0:00:02 > 0:00:03Get on the floor! Do it now!
0:00:03 > 0:00:07The Special Constabulary is the nation's volunteer police force.
0:00:07 > 0:00:08Do you know the gent?
0:00:08 > 0:00:09Watch your speed.
0:00:09 > 0:00:12It's made up of over 20,000 members of the public...
0:00:12 > 0:00:14He's gone down there.
0:00:14 > 0:00:17..who give their time to fight crime in their communities.
0:00:17 > 0:00:20Out! Get out of the car. Get out of the car!
0:00:20 > 0:00:22Specials combine their day jobs...
0:00:22 > 0:00:25- Stage, please. - ..and home lives...
0:00:25 > 0:00:26There's a good boy.
0:00:26 > 0:00:29..with being serving police officers on the front line.
0:00:30 > 0:00:34Coming up, Alex is called to a break-in at a school.
0:00:34 > 0:00:37All right now, this is your last chance!
0:00:37 > 0:00:40Lewis is pushed to the limit by a drunk student.
0:00:40 > 0:00:42I'm an extremely patient person.
0:00:42 > 0:00:45However, people can push that patience and push it
0:00:45 > 0:00:47and push it and push it, until you have to act upon it.
0:00:47 > 0:00:49I'm not going to punch you.
0:00:49 > 0:00:52Even if I touch you, I'm not going to hurt you.
0:00:52 > 0:00:53Do not...! Do not...!
0:00:53 > 0:00:56And Ben investigates a criminal gang
0:00:56 > 0:00:59in an audacious shoplifting attempt.
0:00:59 > 0:01:02It was actually £900 worth of whisky.
0:01:18 > 0:01:23Saturday night, and Special Assistant Chief Officer Alex Walden
0:01:23 > 0:01:25is preparing for a night shift.
0:01:27 > 0:01:30Volunteering his time for free is something Alex has been doing
0:01:30 > 0:01:32for over a decade.
0:01:32 > 0:01:36Even when, like tonight, the temperature outside
0:01:36 > 0:01:37is just above freezing.
0:01:39 > 0:01:41I joined the Specials 12 years ago.
0:01:41 > 0:01:45A lot of people complain about they never see a police officer
0:01:45 > 0:01:49or "Isn't crime awful?" and all the things people complain about.
0:01:49 > 0:01:53I'm not one to just moan. I thought, I can actually try and help here.
0:01:56 > 0:02:00When he's not volunteering as a Special, Alex is the manager
0:02:00 > 0:02:02of the BBC Concert Orchestra.
0:02:04 > 0:02:07I manage the musicians
0:02:07 > 0:02:11and the logistical team that helps support the orchestra on the road.
0:02:13 > 0:02:16Today we're pre-recording the Friday Night Is Music Night,
0:02:16 > 0:02:18which is for BBC Radio 2.
0:02:18 > 0:02:20It goes out every Friday - the clue's in the title.
0:02:27 > 0:02:30So tonight, the orchestra manager's job is to make sure that
0:02:30 > 0:02:33the orchestra are on stage at the right time.
0:02:33 > 0:02:36We need to tune, and then I need to get that all in place
0:02:36 > 0:02:39by a specific time that the producer will give me ten minutes before
0:02:39 > 0:02:42we start. And then off we go.
0:02:44 > 0:02:46If it all goes well, I won't do an awful lot.
0:02:46 > 0:02:50If it doesn't go well, I'll be breaking a sweat.
0:02:50 > 0:02:52Today's performance is in London,
0:02:52 > 0:02:55but Alex's job can take him across the world, booking hotels,
0:02:55 > 0:02:58restaurants and flights for the entire orchestra.
0:02:58 > 0:03:01It's a two, three and a two on the plane.
0:03:02 > 0:03:06- ..everyone's tuned by about two minutes to eight?- Good.
0:03:06 > 0:03:08'I don't have a typical day.'
0:03:08 > 0:03:10Sometimes I don't quite know what I'm doing,
0:03:10 > 0:03:12I have to keep my schedule by me all the time
0:03:12 > 0:03:14and have a glance and think where I am that day.
0:03:14 > 0:03:17Have you had one of these yet? Because we've now finalised it.
0:03:19 > 0:03:20There you go, darling.
0:03:20 > 0:03:21Thanks.
0:03:21 > 0:03:23Concerts aren't during the day usually,
0:03:23 > 0:03:25they're in the evening or at the weekends.
0:03:25 > 0:03:28So knowing that I've got three late nights in a week,
0:03:28 > 0:03:31and I'm thinking also that there's a Specials operation
0:03:31 > 0:03:33that needs help as well,
0:03:33 > 0:03:35juggling that can be really tough.
0:03:41 > 0:03:44I think being a Special is an escape from my day job,
0:03:44 > 0:03:47which can sometimes have its own pressures.
0:03:47 > 0:03:49OK, ladies and gents - on we go, please!
0:03:51 > 0:03:53Stage, please!
0:03:53 > 0:03:54On we go.
0:04:18 > 0:04:20MUSIC STOPS APPLAUSE
0:04:20 > 0:04:23Sometimes, when my energy might be a bit low,
0:04:23 > 0:04:26when I've come in from work and I'm thinking, "Blimey, I'm a bit tired,
0:04:26 > 0:04:28"am I going to make this?"
0:04:28 > 0:04:31the minute that first call comes on the radio,
0:04:31 > 0:04:34I've forgotten all about that and suddenly I've got a second wind
0:04:34 > 0:04:35and off I go.
0:04:38 > 0:04:41Tonight, Alex is en route to a burglary at a local school.
0:04:43 > 0:04:48'We've got reports three boys have opened the window to the college.'
0:04:48 > 0:04:52Alex and his colleague, Special Chief Inspector Steve McCallion,
0:04:52 > 0:04:54are now just minutes away.
0:04:56 > 0:04:59'They're wearing hoodies and joggers.
0:04:59 > 0:05:01'The informant is staying on the phone.'
0:05:02 > 0:05:06To hear a burglary in progress come over the radio, it means
0:05:06 > 0:05:08they're on the premises. We have actually got a chance
0:05:08 > 0:05:10to catch them someone here.
0:05:10 > 0:05:13Just that thought that they're in there and we can catch them.
0:05:13 > 0:05:18It's one of those calls that does get the juices flowing.
0:05:19 > 0:05:21Alpha X03, we're nearly there.
0:05:22 > 0:05:27'Also, just make sure you turn your sirens and lights off.'
0:05:27 > 0:05:29We're now turning the sirens and lights off
0:05:29 > 0:05:34because we don't want to give anyone the tip-off that we're here.
0:05:34 > 0:05:36'There's an element of stealth, I guess, that's involved.'
0:05:36 > 0:05:38We don't want them just to scatter.
0:05:38 > 0:05:41So you've got to be careful there, because you want to catch them.
0:05:41 > 0:05:44According to the person who reported the break-in,
0:05:44 > 0:05:47the suspects are still inside the school.
0:05:48 > 0:05:51We were under the impression they were still there
0:05:51 > 0:05:54from what the witness had told us. He'd not seen them come out.
0:05:57 > 0:06:01The dangers are, you don't want to go jumping in, through a window -
0:06:01 > 0:06:05it might look great and Action Man, but you've got to weigh up the risk.
0:06:05 > 0:06:08You don't know who's hiding round the corner or what they've got
0:06:08 > 0:06:11in their hands. You don't know what things could be improvised
0:06:11 > 0:06:12and become weapons.
0:06:12 > 0:06:16It's like an animal that's trapped in the corner - they could lash out
0:06:16 > 0:06:18at you, so you've got to be really careful.
0:06:19 > 0:06:23It's pitch black. The officers have established the suspects are
0:06:23 > 0:06:26in the school, but reports indicate they might have a weapon.
0:06:28 > 0:06:31This is a job for the dog handler.
0:06:31 > 0:06:34It's a school and it's big and if they're in there somewhere
0:06:34 > 0:06:36and they're not coming out, we won't find them very easily,
0:06:36 > 0:06:38but a dog will.
0:06:40 > 0:06:41People don't like dogs. They don't.
0:06:41 > 0:06:45You could be the toughest man in the world, they often don't like dogs.
0:06:45 > 0:06:48The police Alsatian is trained to track the suspects' scent
0:06:48 > 0:06:51and chase them if they attempt to run away.
0:06:52 > 0:06:55People are frightened of dogs in a way that they're not
0:06:55 > 0:06:58frightened of police officers, even armed with a baton ready to strike.
0:06:58 > 0:07:02And the dog will find you. It doesn't matter how dark it is.
0:07:02 > 0:07:06The handler gives the suspects a final warning.
0:07:06 > 0:07:08All right now, this is your last chance!
0:07:10 > 0:07:15Surrounded by police officers, three youths give themselves up.
0:07:19 > 0:07:22They knew there was a dog, so they showed themselves.
0:07:22 > 0:07:26Those lads may not have been the brainiest lads you'd ever meet,
0:07:26 > 0:07:29but I don't think they were that stupid.
0:07:31 > 0:07:34I get the impression maybe with burglars sometimes, they think
0:07:34 > 0:07:35"If I'm going to steal a telly,
0:07:35 > 0:07:38"you get a new one on your insurance," and think,
0:07:38 > 0:07:41"It's only property. What's the big deal?"
0:07:41 > 0:07:45But to be left with that feeling of being intruded upon,
0:07:45 > 0:07:48those actions have a really dramatic impact on all of us.
0:07:48 > 0:07:51And actually it's not just about the property.
0:07:53 > 0:07:58The three teenagers, who were unarmed, were taken into custody.
0:07:58 > 0:08:01They eventually pleaded guilty to burglary,
0:08:01 > 0:08:03and each received a community service order.
0:08:05 > 0:08:08This was a really good example of the Specials at work.
0:08:08 > 0:08:11We're there to support the regular police force.
0:08:11 > 0:08:15So we were able to arrive, we're extra resource, we're able to contain.
0:08:15 > 0:08:19I think we provided at least three extra officers to that incident.
0:08:19 > 0:08:23And we joined that team and we're there to support and help.
0:08:24 > 0:08:28After an exhausting week, it's nights like this which remind
0:08:28 > 0:08:31Alex why he gives so much of his time to the Special Constabulary.
0:08:32 > 0:08:35To catch any person committing a crime is satisfying.
0:08:35 > 0:08:39It just is. It's hard to explain. But you make an instant difference.
0:08:39 > 0:08:43Burglaries are one of those... I know it was a school -
0:08:43 > 0:08:46sometimes it's a dwelling or house. It's a personal thing
0:08:46 > 0:08:48and you want to catch people.
0:08:48 > 0:08:50And so often you just don't quite make it in time.
0:08:50 > 0:08:53Or they find another exit route, or you turn up one side
0:08:53 > 0:08:55and they sneak out the other side.
0:08:55 > 0:08:59So to be able to contain the building like we did
0:08:59 > 0:09:01and to catch them, yeah, was really satisfying.
0:09:09 > 0:09:13Specials are unpaid volunteers who work alone or alongside
0:09:13 > 0:09:16the regular police to fight crime in their communities.
0:09:16 > 0:09:18We got all of them!
0:09:18 > 0:09:21- I don't want to see you walking on the main road again.- Come on.
0:09:21 > 0:09:22Recovery's en route.
0:09:22 > 0:09:25Specials are not police community support officers.
0:09:25 > 0:09:27They are fully-fledged members of the police force,
0:09:27 > 0:09:30who have the same powers in law as their paid colleagues,
0:09:30 > 0:09:32including the power of arrest.
0:09:34 > 0:09:36I'll remind you, you're under arrest.
0:09:36 > 0:09:38Anything you say will be written down.
0:09:38 > 0:09:42Within many Special Constabularies, officers can rise through
0:09:42 > 0:09:46the ranks, from Constable all the way to Chief Specials Officer.
0:09:46 > 0:09:48Ouch, I've found a thorn...
0:09:48 > 0:09:50STONES HIT CAR Den, incoming!
0:09:50 > 0:09:54Specials work 16 hours a month or more as volunteers,
0:09:54 > 0:09:59and undertake all kinds of duties, from policing community events
0:09:59 > 0:10:01to arresting hardened criminals.
0:10:07 > 0:10:09SIRENS BLARE
0:10:10 > 0:10:14A Special Constable has to be ready to fight any type of crime,
0:10:14 > 0:10:17responding to calls from the public and businesses alike.
0:10:17 > 0:10:20State five to immediate incident.
0:10:21 > 0:10:25Today, Special Constable Ben Ventham and PC Petr Torak
0:10:25 > 0:10:26are in Peterborough,
0:10:26 > 0:10:29and have had a call about a shoplifter at a local supermarket.
0:10:32 > 0:10:35I think the economic times that we've had have had a big bearing
0:10:35 > 0:10:37on shoplifting.
0:10:37 > 0:10:40Repeat shoplifters will try and push the limit
0:10:40 > 0:10:42they can actually take away.
0:10:44 > 0:10:48When he's not volunteering, or at his day job
0:10:48 > 0:10:50as an IT recruitment consultant...
0:10:50 > 0:10:53So tell me, what sort of jobs are you looking for, then?
0:10:53 > 0:10:56..Ben is at home with his wife Sophie.
0:10:56 > 0:11:01I'm very proud for what he does. He does get tired, working 9 to 5
0:11:01 > 0:11:03Monday to Friday, if not longer than them,
0:11:03 > 0:11:05and then going out on a Friday night shift.
0:11:05 > 0:11:08He could be up at seven on Friday and work his way through
0:11:08 > 0:11:10till five o'clock Saturday morning.
0:11:11 > 0:11:16He can get grumpy sometimes as well, with a bit of tiredness, but...
0:11:16 > 0:11:17Doesn't everyone?
0:11:19 > 0:11:23I come in on a Friday night and say, "Night, I'm going out now.
0:11:23 > 0:11:25"I'm going out on shift," and leaving all the dinner
0:11:25 > 0:11:28and house jobs to her that I should probably be doing,
0:11:28 > 0:11:29but I'm off fighting crime.
0:11:29 > 0:11:33So he got arrested, put in a cell for the night.
0:11:33 > 0:11:38He enjoys what it is and what it's all about and he just, I think,
0:11:38 > 0:11:40you know, he wants to help others.
0:11:40 > 0:11:44'Being a Special is a great way of giving back to the community.'
0:11:44 > 0:11:45How much have you drunk tonight?
0:11:45 > 0:11:49There are aspects of the adrenaline rush that you get.
0:11:49 > 0:11:52And it's just being in situations you've never been in before.
0:11:52 > 0:11:55New events, new issues, new aspects of life.
0:11:55 > 0:11:58I do help out because I know he's doing that extra bit
0:11:58 > 0:12:03for the general public, and so I do my extra bit at home.
0:12:05 > 0:12:06All right, buddy?
0:12:06 > 0:12:10Ben and his regular colleague Petr arrive at the supermarket to speak
0:12:10 > 0:12:14to the shoplifter who has been apprehended by security guards.
0:12:14 > 0:12:16What has been happening here?
0:12:17 > 0:12:19Sorry, I don't... No speak.
0:12:19 > 0:12:22The man claims he can't speak English.
0:12:22 > 0:12:25I think you can speak English quite well, so if you just tell me slowly,
0:12:25 > 0:12:28in your ability, what has happened.
0:12:28 > 0:12:34My friend is here, no police. Here...money.
0:12:34 > 0:12:37The language barrier is proving difficult to break through.
0:12:37 > 0:12:40Ho, ho, ho, it's Christmas.
0:12:41 > 0:12:46We can't talk to him, we can't find out things we'd usually find out
0:12:46 > 0:12:49straight on, and get their first account.
0:12:49 > 0:12:51- Where are you from? Romania?- Romania.
0:12:51 > 0:12:53OK. Take a seat.
0:12:55 > 0:12:58Unable to get a clear explanation from the suspect,
0:12:58 > 0:13:00the officers have no idea what has happened.
0:13:01 > 0:13:05When we spoke to the security guards they explained it wasn't just
0:13:05 > 0:13:10a normal shoplifting, there were a few people involved.
0:13:10 > 0:13:11If I show you on the camera here,
0:13:11 > 0:13:14so that's where they're selecting from.
0:13:14 > 0:13:19In the security office, Ben and Petr are shown in-store CCTV,
0:13:19 > 0:13:22and it becomes clear the man was not working alone.
0:13:22 > 0:13:25They're selecting quite large amounts so I passed them over
0:13:25 > 0:13:29straightaway to Control to start following, monitoring them.
0:13:31 > 0:13:34The camera shows how the suspect in the brown leather jacket
0:13:34 > 0:13:37and his accomplice first fill up the trolley with boxes of whisky...
0:13:39 > 0:13:40..then split up.
0:13:40 > 0:13:43From my experience as a Special, there is definitely
0:13:43 > 0:13:47a sort of increase in groups and gangs that are shoplifting.
0:13:50 > 0:13:51The accomplice acts as a spotter,
0:13:51 > 0:13:54and begins to monitor the security guards.
0:13:54 > 0:13:57It was obvious he was working with him, he was watching me
0:13:57 > 0:14:00at all times. He was on the phone at all times.
0:14:00 > 0:14:04Meanwhile, the man continues to walk around the store,
0:14:04 > 0:14:06but doesn't put anything else in his trolley.
0:14:08 > 0:14:12The security guards were well aware that there were spotters
0:14:12 > 0:14:16acting on his behalf and helping him, or aiding him,
0:14:16 > 0:14:19in getting the stuff out without being paid for.
0:14:19 > 0:14:23So it's quite a regular thing now, that we hear spotters are helping
0:14:23 > 0:14:25people to shoplift.
0:14:25 > 0:14:28While the spotter unsuccessfully attempts to distract
0:14:28 > 0:14:30the security guards,
0:14:30 > 0:14:32the suspect heads for the exit.
0:14:35 > 0:14:37He's quickly stopped and detained.
0:14:39 > 0:14:43In the commotion, the spotter escapes without detection.
0:14:43 > 0:14:48They've rehearsed. He'd escaped the supermarket and fled off in a car.
0:14:49 > 0:14:53The CCTV appears to give them the evidence they need.
0:14:53 > 0:14:57Now they must assess the value of the alcohol in the trolley.
0:14:57 > 0:14:59Have you got a till receipt by any chance?
0:14:59 > 0:15:01So it's £900.
0:15:02 > 0:15:08The quantity of items he'd taken, it was £900 worth of whisky.
0:15:08 > 0:15:12So it was a fair quantity that he'd tried to escape with.
0:15:15 > 0:15:20Shoplifters cost UK stores around £4.5 billion each year,
0:15:20 > 0:15:25and add about £180 to the average family's annual shopping bill.
0:15:26 > 0:15:30With such a high-value theft, Ben and Petr have heard enough
0:15:30 > 0:15:32and decide to arrest the man.
0:15:32 > 0:15:34Put hands like this. You are under arrest.
0:15:34 > 0:15:37You do not have to say anything, but it may harm your defence
0:15:37 > 0:15:39if you do not mention, when questioned, something you later
0:15:39 > 0:15:42rely on in court. Anything you do say may be given in evidence.
0:15:42 > 0:15:44- Do you understand?- Er...
0:15:44 > 0:15:48Let me get to the station and you will get an interpreter
0:15:48 > 0:15:51- and we will explain everything, OK? - Interpreter?- Yes.
0:15:51 > 0:15:56Shoplifters, generally they are repeat offenders.
0:15:56 > 0:16:00It's become a habit. They learn new tricks, new ways of getting things
0:16:00 > 0:16:05out the shop without paying them. And it becomes a repeat offence
0:16:05 > 0:16:08for them being caught and for us dealing with them.
0:16:11 > 0:16:14It's not the biggest crime in the world, but it's still a crime
0:16:14 > 0:16:17that we have to deal with and we take seriously
0:16:17 > 0:16:19and go through the normal processes.
0:16:19 > 0:16:22The man eventually pleaded guilty in court,
0:16:22 > 0:16:27and received a two-year conditional discharge and court costs of £85.
0:16:37 > 0:16:42The majority of Specials volunteer on Friday nights and weekends.
0:16:42 > 0:16:45This often means patrolling high streets and town centres,
0:16:45 > 0:16:48on the front line of Britain's binge drinking culture.
0:16:49 > 0:16:54Town centres can be horrible places. Fighting, drinking, violence.
0:16:54 > 0:16:57That can be really horrible for members of the public to see.
0:16:57 > 0:17:01- He just started on me, man. - He swung for me.
0:17:01 > 0:17:03They will be louder.
0:17:03 > 0:17:05WOMAN SHRIEKS
0:17:05 > 0:17:06They're unpredictable.
0:17:06 > 0:17:07- BEEP!- Do not move.
0:17:07 > 0:17:10There's drinking and there's being able to handle your drink.
0:17:10 > 0:17:12The binge drinking is absolutely terrible.
0:17:12 > 0:17:13It makes people act different.
0:17:13 > 0:17:15Go away and stop swearing.
0:17:15 > 0:17:18They can become violent and aggressive quite quickly.
0:17:18 > 0:17:20- MAN:- What?! What?!
0:17:20 > 0:17:21Don't kick out.
0:17:21 > 0:17:24But it's about making sure you control the situation
0:17:24 > 0:17:28and not let it escalate to the point where there's any violence.
0:17:28 > 0:17:31Listen. Listen. Listen!
0:17:33 > 0:17:36And as a Special, we might be that officer on the high street
0:17:36 > 0:17:39that afternoon or evening that wouldn't have been there
0:17:39 > 0:17:41had we not volunteered that night.
0:17:41 > 0:17:44Full punch, right in the face, knocked him to the ground.
0:17:44 > 0:17:45The bouncers have seen it.
0:17:45 > 0:17:48To take them off the streets that night so they can sleep it off
0:17:48 > 0:17:50is really rewarding.
0:17:51 > 0:17:55Tonight, in the battle to reclaim the streets, is 21-year-old
0:17:55 > 0:17:58Special Sergeant Lewis Newton, and his colleague,
0:17:58 > 0:18:02Special Constable and website developer Adam Barnwell.
0:18:02 > 0:18:04If you are caught in the city centre or outside the pub,
0:18:04 > 0:18:07or anywhere in the city centre, you're going to get arrested.
0:18:07 > 0:18:11Taking a stand against the lager louts is the reason Lewis decided
0:18:11 > 0:18:13to become a volunteer.
0:18:13 > 0:18:15It is one of the reasons why I became a Special.
0:18:15 > 0:18:18The binge drinking, the anti-social behaviour.
0:18:18 > 0:18:21Someone needs to crack down on that and that's what I want to do.
0:18:21 > 0:18:24So I'll stop it, and I want to see that difference
0:18:24 > 0:18:26and I want to make the public proud.
0:18:26 > 0:18:30You've got the pay-and-go, where you can just pay as you come along.
0:18:30 > 0:18:33When he's not in police uniform, patrolling the streets,
0:18:33 > 0:18:36Lewis is a membership consultant at his local gym.
0:18:36 > 0:18:39Here I'm on a 40-hour-a-week contract,
0:18:39 > 0:18:42so that's not a Monday to Friday, 9 till 5, that is Monday
0:18:42 > 0:18:44all the way through to Sunday, if I have to.
0:18:44 > 0:18:45Any more booked in today?
0:18:45 > 0:18:49She's cancelled because of the snow so she's coming in tomorrow.
0:18:49 > 0:18:52Balancing his time between a day job, volunteering as a Special,
0:18:52 > 0:18:57and the social life of a typical 21-year-old, isn't easy.
0:18:57 > 0:19:00I meet my friends regularly and they know what I do,
0:19:00 > 0:19:03so they appreciate when I can't come out sometimes.
0:19:03 > 0:19:07I plan way ahead. I keep diary after diary after diary, really.
0:19:07 > 0:19:11Giving up his time for free is a sacrifice Lewis is more than willing
0:19:11 > 0:19:13to make in order to fulfil his childhood ambition
0:19:13 > 0:19:15of becoming a police officer.
0:19:15 > 0:19:19I became a Special because I was brought up from a young age
0:19:19 > 0:19:22around the emergency services. My dad's in the ambulance service.
0:19:22 > 0:19:25From there, I then had my heart set, ever since I was playing
0:19:25 > 0:19:28with my police cars when I was young, to join the police.
0:19:29 > 0:19:33Tonight, Lewis and his Special colleague Adam Barnwell have
0:19:33 > 0:19:35received a call from door staff about a student who has been
0:19:35 > 0:19:37thrown out of a club.
0:19:37 > 0:19:39- BOUNCER:- Go away!
0:19:39 > 0:19:43When they arrive on scene, the man is still arguing with door staff.
0:19:43 > 0:19:47- I am a peaceful person!- Hello, sir. - Move over.- No, no, no.
0:19:47 > 0:19:49- Move out the way, move out of the way.- No, can I be serious?
0:19:49 > 0:19:51- Listen to me, yes?- No, listen... - Listen to me!
0:19:51 > 0:19:54Keep your arms down by the side of you and listen to me, yes?
0:19:54 > 0:19:56I'm a foreign student!
0:19:56 > 0:19:59- You've been asked to leave. - I understand. No, but can I ask why?
0:19:59 > 0:20:02- Because they've asked you to, that's why.- No, seriously, no, no, no.
0:20:02 > 0:20:05- It's their premises. - I'm pretty sure...
0:20:05 > 0:20:07- Your arms down, now. - Is it wrong to ask why?
0:20:07 > 0:20:11'The man did appear intoxicated, due to his demeanour on the scene.'
0:20:11 > 0:20:16He was very loud, and as soon as I'd gained a good distance between him,
0:20:16 > 0:20:18I could clearly smell drink on his breath.
0:20:18 > 0:20:21I didn't attack anyone, I didn't punch anyone. That guard...
0:20:21 > 0:20:23Keep your arms down or you'll get arrested in a minute.
0:20:23 > 0:20:26- Serious...- Simple as that. OK, I'm not going to tell you again.
0:20:26 > 0:20:27Sorry, it's just my culture.
0:20:27 > 0:20:30We receive quite a lot of training in people's demeanour
0:20:30 > 0:20:32and how their hands approach you at all times.
0:20:32 > 0:20:35In this case, his hands were constantly up toward my body,
0:20:35 > 0:20:37the top of my body and towards my face.
0:20:37 > 0:20:40And he stands very close to you when he talks to you.
0:20:40 > 0:20:44So I kept informing him to lower his arms for my safety and the public's.
0:20:44 > 0:20:47No, seriously, it's just my culture. I don't mean any harm to you.
0:20:47 > 0:20:49OK. My culture is to keep hands down.
0:20:49 > 0:20:52'It's not about his nationality, it's about his body and his demeanour'
0:20:52 > 0:20:55at the time. A police officer has asked him to lower his hands
0:20:55 > 0:20:59for his safety, as he feels concerns. So you need to take that on board.
0:20:59 > 0:21:02- 'He needed to listen.'- No! Dude. Can I ask something?
0:21:02 > 0:21:04Don't call me dude, because I'm not your dude.
0:21:04 > 0:21:06- OK, sorry. Officer... - Put your hand down.- Officer...
0:21:06 > 0:21:09I don't know what's happened here, but what I do know is,
0:21:09 > 0:21:13you're shouting, OK, you're disturbing the peace.
0:21:13 > 0:21:14No... I'm not disturbing the peace!
0:21:14 > 0:21:16I don't care if he's asked you to leave or not,
0:21:16 > 0:21:18I'm asking you to leave. If you don't leave,
0:21:18 > 0:21:21- you will be arrested. What are you going to do?- Can I ask why?
0:21:21 > 0:21:23OK, from my side, you're drunk and disorderly
0:21:23 > 0:21:25and you're disturbing the peace. Two offences.
0:21:25 > 0:21:28- You will be arrested.- Can I leave right now? What other defence
0:21:28 > 0:21:30- can I make?- You will be leaving right now.- No.
0:21:30 > 0:21:34The man is refusing to leave despite being told he is being drunk
0:21:34 > 0:21:37and disorderly and disturbing the peace,
0:21:37 > 0:21:39both arrestable offences.
0:21:40 > 0:21:45It's not fair. I got choked on the ground for nothing.
0:21:45 > 0:21:49He'd claimed that the door staff had ejected him forcefully.
0:21:49 > 0:21:52Lewis talks to the door staff to hear their side of the story.
0:21:53 > 0:21:56We spoke to the bouncers to gain some more information
0:21:56 > 0:21:59about the situation and how it's resulted in him being outside
0:21:59 > 0:22:01of this location instead of inside.
0:22:01 > 0:22:04They informed us that he's had too much to drink
0:22:04 > 0:22:07and, due to his demeanour inside the club, they've asked him to leave.
0:22:07 > 0:22:10He's refused to and not listened to them as well, and they've had
0:22:10 > 0:22:11to use force to eject him.
0:22:11 > 0:22:15- I'm not going to put my hand down! - You're not going to listen to me?
0:22:15 > 0:22:18I'm going to move him on now, I've had enough.
0:22:18 > 0:22:20All right, mate.
0:22:20 > 0:22:24Lewis and Adam don't want to arrest the man, but he's refusing to leave.
0:22:25 > 0:22:28That is the end of the story, you now have to move on.
0:22:28 > 0:22:32- No, no, that's not the end of the story for me.- OK.
0:22:32 > 0:22:36The man wants to make an official complaint against the door staff,
0:22:36 > 0:22:39but as Adam and Lewis have explained, any statement
0:22:39 > 0:22:43would be useless because of his level of intoxication.
0:22:43 > 0:22:45- Sir, my patience is wearing thin. - Can I ask you something?
0:22:45 > 0:22:48I didn't punch anyone, I didn't assault anyone.
0:22:48 > 0:22:51The Specials are running out of options.
0:22:51 > 0:22:53It is annoying when someone doesn't listen to you.
0:22:53 > 0:22:56Using force, in any situation, is the last thing we want to use.
0:22:56 > 0:23:00We want to use communication and deal with it appropriately.
0:23:00 > 0:23:02But in some situations we need to.
0:23:02 > 0:23:04Right, I'm not arguing with you any more. Go.
0:23:04 > 0:23:06- Go now, move it!- No, really! I am asking.
0:23:06 > 0:23:08I'm not arguing with you any more.
0:23:08 > 0:23:11- Why am I being pushed?- Keep moving that way. Simple as that.
0:23:11 > 0:23:13- Why am I being pushed? - Go home. Go home now.
0:23:13 > 0:23:17- Go home now. Move it.- I'm asking you, you just pushed me into a wall.
0:23:17 > 0:23:21- Go home, simple as that.- I'm asking. Am I being violent?
0:23:21 > 0:23:23I'm not being anything. What is wrong with you?
0:23:23 > 0:23:25What am I doing wrong?
0:23:26 > 0:23:28No, no, I'm not even being violent.
0:23:28 > 0:23:29I'm not being anything.
0:23:29 > 0:23:32You've got two options. This is your last and final warning.
0:23:32 > 0:23:35You go home or you get arrested, which one are you having?
0:23:35 > 0:23:38'We, as police officers, don't go out there to make an arrest.
0:23:38 > 0:23:41'We go out there to deal with it appropriately.
0:23:41 > 0:23:43'In this situation he's had too much to drink.'
0:23:43 > 0:23:46We'd rather him get to a safe location - home,
0:23:46 > 0:23:49or a friend's house. We'll just escort him out of the city centre.
0:23:51 > 0:23:54A Good Samaritan steps in to talk sense into the student.
0:23:54 > 0:23:59- No, no, listen... - Stop being silly, bruv.- No, no.- Come.
0:23:59 > 0:24:02- Stop being silly, man.- If we start now, what next? What next?
0:24:02 > 0:24:06- Take him with you. Take him with you.- No, no, no. Dude...
0:24:06 > 0:24:08He convinces him to go with him.
0:24:08 > 0:24:11Myself and my colleague were very relieved that someone took him away
0:24:11 > 0:24:14and we thought, if he didn't want to listen to us,
0:24:14 > 0:24:17he may listen to them. It'll prevent him from being arrested.
0:24:17 > 0:24:20It'll give us more time to deal with more incidents that may occur
0:24:20 > 0:24:22later on during the night.
0:24:22 > 0:24:25We were very relieved that he got taken away, as we felt that was
0:24:25 > 0:24:26more appropriate for him.
0:24:28 > 0:24:31He's one of our customers who will literally come back and back at you.
0:24:31 > 0:24:34You can talk to him, you can be the politest police officer ever
0:24:34 > 0:24:37but it won't work. He's had too much to drink, he needs to go home.
0:24:37 > 0:24:41Hopefully that guy talks sense into him and takes him back.
0:24:41 > 0:24:44But despite the Good Samaritan's best efforts,
0:24:44 > 0:24:46he fails to convince the man to go home.
0:24:48 > 0:24:52He's back again, and now Lewis is the target of his antagonism.
0:24:53 > 0:24:58- OK, can I ask you something? - No, go. No. Be quiet, go.
0:24:58 > 0:25:02'My heart did sink at the time because I thought we'd resolved'
0:25:02 > 0:25:04the situation. I thought the situation was finished
0:25:04 > 0:25:06and we could move on to a more serious incident.
0:25:06 > 0:25:08- Go away, now.- Answer my question.
0:25:08 > 0:25:11- I'm not answering your questions, go away.- No, I'm asking a question.
0:25:11 > 0:25:14- Am I being violent? - 'I'm an extremely patient person.'
0:25:14 > 0:25:19I have been throughout my whole life. I feel patience gets you a long way.
0:25:19 > 0:25:23However, people can push that patience, and push it and push it
0:25:23 > 0:25:25until you have to act upon it.
0:25:25 > 0:25:28And you thought I was going to back away. No!
0:25:28 > 0:25:31Put it this way, you touch me one more time and you're going to be
0:25:31 > 0:25:34on that floor. So you step back. Step back from me now.
0:25:34 > 0:25:37I'm not going to punch you, even if I touch you...
0:25:37 > 0:25:41- Do not...! Do not...! - ..I'm not going to hurt you!
0:25:42 > 0:25:45Do you understand?
0:25:45 > 0:25:49Lewis has given the man warning after warning about his behaviour,
0:25:49 > 0:25:54and specifically his hand gestures. But now he's had enough.
0:25:54 > 0:25:57- Why you do this to me?- Right, you're under arrest for drunk
0:25:57 > 0:26:00- and disorderly.- I'm not drunk!- You do not have to say anything, but it may
0:26:00 > 0:26:03harm your defence if you do not mention, when questioned, something
0:26:03 > 0:26:04you later rely on in court.
0:26:04 > 0:26:07Anything you do say may be given in evidence, understand?
0:26:07 > 0:26:10It really wasn't the outcome I wanted, I wanted him to leave
0:26:10 > 0:26:13the city centre as requested. But if we didn't make that arrest,
0:26:13 > 0:26:16you never know, we could possibly be dealing with the same guy
0:26:16 > 0:26:19a couple of hours later and it could be a more serious incident.
0:26:19 > 0:26:21I do not believe that I've provoked you...
0:26:21 > 0:26:25'I'm a 21-year-old. I do like to have a drink with my friends
0:26:25 > 0:26:27'when I'm socialising. However, I know the difference
0:26:27 > 0:26:30'between having a drink and having too much to drink'
0:26:30 > 0:26:33and becoming a nuisance and doing things you shouldn't be doing.
0:26:33 > 0:26:38Why? Ask me. Did I threaten you? Is there a video?
0:26:39 > 0:26:41The man was taken back to custody
0:26:41 > 0:26:44and received a fixed penalty notice for £80.
0:26:45 > 0:26:49It is difficult to see and deal with the effects of alcohol
0:26:49 > 0:26:54on a regular basis. When we could be responding to serious 999 calls,
0:26:54 > 0:26:57we have to deal with people who have had too much to drink and
0:26:57 > 0:27:01can't handle themselves when they should be having a good night out.
0:27:14 > 0:27:18Subtitles by Red Bee Media Ltd