0:00:02 > 0:00:04It's the most famous shopping street in the world,
0:00:04 > 0:00:06in the heart of Britain's capital city -
0:00:06 > 0:00:12a mile and a half long with 30 million visitors each year,
0:00:12 > 0:00:16with some of the world's most famous shops, biggest stars...
0:00:16 > 0:00:17Kate Moss.
0:00:17 > 0:00:19..and busiest stations.
0:00:19 > 0:00:21Sorry, guys, stand back for me.
0:00:21 > 0:00:25What does it take to keep it running 24 hours a day...
0:00:25 > 0:00:27Busiest street in the world so it needs constant attention.
0:00:27 > 0:00:29..seven days a week?
0:00:29 > 0:00:30Clear off!
0:00:30 > 0:00:34You're going to be arrested on suspicion of attempted theft.
0:00:34 > 0:00:35Are you ready, London?!
0:00:35 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:41This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43Oxford Street.
0:00:45 > 0:00:48- Coming up...- Hello?
0:00:48 > 0:00:52..the police are on the hunt for high-value shoplifters,
0:00:52 > 0:00:54there's a brand-new toyshop opening...
0:00:54 > 0:00:5525 minutes, everyone.
0:00:55 > 0:00:58..if they can get it ready in time.
0:00:58 > 0:00:59Oh, my God.
0:00:59 > 0:01:02Who would have thought you could have this many problems
0:01:02 > 0:01:04- with two dragons? - Guys, watch the ceiling.
0:01:04 > 0:01:08..and overcrowding on the tube reaches epic proportions.
0:01:08 > 0:01:11I need to close the gates, one way or the other. Hurry, hurry!
0:01:16 > 0:01:20Keeping Oxford Street safe is the job of the ORB police team,
0:01:20 > 0:01:23and on a street with over 200 shops,
0:01:23 > 0:01:28it's no surprise one of the biggest issues they deal with is shoplifting.
0:01:29 > 0:01:32But, at 7:00am, at West End Central police station,
0:01:32 > 0:01:35the ORB team are getting ready to pay a visit
0:01:35 > 0:01:37to a shoplifter with a difference.
0:01:37 > 0:01:40Sergeant Tim Molden is in charge of the operation.
0:01:40 > 0:01:43This morning, just so you're all aware,
0:01:43 > 0:01:47we're doing an arrest enquiry on a national
0:01:47 > 0:01:51who is wanted, apparently, for a high-value burglary
0:01:51 > 0:01:53from one of our high-end stores.
0:01:53 > 0:01:57They believe the man in question has targeted an Oxford Street store,
0:01:57 > 0:02:01stealing goods to sell on online for tens of thousands of pounds.
0:02:03 > 0:02:07Today, the team plan to bring all that to an end.
0:02:07 > 0:02:11They split into two, to visit suspects at two separate addresses.
0:02:11 > 0:02:13It's on the left.
0:02:13 > 0:02:16Nearing the main target address, the first team pull up to kit up.
0:02:18 > 0:02:19I always get a bit nervous
0:02:19 > 0:02:23cos you have no idea what you're walking into.
0:02:23 > 0:02:24They've come to the location
0:02:24 > 0:02:27where they believe their main suspect has been staying.
0:02:27 > 0:02:31- Hello. Does he reside here still? - Yes.
0:02:31 > 0:02:32What room is he in, please?
0:02:32 > 0:02:36Do you want us to accompany you, or can I give you a key or...
0:02:36 > 0:02:38Er, if you have a key, that would be brilliant.
0:02:43 > 0:02:44Hello there. Police.
0:02:44 > 0:02:47The man they're looking for isn't in,
0:02:47 > 0:02:50but the man who IS here admits he does know him.
0:02:50 > 0:02:52- OK, where is- BLEEP- at the moment?
0:02:54 > 0:02:58He's in the hospital? What hospital is it? That's the next thing I need.
0:02:59 > 0:03:00You don't know?
0:03:00 > 0:03:04The main suspect might not be here, but the room is littered
0:03:04 > 0:03:08with high-end designer goods, many with their labels still on.
0:03:08 > 0:03:10Listen to what my colleague is going to say to you
0:03:10 > 0:03:14cos it concerns you, it's very important. OK? Don't interrupt her.
0:03:14 > 0:03:17When she's finished speaking, then you can have your say, OK?
0:03:17 > 0:03:21I've been very patient with you. My patience doesn't last very long, OK?
0:03:21 > 0:03:24Stop speaking, sit down and shut up.
0:03:24 > 0:03:27Do not say another word, do you understand?
0:03:28 > 0:03:30The tough line the police are taking is a reflection
0:03:30 > 0:03:33of how seriously they take the offence...
0:03:34 > 0:03:38..because the main suspect they're after is no ordinary shoplifter.
0:03:40 > 0:03:43They believe he used to work at the high-end store
0:03:43 > 0:03:44where the thefts took place.
0:03:46 > 0:03:50After losing his job there, they believe the man would return to
0:03:50 > 0:03:55the store at night and help himself to high-value goods in the storeroom.
0:03:56 > 0:04:00Tim believes the thefts from this one store have generated
0:04:00 > 0:04:03tens of thousands of pounds of criminal profit.
0:04:04 > 0:04:06The room is packed with shop goods,
0:04:06 > 0:04:09but if they're to link them to the crime,
0:04:09 > 0:04:13they'll need to prove they're ones that have been stolen from the store.
0:04:13 > 0:04:17We've got some CCTV, a bag used to carry out some of the items.
0:04:17 > 0:04:21Wondering whether this bag in his left hand is one of these handbags,
0:04:21 > 0:04:24so we're seizing this as evidence as it's potentially stolen.
0:04:24 > 0:04:28So we're going to need to seize the laptop as well.
0:04:28 > 0:04:31Across town, word comes through from the other police team.
0:04:31 > 0:04:33Cheers, mate. Bye-bye.
0:04:33 > 0:04:35At a second address,
0:04:35 > 0:04:39they've found another huge cache of items that match those stolen.
0:04:39 > 0:04:43They've recovered a number of high-end handbags already.
0:04:43 > 0:04:46But the main suspect is still at large.
0:04:46 > 0:04:49We'll find him. With or without his help, we'll find him.
0:04:49 > 0:04:54But with luxury goods by the bucket-load piling up in the room...
0:04:54 > 0:04:57Yours for £880.
0:04:57 > 0:05:00..the team decide to take the man they have found
0:05:00 > 0:05:02back to the station for questioning.
0:05:02 > 0:05:06You're under arrest for handling stolen goods.
0:05:06 > 0:05:08The man is taken off to the station
0:05:08 > 0:05:11with as many luxury goods as the officers can carry.
0:05:11 > 0:05:13They continue the search of his room.
0:05:15 > 0:05:18Bucket-loads of shoes. Even just in this one bag of shoes
0:05:18 > 0:05:23I would estimate there's several thousand pounds' worth of shoes in here.
0:05:23 > 0:05:26The police take the items back to the station
0:05:26 > 0:05:29where they get the chance to go through them in detail.
0:05:31 > 0:05:34The station's beginning to fill up with designer goods.
0:05:34 > 0:05:37Sergeant Darren Bond has been in charge of the search
0:05:37 > 0:05:40at the second address this morning.
0:05:40 > 0:05:44So the property from this just one house that we seized,
0:05:44 > 0:05:47we're estimating between £13,000-£15,000
0:05:47 > 0:05:49in just in a handful of handbags.
0:05:49 > 0:05:51This is only the half of it, really.
0:05:51 > 0:05:53There's a lot more that's going to be recovered.
0:05:53 > 0:05:55Obviously, there's a number of people involved -
0:05:55 > 0:05:58there's more than one person involved in these offences.
0:05:58 > 0:06:01The man arrested at the first address is now taken to the cells,
0:06:01 > 0:06:03locked up, awaiting interview.
0:06:05 > 0:06:07All right?
0:06:07 > 0:06:10The main suspect, however, is still at large.
0:06:13 > 0:06:17Later, hot on his trail, the team get heavy at another location.
0:06:17 > 0:06:19This is our friend, the big red key.
0:06:28 > 0:06:30Halfway along Oxford Street,
0:06:30 > 0:06:34and a team of people are getting ready for a new arrival.
0:06:34 > 0:06:35In ten days' time,
0:06:35 > 0:06:38a major brand is launching its first UK store here.
0:06:38 > 0:06:42But it's not just any shop,
0:06:42 > 0:06:47it's the largest independent toyshop to open in London for 250 years.
0:06:49 > 0:06:53The toy store chain has 11 stores in the Middle East.
0:06:53 > 0:06:55Although owned and run by Brits,
0:06:55 > 0:06:59this is its first venture into the UK market.
0:06:59 > 0:07:03Oxford Street being the busiest street from a shopping perspective
0:07:03 > 0:07:05on a global scale, when the opportunity came up
0:07:05 > 0:07:08to secure this site, it was a no-brainer.
0:07:08 > 0:07:11This is the realisation of a dream.
0:07:11 > 0:07:13..That's it.
0:07:15 > 0:07:18The huge rents charged for such a prime location
0:07:18 > 0:07:19mean it's going to have to sell
0:07:19 > 0:07:22an enormous number of toys to be profitable,
0:07:22 > 0:07:24and the team know to do that
0:07:24 > 0:07:27they've got to get off to the best possible start
0:07:27 > 0:07:30by making a success of the opening.
0:07:30 > 0:07:31It's really good.
0:07:31 > 0:07:35So far, things are going well - the shop fit is proceeding to plan.
0:07:35 > 0:07:38- That's the big boy now.- The R2-D2! - Oh!
0:07:39 > 0:07:41They've selected over 100 staff,
0:07:41 > 0:07:45who are busy getting to grips with the products that they'll sell.
0:07:48 > 0:07:51The year's big sellers are expected to be toys tied in
0:07:51 > 0:07:55with the launch of a new Star Wars film, The Force Awakens.
0:07:55 > 0:07:57It's connected via Bluetooth...
0:07:57 > 0:07:59STAR WARS THEME PLAYS
0:07:59 > 0:08:02You get chills, man. There's always goose bumps when I hear that.
0:08:02 > 0:08:07Should be able to now put him on the floor. OK, BB-8, run away.
0:08:07 > 0:08:09- ALL:- Oh!
0:08:09 > 0:08:10Oh, my God.
0:08:12 > 0:08:15- Say no...- 'No, no, no.'
0:08:15 > 0:08:17To make the most of the gala opening,
0:08:17 > 0:08:21they've got a series of impressive displays and events planned -
0:08:21 > 0:08:24the main one being a display of large model dragons
0:08:24 > 0:08:27from the film How To Train Your Dragon.
0:08:27 > 0:08:30They're coming over from Paris to be installed in the atrium.
0:08:30 > 0:08:32Hi, it's Chris at the toy store.
0:08:32 > 0:08:37Making sure this goes smoothly is the job of product buyer Chris Ashton.
0:08:37 > 0:08:39And they're being delivered on Monday?
0:08:40 > 0:08:45And there's a secret Star Wars surprise planned for the staff.
0:08:45 > 0:08:48They don't know what it is, but they know it's being delivered tomorrow.
0:08:48 > 0:08:53It's all hush-hush, but I know for a fact that my excitement level is
0:08:53 > 0:08:56over the roof, my hairs are starting to stand, my arm hairs - boof!
0:08:56 > 0:08:59But while most things are in hand,
0:08:59 > 0:09:02there's still one potentially major issue -
0:09:02 > 0:09:05the construction of their bespoke lift.
0:09:05 > 0:09:06We've got a delay in the lift
0:09:06 > 0:09:08that could hold back the overall opening of the project.
0:09:08 > 0:09:11Parts are coming from continental Europe, parts need to come in,
0:09:11 > 0:09:14they don't fit, need to reorder them from another supplier -
0:09:14 > 0:09:18it's probably the part of the project that will stop us opening.
0:09:18 > 0:09:20Just a little worried at the moment!
0:09:21 > 0:09:24Toy store chief executive Peter Bracken is adamant -
0:09:24 > 0:09:27no working lift, no shop opening.
0:09:42 > 0:09:43Later...
0:09:43 > 0:09:45HE SPEAKS FRENCH
0:09:45 > 0:09:49..the arrival of the dragons causes communication problems...
0:09:51 > 0:09:52Guys, watch the ceiling!
0:09:53 > 0:09:57..and the shop staff are shown their surprise.
0:09:57 > 0:09:59- ALL:- Oh!
0:10:08 > 0:10:10With 30 million visitors a year,
0:10:10 > 0:10:14Oxford Street is Europe's busiest shopping street.
0:10:14 > 0:10:15This huge weight of numbers
0:10:15 > 0:10:19is most felt at the tube station at its heart - Oxford Circus.
0:10:21 > 0:10:24It's Britain's busiest railway station,
0:10:24 > 0:10:26so popular that on most weeknights
0:10:26 > 0:10:30it sees the sort of scenes you would only find at a football match.
0:10:30 > 0:10:34It happens when overcrowding on the platforms lead station staff
0:10:34 > 0:10:38to initiate temporary closures for customer safety,
0:10:38 > 0:10:41known as manning the gates.
0:10:41 > 0:10:45Hundreds queue at the four entrances to wait for the doors to reopen.
0:10:46 > 0:10:49It could be a recipe for chaos and danger,
0:10:49 > 0:10:53as welcome ambassador Michael Macau knows only too well.
0:10:53 > 0:10:56Guys, if you could try and move in as much as you can.
0:10:56 > 0:10:58Guys, can you get off the road, please?
0:10:58 > 0:11:02By day, Michael's job is to act as an information point for shoppers,
0:11:02 > 0:11:03but in the evenings
0:11:03 > 0:11:07he's got to do everything he can to keep people safe.
0:11:07 > 0:11:11It's 10 or 15 minutes past five now and it's rush hour time.
0:11:12 > 0:11:18Sure enough, as the clock hits 5:30pm, the first closure happens.
0:11:18 > 0:11:19Down in the station,
0:11:19 > 0:11:23Gerry Haynes is one of the team working the ticket gates.
0:11:23 > 0:11:27Gate closures are only ever introduced as a last resort,
0:11:27 > 0:11:30to avoid unsafe crowding on the platforms.
0:11:30 > 0:11:32We don't want the crowding to become dangerous,
0:11:32 > 0:11:35so we're stopping now before it gets dangerous.
0:11:35 > 0:11:39Above ground, it's up to Michael to make sure that everyone queues safely
0:11:39 > 0:11:40on a very busy corner.
0:11:40 > 0:11:42Sometimes it can take five minutes,
0:11:42 > 0:11:44sometimes it can take 10, up to 20 minutes,
0:11:44 > 0:11:47it's really depending on how they judge it downstairs.
0:11:47 > 0:11:51This time, after seven minutes, the station reopens.
0:11:57 > 0:12:00But only ten minutes later...
0:12:00 > 0:12:03So as you can see, it's closed down again.
0:12:03 > 0:12:07As the last few people get through the gates before they close,
0:12:07 > 0:12:08there's a scramble in the station
0:12:08 > 0:12:11and some people become separated from their friends.
0:12:11 > 0:12:16I need to close the gates, one way or the other. Hurry, hurry!
0:12:17 > 0:12:19It's now the height of rush hour,
0:12:19 > 0:12:22and a combination of shoppers, commuters and tourists
0:12:22 > 0:12:25creates gridlock at the southeast entrance.
0:12:25 > 0:12:27Guys, can you move in for me, please,
0:12:27 > 0:12:29just so people can get through the pavement? Thank you.
0:12:29 > 0:12:32Closures usually last five or ten minutes,
0:12:32 > 0:12:34but this one is lengthier
0:12:34 > 0:12:37and the crowds some of the worst they've ever encountered.
0:12:37 > 0:12:40Michael has his work cut out.
0:12:40 > 0:12:41Control, just to inform you,
0:12:41 > 0:12:44we've got a lot of people stepping out in front of buses.
0:12:44 > 0:12:46It's really starting to get a bit too busy. Over.
0:12:46 > 0:12:49This station's now been closed for 20 minutes.
0:12:49 > 0:12:51By now, the pavement is full to bursting.
0:12:51 > 0:12:54Guys, could you please try to move forward for us,
0:12:54 > 0:12:56so we can get some people on the pavement?
0:12:56 > 0:13:01The situation is so concerning, Michael calls in additional help.
0:13:01 > 0:13:05Oxford Street is one of the only shopping streets in the country
0:13:05 > 0:13:07to have its own dedicated security team,
0:13:07 > 0:13:10and they arrive to try and keep the crowd off the road.
0:13:10 > 0:13:12Can you please move off the road, please,
0:13:12 > 0:13:14for your own safety? Thank you.
0:13:16 > 0:13:20Finally, after 25 minutes, the gates reopen -
0:13:20 > 0:13:21and, to Michael's relief
0:13:21 > 0:13:25the crowd begins to filter down into the station.
0:13:25 > 0:13:27I'm pretty glad it's opened up now.
0:13:27 > 0:13:30As you can see, as you can probably see all the way down there,
0:13:30 > 0:13:33it's really reaching quite far, the line at the moment.
0:13:33 > 0:13:36Surprisingly, it's died down quicker than I thought it would.
0:13:36 > 0:13:40There are two more closures during the course of the evening
0:13:40 > 0:13:44and the crowds build up again, but not to the same dangerous levels.
0:13:44 > 0:13:49It's half past seven and rush hour is effectively over.
0:13:49 > 0:13:51Michael can finish his shift safe in the knowledge
0:13:51 > 0:13:56that he's played his part in getting Oxford Street visitors home safely.
0:13:56 > 0:13:59I'm guessing this is the last crowd that's going in.
0:13:59 > 0:14:00We'll be here tomorrow at the same time.
0:14:12 > 0:14:16The Oxford Street police team are on the trail of a high-level shoplifter
0:14:16 > 0:14:21they believe is responsible for tens of thousands of pounds of theft
0:14:21 > 0:14:23from one of the street's main stores.
0:14:23 > 0:14:26They've visited two addresses this morning, arrested one man
0:14:26 > 0:14:30and seized vast amounts of suspected stolen goods,
0:14:30 > 0:14:33but their main suspect is still at large.
0:14:33 > 0:14:38So this afternoon, a team led by PC Darren Bond is on its way
0:14:38 > 0:14:41to a third address linked to the suspect.
0:14:41 > 0:14:43They hope to find him here.
0:14:44 > 0:14:46Hello.
0:14:46 > 0:14:49Hello. Is anybody in before I force the door in?
0:14:49 > 0:14:52I'd rather you opened the door than me bashing it down,
0:14:52 > 0:14:55because unfortunately I've got a warrant to come in,
0:14:55 > 0:14:58So you'll need to repair it, not me.
0:14:58 > 0:15:03With no-one answering his calls, Darren decides to get on with it.
0:15:04 > 0:15:06This is our friend the big red key.
0:15:20 > 0:15:22- Do you want to swap?- Yes.
0:15:25 > 0:15:27- These locks are- BLEEP- hard work.
0:15:27 > 0:15:29THEY LAUGH
0:15:41 > 0:15:42Sometimes, one kick and they're in.
0:15:42 > 0:15:45Others, you're there for half an hour.
0:15:49 > 0:15:51Darren gets to work.
0:15:51 > 0:15:55Searching for the suspect, he heads straight to the back of the flat.
0:16:02 > 0:16:04Back door was open, which means...
0:16:04 > 0:16:06I certainly wouldn't leave my back door open,
0:16:06 > 0:16:09so there's a good chance that they've made out the back way
0:16:09 > 0:16:12but it's very difficult in back-to-back premises like this
0:16:12 > 0:16:14to cover the back door.
0:16:14 > 0:16:17It took them so long to get through the fortified front door,
0:16:17 > 0:16:19that anyone who WAS here is now long gone.
0:16:23 > 0:16:24No luck.
0:16:24 > 0:16:27Back inside, and even more evidence is piling up.
0:16:27 > 0:16:30These are all high-value shoes.
0:16:30 > 0:16:33All brand-new condition, as you can see.
0:16:33 > 0:16:37These type of things are £500, so we need to work out
0:16:37 > 0:16:41if they're linked to our theft on Oxford Street or not.
0:16:41 > 0:16:45The officers find post linking one of the suspects to this address.
0:16:45 > 0:16:48They seize computers they think might be connected
0:16:48 > 0:16:50to the suspect's online account,
0:16:50 > 0:16:53along with all the potentially stolen goods.
0:16:53 > 0:16:57With a van full of evidence, the team head back to the station.
0:16:59 > 0:17:02Later, the search for the main suspect continues.
0:17:02 > 0:17:05And - have the team got their man?
0:17:13 > 0:17:15At Oxford Street's brand-new toyshop,
0:17:15 > 0:17:20staff are preparing for the gala opening in five days' time...
0:17:21 > 0:17:23..and at 7:30am,
0:17:23 > 0:17:26head buyer Chris is waiting for the delivery of what will be
0:17:26 > 0:17:29the centrepiece display of the new store,
0:17:29 > 0:17:32two giant dragons from the movie How To Train Your Dragon.
0:17:32 > 0:17:35At the moment we're just waiting for the dragons to arrive.
0:17:35 > 0:17:37They were due here by seven.
0:17:37 > 0:17:41They're running late, but I'm just trying to find out where they are exactly.
0:17:41 > 0:17:44These are being sent over from France,
0:17:44 > 0:17:46with their crew from France to actually fit them.
0:17:46 > 0:17:51To hang the Dragons, Chris needs special ceiling rigs in place.
0:17:51 > 0:17:54One, above the main escalator, is already up -
0:17:54 > 0:17:56but he needs his lighting contractors to come
0:17:56 > 0:18:01and install the second one ASAP, and they're nowhere to be seen.
0:18:01 > 0:18:03The dragons are about 20 minutes away.
0:18:03 > 0:18:06It's not even... I don't even need them back on site this morning,
0:18:06 > 0:18:09they've got to be back on site within the hour.
0:18:09 > 0:18:12I mean, they've just got to get this stuff up.
0:18:12 > 0:18:16On the street outside, there's a special delivery from France.
0:18:17 > 0:18:20Tim Inskip is in charge of the displays in store,
0:18:20 > 0:18:21and he goes to say bonjour.
0:18:23 > 0:18:26- The guys fitting it?- Speak...French.
0:18:26 > 0:18:28OK.
0:18:28 > 0:18:32- Is that your colleague? - Two...- Two trucks.
0:18:37 > 0:18:39We'll, um... we'll wait for your crew.
0:18:42 > 0:18:44NERVOUS LAUGHTER
0:18:44 > 0:18:47There's a huge language difficulty
0:18:47 > 0:18:49in that I don't speak any French.
0:18:51 > 0:18:54Just getting my French member of staff to come down,
0:18:54 > 0:18:56so we can translate.
0:18:56 > 0:18:57Bonjour...
0:19:08 > 0:19:11With the language problem sorted for now, the team concentrate
0:19:11 > 0:19:15on getting the dragons into store and up to the first floor.
0:19:15 > 0:19:16This is just a baby...
0:19:16 > 0:19:20But the models are valuable and extremely fragile.
0:19:20 > 0:19:23- Oh, my God.- Watch the ceiling! - Guys, watch the ceiling!
0:19:27 > 0:19:28Careful!
0:19:30 > 0:19:32We need tall people on this side.
0:19:36 > 0:19:37Watch it.
0:19:38 > 0:19:40Come on.
0:19:40 > 0:19:41Clear.
0:19:42 > 0:19:43Woo!
0:19:46 > 0:19:49With the dragons in the store, the French team of fitters arrive too,
0:19:49 > 0:19:54and thankfully, the team leader Alexandre De Ville speaks English.
0:19:54 > 0:19:56- He is going there? - That's right, yeah.
0:19:56 > 0:19:58- And after in the middle?- Yes.
0:19:58 > 0:19:59OK.
0:19:59 > 0:20:01So for now, we start with that one
0:20:01 > 0:20:03and after we will see for the other one.
0:20:03 > 0:20:06It is challenging, but we will work together
0:20:06 > 0:20:09and try to do the best and have a good success.
0:20:09 > 0:20:10A great success.
0:20:11 > 0:20:13But the lighting contractors
0:20:13 > 0:20:17building the second ceiling rig still aren't here.
0:20:17 > 0:20:21At 11:00am, the lead rigger finally arrives on his own.
0:20:21 > 0:20:24You need to get your fitters here now, and we need this sorted.
0:20:24 > 0:20:25They are on their way.
0:20:25 > 0:20:27We phoned you,
0:20:27 > 0:20:29you've had since seven o'clock this morning to sort this.
0:20:29 > 0:20:32Pushing, pushing. We had...
0:20:32 > 0:20:36I'm not interested in why you haven't done it. It's ridiculous. You just need them here - now.
0:20:36 > 0:20:39He's now saying it's going to be at least another couple of hours.
0:20:39 > 0:20:42Well, he's expecting another couple of hours until his guys are here.
0:20:42 > 0:20:44Going to blow a gasket at them.
0:20:44 > 0:20:48Dragon problems. Who'd have thought you could have this many problems with two dragons?
0:20:48 > 0:20:50Without the riggers,
0:20:50 > 0:20:52Chris and Tim decide to put all efforts
0:20:52 > 0:20:54into hanging one dragon,
0:20:54 > 0:20:56from the rig above the escalators.
0:20:56 > 0:20:58He needs to be slanting like this.
0:20:58 > 0:21:01So he's facing down towards... the entrance.
0:21:18 > 0:21:19More, more.
0:21:21 > 0:21:23There you go, mate.
0:21:23 > 0:21:25That's good, though.
0:21:25 > 0:21:27Really good. That is really cool.
0:21:27 > 0:21:29It's nearly there.
0:21:29 > 0:21:32We just need to get their wings on and then have a final look at it.
0:21:39 > 0:21:41- APPLAUSE - Thank you.
0:21:41 > 0:21:43C'est parfait.
0:21:45 > 0:21:47Meanwhile, at the back of the shop,
0:21:47 > 0:21:51there's an arrival too, for the shop staff. New props.
0:21:51 > 0:21:53I've just heard the delivery has come in
0:21:53 > 0:21:54so I'm going to go down there now.
0:21:59 > 0:22:01Oh, my God!
0:22:03 > 0:22:05Oh, my God!
0:22:07 > 0:22:08You all right?
0:22:10 > 0:22:14What the staff don't know is there's another surprise in store.
0:22:14 > 0:22:17The props are costumes - and they're going to get to wear them.
0:22:17 > 0:22:20We thought it would be a good idea that for our grand opening
0:22:20 > 0:22:23we have you guys dressed in them.
0:22:26 > 0:22:29So we have a list.
0:22:29 > 0:22:30JB.
0:22:30 > 0:22:32APPLAUSE
0:22:34 > 0:22:36Fabian.
0:22:36 > 0:22:38CHEERING
0:22:38 > 0:22:40Dylan.
0:22:42 > 0:22:45- Louis.- Yes!
0:22:46 > 0:22:48Yes!
0:22:50 > 0:22:52- Later...- 25 minutes, everyone!
0:22:52 > 0:22:55..it's opening day for the toy store...
0:22:55 > 0:22:56hopefully.
0:23:12 > 0:23:16PC Alex Jones of the ORB police team is still looking for the man
0:23:16 > 0:23:21they suspect of a large-scale theft from an Oxford Street store.
0:23:21 > 0:23:22They've arrested one man
0:23:22 > 0:23:25and seized vast amounts of luxury designer goods.
0:23:27 > 0:23:31But the person they suspect of stealing them is still at large.
0:23:31 > 0:23:34There's a good chance that they've made out the back way.
0:23:34 > 0:23:37However, since their raids and arrests
0:23:37 > 0:23:40word has got back to the suspect that he's wanted by the police,
0:23:40 > 0:23:44and he's been in touch with PC Alex Jones through a solicitor.
0:23:44 > 0:23:48We received a phone call over the weekend...
0:23:48 > 0:23:52saying that he's happy to come in to the police station for an interview.
0:23:52 > 0:23:55He is going to be arrested for burglary.
0:23:55 > 0:23:59Yesterday we spoke to the store, who have confirmed that the items were
0:23:59 > 0:24:03stolen so at this stage, we're just waiting to go down and arrest him.
0:24:03 > 0:24:08It's big news - but she has no guarantee he'll turn up.
0:24:08 > 0:24:10There's a nervous wait.
0:24:12 > 0:24:16At 2:00pm, there's a call for her from the front desk.
0:24:16 > 0:24:18OK. I'll be down in two minutes.
0:24:20 > 0:24:24The suspect has arrived, and Alex heads down to make the arrest.
0:24:24 > 0:24:25- Hi,- BLEEP.
0:24:25 > 0:24:28And his solicitor? Hi there.
0:24:28 > 0:24:30It's the man they've been looking for.
0:24:30 > 0:24:31OK. Do you understand...?
0:24:31 > 0:24:33He's not pleased to see our cameras,
0:24:33 > 0:24:36but Alex doesn't let it get in the way.
0:24:36 > 0:24:39There's an allegation of burglary, basically.
0:24:39 > 0:24:41Do you have any response?
0:24:43 > 0:24:47OK. So your time of arrest is 14:09.
0:24:47 > 0:24:49OK, we'll go through to custody now.
0:24:50 > 0:24:52The man goes through to be interviewed.
0:24:52 > 0:24:56If you just wait there for me, please.
0:24:56 > 0:24:58Just no comment. Just no comment on everything.
0:24:59 > 0:25:00Did you want to bail him?
0:25:02 > 0:25:03We're going to have to.
0:25:03 > 0:25:07He gave a "no comment" interview, but that was expected.
0:25:07 > 0:25:11He will be bailed, but it's going to be quite a lot of work still left to do.
0:25:11 > 0:25:13So you've got all your details...
0:25:13 > 0:25:17The man is bailed, and since we filmed, his bail was extended.
0:25:17 > 0:25:20Whether he IS the man who stole the goods from the store
0:25:20 > 0:25:22remains to be seen.
0:25:22 > 0:25:24Either way, for the ORB team,
0:25:24 > 0:25:27locating so much stolen property strikes another heavy blow
0:25:27 > 0:25:31against anyone thinking of stealing goods from Oxford Street.
0:25:42 > 0:25:44As dawn breaks,
0:25:44 > 0:25:47Oxford Street is getting ready for its biggest arrival of the year.
0:25:47 > 0:25:52Above Bond Street tube station, the largest independent toyshop to open
0:25:52 > 0:25:57in London for 250 years is about to welcome its first customers.
0:25:57 > 0:25:59And preparations are so intense,
0:25:59 > 0:26:04the entire board of directors is having to muck in on the shop floor.
0:26:04 > 0:26:07But if they're to open on time, chief exec Peter Bracken
0:26:07 > 0:26:12has insisted their custom-built lift MUST be ready.
0:26:12 > 0:26:13And it's not.
0:26:17 > 0:26:21Richard Hudson is in charge of the shop fit.
0:26:21 > 0:26:22We are definitely to the wire.
0:26:22 > 0:26:25Everything now hinges on the lift.
0:26:25 > 0:26:28The lift team have been working round the clock all week.
0:26:29 > 0:26:31Reverse. Opposite...
0:26:33 > 0:26:35- We've got to do some load tests now. - OK.
0:26:35 > 0:26:38The lift's running up and down. We had a snapped cable...
0:26:38 > 0:26:43At 12:20pm, 20 minutes after they were supposed to have opened,
0:26:43 > 0:26:46the lift team think it's ready to be tested.
0:26:46 > 0:26:48Instead of using people, we use weights.
0:26:50 > 0:26:51It's a 26-person lift,
0:26:51 > 0:26:54so these weights represent the weight of 26 people.
0:26:56 > 0:26:58They've loaded the full load into the lift
0:26:58 > 0:27:00so we need to bring it up the top.
0:27:02 > 0:27:03And the test is a success.
0:27:03 > 0:27:06The lift is fine to be used for the time being,
0:27:06 > 0:27:08if an operator is present.
0:27:08 > 0:27:12It means the opening is now on - although six hours late.
0:27:12 > 0:27:15Very, very close to opening now. Very, very close.
0:27:17 > 0:27:20Got 25 minutes till we open, all right? 25 minutes.
0:27:20 > 0:27:23Get all the pieces of paper off the fixtures.
0:27:23 > 0:27:2525 minutes, everyone.
0:27:26 > 0:27:31Meanwhile, the selected few get ready for their big moment.
0:27:31 > 0:27:33Helmet onto the side...
0:27:33 > 0:27:35- Thank you. - It won't go on straight.
0:27:35 > 0:27:37And then spin it as it comes on to front.
0:27:39 > 0:27:41Everything is in place for opening.
0:27:42 > 0:27:46ALL: Five, four, three, two, one!
0:27:46 > 0:27:47WOOO!
0:27:51 > 0:27:55The store opens, and the first shoppers stream in.
0:27:55 > 0:27:57It's an amazing feeling.
0:27:57 > 0:27:59All our hard work has finally paid off.
0:28:01 > 0:28:04I mean, Oxford Street is a dream come true.
0:28:04 > 0:28:07You know you've done something right if you've opened on Oxford Street.
0:28:07 > 0:28:08There's been some tough moments,
0:28:08 > 0:28:11but yes, we're really, really excited to be open.
0:28:11 > 0:28:13Well done. Well done.
0:28:13 > 0:28:18Yeah, I'm very happy. I'm very tired but I'm very, very happy, yes.
0:28:18 > 0:28:20So, Oxford Street's latest addition
0:28:20 > 0:28:22throws open its doors
0:28:22 > 0:28:26to the next generation of shoppers from across the galaxy.