0:00:02 > 0:00:03Scotland is changing.
0:00:04 > 0:00:07The population has never been higher.
0:00:07 > 0:00:10More than five million people live and work here.
0:00:14 > 0:00:15The country is more diverse,
0:00:15 > 0:00:19with more people speaking Polish than Gaelic at home.
0:00:20 > 0:00:22The ethnic mix is richer than ever.
0:00:22 > 0:00:27I find myself speaking with words like "wee".
0:00:27 > 0:00:31Scotland's industries are evolving and digital businesses booming.
0:00:31 > 0:00:36Engineering and old industries are being replaced by the new.
0:00:37 > 0:00:41The growth and the jobs and the amazing new stuff is here.
0:00:41 > 0:00:43More than two million foreign visitors a year
0:00:43 > 0:00:46are boosting the Scottish economy.
0:00:46 > 0:00:48You can swim with dolphins all over the world.
0:00:48 > 0:00:51This is where you get to swim with monsters.
0:00:51 > 0:00:53Wonderful!
0:00:53 > 0:00:54So how does modern Scotland work?
0:00:56 > 0:00:59What does it mean to be Scottish in 2015?
0:00:59 > 0:01:02How are Scotland's jobs and industries
0:01:02 > 0:01:04competing on a global stage?
0:01:04 > 0:01:06How do others see us?
0:01:07 > 0:01:11This series goes to the heart of contemporary Scottish life
0:01:11 > 0:01:15to reveal how Scotland works.
0:01:21 > 0:01:25Scotland was once an industrial powerhouse.
0:01:25 > 0:01:29But today, the world of work is changing.
0:01:29 > 0:01:33A new industrial revolution is transforming the Scottish economy,
0:01:33 > 0:01:37now worth almost ?150 billion a year.
0:01:37 > 0:01:41More than two million Scots are in employment.
0:01:41 > 0:01:45Their working lives are very different from previous generations.
0:01:46 > 0:01:48So what are the new industries
0:01:48 > 0:01:50bringing jobs and prosperity to Scotland?
0:01:52 > 0:01:54And who are the innovative Scottish trailblazers
0:01:54 > 0:01:57building the businesses of the future?
0:01:57 > 0:01:59What do Scots want from their working lives?
0:02:02 > 0:02:06This is modern Scotland at work.
0:02:14 > 0:02:17Tobermory, on the Isle of Mull,
0:02:17 > 0:02:20a tradition Scottish island community.
0:02:20 > 0:02:24Not the kind of place you'd expect to find a hi-tech revolution.
0:02:24 > 0:02:25But change is coming.
0:02:28 > 0:02:31This remote part of Scotland is about to be connected
0:02:31 > 0:02:32to the mainland and the world
0:02:32 > 0:02:34by a new internet service...
0:02:36 > 0:02:38..superfast fibre broadband.
0:02:41 > 0:02:45It promises to transform the working lives of people here.
0:02:46 > 0:02:48Until now, a slow connection to the internet
0:02:48 > 0:02:51has been damaging the local economy.
0:02:51 > 0:02:52This printing company,
0:02:52 > 0:02:54run by married couple Brian and Christine Swinbanks,
0:02:54 > 0:02:57is being affected by the slow internet service.
0:02:57 > 0:03:01We make jigsaw puzzles from photographs.
0:03:01 > 0:03:05We also make canvases for clients as well from photographs.
0:03:05 > 0:03:08Now, this is just us working... Chris, could you hold that for me?
0:03:08 > 0:03:10That's great. ..on a new sign that we're doing
0:03:10 > 0:03:13for one of the hotels down the street here.
0:03:13 > 0:03:18We're just taking off what we call the application tape.
0:03:18 > 0:03:21It's this lovely thing about making things, isn't it, Chris?
0:03:21 > 0:03:24There's something very satisfying in actually making something
0:03:24 > 0:03:28and seeing it for sale on a shop or on someone's wall
0:03:28 > 0:03:30and going round and knowing that you
0:03:30 > 0:03:33have actually helped make that product.
0:03:34 > 0:03:38We get a huge amount of data coming down the line to us.
0:03:38 > 0:03:40Some of the biggest files that we've had,
0:03:40 > 0:03:43from one of our graphic people that we work with in London,
0:03:43 > 0:03:44was over 900 megabytes.
0:03:45 > 0:03:48Really, for us to have high-speed broadband
0:03:48 > 0:03:50will make a tremendous difference.
0:03:55 > 0:03:58A 45-minute ferry crossing separates Mull from the mainland.
0:04:01 > 0:04:04The island has just under 3,000 inhabitants.
0:04:04 > 0:04:07In the last decade, the population has been rising.
0:04:09 > 0:04:11More people are choosing to live and work here.
0:04:12 > 0:04:16Families are arriving in search of a better quality of life
0:04:16 > 0:04:19and more young locals are opting to stay.
0:04:20 > 0:04:24The increase in population here has been dramatic, it's been good,
0:04:24 > 0:04:28and I think it's in part due to many of the things that are going on,
0:04:28 > 0:04:30many of the small industries, the increases in tourism,
0:04:30 > 0:04:35but they all demand, they demand instant communications nowadays
0:04:35 > 0:04:38and that's critical to us all, it really is critical.
0:04:41 > 0:04:43All kinds of ventures are being held back
0:04:43 > 0:04:46by Mull's slow connection speeds,
0:04:46 > 0:04:50including Tobermory's thriving artistic community.
0:04:50 > 0:04:55At the An Tobar Arts Centre, local musicians can perform and record.
0:04:55 > 0:04:58The facilities are equal to anything on the mainland,
0:04:58 > 0:05:02but the lack of a decent internet service is causing problems.
0:05:03 > 0:05:06Everyone's working at really high levels of quality
0:05:06 > 0:05:10and then you have to put it all on a hard drive
0:05:10 > 0:05:12and put it in an envelope and post it.
0:05:13 > 0:05:19It's quicker to walk to Glasgow with your information rather than
0:05:19 > 0:05:22try and send it down the line, so it can't come soon enough.
0:05:25 > 0:05:28We just want to be connected up with the rest of the world.
0:05:28 > 0:05:31Everybody likes the remoteness of living here,
0:05:31 > 0:05:33but we want the best of both worlds.
0:05:36 > 0:05:38Now, at last,
0:05:38 > 0:05:41Mull is being hard-wired to the network.
0:05:41 > 0:05:44It won't be the first time this part of Scotland
0:05:44 > 0:05:46has made communications history.
0:05:46 > 0:05:47In 1956,
0:05:47 > 0:05:49Oban became the landing point
0:05:49 > 0:05:52for the first ever transatlantic telephone cable.
0:05:53 > 0:05:55Now it has become the hub
0:05:55 > 0:05:58of Scotland's newest fibre broadband network.
0:06:00 > 0:06:04This is one of the largest broadband roll-out programmes in Europe,
0:06:04 > 0:06:06right across the Highlands and Islands of Scotland.
0:06:08 > 0:06:12Chief engineer Bob Matthews is the man in charge of the project.
0:06:14 > 0:06:17So, what is it? 15 minutes before we...?
0:06:18 > 0:06:19They're ready to go.
0:06:19 > 0:06:23I think most people think that a lot of communication is by satellite,
0:06:23 > 0:06:26whereas it's certainly not now.
0:06:28 > 0:06:33I'll guess 99% of communication is international communication...
0:06:33 > 0:06:35I thought 95, but...
0:06:35 > 0:06:40Yeah, 95 to 99 is by these kind of cables, undersea cables.
0:06:42 > 0:06:47The cable is behind you. Yes... Ready to start.
0:06:47 > 0:06:49Just waiting for the right time.
0:06:51 > 0:06:54Costing ?145 million,
0:06:54 > 0:06:56this project aims to connect at least 84%
0:06:56 > 0:07:02of homes and businesses in the region to fibre broadband by 2016.
0:07:02 > 0:07:04It's a huge engineering challenge
0:07:04 > 0:07:06for the workers who are laying the cable.
0:07:07 > 0:07:11The area to be covered is 15,000 square miles,
0:07:11 > 0:07:13the size of Belgium.
0:07:13 > 0:07:17Over 800km of land-based cable is being laid across the region.
0:07:19 > 0:07:22Spanning the water between the mainland and the islands
0:07:22 > 0:07:24is a trickier job.
0:07:24 > 0:07:27Over 400km of subsea cable
0:07:27 > 0:07:30will be laid underwater via 20 separate crossings
0:07:30 > 0:07:34to connect the outlying islands to the main network.
0:07:34 > 0:07:39These are the 20 cables that we're installing as part of the project.
0:07:39 > 0:07:45So far, we have delivered 17 of the cables. We're on the 18th one now.
0:07:45 > 0:07:49The main challenges, I think, are a lot of this area
0:07:49 > 0:07:54is primarily fishing grounds where we have small fisherman
0:07:54 > 0:07:58fishing there for crab and prawns, et cetera.
0:07:59 > 0:08:04The logistics of asking those people to move has been quite hard.
0:08:05 > 0:08:08This ship carries enough cable to cross an ocean.
0:08:09 > 0:08:12The crossing today is just eight miles.
0:08:15 > 0:08:18Even in summer, weather conditions can cause delays,
0:08:18 > 0:08:20but the team is on schedule.
0:08:24 > 0:08:26Once the cable has reached the island,
0:08:26 > 0:08:29it can finally be connected to the local network,
0:08:29 > 0:08:32linking Mull to the world via high-speed optical fibre.
0:08:35 > 0:08:39The data cable itself, wrapped in layers of protective steel,
0:08:39 > 0:08:41is just a couple of millimetres thick.
0:08:44 > 0:08:47That's the piece there, right in the centre.
0:08:47 > 0:08:48That's 48 fibres.
0:08:52 > 0:08:54Very small.
0:08:54 > 0:08:57WORKER CALLS OUT
0:08:57 > 0:08:58Connection complete.
0:08:58 > 0:09:00Mull has been brought just a little bit closer
0:09:00 > 0:09:02to the world beyond its shores.
0:09:03 > 0:09:05That's quick.
0:09:05 > 0:09:06Yeah.
0:09:06 > 0:09:08Sheesh!
0:09:10 > 0:09:12For islands like Mull,
0:09:12 > 0:09:16the hi-tech lifeline promises to transform the world of work.
0:09:20 > 0:09:24It will allow innovative local businesses to flourish.
0:09:26 > 0:09:29We were watching the boat yesterday, actually,
0:09:29 > 0:09:32laying the cables out in Tobermory Bay
0:09:32 > 0:09:34and it will make...
0:09:34 > 0:09:37It's like the second revolution in Tobermory.
0:09:37 > 0:09:38The first revolution, to me,
0:09:38 > 0:09:41was the steamers and steam ships that came through Tobermory
0:09:41 > 0:09:43and they touched all the towns and they made such a difference,
0:09:43 > 0:09:46because this linked all the Highlands and Islands,
0:09:46 > 0:09:48it linked all the small ports, and at the same time,
0:09:48 > 0:09:51from about 1820 to 1850,
0:09:51 > 0:09:55you saw a massive expansion in Campbeltown, you saw it in Oban,
0:09:55 > 0:09:58you saw it in many other ports up and down the west coast of Scotland.
0:09:58 > 0:10:03I think with digital broadband, this is going to be the second revolution.
0:10:04 > 0:10:06In the Highlands and Islands,
0:10:06 > 0:10:10jobs and prosperity are being boosted by technology.
0:10:11 > 0:10:14On the mainland, it's also having a major impact.
0:10:16 > 0:10:20For years, ambitious Scots were forced to leave for London
0:10:20 > 0:10:23or overseas to compete in the global market.
0:10:23 > 0:10:25Or to become what are known as WILLIEs -
0:10:25 > 0:10:29people who Work In London, but Live In Edinburgh.
0:10:29 > 0:10:34But today, more Scots are pursuing high-flying careers at home
0:10:34 > 0:10:37and creating the Scottish industries of the future.
0:10:41 > 0:10:45Scotland is becoming a global force in computing.
0:10:45 > 0:10:49Around 70,000 Scots now work in the digital industries.
0:10:52 > 0:10:54Companies like Edinburgh-based Rockstar North
0:10:54 > 0:10:58are making Scotland a world leader in computer games.
0:10:58 > 0:11:01The latest edition of their Grand Theft Auto game
0:11:01 > 0:11:05smashed records to make $1 billion in just three days.
0:11:07 > 0:11:10For a new generation of Scottish entrepreneurs,
0:11:10 > 0:11:12all this means one thing -
0:11:12 > 0:11:14a massive opportunity.
0:11:17 > 0:11:20Investor Jamie Coleman is a man with a vision.
0:11:20 > 0:11:23He wants to help build new Scottish technology companies
0:11:23 > 0:11:26that have the potential to go global fast.
0:11:27 > 0:11:30When you think about the start-up communities
0:11:30 > 0:11:32and what's really happening across the world,
0:11:32 > 0:11:35clearly, people think of Silicon Valley and so on,
0:11:35 > 0:11:39but the reality is that what we're building here
0:11:39 > 0:11:43are the new businesses, they are the new ways of working.
0:11:43 > 0:11:45Um, you know...
0:11:45 > 0:11:49When your mammy told you that you should be a doctor or a lawyer,
0:11:49 > 0:11:51those days are over, OK?
0:11:51 > 0:11:54The growth and the jobs and the amazing new stuff is here.
0:11:55 > 0:11:57Jamie sees Scotland as a place
0:11:57 > 0:12:00where the really hard programming problems of the future
0:12:00 > 0:12:42are being solved.
0:12:42 > 0:12:44and facing possible demolition.
0:12:45 > 0:12:49Today, Jamie has transformed it into the biggest cluster
0:12:49 > 0:14:30of new technology companies in the UK.
0:14:32 > 0:14:35Having so many businesses together who,
0:14:35 > 0:14:37while we're doing widely different things,
0:14:37 > 0:14:41are all in similar places in their company's life cycle,
0:14:41 > 0:14:46makes a huge difference. There is something inherently lonely
0:14:46 > 0:14:48about starting a company that very few people
0:14:48 > 0:14:50who aren't doing this can understand.
0:14:50 > 0:14:52Peekabu's product should appeal to everyone.
0:14:52 > 0:14:55It could change the way that all of us use our phones.
0:14:55 > 0:14:57The general idea of what we build
0:14:57 > 0:15:01and what we've got here is a system that we can train
0:15:01 > 0:15:04to look at stuff with a camera and remember what it is.
0:15:04 > 0:15:07We want to take passwords, which are a pain,
0:15:07 > 0:15:09and turn them into the simplest interaction possible.
0:15:09 > 0:15:13You can draw a picture on just about anything, like these cards here,
0:15:13 > 0:15:15and when you go to a website to log in,
0:15:15 > 0:15:18you'd just be confronted with, instead of a password field,
0:15:18 > 0:15:19you'd be able to take a picture,
0:15:19 > 0:15:22something as simple and as random as this -
0:15:22 > 0:15:23it could be on a Post-it note, a sheet of A4,
0:15:23 > 0:15:27or even a photograph that you keep in your wallet, whatever it is -
0:15:27 > 0:15:30and you hold it up and right away,
0:15:30 > 0:15:33it remembers who we are within about a second
0:15:33 > 0:15:35and immediately gets you where you need to be.
0:15:35 > 0:15:39Incubators like this give companies like Peekabu space to evolve
0:15:39 > 0:15:42and they're helping to put Scotland on the technological map.
0:15:42 > 0:15:47What Scotland's got is this right mix of people and of resources
0:15:47 > 0:15:50and of passion for this kind of work
0:15:50 > 0:15:52that means that we have a real...
0:15:54 > 0:15:57We have the germ of a real community here around this digital revolution.
0:15:57 > 0:16:00It fits with that ethos of the changing world,
0:16:00 > 0:16:04of the way that this...engineering and old industries
0:16:04 > 0:16:08are being replaced by the new in a really fundamental way.
0:16:12 > 0:16:14Starting any new business is risky.
0:16:14 > 0:16:18For every success story, many others will fail.
0:16:18 > 0:16:20But Jamie's vision is more than a pipe dream.
0:16:24 > 0:16:27Just down the road is a massive Scottish success story
0:16:27 > 0:16:29that shows what's possible -
0:16:29 > 0:16:34Edinburgh-based flight comparison website Skyscanner.
0:16:34 > 0:16:37In 2013, the company was valued at ?500 million.
0:16:41 > 0:16:44Founded in 2001 by three computer programmers,
0:16:44 > 0:16:48it's on course to become Scotland's first billion-pound tech business.
0:16:48 > 0:16:51They're hiring the cream of Scotland's programming talent
0:16:51 > 0:16:53to help them grow.
0:16:54 > 0:16:5821-year-old graduate Ryan is starting his first real job
0:16:58 > 0:17:01as a programmer at Skyscanner's Edinburgh HQ.
0:17:02 > 0:17:04How's it going?
0:17:04 > 0:17:07Yeah, I'm good, how are you? Good. What are you working on today?
0:17:07 > 0:17:10Just doing the car hire campaign for the US market.
0:17:10 > 0:17:11When you look on the television
0:17:11 > 0:17:14and you see all of the big companies like Facebook and Google
0:17:14 > 0:17:15all over in America,
0:17:15 > 0:17:18you assume that's where the big technology happens
0:17:18 > 0:17:20and I went into university thinking exactly the same,
0:17:20 > 0:17:22and as I went through my studies,
0:17:22 > 0:17:25I realised that I wouldn't need to move anywhere
0:17:25 > 0:17:28to do the level of work that these other companies do -
0:17:28 > 0:17:30it's right here in Scotland
0:17:30 > 0:17:33and we're riding the front of what could be a massive wave here.
0:17:34 > 0:17:37This isn't a specialist technology company.
0:17:37 > 0:17:39Its website is for ordinary customers
0:17:39 > 0:17:42looking for bargain flights.
0:17:42 > 0:17:44Crucially, those customers aren't just in Scotland,
0:17:44 > 0:17:46but worldwide.
0:17:46 > 0:17:50Being online gives Skyscanner and other Scottish companies like it.
0:17:50 > 0:17:54A potential customer base of seven billion people.
0:17:54 > 0:17:57This 21st-century Scottish factory
0:17:57 > 0:17:59shows how times have changed.
0:17:59 > 0:18:03Heavy industry has gone and new ways of working have replaced the old.
0:18:03 > 0:18:04There is this conception
0:18:04 > 0:18:07that Scotland doesn't make anything any more,
0:18:07 > 0:18:10but if you look around here, what we make now is technology
0:18:10 > 0:18:13and we make it really well and we make a lot of it.
0:18:13 > 0:18:16Through in Glasgow, there's a lot of banks.
0:18:16 > 0:18:19Up north in Dundee, there's a lot of games. It's all technology.
0:18:19 > 0:18:20It's not as tangible as a ship is,
0:18:20 > 0:18:22but certainly there's a lot of production
0:18:22 > 0:18:25still happening in Scotland.
0:18:25 > 0:18:27Yeah, it's great. It's great.
0:18:29 > 0:18:32And in 21st-century Scotland, innovation is crucial
0:18:32 > 0:18:35for every industry, even the most traditional.
0:18:37 > 0:18:39Farming has been at the heart of Scottish working life
0:18:39 > 0:18:41for thousands of years.
0:18:43 > 0:18:45Today, it's big business.
0:18:46 > 0:18:5073% of Scotland's land is given over to agriculture,
0:18:50 > 0:18:52over 13 million acres.
0:18:54 > 0:18:58Six and a half million sheep, almost two million cattle,
0:18:58 > 0:19:02and 300,000 pigs grow fat on the land.
0:19:02 > 0:19:06Every year, Scotland grows more than one million tonnes of potatoes.
0:19:07 > 0:19:11But making a profit from traditional farming can be challenging.
0:19:11 > 0:19:15Prices fluctuate and bad weather can be devastating.
0:19:15 > 0:19:17To stay competitive,
0:19:17 > 0:19:19some Scottish farmers are turning to technology.
0:19:23 > 0:19:25Allan Stevenson's family
0:19:25 > 0:19:28have farmed this land in East Lothian for generations.
0:19:28 > 0:19:32He grew up here, but left for a career in business.
0:19:32 > 0:19:35Now, he has returned and he's on a mission to turn the family farm
0:19:35 > 0:19:39into a model for Scottish agriculture in the 21st century.
0:19:40 > 0:19:42I was born here. This is the 100th year
0:19:42 > 0:19:46since my grandfather came to East Lothian from Ayrshire.
0:19:46 > 0:19:48100 years ago,
0:19:48 > 0:19:52he grew his first crop of potatoes over in this field over here.
0:19:53 > 0:19:56Just felt the tug of my heritage,
0:19:56 > 0:19:59an emotional appeal to come back here.
0:19:59 > 0:20:02I continue to build the business
0:20:02 > 0:20:05and things have changed massively in the 100 years,
0:20:05 > 0:20:09including the fact that we've now got modern buildings.
0:20:09 > 0:20:11Allan now grows a range of Scottish veg
0:20:11 > 0:20:14destined for supermarket shelves.
0:20:14 > 0:20:17This field here is one of our best fields,
0:20:17 > 0:20:20right on the farm at the door,
0:20:20 > 0:20:21and in here we've got parsnips.
0:20:23 > 0:20:27We're growing these parsnips specifically for Aldi,
0:20:27 > 0:20:33who are looking for a Scottish provenance.
0:20:33 > 0:20:35They want to be able to pack a parsnip
0:20:35 > 0:20:38that was grown and sourced in Scotland.
0:20:38 > 0:20:40Allan has developed a long-term plan to make his farm
0:20:40 > 0:20:44one of the most innovative and competitive in the country.
0:20:44 > 0:20:52Innovation has been fundamental to our way of trying to move forward
0:20:52 > 0:20:55and do things better for the customers,
0:20:55 > 0:20:57more efficiently at lower cost.
0:20:59 > 0:21:01He's focusing on potatoes.
0:21:03 > 0:21:06These fields produce some of the best potatoes in the UK.
0:21:06 > 0:21:10A hi-tech harvester ensures every one is picked and graded.
0:21:12 > 0:21:14The tractor is guided by GPS.
0:21:14 > 0:21:17The cab contains a bank of computers.
0:21:17 > 0:21:19Pretty straightforward - touch screen, big buttons.
0:21:19 > 0:21:21You know, there's a map of the field -
0:21:21 > 0:21:23once my guidance line's there
0:21:23 > 0:21:26and it's there from the planting time when we set the ridges out,
0:21:26 > 0:21:30I come back in the field and all I have to do is press "Go"
0:21:30 > 0:21:32and it steers itself,
0:21:32 > 0:21:35so that gives me all my time just watching the cameras
0:21:35 > 0:21:38and making sure the potatoes are coming out the ground
0:21:38 > 0:21:40and into the box.
0:21:40 > 0:21:42Despite all this technology,
0:21:42 > 0:21:45there's still a need for human beings to get involved.
0:21:45 > 0:21:48Many of the manual workers who bring in Scotland's harvest
0:21:48 > 0:21:49come from abroad.
0:21:51 > 0:21:55But on this farm today, local workers are on shift.
0:21:55 > 0:21:58They've had to adapt to these new ways of working.
0:21:58 > 0:22:01Originally, I thought I was harvesting potatoes,
0:22:01 > 0:22:02I was going to come to the farm
0:22:02 > 0:22:05and be down on my knees, picking potatoes out the ground,
0:22:05 > 0:22:08but I never knew this sort of technology existed, to be honest.
0:22:08 > 0:22:10It's all completely new.
0:22:10 > 0:22:14This kind of futuristic farming kit isn't cheap.
0:22:14 > 0:22:17But Allan and his staff believe that this is the future
0:22:17 > 0:22:19and that they must change with the times or be left behind.
0:22:21 > 0:22:25We've sat round the table - "What can we do to be in the game?"
0:22:25 > 0:22:27It is now about last man standing.
0:22:27 > 0:22:29You've got to have the attitude for change.
0:22:29 > 0:22:32Farming sometimes in the primary sector
0:22:32 > 0:22:35is possibly stuck in the same gear for too long.
0:22:37 > 0:22:40It can't afford to stay in the same gear, just like any other industry.
0:22:41 > 0:22:44Allan's passion for agricultural innovation has made him
0:22:44 > 0:22:47a global ambassador for hi-tech potato farming,
0:22:47 > 0:22:50and around the world, people are paying attention.
0:22:50 > 0:22:52Today, an agricultural scientist
0:22:52 > 0:22:55working for China's biggest potato producer
0:22:55 > 0:22:59is visiting to see cutting-edge Scottish farming for himself.
0:22:59 > 0:23:01His name is Dr Hu.
0:23:01 > 0:23:06Today we've brought Dr Hu from a Chinese potato company
0:23:06 > 0:23:12and it's China's largest for propagating potatoes.
0:23:15 > 0:23:18And we want to translate some of that potato technology
0:23:18 > 0:23:19to China.
0:23:26 > 0:23:27For cooperation.
0:23:27 > 0:23:29Excellent.
0:23:32 > 0:23:34No stone.
0:23:34 > 0:23:35Very fertile land.
0:23:37 > 0:23:39With moisture.
0:23:39 > 0:23:43And it has a history of growing potatoes
0:23:43 > 0:23:44for a long time.
0:23:44 > 0:23:48The future is bright, because we have prime land.
0:23:48 > 0:23:51And farming goes in ups and downs.
0:23:51 > 0:23:53Because we've made the investment
0:23:53 > 0:23:56and managed to make the investment during the hard times,
0:23:56 > 0:23:58we will enjoy the good times.
0:23:58 > 0:24:01Everything on this farm is geared around sustainability
0:24:01 > 0:24:03and efficiency.
0:24:03 > 0:24:05Even the storage shed is state of the art.
0:24:07 > 0:24:10It uses renewable energy generated on the farm
0:24:10 > 0:24:13and it has an intelligent climate control system
0:24:13 > 0:24:15that keeps the potatoes in perfect condition.
0:24:16 > 0:24:20This cold store was designed to be extremely energy-efficient.
0:24:20 > 0:24:22What we need to do is bring the crop in
0:24:22 > 0:24:26and then bring the temperature of the potatoes down gradually
0:24:26 > 0:24:27over a couple of weeks.
0:24:28 > 0:24:34Therefore, we will be investing in a lot of energy and chilling capacity
0:24:34 > 0:24:38to both dry and gradually cool down potatoes.
0:24:39 > 0:24:42The type of equipment and technology we've got
0:24:42 > 0:24:45in the back of the store for distributing air around the building
0:24:45 > 0:24:49and the walls with high insulation in them
0:24:49 > 0:24:55is designed to minimise the cost that it takes
0:24:55 > 0:24:56to hold the potatoes in here
0:24:56 > 0:24:59at round about three and a half degrees through the winter.
0:25:02 > 0:25:06Farming is just one of the traditional Scottish industries
0:25:06 > 0:25:08being reshaped by science and technology.
0:25:08 > 0:25:11It's a key element in one of modern Scotland's
0:25:11 > 0:25:14biggest industrial success stories, food and drink,
0:25:14 > 0:25:16which has replaced heavy industry
0:25:16 > 0:25:19to become the country's biggest manufacturing sector.
0:25:20 > 0:25:24Scottish food businesses turn over ?9 billion a year
0:25:24 > 0:25:27and employ 50,000 people.
0:25:27 > 0:25:30This is projected to keep growing.
0:25:30 > 0:25:33Produce like beef, salmon and even porridge are creating jobs
0:25:33 > 0:25:37and boosting the economy right across the country.
0:25:37 > 0:25:39But despite all the technological advances,
0:25:39 > 0:25:42there's one traditional Scottish food industry
0:25:42 > 0:25:44that is still a very risky business -
0:25:44 > 0:25:46fishing.
0:25:52 > 0:25:54Lying off the northeast tip of Scotland,
0:25:54 > 0:25:57Orkney is a land apart.
0:25:57 > 0:26:00These islands have been inhabited since the Stone Age,
0:26:00 > 0:26:02and since ancient times,
0:26:02 > 0:26:05fishing has been in the lifeblood of the people here.
0:26:10 > 0:26:1427-year-old Jimmy is starting his career on the boats.
0:26:16 > 0:26:19It was either a toss-up between farm work or fishing
0:26:19 > 0:26:22and fishing just seemed most appealing to me at the time.
0:26:22 > 0:26:24So that's what I went for.
0:26:24 > 0:26:27Better that being cooped up in a factory or an office.
0:26:28 > 0:26:32Jimmy's working week starts early - 5am.
0:26:32 > 0:26:35This is what you have to do to go and earn a penny.
0:26:36 > 0:26:37Got to get up.
0:26:41 > 0:26:45Jimmy crews on a boat that fishes the deep water of the North Sea.
0:26:45 > 0:26:48He's away for several days at a time in all weathers.
0:26:50 > 0:26:53Fishing is still one of the most dangerous occupations.
0:26:54 > 0:26:57In the last ten years, almost 100 British fishermen
0:26:57 > 0:27:01lost their lives at sea, so each trip out has one key aim.
0:27:01 > 0:27:04Getting back at the end of the week,
0:27:04 > 0:27:08landing our stuff, getting ashore, everyone's back safe
0:27:08 > 0:27:10and no-one's been hurt.
0:27:10 > 0:27:13And obviously being out on the sea, the freedom.
0:27:13 > 0:27:15Just being out on the sea.
0:27:16 > 0:27:17Get the catch ashore.
0:27:18 > 0:27:21Get it all ashore fresh and alive
0:27:21 > 0:27:23and we're going to get paid for it.
0:27:23 > 0:27:25If it goes ashore dead, then we don't get paid.
0:27:27 > 0:27:30Probably going to be away for about three or four days now.
0:27:31 > 0:27:34Then maybe come back, have a day off.
0:27:36 > 0:27:38Then do it all again.
0:27:40 > 0:27:41It's a vicious cycle, this working.
0:27:44 > 0:27:46Traditional deep-sea fishing
0:27:46 > 0:27:48is still a key part of the Scottish economy.
0:27:56 > 0:27:59These wild waters are full of valuable seafood.
0:27:59 > 0:28:03Scotland's annual catch is worth more than ?400 million.
0:28:05 > 0:28:09But margins are tight. All right, Douglas, time to get up now.
0:28:12 > 0:28:15This is the best bit about being a fisherman.
0:28:16 > 0:28:18To save money on fuel,
0:28:18 > 0:28:21boats like this one go to sea for days at a time.
0:28:32 > 0:28:35There's no guarantee they'll catch enough to make a profit.
0:28:54 > 0:28:56For young fishermen like Jimmy,
0:28:56 > 0:28:58a future in this traditional Scottish industry
0:28:58 > 0:29:02is far from secure, so today, some seafood producers
0:29:02 > 0:29:04are rethinking the business of fishing altogether.
0:29:06 > 0:29:10While Orkney's sea-fishing fleet has been shrinking each year,
0:29:10 > 0:29:12fish farming is booming.
0:29:12 > 0:29:14Salmon production has doubled in a decade,
0:29:14 > 0:29:16and all around Scotland's coast,
0:29:16 > 0:29:20new ways of harvesting wild seafood are changing the fishing business.
0:29:23 > 0:29:25The Isle of Mull is surrounded
0:29:25 > 0:29:27by some of the clearest waters in Europe.
0:29:29 > 0:29:33Intensive fishing has taken its toll on marine life,
0:29:33 > 0:29:37but this is still the home of one particularly valuable bivalve.
0:29:39 > 0:29:41The scallop.
0:29:41 > 0:29:43Here, fisherman Guy Grieve runs his business
0:29:43 > 0:29:47harvesting wild scallops in the most sustainable way possible.
0:29:47 > 0:29:49OK, and go!
0:29:51 > 0:29:53Hand diving.
0:29:53 > 0:29:56The length of dives depend very much on how much current there is,
0:29:56 > 0:29:59how hard you have to swim, how deep you are, how shallow you are.
0:29:59 > 0:30:02If it's a shallow dive, you'll swim for a long time,
0:30:02 > 0:30:04up to maybe an hour, an hour and 20 minutes.
0:30:04 > 0:30:05If it's quite a deep dive,
0:30:05 > 0:30:07then you're not going to be down for that long.
0:30:09 > 0:30:11For years, over-fishing
0:30:11 > 0:30:16decimated stocks of seafood around Scotland's coasts.
0:30:16 > 0:30:18Guy and his team saw that a new approach was needed,
0:30:18 > 0:30:21if stocks were to have the chance to recover.
0:30:21 > 0:30:24I remember when I first started diving around here,
0:30:24 > 0:30:27we would see a great variety of sea life -
0:30:27 > 0:30:29fish and crustaceans,
0:30:29 > 0:30:31and various corals and weeds and stuff
0:30:31 > 0:30:33that you just don't see any more.
0:30:33 > 0:30:36But we used to go in and if we saw a monkfish...
0:30:36 > 0:30:39If it wasn't big enough, we wouldn't take it.
0:30:39 > 0:30:42We'd wait until we saw a big enough monkfish, but...
0:30:42 > 0:30:46I can't remember the last time I saw a monkfish around here, you know?
0:30:46 > 0:30:48You don't see them any more.
0:30:48 > 0:30:51Because the spawning grounds have been destroyed,
0:30:51 > 0:30:54and the general marine environment is just degraded.
0:30:54 > 0:30:56We see this every time we go in the water.
0:30:56 > 0:30:59We see the results of this every time we dive. Every working day.
0:30:59 > 0:31:01It's heartbreaking.
0:31:03 > 0:31:07Guy is at the vanguard of a new, more sustainable approach to fishing
0:31:07 > 0:31:10which aims to protect Scotland's valuable marine environment.
0:31:10 > 0:31:12What working people need,
0:31:12 > 0:31:13and working communities need to do -
0:31:13 > 0:31:15and Scotland is perfect for this -
0:31:15 > 0:31:17is to create high-value luxury seafoods.
0:31:17 > 0:31:20And there are guys doing it up and down the west coast of Scotland.
0:31:20 > 0:31:23Not just the diving, there's beautiful creel fishing going on,
0:31:23 > 0:31:26there's fantastic fish farming going on, with mussels and oysters,
0:31:26 > 0:31:29there's a hell of a lot of beautiful food being created in Scotland.
0:31:29 > 0:31:32These artisan ways of producing food, I believe,
0:31:32 > 0:31:35instead of being an anachronistic thing of the past,
0:31:35 > 0:31:36this is the future.
0:31:36 > 0:31:39Small-scale food production of a high value.
0:31:42 > 0:31:45The market for Scottish seafood is also changing.
0:31:45 > 0:31:48Much of it is still exported.
0:31:48 > 0:31:51France, Spain and Italy take most of Scotland's shellfish.
0:31:52 > 0:31:55And the biggest market for salmon is America,
0:31:55 > 0:31:58worth ?200 million a year.
0:31:58 > 0:32:00But the food is getting more popular at home,
0:32:00 > 0:32:04so Guy doesn't send his scallops abroad.
0:32:04 > 0:32:07They are destined for Britain's top restaurants,
0:32:07 > 0:32:11many of them in Scotland,
0:32:11 > 0:32:15as well as a few discerning chippies!
0:32:15 > 0:32:17OK, that's our man up.
0:32:17 > 0:32:19You've got to love what you're bringing to your chefs,
0:32:19 > 0:32:22because otherwise it becomes a commodity that you treat like trash.
0:32:22 > 0:32:24It doesn't matter to you.
0:32:24 > 0:32:26This one really does matter to us.
0:32:29 > 0:32:31You know, to me it is always a miracle -
0:32:31 > 0:32:33we send out 5,000 of these every week,
0:32:33 > 0:32:34and, to me, there's just something
0:32:34 > 0:32:37quite miraculous about the fact that every one of these
0:32:37 > 0:32:38is picked up by a man's hand.
0:32:38 > 0:32:41And that means a great deal to all of us.
0:32:41 > 0:32:43Erm, you know, there's a real sense
0:32:43 > 0:32:45that when you get these through diving,
0:32:45 > 0:32:47it feels like you're picking the apples
0:32:47 > 0:32:48without trampling the flowers.
0:32:48 > 0:32:51And that is the key point of diving for scallops,
0:32:51 > 0:32:53and that's what drives us crazy about them.
0:32:55 > 0:32:58With seafood, freshness is key.
0:32:58 > 0:33:01Once the week's scallops have been packed, it's a race against time
0:33:01 > 0:33:03to get them delivered in prime condition.
0:33:03 > 0:33:06A lot of scallops are packed for London.
0:33:06 > 0:33:07They head down to London.
0:33:07 > 0:33:09They get to London tomorrow morning -
0:33:09 > 0:33:11at about three in the morning -
0:33:11 > 0:33:13and then our driver in London
0:33:13 > 0:33:17picks them up and delivers them to all our restaurants in London.
0:33:17 > 0:33:20And if they're late, the ferry won't wait.
0:33:24 > 0:33:26A-ha. Here's our van.
0:33:26 > 0:33:28Thank God. We've got eight minutes to leave this pier.
0:33:32 > 0:33:34The week's catch is dispatched to the ferry...
0:33:34 > 0:33:36just in time.
0:33:38 > 0:33:42From seabed to plate in less than 24 hours,
0:33:42 > 0:33:44these scallops are world-class.
0:33:47 > 0:33:50Some of them are heading for a world-famous Scottish establishment.
0:33:54 > 0:33:55Gleneagles Hotel.
0:34:03 > 0:34:06Andrew Fairlie is Scotland's top chef.
0:34:06 > 0:34:08His restaurant inside Gleneagles
0:34:08 > 0:34:11is the only two-Michelin-starred establishment in the country.
0:34:13 > 0:34:17Every ingredient has to be of the highest quality.
0:34:17 > 0:34:19He used to source from abroad,
0:34:19 > 0:34:22but today home-grown Scottish produce
0:34:22 > 0:34:24can meet his exacting standards.
0:34:25 > 0:34:29In food terms, Scotland has completely reinvented itself
0:34:29 > 0:34:31in its whole attitude to food -
0:34:31 > 0:34:35the diversity of food, people's appreciation of food.
0:34:35 > 0:34:39It is now a world, internationally recognised food destination.
0:34:39 > 0:34:42Not just for the ingredients, but we've got some of
0:34:42 > 0:34:44the best restaurants in Europe here in Scotland now.
0:34:44 > 0:34:47People, when they come to the restaurant,
0:34:47 > 0:34:48they expect it to be Scottish.
0:34:48 > 0:34:50When they're in the middle of Perthshire,
0:34:50 > 0:34:53and they look out the window and can see beef cattle,
0:34:53 > 0:34:55and can see lamb, can see mushrooms...
0:34:55 > 0:34:58So they expect and they want you as a chef
0:34:58 > 0:35:03to make the effort to source it the best that you possibly can,
0:35:03 > 0:35:04and then they want to eat it.
0:35:06 > 0:35:09I can buy ducks down the road that are every bit as good,
0:35:09 > 0:35:11if not better, than anything I can buy in France.
0:35:11 > 0:35:14And they pride themselves on their poultry.
0:35:14 > 0:35:17We used to buy all our poultry from France.
0:35:17 > 0:35:19Now we buy everything from Scotland.
0:35:19 > 0:35:21So there is a huge realisation
0:35:21 > 0:35:24in the artisanal producers in Scotland now,
0:35:24 > 0:35:27that there is a massive market out there for it.
0:35:27 > 0:35:29It's not just traditional Scottish produce
0:35:29 > 0:35:32that is inspiring Scotland's chefs.
0:35:32 > 0:35:34More unusual native ingredients are being rediscovered,
0:35:34 > 0:35:36like seaweed.
0:35:36 > 0:35:38I never associated it with Scotland
0:35:38 > 0:35:40until I'd been to Japan,
0:35:40 > 0:35:42saw what they were using as seaweed and thought,
0:35:42 > 0:35:44"Surely we can get this in Scotland."
0:35:44 > 0:35:48Coming back from Japan, and then looking at it,
0:35:48 > 0:35:49it was everywhere.
0:35:49 > 0:35:51Scallops and seaweed are combined
0:35:51 > 0:35:53to create a dish from Scotland's wild waters.
0:35:55 > 0:35:57So that's it - hand-dived scallops from Mull,
0:35:57 > 0:36:00a selection of Scottish seaweeds,
0:36:00 > 0:36:03with Scottish dashi broth.
0:36:04 > 0:36:05Simple as that.
0:36:08 > 0:36:11Andrew's restaurant, and the hotel,
0:36:11 > 0:36:13are aimed at the top end of the market.
0:36:13 > 0:36:15But right across Scotland,
0:36:15 > 0:36:17from humble pubs to five-star hotels,
0:36:17 > 0:36:20hospitality has become huge business
0:36:20 > 0:36:23and a huge employer and trainer of staff.
0:36:25 > 0:36:27Hospitality is particularly important
0:36:27 > 0:36:29in Scotland's rural areas.
0:36:29 > 0:36:33Here at Gleneagles, hundreds of local jobs depend on it.
0:36:33 > 0:36:37This iconic Perthshire resort was built in 1924
0:36:37 > 0:36:42as a luxury destination for railway travellers to the Highlands.
0:36:42 > 0:36:46Today, Gleneagles offers a distinctive Scottish experience,
0:36:46 > 0:36:48with golf, fishing, and even falconry.
0:36:51 > 0:36:53The hotel has over 200 bedrooms,
0:36:53 > 0:36:54and it employs up to 900 staff
0:36:54 > 0:36:58from the front desk to the kitchens.
0:36:58 > 0:37:22This makes it one of the biggest employers in the area.
0:37:22 > 0:37:24We have flowers in the main restaurants,
0:37:24 > 0:37:26we have flowers in the toilets,
0:37:26 > 0:37:27in the bedrooms...
0:37:27 > 0:37:30So that's something we are constantly keeping an eye on,
0:37:30 > 0:37:33having to check and renew.
0:37:33 > 0:37:35People are always quite surprised that there's a florist,
0:37:35 > 0:37:38but they're more surprised to find that there is more than one.
0:37:38 > 0:37:40We're actually a team of five people.
0:37:40 > 0:37:42We work in the hotel,
0:39:33 > 0:39:36one of the busiest times of the year - Christmas.
0:39:36 > 0:39:39From the two mixes, we'll make approximately
0:39:39 > 0:39:43between 90 and 110 two-pound Christmas puddings,
0:39:43 > 0:39:46and then we'll make probably
0:39:46 > 0:39:49about 50 or 60 one-pound Christmas puddings.
0:39:49 > 0:39:52The recipe, to be honest with you - I'm not going to lie -
0:39:52 > 0:39:54erm, is not my recipe.
0:39:54 > 0:39:56It's a recipe that's been used at Gleneagles
0:39:56 > 0:39:58for over 25 years.
0:39:58 > 0:40:01And I've just carried on using it because it was better than mine.
0:40:02 > 0:40:03Like all the staff here,
0:40:03 > 0:40:06Neil knows that in the hospitality business,
0:40:06 > 0:40:08maintaining high standards is key.
0:40:08 > 0:40:12I think, you know, we've built up a business in Gleneagles
0:40:12 > 0:40:15based on consistency.
0:40:15 > 0:40:18There's nothing worse than going to any business
0:40:18 > 0:40:22and being good two days a week, not so good three days a week,
0:40:22 > 0:40:25and brilliant the rest of the week, you know?
0:40:26 > 0:40:29I used to work in a country house hotel in my first job,
0:40:29 > 0:40:32and the manageress there was very, very proper,
0:40:32 > 0:40:35and what she always used to say was,
0:40:35 > 0:40:39"As soon as you put on your uniform, you're on stage, dear."
0:40:39 > 0:40:40This is what she used to say.
0:40:40 > 0:40:43And the other thing that she taught me, one of the first things -
0:40:43 > 0:40:47and it's one thing that I always echo to other people, as well -
0:40:47 > 0:40:49is, you work in a business like Gleneagles,
0:40:49 > 0:40:51where there are so many different cultures
0:40:51 > 0:40:54and nationalities coming through the door,
0:40:54 > 0:40:57and what we would say is, "A smile is the same in any language."
0:40:59 > 0:41:02Hotels like Gleneagles are part of another industrial revolution
0:41:02 > 0:41:04that has changed how Scotland works.
0:41:06 > 0:41:10The rise of the service sector.
0:41:10 > 0:41:12Like many European countries, much of our economy
0:41:12 > 0:41:15is now based not on what we make,
0:41:15 > 0:41:17but on what we can do for other people,
0:41:17 > 0:41:20from hospitality, catering and retail
0:41:20 > 0:41:23to legal, technical and financial services.
0:41:23 > 0:41:28These businesses are now employing hundreds of thousands of Scots.
0:41:28 > 0:41:33Together, they are worth ?84 billion a year, and rising.
0:41:33 > 0:41:35For young people coming into work,
0:41:35 > 0:41:38this is where many jobs are to be found.
0:41:41 > 0:41:42Here on the River Clyde,
0:41:42 > 0:41:45we once built ships that would cross the world.
0:41:47 > 0:41:49Today, Glasgow is at the forefront
0:41:49 > 0:41:52of a very different kind of global business.
0:41:54 > 0:41:57They used to be known as call centres.
0:41:57 > 0:41:59Since the advent of online communication,
0:41:59 > 0:42:02they are now called contact centres.
0:42:02 > 0:42:05Glasgow is home to around 30 contact centres.
0:42:05 > 0:42:07They provide customer services
0:42:07 > 0:42:11for some of the world's biggest firms, including banks,
0:42:11 > 0:42:15supermarkets, telecoms providers and insurance companies.
0:42:15 > 0:42:19In this office, and more than 400 like it across Scotland,
0:42:19 > 0:42:24workers answer enquiries by phone, e-mail, and via social media.
0:42:25 > 0:42:32Teleperformance is the worldwide leader in customer service.
0:42:32 > 0:42:35In Scotland we've been around for quite a long time.
0:42:35 > 0:42:37We have a number of different sites in Scotland
0:42:37 > 0:42:42where we're supporting customers for some of the UK's leading brands.
0:42:44 > 0:42:45The service sector in Scotland
0:42:45 > 0:42:48is such a huge part of what makes up our economy now.
0:42:48 > 0:42:53And if we were to rewind 20 years, 30 years, 40 years,
0:42:53 > 0:42:55that would be a very different situation.
0:43:00 > 0:43:03Over 100,000 Scots now work in this industry.
0:43:05 > 0:43:08And as more big businesses choose to use Scottish-based contact centres,
0:43:08 > 0:43:12skilled workers are increasingly in demand.
0:43:12 > 0:43:16Companies like Teleperformance have to be proactive
0:43:16 > 0:43:18in the ways they recruit new staff,
0:43:18 > 0:43:21so they offer unemployed people training
0:43:21 > 0:43:23to help them get off the dole and into a job.
0:43:24 > 0:43:28Today, a group of potential new recruits are being assessed.
0:43:28 > 0:43:30Well, hello! How are we all?
0:43:30 > 0:43:32Good. Fine, yeah. Yeah? Good.
0:43:32 > 0:43:35It's starting in November. Anyone got any questions?
0:43:36 > 0:43:37No? OK.
0:43:37 > 0:43:40Not everyone here today will be offered a job...
0:43:40 > 0:43:44..and then there's a letter-writing exercise, OK?
0:43:44 > 0:43:47So, use your own style, and your own language.
0:43:47 > 0:43:50You'll be scored on spelling, grammar and punctuation.
0:43:50 > 0:43:52..but the idea is that with a bit of help
0:43:52 > 0:43:55they'll be able to sign off and start a new career.
0:43:55 > 0:43:58So, how do you think you've got on today?
0:43:58 > 0:44:01Yeah, I was quite confident... Yeah. ..with my answers.
0:44:03 > 0:44:04Um, you have passed, OK?
0:44:04 > 0:44:07So we will get in contact with you before close of play on Tuesday.
0:44:07 > 0:44:08Thank you!
0:44:08 > 0:44:12One of the successful candidates is 19-year-old Amy from East Kilbride.
0:44:14 > 0:44:17Amy has only been unemployed for a few weeks,
0:44:17 > 0:44:20but she's happy to be getting back to work.
0:44:20 > 0:44:21Everybody wants to work.
0:44:21 > 0:44:24I don't know why anybody wouldn't want to.
0:44:24 > 0:44:27I really don't. Because I think it's quite...
0:44:27 > 0:44:28It's quite a boring life,
0:44:28 > 0:44:32if you don't have anything to get up for in the morning.
0:44:32 > 0:44:34You do the same things over and over again,
0:44:34 > 0:44:35and you keep saying to yourself,
0:44:35 > 0:44:38"Well, what can I do today to take up my time?"
0:44:39 > 0:44:40This way!
0:44:40 > 0:44:42But while Amy is keen to get started,
0:44:42 > 0:44:45she doesn't quite know what to expect.
0:44:45 > 0:44:47I don't know what my first day's going to be like.
0:44:48 > 0:44:51It's probably going to be a wee bit nervous.
0:44:52 > 0:44:54I think the scariest thing I'm worried about is,
0:44:54 > 0:44:57see every time you answer the phone, you introduce yourself
0:44:57 > 0:44:58and say what you need to say,
0:44:58 > 0:45:01I'm scared in case I just pick up the phone and I'm like, "Hi!"
0:45:02 > 0:45:06For Amy, the contact centre offers the prospect of a long-term career.
0:45:06 > 0:45:08She might start by answering phones,
0:45:08 > 0:45:11but she's already got her eye on promotion.
0:45:11 > 0:45:13I'd like to move up in the company.
0:45:13 > 0:45:15Because there is lots of room for improvement.
0:45:15 > 0:45:18There's lots of chances to step up, and...
0:45:18 > 0:45:22do all different kinds of things within the business.
0:45:22 > 0:45:24I'll miss my dogs when I start working full-time.
0:45:24 > 0:45:28Cos I'm used to being with them all day, every day.
0:45:28 > 0:45:30Will you miss me when I go to work?
0:45:30 > 0:45:31Yes?
0:45:31 > 0:45:32Junior.
0:45:35 > 0:45:36For some of the other candidates,
0:45:36 > 0:45:39the prospect of a job is even more significant.
0:45:39 > 0:45:44Working alongside Amy will be 20-year-old Chantelle from Airdrie.
0:45:44 > 0:45:46She's been unemployed since leaving school,
0:45:46 > 0:45:48and has found herself stuck in a rut.
0:45:48 > 0:45:52Getting up, when I'm working, getting out. I enjoy getting out.
0:45:52 > 0:45:54Yeah, I enjoyed that two weeks' course with Teleperformance,
0:45:54 > 0:45:57I really enjoyed that. Getting out, instead of sitting in the house.
0:45:57 > 0:46:01Because I have nothing to do, I generally sleep into the afternoon.
0:46:01 > 0:46:03But it would be good to get up and get out.
0:46:03 > 0:46:07Today, Chantelle is finally leaving the Jobcentre behind.
0:46:07 > 0:46:10Her little sister goes with her for the last time.
0:46:10 > 0:46:15I'm just going in to sign off. Hopefully.
0:46:15 > 0:46:18Cos I start that new job on Wednesday.
0:46:18 > 0:46:21It's the length of time I've been on the Jobcentre
0:46:21 > 0:46:22and no' getting anywhere.
0:46:22 > 0:46:26And then, finally, getting somewhere, with a job.
0:46:26 > 0:46:29So, it's quite - quite overjoyed, to be honest.
0:46:32 > 0:46:34Right.
0:46:36 > 0:46:37Yeah!
0:46:37 > 0:46:40All sorted, and start my job on Wednesday!
0:46:40 > 0:46:41That should be me.
0:46:41 > 0:46:42All sorted.
0:46:42 > 0:46:44Right, come on. We'll walk.
0:46:44 > 0:46:50Young Scots aged 16 to 24 are the group most likely to be unemployed.
0:46:50 > 0:46:51Many have never worked.
0:46:51 > 0:46:55But employment rates in the contact centre industry are high.
0:46:55 > 0:46:56For Chantelle,
0:46:56 > 0:47:00there should be an opportunity to get on a promising career path.
0:47:00 > 0:47:03There is jobs out there for people, but it's just...
0:47:03 > 0:47:06Basically, they're looking for experience, but for young ones,
0:47:06 > 0:47:10like my age, like, and 15, they don't have a lot of experience.
0:47:10 > 0:47:14They've gone out and come just from school, and try to get out,
0:47:14 > 0:47:17but nobody's given the opportunity.
0:47:17 > 0:47:20It will be quite nerve-racking.
0:47:20 > 0:47:22So I will be nervous, and I will be panicking.
0:47:22 > 0:47:26Erm, it's just a case of getting used to it.
0:47:26 > 0:47:31And getting into the swing of...the "working life", as people call it.
0:47:31 > 0:47:35The first day at any new job can be daunting.
0:47:35 > 0:47:39Today, Amy will be answering calls from the public for the first time.
0:47:40 > 0:47:42A wee bit nervous, but I'm excited at the same time, so I am.
0:47:42 > 0:47:45It'll be good to eventually get in, and get started,
0:47:45 > 0:47:47cos the training was long!
0:47:48 > 0:47:50What are you nervous about?
0:47:50 > 0:47:52Just taking that first call.
0:47:52 > 0:47:55Chantelle is also starting work today.
0:47:55 > 0:47:58Unlike Amy, she has never had a job before.
0:47:58 > 0:48:00This is a big step.
0:48:01 > 0:48:04Hundreds of people work in this building,
0:48:04 > 0:48:07responding to customer queries and complaints
0:48:07 > 0:48:10on behalf of some of Britain's biggest companies.
0:48:10 > 0:48:13The standard of service they offer has to be high.
0:48:13 > 0:48:16Chantelle and Amy are thrown in at the deep end.
0:48:16 > 0:48:18Good afternoon. Store reception - you're through to Amy.
0:48:18 > 0:48:19How can I help you?
0:48:23 > 0:48:25I'll just check to make sure that's in for you.
0:48:26 > 0:48:28I do apologise.
0:48:28 > 0:48:29Yes...
0:48:31 > 0:48:34I can't seem to...
0:48:34 > 0:48:36I'm not able to do that for you.
0:48:37 > 0:48:38OK, have a nice day.
0:48:38 > 0:48:41Thanks for your call. Bye.
0:48:41 > 0:48:44After a few hours on the phones, the girls get a break.
0:48:44 > 0:48:47My first call was scary.
0:48:47 > 0:48:49I was, like, trying to put them on hold, take them off hold,
0:48:49 > 0:48:51put them on hold,
0:48:51 > 0:48:53and I didn't even realise I was doing it.
0:48:53 > 0:48:55And then, as soon as I got them through, I hung up!
0:48:55 > 0:48:56It was like...
0:48:56 > 0:48:57"They've hung up on me!"
0:48:57 > 0:49:00But when I looked at the computer, I was like,
0:49:00 > 0:49:01"Nah, I hung up on them!"
0:49:01 > 0:49:04You have your first call - nervous. You'll be fine the next time.
0:49:04 > 0:49:07No, I'm nervous on every single call that comes in.
0:49:07 > 0:49:09But no...I like being out working.
0:49:09 > 0:49:12You don't get a minute. When a call goes off,
0:49:12 > 0:49:14you have another call coming straight back in.
0:49:14 > 0:49:16It needs to be real, it needs to be human,
0:49:16 > 0:49:20and the people that work here need to be from every single walk of life.
0:49:20 > 0:49:24Yes, we want them to do things in a way that is professional
0:49:24 > 0:49:26and courteous,
0:49:26 > 0:49:30but we don't want people to change and come in and talk a certain way,
0:49:30 > 0:49:34we don't want people to, um, to lose their individuality.
0:49:34 > 0:49:37Now, I don't think I could go back to sitting about the house all day.
0:49:37 > 0:49:40It's so boring. Where here, you feel important.
0:49:40 > 0:49:42You feel like they want you here, which is good.
0:49:42 > 0:49:45From contact centres to hi-tech start-ups,
0:49:45 > 0:49:47from the field to the sea,
0:49:47 > 0:49:51Scotland's new jobs and industries are changing the ways people work.
0:49:51 > 0:49:54And there is one other Scottish workplace
0:49:54 > 0:49:58that is looking to the future and starting its own revolution.
0:49:58 > 0:50:03It's where 700,000 hardworking young Scots graft each day without pay.
0:50:05 > 0:50:06School.
0:50:06 > 0:50:10Scotland has always valued education,
0:50:10 > 0:50:12but in today's fast-changing world,
0:50:12 > 0:50:15Scottish schools are in need of a reboot.
0:50:15 > 0:50:17So, across the country,
0:50:17 > 0:50:20a new generation of schools for the future is being built
0:50:20 > 0:50:23at a cost of ?1.25 billion.
0:50:23 > 0:50:2717 have already been built.
0:50:27 > 0:50:2914 more are under construction.
0:50:30 > 0:50:31These new buildings
0:50:31 > 0:50:35will turn the traditional image of school on its head.
0:50:36 > 0:50:39The big idea behind this nationwide project is to prepare students
0:50:39 > 0:50:43for the 21st-century workplace.
0:50:43 > 0:50:47Once, school trained pupils for a job in a factory or an office.
0:50:47 > 0:50:50That job would probably be for life.
0:50:50 > 0:50:52Today, the skills young people need to get ahead
0:50:52 > 0:50:53are very different.
0:50:53 > 0:50:57They need to be flexible, creative, self-motivated.
0:50:57 > 0:51:00So education needs to acknowledge this,
0:51:00 > 0:51:01and make the experience of school
0:51:01 > 0:51:04more like the modern world of work outside.
0:51:04 > 0:51:08Portobello High in Edinburgh is one of the next schools
0:51:08 > 0:51:10scheduled for demolition and rebuilding.
0:51:10 > 0:51:14For some students, it's not a moment too soon.
0:51:14 > 0:51:17It's not a pretty building, at all.
0:51:17 > 0:51:22I mean, they didn't even decide to give the school a nice colour,
0:51:22 > 0:51:27they just kind of chose beige and more shades of beige.
0:51:29 > 0:51:31Sometimes, when a draught gets in the main building,
0:51:31 > 0:51:33the tiles of the roof go up and down.
0:51:33 > 0:51:35And sometimes they fall out, and then...
0:51:35 > 0:51:39the music corridor collapsed a while ago, on some first-year pupils.
0:51:39 > 0:51:42No-one was hurt, but, like, you don't want to be here.
0:51:42 > 0:51:43It's not great.
0:51:44 > 0:51:47The new schools programme also aims to give pupils a say
0:51:47 > 0:51:49in the planning process.
0:51:49 > 0:51:52They have been asked to think about how different kinds of spaces
0:51:52 > 0:51:55can change the way they learn.
0:51:56 > 0:51:59Today, a team of architects have come to Portobello
0:51:59 > 0:52:01to find out what pupils think of their designs.
0:52:01 > 0:52:05Today there's loads of really exciting things
0:52:05 > 0:52:07going on in the school programme.
0:52:07 > 0:52:12In Scotland there's a lot of authorities being really innovative -
0:52:12 > 0:52:17how they build their new schools, looking towards the next 50 years,
0:52:17 > 0:52:21and not looking back to how schools used to be.
0:52:21 > 0:52:23Say what you like about the ideas,
0:52:23 > 0:52:25say what you don't like about the ideas,
0:52:25 > 0:52:29feel happy to tear the ideas apart.
0:52:29 > 0:52:31Like, if you had, like, five friends,
0:52:31 > 0:52:34and it was a four-person table, and there was no other tables there,
0:52:34 > 0:52:36you couldn't really do anything about it.
0:52:36 > 0:52:39Or if a student's doing a presentation here,
0:52:39 > 0:52:42maybe the bean bags allow you to kind of sit comfortably.
0:52:42 > 0:52:46I can't see all the teachers sitting on bean bags talking to the class.
0:52:46 > 0:52:49When I came into the first meeting, I was kind of thinking,
0:52:49 > 0:52:51"Look, we don't need fancy tables and things like that,"
0:52:51 > 0:52:54and then, when you think about the effect it could have on learning
0:52:54 > 0:52:55and things like that,
0:52:55 > 0:52:58it's actually quite interesting to think there is more to it.
0:52:58 > 0:53:01The school-building programme is also having an impact
0:53:01 > 0:53:04on other Scottish industries - in particular, construction.
0:53:04 > 0:53:06The cost of building the new Portobello High School
0:53:06 > 0:53:09is projected to be ?40 million.
0:53:09 > 0:53:12The project, and other schools being built across the country,
0:53:12 > 0:53:15will provide jobs for hundreds of Scottish builders,
0:53:15 > 0:53:17engineers, and a host of other trades.
0:53:17 > 0:53:20It also boosts the number of apprenticeships available
0:53:20 > 0:53:22to local young people.
0:53:22 > 0:53:24On the other side of Edinburgh from Portobello,
0:53:24 > 0:53:27one of these new schools, James Gillespie's,
0:53:27 > 0:53:28is halfway to completion.
0:53:31 > 0:53:35It's a complex build on a tight city-centre site,
0:53:35 > 0:53:37which involves demolishing
0:53:37 > 0:53:40and rebuilding the existing school in stages.
0:53:43 > 0:53:46Every morning, site manager John Allan conducts a safety briefing
0:53:46 > 0:53:49to make sure everyone knows what everyone else is doing.
0:53:50 > 0:53:52OK, Peter?
0:53:52 > 0:53:53Er, no issues.
0:53:53 > 0:53:54Jimmy?
0:53:54 > 0:53:56Infrastructure projects like this
0:53:56 > 0:53:59are helping Scotland's construction industry to grow.
0:53:59 > 0:54:02In 2014, by 10%.
0:54:02 > 0:54:03We can build anything.
0:54:03 > 0:54:06At the end of the day, for us, that's the easy part.
0:54:06 > 0:54:08It's getting the design concluded,
0:54:08 > 0:54:10it's understanding what the client requires.
0:54:10 > 0:54:13Once we're in a position we've got construction issue information,
0:54:13 > 0:54:15we can build it.
0:54:15 > 0:54:16Who was last in?
0:54:18 > 0:54:20LAUGHTER
0:54:22 > 0:54:24You're safe to work, then.
0:54:24 > 0:54:26Right, guys, thanks for that. Cheers.
0:54:28 > 0:54:29So, how much of a doddle is it?
0:54:29 > 0:54:31Oh, no, it's not a doddle at all. No.
0:54:31 > 0:54:33You can sit in my chair for half a shift
0:54:33 > 0:54:35and see if you think it's a doddle!
0:54:35 > 0:54:37Teacher Janis Croll has been liaising
0:54:37 > 0:54:41between the school staff and pupils and the architects and builders
0:54:41 > 0:54:42for the past two years.
0:54:42 > 0:54:47The new design has 21st-century technology built in.
0:54:47 > 0:54:52So we've got booths, we've got tables, we've got, um...
0:54:52 > 0:54:56a touchdown area, so if you have a smartphone,
0:54:56 > 0:55:00or if you have an iPad or whatever, you can just use the Wi-Fi.
0:55:00 > 0:55:03The whole place is going to be Wi-Fi. Mm!
0:55:03 > 0:55:05The fact of getting everyone together,
0:55:05 > 0:55:08everyone using the facilities, and sharing facilities,
0:55:08 > 0:55:11and working together in the facilities -
0:55:11 > 0:55:13hopefully we'll get a great atmosphere going
0:55:13 > 0:55:15in the school, of collaboration.
0:55:15 > 0:55:18Once again, the plans were developed in consultation
0:55:18 > 0:55:20with the students.
0:55:20 > 0:55:21It was brilliant.
0:55:21 > 0:55:24We could say anything, and they'd let you put it down.
0:55:24 > 0:55:25Like, we said goats,
0:55:25 > 0:55:27and they actually said, "OK, we can try for that."
0:55:27 > 0:55:29Yeah, we also asked for a hot tub.
0:55:29 > 0:55:34It's their place of work. That's what education is, their place of work.
0:55:34 > 0:55:36They've got to learn it.
0:55:36 > 0:55:38They're coming to be educated,
0:55:38 > 0:55:40but they've got to learn this is their work environment.
0:55:40 > 0:55:46Being aware of working in teams, collaborating, it's all so important.
0:55:46 > 0:55:49That's the skills you need for today's life.
0:55:49 > 0:55:52OK, this is your new school.
0:55:52 > 0:55:54As the first phase of the school nears completion,
0:55:54 > 0:55:58Janis gives two pupils a first look inside.
0:55:59 > 0:56:03So this is going to be the new library.
0:56:03 > 0:56:07So you'll walk in, and there'll be the librarian's reception desk
0:56:07 > 0:56:09about here, for getting all your books.
0:56:09 > 0:56:14And this is the art terrace.
0:56:14 > 0:56:16It's outside?! It's outside. We have an outside terrace!
0:56:16 > 0:56:18We have an outside terrace. Oh, that's fancy.
0:56:18 > 0:56:20JANIS LAUGHS
0:56:20 > 0:56:21I'm lost for words.
0:56:21 > 0:56:26I think people have realised that it's not just a classroom,
0:56:26 > 0:56:27it's not just a blackboard,
0:56:27 > 0:56:30it's not just sitting in a row reading from a book.
0:56:30 > 0:56:35That is one way of learning. Probably not the best way of learning.
0:56:35 > 0:56:36I feel privileged that we get this,
0:56:36 > 0:56:38rather than just having an old building
0:56:38 > 0:56:41that we've been living in for a while.
0:56:41 > 0:56:45It's strange, cos we're so used to old-fashioned classrooms
0:56:45 > 0:56:48that were just square blocks - but this is so different.
0:56:48 > 0:56:49And open.
0:56:49 > 0:56:52JOHN ALLAN: It must be a far improved experience for the kids,
0:56:52 > 0:56:54you know, to come to a school like this. No doubt about it.
0:56:54 > 0:56:58Does it make you want to go back to school? Er, not quite. No.
0:56:58 > 0:56:59No!
0:56:59 > 0:57:01I'll just do what I do, thanks.
0:57:03 > 0:57:06The Scottish education system is evolving
0:57:06 > 0:57:09to prepare the next generation for a fast-changing world.
0:57:12 > 0:57:15Right across Scotland, new native businesses
0:57:15 > 0:57:17and big global companies
0:57:17 > 0:57:20are building a future for Scotland's economy,
0:57:20 > 0:57:22and creating opportunities for young Scots
0:57:22 > 0:57:24as they start their working lives.
0:57:24 > 0:57:27Everybody wants that wee bit more success than what they've got.
0:57:27 > 0:57:30Everybody's always got that wee drive to do more.
0:57:30 > 0:57:32Well, I know I do, anyway.
0:57:32 > 0:57:33I always want more!
0:57:35 > 0:57:38But I think that... I don't think that's a bad trait.
0:57:38 > 0:57:41It's how a lot of successful people get where they are the now.
0:57:41 > 0:57:45Cos if you give up then you're never going to do what you want.
0:57:46 > 0:57:48For entrepreneurs like Jamie Coleman,
0:57:48 > 0:57:51it's creativity and innovation
0:57:51 > 0:57:54that will ensure Scotland's future prosperity.
0:57:55 > 0:57:57We CAN build these companies.
0:57:57 > 0:57:59It turns out we're really good at it.
0:57:59 > 0:58:01And it is the brainpower,
0:58:01 > 0:58:05and it is that cultural heritage of making stuff.
0:58:05 > 0:58:07We're great at that.
0:58:07 > 0:58:11Next time - how important is Brand Scotland?
0:58:11 > 0:58:13This is just phenomenal.
0:58:13 > 0:58:15How do others see us?
0:58:15 > 0:58:18Perhaps the most famous bit of freshwater in the world,
0:58:18 > 0:58:19and it's got a monster in it.
0:58:19 > 0:58:21Wonderful.
0:58:21 > 0:58:24And who are the people that sell Scotland to the world?
0:58:24 > 0:58:27When they take that sip, that transports them
0:58:27 > 0:58:29to a country which they may have never visited,
0:58:29 > 0:58:32but which exists somewhere in their mind.