I know where you're coming from, so expand on that and tell me
0:10:55 > 0:10:58the kind of things you witness that you think are pretty rude.
0:10:58 > 0:11:01I think in the morning when you are all trying to get to work
0:11:01 > 0:11:04and it is obviously very cramped... people get angry
0:11:04 > 0:11:07if you are perhaps in their personal space a little bit.
0:11:08 > 0:11:10People want to push past you
0:11:10 > 0:11:12and always want to get off the tube before you.
0:11:12 > 0:11:16They don't let people sit down in seats who are
0:11:16 > 0:11:18old or perhaps pregnant or need assistance.
0:11:18 > 0:11:21So things like that just really wind me up.
0:11:21 > 0:11:22And then you try and be nice to someone
0:11:22 > 0:11:26and realise they're not pregnant! That's the worst!
0:11:26 > 0:11:28- Have you done that?- Oh, yeah! - Same here.
0:11:30 > 0:11:33Cheers. Jordan. Thanks, lovie. Take care. See you, guys.
0:11:37 > 0:11:41Boy racers tearing up and down our urban streets are
0:11:41 > 0:11:43a dangerous nuisance to all of us,
0:11:43 > 0:11:45but it's not something you'd really expect to encounter
0:11:45 > 0:11:48in the heart of the British countryside.
0:11:48 > 0:11:50Yet some of our most beautiful spots are under threat
0:11:50 > 0:11:53from the mindless antics of what are known as "off-roaders",
0:11:53 > 0:11:57who don't care that they're churning up the countryside when they go off
0:11:57 > 0:12:00the beaten track - even if it's an important archaeological site.
0:12:06 > 0:12:09The magical hills of the Mendips, in the heart of the West Country.
0:12:10 > 0:12:14This is some of Britain's sacred, ancient countryside.
0:12:16 > 0:12:20It's an Area of Outstanding Natural Beauty and Historical Importance.
0:12:21 > 0:12:25The land here in Charterhouse, Somerset is a scheduled monument,
0:12:25 > 0:12:29as it is the site of some historical lead and silver mines.
0:12:30 > 0:12:33The Charterhouse landscape is crammed full of
0:12:33 > 0:12:36Roman, medieval and industrial remains.
0:12:36 > 0:12:38It's a very rare site
0:12:38 > 0:12:42and it's one of Somerset's main archaeological gems.
0:12:42 > 0:12:46There are very few places where you can walk back in time and see
0:12:46 > 0:12:51those little tantalising glimpses that are a key part of our heritage.
0:12:59 > 0:13:01ENGINES GROWL
0:13:01 > 0:13:05But six months ago, the area was terrorised by some off-roaders
0:13:05 > 0:13:09who didn't seem to care for the landscape's historical importance.
0:13:09 > 0:13:11To them it was just a muddy race track to
0:13:11 > 0:13:15put their 4x4s through their paces and churn up the countryside.
0:13:18 > 0:13:22Off-roaders came in through the site in an area where they are not
0:13:22 > 0:13:26supposed to be and caused a lot of damage by wheel rutting,
0:13:26 > 0:13:30driving through several areas of this special and protected site.
0:13:33 > 0:13:35Ground conditions were pretty soft at the time,
0:13:35 > 0:13:38so their tyres cut some deep grooves into the ground surface
0:13:38 > 0:13:40which are not only unsightly,
0:13:40 > 0:13:43but it's causing damage to whatever archaeology may be below.
0:13:43 > 0:13:46Would you drive your 4x4 across Stonehenge?
0:13:46 > 0:13:50I don't think so. Don't they know it's a scheduled monument?!
0:13:50 > 0:13:51It's incensed the locals.
0:13:51 > 0:13:53They come out from the towns to a beautiful
0:13:53 > 0:13:56and unspoilt area like this and just turn it to rubbish.
0:13:56 > 0:13:57It absolutely enrages me.
0:13:58 > 0:14:02I mean, they... They kill the plants, they scare the animals,
0:14:02 > 0:14:06they pollute the atmos. It is just wholly selfish behaviour.
0:14:07 > 0:14:11It needs to stop. At the end of the day, once the ruins are gone
0:14:11 > 0:14:16or damaged beyond repair, they're gone for ever.
0:14:18 > 0:14:20Inspector Mark Nicholson and his team are responsible
0:14:20 > 0:14:26for policing the Mendips area, which covers 198 square kilometres.
0:14:26 > 0:14:29It means tracking down the culprits can be hard.
0:14:29 > 0:14:32Heritage crime is a problem, because it is a part of our history,
0:14:32 > 0:14:33part of our culture.
0:14:33 > 0:14:37Everybody should be concerned about heritage crime.
0:14:37 > 0:14:41We are talking about an area that is very rural, there's going to be
0:14:41 > 0:14:44very few witnesses to any incidents,
0:14:44 > 0:14:46so it is really difficult for us to investigate,
0:14:46 > 0:14:48which is why we obviously rely on
0:14:48 > 0:14:51trying to prevent such things from happening again in the future.
0:14:53 > 0:14:56It's been six months since the ground was churned up
0:14:56 > 0:15:01by 4x4 drivers. The signs of damage are still all too clear.
0:15:03 > 0:15:06We're on the edge of the bank of the industrial remains
0:15:06 > 0:15:09at Charterhouse now, and this was the bit that suffered
0:15:09 > 0:15:14very badly in the winter, with the 4x4 vehicles getting in here and
0:15:14 > 0:15:18destroying and eroding right on this end of the earthwork remains.
0:15:20 > 0:15:24What we are looking at here is damage to the 19th-century remains
0:15:24 > 0:15:28of the industrial processes of Charterhouse, but underneath
0:15:28 > 0:15:31that is the medieval, and below that there is the Roman,
0:15:31 > 0:15:34so once you actually expose a scar,
0:15:34 > 0:15:36chances are you could expose hundreds
0:15:36 > 0:15:41if not several thousand years of its archaeology through ignorance.
0:15:43 > 0:15:46But some 4x4 enthusiasts are concerned that
0:15:46 > 0:15:49incidents like this are giving a respectable pursuit a bad name.
0:15:52 > 0:15:54What we are doing here is driving down a legal byway.
0:15:54 > 0:15:57This is a road, it might not look like a road in the way you
0:15:57 > 0:16:00understand a road, but it is a road, it has a designation of a byway
0:16:00 > 0:16:03open to all traffic, and therefore we have every right to be here.
0:16:05 > 0:16:08Malcolm Cupis is a member of the Green Lane Association,
0:16:08 > 0:16:14which is dedicated to responsible 4x4 driving on registered byways.
0:16:14 > 0:16:16What's been taking place up at Charterhouse up at
0:16:16 > 0:16:20the lead mines and in other precious places is that people have been
0:16:20 > 0:16:23driving off-road illegally in places where they should not be,
0:16:23 > 0:16:25and that's the core difference.
0:16:26 > 0:16:30It's extremely antisocial and it's beyond antisocial.
0:16:30 > 0:16:35These people are a menace, they are destroying the material landscape,
0:16:35 > 0:16:38they are destroying the countryside.
0:16:38 > 0:16:40My message to them is, "I hope you are caught,
0:16:40 > 0:16:41"I hope you are caught soon,
0:16:41 > 0:16:44"I hope you are punished severely, I hope your vehicles are taken away
0:16:44 > 0:16:48"from you and crushed, and actually, I hope you go to prison for it."
0:16:49 > 0:16:51He certainly doesn't mince his words!
0:16:51 > 0:16:53But Malcolm's a local who appreciates
0:16:53 > 0:16:55the true value of the area.
0:16:55 > 0:16:57This is my home, I come from here.
0:16:57 > 0:16:59I was born in a village literally about a mile
0:16:59 > 0:17:03up the road here, and this is a place that is extremely dear to my heart.
0:17:04 > 0:17:07The knowledge that people come here to abuse this place,
0:17:07 > 0:17:09treat it without respect, damage it
0:17:09 > 0:17:12and intimidate people who are lawfully enjoying it
0:17:12 > 0:17:13makes me very angry indeed.
0:17:15 > 0:17:17People must check the status of
0:17:17 > 0:17:20where they are driving before they drive there, because ignorance is
0:17:20 > 0:17:23no excuse, and if you are caught even in ignorance doing
0:17:23 > 0:17:26something like this, then punishment is severe
0:17:26 > 0:17:28and you deserve the consequences.
0:17:29 > 0:17:33English Heritage, the local council and Avon and Somerset Police
0:17:33 > 0:17:36have come up with a solution to prevent
0:17:36 > 0:17:39these vandals from scarring our precious countryside.
0:17:39 > 0:17:42Well, this is the main track up from the car park,
0:17:42 > 0:17:46and in order to prevent vehicles getting through, we've put in
0:17:46 > 0:17:50these drop-down bollards, which will stop vehicles coming up here.
0:17:50 > 0:17:52They can be removed for management access,
0:17:52 > 0:17:57and the log is there temporarily to stop vehicles getting through
0:17:57 > 0:18:00that way and up onto the earthworks behind us here.
0:18:02 > 0:18:05In the last six months, gates and bollards have also been
0:18:05 > 0:18:09placed at various strategic pinch points around the site,
0:18:09 > 0:18:12to prevent access and put the brakes on this antisocial activity.
0:18:13 > 0:18:17Since blocks have been set up by the county council, we haven't had
0:18:17 > 0:18:21any reports of further incidents, and we're happy that has happened,
0:18:21 > 0:18:25what we prefer not to do, though, is to end up with a situation where
0:18:25 > 0:18:28the entire byway is set off with big concrete pillars or something,
0:18:28 > 0:18:31because that obviously affects your enjoyment of the landscape.
0:18:33 > 0:18:35Hopefully these measures will bring an end to this
0:18:35 > 0:18:39destructive behaviour and leave the landscape for us all to enjoy.
0:18:43 > 0:18:46And who knows? Maybe one day the bollards can be removed.
0:18:52 > 0:18:56The misery of noisy neighbours who crank up the volume 24/7.
0:18:58 > 0:19:02Just the loudest blasts of dance music,
0:19:02 > 0:19:06at any time of the day or night, it was just ear-piercingly loud.
0:19:09 > 0:19:14Saturday night is about clubbing, pubbing and having fun.
0:19:14 > 0:19:17But when that fun gets out of control, that can put
0:19:17 > 0:19:21a huge strain onto already over-stretched emergency services.
0:19:21 > 0:19:24And that's where the big-hearted volunteers from
0:19:24 > 0:19:26the Urban Blue bus service step in.
0:19:26 > 0:19:28Oi-oi!
0:19:30 > 0:19:34Maidstone, Saturday night. Kent's clubbing capital
0:19:34 > 0:19:37attracts around 12,000 partygoers every week.
0:19:38 > 0:19:42An oasis of calm amidst the chaos - the Urban Blue Bus.
0:19:43 > 0:19:47Bus manager tonight is myself, team leaders are Jim and Val,
0:19:47 > 0:19:50and I think it is going to be busy.
0:19:50 > 0:19:53It's manned by volunteer paramedics and trained first-aiders
0:19:53 > 0:19:55from all walks of life...
0:19:55 > 0:19:58Beth, do you want to take it? Because I've got vomit on my hands.
0:19:58 > 0:20:02..all prepared to give up their Saturday night for others.
0:20:02 > 0:20:05Who are you going to go home with? We can't send you home on your own.
0:20:05 > 0:20:06I'm going to go home with you.
0:20:06 > 0:20:07SHE LAUGHS
0:20:07 > 0:20:10These community-minded souls are ready to help out
0:20:10 > 0:20:14anyone injured or suffering from the effects of drink or drugs.
0:20:14 > 0:20:16Are you a little bit squiffy?
0:20:16 > 0:20:19Get her wrapped up like Father John's Christmas turkey.
0:20:19 > 0:20:23Volunteers like Paul Alcock are proud that the service has prevented
0:20:23 > 0:20:28up to 2,000 ambulance call-outs since its set-up in 2009.
0:20:28 > 0:20:31Every Saturday night, we're out in town with a bus full of volunteers
0:20:31 > 0:20:36dealing with everything and anything that crops up on a Saturday night.
0:20:36 > 0:20:39Before we were here, people would either end up in hospital or down
0:20:39 > 0:20:43in the police station in a cell, and of course that doesn't happen now,
0:20:43 > 0:20:46because we can deal with most people that are drunk and incapable
0:20:46 > 0:20:48and we don't have to put the pressure
0:20:48 > 0:20:50on the hospital or police station.
0:20:51 > 0:20:54Can you do a BM for that as well?
0:20:54 > 0:20:58Rob Garner is the bus manager and his dedication also knows no bounds.
0:20:58 > 0:21:01I've been on the bus for five-and-a-half years,
0:21:01 > 0:21:05I've missed about six weekends in that time.
0:21:05 > 0:21:08I enjoy it, so... Most of the guys do as well.
0:21:08 > 0:21:11Otherwise they wouldn't come back week after week.
0:21:11 > 0:21:13All sorts of different walks of life come out to help,
0:21:13 > 0:21:16which I find really encouraging for the project.
0:21:16 > 0:21:20But as well as dealing with problems caused by drink and drugs,
0:21:20 > 0:21:23the team tries to prevent them too.
0:21:23 > 0:21:27Spiked drinks are a real threat, to women in particular.
0:21:27 > 0:21:31Sometimes drinks are spiked as a misguided prank, but often for
0:21:31 > 0:21:36more sinister purposes including violence, theft and sexual assault.
0:21:36 > 0:21:40Putting your drink down is, like, a no-no.
0:21:40 > 0:21:43If you put your drink down, and you go back to it? No.
0:21:43 > 0:21:46- Either down it or leave it.- Yeah.
0:21:46 > 0:21:50Volunteer Jo is handing out a simple but effective device to help.
0:21:50 > 0:21:53These are something called Spikeys, we give them out during the night.
0:21:53 > 0:21:58They are little bits of plastic that you pop in the top of your
0:21:58 > 0:22:01drinks bottle, you put the straw in the middle of them,
0:22:01 > 0:22:03and that way it prevents your drink from being spiked.
0:22:03 > 0:22:06Obviously nowadays people are spiking drinks with
0:22:06 > 0:22:09things like ketamine, ecstasy, cocaine - anything they can get
0:22:09 > 0:22:12their hands on, and it is a really pressing matter at the minute.
0:22:12 > 0:22:15Do you want one, girls? Do you want to take a couple?
0:22:15 > 0:22:16They are single use.
0:22:16 > 0:22:18Tonight she's joined by Ceyda,
0:22:18 > 0:22:23who's doing her first shift as a volunteer first-aider.
0:22:23 > 0:22:27The last four years I've worked in make-up departments,
0:22:27 > 0:22:31doing people's make-up, but I decided last year I wanted to
0:22:31 > 0:22:34give more to the community, wanted to give more to people.
0:22:35 > 0:22:38And it's not long before Ceyda's in at the deep end,
0:22:38 > 0:22:40dealing with the problem first-hand.
0:22:40 > 0:22:43Somebody has had their drink spiked in there apparently.
0:22:47 > 0:22:50We're not sure quite how she's become like this,
0:22:50 > 0:22:53they are not sure if somebody has put something in her drink,
0:22:53 > 0:22:58because she doesn't... Her history is that she isn't much of a drinker.
0:22:58 > 0:23:01I've been told to just keep her awake.
0:23:01 > 0:23:02We've done all we can for her now,
0:23:02 > 0:23:04maybe she needs a bit more water to flush it out.
0:23:06 > 0:23:10After doing checks, the team decide that the girl doesn't need
0:23:10 > 0:23:13an ambulance, so they call her parents to take her home.
0:23:13 > 0:23:16Not a great Saturday night for them.
0:23:16 > 0:23:18Mum and dad were a bit concerned about her,
0:23:18 > 0:23:21so I think they're going to stay up with her for the rest of the night.
0:23:26 > 0:23:29Oh, you got a bit of sick on your head, that's quite clever, innit?
0:23:29 > 0:23:31How'd you manage to get that up there?
0:23:31 > 0:23:34Team leader Val Jacobs was working as a receptionist
0:23:34 > 0:23:38when two years ago she was inspired to change her life.
0:23:38 > 0:23:41I actually saw a television programme which showed
0:23:41 > 0:23:44the work of one of the SOS buses in Essex,
0:23:44 > 0:23:47and I was sitting with my husband and son
0:23:47 > 0:23:50and I said, "I'd love to do something like that."
0:23:50 > 0:23:53Cor, the fumes, the alcohol fumes coming off her
0:23:53 > 0:23:56are spectacular, she's had an awful lot of alcohol.
0:23:56 > 0:24:01For Val, what started as a hobby has become a vocation.
0:24:01 > 0:24:03I have absolutely no medical background before
0:24:03 > 0:24:06I came to the bus two years ago.
0:24:06 > 0:24:09I have done First Aid at Work qualification, which is
0:24:09 > 0:24:11the minimum that you can treat anybody on the bus with.
0:24:11 > 0:24:14But I've recently passed my First Person on Scene
0:24:14 > 0:24:17advanced training, which will bring me to
0:24:17 > 0:24:20the level of an emergency care assistant on an ambulance.
0:24:20 > 0:24:23She's going to have the hangover from hell tomorrow.
0:24:24 > 0:24:29# The wipers on the bus go swish, swish, swish, all day long! #
0:24:29 > 0:24:31Hello!
0:24:33 > 0:24:35Val, job for you.
0:24:35 > 0:24:39But sometimes, cases that she has to deal with aren't so straightforward.
0:24:39 > 0:24:43Val needs to draw on that training to work out what's going on.
0:24:43 > 0:24:47He's had two drinks and a cigarette
0:24:47 > 0:24:49and all of a sudden had a massive turn.
0:24:49 > 0:24:50He just dropped his drink.
0:24:50 > 0:24:53He dropped his drink and started stumbling.
0:24:53 > 0:24:54And he weren't blinking.
0:24:54 > 0:24:57He just looked as if he didn't know where he was.
0:24:57 > 0:24:59Have you seen your doctor at all in the last month or so?
0:24:59 > 0:25:00No? OK.
0:25:01 > 0:25:05Went all faint and light-headed and I don't remember no more.
0:25:07 > 0:25:11- At any time did you leave your drink unattended?- No.- OK.
0:25:11 > 0:25:13No, I was holding it, I had the top covered.
0:25:13 > 0:25:17Right, OK, so no chance that anyone could have slipped anything?
0:25:17 > 0:25:18I don't think so.
0:25:18 > 0:25:21She needs to consider every possible factor.
0:25:22 > 0:25:26I take it you can go out and drink much, much more than this?
0:25:26 > 0:25:28Never been tested for diabetes or anything like that?
0:25:28 > 0:25:30OK.
0:25:30 > 0:25:34- Have you done any exercise today at all?- Yeah.
0:25:34 > 0:25:36There you go. That may well be what it is,
0:25:36 > 0:25:39- and therefore your tolerance to the alcohol is low.- OK.
0:25:39 > 0:25:40A whole range of things
0:25:40 > 0:25:43could mean that the alcohol will hit you a lot sooner.
0:25:43 > 0:25:45It looks like she's cracked it.
0:25:45 > 0:25:48- If you feel up to going, that's fine.- Yeah.- Yeah? Right.
0:25:48 > 0:25:50Someone come and get him, all right?
0:25:50 > 0:25:53That's one case dealt with for Val and the other volunteers.
0:25:54 > 0:25:58There was nothing wrong with him, all his signs were A-OK.
0:25:58 > 0:26:01But I think he has done a lot of exercise today.
0:26:01 > 0:26:04But as the night is still young and the partygoers keep on drinking,
0:26:04 > 0:26:08the team will need to be ready for anything that comes their way.
0:26:15 > 0:26:18Antisocial behaviour is all about a lack of human decency
0:26:18 > 0:26:21and disrespecting those people who live around you.
0:26:21 > 0:26:24And if your way of life makes other people's a misery,
0:26:24 > 0:26:26that's about as antisocial as it gets.
0:26:27 > 0:26:30We're on the front line with the highly-skilled teams
0:26:30 > 0:26:33of council workers, police officers and volunteers
0:26:33 > 0:26:36who are committed to keeping our streets safe and clean
0:26:36 > 0:26:39and taking on our antisocial battles
0:26:39 > 0:26:41on a daily basis, to make sure that our lives
0:26:41 > 0:26:44are not blighted by other people's bad behaviour.
0:26:46 > 0:26:47This is Street Patrol UK.
0:26:51 > 0:26:53Living with antisocial behaviour
0:26:53 > 0:26:55has got to be a complete and utter nightmare.
0:26:55 > 0:26:59But when the perpetrator lives right next door to you,
0:26:59 > 0:27:01it's very hard to escape from it.
0:27:01 > 0:27:02And in our next story,
0:27:02 > 0:27:06we meet a lady whose life has been blighted for eight years.
0:27:11 > 0:27:14When Sheurie Warner moved to the bustling area
0:27:14 > 0:27:18of Tottenham in North London, she had high hopes for her new life.
0:27:21 > 0:27:24At first, she was very happy in her flat.
0:27:24 > 0:27:29I actually bought the flat in 2004.
0:27:29 > 0:27:32So I have lived there for ten years now.
0:27:32 > 0:27:35People have different views about what Tottenham is like,
0:27:35 > 0:27:38but it has actually got a really good community feel.
0:27:38 > 0:27:40Brilliant, brilliant shops.
0:27:40 > 0:27:44Yeah, it's a bit scruffy, but I really like the vibe of the place.
0:27:45 > 0:27:48But her happy vibe was shattered when a new neighbour
0:27:48 > 0:27:50- and his pets - moved in next door.
0:27:53 > 0:27:57I noticed his arrival immediately, because his two dogs then
0:27:57 > 0:28:05proceeded to bark continuously day and night for about four months.
0:28:05 > 0:28:06And that was just the start of it.
0:28:09 > 0:28:14He took down two trees that were growing in the garden,
0:28:14 > 0:28:16you know, in the early hours of the morning,
0:28:16 > 0:28:20and I would just wake up and hear this chopping sound
0:28:20 > 0:28:24and the sound of branches being yanked to get the trees down.
0:28:24 > 0:28:26WOOD SPLINTERS
0:28:28 > 0:28:30SAWING AND HAMMERING
0:28:30 > 0:28:35Putting up a new fence, putting down a path,
0:28:35 > 0:28:40and obviously in the middle of the night, it makes a huge, huge sound.
0:28:40 > 0:28:43Next, the neighbour chopped down a vine that was holding up
0:28:43 > 0:28:47Sheurie's fence, bringing the fence down with it.
0:28:47 > 0:28:51And that meant his dogs started running amok.
0:28:51 > 0:28:54BARKING
0:28:54 > 0:28:57And if unruly animals, late-night gardening and vandalism
0:28:57 > 0:29:01weren't bad enough, the neighbour then started to up the aggro.
0:29:05 > 0:29:10He had started to verbally abuse my neighbour downstairs,
0:29:10 > 0:29:13shout things over the fence.
0:29:13 > 0:29:15The worst possible abuse,
0:29:15 > 0:29:18and then after a while he started to do it to me.
0:29:18 > 0:29:21I was certainly starting to feel a bit intimidated.
0:29:22 > 0:29:25And then the music started.
0:29:29 > 0:29:35And this would be just the loudest blast of dance music.
0:29:35 > 0:29:38Could be any time of the day or night and it was...
0:29:38 > 0:29:40I mean, it was just ear-piercingly loud
0:29:40 > 0:29:43and you could feel the vibrations coming through.
0:29:45 > 0:29:47The noise and verbal abuse escalated
0:29:47 > 0:29:52until Sheurie was living in a state of constant stress and fear.
0:29:52 > 0:29:57What would happen is, if I looked out my window, he would look up and
0:29:57 > 0:30:04just scream at me, saying, "I'm going to come around and batter you.
0:30:04 > 0:30:08"Who do you think you are? You're scum."
0:30:08 > 0:30:09It made me cower.
0:30:09 > 0:30:12I just stepped back really quickly
0:30:12 > 0:30:14from the kitchen window or the curtain,
0:30:14 > 0:30:16and I'd find myself, you know...
0:30:16 > 0:30:19cowering in your own kitchen.
0:30:20 > 0:30:23And I found that really hard to take.
0:30:23 > 0:30:25You just feel scared,
0:30:25 > 0:30:32you feel...intimidated, and then you felt angry.
0:30:32 > 0:30:35"How dare this person speak to me like this?"
0:30:35 > 0:30:38And that really got to me,
0:30:38 > 0:30:43it just felt as if I was being attacked, personally attacked.
0:30:45 > 0:30:47Sheurie decided it was time to act.
0:30:47 > 0:30:50Because the neighbour was a tenant of Circle Housing,
0:30:50 > 0:30:53she turned to their antisocial behaviour team for help.
0:30:55 > 0:30:58Case officer Laura Newty helped her
0:30:58 > 0:31:01start the long process of gathering evidence.
0:31:01 > 0:31:04So all of the residents who were complaining and had contacted us
0:31:04 > 0:31:06were contacted on quite a regular basis.
0:31:06 > 0:31:09They sent e-mail updates with the incidents that happened,
0:31:09 > 0:31:14they also reported it to Haringey Noise Nuisance Team and the police.
0:31:14 > 0:31:15They were sent diary logs
0:31:15 > 0:31:18so they could keep a record of the dates and times of exactly
0:31:18 > 0:31:20what they witnessed, because it is all of that information
0:31:20 > 0:31:23we need in order for us to take the action that we did in the end.
0:31:25 > 0:31:27Armed with Sheurie's nuisance logs,
0:31:27 > 0:31:30Circle Housing were able to take their tenant to court,
0:31:30 > 0:31:34where he landed himself an antisocial behaviour injunction
0:31:34 > 0:31:36with stringent conditions attached.
0:31:39 > 0:31:41Sadly, that wasn't enough.
0:31:41 > 0:31:43The tenant breached his injunction,
0:31:43 > 0:31:47so Circle Housing served him with a notice seeking possession
0:31:47 > 0:31:49and started eviction proceedings.
0:31:49 > 0:31:51So it's serious, he would lose his home
0:31:51 > 0:31:55if he commits any further incidents of antisocial behaviour.
0:31:55 > 0:31:56Luckily for the tenant,
0:31:56 > 0:32:00he was handed a two-year suspended possession order.
0:32:01 > 0:32:04He'll be allowed to stay in his flat unless he breaches
0:32:04 > 0:32:08any of the terms of his antisocial behaviour injunction.
0:32:08 > 0:32:12Eviction isn't necessarily the best outcome for all involved.
0:32:12 > 0:32:14We want to try and work with everyone
0:32:14 > 0:32:18and make sure everyone can live together harmoniously.
0:32:18 > 0:32:20For Sheurie, it's a compromise.
0:32:20 > 0:32:25At the end of the day, people say to me, "I don't know how you've
0:32:25 > 0:32:28"coped with that", but the point is, I have to.
0:32:28 > 0:32:31Because I have got nowhere to go,
0:32:31 > 0:32:35we have to do it because I live there and it is my home.
0:32:35 > 0:32:40With any luck, her nuisance neighbour will see sense
0:32:40 > 0:32:43and Sheurie's nightmare will finally be at an end.
0:32:43 > 0:32:48It feels like a waiting game, we're waiting to see what he'll do next.
0:32:51 > 0:32:54Let's get back to what bothers you in Britain today.
0:32:55 > 0:32:58- I'm Janice.- Lovely to meet you.
0:32:58 > 0:33:00What annoys you about people's behaviour?
0:33:00 > 0:33:01- Antisocial behaviour.- Totally.
0:33:01 > 0:33:04It is selfish not considering others
0:33:04 > 0:33:06and the impact it has on them.
0:33:06 > 0:33:08OK, give me some examples.
0:33:08 > 0:33:12Loud parties, noisy cars going up and down roads continuously,
0:33:12 > 0:33:15that sort of thing. Perhaps I am a bit sensitive to it.
0:33:15 > 0:33:17What about when you're walking up and down,
0:33:17 > 0:33:19- this is your area where you live? - Yeah, I live and work here.
0:33:19 > 0:33:22Have you ever seen anything and you've felt
0:33:22 > 0:33:25like saying something or doing something?
0:33:25 > 0:33:27Dropping litter and spitting. Yeah.
0:33:27 > 0:33:31What's the number one thing you would say that you would ban
0:33:31 > 0:33:34or that you hate seeing? Antisocial behaviour-wise.
0:33:34 > 0:33:37If I could ban anything it would probably be spitting on the floor.
0:33:37 > 0:33:42Just because spreading germs and so on, it's unsightly.
0:33:42 > 0:33:45- It is really very unpleasant. - And what would you ban?
0:33:45 > 0:33:48I can't stand cigarettes. People throwing them on the floor.
0:33:48 > 0:33:50You wouldn't throw any other rubbish on the floor, would you?
0:33:50 > 0:33:52But just out of car windows and things.
0:33:52 > 0:33:55That's quite interesting, because that's on the table.
0:33:55 > 0:33:57- That is neither of you two, no?- No.
0:33:57 > 0:34:00I think that's pretty disgusting myself. Let's put it down there.
0:34:00 > 0:34:03- What's your name?- Amanda.- Amanda, Dominic. Lovely to meet you.
0:34:03 > 0:34:06Now can I ask you, you are obviously from Brazil,
0:34:06 > 0:34:09have you noticed the British people tend to drink a lot?
0:34:09 > 0:34:11We have a reputation for it.
0:34:11 > 0:34:14Yes, British people drink much more than Brazilian.
0:34:14 > 0:34:19People close to my house, there are some men, I think
0:34:19 > 0:34:25they drink all day long, because they are always drunk
0:34:25 > 0:34:31and they say mean things to
0:34:31 > 0:34:34the women that are walking.
0:34:34 > 0:34:37- Rude comments?- Sometimes.
0:34:37 > 0:34:44- How do you find people on public transport?- Sometimes they push you
0:34:44 > 0:34:51and don't ask, "Excuse me, please", they push.
0:34:51 > 0:34:55- They're rude.- Yes.- OK. Amanda, it's Friday night,
0:34:55 > 0:34:58- go and enjoy yourself, lovely to meet you.- Thank you.
0:34:58 > 0:35:00- Cheerio, lovely. Bye-bye.- Bye-bye.
0:35:03 > 0:35:06Earlier, we met the members of the Ilfracombe Town Team, who are
0:35:06 > 0:35:10working hard to keep their seaside town free of antisocial behaviour,
0:35:10 > 0:35:13so that everyone can enjoy it.
0:35:13 > 0:35:14Well, they are out and about again,
0:35:14 > 0:35:16and every day brings different challenges.
0:35:19 > 0:35:22And today is dog poop action day for Ilfracombe.
0:35:22 > 0:35:24Go on, take Paul with you.
0:35:24 > 0:35:27Can you take that? And on the back it tells you where you need to send it to.
0:35:30 > 0:35:33PC Nella Barker and the team are targeting
0:35:33 > 0:35:36dog owners about the mess their mutts can make.
0:35:36 > 0:35:38You've got your hands full. We know it's a problem
0:35:38 > 0:35:42and we know it's the few that are causing the problem.
0:35:42 > 0:35:45They are giving them the chance to report any owners
0:35:45 > 0:35:49they see not clearing up after their pets.
0:35:49 > 0:35:51I've got young kids as well and they've stood in it
0:35:51 > 0:35:53and treaded it through the house,
0:35:53 > 0:35:58so you can see how other dog owners can get labelled the same.
0:35:58 > 0:36:00I don't agree with it when people just
0:36:00 > 0:36:03let their dogs poo and walk off.
0:36:03 > 0:36:07You go to any community meeting, ask people what their priorities
0:36:07 > 0:36:09are in town and what the problems are, what will come up
0:36:09 > 0:36:13in every single meeting is the issue of dog fouling, without fail.
0:36:13 > 0:36:16So today we are just doing an initiative,
0:36:16 > 0:36:18a few of us have got together from different agencies,
0:36:18 > 0:36:21and we are just literally going around talking to dog owners,
0:36:21 > 0:36:23and obviously if we come across any incidents of dog fouling,
0:36:23 > 0:36:25we're just going to get our hands dirty -
0:36:25 > 0:36:28well, not literally - and pick it up!
0:36:29 > 0:36:32And it's not long before they get their chance.
0:36:34 > 0:36:35Scissors, paper, stone.
0:36:35 > 0:36:39But who gets the unpleasant task of scooping the poop?
0:36:39 > 0:36:41Yes!
0:36:41 > 0:36:43Good work, Paul.
0:36:43 > 0:36:45NELLA LAUGHS
0:36:46 > 0:36:49Straight in the litter bin and job done.
0:36:49 > 0:36:54Job done. Sorry about that, but you lost.
0:36:54 > 0:36:56THEY LAUGH
0:36:56 > 0:37:00Now what happens, do we take it in turns or do we play?
0:37:00 > 0:37:02- There is more over there. - There is, isn't there?
0:37:02 > 0:37:05Just go for it.
0:37:05 > 0:37:08Dog fouling is a big problem in Ilfracombe,
0:37:08 > 0:37:10so Nella can only lead by example.
0:37:10 > 0:37:11That's disgusting.
0:37:13 > 0:37:15Nothing worse than another person's dog poo,
0:37:15 > 0:37:17its like changing another child's nappy.
0:37:20 > 0:37:24It's not the dog's fault. If the dog's fouling,
0:37:24 > 0:37:26it's not the dog's fault at all.
0:37:26 > 0:37:30Just a natural process, you can't stop that,
0:37:30 > 0:37:33but what you can do is be a responsible dog owner and do
0:37:33 > 0:37:36your very best to make sure it doesn't interfere
0:37:36 > 0:37:37in anyone else's life.
0:37:37 > 0:37:40There are over 8.5 million dogs in the UK,
0:37:40 > 0:37:44and between them, they produce an estimated
0:37:44 > 0:37:471,000 tons of dog mess a day.
0:37:47 > 0:37:53Across a year that's an awful lot of poop. And with plenty of dogs in
0:37:53 > 0:37:57residence here, the poop can quickly blight the picturesque beaches.
0:37:59 > 0:38:02This is a regular spot for people literally to
0:38:02 > 0:38:04bring their dogs down for a quick run on the beach.
0:38:06 > 0:38:10You've got all the flats here, a lot of multi-occupancy buildings,
0:38:10 > 0:38:11a lot of dog owners.
0:38:11 > 0:38:14Argh! Argh, he got me.
0:38:14 > 0:38:17- Did he get you?- Yeah, he got me.
0:38:17 > 0:38:21By the seaside, there's not just dog poop to worry about.
0:38:21 > 0:38:24Did he get me back as well?
0:38:24 > 0:38:28- The joys of seaside living. - It's all down your leg!
0:38:28 > 0:38:29THEY LAUGH
0:38:32 > 0:38:34If dogs could fly, we would all be in trouble.
0:38:40 > 0:38:42Earlier on, we met the volunteers
0:38:42 > 0:38:45who man the Urban Blue Bus in Maidstone.
0:38:45 > 0:38:48When most of us are at home stirring our cocoa, they're still
0:38:48 > 0:38:51out there dealing with the casualties of a night on the tiles.
0:38:55 > 0:38:56BLEEPED
0:39:00 > 0:39:03Blue Bus Volunteer medic Chris Brogan is on his way
0:39:03 > 0:39:04to attend to an injured girl.
0:39:05 > 0:39:09Just got reports of a female with a head injury outside a nightclub.
0:39:09 > 0:39:11The trouble with head injuries is that they can deteriorate
0:39:11 > 0:39:15quite quickly, so we need to assess her as quickly as we can,
0:39:15 > 0:39:17and if necessary, get her back to the tent or make
0:39:17 > 0:39:21a decision on the ground that we need to call an ambulance.
0:39:21 > 0:39:23- Hello, mate, where are we? - By the front door.- Cheers.
0:39:30 > 0:39:31Hello, my name is Chris, I'm a medic
0:39:31 > 0:39:33and I'm going to be looking after you this evening.
0:39:33 > 0:39:36You have a rather nasty bump on your head.
0:39:36 > 0:39:38Can you remember how it happened?
0:39:38 > 0:39:42After examining the patient, fellow volunteer Jo is concerned.
0:39:42 > 0:39:45She's now presenting with a few kind of red flags for head injuries.
0:39:45 > 0:39:47She's had a lot of nausea and vomiting,
0:39:47 > 0:39:50she is finding lights quite offensive, she is struggling to
0:39:50 > 0:39:53deal with lights, so we are sending her up to hospital to be checked
0:39:53 > 0:39:58by professionals, let them be able to sort her out rather than us.
0:39:58 > 0:40:02But former soldier Chris is more used to battlefield emergencies
0:40:02 > 0:40:03than those caused by revelling.
0:40:03 > 0:40:05Battlefield trauma is completely different
0:40:05 > 0:40:08to night-time trauma in Maidstone!
0:40:08 > 0:40:11There's no rest for the team. Jo is immediately called
0:40:11 > 0:40:16to attend to another casualty who's been spotted by the cops.
0:40:16 > 0:40:20It is currently 25 to one in the morning,
0:40:20 > 0:40:23and they are starting to come thick and fast now.
0:40:23 > 0:40:24Evening, guys.
0:40:25 > 0:40:31How we doing? Had a good night? Can I have a quick look at your eyes?
0:40:31 > 0:40:34That's it, look at my nose for me. Good man, thank you.
0:40:34 > 0:40:37- Have you banged your head at all? - Yeah.
0:40:37 > 0:40:40- Have you got a headache? - Yeah.- Where does it hurt?
0:40:40 > 0:40:43- Top of my head. - Top of your head?
0:40:43 > 0:40:44Whoa.
0:40:48 > 0:40:51- Are you feeling sicky?- Yeah.
0:40:51 > 0:40:53Hold that head up for me? Come on.
0:40:55 > 0:40:58That's it, get it all up. Well done.
0:40:58 > 0:41:01I can't remember anything, like, it's just being here
0:41:01 > 0:41:03with this nice woman telling me what to do.
0:41:03 > 0:41:04I can't remember.
0:41:04 > 0:41:07What we are doing is transporting him back up to the blue bus
0:41:07 > 0:41:09in the back of the police van, because it's going to be
0:41:09 > 0:41:12safer for him. Once we get back up there we will assess him and see
0:41:12 > 0:41:13what we are going to do with him.
0:41:13 > 0:41:16- Either send him home or send him to hospital.- Ah, my head hurts badly.
0:41:16 > 0:41:19I'm not surprised, you head-butted the floor.
0:41:19 > 0:41:21That's it, watch your noggin.
0:41:21 > 0:41:23If he's not sent to hospital, he'll need
0:41:23 > 0:41:26to lie down in the bus before he can get himself home.
0:41:29 > 0:41:31As the pubs and clubs start to empty in the early hours,
0:41:31 > 0:41:36the chaos starts to die down. But there are other injuries to attend.
0:41:36 > 0:41:41It's bopping, not boozing, that brings the next patient to the bus.
0:41:41 > 0:41:44She's injured her ankle on the dance floor.
0:41:44 > 0:41:46Silly dancing, fell on top of one another...
0:41:46 > 0:41:49She was dancing like an absolute nutter.
0:41:49 > 0:41:50Nothing drink-related, just,
0:41:50 > 0:41:53she can't handle the shapes that she makes.
0:41:53 > 0:41:55There? That hurts, doesn't it?
0:41:55 > 0:41:59After Jo clears her to go, she calls her mum to pick her up.
0:41:59 > 0:42:01There's a lot of swelling there, its very tender,
0:42:01 > 0:42:03she can't really walk on it.
0:42:03 > 0:42:08I came dashing out quick as I could, and it is nice to see
0:42:08 > 0:42:12that she's OK and she's been very well looked after this evening.
0:42:12 > 0:42:16It's thumbs-up for mums and bus volunteers.
0:42:16 > 0:42:18It's an absolutely top service
0:42:18 > 0:42:20and I think there should be more in cities around the UK.
0:42:20 > 0:42:22Definitely.
0:42:24 > 0:42:27At last, after a long, busy shift,
0:42:27 > 0:42:30these local heroes are ready to call it a night.
0:42:30 > 0:42:34Time is now 20 to five, we did 19 jobs tonight. If we weren't here
0:42:34 > 0:42:39that would be 17 ambulances would have been called into town.
0:42:39 > 0:42:40It's been quite a busy night.
0:42:42 > 0:42:45It's been good. Nice, enjoyable, safe night for us all.
0:42:55 > 0:42:57That's your lot for today. Thanks for watching.