0:00:02 > 0:00:04- This time on Hotel 24/7... - Let's go, then, guys!
0:00:04 > 0:00:07It's a busy night for 22-year-old Azmat,
0:00:07 > 0:00:10in charge of service for over 500 guests.
0:00:10 > 0:00:13It's a military operation going on, with them queuing up for their plates.
0:00:13 > 0:00:17Wedding co-ordinator Fran adds romance to a special day.
0:00:17 > 0:00:21I think it makes it feel like their wedding night for them.
0:00:21 > 0:00:25And Silvia has an emergency to deal with in the kitchen.
0:00:25 > 0:00:28I'm late already, I need to go help the girls doing breakfast.
0:00:28 > 0:00:33This is a week inside the Celtic Manor Resort.
0:00:33 > 0:00:37A behind-the-scenes look into the life of its hard-working staff.
0:00:37 > 0:00:39Seven days of ups and downs as they cook,
0:00:39 > 0:00:42clean and cater for their guests.
0:00:42 > 0:00:44This is Hotel 24/7.
0:00:47 > 0:00:50It's early morning in Newport
0:00:50 > 0:00:53and Perry Williams is on his way to work.
0:00:56 > 0:00:59He likes to go the extra mile when it comes to his job.
0:01:01 > 0:01:04Broccoli...ice, is it?
0:01:04 > 0:01:06Right, thanks, then, Mark.
0:01:06 > 0:01:08I'll see you next week, then, Mark.
0:01:08 > 0:01:11Next Friday, is it? Cheers, Mark! Bye!
0:01:11 > 0:01:13There are ten kitchens across the hotel,
0:01:13 > 0:01:16and Perry works in the busiest one.
0:01:16 > 0:01:19- OK, we'll start from the top. Dave's beef.- Dave's beef, yeah.
0:01:19 > 0:01:21- Did we sort out the milk order yesterday?- We did, yeah.
0:01:21 > 0:01:25Perry's boss is Head Chef Simon Crockford.
0:01:25 > 0:01:28Perry's our storeman, he kind of does all the stuff
0:01:28 > 0:01:29that the chefs don't do.
0:01:29 > 0:01:32He probably covers more ground in the whole hotel
0:01:32 > 0:01:34than anyone, I would say.
0:01:34 > 0:01:36And the good thing is, he always says yes.
0:01:39 > 0:01:43Except that is when it comes to using the kitchen's service lift.
0:01:43 > 0:01:46I got stuck in there for a half hour, so...
0:01:46 > 0:01:49Bit scary.
0:01:49 > 0:01:52Perry uses every other lift in the hotel.
0:01:52 > 0:01:56But he's not taking any chances with this one.
0:01:58 > 0:02:01It's only good enough for his trolley.
0:02:01 > 0:02:03There's flashing lights in there.
0:02:03 > 0:02:06HE LAUGHS You don't get stuck in there.
0:02:13 > 0:02:16High above the M4 motorway sits the Celtic Manor,
0:02:16 > 0:02:20a five-star luxury resort spread across 2,000 acres,
0:02:20 > 0:02:24strategically located at the gateway to Wales.
0:02:24 > 0:02:29Boasting world-class championship golf courses, restaurants and a spa,
0:02:29 > 0:02:31the hotel is a sought-after venue
0:02:31 > 0:02:33for both corporate and private events.
0:02:33 > 0:02:37Hello! How are you doing?
0:02:37 > 0:02:39- OK.- Yeah?
0:02:39 > 0:02:43Fran Masters is one of the hotel's wedding coordinators.
0:02:43 > 0:02:46It's Fran's responsibility to make sure that each bride feels
0:02:46 > 0:02:48special on her big day.
0:02:48 > 0:02:51Let's see your hair all done, then.
0:02:51 > 0:02:55Bride Zara Hussain is pulling out all the stops for her wedding.
0:02:55 > 0:02:57OK, these are the dresses, right.
0:02:57 > 0:03:01- Which is the first dress? - This is the first dress.- Lovely.
0:03:01 > 0:03:04- That other one is yours as well, with sequins on?- Yeah.- Wow.
0:03:04 > 0:03:07I tried it on and I fell in love with that one as well.
0:03:07 > 0:03:09I need them both!
0:03:09 > 0:03:12- I need them both, yeah. - Oh, fantastic.
0:03:12 > 0:03:14As a special personal touch,
0:03:14 > 0:03:18I'll always get a wedding card for the couple,
0:03:18 > 0:03:21just write a short, sweet message in them.
0:03:21 > 0:03:25As soon as they book, you're with them throughout their whole journey,
0:03:25 > 0:03:27as they plan their wedding.
0:03:27 > 0:03:29So you get to know someone quite well by then,
0:03:29 > 0:03:31cos it's quite a personal day,
0:03:31 > 0:03:33they're quite forward with information,
0:03:33 > 0:03:35and will tell you quite a lot about their lives.
0:03:35 > 0:03:37You know them quite well.
0:03:38 > 0:03:42But it's not just the bride that Fran has to look after.
0:03:42 > 0:03:45Groom Adam Richards is a police officer in the RAF.
0:03:45 > 0:03:48'Ello, 'ello! Yeah! How's it going?
0:03:48 > 0:03:51We're getting there. Almost getting there.
0:03:51 > 0:03:54- Getting nervous?- I suppose I feel a little bit nervous.
0:03:54 > 0:03:58- But I have got my twin brother. - He'll be all right.
0:03:58 > 0:04:02You'll know how to pin a buttonhole, you've got that sorted?
0:04:02 > 0:04:03I think so.
0:04:03 > 0:04:06Sadly, Adam will have to walk up the aisle without
0:04:06 > 0:04:08the support of some of his comrades.
0:04:08 > 0:04:12A few of my friends, which are currently deployed in Afghanistan
0:04:12 > 0:04:15at the minute, so unfortunately, they couldn't be here.
0:04:15 > 0:04:17But yeah, I managed to get a few,
0:04:17 > 0:04:19a few of my friends, so I'm glad about that.
0:04:19 > 0:04:23Let me sort out your buttonhole. You've got it on back to front.
0:04:23 > 0:04:25Oh, yeah, it's the wrong way round.
0:04:25 > 0:04:26You want to see the flower.
0:04:34 > 0:04:36It takes an army of porters
0:04:36 > 0:04:40to keep the hotel's ten kitchens spick and span.
0:04:40 > 0:04:42This is my first thing in the morning.
0:04:42 > 0:04:46Manager Silvia Capelo is in charge of the troops.
0:04:46 > 0:04:48Oh, yeah. I don't work without espresso.
0:04:48 > 0:04:50I'm a Portuguese person.
0:04:50 > 0:04:53Morning! All right, Bernard?
0:04:53 > 0:04:55Yeah, fine, thanks. Yourself?
0:04:55 > 0:04:56Yeah, yeah.
0:04:56 > 0:04:58Oh, Dave, where's my hug?
0:04:58 > 0:05:00- Huh?- My hug.- No.
0:05:00 > 0:05:02- Come on, give me my hug. - I haven't got time today, Sil.
0:05:02 > 0:05:04Give me my hug.
0:05:05 > 0:05:07Ha!
0:05:07 > 0:05:08Thank you, Perry.
0:05:08 > 0:05:09There you go.
0:05:09 > 0:05:12There was a big wedding yesterday here.
0:05:12 > 0:05:14The wedding was served on in the bottom,
0:05:14 > 0:05:16but the chefs prep in here.
0:05:16 > 0:05:17You see the floor?
0:05:17 > 0:05:21So I need to ask my guys to come back here and clean it up.
0:05:23 > 0:05:25Sorry, guys, but I'm late already.
0:05:25 > 0:05:27I need to go help the girls in breakfast.
0:05:27 > 0:05:30- Why's that?- I have a sick person.
0:05:30 > 0:05:32Does that happen a lot?
0:05:32 > 0:05:33Every day!
0:05:35 > 0:05:38One, two, three, yeah, one, two, three.
0:05:41 > 0:05:42Yeah, yeah, yeah.
0:05:42 > 0:05:47Like you see, one person less is a very, very big deal.
0:05:50 > 0:05:51I have a fantastic team.
0:05:51 > 0:05:54- Hard workers?- Oh, they are, they are.- Where are they from?
0:05:54 > 0:05:59Um, most of them from Poland, Portugal, Romanian.
0:05:59 > 0:06:04Most of my staff have very low, low - like me - English skills.
0:06:09 > 0:06:14Every month, I have two or three new staff, every month.
0:06:14 > 0:06:18They learn English, then go to another department. It's quite good.
0:06:18 > 0:06:22You know, they learn, they evolve, they move on. I find that amazing.
0:06:22 > 0:06:25Good to see my staff grow.
0:06:25 > 0:06:27More?
0:06:27 > 0:06:28That's it?
0:06:28 > 0:06:31Oh, we're good, we're good, then.
0:06:31 > 0:06:33I love my staff, that's for sure.
0:06:33 > 0:06:35Right, girls?
0:06:35 > 0:06:37See you!
0:06:46 > 0:06:49The resort's three world-class golf courses attract
0:06:49 > 0:06:51players from near and far.
0:06:52 > 0:06:55Many are keen to try their luck on the 2010 course,
0:06:55 > 0:06:58which was built for the Ryder Cup four years ago.
0:07:00 > 0:07:06It's our Lady Captains holiday. We're from Carden Park near Chester.
0:07:06 > 0:07:09And we've been here four days. Four days have gone.
0:07:09 > 0:07:12We've had some rain, but we've had lots of sunshine,
0:07:12 > 0:07:14and the staff have been excellent.
0:07:14 > 0:07:18Today, we are playing two teams, Team Europe and Team USA,
0:07:18 > 0:07:22Ryder Cup style, and the winning team will get a little mini Ryder Cup.
0:07:22 > 0:07:24We've got one more to do
0:07:24 > 0:07:27and then we're going over to the hotel to have afternoon tea.
0:07:31 > 0:07:35While the Carden Park golfing ladies head off for their afternoon tea,
0:07:35 > 0:07:37in the kitchen, Head Chef Simon
0:07:37 > 0:07:41and his team are busy getting to grips with a new menu.
0:07:41 > 0:07:44This is one person no cucumber,
0:07:44 > 0:07:48two people no salmon, OK? So we give them chicken instead.
0:07:48 > 0:07:49Yep, that's fine.
0:07:50 > 0:07:55We serve afternoon tea within 2½ hours, so it's quite a quick process.
0:07:55 > 0:07:57Um...
0:07:57 > 0:08:01But you will find we get a lot of dietaries to deal with, so it's easy
0:08:01 > 0:08:03when someone has a stand as is, but then you've got to be
0:08:03 > 0:08:06really careful with gluten-frees, dairy-frees and that,
0:08:06 > 0:08:09so it's quite a big thing for us.
0:08:09 > 0:08:12- Quite a few. At least 160.- Really?
0:08:12 > 0:08:14Yeah. At least.
0:08:14 > 0:08:16Right, 113, yeah?
0:08:16 > 0:08:20The kitchen has run short of some items, but luckily Perry's on hand.
0:08:20 > 0:08:24OK, I do need you to go to the Manor to get me about 15 small tartlets.
0:08:24 > 0:08:28- No worries.- If that's OK?- Yeah. ..Let's go to the Manor.
0:08:36 > 0:08:39Now Perry's probably got to run a mile to go and get stuff
0:08:39 > 0:08:42from the Manor for us, cos our ordering isn't as good.
0:08:42 > 0:08:46So Perry's got to pick up the pieces for us for that.
0:08:46 > 0:08:48- Where are we going now, then?- Manor.
0:08:48 > 0:08:52- What for?- Get some tartlets. 15 tartlets.
0:08:54 > 0:08:56Don't really get time for lunch.
0:08:56 > 0:08:59Don't really get time.
0:09:03 > 0:09:07The Carden Park golfing ladies arrive for their afternoon tea.
0:09:07 > 0:09:09Let's have a photograph. We ready?
0:09:13 > 0:09:17- Thank you for a good holiday. - Cheers! Cheers! Cheers!
0:09:18 > 0:09:21Absolutely gorgeous. Really scrummy.
0:09:21 > 0:09:25I think the piece de resistance. It's absolutely wonderful.
0:09:25 > 0:09:27We couldn't have asked for more.
0:09:27 > 0:09:29I've never seen an afternoon tea like this.
0:09:29 > 0:09:31I've had an absolutely fantastic time.
0:09:31 > 0:09:34Beautiful place and beautiful courses.
0:09:36 > 0:09:39The ladies are eager to find out which team
0:09:39 > 0:09:40won their Ryder Cup Challenge.
0:09:40 > 0:09:43For USA, come out, please!
0:09:45 > 0:09:48Well done. Well done.
0:09:48 > 0:09:50- Thank you so much. - Stand in the middle.
0:09:54 > 0:09:57But while the ladies celebrate their win, in the kitchen,
0:09:57 > 0:09:58there's been an accident.
0:09:58 > 0:10:00I didn't go over, I just jarred it.
0:10:00 > 0:10:04One of the team, Chris, has slipped on some Yorkshire pudding mix
0:10:04 > 0:10:06left on the floor and hurt his back.
0:10:08 > 0:10:10Right, let's not make Yorkshire puddings
0:10:10 > 0:10:13in the middle of an afternoon tea service.
0:10:13 > 0:10:15I just jarred it myself, that's all.
0:10:15 > 0:10:19So...just...stand up.
0:10:19 > 0:10:22So...
0:10:22 > 0:10:23Accidents do happen.
0:10:23 > 0:10:25Chris just jolted his back a little bit
0:10:25 > 0:10:27from a bit of grease on the floor.
0:10:27 > 0:10:29We're just going to keep a monitor on him.
0:10:29 > 0:10:35Fill out the accident report form with him, but again, it's...
0:10:35 > 0:10:38It's a kitchen. Accidents happen.
0:10:38 > 0:10:40So it's just making sure he's all right now,
0:10:40 > 0:10:42and we follow the right procedures.
0:10:47 > 0:10:49Good afternoon!
0:10:49 > 0:10:52Silvia is on her daily round of kitchen checks.
0:10:52 > 0:10:54You're just calling me again.
0:10:54 > 0:10:56Hello, Sylvia.
0:10:56 > 0:10:59Yeah? RESPONSE INDISTINCT
0:10:59 > 0:11:02Yeah, of course, I don't want to help you...again!
0:11:02 > 0:11:05And she's got a bone to pick with Chef Stewart.
0:11:05 > 0:11:09- Nothing's been signed, Chef. - Yeah, that's because- BLEEP- is he?
0:11:09 > 0:11:10And...?
0:11:13 > 0:11:15What would you like me to do?
0:11:15 > 0:11:16SHE LAUGHS
0:11:16 > 0:11:19Up-to-date cleaning records must be kept for each kitchen
0:11:19 > 0:11:22to meet with health and safety regulations.
0:11:22 > 0:11:24I don't want you to sign.
0:11:24 > 0:11:26What do you want me to do?
0:11:26 > 0:11:29We're going to guess where it's clean and not clean.
0:11:29 > 0:11:32It's like that wall over there. Not sure they won't move everything.
0:11:32 > 0:11:35So we need to make sure they do it.
0:11:35 > 0:11:37- Yeah?- Ceiling on the list?
0:11:37 > 0:11:40- I don't know how stuff ends up up there.- It's your guys...
0:11:40 > 0:11:42- Oh, yeah, we always do that. - ..playing.
0:11:42 > 0:11:44See? That one is the worst.
0:11:44 > 0:11:48All the people where it's not signed, so I'm not very happy with that.
0:11:48 > 0:11:52Cos they know they need to clean, but they need to sign as well.
0:11:52 > 0:11:54Silvia has tracked down someone else
0:11:54 > 0:11:57who hasn't filled in the kitchen paperwork.
0:11:57 > 0:11:59Hello, hello! How are you?
0:12:00 > 0:12:03- OK?- Oh, no.- Oh, yes.
0:12:03 > 0:12:06- Tell me.- All the papers signed?
0:12:06 > 0:12:09- We no signed paper.- Why?
0:12:10 > 0:12:12So I pay you less?
0:12:12 > 0:12:13- Yes.- Yes.
0:12:13 > 0:12:16So maybe I pay you £5 an hour?
0:12:16 > 0:12:19No sign papers, less money, yeah?
0:12:19 > 0:12:22- No.- OK, then, sign papers, yeah?
0:12:22 > 0:12:24And up money?
0:12:24 > 0:12:26No, no, you don't sign papers.
0:12:26 > 0:12:28Sign the papers.
0:12:28 > 0:12:29See you!
0:12:30 > 0:12:34- I think you're here to do a job, so do it.- Yeah.
0:12:34 > 0:12:37If it needs having a go at somebody, you need to have a go at somebody.
0:12:37 > 0:12:41I forget all the time anyway. I do whatever I need to do and then...
0:12:41 > 0:12:43Some people don't, they sulking...
0:12:43 > 0:12:46It's quite difficult to work with them,
0:12:46 > 0:12:50but in the end you start to learn how to speak with these people as well
0:12:50 > 0:12:51and they're quite all right.
0:12:51 > 0:12:54But after ten years, not now.
0:12:58 > 0:13:00There's a slight hitch with the wedding.
0:13:00 > 0:13:05The couple's vows are on hold as they wait for some important guests.
0:13:06 > 0:13:11Her family was stuck in traffic, her dad and mum and ten nephews.
0:13:11 > 0:13:13So...they were close by.
0:13:13 > 0:13:15The registrar's happy to wait a few minutes,
0:13:15 > 0:13:18which is really nice cos she wants her family there.
0:13:18 > 0:13:21So they've just arrived and we're ready to go.
0:13:23 > 0:13:24HARP PLAYS
0:13:29 > 0:13:33Ladies and gentlemen, would you please be upstanding for your bride?
0:13:39 > 0:13:41They look lovely, don't they, together?
0:13:41 > 0:13:45You are here today to celebrate the marriage of Zara and Adam
0:13:45 > 0:13:49and to witness their vows of matrimony.
0:13:49 > 0:13:52Adam, will you take Zara to be your wedded wife
0:13:52 > 0:13:55- and remain true to her for the rest of your life?- I will.
0:13:55 > 0:13:58Zara, will you take Adam to be your wedded husband
0:13:58 > 0:14:01and remain true to him for the rest of your life?
0:14:01 > 0:14:02- I will.- Thank you.
0:14:02 > 0:14:04Before our family and our friends...
0:14:04 > 0:14:06Before our family and friends...
0:14:06 > 0:14:08..I give you this ring...
0:14:08 > 0:14:09..I give you this ring...
0:14:09 > 0:14:11- ..as a symbol... - ..as a symbol...
0:14:11 > 0:14:13..of my love and respect for you.
0:14:13 > 0:14:15..of my love and respect for you.
0:14:15 > 0:14:18You are now husband and wife.
0:14:18 > 0:14:21APPLAUSE
0:14:24 > 0:14:27I feel calmer once the ceremony's over, sort of...
0:14:27 > 0:14:29just know it's all going to flow now,
0:14:29 > 0:14:32it's always getting the first step over with.
0:14:32 > 0:14:35CHEERING AND WHISTLING
0:14:35 > 0:14:38But as well as catering for intimate events,
0:14:38 > 0:14:42at the other end of the scale, the ability to host large
0:14:42 > 0:14:46corporate conferences means big business for the hotel.
0:14:47 > 0:14:50Today the Football Conference League is here
0:14:50 > 0:14:54for their Annual General Meeting and Gala Dinner.
0:14:54 > 0:14:56Afternoon, then, guys.
0:14:56 > 0:15:00We've got a dinner on today, Football Conference Association.
0:15:00 > 0:15:03For, er...550.
0:15:03 > 0:15:0822-year-old Azmat Amin is the floor manager in charge of service tonight.
0:15:08 > 0:15:10Make sure the back of house is done.
0:15:10 > 0:15:12And then if we concentrate on the room as well
0:15:12 > 0:15:15and make sure everything's getting done in the room.
0:15:15 > 0:15:17- Let's go.- Cheers.
0:15:20 > 0:15:24But first the room needs to be transformed from a conference suite
0:15:24 > 0:15:26into a dazzling banqueting hall.
0:15:26 > 0:15:29Despite the large scale of the event,
0:15:29 > 0:15:34Azmat insists his team pays attention to the small details.
0:15:34 > 0:15:35Put yourself in the guests' shoes.
0:15:35 > 0:15:37Look at the table.
0:15:37 > 0:15:39Yeah? Stand back and look at it.
0:15:39 > 0:15:42It still doesn't look right, does it?
0:15:42 > 0:15:45You've just got to make sure every single thing is straight.
0:15:45 > 0:15:49Yeah? So that's how every complete setting should be.
0:15:49 > 0:15:50- OK?- Right.- Let's get it done.
0:15:52 > 0:15:54You've got to be authoritative
0:15:54 > 0:15:58as well as at the same time ensure that everyone's happy.
0:15:58 > 0:16:02But with a large team, you've got so many personalities to... Ooh!
0:16:02 > 0:16:05You've got so many personalities to manage as well.
0:16:05 > 0:16:08As the chandeliers are lowered into place,
0:16:08 > 0:16:11Azmat checks that the room's transformation is complete.
0:16:13 > 0:16:15It's all looking good, isn't it? Yeah.
0:16:15 > 0:16:19So the guys have enough time now to go on break, come back down
0:16:19 > 0:16:21and ready your head for the busy service ahead.
0:16:21 > 0:16:25Single file, please, guys. Left-hand side of your table.
0:16:31 > 0:16:33Perry's back with the tartlets.
0:16:33 > 0:16:35Get the box down there.
0:16:37 > 0:16:39Where does 12 turn into 240?
0:16:39 > 0:16:41Ha, that'll be hard.
0:16:41 > 0:16:46But 228 surplus tartlets are the least of Simon's worries.
0:16:46 > 0:16:51With one man down, afternoon tea service must go on.
0:16:51 > 0:16:53So that's not to go yet. That's not to go?
0:16:53 > 0:16:55I need a hamper for that table.
0:16:55 > 0:16:57Yeah, but you just said don't send hampers.
0:16:57 > 0:17:00- I need a hamper... - So you can send hampers.
0:17:00 > 0:17:03In a minute, I need one gluten-free stand from you, yeah?
0:17:03 > 0:17:05Get Dave sorted, then do one gluten-free.
0:17:05 > 0:17:07Mo, just take what we tell you
0:17:07 > 0:17:09and we'll only send checks that come through.
0:17:09 > 0:17:12- Yeah...- Yeah, that's fine, let's go.
0:17:12 > 0:17:14Any dietaries need to be said to me straightaway.
0:17:14 > 0:17:18- You did send the chicken.- Where's the check? Where does it say on here?
0:17:18 > 0:17:21You write it on here and I'll do it, but...
0:17:21 > 0:17:22this is rubbish, man.
0:17:24 > 0:17:26I need 117 hampers, yeah?
0:17:26 > 0:17:28Mo, Mo, Mo, again.
0:17:28 > 0:17:30I'll send, you take.
0:17:32 > 0:17:36This is pretty much the way it's going to go.
0:17:36 > 0:17:38We've had a little incident with Chris,
0:17:38 > 0:17:40but we've all got to muck in now.
0:17:42 > 0:17:44HE WHISTLES
0:17:44 > 0:17:46He's up.
0:17:46 > 0:17:50Yeah? He'll have a little dance tonight, he'll be out on the town.
0:17:50 > 0:17:51Are you OK there?
0:17:51 > 0:17:54So, give me a call and then, as far as we're aware,
0:17:54 > 0:17:56- back Wednesday.- Yeah.
0:17:56 > 0:17:58Permitting.
0:17:58 > 0:18:00- Cheers, thanks a lot.- Thanks, cheers.
0:18:00 > 0:18:03We are in control all the time.
0:18:03 > 0:18:06It's catering, you know, you never know what's going to happen
0:18:06 > 0:18:07or what'll get thrown at you.
0:18:07 > 0:18:09So we need one, two...
0:18:09 > 0:18:13In the back it might be a bit crazy, but we make sure that out the front
0:18:13 > 0:18:15it's all singing and dancing.
0:18:21 > 0:18:23In the pavilion, a lavish spread is ready
0:18:23 > 0:18:26for the newly-weds and their party.
0:18:26 > 0:18:29Oh, just all of it, I just love it!
0:18:29 > 0:18:30All of this type of...
0:18:30 > 0:18:35Can I ask the top table if they would like to go to the buffet.
0:18:35 > 0:18:37This is the part I've been waiting for.
0:18:37 > 0:18:40The ceremony was just one of those things that needed to happen.
0:18:40 > 0:18:42It's all about the food.
0:18:42 > 0:18:44Lovely, isn't it, a very nice spread.
0:18:44 > 0:18:45I'm very impressed with it.
0:18:45 > 0:18:50I'll have to give the tops to Zara for that one cos she planned this.
0:18:50 > 0:18:53But while the adults tuck in, the children are still
0:18:53 > 0:18:57waiting for the meals that were ordered separately for them.
0:18:57 > 0:19:00We've gone differently to what we normally do with the barbecues.
0:19:00 > 0:19:03Everyone just goes there, the children don't have separate food.
0:19:03 > 0:19:07So I think that difference wasn't picked up quick enough.
0:19:07 > 0:19:11Fran calls the kitchen to track down the missing food.
0:19:11 > 0:19:14All right, cheers, bye!
0:19:16 > 0:19:19They're plating up the children's meals now.
0:19:19 > 0:19:22Sorry about the delays with kids' meals.
0:19:22 > 0:19:24I think Chef wasn't happy with them.
0:19:24 > 0:19:28So rather than send them out, he wanted to make sure...
0:19:28 > 0:19:30But they're on their way up now.
0:19:30 > 0:19:33He's plated and they're on their way, just to let you know. OK?
0:19:39 > 0:19:43Finally, the children's meals come up from the kitchen.
0:19:44 > 0:19:45- Chicken dinner?- Yeah.
0:19:45 > 0:19:49- Yeah? - About an hour late, but, you know.
0:19:49 > 0:19:54Not much I can do personally, it's more the kitchen side,
0:19:54 > 0:19:57so I've gone over to them one-to-one and apologised, so...
0:19:57 > 0:20:00just making sure everything else goes smoothly
0:20:00 > 0:20:03so it won't seem such a big deal by the end of the night then.
0:20:08 > 0:20:10Individually, please, checking your tables.
0:20:10 > 0:20:12If you've finished yours, check someone else's.
0:20:12 > 0:20:15In the Convention Centre,
0:20:15 > 0:20:18the Football Conference Gala Dinner is about to kick off.
0:20:18 > 0:20:21We've opened all the doors, staff are all in position.
0:20:21 > 0:20:24Let's get rock'n'roll!
0:20:25 > 0:20:27It's the FA Trophy
0:20:27 > 0:20:31from about six weeks ago at Wembley against Gosport Borough, 4-0.
0:20:31 > 0:20:35And we're very hopeful that it'll be Wrexham's turn next season.
0:20:35 > 0:20:38- Are we all OK there? - No, we're waiting to order wine.
0:20:38 > 0:20:41- Some wine, is it?- Yeah. - What would you like, sir?
0:20:41 > 0:20:43Azmat's got a lot on his plate this evening -
0:20:43 > 0:20:47he and his team are expected to deliver a flawless service
0:20:47 > 0:20:49to over 500 guests.
0:20:49 > 0:20:52Everyone stand behind your team leaders.
0:20:52 > 0:20:55Remember, we said quiet in the kitchen, please.
0:20:55 > 0:20:57We resort back to the teachers in school
0:20:57 > 0:21:01so the team leaders I refer to as the teachers, and the pupils behind,
0:21:01 > 0:21:03while they're waiting for the chefs to go.
0:21:03 > 0:21:06Are we ready to go, then, guys?
0:21:06 > 0:21:07Just up there.
0:21:07 > 0:21:10Come on, guys, quick as you can, please.
0:21:10 > 0:21:13With four courses on the gala dinner menu,
0:21:13 > 0:21:16the service staff have a long night ahead.
0:21:16 > 0:21:18How many tables have you got left?
0:21:18 > 0:21:21- They're done.- Go out and help someone else then. Yeah? Let's go.
0:21:21 > 0:21:22Are you done?
0:21:22 > 0:21:26- I need to do a drink order, but haven't got time.- Help someone else.
0:21:26 > 0:21:29If we've done our tables, start helping someone else.
0:21:29 > 0:21:33Remember, you're working in pairs, take it as slow as you need to be.
0:21:33 > 0:21:35Don't want to see any breakages in the room.
0:21:35 > 0:21:38OK? Let's go then, guys.
0:21:45 > 0:21:47I'm going home.
0:21:47 > 0:21:50That's what the idea is.
0:21:50 > 0:21:53I have two kids waiting for food, dinner.
0:21:53 > 0:21:58And of course we have the ironing and cleaning and all these we don't like.
0:21:58 > 0:22:02But Silvia has one last kitchen to check on.
0:22:02 > 0:22:03Hello!
0:22:03 > 0:22:06You guys are in a bit of mess, aren't we?
0:22:06 > 0:22:10What's happened with my floor?
0:22:10 > 0:22:12- I'm busy.- You busy?- Yeah.
0:22:12 > 0:22:14OK, you need a hand?
0:22:14 > 0:22:16- Yeah.- Yeah?
0:22:17 > 0:22:20If I do this, you clean the floor for me?
0:22:20 > 0:22:21- All right.- Let's go then.
0:22:23 > 0:22:25So no time to go home yet.
0:22:31 > 0:22:34As usual, Sylvia...
0:22:34 > 0:22:36KITCHEN NOISE DROWNS SPEECH
0:22:36 > 0:22:40Yeah, that's why sometimes I just leave at ten o'clock.
0:22:40 > 0:22:42Cos every time, something happens.
0:22:44 > 0:22:47- How long have you been here? - Ten years.
0:22:47 > 0:22:49Ten years. Life sentence, isn't it?
0:22:50 > 0:22:53My girls, my work, I like to do it.
0:22:53 > 0:22:56It's my family, at the end of the day.
0:22:57 > 0:22:59I like the challenges as well.
0:22:59 > 0:23:01Every day is different.
0:23:01 > 0:23:05How much have things changed for you since ten years, when you first came here?
0:23:05 > 0:23:06A lot.
0:23:06 > 0:23:09I think I did a lot myself, actually.
0:23:09 > 0:23:12Don't speak English to be where I am now.
0:23:12 > 0:23:16I know it's just clean pots and pans in a suit, but...
0:23:16 > 0:23:17Still...
0:23:21 > 0:23:25In the Olive Tree Restaurant kitchen, Chef Simon's day...
0:23:25 > 0:23:27Got an issue with Perry.
0:23:27 > 0:23:30..is going from bad to worse.
0:23:30 > 0:23:32We feared Perry's been a bit upset,
0:23:32 > 0:23:35just want to get to the bottom of what's wrong with Pez.
0:23:35 > 0:23:40Perry's upset because some of the staff have been leaving their rubbish behind.
0:23:40 > 0:23:43Pez, had a bit of an issue with yoghurts, I hear.
0:23:43 > 0:23:45- Yeah.- Yeah?- I do have an issue.
0:23:45 > 0:23:48- Can I swear?- You can swear...
0:23:48 > 0:23:50- Some- BLEEP- yogurt pots on the floor.
0:23:50 > 0:23:53- Which means...- BLEEP
0:23:53 > 0:23:55So, yeah, so we'll have to stop it.
0:23:55 > 0:23:59- These are them.- Evidence.
0:23:59 > 0:24:03They're the wrappers, the tops.
0:24:03 > 0:24:06- It's annoying. - It winds Pez up, you know.
0:24:06 > 0:24:10Just...if someone wants a yogurt, we'll willingly give them a yogurt.
0:24:10 > 0:24:12- But don't just... - Put it on the floor,
0:24:12 > 0:24:14especially when there's a bin six feet away from you.
0:24:14 > 0:24:18Yeah. So you can see Pez gets a bit upset with that,
0:24:18 > 0:24:21- so we'll go and talk it out with the restaurant now.- Yeah, good.
0:24:21 > 0:24:25- Catch you in a bit. - Yeah, you will.- Cheers.
0:24:28 > 0:24:31I think other guys got pride in their job, to be honest with you.
0:24:31 > 0:24:32I don't think it's just me.
0:24:32 > 0:24:35I mean, we all try
0:24:35 > 0:24:38and make the Celtic Manor the best hotel it can be.
0:24:40 > 0:24:44Perry has finally reached the end of his shift.
0:24:47 > 0:24:50There's just one place left for Perry to run to -
0:24:50 > 0:24:51home.
0:24:56 > 0:25:01It's a pleasure to welcome the Vice-President of Wales, Trevor Lloyd Hughes...
0:25:01 > 0:25:04At the Gala Dinner, the speeches are over-running.
0:25:06 > 0:25:11The main course is on hold, and the chefs are not impressed.
0:25:11 > 0:25:13Five minutes he told me when I went out there,
0:25:13 > 0:25:17so I'm hoping half past we should be done. I'll go and check again.
0:25:17 > 0:25:20It's time to get really annoyed now cos it's chicken
0:25:20 > 0:25:23and chicken gets spoiled really quickly,
0:25:23 > 0:25:25especially when it's cooked.
0:25:25 > 0:25:28so they want to get it out as quick as they can, but...
0:25:28 > 0:25:31So I'm the guy in the middle getting the brunt of it from all areas.
0:25:31 > 0:25:33They're saying hurry up
0:25:33 > 0:25:35and these ones saying faster.
0:25:36 > 0:25:38With the speeches finally over,
0:25:38 > 0:25:41it's action stations for Azmat and his service staff.
0:25:43 > 0:25:45As you can see, it's a military operation going on,
0:25:45 > 0:25:47everyone queuing up with their plates.
0:25:47 > 0:25:50Overall, we should be serving main course
0:25:50 > 0:25:53for 450 people within four minutes.
0:25:54 > 0:25:58And it takes a well-organised team to deliver that speed of service.
0:26:00 > 0:26:02Let's go then, guys!
0:26:03 > 0:26:06Over the next two hours, Azmat co-ordinates his staff
0:26:06 > 0:26:08as they serve and clear away each course,
0:26:08 > 0:26:11from starters to after-dinner coffee.
0:26:15 > 0:26:18While the guests enjoy their disco, the night is far from over
0:26:18 > 0:26:22for Azmat and his crew, who have a massive clear-up job on their hands.
0:26:23 > 0:26:25It's been a brilliant day.
0:26:25 > 0:26:28It is all about team work. I'm only as strong as my team.
0:26:28 > 0:26:30But the night is still young
0:26:30 > 0:26:33and we've a hell of a lot to get done before we finish tonight.
0:26:37 > 0:26:42Fran's got one last opportunity to add a romantic touch to the day.
0:26:42 > 0:26:46Things like this you see on the telly in the movies as well.
0:26:46 > 0:26:50I think it makes it feel like their wedding night for them.
0:26:53 > 0:26:56- Oh, that's nice.- We've got the living room here
0:26:56 > 0:27:01and then if you follow the petals, it takes you round to your room.
0:27:01 > 0:27:05I think the rose petals, surprised to see that, so it's good.
0:27:05 > 0:27:08Of all the different places you could get married,
0:27:08 > 0:27:10in all the different cities and countries,
0:27:10 > 0:27:12yeah, this was perfect for us.
0:27:12 > 0:27:15- We loved it.- Yeah, I'll repeat that.
0:27:15 > 0:27:18It was the first venue we saw and chose it straightaway.
0:27:18 > 0:27:20- Yeah, honestly. - And the sun came out as well,
0:27:20 > 0:27:22which is a change in Wales, so I'm happy about that.
0:27:22 > 0:27:26- I'll say I did that, it was all me.- Yeah.
0:27:28 > 0:27:31OK, one, two, three.
0:27:31 > 0:27:33CHEERING AND APPLAUSE
0:27:36 > 0:27:40Ladies and gentlemen, can I please ask our bridegroom
0:27:40 > 0:27:43to escort his wife onto the dance floor
0:27:43 > 0:27:45for the first dance.
0:27:45 > 0:27:48For Zara and Adam, it's nearly the end
0:27:48 > 0:27:51of the special day that Fran has organised for them.
0:27:51 > 0:27:54I've always wanted to work in weddings.
0:27:54 > 0:27:57All girls, I think, dream of your wedding.
0:27:57 > 0:28:01So, yeah, always been wanting to see weddings here.
0:28:01 > 0:28:05I'm so happy for them cos it's all their plans have come together.
0:28:10 > 0:28:14Next time on Hotel 24/7...
0:28:15 > 0:28:17The heat's on in the kitchen for Mike,
0:28:17 > 0:28:21whose cooking is scrutinised by three of the hotel's top bosses.
0:28:21 > 0:28:25Every single plate passes by one of our sets of eyes.
0:28:25 > 0:28:27Yeah, mine definitely do, I don't know about the two of you.
0:28:27 > 0:28:30The resort's owner, Sir Terry Matthews,
0:28:30 > 0:28:33pays the breakfast staff a surprise visit.
0:28:33 > 0:28:35How many people would have come in for breakfast?
0:28:35 > 0:28:38- 600.- 600 people came in today?
0:28:39 > 0:28:43And Operations Director Matthew takes a dive.
0:28:43 > 0:28:44Have I got a split?