0:00:02 > 0:00:04It's the most famous shopping street in the world,
0:00:04 > 0:00:07in the heart of Britain's capital city.
0:00:07 > 0:00:11A mile and a half long, with 30 million visitors each year.
0:00:12 > 0:00:16With some of the world's most famous shops, biggest stars...
0:00:16 > 0:00:17- Kate Moss! - CHEERING
0:00:17 > 0:00:21- ..and busiest stations... - Sorry, guys, stand back for me.
0:00:21 > 0:00:24..what does it take to keep it running 24 hours a day...
0:00:24 > 0:00:27The busiest street in the world, so it needs constant attention.
0:00:27 > 0:00:30- ..seven days a week? - Oi, clear off!
0:00:30 > 0:00:33You're going to get arrested on suspicion of attempted theft.
0:00:33 > 0:00:36Are you ready, London?!
0:00:36 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:40This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43Oxford Street.
0:00:47 > 0:00:51- Coming up... shoplifters on Oxford Street.- Guys.
0:00:51 > 0:00:55- They're trickier than ever. - It is foil lined.
0:00:55 > 0:00:58Burns Night comes to John Lewis.
0:00:58 > 0:01:00Gie her a haggis.
0:01:00 > 0:01:02CHEERING
0:01:02 > 0:01:05A delivery of portable loos runs into trouble.
0:01:05 > 0:01:06BANGING
0:01:06 > 0:01:08HE GROANS
0:01:08 > 0:01:10And dance, dance wherever you may be -
0:01:10 > 0:01:13Lord Of The Dance comes to Oxford Street.
0:01:13 > 0:01:14Look at that, it's a stage!
0:01:20 > 0:01:23To maintain its position as one of the world's premier shopping
0:01:23 > 0:01:26destinations, Oxford Street takes the comfort
0:01:26 > 0:01:30and security of its visitors extremely seriously.
0:01:30 > 0:01:32SIREN BLARES
0:01:32 > 0:01:35Which is why they have a team of specially trained undercover
0:01:35 > 0:01:39police patrolling the street, on the lookout for those visitors who
0:01:39 > 0:01:41aren't there just to shop.
0:01:45 > 0:01:47One of their biggest challenges, according to team member
0:01:47 > 0:01:51PC Paul Penrose, is dealing with shoplifters
0:01:51 > 0:01:53and their ever-changing tactics.
0:01:53 > 0:01:56Got a lot of high-end stores in there selling very,
0:01:56 > 0:01:58very high-value items.
0:01:58 > 0:02:01So we are finding people coming in as part of gangs, and they're
0:02:01 > 0:02:05getting very, very good, and are taking very high-value items.
0:02:05 > 0:02:07They're always trying new tricks.
0:02:07 > 0:02:09They are constantly changing, constantly moving,
0:02:09 > 0:02:13so we are basically trying to stay one step ahead of them.
0:02:13 > 0:02:16Every result we get, when we get one of these guys
0:02:16 > 0:02:19and start getting into the gangs, is a great result for us.
0:02:22 > 0:02:26Tonight, he and his team are out keeping watch over Oxford Street.
0:02:28 > 0:02:31They patrol up and down, looking for the telltale signs of criminal
0:02:31 > 0:02:36behaviour. And it's not long before Paul makes a stop.
0:02:36 > 0:02:39He's seen three men acting suspiciously,
0:02:39 > 0:02:44- and has been following them.- OK, we're on St Christopher's Place, on the side of Oxford Street.
0:02:44 > 0:02:47We've witnessed a male come round the corner and we've stopped
0:02:47 > 0:02:50and had a look at him. We've watched him go into the bookmakers'.
0:02:52 > 0:02:56He went straight downstairs. Another male caught my attention.
0:02:56 > 0:02:58He was sat just outside the bookies'.
0:02:58 > 0:03:01About a minute later, he went down into the bookmakers'.
0:03:01 > 0:03:03He was carrying a green rucksack.
0:03:03 > 0:03:09He then leaves the bookmakers', having passed his bag over.
0:03:09 > 0:03:12And it is at this point that I've followed the male out onto
0:03:12 > 0:03:15Oxford Street, where I detained him
0:03:15 > 0:03:17to discuss what has happened with his bag.
0:03:17 > 0:03:21The green rucksack is now with the man in the grey suit.
0:03:21 > 0:03:24Off camera, he passes it to a third man sat in the bookies',
0:03:24 > 0:03:26then leaves.
0:03:26 > 0:03:29It is fairly obvious that there is something going on.
0:03:29 > 0:03:32We know that the bag is still downstairs.
0:03:32 > 0:03:35Paul calls fellow officers Alex and Andy into action.
0:03:36 > 0:03:39Andy and Alex then go down into the bookmakers'
0:03:39 > 0:03:42and notice another male is sat down there with a big black bag.
0:03:42 > 0:03:45And also the green rucksack.
0:03:45 > 0:03:49And it's at this point that I come down to detain this third
0:03:49 > 0:03:52male and bring the bags up and see what is going on.
0:03:52 > 0:03:54He was a little bit chippy,
0:03:54 > 0:03:56plenty to say. He was trying to pull away from me,
0:03:56 > 0:03:59so I had to give him some words of advice about staying calm,
0:03:59 > 0:04:03otherwise he was going to get handcuffed and dragged out.
0:04:03 > 0:04:06PC Marsh comes and picks up the second bag.
0:04:06 > 0:04:09Paul recognises a common shoplifting technique.
0:04:09 > 0:04:13He's seen thieves meeting with an accomplice to hand over stolen
0:04:13 > 0:04:14goods before.
0:04:14 > 0:04:17We know that they are involved as a three.
0:04:17 > 0:04:20One will go in, put the suits in the changing room.
0:04:20 > 0:04:24The chap with the bag will go in and will conceal the items.
0:04:24 > 0:04:27And generally the third person is a lookout.
0:04:27 > 0:04:30Upstairs, the arrested men aren't happy.
0:04:30 > 0:04:34Mate, mate. Whoa! Listen. Yeah, I know.
0:04:34 > 0:04:37Stay calm, else you will go on the floor.
0:04:37 > 0:04:39They arrest me for nothing.
0:04:40 > 0:04:41They arrest me for nothing.
0:04:41 > 0:04:44Whether the men are shoplifters or not will depend on what Paul
0:04:44 > 0:04:49finds in the two bags. And in one of them, he's discovered quite a haul.
0:04:49 > 0:04:52OK, so what we've got in here is we've got two suits.
0:04:52 > 0:04:55This jacket is worth £350.
0:04:57 > 0:05:02Got a pair of trousers that is worth £100.
0:05:02 > 0:05:07The second suit is more of a nice little pinstriped number.
0:05:07 > 0:05:10They are ver... They're large.
0:05:10 > 0:05:12They are for a large gentleman.
0:05:12 > 0:05:16That's £100 for the trousers again, so what we up to? 350, 450, 550.
0:05:16 > 0:05:20And the third jacket is £300.
0:05:20 > 0:05:22So there's £850 there.
0:05:23 > 0:05:27The men deny having stolen the suits, but there are no receipts.
0:05:27 > 0:05:30Another officer thinks what he has found in the other bag is proof
0:05:30 > 0:05:32the men set out to steal.
0:05:32 > 0:05:35It is foil-lined.
0:05:35 > 0:05:38As he hadn't got any cold drinks in there, I thought he was
0:05:38 > 0:05:43putting the jackets into the bag to stop the security alarms going off.
0:05:43 > 0:05:47So at the moment, he's been arrested for having articles for going equipped
0:05:47 > 0:05:48to steal on him.
0:05:48 > 0:05:51All three of the men are taken back to the police
0:05:51 > 0:05:52station for questioning.
0:05:55 > 0:05:56Justice.
0:05:58 > 0:06:00Later, the team are back on the hunt,
0:06:00 > 0:06:03and the shoplifters don't like it one bit.
0:06:04 > 0:06:07I've told you five times, stay back there!
0:06:17 > 0:06:20In the food hall at John Lewis's Oxford Street store,
0:06:20 > 0:06:22manager Andy has a big day ahead of him.
0:06:24 > 0:06:28He's been tasked with trying to sell large quantities of a foodstuff
0:06:28 > 0:06:32that divides opinion at the best of times.
0:06:32 > 0:06:34This is haggis.
0:06:34 > 0:06:36Scotland's national dish.
0:06:36 > 0:06:39If you think of it as a sausage. It's a
0:06:39 > 0:06:43mixture of lamb offal, oatmeal and spices.
0:06:43 > 0:06:49The offal includes sheep's lungs, liver and heart.
0:06:49 > 0:06:54Some people love haggis, others hate it, but today Andy has hit on a plan
0:06:54 > 0:06:58to send sales of this Marmite of the meat product world soaring.
0:06:58 > 0:07:02He's planning on making the most of a landmark birthday.
0:07:03 > 0:07:07Robert Burns, Scotland's national poet, has a day in celebration
0:07:07 > 0:07:11of his life. And Scots across the globe get together to eat
0:07:11 > 0:07:14haggis, drink whisky and celebrate
0:07:14 > 0:07:17the poetry of their national poet.
0:07:17 > 0:07:21And this year, the store is celebrating it in style.
0:07:21 > 0:07:26To promote Burns, and obviously our sales of haggis and whisky,
0:07:26 > 0:07:28shortbread and all things Scottish, we are
0:07:28 > 0:07:32going to process the haggis around the store.
0:07:32 > 0:07:36And to help Andy with his procession, the store have hired in a specialist.
0:07:36 > 0:07:38Here he is. Hi, Willie.
0:07:38 > 0:07:42- Another Burns occasion.- Yeah. - Once a year we meet.- Yeah.
0:07:42 > 0:07:45- If we meet any more than that, people will be talking.- Yes.
0:07:47 > 0:07:52'I'm Pipe Major Willie Cochrane, ex-King's Own Scottish Borders.
0:07:52 > 0:07:54'You've got to keep the bag full.
0:07:54 > 0:07:58'And every time you take a breath, you squeeze like mad.
0:07:58 > 0:07:59'Keep squeezing.'
0:07:59 > 0:08:03They say it is like a good woman, you've got to squeeze her now and again.
0:08:03 > 0:08:07Willie, Andy and colleague Fraser will parade the haggis through
0:08:07 > 0:08:11all seven floors of the store, before opening it up to a tasting
0:08:11 > 0:08:12session for customers.
0:08:12 > 0:08:16The event will culminate in the ceremonial recital of Burns'
0:08:16 > 0:08:18famous Address To A Haggis.
0:08:18 > 0:08:23For the last three years, Scotsman Fraser has executed this duty,
0:08:23 > 0:08:25but this year it's all change.
0:08:26 > 0:08:31We spoke about it and we decided that Andy would do it this year.
0:08:31 > 0:08:33So I'm having a year off.
0:08:33 > 0:08:37And the responsibility on Englishman Andy's shoulders is seeing him
0:08:37 > 0:08:39call for some Dutch courage.
0:08:39 > 0:08:43Broad Scots is not, as you can tell, my natural accent.
0:08:43 > 0:08:46And doing this poem justice isn't the easiest thing.
0:08:46 > 0:08:50The highlight of the address is when I pull out my sgian-dubh here
0:08:50 > 0:08:52and stab the haggis.
0:08:52 > 0:08:56Willie, Andy and Fraser are due to make not one,
0:08:56 > 0:08:59but three pipe parades through the store.
0:08:59 > 0:09:02Fraser might not be doing the recital this year,
0:09:02 > 0:09:04but he's got an equally important job.
0:09:04 > 0:09:08Well, I'm chief haggis carrier this afternoon.
0:09:08 > 0:09:10Very important.
0:09:10 > 0:09:12I mustn't drop it.
0:09:12 > 0:09:15Later, it's Scotland the Brave in the food hall, as Andy
0:09:15 > 0:09:19and the team trench the gushing entrails bright.
0:09:19 > 0:09:21Gie her a haggis!
0:09:21 > 0:09:22CHEERING
0:09:29 > 0:09:34At the east end of Oxford Street stands the Dominion Theatre.
0:09:34 > 0:09:37This Grade II listed, Art Deco performance space is
0:09:37 > 0:09:39one of the West End's leading theatres,
0:09:39 > 0:09:44seating over 2,000 people for musicals and high-end shows.
0:09:44 > 0:09:47It was famous for its 12-year staging of the Queen musical
0:09:47 > 0:09:49We Will Rock You.
0:09:49 > 0:09:54But that closed, and now there's about to be a new show in town.
0:09:55 > 0:09:56In three days' time,
0:09:56 > 0:10:00Michael Flatley's Lord Of The Dance: Dangerous Games opens.
0:10:00 > 0:10:03David Pearson is the theatre's general manager.
0:10:03 > 0:10:06Competition is very high in the West End between theatres.
0:10:06 > 0:10:10There's a whole number of theatres in a very close proximity.
0:10:10 > 0:10:13So we have to keep on top.
0:10:13 > 0:10:16And they're banking on Lord Of The Dance keeping them there.
0:10:16 > 0:10:20But for the show to go on, it needs a set.
0:10:20 > 0:10:23Bringing Lord Of The Dance into the Dominion is a challenge.
0:10:23 > 0:10:27Michael Flatley and all his creative team are perfectionists in what they do.
0:10:28 > 0:10:32And meeting their expectations is the job of Sacha Queiroz
0:10:32 > 0:10:35and his 20-strong stage crew.
0:10:35 > 0:10:39They're the behind-the-scenes guys, literally without whom no show
0:10:39 > 0:10:41could go ahead.
0:10:41 > 0:10:44Every single member of the team has to be at the top of their game
0:10:44 > 0:10:47to make sure this show works, make sure it opens on time,
0:10:47 > 0:10:50and make sure it is safe for everybody concerned.
0:10:51 > 0:10:57Today, it's the most important job for the stage team. The loading.
0:10:57 > 0:10:59So we start with a completely empty stage at the moment,
0:10:59 > 0:11:02and then by the end of the day we need to have...be in a position where we
0:11:02 > 0:11:06can start rehearsals tomorrow for the opening night on Friday night.
0:11:08 > 0:11:11It's a big day for Sacha and his team, and with the first
0:11:11 > 0:11:15consignment of the loading at the stage door, they can get started.
0:11:16 > 0:11:19I think your video wall has turned up.
0:11:19 > 0:11:21The team start unloading the trucks.
0:11:21 > 0:11:23No-one ever likes seeing a full truck.
0:11:27 > 0:11:31All systems go, this truck will be empty in 45 minutes.
0:11:31 > 0:11:34The set is to be made up of a giant video screen,
0:11:34 > 0:11:36covering the width of the stage.
0:11:36 > 0:11:39It will hang from a specially designed metal truss,
0:11:39 > 0:11:44- which the team assemble.- This will go up on some motors. The first row of screens will go on.
0:11:44 > 0:11:46This bit is probably the most time-consuming.
0:11:46 > 0:11:48I wouldn't say it is the hardest bit,
0:11:48 > 0:11:51but, as you can see, I'm perspiring a bit.
0:11:51 > 0:11:54- The truss will sit in the rafters. - I'm going up. Just saying.
0:11:54 > 0:11:56To get it up where it needs to be,
0:11:56 > 0:12:00electric winches must be assembled above the stage.
0:12:00 > 0:12:03And that's the job of Ben Love.
0:12:03 > 0:12:04We are off to the booth.
0:12:04 > 0:12:08We're off to the great upstairs
0:12:08 > 0:12:10to put some points in.
0:12:10 > 0:12:13AKA electric hoists.
0:12:15 > 0:12:18So that the people downstairs can lift stuff up and I can go home.
0:12:21 > 0:12:23Cheers, Lover!
0:12:23 > 0:12:27Despite its hi-tech nature, much of the work of the stagehands
0:12:27 > 0:12:31comes down to toil, sweat, and a dollop of elbow grease.
0:12:31 > 0:12:34- Is that the next one? - Yes. Yeah, I've got you, Lover.
0:12:34 > 0:12:38Despite his job, Ben's no fan of Irish dancing.
0:12:45 > 0:12:47Lord Of The Dance is on for six months,
0:12:47 > 0:12:51and the video wall will hang there throughout the run.
0:12:51 > 0:12:54Which means Ben can't afford any mistakes.
0:12:54 > 0:12:57Yeah. Close enough!
0:12:57 > 0:12:59You're installing stuff which is
0:12:59 > 0:13:02hanging tonnes of stuff over people's heads.
0:13:02 > 0:13:04So if you don't do your job properly, or don't
0:13:04 > 0:13:07have any pride in your work, then, frankly, you shouldn't be here.
0:13:07 > 0:13:11If you shouldn't be here, you might end up killing someone.
0:13:11 > 0:13:14And neither is an acceptable outcome.
0:13:15 > 0:13:17While Ben's winch is almost ready to raise the truss,
0:13:17 > 0:13:22other stagehands move on to the all-important video wall.
0:13:22 > 0:13:25These LED screens will be joined together in rows to create
0:13:25 > 0:13:28the huge stage widescreen.
0:13:28 > 0:13:30The first row is always a bit slow.
0:13:30 > 0:13:32Once we get the first row up, and it is all in line,
0:13:32 > 0:13:35then every row after that is just much faster.
0:13:37 > 0:13:42- Half an hour.- Half an hour. - When this one is ready, we can start with the other one.- Brilliant.
0:13:42 > 0:13:45But, while the video wall is taking shape nicely,
0:13:45 > 0:13:48the same can't be said for other key parts of the set.
0:13:48 > 0:13:53Another truck, due this afternoon, is yet to arrive.
0:13:53 > 0:13:56- The truck is running late.- Really?!
0:13:56 > 0:13:59I know, the irony of it all. What's left on the truck?
0:13:59 > 0:14:03- Costumes.- Set. Deck.
0:14:03 > 0:14:06- Deck?- More deck for that.
0:14:06 > 0:14:09I see a lot of crew standing around.
0:14:09 > 0:14:13It is just a little bit frustrating, knowing that we are paying them
0:14:13 > 0:14:15quite a lot of money to stand here and do nothing.
0:14:15 > 0:14:20- Later, the deck arrives way behind schedule.- Five hours.
0:14:20 > 0:14:23Can they get the stage ready, and will it meet the exacting
0:14:23 > 0:14:26standards of the Lord of the Dance himself?
0:14:36 > 0:14:39The undercover ORB police team are fighting an ongoing
0:14:39 > 0:14:42war against the shoplifters of Oxford Street.
0:14:42 > 0:14:45But catching thieves is difficult,
0:14:45 > 0:14:48and every day of the week the team perform a complex game of cat
0:14:48 > 0:14:53and mouse to identify their targets and try and catch them in the act.
0:14:53 > 0:14:58Today, Paul Penrose and Hatice Iper are scanning hundreds of passers-by
0:14:58 > 0:15:01for the telltale signs of criminal behaviour.
0:15:01 > 0:15:05And it is not long before two men arouse their suspicions.
0:15:05 > 0:15:09We've seen a couple of guys who have piqued our interest.
0:15:09 > 0:15:14Seemed to slow and take a good long look into shops. Nice.
0:15:14 > 0:15:17One goes on, one waits outside.
0:15:17 > 0:15:20He is nervous, he's jumping around on his toes.
0:15:20 > 0:15:23He is keeping an eye out...
0:15:23 > 0:15:25now...for us.
0:15:25 > 0:15:28These are the clues that the undercover team are trained to
0:15:28 > 0:15:32recognise. And Paul decides to follow the men.
0:15:32 > 0:15:33They are moving now.
0:15:35 > 0:15:39He calls in another member of the team.
0:15:39 > 0:15:42And together the three of them begin to track the men.
0:15:43 > 0:15:44I get to a point where I'm close by,
0:15:44 > 0:15:47so I have to turn away a little bit.
0:15:48 > 0:15:52But we can get involved in a proper follow. We can hold back.
0:15:52 > 0:15:54If someone gets too close, or has to go in a shop,
0:15:54 > 0:15:58they can disappear. I don't have eyes on the suspects at the moment.
0:15:58 > 0:16:01However, I do have eyes on my colleagues.
0:16:04 > 0:16:06Paul knows what he's looking for.
0:16:06 > 0:16:09And he thinks he recognises a few tricks of the trade
0:16:09 > 0:16:11in the movements of the men.
0:16:11 > 0:16:12They've gone upstairs,
0:16:12 > 0:16:16and then they've turned round very quickly and run down the escalators.
0:16:16 > 0:16:19That's classic counter surveillance. Where they'll go up an escalator
0:16:19 > 0:16:21and then come down and see who's going back up.
0:16:21 > 0:16:25From that, they can see who is moving around with them.
0:16:25 > 0:16:26Coming back out.
0:16:26 > 0:16:30Further down the street, the men enter another fashion retailer.
0:16:30 > 0:16:33Paul follows, while Hatice watches the exit.
0:16:35 > 0:16:40- Moments later, Paul is out. - They are shoplifting. All right.
0:16:40 > 0:16:42They've looked at a jacket, they've picked one up,
0:16:42 > 0:16:45and then the next minute you hear the tinkle, the tag has gone,
0:16:45 > 0:16:48both tags are on the floor. Do you want to go down and watch from here?
0:16:50 > 0:16:55Hatice goes to observe the men, and alerts the store security guards.
0:16:55 > 0:16:58But it looks like the men have spotted the guards,
0:16:58 > 0:17:00as soon afterwards they exit the shop.
0:17:03 > 0:17:04Paul has seen enough.
0:17:04 > 0:17:08He can't risk them giving him the slip, and moves in to make a stop.
0:17:10 > 0:17:12We are going to pull them. They're attempted theft.
0:17:14 > 0:17:19Later, Paul gets his men, and turns up more than he bargained for.
0:17:19 > 0:17:21Oh, mate, whose is this phone?
0:17:29 > 0:17:34The key to keeping Oxford Street moving is its four underground stations.
0:17:35 > 0:17:39Between them, they play a major part in helping over 30 million
0:17:39 > 0:17:42visitors a year get to the street.
0:17:42 > 0:17:45But the numbers are beginning to overwhelm the century-old
0:17:45 > 0:17:47infrastructure.
0:17:47 > 0:17:50Which is why three of the four stations are currently
0:17:50 > 0:17:53undergoing multi-million pound improvement works.
0:17:54 > 0:17:58And several hundred feet below ground, a team of workmen are today
0:17:58 > 0:18:03taking on a very particular challenge at Tottenham Court Road station.
0:18:03 > 0:18:05They need to put in a lift shaft,
0:18:05 > 0:18:09to bring station access up to modern standards.
0:18:09 > 0:18:12But how do you put in a shaft between two 100-year-old working
0:18:12 > 0:18:16Tube tunnels, built only six feet apart?
0:18:16 > 0:18:20Answer - by removing the Edwardian tunnel walling to try
0:18:20 > 0:18:22and squeeze one in.
0:18:22 > 0:18:25And to do this, they've had to turn to a team of miners
0:18:25 > 0:18:29from across the British Isles, including Steve Prest.
0:18:40 > 0:18:43To build the lift, the team have already hand dug
0:18:43 > 0:18:46a space between two working Tube lines, only feet apart.
0:18:47 > 0:18:51Now they are removing the 100-year-old metal rings that form
0:18:51 > 0:18:53the structure of the tunnels.
0:18:53 > 0:18:56These metal plates will then be winched to the surface,
0:18:56 > 0:18:59and a new prop put in their place to support the new shaft.
0:19:12 > 0:19:15The problem for the team is, having been covered in concrete
0:19:15 > 0:19:20for over 100 years, the Edwardian bolts take some shifting.
0:19:20 > 0:19:25Some will move with a spanner, others need to be broken off and busted out.
0:19:27 > 0:19:29Alan is the man in charge of the team.
0:19:29 > 0:19:32They're just getting it ready to tighten up the winch ropes.
0:19:32 > 0:19:35And one of the plates is going to get removed.
0:19:35 > 0:19:39Can be a bit of a swing, so we just stand back.
0:19:43 > 0:19:46The plate weighs nearly a quarter of a tonne.
0:19:46 > 0:19:49It's now ready to be winched to the surface.
0:19:49 > 0:19:53Considering they are 100 years old, they are in very good condition.
0:19:53 > 0:19:56These lads, if you look at them,
0:19:56 > 0:20:00most of them are in their late 50s, early 60s.
0:20:00 > 0:20:03These hand miners are getting few and far between now,
0:20:03 > 0:20:05who can do this type of work.
0:20:05 > 0:20:08In another ten years' time, they're going to be gone.
0:20:22 > 0:20:25With the old cast-iron plates out,
0:20:25 > 0:20:28they can be replaced by new steel-angled props.
0:20:35 > 0:20:39This new design will give space to install the new step-free access
0:20:39 > 0:20:41to the platforms.
0:20:44 > 0:20:46With the metal sections removed,
0:20:46 > 0:20:49they're winched up the lift shaft to the surface.
0:20:49 > 0:20:52This is the first time these bits of Edwardian metalwork
0:20:52 > 0:20:55have seen daylight in over 100 years.
0:20:58 > 0:21:00OK, mate. Up you go.
0:21:00 > 0:21:03It's been a painstaking job, but, after months of work,
0:21:03 > 0:21:07the final aged pieces of the outer tunnel rings are lifted out.
0:21:07 > 0:21:10It's a milestone for the project.
0:21:10 > 0:21:13The new station is getting well on its way
0:21:13 > 0:21:16to getting rebuilt and opened.
0:21:16 > 0:21:19And with that, another step has been taken to giving passengers
0:21:19 > 0:21:22better access to the world's premier shopping street.
0:21:32 > 0:21:35At the John Lewis food hall, Andy, Fraser and Willie are about
0:21:35 > 0:21:39to parade the haggis throughout the store's seven floors.
0:21:39 > 0:21:40And without further ado...
0:21:40 > 0:21:43Ready for these escalators?
0:21:43 > 0:21:46BAGPIPES PLAY ..it's Scots wa-hey.
0:21:53 > 0:21:57Once we get on the escalator and get customers' attention,
0:21:57 > 0:21:59they seem to enjoy it. Lots of photographs taken.
0:22:01 > 0:22:02It's cold in the Trossachs.
0:22:02 > 0:22:05As they say in the trade, there's nothing worn under the kilt.
0:22:05 > 0:22:08Born in Ayrshire and used to the breeze going up the kilt.
0:22:14 > 0:22:18We were just happily minding our own business in the bath section
0:22:18 > 0:22:22and we heard a piper coming down the escalator.
0:22:22 > 0:22:24Being a responsible, informative parent,
0:22:24 > 0:22:26popped over here just to show her.
0:22:28 > 0:22:30APPLAUSE
0:22:31 > 0:22:34The piped procession has drawn quite a crowd,
0:22:34 > 0:22:36just in time for Andy's big moment.
0:22:36 > 0:22:39Fair fa' your honest, sonsie face,
0:22:39 > 0:22:42Great chieftain o' the pudding-race!
0:22:42 > 0:22:46Aboon them a' yet tak your place, Painch, tripe, or thairm...
0:22:46 > 0:22:49While thro' your pores the dews distil
0:22:49 > 0:22:51Like amber bead.
0:22:51 > 0:22:55His knife see rustic Labour dight,
0:22:55 > 0:22:58- An' cut you up wi' ready sleight... - FRASER CHEERS
0:22:58 > 0:23:01Trenching your gushing entrails bright,
0:23:01 > 0:23:02Like ony ditch...
0:23:02 > 0:23:04Gie her a haggis!
0:23:04 > 0:23:06THEY CLAP
0:23:06 > 0:23:07BAGPIPE PLAYS
0:23:09 > 0:23:12That's the first haggis stabbed, killed and plucked.
0:23:12 > 0:23:13LAUGHTER
0:23:13 > 0:23:16Very good incision on the haggis.
0:23:16 > 0:23:18With the haggis open for business,
0:23:18 > 0:23:20customers can finally get a taste
0:23:20 > 0:23:23of the great chieftain of the pudding race,
0:23:23 > 0:23:25which is the whole point for manager Abbie.
0:23:27 > 0:23:30A lot of it is about sales, but it's also about getting people trying some new things,
0:23:30 > 0:23:33so lots of people who are quite nervous about haggis.
0:23:33 > 0:23:36We will sell a couple of thousand haggis over the weekend.
0:23:36 > 0:23:39It's a pity I hadn't the whisky to go with it.
0:23:39 > 0:23:42Do you think I should run over and get a whisky?
0:23:44 > 0:23:45Mm.
0:23:47 > 0:23:50Mm. To die for.
0:23:51 > 0:23:53Even better with the whisky.
0:23:53 > 0:23:56With the tasting in full swing, there's no let-up
0:23:56 > 0:23:58for Andy, Willie and Fraser.
0:23:58 > 0:24:00I've only got to do it twice more now.
0:24:00 > 0:24:02With three parades to perform,
0:24:02 > 0:24:06for Andy that means the Address to the Haggis three times, as well.
0:24:06 > 0:24:09- An' cut ye up wi' ready sleight... - FRASER CHEERS
0:24:09 > 0:24:11His accent is quite authentic.
0:24:11 > 0:24:14It's very, very good for an English person reciting that poem.
0:24:14 > 0:24:18Not too bad. A bit Glaswegian.
0:24:18 > 0:24:21But it seems they've not won over everyone.
0:24:21 > 0:24:24We don't eat haggis. We've seen what goes into it.
0:24:24 > 0:24:25We don't fancy it.
0:24:25 > 0:24:29He may not fancy it, but over 2,000 other shoppers have.
0:24:29 > 0:24:32Sales are up year on year.
0:24:32 > 0:24:34We've had loads of people come down, lots of comments,
0:24:34 > 0:24:37lots of tweets, so it's been really exciting today.
0:24:37 > 0:24:40Andy, Fraser and Willie can feel satisfied
0:24:40 > 0:24:43that they've done their bit to both entertain the crowd
0:24:43 > 0:24:46and celebrate the memory of Scotland's national poet.
0:24:56 > 0:25:00At the Dominion Theatre, the stage crew are awaiting a truck
0:25:00 > 0:25:02with more of the Lord Of The Dance set.
0:25:02 > 0:25:07It's now four hours late and they can't move on until it arrives.
0:25:07 > 0:25:10I see a lot of the crew standing around.
0:25:10 > 0:25:13It's just a little bit frustrating knowing that we're paying them
0:25:13 > 0:25:16quite a lot of money to stand there and do nothing.
0:25:16 > 0:25:18- RADIO:- 'We're going to turn up on the door any second.'
0:25:18 > 0:25:22Ooh. Ooh, success. Copy that. We're on our way.
0:25:22 > 0:25:25At 6.30pm, two hours before they were meant to finish,
0:25:25 > 0:25:27it finally shows up.
0:25:27 > 0:25:30Five hours.
0:25:30 > 0:25:33Four. Four hours. I'm doing him a disservice.
0:25:33 > 0:25:37He was due at half past two. Never mind. Never mind.
0:25:37 > 0:25:40The crew swing into action once again.
0:25:40 > 0:25:42The last one was all the way back to the door,
0:25:42 > 0:25:44so this is only about three-quarters full.
0:25:46 > 0:25:49Can you just help get everything off the stage floor?
0:25:49 > 0:25:51Yes, please. Thank you very much.
0:25:51 > 0:25:54One of the biggest challenges for the team is the stage floor.
0:25:54 > 0:25:57In its usual form, it has a slight slope,
0:25:57 > 0:26:01but that's no good for Irish dancing, which involves heavy footwork
0:26:01 > 0:26:04and a need for the audience to see the feet moving.
0:26:05 > 0:26:09So, the team are having to install a special surface to make it flat.
0:26:11 > 0:26:13But, despite their hard work,
0:26:13 > 0:26:16Sacha is going to have to face the fact that it will now be too late
0:26:16 > 0:26:20to get it all ready in time for tomorrow's rehearsals.
0:26:20 > 0:26:21He calls it a day,
0:26:21 > 0:26:25still confident he'll have Michael Flatley dancing tomorrow.
0:26:25 > 0:26:28It started off really well, but, unfortunately, we got to a point
0:26:28 > 0:26:31where the truck was delayed and delayed and delayed.
0:26:31 > 0:26:34It's nobody's fault. With London traffic, that's the way it is.
0:26:34 > 0:26:35That's the way these things happen.
0:26:40 > 0:26:44The next day, the team are up and working bright and early
0:26:44 > 0:26:47and there are plenty of jobs to keep them busy.
0:26:47 > 0:26:50Yeah, we're getting there. I hope.
0:26:52 > 0:26:56The video screen's up and being tested,
0:26:56 > 0:26:58but by going into a second day,
0:26:58 > 0:27:01the team are now having to work around rehearsals.
0:27:01 > 0:27:04- How's that one, Richie?- Good.- Good.
0:27:05 > 0:27:10Definitely near the finish line now, and that's a relief.
0:27:10 > 0:27:12Another hour's worth of finishing off the last bits
0:27:12 > 0:27:16and we should be able to get fully into the rehearsal process.
0:27:16 > 0:27:18And, with the finishing touches completed,
0:27:18 > 0:27:21Sacha and his team have finally got there.
0:27:21 > 0:27:23Look at that! It's a stage.
0:27:23 > 0:27:25- When did that happen? - Beep-beep-beep-beep!
0:27:25 > 0:27:29Dress rehearsals for the West End's latest mega-show
0:27:29 > 0:27:30can get fully underway.
0:27:30 > 0:27:32LORD OF THE DANCE MUSIC PLAYS
0:27:45 > 0:27:49And just in time for none other than the Lord of the Dance himself.
0:27:49 > 0:27:52Michael Flatley has arrived.
0:27:53 > 0:27:55Mr Flatley is here and he seems happy.
0:27:55 > 0:27:59He's a man of exacting standards and it's great that he's walked on stage
0:27:59 > 0:28:03and he hasn't had any major complaints and any major problems.
0:28:03 > 0:28:06It looks fantastic. It's all done.
0:28:06 > 0:28:08I'm very, very pleased about it all.
0:28:08 > 0:28:11And with that, the Lord Of The Dance is finally ready
0:28:11 > 0:28:14to strut its stuff on Oxford Street.
0:28:24 > 0:28:28This isn't Oxford Street. In fact, it's nowhere near.
0:28:28 > 0:28:31It's a depot more than 30 miles from London, in Stevenage.
0:28:32 > 0:28:36But every weekend, a member of staff here makes a pilgrimage
0:28:36 > 0:28:39to Oxford Street to make a very special delivery.
0:28:39 > 0:28:44Today it's Ray Morris' job to deliver a series of these
0:28:44 > 0:28:47to various spots around the West End of London.
0:28:47 > 0:28:49Open-air urinals.
0:28:49 > 0:28:51Right, it's time to go.
0:28:51 > 0:28:54The scheme is funded by Westminster Council.
0:28:54 > 0:28:58They pay over £90,000 a year to make sure that the streets,
0:28:58 > 0:29:02if not paved with gold, aren't covered in anything else either.
0:29:02 > 0:29:07Heading down towards Oxford Street for our first job.
0:29:07 > 0:29:12In all, tonight, Ray will distribute six units at major nightlife spots
0:29:12 > 0:29:15including a number in and around Oxford Street.
0:29:15 > 0:29:19His first stop is an Oxford Street hotspot, one of several areas
0:29:19 > 0:29:21the council have noticed people relieving themselves
0:29:21 > 0:29:24in doorways late at night.
0:29:24 > 0:29:27I've got to get it dropped as quick as possible
0:29:27 > 0:29:31and safely, and then move on to the next location.
0:29:31 > 0:29:34But this being Europe's premier shopping street,
0:29:34 > 0:29:36the urinal needs a little finishing touch.
0:29:36 > 0:29:39I've got to get some odour control.
0:29:39 > 0:29:44This one smells of a well-known aftershave. The blokes like it.
0:29:44 > 0:29:47Ray makes sure he gives it liberal coverage.
0:29:47 > 0:29:51It's got to last for a potentially busy 12-hour shift on the street.
0:29:51 > 0:29:54Come tomorrow morning, when we come to pick it up,
0:29:54 > 0:29:56it ain't going to be as light as it is now.
0:29:56 > 0:29:59- It's going to be pretty heavy. - This one will be collected tomorrow,
0:29:59 > 0:30:03but there's another five to deliver just off the main street.
0:30:03 > 0:30:06The biggest challenge for Ray is negotiating the packed streets
0:30:06 > 0:30:08of the West End.
0:30:08 > 0:30:10And just as it was all going so well...
0:30:10 > 0:30:12Ugh. Right, our next job,
0:30:12 > 0:30:15we can't do it, because the road has been closed.
0:30:15 > 0:30:18There's always a road closure in London somewhere.
0:30:18 > 0:30:22What we normally do is double up the toilets at another location.
0:30:22 > 0:30:24And it's one that needs it.
0:30:24 > 0:30:27It's the ideal place. At night-time, they'll quickly nip into
0:30:27 > 0:30:31a little dark alleyway or do it up against someone's back door,
0:30:31 > 0:30:33so it's not nice to actually see that,
0:30:33 > 0:30:35so that's why we put the urinal here,
0:30:35 > 0:30:39so people can actually use it, to keep it nice and clean.
0:30:39 > 0:30:41We've got so many tourists coming over here.
0:30:41 > 0:30:45Last thing they want to see is someone...
0:30:45 > 0:30:46having a wee.
0:30:46 > 0:30:50And that means someone like Ray having to get his hands dirty.
0:30:50 > 0:30:53It's not the nicest job in the world.
0:30:53 > 0:30:56When we first started it, people were like, "Oh, what are you doing?"
0:30:56 > 0:31:00But nowadays, we pull up places,
0:31:00 > 0:31:02occasionally you get people saying, "Oh, brilliant,
0:31:02 > 0:31:05"the toilets have arrived."
0:31:05 > 0:31:09At the next hotspot stop, people can hardly wait.
0:31:09 > 0:31:11Oi! Down.
0:31:15 > 0:31:17Four down, two to go.
0:31:17 > 0:31:21The toilets may be a godsend, but the narrow streets are a nightmare.
0:31:23 > 0:31:26Just give some of the pedestrians a bit of a toot.
0:31:26 > 0:31:28- HORN TOOTS - Mind your back, mate!
0:31:28 > 0:31:31Excuse me! Mind your back.
0:31:31 > 0:31:36- HORN TOOTS - Mind yourself, mate. Hello! Hello!
0:31:36 > 0:31:37Cheers.
0:31:38 > 0:31:40Can you mind yourselves, please?
0:31:43 > 0:31:45The quicker we get this done, the quicker we can get home.
0:31:47 > 0:31:49Some people are truly desperate.
0:31:50 > 0:31:52Someone had got to the toilet before me.
0:31:54 > 0:31:57And others quickly jump in.
0:31:57 > 0:32:00We could do with more toilets round here.
0:32:00 > 0:32:04I love you guys. You guys do an invaluable job. It's amazing.
0:32:04 > 0:32:09Thank you, cos you make this city sustainable. Thank you so much.
0:32:09 > 0:32:12- Thanks a lot for that.- I mean it. - Nice. Thank you.- Have a good one.
0:32:12 > 0:32:14- And you, sir. Thank you.- Good night.
0:32:14 > 0:32:17And he didn't even use the urinals.
0:32:17 > 0:32:20I have got a little smile on my face.
0:32:20 > 0:32:22It's... Nah, it was nice.
0:32:22 > 0:32:25It's nice to see that, it really was.
0:32:25 > 0:32:27Later, as he continues his deliveries,
0:32:27 > 0:32:29Ray has a little accident.
0:32:29 > 0:32:31- LOUD CRASH - You...
0:32:41 > 0:32:44The Oxford Street police team have been tailing
0:32:44 > 0:32:46two suspected shoplifters.
0:32:46 > 0:32:49PC Paul Penrose says he witnessed them
0:32:49 > 0:32:52interfering with security tags in a clothing store.
0:32:52 > 0:32:56He and colleague Hatice have decided it's time to make a stop.
0:32:57 > 0:33:00Guys, police.
0:33:00 > 0:33:02Just come and stand on the side, please.
0:33:02 > 0:33:06I've been watching you. I've seen you with that jacket.
0:33:06 > 0:33:09You took the tag off, so you're going to be searched.
0:33:09 > 0:33:12The men didn't actually take the jacket.
0:33:12 > 0:33:16Paul thinks that store security got too close and spooked them.
0:33:16 > 0:33:19He's now looking for a magnet or other device that could have
0:33:19 > 0:33:21been used to remove the security tag.
0:33:21 > 0:33:23Right, who's got the de-tagger?
0:33:23 > 0:33:28Instead he finds phones - lots of phones.
0:33:28 > 0:33:31OK, you've got two phones. Yours?
0:33:31 > 0:33:35- No, one is one of a friend. - Oh, that's interesting. OK.
0:33:35 > 0:33:37These are both your phones?
0:33:37 > 0:33:40- Oh, mate, whose is that?- Mine.
0:33:40 > 0:33:42- That's yours, as well, is it?- Yeah.
0:33:42 > 0:33:45There's no contacts in the phone. There's nothing.
0:33:45 > 0:33:47It looks like the phone has been reset.
0:33:47 > 0:33:51Paul is disappointed not to have found a de-tagging device.
0:33:51 > 0:33:54But five phones between two men is still of interest.
0:33:55 > 0:33:57Hats, he's got iPhones and everything.
0:33:57 > 0:34:02I'm going to have him on suspicion of. He's going to be arrested.
0:34:02 > 0:34:05I'm arresting you on suspicion of theft of a mobile phone.
0:34:05 > 0:34:09You're also under arrest on suspicion of criminal damage
0:34:09 > 0:34:12to the tag in the item that you de-tagged,
0:34:12 > 0:34:16and you're also under arrest for attempted theft of the jacket.
0:34:16 > 0:34:20As soon as you've de-tagged that jacket, that's an attempt,
0:34:20 > 0:34:21all right?
0:34:21 > 0:34:24The man's companion has convinced Hatice both his phones
0:34:24 > 0:34:29really are his, as they do at least contain his contacts and information.
0:34:29 > 0:34:32As Paul only saw the other man remove the security tag
0:34:32 > 0:34:36from the jacket, this one is free to go.
0:34:36 > 0:34:40You're going home now. Don't come back to Oxford Street, OK?
0:34:40 > 0:34:43That man leaves and the team radio for transport
0:34:43 > 0:34:45to take the other man to the police station.
0:34:45 > 0:34:49He'll be interviewed with a solicitor and a translator.
0:34:49 > 0:34:53As the team wait for the van, there's plenty to entertain them.
0:34:53 > 0:34:54Here come the Hare Krishna.
0:34:54 > 0:34:57You can't help but smile when they walk by.
0:34:57 > 0:35:00Hare Krishna. You like Hare Krishna?
0:35:02 > 0:35:05- It's happy. - HARE KRISHNA SING
0:35:10 > 0:35:14The suspect heads off to the station, but the team's job is far from done.
0:35:15 > 0:35:17Patrols continue into the night.
0:35:20 > 0:35:22We're filming with Paul when a call comes through
0:35:22 > 0:35:27that PC Darren Bond has made a stop at the other end of the street.
0:35:29 > 0:35:33He and a colleague have identified three men acting suspiciously
0:35:33 > 0:35:34and stopped them.
0:35:34 > 0:35:38A search has uncovered bottles of perfume concealed in their clothing.
0:35:39 > 0:35:42We noticed these three acting suspiciously.
0:35:42 > 0:35:46They were looking into the store, but not apparently to shop.
0:35:46 > 0:35:48They were looking at where the staff were
0:35:48 > 0:35:50and where any security people were.
0:35:50 > 0:35:52Then they split up and they met again.
0:35:52 > 0:35:58We decided to do a stop and search on them under Section 1 of Pace.
0:35:58 > 0:36:02This guy had one bottle of perfume stuffed underneath his pants.
0:36:02 > 0:36:04Matey here in the woolly hat didn't have anything,
0:36:04 > 0:36:09but the third guy had three bottles of perfume, two in his pockets,
0:36:09 > 0:36:11the other one stuffed underneath his pants, as well.
0:36:11 > 0:36:14And one of the men has the best excuse for having
0:36:14 > 0:36:17bottles of women's perfume in his pants that the team has ever heard.
0:36:25 > 0:36:28The men's story gets even more unbelievable.
0:36:28 > 0:36:32They claim they found the perfume in the street.
0:36:32 > 0:36:37Darren's search, however, has turned up something else deeply suspicious -
0:36:37 > 0:36:39an oddly shaped lump of metal.
0:36:42 > 0:36:45Pliers that are used for removing security tags.
0:36:46 > 0:36:50These tools are commonly used by shoplifters to help them steal.
0:36:50 > 0:36:52Carrying them can be a criminal act.
0:36:54 > 0:36:57Perhaps no surprise, then, the suspects are less than pleased.
0:36:57 > 0:36:59SUSPECT SPEAKS OWN LANGUAGE
0:36:59 > 0:37:02Don't you point your hand at me, in my face, OK?
0:37:02 > 0:37:04You are...man. Not me.
0:37:04 > 0:37:06Don't point your hand at me, OK?
0:37:08 > 0:37:12Darren's thorough investigation is making one of the men jumpy.
0:37:12 > 0:37:16Mate, I've told you repeatedly to stay there, OK?
0:37:16 > 0:37:20If you're going to be like that... I've told you five times.
0:37:20 > 0:37:22No, it's camera. It's TV. I don't want TV.
0:37:24 > 0:37:27Keep your hands in front of you and stand there, OK?
0:37:27 > 0:37:31I haven't got enough handcuffs for you. Your friends are in handcuffs.
0:37:31 > 0:37:34I've repeatedly asked you to stand there, OK?
0:37:34 > 0:37:36OK. Camera...
0:37:36 > 0:37:41Stay still. Don't raise your hands and no problems, OK?
0:37:41 > 0:37:44- OK.- Do you understand? Right.
0:37:44 > 0:37:47The team run a check on the men's names and get a hit.
0:37:47 > 0:37:50Two of the men are known to the police for shoplifting
0:37:50 > 0:37:53and one has previous for carrying weapons.
0:37:53 > 0:37:57But there are no outstanding warrants against them.
0:37:57 > 0:38:00Darren decides to take one of the men in for questioning.
0:38:02 > 0:38:03The other two men are let go.
0:38:05 > 0:38:09Yeah, so I'll bring in the one with the de-tagger and pliers.
0:38:09 > 0:38:11He's the one with the three bottles of perfume anyway.
0:38:11 > 0:38:12So, you're under arrest.
0:38:12 > 0:38:16You do not have to say anything, but it may harm your defence if you do not mention
0:38:16 > 0:38:18something which you later rely on in court.
0:38:18 > 0:38:21- Anything you do say may be given in evidence.- OK.
0:38:23 > 0:38:27The suspect is taken to the station, booked in and later charged.
0:38:27 > 0:38:32He was sentenced to 16 weeks in prison, suspended for two years.
0:38:32 > 0:38:36The perfume was returned to the store it belonged to.
0:38:36 > 0:38:39In the earlier attempted theft, no further action was taken
0:38:39 > 0:38:45as the store's CCTV did not cover the removal of the tag from the jacket.
0:38:45 > 0:38:48However, the iPhone discovered on the man was found to be
0:38:48 > 0:38:50an illegal counterfeit.
0:38:50 > 0:38:54In the bookies' case, after questioning and further analysis
0:38:54 > 0:38:57of the CCTV, this man was charged
0:38:57 > 0:39:00with handling stolen goods and going equipped to steal.
0:39:00 > 0:39:03However, he failed to answer bail
0:39:03 > 0:39:06and police believe he has left the country.
0:39:06 > 0:39:09A warrant for his arrest has been circulated.
0:39:09 > 0:39:11The other two men were not charged,
0:39:11 > 0:39:13and both have also returned to Romania.
0:39:13 > 0:39:16They'll keep coming, we'll keep taking them out,
0:39:16 > 0:39:18and we'll win. We always do.
0:39:26 > 0:39:30Earlier on, we saw Ray Morris on a mission to help out
0:39:30 > 0:39:33gentleman visitors to the Oxford Street area.
0:39:33 > 0:39:36He's delivering open-air loos to stop men relieving themselves
0:39:36 > 0:39:39in neighbouring alleyways and side streets.
0:39:39 > 0:39:43But negotiating the tightly packed streets of the West End of London
0:39:43 > 0:39:45is a challenge in itself.
0:39:45 > 0:39:47- LOUD CRASH - You...
0:39:47 > 0:39:51Squashed his door. Going past, didn't look,
0:39:51 > 0:39:55and literally just opens the door and we've just hit it.
0:39:56 > 0:39:58Another night driving in London.
0:40:00 > 0:40:02Why on Earth did you open the door?
0:40:02 > 0:40:04Ray was heading to drop off the last urinal,
0:40:04 > 0:40:08but that will have to wait. The door has certainly had a dink.
0:40:08 > 0:40:10I thought you'd gone past me,
0:40:10 > 0:40:15so I was just slowly opening the door to get out so...
0:40:16 > 0:40:19- It was me.- It's your fault.
0:40:19 > 0:40:22Ray is now in an insurance situation.
0:40:22 > 0:40:26- It's not my fault, so... - How do you say it's not your fault?
0:40:26 > 0:40:29Hang on, the bloke has admitted to opening the door.
0:40:29 > 0:40:31- Are you a taxi?- Yeah, I'm the taxi.
0:40:31 > 0:40:34- Right, so you're responsible for your passengers in your car.- Yeah.
0:40:34 > 0:40:37- Yeah?- Yeah.- So you should be able to say to him,
0:40:37 > 0:40:39"Hang on a minute. It's not safe to get out.
0:40:39 > 0:40:43"There is a vehicle coming past with beacons flashing and headlights on."
0:40:46 > 0:40:48OK.
0:40:49 > 0:40:52It's just hectic, it really is, of a night-time.
0:40:52 > 0:40:54You've just got to have your wits about you
0:40:54 > 0:40:58and make sure you know what you're doing and keeping your eyes open.
0:40:58 > 0:41:01The streets are now full in central London,
0:41:01 > 0:41:03and that means that the loo on Ray's van
0:41:03 > 0:41:06is probably needed desperately somewhere else.
0:41:08 > 0:41:09And sure enough...
0:41:12 > 0:41:14Yeah, help yourself, mate!
0:41:14 > 0:41:17It just shows you how quick they do get used.
0:41:17 > 0:41:20This man is a working-class hero for the working classes.
0:41:20 > 0:41:23This, this is the future.
0:41:23 > 0:41:26In my more ideal world, I'd want one on every street corner.
0:41:26 > 0:41:30But tonight has just been the easy half of the job.
0:41:32 > 0:41:35- It's nine hours later...- Morning.
0:41:35 > 0:41:39..and Ray's back on the road to see what the gentlemen of Oxford Street
0:41:39 > 0:41:41have left him.
0:41:41 > 0:41:45Today, we're picking up the urinals. They will be heavy.
0:41:46 > 0:41:49I could even break out into a little bit of a sweat today.
0:41:50 > 0:41:53The first few are relatively straightforward.
0:41:53 > 0:41:57It's been used quite a bit, so it's doing its job properly.
0:42:00 > 0:42:02One has an unpleasant surprise.
0:42:05 > 0:42:09Well, as you can see, either someone's been fighting
0:42:09 > 0:42:11or they've had a few cuts on it.
0:42:12 > 0:42:16The urinals are clearly proving invaluable.
0:42:16 > 0:42:18It's all waste that's been kept off the street.
0:42:22 > 0:42:25I'm not moving this one as easy as I moved the others.
0:42:26 > 0:42:28But back at base in Stevenage,
0:42:28 > 0:42:31and Ray has saved the worst task till last -
0:42:31 > 0:42:35emptying the units with a specialist hygienic suction device.
0:42:35 > 0:42:38This bit is the unpleasant bit.
0:42:38 > 0:42:40It's a case of getting it done as quick as possible,
0:42:40 > 0:42:43nicely cleaned, ready to go out tonight.
0:42:45 > 0:42:48From full to empty in a matter of seconds.
0:42:48 > 0:42:53A quick spray down and a bit of brushwork later - good as new.
0:42:53 > 0:42:56This one now is all ready and clean, ready to go.
0:42:57 > 0:43:00It gives us a sense of pride, really.
0:43:00 > 0:43:01And for Oxford Street,
0:43:01 > 0:43:05knowing Ray and his units are out there is a great relief for everyone.