0:00:02 > 0:00:04It's the most famous shopping street in the world
0:00:04 > 0:00:06in the heart of Britain's capital city.
0:00:06 > 0:00:09A mile and a half long
0:00:09 > 0:00:12with 30 million visitors each year,
0:00:12 > 0:00:14with some of the world's most famous shops,
0:00:14 > 0:00:16biggest stars...
0:00:16 > 0:00:17Kate Moss!
0:00:18 > 0:00:19..and busiest stations.
0:00:19 > 0:00:22Sorry, guys. Stand back for me.
0:00:22 > 0:00:25What does it take to keep it running 24 hours a day...
0:00:25 > 0:00:27Busiest street in the world so it needs constant attention.
0:00:27 > 0:00:29..seven days a week?
0:00:29 > 0:00:30Oi! Clear off!
0:00:30 > 0:00:33You're going to be arrested on suspicion of attempted theft.
0:00:33 > 0:00:36Are you ready, London?
0:00:36 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:42This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43Oxford Street.
0:00:45 > 0:00:46Coming up...
0:00:46 > 0:00:48Stay there. Move!
0:00:48 > 0:00:50..rough sleepers at Marble Arch.
0:00:50 > 0:00:52Guys, do you just want to stay there a second, please?
0:00:52 > 0:00:54The police take action.
0:00:54 > 0:00:57If you come back here you're going to get arrested, yeah?
0:00:57 > 0:01:00There's a countdown to a major announcement at John Lewis.
0:01:00 > 0:01:03Four, three, two...
0:01:03 > 0:01:06And a guide dog takes on his biggest challenge yet.
0:01:06 > 0:01:07Good boy.
0:01:12 > 0:01:15Oxford Street and its surrounding area is best
0:01:15 > 0:01:19known for its glittering department stores and glamorous shopping.
0:01:19 > 0:01:23But recently the end of the street around Marble Arch
0:01:23 > 0:01:26has become a landmark destination for recently arrived
0:01:26 > 0:01:28groups from Eastern Europe.
0:01:28 > 0:01:33And without other accommodation, some have decided to make it their home.
0:01:33 > 0:01:37There have been ongoing complaints of antisocial behaviour.
0:01:37 > 0:01:41It's fallen to the Oxford Street police team to deal with the problem.
0:01:42 > 0:01:47And while plain-clothes officers Paul Penrose and Hetise Ipa patrol,
0:01:47 > 0:01:50a call comes through relating to this very issue.
0:01:50 > 0:01:52OK. Right, OK.
0:01:52 > 0:01:54And the news isn't good.
0:01:54 > 0:01:56Bye.
0:01:56 > 0:01:59We're just heading up to Marble Arch...
0:01:59 > 0:02:00support uniformed officers.
0:02:02 > 0:02:04A section of the Roma community who've been camping
0:02:04 > 0:02:07out on Marble Arch and under Park Lane subway.
0:02:07 > 0:02:09We don't know how many are up there.
0:02:09 > 0:02:12But when we get up there we're going to detain them,
0:02:12 > 0:02:16wait for uniform to come along, who'll find out who was dispersed
0:02:16 > 0:02:21this morning and if they've come back then they'll be arrested.
0:02:21 > 0:02:24Paul and Hetise hurry to the Marble Arch underpass.
0:02:24 > 0:02:28It's an area and a problem they know all too well.
0:02:28 > 0:02:33When it gets dark, this place, at the moment, has been overtaken by...
0:02:33 > 0:02:35uh, by Roma, rough sleeping,
0:02:35 > 0:02:39they use the whole place to defecate, urinate.
0:02:39 > 0:02:43In the arches you'll come, you'll find human faeces everywhere,
0:02:43 > 0:02:45rubbish, everything else.
0:02:45 > 0:02:49OK, there they all are. It's the usual place they all gather.
0:02:49 > 0:02:51Um, it's just down by the fountain.
0:02:51 > 0:02:54There's a large group of people on the right-hand side.
0:02:54 > 0:02:57Paul and Hetise take advantage of being in plain clothes
0:02:57 > 0:03:01to get a handle on the situation in the park above the underpass.
0:03:02 > 0:03:07There's stuff changing hands between those two.
0:03:07 > 0:03:10See, I think they're gambling on the floor there.
0:03:10 > 0:03:15But even in plain clothes, Paul and Hetise's presence is soon spotted.
0:03:15 > 0:03:18Despite being outnumbered, Paul feels he's got no choice
0:03:18 > 0:03:20but to move in without backup.
0:03:20 > 0:03:23Guys, do you just want to stay there a second, please?
0:03:23 > 0:03:24Police.
0:03:24 > 0:03:26Hi, guys. What are we up to down here?
0:03:26 > 0:03:29Paul thinks the men are gambling, which is illegal,
0:03:29 > 0:03:31but he's limited in what he can do.
0:03:31 > 0:03:33Before he can check on them, many run off.
0:03:33 > 0:03:36No, no, no. You don't have to go away. We don't run off, do we?
0:03:36 > 0:03:38All right? Let's all stay here.
0:03:38 > 0:03:40And you! Oi!
0:03:40 > 0:03:42Got about as much chance of keeping this lot under control...
0:03:42 > 0:03:45But look at them, they're off.
0:03:45 > 0:03:49With no uniform backup, Paul would struggle to make any arrests.
0:03:49 > 0:03:52So, for now, he just gives them a verbal warning.
0:03:53 > 0:03:56Guys, if you come back here,
0:03:56 > 0:03:58or the subway,
0:03:58 > 0:04:00you're going to get arrested, yeah?
0:04:00 > 0:04:02Go away. Yeah, all of you. All of you.
0:04:02 > 0:04:04At the very least, Paul and Hetise
0:04:04 > 0:04:06have managed to clear this area of the park.
0:04:06 > 0:04:09We've managed to clear them in the space of three minutes.
0:04:09 > 0:04:13But their experience demonstrates the difficulty of containing
0:04:13 > 0:04:15the rough sleeping problem.
0:04:15 > 0:04:18Paul checks through the detritus that's been left.
0:04:18 > 0:04:21One of them has kindly left their rucksack.
0:04:21 > 0:04:24So, um, what I'm going to do is have a look in there,
0:04:24 > 0:04:27see if I can identify who it belongs to, really.
0:04:27 > 0:04:28We've got a sleeping bag.
0:04:30 > 0:04:32There's a brand-new, um...
0:04:33 > 0:04:35..DHB radio.
0:04:35 > 0:04:38Uniformed officers finally arrive, but they're too late.
0:04:38 > 0:04:41All Paul can do is hand over what he's found.
0:04:41 > 0:04:44They all sprinted off and left this bag.
0:04:44 > 0:04:48Paul and Hetise head off. There's nothing more they can do tonight.
0:04:48 > 0:04:51What is clear is that there's an ongoing problem with newly
0:04:51 > 0:04:53arrived East Europeans
0:04:53 > 0:04:55acting anti-socially at key landmarks.
0:04:55 > 0:04:59In the glittering West End of London, this is a strict no-no.
0:05:00 > 0:05:04Later, handcuffs come out as Paul's called to deal with another
0:05:04 > 0:05:07rough sleeper for very different reasons.
0:05:07 > 0:05:08You are safe, yeah?
0:05:16 > 0:05:19It's evening at John Lewis Oxford Street
0:05:19 > 0:05:22and marketing coordinator Steve Cooper is getting the store
0:05:22 > 0:05:25ready for one of its biggest events of the year.
0:05:27 > 0:05:30The event in question takes place behind closed doors
0:05:30 > 0:05:32and there's not a shopper in sight.
0:05:32 > 0:05:36But for the chain's 91,000 staff nationwide,
0:05:36 > 0:05:38it's unmissable.
0:05:38 > 0:05:42Getting ready for a really big day, a really important day tomorrow.
0:05:42 > 0:05:47We reveal this year's John Lewis partnership bonus.
0:05:47 > 0:05:48Very exciting event.
0:05:48 > 0:05:50Very secretive, in that nobody
0:05:50 > 0:05:54and I genuinely have no idea what the amount will be.
0:05:54 > 0:05:57Quarter past nine tomorrow morning, we reveal all.
0:05:57 > 0:06:00Every year, the national chain reveals the size of the year's bonus
0:06:00 > 0:06:04when they open an envelope in the Oxford Street store.
0:06:04 > 0:06:07The percentage figure is the amount every member of staff,
0:06:07 > 0:06:09or partners as they're known,
0:06:09 > 0:06:11will get on top of their regular salary.
0:06:11 > 0:06:16The unveiling will take place in the store's seven-storey atrium.
0:06:16 > 0:06:19As well as managing the event, Steve will be in charge of
0:06:19 > 0:06:22the all-important announcement envelope.
0:06:22 > 0:06:25This'll be my 38th bonus.
0:06:25 > 0:06:29I've had as high as 24%, I've had as low as 8% during that time.
0:06:29 > 0:06:31But before Steve can count his money,
0:06:31 > 0:06:35he's got to make sure everything's in place for this key event.
0:06:35 > 0:06:38They're putting up banners, erecting a stage
0:06:38 > 0:06:41and the chain's own choir is going to be on hand
0:06:41 > 0:06:43to entertain the gathered partners.
0:06:43 > 0:06:45So, choir there. Manvinder will be there.
0:06:45 > 0:06:48Yeah. I think they're going to have a camera over there as well.
0:06:48 > 0:06:50Probably be partners on the stairs there.
0:06:50 > 0:06:52- I've got to get all the way... - So we are stopping them?
0:06:52 > 0:06:54- Stopping the escalators.- OK. - And a press pen here.
0:06:54 > 0:06:57The event's also important media-wise.
0:06:57 > 0:07:00Many business commentators judge the company's success over
0:07:00 > 0:07:04the last 12 months on the size of the bonus.
0:07:04 > 0:07:06- Quarter past nine now. - Quarter past nine.- 12 hours time...
0:07:06 > 0:07:08all will be revealed.
0:07:08 > 0:07:09That's my lot for tonight.
0:07:09 > 0:07:12I'll be in, probably, quarter past, half past seven in the morning
0:07:12 > 0:07:15to see the result of all the efforts and then move onto the next phase.
0:07:15 > 0:07:17But I think I need my beauty sleep.
0:07:18 > 0:07:21And the next morning, beauty sleep in the bag,
0:07:21 > 0:07:23Steve is back for the big event.
0:07:23 > 0:07:27- Fashion accessories.- Fashion accessories?- Yeah, we've relocated.
0:07:27 > 0:07:29And he's brought something with him.
0:07:29 > 0:07:33This is the envelope that actually contains the figure,
0:07:33 > 0:07:36which I'm not tempted to look at because it's actually
0:07:36 > 0:07:38a nice surprise. I don't want to ruin it for myself either.
0:07:38 > 0:07:40I need to take this up to management office,
0:07:40 > 0:07:43then that'll come down with the head of branch and the people
0:07:43 > 0:07:47opening the envelope at 9:15, which is rapidly approaching.
0:07:49 > 0:07:51- Morning, Steve.- Morning.
0:07:51 > 0:07:54- This is it. - It's arrived?- It's now over to you.
0:07:54 > 0:07:57- The main one.- Thank you.- OK. - I'll catch you later. Cheers.
0:07:57 > 0:07:59No-one knows what this number is, apart from a select few,
0:07:59 > 0:08:02that are mainly the board members. Slightly anxious.
0:08:02 > 0:08:04We've got a lot that we've been organising,
0:08:04 > 0:08:05a lot of press, a lot of media
0:08:05 > 0:08:08and, of course, partners from across the whole partnership
0:08:08 > 0:08:10have joined us today, so a big audience
0:08:10 > 0:08:12and I now need to ensure that
0:08:12 > 0:08:15the managing director is ready for the presentation.
0:08:15 > 0:08:17Morning, Karen. It's arrived.
0:08:17 > 0:08:21Later, the nerves are kicking in as staff count down to bonus time.
0:08:21 > 0:08:24Five, four, three,
0:08:24 > 0:08:26two, one!
0:08:26 > 0:08:27CHEERING AND APPLAUSE
0:08:33 > 0:08:35And you! Oi!
0:08:35 > 0:08:39Earlier, we were with the Oxford Street police team,
0:08:39 > 0:08:43as they grappled with the problem of East European rough sleepers.
0:08:43 > 0:08:46Hi, guys. What are we up to down here?
0:08:46 > 0:08:47A few weeks later,
0:08:47 > 0:08:51we're filming at the West End Central police station, when a call
0:08:51 > 0:08:55comes through to Paul Penrose about another East European visitor.
0:08:55 > 0:08:59One of the Safer Transport Teams have...
0:08:59 > 0:09:02found someone who is in the country illegally.
0:09:02 > 0:09:05Um...I'm just going out
0:09:05 > 0:09:08to support them, check if they are.
0:09:08 > 0:09:11If they are then we'll arrest them, bring them back to the station.
0:09:11 > 0:09:14The suspect's being held on Oxford Street,
0:09:14 > 0:09:17and Paul heads out there as fast as he can.
0:09:17 > 0:09:20The information he has is that the man is in the country illegally
0:09:20 > 0:09:24and wanted by the immigration authorities.
0:09:24 > 0:09:27A Safer Transport PCSO has got the male detained.
0:09:27 > 0:09:31We'll come in and take over. They can't arrest anyone, you see.
0:09:38 > 0:09:40- Hey, guys.- Hello.- PC Penrose.
0:09:40 > 0:09:42So, what's the issue?
0:09:46 > 0:09:49Yeah, OK, take him to West End Central, if we can get a...
0:09:49 > 0:09:52- Don't do it.- I'm a police officer. I'm a police officer, yeah?
0:09:52 > 0:09:54You're going to be arrested,
0:09:54 > 0:09:57- all right, for immigration offences? - Oh.- OK?
0:09:57 > 0:10:00For immigration, because it's come back that immigration would like to
0:10:00 > 0:10:03- talk to you about your current status.- It's no problem.
0:10:03 > 0:10:04So, you do not have to say anything,
0:10:04 > 0:10:06but you may harm your defence if you do not mention
0:10:06 > 0:10:09when questioned something which you later rely on in court.
0:10:09 > 0:10:12Anything you do say may be given in evidence.
0:10:12 > 0:10:15The man may be wanted by the immigration authorities
0:10:15 > 0:10:18but it soon becomes apparent that, bizarrely, it was the man
0:10:18 > 0:10:22himself who approached the PCSOs and asked to be arrested.
0:10:23 > 0:10:25- So, how did you come across this guy?- Sorry?
0:10:25 > 0:10:27How did you come across him?
0:10:27 > 0:10:30We were just walking down and he just approached us. He stated that,
0:10:30 > 0:10:34"I've got a problem and I need to get back in my country."
0:10:34 > 0:10:36Right. Where are you from, friend?
0:10:36 > 0:10:38- I'm from Albania. - From Albania, yeah?
0:10:38 > 0:10:42Paul searches the man, who begins to become agitated.
0:10:43 > 0:10:46Mate, you need to stand still. Yeah, all right, you need to...
0:10:46 > 0:10:48Right, listen to me, though, you need to stand still.
0:10:48 > 0:10:51You have to stay still for me.
0:10:51 > 0:10:53Paul will now escort the man back to the station
0:10:53 > 0:10:56to confirm that he is indeed here illegally.
0:10:56 > 0:10:58Come with me. We'll pop in the van.
0:10:58 > 0:11:01He claims to be an Albanian national, so has no right to residency,
0:11:01 > 0:11:03but why would he turn himself in?
0:11:03 > 0:11:06It's OK, sir, you are safe, yeah?
0:11:08 > 0:11:09Ah, right, OK.
0:11:16 > 0:11:19- That's correct.- No, that's right.
0:11:19 > 0:11:22What I think is happening, and it's sometimes all too common,
0:11:22 > 0:11:24at the moment, is you can't find work,
0:11:24 > 0:11:28doesn't have the money to get home, so believes by handing himself in,
0:11:28 > 0:11:31he'll get a free flight back, which sometimes may send out
0:11:31 > 0:11:34the wrong message that you can come illegally and,
0:11:34 > 0:11:37when you've had enough, we'll just pay for you to go home.
0:11:37 > 0:11:39But that's on a much higher pay scale
0:11:39 > 0:11:41than mine to sort that problem out.
0:11:42 > 0:11:45For Paul, as part of the team struggling to cope with
0:11:45 > 0:11:49so many East Europeans looking for a place to sleep in London,
0:11:49 > 0:11:52helping one go home marks a refreshing change.
0:11:52 > 0:11:56Illegal entry into the UK is obviously quite a big problem.
0:11:59 > 0:12:02Dare I say, this is a good result because, obviously,
0:12:02 > 0:12:04the chap has decided he wants to go home.
0:12:04 > 0:12:07What we sometimes find will happen is people come here, they can't find
0:12:07 > 0:12:10work, they obviously, naturally, become desperate as a result.
0:12:10 > 0:12:14That's when they'll resort to criminality,
0:12:14 > 0:12:17and, more often than not, that will end up on Oxford Street.
0:12:17 > 0:12:20The man is booked in and will eventually be passed to
0:12:20 > 0:12:22the immigration authorities.
0:12:22 > 0:12:25- Do you have some- ID? No, I don't.
0:12:25 > 0:12:28For Paul, it brings one of his more unexpected arrests to a close.
0:12:28 > 0:12:32I asked the police to stop me, man. Why are you saying you arrest me?
0:12:32 > 0:12:35Well, because I officially have to bring you into custody.
0:12:35 > 0:12:38And, since we filmed, it turned out the man wasn't just
0:12:38 > 0:12:40wanted by immigration,
0:12:40 > 0:12:43he was also wanted in Leicester for shoplifting offences,
0:12:43 > 0:12:47so was taken up there, where he's since served time in prison.
0:12:47 > 0:12:52- Oi!- Later, problems continue with rough sleepers at London landmarks.
0:12:52 > 0:12:54- Up!- The police go to tackle it head on.
0:12:54 > 0:12:58If you return within 48 hours, you will be arrested.
0:13:07 > 0:13:09This is Stanley.
0:13:09 > 0:13:12He's currently in training to become a guide dog.
0:13:12 > 0:13:14It's an important job.
0:13:14 > 0:13:18One day, a blind or partially sighted person will rely on him
0:13:18 > 0:13:20for their every step.
0:13:20 > 0:13:23Sit. Good boy.
0:13:23 > 0:13:27To get ready for that day is a rigorous and intensive process,
0:13:27 > 0:13:31taking 24 months and costing over £30,000.
0:13:33 > 0:13:35So far, Stanley's been trained for six months
0:13:35 > 0:13:38and he's about to have his biggest day yet.
0:13:39 > 0:13:42He needs to learn how to cope in large crowds of people
0:13:42 > 0:13:45and how to deal with escalators.
0:13:45 > 0:13:47Good boy. Sit.
0:13:47 > 0:13:50To get him ready for doing both, today, his trainer, Elliott,
0:13:50 > 0:13:52is taking him to Oxford Street.
0:13:54 > 0:13:56I think he's ready for the challenge today.
0:13:56 > 0:13:58I wouldn't do it if I didn't think he was.
0:13:58 > 0:14:01We'll take it slowly and if at any moment we need to,
0:14:01 > 0:14:04we'll...we'll leave.
0:14:04 > 0:14:08Every year, Guide Dogs For The Blind train 780 dogs,
0:14:08 > 0:14:10but demand is massive,
0:14:10 > 0:14:13so it's vital they all get through the training.
0:14:13 > 0:14:17Leading a blind owner into any sort of collision, or becoming disturbed
0:14:17 > 0:14:19in noisy crowds could be calamitous.
0:14:19 > 0:14:23It amazes me every time I train one of these dogs that they can
0:14:23 > 0:14:27take me down a busy road and I can miss every single person.
0:14:27 > 0:14:31It's really phenomenal what they can do.
0:14:31 > 0:14:35Today, Stanley will be expected to lead Elliott through the crowded
0:14:35 > 0:14:39shopping streets without hitting other pedestrians or obstacles.
0:14:40 > 0:14:42And, for Stanley,
0:14:42 > 0:14:46that means getting to grips with Europe's busiest shopping street.
0:14:50 > 0:14:54Good boy. Touch. I'm going to try and make it as pleasant
0:14:54 > 0:14:56an experience as possible. Good lad.
0:14:56 > 0:15:00He's never encountered this many people, or this much noise, before.
0:15:00 > 0:15:01SIREN BLARES
0:15:04 > 0:15:06It's just a really difficult environment.
0:15:06 > 0:15:10So busy and so many different places you can go wrong.
0:15:10 > 0:15:14A blind or partially sighted person would be looking for Stanley now to
0:15:14 > 0:15:16be confident in his movements
0:15:16 > 0:15:20and not be jumpy at sounds, sights or smells.
0:15:20 > 0:15:23First up, Stanley needs to show confidence in tracing a path
0:15:23 > 0:15:28for Elliott along the busy street and through the pedestrians.
0:15:28 > 0:15:30He's dropped his speed down nicely
0:15:30 > 0:15:34to navigate round the busy environment. Good boy.
0:15:34 > 0:15:38Basically, they have a critical area which they know, self-preservation,
0:15:38 > 0:15:40they're going to move if they're going to walk into an obstacle.
0:15:40 > 0:15:43We teach them appreciation for us,
0:15:43 > 0:15:47so he will move left and right and incorporate me into it.
0:15:47 > 0:15:50Good boy. And, then, if there's no space through,
0:15:50 > 0:15:53like now, he'll just stop. Good boy, well done.
0:15:53 > 0:15:56Then Stanley's got to safely lead Elliott across the road.
0:15:59 > 0:16:01Stanley's coping well.
0:16:01 > 0:16:02Yeah, good boy!
0:16:02 > 0:16:06So, I'm just teaching him that he can use the whole pavement.
0:16:06 > 0:16:09Looking to me a little bit more than he would normally.
0:16:09 > 0:16:13It's an intense environment. I think there's a bit more uncertainty.
0:16:13 > 0:16:17If he's to lead a blind person, he'll have to cope with buskers.
0:16:17 > 0:16:18HE BEATBOXES
0:16:21 > 0:16:25But, as they get closer, Stanley is getting hesitant.
0:16:25 > 0:16:26Good boy. Forward.
0:16:26 > 0:16:28BEATBOXING
0:16:35 > 0:16:39This is where Elliot's role as trainer is crucial.
0:16:39 > 0:16:43He needs to teach Stanley not to be afraid of street commotion like this.
0:16:43 > 0:16:46And, to do that, he uses a cheesy treat your reward him.
0:16:46 > 0:16:49Wow. Good boy!
0:16:49 > 0:16:52So, now, hopefully, he associates
0:16:52 > 0:16:55human beatbox with good things.
0:16:55 > 0:16:57Cheese.
0:16:57 > 0:17:00Stanley is looking like a star pupil. Elliott's happy
0:17:00 > 0:17:04he's handled his first day in a place like this so well.
0:17:04 > 0:17:08Later, Stanley's mastered Europe's busiest shopping street,
0:17:08 > 0:17:11but how will he cope when he comes face-to-face with
0:17:11 > 0:17:14the escalators at the UK's busiest station?
0:17:14 > 0:17:15Wait.
0:17:22 > 0:17:25It's 9am at John Lewis Oxford Street,
0:17:25 > 0:17:29and the store's atrium is being prepared for senior management,
0:17:29 > 0:17:32hundreds of staff and the national media,
0:17:32 > 0:17:34for a major annual announcement.
0:17:34 > 0:17:39In a few minutes' time, the chain's 91,000 employees will find out
0:17:39 > 0:17:42how much this year's bonus is going to be.
0:17:42 > 0:17:48Anything over 10% is considered good. Over 15%, exceptional.
0:17:48 > 0:17:52Steve Cooper is the man responsible for making sure the show goes to plan
0:17:52 > 0:17:57and getting the store ready to open to the public just minutes later.
0:17:57 > 0:18:00So, quarter to nine, half hour to go, I say half hour to go,
0:18:00 > 0:18:02really it all starts in about quarter of an hour
0:18:02 > 0:18:05when everybody starts to gather round.
0:18:05 > 0:18:07The choir should be rehearsing now.
0:18:09 > 0:18:14Conductor and John Lewis partner Manvinder is overseeing the choir.
0:18:14 > 0:18:16Don't strain it, whatever you do.
0:18:16 > 0:18:19But you can afford to give a little bit more.
0:18:19 > 0:18:22Tenors, if there's anything more to be had, that would be good.
0:18:22 > 0:18:25Michael, if there's any moment where the tenors
0:18:25 > 0:18:28might need a bit of moral support, don't be shy.
0:18:30 > 0:18:34It's now about getting everyone, staff, press and top brass,
0:18:34 > 0:18:36into place for Steve.
0:18:36 > 0:18:38Three or four over there, thank you.
0:18:38 > 0:18:43Um... Do you want to sort of go up the escalators and be around there
0:18:43 > 0:18:46This is quite fun, trying to get them to evenly spread around
0:18:46 > 0:18:50so there's a good mix of people. Yeah, give it a good atmosphere.
0:18:50 > 0:18:51It seems to be happening.
0:18:51 > 0:18:54All the press are here, everybody's here today,
0:18:54 > 0:18:58waiting for the announcement of our bonus. We've worked hard all year.
0:18:58 > 0:19:02I think we're all working out what to spend it on. I'm saving mine!
0:19:02 > 0:19:07And with just a few minutes to go, it's time for the show to start.
0:19:08 > 0:19:11To get you in the mood, I'm going to introduce Manvinder
0:19:11 > 0:19:13and the Cavendish Singers.
0:19:15 > 0:19:20# If you have a minute why don't we go
0:19:20 > 0:19:25# Talk about it somewhere only we know?
0:19:26 > 0:19:30# This could be the end of everything
0:19:30 > 0:19:35# Somewhere only we know. #
0:19:35 > 0:19:39CHEERING AND APPLAUSE
0:19:41 > 0:19:43Next up, the main event.
0:19:43 > 0:19:46- Are we all ready for the big moment? - ALL: Yes!
0:19:46 > 0:19:48We're ready for the countdown, so, please join me,
0:19:48 > 0:19:53as we begin the countdown from ten, nine, eight...
0:19:53 > 0:19:57ALL JOIN IN: ..seven, six, five,
0:19:57 > 0:20:01four, three, two, one!
0:20:01 > 0:20:02Go, go, go!
0:20:02 > 0:20:05CHEERING
0:20:05 > 0:20:0611%!
0:20:14 > 0:20:17Have a wonderful rest of the day, guys, thank you.
0:20:17 > 0:20:19Really happy, yeah, it's a lovely result.
0:20:19 > 0:20:21I've just got back from holiday
0:20:21 > 0:20:23and I'm definitely feeling the holiday blues
0:20:23 > 0:20:25so I might be booking myself another one.
0:20:25 > 0:20:27Our colleagues are happy for that,
0:20:27 > 0:20:30the massed halls around the building were happy with 11%.
0:20:30 > 0:20:33For Steve, the bonus is one thing,
0:20:33 > 0:20:35but his focus is now on getting the shop ready
0:20:35 > 0:20:37to open in five minutes' time.
0:20:37 > 0:20:40Dismantle the stage, and away we go.
0:20:40 > 0:20:43Five minutes later, someone will come in and never know it's happened.
0:20:43 > 0:20:46And then, it's all over for another year.
0:20:46 > 0:20:48I'm going to get on with my day now. Hear those tills ringing.
0:20:48 > 0:20:51We've got to start working for next year's bonus.
0:20:59 > 0:21:01Hi, guys, what are we up to down here?
0:21:01 > 0:21:04Earlier, we saw the Oxford Street police team trying to deal with
0:21:04 > 0:21:07the problem of newly arrived East Europeans
0:21:07 > 0:21:10making a home for themselves at Marble Arch.
0:21:10 > 0:21:13If you come back here, you're going to get arrested, yeah?
0:21:13 > 0:21:14And since then,
0:21:14 > 0:21:18complaints of antisocial behaviour have continued to flood in.
0:21:19 > 0:21:23So today, PC Andy Pescott is leading another operation
0:21:23 > 0:21:27to stop them sleeping rough in Oxford Street or the West End of London.
0:21:30 > 0:21:34Today's intention is to go out and issue a 48-hour dispersal
0:21:34 > 0:21:37to alleviate the problem for at least 48 hours.
0:21:37 > 0:21:41This morning, Andy will lead a team of police, interpreters
0:21:41 > 0:21:43and an immigration team.
0:21:43 > 0:21:44They're being dispersed
0:21:44 > 0:21:47on the grounds of ongoing antisocial behaviour,
0:21:47 > 0:21:50through begging, littering,
0:21:50 > 0:21:55urination, defecation, etc, etc.
0:21:55 > 0:21:58Andy's is one of three teams in the area today,
0:21:58 > 0:22:02launching similar operations to disperse this kind of rough sleeping.
0:22:02 > 0:22:03Ready to go?
0:22:06 > 0:22:08What a beautiful morning(!)
0:22:08 > 0:22:12Andy and the team head out to the underpass in question
0:22:12 > 0:22:16and in the van, just how serious the problem is becomes apparent.
0:22:16 > 0:22:18There was reports that have just come in
0:22:18 > 0:22:22that there was 50 to 60 in the tunnels overnight,
0:22:22 > 0:22:25so we'll take a look and see if they were there and if not,
0:22:25 > 0:22:28then we'll start sweeping back along the side streets.
0:22:28 > 0:22:32Rough sleeping is a complicated problem at the best of times.
0:22:32 > 0:22:35Recently arrived immigrants from EU member states
0:22:35 > 0:22:37have the right to live and work in the UK.
0:22:37 > 0:22:40But they don't have the right to sleep rough
0:22:40 > 0:22:44at famous London landmarks, as they're about to find out.
0:22:44 > 0:22:45Whoa!
0:22:45 > 0:22:49Don't let him go, make sure he doesn't go anywhere.
0:22:49 > 0:22:53- Buna dimineata! - THEY RESPOND IN ROMANIAN
0:22:53 > 0:22:55Stay there, move.
0:22:55 > 0:22:58At the far end of the tunnel, some of them try and dash off.
0:22:58 > 0:23:01Oi! Stay there.
0:23:02 > 0:23:04But Andy is not letting them get away.
0:23:04 > 0:23:06Wait. Up!
0:23:08 > 0:23:10The problem is all too clear.
0:23:10 > 0:23:13Dozens of people sleeping rough in a public underpass
0:23:13 > 0:23:17right next to the world-famous shopping areas of London's West End.
0:23:17 > 0:23:20We've probably got about 50 here.
0:23:22 > 0:23:26This was a bit of a shock. Does anybody speak English?
0:23:26 > 0:23:28Andy gathers the rough sleepers.
0:23:28 > 0:23:30If I can have one interpreter
0:23:30 > 0:23:33and one immigration officer with me on this side.
0:23:33 > 0:23:34With the help of a translator,
0:23:34 > 0:23:39he's now going to serve every one of them with a dispersal order.
0:23:39 > 0:23:42Because of the ongoing antisocial behaviour...
0:23:42 > 0:23:45WOMAN TRANSLATES INTO ROMANIAN
0:23:45 > 0:23:51..this morning, you will be issued with a 48-hour dispersal notice.
0:23:51 > 0:23:53On the dispersal notice,
0:23:53 > 0:23:57it gives you a map that tells you the area that you cannot come into.
0:23:57 > 0:24:01In other words, you will leave central London.
0:24:01 > 0:24:05If you return within 48 hours, you will be arrested.
0:24:07 > 0:24:12So, no Marble Arch, no Oxford Street, no London.
0:24:12 > 0:24:15And as they go through each individual's details,
0:24:15 > 0:24:18they find someone who might end up being banned
0:24:18 > 0:24:20from more than just central London.
0:24:20 > 0:24:24Newcomers to the UK have a time limit on how long they can stay
0:24:24 > 0:24:27without funds or employment or a course of education.
0:24:27 > 0:24:30And Andy thinks this man is in breach of it.
0:24:30 > 0:24:34Under the EU treaty rights, he has of maximum of three months
0:24:34 > 0:24:36to show that he has integrated
0:24:36 > 0:24:38and that he's got a job, he's got accommodation.
0:24:38 > 0:24:41He obviously hasn't done any of that.
0:24:41 > 0:24:44He's expired by four days over those three months.
0:24:44 > 0:24:46It takes 90 minutes,
0:24:46 > 0:24:51but finally Andy's got the details of everyone and moves them on.
0:24:51 > 0:24:55Andy returns to the surface and checks in with the other teams.
0:24:55 > 0:24:59There's been a number of Roma from three different teams
0:24:59 > 0:25:01where they've moved on at least ten each.
0:25:01 > 0:25:05Plus the 40-odd that we've moved on,
0:25:05 > 0:25:08that's at least 70-odd Roma this morning
0:25:08 > 0:25:10that have been disbursed for 48 hours.
0:25:10 > 0:25:12For now, Andy's happy,
0:25:12 > 0:25:16and the problem, at this underpass at least, is dealt with.
0:25:16 > 0:25:20But Andy knows the likelihood is the rough sleeping problem
0:25:20 > 0:25:22at Marble Arch isn't over.
0:25:22 > 0:25:24Others are likely to try their luck,
0:25:24 > 0:25:27but if they do, they can be sure Andy will be there too.
0:25:35 > 0:25:36Good boy!
0:25:36 > 0:25:39Earlier, we saw trainee guide dog Stanley
0:25:39 > 0:25:42getting to grips with Oxford Street's crowds of shoppers.
0:25:44 > 0:25:47But now, an even bigger challenge awaits.
0:25:47 > 0:25:51They're in the Tube and Stanley's about to try leading trainer Elliott
0:25:51 > 0:25:53up and down moving escalators.
0:25:53 > 0:25:55First of all, to acclimatise,
0:25:55 > 0:25:59they get used to Tube trains by riding up and down the network.
0:25:59 > 0:26:01Yes. Good boy!
0:26:01 > 0:26:05It's not a natural thing for a dog to want to come on the Tube.
0:26:05 > 0:26:09The lights, sounds, the noises, the movement.
0:26:09 > 0:26:12It's all unnatural for a dog.
0:26:12 > 0:26:15So we take a lot of time preparing them, taking them,
0:26:15 > 0:26:17sitting on the platform, letting trains come and go.
0:26:17 > 0:26:21'The next station is Oxford Circus.'
0:26:21 > 0:26:24Elliott's got special permission from London Underground
0:26:24 > 0:26:26to train Stanley at the station.
0:26:26 > 0:26:30It's vital guide dogs can cope in the most inhospitable environments.
0:26:30 > 0:26:35A wrong step amongst so much moving machinery could be disastrous.
0:26:35 > 0:26:38And there's no bigger test than the escalators
0:26:38 > 0:26:40on the busiest station on the Underground network.
0:26:42 > 0:26:47First, Stanley will have a go on a static escalator to get him started.
0:26:47 > 0:26:51To a dog, these huge mechanical stairs must look daunting.
0:26:51 > 0:26:52Good lad.
0:26:52 > 0:26:56After a few goes, Elliott is happy enough at Stanley's performance
0:26:56 > 0:27:00to move him onto the first real, working escalator.
0:27:00 > 0:27:01It's a big moment for both of them.
0:27:03 > 0:27:07Good boy, yes. And hop on, stand.
0:27:07 > 0:27:09Good boy! And wait.
0:27:11 > 0:27:15So, that was a little bit of a messy step-on.
0:27:15 > 0:27:19The first time he's done it. May have been over-focused on me.
0:27:19 > 0:27:21He just sometimes stares so much at me
0:27:21 > 0:27:24that he doesn't always watch where he's going.
0:27:24 > 0:27:26So I'll try and take the focus off me later.
0:27:27 > 0:27:30It's a good start for Stanley and he gets a reward.
0:27:30 > 0:27:33Then he's got to try going down.
0:27:33 > 0:27:38Wait. Hop on. Yes, good boy! Well done.
0:27:38 > 0:27:41Good boy. Wait. Ready, and hop!
0:27:41 > 0:27:48Wheyyy! Good boy! Sit. And wait. Wait. Hop on. Yeah, stand.
0:27:48 > 0:27:49And wait.
0:27:49 > 0:27:50He's now been on quite a few
0:27:50 > 0:27:54and I'm really chuffed to bits with how he's getting on.
0:27:54 > 0:27:55Good boy.
0:27:55 > 0:27:59With the practice, Stanley is now focusing on the escalators
0:27:59 > 0:28:02and not his trainer. He's passed this test.
0:28:02 > 0:28:04So, Stanley's done absolutely amazing here,
0:28:04 > 0:28:06better than I could have even hoped for.
0:28:06 > 0:28:09It just shows the preparation has really paid off.
0:28:09 > 0:28:11Stanley still has a year and a half left
0:28:11 > 0:28:14before he'll be ready to be given to a blind person.
0:28:14 > 0:28:17But if he can cope with Europe's busiest shopping street
0:28:17 > 0:28:19and the UK's busiest station,
0:28:19 > 0:28:22there can be little doubt he's made of the right stuff.
0:28:22 > 0:28:25And if his new owner likes shopping on Oxford Street,
0:28:25 > 0:28:27he can be sure Stan's his man.