0:00:02 > 0:00:04It's the most famous shopping street in the world
0:00:04 > 0:00:07in the heart of Britain's capital city,
0:00:07 > 0:00:111.5 miles long with 30 million visitors each year,
0:00:11 > 0:00:16with some of the world's most famous shops, biggest stars...
0:00:16 > 0:00:21- Kate Moss!- ..and busiest stations. - Sorry, guys. Stand back for me.
0:00:21 > 0:00:25What does it take to keep it running 24 hours a day...
0:00:25 > 0:00:27Busiest street in the world so it needs constant attention.
0:00:27 > 0:00:30- ..seven days a week?- Oi! Clear off!
0:00:30 > 0:00:33You're going to be arrested on suspicion of attempted theft.
0:00:33 > 0:00:38- Are you ready, London? - A street that never sleeps...
0:00:38 > 0:00:42This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43..Oxford Street.
0:00:46 > 0:00:50Coming up... Skimming devices on cash machines.
0:00:50 > 0:00:54The Oxford Street police hunt down the gangs responsible.
0:00:56 > 0:01:00Simon Cowell's coming to Oxford Street. Can the paps get a snap?
0:01:00 > 0:01:04Just look at the state of that! That is incredible, that is.
0:01:04 > 0:01:06There's a robot loose on the Tube.
0:01:08 > 0:01:09And bread of heaven.
0:01:09 > 0:01:14It's St David's Day at John Lewis and the store's in full voice.
0:01:14 > 0:01:18THEY SING
0:01:25 > 0:01:29Oxford Street has its own team of specialist police tasked with
0:01:29 > 0:01:34keeping it safe for all those that use it. They're known as ORB.
0:01:34 > 0:01:38It's 9am and one of the ORB team, PC Barry Nicholls, has been
0:01:38 > 0:01:42- called to a West End bank. - 'South-west 1, over.'
0:01:42 > 0:01:45- Can you just tell us what number it is, please?- '35.'
0:01:45 > 0:01:48He's off to deal with the latest example of a crime
0:01:48 > 0:01:52that's afflicting Oxford Street and city centres up and down the UK -
0:01:52 > 0:01:55ATM, or cash machine, fraud.
0:01:55 > 0:01:59We've got a suspect device that's been put on one of the cash points.
0:01:59 > 0:02:01Inside the bank, all becomes clear.
0:02:01 > 0:02:05A member of staff has removed the devices to show them to the police.
0:02:05 > 0:02:07Ah!
0:02:08 > 0:02:12Card clips. They're not actual readers. Do you know how they work?
0:02:12 > 0:02:17- No.- Basically, the device is stuck inside the machine, like that.
0:02:17 > 0:02:19So you put your card into the machine.
0:02:19 > 0:02:21So it goes underneath, works as normal,
0:02:21 > 0:02:25and when the card goes to go out, gets stuck, then the machine
0:02:25 > 0:02:28says "out of order" and the person thinks they've had their card eaten.
0:02:28 > 0:02:32The person will stand near them and try and get the PIN number.
0:02:32 > 0:02:35The person will walk away and all they'll do is unclip that,
0:02:35 > 0:02:38the card will pop out, so they've got a PIN number and a card.
0:02:38 > 0:02:42PC Nicholls and Rickett ask to inspect the bank's CCTV
0:02:42 > 0:02:44to try and spot the criminal.
0:02:45 > 0:02:48Then, after a few minutes of studying the footage...
0:02:48 > 0:02:51- Yeah, yeah, yeah.- Yup. - It's him, isn't it?
0:02:51 > 0:02:55Yeah, he's just lining it up, isn't he, to get it right?
0:02:55 > 0:02:57He's pushing it up to get it stuck in.
0:02:57 > 0:03:01White male, grey long-sleeved jumper, blue jeans, dark-blue cap.
0:03:02 > 0:03:03Moments later,
0:03:03 > 0:03:07an unwitting member of the public becomes the first victim.
0:03:07 > 0:03:09She just keeps putting her hand up,
0:03:09 > 0:03:12and that's where the little clicker will have just held it in.
0:03:12 > 0:03:16The skimmer waits around, looking for the moment to retrieve the device
0:03:16 > 0:03:18and the card it's trapped.
0:03:18 > 0:03:19There he is.
0:03:19 > 0:03:22PCs Nicholls and Rickett, on the other hand,
0:03:22 > 0:03:25are hoping for a clear shot of his face.
0:03:25 > 0:03:30Especially there. That was awesome. What time is it? 10.08 and 51.
0:03:30 > 0:03:31It's a good facial shot.
0:03:31 > 0:03:35ATM skimming is on the rise in the UK.
0:03:35 > 0:03:41Fraud from skimmed cards has risen 15%, according to latest figures.
0:03:41 > 0:03:46But few places have the resources Oxford Street does to combat it.
0:03:46 > 0:03:51With so many tourists and visitors, it's vital they feel safe to shop.
0:03:51 > 0:03:52Barry and colleague take the device
0:03:52 > 0:03:55and CCTV evidence back to the station.
0:03:55 > 0:03:57It will now go to a specialist team
0:03:57 > 0:04:00to see if they can identify the suspect.
0:04:00 > 0:04:02What it means for the ORB team is
0:04:02 > 0:04:05there are cash machine gangs on the loose in the West End
0:04:05 > 0:04:09and they need to do everything they can to disrupt them.
0:04:09 > 0:04:14Doing his bit is PC Darren Bond, part of the team's plain-clothes squad.
0:04:14 > 0:04:18Today, he's on patrol with colleague Hadees Iper.
0:04:18 > 0:04:22ATM crime is a big problem for him and he's targeting it hard.
0:04:22 > 0:04:26One of the ATMs around Oxford Street will be having a device,
0:04:26 > 0:04:29a skimming device, on it on a daily basis.
0:04:29 > 0:04:31It's an ongoing war.
0:04:31 > 0:04:33They're on the lookout for the telltale signs
0:04:33 > 0:04:35of the card skimmers...
0:04:35 > 0:04:38We're patrolling along Oxford Street to see what we can see.
0:04:38 > 0:04:41..and as they patrol, the team spots something.
0:04:42 > 0:04:46Just been keeping an eye on a guy who's been walking down the road,
0:04:46 > 0:04:49probably walked along behind him for about 200 metres.
0:04:52 > 0:04:56And now he's crossed over, but he's going back the way he's come.
0:04:56 > 0:04:58He's wearing a black puffa jacket.
0:04:58 > 0:05:03He's got a blue...shoulder Adidas bag.
0:05:03 > 0:05:06Yeah, not quite sure what to make of him.
0:05:06 > 0:05:08That could be a job across the road at the ATM.
0:05:10 > 0:05:12The man has stopped at several cash machines.
0:05:12 > 0:05:15Darren thinks he might be planting card skimmers on them
0:05:15 > 0:05:17like the one found earlier.
0:05:21 > 0:05:22A definite job.
0:05:22 > 0:05:25Just seen two males standing very close
0:05:25 > 0:05:28and observing the ATMs just down here.
0:05:28 > 0:05:31Some of the team are going to observe them now
0:05:31 > 0:05:35and just going to go down and see what I can see on the machines.
0:05:35 > 0:05:37Darren glances at the machines the men were at.
0:05:37 > 0:05:40It's not clear if they have a skimming device on them
0:05:40 > 0:05:42and he doesn't want to get too close.
0:05:42 > 0:05:44Got to be very aware of the third eye
0:05:44 > 0:05:47they may have left, watching the machines,
0:05:47 > 0:05:49if there is a device on them.
0:05:49 > 0:05:53Darren and Hadees call in more officers to covertly follow the two
0:05:53 > 0:05:57and the officers report the men are heading towards a bank.
0:06:02 > 0:06:04When they're at the cashpoint, bang!
0:06:05 > 0:06:09Later, Darren finds a lot more than he bargained for.
0:06:09 > 0:06:11That has a pinhole camera here.
0:06:21 > 0:06:24In the dog-eat-dog world of the paparazzi photographer,
0:06:24 > 0:06:28there's no patch more crucial than Oxford Street,
0:06:28 > 0:06:32where a steady stream of stars come to work, shop and play.
0:06:34 > 0:06:38No-one knows this better than leading celebrity snapper Andy Barnes.
0:06:38 > 0:06:40Got to be there at the right time.
0:06:40 > 0:06:42You've got to have the right equipment.
0:06:42 > 0:06:44I mean, I'm all kitted out.
0:06:44 > 0:06:47And it's all about preparation and also, perhaps, sometimes,
0:06:47 > 0:06:51just that little bit of luck can help you just get the right moment.
0:06:52 > 0:06:55And today, Andy's got a hot tip he's hoping will land him
0:06:55 > 0:06:58some lucrative picture sales.
0:06:58 > 0:07:01The auditions for ITV's Britain's Got Talent show
0:07:01 > 0:07:05are taking place at the Dominion Theatre at the east end of the street
0:07:05 > 0:07:08and the celebrity judges are due to arrive.
0:07:08 > 0:07:11We're expecting some really good names to turn up -
0:07:11 > 0:07:13the likes of Simon Cowell.
0:07:13 > 0:07:15They always sell really well in magazines.
0:07:15 > 0:07:18They're always absolutely brilliant, price-wise.
0:07:18 > 0:07:23Yesterday, the show's judges staged a red carpet entrance
0:07:23 > 0:07:26at the front door of the theatre especially for the press.
0:07:26 > 0:07:29But Andy's learnt there's a second day of auditions,
0:07:29 > 0:07:33and all four judges - Simon Cowell, David Walliams,
0:07:33 > 0:07:35Amanda Holden and Alesha Dixon -
0:07:35 > 0:07:38are expected to make a low-key entrance to the theatre.
0:07:38 > 0:07:43- What's going on?- Britain's Got Talent.- Oh, is it here?- Yeah.
0:07:43 > 0:07:46Oh, right. Didn't realise. Do you like Simon Cowell?
0:07:46 > 0:07:49- See if he gets out of that car. - No. Not really!
0:07:49 > 0:07:51SHE LAUGHS
0:07:51 > 0:07:53- Oh, well. I hope you see him. - Yeah, so do I.
0:07:53 > 0:07:55The problem for Andy is
0:07:55 > 0:07:58he doesn't know where the stars will be arriving.
0:07:58 > 0:08:00Right, off we go.
0:08:00 > 0:08:04Let's go and see if we can get Simon Cowell in the bag.
0:08:04 > 0:08:06And the layout of the theatre doesn't help.
0:08:06 > 0:08:11There are at least three separate entrances a good distance apart.
0:08:11 > 0:08:13At the stage door at the back,
0:08:13 > 0:08:16Andy thinks he might have the field to himself.
0:08:17 > 0:08:20Oh, look at this! This is great. I can't believe it!
0:08:21 > 0:08:25Have any of the judges actually arrived yet? Nothing at all?
0:08:25 > 0:08:27Brilliant. That's lovely, that.
0:08:27 > 0:08:30But it's not long before other snappers are on the case.
0:08:32 > 0:08:36Andy goes on the hunt for insider information.
0:08:36 > 0:08:38Do you know if they'll be coming this way?
0:08:38 > 0:08:40- We've been told front doors. - Oh, really?
0:08:40 > 0:08:44- They're going straight in at the front door?- Yeah.- Lovely. OK.
0:08:44 > 0:08:46Andy heads back to the front.
0:08:46 > 0:08:49Getting this right could mean the difference between
0:08:49 > 0:08:52thousands of pounds of picture sales or nothing at all.
0:08:54 > 0:08:57He was just saying that if it's quiet,
0:08:57 > 0:09:01he might drop them off here and then they walk through the front door.
0:09:01 > 0:09:04But then, the driver might think that it's a little bit too busy
0:09:04 > 0:09:07so he might just take them round the corner and put them
0:09:07 > 0:09:10through the stage door. 50-50 on this one. 50-50.
0:09:10 > 0:09:14If I hear that they've gone round the back, we leg it.
0:09:14 > 0:09:19We leg it as fast as we can possibly go, and I've got a bad leg.
0:09:19 > 0:09:24But with the arrival imminent, Andy suddenly gets fresh info.
0:09:24 > 0:09:26They're coming in the back exit through there.
0:09:26 > 0:09:28- Over there on the right.- Lovely.
0:09:28 > 0:09:30- Definitely that way, is it?- 100%. - Lovely. Thank you.
0:09:30 > 0:09:32We'd better run.
0:09:32 > 0:09:33Think we'd better go and see
0:09:33 > 0:09:35if we can get something round the back here now.
0:09:35 > 0:09:37Andy gets moving, bad leg and all...
0:09:37 > 0:09:39Good for a bit of exercise.
0:09:42 > 0:09:47..and just in time, as David Walliams's Range Rover swoops in.
0:09:50 > 0:09:54- Hi, David.- Hi, David.- Hi, David.
0:09:54 > 0:09:55- Thank you.- David?
0:09:59 > 0:10:03That was a bit rubbish, wasn't it? Didn't get anything at all there.
0:10:04 > 0:10:06I got him in the car, so it's not too bad.
0:10:06 > 0:10:09I got a couple of frames out of it, so it's not too bad,
0:10:09 > 0:10:12but, if I'm honest with you, he can be a bit...
0:10:12 > 0:10:15He doesn't like just posing up outside.
0:10:16 > 0:10:19Andy's hoping for better luck with the ladies.
0:10:19 > 0:10:22I reckon Alesha or Amanda will probably do something for us now.
0:10:22 > 0:10:25And he hasn't got long to wait.
0:10:25 > 0:10:26Hold on a minute.
0:10:26 > 0:10:28Here's Amanda.
0:10:30 > 0:10:33Let's hope we get a better shot than Mr Walliams.
0:10:36 > 0:10:40Guys, is there any chance we can get a photo?
0:10:40 > 0:10:43But today, Amanda's not keen on being seen.
0:10:46 > 0:10:50Oh, clever stuff! Oh, look at that!
0:10:50 > 0:10:52All he gets is a view of her footwear.
0:10:54 > 0:10:57Just look at the state of that! That is incredible, that is.
0:10:57 > 0:11:00The lengths they've gone to to hide what she's wearing!
0:11:00 > 0:11:01Just unbelievable.
0:11:01 > 0:11:06I've never seen that before at all, covering the car like that.
0:11:06 > 0:11:08This is new territory for Andy -
0:11:08 > 0:11:12a celebrity that, today at least, doesn't want publicity.
0:11:14 > 0:11:16It's not looking good for Andy.
0:11:16 > 0:11:20Walliams didn't play ball and Holden didn't want to know.
0:11:21 > 0:11:26Later, we'll see if he gets any more luck bagging himself a Cowell.
0:11:26 > 0:11:29There's quite a few snappers there but we've all got very, very little.
0:11:37 > 0:11:41Standing out from the crowd amongst Oxford Street's 200 shops
0:11:41 > 0:11:44are its four huge department stores.
0:11:44 > 0:11:47These giants of the retail world have battled for customers
0:11:47 > 0:11:51on the street for decades and each seeks to outdo the others
0:11:51 > 0:11:54with events and offerings to entice shoppers in.
0:11:55 > 0:11:58And today, John Lewis has got an event
0:11:58 > 0:12:00it's hoping will do exactly that.
0:12:00 > 0:12:05It's St David's Day, the national day of Wales, and to celebrate it,
0:12:05 > 0:12:10the shop's food hall has lined up a special series of events.
0:12:10 > 0:12:12As well as an in-store harpist,
0:12:12 > 0:12:16half a dozen boutique Welsh food producers have sent samplers
0:12:16 > 0:12:18to promote their products in store.
0:12:18 > 0:12:20Hi, would you like to try?
0:12:20 > 0:12:23The aim is to help sales and get shoppers to try Welsh foods
0:12:23 > 0:12:26they might never have even heard of before.
0:12:26 > 0:12:31Food sampler Lucinda is here on behalf of pate-maker Patchwork.
0:12:31 > 0:12:33Hello, how are you?
0:12:33 > 0:12:36This is tequila and cranberry with a chicken liver base. OK?
0:12:37 > 0:12:40South Wales baker James's family have been making
0:12:40 > 0:12:44classic Welsh cakes and pastries for three generations.
0:12:45 > 0:12:49Today, he's hoping shoppers like his bara brith - a type of cake.
0:12:49 > 0:12:52We soak the sultanas in tea overnight.
0:12:52 > 0:12:55You've got mixed spices in there, the whole combination going on.
0:12:55 > 0:12:58Well, I hope you enjoy my products on St David's Day.
0:12:58 > 0:12:59Thank you very much.
0:12:59 > 0:13:02At the end of the day, all the samplers will get a sales report
0:13:02 > 0:13:04to see if they've hit their targets.
0:13:07 > 0:13:09To add a bit of theatre to the event,
0:13:09 > 0:13:12the store's pulling out all the stops.
0:13:12 > 0:13:16There's a harpist on hand to accompany the food tasting
0:13:16 > 0:13:19and they've got another special Welsh treat in store.
0:13:19 > 0:13:22They've booked a choir to perform some of the principality's
0:13:22 > 0:13:25most famous songs as part of a surprise flash mob.
0:13:25 > 0:13:31But this morning, choir leader Alice has already run into difficulties.
0:13:31 > 0:13:36The alto in our group fell over in the Tube
0:13:36 > 0:13:38and fell down some stairs and hit her head
0:13:38 > 0:13:40and had to go to casualty,
0:13:40 > 0:13:43so frantically trying to call everyone we knew in London
0:13:43 > 0:13:45who was a singer and could speak Welsh
0:13:45 > 0:13:47and who knew the songs we were going to sing.
0:13:47 > 0:13:52And one of those calls has found them a saviour in the shape of Becca.
0:13:52 > 0:13:55So I've just arrived here and, hopefully, I'll know the songs
0:13:55 > 0:13:58and maybe I'll be able to make up some harmony.
0:13:58 > 0:13:59So hopefully, it will be OK.
0:13:59 > 0:14:02It's kind of added to the pressure that we already had before
0:14:02 > 0:14:05because it's a new thing, and now, we're just going to have
0:14:05 > 0:14:08a quick rehearsal, just to see how it goes,
0:14:08 > 0:14:11and then we're going to have to go out and do our thing.
0:14:12 > 0:14:16# Mae bys Meri Ann wedi brifo
0:14:16 > 0:14:18# A Dafydd y gwas... #
0:14:18 > 0:14:21First rehearsals do not bode well.
0:14:22 > 0:14:24# Dai bach... #
0:14:24 > 0:14:26Sorry.
0:14:26 > 0:14:28I'll do that again. I apologise.
0:14:30 > 0:14:32The choir plan to surprise shoppers,
0:14:32 > 0:14:35coming out of nowhere as store staff and customers
0:14:35 > 0:14:38to sing traditional Welsh songs.
0:14:38 > 0:14:40So I'm just putting on this staff apron,
0:14:40 > 0:14:44so that I blend in with the rest of the Waitrose staff.
0:14:44 > 0:14:47A flash mob is quite a bizarre thing to do anyway, and to know that
0:14:47 > 0:14:51you're doing it in about half an hour is even more bizarre.
0:14:51 > 0:14:53But no, I think it should be all right.
0:14:53 > 0:14:57There's quite a lot of people out there though, so it's a bit scary.
0:14:57 > 0:14:58But we'll see how it goes.
0:14:58 > 0:15:03I reckon people will stop and just stare.
0:15:04 > 0:15:07Later, it's iechyd da at the food hall,
0:15:07 > 0:15:12as the harp plays, the public tuck in and the choir get ready to sing.
0:15:21 > 0:15:24The undercover Oxford Street police team are on the hunt
0:15:24 > 0:15:27for the criminal gangs targeting cash machines.
0:15:27 > 0:15:28As they patrol,
0:15:28 > 0:15:32they think they've spotted two men behaving suspiciously.
0:15:32 > 0:15:35They could be planting skimmers on Oxford Street.
0:15:35 > 0:15:37Time to find out.
0:15:37 > 0:15:38I think I have one now.
0:15:41 > 0:15:42Police.
0:15:42 > 0:15:45The two men have just withdrawn cash,
0:15:45 > 0:15:49but no-one has seen if they were interfering with the cash machines.
0:15:49 > 0:15:52They seem surprised and are cooperating.
0:15:52 > 0:15:55- Is this your card, sir?- Yeah. - Right, saw you earlier,
0:15:55 > 0:15:58hanging around the cashpoint further down the road.
0:15:58 > 0:16:01On that basis, we get a lot of distraction thefts
0:16:01 > 0:16:03and a lot of devices put on ATMs.
0:16:03 > 0:16:06We're going to search you for articles for use in fraud
0:16:06 > 0:16:09- and for stolen property. - I not do nothing.
0:16:09 > 0:16:12- We have to check. We've been watching you.- Yeah, of course.
0:16:12 > 0:16:15And some of your behaviour's been a bit... Walk fast, turn around...
0:16:15 > 0:16:18Yeah, yeah, of course. Of course. This is your job.
0:16:18 > 0:16:21And officer Paul Penrose has met this man before.
0:16:21 > 0:16:25It's not first time. I remember this guy before in that other street.
0:16:25 > 0:16:30Maybe six months. This is second time he has made me have a check.
0:16:30 > 0:16:31Yeah, before.
0:16:35 > 0:16:37Thankfully, everyone's smiling.
0:16:37 > 0:16:40Despite some of their behaviour matching that of the skimmers,
0:16:40 > 0:16:43checks have confirmed the men have no previous
0:16:43 > 0:16:45and nothing suspicious on them.
0:16:45 > 0:16:49He walks very fast, going from ATM to ATM, but it's all checked out.
0:16:49 > 0:16:52Sometimes, there's an innocent explanation.
0:16:52 > 0:16:55- Have a good day. - Have a good day, you too.
0:16:55 > 0:17:00The skimming gangs are hard to catch, and although this was a false alarm,
0:17:00 > 0:17:04stops like this are essential to try and root out the real criminals.
0:17:05 > 0:17:09And as Darren and the team continue their patrols,
0:17:09 > 0:17:13it's not long before they find more examples of the gangs at work.
0:17:13 > 0:17:16Another skimming device on another ATM.
0:17:17 > 0:17:22I've come along today, noticed an ATM that has been targeted before,
0:17:22 > 0:17:25seen there is a device on it from my experience before.
0:17:25 > 0:17:31Darren takes a closer look at this much more sophisticated skimmer.
0:17:31 > 0:17:34Your card would go in there and there'd be electronics
0:17:34 > 0:17:37before it goes in to the machine to skim your card,
0:17:37 > 0:17:41take the details off your card like any magnetic strip reader.
0:17:41 > 0:17:45They insert it into the mouth, glue it in position. Your card goes through there.
0:17:45 > 0:17:50Normally into the machine, you use the card and the machine perfectly normally, but as it's gone through,
0:17:50 > 0:17:53the electronics in here have skimmed your card details.
0:17:53 > 0:17:54So this is the camera,
0:17:54 > 0:17:59so that's been fixed across the legitimate cash sign,
0:18:01 > 0:18:04with their own, as you can see, like that.
0:18:05 > 0:18:09It has a pinhole camera here, that tiny pinhole there,
0:18:09 > 0:18:13will read as you put your PIN number in
0:18:13 > 0:18:18so you've got to very carefully cover the keypad
0:18:18 > 0:18:22with your wallet or your purse, so if the camera's here,
0:18:22 > 0:18:25nobody can see you inputting your number.
0:18:25 > 0:18:28So they've got your card details and your PIN number.
0:18:28 > 0:18:30Then they can go away, make their own cards.
0:18:30 > 0:18:34Organised crime, normally Eastern European gangs,
0:18:34 > 0:18:36generally we see doing it.
0:18:36 > 0:18:39They've had a number of these fascias made up,
0:18:39 > 0:18:41so they'll keep on coming back to it.
0:18:41 > 0:18:43And we'll keep on hopefully arresting them.
0:18:43 > 0:18:47With the skimmer in his hands, Darren recognises an opportunity
0:18:47 > 0:18:51to try and catch himself an elusive cash machine crook.
0:18:51 > 0:18:54Rather than remove the skimmer, he makes it safe
0:18:54 > 0:18:58and decides to wait across the street, in a nearby handbag shop.
0:18:58 > 0:19:02He hopes the crooks will turn up to retrieve their device.
0:19:13 > 0:19:17After 45 minutes of waiting, someone is using the machine
0:19:17 > 0:19:20and looks to be tampering with it.
0:19:20 > 0:19:24Unfortunately, it turns out to be a vigilant member of the public
0:19:24 > 0:19:26and he's told the bank staff.
0:19:26 > 0:19:28Darren decides to step in.
0:19:32 > 0:19:34Hi, guys. Police.
0:19:34 > 0:19:35We've been watching.
0:19:35 > 0:19:38We saw it a while ago, we've been waiting for somebody to come
0:19:38 > 0:19:41- and take it off. Obviously, not you guys.- Sorry.
0:19:41 > 0:19:45Cos I use this machine quite regularly, I was just trying
0:19:45 > 0:19:49to slide my card in and it was a little bit funny this time.
0:19:49 > 0:19:52And I know those things happen, especially in this area.
0:19:52 > 0:19:56And then I saw that the cash sign here was a little bit...
0:19:56 > 0:19:59sticking out, so I've touched and it moved.
0:19:59 > 0:20:01It got me scared for a second, but...
0:20:01 > 0:20:03Thanks, guys.
0:20:03 > 0:20:06No, no, no. That's one of those things.
0:20:08 > 0:20:11The skimming device is on its way to forensics,
0:20:11 > 0:20:15but, for Darren, the hard work now is to be done on the street.
0:20:15 > 0:20:18One skimming device like that has been left on there,
0:20:18 > 0:20:21we were monitoring it for about an hour.
0:20:21 > 0:20:23They'll leave it on for up to five, six hours,
0:20:23 > 0:20:28getting everybody who uses that card machine's details,
0:20:28 > 0:20:31so that could be hundreds of people being victims of that type of crime.
0:20:31 > 0:20:35A few of those devices put in the area soon adds up
0:20:35 > 0:20:38to thousands of victims, so it's a priority crime.
0:20:38 > 0:20:43So far, Darren's hunt for the ATM gangs has drawn a blank twice.
0:20:44 > 0:20:49Later, there's another gang in action. Will Darren's luck change?
0:20:49 > 0:20:51Right, let's go.
0:20:51 > 0:20:54There's a new tunnel getting dug on the Tube.
0:20:55 > 0:20:58And a race against time for a dirty shirt
0:20:58 > 0:21:01that needs taking to the cleaners.
0:21:01 > 0:21:03If it's traffic, game over.
0:21:10 > 0:21:12Outside the Dominion Theatre
0:21:12 > 0:21:16and celebrity photographer Andy Barnes is not having a good day.
0:21:16 > 0:21:19Just look at the state of that. That is incredible, that is.
0:21:19 > 0:21:22He was hoping to catch exclusive photos
0:21:22 > 0:21:24of the Britain's Got Talent judges.
0:21:24 > 0:21:29He got a glimpse of David Walliams, but missed Amanda Holden.
0:21:29 > 0:21:33We've all got very, very little. There's quite a few snappers there.
0:21:33 > 0:21:37But nobody's got anything at all. I just...
0:21:37 > 0:21:39I just find it quite amusing that the lengths they went to,
0:21:39 > 0:21:41trying to hide.
0:21:41 > 0:21:44He heads back to the front of the theatre,
0:21:44 > 0:21:47in the hope that Simon Cowell will be arriving there.
0:21:47 > 0:21:51- Has Mr Cowell arrived yet? - I don't think so, no.
0:21:51 > 0:21:52OK, lovely. Thank you.
0:21:52 > 0:21:57It's getting close now cos he's only got about another quarter of an hour
0:21:57 > 0:21:59before he's got to be at the event, so...
0:21:59 > 0:22:02We're looking at about five or six points
0:22:02 > 0:22:04where he could possibly be, so...
0:22:04 > 0:22:09Andy waits it out at the front, but all the action is happening
0:22:09 > 0:22:13at the other door and Alesha Dixon sneaks in, away from Andy's lens.
0:22:14 > 0:22:17Then Andy sees a Rolls Royce sweeping past,
0:22:17 > 0:22:19heading round the back.
0:22:20 > 0:22:23He throws the bad leg back into action.
0:22:26 > 0:22:30It's the main event. Talent judge and media mogul Simon Cowell.
0:22:33 > 0:22:36Nice to see you, Simon.
0:22:36 > 0:22:39- Are you well? - Yeah, good.- Good, good, good.
0:22:39 > 0:22:42- How are you doing, OK? - Just getting one shot.
0:22:42 > 0:22:45Just one more, looking back, Simon. Lovely, thank you.
0:22:48 > 0:22:50Yeah, nice one.
0:22:50 > 0:22:51Oof!
0:22:51 > 0:22:54Dear me! I'm getting too old for this game now!
0:22:54 > 0:22:58And that's it for the day. It's been a mixed bag for Andy.
0:22:58 > 0:23:00He missed Alesha, and Amanda hid,
0:23:00 > 0:23:04but he's landed Walliams and the biggest fish of all, Cowell.
0:23:04 > 0:23:07Just a side shot.
0:23:07 > 0:23:09And just that one over there.
0:23:09 > 0:23:11They're not bad.
0:23:11 > 0:23:13Cowell always sells, so...
0:23:13 > 0:23:15That'll pay for a few coffees.
0:23:15 > 0:23:18I'm going to get these pictures sent off now.
0:23:18 > 0:23:20So...on to the next one.
0:23:21 > 0:23:23Good.
0:23:24 > 0:23:26That's the magic of Oxford Street.
0:23:26 > 0:23:30You never know what's going to happen from one day to the next.
0:23:40 > 0:23:41John Lewis, Oxford Street,
0:23:41 > 0:23:46is celebrating St David's Day with an action-packed Welsh food tasting.
0:23:46 > 0:23:49- What's it got to do with Wales? - It's made in Wales.
0:23:49 > 0:23:50- Oh, right.- In Ruthin.
0:23:50 > 0:23:53Lucinda is one of a dozen food samplers,
0:23:53 > 0:23:57getting shoppers to try and hopefully buy Welsh produce.
0:23:57 > 0:23:59- Ooh, hello. Feeding you.- Mm.
0:23:59 > 0:24:02And lunchtime has just arrived.
0:24:02 > 0:24:05You can take it from here, if you want. Thank you very much.
0:24:05 > 0:24:07Bye-bye. Take care.
0:24:07 > 0:24:09At lunchtime, people are ridiculously hungry.
0:24:09 > 0:24:10They realise something's going on
0:24:10 > 0:24:13and it's amazing how people's behaviour changes.
0:24:13 > 0:24:15You have to kind of pull back on the samples a bit
0:24:15 > 0:24:18because they just go round and round and round.
0:24:18 > 0:24:21And just eat and eat and they just ponder and then they just linger
0:24:21 > 0:24:24and they come back for another one and then they linger, another one.
0:24:24 > 0:24:27It's really funny. Hello. How are you?
0:24:27 > 0:24:30She ain't interested in any products. She's a hungry shopper.
0:24:30 > 0:24:33Meanwhile, on the other side of the store,
0:24:33 > 0:24:35a specially arranged choir is getting ready
0:24:35 > 0:24:37to stage a flash mob in the food hall.
0:24:37 > 0:24:41They plan to surprise shoppers by coming out of nowhere
0:24:41 > 0:24:45as shop staff and customers and singing traditional Welsh songs.
0:24:47 > 0:24:50They've had an enforced line-up change already,
0:24:50 > 0:24:54after their original alto had an accident on the Tube.
0:24:54 > 0:24:58But with substitute Becca in place, they're ready for the kick-off.
0:25:03 > 0:25:08# Mae bys Meri Ann wedi brifo
0:25:08 > 0:25:11# A Dafydd y gwas ddim yn iach
0:25:11 > 0:25:16# Mae'r baban yn y crud yn crio
0:25:16 > 0:25:20# A'r gath wedi sgramo Joni bach
0:25:20 > 0:25:24# Dai bach y sowldiwr
0:25:24 > 0:25:28# Dai bach y sowldiwr
0:25:28 > 0:25:32# Dai bach y sowldiwr
0:25:32 > 0:25:37# A'i gwt ei grys e mas
0:25:37 > 0:25:40# Sosban fach yn berwi ar y tan
0:25:40 > 0:25:44# Sosban fawr yn berwi ar y llawr
0:25:44 > 0:25:52# A'r gath wedi sgramo Joni bach. #
0:25:55 > 0:25:58CHEERS AND APPLAUSE
0:25:58 > 0:25:59It went very well.
0:25:59 > 0:26:03We were all quite nervous for it, but it went really well, I think.
0:26:03 > 0:26:07Despite it not being a big grand performance in a big concert hall,
0:26:07 > 0:26:12I felt quite strange because it's not every day you see
0:26:12 > 0:26:16someone next to the crisp aisle in Waitrose just burst in to song,
0:26:16 > 0:26:19performing in the middle of Oxford Street and making people
0:26:19 > 0:26:23stop for a second and it's quite an experience actually.
0:26:24 > 0:26:27It was quite good that I only knew about this half an hour ago,
0:26:27 > 0:26:30so I didn't have time to get nervous or think about what I was doing.
0:26:30 > 0:26:32Basically, get in and get the job done.
0:26:32 > 0:26:35But everybody seemed to enjoy it and there was a good response
0:26:35 > 0:26:38cos I don't think anybody was expecting it.
0:26:38 > 0:26:40So in the end, a very enjoyable experience.
0:26:40 > 0:26:45And the good news is, the choir's injured alto is recovering well.
0:26:45 > 0:26:48I think she's OK now. She's in hospital,
0:26:48 > 0:26:51maybe take her some Welsh beer for when she gets better.
0:26:51 > 0:26:53Iechyd da!
0:26:53 > 0:26:55Meanwhile, back at the food tasting,
0:26:55 > 0:26:59their aim was to get people trying Welsh foods
0:26:59 > 0:27:02they might not have tried before and hopefully, to make some sales.
0:27:02 > 0:27:05It's been busy. Tequila and cranberry is sold out.
0:27:05 > 0:27:06I've had one negative customer
0:27:06 > 0:27:10and then I killed her with lots of love and she left happy.
0:27:10 > 0:27:12I'm quite tempted to get a sales report.
0:27:12 > 0:27:15I usually get a sales report after I've done a sampling
0:27:15 > 0:27:16and it boosts me and motivates me.
0:27:16 > 0:27:20And it's the moment of truth for Lucinda and her fellow samplers.
0:27:20 > 0:27:24- Has it gone well?- It has, yes. - Oh, it has. Thank you.
0:27:24 > 0:27:27OK, so at least we sold something of everything.
0:27:27 > 0:27:31I've done OK. I mean, I think I could have done better.
0:27:31 > 0:27:34But as... I couldn't have sold any more of tequila and cranberry
0:27:34 > 0:27:36because that's all they had in store.
0:27:37 > 0:27:39Here he is now.
0:27:41 > 0:27:45It's been actually quite good. We had about 74% sales.
0:27:45 > 0:27:47So I'm quite happy for that afternoon.
0:27:47 > 0:27:51The figures show that James has sold three-quarters of the stock
0:27:51 > 0:27:54he has in the food hall.
0:27:54 > 0:27:56And with that, it's all over for the day
0:27:56 > 0:27:59and as far as food hall manager Toni's concerned,
0:27:59 > 0:28:04it's been a successful one for Welsh food, Welsh wine and Welsh song.
0:28:04 > 0:28:08Sales were really good, especially the Welsh cakes.
0:28:08 > 0:28:12So I'm going to head home for a bit of cake and a nice glass of wine.
0:28:21 > 0:28:25Six o'clock in the morning may be too early for most shoppers
0:28:25 > 0:28:29to visit Oxford Street, but for delivery driver Alex,
0:28:29 > 0:28:32it's just the start of another working day.
0:28:32 > 0:28:35Alex is a driver for the Dry Cleaning Business,
0:28:35 > 0:28:38a laundry company serving London's premier hotels.
0:28:38 > 0:28:43We start at Marriott today, you need to be on time, never late.
0:28:43 > 0:28:46So that means seven o'clock we need to be there.
0:28:46 > 0:28:49It's Alex's job to collect the dirty laundry
0:28:49 > 0:28:52and take it back to the West London depot for cleaning.
0:28:52 > 0:28:57As his clients are five star hotels, the service has to be on time
0:28:57 > 0:28:58and top notch.
0:28:58 > 0:29:00Seven zero zero.
0:29:00 > 0:29:03- Today, we have one laundry.- OK.
0:29:03 > 0:29:06- This express or normal service? - Express service.- Express.
0:29:06 > 0:29:08- For VIP guests.- 11 o'clock.
0:29:08 > 0:29:10Great, OK.
0:29:10 > 0:29:12It might just be one white shirt,
0:29:12 > 0:29:17but because it's an express service, it represents a big deal for Alex.
0:29:17 > 0:29:20He's got a little over four hours to get it laundered, pressed
0:29:20 > 0:29:23and returned to the Marriott on Oxford Street.
0:29:23 > 0:29:26If he's late, they'll have to refund the express fee.
0:29:26 > 0:29:29We cannot disappoint our guests.
0:29:29 > 0:29:32It's a five star, so they are expecting the best
0:29:32 > 0:29:34and exact service.
0:29:34 > 0:29:36For Alex, the pressure is on.
0:29:36 > 0:29:41Seven o'clock and ten minutes, this is going back 11 o'clock.
0:29:42 > 0:29:43I hope so.
0:29:43 > 0:29:48Alex takes great pride in his work and knows the buck stops with him,
0:29:48 > 0:29:51no matter what he encounters on the road.
0:29:51 > 0:29:54At the same time, he's got to pick up laundry
0:29:54 > 0:29:57from six other hotels on his Oxford Street run.
0:29:59 > 0:30:01Oxford Street is host to a number of hotels,
0:30:01 > 0:30:04catering to guests from across the world.
0:30:04 > 0:30:06People like Alex are vital
0:30:06 > 0:30:09in making sure those guests get the service they demand.
0:30:11 > 0:30:15With all the dirty laundry safely in the back of the van,
0:30:15 > 0:30:19Alex now has to get 6½ miles across London in double quick time.
0:30:19 > 0:30:21Here we are, my friend.
0:30:25 > 0:30:26Let's do this!
0:30:28 > 0:30:30He's made it to the depot.
0:30:30 > 0:30:33They've now got just over two hours to get the shirt washed,
0:30:33 > 0:30:35dried, ironed, and back to the Marriott.
0:30:35 > 0:30:37This laundry.
0:30:38 > 0:30:40And the express on the top.
0:30:40 > 0:30:44Later, the shirt's playing ball, but the traffic's not.
0:30:52 > 0:30:55There are four London Underground stations on Oxford Street.
0:30:55 > 0:30:58And two of them are currently undergoing
0:30:58 > 0:31:00multi-million pound upgrade works,
0:31:00 > 0:31:04which is where construction manager Paul Brookes comes in.
0:31:05 > 0:31:09He's overseeing the improvement works at Bond Street Tube station,
0:31:09 > 0:31:11and today, his team are tunnelling.
0:31:12 > 0:31:15We're going down a temporary staircase at the moment.
0:31:15 > 0:31:19This will become the goods lift for the new station.
0:31:19 > 0:31:24All this building work is designed to coincide with the opening in 2018
0:31:24 > 0:31:27of a brand new railway that will run in tunnels
0:31:27 > 0:31:29deep beneath Oxford Street.
0:31:29 > 0:31:31It's called Crossrail.
0:31:31 > 0:31:33It will interchange with the existing Tube stations
0:31:33 > 0:31:36and its arrival is expected to massively increase
0:31:36 > 0:31:39the number of people using these stations.
0:31:39 > 0:31:42Hence, Paul and his enlargement works.
0:31:42 > 0:31:45OK, so now, we're 22 metres underground
0:31:45 > 0:31:47and we're at pit bottom level.
0:31:47 > 0:31:50These are northern tunnels. If you look up, you can see
0:31:50 > 0:31:53that everything is lifted in and out at this position.
0:31:53 > 0:31:58Spoil is taken out via this skip. We lift all our plant in here
0:31:58 > 0:32:02and our concrete comes down from around about 15 metres underground.
0:32:04 > 0:32:08Paul's team's main job today is working on a small tunnel,
0:32:08 > 0:32:12which will eventually be used by passengers to access a lift shaft.
0:32:14 > 0:32:17These days, most tunnels are dug with large boring machines,
0:32:17 > 0:32:21but this tunnel's too small, so they're using a traditional digger.
0:32:24 > 0:32:27They dig out a metre of the soft London clay.
0:32:27 > 0:32:29This is known as an advance.
0:32:29 > 0:32:32Once it's dug, it will need to be washed
0:32:32 > 0:32:34and strengthened with concrete.
0:32:34 > 0:32:37And for that, they're going to need some special help.
0:32:38 > 0:32:42Next, we bring in the Oruga in, which is a spraying device
0:32:42 > 0:32:44and we'll start spraying the advance.
0:32:44 > 0:32:47They're bringing in the spray concrete robot.
0:32:47 > 0:32:50The concrete is forced at the wall under pressure.
0:32:50 > 0:32:54Probably hitting the wall at close to 100mph with pressure.
0:32:55 > 0:32:58After an hour, they'll do a penetration test
0:32:58 > 0:33:01and once it's reached 0.5 of a megapascal within the hour,
0:33:01 > 0:33:03they know it's safe to go underneath it.
0:33:06 > 0:33:08With the metre of tunnel now dug,
0:33:08 > 0:33:12this science-fiction style device can get to work.
0:33:22 > 0:33:26The Oruga hoses down the walls to get them ready for the concrete to come.
0:33:32 > 0:33:34After a thorough going over from the water jets,
0:33:34 > 0:33:38the team declare the advance ready for the grey matter.
0:33:38 > 0:33:42Time for the Oruga to switch to concrete mode.
0:33:57 > 0:34:00And following ten minutes of high pressure concrete,
0:34:00 > 0:34:02the advance is declared complete.
0:34:18 > 0:34:21The team will wait to test the concrete before starting
0:34:21 > 0:34:23on the next advance.
0:34:23 > 0:34:26The concrete on its own will form the structure of the tunnel.
0:34:26 > 0:34:30It contains metal fibres, so more steel panels won't be needed.
0:34:33 > 0:34:35For Paul, it's all in a day's work.
0:34:35 > 0:34:37The production's going well.
0:34:37 > 0:34:39You get a couple of problems within the day,
0:34:39 > 0:34:42but the solution is easily found.
0:34:42 > 0:34:46Mechanical and hydraulic problems, the solution is easily found.
0:34:46 > 0:34:49Electrical problems, we haven't experienced any today.
0:34:49 > 0:34:52Our ventilation's going well, our advances are going well.
0:34:52 > 0:34:55The concrete's happening at the correct time.
0:34:55 > 0:34:58Everything's going well, it's a normal day.
0:34:58 > 0:35:00It might be a normal day for Paul and the team,
0:35:00 > 0:35:02but when they're finished,
0:35:02 > 0:35:05Bond Street Station will never be the same again.
0:35:13 > 0:35:17The Oxford Street police team are dealing with a priority problem -
0:35:17 > 0:35:21gangs targeting cash machines to get their hands on shoppers' money.
0:35:21 > 0:35:25The ATM thieves are hard to catch, but back at the station,
0:35:25 > 0:35:28Darren thinks he might have just found a crucial lead.
0:35:28 > 0:35:31Footage has come in from an Oxford Street bank
0:35:31 > 0:35:33of another scam being committed.
0:35:33 > 0:35:37So, this is a classic ATM distraction theft.
0:35:37 > 0:35:41The two males here have targeted this female.
0:35:41 > 0:35:43They've encouraged her to use the ATM,
0:35:43 > 0:35:46she had initially used it but had problems with it.
0:35:46 > 0:35:48And they've convinced her to go back and as you can see,
0:35:48 > 0:35:52he's taken an angle where he can see her put the PIN number.
0:35:52 > 0:35:54Second member comes in and he's using a piece of paper to
0:35:54 > 0:35:57confuse the person at the ATM.
0:35:57 > 0:36:01And he's got the bank card, told his mate he's got the bank card
0:36:01 > 0:36:02and off he goes with it.
0:36:02 > 0:36:05She's now noticed something's wrong, but the second one's here
0:36:05 > 0:36:09to reassure her - oh, the card may have been swallowed by the machine.
0:36:09 > 0:36:10They're working a team,
0:36:10 > 0:36:14doing a number of these jobs across London every day.
0:36:14 > 0:36:19This female lost her card, and the guys then went to a nearby ATM
0:36:19 > 0:36:21and withdrew cash from the machines.
0:36:21 > 0:36:26And it turns out the gang tried the same distraction crime
0:36:26 > 0:36:28at the same machine just a few weeks before.
0:36:29 > 0:36:32But have they made a mistake?
0:36:32 > 0:36:36Darren Bond is a police super recogniser with a unique ability
0:36:36 > 0:36:39to recall the faces and features of regular offenders
0:36:39 > 0:36:43to help identify culprits on the street and on grainy CCTV.
0:36:43 > 0:36:45And in this case,
0:36:45 > 0:36:49he thinks he might have recognised the man in the footage.
0:36:49 > 0:36:52He's got a name and an address where his family lives.
0:36:55 > 0:36:58So, this morning, the team are heading up the motorway
0:36:58 > 0:37:01where they hope they'll find the suspect from the bank.
0:37:01 > 0:37:05He's got plenty of previous for ATM distraction thefts
0:37:05 > 0:37:08and that's what we're looking at in today.
0:37:08 > 0:37:10I've ID'd him from CCTV.
0:37:10 > 0:37:12Darren and the team have no way of knowing
0:37:12 > 0:37:16if their man is at the target address.
0:37:16 > 0:37:19Alex has just gone to have a quick look at the address,
0:37:19 > 0:37:22see if he can see any activity.
0:37:22 > 0:37:24And to see if the side door is open,
0:37:24 > 0:37:27or the best way to get around the back, so we can cover that.
0:37:27 > 0:37:32The number of thefts related to ATMs has trebled in recent years.
0:37:32 > 0:37:36Hoping to make a dent in these figures, Darren heads in.
0:37:36 > 0:37:38OK. ..Right, let's go.
0:37:43 > 0:37:47Not quite as, er...picturesque
0:37:47 > 0:37:49or as affluent as Oxford Street,
0:37:49 > 0:37:52but we've got to go to the criminals where they live
0:37:52 > 0:37:53and get them out of their houses,
0:37:53 > 0:37:56then we'll take them back to nice, pleasant Westminster.
0:38:11 > 0:38:15Amazingly, the suspect is already behind bars for something else.
0:38:15 > 0:38:18How long's he been in since?
0:38:20 > 0:38:21Yesterday?
0:38:22 > 0:38:24For six years?
0:38:24 > 0:38:27Well, we'll have to go and talk to him in prison and...
0:38:27 > 0:38:29about some other offences.
0:38:29 > 0:38:31Some more offences, so...
0:38:32 > 0:38:34He's been sentenced to six years' imprisonment,
0:38:34 > 0:38:36from what his mother is telling us,
0:38:36 > 0:38:40that hasn't come up on the national computer yet,
0:38:40 > 0:38:42for similar offences, I would imagine,
0:38:42 > 0:38:44that we're wanting to talk to him about.
0:38:44 > 0:38:47So this means we'll have to get him out of prison
0:38:47 > 0:38:49and talk to him about those offences.
0:38:52 > 0:38:56It turns out the man was sentenced only the day before
0:38:56 > 0:38:58for a serious motoring offence.
0:39:03 > 0:39:07Darren's delighted that a serious criminal is safely behind bars,
0:39:07 > 0:39:11but his fight against the ATM gangs is far from over.
0:39:12 > 0:39:13It's an ongoing war,
0:39:13 > 0:39:17but a war we're coming up against and tackling as hard as we can.
0:39:25 > 0:39:27Six miles away from Oxford Street,
0:39:27 > 0:39:31delivery driver Alex is waiting at a dry cleaning depot.
0:39:31 > 0:39:35He's been given four hours to get a shirt cleaned, ironed,
0:39:35 > 0:39:36and back to the hotel.
0:39:36 > 0:39:39And he's got just over two hours left.
0:39:41 > 0:39:45This 6,000 square foot dry cleaning depot is one of the hidden
0:39:45 > 0:39:50service centres that keeps the capital's hotel industry running.
0:39:50 > 0:39:54Is that Marriott, Park Lane?
0:39:54 > 0:39:57Let's just get it to the washing site then.
0:39:57 > 0:40:00The team get on with Alex's express shirt.
0:40:00 > 0:40:03Before they can wash it, they treat it for dirt and stains.
0:40:04 > 0:40:07Then it's into the washing machine.
0:40:07 > 0:40:10With the cleaning under way, all Alex can do is wait and hope.
0:40:10 > 0:40:13If he misses his deadline, they'll have to return the fee
0:40:13 > 0:40:15and all the work will have been for nothing.
0:40:15 > 0:40:19That means for some 20, 25 minutes, we'll be ready.
0:40:19 > 0:40:23After, they are going to the dryer, if it's on time, we'll be on time.
0:40:23 > 0:40:26It's also got to be pressed, ironed, collars stiffened,
0:40:26 > 0:40:27wrapped and packed.
0:40:27 > 0:40:29Two shirts.
0:40:29 > 0:40:31And for that, it's put in the shirt plant,
0:40:31 > 0:40:36a specialist machine which dries and presses at the same time.
0:40:37 > 0:40:39The time is half past ten.
0:40:42 > 0:40:46If it is not ready for five minutes, it's not good.
0:40:46 > 0:40:51In the meantime, Alex packs the rest of his deliveries.
0:40:54 > 0:40:58And finally, with the clock ticking, Alex's white shirt is ready to go.
0:40:58 > 0:41:00Yes, we feel the pressure
0:41:00 > 0:41:03because we have only 20 minutes to get to Marriott.
0:41:03 > 0:41:07We don't know how is the road, we don't know how is the traffic.
0:41:07 > 0:41:12So we have just given an express to the driver, Alex.
0:41:12 > 0:41:15So it's down to him to deliver to the hotel.
0:41:15 > 0:41:20Slightly later than we expected, but we know he's a good driver.
0:41:20 > 0:41:21He can get there in time.
0:41:21 > 0:41:23And he's off.
0:41:23 > 0:41:25He's got 20 minutes to get there.
0:41:25 > 0:41:31- It's a 15-minute journey on a good day.- If it's traffic, game over.
0:41:37 > 0:41:39I late, I late,
0:41:39 > 0:41:42I'm the guy, I'm the driver who late.
0:41:44 > 0:41:45It's not fair.
0:41:45 > 0:41:48He's doing well, but with six and a half miles to travel,
0:41:48 > 0:41:50traffic and time are against him.
0:41:57 > 0:41:59Red again.
0:41:59 > 0:42:03Again, Oxford Street. This is Oxford Street.
0:42:06 > 0:42:08We have five, six minutes.
0:42:08 > 0:42:10Impossible.
0:42:10 > 0:42:14With Marble Arch and the start of Oxford Street in sight,
0:42:14 > 0:42:16he's nearly there.
0:42:16 > 0:42:17Come on, come on, come on.
0:42:19 > 0:42:21Five minutes, five minutes.
0:42:23 > 0:42:25And we're here.
0:42:27 > 0:42:30- Just in time.- Yeah. - Three minutes left.- Always on time.
0:42:30 > 0:42:33- Thank you very much. - Have a nice day.
0:42:33 > 0:42:36See you tomorrow. Safe drive.
0:42:36 > 0:42:38Done it, but only just.
0:42:40 > 0:42:42Ten, 15 minutes to the next place.
0:42:42 > 0:42:46No time for wait. You never know. Traffic.
0:42:46 > 0:42:48So...see you.
0:42:49 > 0:42:52And with that, another task amongst the millions
0:42:52 > 0:42:55that keep Oxford Street running is complete.