0:00:02 > 0:00:04It's the most famous shopping street in the world,
0:00:04 > 0:00:06in the heart of Britain's capital city,
0:00:06 > 0:00:11a mile and a half long with 30 million visitors each year,
0:00:11 > 0:00:14with some of the world's most famous shops,
0:00:14 > 0:00:17- biggest stars...- Kate Moss!
0:00:17 > 0:00:19..and busiest stations.
0:00:19 > 0:00:21Sorry, guys, stand back for me.
0:00:21 > 0:00:25What does it take to keep it running 24 hours a day...
0:00:25 > 0:00:27The busiest street in the world, so it needs constant attention.
0:00:27 > 0:00:30- ..seven days a week?- Oi! Clear off!
0:00:30 > 0:00:33You're going to be arrested on suspicion of attempted theft.
0:00:33 > 0:00:35Are you ready, London?
0:00:35 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:40This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:44Oxford Street.
0:00:45 > 0:00:48Coming up: The battle of Oxford Street.
0:00:48 > 0:00:50Whose is this one?
0:00:50 > 0:00:53Police and pedicab drivers vie for supremacy...
0:00:53 > 0:00:56I don't give a damn whether you agree or not.
0:00:56 > 0:00:57I'm in charge on the street.
0:00:57 > 0:01:00..there's a pop star at Debenhams...
0:01:00 > 0:01:02# Treats me awfully... #
0:01:02 > 0:01:06..scaffolders fight the elements on the street's tallest building...
0:01:06 > 0:01:10You can just get a sudden gust and it will just knock you off balance.
0:01:10 > 0:01:13..and it's Top Gear at a car park
0:01:13 > 0:01:15as it gets ready for a celebrity opening.
0:01:15 > 0:01:17CAR ENGINE REVS
0:01:23 > 0:01:26One of the biggest problems on Oxford Street at the moment are these -
0:01:26 > 0:01:28rickshaw drivers.
0:01:30 > 0:01:33These unregulated cycle taxis converge on Oxford Street
0:01:33 > 0:01:38to pick up tourists, but shops and other road users complain
0:01:38 > 0:01:40they park where they're not allowed to
0:01:40 > 0:01:43and clog up the road, waiting for fares.
0:01:44 > 0:01:47They're also accused of overcharging passengers,
0:01:47 > 0:01:52with some being known to charge £5 per minute per person.
0:01:52 > 0:01:53You!
0:01:53 > 0:01:57We've previously seen this man, Officer Andy Pescott,
0:01:57 > 0:01:59the self-styled sheriff of Oxford Street,
0:01:59 > 0:02:02waging a one-man war on the problem.
0:02:02 > 0:02:06They're actually parked up in the bus lane, double yellow lines.
0:02:06 > 0:02:08But the complaints have kept coming.
0:02:08 > 0:02:09Oi! Clear off!
0:02:09 > 0:02:13So much so, that Andy is now trying a new approach.
0:02:15 > 0:02:19He wants to work with the riders to get the situation under control,
0:02:19 > 0:02:22so he has drawn up a code of practice,
0:02:22 > 0:02:24outlining the rules they must adhere to.
0:02:26 > 0:02:29Most of the riders have signed up. If they break its terms,
0:02:29 > 0:02:32they become liable for a community protection notice,
0:02:32 > 0:02:36which can mean a fine of up to £2,500.
0:02:36 > 0:02:39Those that are adhering to my rules and regulations,
0:02:39 > 0:02:41I haven't got a problem with.
0:02:41 > 0:02:43If they're outside of my rules and regulations, then,
0:02:43 > 0:02:45as the sheriff of Oxford Street,
0:02:45 > 0:02:47I'm going to move them on and kick them out of town.
0:02:49 > 0:02:51Tonight, Andy is going on patrol
0:02:51 > 0:02:54to see if the riders are sticking to his code of practice.
0:02:55 > 0:02:58And it doesn't look good.
0:02:58 > 0:02:59Oi!
0:02:59 > 0:03:01What's that light? Red.
0:03:01 > 0:03:05You're crossing the road and you've got children on board.
0:03:05 > 0:03:07Turn that music down.
0:03:07 > 0:03:10Move on to the footpath cos you're causing an obstruction.
0:03:10 > 0:03:13The rider is clearly not following Andy's rules
0:03:13 > 0:03:15and he's been warned in the past.
0:03:16 > 0:03:19You know the rules and regulations, don't you?
0:03:19 > 0:03:21Do you have your code of practice on you?
0:03:21 > 0:03:23Have you bothered reading it?
0:03:23 > 0:03:24Yeah, I read it today.
0:03:24 > 0:03:28You read it today? Do you want me to ban you from riding on Oxford Street?
0:03:28 > 0:03:31- No.- That's your one and only warning. OK?
0:03:31 > 0:03:34The next time I rip up your agreement and you will be banned.
0:03:34 > 0:03:36All right?
0:03:36 > 0:03:38Don't let me have to tell you again, my friend,
0:03:38 > 0:03:40I'm trying to work WITH you guys.
0:03:42 > 0:03:43It was dangerous.
0:03:43 > 0:03:47He cut across the junction at the crossing.
0:03:47 > 0:03:51The lights were red to him. He had a female and two children on board.
0:03:51 > 0:03:53The guy's a clown.
0:03:59 > 0:04:03Across the road from Selfridges, Andy is covertly watching to see if the
0:04:03 > 0:04:08pedicab writers are obeying the rule forbidding them from parking here.
0:04:10 > 0:04:13One rider has been a persistent offender
0:04:13 > 0:04:16and Andy wants to see if he's here tonight.
0:04:16 > 0:04:19The rider in question has signed the code of practice
0:04:19 > 0:04:21but Andy believes he's flouting its rules.
0:04:24 > 0:04:27We may be here sometime but it'll be worth the wait.
0:04:27 > 0:04:31It's like a little bit of fly fishing. A little bit of bait,
0:04:31 > 0:04:33at the end of it, you're going to catch a nice big trout.
0:04:37 > 0:04:41And, as Andy keeps watch, his trout appears.
0:04:42 > 0:04:44Yes!
0:04:48 > 0:04:50Oh, deary me.
0:04:50 > 0:04:52Turn it off.
0:04:52 > 0:04:53Step over here.
0:04:53 > 0:04:57- You guys are supposed to be working in partnership with me.- Yes.
0:04:57 > 0:05:01Do you know you shouldn't be here?
0:05:01 > 0:05:04The man seems to suggest that his company supervisor,
0:05:04 > 0:05:06a man named Mavis,
0:05:06 > 0:05:08said it was OK to park here.
0:05:08 > 0:05:12I don't care what Mavis had to say, OK?
0:05:12 > 0:05:16He is a rickshaw supervisor and I am a police officer.
0:05:16 > 0:05:17This is my footprint.
0:05:17 > 0:05:21So, it's another rider ignoring the rules.
0:05:21 > 0:05:24- This is your name here, is that correct?- That is correct.
0:05:24 > 0:05:27OK, I now intend to serve you a community protection notice,
0:05:27 > 0:05:30- which is the next stage up, OK? - OK, yes.
0:05:30 > 0:05:36If you do not abide by the rules and regulations set out in this, OK?
0:05:36 > 0:05:38I will summons you to court, OK?
0:05:38 > 0:05:41You will not stop on Oxford Street, Regent Street and Bond Street
0:05:41 > 0:05:44and Davies Street, other than for the purpose of picking up
0:05:44 > 0:05:47and dropping off passengers at their request.
0:05:47 > 0:05:50Unless you are flagged down by a member of the public,
0:05:50 > 0:05:52you will not stop anywhere.
0:05:52 > 0:05:54You will ride until your legs drop-off.
0:05:57 > 0:05:59I'm the daddy.
0:06:00 > 0:06:03But the smile is soon wiped off Andy's face.
0:06:03 > 0:06:07Just down the road, his code of practice is being ignored again.
0:06:07 > 0:06:12This is not acceptable, OK?
0:06:12 > 0:06:16One, two, three, four, five, six, seven, eight. Clear off!
0:06:16 > 0:06:19All the pedicabs were parked up,
0:06:19 > 0:06:22despite being forbidden from doing so by the code.
0:06:22 > 0:06:25Not on my footprint you don't, gentlemen.
0:06:25 > 0:06:29Tonight, he just moves them on, but Andy is beginning to think
0:06:29 > 0:06:32that his code of practice is falling on deaf ears.
0:06:32 > 0:06:34I'm going to give them a couple of weeks
0:06:34 > 0:06:38and, if there's still minor infringements, I'm just going to
0:06:38 > 0:06:43tear up that local agreement and go back to issuing 48-hour dispersals.
0:06:43 > 0:06:46Later, we hear the pedicab drivers' side of things,
0:06:46 > 0:06:49as they fight back against the sheriff.
0:07:02 > 0:07:05Once upon a time, selling goods on Oxford Street
0:07:05 > 0:07:09meant putting products on shelves and letting customers do the rest.
0:07:09 > 0:07:11But not any more.
0:07:11 > 0:07:14The arrival of online shopping has made it easier than ever
0:07:14 > 0:07:18to shop at home, so to get people to come into store,
0:07:18 > 0:07:21Oxford Street shops more and more need to provide
0:07:21 > 0:07:24an experience you can't get online.
0:07:24 > 0:07:28One chain that's working hard on this is Debenhams.
0:07:28 > 0:07:31They use their flagship Oxford Street store to run events
0:07:31 > 0:07:35to entice in customers, and today, for the first time,
0:07:35 > 0:07:39they're staging a live music performance by a leading pop star.
0:07:39 > 0:07:42Brilliant singer, X Factor finalist, Rebecca Ferguson's going to be
0:07:42 > 0:07:46doing a personal appearance in our store today in Oxford Street.
0:07:46 > 0:07:51Making sure it all goes to plan is the job of the store's PR team,
0:07:51 > 0:07:53led by Chris Morgan.
0:07:53 > 0:07:56This is the first time we've been working with a big star
0:07:56 > 0:07:59to come in and do an in-store performance.
0:07:59 > 0:08:01I guess that the bar is now for retailers not only to offer
0:08:01 > 0:08:05great products but also really exciting experiences
0:08:05 > 0:08:07while people shop as well.
0:08:08 > 0:08:11Five or ten minutes until Rebecca arrives with us.
0:08:11 > 0:08:13I think we are all in shape.
0:08:13 > 0:08:18As well as creating an experience for customers, there's another purpose.
0:08:18 > 0:08:21Rebecca will be performing in one of their occasion wear dresses,
0:08:21 > 0:08:26and they're hoping to get priceless coverage of her wearing it into the papers.
0:08:26 > 0:08:29Other members of staff are playing a part as well.
0:08:29 > 0:08:31They're being dressed in the same clothing line,
0:08:31 > 0:08:35and will spread out around the store to direct people to the show.
0:08:35 > 0:08:37I'm very happy!
0:08:37 > 0:08:39They're my girls!
0:08:39 > 0:08:41The dream team.
0:08:42 > 0:08:43Oh! That's gorgeous!
0:08:44 > 0:08:47And, bang on time, Rebecca arrives.
0:08:47 > 0:08:51Rebecca, I'm Chris, the director of PR for Debenhams.
0:08:51 > 0:08:53- Thanks for coming in. - Thanks for having me.
0:08:53 > 0:08:56It's going to be really exciting event. Don't they look gorgeous?
0:08:56 > 0:08:59- I know someone who owns this dress.- Really?- You look much nicer.
0:08:59 > 0:09:02I think we're just going to do a very quick sound check,
0:09:02 > 0:09:03make sure everything's all right.
0:09:05 > 0:09:06# Oh, hey-hey... #
0:09:07 > 0:09:11It is different being in a shop, a store, and seeing them
0:09:11 > 0:09:14but, yeah, it's good.
0:09:14 > 0:09:18Rebecca goes off to get ready.
0:09:18 > 0:09:20Meanwhile, the crowd is gathering.
0:09:20 > 0:09:22I'm getting a bit of a buzz
0:09:22 > 0:09:24so should be coming out in the next five or ten minutes.
0:09:24 > 0:09:27Yeah, looking forward for it to start. I want it to get going now.
0:09:30 > 0:09:32But, ten minutes later and Rebecca's not yet out.
0:09:32 > 0:09:35The team were planning on a photo shoot
0:09:35 > 0:09:39and some media one-to-ones before her performance, but itineraries
0:09:39 > 0:09:43are now going out the window for Sophie and Laura for the PR team.
0:09:43 > 0:09:47I think we should just go straight into the performance at 6.15
0:09:47 > 0:09:50- if Rebecca's happy to do that. - Yeah, yeah, let's do that.
0:09:50 > 0:09:52Laura goes to see what the hold-up is.
0:09:52 > 0:09:55We are just waiting for Rebecca.
0:09:55 > 0:09:58I think that, as always in these situations,
0:09:58 > 0:10:03you have to allow for time and time is never on your side.
0:10:09 > 0:10:11We're not if that's what the time's going to be.
0:10:11 > 0:10:14Certainly in ten minutes, she needs to be here.
0:10:15 > 0:10:19I just don't want, yeah, people to get all wound up.
0:10:20 > 0:10:22These things happen.
0:10:22 > 0:10:26I am just OCD with time and I'm probably in the wrong industry.
0:10:27 > 0:10:32Later, the canapes and bubbly emerge, but will Rebecca?
0:10:32 > 0:10:33Yeah, we are fine.
0:10:33 > 0:10:35We are...
0:10:35 > 0:10:37fine.
0:10:43 > 0:10:47In 1966, England won the World Cup at Wembley
0:10:47 > 0:10:51and you could have seen the stadium from the top of this building,
0:10:51 > 0:10:55Centre Point, which was completed in the same year.
0:10:55 > 0:10:59At 400 feet high, it's one of the tallest and most iconic buildings
0:10:59 > 0:11:04on Oxford Street, and it's currently undergoing a massive redevelopment.
0:11:04 > 0:11:07It's being converted from business to residential use,
0:11:07 > 0:11:11a multi-million pound renovation job that will take two years.
0:11:12 > 0:11:14But before work can start,
0:11:14 > 0:11:17the building exterior needs to be scaffolded.
0:11:17 > 0:11:21It's then being covered with a specially commissioned artwork.
0:11:21 > 0:11:25Most of the scaffolding and the artwork wrap has been assembled,
0:11:25 > 0:11:28but they've still got the top to do.
0:11:28 > 0:11:30And today is the final challenge.
0:11:30 > 0:11:34Team leader Mick Popov is taking his team to the 33rd floor,
0:11:34 > 0:11:39to build the final level, so they can hang the last part of the artwork.
0:11:39 > 0:11:42We're in the last few weeks of the main scaffold being finished.
0:11:42 > 0:11:45Of course, then it's a couple of months to put the roof on.
0:11:47 > 0:11:49Before the team can start,
0:11:49 > 0:11:51they always take one particular precaution.
0:11:52 > 0:11:55The first thing we have to do is let out the safety nets.
0:11:55 > 0:11:58These nets are our barrier between where we're working and the ground.
0:12:00 > 0:12:04This high up over Oxford Street, safety measures like that
0:12:04 > 0:12:07are vital, but this job is even remarkable to
0:12:07 > 0:12:11a scaffolder with a whopping 44 years' experience.
0:12:11 > 0:12:13People think, like, scaffolding is high, high, high,
0:12:13 > 0:12:16but this is really high for scaffolding.
0:12:16 > 0:12:19Do you know what I mean? It's normally a lot lower than this.
0:12:19 > 0:12:21And, unsurprisingly,
0:12:21 > 0:12:24the team think quite a lot about their own safety too.
0:12:24 > 0:12:27You can't run around like an idiot,
0:12:27 > 0:12:29you've got to have your wits about you.
0:12:29 > 0:12:33I mean, one false step and it could be, you know, see you later.
0:12:35 > 0:12:37The team are harnessed to the scaffold for safety,
0:12:37 > 0:12:41but, as Mick and his crew start laying the boards,
0:12:41 > 0:12:43they're aware that the wind is getting stronger.
0:12:43 > 0:12:47This is all about restraining the boards for the wind...
0:12:50 > 0:12:52..so nobody gets killed down there.
0:12:54 > 0:12:58The wind is proving a factor for the workers this morning.
0:12:58 > 0:13:01You occasionally get a sudden gust and it'll just knock you
0:13:01 > 0:13:05slightly off-balance and it's a little bit off-putting.
0:13:05 > 0:13:08So, Kevin must make an extra safety check,
0:13:08 > 0:13:11using a feature that's vital on the tallest buildings.
0:13:11 > 0:13:14Yes, it's the wind meter and the anemometer that we have on-site,
0:13:14 > 0:13:18so I'll check this at regular intervals.
0:13:18 > 0:13:22At 20mph, the wind could cause problems.
0:13:22 > 0:13:2530mph or more and work will have to be stopped.
0:13:27 > 0:13:30- What's the wind speed, Kev? - About 20mph, Kev.
0:13:30 > 0:13:3320 mile an hour wind at 350 feet,
0:13:33 > 0:13:35that's a big change in conditions, isn't it?
0:13:35 > 0:13:37It is from what it was, yeah.
0:13:37 > 0:13:41I'll keep my eye on it and we'll just keep tubing out now,
0:13:41 > 0:13:44we'll hold off on the boards.
0:13:44 > 0:13:48At 20mph, the wind is not enough to stop them working,
0:13:48 > 0:13:52but they will only be able to install safely the metal framework tubes,
0:13:52 > 0:13:56not the all-important boards needed to make scaffold.
0:13:56 > 0:13:58We are on a tight schedule.
0:13:58 > 0:14:03Obviously we are, to some extent, at the mercy of the weather.
0:14:03 > 0:14:07We lost a few hours yesterday because of the weather,
0:14:07 > 0:14:10and it's not good for us to stop too long.
0:14:10 > 0:14:14We try to be as efficient as we can be and work as much as we can.
0:14:14 > 0:14:18There's a reason why the team don't want to stop.
0:14:18 > 0:14:21Tomorrow, a second team will install the final level of sheeting -
0:14:21 > 0:14:25or Monarflex wrap - that's going around the top floor.
0:14:25 > 0:14:28Without the scaffold frame, it can't be put on.
0:14:29 > 0:14:33So the team need to get their poles in at the very least.
0:14:33 > 0:14:36These are... We're putting four metre tubes on these.
0:14:40 > 0:14:41Almost done.
0:14:41 > 0:14:44This last corner to complete and then we're onto the Monarflex.
0:14:44 > 0:14:48Although the wind has slowed them down, by the end of the day,
0:14:48 > 0:14:52they have built enough scaffold for the wrappers to take over.
0:14:52 > 0:14:57- High-five, Kev! Well done, son. Thanks.- Good day, Kev.
0:14:58 > 0:15:03Later: Scaffolding up, it's time to put Centre Point under wraps.
0:15:10 > 0:15:12Oi!
0:15:12 > 0:15:16Earlier on, we saw how pedicabs had become one of the biggest problems on Oxford Street.
0:15:16 > 0:15:21One, two, three, four, five, six, seven, eight. Clear off!
0:15:21 > 0:15:24The police and businesses complain they block up roads
0:15:24 > 0:15:28and park illegally, but the pedicab drivers themselves have
0:15:28 > 0:15:32a different view, and one of them wants to put his side of the story.
0:15:33 > 0:15:36Murat is a pedicab driver.
0:15:36 > 0:15:39He also owns a fleet of them and hires them out to other riders.
0:15:39 > 0:15:42He's become something of a voice for the trade.
0:15:42 > 0:15:45It's our empire, the rickshaw, pedicab.
0:15:45 > 0:15:49He says drivers like himself are just working hard to try
0:15:49 > 0:15:52and make a living, with little assistance from the authorities.
0:15:52 > 0:15:55Right now I'm going to Oxford Street
0:15:55 > 0:15:58and it is right now the best place to make some money.
0:15:59 > 0:16:01People might complain about pedicabs,
0:16:01 > 0:16:05but Murat and his fellow rickshaw drivers have gripes of their own.
0:16:05 > 0:16:08Murat would like to see better proper parking facilities
0:16:08 > 0:16:11and even a system of licensing.
0:16:11 > 0:16:15He'd also like better treatment from other key road users.
0:16:18 > 0:16:22We don't do nothing wrong to them but they hating us.
0:16:24 > 0:16:28Murat says the main problem is the lack of parking for pedicabs.
0:16:28 > 0:16:30Hello, hello. Excuse me.
0:16:30 > 0:16:32Excuse me, can you come to me?
0:16:32 > 0:16:36And on Oxford Street, one of his riders is in trouble
0:16:36 > 0:16:39for stopping where he's not allowed to be.
0:16:39 > 0:16:43I know it is a double line but what is the mistake which is I'm staying
0:16:43 > 0:16:46on a double line? I don't disturb anyone and there's no traffic.
0:16:47 > 0:16:51Murat says without proper parking facilities, his pedicabs
0:16:51 > 0:16:55have no choice but to break the law when they come to a stop.
0:16:55 > 0:16:57We have do stay somewhere to pick up customers.
0:16:57 > 0:17:00If there's nowhere to park, there's nowhere to park.
0:17:00 > 0:17:04That's why we need a park. We want a special rank for ourselves.
0:17:04 > 0:17:08But the PCSO is well aware there's a code of practice in place
0:17:08 > 0:17:12that, in this case, the pedicabs are now breaking.
0:17:12 > 0:17:16Did we not get agreement before with the other officer
0:17:16 > 0:17:18that you're only allowed to do certain things?
0:17:18 > 0:17:22But then, earlier today, there was still three parked outside
0:17:22 > 0:17:24Selfridges on the zigzag line.
0:17:24 > 0:17:27That's why we need a special place for Selfridges as well.
0:17:27 > 0:17:30There's nothing Murat can do. He moves off.
0:17:30 > 0:17:34To compound his frustration, when he makes it up the street to
0:17:34 > 0:17:38Selfridges, it's not a pedicab that's stopping where it shouldn't be.
0:17:38 > 0:17:41Look at that, black cabs are parking over there,
0:17:41 > 0:17:45no-one doesn't touch them, or nobody doesn't say, they are still here.
0:17:45 > 0:17:49Murat's so incensed, he stops to make his point, but he's now
0:17:49 > 0:17:54parked illegally himself, and soon drawing police intention of his own.
0:17:54 > 0:17:56What about the black cab, sir? Over there?
0:17:56 > 0:17:57Why don't you move them, then?
0:17:57 > 0:18:00You were there and you saw them, you didn't move any of them,
0:18:00 > 0:18:04you came straightaway for the rickshaw. Why us?
0:18:04 > 0:18:06No, I'm not saying like that...
0:18:06 > 0:18:10With things getting heated, it's not long before a familiar name is brought up.
0:18:10 > 0:18:13Yeah, there you go, Mr Andy is coming.
0:18:13 > 0:18:16It's the sheriff of Oxford Street himself, Andy Pescott.
0:18:16 > 0:18:18And he's not best pleased.
0:18:18 > 0:18:20Why are you parked up here? You know the rules.
0:18:20 > 0:18:23What about the black cabs, though? Why don't you touch them?
0:18:23 > 0:18:25The argument...
0:18:25 > 0:18:28Listen, you know I have done more than anybody else to try
0:18:28 > 0:18:30- and work with you guys.- Of course.
0:18:30 > 0:18:32It came to a point where we had a working agreement
0:18:32 > 0:18:36and members of your own team as well as members of the other teams
0:18:36 > 0:18:38breached that agreement within a week.
0:18:38 > 0:18:41It's two weeks since we last saw him,
0:18:41 > 0:18:44and Andy's investigations have now shown beyond doubt
0:18:44 > 0:18:49that pedicab drivers are ignoring his code of practice on a regular basis.
0:18:49 > 0:18:53There were more people, once our agreement was in place,
0:18:53 > 0:18:56breaching it than there was before the agreement was in place.
0:18:56 > 0:19:01As far as Andy's concerned, his agreement is now null and void.
0:19:01 > 0:19:03- I had egg on my face, my friend. - I know.
0:19:03 > 0:19:06Gloves off and every single rickshaw rider
0:19:06 > 0:19:09within our footprint will get dealt with robustly now.
0:19:09 > 0:19:11Andy remains unmoved.
0:19:11 > 0:19:12As far as he's concerned,
0:19:12 > 0:19:16pedicabs still have no right to park up on the street.
0:19:16 > 0:19:18But Murat's convinced that's impractical.
0:19:27 > 0:19:29Murut heads off.
0:19:29 > 0:19:32He still believes he and his fellow drivers work hard
0:19:32 > 0:19:34and have a right to earn a living.
0:19:36 > 0:19:38Later, Andy tears up the code of practice
0:19:38 > 0:19:42and goes back to his traditional methods of policing.
0:19:42 > 0:19:45I don't give a damn whether you agree or not.
0:19:45 > 0:19:47I'm in charge on this street.
0:19:54 > 0:20:00Department store Debenhams is getting ready for its first ever live pop performance.
0:20:00 > 0:20:03Press and public are gathered, but as they wait for guest star
0:20:03 > 0:20:06Rebecca Ferguson, already the schedule is slipping.
0:20:06 > 0:20:12Sophie from the PR team is worried the large crowd are getting restless.
0:20:12 > 0:20:16We have spoken about maybe a slight change of plan, just so we don't
0:20:16 > 0:20:19keep the general public waiting for the live performance
0:20:19 > 0:20:21and just because we're slightly pushed for time,
0:20:21 > 0:20:24I think we may move a few things around.
0:20:25 > 0:20:28But, as the minutes tick by, there's still no sign of the singer.
0:20:30 > 0:20:32We're fine.
0:20:32 > 0:20:34Yeah, we are fine.
0:20:34 > 0:20:35We are...
0:20:36 > 0:20:38..fine.
0:20:38 > 0:20:42Luckily, they don't have to wait much longer.
0:20:42 > 0:20:45I think we're in business, yes. Just this way.
0:20:47 > 0:20:50CHEERING
0:20:50 > 0:20:52Just there.
0:20:52 > 0:20:54While the media get their photo call,
0:20:54 > 0:20:57Chris gets ready to do the introductions.
0:20:57 > 0:20:59Evening, everybody, and thank you for joining us
0:20:59 > 0:21:02this evening at Debenhams on Oxford Street.
0:21:02 > 0:21:05Really pleased and honoured to introduce Rebecca Ferguson,
0:21:05 > 0:21:08so let's all enjoy her performance. Thanks.
0:21:09 > 0:21:14And then it's time for Debenhams' first-ever live pop performance.
0:21:14 > 0:21:15I love you, Rebecca!
0:21:15 > 0:21:19I love you too. Thank you so much for coming.
0:21:20 > 0:21:23This song's Fine And Mellow from the new album.
0:21:23 > 0:21:26# My man, he don't love me
0:21:26 > 0:21:29# Treats me oh so mean
0:21:31 > 0:21:34# My man, he don't love me
0:21:34 > 0:21:37# Treats me awfully
0:21:37 > 0:21:43# He is the lowest man I've ever seen
0:21:44 > 0:21:47# That boy's going to drive me away
0:21:47 > 0:21:51# Said that boy's going to drive me away. #
0:21:53 > 0:21:54CHEERING
0:21:54 > 0:21:55Thank you.
0:21:55 > 0:21:57Thank you so much.
0:21:57 > 0:22:00The show's gone down well with customers,
0:22:00 > 0:22:02many of whom came specially.
0:22:02 > 0:22:04For others, it was a nice surprise.
0:22:08 > 0:22:11Remember seeing you... Oh, my God, I'm so excited.
0:22:13 > 0:22:16I love Rebecca Ferguson.
0:22:16 > 0:22:18I have all her music.
0:22:20 > 0:22:25I'm huge fan and I almost cried. I mean it was really, really good.
0:22:25 > 0:22:29You just hear this Scouser accent and as soon as she kind of sings,
0:22:29 > 0:22:33like this gorgeous, husky kind of perfect voice that comes out,
0:22:33 > 0:22:35I think she's an amazing singer.
0:22:35 > 0:22:37And with the crowd and media sated,
0:22:37 > 0:22:40Rebecca can finally get a little time for herself.
0:22:41 > 0:22:44Knowing me, I won't get a minute, but we'll see.
0:22:44 > 0:22:48Hopefully I'll get to have a little, little spree.
0:22:48 > 0:22:52But while Rebecca gets busy with some retail therapy,
0:22:52 > 0:22:55the store's press team are working on publicity side,
0:22:55 > 0:22:58hoping to get some coverage into the newspapers.
0:22:59 > 0:23:03We always like to, when we do things like this, is to get
0:23:03 > 0:23:07the photo caption out as soon as possible on, like, the evening of.
0:23:08 > 0:23:11And with pictures appearing in a number of key news
0:23:11 > 0:23:15and celebrity websites, the team can consider it a job well done.
0:23:25 > 0:23:28Back at Centre Point, and a two-year programme
0:23:28 > 0:23:32of refurbishment is going on for Oxford Street's biggest building.
0:23:32 > 0:23:36It's taken an amazing nine months just to build the scaffolding.
0:23:37 > 0:23:41As soon as each level of scaffolding is built, a second crew have
0:23:41 > 0:23:45been covering it up in a Monarflex wrap, plastic sheeting specially
0:23:45 > 0:23:50designed to keep the elements out so work can continue in all weathers.
0:23:50 > 0:23:55Together, each level of wrap will form a specially commissioned artwork called Private View.
0:23:55 > 0:23:59And today the wrap team are at the crucial final phase.
0:23:59 > 0:24:03It's the last bit of the wrap that we're attaching today
0:24:03 > 0:24:05and we've got the day to finish it.
0:24:05 > 0:24:09The wrap is designed by the Eley Kishimoto studio, who based their
0:24:09 > 0:24:14design on the look of the building's original 1960s architecture.
0:24:14 > 0:24:17I mean, we've been here for, like,
0:24:17 > 0:24:20a couple of months putting the sheeting on, the wrapping,
0:24:20 > 0:24:23which is really important to get it right aesthetically.
0:24:25 > 0:24:28So, it's time to finish wrapping up a London icon.
0:24:31 > 0:24:33Each one of these rolls has a specific design.
0:24:33 > 0:24:37The team must position each one correctly to display the pattern.
0:24:37 > 0:24:42Yeah, that's about 30 metres long and about 100 foot,
0:24:42 > 0:24:45so when we're ready to pass the roll out, we've got the boys,
0:24:45 > 0:24:48as you can see, we've got the team ready.
0:24:48 > 0:24:50The sheets are now hung over the side of the building.
0:24:50 > 0:24:54At this point, there is no room for a mistake from the crew.
0:24:55 > 0:24:58So, as you can see, we're just sort of working the sheet
0:24:58 > 0:25:01along the outside of the scaffold now.
0:25:03 > 0:25:05Working together nicely as a team.
0:25:06 > 0:25:10The crew can't let that wonderful view distract them.
0:25:10 > 0:25:13There's still no room for any mistakes.
0:25:13 > 0:25:15Keep it coming then.
0:25:18 > 0:25:20Hurray, here we go.
0:25:21 > 0:25:24That's it, you lot, that's enough.
0:25:24 > 0:25:28The Monarflex is rolled out and lined up in the right position,
0:25:28 > 0:25:31and a very low-tech method will be used to keep it in place.
0:25:31 > 0:25:32Bungees.
0:25:32 > 0:25:36But these sturdy rubber cords have a surprising design feature.
0:25:36 > 0:25:39This is what you tie the Monarflex to the scaffold with,
0:25:39 > 0:25:41and if there's too much wind, that could pull the scaffold.
0:25:41 > 0:25:43So they're designed to break,
0:25:43 > 0:25:45so if it is too windy, the Monarflex will go,
0:25:45 > 0:25:47rather than take the scaffold with it.
0:25:47 > 0:25:51These bungees will now have to stay in place for two years,
0:25:51 > 0:25:53whilst the full building work is completed.
0:25:54 > 0:25:58The team make the finishing touches and Centre Point is now wrapped
0:25:58 > 0:26:00and hidden from view.
0:26:01 > 0:26:03It's been a long journey.
0:26:03 > 0:26:07We're ready for a beer and it is a great sense of relief. Yep.
0:26:07 > 0:26:10So we are just ready to receive the big bonus now.
0:26:13 > 0:26:16And, on a warm sunny afternoon, the man that designed the wrap,
0:26:16 > 0:26:20Mark Eley, has come to inspect his work.
0:26:21 > 0:26:23It's very impressive.
0:26:23 > 0:26:26Just the way that they've lined it up, like the scaffolders,
0:26:26 > 0:26:29they work it like artisans themselves.
0:26:29 > 0:26:30I know my name's not on it,
0:26:30 > 0:26:33but in my heart I know they're looking at my work.
0:26:33 > 0:26:37It's an honour to do something so significant in my city that I work and live.
0:26:45 > 0:26:49Most of the 30 million people that visit Oxford Street every year
0:26:49 > 0:26:52come by public transport.
0:26:52 > 0:26:54But not everyone.
0:26:54 > 0:26:56Those that can afford it come by car.
0:26:57 > 0:27:01And catering for them, nestled just behind John Lewis, is Q-Park.
0:27:01 > 0:27:06At £6.50 an hour, parking here isn't cheap,
0:27:06 > 0:27:10which is why it's become the place for serious players
0:27:10 > 0:27:13to park their wheels when they want to go shopping on the street.
0:27:15 > 0:27:19Its 444 places are frequently filled by supercars,
0:27:19 > 0:27:24which suits car park host and car fanatic Shin just fine.
0:27:26 > 0:27:28This is the best car park in Oxford Street.
0:27:28 > 0:27:32Nice car, the Mercedes SLS I believe.
0:27:32 > 0:27:35My favourite car, Aston Martin convertible.
0:27:35 > 0:27:37Oh, the contours.
0:27:37 > 0:27:40This year's model, as well. What a car!
0:27:42 > 0:27:46Shin came to London from his native Mongolia in the 1960s.
0:27:46 > 0:27:49He's been working at the car park for the last four years.
0:27:49 > 0:27:51What a car, sir!
0:27:51 > 0:27:57But Shin and the car park aren't just about giving supercars access to Oxford Street.
0:27:58 > 0:28:01It's just had a £2 million makeover
0:28:01 > 0:28:05and a big part of that is about improving access for everyone.
0:28:05 > 0:28:09This new lift cost £750,000.
0:28:09 > 0:28:12It's something Shin's been pushing for for some time.
0:28:12 > 0:28:14We fought very hard for this lift.
0:28:14 > 0:28:18We saw that there were a lot of families with pushchairs,
0:28:18 > 0:28:22people that is disabled find it very difficult to get up
0:28:22 > 0:28:25and this is the outcome. A wonderful lift.
0:28:25 > 0:28:29And, this being Oxford Street, not even a car park lift
0:28:29 > 0:28:32can be opened without a grand celebrity launch.
0:28:32 > 0:28:36So, tomorrow, a VIP party is being thrown,
0:28:36 > 0:28:41and, as car park host, it's Shin's job to make sure everything's
0:28:41 > 0:28:44perfect and the event goes without a hitch.
0:28:44 > 0:28:47We've got to make sure that it's checked every morning
0:28:47 > 0:28:49to make sure that the lift is working properly.
0:28:49 > 0:28:53This is my car park, so it reflects on me, really.
0:28:55 > 0:28:58Shin and operations manager Brian East get to work,
0:28:58 > 0:29:02making sure everything is shipshape and Bristol fashion for the opening.
0:29:03 > 0:29:06It's the little bits, the corners. Look at the difference.
0:29:06 > 0:29:09- You want me to do the rubber as well?- Yeah!
0:29:09 > 0:29:13Like all the way around. Everything you can see needs to be clean.
0:29:14 > 0:29:18This part of the lift is where all the publicity photos will be taken.
0:29:18 > 0:29:22- They'll look at this front section and judge the car park on that. - OK.- Yeah.
0:29:22 > 0:29:25But while the lift's scrubbed up nicely,
0:29:25 > 0:29:28things aren't going so swimmingly elsewhere.
0:29:28 > 0:29:30With only hours until the opening,
0:29:30 > 0:29:34Shin gets some unwelcome news about the car park's sprinkler system.
0:29:34 > 0:29:38- Shin, my friend, we need some mops.- Mops?
0:29:38 > 0:29:40- Mops, yeah, I've got one mop. - One mop.
0:29:43 > 0:29:44Brilliant.
0:29:44 > 0:29:47Sprinkler service technician John was called in to check
0:29:47 > 0:29:50the car park's system ahead of the opening,
0:29:50 > 0:29:53but while trying to drain some of the pipes, he's sprung a leak.
0:29:55 > 0:29:57Wow, it's quite bad.
0:29:57 > 0:30:00John opened up taps down in the basement to release excess water
0:30:00 > 0:30:04but the drains are struggling to cope.
0:30:04 > 0:30:05Very wet.
0:30:06 > 0:30:08I do apologise.
0:30:08 > 0:30:10I am more than happy to give a piggy ride!
0:30:10 > 0:30:13With 24 hours until the grand opening,
0:30:13 > 0:30:16Shin gets stuck in, trying to shift the blockage in the drain.
0:30:16 > 0:30:19No bubbles come out, either.
0:30:19 > 0:30:24All the drains are, I think, blocked way down.
0:30:24 > 0:30:28But the ancient drainage system is not playing ball.
0:30:28 > 0:30:31No. Cannot be cleared.
0:30:31 > 0:30:35Which means having to soak up all the excess with a mop and bucket.
0:30:35 > 0:30:38- HE SIGHS - I'm getting too old for this.
0:30:41 > 0:30:43Up the stairs again!
0:30:43 > 0:30:45After hours of manual emptying...
0:30:45 > 0:30:48If I climb any more stairs, I think I will die.
0:30:48 > 0:30:51..Shin has just about got to dry land.
0:30:51 > 0:30:54But for him, it never rains, but it pours.
0:30:57 > 0:31:01A heavy shower outside has caused a second flood, upstairs this time.
0:31:03 > 0:31:08There are a lot of drainage issues that have got to be resolved.
0:31:08 > 0:31:10Back to the mop and bucket for Shin.
0:31:11 > 0:31:15Always, when there is a problem, it all comes in one go.
0:31:17 > 0:31:19Angle, angle, from right to left.
0:31:22 > 0:31:24Come on, brother!
0:31:24 > 0:31:28Some more sturdy work with a rod and it's two floods dealt with today.
0:31:28 > 0:31:32But if Shin thinks his problems are over, he's mistaken.
0:31:32 > 0:31:35Later, it's opening day for the lift.
0:31:35 > 0:31:39- There's a mystery celebrity in the house...- Do you not recognise him? - No.
0:31:39 > 0:31:42..and things are going full throttle for Shin.
0:31:42 > 0:31:43- Oh!- Whoa!
0:31:50 > 0:31:51Whose is this one?
0:31:51 > 0:31:54On Oxford Street, battle lines continue to be drawn
0:31:54 > 0:31:58between pedicabs and the authorities.
0:31:58 > 0:32:00This is not acceptable.
0:32:00 > 0:32:03Andy Pescott's trying to work with the pedicab riders,
0:32:03 > 0:32:07but has seen his code of practice roundly ignored.
0:32:07 > 0:32:10- I had egg on my face, my friend. - I know...- The gloves are off.
0:32:10 > 0:32:14So today, he's returning to issue penalties.
0:32:14 > 0:32:17These include Section 35 dispersal orders,
0:32:17 > 0:32:21which can ban drivers from the area for 48 hours.
0:32:21 > 0:32:25And every single rickshaw rider within our footprint will get dealt
0:32:25 > 0:32:27with robustly now.
0:32:27 > 0:32:30And back on patrol, immediately there are problems.
0:32:30 > 0:32:34- You've got three outside Gap and two on Stratford Place. - All right, OK.
0:32:34 > 0:32:38Andy's alerted by an Oxford Street ambassador to more pedicabs
0:32:38 > 0:32:40parked up where they're not allowed to be.
0:32:40 > 0:32:44And this time, Andy's finally had enough.
0:32:44 > 0:32:45- Turn that down! Now! - MUSIC CEASES
0:32:47 > 0:32:52Andy's code of practice comes with stiff new penalties if breached.
0:32:52 > 0:32:55And you all have a copy of the codes of practice, is that correct?
0:32:55 > 0:32:58Yet again, you've failed to comply with it and as a result,
0:32:58 > 0:33:03you four gentlemen are going to be issued a Section 35 dispersal.
0:33:03 > 0:33:06That means, when I've finished your paperwork, you will leave.
0:33:06 > 0:33:10You will not return to Oxford Street, Regent Street, Bond Street,
0:33:10 > 0:33:13Davies Street or Marble Arch for 48 hours.
0:33:13 > 0:33:16If you return within that time, you'll be arrested.
0:33:16 > 0:33:22It's Andy's ultimate power to ban the riders from an area for 48 hours.
0:33:22 > 0:33:2446 hours remaining.
0:33:24 > 0:33:26You will leave in that direction...
0:33:26 > 0:33:29It's rarely been used before on pedicab riders
0:33:29 > 0:33:33and marks a major escalation in Andy's one-man war.
0:33:34 > 0:33:38Chastened, the pedicabs leave. But Andy's not finished yet.
0:33:38 > 0:33:41Just confirm your name for me.
0:33:41 > 0:33:44One rider is in another level of trouble.
0:33:45 > 0:33:48Earlier, we saw him given a formal warning
0:33:48 > 0:33:51by Andy for parking up illegally.
0:33:51 > 0:33:53FUZZY VOICE ON RADIO
0:33:53 > 0:33:56- Oh, I don't remember.- Let me show you. I have one here for you.
0:33:56 > 0:33:59And he's just gone and done it again.
0:33:59 > 0:34:02As a result of me issuing you that community protection notice,
0:34:02 > 0:34:05I'm informing you, OK? You do not have to say anything,
0:34:05 > 0:34:08but it may harm your defence if you do not mention when questioned
0:34:08 > 0:34:11something you later rely on in court. Anything you do say may be given in evidence.
0:34:11 > 0:34:13The man is cautioned and given a court summons,
0:34:13 > 0:34:16with a serious financial implication.
0:34:16 > 0:34:20You will get notification from the courts to attend.
0:34:20 > 0:34:26Then you are likely to receive a fine up to £2,500.
0:34:26 > 0:34:28For being an extremely naughty boy.
0:34:29 > 0:34:31Leave, don't return.
0:34:32 > 0:34:36The man rides off. For today at least, he and the others are gone.
0:34:36 > 0:34:39But Andy knows they'll be back.
0:34:39 > 0:34:41And as long as they're around, he will be too.
0:34:43 > 0:34:46I'm in charge, and they will adhere to my rules and regulations.
0:34:46 > 0:34:48So for the foreseeable future,
0:34:48 > 0:34:52they will get dispersal notices for 48 hours every single week,
0:34:52 > 0:34:55all the time there is ongoing antisocial behaviour.
0:34:55 > 0:34:58Now, I guarantee they will be back. So will I.
0:35:07 > 0:35:09Oxford Street never sleeps.
0:35:09 > 0:35:12But the tube underneath it does at least stop running from
0:35:12 > 0:35:16half midnight until nearly six in the morning.
0:35:16 > 0:35:19- TANNOY:- Oxford Circus station is now closing.
0:35:21 > 0:35:23Which gives this man the chance he needs
0:35:23 > 0:35:26to carry out a crucial function.
0:35:26 > 0:35:32Saad Attar is the man that changes the advertising posters on the tube.
0:35:32 > 0:35:33Hello, guys. Hello, Steve!
0:35:33 > 0:35:36Selling advertising space is a huge
0:35:36 > 0:35:38revenue stream for London Underground.
0:35:38 > 0:35:40Worth over £100 million a year.
0:35:42 > 0:35:45Saad's company has an exclusive contract for selling
0:35:45 > 0:35:48the advertising across the Tube network.
0:35:48 > 0:35:51And tonight, he's got a special challenge.
0:35:51 > 0:35:52Take that one, please. Take that one.
0:35:52 > 0:35:54Hold that bag, Steve.
0:35:54 > 0:35:58A major brand has bought all 14 spaces along
0:35:58 > 0:36:01one Oxford Circus platform.
0:36:01 > 0:36:03It's called a domination campaign
0:36:03 > 0:36:06and it's Saad's job to make sure that when the station opens,
0:36:06 > 0:36:09the posters are up and ready for the tens of thousands
0:36:09 > 0:36:11of passengers passing through.
0:36:14 > 0:36:18Platform four, northbound, Bakerloo line. OK, Let's go.
0:36:20 > 0:36:23Saad and his team are among the few people who get to experience
0:36:23 > 0:36:25an empty Oxford Circus station.
0:36:27 > 0:36:31No people at all! No passengers, no commuters. Just us.
0:36:33 > 0:36:36Before they can get to work, there's one very important job to do.
0:36:38 > 0:36:41This special device is called CRID.
0:36:41 > 0:36:45We use it to test the current, to make sure the power is off.
0:36:45 > 0:36:49We can't park on the track if the power is on.
0:36:49 > 0:36:52And the test shows he's good to go.
0:36:52 > 0:36:57Our call-back time is five o'clock, mind the slipping and the tripping.
0:36:57 > 0:36:59It's time to start removing the old ads.
0:36:59 > 0:37:02Start stripping everything, start stripping.
0:37:02 > 0:37:06Working above the tracks is not easy, even with the power off,
0:37:06 > 0:37:09and the team have special platforms that mount on the rails.
0:37:10 > 0:37:15Tube billboards are some of the most lucrative advertising space in the country.
0:37:15 > 0:37:18All because of something called "dwell time".
0:37:18 > 0:37:21Down on the Tube, passengers are a captive audience.
0:37:21 > 0:37:25Research shows each traveller spends a lengthy three minutes
0:37:25 > 0:37:30taking in platform adverts. For advertisers, this time is gold dust.
0:37:30 > 0:37:34Manager Mark Herne has come down to check on the job.
0:37:34 > 0:37:36We've got the A-Team down here tonight.
0:37:36 > 0:37:39As you can see, the guys have actually just about got the platform
0:37:39 > 0:37:43stripped down now, so they're just prepping the sites, putting the tape down.
0:37:45 > 0:37:49It's a special campaign tonight. It's for BMW.
0:37:49 > 0:37:52You see, it's all one car but a different colour, different design.
0:37:52 > 0:37:57The whole platform. In a specific order.
0:37:57 > 0:37:59With 12 rolls per image,
0:37:59 > 0:38:03he's got a 168-piece jigsaw to put together.
0:38:03 > 0:38:05We have crosses.
0:38:05 > 0:38:09These crosses have to be matched, top and bottom and at sides.
0:38:09 > 0:38:14When you look at them during, like, passengers' hours,
0:38:14 > 0:38:19you can't recognise that they are in one piece or 12 pieces.
0:38:19 > 0:38:22Although Saad is taking special care to get everything right,
0:38:22 > 0:38:24he isn't slowing down.
0:38:26 > 0:38:29Because it's curved a little bit. Can you see? It's a curve.
0:38:29 > 0:38:31Looks good.
0:38:31 > 0:38:35The poster crew aren't the only ones who come out at night.
0:38:35 > 0:38:38Just keep tucking your socks into your trousers, you'll be fine.
0:38:38 > 0:38:40HE LAUGHS
0:38:40 > 0:38:43If you don't touch them, they don't touch you.
0:38:43 > 0:38:46But not even a visit from the tunnel residents can put them
0:38:46 > 0:38:47off their stride.
0:38:49 > 0:38:51Just two-and-a-half hours after they arrived,
0:38:51 > 0:38:53the last few posters are going up.
0:38:54 > 0:38:58Saad helps make the final adjustments to the last poster,
0:38:58 > 0:39:02the team dismantle their work platforms and the job is done.
0:39:03 > 0:39:05I'm just making a final check,
0:39:05 > 0:39:08to see if everything is made to a high standard.
0:39:08 > 0:39:11So far, everything is perfect. I'm so happy.
0:39:11 > 0:39:14It looks good. Hopefully, everyone will be happy tomorrow when they come down.
0:39:14 > 0:39:18The customers, when they get out, having a little walk along the platform,
0:39:18 > 0:39:20they'll have something really beautiful to look at.
0:39:20 > 0:39:23I'm very happy about my crew, about what they have done.
0:39:23 > 0:39:25They worked really hard.
0:39:25 > 0:39:28And with that, the team make their way back to the surface.
0:39:28 > 0:39:30Most campaigns last around two weeks,
0:39:30 > 0:39:34so it won't be long before they're back to redecorate.
0:39:34 > 0:39:37For now, only the mice will enjoy their display
0:39:37 > 0:39:39until the station reopens in the morning.
0:39:49 > 0:39:53Back at Shin's car park, he and the rest of the staff are getting
0:39:53 > 0:39:56ready for the grand opening of a new lift.
0:39:56 > 0:39:59A host of VIPs, a fleet of supercars
0:39:59 > 0:40:03and a mystery celebrity guest have all been booked for the event.
0:40:03 > 0:40:06It's a big deal for the company on the back of their
0:40:06 > 0:40:09three quarters of a million investment.
0:40:09 > 0:40:12Shin gets busy on the final touches.
0:40:12 > 0:40:16First up, he clears a reception area on the top floor
0:40:16 > 0:40:17for guests when they arrive.
0:40:17 > 0:40:23Although this causes confusion for some of the park's regular customers.
0:40:23 > 0:40:24Er, lift for...
0:40:24 > 0:40:26- CRASHING SOUND - Oh!- Whoa!
0:40:26 > 0:40:29- Didn't you see the cones?- Yeah.
0:40:29 > 0:40:33It's Shin's job too to greet the celebrity guest.
0:40:33 > 0:40:34- Shin.- Shin, nice to see you.
0:40:34 > 0:40:37This is our VIP for the evening.
0:40:37 > 0:40:38Can you guess who he is?
0:40:40 > 0:40:42- No?- No.- This is going to be the Stig.
0:40:42 > 0:40:47- The original Stig?- Yeah! Do you not recognise him?- No.
0:40:47 > 0:40:50- I'm Jackie Chan! - THEY LAUGH
0:40:50 > 0:40:53- If you can get changed in the toilets.- Cool.
0:40:53 > 0:40:55See you in a minute.
0:40:55 > 0:40:58The company has hired a lookalike of Top Gear's Stig...
0:41:00 > 0:41:04..to head up a fleet of luxury cars that have been hired as
0:41:04 > 0:41:06a photo op for the event.
0:41:06 > 0:41:09But the narrow confines of the underground car park
0:41:09 > 0:41:12are a challenge even for the Stig.
0:41:12 > 0:41:14Oh, whoa-whoa-whoa!
0:41:14 > 0:41:16Come back, your skirt's right on the corner.
0:41:16 > 0:41:21That's it... Yeah, done it. Yeah, go on. Go on.
0:41:23 > 0:41:25That's it, straight through.
0:41:25 > 0:41:26Done.
0:41:26 > 0:41:30With the cars in place, the guests begin to arrive.
0:41:30 > 0:41:34But amidst the jollity, there's a serious point to the event.
0:41:34 > 0:41:38Helen Dolphin lost her legs and lower arms to meningitis.
0:41:38 > 0:41:43She's a long-time disability campaigner and today's real star guest.
0:41:43 > 0:41:46Well, London's really not a very accessible place if you're a disabled person.
0:41:46 > 0:41:49I can't even use the Tube to come to Oxford Street because the
0:41:49 > 0:41:53tube station is not accessible, and until very recently, I couldn't even
0:41:53 > 0:41:56park here, because I couldn't get in the car park because there was no lift.
0:41:58 > 0:42:01But that's all changed now, as the Stig
0:42:01 > 0:42:04and other guests are only too happy to demonstrate.
0:42:05 > 0:42:09So the fact that today they've opened this lift
0:42:09 > 0:42:12and disabled people can park in the car park and now access
0:42:12 > 0:42:17one of the major shopping places in the UK is just great news.
0:42:17 > 0:42:20CHEERING AND APPLAUSE
0:42:20 > 0:42:22It's got stuck to my scissors!
0:42:22 > 0:42:24In the midst of the party, there's one guest
0:42:24 > 0:42:26conspicuous by his absence.
0:42:26 > 0:42:29Shin, who fought so hard to get the lift,
0:42:29 > 0:42:33has had to attend to his regular duties downstairs.
0:42:33 > 0:42:36But the management are keen to make it up to him.
0:42:36 > 0:42:41If you could choose any one of the cars to go home in tonight, which one would you choose?
0:42:41 > 0:42:44- It's the Nissan Skyline. - Let's go.- Let's go!
0:42:44 > 0:42:47Instead of admiring the supercars today,
0:42:47 > 0:42:50- Shin's getting a ride in one. - Let's go.
0:42:50 > 0:42:56And a 500-brake horsepower, 0-60 in three seconds one, at that.
0:42:56 > 0:43:00ENGINE REVS SHIN LAUGHS
0:43:04 > 0:43:07- Thank you so much. - You're absolutely welcome.