0:00:02 > 0:00:04It's the most famous shopping street in the world
0:00:04 > 0:00:06in the heart of Britain's capital city.
0:00:06 > 0:00:09A mile and a half long
0:00:09 > 0:00:12with 30 million visitors each year,
0:00:12 > 0:00:14with some of the world's most famous shops,
0:00:14 > 0:00:16biggest stars...
0:00:16 > 0:00:17Kate Moss!
0:00:18 > 0:00:19..and busiest stations.
0:00:19 > 0:00:22Sorry, guys. Stand back for me.
0:00:22 > 0:00:25What does it take to keep it running 24 hours a day...
0:00:25 > 0:00:27Busiest street in the world so it needs constant attention.
0:00:27 > 0:00:29..seven days a week?
0:00:29 > 0:00:30Oi! Clear off!
0:00:30 > 0:00:33You're going to be arrested on suspicion of attempted theft.
0:00:33 > 0:00:36Are you ready, London?
0:00:36 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:42This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43Oxford Street.
0:00:45 > 0:00:46Coming up...
0:00:46 > 0:00:48Stay there. Move!
0:00:48 > 0:00:50..rough sleepers at Marble Arch.
0:00:50 > 0:00:52Guys, do you just want to stay there a second, please?
0:00:52 > 0:00:54The police take action.
0:00:54 > 0:00:57If you come back here you're going to get arrested, yeah?
0:00:57 > 0:00:59Al Pacino's in town.
0:00:59 > 0:01:00Here we go, action stations.
0:01:00 > 0:01:03And somebody's painted him a portrait.
0:01:03 > 0:01:05- Oh, my God this is...- Wow.
0:01:05 > 0:01:08There's a countdown to a major announcement at John Lewis.
0:01:08 > 0:01:11Four, three, two...
0:01:11 > 0:01:14And a guide dog takes on his biggest challenge yet.
0:01:14 > 0:01:16Good boy.
0:01:20 > 0:01:23Oxford Street and its surrounding area is best
0:01:23 > 0:01:27known for its glittering department stores and glamorous shopping.
0:01:27 > 0:01:31But recently the end of the street around Marble Arch
0:01:31 > 0:01:34has become a landmark destination for recently arrived
0:01:34 > 0:01:36groups from Eastern Europe.
0:01:36 > 0:01:41And without other accommodation, some have decided to make it their home.
0:01:41 > 0:01:45There have been ongoing complaints of antisocial behaviour.
0:01:45 > 0:01:49It's fallen to the Oxford Street police team to deal with the problem.
0:01:50 > 0:01:55And while plain-clothes officers Paul Penrose and Hetise Ipa patrol,
0:01:55 > 0:01:59a call comes through relating to this very issue.
0:01:59 > 0:02:01OK. Right, OK.
0:02:01 > 0:02:03And the news isn't good.
0:02:03 > 0:02:04Bye.
0:02:04 > 0:02:07We're just heading up to Marble Arch...
0:02:07 > 0:02:08support uniformed officers.
0:02:10 > 0:02:12A section of the Roma community who've been camping
0:02:12 > 0:02:15out on Marble Arch and under Park Lane subway.
0:02:15 > 0:02:17We don't know how many are up there.
0:02:17 > 0:02:20But when we get up there we're going to detain them,
0:02:20 > 0:02:24wait for uniform to come along, who'll find out who was dispersed
0:02:24 > 0:02:29this morning and if they've come back then they'll be arrested.
0:02:29 > 0:02:32Paul and Hetise hurry to the Marble Arch underpass.
0:02:32 > 0:02:36It's an area and a problem they know all too well.
0:02:36 > 0:02:41When it gets dark, this place, at the moment, has been overtaken by...
0:02:41 > 0:02:43uh, by Roma, rough sleeping,
0:02:43 > 0:02:47they use the whole place to defecate, urinate.
0:02:47 > 0:02:51In the arches you'll come, you'll find human faeces everywhere,
0:02:51 > 0:02:53rubbish, everything else.
0:02:53 > 0:02:57OK, there they all are. It's the usual place they all gather.
0:02:57 > 0:02:59Um, it's just down by the fountain.
0:02:59 > 0:03:02There's a large group of people on the right-hand side.
0:03:02 > 0:03:05Paul and Hetise take advantage of being in plain clothes
0:03:05 > 0:03:09to get a handle on the situation in the park above the underpass.
0:03:10 > 0:03:13Just walk off to the right, see how many are there.
0:03:15 > 0:03:19There's stuff changing hands between those two.
0:03:19 > 0:03:22See, I think they're gambling on the floor there.
0:03:22 > 0:03:27But even in plain clothes, Paul and Hetise's presence is soon spotted.
0:03:27 > 0:03:30Despite being outnumbered, Paul feels he's got no choice
0:03:30 > 0:03:32but to move in without backup.
0:03:32 > 0:03:35Guys, do you just want to stay there a second, please?
0:03:35 > 0:03:36Police.
0:03:37 > 0:03:39Hi, guys. What are we up to down here?
0:03:39 > 0:03:42Paul thinks the men are gambling, which is illegal,
0:03:42 > 0:03:44but he's limited in what he can do.
0:03:44 > 0:03:46Before he can check on them, many run off.
0:03:46 > 0:03:49No, no, no. You don't have to go away. We don't run off, do we?
0:03:49 > 0:03:51All right? Let's all stay here.
0:03:51 > 0:03:52And you! Oi!
0:03:52 > 0:03:55Got about as much chance of keeping this lot under control...
0:03:55 > 0:03:58But look at them, they're off.
0:03:58 > 0:04:02With no uniform backup, Paul would struggle to make any arrests.
0:04:02 > 0:04:04So, for now, he just gives them a verbal warning.
0:04:06 > 0:04:09Guys, if you come back here,
0:04:09 > 0:04:10or the subway,
0:04:10 > 0:04:13you're going to get arrested, yeah?
0:04:13 > 0:04:15Go away. Yeah, all of you. All of you.
0:04:15 > 0:04:17At the very least, Paul and Hetise
0:04:17 > 0:04:19have managed to clear this area of the park.
0:04:19 > 0:04:22We've managed to clear them in the space of three minutes.
0:04:22 > 0:04:26But their experience demonstrates the difficulty of containing
0:04:26 > 0:04:28the rough sleeping problem.
0:04:28 > 0:04:31Paul checks through the detritus that's been left.
0:04:31 > 0:04:34One of them has kindly left their rucksack.
0:04:34 > 0:04:37So, um, what I'm going to do is have a look in there,
0:04:37 > 0:04:40see if I can identify who it belongs to, really.
0:04:40 > 0:04:41We've got a sleeping bag.
0:04:43 > 0:04:44There's a brand-new, um...
0:04:46 > 0:04:48..DHB radio.
0:04:48 > 0:04:51Uniformed officers finally arrive, but they're too late.
0:04:51 > 0:04:54All Paul can do is hand over what he's found.
0:04:54 > 0:04:57They all sprinted off and left this bag.
0:04:57 > 0:05:01Paul and Hetise head off. There's nothing more they can do tonight.
0:05:01 > 0:05:04What is clear is that there's an ongoing problem with newly
0:05:04 > 0:05:06arrived East Europeans
0:05:06 > 0:05:08acting anti-socially at key landmarks.
0:05:08 > 0:05:12In the glittering West End of London, this is a strict no-no.
0:05:13 > 0:05:17Later, handcuffs come out as Paul's called to deal with another
0:05:17 > 0:05:20rough sleeper for very different reasons.
0:05:20 > 0:05:21You are safe, yeah?
0:05:29 > 0:05:32In the dog-eat-dog world of the paparazzi photographer,
0:05:32 > 0:05:36access is everything and exclusives count.
0:05:36 > 0:05:40And no-one knows this more than celebrity photographer, Andy Barnes.
0:05:40 > 0:05:41Give us a nice smile.
0:05:41 > 0:05:44He's been selling pictures of celebrities for 15 years
0:05:44 > 0:05:48and concentrates on the area in and around Oxford Street.
0:05:48 > 0:05:50- Let's see you, Simon. - How you doing? OK?- Thank you.
0:05:50 > 0:05:53Tonight he's got a potentially mouthwatering exclusive
0:05:53 > 0:05:56on a very special diner making his way to the street.
0:05:57 > 0:06:01Word out is that none other than Al Pacino,
0:06:01 > 0:06:03the Godfather,
0:06:03 > 0:06:06is going to be one of the guests.
0:06:06 > 0:06:09The Oscar-winning Hollywood A-lister is due to have a private
0:06:09 > 0:06:13dinner at an up-market Italian restaurant just off Oxford Street.
0:06:13 > 0:06:18It's ahead of a one-man stage show and the UK launch of a new movie.
0:06:19 > 0:06:24Andy's got exclusive access from the restaurant to shoot pictures inside.
0:06:24 > 0:06:29He's also hoping to get the exclusive outside when Pacino arrives.
0:06:29 > 0:06:31I just hope it hasn't leaked too much.
0:06:31 > 0:06:32It's always a bit of a problem with this -
0:06:32 > 0:06:35when you invite lots of guests, they want to tell all their friends
0:06:35 > 0:06:38and they... Then their friends all want to tell their friends
0:06:38 > 0:06:40and it keeps going.
0:06:40 > 0:06:43Andy's hoping the pictures will sell around the world.
0:06:43 > 0:06:46If they do, he stands to make thousands.
0:06:46 > 0:06:49On arrival at the restaurant, it's so far, so good.
0:06:50 > 0:06:53There's no other paps or photographers around
0:06:53 > 0:06:56so that's really, really good actually.
0:06:56 > 0:06:58Oh, hello.
0:06:58 > 0:07:00Erika is the restaurant's assistant manager.
0:07:00 > 0:07:02It's her job to make sure
0:07:02 > 0:07:05the Godfather star's visit goes without a hitch.
0:07:05 > 0:07:06So, where is he actually going to sit?
0:07:06 > 0:07:08He's going to sit at this table here.
0:07:08 > 0:07:11Lovely. Have you chosen a place for him, or...?
0:07:11 > 0:07:13Mr Pacino can choose the place for himself
0:07:13 > 0:07:16but the table is... This is the table for him.
0:07:16 > 0:07:17I never thought
0:07:17 > 0:07:20that I'm going to serve Al Pacino today at my restaurant.
0:07:20 > 0:07:23- This is just like, "Oh, my God." - It's unbelievable. It's just...
0:07:23 > 0:07:25It's a chance in a lifetime, completely.
0:07:25 > 0:07:28In celebration of such a famous guest's visit,
0:07:28 > 0:07:32the restaurant's involved in a very special treat for Mr Pacino.
0:07:33 > 0:07:36- This for Al Pacino?- Yes.
0:07:36 > 0:07:38Whoa.
0:07:38 > 0:07:42A Mayfair-based figurative artist has painted a portrait of the star
0:07:42 > 0:07:47and the restaurant plans to present it to him during his dinner.
0:07:47 > 0:07:52Obviously it is going to be a surprise for Al Pacino.
0:07:53 > 0:07:57I sincerely hope he's going to like that one, but...
0:07:57 > 0:07:59OK.
0:07:59 > 0:08:01- Oh, my God, this is...- Wow.
0:08:03 > 0:08:07I think he's going to love that.
0:08:07 > 0:08:11- Isn't it brilliant, huh? Fantastic, no?- Yeah.
0:08:11 > 0:08:12Yeah.
0:08:14 > 0:08:16It's great, it's great.
0:08:16 > 0:08:19Yeah, it'll be interesting to see, um...
0:08:20 > 0:08:22Hmm.
0:08:22 > 0:08:23Meanwhile in the kitchen,
0:08:23 > 0:08:27preparations for the Scarface star's arrival continue apace.
0:08:28 > 0:08:31Let me introduce you - our chef.
0:08:31 > 0:08:32Ivan Simeoli.
0:08:32 > 0:08:34- Simeoli, here we go.- Hi.
0:08:34 > 0:08:37This is the man in which hands is going to be
0:08:37 > 0:08:40the Al Pacino...Mr Al Pacino's food today.
0:08:40 > 0:08:42Let's go with oyster tempura, please.
0:08:42 > 0:08:46And Ivan's betting Mr Pacino makes a beeline for a dish he's
0:08:46 > 0:08:49preparing especially for tonight.
0:08:49 > 0:08:51We have a lovely white sea bass today.
0:08:51 > 0:08:55White sea bass with black quinoa and white asparagus.
0:08:55 > 0:08:57It's going to be fantastic.
0:08:57 > 0:09:00Meanwhile outside, Andy's waiting.
0:09:00 > 0:09:03Should be... Should be here any minute now.
0:09:03 > 0:09:07And so far it looks like Andy's exclusive is holding up.
0:09:07 > 0:09:10I can't believe I'm on my own. This is just brilliant.
0:09:11 > 0:09:14The restaurant's become something of a celebrity hang-out recently,
0:09:14 > 0:09:18and Andy doesn't know whether it'll be A-lister Al or another
0:09:18 > 0:09:20famous face that will turn up first.
0:09:22 > 0:09:27Hold on, I can see something there. I can see a van coming in now.
0:09:27 > 0:09:28No.
0:09:28 > 0:09:30False alarm.
0:09:30 > 0:09:33It's going to be a really... It's going to be a very smart car...
0:09:33 > 0:09:35that he's going to turn up in.
0:09:35 > 0:09:37We've got a Range Rover coming along.
0:09:37 > 0:09:40Could this be...? Oh, they're stopping.
0:09:40 > 0:09:41No.
0:09:41 > 0:09:43Right car, but wrong person.
0:09:45 > 0:09:49This could be interesting. Another blacked-out car.
0:09:49 > 0:09:51No, it's just driven past.
0:09:51 > 0:09:53He's going to turn round.
0:09:54 > 0:09:58This could be the real man. This could be...
0:09:58 > 0:09:59Al Pacino.
0:10:02 > 0:10:04Oh, it's Anthea Turner.
0:10:04 > 0:10:06- Hello.- Hello.
0:10:07 > 0:10:10Anthea Turner is another celebrity dining here tonight.
0:10:10 > 0:10:12Nice to see you.
0:10:12 > 0:10:14And that's it, that's lovely.
0:10:14 > 0:10:15Big smiles.
0:10:15 > 0:10:18Great, that's lovely. Thank you, Anthea.
0:10:18 > 0:10:20OK, so we've got Anthea Turner.
0:10:22 > 0:10:23And that's good.
0:10:23 > 0:10:26How you doing, man? You OK?
0:10:27 > 0:10:30And then disaster strikes for Andy's exclusive.
0:10:30 > 0:10:32Another pap's turned up.
0:10:32 > 0:10:34How did you hear about this?
0:10:39 > 0:10:40Did another pap tip you off?
0:10:46 > 0:10:50Although Andy's still got exclusive access inside the restaurant,
0:10:50 > 0:10:53there's now competition outside.
0:10:53 > 0:10:56There's another photographer that's turned up but I can also see,
0:10:56 > 0:10:58over there, there's an autograph hunter as well.
0:10:58 > 0:11:00He's turned up. So he's been tipped off.
0:11:00 > 0:11:03And things are getting increasingly heated all around.
0:11:03 > 0:11:07Al Pacino's UK promoter, Rocco Buonvino, has arrived
0:11:07 > 0:11:10and is unhappy at how many photographers and fans
0:11:10 > 0:11:13have turned up at what's supposed to be a private event.
0:11:13 > 0:11:17We can't have too many photographers here otherwise he's going to freak out.
0:11:17 > 0:11:22- I just want a picture with him, mate.- He's not going to do anything. He's not going to sign anything?- No.
0:11:22 > 0:11:26Worse still, word is Mr Pacino's not in the best of moods.
0:11:26 > 0:11:30I've got to be a bit careful cos he's very, very tired apparently,
0:11:30 > 0:11:32and if we hack him off
0:11:32 > 0:11:35then he's just going to... he's just going to....
0:11:35 > 0:11:36run.
0:11:36 > 0:11:39Promoter Rocco makes a deal with the photographers.
0:11:39 > 0:11:42- So hopefully he'll come out here, do a photograph here.- Yeah.
0:11:42 > 0:11:46Al will give them a quick shot at the front if they stay in a given area.
0:11:46 > 0:11:49- Are you going to be outside when he arrives?- Yeah, yeah, yeah, yeah.
0:11:49 > 0:11:52That'll keep everyone happy. It'll keep the outside paps happy.
0:11:52 > 0:11:54Then I can do the inside stuff as exclusive.
0:11:55 > 0:11:57Here we go, action stations.
0:11:57 > 0:12:00And after a lengthy wait, there he is.
0:12:00 > 0:12:02Just keep it clean, guys. Keep it clean.
0:12:02 > 0:12:05Oh, he's in the back, he's in the back.
0:12:05 > 0:12:08The star of Serpico and Scent Of A Woman arrives.
0:12:08 > 0:12:09Al!
0:12:11 > 0:12:14But his entry's so quick that this time Andy misses him.
0:12:15 > 0:12:17Have you got him?
0:12:17 > 0:12:20But he doesn't give up easily and he always gets his man.
0:12:20 > 0:12:24Later, things reach boiling point at the restaurant as Pacino
0:12:24 > 0:12:27and his painting cause pandemonium.
0:12:27 > 0:12:29I think it's abysmal. I think it's so rude.
0:12:29 > 0:12:31- I think it's disgusting.- So rude.
0:12:31 > 0:12:33This is unbelievable, absolutely unbelievable.
0:12:41 > 0:12:44It's evening at John Lewis Oxford Street
0:12:44 > 0:12:47and marketing coordinator Steve Cooper is getting the store
0:12:47 > 0:12:50ready for one of its biggest events of the year.
0:12:52 > 0:12:55The event in question takes place behind closed doors
0:12:55 > 0:12:57and there's not a shopper in sight.
0:12:57 > 0:13:01But for the chain's 91,000 staff nationwide,
0:13:01 > 0:13:03it's unmissable.
0:13:03 > 0:13:07Getting ready for a really big day, a really important day tomorrow.
0:13:07 > 0:13:12We reveal this year's John Lewis partnership bonus.
0:13:12 > 0:13:13Very exciting event.
0:13:13 > 0:13:15Very secretive, in that nobody
0:13:15 > 0:13:19and I genuinely have no idea what the amount will be.
0:13:19 > 0:13:22Quarter past nine tomorrow morning, we reveal all.
0:13:22 > 0:13:26Every year, the national chain reveals the size of the year's bonus
0:13:26 > 0:13:29when they open an envelope in the Oxford Street store.
0:13:29 > 0:13:32The percentage figure is the amount every member of staff,
0:13:32 > 0:13:34or partners as they're known,
0:13:34 > 0:13:37will get on top of their regular salary.
0:13:37 > 0:13:41The unveiling will take place in the store's seven-storey atrium.
0:13:41 > 0:13:44As well as managing the event, Steve will be in charge of
0:13:44 > 0:13:47the all-important announcement envelope.
0:13:47 > 0:13:49People always ask, from probably about December onwards,
0:13:49 > 0:13:51"What do you think the bonus is going to be?"
0:13:51 > 0:13:53Because I'm doing this job
0:13:53 > 0:13:56where I facilitate and coordinate the people coming in,
0:13:56 > 0:13:58they think I might have an inkling.
0:13:58 > 0:14:00I absolutely have no idea whatsoever.
0:14:00 > 0:14:03This'll be my 38th bonus.
0:14:03 > 0:14:07I've had as high as 24%, I've had as low as 8% during that time.
0:14:07 > 0:14:09But before Steve can count his money,
0:14:09 > 0:14:14he's got to make sure everything's in place for this key event.
0:14:14 > 0:14:16They're putting up banners, erecting a stage
0:14:16 > 0:14:19and the chain's own choir is going to be on hand
0:14:19 > 0:14:21to entertain the gathered partners.
0:14:21 > 0:14:23So, choir there. Manvinder will be there.
0:14:23 > 0:14:26Yeah. I think they're going to have a camera over there as well.
0:14:26 > 0:14:28Probably be partners on the stairs there.
0:14:28 > 0:14:30- I've got to get all the way... - So we are stopping them?
0:14:30 > 0:14:32- Stopping the escalators.- OK. - And a press pen here.
0:14:32 > 0:14:35The event's also important media-wise.
0:14:35 > 0:14:38Many business commentators judge the company's success over
0:14:38 > 0:14:42the last 12 months on the size of the bonus.
0:14:42 > 0:14:45- Quarter past nine now. - Quarter past nine.- 12 hours time...
0:14:45 > 0:14:46all will be revealed.
0:14:46 > 0:14:47That's my lot for tonight.
0:14:47 > 0:14:50I'll be in, probably, quarter past, half past seven in the morning
0:14:50 > 0:14:53to see the result of all the efforts and then move onto the next phase.
0:14:53 > 0:14:55But I think I need my beauty sleep.
0:14:56 > 0:14:59And the next morning, beauty sleep in the bag,
0:14:59 > 0:15:02Steve is back for the big event.
0:15:02 > 0:15:05- Fashion accessories.- Fashion accessories?- Yeah, we've relocated.
0:15:05 > 0:15:07And he's brought something with him.
0:15:07 > 0:15:11This is the envelope that actually contains the figure,
0:15:11 > 0:15:14which I'm not tempted to look at because it's actually
0:15:14 > 0:15:16a nice surprise. I don't want to ruin it for myself either.
0:15:16 > 0:15:18I need to take this up to management office,
0:15:18 > 0:15:22then that'll come down with the head of branch and the people
0:15:22 > 0:15:25opening the envelope at 9:15, which is rapidly approaching.
0:15:27 > 0:15:29- Morning, Steve.- Morning.
0:15:29 > 0:15:32- This is it. - It's arrived?- It's now over to you.
0:15:32 > 0:15:35- The main one.- Thank you.- OK. - I'll catch you later. Cheers.
0:15:35 > 0:15:37No-one knows what this number is, apart from a select few,
0:15:37 > 0:15:40that are mainly the board members. Slightly anxious.
0:15:40 > 0:15:42We've got a lot that we've been organising,
0:15:42 > 0:15:44a lot of press, a lot of media
0:15:44 > 0:15:46and, of course, partners from across the whole partnership
0:15:46 > 0:15:48have joined us today, so a big audience
0:15:48 > 0:15:50and I now need to ensure that
0:15:50 > 0:15:53the managing director is ready for the presentation.
0:15:53 > 0:15:55Morning, Karen. It's arrived.
0:15:55 > 0:16:00Later, the nerves are kicking in as staff count down to bonus time.
0:16:00 > 0:16:02Five, four, three,
0:16:02 > 0:16:04two, one!
0:16:04 > 0:16:06CHEERING AND APPLAUSE
0:16:11 > 0:16:14And you! Oi!
0:16:14 > 0:16:17Earlier, we were with the Oxford Street police team,
0:16:17 > 0:16:21as they grappled with the problem of East European rough sleepers.
0:16:21 > 0:16:24Hi, guys. What are we up to down here?
0:16:24 > 0:16:25A few weeks later,
0:16:25 > 0:16:29we're filming at the West End Central police station, when a call
0:16:29 > 0:16:33comes through to Paul Penrose about another East European visitor.
0:16:33 > 0:16:37One of the Safer Transport Teams have...
0:16:37 > 0:16:41found someone who is in the country illegally.
0:16:41 > 0:16:43Um...I'm just going out
0:16:43 > 0:16:46to support them, check if they are.
0:16:46 > 0:16:50If they are then we'll arrest them, bring them back to the station.
0:16:50 > 0:16:52The suspect's being held on Oxford Street,
0:16:52 > 0:16:55and Paul heads out there as fast as he can.
0:16:55 > 0:16:59The information he has is that the man is in the country illegally
0:16:59 > 0:17:02and wanted by the immigration authorities.
0:17:02 > 0:17:05A Safer Transport PCSO has got the male detained.
0:17:05 > 0:17:09We'll come in and take over. They can't arrest anyone, you see.
0:17:16 > 0:17:18- Hey, guys.- Hello.- PC Penrose.
0:17:18 > 0:17:20So, what's the issue?
0:17:24 > 0:17:27Yeah, OK, take him to West End Central, if we can get a...
0:17:27 > 0:17:31- Don't do it.- I'm a police officer. I'm a police officer, yeah?
0:17:31 > 0:17:32You're going to be arrested,
0:17:32 > 0:17:35- all right, for immigration offences? - Oh.- OK?
0:17:35 > 0:17:38For immigration, because it's come back that immigration would like to
0:17:38 > 0:17:41- talk to you about your current status.- It's no problem.
0:17:41 > 0:17:42So, you do not have to say anything,
0:17:42 > 0:17:45but you may harm your defence if you do not mention
0:17:45 > 0:17:48when questioned something which you later rely on in court.
0:17:48 > 0:17:50Anything you do say may be given in evidence.
0:17:50 > 0:17:53The man may be wanted by the immigration authorities
0:17:53 > 0:17:56but it soon becomes apparent that, bizarrely, it was the man
0:17:56 > 0:18:00himself who approached the PCSOs and asked to be arrested.
0:18:01 > 0:18:03- So, how did you come across this guy?- Sorry?
0:18:03 > 0:18:05How did you come across him?
0:18:05 > 0:18:08We were just walking down and he just approached us. He stated that,
0:18:08 > 0:18:12"I've got a problem and I need to get back in my country."
0:18:12 > 0:18:14Right. Where are you from, friend?
0:18:14 > 0:18:16- I'm from Albania. - From Albania, yeah?
0:18:16 > 0:18:20Paul searches the man, who begins to become agitated.
0:18:21 > 0:18:24Mate, you need to stand still. Yeah, all right, you need to...
0:18:24 > 0:18:27Right, listen to me, though, you need to stand still.
0:18:27 > 0:18:29You have to stay still for me.
0:18:29 > 0:18:31Paul will now escort the man back to the station
0:18:31 > 0:18:35to confirm that he is indeed here illegally.
0:18:35 > 0:18:36Come with me. We'll pop in the van.
0:18:36 > 0:18:40He claims to be an Albanian national, so has no right to residency,
0:18:40 > 0:18:42but why would he turn himself in?
0:18:42 > 0:18:44It's OK, sir, you are safe, yeah?
0:18:46 > 0:18:48Ah, right, OK.
0:18:55 > 0:18:57- That's correct.- No, that's right.
0:18:57 > 0:19:00What I think is happening, and it's sometimes all too common,
0:19:00 > 0:19:02at the moment, is you can't find work,
0:19:02 > 0:19:06doesn't have the money to get home, so believes by handing himself in,
0:19:06 > 0:19:09he'll get a free flight back, which sometimes may send out
0:19:09 > 0:19:12the wrong message that you can come illegally and,
0:19:12 > 0:19:15when you've had enough, we'll just pay for you to go home.
0:19:15 > 0:19:18But that's on a much higher pay scale
0:19:18 > 0:19:19than mine to sort that problem out.
0:19:21 > 0:19:24For Paul, as part of the team struggling to cope with
0:19:24 > 0:19:27so many East Europeans looking for a place to sleep in London,
0:19:27 > 0:19:31helping one go home marks a refreshing change.
0:19:31 > 0:19:34Illegal entry into the UK is obviously quite a big problem.
0:19:37 > 0:19:40Dare I say, this is a good result because, obviously,
0:19:40 > 0:19:42the chap has decided he wants to go home.
0:19:42 > 0:19:45What we sometimes find will happen is people come here, they can't find
0:19:45 > 0:19:48work, they obviously, naturally, become desperate as a result.
0:19:48 > 0:19:52That's when they'll resort to criminality,
0:19:52 > 0:19:56And, more often than not, that will end up on Oxford Street.
0:19:56 > 0:19:58The man is booked in and will eventually be passed to
0:19:58 > 0:20:00the immigration authorities.
0:20:00 > 0:20:03- Do you have some ID?- No, I don't.
0:20:03 > 0:20:07For Paul, it brings one of his more unexpected arrests to a close.
0:20:07 > 0:20:10I asked the police to stop me, man. Why are you saying you arrest me?
0:20:10 > 0:20:13Well, because I officially have to bring you into custody.
0:20:13 > 0:20:16And, since we filmed, it turned out the man wasn't just
0:20:16 > 0:20:18wanted by immigration,
0:20:18 > 0:20:21he was also wanted in Leicester for shoplifting offences,
0:20:21 > 0:20:25so was taken up there, where he's since served time in prison.
0:20:25 > 0:20:30- Oi!- Later, problems continue with rough sleepers at London landmarks.
0:20:30 > 0:20:32- Up!- The police go to tackle it head on.
0:20:32 > 0:20:36If you return within 48 hours, you will be arrested.
0:20:43 > 0:20:45Here we go, action stations.
0:20:45 > 0:20:48At a restaurant just off Oxford Street,
0:20:48 > 0:20:53celebrity photographer Andy Barnes is hoping for an exclusive of Al Pacino.
0:20:53 > 0:20:56- Al!- But the Godfather swept in so quickly he missed it.
0:20:58 > 0:21:00You got him.
0:21:00 > 0:21:02Andy is inconsolable.
0:21:02 > 0:21:05We've got nothing. We've got nothing at all.
0:21:05 > 0:21:09There was only one photographer who got one slight shot...
0:21:09 > 0:21:13of him just running in, but he ran in. He ran in so quick.
0:21:13 > 0:21:17Andy is disappointed but determined to get his man.
0:21:17 > 0:21:21He still potentially has a chance of a snap inside the restaurant,
0:21:21 > 0:21:25except Andy's only view of Al is the back of his head,
0:21:25 > 0:21:29and he and our camera are asked to stay in the back room.
0:21:29 > 0:21:31It's amazing, just looking across the room,
0:21:31 > 0:21:33you cam just see him sat in the corner.
0:21:33 > 0:21:36It's just quite bizarre that you're sort of, you're in the same room
0:21:36 > 0:21:40as someone who's such an iconic figure.
0:21:40 > 0:21:43All Andy can do is wait for the painting to be officially
0:21:43 > 0:21:46presented to the Carlito's Way star.
0:21:46 > 0:21:49I don't know what he's going to make of that picture,
0:21:49 > 0:21:50but, um...
0:21:51 > 0:21:54..it's not really my cup of tea, I'm afraid.
0:21:55 > 0:21:57Meanwhile, in the kitchen,
0:21:57 > 0:22:01chef Ivan has the responsibility to prepare Mr Pacino's food.
0:22:01 > 0:22:03Let's go, eh? Yes, Chef.
0:22:03 > 0:22:06Al Pacino is upstairs. He's ready for our food. Yeah? Let's go!
0:22:06 > 0:22:09- Margarita?- Yes? - We need some spaghetti,
0:22:09 > 0:22:11- with garlic, yeah?- OK.
0:22:11 > 0:22:14Waiting for you lovely pasta, Margarita.
0:22:14 > 0:22:17But what has the four-time Golden Globe winner ordered?
0:22:17 > 0:22:20Aglio et olio. It's a classic spaghetti.
0:22:20 > 0:22:23It's very simple. It's spaghetti pasta
0:22:23 > 0:22:27with a little bit of garlic and olive oil and that's it.
0:22:27 > 0:22:30And he's just asked for a little bit of sea bass
0:22:30 > 0:22:33with, uh, tomato.
0:22:33 > 0:22:37And this is the best aglio et olio in the world.
0:22:37 > 0:22:39Yes!
0:22:40 > 0:22:44Starter done, the chefs get on with the main.
0:22:44 > 0:22:46As the Bafta winner tucks into his pasta,
0:22:46 > 0:22:50Andy gets ready for the presentation of the portrait, which the
0:22:50 > 0:22:54artist himself, Lincoln Townley, and Anthea Turner.
0:22:54 > 0:22:55Just take it up a bit.
0:22:55 > 0:22:59I'm not nervous about presenting it because I think the work
0:22:59 > 0:23:01stands up to be quite a confident piece.
0:23:01 > 0:23:03Oh, OK, then. Sex and sparkle!
0:23:03 > 0:23:06I think we're just trying to work out what's the best way to get
0:23:06 > 0:23:10the right lighting and, then, also, the minimum inconvenience to old Al.
0:23:12 > 0:23:15Andy and team are told to wait for Mr Pacino's dessert before
0:23:15 > 0:23:19they make the presentation and ask Al to pose with the painting
0:23:19 > 0:23:22but, in the kitchen, it's the Oscar winner's main course
0:23:22 > 0:23:24they're concentrating on.
0:23:24 > 0:23:27I am waiting now for five sea bass for Al Pacino.
0:23:27 > 0:23:30- CHEF SHOUTS IN BACKGROUND - Lift? Upstairs, yeah?
0:23:32 > 0:23:34That's it, go! Yes, Chef!
0:23:34 > 0:23:36We're going this way, this way.
0:23:36 > 0:23:39OK, let's go, let's go, let's go.
0:23:39 > 0:23:41But while Pacino eats,
0:23:41 > 0:23:44Andy's still chomping at the bit for his picture.
0:23:45 > 0:23:48It's taking a long time, this. I'm going to go home.
0:23:48 > 0:23:51If I don't get my picture, I'm going home.
0:23:51 > 0:23:53I want my picture.
0:23:55 > 0:23:58Finally, as Mr Pacino gets ready for his dessert,
0:23:58 > 0:24:00Andy, Lincoln and Anthea are given
0:24:00 > 0:24:03the all clear to present the painting.
0:24:15 > 0:24:18- Later on?- A bit later on, thank you.- That's OK.
0:24:18 > 0:24:22A jet-lagged Al Pacino won't accept the painting right now.
0:24:22 > 0:24:26It seems they've made him an offer he CAN refuse.
0:24:26 > 0:24:28HE MUTTERS
0:24:28 > 0:24:31That wasn't good, mate. That wasn't good.
0:24:31 > 0:24:33I would not be impressed, mate.
0:24:33 > 0:24:38- What?- I think he could have been a little bit politer.
0:24:38 > 0:24:39Yeah.
0:24:39 > 0:24:42Despite their disappointment, there's consolation for Lincoln
0:24:42 > 0:24:45from other stars dining at the restaurant,
0:24:45 > 0:24:48including Pascal Chambray from The Only Way Is Essex
0:24:48 > 0:24:52and television presenters Lizzie Cundy and Anthea Turner.
0:24:53 > 0:24:55It's been a couple of weeks of your work
0:24:55 > 0:24:59and Al Pacino could not give you 30 seconds to acknowledge
0:24:59 > 0:25:02the picture and have a picture at taken with it.
0:25:02 > 0:25:03How long does a movie last for?
0:25:03 > 0:25:07Because I'm never going to sit down and spend one second
0:25:07 > 0:25:10of my time watching him. I think it's abysmal.
0:25:10 > 0:25:13I think it's so rude. So rude.
0:25:13 > 0:25:16- Come here! - While Lincoln licks his wounds,
0:25:16 > 0:25:19Andy's getting worried Al's going to slip through his net.
0:25:19 > 0:25:23They're trying to work out a way of getting him out of here...
0:25:23 > 0:25:25without anybody seeing,
0:25:25 > 0:25:27so I think they're all trying to work out the back way.
0:25:27 > 0:25:30This is unbelievable. Absolutely unbelievable.
0:25:30 > 0:25:35But, just as all seems lost, Andy sees a chink of light.
0:25:35 > 0:25:39Mr Pacino is leaving and his route takes him past the painting.
0:25:39 > 0:25:42But Andy will have to be gutsy and quick.
0:25:45 > 0:25:48OK? Can I get the three of you together?
0:25:48 > 0:25:49Lovely, thank you.
0:25:51 > 0:25:53Yes! Yes! Got him.
0:25:53 > 0:25:56Got it! Got it. Brilliant.
0:25:56 > 0:25:58We got about three or four pictures.
0:25:58 > 0:26:00- Did you get any?- Yeah, I got it. I got it. Whoa!
0:26:00 > 0:26:03HE MUMBLES
0:26:03 > 0:26:05We get even better.
0:26:05 > 0:26:08Andy, you're the god. It's official now.
0:26:09 > 0:26:10Got some nice pictures here,
0:26:10 > 0:26:13and we've got some very nice exclusive pictures as well.
0:26:13 > 0:26:16To get these sort of quality photos is incredibly hard
0:26:16 > 0:26:20and we've done it, we've done it. It's been amazing.
0:26:20 > 0:26:23And there's even good news for Lincoln and his portrait,
0:26:23 > 0:26:27as Al Pacino is finally photographed with it.
0:26:27 > 0:26:31If Andy wants to sell these photos, he needs to get them off fast.
0:26:31 > 0:26:33These will do extremely well in America.
0:26:33 > 0:26:36We could be talking some serious pennies here on this one.
0:26:38 > 0:26:41A long and, at one stage, dismal-seeming night for Andy
0:26:41 > 0:26:45has come to a successful conclusion.
0:26:45 > 0:26:47That's another day in Oxford Street.
0:26:47 > 0:26:50I'm knackered. I'm off to bed.
0:26:50 > 0:26:52But boy, oh, boy, that's a good feeling.
0:26:52 > 0:26:55I've got a nice exclusive set of Al Pacino. Brilliant.
0:26:55 > 0:26:59And, with that, Andy can head off and dream of a sequel.
0:27:08 > 0:27:10This is Stanley.
0:27:10 > 0:27:13He's currently in training to become a guide dog.
0:27:13 > 0:27:15It's an important job.
0:27:15 > 0:27:19One day, a blind or partially sighted person will rely on him
0:27:19 > 0:27:22for their every step.
0:27:22 > 0:27:25Sit. Good boy.
0:27:25 > 0:27:28To get ready for that day is a rigorous and intensive process,
0:27:28 > 0:27:33taking 24 months and costing over £30,000.
0:27:34 > 0:27:37So far, Stanley's been trained for six months
0:27:37 > 0:27:39and he's about to have his biggest day yet.
0:27:40 > 0:27:44He needs to learn how to cope in large crowds of people
0:27:44 > 0:27:46and how to deal with escalators.
0:27:46 > 0:27:48Good boy. Sit.
0:27:48 > 0:27:52To get him ready for doing both, today, his trainer, Elliott,
0:27:52 > 0:27:54is taking him to Oxford Street.
0:27:55 > 0:27:58I think he's ready for the challenge today.
0:27:58 > 0:27:59I wouldn't do it if I didn't think he was.
0:27:59 > 0:28:03We'll take it slowly and if at any moment we need to,
0:28:03 > 0:28:05we'll...we'll leave.
0:28:05 > 0:28:10Every year, Guide Dogs For The Blind train 780 dogs,
0:28:10 > 0:28:11but demand is massive,
0:28:11 > 0:28:14so it's vital they all get through the training.
0:28:14 > 0:28:18Leading a blind owner into any sort of collision, or becoming disturbed
0:28:18 > 0:28:20in noisy crowds could be calamitous.
0:28:20 > 0:28:24It amazes me every time I train one of these dogs that they can
0:28:24 > 0:28:29take me down a busy road and I can miss every single person.
0:28:29 > 0:28:32It's really phenomenal what they can do.
0:28:32 > 0:28:36Today, Stanley will be expected to lead Elliott through the crowded
0:28:36 > 0:28:40shopping streets without hitting other pedestrians or obstacles.
0:28:42 > 0:28:43And, for Stanley,
0:28:43 > 0:28:47that means getting to grips with Europe's busiest shopping street.
0:28:51 > 0:28:55Good boy. Touch. I'm going to try and make it as pleasant
0:28:55 > 0:28:57an experience as possible. Good lad.
0:28:57 > 0:29:01He's never encountered this many people, or this much noise, before.
0:29:01 > 0:29:03SIREN BLARES
0:29:05 > 0:29:07It's just a really difficult environment.
0:29:07 > 0:29:11So busy and so many different places you can go wrong.
0:29:11 > 0:29:16A blind or partially sighted person would be looking for Stanley now to
0:29:16 > 0:29:18be confident in his movements
0:29:18 > 0:29:21and not be jumpy at sounds, sights or smells.
0:29:21 > 0:29:25First up, Stanley needs to show confidence in tracing a path
0:29:25 > 0:29:29for Elliott along the busy street and through the pedestrians.
0:29:29 > 0:29:31He's dropped his speed down nicely
0:29:31 > 0:29:36to navigate round the busy environment. Good boy.
0:29:36 > 0:29:39Basically, they have a critical area which they know, self-preservation,
0:29:39 > 0:29:42they're going to move if they're going to walk into an obstacle.
0:29:42 > 0:29:44We teach them appreciation for us,
0:29:44 > 0:29:48so he will move left and right and incorporate me into it.
0:29:48 > 0:29:51Good boy. And, then, if there's no space through,
0:29:51 > 0:29:54like now, he'll just stop. Good boy, well done.
0:29:54 > 0:29:57Then Stanley's got to safely lead Elliott across the road.
0:30:00 > 0:30:04Stanley's coping well, but there is a bigger challenge ahead.
0:30:04 > 0:30:08There's a length of archway by the ever popular H&M store.
0:30:08 > 0:30:11He's got to select which side of the arches to go down
0:30:11 > 0:30:13and make sure Elliot stays safe.
0:30:13 > 0:30:17Made the choice to bring me in. Good lad! Well done!
0:30:17 > 0:30:20Steady. Yeah, good boy!
0:30:20 > 0:30:24So, I'm just teaching him that he can use the whole pavement.
0:30:24 > 0:30:27Looking to me a little bit more than he would normally.
0:30:27 > 0:30:31It's an intense environment. I think there's a bit more uncertainty.
0:30:31 > 0:30:35If he's to lead a blind person, he'll have to cope with buskers.
0:30:35 > 0:30:36HE BEATBOXES
0:30:39 > 0:30:43But, as they get closer, Stanley is getting hesitant.
0:30:43 > 0:30:44Good boy. Forward.
0:30:44 > 0:30:46BEATBOXING
0:30:53 > 0:30:56This is where Elliot's role as trainer is crucial.
0:30:56 > 0:31:01He needs to teach Stanley not to be afraid of street commotion like this.
0:31:01 > 0:31:04And, to do that, he uses a cheesy treat your reward him.
0:31:04 > 0:31:07Wow. Good boy!
0:31:07 > 0:31:09So, now, hopefully, he associates
0:31:09 > 0:31:13human beatbox with good things.
0:31:13 > 0:31:15Cheese.
0:31:15 > 0:31:18Stanley is looking like a star pupil. Elliott's happy
0:31:18 > 0:31:22he's handled his first day in a place like this so well.
0:31:22 > 0:31:26Later, Stanley's mastered Europe's busiest shopping street,
0:31:26 > 0:31:28but how will he cope when he comes face-to-face with
0:31:28 > 0:31:31the escalators at the UK's busiest station?
0:31:31 > 0:31:33Wait.
0:31:40 > 0:31:43It's 9am at John Lewis Oxford Street,
0:31:43 > 0:31:47and the store's atrium is being prepared for senior management,
0:31:47 > 0:31:49hundreds of staff and the national media,
0:31:49 > 0:31:52for a major annual announcement.
0:31:52 > 0:31:57In a few minutes' time, the chain's 91,000 employees will find out
0:31:57 > 0:32:00how much this year's bonus is going to be.
0:32:00 > 0:32:06Anything over 10% is considered good. Over 15%, exceptional.
0:32:06 > 0:32:10Steve Cooper is the man responsible for making sure the show goes to plan
0:32:10 > 0:32:15and getting the store ready to open to the public just minutes later.
0:32:15 > 0:32:18So, quarter to nine, half hour to go, I say half hour to go,
0:32:18 > 0:32:20really it all starts in about quarter of an hour
0:32:20 > 0:32:22when everybody starts to gather round.
0:32:22 > 0:32:24The choir should be rehearsing now,
0:32:24 > 0:32:27I don't know if we can still hear them.
0:32:27 > 0:32:31Conductor and John Lewis partner Manvinder is overseeing the choir.
0:32:31 > 0:32:34Don't strain it, whatever you do.
0:32:34 > 0:32:37But you can afford to give a little bit more.
0:32:37 > 0:32:40Tenors, if there's anything more to be had, that would be good.
0:32:40 > 0:32:43Michael, if there's any moment where the tenors
0:32:43 > 0:32:45might need a bit of moral support, don't be shy.
0:32:48 > 0:32:52It's now about getting everyone, staff, press and top brass,
0:32:52 > 0:32:53into place for Steve.
0:32:53 > 0:32:56Three or four over there, thank you.
0:32:56 > 0:33:00Um... Do you want to sort of go up the escalators and be around there
0:33:00 > 0:33:04This is quite fun, trying to get them to evenly spread around
0:33:04 > 0:33:07so there's a good mix of people. Yeah, give it a good atmosphere.
0:33:07 > 0:33:09It seems to be happening.
0:33:09 > 0:33:12All the press are here, everybody's here today,
0:33:12 > 0:33:16waiting for the announcement of our bonus. We've worked hard all year.
0:33:16 > 0:33:20I think we're all working out what to spend it on. I'm saving mine!
0:33:20 > 0:33:25And with just a few minutes to go, it's time for the show to start.
0:33:26 > 0:33:29To get you in the mood, I'm going to introduce Manvinder
0:33:29 > 0:33:31and the Cavendish Singers.
0:33:32 > 0:33:38# If you have a minute why don't we go
0:33:38 > 0:33:43# Talk about it somewhere only we know?
0:33:44 > 0:33:48# This could be the end of everything
0:33:48 > 0:33:53# Somewhere only we know. #
0:33:53 > 0:33:57CHEERING AND APPLAUSE
0:33:59 > 0:34:01Next up, the main event.
0:34:01 > 0:34:04- Are we all ready for the big moment? - ALL: Yes!
0:34:04 > 0:34:06We're ready for the countdown, so, please join me,
0:34:06 > 0:34:11as we begin the countdown from ten, nine, eight...
0:34:11 > 0:34:15ALL JOIN IN: ..seven, six, five,
0:34:15 > 0:34:19four, three, two, one!
0:34:19 > 0:34:20Go, go, go!
0:34:20 > 0:34:23CHEERING
0:34:23 > 0:34:2411%!
0:34:31 > 0:34:34Have a wonderful rest of the day, guys, thank you.
0:34:34 > 0:34:36Really happy, yeah, it's a lovely result.
0:34:36 > 0:34:38I've just got back from holiday
0:34:38 > 0:34:40and I'm definitely feeling the holiday blues
0:34:40 > 0:34:42so I might be booking myself another one.
0:34:42 > 0:34:44Our colleagues are happy for that,
0:34:44 > 0:34:47the massed halls around the building were happy with 11%.
0:34:47 > 0:34:50For Steve, the bonus is one thing,
0:34:50 > 0:34:52but his focus is now on getting the shop ready
0:34:52 > 0:34:54to open in five minutes' time.
0:34:54 > 0:34:57Dismantle the stage, and away we go.
0:34:57 > 0:35:00Five minutes later, someone will come in and never know it's happened.
0:35:00 > 0:35:03And then, it's all over for another year.
0:35:03 > 0:35:05I'm going to get on with my day now. Hear those tills ringing.
0:35:05 > 0:35:08We've got to start working for next year's bonus.
0:35:16 > 0:35:18Hi, guys, what are we up to down here?
0:35:18 > 0:35:21Earlier, we saw the Oxford Street police team trying to deal with
0:35:21 > 0:35:24the problem of newly arrived East Europeans
0:35:24 > 0:35:27making a home for themselves at Marble Arch.
0:35:27 > 0:35:30If you come back here, you're going to get arrested, yeah?
0:35:30 > 0:35:31And since then,
0:35:31 > 0:35:35complaints of antisocial behaviour have continued to flood in.
0:35:36 > 0:35:40So today, PC Andy Pescott is leading another operation
0:35:40 > 0:35:44to stop them sleeping rough in Oxford Street or the West End of London.
0:35:47 > 0:35:51Today's intention is to go out and issue a 48-hour dispersal
0:35:51 > 0:35:54to alleviate the problem for at least 48 hours.
0:35:54 > 0:35:58This morning, Andy will lead a team of police, interpreters
0:35:58 > 0:36:00and an immigration team.
0:36:00 > 0:36:01They're being dispersed
0:36:01 > 0:36:04on the grounds of ongoing antisocial behaviour,
0:36:04 > 0:36:07through begging, littering,
0:36:07 > 0:36:12urination, defecation, etc, etc.
0:36:12 > 0:36:15Andy's is one of three teams in the area today,
0:36:15 > 0:36:19launching similar operations to disperse this kind of rough sleeping.
0:36:19 > 0:36:20Ready to go?
0:36:23 > 0:36:25What a beautiful morning(!)
0:36:25 > 0:36:29Andy and the team head out to the underpass in question
0:36:29 > 0:36:33and in the van, just how serious the problem is becomes apparent.
0:36:33 > 0:36:35There was reports that have just come in
0:36:35 > 0:36:39that there was 50 to 60 in the tunnels overnight,
0:36:39 > 0:36:42so we'll take a look and see if they were there and if not,
0:36:42 > 0:36:45then we'll start sweeping back along the side streets.
0:36:45 > 0:36:49Rough sleeping is a complicated problem at the best of times.
0:36:49 > 0:36:52Recently arrived immigrants from EU member states
0:36:52 > 0:36:54have the right to live and work in the UK.
0:36:54 > 0:36:57But they don't have the right to sleep rough
0:36:57 > 0:37:01at famous London landmarks, as they're about to find out.
0:37:01 > 0:37:02Whoa!
0:37:02 > 0:37:06Don't let him go, make sure he doesn't go anywhere.
0:37:06 > 0:37:10- Buna dimineata! - THEY RESPOND IN ROMANIAN
0:37:10 > 0:37:12Stay there, move.
0:37:12 > 0:37:15At the far end of the tunnel, some of them try and dash off.
0:37:15 > 0:37:18Oi! Stay there.
0:37:19 > 0:37:21But Andy is not letting them get away.
0:37:21 > 0:37:23Wait. Up!
0:37:25 > 0:37:27The problem is all too clear.
0:37:27 > 0:37:30Dozens of people sleeping rough in a public underpass
0:37:30 > 0:37:34right next to the world-famous shopping areas of London's West End.
0:37:34 > 0:37:36As you can see, we have a problem.
0:37:39 > 0:37:42We've probably got about 50 here.
0:37:44 > 0:37:48This was a bit of a shock. Does anybody speak English?
0:37:48 > 0:37:50Andy gathers the rough sleepers.
0:37:50 > 0:37:52If I can have one interpreter
0:37:52 > 0:37:54and one immigration officer with me on this side.
0:37:54 > 0:37:56With the help of a translator,
0:37:56 > 0:38:00he's now going to serve every one of them with a dispersal order.
0:38:00 > 0:38:04Because of the ongoing antisocial behaviour...
0:38:04 > 0:38:07WOMAN TRANSLATES INTO ROMANIAN
0:38:07 > 0:38:13..this morning, you will be issued with a 48-hour dispersal notice.
0:38:13 > 0:38:14On the dispersal notice,
0:38:14 > 0:38:19it gives you a map that tells you the area that you cannot come into.
0:38:19 > 0:38:22In other words, you will leave central London.
0:38:22 > 0:38:27If you return within 48 hours, you will be arrested.
0:38:28 > 0:38:34So, no Marble Arch, no Oxford Street, no London.
0:38:34 > 0:38:37And as they go through each individual's details,
0:38:37 > 0:38:39they find someone who might end up being banned
0:38:39 > 0:38:41from more than just central London.
0:38:41 > 0:38:46Newcomers to the UK have a time limit on how long they can stay
0:38:46 > 0:38:49without funds or employment or a course of education.
0:38:49 > 0:38:52And Andy thinks this man is in breach of it.
0:38:52 > 0:38:56Under the EU treaty rights, he has of maximum of three months
0:38:56 > 0:38:57to show that he has integrated
0:38:57 > 0:39:00and that he's got a job, he's got accommodation.
0:39:00 > 0:39:03He obviously hasn't done any of that.
0:39:03 > 0:39:06He's expired by four days over those three months.
0:39:06 > 0:39:08It takes 90 minutes,
0:39:08 > 0:39:13but finally Andy's got the details of everyone and moves them on.
0:39:13 > 0:39:17Andy returns to the surface and checks in with the other teams.
0:39:17 > 0:39:20There's been a number of Roma from three different teams
0:39:20 > 0:39:23where they've moved on at least ten each.
0:39:23 > 0:39:27Plus the 40-odd that we've moved on,
0:39:27 > 0:39:29that's at least 70-odd Roma this morning
0:39:29 > 0:39:32that have been disbursed for 48 hours.
0:39:32 > 0:39:34For now, Andy's happy,
0:39:34 > 0:39:38and the problem, at this underpass at least, is dealt with.
0:39:38 > 0:39:41But Andy knows the likelihood is the rough sleeping problem
0:39:41 > 0:39:43at Marble Arch isn't over.
0:39:43 > 0:39:46Others are likely to try their luck,
0:39:46 > 0:39:49but if they do, they can be sure Andy will be there too.
0:39:56 > 0:39:58Good boy!
0:39:58 > 0:40:00Earlier, we saw trainee guide dog Stanley
0:40:00 > 0:40:03getting to grips with Oxford Street's crowds of shoppers.
0:40:06 > 0:40:08But now, an even bigger challenge awaits.
0:40:08 > 0:40:12They're in the Tube and Stanley's about to try leading trainer Elliott
0:40:12 > 0:40:15up and down moving escalators.
0:40:15 > 0:40:17First of all, to acclimatise,
0:40:17 > 0:40:20they get used to Tube trains by riding up and down the network.
0:40:20 > 0:40:23Yes. Good boy!
0:40:23 > 0:40:27It's not a natural thing for a dog to want to come on the Tube.
0:40:27 > 0:40:31The lights, sounds, the noises, the movement.
0:40:31 > 0:40:33It's all unnatural for a dog.
0:40:33 > 0:40:36So we take a lot of time preparing them, taking them,
0:40:36 > 0:40:39sitting on the platform, letting trains come and go.
0:40:39 > 0:40:42'The next station is Oxford Circus.'
0:40:42 > 0:40:45Elliott's got special permission from London Underground
0:40:45 > 0:40:48to train Stanley at the station.
0:40:48 > 0:40:52It's vital guide dogs can cope in the most inhospitable environments.
0:40:52 > 0:40:57A wrong step amongst so much moving machinery could be disastrous.
0:40:57 > 0:40:59And there's no bigger test than the escalators
0:40:59 > 0:41:02on the busiest station on the Underground network.
0:41:02 > 0:41:06He's never done these before so I do expect some hesitation.
0:41:06 > 0:41:09But hopefully all the training up till today will give him
0:41:09 > 0:41:12the confidence and motivation that he'll want to get on.
0:41:14 > 0:41:16With escalators, you can't rush them.
0:41:16 > 0:41:18I have to build the bond, the trust.
0:41:18 > 0:41:21Without that, you're setting yourself up for failure.
0:41:21 > 0:41:26First, Stanley will have a go on a static escalator to get him started.
0:41:26 > 0:41:30To a dog, these huge mechanical stairs must look daunting.
0:41:30 > 0:41:32Good lad.
0:41:32 > 0:41:36After a few goes, Elliott is happy enough at Stanley's performance
0:41:36 > 0:41:39to move him onto the first real, working escalator.
0:41:39 > 0:41:41It's a big moment for both of them.
0:41:43 > 0:41:47Good boy, yes. And hop on, stand.
0:41:47 > 0:41:49Good boy! And wait.
0:41:51 > 0:41:54So, that was a little bit of a messy step-on.
0:41:54 > 0:41:58The first time he's done it. May have been over-focused on me.
0:41:58 > 0:42:00He just sometimes stares so much at me
0:42:00 > 0:42:03that he doesn't always watch where he's going.
0:42:03 > 0:42:06So I'll try and take the focus off me later.
0:42:07 > 0:42:10It's a good start for Stanley and he gets a reward.
0:42:10 > 0:42:13Then he's got to try going down.
0:42:13 > 0:42:17Wait. Hop on. Yes, good boy! Well done.
0:42:17 > 0:42:20Good boy. Wait. Ready, and hop!
0:42:20 > 0:42:27Wheyyy! Good boy! Sit. And wait. Wait. Hop on. Yeah, stand.
0:42:27 > 0:42:28And wait.
0:42:28 > 0:42:30He's now been on quite a few
0:42:30 > 0:42:33and I'm really chuffed to bits with how he's getting on.
0:42:33 > 0:42:35Good boy.
0:42:35 > 0:42:38With the practice, Stanley is now focusing on the escalators
0:42:38 > 0:42:41and not his trainer. He's passed this test.
0:42:41 > 0:42:44So, Stanley's done absolutely amazing here,
0:42:44 > 0:42:46better than I could have even hoped for.
0:42:46 > 0:42:48It just shows the preparation has really paid off.
0:42:48 > 0:42:51Stanley still has a year and a half left
0:42:51 > 0:42:54before he'll be ready to be given to a blind person.
0:42:54 > 0:42:57But if he can cope with Europe's busiest shopping street
0:42:57 > 0:42:59and the UK's busiest station,
0:42:59 > 0:43:02there can be little doubt he's made of the right stuff.
0:43:02 > 0:43:04And if his new owner likes shopping on Oxford Street,
0:43:04 > 0:43:07he can be sure Stan's his man.