0:00:02 > 0:00:04It's the most famous shopping street in the world,
0:00:04 > 0:00:06in the heart of Britain's capital city.
0:00:06 > 0:00:12A mile and a half long with 30 million visitors each year.
0:00:12 > 0:00:17- With some of the world's most famous shops, biggest stars...- Kate Moss!
0:00:17 > 0:00:19..and busiest stations.
0:00:19 > 0:00:21Sorry, guys. Stand back for me.
0:00:21 > 0:00:24What does it take to keep it running 24 hours a day...
0:00:24 > 0:00:26'It's the busiest street in the world,'
0:00:26 > 0:00:27so it needs constant attention.
0:00:27 > 0:00:30- ..seven days a week?- Oi, clear off!
0:00:30 > 0:00:33You're going to be arrested on suspicion of attempted theft.
0:00:33 > 0:00:35'Are you ready, London?!'
0:00:35 > 0:00:38A street that never sleeps.
0:00:38 > 0:00:41This sort of thing wouldn't happen anywhere else.
0:00:42 > 0:00:43Oxford Street.
0:00:46 > 0:00:47Coming up...
0:00:47 > 0:00:48I think she's spooked.
0:00:48 > 0:00:50On the trail of the pickpockets...
0:00:50 > 0:00:52Hi, Acting Sgt Bond.
0:00:52 > 0:00:54..police crack down.
0:00:54 > 0:00:55Cuffs.
0:00:56 > 0:00:58There's a flagship store opening...
0:00:58 > 0:01:01if they can get it ready on time.
0:01:01 > 0:01:02We're all upset about it.
0:01:02 > 0:01:04It's going to be open and this guy's not really working.
0:01:04 > 0:01:07It's not good enough, Mike. Not good enough at all.
0:01:07 > 0:01:09The streets' drains spring a surprise.
0:01:09 > 0:01:12- Ooh! - It really, really, really reeks.
0:01:12 > 0:01:18And there's a wedding proposal afoot if the groom can overcome his nerves.
0:01:18 > 0:01:21Hopefully, she can say yes!
0:01:29 > 0:01:33To make sure Oxford Street stays as one of the safest major
0:01:33 > 0:01:35shopping destinations in the world,
0:01:35 > 0:01:39the Metropolitan Police have set up a dedicated team just to police it
0:01:39 > 0:01:41known as ORB.
0:01:45 > 0:01:49Today, two plainclothes members of the team, Acting Sgt Darren Bond
0:01:49 > 0:01:53and PC Alex, are out on patrol in an unmarked car
0:01:53 > 0:01:56when a call comes through that snaps them into action.
0:02:07 > 0:02:10A security guard at a nearby shop has called to say
0:02:10 > 0:02:12he's spotted a suspected dipper,
0:02:12 > 0:02:16someone who surreptitiously fishes in bags to steal valuables.
0:02:16 > 0:02:20He believes he's seen her trying her luck in a customer's handbag
0:02:20 > 0:02:21and he's begun to follow her.
0:02:27 > 0:02:31The officers are only minutes away but moving far too slowly.
0:02:31 > 0:02:35Darren won't let the midday traffic come between him and a thief.
0:02:42 > 0:02:43Still on the wrong side of the road,
0:02:43 > 0:02:46Alex tries to get to the bottom of what's going on.
0:02:53 > 0:02:54Leaving the car on the pavement,
0:02:54 > 0:02:57they race towards the last sighting of the suspect.
0:03:02 > 0:03:05The officers have to catch up with her without being noticed.
0:03:05 > 0:03:08Although they have the security guard's report, they want to see
0:03:08 > 0:03:12if she'll try and steal again, so they can catch her in the act.
0:03:12 > 0:03:15She's walking up Regent Street, towards Oxford Street.
0:03:15 > 0:03:18They begin what they call the follow.
0:03:18 > 0:03:21So you really need this to play out, yeah? OK.
0:03:21 > 0:03:26The officers don't want her to see them and take every precaution.
0:03:26 > 0:03:28Just mix up the appearance a little bit.
0:03:28 > 0:03:30They follow for 300 metres,
0:03:30 > 0:03:33doing their best to stay at a safe distance.
0:03:33 > 0:03:36But the woman is no longer lingering in shops.
0:03:36 > 0:03:40She's walking a direct route to the Oxford Circus underground entrance,
0:03:40 > 0:03:43and Darren thinks he might be in trouble.
0:03:43 > 0:03:44I think she's spooked.
0:03:44 > 0:03:48Darren's sure the woman has now worked out she's being followed.
0:03:48 > 0:03:50She heads down the steps to the station.
0:03:50 > 0:03:52He can't risk losing her,
0:03:52 > 0:03:55so Darren makes the call for his colleague to move in.
0:03:57 > 0:03:58Cuffs.
0:04:02 > 0:04:04The search doesn't turn up anything of interest,
0:04:04 > 0:04:08but Darren wasn't expecting her to have any of the victim's property.
0:04:08 > 0:04:12In England, if you try to steal and put your hand in somebody's bag,
0:04:12 > 0:04:16you try to unzip somebody's handbag, that's an offence.
0:04:16 > 0:04:19PC Alex speaks to the security guard who first alerted them
0:04:19 > 0:04:22and is now back in his own shop retrieving the CCTV.
0:04:27 > 0:04:32And their investigations throw up something else totally unexpected.
0:04:32 > 0:04:36Despite being dressed like a wealthy Arab shopper in a headscarf,
0:04:36 > 0:04:40the woman is Bulgarian and, police believe, not a Muslim.
0:04:42 > 0:04:46She's not dangerous, so they take her back to the station in the same car.
0:04:46 > 0:04:49Darren thinks the headscarf is a disguise.
0:04:49 > 0:04:51It's very easy for them to dress up with a headscarf
0:04:51 > 0:04:54to look like another Arab female.
0:04:54 > 0:04:58Allows them to get close to their victims and not be noticed.
0:04:58 > 0:05:00Stand against here and look.
0:05:00 > 0:05:03It's an aggravating factor to the offence.
0:05:03 > 0:05:05Almost like going equipped to steal
0:05:05 > 0:05:07from somebody with a foil-lined bag, etc.
0:05:07 > 0:05:09She's using that as a disguise
0:05:09 > 0:05:12to allow her to facilitate her stealing.
0:05:12 > 0:05:15Running her details through the system has thrown up
0:05:15 > 0:05:16some interesting results.
0:05:16 > 0:05:21She is apparently known in Germany as a member of an organised crime gang
0:05:21 > 0:05:24and the address she's given doesn't feel right.
0:05:33 > 0:05:36We're going to try and see if that is a good address.
0:05:36 > 0:05:39If we're not happy, we're going to ask the custody sergeant
0:05:39 > 0:05:42to consider not giving her bail, put her straight in front of the court.
0:05:44 > 0:05:49Over 300 notes in the police database for one address rings alarm bells.
0:05:49 > 0:05:51They think she might be giving out a common holding address
0:05:51 > 0:05:54that's nothing to do with her.
0:05:54 > 0:05:57This is something they want to check out.
0:05:57 > 0:06:01Sgt Carling decides to take a small team to go and have a look.
0:06:02 > 0:06:05Later, the team reach the address,
0:06:05 > 0:06:08but it looks like someone's been here before them.
0:06:08 > 0:06:10This door has been put in by the police.
0:06:18 > 0:06:22Opening a new flagship store on Oxford Street is a big deal.
0:06:22 > 0:06:25Soaring rents in such a prime shopping location
0:06:25 > 0:06:30mean it's expensive and any new arrival has to be profitable.
0:06:30 > 0:06:33And the best way to ensure your new place is a smash hit
0:06:33 > 0:06:37is to make as big a splash as possible with the opening.
0:06:37 > 0:06:40Which is what trainer chain JD is planning to do
0:06:40 > 0:06:43with its brand-new flagship Oxford Street store.
0:06:44 > 0:06:47It's a massive undertaking for the chain.
0:06:47 > 0:06:49It's the biggest shop that we've ever opened.
0:06:49 > 0:06:52At the moment, we've got an empty shell, and in under a week,
0:06:52 > 0:06:55we'll have a brand-new megastore to open for everyone.
0:06:55 > 0:06:58So today, we've got 12 18-tonne trucks coming
0:06:58 > 0:07:00with all the stock on them.
0:07:00 > 0:07:02Shop manager James is in charge of getting
0:07:02 > 0:07:06all 216 tonnes of stock into the store.
0:07:06 > 0:07:07All right, guys!
0:07:07 > 0:07:10Get everyone spread out and then we'll start loading it off.
0:07:11 > 0:07:13To cope with such a massive new store,
0:07:13 > 0:07:17the company has invested in some cutting-edge tech wizardry.
0:07:18 > 0:07:21They've got a brand-new bespoke trainer lift.
0:07:21 > 0:07:24It's been designed to get trainers from the stock room shelf
0:07:24 > 0:07:27to customers' feet in no more than 30 seconds.
0:07:29 > 0:07:31It should be running constantly,
0:07:31 > 0:07:36but the experimental technology is having teething problems.
0:07:36 > 0:07:38You can see here that somebody has actually
0:07:38 > 0:07:40pushed the boxes forward too much.
0:07:40 > 0:07:42"Do not push the boxes forward."
0:07:42 > 0:07:44And now we have to restart the system.
0:07:45 > 0:07:47This should be idiot proof.
0:07:47 > 0:07:50No doubt some idiot will find a way of causing a problem
0:07:50 > 0:07:52that I'll have to come back and address.
0:07:52 > 0:07:56The shop have only got a week to get the lift up and running properly
0:07:56 > 0:07:58before they open.
0:07:58 > 0:08:01While the shop team work on getting that right, across town,
0:08:01 > 0:08:03JD are working on something else
0:08:03 > 0:08:05to make sure the opening goes with a bang.
0:08:07 > 0:08:10JD's marketing team have set up a nationwide competition
0:08:10 > 0:08:13to find a new face for the Oxford Street store.
0:08:16 > 0:08:19Thousands of youngsters have attended photo shoots
0:08:19 > 0:08:23up and down the UK to try and get chosen.
0:08:23 > 0:08:27The winners will be plastered on advertising across the new shop.
0:08:27 > 0:08:31It's the brainchild of marketing director Steve White.
0:08:31 > 0:08:34It gives a reality to the people that we photograph and use
0:08:34 > 0:08:36cos they come from an everyday stable.
0:08:36 > 0:08:39The main thing is, I would say, close to the consumer.
0:08:39 > 0:08:42Every time I take a photo, I want to see something a bit different, OK?
0:08:42 > 0:08:43- A bit different?- That's great.
0:08:45 > 0:08:49And a week later in Manchester, Steve's overseeing the final audition
0:08:49 > 0:08:52with the winners of the regional heats.
0:08:52 > 0:08:55- Come on, smile. That's it! Cool. - That's great.
0:08:55 > 0:08:59Brooke was selected in London and is one of the first on set.
0:08:59 > 0:09:01She's good but needs some coaching.
0:09:01 > 0:09:03Just take the tension out of your legs.
0:09:03 > 0:09:06So just slightly bring them forward, your knees. Slightly relax them.
0:09:06 > 0:09:08It's quite a change for Charlie,
0:09:08 > 0:09:12who was preparing to join the Royal Marines.
0:09:12 > 0:09:15Getting used to people just jumping in and fixing things.
0:09:15 > 0:09:17It's all part of the job, I suppose.
0:09:17 > 0:09:21- Just been demonstrating how to model.- You have? How brilliant.
0:09:21 > 0:09:22HE LAUGHS
0:09:22 > 0:09:24Have you seen my legs?
0:09:24 > 0:09:26Steve's legs might not impress but Ramone,
0:09:26 > 0:09:30who came through the Manchester casting, certainly does.
0:09:30 > 0:09:33He's got that dead masculine structure to the top of his body,
0:09:33 > 0:09:34- hasn't he?- Fantastic.
0:09:34 > 0:09:37It's still early but the photographers
0:09:37 > 0:09:38already have some favourites.
0:09:38 > 0:09:41- It's really good. I love that. - Yeah, she's brilliant.
0:09:41 > 0:09:44- Good. A good find, then. - Yeah.- Great.
0:09:44 > 0:09:48If I could be the face of JD Oxford Street, that would just be amazing.
0:09:48 > 0:09:50Absolutely loved it, can't wait to come back.
0:09:50 > 0:09:52Fingers crossed I will be a winner.
0:09:54 > 0:09:58Both Charlie and Brooke, as well as fellow finalist Ramone,
0:09:58 > 0:10:02were selected to be the faces of the new Oxford Street store.
0:10:02 > 0:10:05- This is mental! - HE LAUGHS
0:10:05 > 0:10:08Later, it's the day before the opening and the boss is in town.
0:10:08 > 0:10:10Here he comes.
0:10:10 > 0:10:13And the store's teething problems continue.
0:10:13 > 0:10:14I haven't got a clue at the moment.
0:10:22 > 0:10:25Visitors come to Oxford Street to soak up
0:10:25 > 0:10:28the glamour of its high-end stores and luxury products.
0:10:28 > 0:10:30What they don't see is the work
0:10:30 > 0:10:34that goes on behind the scenes to keep it running.
0:10:34 > 0:10:38There's a small army of tradesmen and engineers that operate unseen.
0:10:38 > 0:10:42And one of those is Dave Taylor.
0:10:42 > 0:10:44He's been a plumber for over 20 years.
0:10:44 > 0:10:47Today, he's covering the West End of London.
0:10:47 > 0:10:50And at the centre of that patch is Oxford Street.
0:10:52 > 0:10:53The West End ain't my favourite place.
0:10:53 > 0:10:55I'd rather much be out in the suburbs
0:10:55 > 0:10:57on a lovely little cul-de-sac somewhere
0:10:57 > 0:11:00having a nice cup of tea and unblocking an old lady's drain.
0:11:00 > 0:11:02But it's not always like that.
0:11:02 > 0:11:04Today, he's primed for emergency callouts,
0:11:04 > 0:11:07and that could mean anything and everything.
0:11:07 > 0:11:12Out in the van, it's not long before he gets his first call of the day.
0:11:12 > 0:11:16Hello? Yeah, I'll be as quick as I can. I'm in the area.
0:11:16 > 0:11:18Place just off the back of Oxford Street.
0:11:18 > 0:11:21Old lady seems to be in a bit of a panic. Very bad smells.
0:11:23 > 0:11:25Moments later, Dave's at the address.
0:11:25 > 0:11:30Nina runs a beauty PR company from the ground floor of her home.
0:11:30 > 0:11:32- Nina?- Yes, hi.- Dave Taylor. - Hi, Dave.- How are you doing?
0:11:32 > 0:11:36She's got some kind of plumbing problem in her boardroom,
0:11:36 > 0:11:37and it's not very nice.
0:11:37 > 0:11:41Yes, this is where all my clients come and it stinks.
0:11:41 > 0:11:45- OK.- Keep getting a really horrible smell in here.- OK.
0:11:45 > 0:11:48Nina needs the problem sorted.
0:11:48 > 0:11:51She has to be able to meet with clients here.
0:11:51 > 0:11:55Everything here is about beautiful smells and lovely products.
0:11:55 > 0:11:57It's slightly embarrassing, to say the least,
0:11:57 > 0:12:00that they come to this prestigious PR consultancy
0:12:00 > 0:12:05to just smell this rank smell of drains, actually.
0:12:05 > 0:12:06Drains, sewage.
0:12:07 > 0:12:11Dave moves outside to have a look under the manhole by the front door.
0:12:12 > 0:12:14Ooh, there's your problem!
0:12:15 > 0:12:18Ooh! Wow!
0:12:18 > 0:12:20HE COUGHS
0:12:20 > 0:12:22That is pretty straightforward,
0:12:22 > 0:12:24to tell you where the smell's coming from.
0:12:24 > 0:12:26I would say that's been blocked for quite a while because...
0:12:26 > 0:12:31..that is extra thick compacted sewage.
0:12:31 > 0:12:34You shouldn't be able to stand screwdrivers up
0:12:34 > 0:12:36in the middle of the chamber.
0:12:36 > 0:12:37That...
0:12:37 > 0:12:38is not good.
0:12:38 > 0:12:43Dave's seen a lot of drains, and it takes a lot of sewage to impress him.
0:12:43 > 0:12:45But he can't resist sharing the experience.
0:12:45 > 0:12:48- Hi, Nina?- Coming down.
0:12:48 > 0:12:50- Have you got a second, sweetheart? - Yeah, yeah, yeah.
0:12:50 > 0:12:51Oh, no!
0:12:51 > 0:12:54- Look.- Oh, I can't bear it. That...
0:12:54 > 0:12:56It shouldn't be there, it should be down below the ground.
0:12:56 > 0:13:00- It should be gone.- Grace? Gracie!
0:13:00 > 0:13:03Nina can hardly believe it.
0:13:03 > 0:13:06- That's the whole street's. - No, that's you.
0:13:06 > 0:13:07SHE LAUGHS
0:13:07 > 0:13:09It's disgusting.
0:13:09 > 0:13:11I've never seen anything like that.
0:13:12 > 0:13:15Yeah, not very nice. Not very nice.
0:13:15 > 0:13:16Dave's found the problem,
0:13:16 > 0:13:19but now he has to work out how to deal with it.
0:13:19 > 0:13:21I need to get it clear to see if there could be something
0:13:21 > 0:13:23stuck in the trap at the bottom.
0:13:23 > 0:13:24It could be collapsed.
0:13:24 > 0:13:26He's got a high-pressure hose in his van
0:13:26 > 0:13:30and he taps into the mains water supply down the street.
0:13:30 > 0:13:34Until he can clean out the drain, he won't know if it's a simple fix.
0:13:34 > 0:13:36If he can't get it running,
0:13:36 > 0:13:38Nina might have to put up with the smell for a while.
0:13:41 > 0:13:42What I'm trying to do here -
0:13:42 > 0:13:44it's probably going to smell a bit worse now -
0:13:44 > 0:13:46I'm going to try and break this up a bit on the top,
0:13:46 > 0:13:47this crust.
0:13:48 > 0:13:53Later, we'll see if Dave can get Nina's pipes flowing again.
0:13:53 > 0:13:54It's pretty nasty.
0:14:02 > 0:14:05Back at the new JD store on Oxford Street,
0:14:05 > 0:14:09it's 24 hours until opening, and there's still much to do.
0:14:09 > 0:14:11Oh, no, not like that!
0:14:12 > 0:14:13No!
0:14:13 > 0:14:15The last-minute preparations continue.
0:14:15 > 0:14:19Downstairs, Steve is waiting for chairman Peter Cowgill
0:14:19 > 0:14:21to show off his team's work.
0:14:21 > 0:14:22Where is he now? I'm getting anxious.
0:14:22 > 0:14:24Has he got lost? Here he comes!
0:14:25 > 0:14:28- Welcome to the new store, chairman.- Thank you.
0:14:28 > 0:14:31Immediately, Peter spots something he doesn't like.
0:14:31 > 0:14:32We don't need the G.
0:14:32 > 0:14:34The problem with the G is, obviously,
0:14:34 > 0:14:36I think there are very few people who don't understand
0:14:36 > 0:14:38that they're on the ground floor
0:14:38 > 0:14:40when they've just walked in off the pavement,
0:14:40 > 0:14:43so I don't really think we need to tell 'em that, G for ground.
0:14:43 > 0:14:45Steve here will have that done for Monday.
0:14:45 > 0:14:47Certainly, chairman. Certainly.
0:14:47 > 0:14:49Aside from some minor design quibbles,
0:14:49 > 0:14:51Peter's pleased with the shop.
0:14:51 > 0:14:55I mean, it's on the prime street in Europe, top of the tree.
0:14:55 > 0:14:57Um, and I've not seen anything that competes with it.
0:14:57 > 0:15:00The marketing team are also in town.
0:15:00 > 0:15:04Last time, we saw them pick three faces of JD -
0:15:04 > 0:15:08Brooke, Charlie and Ramone.
0:15:08 > 0:15:12And it's Ramone they've brought with them to film a special video
0:15:12 > 0:15:15to showcase some more of the store's new technology.
0:15:15 > 0:15:19And he's been working on a new look for the occasion.
0:15:19 > 0:15:21I think they quite like it when I look stern.
0:15:21 > 0:15:23Um, so I've nicknamed that one Black Steel,
0:15:23 > 0:15:25because I use it quite regularly now.
0:15:25 > 0:15:27Then give us the Black Steel.
0:15:29 > 0:15:31Looking cool. Cool as you like, innit?
0:15:31 > 0:15:33HE LAUGHS
0:15:33 > 0:15:35He nails it every time!
0:15:36 > 0:15:39After months of planning, the new store is ready.
0:15:39 > 0:15:42The doors will open at 9am tomorrow morning.
0:15:42 > 0:15:44Regional manager Kevin is a happy man.
0:15:44 > 0:15:47Just wanted to thank everyone, it's been fantastic.
0:15:47 > 0:15:48Thanks very much and well done.
0:15:51 > 0:15:55But the store has one final challenge to throw at them,
0:15:55 > 0:15:57the escalator to the first floor has broken.
0:15:57 > 0:16:02Manager Moz has tried turning it off and on again, but that hasn't worked.
0:16:02 > 0:16:03It's not happening, mate.
0:16:05 > 0:16:06An engineer is called.
0:16:06 > 0:16:10If it can't be fixed, staff will have to direct customers
0:16:10 > 0:16:14to the upper floors through the shop via the stairs or lift.
0:16:14 > 0:16:16All right. So, boys, I'll see you in the morning, yeah?
0:16:16 > 0:16:18HE LAUGHS
0:16:23 > 0:16:27Finally, at 11.30pm, the engineer arrives.
0:16:27 > 0:16:31But it's immediately apparent this might not be a simple fix.
0:16:31 > 0:16:32I haven't got a clue at the moment.
0:16:33 > 0:16:35Is it a case of one of the belts going?
0:16:35 > 0:16:37I just don't know, there's something not right there.
0:16:37 > 0:16:39The reset button feels a bit moody and all.
0:16:39 > 0:16:42The engineer isn't the escalator's original installer.
0:16:42 > 0:16:44They couldn't be reached.
0:16:44 > 0:16:47In a bid to try and fix it, he's woken up his boss.
0:16:47 > 0:16:50There's a reset button. Doing that, that ain't doing nothing either.
0:16:50 > 0:16:52I'm pushing it, I'm holding it down, I've pushed it a few times.
0:16:52 > 0:16:56- Doing nothing.- But he can't help either.- Fingers crossed.
0:16:56 > 0:16:58I don't want to just abandon ship, mate.
0:16:58 > 0:17:00This is their flagship store and all that.
0:17:00 > 0:17:03The store opens at nine o'clock tomorrow morning.
0:17:03 > 0:17:06We have up until then to get this sorted,
0:17:06 > 0:17:09so we're working on the next nine hours.
0:17:09 > 0:17:13Later, the success of opening day hangs by a shoelace.
0:17:13 > 0:17:16- Sweetie, you got a scanner?- They're all dead.- They're all dead?- Yes!
0:17:27 > 0:17:31At a property just off Oxford Street, plumber Dave Taylor is battling
0:17:31 > 0:17:35a huge back-up of sewage at PR consultant Nina's house.
0:17:35 > 0:17:39It's disgusting. I've never seen anything like that.
0:17:39 > 0:17:42He thinks the drain's been blocked up for a while.
0:17:42 > 0:17:44So you wouldn't drive your car, would you, for three years
0:17:44 > 0:17:46without servicing it?
0:17:46 > 0:17:47It's a bit like a drain.
0:17:47 > 0:17:49People think they can chuck everything down the drain
0:17:49 > 0:17:52and it's just all going to go away. Well, actually, it don't.
0:17:52 > 0:17:54So they need a bit of service every now and again.
0:17:56 > 0:17:59Dave's used to the smell, but Nina is struggling to cope.
0:17:59 > 0:18:02It really, really, really, really reeks.
0:18:03 > 0:18:05But thank God we've got some candles.
0:18:05 > 0:18:07It's probably going to smell worse now
0:18:07 > 0:18:09because I've just disturbed it all.
0:18:09 > 0:18:10Candles?
0:18:10 > 0:18:12Probably won't make any difference at all, but you know...
0:18:12 > 0:18:16Luckily as a beauty PR, Nina has a number of different products
0:18:16 > 0:18:18to try and cover up the odour.
0:18:18 > 0:18:21I've got to say, the smell is so, so bad.
0:18:22 > 0:18:26Oh, that nothing is going to do it, nothing's going to do it.
0:18:26 > 0:18:30Outside, Dave is still trying to get to the bottom of the sewage problem.
0:18:30 > 0:18:31Keeps you fit!
0:18:32 > 0:18:34You see, that's what happens, it gets caught in there.
0:18:34 > 0:18:36There's a big U-bend there.
0:18:37 > 0:18:40Finally, with the blockage removed, it's clear.
0:18:40 > 0:18:44After a hose down and some disinfectant, it's all good as new.
0:18:44 > 0:18:47- Thank you so much.- It was my pleasure, you're more than welcome.
0:18:47 > 0:18:49Thank you. OK, I'm going to go and do the big flush.
0:18:49 > 0:18:51- Yeah, on both toilets, yeah? - Yeah, OK.
0:18:53 > 0:18:55Perfect, that's how they're supposed to work.
0:18:55 > 0:18:57It's taken an hour and a half,
0:18:57 > 0:18:59but Dave's got everything working again.
0:18:59 > 0:19:02Nina, however, has another problem.
0:19:02 > 0:19:05Since you've done that, I'm now hearing in my wall by my desk
0:19:05 > 0:19:08this scratching. I absolutely promise you, three times.
0:19:10 > 0:19:11Scratching on the wall.
0:19:11 > 0:19:14If you've got rats, they've come in from somewhere else
0:19:14 > 0:19:15and they've got in behind the cavity.
0:19:15 > 0:19:17That scratching continues,
0:19:17 > 0:19:21- you're probably better off to get pest control in, all right?- OK.
0:19:21 > 0:19:23- Sorry about that. - No, don't you worry.
0:19:23 > 0:19:24- I can sort your drain out but... - No, no!
0:19:24 > 0:19:26HE LAUGHS
0:19:26 > 0:19:28And with that, Dave's done.
0:19:28 > 0:19:32Another happy customer. And he can get back on the road,
0:19:32 > 0:19:35ready for the next Oxford Street flood or blockage.
0:19:39 > 0:19:42Oh, God, it's going again, Grace!
0:19:42 > 0:19:44Oh, Grace. Please come and listen.
0:19:54 > 0:19:56Whether it's the world-famous landmarks,
0:19:56 > 0:19:58river views or luxury outlets, every year,
0:19:58 > 0:20:01millions of foreign visitors come to London,
0:20:01 > 0:20:04hoping to capture a little bit of its romance.
0:20:06 > 0:20:09And later this week, one Chinese businessman is hoping
0:20:09 > 0:20:12a bit of the capital's magic will rub off on him
0:20:12 > 0:20:13and his girlfriend, Natalie.
0:20:15 > 0:20:16- Hi!- OTHERS:- Hi!
0:20:16 > 0:20:18Hello, hi, hi, hi!
0:20:18 > 0:20:22Ben first met the love of his life over afternoon tea at a hotel
0:20:22 > 0:20:25just off Oxford Street when they were students.
0:20:25 > 0:20:29They fell in love and now he plans to propose to her.
0:20:29 > 0:20:30But to do it right,
0:20:30 > 0:20:34he's hoping to wow her with a bit of old-world British charm.
0:20:34 > 0:20:38So he's planning on surprising her on an Oxford Street bus tour
0:20:38 > 0:20:40while taking afternoon tea.
0:20:42 > 0:20:45I want to have a big surprise in her life,
0:20:45 > 0:20:48so I think if we can have an afternoon tea here
0:20:48 > 0:20:51and I propose to her, it will be a great, great surprise.
0:20:53 > 0:20:56The pressure of making sure it all goes to plan
0:20:56 > 0:20:59has fallen on the shoulders of the wedding planner Maggie Lun
0:20:59 > 0:21:01and her team.
0:21:01 > 0:21:03Nice to meet you.
0:21:03 > 0:21:07It's a challenge to get all the things sorted with the videographer,
0:21:07 > 0:21:12photographer, us, the wedding planning company.
0:21:12 > 0:21:15Um, it's all about teamwork, how we can make it right.
0:21:17 > 0:21:20Maggie's planned the proposal with military precision.
0:21:20 > 0:21:23We'll try to put decorations on that window.
0:21:23 > 0:21:25She's block-booked a double-decker bus tour
0:21:25 > 0:21:30run by a Covent Garden bakery which gives you a cream tea as you travel.
0:21:30 > 0:21:33And this morning, she's come with Ben and her team
0:21:33 > 0:21:35to check on the preparations.
0:21:35 > 0:21:36How is it going to be?
0:21:36 > 0:21:38The groom is going to take some friends with him
0:21:38 > 0:21:41to just pretend it's going to be...
0:21:41 > 0:21:44- Tourist.- A tour, like a sightseeing tour.
0:21:44 > 0:21:47And then the proposal will be happening on the upper deck.
0:21:47 > 0:21:50- Hello. Pleased to meet you.- Hi.
0:21:50 > 0:21:53The success or failure of the surprise proposal
0:21:53 > 0:21:57is reliant on groom-to-be Ben getting his lines right.
0:21:57 > 0:21:59Ben's here now to get in some practice.
0:21:59 > 0:22:01On the day, he's got to sit in the right place
0:22:01 > 0:22:04so the proposal can be captured on camera.
0:22:04 > 0:22:05So, this is the point.
0:22:05 > 0:22:07There will be the camera.
0:22:07 > 0:22:11So try not to face your back at me or any other cameras on the day.
0:22:12 > 0:22:16- We are the friends, is that right? - I will be the waitress.
0:22:16 > 0:22:19Maggie is not just concerned with where Ben sits.
0:22:19 > 0:22:23Proposing on bended knee is a relatively recent phenomena in China.
0:22:23 > 0:22:27And Maggie is concerned Ben might not get it quite right.
0:22:27 > 0:22:28She thinks he needs a rehearsal.
0:22:30 > 0:22:33Let me demonstrate. You stand back, you can take a look, yeah?
0:22:33 > 0:22:36When you walk in, yeah? Obviously, you're going to hold her hand.
0:22:36 > 0:22:39Please, sit down. Then you can start to do your proposal.
0:22:39 > 0:22:40You have your...
0:22:40 > 0:22:42And now, open your ring, "Will you marry me?"
0:22:42 > 0:22:45I don't know what you're going to say but...
0:22:45 > 0:22:47OK, um...
0:22:47 > 0:22:51Maggie is not convinced Ben's fully grasped her vision.
0:22:51 > 0:22:54- Um, right...yes...- Don't be shy.
0:22:54 > 0:22:57- SHE LAUGHS - So you just... You can...
0:22:57 > 0:23:00- Knees down?- Yes.- Probably just here.
0:23:00 > 0:23:03Oh, my God! I'm going to cry!
0:23:03 > 0:23:08- And then what's going to happen? So...- What are you going to say?
0:23:08 > 0:23:13- Please say yes.- Um, OK! - "Please say yes!"
0:23:13 > 0:23:14So you need to...
0:23:14 > 0:23:15think about your speech.
0:23:15 > 0:23:19For the wedding planners, the speech Ben must make before revealing
0:23:19 > 0:23:21the ring is of utmost importance.
0:23:21 > 0:23:24You have to make her special.
0:23:24 > 0:23:26You have to let her know that you really love her.
0:23:26 > 0:23:29- You want her to cry, basically.- OK.
0:23:29 > 0:23:32You have to go home and think about your speech.
0:23:32 > 0:23:34I will do that, I will do that.
0:23:36 > 0:23:39The enormity of the task has dawned on Maggie.
0:23:39 > 0:23:41I'm nervous for the groom, really.
0:23:41 > 0:23:44He hasn't done anything like this before
0:23:44 > 0:23:46and, you know,
0:23:46 > 0:23:50we have to push him a little bit to get things right.
0:23:50 > 0:23:52Uh...
0:23:53 > 0:23:56Um, I'm a little bit nervous.
0:23:56 > 0:23:58Very excited.
0:23:58 > 0:24:01Uh, hopefully she can say yes.
0:24:04 > 0:24:06Later... SHE LAUGHS
0:24:06 > 0:24:07Ben's on one knee.
0:24:11 > 0:24:13But will Natalie say yes?
0:24:22 > 0:24:26The Oxford Street police team have arrested a suspected pickpocket
0:24:26 > 0:24:28who was posing as a wealthy Arab shopper.
0:24:28 > 0:24:31Stand against here and look.
0:24:31 > 0:24:33She's provided them with an address,
0:24:33 > 0:24:36and now they're on their way to check it out.
0:24:36 > 0:24:38But they have their suspicions about it.
0:24:38 > 0:24:41They think it might be a fake holding address.
0:24:41 > 0:24:43If they have reason to believe she doesn't live there,
0:24:43 > 0:24:46then they won't need to bail her
0:24:46 > 0:24:49and can keep her overnight to charge her the next day.
0:24:49 > 0:24:51They arrive at the building.
0:24:51 > 0:24:54They are looking for someone to corroborate the woman lives here.
0:24:54 > 0:24:57But already, her story is beginning to fall apart.
0:24:58 > 0:25:04She put 1/4, we've got 8. So we shall try each one in turn.
0:25:07 > 0:25:08They're in.
0:25:08 > 0:25:12And although they still don't know which door is their target,
0:25:12 > 0:25:13one stands out.
0:25:13 > 0:25:15My first impression is, at some point,
0:25:15 > 0:25:17this door has been put in by the police.
0:25:17 > 0:25:21Because that damage and that damage has been caused by a door enforcer.
0:25:21 > 0:25:23OK, so this looks a good place to start.
0:25:26 > 0:25:30Without confirmation she lives there, they can't enter without a warrant.
0:25:32 > 0:25:35There's no sound from inside, so they move on.
0:25:37 > 0:25:42- Hello? Sgt Carling, Met Police. - Yeah?- We are looking for a...
0:25:42 > 0:25:46- Natalia Simionova.- Do you know who she is? You don't know?- No.
0:25:46 > 0:25:49- No luck here.- All right, let's keep trying flats.
0:25:52 > 0:25:54- Nor here.- We're looking for...
0:25:55 > 0:25:58- This lady.- I don't know her. - You don't know, yeah?
0:25:58 > 0:25:59I'm still working here.
0:25:59 > 0:26:03The neighbours either don't know her or don't want to help the police.
0:26:03 > 0:26:04The officer checks the roof
0:26:04 > 0:26:07while his colleagues go through the communal post.
0:26:07 > 0:26:09Their target's name isn't on anything.
0:26:09 > 0:26:12Obviously, because we can't get access into her property,
0:26:12 > 0:26:15she didn't have any keys with her for us to access,
0:26:15 > 0:26:16no-one else is in the property.
0:26:16 > 0:26:20So we're going to have to give up on searching the property.
0:26:21 > 0:26:24The police can find nothing to indicate that the woman lives here.
0:26:24 > 0:26:27Their suspicion remains that the address is a fake.
0:26:27 > 0:26:31The lack of proof that this is her residence means the police
0:26:31 > 0:26:33don't have to grant her bail
0:26:33 > 0:26:36as there's too much risk she could evade court.
0:26:36 > 0:26:37Oh, OK.
0:26:37 > 0:26:40As they prepare to return to the station,
0:26:40 > 0:26:43Sgt Carling gets a call with more good news.
0:26:43 > 0:26:46PC Alex has been talking to the manager of another shop
0:26:46 > 0:26:50who thinks the suspect paid them a recent visit, too.
0:26:50 > 0:26:54The manager's just looked at the CCTV, seen her face and he says
0:26:54 > 0:26:59that she matches the description of someone who did a pickpocket there.
0:26:59 > 0:27:00Same venue on the 16th of August.
0:27:02 > 0:27:04Footage clearly shows the woman entering the shop
0:27:04 > 0:27:07and finding a likely victim.
0:27:07 > 0:27:10She takes a shirt from a rack to use as a cover
0:27:10 > 0:27:13to try and get her hand in the victim's bag.
0:27:17 > 0:27:21On the basis of this evidence and that of their earlier security guard,
0:27:21 > 0:27:24the custody sergeant agrees with the team.
0:27:24 > 0:27:27With no confidence the woman has given her real address,
0:27:27 > 0:27:28she isn't bailed.
0:27:28 > 0:27:31Instead, she'll be kept in the station cells overnight.
0:27:33 > 0:27:35Now we're going to the Crown Prosecution Service
0:27:35 > 0:27:37with the evidence that we've got,
0:27:37 > 0:27:40and we'll put her through to courts tomorrow, hopefully.
0:27:42 > 0:27:44And after we filmed, the woman pleaded guilty
0:27:44 > 0:27:48to one count of theft from person and one count of attempted theft.
0:27:50 > 0:27:53She was given a 12-week sentence in total for both offences,
0:27:53 > 0:27:55a result the team are delighted with.
0:28:05 > 0:28:08The lifeblood of London is its buses.
0:28:08 > 0:28:12Every year, they carry almost 2.4 billion passengers
0:28:12 > 0:28:14into and out of the city.
0:28:14 > 0:28:18And Oxford Street is its most important east-west artery.
0:28:18 > 0:28:23It means more than 250 buses an hour pass down it at the busiest times.
0:28:24 > 0:28:27It makes keeping the buses moving vital.
0:28:29 > 0:28:33And in the centre of London, that job falls to Pierre Briscoe.
0:28:33 > 0:28:35At the minute, we're just roaming down Oxford Street,
0:28:35 > 0:28:37just monitoring the road.
0:28:37 > 0:28:41He's a network traffic control officer, known as NTC.
0:28:41 > 0:28:44It's his job to deal with any incidents, big or small,
0:28:44 > 0:28:46which might disrupt the buses.
0:28:46 > 0:28:50We keep the buses moving, we keep the traffic moving. You know?
0:28:50 > 0:28:53People take these little things for granted.
0:28:53 > 0:28:56But there's always things happening behind the scenes
0:28:56 > 0:28:57that you don't see.
0:28:57 > 0:28:59I'm behind the scene.
0:28:59 > 0:29:01Incidents are phoned in to Pierre
0:29:01 > 0:29:04from Transport For London's control centre, CentreCom.
0:29:04 > 0:29:06Hi, good morning. Pierre speaking.
0:29:06 > 0:29:08He's only been on the road for a few minutes
0:29:08 > 0:29:11when he gets called to what could be a major incident.
0:29:11 > 0:29:15A call from CentreCom, they believe, from their vantage point,
0:29:15 > 0:29:18that there is a building fire of some sort down there.
0:29:19 > 0:29:21A fire in nearby Paddington
0:29:21 > 0:29:24could snarl up Oxford Street buses for hours.
0:29:24 > 0:29:27And on arrival, it's clear to Pierre that fire trucks in the road
0:29:27 > 0:29:32are disrupting his bus routes and he may have to deal with a closed road.
0:29:33 > 0:29:36He opens negotiations with the fire service.
0:29:36 > 0:29:39- My fear was closing the road. - No, no, that's not going to happen.
0:29:39 > 0:29:42- OK, OK.- We'll just wait for an electrician so about ten minutes...
0:29:42 > 0:29:44OK, OK. All right.
0:29:44 > 0:29:49There was a fire which was set off behind one of the seats
0:29:49 > 0:29:50in the steak house.
0:29:50 > 0:29:53They've put the fire out and no-one got injured in the process.
0:29:53 > 0:29:56There's no need to close the road. Thank God for that.
0:29:58 > 0:30:00This time it all seems OK.
0:30:00 > 0:30:02The fire brigade have dealt with the incident,
0:30:02 > 0:30:04and thankfully, no-one's been hurt.
0:30:04 > 0:30:08The buses are now back moving again and Pierre can get on with his work.
0:30:09 > 0:30:13Top of his list today is to get ready for a major diversion.
0:30:13 > 0:30:17Thames Water's going to be carrying out essential maintenance overnight.
0:30:17 > 0:30:20And nearly half of Oxford Street is going to be closed
0:30:20 > 0:30:22until 5am the next morning.
0:30:23 > 0:30:27Pierre checks everything's in place for the planned diversion.
0:30:27 > 0:30:29Doing a little recce on the diversion routes.
0:30:29 > 0:30:30It's a bit congested.
0:30:31 > 0:30:34But luckily, the closure of Oxford Street
0:30:34 > 0:30:36is going to be night-time works.
0:30:38 > 0:30:41But as dawn breaks the next morning,
0:30:41 > 0:30:44the work's been started but not finished.
0:30:44 > 0:30:47It means Europe's busiest shopping street is facing
0:30:47 > 0:30:50a prolonged and unplanned traffic closure.
0:30:50 > 0:30:52There's no-one on-site, as we can see.
0:30:52 > 0:30:57Uh...there's still a crater in the middle of the road here.
0:30:57 > 0:31:01Having an unplanned closure on a street of Oxford Street's importance
0:31:01 > 0:31:03is unthinkable.
0:31:03 > 0:31:05For Pierre, it means hundreds of his buses
0:31:05 > 0:31:09having to be re-routed into smaller, overcrowded roads nearby.
0:31:09 > 0:31:13Worse still, no-one from Thames Water is on-site
0:31:13 > 0:31:14to discuss what's going on.
0:31:14 > 0:31:16Watch out, mate. Go back, go back.
0:31:16 > 0:31:20Heavy-goods traffic is turning up and having to be turned away.
0:31:20 > 0:31:22Watch out, get back. Go back, go back.
0:31:22 > 0:31:26Pierre does his best to help marshal the confused drivers.
0:31:27 > 0:31:29But as he waits for Thames Water to return,
0:31:29 > 0:31:32other tasks call him away from the crater.
0:31:32 > 0:31:34Morning, buddy.
0:31:34 > 0:31:36There are other people clogging up his bus lanes.
0:31:36 > 0:31:39- Yeah, it's just the parking situation here.- Yeah?
0:31:39 > 0:31:41It's a bit precarious. You're in the cage.
0:31:41 > 0:31:44- I don't know how long you're going to be or...- No, five minutes.
0:31:44 > 0:31:47- I'm just from Boots.- All right, thanks for understanding, yeah?
0:31:47 > 0:31:48One problem dealt with.
0:31:48 > 0:31:51But he's still got half of the most important street in London
0:31:51 > 0:31:53closed to buses.
0:31:53 > 0:31:55He heads back to the crater
0:31:55 > 0:31:58and the good news is Thames Water workmen have reappeared.
0:31:58 > 0:32:01- Right, morning, gents. How are you doing?- All right, thanks.
0:32:01 > 0:32:04I never expected to see you guys. I thought it was a night-time work.
0:32:04 > 0:32:06- You know?- Yeah, mate. - I'm glad you guys have turned up.
0:32:06 > 0:32:09We'll be finished now in the next five, ten minutes, mate.
0:32:12 > 0:32:14Itching to reopen Oxford Street to buses,
0:32:14 > 0:32:18Pierre waits for the work to finish so he can end the diversion.
0:32:19 > 0:32:21By two o'clock, the road will be reopened.
0:32:21 > 0:32:25And Oxford Street will be reopened for buses and all traffic so...
0:32:25 > 0:32:28Win-win for everybody. Excellent stuff.
0:32:28 > 0:32:32And as 2pm comes around, Pierre's buses can return to normal,
0:32:32 > 0:32:35taking people to Oxford Street.
0:32:44 > 0:32:46As dawn breaks on Oxford Street,
0:32:46 > 0:32:49it's all hands on deck at trainer store JD.
0:32:50 > 0:32:53It's opening day for their brand-new world flagship store.
0:32:55 > 0:32:57Manager James is working hard.
0:32:57 > 0:33:01- Unfortunately, his main escalator is not.- It's broken.
0:33:03 > 0:33:06My team were here till midnight last night trying to resolve the issue
0:33:06 > 0:33:10and the engineer was meant to be in again at 8.15 this morning but...
0:33:10 > 0:33:14It's now 8.30 and it's not been resolved, so we'll see what happens.
0:33:14 > 0:33:17In a competitive market and paying prime rents,
0:33:17 > 0:33:19the shop's got to do well.
0:33:19 > 0:33:21And a successful launch is critical.
0:33:21 > 0:33:24Regional manager Kevin Dalston
0:33:24 > 0:33:27is another whose put months of planning into getting it right.
0:33:27 > 0:33:29We got a shop that's going to be open.
0:33:29 > 0:33:31And this guy's not going to be working.
0:33:31 > 0:33:33- We're all upset about it, Kevin. - It's not good enough.
0:33:33 > 0:33:34Not good enough at all.
0:33:34 > 0:33:38While they wait, James has no option but to continue as planned
0:33:38 > 0:33:41and give his staff one last encouraging word.
0:33:41 > 0:33:44Well, I think what we've achieved over the last
0:33:44 > 0:33:45couple of weeks has been amazing.
0:33:45 > 0:33:49Obviously, you're all here because you deserve to be, all right?
0:33:49 > 0:33:52All right, guys. Good luck today and just enjoy it.
0:33:54 > 0:33:57Finally, the engineer has arrived,
0:33:57 > 0:33:5920 minutes after they were expecting him
0:33:59 > 0:34:03and less than half an hour before they wanted to start trading.
0:34:03 > 0:34:07- Is it... Is it sortable? - It should be, yeah.
0:34:09 > 0:34:12While the engineers battle to get the escalator working,
0:34:12 > 0:34:14preparations continue around it.
0:34:15 > 0:34:20- OTHERS LAUGH - I love that! Excellent. Wicked.
0:34:20 > 0:34:22But as the nine o'clock opening draws near,
0:34:22 > 0:34:26Steve and the team are forced to make a big call.
0:34:26 > 0:34:29Nine o'clock, couple of minutes now, about 9.07.
0:34:29 > 0:34:32We're going to put the opening back to 9.30.
0:34:32 > 0:34:34So the shutters will be coming up at 9.30.
0:34:34 > 0:34:36All in a day's work.
0:34:36 > 0:34:39Ten minutes later, the engineer's job is done
0:34:39 > 0:34:41and the escalator finally starts.
0:34:41 > 0:34:44You can't explain how happy I am that this is working.
0:34:44 > 0:34:46How proud are we now?
0:34:46 > 0:34:50We're up and running and in fact, ten minutes earlier than 9.30.
0:34:50 > 0:34:51The store bursts into life.
0:34:58 > 0:34:59Before long, however,
0:34:59 > 0:35:03there are problems with getting shoes to the customers to try on.
0:35:03 > 0:35:05Yeah, I've been waiting for about 15 minutes.
0:35:05 > 0:35:08It's obviously opening-day, so I'm not expecting it to be quick.
0:35:08 > 0:35:12It's not just them waiting. The trainer lift has stopped.
0:35:12 > 0:35:15It's just tripping out. It's going to slow us down.
0:35:17 > 0:35:20Without the technology the store relies on, it's impossible
0:35:20 > 0:35:24for the stock room staff to meet the 30-second trainer delivery target.
0:35:24 > 0:35:27You on it? You need to be a little bit quicker. Yeah?
0:35:27 > 0:35:28Maybe get two people...
0:35:28 > 0:35:30Stock room - Ben to the lift, Ben to the lift.
0:35:30 > 0:35:32With the main lift still out of action,
0:35:32 > 0:35:36problems emerge with more of the store's new tech.
0:35:36 > 0:35:40Floor staff have scanners to read barcodes on the display shoes
0:35:40 > 0:35:42to order them from the stock room.
0:35:42 > 0:35:46It's only mid-afternoon and all of the scanners have got flat batteries.
0:35:46 > 0:35:50- Sweetie, you got a scanner?- They're all dead.- They're all dead?- Yes!
0:35:50 > 0:35:53We're trying to order trainers, but all the scanners are dead,
0:35:53 > 0:35:55so we're going to use the radios now.
0:35:55 > 0:35:57Which no-one has prepared for.
0:35:57 > 0:36:00Stock room, stock room, stock room, stock room.
0:36:00 > 0:36:02No-one answers.
0:36:02 > 0:36:06Sales Assistant Anthony can't get anything for customers to try on.
0:36:06 > 0:36:10This is not how JD saw opening-day going.
0:36:10 > 0:36:13- That means I can't order trainers. - Clear your orders.
0:36:13 > 0:36:14Clear your orders, please.
0:36:14 > 0:36:16Downstairs, with neither the lift
0:36:16 > 0:36:20nor the electronic ordering system working, staff are feeling the heat.
0:36:20 > 0:36:23You see everyone's having a little party, festival?
0:36:23 > 0:36:25We got a little carnival atmosphere up there.
0:36:25 > 0:36:28Down here, everyone's sweating. It's all a bit stressed.
0:36:28 > 0:36:31Technology is letting us down today. Let's just say that.
0:36:31 > 0:36:33But cometh the hour, cometh the man.
0:36:33 > 0:36:36Floor manager Moz takes things into his own hands.
0:36:36 > 0:36:39First, he finds replacement batteries upstairs,
0:36:39 > 0:36:43so his floor staff can get back to full functionality,
0:36:43 > 0:36:45before heading downstairs
0:36:45 > 0:36:48to single-handedly get things moving again.
0:36:48 > 0:36:50Next one, now it's coming.
0:36:50 > 0:36:52Superstar childrens.
0:36:52 > 0:36:56Got to go 727, size two, please.
0:36:56 > 0:36:58Come on, guys! It's 20 seconds now.
0:36:58 > 0:37:02Trainers should be out in 30 seconds. You got it?
0:37:02 > 0:37:04It's not going to get done if you start looking at it.
0:37:04 > 0:37:07Grab the same size for the customer, customer ringing upstairs.
0:37:08 > 0:37:12He even finds time to reset the lift.
0:37:12 > 0:37:14For the third time today.
0:37:14 > 0:37:16I wasn't expecting there to be breakdowns, to be honest.
0:37:16 > 0:37:18We've all been told that it's not going to happen.
0:37:18 > 0:37:21Boss said it's not going to drop. But actually, it does happen.
0:37:21 > 0:37:22But it's fine.
0:37:23 > 0:37:25Starting again? Setting up and all.
0:37:25 > 0:37:27It's working now, it's going to work.
0:37:28 > 0:37:32With the machine back in action and the party still going,
0:37:32 > 0:37:35it's down to the staff to try and reach that sales target
0:37:35 > 0:37:36in the time left.
0:37:38 > 0:37:40You want these, huh? I'll put these at the till.
0:37:40 > 0:37:42Connor, Connor!
0:37:46 > 0:37:50Now two of the new faces of JD, Charlie and Brooke,
0:37:50 > 0:37:54make their appearance and see their pictures for the first time.
0:37:54 > 0:37:56- Oh, my God! - SHE GIGGLES
0:37:56 > 0:37:59- That's so crazy.- We are everywhere.
0:38:00 > 0:38:04- This is a mental! Two of me. - Three, three!
0:38:04 > 0:38:05You can't speak, can you?
0:38:05 > 0:38:07- Not yet, it's cool. - Speechless.- It's so cool.
0:38:07 > 0:38:10I think we're all speechless, really.
0:38:10 > 0:38:13A new store opening is always a step into the unknown.
0:38:13 > 0:38:16Moz has had to do some firefighting.
0:38:16 > 0:38:19Everyone's struggling, but you learn from your mistakes, innit?
0:38:19 > 0:38:21You learn every single day, that's how I learn.
0:38:22 > 0:38:26At 9pm, finally the shutters come down.
0:38:26 > 0:38:28All right, listen. I've said it all week.
0:38:28 > 0:38:31I want to say thank you and I want to say well done. All right?
0:38:31 > 0:38:33OTHERS CLAP
0:38:33 > 0:38:34It's been a difficult day,
0:38:34 > 0:38:38but the team still manage to beat their sale targets.
0:38:38 > 0:38:42It just goes to show the power of a flagship store on Oxford Street.
0:38:53 > 0:38:57At a bus garage in South London, wedding planner Maggie Lun
0:38:57 > 0:39:02is getting things ready for student Ben's proposal to girlfriend Natalie.
0:39:02 > 0:39:05Maggie and her team have got just one hour to decorate
0:39:05 > 0:39:07before the bus leaves for the main event.
0:39:07 > 0:39:09She's feeling the pressure.
0:39:09 > 0:39:14Last week, it's been a lot of work for us. I worry a lot.
0:39:14 > 0:39:16Like, every night I've been thinking of, you know,
0:39:16 > 0:39:18"Oh, will things go wrong?"
0:39:18 > 0:39:20Not least that speech.
0:39:20 > 0:39:23Maggie's continued to coach Ben on what to say.
0:39:23 > 0:39:28I think the groom is still nervous. We talked to him about the speech.
0:39:28 > 0:39:33Make the proposal more touching. That's what we want.
0:39:33 > 0:39:37It's an unusual gig for videographer Caitlin, who has to try
0:39:37 > 0:39:39and film while staying undercover.
0:39:39 > 0:39:42We will be, like, the secret agents.
0:39:42 > 0:39:44So, you can't tell them where to stand.
0:39:44 > 0:39:47So, that's why today we've put up a lot of cameras.
0:39:48 > 0:39:51The bus will pick up Ben and Natalie by the Thames
0:39:51 > 0:39:54before heading to Oxford Street for the big moment.
0:39:54 > 0:39:57To keep the proposal a secret, Ben has told Natalie that the tour
0:39:57 > 0:40:01is being filmed as a promotional video for the tour company.
0:40:01 > 0:40:04He's also invited a group of their friends along
0:40:04 > 0:40:06to make it look like a normal party.
0:40:06 > 0:40:10This is where they met, where they fall in love
0:40:10 > 0:40:12and where they live in the future.
0:40:12 > 0:40:15So, I think it's going to be a really special moment for them.
0:40:15 > 0:40:16So excited.
0:40:20 > 0:40:24Ben and girlfriend Natalie arrive, and the tour leaves.
0:40:27 > 0:40:29As they tuck into tea and cakes downstairs,
0:40:29 > 0:40:33upstairs, Maggie puts the finishing touches to the decorations.
0:40:34 > 0:40:37- Hold it.- Ten minutes left!- OK.
0:40:40 > 0:40:43After a whistle-stop tour of London landmarks,
0:40:43 > 0:40:47the bus parks up just off Oxford Street for the big moment.
0:40:47 > 0:40:48Ben gets his cue.
0:40:50 > 0:40:53Big surprise for the second part of the tour.
0:40:53 > 0:40:54If you can go upstairs for a moment.
0:40:54 > 0:40:57If that's all right? You can follow me?
0:40:57 > 0:41:00- Um, OK.- Thank you very much. Come over here. This way.- OK.
0:41:04 > 0:41:08Ben and Natalie go upstairs and Caitlin's cameras capture everything.
0:41:08 > 0:41:10SHE LAUGHS
0:41:13 > 0:41:15What?!
0:41:15 > 0:41:19Ben seems to have taken Maggie's advice, as he sits Natalie down
0:41:19 > 0:41:21and launches into his speech.
0:41:29 > 0:41:32Three minutes later, he's still going.
0:41:45 > 0:41:49Downstairs, their friends are nervous. Has something gone wrong?
0:41:50 > 0:41:53Maybe she's just a bit shocked.
0:41:53 > 0:41:55But upstairs, things are looking good.
0:42:03 > 0:42:07OTHERS CHEER
0:42:12 > 0:42:13Show us the ring!
0:42:14 > 0:42:18Don't tell her, but Ben's put the ring on the wrong finger.
0:42:19 > 0:42:21OTHERS WHOOP
0:42:21 > 0:42:25It's been a long couple of weeks and Maggie is exhausted
0:42:25 > 0:42:27but pleased they pulled it off for Ben.
0:42:28 > 0:42:31God, it really is a relief now.
0:42:31 > 0:42:33The most important thing is the bride said yes.
0:42:33 > 0:42:35That's the most important thing I want to hear.
0:42:35 > 0:42:39And I think I did all right, not too bad.
0:42:39 > 0:42:43For the newly betrothed, it couldn't have gone better.
0:42:43 > 0:42:47- I've planned here for nearly two months for that.- Really?- Yeah.
0:42:47 > 0:42:52I didn't expect anything and it was just like a dream.
0:42:52 > 0:42:55She's still shaking.
0:42:55 > 0:43:00So sweet. That's the... Yeah, the best day I've ever had in my life.
0:43:00 > 0:43:01I guess, yeah.