0:00:02 > 0:00:04It's the most famous shopping street in the world,
0:00:04 > 0:00:06in the heart of Britain's capital city,
0:00:06 > 0:00:11a mile and a half long with 30 million visitors each year,
0:00:11 > 0:00:14with some of the world's most famous shops,
0:00:14 > 0:00:17- biggest stars...- Kate Moss!
0:00:17 > 0:00:19..and busiest stations.
0:00:19 > 0:00:21Sorry, guys, stand back for me.
0:00:21 > 0:00:25What does it take to keep it running 24 hours a day...
0:00:25 > 0:00:27The busiest street in the world, so it needs constant attention.
0:00:27 > 0:00:30- ..seven days a week?- Oi! Clear off!
0:00:30 > 0:00:33You're going to be arrested on suspicion of attempted theft.
0:00:33 > 0:00:35Are you ready, London?
0:00:35 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:40This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:44Oxford Street.
0:00:45 > 0:00:48Coming up: The battle of Oxford Street.
0:00:48 > 0:00:50Whose is this one?
0:00:50 > 0:00:53Police and pedicab drivers vie for supremacy...
0:00:53 > 0:00:56I don't give a damn whether you agree or not.
0:00:56 > 0:00:57I'm in charge on the street.
0:00:57 > 0:01:00..there's a pop star at Debenhams...
0:01:00 > 0:01:02# Treats me awfully... #
0:01:02 > 0:01:06..scaffolders fight the elements on the street's tallest building.
0:01:06 > 0:01:10You can just get a sudden gust and it will just knock you off balance.
0:01:16 > 0:01:18One of the biggest problems on Oxford Street
0:01:18 > 0:01:20at the moment are these -
0:01:20 > 0:01:22rickshaw drivers.
0:01:23 > 0:01:27These unregulated cycle taxis converge on Oxford Street
0:01:27 > 0:01:32to pick up tourists, but shops and other road users complain
0:01:32 > 0:01:34they park where they're not allowed to
0:01:34 > 0:01:36and clog up the road, waiting for fares.
0:01:38 > 0:01:41They're also accused of overcharging passengers,
0:01:41 > 0:01:45with some being known to charge £5 per minute per person.
0:01:45 > 0:01:47You!
0:01:47 > 0:01:50We've previously seen this man, Officer Andy Pescott,
0:01:50 > 0:01:53the self-styled sheriff of Oxford Street,
0:01:53 > 0:01:56waging a one-man war on the problem.
0:01:56 > 0:01:59They're actually parked up in the bus lane, double yellow lines.
0:01:59 > 0:02:02But the complaints have kept coming.
0:02:02 > 0:02:03Oi! Clear off!
0:02:03 > 0:02:06So much so, that Andy is now trying a new approach.
0:02:09 > 0:02:12He wants to work with the riders to get the situation under control,
0:02:12 > 0:02:15so he has drawn up a code of practice,
0:02:15 > 0:02:18outlining the rules they must adhere to.
0:02:19 > 0:02:23Most of the riders have signed up. If they break its terms,
0:02:23 > 0:02:26they become liable for a community protection notice,
0:02:26 > 0:02:29which can mean a fine of up to £2,500.
0:02:29 > 0:02:32Those that are adhering to my rules and regulations,
0:02:32 > 0:02:34I haven't got a problem with.
0:02:34 > 0:02:37If they're outside of my rules and regulations, then,
0:02:37 > 0:02:38as the sheriff of Oxford Street,
0:02:38 > 0:02:41I'm going to move them on and kick them out of town.
0:02:42 > 0:02:44Tonight, Andy is going on patrol
0:02:44 > 0:02:48to see if the riders are sticking to his code of practice.
0:02:49 > 0:02:51And it doesn't look good.
0:02:51 > 0:02:53Oi!
0:02:53 > 0:02:55What's that light? Red.
0:02:55 > 0:02:58You're crossing the road and you've got children on board.
0:02:58 > 0:03:00Turn that music down.
0:03:00 > 0:03:04Move on to the footpath cos you're causing an obstruction.
0:03:04 > 0:03:07The rider is clearly not following Andy's rules
0:03:07 > 0:03:09and he's been warned in the past.
0:03:10 > 0:03:12You know the rules and regulations, don't you?
0:03:12 > 0:03:15Do you have your code of practice on you?
0:03:15 > 0:03:16Have you bothered reading it?
0:03:16 > 0:03:19- Yeah, I read it today. - You read it today?
0:03:19 > 0:03:22Do you want me to ban you from riding on Oxford Street?
0:03:22 > 0:03:24- No.- That's your one and only warning. OK?
0:03:24 > 0:03:28The next time I rip up your agreement and you will be banned.
0:03:28 > 0:03:29All right?
0:03:29 > 0:03:31Don't let me have to tell you again, my friend,
0:03:31 > 0:03:33I'm trying to work WITH you guys.
0:03:33 > 0:03:37He cut across the junction at the crossing.
0:03:37 > 0:03:40The lights were red to him. He had a female and two children on board.
0:03:40 > 0:03:42The guy's a clown.
0:03:48 > 0:03:50Across the road from Selfridges,
0:03:50 > 0:03:53Andy is covertly watching to see if the
0:03:53 > 0:03:57pedicab writers are obeying the rule forbidding them from parking here.
0:04:00 > 0:04:02One rider has been a persistent offender
0:04:02 > 0:04:05and Andy wants to see if he's here tonight.
0:04:05 > 0:04:08The rider in question has signed the code of practice
0:04:08 > 0:04:11but Andy believes he's flouting its rules.
0:04:13 > 0:04:17We may be here sometime but it'll be worth the wait.
0:04:17 > 0:04:20It's like a little bit of fly fishing. A little bit of bait,
0:04:20 > 0:04:22at the end of it, you're going to catch a nice big trout.
0:04:24 > 0:04:28And, as Andy keeps watch, his trout appears.
0:04:29 > 0:04:30Yes!
0:04:35 > 0:04:37Oh, deary me.
0:04:37 > 0:04:42- You guys are supposed to be working in partnership with me.- Yes.
0:04:42 > 0:04:45Do you know you shouldn't be here?
0:04:45 > 0:04:48The man seems to suggest that his company supervisor,
0:04:48 > 0:04:50a man named Mavis,
0:04:50 > 0:04:52said it was OK to park here.
0:04:52 > 0:04:56I don't care what Mavis had to say, OK?
0:04:56 > 0:05:00He is a rickshaw supervisor and I am a police officer.
0:05:00 > 0:05:01This is my footprint.
0:05:01 > 0:05:05So, it's another rider ignoring the rules.
0:05:05 > 0:05:08I now intend to serve you a community protection notice,
0:05:08 > 0:05:12- which is the next stage up, OK? - OK, yes.
0:05:12 > 0:05:17If you do not abide by the rules and regulations set out in this, OK?
0:05:17 > 0:05:19I will summons you to court,
0:05:19 > 0:05:22but unless you are flagged down by a member of the public,
0:05:22 > 0:05:23you will not stop anywhere.
0:05:23 > 0:05:26You will ride until your legs drop off.
0:05:29 > 0:05:30I'm the daddy.
0:05:32 > 0:05:35But the smile is soon wiped off Andy's face.
0:05:35 > 0:05:39Just down the road, his code of practice is being ignored again.
0:05:39 > 0:05:44This is not acceptable, OK?
0:05:44 > 0:05:48One, two, three, four, five, six, seven, eight. Clear off!
0:05:48 > 0:05:50All the pedicabs were parked up,
0:05:50 > 0:05:54despite being forbidden from doing so by the code.
0:05:54 > 0:05:57Not on my footprint you don't, gentlemen.
0:05:57 > 0:06:00Tonight, he just moves them on, but Andy is beginning to think
0:06:00 > 0:06:03that his code of practice is falling on deaf ears.
0:06:03 > 0:06:06I'm going to give them a couple of weeks
0:06:06 > 0:06:10and, if there's still minor infringements, I'm just going to
0:06:10 > 0:06:14tear up that local agreement and go back to issuing 48-hour dispersals.
0:06:14 > 0:06:18Later, we hear the pedicab drivers' side of things,
0:06:18 > 0:06:21as they fight back against the sheriff.
0:06:33 > 0:06:36Once upon a time, selling goods on Oxford Street
0:06:36 > 0:06:41meant putting products on shelves and letting customers do the rest.
0:06:41 > 0:06:43But not any more.
0:06:43 > 0:06:46The arrival of online shopping has made it easier than ever
0:06:46 > 0:06:50to shop at home, so to get people to come into store,
0:06:50 > 0:06:53Oxford Street shops more and more need to provide
0:06:53 > 0:06:55an experience you can't get online.
0:06:55 > 0:06:59One chain that's working hard on this is Debenhams.
0:06:59 > 0:07:03They use their flagship Oxford Street store to run events
0:07:03 > 0:07:06to entice in customers, and today, for the first time,
0:07:06 > 0:07:11they're staging a live music performance by a leading pop star.
0:07:11 > 0:07:14Brilliant singer, X Factor finalist, Rebecca Ferguson's going to be
0:07:14 > 0:07:18doing a personal appearance in our store today in Oxford Street.
0:07:18 > 0:07:22Making sure it all goes to plan is the job of the store's PR team,
0:07:22 > 0:07:24led by Chris Morgan.
0:07:24 > 0:07:28This is the first time we've been working with a big star
0:07:28 > 0:07:30to come in and do an in-store performance.
0:07:30 > 0:07:33I guess that the bar is now for retailers not only to offer
0:07:33 > 0:07:36great products but also really exciting experiences
0:07:36 > 0:07:39while people shop as well.
0:07:40 > 0:07:42Five or ten minutes until Rebecca arrives with us.
0:07:42 > 0:07:45I think we are all in shape.
0:07:45 > 0:07:47As well as creating an experience for customers,
0:07:47 > 0:07:49there's another purpose.
0:07:49 > 0:07:53Rebecca will be performing in one of their occasion wear dresses,
0:07:53 > 0:07:55and they're hoping to get priceless coverage
0:07:55 > 0:07:57of her wearing it into the papers.
0:07:57 > 0:08:00Other members of staff are playing a part as well.
0:08:00 > 0:08:03They're being dressed in the same clothing line,
0:08:03 > 0:08:06and will spread out around the store to direct people to the show.
0:08:07 > 0:08:10And, bang on time, Rebecca arrives.
0:08:10 > 0:08:13Rebecca, I'm Chris, the director of PR for Debenhams.
0:08:13 > 0:08:16- Thanks for coming in. - Thanks for having me.
0:08:16 > 0:08:19It's going to be really exciting event. Don't they look gorgeous?
0:08:19 > 0:08:23- Really?- You look much nicer in it.
0:08:23 > 0:08:26Rebecca goes off to get ready.
0:08:26 > 0:08:28Meanwhile, the crowd is gathering.
0:08:28 > 0:08:30I'm getting a bit of a buzz
0:08:30 > 0:08:32so should be coming out in the next five or ten minutes.
0:08:32 > 0:08:36Yeah, looking forward for it to start. I want it to get going now.
0:08:37 > 0:08:40But, ten minutes later and Rebecca's not yet out.
0:08:40 > 0:08:42The team were planning on a photo shoot
0:08:42 > 0:08:46and some media one-to-ones before her performance, but itineraries
0:08:46 > 0:08:51are now going out the window for Sophie and Laura from the PR team.
0:08:51 > 0:08:55I think we should just go straight into the performance at 6.15
0:08:55 > 0:08:57- if Rebecca's happy to do that. - Yeah, yeah, let's do that.
0:08:57 > 0:09:01Laura goes to see what the hold-up is.
0:09:01 > 0:09:02We are just waiting for Rebecca.
0:09:02 > 0:09:06I think that, as always in these situations,
0:09:06 > 0:09:08you have to allow for time.
0:09:13 > 0:09:16We're not if that's what the time's going to be.
0:09:16 > 0:09:18Certainly in ten minutes, she needs to be here.
0:09:20 > 0:09:24I just don't want, yeah, people to get all wound up.
0:09:24 > 0:09:27These things happen.
0:09:27 > 0:09:30I am just OCD with time and I'm probably in the wrong industry.
0:09:32 > 0:09:36Later, the canapes and bubbly emerge, but will Rebecca?
0:09:36 > 0:09:38Yeah, we are fine. We are...
0:09:40 > 0:09:41..fine.
0:09:48 > 0:09:52In 1966, England won the World Cup at Wembley
0:09:52 > 0:09:55and you could have seen the stadium from the top of this building,
0:09:55 > 0:09:59Centre Point, which was completed in the same year.
0:09:59 > 0:10:04At 400 feet high, it's one of the tallest and most iconic buildings
0:10:04 > 0:10:08on Oxford Street, and it's currently undergoing a massive redevelopment.
0:10:08 > 0:10:12It's being converted from business to residential use,
0:10:12 > 0:10:16a multi-million pound renovation job that will take two years.
0:10:17 > 0:10:19But before work can start,
0:10:19 > 0:10:22the building exterior needs to be scaffolded.
0:10:22 > 0:10:26It's then being covered with a specially commissioned artwork.
0:10:26 > 0:10:30Most of the scaffolding and the artwork wrap has been assembled,
0:10:30 > 0:10:32but they've still got the top to do.
0:10:32 > 0:10:35And today is the final challenge.
0:10:35 > 0:10:39Team leader Mick Popov is taking his team to the 33rd floor,
0:10:39 > 0:10:41to build the final level,
0:10:41 > 0:10:44so they can hang the last part of the artwork.
0:10:45 > 0:10:47Before the team can start,
0:10:47 > 0:10:49they always take one particular precaution.
0:10:51 > 0:10:53The first thing we have to do is let out the safety nets.
0:10:53 > 0:10:57These nets are our barrier between where we're working and the ground.
0:10:59 > 0:11:02This high up over Oxford Street, safety measures like that
0:11:02 > 0:11:05are vital, but this job is even remarkable to
0:11:05 > 0:11:09a scaffolder with a whopping 44 years' experience.
0:11:09 > 0:11:11People think, like, scaffolding is high, high, high,
0:11:11 > 0:11:14but this is really high for scaffolding.
0:11:14 > 0:11:18Do you know what I mean? It's normally a lot lower than this.
0:11:18 > 0:11:19And, unsurprisingly,
0:11:19 > 0:11:23the team think quite a lot about their own safety too.
0:11:23 > 0:11:25You can't run around like an idiot,
0:11:25 > 0:11:27you've got to have your wits about you.
0:11:27 > 0:11:31I mean, one false step and it could be, you know, see you later.
0:11:33 > 0:11:36The team are harnessed to the scaffold for safety,
0:11:36 > 0:11:39but, as Mick and his crew start laying the boards,
0:11:39 > 0:11:42they're aware that the wind is getting stronger.
0:11:42 > 0:11:45This is all about restraining the boards for the wind...
0:11:48 > 0:11:50..so nobody gets killed down there.
0:11:52 > 0:11:56The wind is proving a factor for the workers this morning.
0:11:56 > 0:11:59You occasionally get a sudden gust and it'll just knock you
0:11:59 > 0:12:03slightly off-balance and it's a little bit off-putting.
0:12:03 > 0:12:06So, Kevin must make an extra safety check,
0:12:06 > 0:12:09using a feature that's vital on the tallest buildings.
0:12:09 > 0:12:13Yes, it's the wind meter and the anemometer that we have on-site,
0:12:13 > 0:12:16so I'll check this at regular intervals.
0:12:16 > 0:12:20At 20mph, the wind could cause problems.
0:12:20 > 0:12:2330mph or more and work will have to be stopped.
0:12:25 > 0:12:28- What's the wind speed, Kev? - About 20mph, Kev.
0:12:28 > 0:12:3120 mile an hour wind at 350 feet,
0:12:31 > 0:12:33that's a big change in conditions, isn't it?
0:12:33 > 0:12:35It is from what it was, yeah.
0:12:35 > 0:12:37I'll keep my eye on it.
0:12:37 > 0:12:41At 20mph, the wind is not enough to stop them working,
0:12:41 > 0:12:44but they will only be able to install safely
0:12:44 > 0:12:46the metal framework tubes,
0:12:46 > 0:12:49not the all-important boards needed to make scaffold.
0:12:49 > 0:12:51We are on a tight schedule.
0:12:51 > 0:12:56Obviously we are, to some extent, at the mercy of the weather.
0:12:56 > 0:13:01We lost a few hours yesterday because of the weather,
0:13:01 > 0:13:04and it's not good for us to stop too long.
0:13:04 > 0:13:07There's a reason why the team don't want to stop.
0:13:07 > 0:13:10Tomorrow, a second team will install the final level of sheeting -
0:13:10 > 0:13:14or Monarflex wrap - that's going around the top floor.
0:13:14 > 0:13:17Without the scaffold frame, it can't be put on.
0:13:17 > 0:13:21So the team need to get their poles in at the very least.
0:13:21 > 0:13:24These are... We're putting four-metre tubes on these.
0:13:28 > 0:13:30Almost done.
0:13:30 > 0:13:33This last corner to complete and then we're onto the Monarflex.
0:13:33 > 0:13:37Although the wind has slowed them down, by the end of the day,
0:13:37 > 0:13:41they have built enough scaffold for the wrappers to take over.
0:13:41 > 0:13:46- High-five, Kev! Well done, son. Thanks.- Good day, Kev.
0:13:47 > 0:13:52Later: Scaffolding up, it's time to put Centre Point under wraps.
0:13:59 > 0:14:00Oi!
0:14:01 > 0:14:03Earlier on, we saw how pedicabs
0:14:03 > 0:14:06had become one of the biggest problems on Oxford Street.
0:14:06 > 0:14:10Four, five, six, seven, eight. Clear off!
0:14:10 > 0:14:13The police and businesses complain they block up roads
0:14:13 > 0:14:17and park illegally, but the pedicab drivers themselves have
0:14:17 > 0:14:21a different view, and one of them wants to put his side of the story.
0:14:22 > 0:14:24Murat is a pedicab driver.
0:14:24 > 0:14:28He also owns a fleet of them and hires them out to other riders.
0:14:28 > 0:14:31He's become something of a voice for the trade.
0:14:31 > 0:14:34It's our empire, the rickshaw, pedicab.
0:14:34 > 0:14:38He says drivers like himself are just working hard to try
0:14:38 > 0:14:41and make a living, with little assistance from the authorities.
0:14:41 > 0:14:44Right now I'm going to Oxford Street
0:14:44 > 0:14:47and it is right now the best place to make some money.
0:14:48 > 0:14:50People might complain about pedicabs,
0:14:50 > 0:14:54but Murat and his fellow rickshaw drivers have gripes of their own.
0:14:54 > 0:14:57Murat would like to see better proper parking facilities
0:14:57 > 0:15:00and even a system of licensing.
0:15:00 > 0:15:04He'd also like better treatment from other key road users.
0:15:12 > 0:15:17Murat says the main problem is the lack of parking for pedicabs.
0:15:17 > 0:15:19Hello, hello. Excuse me.
0:15:19 > 0:15:21Excuse me, can you come to me?
0:15:21 > 0:15:25And on Oxford Street, one of his riders is in trouble
0:15:25 > 0:15:28for stopping where he's not allowed to be.
0:15:28 > 0:15:31I know it is a double line but what is the mistake which is I'm staying
0:15:31 > 0:15:35on a double line? I don't disturb anyone and there's no traffic.
0:15:36 > 0:15:40Murat says without proper parking facilities, his pedicabs
0:15:40 > 0:15:44have no choice but to break the law when they come to a stop.
0:15:44 > 0:15:46We have do stay somewhere to pick up customers.
0:15:46 > 0:15:49If there's nowhere to park, there's nowhere to park.
0:15:49 > 0:15:53That's why we need a park. We want a special rank for ourselves.
0:15:53 > 0:15:57But the PCSO is well aware there's a code of practice in place
0:15:57 > 0:16:01that, in this case, the pedicabs are now breaking.
0:16:01 > 0:16:05Did we not get agreement before with the other officer
0:16:05 > 0:16:07that you're only allowed to do certain things?
0:16:07 > 0:16:11But then, earlier today, there was still three parked outside
0:16:11 > 0:16:13Selfridges on the zigzag line.
0:16:13 > 0:16:15That's why we need a special place for Selfridges as well.
0:16:15 > 0:16:19There's nothing Murat can do. He moves off.
0:16:19 > 0:16:22To compound his frustration, when he makes it up the street to
0:16:22 > 0:16:24Selfridges, it's not a pedicab
0:16:24 > 0:16:27that's stopping where it shouldn't be.
0:16:27 > 0:16:30Look at that, black cabs are parking over there,
0:16:30 > 0:16:34no-one doesn't touch them, or nobody doesn't say, they are still here.
0:16:34 > 0:16:38Murat's so incensed, he stops to make his point, but he's now
0:16:38 > 0:16:43parked illegally himself, and soon drawing police intention of his own.
0:16:43 > 0:16:45What about the black cab, sir? Over there?
0:16:45 > 0:16:46Why don't you move them, then?
0:16:46 > 0:16:49You were there and you saw them, you didn't move any of them,
0:16:49 > 0:16:51you came straightaway for the rickshaw.
0:16:51 > 0:16:53With things getting heated,
0:16:53 > 0:16:56it's not long before a familiar name is brought up.
0:16:56 > 0:16:59Yeah, there you go, Mr Andy is coming.
0:16:59 > 0:17:02It's the sheriff of Oxford Street himself, Andy Pescott.
0:17:02 > 0:17:04And he's not best pleased.
0:17:04 > 0:17:06Why are you parked up here? You know the rules.
0:17:06 > 0:17:08What about the black cabs, though? Why don't you touch them?
0:17:08 > 0:17:10The argument...
0:17:10 > 0:17:14Listen, you know I have done more than anybody else to try
0:17:14 > 0:17:16- and work with you guys.- Of course.
0:17:16 > 0:17:18It came to a point where we had a working agreement
0:17:18 > 0:17:21and members of your own team as well as members of the other teams
0:17:21 > 0:17:24breached that agreement within a week.
0:17:24 > 0:17:26It's two weeks since we last saw him,
0:17:26 > 0:17:30and Andy's investigations have now shown beyond doubt
0:17:30 > 0:17:32that pedicab drivers are ignoring
0:17:32 > 0:17:35his code of practice on a regular basis.
0:17:35 > 0:17:38There were more people, once our agreement was in place,
0:17:38 > 0:17:42breaching it than there was before the agreement was in place.
0:17:42 > 0:17:45- I had egg on my face, my friend. - I know.
0:17:45 > 0:17:48Gloves off and every single rickshaw rider
0:17:48 > 0:17:50within our footprint will get dealt with robustly now.
0:17:50 > 0:17:52Andy remains unmoved.
0:17:52 > 0:17:54As far as he's concerned,
0:17:54 > 0:17:57pedicabs still have no right to park up on the street.
0:17:57 > 0:18:00But Murat's convinced that's impractical.
0:18:09 > 0:18:11Murut heads off.
0:18:11 > 0:18:14He still believes he and his fellow drivers work hard
0:18:14 > 0:18:16and have a right to earn a living.
0:18:17 > 0:18:20Later, Andy tears up the code of practice
0:18:20 > 0:18:23and goes back to his traditional methods of policing.
0:18:23 > 0:18:26I don't give a damn whether you agree or not.
0:18:26 > 0:18:28I'm in charge on this street.
0:18:36 > 0:18:38Department store Debenhams is getting ready
0:18:38 > 0:18:41for its first-ever live pop performance.
0:18:41 > 0:18:45Press and public are gathered, but as they wait for guest star
0:18:45 > 0:18:48Rebecca Ferguson, already the schedule is slipping.
0:18:48 > 0:18:51Sophie from the PR team is worried
0:18:51 > 0:18:54the large crowd are getting restless.
0:18:54 > 0:18:57We have spoken about maybe a slight change of plan, just so we don't
0:18:57 > 0:19:01keep the general public waiting for the live performance.
0:19:01 > 0:19:05But, as the minutes tick by, there's still no sign of the singer.
0:19:07 > 0:19:09We're fine.
0:19:09 > 0:19:11Yeah, we are fine. We are...
0:19:13 > 0:19:15..fine.
0:19:15 > 0:19:18Luckily, they don't have to wait much longer.
0:19:18 > 0:19:21I think we're in business, yes. Just this way.
0:19:23 > 0:19:27CHEERING
0:19:27 > 0:19:28Just there.
0:19:28 > 0:19:30While the media get their photo call,
0:19:30 > 0:19:34Chris gets ready to do the introductions.
0:19:34 > 0:19:36Evening, everybody, and thank you for joining us
0:19:36 > 0:19:38this evening at Debenhams on Oxford Street.
0:19:38 > 0:19:41Really pleased and honoured to introduce Rebecca Ferguson,
0:19:41 > 0:19:44so let's all enjoy her performance. Thanks.
0:19:44 > 0:19:46CHEERING
0:19:46 > 0:19:50And then it's time for Debenhams' first-ever live pop performance.
0:19:50 > 0:19:52I love you, Rebecca!
0:19:52 > 0:19:55I love you too. Thank you so much for coming.
0:19:56 > 0:19:59This song's Fine And Mellow from the new album.
0:19:59 > 0:20:03# My man, he don't love me
0:20:03 > 0:20:06# Treats me oh so mean
0:20:07 > 0:20:11# My man, he don't love me
0:20:11 > 0:20:14# Treats me awfully
0:20:14 > 0:20:20# He is the lowest man I've ever seen
0:20:21 > 0:20:23# That boy's going to drive me away
0:20:23 > 0:20:27# Said that boy's going to drive me away. #
0:20:29 > 0:20:31CHEERING
0:20:31 > 0:20:32Thank you.
0:20:32 > 0:20:34Thank you so much.
0:20:34 > 0:20:37The show's gone down well with customers,
0:20:37 > 0:20:39many of whom came specially.
0:20:39 > 0:20:41For others, it was a nice surprise.
0:20:44 > 0:20:47Remember seeing you... Oh, my God, I'm so excited.
0:20:50 > 0:20:52I love Rebecca Ferguson.
0:20:52 > 0:20:54I have all her music.
0:20:57 > 0:21:02I'm huge fan and I almost cried. I mean it was really, really good.
0:21:02 > 0:21:06You just hear this Scouser accent and as soon as she kind of sings,
0:21:06 > 0:21:09like this gorgeous, husky kind of perfect voice that comes out,
0:21:09 > 0:21:12I think she's an amazing singer.
0:21:12 > 0:21:14And with the crowd and media sated,
0:21:14 > 0:21:17Rebecca can finally get a little time for herself.
0:21:18 > 0:21:21Knowing me, I won't get a minute, but we'll see.
0:21:21 > 0:21:25Hopefully I'll get to have a little, little spree.
0:21:25 > 0:21:28But while Rebecca gets busy with some retail therapy,
0:21:28 > 0:21:31the store's press team are working the publicity side,
0:21:31 > 0:21:34hoping to get some coverage into the newspapers.
0:21:36 > 0:21:39We always like to, when we do things like this, is to get
0:21:39 > 0:21:43the photo caption out as soon as possible on, like, the evening of.
0:21:44 > 0:21:48And with pictures appearing in a number of key news
0:21:48 > 0:21:52and celebrity websites, the team can consider it a job well done.
0:22:02 > 0:22:05Back at Centre Point, and a two-year programme
0:22:05 > 0:22:08of refurbishment is going on for Oxford Street's biggest building.
0:22:08 > 0:22:13It's taken an amazing nine months just to build the scaffolding.
0:22:14 > 0:22:18As soon as each level of scaffolding is built, a second crew have
0:22:18 > 0:22:22been covering it up in a Monarflex wrap, plastic sheeting specially
0:22:22 > 0:22:24designed to keep the elements out
0:22:24 > 0:22:26so work can continue in all weathers.
0:22:26 > 0:22:28Together, each level of wrap will
0:22:28 > 0:22:32form a specially commissioned artwork called Private View.
0:22:32 > 0:22:36And today the wrap team are at the crucial final phase.
0:22:36 > 0:22:39It's the last bit of the wrap that we're attaching today
0:22:39 > 0:22:42and we've got the day to finish it.
0:22:42 > 0:22:46The wrap is designed by the Eley Kishimoto studio, who based their
0:22:46 > 0:22:51design on the look of the building's original 1960s architecture.
0:22:51 > 0:22:54I mean, we've been here for, like,
0:22:54 > 0:22:57a couple of months putting the sheeting on, the wrapping,
0:22:57 > 0:23:00which is really important to get it right aesthetically.
0:23:01 > 0:23:04So, it's time to finish wrapping up a London icon.
0:23:07 > 0:23:10Each one of these rolls has a specific design.
0:23:10 > 0:23:14The team must position each one correctly to display the pattern.
0:23:14 > 0:23:18Yeah, that's about 30 metres long and about 100 foot,
0:23:18 > 0:23:22so when we're ready to pass the roll out, we've got the boys,
0:23:22 > 0:23:24as you can see, we've got the team ready.
0:23:24 > 0:23:27The sheets are now hung over the side of the building.
0:23:27 > 0:23:30At this point, there is no room for a mistake from the crew.
0:23:32 > 0:23:35So, as you can see, we're just sort of working the sheet
0:23:35 > 0:23:38along the outside of the scaffold now.
0:23:39 > 0:23:41Working together nicely as a team.
0:23:43 > 0:23:46The crew can't let that wonderful view distract them.
0:23:46 > 0:23:50There's still no room for any mistakes.
0:23:50 > 0:23:52Keep it coming then.
0:23:54 > 0:23:56Hurray, here we go.
0:23:58 > 0:24:00That's it, you lot, that's enough.
0:24:00 > 0:24:04The Monarflex is rolled out and lined up in the right position,
0:24:04 > 0:24:08and a very low-tech method will be used to keep it in place.
0:24:08 > 0:24:09Bungees.
0:24:09 > 0:24:13But these sturdy rubber cords have a surprising design feature.
0:24:13 > 0:24:15This is what you tie the Monarflex to the scaffold with,
0:24:15 > 0:24:18and if there's too much wind, that could pull the scaffold.
0:24:18 > 0:24:19So they're designed to break,
0:24:19 > 0:24:21so if it is too windy, the Monarflex will go,
0:24:21 > 0:24:24rather than take the scaffold with it.
0:24:24 > 0:24:27These bungees will now have to stay in place for two years,
0:24:27 > 0:24:30whilst the full building work is completed.
0:24:31 > 0:24:35The team make the finishing touches and Centre Point is now wrapped
0:24:35 > 0:24:37and hidden from view.
0:24:38 > 0:24:39It's been a long journey.
0:24:39 > 0:24:43We're ready for a beer and it's a great sense of relief. Yep.
0:24:43 > 0:24:46So we are just ready to receive the big bonus now.
0:24:49 > 0:24:53And, on a warm sunny afternoon, the man that designed the wrap,
0:24:53 > 0:24:56Mark Eley, has come to inspect his work.
0:24:58 > 0:24:59It's very impressive.
0:24:59 > 0:25:03Just the way that they've lined it up, like the scaffolders,
0:25:03 > 0:25:05they work it like artisans themselves.
0:25:05 > 0:25:07I know my name's not on it,
0:25:07 > 0:25:09but in my heart I know they're looking at my work.
0:25:09 > 0:25:12It's an honour to do something so significant in my city
0:25:12 > 0:25:13that I work and live.
0:25:19 > 0:25:21Whose is this one?
0:25:21 > 0:25:24On Oxford Street, battle lines continue to be drawn
0:25:24 > 0:25:27between pedicabs and the authorities.
0:25:27 > 0:25:30This is not acceptable.
0:25:30 > 0:25:33Andy Pescott's trying to work with the pedicab riders,
0:25:33 > 0:25:36but has seen his code of practice roundly ignored.
0:25:36 > 0:25:40- I had egg on my face, my friend. - I know...- The gloves are off.
0:25:40 > 0:25:43So today, he's returning to issuing penalties.
0:25:43 > 0:25:47These include Section 35 dispersal orders,
0:25:47 > 0:25:51which can ban drivers from the area for 48 hours.
0:25:51 > 0:25:54And every single rickshaw rider within our footprint will get dealt
0:25:54 > 0:25:56with robustly now.
0:25:56 > 0:26:00And back on patrol, immediately there are problems.
0:26:00 > 0:26:03- You've got three outside Gap and two on Stratford Place.- All right, OK.
0:26:03 > 0:26:07Andy's alerted by an Oxford Street ambassador to more pedicabs
0:26:07 > 0:26:10parked up where they're not allowed to be.
0:26:10 > 0:26:13And this time, Andy's finally had enough.
0:26:13 > 0:26:15- Turn that down! Now! - MUSIC CEASES
0:26:17 > 0:26:21Andy's code of practice comes with stiff new penalties if breached.
0:26:21 > 0:26:24And you all have a copy of the codes of practice, is that correct?
0:26:24 > 0:26:28Yet again, you've failed to comply with it and as a result,
0:26:28 > 0:26:32you four gentlemen are going to be issued a Section 35 dispersal.
0:26:32 > 0:26:36That means, when I've finished your paperwork, you will leave.
0:26:36 > 0:26:40You will not return to Oxford Street, Regent Street, Bond Street,
0:26:40 > 0:26:42Davies Street or Marble Arch for 48 hours.
0:26:42 > 0:26:46If you return within that time, you'll be arrested.
0:26:46 > 0:26:49It's Andy's ultimate power to ban the riders
0:26:49 > 0:26:51from an area for 48 hours.
0:26:51 > 0:26:53You will leave in that direction...
0:26:53 > 0:26:56It's rarely been used before on pedicab riders
0:26:56 > 0:27:00and marks a major escalation in Andy's one-man war.
0:27:01 > 0:27:06Chastened, the pedicabs leave. But Andy's not finished yet.
0:27:06 > 0:27:08Just confirm your name for me.
0:27:08 > 0:27:11One rider is in another level of trouble.
0:27:13 > 0:27:16Earlier, we saw him given a formal warning
0:27:16 > 0:27:18by Andy for parking up illegally.
0:27:18 > 0:27:20FUZZY VOICE ON RADIO
0:27:20 > 0:27:24- Oh, I don't remember.- Let me show you. I have one here for you.
0:27:24 > 0:27:26And he's just gone and done it again.
0:27:26 > 0:27:30As a result of me issuing you that community protection notice,
0:27:30 > 0:27:32I'm informing you, OK? You do not have to say anything,
0:27:32 > 0:27:35but it may harm your defence if you do not mention when questioned
0:27:35 > 0:27:38something you later rely on in court. Anything you do say may be given in evidence.
0:27:38 > 0:27:41The man is cautioned and given a court summons,
0:27:41 > 0:27:44with a serious financial implication.
0:27:44 > 0:27:47You will get notification from the courts to attend.
0:27:47 > 0:27:53Then you are likely to receive a fine up to £2,500.
0:27:53 > 0:27:56For being an extremely naughty boy.
0:27:57 > 0:27:58Leave, don't return.
0:27:59 > 0:28:04The man rides off. For today at least, he and the others are gone.
0:28:04 > 0:28:06But Andy knows they'll be back.
0:28:06 > 0:28:09And as long as they're around, he will be too.
0:28:10 > 0:28:13I'm in charge, and they will adhere to my rules and regulations.
0:28:13 > 0:28:15So for the foreseeable future,
0:28:15 > 0:28:19they will get dispersal notices for 48 hours every single week,
0:28:19 > 0:28:22all the time there is ongoing antisocial behaviour.
0:28:22 > 0:28:25Now, I guarantee they will be back. So will I.