0:00:02 > 0:00:05Our lives are blighted by antisocial behaviour,
0:00:05 > 0:00:07whether it's nuisance neighbours...
0:00:07 > 0:00:09Will you let us in, please?
0:00:09 > 0:00:12..graffiti on the streets or too much booze.
0:00:12 > 0:00:15- England!- You need to make your way away from here right now.
0:00:15 > 0:00:17This is the story of the police officers...
0:00:17 > 0:00:19This is the police, are you in here?
0:00:19 > 0:00:21You've been drinking a bit today, haven't you?
0:00:21 > 0:00:23..council wardens...
0:00:23 > 0:00:27This is antisocial behaviour, because it affects everybody.
0:00:27 > 0:00:31..and local volunteers whose job it is to keep it off our streets.
0:00:31 > 0:00:33Let's go do some good.
0:00:33 > 0:00:35Welcome to Street Patrol UK.
0:00:37 > 0:00:40Today, taking charge on the high street -
0:00:40 > 0:00:44the supermarkets sorting out the super-strength boozers...
0:00:44 > 0:00:47It may mean that we may need to ban that customer
0:00:47 > 0:00:50to prevent any further antisocial behaviour in the store.
0:00:51 > 0:00:55..the mysterious theft which left Cheshire churchgoers
0:00:55 > 0:00:57bewildered by damage to their heritage.
0:00:59 > 0:01:02I felt really sick in the stomach when I realised it had been stolen
0:01:02 > 0:01:05virtually right from under my nose.
0:01:05 > 0:01:08And cracking down on nightmare neighbours
0:01:08 > 0:01:11on a troubled housing estate in Dorset.
0:01:11 > 0:01:14I found a load of needles, loads of them, it's horrible.
0:01:14 > 0:01:18My kid's come round here to open my shed to get his toys out,
0:01:18 > 0:01:21- he won't be any more.- No.- No way.
0:01:21 > 0:01:24I can't have my kids anywhere near anything like that.
0:01:39 > 0:01:43Booze is often at the root of antisocial behaviour
0:01:43 > 0:01:46and when cheap, super-strength lager is easily available
0:01:46 > 0:01:47on the high street,
0:01:47 > 0:01:50sometimes it's the retailers who end up getting the headache.
0:01:50 > 0:01:54Because that bad behaviour can rear its ugly head in the very shops
0:01:54 > 0:01:55that are selling the stuff,
0:01:55 > 0:01:59some shopkeepers are now taking matters into their own hands.
0:02:04 > 0:02:08A drinker enters a store and helps himself to a case of booze
0:02:08 > 0:02:11assaulting a member of staff as he makes a run for it.
0:02:15 > 0:02:19A brazen act, but for one central Ipswich store,
0:02:19 > 0:02:21cases like this were becoming all too common.
0:02:24 > 0:02:29The reputation of this store was a lot of thieves,
0:02:29 > 0:02:33a lot of fights and a lot of drinking on the streets.
0:02:35 > 0:02:38And alcohol was a big part of the problem.
0:02:38 > 0:02:41Street drinkers, fuelled by super-strength lager,
0:02:41 > 0:02:43would congregate near the store,
0:02:43 > 0:02:46making life hell for customers and store workers alike.
0:02:48 > 0:02:51We'd order, like, 14 cases of delivery,
0:02:51 > 0:02:53cos it was so cheap, 99p,
0:02:53 > 0:02:56and when we ran out, they used to sit on the wall outside,
0:02:56 > 0:02:58watching for the lorry,
0:02:58 > 0:03:00waiting for it to be delivered into store
0:03:00 > 0:03:03and then they'd come in to buy it.
0:03:03 > 0:03:07You know, then you'd start getting all the antisocial behaviour.
0:03:09 > 0:03:12For co-manager Joe Davies and his staff,
0:03:12 > 0:03:14work became a horrible place to be.
0:03:14 > 0:03:17We constantly had gangs of people here drinking,
0:03:17 > 0:03:19antisocial behaviour, shouting, fighting,
0:03:19 > 0:03:21we got a lot of fighting out here,
0:03:21 > 0:03:26and urinating in it and flashing my staff when they came into work.
0:03:26 > 0:03:29We found lots of cider bottles and extra-strength lager -
0:03:29 > 0:03:31just a constant pile of them.
0:03:31 > 0:03:34It was really scary sometimes, you know,
0:03:34 > 0:03:36and you think you're only coming to do your job, you know,
0:03:36 > 0:03:38to earn your money.
0:03:38 > 0:03:42It was just impossible. I can't run my business like that.
0:03:42 > 0:03:46For Superintendent Andrew Mason, the problems caused by alcohol
0:03:46 > 0:03:47extended across the town.
0:03:47 > 0:03:49Unfortunately, there were four homicides
0:03:49 > 0:03:51in the street-drinking community
0:03:51 > 0:03:54in 18 months and those homicides were unfortunately street drinkers
0:03:54 > 0:03:58murdering other street drinkers and clearly something needs to be done.
0:03:58 > 0:04:01The East Of England Co-op knew they had to address the problem
0:04:01 > 0:04:04and that meant facing up to the reality of what they were selling.
0:04:04 > 0:04:06We were actually part of the problem.
0:04:06 > 0:04:09We realised that because we were actually selling the product
0:04:09 > 0:04:12that the street drinkers liked to purchase -
0:04:12 > 0:04:18cheap, high-alcohol lagers, around 9% alcohol by volume,
0:04:18 > 0:04:21and indeed there was a Co-op lager that was over 6.5.
0:04:23 > 0:04:26Finally, the police came up with the only workable solution -
0:04:26 > 0:04:29to break the drinkers' reliance on super-strength alcohol
0:04:29 > 0:04:32by simply removing it from the shelves.
0:04:32 > 0:04:34We simply went to the retailers and said,
0:04:34 > 0:04:37"This is the item that we think is causing the most amount
0:04:37 > 0:04:39"of violence and problems in the street,
0:04:39 > 0:04:41"we'd like you to stop selling it."
0:04:41 > 0:04:44The East Of England Co-op was the first retailer on board,
0:04:44 > 0:04:46becoming the police's first partner in the scheme.
0:04:46 > 0:04:48We took it with both hands. We said,
0:04:48 > 0:04:51"Yeah, we're really interested in this and we want to be involved.
0:04:51 > 0:04:54"In fact, we'd like to lead with you on this."
0:04:54 > 0:04:55We were really, really surprised
0:04:55 > 0:04:58and pleasantly surprised that most retailers said,
0:04:58 > 0:05:01"Yes, that's something we'll definitely do for our communities."
0:05:01 > 0:05:03And we started with the East Of England Co-op
0:05:03 > 0:05:06and they removed it from all their stores in Ipswich.
0:05:06 > 0:05:09Subsequently all of Suffolk and then subsequently all of East Anglia.
0:05:09 > 0:05:10We also placed posters in our stores,
0:05:10 > 0:05:12clearly indicating that we do not apologise
0:05:12 > 0:05:14for not selling these products.
0:05:14 > 0:05:17We were quite blatant about this and we're actually proud
0:05:17 > 0:05:19that we don't sell these products now,
0:05:19 > 0:05:21because all we're doing is fuelling the problem.
0:05:22 > 0:05:26This store has seen an impressive 78% reduction
0:05:26 > 0:05:28in antisocial behaviour.
0:05:28 > 0:05:30This ban's helped us out a lot -
0:05:30 > 0:05:33it's made my staff happier, it's took a lot of stress off me,
0:05:33 > 0:05:39and it's just made the place a whole lot better for everyone, in the end,
0:05:39 > 0:05:41as well as public and staff.
0:05:45 > 0:05:48But that's not all the Co-op is doing to rid their stores
0:05:48 > 0:05:50of problem behaviour.
0:05:50 > 0:05:53They've set up a unique antisocial behaviour team
0:05:53 > 0:05:56which is active across the East of England.
0:05:56 > 0:05:59This is our central control room for the East Of England Co-op.
0:05:59 > 0:06:03It's our security control room and call-handling centre.
0:06:03 > 0:06:08It monitors 3,800 cameras across 200 units.
0:06:08 > 0:06:10It could range from antisocial behaviour
0:06:10 > 0:06:13in terms of youths hanging around stores causing issues
0:06:13 > 0:06:15for the local community,
0:06:15 > 0:06:19or it could be the aftermath or an ongoing incident of verbal abuse
0:06:19 > 0:06:21where a customer's in the store
0:06:21 > 0:06:23and there is an issue there that we need to deal with.
0:06:23 > 0:06:28We're then able to dial immediately into the CCTV, access the images
0:06:28 > 0:06:31so we've got accurate information and we can obviously make a judgment
0:06:31 > 0:06:33on what sort of support the store's going to need
0:06:33 > 0:06:36in the immediate aftermath and we obviously gather enough evidence
0:06:36 > 0:06:38so that we can deal with the offender
0:06:38 > 0:06:40and make sure that they're no longer an issue
0:06:40 > 0:06:42for either the community or our stores.
0:06:44 > 0:06:47And in other parts of Suffolk, like rural Framlingham,
0:06:47 > 0:06:50there have been problems with youths in and around the store.
0:06:55 > 0:06:59They congregate in one of our entrances, in large groups,
0:06:59 > 0:07:02they stop people from getting in and out of the shop.
0:07:02 > 0:07:05When we move them on, they come back, usually in larger groups.
0:07:05 > 0:07:08They're causing vandalism, trying to force the doors open,
0:07:08 > 0:07:10hanging off, sometimes, from the doors
0:07:10 > 0:07:14and when I get told about it I go up there to try to clear them away
0:07:14 > 0:07:16and that's when they start swearing at you and everything
0:07:16 > 0:07:19and make you feel really intimidated.
0:07:19 > 0:07:21At one point, it caused a lot of pain in my chest,
0:07:21 > 0:07:24so I had to think, "This is not part of my job, really."
0:07:27 > 0:07:30The East Of England Co-op Antisocial Behaviour Team
0:07:30 > 0:07:34is on stand-by to deal with incidents whenever they occur.
0:07:34 > 0:07:37A report has come in of a disturbance in Felixstowe.
0:07:37 > 0:07:39Where are you calling from?
0:07:39 > 0:07:43- 'I'm calling from the Felixstowe store.'- OK, and what has occurred?
0:07:43 > 0:07:47We've just had a call from our Felixstowe supermarket,
0:07:47 > 0:07:51regarding some antisocial behaviour that's literally just occurred.
0:07:51 > 0:07:56It's some verbal abuse, which we rate as an amber call.
0:07:57 > 0:07:59As soon as the call comes in,
0:07:59 > 0:08:01Scott Walker from the specialist team is on the road.
0:08:04 > 0:08:07Apparently he's became very verbally abusive,
0:08:07 > 0:08:10he's become aggressive towards the manager
0:08:10 > 0:08:14and, um, from what I understand, from the report, um,
0:08:14 > 0:08:18he's been using swearing which could have possibly intimidated
0:08:18 > 0:08:22our customers, and, obviously, our staff may need support.
0:08:22 > 0:08:26By the time he arrives, the angry customer has gone,
0:08:26 > 0:08:31but Scott's quick to follow up on both CCTV and the witness statement.
0:08:31 > 0:08:34It's important for me to get an account by taking a statement
0:08:34 > 0:08:37and it's also important to gather the CCTV footage.
0:08:37 > 0:08:40Hopefully, from the evidence that I collate, I can then take
0:08:40 > 0:08:44action against the person who's acted in an antisocial manner.
0:08:44 > 0:08:48It's important that we at least advise that customer
0:08:48 > 0:08:50that their behaviour's not accepted,
0:08:50 > 0:08:53but it may mean that we may need to ban that customer
0:08:53 > 0:08:56to prevent any further antisocial behaviour in the store.
0:08:57 > 0:09:02The CCTV is crucial evidence in deciding how to treat the incident.
0:09:03 > 0:09:09Age, approximately 20 to 22, um....
0:09:09 > 0:09:10average build.
0:09:14 > 0:09:18In this case, the offender was asked to provide ID before buying alcohol,
0:09:18 > 0:09:22a standard procedure for anyone who looks under 25.
0:09:22 > 0:09:25Some customers take offence at being asked for their ID.
0:09:25 > 0:09:28It's a frequent trigger for abuse.
0:09:28 > 0:09:30- So we're talking this guy here.- OK.
0:09:30 > 0:09:33I mean, he is under 25, without a doubt,
0:09:33 > 0:09:35so you've followed the right procedures,
0:09:35 > 0:09:38you followed the right policy.
0:09:38 > 0:09:40And this is where he really, um, kicks off.
0:09:40 > 0:09:43So he comes back, cos he obviously can't take the advice
0:09:43 > 0:09:47- of the cashier...- Yeah. - ..and he's going to continue.
0:09:47 > 0:09:51Come back again, and this is the final gesture.
0:09:51 > 0:09:55Yeah, OK. Now I believe he kicks the door on the way out, is that right?
0:09:55 > 0:09:58Yeah, it's not a big kick. He isn't going to play football
0:09:58 > 0:10:01- for anyone professionally... - HE LAUGHS: No?- ..put it that way!
0:10:01 > 0:10:03- Nevertheless, he does kick it.- Yeah.
0:10:03 > 0:10:06Well, I think, in this case, with the statement that you've provided -
0:10:06 > 0:10:09and I can obviously see he's agitated and hostile - um,
0:10:09 > 0:10:13I think we may need to formally ban this guy
0:10:13 > 0:10:15in order to prevent him from acting
0:10:15 > 0:10:17in an antisocial manner again at the store.
0:10:19 > 0:10:22Such prompt action is leading to a marked reduction
0:10:22 > 0:10:25in abuse against staff and a more peaceful shopping experience.
0:10:25 > 0:10:27The message seems to be getting through
0:10:27 > 0:10:31that antisocial behaviour will not be tolerated.
0:10:33 > 0:10:37Offenders now know that we take this seriously
0:10:37 > 0:10:39and we will deal with antisocial behaviour
0:10:39 > 0:10:42and verbal abuse against our customers and colleagues.
0:10:52 > 0:10:56Later, how old-fashioned policing is having a positive effect
0:10:56 > 0:10:59on the streets of seaside resort Ilfracombe.
0:10:59 > 0:11:01While he's in this slightly volatile state,
0:11:01 > 0:11:05and while we know he's about to consume a lot more alcohol,
0:11:05 > 0:11:07I don't really want him to have those things on him,
0:11:07 > 0:11:10cos they could essentially turn out to be offensive weapons.
0:11:13 > 0:11:16Living on a housing estate means living side by side
0:11:16 > 0:11:19with other people, and that can be a good thing.
0:11:19 > 0:11:23The downside comes when those people don't respect the area,
0:11:23 > 0:11:26letting their dogs foul, leaving litter all over the place,
0:11:26 > 0:11:28and giving their neighbours a hard time.
0:11:29 > 0:11:31For housing officer Amanda Lowder,
0:11:31 > 0:11:35helping make housing estates into nicer places to live
0:11:35 > 0:11:37is a key part of her job.
0:11:37 > 0:11:39When you come to schemes like this, it's not just
0:11:39 > 0:11:42one specific case of antisocial behaviour,
0:11:42 > 0:11:44it's a problem with the scheme as a whole.
0:11:44 > 0:11:47So we have to look at lots of different ways,
0:11:47 > 0:11:50so it's not just about me going and carrying out enforcement action,
0:11:50 > 0:11:53it's about what positive things can we do
0:11:53 > 0:11:55to make the community a better place to live.
0:11:55 > 0:12:00Raglan Housing operates schemes all over England and Wales.
0:12:00 > 0:12:03Today, Amanda's visiting one in Bridport, Dorset.
0:12:03 > 0:12:07The development may be part of a picturesque market town,
0:12:07 > 0:12:09but the problems some of the residents are facing
0:12:09 > 0:12:11are anything but pretty.
0:12:12 > 0:12:15There's been a history of antisocial behaviour.
0:12:15 > 0:12:20For example, drug issues, litter issues, fly-tipping issues.
0:12:20 > 0:12:22We've had people linked to the scheme
0:12:22 > 0:12:25that've recently received ASBOs.
0:12:25 > 0:12:28It's been quite a difficult scheme to crack, because, in the past,
0:12:28 > 0:12:31people haven't been telling us what's been going on,
0:12:31 > 0:12:32because I think they're scared,
0:12:32 > 0:12:35scared of the individuals that have been involved
0:12:35 > 0:12:39and scared of the ramifications, any comeback on them and their family.
0:12:41 > 0:12:44Today, Amanda's had a tip-off from residents
0:12:44 > 0:12:46about some serious fly-tipping.
0:12:46 > 0:12:49They did say that there was an amount of cigarettes,
0:12:49 > 0:12:52but I didn't quite realise how many cigarettes there would be.
0:12:52 > 0:12:55They've obviously decided that this is the best place
0:12:55 > 0:12:57to dispose of their unwanted goods.
0:12:57 > 0:13:01We've got lots of little areas like this and people do just dump things
0:13:01 > 0:13:04and we do spend a lot of money trying to clear this up
0:13:04 > 0:13:08and, unfortunately, the cost does get passed on to the residents,
0:13:08 > 0:13:12which encourages them to report things,
0:13:12 > 0:13:15when they see it as well, instead of just leaving it.
0:13:15 > 0:13:19I can actually see a knife in there,
0:13:19 > 0:13:22so I'll have to warn the contractors about that, cos, when they come out,
0:13:22 > 0:13:25they'll have to make sure they've got the right protective equipment.
0:13:25 > 0:13:29It's important that she's a visible presence on the estate,
0:13:29 > 0:13:32listening to residents' concerns and building up trust.
0:13:32 > 0:13:33And, as well as the rubbish,
0:13:33 > 0:13:37there's another kind of waste which is causing a stink.
0:13:37 > 0:13:40A problem we've got on the scheme is, um, dog poo.
0:13:40 > 0:13:43We've been having dog fouling for quite a while since I've been here.
0:13:43 > 0:13:46And it's uncalled for for us to go through it
0:13:46 > 0:13:49and have to put up with dog foul and my kids can't play.
0:13:49 > 0:13:51At the moment, there's a big argument
0:13:51 > 0:13:53about people having to get rid of their dogs...
0:13:53 > 0:13:56- Yes.- ..and it's nobody apart from one specific person,
0:13:56 > 0:13:59because we, actually, one of our neighbours
0:13:59 > 0:14:03had to go and pick up the dog mess, because they watched them do it
0:14:03 > 0:14:06- and then specifically asked them to go back and pick it up.- Yeah.
0:14:06 > 0:14:11They refused, so he has bagged it and put it by the bush
0:14:11 > 0:14:13and is waiting for her to come and get it.
0:14:13 > 0:14:17We haven't got a dog and some of the neighbours ain't got a dog,
0:14:17 > 0:14:19so why should we come out with our kids before
0:14:19 > 0:14:22and pick up dog foul because other people can't be bothered?
0:14:22 > 0:14:24Hi, it's Amanda from Raglan.
0:14:24 > 0:14:27Amanda's keen to get the residents together
0:14:27 > 0:14:30to reassure them that firm action IS being taken.
0:14:30 > 0:14:34We've sent a letter to every dog owner that we know of in the scheme
0:14:34 > 0:14:37asking people to remove their dogs in 14 days
0:14:37 > 0:14:39or else we will be taking legal action.
0:14:39 > 0:14:42That is a shame, really, because, in a way,
0:14:42 > 0:14:45you've got the lot that's not complying to the rules...
0:14:45 > 0:14:50- Yeah.- ..pulling down the lot that's obviously the good pet owners...
0:14:50 > 0:14:54- OK.- ..and they've got to suffer for other people's ignorance in a way.
0:14:54 > 0:14:56It's all part of a broader plan
0:14:56 > 0:14:59to make the estate a safer place to live.
0:14:59 > 0:15:03We're at the start of a process of change here, aren't we?
0:15:03 > 0:15:04Us changing the layout of the scheme
0:15:04 > 0:15:07and moving those horrible drying and bin areas,
0:15:07 > 0:15:13um, taking down the large bushes, and making it all more open plan
0:15:13 > 0:15:15and it'll become much more appealing
0:15:15 > 0:15:17- and a nicer place for you guys to live.- Yeah.- Yeah.
0:15:19 > 0:15:23Amanda is pinpointing problem areas that she can transform.
0:15:23 > 0:15:28Raglan Housing have received a £20,000 community allotment award
0:15:28 > 0:15:31and plan to spend it getting rid of those hidden spaces
0:15:31 > 0:15:34which may harbour undesirable behaviour.
0:15:34 > 0:15:37I know it is a shame, because it's green and it's beautiful,
0:15:37 > 0:15:41but we are looking to remove all of the large hedges, so there's
0:15:41 > 0:15:45not an opportunity for people to use them to hide fly-tipping
0:15:45 > 0:15:49or hide people that maybe not want to be seen in an area,
0:15:49 > 0:15:51so we're looking to take all this down
0:15:51 > 0:15:54and turf it to make it a nice green area,
0:15:54 > 0:15:57a nice safe area for children to play
0:15:57 > 0:15:59and a safer area for people to live.
0:16:00 > 0:16:04As well as dealing with rubbish and dog fouling, she has to face
0:16:04 > 0:16:08more serious antisocial behaviour complaints on the estate.
0:16:08 > 0:16:10She's visiting a woman who, for months,
0:16:10 > 0:16:13has been living in fear of her neighbour.
0:16:13 > 0:16:15He's been known in the area for a long time
0:16:15 > 0:16:19for drug and alcohol issues, antisocial behaviour generally,
0:16:19 > 0:16:23shouting, swearing, dogs, dog fouling.
0:16:23 > 0:16:27There seems to be a very, very long list of problems.
0:16:27 > 0:16:31Amanda is keen to build a case for his eviction, so needs to
0:16:31 > 0:16:36run over the details with neighbours who have witnessed his behaviour.
0:16:36 > 0:16:38He was off his head. Well, he's always off his head.
0:16:38 > 0:16:40And I was going in the garden
0:16:40 > 0:16:44and he was letting his dogs out as well and then he turned on me.
0:16:44 > 0:16:48- He goes, "Oh, your dog's always - BLEEP- in the garden," and I said,
0:16:48 > 0:16:52"Don't be so ridiculous, I always clean up what she did,"
0:16:52 > 0:16:53you know, and he doesn't clean it up.
0:16:53 > 0:16:58- He doesn't clean his own house, let alone- BLEEP- in the garden.
0:16:58 > 0:17:02- And he grabbed me by the arm... - OK.- ..and he bruised me completely.
0:17:02 > 0:17:05- Right.- I mean, the police took photographs...- I was going to say.
0:17:05 > 0:17:07I had all that done, yeah.
0:17:07 > 0:17:10The tenant was arrested and an anti-molestation order
0:17:10 > 0:17:14was placed on him, forbidding him from intimidating,
0:17:14 > 0:17:17harassing or acting violently towards his neighbour.
0:17:17 > 0:17:20"Entering or attempting to enter your home,
0:17:20 > 0:17:23"damaging or attempting to damage, threatening to damage
0:17:23 > 0:17:24"any property belonging to you
0:17:24 > 0:17:27- "and posting any item through your letter box."- That's right,
0:17:27 > 0:17:31- cos he posted faeces, his dog faeces...- Oh, wow!
0:17:31 > 0:17:34- ..with a key, through my letter box.- OK.
0:17:34 > 0:17:39Despite the order, the intimidating behaviour has resurfaced.
0:17:39 > 0:17:43- The police got called out again yesterday.- Yesterday, OK.
0:17:43 > 0:17:45So what made you, this time,
0:17:45 > 0:17:49- what made you call the police? - Cos I'm frightened.- Oh, OK.
0:17:49 > 0:17:52What did he do to make you feel that?
0:17:52 > 0:17:54Just, like, his aggressive behaviour.
0:17:54 > 0:17:58He threatened, um, another neighbour around the corner.
0:17:58 > 0:18:01- I'm aware of that. - Yeah, and he had a knife
0:18:01 > 0:18:03and that person called the police.
0:18:03 > 0:18:07- He threatened to burn me out... - Right.- ..burn my flat down.
0:18:07 > 0:18:09He made threats to burn my flat out.
0:18:10 > 0:18:12'That is an absolutely horrific situation.'
0:18:12 > 0:18:16Nobody should feel like that in their home and, um,
0:18:16 > 0:18:20I think we should be doing more to help that lady to resolve
0:18:20 > 0:18:25that situation for her, so I am going to start that process today.
0:18:25 > 0:18:28Having reassured the tenant that action is being taken,
0:18:28 > 0:18:31Amanda's now taking steps to evict the neighbour.
0:18:31 > 0:18:33Threatening another neighbour with a knife
0:18:33 > 0:18:37is an extremely serious breach of tenancy.
0:18:37 > 0:18:41He's been served with notice that the housing association
0:18:41 > 0:18:44will repossess the property if he causes any more trouble.
0:18:44 > 0:18:48This nightmare neighbour may have to find a new place to live.
0:18:49 > 0:18:53Later, the residents get going on a clean-up operation,
0:18:53 > 0:18:56only to make a horrifying discovery.
0:18:56 > 0:18:58This is just not acceptable for a family estate.
0:19:03 > 0:19:05'I've been out and about on street patrol of my own
0:19:05 > 0:19:09'to hear what bothers you about Britain today.'
0:19:09 > 0:19:13All right, Patch. Now is your chance to tell me what you witness,
0:19:13 > 0:19:17what you see out there that really bugs you that people do.
0:19:17 > 0:19:21- Er, spitting in the street... - Yeah.- Chewing gum.- Yeah.
0:19:21 > 0:19:23- That's top of the list with most people.- Yeah.
0:19:23 > 0:19:25- People pushing other people around.- Yeah.
0:19:25 > 0:19:28- So just a lack of common decency? - Yeah.
0:19:28 > 0:19:29- OK.- No courtesy.
0:19:29 > 0:19:33- Donna, Lily and Joe, lovely to meet you all.- Nice to meet you, hello.
0:19:33 > 0:19:37Now, tell me what really annoys you guys about antisocial behaviour.
0:19:37 > 0:19:41Antisocial behaviour? I would say, um, swearing.
0:19:41 > 0:19:44If I hear people swearing on the bus, in the shops, in the street,
0:19:44 > 0:19:48- that would upset me, I think. - Especially in front of these two!
0:19:48 > 0:19:50Yeah. I think, if the children aren't there,
0:19:50 > 0:19:51then it wouldn't necessarily upset me.
0:19:51 > 0:19:54Or somebody elderly, I feel, you know what, it's disrespectful.
0:19:54 > 0:19:57- Yeah.- So swearing in public would really annoy me.
0:19:57 > 0:19:59- And I think you're entitled to be.- Yeah.
0:19:59 > 0:20:00What else? What about you guys?
0:20:00 > 0:20:03- Anything that people do that you think's not very nice?- Graffiti.
0:20:03 > 0:20:05You don't like graffiti?
0:20:05 > 0:20:08I tell you what, Lily. Good answer. Give me five!
0:20:08 > 0:20:11- What about you, Joe? - I don't like having wet clothes.
0:20:11 > 0:20:13- OK, I don't think wet clothes is antisocial.- No.
0:20:13 > 0:20:16Depends where you're standing or how they got wet, of course!
0:20:16 > 0:20:19OK, give me one thing top of your list that really winds you up.
0:20:19 > 0:20:25I would say, um, the languages used by the young kids.
0:20:25 > 0:20:27And, um, their dress code.
0:20:27 > 0:20:29I would like to see them dress a little bit more -
0:20:29 > 0:20:31especially the girls - wearing something on,
0:20:31 > 0:20:33because I've got a young daughter.
0:20:33 > 0:20:36I would not like to see her walking in the town in what
0:20:36 > 0:20:40- these young people are wearing now. - Right.- I wouldn't allow that.
0:20:40 > 0:20:44So expand on that, tell me what they're wearing that you don't like.
0:20:44 > 0:20:47- They are showing too much. - OK, this is girls and boys, yeah?
0:20:47 > 0:20:51Yeah. Mainly the girls. The clothes are not long enough.
0:20:51 > 0:20:54- OK.- I would like to see them cover up more.
0:20:57 > 0:21:01When antisocial behaviour hits our most precious buildings,
0:21:01 > 0:21:03it affects not only the local community,
0:21:03 > 0:21:06but also everybody who cares about our heritage.
0:21:06 > 0:21:08And at one church in Cheshire,
0:21:08 > 0:21:11a mysterious theft has left the parishioners bewildered.
0:21:14 > 0:21:16Winwick, a village in Cheshire,
0:21:16 > 0:21:19is home to the historic St Oswald's Church.
0:21:22 > 0:21:25We think the first church here
0:21:25 > 0:21:30was built in round about 1000, 1050.
0:21:30 > 0:21:35It's a very hodgepodge church. Bit built here, bit built then.
0:21:37 > 0:21:39It's Grade I listed
0:21:39 > 0:21:42with a chancel added in 1836 by AW Pugin.
0:21:42 > 0:21:47Pugin is renowned as a prolific designer and architect of works,
0:21:47 > 0:21:51including the Palace of Westminster's Gothic interiors.
0:21:51 > 0:21:56His work on St Oswald's raises the church's profile across the world.
0:21:56 > 0:21:59This is important to the whole country, not just this community.
0:21:59 > 0:22:02It's one of our great architectural treasures.
0:22:02 > 0:22:06But instead of being revered, this unique and precious church
0:22:06 > 0:22:09was singled out for an audacious theft.
0:22:12 > 0:22:16One evening in March, we know that a white van
0:22:16 > 0:22:20was parked up the driveway to the north door
0:22:20 > 0:22:24and one of our colleagues was walking past and saw it.
0:22:25 > 0:22:28What he'd witnessed was the final moments
0:22:28 > 0:22:31of the theft of 40 Yorkstone flagstones
0:22:31 > 0:22:35ripped up from the pathway leading to the church.
0:22:35 > 0:22:40So here we are, this is where the flagstones were stolen from.
0:22:40 > 0:22:42The van came in from here
0:22:42 > 0:22:47and then they managed to dig up all these stones and take them away
0:22:47 > 0:22:50without anybody seeing them, except for the last couple of minutes.
0:22:50 > 0:22:52I felt really sick in the stomach
0:22:52 > 0:22:56when I realised they'd been stolen virtually right from under my nose,
0:22:56 > 0:22:59because I was actually having my evening meal in the bungalow
0:22:59 > 0:23:03right opposite the church when these men were removing the stones.
0:23:03 > 0:23:08For PC Vicky Goodwin, this was clearly a carefully planned crime.
0:23:08 > 0:23:09The perpetrators are obviously
0:23:09 > 0:23:12very well organised in relation to this offence.
0:23:12 > 0:23:14Um, they have obviously prepared themselves,
0:23:14 > 0:23:17so they've got the right equipment, they've got a van,
0:23:17 > 0:23:18they've got the correct tools
0:23:18 > 0:23:22and, obviously, they've attended at the right time, when it's quiet,
0:23:22 > 0:23:26when it's dark, when there's not a lot of members of the public around.
0:23:26 > 0:23:29English Heritage architect Tim Wilkins
0:23:29 > 0:23:31knows that this is all part of a repeated pattern
0:23:31 > 0:23:34of thieves treating our churches as soft targets.
0:23:34 > 0:23:38Why these particular flagstones were stolen, I can only speculate.
0:23:38 > 0:23:41One in six historic buildings in this country
0:23:41 > 0:23:43is a victim of some form of crime every year.
0:23:43 > 0:23:45And that rises to one in three for churches.
0:23:45 > 0:23:47Now that goes across a whole spectrum,
0:23:47 > 0:23:50from vandalism and antisocial behaviour and graffiti,
0:23:50 > 0:23:53through theft of artefacts, theft of materials.
0:23:53 > 0:23:57Lead theft, of course, is a huge issue, and right through to arson.
0:23:57 > 0:24:00Now, some of these crimes will be financially motivated,
0:24:00 > 0:24:04particularly lead thefts, but as to other ones, I can only speculate.
0:24:07 > 0:24:10It was just very, very sad to think
0:24:10 > 0:24:14that someone could come and steal flags like that,
0:24:14 > 0:24:18which really are of little value to anybody.
0:24:18 > 0:24:21But these were not just slabs of stone.
0:24:22 > 0:24:27Some of them, er, were gravestones. Why would you steal a gravestone?
0:24:27 > 0:24:30While centuries-old gravestones might be hard to sell,
0:24:30 > 0:24:34PC Vicky is convinced that the thieves had another plan in mind.
0:24:34 > 0:24:37Obviously, I don't know why the flagstones were stolen.
0:24:37 > 0:24:39However, we suspect they may have been sold to order,
0:24:39 > 0:24:43so, for example, if somebody was doing a big garden job
0:24:43 > 0:24:46and they wanted a York patio fitting in the back garden,
0:24:46 > 0:24:48they could've obviously, rather than paying over £1,000
0:24:48 > 0:24:50to actually purchase those items,
0:24:50 > 0:24:52they've decided that they're going to steal them
0:24:52 > 0:24:55and, obviously, the church has got a number of them on the premises,
0:24:55 > 0:24:58so they've been there and they've taken them.
0:24:58 > 0:25:02This theory is echoed by the builder brought in to fix the pathway.
0:25:02 > 0:25:04I think this was an organised crime.
0:25:04 > 0:25:06They've come along and they've taken them.
0:25:06 > 0:25:08Somebody's asked them to get such a measurement,
0:25:08 > 0:25:11they've come along, got the tape out and taken them up
0:25:11 > 0:25:13all along the path and they do a lot more damage than just
0:25:13 > 0:25:15taking the ones that they're taking,
0:25:15 > 0:25:18cos they loosen all the other flags, which then makes them dangerous.
0:25:18 > 0:25:22The loss of the flagstones meant the church needed a quick fix,
0:25:22 > 0:25:25as there were important events coming up.
0:25:25 > 0:25:29We had to get the stones replaced very quickly,
0:25:29 > 0:25:33because we had a wedding and we didn't want to see the bride
0:25:33 > 0:25:35tripping up over missed flagstones,
0:25:35 > 0:25:38so that's why we had to do everything so quickly.
0:25:38 > 0:25:42And all the flags around them were all stuck up as well,
0:25:42 > 0:25:45so we had to take all them up, level all the ground again
0:25:45 > 0:25:47and cut every one to size.
0:25:47 > 0:25:50For John, the hasty concrete replacements
0:25:50 > 0:25:52only accentuate the sense of loss.
0:25:52 > 0:25:56Just looking at these stones, it really does look a mess.
0:25:56 > 0:26:02Comparing these old original ones, Yorkstone, with the concrete ones,
0:26:02 > 0:26:06it really does hurt every time you walk along.
0:26:06 > 0:26:10To add to their woes, the theft couldn't have come at a worse time.
0:26:10 > 0:26:12The church is short of cash.
0:26:12 > 0:26:15When I heard about this theft, it was of course very disappointing,
0:26:15 > 0:26:19because there's huge issues on this church with the roofs.
0:26:19 > 0:26:22There's big draws on the congregation's time and resources
0:26:22 > 0:26:25and to have this put on top of them as well
0:26:25 > 0:26:28is just very disappointing and exactly what they don't need.
0:26:28 > 0:26:31Police are still hoping that someone will come forward
0:26:31 > 0:26:35with further information to help catch the thieves.
0:26:35 > 0:26:39There's no CCTV that would assist the case. There was one witness,
0:26:39 > 0:26:41but he wasn't able to provide us
0:26:41 > 0:26:44with a good description of the offenders, um,
0:26:44 > 0:26:47and we did have a partial registration number
0:26:47 > 0:26:49of the vehicle involved in the incident, but unfortunately,
0:26:49 > 0:26:53that wasn't enough for us to identify the owner of that vehicle.
0:26:53 > 0:26:57In the meantime, Tim has a message for the thieves.
0:26:57 > 0:27:00What they thought was a very minor act of theft
0:27:00 > 0:27:04in fact has serious implications for the church.
0:27:04 > 0:27:06It is undoubtedly a piece of history
0:27:06 > 0:27:08that has been taken from the community
0:27:08 > 0:27:11and the historic environment has been eroded by that action.
0:27:12 > 0:27:15But he will keep up the fight to defend our churches
0:27:15 > 0:27:18against these antisocial vandals.
0:27:18 > 0:27:20It's vital to protect our heritage.
0:27:20 > 0:27:24It's central to our culture, our history, to who we are as people.
0:27:31 > 0:27:35Antisocial behaviour is all about a lack of human decency
0:27:35 > 0:27:37and disrespecting those people who live around you.
0:27:37 > 0:27:41And if your way of life makes other people's a misery,
0:27:41 > 0:27:43that's about as antisocial as it gets.
0:27:43 > 0:27:46We're on the front line with the highly skilled teams
0:27:46 > 0:27:49of council workers, police officers and local volunteers
0:27:49 > 0:27:53who are committed to keeping our streets safe and clean
0:27:53 > 0:27:57and taking on our antisocial battles on a daily basis
0:27:57 > 0:27:59to make sure that our lives are not blighted
0:27:59 > 0:28:02by other people's bad behaviour.
0:28:02 > 0:28:04This is Street Patrol UK.
0:28:07 > 0:28:09Policing can be a tough job -
0:28:09 > 0:28:12and when it's in a small community it takes a particular
0:28:12 > 0:28:15type of person to strike the right balance between showing a friendly face
0:28:15 > 0:28:19on the street and taking a firm stance on antisocial behaviour.
0:28:23 > 0:28:27And in Ilfracombe, the delightful seaside resort on the
0:28:27 > 0:28:32north coast of Devon, that's exactly how they like to do it.
0:28:32 > 0:28:34- POLICEWOMAN:- Evening. - And it seems to work.
0:28:34 > 0:28:36Hi, you all right?
0:28:36 > 0:28:39Policing here is done the old-fashioned way,
0:28:39 > 0:28:41with bobbies on the beat.
0:28:41 > 0:28:44Just to let you guys know, you have got a bulb out,
0:28:44 > 0:28:46sort it, all right?
0:28:46 > 0:28:50It's the kind of softly, softly approach that locals appreciate.
0:28:50 > 0:28:54I think we are a little bit like the old-fashioned bobbies on the street.
0:28:54 > 0:28:56We have got the time to speak to members of the public,
0:28:56 > 0:29:01go out on foot patrol, and visit local shops and local pubs.
0:29:01 > 0:29:05I'm Karen, one of the local PCSOs, I'm just doing some house-to-house.
0:29:05 > 0:29:08And get to know the local community like the old-fashioned bobby would.
0:29:08 > 0:29:11- Ooh! - DOG BARKS
0:29:11 > 0:29:13SHE LAUGHS
0:29:13 > 0:29:16The town is heavily dependent on tourist trade
0:29:16 > 0:29:18and needs to keep attracting the visitors.
0:29:18 > 0:29:21I have not experienced it being rowdy around here,
0:29:21 > 0:29:26I guess that's part of the charm, it is very calm.
0:29:26 > 0:29:29I have got to be honest, I have been coming down here for the last
0:29:29 > 0:29:3220-odd years and it is probably one of the nicest places with
0:29:32 > 0:29:35the least amount of trouble I have been to in the UK, so, yeah.
0:29:35 > 0:29:37Oh, we like coming here, it's peaceful, quiet,
0:29:37 > 0:29:40never any trouble in the evenings, it's lovely.
0:29:40 > 0:29:42It's a great coast.
0:29:42 > 0:29:47But, of course, not everything is as rosy as tourists would like to believe.
0:29:48 > 0:29:51Sometimes it's the visitors who bring the trouble
0:29:51 > 0:29:56meaning police officers like Nella Barker need to work hard to
0:29:56 > 0:29:58maintain their holiday paradise.
0:29:59 > 0:30:03I think all towns experience an element of antisocial behaviour,
0:30:03 > 0:30:08er... I'd say just average. Like any town, it's got its problems.
0:30:08 > 0:30:10Just give me a nod and I'll come out...
0:30:10 > 0:30:12Ideal, thank you.
0:30:12 > 0:30:16Nella and police community support officer Karen Grant have been
0:30:16 > 0:30:20called to the supermarket to deal with a suspected shoplifter.
0:30:20 > 0:30:23He's in the store at the moment, he seems to have clocked
0:30:23 > 0:30:25what is going on, that he has been spotted by the managers.
0:30:25 > 0:30:29Either way we need to stop and search him, really, it is just about deciding whether to wait.
0:30:29 > 0:30:31But I am just waiting for a colleague
0:30:31 > 0:30:36because it is going to have to be a male that searches him anyway. So, my colleague has just turned up.
0:30:36 > 0:30:38Just a quick liaise about that...
0:30:38 > 0:30:39All right...?
0:30:39 > 0:30:41Where is he?
0:30:41 > 0:30:43He is just down in the bread aisle...
0:30:43 > 0:30:45- So...- Still shopping?- Still... well...
0:30:45 > 0:30:47- Has he selected anything?- He has got some bits and pieces in there.
0:30:47 > 0:30:50Meat and he's got a bottle of wine.
0:30:50 > 0:30:52- All right, let's go for it. - Yeah.- Yeah.
0:30:52 > 0:30:55- Do you want me to come with you? - Yeah.
0:30:55 > 0:30:57Karen, just block the entrance for me.
0:30:57 > 0:30:59While Karen keeps an eye on the exit
0:30:59 > 0:31:04they search the aisles, with a bit of help from the store's CCTV.
0:31:04 > 0:31:06Go ahead...
0:31:06 > 0:31:08KAREN OVER RADIO: It has gone in his jacket.
0:31:08 > 0:31:10Yeah, where you are now,
0:31:10 > 0:31:14keep walking down, he did put something in his left-hand jacket pocket.
0:31:14 > 0:31:16Where his left hand is in his pocket now.
0:31:16 > 0:31:20- SHOPPER:- I just put that down there cos my hand...
0:31:20 > 0:31:22OK...
0:31:22 > 0:31:26The suspect is caught red handed, concealing a bottle of wine.
0:31:26 > 0:31:30..really bad, I can't put anything in my hand so...
0:31:30 > 0:31:33It doesn't really explain why you've taken a bottle of wine
0:31:33 > 0:31:35out of the trolley and put it under your jumper, does it?
0:31:35 > 0:31:37No... Cos I'm just moving it about, that's all.
0:31:37 > 0:31:41OK. All right, what we are going to do is just pop out to the back, is that all right?
0:31:41 > 0:31:45- Just so you are not, obviously, in public view for a minute. - Yeah, yeah...
0:31:46 > 0:31:49Out the back a male officer searches the suspect for
0:31:49 > 0:31:51any more contraband.
0:31:51 > 0:31:55- Have you got any ID on you? - I did have some paper...
0:31:55 > 0:31:57Just going to run you through our systems, all right?
0:31:57 > 0:32:00Check you're not wanted for anything...
0:32:00 > 0:32:03Can I get a person check, please, for a stop search?
0:32:05 > 0:32:08The report back from headquarters reveals the man
0:32:08 > 0:32:10is wanted by the police in Exeter.
0:32:12 > 0:32:16Nella wastes no time in reading him his rights and slapping on the cuffs.
0:32:16 > 0:32:19You do not have to say anything, but it may harm your defence if you do not mention,
0:32:19 > 0:32:22when questioned, something which you later rely on in court.
0:32:22 > 0:32:25Anything you do say may be given in evidence. Thank you.
0:32:25 > 0:32:29- Just pop... so it's the other arm is it? - Yeah, can you just...?
0:32:29 > 0:32:32If you just pop it up for me and bend it round for me?
0:32:32 > 0:32:36- All right, that feels comfy...? - It's absolutely perfect.
0:32:36 > 0:32:38So, going to lock them for you.
0:32:39 > 0:32:42He's been booked into custody, he has actually
0:32:42 > 0:32:45moved from another area so he has moved from Exeter to Ilfracombe.
0:32:45 > 0:32:47They haven't been able to track him down, the local
0:32:47 > 0:32:51police in Exeter haven't been able to speak to him about things he's outstanding for
0:32:51 > 0:32:54so, obviously, he has cropped up to our attention today and
0:32:54 > 0:32:58in doing that we have found out that he is wanted for some other offences
0:32:58 > 0:33:01that he needs to attend court, so he will be going to court tomorrow.
0:33:01 > 0:33:05If you take him for a sec and the other van will be here in a sec...
0:33:05 > 0:33:08Cutting out crime in her own town is something that mum-of-three
0:33:08 > 0:33:10Nella takes great pride in.
0:33:10 > 0:33:12I work full-time, so I work 40 hours a week and I think
0:33:12 > 0:33:18when you have got three young children it is full-on and it's hard work.
0:33:18 > 0:33:25Mine are two, four and six so it is a busy but very rewarding time.
0:33:25 > 0:33:29And like many modern women she juggles her work and family.
0:33:29 > 0:33:32I was very determined to stay front line,
0:33:32 > 0:33:33I joined policing to be out and about.
0:33:33 > 0:33:35I don't want to be sat behind a desk.
0:33:35 > 0:33:39All credit goes to my partner. He's been amazing and he's really supportive of the fact
0:33:39 > 0:33:43I need to work. He has got a busy job himself but we just juggle it
0:33:43 > 0:33:46and manage it like, I am sure, lots of parents do.
0:33:48 > 0:33:50Experience with children certainly helps with
0:33:50 > 0:33:53some of the situations she has to confront -
0:33:53 > 0:33:57some adults need clear instructions and a firm hand.
0:33:57 > 0:33:59Get rid of that, chuck that away.
0:33:59 > 0:34:01MAN MUTTERS
0:34:01 > 0:34:03Don't drink it all now.
0:34:03 > 0:34:08He has got some cider on him and he has also got some homebrew.
0:34:08 > 0:34:10It's not the only thing he has got,
0:34:10 > 0:34:13he's carrying round some very dangerous items.
0:34:13 > 0:34:16I'm not really happy that he has got on him an axe,
0:34:16 > 0:34:19yeah, he's got a bag of tools, he's got a reasonable
0:34:19 > 0:34:22explanation for having them with him which is that he has been
0:34:22 > 0:34:25kicked out of his address and is sleeping rough at the moment
0:34:25 > 0:34:28and he has taken all that with him but, like I said, while he is in this
0:34:28 > 0:34:31slightly volatile state and while we know he is about to consume
0:34:31 > 0:34:35a lot more alcohol I don't really want him to have those... those things on him
0:34:35 > 0:34:38because they could potentially turn out to be offensive weapons.
0:34:38 > 0:34:42- Shall I get rid of this for you? - No, you will not.
0:34:42 > 0:34:46He is from California, originally, but he has been around our area
0:34:46 > 0:34:50for a couple of months and I arrested him a couple of weeks ago
0:34:50 > 0:34:53from some disorder down in town which is why I am a little
0:34:53 > 0:34:57bit wary of him because I know when he drinks his violence can escalate.
0:35:01 > 0:35:05Some strong, persuasive words seem to have had the right effect.
0:35:07 > 0:35:09Well done. I think that's the right decision.
0:35:09 > 0:35:12We can get rid of the bottle. Good job, sir, good job.
0:35:12 > 0:35:14Thank you for that. I think that's a good idea.
0:35:14 > 0:35:16We are not getting married any more, no.
0:35:16 > 0:35:18- We're not getting married any more. No.- No.- OK.
0:35:18 > 0:35:21It looks like this guy has taken a bit of a shine to our Nella!
0:35:23 > 0:35:26- I think I have still got the strength to do this!- OK.
0:35:29 > 0:35:31There you go!
0:35:31 > 0:35:34I've seen better ways to try and impress the ladies.
0:35:34 > 0:35:36That's impressive.
0:35:36 > 0:35:41Come here, you, no, no, don't blush, if you want to record anything
0:35:41 > 0:35:45I'm professing my love to this lady here.
0:35:45 > 0:35:46I'll check in 20 minutes to see
0:35:46 > 0:35:48if you've managed to get on all right, OK?
0:35:48 > 0:35:50I want you to blush again.
0:35:50 > 0:35:53- Make sure you get on that bus, all right?- Will do.
0:35:53 > 0:35:56'I do like working in Ilfracombe - we do have some characters here
0:35:56 > 0:36:00'but it does give a flavour, I think, of the area.'
0:36:00 > 0:36:03- The bus stop is that way! - At the roundabout turn right.
0:36:03 > 0:36:05- Right?- That way.
0:36:05 > 0:36:07Hopefully, in the next 20 minutes or
0:36:07 > 0:36:10so he will be able to get on a bus and get to where he wants to go.
0:36:10 > 0:36:12Like I said, he is treading a bit of a line but he is
0:36:12 > 0:36:15amiable at the moment, he is not committing any offences.
0:36:15 > 0:36:17I know!
0:36:18 > 0:36:21Unless things change I'm sort of satisfied
0:36:21 > 0:36:23that he is just about behaving himself.
0:36:25 > 0:36:27HE SHOUTS
0:36:30 > 0:36:33I've been out on a street patrol of my own to find out what bothers
0:36:33 > 0:36:35you about Britain today.
0:36:35 > 0:36:39What is the worst thing that you witness antisocial-behaviour-wise
0:36:39 > 0:36:40in this area?
0:36:40 > 0:36:46People just coming down here picking on people, you know...for whatever reason...
0:36:46 > 0:36:51- I hate to see violence like that. - OK.- And we don't really need it.- OK.
0:36:51 > 0:36:52- No.- You know?
0:36:52 > 0:36:55- The gang and the drugs thing.- Yeah.
0:36:55 > 0:36:58You know, people are...just random people are approaching you
0:36:58 > 0:37:01asking if you want crack or any other business and I don't really
0:37:01 > 0:37:03want to be approached by people,
0:37:03 > 0:37:06- they should be approached by the police.- Yeah.- Not just...
0:37:06 > 0:37:08The lads are...pick
0:37:08 > 0:37:11- and choose their customers on the street. New custom.- Yeah.
0:37:11 > 0:37:15- I'm not a new customer for them and I don't really want their activities around here.- Yeah.
0:37:15 > 0:37:18It brings all the violence and all the other problems with it.
0:37:18 > 0:37:20I'd rather the police be dealing with it or the council.
0:37:20 > 0:37:23And it causes problems for the shopkeepers and everybody else.
0:37:23 > 0:37:27What about anything that you would class as a filthy,
0:37:27 > 0:37:28antisocial habit?
0:37:28 > 0:37:31- Well, I could think of one...- What?
0:37:31 > 0:37:33- ..but you probably won't be able to put it on camera.- Whisper it.
0:37:33 > 0:37:36I actually saw some guy urinating in the street in front
0:37:36 > 0:37:38of everybody at the bus stop.
0:37:38 > 0:37:40OK - broad daylight?
0:37:40 > 0:37:42- Broad daylight!- You CAN say it.
0:37:42 > 0:37:45You saw some man urinating in a bus stop - broad daylight?
0:37:45 > 0:37:48Yeah, it was there in the road - the bus stop, there was loads of people
0:37:48 > 0:37:51and he just stood there and did it and I just think that's terrible.
0:37:51 > 0:37:55- Yeah, it doesn't get much worse than that, really, does it? - No, it doesn't get much worse,
0:37:55 > 0:37:59and he seemed to be quite proud of what he was doing at the time as well.
0:37:59 > 0:38:02Do you think that might have been because he was inebriated or
0:38:02 > 0:38:06- anything like that or do you think he just didn't care? - I think he just didn't care.- Yeah.
0:38:06 > 0:38:08SHE CHUCKLES
0:38:08 > 0:38:10I would like to ask you a question - what do you see,
0:38:10 > 0:38:14out there on the street or at home or anything else that might really wind you up?
0:38:14 > 0:38:15Stuff that people are doing.
0:38:15 > 0:38:19Very few people are now willing to even give old ladies or old gentlemen
0:38:19 > 0:38:21a chance to walk, really, so...
0:38:21 > 0:38:24When you say not giving elderly people a chance to walk, do you mean
0:38:24 > 0:38:28as in they are not making spaces for them on the street? Or there's no chivalry any more?
0:38:28 > 0:38:32For example, walking down the street, it is only helpful that you, sort of, give them
0:38:32 > 0:38:36- a chance to walk because they are feeble, if you like.- Yeah.
0:38:36 > 0:38:38It is all about common courtesy, really.
0:38:38 > 0:38:43- OK, and you think we lack common courtesy at the moment? - Yes, it's lacking by the bucket.
0:38:43 > 0:38:45I think that is one thing that should be
0:38:45 > 0:38:48reintroduced into society. I think the bottom line is it needs
0:38:48 > 0:38:52to start from schools because those are the microcosms of society.
0:38:52 > 0:38:55What we see in schools is again extrapolated within society so
0:38:55 > 0:38:58I feel that is something that needs to be taught right from school
0:38:58 > 0:39:02and from our homes as well because we need a society that is prepared
0:39:02 > 0:39:05to look out for each other and if we don't look out after those who
0:39:05 > 0:39:10really made what Great Britain is today, a great country, then we have no society to go back to.
0:39:13 > 0:39:16Earlier, we met a housing officer who's dealing with problems
0:39:16 > 0:39:17on a Dorset housing estate,
0:39:17 > 0:39:21trying to make life cleaner and safer for those who live there.
0:39:21 > 0:39:24And that means getting the local residents
0:39:24 > 0:39:26involved in improving their own area.
0:39:28 > 0:39:32Confronted by a huge mound of fly-tipping, Amanda Lowder
0:39:32 > 0:39:36of Raglan Housing Association has called in the cleaning contractors.
0:39:38 > 0:39:40Is that all right?
0:39:40 > 0:39:44They're now on the estate dealing with the hazardous mess.
0:39:44 > 0:39:47Earlier, Amanda spotted a knife in the rubbish.
0:39:47 > 0:39:50This was the bit I was a little bit worried about.
0:39:50 > 0:39:53- Just that bit there. - The knife.
0:39:54 > 0:39:58Nothing surprises us on this job. We find absolutely everything.
0:39:58 > 0:40:00There's nothing to stop someone coming along later
0:40:00 > 0:40:03and dumping a whole load of other stuff so the whole point of us
0:40:03 > 0:40:06trying to do some improvements on the scheme and getting rid of
0:40:06 > 0:40:12those tiny spaces is to try and stop people from doing it in the first place.
0:40:12 > 0:40:17Antisocial behaviour is anything from litter, fly-tipping all the way
0:40:17 > 0:40:19up to your extreme nightmare neighbours.
0:40:24 > 0:40:27Some of the residents are keen to get involved with clearing
0:40:27 > 0:40:29the problem areas.
0:40:29 > 0:40:32But they've quickly identified a more serious issue.
0:40:32 > 0:40:35As the guys have been clearing away some rubbish they've actually
0:40:35 > 0:40:37found some needles on the scheme.
0:40:40 > 0:40:44I found a load of needles, loads of them,
0:40:44 > 0:40:47it's horrible, my kid's come round here to open my shed to
0:40:47 > 0:40:51get his toys out, he won't be any more, no way...
0:40:51 > 0:40:54I can't have my kids anywhere near anything like that.
0:41:00 > 0:41:02We see it quite often - all the needles are next to
0:41:02 > 0:41:05kids' clothes, kids' books, it is surprising.
0:41:06 > 0:41:09There is loads in there. There is hundreds in there.
0:41:09 > 0:41:15It is not a site you want to live by at all, especially over a kid's
0:41:15 > 0:41:17book and stuff.
0:41:17 > 0:41:20It's horrible. It's very horrible.
0:41:22 > 0:41:25We have got these big, big bushes - unfortunately if that is your
0:41:25 > 0:41:28thing and you want to dump something, something as horrible as this
0:41:28 > 0:41:30you are just going to chuck it in a hedge
0:41:30 > 0:41:34where you think nobody's going to see it and again not think about the consequences,
0:41:34 > 0:41:36not think that a child is going to come round here playing
0:41:36 > 0:41:39and touching things and could pick something like that up.
0:41:39 > 0:41:44It is just... It's not on, it is not on at all.
0:41:44 > 0:41:46We found another needle box in a bag in the bush...
0:41:46 > 0:41:49we heard a rattling so we thought we'd check it through.
0:41:49 > 0:41:54We have found someone's jacket and papers and more needles, really.
0:41:54 > 0:41:56When they are using certain drugs,
0:41:56 > 0:41:59heroin, for example, they heat it up on a spoon before they draw
0:41:59 > 0:42:03it into the needle and then inject themselves with it.
0:42:03 > 0:42:05As well as all sorts of drug paraphernalia,
0:42:05 > 0:42:09the user may have unwittingly left personal information that
0:42:09 > 0:42:11means they can be traced.
0:42:11 > 0:42:13Amanda plays detective.
0:42:13 > 0:42:21You know those papers you have just seen...? There any names on it?
0:42:21 > 0:42:23Fantastic.
0:42:23 > 0:42:26I am going to take a photograph of you holding that next to that.
0:42:26 > 0:42:28...benefit centre.
0:42:28 > 0:42:31- But we might be able to connect that with somebody here.- Yeah.
0:42:32 > 0:42:36It's a grim job, but clearing up dumped rubbish like this
0:42:36 > 0:42:39and trying to prevent it from happening again is a vital
0:42:39 > 0:42:43part of restoring the estate to make it more family friendly.
0:42:43 > 0:42:45We need to be working quite closely, as we do,
0:42:45 > 0:42:50with the local police to try and change the culture in this area
0:42:50 > 0:42:53because this is just not acceptable for a family estate.
0:42:54 > 0:42:58The development is starting to turn around, with residents
0:42:58 > 0:43:02coming forward and joining forces with the housing association.
0:43:02 > 0:43:07This is a heartening case of people power triumphing,
0:43:07 > 0:43:10improving their own lives for the better.
0:43:10 > 0:43:13Well, that's your lot for today - thanks for watching.