0:00:02 > 0:00:04It's the most famous shopping street in the world, in the heart
0:00:04 > 0:00:07of Britain's capital city.
0:00:07 > 0:00:12A mile and a half long, with 30 million visitors each year,
0:00:12 > 0:00:14with some of the world's most famous shops,
0:00:14 > 0:00:16biggest stars...
0:00:16 > 0:00:17Kate Moss!
0:00:17 > 0:00:21- ..and busiest stations. - Sorry, guys, stand back for me.
0:00:21 > 0:00:24What does it take to keep it running 24 hours a day...
0:00:24 > 0:00:27It's the busiest street in the world, it needs constant attention.
0:00:27 > 0:00:30- ..seven days a week.- Oi, clear off!
0:00:30 > 0:00:33Welcome to Oxford Street, welcome to the pickpocketing.
0:00:33 > 0:00:36Are you ready, London?
0:00:36 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:42This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43Oxford Street.
0:00:46 > 0:00:47Coming up...
0:00:47 > 0:00:49Bag snatchers on Oxford Street...
0:00:49 > 0:00:54We're looking for a specific, 35 grand bag, 105 grand in cash.
0:00:54 > 0:00:57We're with the specialist police team as they go the extra
0:00:57 > 0:00:59mile to get the bag back.
0:00:59 > 0:01:02Police! Right, what are you putting down behind your back?
0:01:02 > 0:01:06Rush hour leaves blood on the tracks at Britain's busiest station.
0:01:06 > 0:01:09Somebody has cut their foot on the escalator, there's quite a bit of blood.
0:01:09 > 0:01:13The Thistle Hotel are expecting a delegation from Finland,
0:01:13 > 0:01:17- but they've lost their Finnish flag. - I need this flag.
0:01:17 > 0:01:19And this girl doesn't know it,
0:01:19 > 0:01:21but she's about to be asked for her hand in marriage.
0:01:21 > 0:01:24- She's getting suspicious. - Cue violins.
0:01:24 > 0:01:26Violins are go, violins are go.
0:01:26 > 0:01:27But will she say yes?
0:01:33 > 0:01:36With millions of pounds of transactions taking place
0:01:36 > 0:01:39on Oxford Street every day, it's not surprising that some
0:01:39 > 0:01:42unscrupulous elements are attracted to the street.
0:01:44 > 0:01:47But those criminals that do operate here have picked a tough
0:01:47 > 0:01:51spot to try and earn a living. Sgt Steve Stamp
0:01:51 > 0:01:54and PC Darren Bond are part of the Metropolitan Police's
0:01:54 > 0:01:58specialist West End undercover team, dedicated to catching those
0:01:58 > 0:02:02shoplifters and pickpockets that want to try their luck.
0:02:02 > 0:02:07We mainly target pickpockets, bag thieves, distraction thieves,
0:02:07 > 0:02:09table surfers and robbers.
0:02:11 > 0:02:13They patrol the streets in plain clothes,
0:02:13 > 0:02:16looking for the telltale sign someone might be a thief.
0:02:18 > 0:02:22You have to have to have that basic instinct in relation to
0:02:22 > 0:02:24spotting somebody out the corner of your eye...
0:02:24 > 0:02:26See these two in front?
0:02:26 > 0:02:28They've got empty bags.
0:02:28 > 0:02:31That split-second decision makes all the difference when we are
0:02:31 > 0:02:35walking along a street of over 100,000 people every day.
0:02:36 > 0:02:40The Oxford Street team even has specialist officers called
0:02:40 > 0:02:41Super Recognisers,
0:02:41 > 0:02:45who have memorised the faces of the street's most active thieves.
0:02:46 > 0:02:52It's early evening, and officers Stamp and Bond are in the middle of their patrol.
0:02:52 > 0:02:54This is Shark Alley, this is peak time.
0:02:54 > 0:02:58Like sharks, as the sun goes down, the sharks come out to feed.
0:02:58 > 0:03:01And it's not long before the two think they've spotted some
0:03:01 > 0:03:04suspicious behaviour inside one of the shops.
0:03:05 > 0:03:07Now, watch this guy, all right?
0:03:07 > 0:03:10He's come across the road, he's starting to sweat. All right,
0:03:10 > 0:03:12he's got an empty bag on him.
0:03:12 > 0:03:14Darren is on it like a bee to honey.
0:03:14 > 0:03:19Bond is just in there as close as he can, to get to him.
0:03:19 > 0:03:23It will be a classic shoplift if he does it in here.
0:03:23 > 0:03:26Nothing stolen, but Steve's convinced
0:03:26 > 0:03:28he's found himself a thief.
0:03:28 > 0:03:31They follow the man along the street and then into one
0:03:31 > 0:03:35of its most famous stores, which doesn't wish to be identified.
0:03:35 > 0:03:38Right, I just saw a male acting suspicious out the corner of my eye.
0:03:38 > 0:03:40And off-camera, in the electronics department,
0:03:40 > 0:03:44Steve thinks he's seen the man stuff a computer mouse into his clothes.
0:03:44 > 0:03:47See the guy, flat cap, he's gone to the right.
0:03:47 > 0:03:49The man makes a dash for the exit.
0:03:49 > 0:03:51Steve rushes to intercept him.
0:03:51 > 0:03:53Are you all right, mate?
0:03:53 > 0:03:56Take your hands out of your pockets.
0:03:56 > 0:03:59Right, my name is Sgt Stamp, Met Police, this is my colleague,
0:03:59 > 0:04:02PC Bond. We were upstairs, we followed you in here and you have shoplifted.
0:04:04 > 0:04:07The arrested man is taken behind the scenes to an area
0:04:07 > 0:04:11not on view to the public, a holding room far away from the shop floor.
0:04:16 > 0:04:19Uniformed officers haven't found anything, but Officer Bond,
0:04:19 > 0:04:23from the pickpocket team, is prepared to be very thorough.
0:04:23 > 0:04:24- The mouse is there.- Oh, look.
0:04:27 > 0:04:29I don't normally do that to guys, but there's the mouse.
0:04:29 > 0:04:33Concealed under his clothing, between his legs. I wish I had gloves on.
0:04:34 > 0:04:36I should have gloves on.
0:04:37 > 0:04:40But while the team is readying the suspect for custody, word comes
0:04:40 > 0:04:44through that a much more serious crime has taken place elsewhere.
0:04:46 > 0:04:49A visiting tourist has had their bag snatched in one
0:04:49 > 0:04:54of the street's major stores, but it's not just any old bag theft.
0:04:55 > 0:04:57I'm not sure, totally, of the details,
0:04:57 > 0:05:00but a customer's bag was taken in the store
0:05:00 > 0:05:05that contained a quite considerable amount of cash, multiple thousands.
0:05:07 > 0:05:11In fact, the victim's told shop security that their bag
0:05:11 > 0:05:14contained over £100,000 worth of cash.
0:05:16 > 0:05:20The designer bag itself is worth over £30,000.
0:05:20 > 0:05:22But now, it's gone.
0:05:22 > 0:05:24The shopper's only chance of getting it back rests
0:05:24 > 0:05:26with Steve Stamp and his team.
0:05:28 > 0:05:31Steve and Darren check the CCTV footage,
0:05:31 > 0:05:33supplied by the shop security team.
0:05:35 > 0:05:38The actual theft isn't covered by CCTV,
0:05:38 > 0:05:42but by getting good coverage of what her handbag looks like,
0:05:42 > 0:05:45as you can see it's quite a distinctive, large green bag,
0:05:45 > 0:05:49they've been able to then pick up the suspect,
0:05:49 > 0:05:52the thief, as they have left the store.
0:05:52 > 0:05:55You look at the exits and there we have a suspect
0:05:55 > 0:05:57carrying a very distinctive bag.
0:05:59 > 0:06:02Later, the Super Recognisers get to work on the bag snatch case
0:06:02 > 0:06:05and what they find surprises even them.
0:06:05 > 0:06:08Female suspect. My guys have viewed the CCTV.
0:06:08 > 0:06:10Would you believe it, we know who it is.
0:06:18 > 0:06:22Over a third of Oxford Street shops are flagship stores.
0:06:23 > 0:06:26The competition between them is fierce.
0:06:26 > 0:06:28One of the main weapons they have to entice
0:06:28 > 0:06:30shoppers in is their shop window.
0:06:32 > 0:06:35It's some of the most valuable promotional space in the world
0:06:35 > 0:06:38and each must look eye-catching enough to grab a shopper's
0:06:38 > 0:06:40attention in seconds.
0:06:42 > 0:06:45And no-one knows that more than Laura Woods.
0:06:45 > 0:06:50She's a visual merchandiser from high street fashion chain, Warehouse.
0:06:50 > 0:06:53And tonight is one of the most important of her year.
0:06:53 > 0:06:55She is overseeing the window
0:06:55 > 0:06:59and store design for the store's new autumn-winter campaign.
0:06:59 > 0:07:02Oxford Street is massive, there are so many other brands,
0:07:02 > 0:07:05you want to make your presence known.
0:07:05 > 0:07:07British chain, Warehouse, makes mid-range
0:07:07 > 0:07:10clothes for twenty-something women.
0:07:10 > 0:07:12This is their first store on Oxford Street
0:07:12 > 0:07:15and has only been open for a few months.
0:07:15 > 0:07:19The trading space is too valuable to shut during business hours,
0:07:19 > 0:07:23so Laura and her team have got one night to get it dressed and ready.
0:07:23 > 0:07:26So, we found this image in Milan, a kind of peg-board display.
0:07:26 > 0:07:30It's a real mix and match of wood and different colours.
0:07:30 > 0:07:33This is kind of where we landed, what the design was.
0:07:33 > 0:07:36Peg-board, installation-based, we wanted to make it a bit
0:07:36 > 0:07:38different for Oxford Street, it is our flagship.
0:07:38 > 0:07:40Ready to go? Let's do it.
0:07:40 > 0:07:43The design will be the public face of the shop for months,
0:07:43 > 0:07:47so if it's going to compete, it's got to look great.
0:07:47 > 0:07:50For Laura, personally, it's her first campaign for the store
0:07:50 > 0:07:53and she's put months of work into designing it.
0:07:54 > 0:07:58Laura's right-hand man is fellow visual merchandiser, Nathan King.
0:07:58 > 0:08:01It's actually a really big deal for us as a British brand,
0:08:01 > 0:08:03to be recognised on Oxford Street
0:08:03 > 0:08:06and it's been something we've wanted for a really long time.
0:08:06 > 0:08:09There are four parts to the installation.
0:08:09 > 0:08:13They've got to build the peg-board window display, dress the mannequins,
0:08:13 > 0:08:14hang the campaign photographs
0:08:14 > 0:08:16and build another display in store.
0:08:20 > 0:08:21It's perfect, leave it.
0:08:22 > 0:08:24While Nathan takes over on the pegs,
0:08:24 > 0:08:28Laura moves on to the collection's mounted photos.
0:08:28 > 0:08:30So, we're going to put them on this wall here
0:08:30 > 0:08:34and were going to carry the creative through...
0:08:34 > 0:08:37When we put these up, we'll use some of the pegs to put them up.
0:08:37 > 0:08:40Doing the fit is an experienced team from Leeds.
0:08:40 > 0:08:44They take as much pride as anyone in how the display looks.
0:08:44 > 0:08:48Shopfitter, Johnny Day, is a regular visitor to Oxford Street.
0:08:48 > 0:08:51Making Laura's vision a reality is down to him.
0:08:51 > 0:08:54We'll do probably one to the left and then one to the right.
0:08:54 > 0:08:57Right, well, I'll put it up in the middle, and then we can...
0:08:57 > 0:09:00- Left a bit, right a bit.- Perfect, we'll probably do that for about an hour.
0:09:00 > 0:09:02That's perfect, I wouldn't expect anything less.
0:09:02 > 0:09:05Right, let's get cracking and get one up.
0:09:05 > 0:09:08But it soon becomes clear that the job isn't going to be as
0:09:08 > 0:09:10straightforward as they'd hoped.
0:09:18 > 0:09:22Laura wants the photos to be hung on pegs drilled into the wall, but
0:09:22 > 0:09:25the fitting team are worried that the fixings won't be up to the job.
0:09:25 > 0:09:28Whoever has come up with the idea of doing this hasn't
0:09:28 > 0:09:29thought about it enough.
0:09:29 > 0:09:33Just show Laura there, just put on that top bracket there, Josh.
0:09:35 > 0:09:37It's just bends, it's going to slip off.
0:09:37 > 0:09:40If this slips off and hits somebody... It needs something more substantial
0:09:40 > 0:09:42to hold the weight of this.
0:09:42 > 0:09:44- This 18 ml ply is heavy.- Right, OK.
0:09:44 > 0:09:48I can't... Unless I screwed through the graphic.
0:09:49 > 0:09:52- Straight into the wall...- OK.
0:09:53 > 0:09:56It's not ideal but at least it's safe.
0:09:56 > 0:09:59But the change of plan means Laura's schedule is slipping.
0:09:59 > 0:10:02That's going to take them more than an hour to do that.
0:10:02 > 0:10:06I'm quite calm, so... These things kind of just...
0:10:06 > 0:10:10With only hours to go before the shop reopens, Laura and Nathan
0:10:10 > 0:10:14will have to pull out all the stops to get things back on schedule.
0:10:14 > 0:10:17Later, we'll see whether they managed to get the window
0:10:17 > 0:10:19ready in time for the shop to open.
0:10:28 > 0:10:31Oxford Street is one of the busiest roads in Britain
0:10:31 > 0:10:35and bang in the middle of it is the country's biggest railway station,
0:10:35 > 0:10:36Oxford Circus.
0:10:36 > 0:10:38Never a dull moment here.
0:10:38 > 0:10:41Never a dull moment at Oxford Circus.
0:10:41 > 0:10:44Three major tube lines converge here
0:10:44 > 0:10:48and 89 million passengers get on and off trains here every year.
0:10:48 > 0:10:51That's more annual passengers than Heathrow Airport.
0:10:51 > 0:10:54Please board the train as quickly as you can, stand clear, stand clear.
0:10:54 > 0:10:57The biggest challenge for station staff is coping with
0:10:57 > 0:11:00the rush-hour, when platforms can get overcrowded.
0:11:00 > 0:11:05The front of the train is overcrowded, you are advised to move further along the westbound platform.
0:11:05 > 0:11:07Ian manages human traffic through the station.
0:11:07 > 0:11:10It's his job to keep people moving on and off trains
0:11:10 > 0:11:14as quickly as possible, but that's not his only talent.
0:11:14 > 0:11:17Please give room for your fellow passengers to exit the train first.
0:11:17 > 0:11:21I've got a bad, bad habit of going into some kind of southern American...
0:11:21 > 0:11:25Which some of my colleagues don't like. The quicker they exit the train, the easier it is for you
0:11:25 > 0:11:27to board the train, please let them exit.
0:11:27 > 0:11:29But I try not to, it's just a habit I've fallen into.
0:11:29 > 0:11:34Please ensure that your belongings and yourselves are beyond the yellow safety line, for your safety.
0:11:34 > 0:11:38It's now rush hour and there's disruption on one of the lines.
0:11:38 > 0:11:40Ian wants to stop passengers bottlenecking.
0:11:40 > 0:11:44Move along the eastbound platform, this reduces congestion,
0:11:44 > 0:11:47please use the eastbound platform for the Bakerloo-Victoria Line interchange.
0:11:47 > 0:11:50Further down, please, further down the platform.
0:11:50 > 0:11:51About 90 percent of the time they do listen.
0:11:51 > 0:11:53They need a little bit of ushering sometimes.
0:11:53 > 0:11:58Please remain behind the yellow safety line, this train is now on the move.
0:11:59 > 0:12:01On a weekday between 4pm and 7pm,
0:12:01 > 0:12:05over a million passengers use the tube, but as Dwayne knows
0:12:05 > 0:12:10only too well, rush hour and rushing passengers can lead to accidents.
0:12:12 > 0:12:15Can I get someone with a first aid box to come to the Argyll, please.
0:12:15 > 0:12:19Someone has cut their foot on the escalators, there is quite a bit of blood.
0:12:19 > 0:12:22- It just hurts a lot. - What escalator did you come up?
0:12:24 > 0:12:29- How did you cut your foot?- I just tripped.- You just tripped?- Yeah.
0:12:29 > 0:12:30Ouch, that looks painful.
0:12:30 > 0:12:34Canadian tourist, Alicia Kwong, has lacerated her toe
0:12:34 > 0:12:36rushing off an escalator.
0:12:36 > 0:12:39I was shopping at Topshop and then I was on my way home, I was
0:12:39 > 0:12:41halfway home, but then I forgot some of my stuff,
0:12:41 > 0:12:44so I just decided to come back right away
0:12:44 > 0:12:47and I was kind of in a rush, so I just tripped and fell.
0:12:49 > 0:12:51You have to be really careful when you're coming up.
0:12:51 > 0:12:53I know, you were panicking, because you lost something...
0:12:53 > 0:12:56There is no sign of Alicia's lost shopping, but she's been
0:12:56 > 0:13:01advised to limp one stop up on the tube to the nearest hospital.
0:13:01 > 0:13:04By the time she had realised how bad it was,
0:13:04 > 0:13:05she could actually feel the pain.
0:13:05 > 0:13:08She is one of over 2,000 people injured annually
0:13:08 > 0:13:11when rushing on underground escalators.
0:13:11 > 0:13:12It's another challenge dealt with,
0:13:12 > 0:13:16but the party is just starting at Britain's busiest station.
0:13:16 > 0:13:19Later, staff cope with drunks and disorderlies
0:13:19 > 0:13:21as Friday night takes off.
0:13:32 > 0:13:35The Metropolitan Police's pickpocketing team have had
0:13:35 > 0:13:39word there has been a bag snatch on their patch.
0:13:39 > 0:13:42A shopper's had her handbag stolen from a major department store,
0:13:42 > 0:13:46with over £100,000 of cash inside.
0:13:46 > 0:13:49Back at the station, Sgt Steve Stamp
0:13:49 > 0:13:52and has team get studying the CCTV footage,
0:13:52 > 0:13:55supplied by the shop's security team.
0:13:55 > 0:13:58Steve asks one of his Super Recognisers to look at it.
0:13:59 > 0:14:03A Super Recogniser is one of the Met's
0:14:03 > 0:14:04best secret weapons
0:14:04 > 0:14:06available to them.
0:14:07 > 0:14:11The Super Recognisers are highly skilled and highly trained officers,
0:14:11 > 0:14:15able to memorise the faces of Oxford Street's most prolific robbers.
0:14:17 > 0:14:23Super Recognisers have a form of photographic memory, where
0:14:23 > 0:14:27they can remember faces, distinctive things on faces, they can
0:14:27 > 0:14:31remember names, they can remember dates, they can remember times.
0:14:31 > 0:14:33It's just something that you were born with.
0:14:37 > 0:14:41They can be brought in on cases ranging from murder to terrorism,
0:14:41 > 0:14:45to see if their expert memories can nail a suspect.
0:14:48 > 0:14:51We spend a lot of time at the moment out on the streets,
0:14:51 > 0:14:55stop-searching people, for instance. We remember them.
0:14:55 > 0:14:57A few weeks later, a few months later,
0:14:57 > 0:15:00that person may have committed an offence that we didn't
0:15:00 > 0:15:03know about and will pop up on camera.
0:15:04 > 0:15:08Super Recognisers would instantly recognise that person,
0:15:08 > 0:15:11having stopped them months previous.
0:15:12 > 0:15:16And studying the footage, the team's Super Recogniser makes
0:15:16 > 0:15:20a breakthrough that convinces Steve to prepare for a raid.
0:15:20 > 0:15:23He thinks he knows who the bag snatcher is.
0:15:23 > 0:15:26It's a she, and even better for the team,
0:15:26 > 0:15:28they know where she lives.
0:15:28 > 0:15:31Female suspect, we're going to hit her address now.
0:15:31 > 0:15:34This is an immediate job, because there is no way she can spend
0:15:34 > 0:15:35that sort of cash straightaway.
0:15:35 > 0:15:37Let's go.
0:15:38 > 0:15:42The team now represent the victim's only hope of seeing their bag
0:15:42 > 0:15:44and their money again.
0:15:44 > 0:15:48If there is any persons inside, guys, don't be afraid to handcuff them, all right?
0:15:48 > 0:15:50They head off to the woman's address
0:15:50 > 0:15:54and what they'll find there is a new one, even for them.
0:15:54 > 0:15:57- Police!- All right!- Right, what are you putting down behind your back?
0:16:04 > 0:16:07At fashion chain Warehouse's flagship Oxford Street store,
0:16:07 > 0:16:12visual merchandiser Laura Woods is leading the overnight installation
0:16:12 > 0:16:14of the firm's new autumn-winter collection.
0:16:14 > 0:16:17The quality of a shop's displays can mean life or death
0:16:17 > 0:16:20on a street like Oxford Street.
0:16:20 > 0:16:23Laura's only got one night to get the shop dressed,
0:16:23 > 0:16:25but already, there's a problem.
0:16:26 > 0:16:28It just bends, it's going to slip off.
0:16:28 > 0:16:31The delays are causing her schedule to slip.
0:16:31 > 0:16:34Luckily, Laura's Leeds-based shopfitting team
0:16:34 > 0:16:36are on their A-game tonight.
0:16:36 > 0:16:39Johnny's come up with a solution for the pictures -
0:16:39 > 0:16:41screwing them directly into the wall.
0:16:41 > 0:16:45- Can we just get an actual position? - All right, OK.
0:16:45 > 0:16:49- With the first one up, the others should be quicker to install...- Erm.
0:16:49 > 0:16:53..if Laura can decide where she wants them.
0:16:54 > 0:16:57No, it can't be the same height, it needs to be, like, a bit...
0:16:57 > 0:16:59Yeah, I think that looks all right.
0:17:01 > 0:17:03Actually, can we go a bit higher?
0:17:03 > 0:17:05I don't want it to be level.
0:17:05 > 0:17:08I'm being really pedantic, sorry.
0:17:08 > 0:17:10Lower.
0:17:11 > 0:17:14- Is that all right?- Yeah, OK.- Yeah?
0:17:14 > 0:17:17Would it be nicer if it was level?
0:17:18 > 0:17:20Only joking.
0:17:20 > 0:17:22She might still have her sense of humour,
0:17:22 > 0:17:25but the delays are starting to take their toll on Laura.
0:17:25 > 0:17:27It's just this, like all this mess,
0:17:27 > 0:17:31because you feel like you're not achieving anything right now.
0:17:32 > 0:17:34To try and get the schedule back on track,
0:17:34 > 0:17:37Nathan makes a start on the window mannequins.
0:17:38 > 0:17:43Five past one now, and we want it to be done by 2-2:30am.
0:17:43 > 0:17:46It's probably going to be more like...3am...4am.
0:17:46 > 0:17:49Maybe 5am.
0:17:49 > 0:17:51How these look will determine how many customers
0:17:51 > 0:17:54they can attract inside.
0:17:54 > 0:17:56You know, we don't want to overcrowd the window. Oxford Street
0:17:56 > 0:17:58is the busiest street in the whole world, like,
0:17:58 > 0:18:02she has literally got seconds to see it and get in the shop.
0:18:03 > 0:18:06The fitters are finally ready to hang the last photo
0:18:06 > 0:18:09under the watchful gaze of Nathan.
0:18:09 > 0:18:11Yeah, there. Actually, up a bit.
0:18:11 > 0:18:15No, no, up a bit more. Can we take it down, like, one brick?
0:18:15 > 0:18:18Right...left, sorry.
0:18:18 > 0:18:20Down a bit.
0:18:22 > 0:18:24I could do that all night.
0:18:24 > 0:18:27- Yeah, that's brilliant, well done. - We'll get it done.
0:18:28 > 0:18:30We're almost there, so, like, final push.
0:18:30 > 0:18:35But it's going to be a really long push.
0:18:35 > 0:18:37I've hit a bit of a wall now.
0:18:37 > 0:18:42Like, no amount of coffee or chocolate is going to fix this.
0:18:42 > 0:18:46Leave a bit of room for error, to be fair, cos there's always something that goes wrong.
0:18:46 > 0:18:48We're getting there. We're nearly there.
0:18:48 > 0:18:52For Johnny, doing a good job on Oxford Street is a matter of pride.
0:18:52 > 0:18:55I like coming down to Oxford Street, because, at the end of the day,
0:18:55 > 0:18:58when these windows are done, I get to put a little bit of my finger
0:18:58 > 0:19:02on that and go, "Well, I was a contributor to that."
0:19:02 > 0:19:05Oxford Street is, you know, one of the fashion capitals of the world.
0:19:05 > 0:19:07And that's a big thing for me.
0:19:07 > 0:19:10When it goes right, you do get a good buzz off it.
0:19:11 > 0:19:15The final big job is to create another mannequin display
0:19:15 > 0:19:17at the front of the shop.
0:19:17 > 0:19:19It's like a massive, 3-D game of Tetris.
0:19:19 > 0:19:21There're going to tip over.
0:19:21 > 0:19:23No they're not.
0:19:23 > 0:19:26With the mannequins in place, the end is finally in sight.
0:19:26 > 0:19:28- See you in a bit, bye.- See you.
0:19:28 > 0:19:31And with a couple of finishing touches, the installation is
0:19:31 > 0:19:35complete, and Laura and Nathan are finally able to take stock.
0:19:35 > 0:19:37It looks great.
0:19:37 > 0:19:40Laura had a lot to deliver, and despite the setbacks,
0:19:40 > 0:19:44- she's pleased with her display for the store.- We done really well.
0:19:44 > 0:19:45- A job well done.- Yeah.
0:19:48 > 0:19:52And, when the shop does finally open for business, the new window
0:19:52 > 0:19:56is hard at work, doing its bit to get the customers through the doors.
0:20:06 > 0:20:08At the west end of Oxford Street
0:20:08 > 0:20:11stands the 700-room Thistle Marble Arch.
0:20:12 > 0:20:15Paul Walsh is the head concierge.
0:20:15 > 0:20:19He prides himself on going the extra mile to satisfy the full gamut
0:20:19 > 0:20:24- of his guests' requests. - Two tickets, uh, Arsenal Longside.
0:20:24 > 0:20:27Get them in now. I'll get the money ready. Fine. Cheers. Yeah, it's done.
0:20:27 > 0:20:31He's a member of the Society Of The Golden Keys,
0:20:31 > 0:20:32an elite group of concierges
0:20:32 > 0:20:35from some of the world's most prestigious hotels.
0:20:35 > 0:20:38I'm your sort of go-to guy, so if you need anything, or if anyone needs
0:20:38 > 0:20:40anything, they come to us. We're the Fix It guys.
0:20:40 > 0:20:42I've seen Paul go out of the way for people.
0:20:42 > 0:20:44I've seen him travel over to France with a case
0:20:44 > 0:20:46because they left it in the hotel and he drove there.
0:20:46 > 0:20:50He goes out of the box. He does, he really does. He helps everyone.
0:20:52 > 0:20:56Today, the hotel is preparing for a large Finnish delegation.
0:20:56 > 0:21:00Everything needs to be perfect for when the guests arrive.
0:21:00 > 0:21:02Working hard behind the scenes
0:21:02 > 0:21:06is assistant maintenance manager, Raul Ellison.
0:21:06 > 0:21:07I love my work. It's a hands-on job,
0:21:07 > 0:21:11and it gives you satisfaction to finish what you've started.
0:21:11 > 0:21:13I think it was in me from when I was young - breaking things
0:21:13 > 0:21:16and fixing them and putting them back together.
0:21:16 > 0:21:20But, today, Raul's got a problem that's not as easy to fix.
0:21:20 > 0:21:24Huh? They said that that flag was in this office here.
0:21:24 > 0:21:27The hotel's Finnish flag has gone missing.
0:21:27 > 0:21:29The conference starts in three days,
0:21:29 > 0:21:32but Raul needs to put it out before the first delegates
0:21:32 > 0:21:34start arriving, tomorrow.
0:21:34 > 0:21:37It was a blue one in there, wrapped up in there. In that cupboard.
0:21:39 > 0:21:42Raul gets his assistant on the case.
0:21:42 > 0:21:44We need to call House Of Flags
0:21:44 > 0:21:46and see if we can get a flag brought over today.
0:21:46 > 0:21:50She calls the hotel's regular flag supplier to try
0:21:50 > 0:21:54and order a replacement, but being a Friday, it's going to be tight.
0:21:54 > 0:21:56We want a Finnish flag, from Finland.
0:21:56 > 0:21:59It's going to come back on my head because I'm the one that's
0:21:59 > 0:22:01responsible for it in the first place.
0:22:01 > 0:22:04- Any update? - They could do pre-9am on Monday.
0:22:04 > 0:22:08But Monday is too late for Raul. He needs it today.
0:22:08 > 0:22:10I need this flag.
0:22:10 > 0:22:15His best bet is to rope in some help and track down that elusive flag.
0:22:15 > 0:22:17This is the cupboard that it should have been in,
0:22:17 > 0:22:20but obviously it's been misplaced and moved somewhere else.
0:22:20 > 0:22:22We'll find it.
0:22:25 > 0:22:26It doesn't normally look like this.
0:22:26 > 0:22:30It's a lot more clear and a lot more organised down here.
0:22:34 > 0:22:37No, good point, though, Batman.
0:22:37 > 0:22:40- Good morning, guys.- Morning. - I'm looking for this flag.
0:22:40 > 0:22:43Lita, I'm looking for a blue and white flag.
0:22:43 > 0:22:48- Has anyone given you a flag to wash? Adrian, a flag?- No.- No flag.
0:22:48 > 0:22:51- Sorry!- No flag. That's all right, Lita. Thank you.
0:22:52 > 0:22:55Desperation starts to set in...
0:22:55 > 0:22:57I find myself looking in the same place over and over again.
0:22:57 > 0:23:01..and Raul returns to the office to search increasingly unlikely
0:23:01 > 0:23:04- hiding places.- Flags don't just get up and walk away.
0:23:06 > 0:23:07We've looked everywhere.
0:23:07 > 0:23:11We've turned up open cupboards, places where it shouldn't be,
0:23:11 > 0:23:13that we thought it might be.
0:23:13 > 0:23:16We've doubled checked on everything and we still cannot find this flag.
0:23:16 > 0:23:18Raul's all out of ideas,
0:23:18 > 0:23:23and he turns to the one man who might be able to help.
0:23:23 > 0:23:24PHONE RINGS
0:23:24 > 0:23:26Concierge Paul, how may I help? Hi, Raul.
0:23:28 > 0:23:29Yep, OK.
0:23:30 > 0:23:35A Finnish flag. I'll make a couple of phone calls.
0:23:35 > 0:23:38The long shot and go for the embassy...
0:23:39 > 0:23:42..of Finland...
0:23:42 > 0:23:45and see how that goes.
0:23:45 > 0:23:46They're your own ones,
0:23:46 > 0:23:49but they're your spares for when you take them down.
0:23:51 > 0:23:53OK, that would be amazing.
0:23:53 > 0:23:55Paul's smart thinking pays off.
0:23:55 > 0:23:58I can come over with a driver and pick them up as soon as possible.
0:23:58 > 0:24:03The Finnish Embassy has a spare flag and they're willing to share.
0:24:03 > 0:24:06It's less than ten minutes' drive from Oxford Street,
0:24:06 > 0:24:10but Paul leaves nothing to chance and goes in person to collect it.
0:24:12 > 0:24:14Number 38, we need.
0:24:14 > 0:24:17That is if he can find the embassy.
0:24:17 > 0:24:19I imagine they have a Finnish flag outside.
0:24:19 > 0:24:20When I see it, I'll probably recognise it.
0:24:20 > 0:24:22What's that?
0:24:22 > 0:24:26Mexico. I need to brush up on my flags.
0:24:26 > 0:24:28They finally locate the right place,
0:24:28 > 0:24:32and it isn't long before Paul has his precious flag in his hands.
0:24:32 > 0:24:36Thank you. Super. OK, perfect. Thank you.
0:24:36 > 0:24:37Cheers. Thank you.
0:24:40 > 0:24:42- Cheers. One Finnish flag.- Aw, my man!
0:24:42 > 0:24:44My man. Thank you very much.
0:24:44 > 0:24:47You've saved my life this morning. Literally saved my life.
0:24:47 > 0:24:50Thank you very much to the Finnish Embassy. We needed that.
0:24:50 > 0:24:55Paul has delivered and Raul is one happy assistant maintenance manager.
0:24:55 > 0:24:59- He can now finish the job and get the flag flying.- Worked out.
0:25:10 > 0:25:13The Metropolitan Police's under cover pickpocketing team are on
0:25:13 > 0:25:18their way to the last known address of a bag snatcher in south London.
0:25:18 > 0:25:20We're really close now. We're one minute away.
0:25:20 > 0:25:22At the end of this road, take the next left.
0:25:22 > 0:25:25They believe their suspect stole a tourist's handbag
0:25:25 > 0:25:27from an Oxford Street store.
0:25:27 > 0:25:30We are looking for a specific 35 grand bag.
0:25:30 > 0:25:32All right, nearly 105 grand in cash.
0:25:32 > 0:25:35Most importantly, guys, when we get to the address,
0:25:35 > 0:25:39we have to check every room inside this premises, all right?
0:25:39 > 0:25:43Sgt Steve Stamp and his team intend to get the bag back.
0:25:43 > 0:25:45Hit the lights. Let's go slow.
0:25:45 > 0:25:47I think it's right there. Stop.
0:25:52 > 0:25:56The Oxford Street team are in luck - the suspect is home.
0:25:56 > 0:25:58Open the door.
0:25:58 > 0:26:02- Open the door now. - Five seconds, it's going in.
0:26:02 > 0:26:03One...
0:26:05 > 0:26:06Two...
0:26:09 > 0:26:12Three...
0:26:12 > 0:26:14Four...
0:26:14 > 0:26:17- Police!- All right!- What are you putting down behind your back?
0:26:17 > 0:26:20What are you putting down behind your back? There you go, look.
0:26:20 > 0:26:22Look at that, right there.
0:26:22 > 0:26:25Look at that - there's a load of cash, right there.
0:26:25 > 0:26:27- All right.- Listen to what my colleague has to say.
0:26:27 > 0:26:29You're under arrest on suspicion of theft for a bag
0:26:29 > 0:26:30and a large quantity of cash.
0:26:30 > 0:26:33It looks like the Super Recognisers got it spot on.
0:26:33 > 0:26:38The woman's hiding a bag with a massive stack of cash.
0:26:38 > 0:26:40It looks like tens of thousands of pounds.
0:26:41 > 0:26:44- Can you account for this? Is this your money?- No.
0:26:44 > 0:26:47- Whose is it? - It doesn't belong to me.
0:26:47 > 0:26:51- Where is the bag that this money was in?- It's just there.
0:26:51 > 0:26:55Game, set and matching handbag to the Oxford Street team.
0:26:55 > 0:26:58They've recovered the cash and the goods.
0:26:58 > 0:27:01- Have you spent any of the cash today on drugs or anything?- No.
0:27:01 > 0:27:04- All the cash is there?- Yes. - Have you counted it?- No.
0:27:04 > 0:27:06- Do you know how much is there? - No. Haven't got a clue.
0:27:06 > 0:27:09- £105,000.- Right.
0:27:09 > 0:27:10Today was your payday.
0:27:11 > 0:27:15The shopper was walking round with huge amounts of cash.
0:27:15 > 0:27:18As well as thousands in £20 notes,
0:27:18 > 0:27:22the shopper also had these - bundles of 500 euro notes.
0:27:22 > 0:27:24Is there more there?
0:27:24 > 0:27:26The thief must have thought she was dreaming
0:27:26 > 0:27:29when she looked at what she'd grabbed.
0:27:29 > 0:27:34- This is a Hermes bag. I'm guessing it's alligator skin.- I don't know.
0:27:34 > 0:27:37Actually, it doesn't match you. It just doesn't match you.
0:27:38 > 0:27:41The clothing that she wore today are right here.
0:27:41 > 0:27:44Her little hat that she wore. This.
0:27:44 > 0:27:47But there's also vital evidence to be seized,
0:27:47 > 0:27:51including other items known to have been in the bag when it was taken.
0:27:51 > 0:27:55OK, very expensive rings.
0:27:55 > 0:27:57Three very expensive rings here.
0:27:57 > 0:28:01Can we find out what, actually, the victim had in her bag, please?
0:28:01 > 0:28:02I just want to confirm.
0:28:04 > 0:28:07One orange Hermes purse. Where's the purse, sweetheart?
0:28:07 > 0:28:09Where's the orange purse?
0:28:12 > 0:28:15There's no sign of the missing orange purse yet
0:28:15 > 0:28:19and, with £100,000 seized, the thief is starting to get tetchy.
0:28:21 > 0:28:24I'm just waiting here. This is a very small space.
0:28:26 > 0:28:31- That officer. That officer has been told to not let you go.- Why?
0:28:31 > 0:28:33She's in control of you, all right, darling?
0:28:33 > 0:28:35Please don't have a go at her.
0:28:35 > 0:28:37Right, systematically, guys.
0:28:37 > 0:28:39The search for the orange purse continues.
0:28:46 > 0:28:48Oh, well, lookie, lookie, lookie, sweetheart.
0:28:48 > 0:28:51Lookie, lookie, lookie.
0:28:51 > 0:28:54Look what the cat's dragged in. Right.
0:28:54 > 0:28:58The missing orange purse was nestling under the mattress all along.
0:29:02 > 0:29:06Off-camera, the thief had told the team she dumped the purse,
0:29:06 > 0:29:10but she's actually already stuck her own cards and cash inside it.
0:29:10 > 0:29:13- This is when I ask the question, darling, yes?- Yeah.
0:29:13 > 0:29:16And you tell me you binned it, so you lied to me.
0:29:16 > 0:29:17- Yeah, I did lie to you.- OK.
0:29:17 > 0:29:19The purse will be returned to its owner
0:29:19 > 0:29:22and although the thief is not happy...
0:29:22 > 0:29:26Something in the flat has amused the Oxford Street team.
0:29:26 > 0:29:29It's a leaflet that police officers usually hand out -
0:29:29 > 0:29:32"Don't let a pickpocket spoil your day." That's karma.
0:29:34 > 0:29:38Foiling this robbery is a great result for the Oxford Street team,
0:29:38 > 0:29:41but the thief thinks it's a lot of fuss over nothing.
0:29:43 > 0:29:46Oh, so what? She's got it back, hasn't she?
0:29:46 > 0:29:48Don't give it all this.
0:29:48 > 0:29:51Right, if you want to take her downstairs for us.
0:29:51 > 0:29:55The team, the evidence and their suspect head back to the station.
0:29:55 > 0:29:57The thief later pleaded guilty
0:29:57 > 0:30:00and was sentenced to 30 months in prison.
0:30:00 > 0:30:03The tourist was later reunited with her belongings.
0:30:04 > 0:30:08All in all, for Sgt Steve Stamp, the Super Recognisers
0:30:08 > 0:30:11and the rest of his team, it's been quite a night.
0:30:23 > 0:30:27At Oxford Circus Tube station, the weekend's just begun, and
0:30:27 > 0:30:30drinkers and revellers from up on the surface
0:30:30 > 0:30:32are filtering down below.
0:30:32 > 0:30:36Some heading home, some seeking new destinations to continue the party.
0:30:36 > 0:30:38Oxford Circus, bro.
0:30:38 > 0:30:41Helping people find their way is Gerry Haynes.
0:30:41 > 0:30:44He's better known to colleagues as The Colonel.
0:30:44 > 0:30:48- How can I get to Caledonian Road?- Platform number six.
0:30:48 > 0:30:52Go to King's Cross, change at King's Cross, get the Piccadilly line.
0:30:52 > 0:30:53Platform number six.
0:30:55 > 0:30:57Yeah. We get all sorts coming through here.
0:30:59 > 0:31:02- Ooh! Thank you!- Thanks for your help, babes!- You're welcome.
0:31:02 > 0:31:06And amongst the passengers are officers from the British Transport Police.
0:31:06 > 0:31:09They've been called in by staff who say a drunken couple have
0:31:09 > 0:31:13- been abusive to them and are causing a nuisance.- Just down there.
0:31:13 > 0:31:16It's on the left where the windows are, yeah?
0:31:16 > 0:31:19Officers confront the couple who have clearly had a few.
0:31:23 > 0:31:26Lie in the fresh air, anyway, and just try and stand here for a bit.
0:31:26 > 0:31:28Try and sober yourself up a little bit.
0:31:28 > 0:31:32Now British Transport Police are on the scene, everyone has calmed down.
0:31:32 > 0:31:33The woman is the worse for wear,
0:31:33 > 0:31:37but her more sober husband is promising he'll take care of her.
0:31:41 > 0:31:45The officers want to see the woman onto a train home,
0:31:45 > 0:31:48and with one injury already on the escalator tonight,
0:31:48 > 0:31:50police want her husband to do the hard work.
0:31:58 > 0:32:01Oxford Circus has brought out her romantic side.
0:32:15 > 0:32:19It's gone midnight and the last trains are nearly due,
0:32:19 > 0:32:23but some passengers are still making merry.
0:32:23 > 0:32:24# ..So watch your back! #
0:32:24 > 0:32:26- Yeah!- I'm really quite embarrassed.
0:32:26 > 0:32:29With the time approaching half past midnight,
0:32:29 > 0:32:32staff are keen to get everyone off the platforms and home.
0:32:32 > 0:32:36Last eastbound Central line, last westbound, Ealing Broadway.
0:32:38 > 0:32:42Step it up, people, step it up. Last eastbound, last eastbound.
0:32:42 > 0:32:44Last eastbound, last eastbound.
0:32:44 > 0:32:46And with this lot on the train,
0:32:46 > 0:32:49Ian hopes that's all passengers clear of Oxford Circus.
0:32:52 > 0:32:53But...
0:32:54 > 0:32:57Sir? Sorry, the last train has gone.
0:32:58 > 0:33:01There's no more trains, where are you going to?
0:33:04 > 0:33:06No more trains?
0:33:06 > 0:33:08No, where were you going to?
0:33:08 > 0:33:11Close the gate, close the gates.
0:33:11 > 0:33:16'All trains have now departed. Any passengers left on the platform...'
0:33:16 > 0:33:19My colleague's just telling everyone that it's good night, from him,
0:33:19 > 0:33:21and good night from me. Ciao.
0:33:22 > 0:33:25'Oxford Circus station is now closing.'
0:33:35 > 0:33:39London is the most popular destination in the world for tourists.
0:33:39 > 0:33:43Nearly 20 million people take in its sights and sounds every year,
0:33:43 > 0:33:45and the vast majority of them
0:33:45 > 0:33:49take the time to visit the city's premier shopping destination.
0:33:49 > 0:33:53But competition for foreign shoppers' money is fierce.
0:33:53 > 0:33:57Helping to keep the street on top is the job of these people,
0:33:57 > 0:34:00the Oxford Street ambassadors.
0:34:00 > 0:34:02Funded by the street's Retail Association,
0:34:02 > 0:34:04the New West End Company,
0:34:04 > 0:34:08the team's main role is to help visitors find their destinations.
0:34:08 > 0:34:12- It's, like, 10 minutes straight in that direction.- The 15-strong team
0:34:12 > 0:34:15is made up of an assortment of nationalities
0:34:15 > 0:34:18who, between them, speak 23 different languages.
0:34:23 > 0:34:25They're up for any question.
0:34:25 > 0:34:26Where is the toilet?
0:34:26 > 0:34:29Victoria's Secret, it's at New Bond Street.
0:34:35 > 0:34:38For ambassador Fleur, it's a learning process.
0:34:38 > 0:34:40It's only her third day on the job
0:34:40 > 0:34:43and today she's shadowing colleague Flavio.
0:34:43 > 0:34:44Round the corner...
0:34:44 > 0:34:46It's quite challenging, I must say,
0:34:46 > 0:34:50because you need to know everything people ask you.
0:34:50 > 0:34:52Luckily, Flavio is at hand.
0:34:52 > 0:34:54Pittman Institute?
0:34:54 > 0:34:55Pittman Institute...
0:34:55 > 0:34:58Flavio, do you know this?
0:34:59 > 0:35:00For ambassador Lisa,
0:35:00 > 0:35:04her morning is about to go beyond answering questions.
0:35:04 > 0:35:08One of the ambassador's roles is to watch out for anything which might
0:35:08 > 0:35:12affect the shopping experience, and Lisa's run into just that.
0:35:18 > 0:35:21A protester has chosen Oxford Street as a venue
0:35:21 > 0:35:23to make his feelings on consumerism clear.
0:35:32 > 0:35:35The man, Danny Shine, and his megaphone, are
0:35:35 > 0:35:39regular features of the street. With a crowd building up around him,
0:35:39 > 0:35:43Lisa is worried about the ease of movement for people in this busy area.
0:35:45 > 0:35:48Just to make you aware that the regular IC1 male, who is talking
0:35:48 > 0:35:52through a megaphone, is outside McDonald's next to Harwood Place.
0:36:03 > 0:36:06It's a tricky situation for Lisa. Her powers are limited.
0:36:06 > 0:36:12People have the right to protest as long as they're not causing a disruption.
0:36:12 > 0:36:16What we can do if he is too noisy, we can phone the Westminster Noise Team and ask him to move on.
0:36:16 > 0:36:20As long as he's not swearing or being abusive towards someone,
0:36:20 > 0:36:22there's not a lot of things that we can actually do.
0:36:22 > 0:36:25So, just freedom of speech at the moment.
0:36:25 > 0:36:29The impromptu protest is visibly irritating the restaurant management.
0:36:35 > 0:36:38It's not just the staff that are showing concern.
0:36:51 > 0:36:55To Lisa's relief, the protester eventually decides to move on
0:36:55 > 0:36:59and the crowd gradually begins to disperse.
0:36:59 > 0:37:01For Lisa, it's been a tricky situation,
0:37:01 > 0:37:03but she wouldn't have it any other way.
0:37:03 > 0:37:06Helping people in general is what I want to do in life and,
0:37:06 > 0:37:10I mean, what a better job than doing this, just to help people every day.
0:37:10 > 0:37:13It's your fifth on the right, you're welcome.
0:37:13 > 0:37:15And with their final enquiry answered,
0:37:15 > 0:37:19Flavio and Fleur call time too.
0:37:19 > 0:37:21I learned a lot, really a lot.
0:37:21 > 0:37:24I wonder what tomorrow will bring me.
0:37:24 > 0:37:28- Thank you very much, it's been a pleasure to work with you. - The ambassadors can sign off,
0:37:28 > 0:37:31but there's no doubt what tomorrow will bring -
0:37:31 > 0:37:33thousands more visitors in need of their help.
0:37:42 > 0:37:45Down an unassuming alleyway just off Oxford Street lies
0:37:45 > 0:37:47St Christopher's Place.
0:37:47 > 0:37:50It's a historic little square filled with bars,
0:37:50 > 0:37:53shops and restaurants, providing a welcome
0:37:53 > 0:37:57respite for the millions of shoppers pounding the pavements next door.
0:37:57 > 0:37:59And today, it's playing host to Leigh.
0:37:59 > 0:38:02She doesn't know it yet, but she's but she's about to have
0:38:02 > 0:38:04the most memorable moment of her life,
0:38:04 > 0:38:06because, little does she know,
0:38:06 > 0:38:10her boyfriend, Paul, has chosen it as the perfect place to propose.
0:38:13 > 0:38:16Leigh and I have been together for a year and a half.
0:38:16 > 0:38:19She is from Australia, moved over here, and I want to show her
0:38:19 > 0:38:23that I am equally as committed and ask for her hand in marriage.
0:38:23 > 0:38:27But teacher Paul's proposal is going to be a little more than just
0:38:27 > 0:38:28a ring in a box.
0:38:30 > 0:38:34It started off I was going to just do a nice, gentle proposal, but
0:38:34 > 0:38:40with the input of a friend, we've now got and an a cappella, all-male choir.
0:38:40 > 0:38:41Then it was me joining in,
0:38:41 > 0:38:45then we've managed to talk some musicians into coming along
0:38:45 > 0:38:46and, just a few days ago,
0:38:46 > 0:38:49we've somehow managed to get some choreographed dancers to
0:38:49 > 0:38:53come in as well, so, it's going to be this huge, theatrical event.
0:38:53 > 0:38:58I'm 99.9 percent sure she will say yes,
0:38:58 > 0:39:02but there is that horrible fear and doubt
0:39:02 > 0:39:04that she will say no.
0:39:04 > 0:39:07Paul's best friend, Jamie, is in charge of staging
0:39:07 > 0:39:10and secretly filming the event.
0:39:10 > 0:39:13We've got two cameras set up over there, we've got two over here...
0:39:13 > 0:39:17His biggest challenge is keeping the whole thing under wraps.
0:39:19 > 0:39:21I don't think she's that observant,
0:39:21 > 0:39:25so, the hope is that should be completely oblivious to the
0:39:25 > 0:39:29four large cameras that are pointing at her.
0:39:29 > 0:39:33With only an hour to go, Jamie rounds up the singers, dancers and musicians.
0:39:34 > 0:39:36Get in, get in, get in.
0:39:36 > 0:39:39Jamie shepherds them upstairs for final prep.
0:39:39 > 0:39:44There are 27 people in total and they've all got to know their cues.
0:39:45 > 0:39:48We've got 10 minutes, is that when we're on?
0:39:49 > 0:39:53It's called All Of Me and I believe it's by John Legend.
0:39:53 > 0:39:55And then if everything goes well, we'll sing Happy,
0:39:55 > 0:39:57Pharrell Williams' Happy.
0:39:57 > 0:39:58- Yeah, if it goes well. - If she says yes.
0:39:58 > 0:40:01- If not, we'll just going to have to make something up.- Yeah.
0:40:02 > 0:40:06With everybody in place, Jamie gets ready for action.
0:40:06 > 0:40:08Paul, can you see them? They've just arrived.
0:40:18 > 0:40:21While Leigh is occupied with the menu, Paul makes his excuses
0:40:21 > 0:40:23and leaves,
0:40:23 > 0:40:26and then, things get going.
0:40:26 > 0:40:29Violins are go, violins are go.
0:40:29 > 0:40:31First into action are the musicians.
0:40:34 > 0:40:38Quickly followed by the a cappella group.
0:40:38 > 0:40:42# What would I do without your smart mouth...?
0:40:42 > 0:40:43She hasn't clocked yet.
0:40:43 > 0:40:45# I'll be all right...
0:40:46 > 0:40:50# My head's under water
0:40:50 > 0:40:52# But I'm breathing fine... #
0:40:52 > 0:40:55Paul waits nervously behind the scenes.
0:40:55 > 0:40:58# You're crazy and I'm out of my mind... #
0:40:58 > 0:41:00She's getting suspicious.
0:41:00 > 0:41:03With Leigh beginning to twig something's up,
0:41:03 > 0:41:06it's time for Paul to make his entrance.
0:41:09 > 0:41:10She's got it.
0:41:10 > 0:41:14# Love your curves and all your edges
0:41:14 > 0:41:18# All your perfect imperfections
0:41:18 > 0:41:22# Give your all to me
0:41:22 > 0:41:26# I'll give my all to you
0:41:26 > 0:41:30# You're my end and my beginning
0:41:30 > 0:41:34# Even when I lose I'm winning
0:41:34 > 0:41:42# I give you all of me
0:41:42 > 0:41:50# And you give me all of you... #
0:41:59 > 0:42:01- Will you marry me, baby?- Yes.
0:42:01 > 0:42:02THE CROWD CHEERS
0:42:02 > 0:42:04Whoo!
0:42:05 > 0:42:07# Because I'm happy
0:42:07 > 0:42:11# Clap along if you feel like a room without a roof
0:42:11 > 0:42:12# Because I'm happy
0:42:12 > 0:42:16# Clap along if you feel like happiness is the truth
0:42:16 > 0:42:18# Because I'm happy
0:42:18 > 0:42:20# Clap along if you know what... #
0:42:20 > 0:42:24With relief all round, the singers, dancers, filmers and happy couple,
0:42:24 > 0:42:26can all have a celebratory drink.
0:42:29 > 0:42:30THE CROWD CHEERS
0:42:30 > 0:42:34She said yes. It was good fun.
0:42:34 > 0:42:36She said yes!
0:42:39 > 0:42:43It was perfect, total surprise, I had no idea.
0:42:43 > 0:42:46I'm still a bit shaky, a bit nervous and,
0:42:46 > 0:42:49it's just a bit overwhelming, really. But I'm... Yeah, it was really beautiful.
0:42:49 > 0:42:52Over the moon. Over the moon.
0:42:52 > 0:42:54And when they get round to it,
0:42:54 > 0:42:58they certainly know a good street to go shopping on for a wedding dress.