0:00:39 > 0:00:41PEOPLE CHATTER
0:02:05 > 0:02:09It isn't real. I think I'm dreaming that I'm here.
0:02:09 > 0:02:13And you'll wake up at home and Diana's alive...
0:02:13 > 0:02:17I heard about the flowers but never dreamt it would be like this.
0:02:19 > 0:02:25That one person can command all this love and affection is...
0:02:26 > 0:02:29You can't take it all in.
0:02:29 > 0:02:31I was thinking,
0:02:31 > 0:02:34"When the flowers die, how are they going to move them?"
0:02:34 > 0:02:37Cos there's masses of them!
0:02:56 > 0:03:00I've been wandering around for just over an hour,
0:03:00 > 0:03:05and when you came along I was saying a prayer to world peace,
0:03:05 > 0:03:10because I was thinking about Mother Teresa dying as well.
0:03:10 > 0:03:16And I was thinking that I hope that the death of Princess Diana
0:03:16 > 0:03:19really has a meaning for people
0:03:19 > 0:03:24and they think about the changes they need to make in their lives,
0:03:24 > 0:03:28and that they don't always look outwards
0:03:28 > 0:03:30and think others have to do things.
0:03:30 > 0:03:34Everybody can make a contribution.
0:03:34 > 0:03:40You see all these people building shrines, sitting there in silence.
0:03:40 > 0:03:42They're thinking very deeply.
0:03:42 > 0:03:47And something like this, it transcends religion.
0:03:47 > 0:03:52And there's an Indian called Sai Baba,
0:03:52 > 0:03:55who says there's only one religion - the religion of love.
0:03:55 > 0:03:58I think that's reflected here today.
0:03:58 > 0:04:02LOW CHANTING
0:04:05 > 0:04:08CHANTS
0:05:19 > 0:05:22BIG BEN STRIKES
0:05:22 > 0:05:26On the 19th of May '94,
0:05:26 > 0:05:30I was actually homeless, sleeping round Hyde Park,
0:05:30 > 0:05:31Regent's Park, that area.
0:05:31 > 0:05:35And some gentleman decided that, in his wisdom,
0:05:35 > 0:05:38he didn't like homeless people
0:05:38 > 0:05:43so he wanted to beat me up. I ran off and he set his dog on me.
0:05:43 > 0:05:48I jumped over the bridge there and ended up in the water.
0:05:48 > 0:05:53Princess Diana had been out running and she stopped...
0:05:53 > 0:05:55She saw what happened and she stopped the car
0:05:55 > 0:06:00and, er...gave me some assistance.
0:06:00 > 0:06:05I went to hospital. She came to visit me in hospital, gave me £5,
0:06:05 > 0:06:10and then, afterwards, she got her staff to actually speak
0:06:10 > 0:06:13to the Social Work Department,
0:06:13 > 0:06:19and now, thanks to her, I've got a place in Hammersmith in London.
0:06:23 > 0:06:28I can't explain it. It's like losing a best friend.
0:06:28 > 0:06:32Because, as I say, if it hadn't have been for her,
0:06:32 > 0:06:35I wouldn't have been alive today.
0:06:35 > 0:06:39It's my birthday this month, my 40th birthday,
0:06:39 > 0:06:44and it's only thanks to her that I'm seeing that 40th birthday
0:06:44 > 0:06:47and I have, as I say, got a roof over my head.
0:07:19 > 0:07:22The most profound impression here -
0:07:22 > 0:07:26it sounds strange for a radio journalist to say this -
0:07:26 > 0:07:28but it is of silence,
0:07:28 > 0:07:32silence that speaks so much of what this nation feels.
0:09:22 > 0:09:27MUSIC: "The Death Of Jazz" by Winton Marsalis
0:10:27 > 0:10:31The impression that I have was it wasn't going to be
0:10:31 > 0:10:34a state funeral because that wasn't Diana.
0:10:34 > 0:10:40But it was going to be a family funeral in which the general public
0:10:40 > 0:10:42could pay their respects.
0:10:42 > 0:10:44But the sun was shining for Diana.
0:10:44 > 0:10:48At the end of the day, the sun was shining for her.
0:11:12 > 0:11:18JAMES NAUGHTIE ON RADIO: ..The coffin making its gentle, dignified way
0:11:18 > 0:11:21down Constitution Hill
0:11:21 > 0:11:28to the place where they wait, led by the monarch, the Queen... FADES AWAY
0:11:40 > 0:11:42CHURCH BELL TOLLS
0:11:45 > 0:11:50- DAVID DIMBLEBY:- 'And so the coffin's nearing the final stages
0:11:50 > 0:11:52'of its journey to the abbey.'
0:11:54 > 0:11:57HORSE NEIGHS
0:11:59 > 0:12:03'And still Prince William, with head hung,
0:12:03 > 0:12:08'walking next to his grandfather.
0:12:08 > 0:12:14'Prince Harry on his father's right and Charles Spencer in the centre.'
0:12:14 > 0:12:17HELICOPTER DRONES
0:12:30 > 0:12:36MUSIC: "Improvisation On Organ" by Martin Baker
0:13:22 > 0:13:25'And the coffin
0:13:25 > 0:13:29'enters the final stages
0:13:29 > 0:13:33'of this long and moving journey...
0:13:35 > 0:13:37'..to Westminster Abbey.'
0:14:24 > 0:14:28TOM FLEMING: 'The Collegiate Body turns to face eastward,
0:14:28 > 0:14:30'and, led by the Beadle
0:14:30 > 0:14:34'and Master of the Choristers, Mr Martin Neary,
0:14:34 > 0:14:39'who has arranged the music for this whole service...'
0:14:39 > 0:14:44SINGING '..and by the choir who sing now the familiar funeral sentences
0:14:44 > 0:14:48'in a setting by William Croft, who was organist here in the abbey
0:14:48 > 0:14:52'from 1708 to 1727,
0:14:52 > 0:14:58'the slow procession through the nave begins.
0:14:58 > 0:15:03'"I am the resurrection and the life," saith the Lord.
0:15:03 > 0:15:06' "I know that my Redeemer liveth."
0:15:06 > 0:15:13'"The Lord gave... and the Lord hath taken away."'
0:15:13 > 0:15:17CHOIR SINGS
0:16:03 > 0:16:09'I stand here before you today the representative of a family in grief,
0:16:09 > 0:16:14'in a country in mourning, before a world in shock.
0:16:14 > 0:16:19'We're all united not only in our desire to pay our respects to Diana,
0:16:19 > 0:16:23'but rather in our NEED to do so.
0:16:23 > 0:16:26'For such was her extraordinary appeal,
0:16:26 > 0:16:29'that tens of millions of people
0:16:29 > 0:16:34'taking part in this service all over the world, who never met her,
0:16:34 > 0:16:38'feel that they too lost someone close to them
0:16:38 > 0:16:41'in the early hours of Sunday morning.
0:16:41 > 0:16:43'It is a more remarkable tribute
0:16:43 > 0:16:47'to Diana that I can ever hope to offer her today.'
0:16:47 > 0:16:52There is a temptation to rush to canonise your memory.
0:16:52 > 0:16:54There is no need to do so.
0:16:54 > 0:16:59You stand tall enough as a human being of unique qualities
0:16:59 > 0:17:02to not need to be seen as a saint.
0:17:05 > 0:17:08The last time I saw Diana was on July 1st,
0:17:08 > 0:17:10her birthday, in London,
0:17:10 > 0:17:14when, typically, she was not taking time to celebrate
0:17:14 > 0:17:16her special day with friends,
0:17:16 > 0:17:21but was guest of honour at a fund-raising charity evening.
0:17:21 > 0:17:25She was looking for a new direction in her life at this time.
0:17:25 > 0:17:29She talked endlessly of getting away from England,
0:17:29 > 0:17:32mainly because of the treatment she received from the newspapers.
0:17:32 > 0:17:35I don't think she ever understood why her genuinely good intentions
0:17:35 > 0:17:38were sneered at by the media - why there appeared to be
0:17:38 > 0:17:42a permanent quest on their behalf to bring her down.
0:17:42 > 0:17:46She would want us to pledge ourselves to protecting her beloved boys -
0:17:46 > 0:17:48William and Harry -
0:17:48 > 0:17:53from a similar fate, and I do this here, Diana, on your behalf.
0:17:53 > 0:17:55We will not allow them to suffer
0:17:55 > 0:17:59the anguish that used to regularly drive you to tearful despair.
0:17:59 > 0:18:01CROWD CLAPS
0:18:01 > 0:18:04Beyond that, on behalf of your mother and sisters,
0:18:04 > 0:18:07I pledge that we, your blood family,
0:18:07 > 0:18:10will do all we can to continue the imaginative and loving way
0:18:10 > 0:18:14in which you were steering these two exceptional young men,
0:18:14 > 0:18:18so that their souls are not simply immersed by duty and tradition,
0:18:18 > 0:18:20but can sing openly as you planned.
0:18:22 > 0:18:28I end by thanking God for the small mercies he's shown us at this time,
0:18:28 > 0:18:31for taking Diana at her most beautiful and radiant,
0:18:31 > 0:18:34and when she had joy in her private life.
0:18:34 > 0:18:37Above all, we give thanks for the life of a woman
0:18:37 > 0:18:41I'm so proud to be able to call my sister...
0:18:41 > 0:18:46the unique, complex, extraordinary and irreplaceable Diana,
0:18:46 > 0:18:49whose beauty, internal and external,
0:18:49 > 0:18:53will never be extinguished from our minds.
0:18:53 > 0:18:55APPLAUSE
0:18:57 > 0:19:00TOM FLEMING: Charles, Earl Spencer.
0:19:03 > 0:19:06And spontaneous applause breaks out in Westminster Abbey.
0:19:06 > 0:19:09I've never heard that before.
0:19:35 > 0:19:41CHOIR: "Alleluia! Song For Athena" by John Tavener
0:20:22 > 0:20:27'For one minute, the whole nation keeps silence.'
0:21:25 > 0:21:30ABBEY CHURCH BELLS RING
0:21:32 > 0:21:35'The silence ends
0:21:35 > 0:21:38'and the half-muffled bells of Westminster Abbey
0:21:38 > 0:21:42'ring out their quarter peal
0:21:42 > 0:21:46'across an unusually still London.
0:21:54 > 0:21:57'You shared your life with us.
0:21:57 > 0:22:01'God give to you eternal life.
0:22:01 > 0:22:06'You gave your time to us. God give you his eternity.
0:22:06 > 0:22:12'You gave your love to us. God give you his unending love.
0:22:12 > 0:22:17'You gave your light to us. God shed anew his perpetual light.
0:22:17 > 0:22:23'Into the sadness and smiles of our memories, we let you go.
0:22:23 > 0:22:30'Now, with you, we lay down what is past, and look to the future.'
0:22:50 > 0:22:57MUSIC: "Offering" by Ravi Shankar and Philip Glass
0:24:32 > 0:24:37We were walking up, and it must have been a good half-mile away
0:24:37 > 0:24:38the fragrance hit us.
0:24:38 > 0:24:41And, er...
0:24:41 > 0:24:44I think we both stood looking at the flowers, crying,
0:24:44 > 0:24:46because it really hits home,
0:24:46 > 0:24:50all the people who've brought flowers and what she means.
0:24:50 > 0:24:55So many are left feeling like you are today, and it is such
0:24:55 > 0:24:57a sensitive place, here, I think.
0:25:01 > 0:25:05It's one of those scenes you want to hold in.
0:25:05 > 0:25:08You've to stand there so you've got it for the rest of your life.
0:25:10 > 0:25:13What's surprised me is how quiet everyone's been.
0:25:13 > 0:25:18In the build-up when the procession was going through, it was so quiet.
0:25:18 > 0:25:23Nobody moved. It was like that for a few hours before the procession hit
0:25:23 > 0:25:26your area. Afterwards, nobody moved.
0:25:26 > 0:25:30Everyone was in their own world thinking about Diana.
0:25:46 > 0:25:51I think her imperfections was what made her so perfect.
0:25:51 > 0:25:56The fact that she shared that, that's what made her whole.
0:25:56 > 0:26:00You put the humanity and compassion with that,
0:26:00 > 0:26:03and it was just a complete picture.
0:26:06 > 0:26:11She wasn't trying to be a saint. She was just a human being.
0:26:24 > 0:26:27I lost my mother when I was 15,
0:26:27 > 0:26:31so, in some ways I suppose,
0:26:31 > 0:26:34for this week it's been a selfish emotion as well,
0:26:34 > 0:26:39in that I can grieve, and it has been for Diana, there's no doubt,
0:26:39 > 0:26:42but you can go through the processes
0:26:42 > 0:26:46you didn't go through at that time because you were protecting others.
0:26:46 > 0:26:50It's made you more sensitive to William and Harry.
0:26:50 > 0:26:54That was the age me and my brother were more or less at,
0:26:54 > 0:26:57and we didn't even share it with each other because we wanted
0:26:57 > 0:27:00to protect each other from it.
0:27:00 > 0:27:02And it does hit you.
0:27:04 > 0:27:07And I'm very grateful to Diana for that,
0:27:07 > 0:27:10and that must be the case for a lot of other people.
0:27:11 > 0:27:16MUSIC: "Offering" by Ravi Shankar and Philip Glass
0:28:42 > 0:28:47SOMEONE WEEPS NOISILY
0:29:20 > 0:29:23I was quite surprised. In the crowd,
0:29:23 > 0:29:28you know what men are, they'll be all right, and the girls will cry.
0:29:28 > 0:29:30But the men started weeping
0:29:30 > 0:29:33as soon as the coffin came off round Parliament Square.
0:29:36 > 0:29:38And they were weeping all the time.
0:29:38 > 0:29:41Well, it's from watching television.
0:29:41 > 0:29:46One couple had come from Rochdale and the lady had just an open blazer.
0:29:46 > 0:29:50I asked her, "What you going to do, love?" And she said,
0:29:50 > 0:29:52"Oh, I'll be all right."
0:29:52 > 0:29:57Somebody brought some bread trays and they sat on them all night.
0:29:57 > 0:30:02They didn't look fit. Her husband had had open-heart surgery.
0:30:02 > 0:30:05I said, "He's quiet, isn't he, love?
0:30:05 > 0:30:08She said, "Yeah, he's had open-heart surgery."
0:30:08 > 0:30:13- She dragged him down here!- No wonder he was quiet.- But it was worth it.
0:30:28 > 0:30:35- Have you been here long?- Er... Only since about ten last night.
0:30:37 > 0:30:41What time did we get here? Well, we left Derby about half seven....
0:30:44 > 0:30:47..so a few hours.
0:30:47 > 0:30:49What time is it?
0:30:52 > 0:30:56(Ten... 24... 28...)
0:30:56 > 0:30:5830 hours.
0:31:06 > 0:31:09Got to come. Just have to, I don't know why.
0:31:09 > 0:31:13It's not only a piece of history, it's a piece of you.
0:31:13 > 0:31:16Something in your heart's telling you to come here.
0:31:22 > 0:31:27Oh, I don't know. It's just so sad. The feeling in the air is incredible.
0:31:29 > 0:31:33Anything you ever said that was derogatory towards her
0:31:33 > 0:31:36just feels total and utter guilt.
0:31:36 > 0:31:39And a lot of people are feeling that now.
0:31:46 > 0:31:49And do you know what else does me?
0:31:49 > 0:31:53When you look at the Royal Family going round meeting the crowds,
0:31:53 > 0:31:57what member of the Royal Family doesn't wear gloves?
0:31:57 > 0:32:01There ain't one I've seen that shakes the hands of the people.
0:32:01 > 0:32:05It's so rare. She didn't care.
0:32:07 > 0:32:10She kissed the cheeks. She... Do you know what I mean?
0:32:10 > 0:32:15I seen her picture on the news the other day, and she was in India,
0:32:15 > 0:32:20a doctor had pulled a lady's shoe off - she would have been about 60.
0:32:20 > 0:32:26He was showing Diana the cracks on her feet from dermatitis,
0:32:26 > 0:32:31and Diana was rubbing her hands down this Indian lady's feet.
0:32:31 > 0:32:33And who would do that?
0:32:33 > 0:32:38Would you see the Queen do it to anybody...of any origin?
0:32:38 > 0:32:41She wouldn't do it. None of them would.
0:32:41 > 0:32:48It just... No colour divide, no sex divide, no ability divide,
0:32:48 > 0:32:51just love for everybody.
0:33:23 > 0:33:28Me dad wants to go home and me mum doesn't. They've just gone off there.
0:33:28 > 0:33:33They're not very happy, cos she wants to stay and he wants to go.
0:33:33 > 0:33:35And they won't leave me here,
0:33:35 > 0:33:40but she'll probably have to end up agreeing with him, like mothers do,
0:33:40 > 0:33:44and they'll probably drag me away sometime this evening or tomorrow.
0:33:44 > 0:33:48I don't want to go home. I don't want to leave it.
0:33:48 > 0:33:51I'm the same as everybody else. I'm nothing special.
0:33:51 > 0:33:56Everybody feels it. Everybody's here and they just wish she was in there.
0:33:56 > 0:33:58When she was in there last night,
0:33:58 > 0:34:01the strangest feeling overcame everybody that was here.
0:34:01 > 0:34:03Every person that walked up to that fence cried.
0:34:03 > 0:34:09Not one person wasn't absolutely devastated.
0:34:12 > 0:34:15I want to stay here. I don't want to go home.
0:34:18 > 0:34:20It's stupid, innit?
0:34:20 > 0:34:24Look at everybody. I know you all feel the same.
0:34:24 > 0:34:26No-one wants to leave it.
0:34:28 > 0:34:32I don't want to go home and I'm going to have to go home tomorrow.
0:34:32 > 0:34:37We can't camp out here for the rest of our lives, can we?
0:34:40 > 0:34:47MUSIC: "For Arinushka, Upon Regaining Her Health" by Arvo Part
0:36:33 > 0:36:37It's like an extraordinary love story.
0:36:37 > 0:36:43Young girl becomes a princess, marries the man who'll be king.
0:36:43 > 0:36:48It falls apart, she find a new love and they die in each other's arms.
0:36:48 > 0:36:51It's... You know, you'd write it,
0:36:51 > 0:36:54you'd never sell it, would you? I mean...
0:37:00 > 0:37:03You were saying you photographed lots of wars.
0:37:03 > 0:37:07Yes, nearly all the wars since Vietnam.
0:37:07 > 0:37:11The one war, I suppose,
0:37:11 > 0:37:13that strangely reminds me of this is Rwanda,
0:37:13 > 0:37:18where there were as many bodies in Rwanda in fields
0:37:18 > 0:37:21as there are flowers here.
0:37:21 > 0:37:24And it strangely reminds me of it.
0:37:24 > 0:37:26And the strange quiet silence.
0:37:26 > 0:37:30People just almost lost in their own thoughts.
0:37:30 > 0:37:34Although there's horrible things going on around them,
0:37:34 > 0:37:39here people just stare and read the messages.
0:37:39 > 0:37:45There's a sort of quiet madness about it. It's quiet hysteria.
0:37:55 > 0:38:00If you wanted to be cynical, you'd ask how many dialysis machines
0:38:00 > 0:38:03can you buy with all these flowers.
0:38:03 > 0:38:07They're paying £5, £10 out there to pick up some flowers
0:38:07 > 0:38:09and then put them down here.
0:38:09 > 0:38:12It's like throwing money away.
0:38:12 > 0:38:16That money could be better employed and help other people survive.
0:38:16 > 0:38:19But then I'm just being practical
0:38:19 > 0:38:23on a subject that's not open to that sort of approach.
0:38:23 > 0:38:28She did a lot of good work, particularly on mines.
0:38:28 > 0:38:33I've seen a lot of victims of those, especially children, over 30 years.
0:38:33 > 0:38:35It's just appalling,
0:38:35 > 0:38:40and it's children who become victims very quickly -
0:38:40 > 0:38:42run into the fields, playing.
0:38:42 > 0:38:44I'm getting to the point
0:38:44 > 0:38:48I don't want to see more children in pain, because they're so...
0:38:48 > 0:38:51What she did there was very good.
0:38:52 > 0:38:57But she was no saint. She played away from home like her own husband.
0:38:57 > 0:39:01So, I don't like this deity business about it all.
0:39:01 > 0:39:05Of course, I'm just old and cynical.
0:39:33 > 0:39:36The first thing I did when I went for a paper
0:39:36 > 0:39:40was see if she was on the front page.
0:39:40 > 0:39:42I'd say, "Here she is again..."
0:39:42 > 0:39:47- Can't leave her alone.- We didn't want to know her private life...- No.
0:39:47 > 0:39:50..as long as we saw her going about doing things.
0:39:50 > 0:39:55I don't think anybody knew just what she did do till now.
0:39:55 > 0:39:59And, well, the press just put her down all the time.
0:39:59 > 0:40:04Now it's the princes we've got to think of more now.
0:40:04 > 0:40:09Just hope that they get the love their mum tried to give them.
0:40:09 > 0:40:15She did, didn't she? Big cuddles she used to give when she met them.
0:40:15 > 0:40:20- I don't think anybody will forget that day.- No...
0:40:26 > 0:40:30- You've just come down? - I've just arrived.
0:40:30 > 0:40:34But it's my third trip down here since she died.
0:40:34 > 0:40:39- Why do you keep coming?- I've been coming here since I was five.
0:40:39 > 0:40:42I used to live in Queensway and fish for sticklebacks
0:40:42 > 0:40:46in the Round Pond.
0:40:46 > 0:40:50But I came the first time to see the scene
0:40:50 > 0:40:55and then I was surprised at how moved and taken I was by it.
0:40:55 > 0:41:00I didn't actually expect this reaction to hit me, if you like.
0:41:00 > 0:41:05I think it was the... just the, just the group energy.
0:41:05 > 0:41:09It just felt a really valuable experience
0:41:09 > 0:41:11to come here and share this.
0:41:14 > 0:41:20It's... It's poignant and powerful and, er...tragic
0:41:20 > 0:41:25and it's all these sort of major emotions wrapped up into one.
0:41:25 > 0:41:29And it's also a...a greater loss
0:41:29 > 0:41:35than I thought I'd ever imagine that I would perceive it to be.
0:41:35 > 0:41:40It took her death for me to realise how much I valued her presence
0:41:40 > 0:41:44as the only woman of prominence on the world stage
0:41:44 > 0:41:47expressing womanly emotion.
0:41:50 > 0:41:55I was amazed, watching on TV, the self-control of the crowds
0:41:55 > 0:42:00and the absence of police to hold the crowds back.
0:42:00 > 0:42:03I remember my brother telling me
0:42:03 > 0:42:09that when he was at the only sort of funeral of comparable significance
0:42:09 > 0:42:11in my recent history -
0:42:11 > 0:42:14that was the funeral of Kennedy -
0:42:14 > 0:42:16that was one of the things
0:42:16 > 0:42:20that made him decide not to live in America,
0:42:20 > 0:42:25because the crowd was just rapacious and horrendous,
0:42:25 > 0:42:29and had they not been held back forcibly by police
0:42:29 > 0:42:32they'd have torn the coffin apart.
0:42:32 > 0:42:38And the contrast with England was just very impressive,
0:42:38 > 0:42:43to see the respect and the restraint and the, er...
0:42:43 > 0:42:48I don't know, just the purity of the emotions.
0:42:54 > 0:42:58Everything that happens is life-changing,
0:42:58 > 0:43:00so I suppose this is,
0:43:00 > 0:43:04but I...I couldn't sort of say it's changed me in one way or another,
0:43:04 > 0:43:06but everything does.
0:43:06 > 0:43:10It's made me realise the importance of love
0:43:10 > 0:43:14more than I used to, I suppose.
0:43:22 > 0:43:27- Carla.- Yeah.- Look. "We are glad you both found happiness together
0:43:27 > 0:43:30"in your final days together, and you'll be together forever."
0:43:30 > 0:43:33Aw-w-w.
0:43:43 > 0:43:47I heard the news about Princess Diana's death
0:43:47 > 0:43:50on Sunday morning at church.
0:43:52 > 0:43:55And completely...
0:43:57 > 0:44:00I just couldn't really take it. I couldn't...
0:44:00 > 0:44:05A lady put her arm round my shoulders and I felt
0:44:05 > 0:44:08the presence of God come down on me.
0:44:09 > 0:44:16And I just very gently lay on the floor for over two-and-a-half hours.
0:44:16 > 0:44:21And the presence of God was so strong on me that I could hardly get up,
0:44:21 > 0:44:24even after everyone went home.
0:44:24 > 0:44:27And then I had to turn over on my hands and knees
0:44:27 > 0:44:29and push myself up off the floor.
0:44:29 > 0:44:33Then I just felt I had to come on the Tuesday
0:44:33 > 0:44:38on behalf of the church that I go to.
0:44:41 > 0:44:45And...I gave... I made a card for her.
0:44:46 > 0:44:49It said, "Come to me, all you who are weary and burdened,
0:44:49 > 0:44:51"and I will give you rest."
0:44:51 > 0:44:54I think the burden of Princess Diana...
0:44:54 > 0:44:58I felt all of what she was receiving from people.
0:45:02 > 0:45:07At the actual passing of the coffin, my breath just went away.
0:45:07 > 0:45:10And I just felt
0:45:10 > 0:45:12I've got to control myself, because everybody was quiet,
0:45:12 > 0:45:15but I just felt like screaming, "Oh, God!"
0:45:15 > 0:45:17because the loss is so great.
0:45:19 > 0:45:23Just looking at all these people round here just shows how much
0:45:23 > 0:45:27each individual has lost in her going.
0:45:32 > 0:45:37MUSIC: "String Quartet No 5" by Philip Glass
0:47:09 > 0:47:13BELLS TINKLE
0:47:23 > 0:47:25We came down on Thursday night
0:47:25 > 0:47:30and camped out opposite Westminster Abbey so we'd get a good view,
0:47:30 > 0:47:35and that was just such a lovely funeral, but heartbreaking.
0:47:35 > 0:47:38It was just so good that we were fortunate enough to be down there.
0:47:38 > 0:47:43And then when that finished we came up here to Kensington Palace
0:47:43 > 0:47:48and all these little shrines that have been made up.
0:47:48 > 0:47:51We've slept down there and spent all the days down there.
0:47:51 > 0:47:53And we've adopted it as our shrine.
0:47:53 > 0:47:55And everyone that comes round -
0:47:55 > 0:47:59"What do you think of our shrine?" We're so proud of it, aren't we?
0:48:01 > 0:48:05It's like a vigil. We feel like pilgrims, don't we?
0:48:05 > 0:48:08Cos we've suffered so much pain -
0:48:08 > 0:48:11not real pain, but like we're hurt.
0:48:11 > 0:48:15Our backs are killing us, our feet are killing us, our behinds are killing us,
0:48:15 > 0:48:16our heads are killing us.
0:48:16 > 0:48:22Really bad headaches because of lack of sleep. We're eating stale food -
0:48:22 > 0:48:25three-day-old sandwiches and things.
0:48:25 > 0:48:33I think, "At least I might be losing a bit of weight."
0:48:38 > 0:48:40I lost both parents
0:48:40 > 0:48:43within three-and-a-half years of one another.
0:48:43 > 0:48:48They were 70, 71. My dad first and then my mum.
0:48:48 > 0:48:52But my mum has been gone eight years now and I feel they're both here
0:48:52 > 0:48:57with me. I just know they are. I just know it.
0:48:57 > 0:49:00Definitely, they're here with me
0:49:00 > 0:49:03and they're looking after me and they're enjoying...
0:49:03 > 0:49:07Well, no. Enjoying is the wrong word.
0:49:07 > 0:49:11They're experiencing the same emotions that I am. They're here now.
0:49:14 > 0:49:17Away from this area, it is quite cold out there.
0:49:17 > 0:49:19But in here it's warm -
0:49:19 > 0:49:23that's the warmth of the spirits around us, millions of them.
0:49:23 > 0:49:28It's not just our loved ones' spirits, it's everybody around,
0:49:28 > 0:49:31their relatives' spirits.
0:49:31 > 0:49:35They're all here. I know that. I can feel it.
0:49:35 > 0:49:37They're here now. I...
0:49:38 > 0:49:41It's gone cold now. Did you feel that cold wind?
0:49:41 > 0:49:44Did you feel it? Everything's blowing.
0:49:44 > 0:49:46They're letting us know they're here.
0:50:10 > 0:50:15MUSIC: "Hat And Beard" by Eric Dolphy
0:50:46 > 0:50:48'This is the entrance only.'
0:50:48 > 0:50:51Exits are further down on the right.
0:51:16 > 0:51:20It made me sick, her going away so quick in that car,
0:51:20 > 0:51:24so quick to get back to her holiday at Balmoral.
0:51:24 > 0:51:27Poor girl wasn't even buried then.
0:51:30 > 0:51:32I'd be starting a riot, I would.
0:51:32 > 0:51:37I feel so bitter against the royals now. I really do.
0:51:37 > 0:51:40I do. I feel really bitter.
0:51:51 > 0:51:54Captain Mark Phillips was at Westminster Cathedral.
0:51:54 > 0:51:57He was one of Diana's friends.
0:51:57 > 0:52:01He was divorced from one of the royals, and he advised Diana...
0:52:01 > 0:52:08Mark Phillips was Diana's husband at one time. ..Not Diana's - Anne's.
0:52:08 > 0:52:11- But he was at the cathedral.- Yeah.
0:52:11 > 0:52:16Because he helped Diana with things because he had experienced divorce.
0:52:16 > 0:52:18He got in touch with her.
0:52:18 > 0:52:22- I rather like him. He's never said anything against...- No.- No.
0:52:29 > 0:52:32REPORTER: The feeling here seems to be that...
0:52:34 > 0:52:36The feeling here seems to be you can
0:52:36 > 0:52:40sweep away the flowers but mourning for Princess Diana will continue.
0:52:40 > 0:52:43The organisers are anxious everyone,
0:52:43 > 0:52:46the millions who have come here from across the world
0:52:46 > 0:52:50to lay their tributes - their poems, their messages...
0:52:50 > 0:52:51Sorry.
0:52:51 > 0:52:54Once again.
0:53:14 > 0:53:16You're facing the wrong way, aren't you?
0:53:16 > 0:53:19Not facing the wrong way. This is where all the people are!
0:53:19 > 0:53:26Do you mean looking at all these old flowers?! We're watching the people,
0:53:26 > 0:53:29and it's very interesting.
0:53:29 > 0:53:34Well, London's a melting pot, isn't it? Everybody knows that.
0:53:34 > 0:53:36So there's everything.
0:53:36 > 0:53:40Every nationality, every colour, every type of person altogether.
0:53:40 > 0:53:42Oh, no, it's great. We enjoy it.
0:53:42 > 0:53:47We hope... We hope we'll come again many times. Don't we?
0:53:53 > 0:53:59It seems so un-English, all this lot that's been taking place.
0:53:59 > 0:54:04And I would... Of course, reasoning it out,
0:54:04 > 0:54:08she was very beautiful - exquisitely beautiful -
0:54:08 > 0:54:11which, of course, is a riveting idea.
0:54:11 > 0:54:14And then to be cut off at the age of 36...
0:54:14 > 0:54:17I think people are SO shocked
0:54:17 > 0:54:22at the horror of it all that that's what's sent them haywire.
0:54:22 > 0:54:24I would think so.
0:54:24 > 0:54:27SIREN WAILS
0:54:45 > 0:54:48I'm just taking notes.
0:54:48 > 0:54:51I started an overall picture, but it wasn't working,
0:54:51 > 0:54:57so I started to write down details I'm observing, like the palace.
0:54:57 > 0:55:00I want to get a sense of the crowd.
0:55:00 > 0:55:07I think people have long felt that traditional buildings - palaces -
0:55:07 > 0:55:11had nothing much to do with them, and these old gates,
0:55:11 > 0:55:13which seem to represent monarchy,
0:55:13 > 0:55:16something distant from the general people,
0:55:16 > 0:55:21they're shoving teddy bears and hearts and flags and everything
0:55:21 > 0:55:24on them and making them their own somehow.
0:55:24 > 0:55:28It's like a peaceful revolution, like the Berlin Wall coming down.
0:55:32 > 0:55:35When I bought some flowers, I felt a bit embarrassed.
0:55:35 > 0:55:38I said to a friend of mine that I want to take some flowers down
0:55:38 > 0:55:42and they said, "You're being very honest." But actually buying and putting them down
0:55:42 > 0:55:44made me feel I was contributing to something,
0:55:44 > 0:55:45standing up for goodness again.
0:55:47 > 0:55:49It's like a ritual. I think there's a great lack of ritual
0:55:49 > 0:55:52in our modern society.
0:55:57 > 0:56:01It's also something beautiful and valuable been taken away.
0:56:01 > 0:56:05That's a shock for anybody, a tragedy.
0:56:05 > 0:56:07It's got mythic...
0:56:07 > 0:56:10I think she's an archetypal figure for people -
0:56:10 > 0:56:13that goddess being snatched away.
0:56:13 > 0:56:17Certain individuals have moved thousands of people to do things.
0:56:17 > 0:56:22It's how Jesus started. He was made a martyr. He was killed too young.
0:56:22 > 0:56:26They built a religion round him. It's how religions start.
0:56:30 > 0:56:35MUSIC: "Mad Rush" by Philip Glass
0:57:35 > 0:57:40In the name of the Father and of the Son and of the Holy Spirit. Amen.
0:57:42 > 0:57:46Our Father who art in heaven hallowed be thy name.
0:57:46 > 0:57:50Thy kingdom come. Thy will be done on earth as it is in heaven.
0:57:50 > 0:57:54Give us this day our daily bread and forgive us our trespasses
0:57:54 > 0:57:58as we forgive those who trespass against us.
0:57:58 > 0:58:03And lead us not into temptation, but deliver us from evil. Amen.
0:58:03 > 0:58:06Hail, Mary, full of grace the Lord is with thee.
0:58:06 > 0:58:11Blessed is the fruit of thy womb, Jesus.
0:58:11 > 0:58:16Holy Mary, mother of God, pray for us now and at the hour of our death.
0:58:16 > 0:58:20Glory be to the Father and to the Son and to the Holy Spirit.
0:58:20 > 0:58:22As it was in the beginning, is now,
0:58:22 > 0:58:25and ever shall be world without end. Amen.
0:58:25 > 0:58:29I believe in God the Father Almighty creator of Heaven and Earth
0:58:29 > 0:58:31and in Jesus Christ, his only son...
0:58:41 > 0:58:45Eternal Father, we offer you the body and blood,
0:58:45 > 0:58:49soul and divinity of your dearly beloved son,
0:58:49 > 0:58:51our Lord Jesus Christ,
0:58:51 > 0:58:56in atonement for our sins and those of the whole world,
0:58:56 > 0:59:00- for the sake of his sorrowful passion...- Have mercy on us.
0:59:00 > 0:59:05- For the sake of his sorrowful passion...- Have mercy on us.
0:59:05 > 0:59:10- For the sake of his sorrowful passion...- Have mercy on us.
0:59:10 > 0:59:14- For the sake of his sorrowful passion...- Have mercy on us.
0:59:14 > 0:59:19- For the sake of his sorrowful passion...- Have mercy on us.
0:59:19 > 0:59:23- For the sake of his sorrowful passion...- Have mercy on us.
0:59:25 > 0:59:30MUSIC: "Raga Bhimpalasi" by Hariprasad Chaurasia
1:02:09 > 1:02:14So you've got... Lined bins are for wrappings and waste and rubbish.
1:02:14 > 1:02:17They are for things to be composted.
1:02:17 > 1:02:22Underneath, they are the boxes for the little condolence cards,
1:02:22 > 1:02:27and I'll get you another box for cuddly toys.
1:02:36 > 1:02:39That's it like that. That's great.
1:02:40 > 1:02:44- Just turn your face up a bit. - Lift your face up a bit.
1:02:45 > 1:02:49You don't have to look at us, but just kneeling down.
1:02:49 > 1:02:52My name is Greg...
1:03:01 > 1:03:03I lived in London for quite a while
1:03:03 > 1:03:06and I can't say I've never wanted to join in
1:03:06 > 1:03:10with any major state occasion.
1:03:10 > 1:03:13It's quite extraordinary.
1:03:13 > 1:03:19I think the people who have come to be part of it have just...
1:03:19 > 1:03:21ARE part of it,
1:03:21 > 1:03:25whereas before it's always felt as though you were pure spectators
1:03:25 > 1:03:27to something else.
1:03:27 > 1:03:30It was what belonged to someone else.
1:03:30 > 1:03:34All royal occasions were ROYAL occasions and you were
1:03:34 > 1:03:38just subjects to stand by and...
1:03:38 > 1:03:40But this has been different
1:03:40 > 1:03:45in so far as people haven't just been spectators.
1:03:45 > 1:03:47They've been there taking part in it.
1:03:49 > 1:03:52And I thought what was really good
1:03:52 > 1:03:56was that when Earl Spencer gave his talk,
1:03:56 > 1:04:00it was the people in Hyde Park that stood up and applauded.
1:04:00 > 1:04:02And applause then went through the cathedral.
1:04:02 > 1:04:06But it was the people who made the response,
1:04:06 > 1:04:08and I thought that was good.
1:04:13 > 1:04:17Monarchy, just in itself,
1:04:17 > 1:04:20has long since been useful as an institution
1:04:20 > 1:04:27and there's been a move where people have felt that government
1:04:27 > 1:04:30should be of all the people
1:04:30 > 1:04:35and that we should look to be citizens rather than subjects.
1:04:35 > 1:04:39And if Diana did anything,
1:04:39 > 1:04:41it was to move that process
1:04:41 > 1:04:45a little bit further along down the line.
1:04:45 > 1:04:50And so here was a chance for ordinary people to respond to that
1:04:50 > 1:04:55and to say, "Yes, I think that's probably...that's right."
1:04:55 > 1:05:02And so maybe we can express it by sort of saying,
1:05:02 > 1:05:05"Yes, this was a terrible thing that happened to her,
1:05:05 > 1:05:08"but we mustn't let the momentum go."
1:05:28 > 1:05:30Been wanting to come all week.
1:05:30 > 1:05:36We just felt we had to come and see everyone and put the flowers down.
1:05:36 > 1:05:39So...
1:05:39 > 1:05:44Always liked her since I was little, so I had to do it.
1:05:44 > 1:05:48I always admired her and always think of her.
1:05:56 > 1:05:58Tragic...
1:06:14 > 1:06:17Just a waste of a young life.
1:06:20 > 1:06:24Far too young and far too beautiful.
1:06:28 > 1:06:30It's such a waste.
1:06:51 > 1:06:54INTRO TO CANDLE IN THE WIND PLAYS
1:06:59 > 1:07:02# Goodbye England's rose
1:07:02 > 1:07:05# May you ever grow in our hearts
1:07:05 > 1:07:09# You were the grace that placed itself
1:07:09 > 1:07:13# Where lives were torn apart
1:07:13 > 1:07:17# You called out to our country... #
1:07:17 > 1:07:20You do one. Where are you?
1:07:20 > 1:07:24# Now you belong to heaven... #
1:07:24 > 1:07:26Dave, you do one as well.
1:07:26 > 1:07:30# And the stars spell out your name
1:07:30 > 1:07:32# And it seems to me
1:07:32 > 1:07:37# You lived your life like a candle in the wind
1:07:37 > 1:07:43# Never fading with the sunset when the rain set in... #
1:07:43 > 1:07:45Just trying to get the end.
1:07:45 > 1:07:49# And your footsteps will always fall here
1:07:49 > 1:07:53# Along England's greenest hills
1:07:53 > 1:07:59# Your candle's burned out long before... # THEY JOIN IN
1:07:59 > 1:08:02# Your legend ever will... #
1:08:04 > 1:08:08That's the bit I absolutely... I love that bit,
1:08:08 > 1:08:13just the bit sort of in between on the piano.
1:08:13 > 1:08:17# Goodbye England's rose... #
1:08:17 > 1:08:20- This is just so beautiful.- Yeah, it's wonderful.
1:08:20 > 1:08:25- You can't stop coming back to see it.- No...
1:08:25 > 1:08:28Because there's such beauty... well, like her.
1:08:30 > 1:08:35# Goodbye England's rose from a country lost without your soul
1:08:35 > 1:08:39# Who'll miss the wings of your compassion
1:08:39 > 1:08:42# More than you'll ever know
1:08:45 > 1:08:48# And it seems to me you lived your life
1:08:48 > 1:08:52# Like a candle in the wind
1:08:52 > 1:08:55# Never fading with the sunset
1:08:55 > 1:08:59# When the rain set in
1:09:00 > 1:09:04# And your footsteps will always fall here
1:09:04 > 1:09:07# Among England's greenest hills
1:09:07 > 1:09:13# Your candle's burned out long ago
1:09:13 > 1:09:17# Your legend never will
1:09:21 > 1:09:25# Your footsteps will always fall here
1:09:25 > 1:09:28# Along England's greenest hills
1:09:28 > 1:09:33# Your candle's burned out long before
1:09:35 > 1:09:38# Your legend never will. #
1:09:44 > 1:09:48Mm. Dear, oh dear. I don't know.
1:09:49 > 1:09:51So many questions.
1:09:53 > 1:09:58SIRENS WAIL IN DISTANCE
1:11:45 > 1:11:52MUSIC: "For Arinushka, Upon Regaining Her Health" by Arvo Part
1:14:30 > 1:14:34Subtitles by Red Bee Media Ltd