0:00:02 > 0:00:03This time on Hotel 24/7...
0:00:03 > 0:00:06Only two for me, thank you!
0:00:06 > 0:00:09..it's a tricky balancing act for events manager Michelle...
0:00:09 > 0:00:10Do you want to just follow me?
0:00:10 > 0:00:13..maintenance men Dave and Graham hit the roof
0:00:13 > 0:00:15over a leak in the sauna...
0:00:15 > 0:00:18This is going to be an absolute nightmare.
0:00:19 > 0:00:22..and as a top-secret VIP guest checks in,
0:00:22 > 0:00:24all lips are sealed.
0:00:24 > 0:00:28We're not allowed to reveal any information regarding any VIPs.
0:00:30 > 0:00:32This is a week inside the Celtic Manor Resort,
0:00:32 > 0:00:37a behind-the-scenes look into the life of its hardworking staff,
0:00:37 > 0:00:39seven days of ups and downs
0:00:39 > 0:00:42as they cook, clean and cater for their guests.
0:00:42 > 0:00:45This is Hotel 24/7.
0:00:51 > 0:00:56The Celtic Manor Resort is the largest five-star hotel in Wales
0:00:56 > 0:01:00and hosting high-profile events is part of its daily business.
0:01:01 > 0:01:05So Valero have their tablecloth,
0:01:05 > 0:01:07which I believe will be covering their tables,
0:01:07 > 0:01:12but I'm not sure if it will go on ours as well.
0:01:12 > 0:01:15Events Manager Michelle Jenkins is especially keen
0:01:15 > 0:01:18that everything runs smoothly for today's guests.
0:01:18 > 0:01:22Big-business oil refiners Valero are over from the USA,
0:01:22 > 0:01:23and have chosen the Celtic Manor
0:01:23 > 0:01:27to host their first UK charity golf event.
0:01:27 > 0:01:29Let's go into service first.
0:01:29 > 0:01:31It's a big event for them.
0:01:31 > 0:01:34They are raising a lot of... lot of money for charity.
0:01:34 > 0:01:37So they've got their big boss over from Texas as well.
0:01:37 > 0:01:41They have spent a lot of money to come with us and play golf,
0:01:41 > 0:01:43but they are with us overnight.
0:01:43 > 0:01:45We've had, obviously, months and months of correspondence
0:01:45 > 0:01:46going back and forth,
0:01:46 > 0:01:49two menu tastings, which is why it's so important
0:01:49 > 0:01:51that we are just right with everything this evening.
0:01:53 > 0:01:55Is it good enough to eat, Chef?
0:01:55 > 0:01:58- Always.- Did you get my garbled message earlier?- What's that?
0:01:58 > 0:02:01"Extra five main course and dessert."
0:02:01 > 0:02:03Well, I've done well on 16, yeah?
0:02:03 > 0:02:05- So that should be plenty, yeah?- OK. - With vegetarians as well.
0:02:05 > 0:02:08Wonderful. One vegetarian, one gluten-free.
0:02:08 > 0:02:10Thank you very much, Chef.
0:02:10 > 0:02:13With everything in place for her important American guests,
0:02:13 > 0:02:16Michelle takes the opportunity for a quick break.
0:02:16 > 0:02:20Mrs Cleggers, how the devil are you? Sorry, on with the flats.
0:02:23 > 0:02:27Oh, OK, so, when we're out in the public areas,
0:02:27 > 0:02:28I have to wear my heels.
0:02:28 > 0:02:31And it's a long day today, so I'm obviously going to be
0:02:31 > 0:02:34working about 14 hours today, so as soon as I come back in the office,
0:02:34 > 0:02:38kick 'em off, just to try and make the most of getting some flats on.
0:02:38 > 0:02:40Right, breakfast, breakfast.
0:02:40 > 0:02:43Trying to start the day off being healthy, anyway,
0:02:43 > 0:02:44but I've got Mars bars there.
0:02:44 > 0:02:47It's my anniversary on Wednesday, I haven't booked dinner yet.
0:02:47 > 0:02:49If I don't book it, I'm not going to be married another year.
0:02:49 > 0:02:51That's a dead cert.
0:02:51 > 0:02:54I don't know, that might not be such a bad thing!
0:02:55 > 0:02:57Shall we have a little bit of Jeremy Kyle?
0:02:59 > 0:03:02That'll be enough to throw us over the edge, won't it?
0:03:05 > 0:03:07OK, so 1016.
0:03:08 > 0:03:10Sandra done the room today, didn't she?
0:03:10 > 0:03:14Downstairs, hotel housekeeping managers Gaynor and Grace
0:03:14 > 0:03:16are starting their morning shift.
0:03:16 > 0:03:20OK, we've 386 dirty rooms,
0:03:20 > 0:03:2211 stay-overs.
0:03:22 > 0:03:24Have a good day, let's go.
0:03:26 > 0:03:28That room perfect up there, is it?
0:03:28 > 0:03:29Yes, Agatha?
0:03:29 > 0:03:30Hang on, Pete.
0:03:30 > 0:03:32Hang on a tick.
0:03:32 > 0:03:35Can you come to my office about 20 past, half past nine?
0:03:35 > 0:03:37Marvellous, thank you, bye.
0:03:37 > 0:03:40OK, we'll see you about 20 past, half past nine.
0:03:40 > 0:03:42Ivana.
0:03:43 > 0:03:44With over 400 rooms,
0:03:44 > 0:03:46it takes an army of cleaners
0:03:46 > 0:03:48to make sure the hotel is kept spick and span.
0:03:51 > 0:03:54Spot checking. Spot checking 1016.
0:03:54 > 0:03:59To ensure each room meets the five-star standard expected...
0:03:59 > 0:04:02- Housekeeping.- ..Gaynor and Grace carry out random checks.
0:04:02 > 0:04:03Right, so...
0:04:03 > 0:04:05starting at the main door...
0:04:07 > 0:04:09- As far as I can reach.- Yeah.
0:04:10 > 0:04:14- OK, that's fine.- Fine, so...OK.
0:04:14 > 0:04:16Skirting board.
0:04:19 > 0:04:21No, that's not good.
0:04:21 > 0:04:24- That's not good, but then it's good here, you see.- Yep.
0:04:25 > 0:04:27Bible, bear with me.
0:04:28 > 0:04:30What are you checking the Bible for?
0:04:30 > 0:04:33People tend to leave lady calling cards
0:04:33 > 0:04:38in the Bible, or sign, if they are non-believers or whatever.
0:04:38 > 0:04:42But that's where they usually put things like this.
0:04:43 > 0:04:45Just down to the side.
0:04:46 > 0:04:49- OK?- Yep, everything's fine.
0:04:49 > 0:04:50Kettle.
0:04:50 > 0:04:54I don't think our guests will moan about one milk missing,
0:04:54 > 0:04:58but it's not the standard, and that's what these spot checks are,
0:04:58 > 0:05:01just random, all over the place.
0:05:01 > 0:05:03- The glasses.- Oh, boo-boo-doo.
0:05:03 > 0:05:06- Not good.- No.
0:05:06 > 0:05:07Picture.
0:05:11 > 0:05:13Another cwtchy place for...
0:05:15 > 0:05:17..little books and things.
0:05:19 > 0:05:20What type of books?
0:05:20 > 0:05:24Um, men books. What do you call them? Men reading?
0:05:24 > 0:05:26Adult men books?
0:05:26 > 0:05:27Adult books.
0:05:27 > 0:05:29Adult books.
0:05:29 > 0:05:31OK, we're doing the shower.
0:05:31 > 0:05:32In the shower.
0:05:37 > 0:05:40With a reputation for five-star luxury,
0:05:40 > 0:05:43many celebrities check in to the resort on a regular basis.
0:05:44 > 0:05:47- Welcome back, Mr Davies. - Nice to be back.
0:05:47 > 0:05:50- How was your journey here? - All right, yeah. Easy.
0:05:50 > 0:05:53Welsh rugby star Jonathan Davies has been invited
0:05:53 > 0:05:54as an after-dinner speaker
0:05:54 > 0:05:57at tonight's Valero golf charity dinner.
0:05:58 > 0:06:01- I don't usually get this! - KIRSTY LAUGHS
0:06:01 > 0:06:03Only here.
0:06:03 > 0:06:05I'm usually in a Travelodge.
0:06:05 > 0:06:08So are you happy with the suite, then?
0:06:08 > 0:06:10How can you not be happy?
0:06:10 > 0:06:14Kirsty McKean looks after VIP guests at the resort,
0:06:14 > 0:06:15and today there's a rumour
0:06:15 > 0:06:19she's got a top-secret celebrity on her hands,
0:06:19 > 0:06:21but all lips are sealed.
0:06:21 > 0:06:26We're not allowed to reveal any information regarding any VIPs.
0:06:27 > 0:06:29I could start singing now, but I won't.
0:06:30 > 0:06:32In order to give you a clue!
0:06:34 > 0:06:36I've met quite a few VIPs.
0:06:36 > 0:06:38He's up there with them, most definitely.
0:06:38 > 0:06:40He's a very talented artist.
0:06:40 > 0:06:42It's not the music I listen to, mainly,
0:06:42 > 0:06:45but I do listen to his stuff on occasion.
0:06:45 > 0:06:47He's pretty high up.
0:06:47 > 0:06:51And he's probably the coolest person I've met.
0:06:51 > 0:06:54Everyone gets a bit excited, don't they? Everyone tries to hang around,
0:06:54 > 0:06:58skimps off their normal duties just to try and get a glimpse.
0:06:58 > 0:07:01If you want to know anything further, talk to my boss.
0:07:04 > 0:07:06She does as she's told.
0:07:07 > 0:07:09We can refer to him as "the rapper."
0:07:09 > 0:07:12- "The rapper"? Oh, OK. - That's all we can say.
0:07:13 > 0:07:15"The rapper" has asked Kirsty
0:07:15 > 0:07:19to send a driver out for a new laptop charger.
0:07:19 > 0:07:20Who's the charger for?
0:07:20 > 0:07:21The bodyguard.
0:07:21 > 0:07:23The bodyguard? Oh, right, OK.
0:07:23 > 0:07:24You need a signature for that?
0:07:24 > 0:07:26No, no, it's fine. Cheers!
0:07:31 > 0:07:33The Celtic Manor's international appeal
0:07:33 > 0:07:36is bolstered by its three world-class golf courses
0:07:36 > 0:07:39spread across the estate's 2,000 acres.
0:07:43 > 0:07:46Have a good game, have a good game. Keep going.
0:07:47 > 0:07:48Follow them!
0:07:48 > 0:07:52The Valero charity golfers are keen to try out the Twenty Ten Course,
0:07:52 > 0:07:55built for the Ryder Cup four years ago.
0:07:57 > 0:08:00And Michelle is there to make sure the day runs without a hitch.
0:08:00 > 0:08:01So nobody lost?
0:08:01 > 0:08:03Everybody out to their holes?
0:08:03 > 0:08:04SHE GASPS Here we go.
0:08:06 > 0:08:08BANG
0:08:08 > 0:08:09Let's go!
0:08:15 > 0:08:19- Get in.- Oh!- Oh!
0:08:19 > 0:08:21That was good. Good play!
0:08:23 > 0:08:27But the one thing that Michelle can't control is the Welsh weather.
0:08:27 > 0:08:28It's raining over there.
0:08:28 > 0:08:32I know, that's coming, I think, so everyone get in - quick!
0:08:32 > 0:08:37The storm clouds are threatening to rain on Michelle's parade...
0:08:37 > 0:08:41but just in time, the last golfers make the safety of the clubhouse.
0:08:41 > 0:08:43Yes, yes!
0:08:43 > 0:08:45It was forecast for two o'clock.
0:08:46 > 0:08:48- That was what we thought. - Great timing.- Yeah!
0:08:53 > 0:08:55Yes!
0:08:55 > 0:08:58- Do a happy dance!- Amazing timing. - Do a happy dance!
0:08:58 > 0:09:00Oh, yes! Phew!
0:09:01 > 0:09:03Yeah!
0:09:11 > 0:09:15The luxury spa with its pool, sauna and steam room
0:09:15 > 0:09:18is one of the major attractions at the hotel,
0:09:18 > 0:09:22but a persistent leak means the sauna is out of bounds.
0:09:22 > 0:09:26Leisure director Will Hewitt and head of maintenance Nick Perry
0:09:26 > 0:09:28meet to decide on a plan of action.
0:09:28 > 0:09:29It's definitely a leak,
0:09:29 > 0:09:32there's definitely water coming in from somewhere.
0:09:32 > 0:09:34It's not the floor, it's not the drainage.
0:09:34 > 0:09:36You see all the water underneath there.
0:09:36 > 0:09:39- How long has that taken to come to that?- Two hours.- OK.
0:09:39 > 0:09:43- So...- We've got to have a look above to see where the water's coming from.
0:09:43 > 0:09:46- You either cut an access panel here...- Yep.
0:09:46 > 0:09:48We can't cut one out here...
0:09:49 > 0:09:51..cos of the curve of the ceiling.
0:09:52 > 0:09:55But with the repairs that are due in here,
0:09:55 > 0:09:57we could possibly take this down early.
0:09:57 > 0:10:00At least you'll have the sauna working then.
0:10:00 > 0:10:05It's a key part of the hotel, a big facility for our spa guests
0:10:05 > 0:10:06and also for our membership,
0:10:06 > 0:10:10so getting a quick turnaround on a fix like this,
0:10:10 > 0:10:12is of paramount importance, really.
0:10:14 > 0:10:16Come on!
0:10:16 > 0:10:18You get your stuff, I'll get my stuff, we'll meet in the middle.
0:10:18 > 0:10:21Maintenance men Graham and Dave have been set the task
0:10:21 > 0:10:24of getting the sauna back into service.
0:10:24 > 0:10:27The prime suspect for the source of the leak
0:10:27 > 0:10:29is the sink and dishwasher in the bar,
0:10:29 > 0:10:32situated directly above the sauna.
0:10:32 > 0:10:34We're going to have to bump this ceiling down, then.
0:10:34 > 0:10:38- It's going to have to come down. This is going to be exciting.- Yes.
0:10:41 > 0:10:43There's your water.
0:10:43 > 0:10:47- Oh, God, it's terrible.- I can tell you how slimy it feels up there.
0:10:49 > 0:10:53- I love my job.- We get all the good jobs, don't we?- Yep.
0:10:55 > 0:10:57Oh, here it comes!
0:10:57 > 0:10:59I'm trying to punch holes in it to get most of the water out here.
0:10:59 > 0:11:01This is going to be an absolute nightmare.
0:11:01 > 0:11:04It's going to take most of the day to take the ceiling down.
0:11:04 > 0:11:06HE GROANS
0:11:06 > 0:11:08THEY LAUGH
0:11:08 > 0:11:11THEY EXCLAIM
0:11:12 > 0:11:15There's a pipe that's coming through the floor,
0:11:15 > 0:11:16four-inch steel drainpipe.
0:11:16 > 0:11:18That looks as if it's rotten
0:11:18 > 0:11:21and every time that machine goes on wash,
0:11:21 > 0:11:23ten litres every single time, it's on all day,
0:11:23 > 0:11:27is now pouring onto the ceiling, not through the pipework.
0:11:27 > 0:11:28The quicker we can solve
0:11:28 > 0:11:30a maintenance issue like this, the better.
0:11:33 > 0:11:36Are we thinking of working today, people, or...?
0:11:36 > 0:11:37Well done!
0:11:37 > 0:11:40The housekeeping department deals with much more
0:11:40 > 0:11:42than just cleaning rooms.
0:11:42 > 0:11:44- Yep?- I just found this. - Whoop-ee-doop.
0:11:44 > 0:11:47- Where from?- I've been told to bring it in to you.
0:11:47 > 0:11:49- Where from?- Digital event.
0:11:49 > 0:11:52- Yesterday.- It could be concierge.
0:11:52 > 0:11:55They had 15 black umbrellas for them.
0:11:56 > 0:11:58- All right?- Yeah, yeah.
0:11:58 > 0:12:03All lost property ends up in the trusted hands of Gaynor and Grace.
0:12:04 > 0:12:06Another piece, yes.
0:12:06 > 0:12:08"The Winning Shot."
0:12:08 > 0:12:10Luck of the Irish.
0:12:10 > 0:12:12Just forgot to take it home.
0:12:13 > 0:12:17- We'll put some boxes away in lost and found.- Mm-hmm, yeah.- Yeah?
0:12:20 > 0:12:23It's like Fort Knox. Mind your head. Head, head.
0:12:23 > 0:12:25Put this with our...
0:12:25 > 0:12:26To join the other leprechaun.
0:12:26 > 0:12:29This is him here, leprechaun.
0:12:29 > 0:12:32- And a Pippa Pig? - Peppa Pig.- Peppa Pig.
0:12:32 > 0:12:36Coats, coats, coats, clothes, jackets, suits.
0:12:36 > 0:12:42Whatever, whatever. This all will go to the charity shop.
0:12:42 > 0:12:43Don't go for the cameras.
0:12:43 > 0:12:45THEY LAUGH
0:12:45 > 0:12:47To go through it all
0:12:47 > 0:12:51and clear it out can take a couple of days just to sort all of here out,
0:12:51 > 0:12:54- so that's a job in itself, isn't it? - Yeah.
0:12:54 > 0:12:57We just lock ourselves in here and that's it.
0:12:57 > 0:13:00We never spoke about all these bags.
0:13:05 > 0:13:09Despite the hotel's best efforts to be discreet,
0:13:09 > 0:13:12it appears that the mystery VIP known only as "the rapper"
0:13:12 > 0:13:15has revealed his location on social media.
0:13:15 > 0:13:18I'm looking at a picture that that rapper
0:13:18 > 0:13:21has just tweeted from his balcony.
0:13:21 > 0:13:23The one that we're not supposed to talk about.
0:13:23 > 0:13:26Someone's actually recognised it's us, look.
0:13:26 > 0:13:295,333 likes already.
0:13:29 > 0:13:31And he's been here less than half an hour.
0:13:31 > 0:13:34He tweeted a photo of his bed
0:13:34 > 0:13:36and his view from his balcony.
0:13:36 > 0:13:37View from his room.
0:13:40 > 0:13:43"Not the kind of grass you smoke."
0:13:43 > 0:13:45You need to try so hard to keep all the staff...
0:13:47 > 0:13:49It's top secret - don't let it out,
0:13:49 > 0:13:54because it's so much harder for us to manage it if there's flocks
0:13:54 > 0:13:58of 15-year-old girls outside the front door trying to sneak in.
0:13:58 > 0:14:01But then if he wants to reveal, then...
0:14:02 > 0:14:05..it's his choice. Definitely, it's not us revealing, so...
0:14:05 > 0:14:07- HE EXHALES - Hello.- Hello!
0:14:07 > 0:14:09Right, one old charger.
0:14:09 > 0:14:10One receipt.
0:14:12 > 0:14:13They asked for a name.
0:14:13 > 0:14:16For the receipt. I couldn't give them my name,
0:14:16 > 0:14:19so he said, "Why can't you give me your name?"
0:14:19 > 0:14:20I said, "It's not for me."
0:14:20 > 0:14:23He said, "Who's it for?" I went, "Well, it's for Snoop Dogg.
0:14:23 > 0:14:25"The rapper, Snoop Doggy Dogg?"
0:14:25 > 0:14:27He went, "I'll just put down Snoop Dogg."
0:14:27 > 0:14:29So one receipt.
0:14:29 > 0:14:30- OK.- All sorted.
0:14:32 > 0:14:35- It does say "Snoop Dogg"! - I know it does. Yeah, I know.
0:14:43 > 0:14:44No way...
0:14:50 > 0:14:52With the sun now shining on Michelle,
0:14:52 > 0:14:54she's off to check that everything is ready
0:14:54 > 0:14:58for the Valero golfers' pre-dinner drinks reception.
0:14:58 > 0:15:00As they arrive, smile.
0:15:02 > 0:15:04"Welcome, welcome."
0:15:06 > 0:15:08Come on, guys, where are you?
0:15:08 > 0:15:11I'll click my heels - "Take me home, take me home!"
0:15:11 > 0:15:13OK, here we go, guys.
0:15:13 > 0:15:14Careful, now. Oh!
0:15:14 > 0:15:18- I thought you were going to jump into my arms.- Later, later!
0:15:18 > 0:15:20SHE LAUGHS
0:15:23 > 0:15:26And it seems like everything's going to plan.
0:15:26 > 0:15:29This is the first event that Valero has done in the UK.
0:15:29 > 0:15:32Every year, we get together with our business partners,
0:15:32 > 0:15:33do a great evening like this,
0:15:33 > 0:15:34and go out and play golf
0:15:34 > 0:15:38and we raise generally between 9-10 million a year
0:15:38 > 0:15:41for children's charities throughout where Valero has operations.
0:15:41 > 0:15:45Ty Hafan and SNAP are two that also are benefitting from the funds
0:15:45 > 0:15:48here in Wales from the money we raise tonight through this event.
0:15:48 > 0:15:50The staff has been amazing.
0:15:50 > 0:15:53Nobody even notices the things that are getting done behind the scenes.
0:15:53 > 0:15:55They're really great here.
0:15:55 > 0:15:57But while the guests enjoy their drinks,
0:15:57 > 0:16:00up in the kitchen, there's a problem.
0:16:00 > 0:16:02We've got no lift.
0:16:02 > 0:16:04But I need that lift, yeah?
0:16:06 > 0:16:09Otherwise, you'll have to do it from outside there.
0:16:10 > 0:16:12The kitchen is a floor above the marquee,
0:16:12 > 0:16:16so with the lift out of action, service is going to be tricky.
0:16:16 > 0:16:21So the guys have had to bring starters out of the kitchen.
0:16:21 > 0:16:24Fortunately for us, it's a cold starter,
0:16:24 > 0:16:26so, "Phew!" for that one.
0:16:26 > 0:16:28But the chefs are having a little chat
0:16:28 > 0:16:29to see how they're going to work it.
0:16:29 > 0:16:31We're just coming to a decision
0:16:31 > 0:16:33whether or not to put the meat on the trolley
0:16:33 > 0:16:34and do it in one go.
0:16:34 > 0:16:38So I'm going to try one, see if it works.
0:16:38 > 0:16:40We are looking minutes, probably.
0:16:40 > 0:16:42I'll go and speak with Chris now.
0:16:43 > 0:16:47So at the moment we're coping with a broken-down lift
0:16:47 > 0:16:49with service of food going out
0:16:49 > 0:16:52in a couple of minutes. Speak to you later, dear.
0:16:54 > 0:16:55That's my husband.
0:16:55 > 0:16:57The one I will be divorced from on Wednesday,
0:16:57 > 0:16:59cos I haven't booked us dinner yet.
0:16:59 > 0:17:02I'd forgotten to ring him to say I'm still in work.
0:17:03 > 0:17:04And I'm not going home tonight.
0:17:09 > 0:17:13Yeah, if I'm doing the work, you should be doing the crap work.
0:17:13 > 0:17:15THEY LAUGH
0:17:15 > 0:17:16With the ceiling on the floor
0:17:16 > 0:17:18and the sink up in the bar out of action,
0:17:18 > 0:17:21the job in the sauna is not going to be a quick one.
0:17:21 > 0:17:23Right, which side do you want to be, Dave?
0:17:23 > 0:17:26Directly under it or to one side?
0:17:26 > 0:17:27They're using it again.
0:17:27 > 0:17:30Leisure director Will needs his spa reopened
0:17:30 > 0:17:31before guests start complaining.
0:17:31 > 0:17:34So what's the plan for the rest of the day now?
0:17:34 > 0:17:37Basically, get a ladder in there, get up there and look at it.
0:17:37 > 0:17:39See if it's repairable today.
0:17:39 > 0:17:40But theoretically,
0:17:40 > 0:17:44- we can do something to get the other facilities open?- Yep.
0:17:44 > 0:17:46- Just put a sign on the door.- Yep.
0:17:46 > 0:17:48And everything else will be all right?
0:17:48 > 0:17:50By the looks of it, it's been going on for quite a while.
0:17:50 > 0:17:52I would say...
0:17:52 > 0:17:55over a year, by the looks of things,
0:17:55 > 0:17:57just by the deterioration of the pipework
0:17:57 > 0:18:00and by the size of the stagnant pond.
0:18:00 > 0:18:03A dishwasher would have been running -
0:18:03 > 0:18:04it would have been gushing through, would it?
0:18:04 > 0:18:06- Like that?- Like that.
0:18:06 > 0:18:09How important would you say your cog in the wheel is?
0:18:09 > 0:18:11Our department think we're very important.
0:18:11 > 0:18:13Other departments don't think we're that... Oop!
0:18:13 > 0:18:16..we're that important. HE GIGGLES
0:18:17 > 0:18:19There it goes.
0:18:19 > 0:18:22That's what the problem is - half the pipe is missing.
0:18:22 > 0:18:24Half the pipe missing!
0:18:24 > 0:18:27- Have we?- Yeah. - That's how much has come off?- Yeah.
0:18:27 > 0:18:29Hang on, I'll come on down now, Dave.
0:18:29 > 0:18:30Basically, that's happened
0:18:30 > 0:18:33because they haven't sleeved it going through the cement
0:18:33 > 0:18:36and then lime in the cement has eaten away at the cast.
0:18:36 > 0:18:39Everything we've done today had to be done.
0:18:39 > 0:18:42That wasn't going to get solved, was it?
0:18:42 > 0:18:44It's the fact that we'll resolve it -
0:18:44 > 0:18:47- by tomorrow, it's forgotten about. - Oh, aye, yes.
0:18:48 > 0:18:51Thank you very much, sir, cos that's the only one you'll get.
0:18:51 > 0:18:53THEY CHUCKLE
0:18:56 > 0:19:00The Manor is the original building on the resort's estate,
0:19:00 > 0:19:03and was used as a maternity hospital until the 1970s.
0:19:05 > 0:19:08Gaynor and Grace are back on their rounds.
0:19:08 > 0:19:10Let's have a look.
0:19:10 > 0:19:12Housekeeping.
0:19:12 > 0:19:16Gaynor has a personal connection with one of the rooms.
0:19:16 > 0:19:18Here we go.
0:19:18 > 0:19:19Ah, tidy.
0:19:21 > 0:19:25This is one of the delivery rooms when it was, excuse me, erm...
0:19:27 > 0:19:29..the Lydia Beynon Hospital.
0:19:29 > 0:19:31Had one of my daughters in here.
0:19:34 > 0:19:37What I remember is the windows.
0:19:37 > 0:19:41Also, since working here, how many people have come
0:19:41 > 0:19:45just to stand in this room, because that's all they can remember,
0:19:45 > 0:19:48is the windows when they were having their children,
0:19:48 > 0:19:51so where Grace is, you're stood on the bed.
0:19:51 > 0:19:53- Stood on the bed!- Bless!
0:19:53 > 0:19:56I'm too young to have had them here.
0:19:56 > 0:19:58You know, when I started here,
0:19:58 > 0:20:01Gaynor's passion for the place rubs off on you.
0:20:01 > 0:20:03It's definitely rubbed off on me.
0:20:03 > 0:20:07We're very lucky - 95% of the time, we do enjoy...
0:20:08 > 0:20:09- ..the job.- Yes.
0:20:09 > 0:20:12There's not many people out there can actually say that.
0:20:12 > 0:20:14There isn't many people can say that.
0:20:14 > 0:20:16As Gayne said, no matter where you work, what you do,
0:20:16 > 0:20:18you'll always get a bad day,
0:20:18 > 0:20:22but the bad day ends, you go home and you come back the next morning.
0:20:23 > 0:20:28- And face it all again, don't we? - Yes.- And that's it. So, yeah.
0:20:31 > 0:20:35At the Valero charity dinner, with the service lift still not working,
0:20:35 > 0:20:39it's a delicate balancing act for Michelle and her team.
0:20:42 > 0:20:45Where are you going to go with this? Do you want to just follow me?
0:20:45 > 0:20:47- Got Alan?- Yep, got him.
0:20:49 > 0:20:51Only two for me, thank you!
0:20:51 > 0:20:54I'm not doing on-the-job training taking any more than two.
0:20:57 > 0:20:58I know, I can't go up and down in my heels.
0:21:00 > 0:21:03For the guys, cos they're next.
0:21:05 > 0:21:06Oh, gosh...
0:21:07 > 0:21:10- You OK with that?- That's fine, that worked pretty well.
0:21:10 > 0:21:12The only thing is the next one is hot plates,
0:21:12 > 0:21:15so we'll be a little bit slower, but there's nothing we can do about it.
0:21:16 > 0:21:18So far, so good -
0:21:18 > 0:21:21the guests out front seem happily oblivious.
0:21:21 > 0:21:23You enjoy your dinner, you enjoy your dinner.
0:21:24 > 0:21:28But can the team repeat the smooth service for the hot main course?
0:21:38 > 0:21:39It's all good, all good.
0:21:40 > 0:21:43Gordon Ramsay don't keep as cool as you guys.
0:21:43 > 0:21:44He didn't have to do any of this shift.
0:21:46 > 0:21:48It was important the main course was just so.
0:21:50 > 0:21:51And it was just so.
0:21:52 > 0:21:55Got a good team and they did good tonight.
0:21:55 > 0:21:57I am so, so happy. It's like...
0:21:59 > 0:22:01Oh, I'm doing the happy dance!
0:22:05 > 0:22:07Hiya, Dan.
0:22:07 > 0:22:09Kirsty has a special delivery to make.
0:22:09 > 0:22:11BANG, KIRSTY GASPS
0:22:14 > 0:22:15Erm, I'm...
0:22:18 > 0:22:22Er, I'm in the porter's lift and it just...
0:22:22 > 0:22:25it stopped moving. It's moving now, but...
0:22:26 > 0:22:32I'm delivering Snoop's charger just now, but Louisa's got the arrivals.
0:22:36 > 0:22:38Looking forward to seeing him if he comes down.
0:22:38 > 0:22:41- Probably his bouncers are absolutely massive.- Yeah.
0:22:41 > 0:22:43"Huge entourage," as he has it.
0:22:43 > 0:22:46Haven't seen him yet. Later on, hopefully.
0:22:46 > 0:22:49One more celebrity to add to the checklist.
0:22:49 > 0:22:51- Did I tell you...?- No.
0:22:51 > 0:22:54- He'd asked me...- He talked to you?
0:22:54 > 0:22:56I thought you talked only to the bodyguards.
0:22:56 > 0:23:00No, I spoke to him on the way up, and in his suite as well.
0:23:00 > 0:23:02When I showed him his bedroom,
0:23:02 > 0:23:05he said, "Is that your natural hair colour?"
0:23:05 > 0:23:06Aww!
0:23:06 > 0:23:10Then said, "I'm going to call you Strawberry Shortcake."
0:23:10 > 0:23:12No way!
0:23:12 > 0:23:14So when are you off today?
0:23:15 > 0:23:17He also asked me that as well.
0:23:18 > 0:23:22Yes, it is a rapper, if you wouldn't have guessed by now,
0:23:22 > 0:23:23you know by now.
0:23:27 > 0:23:28OK?
0:23:28 > 0:23:30Are we going with the port?
0:23:31 > 0:23:33At the Valero charity dinner,
0:23:33 > 0:23:36a more local celebrity is making an appearance.
0:23:36 > 0:23:39It's my honour to present to you Mr Jonathan Davies.
0:23:49 > 0:23:53Thank you very much. Diolch yn fawr, croeso i Gymru.
0:23:53 > 0:23:55LAUGHTER
0:23:55 > 0:24:00HE CONTINUES IN WELSH
0:24:00 > 0:24:02LAUGHTER AND APPLAUSE
0:24:04 > 0:24:06You get big companies coming into Wales
0:24:06 > 0:24:08and sometimes they want a bit of a Welsh flavour.
0:24:08 > 0:24:10It's great that someone like Valero
0:24:10 > 0:24:13can come to Wales, use the Celtic Manor facility,
0:24:13 > 0:24:16and make money for charity.
0:24:16 > 0:24:19Everyone really tries to help each other.
0:24:20 > 0:24:22Michelle has pulled it off.
0:24:24 > 0:24:26It's been a long day for her...
0:24:26 > 0:24:27and her feet.
0:24:27 > 0:24:29Listen to them, they're talking to you!
0:24:29 > 0:24:30SHE SQUEAKS
0:24:30 > 0:24:33"Take me home, take me home!"
0:24:33 > 0:24:34I'm going home now.
0:24:34 > 0:24:38- Do you want a lift down?- Yeah. Delirious, good night, we're going.
0:24:38 > 0:24:39Good night.
0:24:43 > 0:24:46But the day's not quite over for Graham and Dave.
0:24:46 > 0:24:49They're finally ready to replace the corroded pipe.
0:24:49 > 0:24:52Give us a holler through the hallway there.
0:24:52 > 0:24:54I'll give you a shout when I'm up there, mate.
0:24:54 > 0:24:56Tremendous!
0:24:58 > 0:25:00- Ready?- Yep!
0:25:00 > 0:25:01Here she comes.
0:25:01 > 0:25:03INDISTINCT
0:25:04 > 0:25:06Happy there?
0:25:06 > 0:25:09Right, it's coming up just underneath this sink here.
0:25:09 > 0:25:12You see now we've got a white plastic. Replaced the steel.
0:25:12 > 0:25:14That should last us years and years and years.
0:25:14 > 0:25:17Hopefully, I'll never have to come back.
0:25:17 > 0:25:18Hold on, mate, hold on.
0:25:18 > 0:25:21As a young apprentice, I was moaning and groaning one night
0:25:21 > 0:25:23because I had to stay on and work.
0:25:23 > 0:25:25One of the old fellas there said to me,
0:25:25 > 0:25:27he said,
0:25:27 > 0:25:30"Two thirds of your life... That could be 40, 50 years, maybe?
0:25:30 > 0:25:32"..you'll be working. Enjoy it."
0:25:32 > 0:25:35Ever since that day, that's been my attitude.
0:25:35 > 0:25:36Always have done.
0:25:36 > 0:25:38- Gra!- Yep?- Give that whirl.
0:25:40 > 0:25:42How are we looking up here, Gra?
0:25:42 > 0:25:45I am bone dry!
0:25:45 > 0:25:47Happy days.
0:25:47 > 0:25:49- Job done?- Job done.
0:25:55 > 0:25:57Anticipation.
0:25:59 > 0:26:02Oh, you just never know when they're going to show up.
0:26:02 > 0:26:04Makes it easy when it's this quiet, though.
0:26:04 > 0:26:07Concierge Jason is staking out the hotel lobby.
0:26:07 > 0:26:10He's hoping for a glimpse of celebrity rapper Snoop Dogg.
0:26:10 > 0:26:12I haven't had a chance to see him yet,
0:26:12 > 0:26:15so hopefully it'll be one more to tick off my bucket list.
0:26:15 > 0:26:19If you look here, he's sold 30 million records worldwide.
0:26:19 > 0:26:22- 135 million and living in Long Beach.- Yes.
0:26:23 > 0:26:27With a house probably worth close to 135 million.
0:26:27 > 0:26:29Wonder if he wants to do a quick swap.
0:26:30 > 0:26:32Finally, Jason gets the nod.
0:26:32 > 0:26:35Drivers, can you make sure the front entrance is kept clear
0:26:35 > 0:26:37for the next 10-15 minutes, please?
0:26:40 > 0:26:44As Snoop Dogg and his entourage make their way to the car,
0:26:44 > 0:26:45Jason gets his wish.
0:26:45 > 0:26:49Have a safe trip back. See you again. Bye, now. Thank you.
0:26:53 > 0:26:54S'up, bro?
0:26:58 > 0:27:01I did, I made sure I got a cheeky handshake in.
0:27:04 > 0:27:05Was that Snoop Dogg just leaving?
0:27:05 > 0:27:08- Yeah, did you catch a glimpse? - I did, yeah.
0:27:08 > 0:27:10- I did see him. - He's so tall.- That's amazing.
0:27:10 > 0:27:14He looked really chilled out, though. Brilliant. Absolutely fantastic.
0:27:19 > 0:27:21Morning.
0:27:23 > 0:27:25No, we don't, Gaynor...
0:27:25 > 0:27:29While celebrity visits may thrill the hotel's concierge staff,
0:27:29 > 0:27:30it's down to Gaynor, Grace
0:27:30 > 0:27:35and their team to give the room a five-star clean the next morning.
0:27:35 > 0:27:39He has checked out, but they're saying the room's pretty bad.
0:27:39 > 0:27:42You said this yesterday.
0:27:42 > 0:27:44It appears the rapper and his entourage
0:27:44 > 0:27:46had to leave in a hurry for their next gig.
0:27:48 > 0:27:49Why leave his jeans?
0:27:50 > 0:27:52Brand-new.
0:27:57 > 0:28:00You know, we get a lot of celebrity guests,
0:28:00 > 0:28:02a lot of big, VIP guests,
0:28:02 > 0:28:06and believe it or not, it's very unusual to get a room this bad.
0:28:06 > 0:28:09The fact they were only here one night probably has helped a bit.
0:28:09 > 0:28:13If it was two nights or a week, oh, my God, God knows what it'd be like.
0:28:15 > 0:28:18Next time on Hotel 24/7...
0:28:18 > 0:28:20Let's go, then, guys.
0:28:20 > 0:28:22It's a busy night for 22-year-old Azmat,
0:28:22 > 0:28:25in charge of service for over 500 guests...
0:28:25 > 0:28:27It's a military operation going on
0:28:27 > 0:28:29with them all queuing up for their plates.
0:28:29 > 0:28:33..wedding co-ordinator Fran adds romance to a special day...
0:28:33 > 0:28:37I think it makes it feel like their wedding night for them.
0:28:37 > 0:28:40..and Sylvia has an emergency to deal with in the kitchen.
0:28:40 > 0:28:42Sorry, guys, I'm late already.
0:28:42 > 0:28:44Need to go help the girls who need breakfast.