0:00:03 > 0:00:06I'm Terry Walker and this is my scrapyard.
0:00:06 > 0:00:09All right, our Dean? You all right, pal? All right, boss.
0:00:09 > 0:00:13I buy cars. I strip 'em, squash 'em and flog the lot.
0:00:13 > 0:00:15It's all coming together nicely.
0:00:15 > 0:00:17I've never seen a place like this.
0:00:18 > 0:00:20Don't strain yourselves, will you?
0:00:20 > 0:00:22We'll try not to, boss!
0:00:22 > 0:00:23It's been the love of my life.
0:00:24 > 0:00:26Other than our Lyndsay, the wife.
0:00:26 > 0:00:29Well, who's paying this? Is it more than a grand? Yeah.
0:00:29 > 0:00:32You're paying it. No, I'm not. You're paying it!
0:00:32 > 0:00:33Whoa, whoa, whoa, whoa!
0:00:33 > 0:00:36Nobody can do the deals like Terry. Nobody. He is a one-off.
0:00:36 > 0:00:39One day, we plan to hand this all over to our kids.
0:00:39 > 0:00:40I am here solely for my family.
0:00:40 > 0:00:43He loves his job. You look good in that, don't you, our Jon?
0:00:43 > 0:00:45Won't find them in the corner shop. SHE LAUGHS
0:00:45 > 0:00:47But first, we've got to get it running right.
0:00:47 > 0:00:50Stop messing about! That's exactly how it shouldn't be!
0:00:50 > 0:00:51And that's the hard bit.
0:00:51 > 0:00:53I want the yard to be run properly.
0:00:53 > 0:00:55Oi, Frank!
0:00:55 > 0:00:58Well, it's not even safe to work. He's under this bonnet of this car for nothing.
0:00:58 > 0:01:00Can you get a high-vis vest on?
0:01:00 > 0:01:02You? That's not high-vis.
0:01:02 > 0:01:04Worst-case scenario, they'll close us down.
0:01:11 > 0:01:13In the middle of all this chaos...
0:01:16 > 0:01:18..we've got to somehow try to earn a few quid as well.
0:01:18 > 0:01:19I'm stuck!
0:01:19 > 0:01:22But if we stick together, do the job right...
0:01:25 > 0:01:28..and keep the cars rolling in,
0:01:28 > 0:01:30we'll be one big, happy family.
0:01:43 > 0:01:45At their Bolton home, scrapyard owners
0:01:45 > 0:01:48Terry and Lyndsay aren't talking.
0:01:48 > 0:01:51To be honest, at the moment, I'm happy for the peace and quiet.
0:01:51 > 0:01:53You know, I'm not getting her chewing my ear off
0:01:53 > 0:01:56every five minutes about bullshit.
0:01:56 > 0:01:58I can't live like this,
0:01:58 > 0:02:01I can't put up with this silent business every day.
0:02:01 > 0:02:07It's like you're treading on eggshells, walking from room to room,
0:02:07 > 0:02:09it's absolutely ridiculous.
0:02:09 > 0:02:13They've fallen out after Terry very publicly sacked their son, Jon.
0:02:13 > 0:02:17And now Lyndsay hasn't been in to the yard for three days.
0:02:17 > 0:02:19We've had an argument. I've not had an affair,
0:02:19 > 0:02:22we've had an argument. You know, it's as simple as that,
0:02:22 > 0:02:24it's not like the end of the world.
0:02:25 > 0:02:27But with two staff down,
0:02:27 > 0:02:31Terry's big plan to modernise the yard is in jeopardy.
0:02:31 > 0:02:34He cannot run that business without all of us.
0:02:34 > 0:02:37I feel like I don't want to go there.
0:02:37 > 0:02:40I've no idea what's going to happen next, I really don't.
0:02:53 > 0:02:56Terry and Lyndsay have spent the last 30 years building
0:02:56 > 0:02:59up their scrapyard business together.
0:02:59 > 0:03:03Today, the yard is a refuge for Terry from his problems at home.
0:03:03 > 0:03:06Morning, our Lee! Morning T, how're you doing, pal? Morning, Terry.
0:03:08 > 0:03:09He's throwing himself into work
0:03:09 > 0:03:13and concentrating on what he does best, making money.
0:03:13 > 0:03:16What's on my mind now, is we're not getting the full potential
0:03:16 > 0:03:18out of cars and what I want to do is get thousands
0:03:18 > 0:03:22out of the cars that we bring in, rather than hundreds.
0:03:22 > 0:03:25For instance, callipers. We don't take off every calliper
0:03:25 > 0:03:27and every calliper's worth more than scrap value.
0:03:27 > 0:03:29Some of them are worth 20 quid each.
0:03:31 > 0:03:35There's about 25 quid to 30 quid on each car,
0:03:35 > 0:03:37so if the lads get in the mind-set,
0:03:37 > 0:03:40you times 20 cars a day, it's 600 quid, innit?
0:03:40 > 0:03:41So it pays the lads' wages.
0:03:41 > 0:03:44It's all part of Terry's efficiency drive
0:03:44 > 0:03:47and he wants to make sure the lads are on board.
0:03:47 > 0:03:50What I want to try and do is drill into the car a bit more,
0:03:50 > 0:03:54you know like how you get the copper out of it? And I want to try and get the callipers off...
0:03:54 > 0:03:58Obviously we take the caps off. If you whip it off and throw it in the tub, well,
0:03:58 > 0:04:01for every item that's in there, I don't mind giving a quid.
0:04:01 > 0:04:05I'll just have 100 quid in my hand and I'll go, "Here y'are, there's 100 quid."
0:04:05 > 0:04:07How you split it up between yourselves is up to you.
0:04:07 > 0:04:09Where there's 100 items, it'll be 100 quid.
0:04:09 > 0:04:14So are you up for it? Yeah. Up for anything, us. You know that. Good.
0:04:14 > 0:04:17Terry's big push for profits is taking his mind off his other troubles,
0:04:17 > 0:04:19but the bust-up is still the talk of the yard.
0:04:20 > 0:04:23Families, innit? Families do fall out.
0:04:24 > 0:04:25We don't. We don't.
0:04:25 > 0:04:28Jon's Lyndsay's little boy. Oh, of course, yeah.
0:04:28 > 0:04:32So, it's only natural you're going to stick up for your son, isn't it? Oh, of course, yeah.
0:04:32 > 0:04:34The main thing is to get through it
0:04:34 > 0:04:38and just makes it even stronger... Ready for the next one.
0:04:38 > 0:04:41I were gonna say, what, for next time?
0:04:41 > 0:04:43Give it a month, they'll be off again.
0:04:43 > 0:04:44THEY LAUGH
0:04:44 > 0:04:46Here he is with his bin bag!
0:04:48 > 0:04:49We've all been there!
0:04:57 > 0:05:00Chris, Chris! I've got an idea.
0:05:00 > 0:05:03It's not just extra car parts that could make more money.
0:05:03 > 0:05:04Come here.
0:05:04 > 0:05:08In depollution, they're throwing away materials that could also be valuable.
0:05:08 > 0:05:10You might wonder why I've put your bowser there.
0:05:10 > 0:05:13Well, no, not really, I just thought that's more work for us.
0:05:13 > 0:05:16I've put you that there, I want you to fill it.
0:05:16 > 0:05:19What do you want us to fill it with? Wheel nuts. Wheel nuts?
0:05:19 > 0:05:22And I'm going to give you 50 quid each. You're gonna give us what?
0:05:22 > 0:05:2550 quid each. Oh, my God... THEY LAUGH
0:05:25 > 0:05:27The wheel nuts are made from high-grade metal,
0:05:27 > 0:05:30so if the spanner lads can separate them from the general scrap,
0:05:30 > 0:05:34Terry can sell each container for ?300.
0:05:34 > 0:05:36That's one!
0:05:38 > 0:05:39Here y'are...
0:05:39 > 0:05:43Spanner lads Coxy and Dave are quick to take advantage of Terry's new incentive scheme.
0:05:44 > 0:05:48If we take, 30, 40 off, might have enough for dinner.
0:05:48 > 0:05:50Won't sort a night out, will it?
0:05:50 > 0:05:52Making me look like a fool, this calliper.
0:05:54 > 0:05:55There's two quid.
0:05:58 > 0:05:59There's another quid.
0:06:05 > 0:06:09Terry's got the lads onside, but Lyndsay's another matter.
0:06:09 > 0:06:12I hope he's struggling now, without Jon in.
0:06:12 > 0:06:15Maybe he'll think twice about shouting at him next time.
0:06:16 > 0:06:20Things have changed today. As you can see, Terry is not making my breakfast.
0:06:20 > 0:06:24But we're not bothered. We can cope with making breakfast,
0:06:24 > 0:06:25it's not an issue.
0:06:27 > 0:06:30I'm used to doing everything else, it doesn't matter.
0:06:31 > 0:06:35It is ironic, because he says he does all this for his family...
0:06:35 > 0:06:40All he's interested in is that yard. He's not bothered about how we feel.
0:06:42 > 0:06:44And the cracks are starting to show.
0:06:44 > 0:06:48The lads are struggling to keep up with Terry's new demands to salvage every part.
0:06:48 > 0:06:51Have you been taking callipers off? Yeah. Yeah?
0:06:51 > 0:06:54I need them all though. All the back ones.
0:06:54 > 0:06:58Frankie said, after this, I'm getting on it, so every calliper I see, I need to get off it.
0:06:58 > 0:07:00Like these here. See them, they want coming off.
0:07:00 > 0:07:01Callipers.
0:07:03 > 0:07:07In the depollution bay, the message hasn't quite got through either.
0:07:07 > 0:07:10Chris knows, and so does Mo. They know exactly what I expect.
0:07:10 > 0:07:13They think, "Oh, I'll just leave them shockers on this time."
0:07:13 > 0:07:15Y'know, when they should come off?
0:07:15 > 0:07:18And, "Oh, I'll not bother. I'll just leave the doors on this one,
0:07:18 > 0:07:20"I've took the last set off, so I'll leave them on."
0:07:20 > 0:07:22We need to take every set off.
0:07:22 > 0:07:24These shelves should be full of parts.
0:07:24 > 0:07:27Tell me I'm wrong. If I'm wrong, Chris, tell me!
0:07:27 > 0:07:29Sometimes, we can get a bit complacent
0:07:29 > 0:07:33and we need Terry to give us a kick up the arse, get us going again.
0:07:33 > 0:07:36I certainly get me adrenaline going when Terry's shouting!
0:07:36 > 0:07:40It seems that wherever Terry looks, there's a problem.
0:07:40 > 0:07:43The money's here in the rack and the callipers!
0:07:43 > 0:07:44They've put it back there again.
0:07:44 > 0:07:47All they want to do is scrap, scrap, scrap.
0:07:48 > 0:07:51There's enough staff round here to take every single calliper
0:07:51 > 0:07:55off and more besides and they're all just wandering around doing nothing.
0:07:58 > 0:08:01After a positive start, the stress is starting to show.
0:08:01 > 0:08:03And Terry knows why.
0:08:04 > 0:08:08I'm here early, going home late, just to keep my mind occupied.
0:08:10 > 0:08:14This argument has gone a little bit too far.
0:08:14 > 0:08:18My way of dealing with it is to come to work, out the way.
0:08:18 > 0:08:21But it just doesn't seem to be working out, right now, so...
0:08:22 > 0:08:25I don't know, really. It's just one of them things.
0:08:28 > 0:08:31I wish Jon was here and we're all missing Jon down here,
0:08:31 > 0:08:33none of the lads want to see me falling out.
0:08:36 > 0:08:40I'll just send our Jon a text.
0:08:40 > 0:08:43See if he answers this one. He didn't answer me last night,
0:08:43 > 0:08:49so I don't know why he should answer me today, but I'll try him again.
0:08:49 > 0:08:51TEXT ALERT Sit down.
0:08:51 > 0:08:53Did your dad text you? Yeah.
0:08:53 > 0:08:55And he said, "Have you found a new job?"
0:08:55 > 0:08:58Have you found a new job? Yeah.
0:08:58 > 0:08:59I'll say no, not yet.
0:08:59 > 0:09:02No. Just say, "No, but I'm going looking now."
0:09:02 > 0:09:06I don't want it to be a battle between whose side I'm on here, you know?
0:09:06 > 0:09:09He'll appreciate you more. You've got to let him down!
0:09:09 > 0:09:11He's took the piss out of you for three days.
0:09:11 > 0:09:12HE MUMBLES
0:09:12 > 0:09:14You've got to be harder than what you are.
0:09:14 > 0:09:18I'll just text back, "No, pal, not yet." Keep it sweet.
0:09:18 > 0:09:22Yeah, that's it, short and sweet. Best way.
0:09:31 > 0:09:33In the yard, there's a surprise visitor.
0:09:37 > 0:09:40Son Jon has come in for the first time since Terry sacked him
0:09:40 > 0:09:42for dropping a car from the stacker.
0:09:43 > 0:09:48The thing that upset me the most, is the fact that the company
0:09:48 > 0:09:51has just got you through your test and it's all about safety.
0:09:52 > 0:09:56And the fact is, on that day, you weren't acting safe.
0:09:58 > 0:10:01Obviously, I lost my rag and you went, "Ah, sack me!
0:10:01 > 0:10:03"I won't work here!" Like, as simple as that.
0:10:06 > 0:10:07Did I say that?
0:10:07 > 0:10:10Yeah, yeah. "I won't work here, then!" That's why I lost it.
0:10:10 > 0:10:13It's just a stupid thing over a car and it's just gone too far,
0:10:13 > 0:10:16everything's just got blown out of proportion.
0:10:20 > 0:10:22The fact your mum's got involved, it's gone on and on
0:10:22 > 0:10:24and on, it's magnified into something else.
0:10:28 > 0:10:30Anyway, are we all right now then?
0:10:30 > 0:10:33We're all right, mate. You know that, you know that.
0:10:33 > 0:10:35Come here, mate, give us a kiss.
0:10:45 > 0:10:49Jon's like me, you know? You sleep on it and it's over with. Couple of days, whatever,
0:10:49 > 0:10:52and it's over with, but Lyndsay?
0:10:52 > 0:10:54Different kettle of fish, that one.
0:10:56 > 0:11:00DOG BARKS Hello! Lyndsay! Hiya.
0:11:00 > 0:11:03Good morning, love. These are for you, sweetheart.
0:11:03 > 0:11:04Thank you. OK, love. OK.
0:11:07 > 0:11:09All right. Cheers, love!
0:11:15 > 0:11:17Yeah, Terry.
0:11:17 > 0:11:21It's not going to make things right, just by sending these,
0:11:21 > 0:11:22there's no way.
0:11:22 > 0:11:27You know, he's got to learn that he can't keep being and doing what he's doing.
0:11:28 > 0:11:33"Thanks for the flowers, they are lovely, like me."
0:11:35 > 0:11:39So we'll leave it at that till we have a chat later.
0:11:48 > 0:11:50Shall we go to the restaurant?
0:11:50 > 0:11:56What? Shall we go to the restaurant? Now? Yeah. No, no.
0:11:56 > 0:11:58SHE SIGHS
0:11:58 > 0:12:03Talking in no restaurant, where everyone else can hear what I'm saying.
0:12:03 > 0:12:08Right, end of it all, you've shouted a bit and I've shouted a bit,
0:12:08 > 0:12:11but me and our Jon's made up, but what is it you want me to do?
0:12:12 > 0:12:14I'm just not putting up with it.
0:12:14 > 0:12:17I'm not living in this house putting up with all this stress.
0:12:17 > 0:12:19I'm not doing it.
0:12:19 > 0:12:22What, you mean the stress between me and Jon? Yeah.
0:12:22 > 0:12:25We fell out and it was our argument, weren't it?
0:12:25 > 0:12:28Yeah, but it's HOW you do it. It's not normal behaviour.
0:12:28 > 0:12:31To shout over a tannoy in front of all the customers,
0:12:31 > 0:12:34all the staff, how will he ever be boss
0:12:34 > 0:12:36of that place when you speak to him like that?
0:12:36 > 0:12:38Quite easily, quite easily. No.
0:12:40 > 0:12:42I didn't just lose my temper straight away.
0:12:42 > 0:12:44He loves you more than anything in this world.
0:12:44 > 0:12:47I love him more than anything in this world. And you.
0:12:47 > 0:12:51But you can talk to him worse than you talk to other people.
0:12:51 > 0:12:53This what he doesn't like. He can't handle it.
0:12:53 > 0:12:56You know, you need to change ways completely.
0:12:58 > 0:12:59Feel like I'm back at school.
0:13:01 > 0:13:03Teacher giving me a lecture.
0:13:03 > 0:13:06I'm not against you... Yeah. Funny way of showing it.
0:13:06 > 0:13:09I'm not!
0:13:09 > 0:13:10Can I have a hug? Later.
0:13:10 > 0:13:14Come on, give us a hug. No, I'm not up for it just right at this moment. Please, please.
0:13:14 > 0:13:17Come on, love, give us a hug. Sorry.
0:13:21 > 0:13:22I won't forget.
0:13:22 > 0:13:24I know, you're like an elephant.
0:13:26 > 0:13:28Right, mind, I'm burning the tea. Whoa-whoa-whoa!
0:13:33 > 0:13:35Have you seen my slippers?
0:13:35 > 0:13:37Dog's chewed them up. Bad?
0:13:40 > 0:13:43Here. Muchos gracias.
0:13:49 > 0:13:53For what it's worth, I'm sorry, I'm really sorry. Thanks very much, cock.
0:14:05 > 0:14:08In the yard, there's a new air of optimism.
0:14:08 > 0:14:13Four, five, three, two, four... HE LAUGHS
0:14:14 > 0:14:18Lyndsay is back at the yard with some grand ambitions.
0:14:18 > 0:14:21I'd like to have it all under cover, everything on the shelves,
0:14:21 > 0:14:25everything clean, and everything tagged up, so that it runs like B
0:14:27 > 0:14:29You need staff what can write. Yeah.
0:14:30 > 0:14:34Jon is also back and throwing himself into the business.
0:14:34 > 0:14:37Right, Jon, what are you doing with the alternators and stuff?
0:14:37 > 0:14:40Do you not think they should go to Dave? We don't know what they're off.
0:14:40 > 0:14:42I want to do it, I want to follow it on, I want to crack it on.
0:14:42 > 0:14:45I like the job, man. Not because I've got to make money
0:14:45 > 0:14:48and I've got to go to work, I just want to show him I can do it.
0:14:48 > 0:14:50Starter motors and alternators are worth more than scrap value.
0:14:50 > 0:14:57These here are worth more... They're even worth for scrap, say, a tenner a piece.
0:14:57 > 0:15:01So they're not scrap. If you put them in there, you get coppers for them.
0:15:04 > 0:15:07With Jon back in the yard, Terry's turning his attention
0:15:07 > 0:15:10to his ongoing staffing problem in the sales office,
0:15:10 > 0:15:13where it's the job of Jemma and Aaron to field calls from people
0:15:13 > 0:15:16who want to sell their cars for scrap or to be resold as runners.
0:15:16 > 0:15:18If you give me the registration,
0:15:18 > 0:15:20I'll be able to check the details for you.
0:15:20 > 0:15:22All right, if they let you down,
0:15:22 > 0:15:25give me a ring and I'll be there within the hour for you.
0:15:25 > 0:15:27Not a problem, love, take care.
0:15:27 > 0:15:28All right, bye.
0:15:28 > 0:15:32It's vital they write down all the customers' details.
0:15:32 > 0:15:35There's a car here now, an '05 Ford Focus,
0:15:35 > 0:15:39and you've put on here, "wants 130 quid."
0:15:39 > 0:15:41Yeah, cos that's what he wants.
0:15:41 > 0:15:43What? We've got it. We haven't got it.
0:15:43 > 0:15:45Is it on a job sheet?
0:15:45 > 0:15:48No. So we haven't got it, then.
0:15:48 > 0:15:50So you're going to have to try and chase that one up now.
0:15:50 > 0:15:54That's about the fifth one in the last couple of days.
0:15:54 > 0:15:58He knows that he's supposed to take all the details of the vehicle,
0:15:58 > 0:16:00the phone number,
0:16:00 > 0:16:02the registration and the value of the vehicle,
0:16:02 > 0:16:06so we can assess whether it's worth ringing back.
0:16:06 > 0:16:09Is the vehicle still running, sir?
0:16:09 > 0:16:11Thanks a lot, see you later.
0:16:11 > 0:16:14It's Terry. Terry comes across...
0:16:14 > 0:16:16strong. He has to, look at what he owns,
0:16:16 > 0:16:18he has to come across strong.
0:16:18 > 0:16:19Youth don't like it.
0:16:21 > 0:16:24I want to see him change it round,
0:16:24 > 0:16:25otherwise he'll be up the road.
0:16:30 > 0:16:35Over the next few days, Terry continues to push the lads hard.
0:16:35 > 0:16:36Jon!
0:16:36 > 0:16:37I don't want the lights!
0:16:37 > 0:16:40The back lights are OK, but not the front.
0:16:40 > 0:16:44But the challenge to collect wheel nuts is off to a slow start.
0:16:44 > 0:16:45Jesus Christ!
0:16:45 > 0:16:47You can't put that in.
0:16:47 > 0:16:49You've put a full frame off an Astra in here!
0:16:51 > 0:16:53It's me who decides if it's too dear or not, not you!
0:16:53 > 0:16:57And things go from bad to worse in the sales office.
0:16:57 > 0:17:02Aaron hasn't show in, I've been the one who he's told that he's quit.
0:17:02 > 0:17:04He sent me a text message to say
0:17:04 > 0:17:07that he didn't want to be here any more and he wasn't very happy.
0:17:07 > 0:17:09I've not spoken to him since.
0:17:09 > 0:17:13So now Terry's got two new lads on a week's trial in the sales office.
0:17:13 > 0:17:14Hello, breakers.
0:17:16 > 0:17:18And this time, he's taking no chances.
0:17:20 > 0:17:25What I've decided to do is do a few test calls, as me,
0:17:25 > 0:17:29as a customer ringing the staff, just basically like a spot check.
0:17:29 > 0:17:33You know, making sure they are doing their job correctly.
0:17:33 > 0:17:35PHONE RINGS
0:17:37 > 0:17:38'Hello, breakers.'
0:17:38 > 0:17:41Hello, I've got a car for sale, mate.
0:17:41 > 0:17:42'What car is it?'
0:17:42 > 0:17:45Um, it's a Nissan, Nissan Micra.
0:17:45 > 0:17:49Terry's pretend car could be resold for 300 quid,
0:17:49 > 0:17:51so ?80 would be a reasonable price for it.
0:17:58 > 0:18:00Oh, it's not scrap.
0:18:03 > 0:18:04Can you do 80?
0:18:06 > 0:18:08All right, then, thank you.
0:18:08 > 0:18:10'Right, thank you, cheers, mate.'
0:18:10 > 0:18:14He's giving me 60 quid, a Y-reg Micra, one owner from new.
0:18:14 > 0:18:17It's only ever belonged to me mam, 60 quid.
0:18:17 > 0:18:18You should have said,
0:18:18 > 0:18:20"Listen, mate, I'll come and have a look at the car.
0:18:20 > 0:18:22"If it's as described,
0:18:22 > 0:18:25"I'll give you 75 quid for it."
0:18:25 > 0:18:28If I offered 75 quid on a Micra based on paper, you wouldn't pay.
0:18:28 > 0:18:29A dog, yeah.
0:18:29 > 0:18:32A dog, yeah, but there's cars and cars, ain't there?
0:18:32 > 0:18:35That's what I'm trying to get over to you - it's a one owner from new.
0:18:35 > 0:18:37Yeah. It's only belonged to me mam.
0:18:39 > 0:18:41Terry tries the other new recruit.
0:18:41 > 0:18:44Hello, there, I've got a car for sale.
0:18:45 > 0:18:48It's a Rover, a Rover 75.
0:18:48 > 0:18:51The Rover's engine alone could be sold for ?300,
0:18:51 > 0:18:54so 180 would be a fair price.
0:18:54 > 0:18:55Hello, mate.
0:18:58 > 0:19:00Are you serious, mate?
0:19:00 > 0:19:03I've been on the phone now for, like, four minutes.
0:19:03 > 0:19:05It's took you all that time just to come back to me
0:19:05 > 0:19:07and tell me my car's worth 140?
0:19:09 > 0:19:11Yeah, but you just said 140,
0:19:11 > 0:19:13so what was you doing, chancing your arm?
0:19:15 > 0:19:16LINE GOES DEAD
0:19:20 > 0:19:22That was not good. We're in a world of hurt, here,
0:19:22 > 0:19:24I'm telling you, we're in a world of hurt
0:19:24 > 0:19:26on getting them cars in.
0:19:26 > 0:19:28With his concerns deepening,
0:19:28 > 0:19:31Terry hands over to daughter Cathy.
0:19:31 > 0:19:33Hi, I'm wondering if you can help me.
0:19:33 > 0:19:36I've got a Ford Focus for sale.
0:19:36 > 0:19:38It's a '02 plate.
0:19:38 > 0:19:40What would you be willing to give me on that?
0:19:43 > 0:19:46RINGING TONE He's put me through.
0:19:46 > 0:19:48Put you through to someone else? Yeah.
0:19:51 > 0:19:54'Hello, good afternoon, breakers. Jem speaking.'
0:19:54 > 0:19:55Right.
0:19:55 > 0:19:58Dave, just tell him to go home. That's it now, finished.
0:19:58 > 0:20:02He's had two chances - basically, he's given me the wrong price
0:20:02 > 0:20:05and now he's just put Cathy through to Jemma.
0:20:05 > 0:20:06Just tell him to walk.
0:20:12 > 0:20:17That's another one in cars-in that's not been able to do the job,
0:20:17 > 0:20:20keep up with the pressure. You know, the search continues.
0:20:20 > 0:20:21I've seen people come and go.
0:20:21 > 0:20:23I mean, I've been here a good few years now.
0:20:23 > 0:20:25I'm working with new lads all the time.
0:20:27 > 0:20:29Finding good staff has always been a problem.
0:20:29 > 0:20:32Whilst Lyndsay has a pulled together a strong team in the office,
0:20:32 > 0:20:35Terry's method of recruitment has been a bit haphazard.
0:20:37 > 0:20:39Somebody walks into the yard, we get talking and I go,
0:20:39 > 0:20:40"You look all right,
0:20:40 > 0:20:44"a bit handy getting them parts off - do you want a job?"
0:20:44 > 0:20:45"Yeah, yeah, I wouldn't mind a job."
0:20:45 > 0:20:46"All right, start now."
0:20:46 > 0:20:49But Lyndsay said I've got to do it properly.
0:20:49 > 0:20:53He needs to change the way that he's employing people,
0:20:53 > 0:20:57so, basically, what we want to do proper interviews
0:20:57 > 0:20:59and with any luck we'll get some decent staff.
0:21:05 > 0:21:09Today, Lyndsay has taken charge of finding new sales staff
0:21:09 > 0:21:12and a new mechanic, so is conducting formal job interviews.
0:21:12 > 0:21:14I would hate going in there,
0:21:14 > 0:21:16it would be like going into the dragon's den.
0:21:16 > 0:21:19Seriously...no.
0:21:19 > 0:21:20Take a seat, pal.
0:21:20 > 0:21:22It's the first time Terry and Lyndsay
0:21:22 > 0:21:25have tackled recruitment together.
0:21:25 > 0:21:29We're looking, really, for a phone operator for cars-in,
0:21:29 > 0:21:32so somebody rings up with, "I've got a car to scrap."
0:21:32 > 0:21:35What about your computer knowledge?
0:21:35 > 0:21:37To be honest with you... Same as mine? Yeah.
0:21:37 > 0:21:39So what experience have you got?
0:21:39 > 0:21:42I stripped engines and cleaned them, if that's anything to...
0:21:42 > 0:21:46Lyndsay has got the be all and end all killer questions
0:21:46 > 0:21:47for the end of the interview.
0:21:47 > 0:21:49I'm looking for someone with tools,
0:21:49 > 0:21:50or good phone knowledge.
0:21:50 > 0:21:54With what's going on now, it's a bit of computer knowledge and all.
0:21:54 > 0:21:56As I say... So you wouldn't be an office man?
0:21:57 > 0:21:59What would you be if you were an animal?
0:21:59 > 0:22:02What would I be? A dog. A dog? Yeah.
0:22:02 > 0:22:03If owt crops up, mate, I'll give you a bell.
0:22:03 > 0:22:06Thank you very much for your time, I appreciate it.
0:22:06 > 0:22:08Thank you. Bye-bye, now.
0:22:08 > 0:22:09See you later, pal.
0:22:09 > 0:22:12What would you be if you were an animal?!
0:22:12 > 0:22:15Well, it says a lot about the person!
0:22:15 > 0:22:16That tells you a lot.
0:22:17 > 0:22:20A dog! A dog's faithful!
0:22:20 > 0:22:23Yeah, yeah. It says a lot about that person.
0:22:23 > 0:22:24It was a good answer, that.
0:22:24 > 0:22:26It was a good answer. There you go, yeah.
0:22:26 > 0:22:28Terry's doing interviews at the moment.
0:22:28 > 0:22:32We just want someone who knows the job, but...
0:22:32 > 0:22:34a woman, though, I want a woman.
0:22:34 > 0:22:36Yeah, yeah. Yeah?
0:22:37 > 0:22:39Who's the next victim?
0:22:39 > 0:22:41John.
0:22:41 > 0:22:44Hello, nice to meet you. All right, John. My name's John.
0:22:44 > 0:22:46How are you doing, pal? You all right?
0:22:46 > 0:22:49INTERVIEW CONTINUES IN NEXT ROOM
0:22:49 > 0:22:51I've not really got much experience,
0:22:51 > 0:22:54but I'm a good learner, if I get a straight crack at it.
0:22:54 > 0:22:57He's very nervous, he's very nervous.
0:22:58 > 0:23:00I've not heard him talk.
0:23:00 > 0:23:02I-I-I...I have done it before,
0:23:02 > 0:23:06I've scrapped loads of cars and know a bit about what you do.
0:23:06 > 0:23:08Women know about cars too.
0:23:08 > 0:23:11Let's get some women in, who know about cars.
0:23:11 > 0:23:13They bring you treats and stuff, you know in the morning,
0:23:13 > 0:23:15they bring you, like, dinner and stuff.
0:23:15 > 0:23:18They do, they do, they look after you.
0:23:18 > 0:23:20I bring you dinner!
0:23:20 > 0:23:23Yeah, thanks a lot. No problem.
0:23:23 > 0:23:24Ooh, sorry.
0:23:27 > 0:23:29We weren't trying to make you nervous.
0:23:29 > 0:23:30What animal would you be?
0:23:30 > 0:23:32Lion. Lion, he's got it, he's got it.
0:23:32 > 0:23:34Rarrgh!
0:23:34 > 0:23:36See you later. See ya!
0:23:36 > 0:23:38I think there's an Italian downstairs,
0:23:38 > 0:23:40he's supposed to be a bit of all right, apparently.
0:23:40 > 0:23:44It's about time we had something to look at in this yard.
0:23:44 > 0:23:48Morning. All right? Pleased to meet you, Angelo.
0:23:48 > 0:23:50Nice to meet you. Lyndsay. Angelo.
0:23:52 > 0:23:54Do you have tools? Yeah.
0:23:54 > 0:23:57Yeah. Spanners?
0:23:57 > 0:23:59No, I'm Italian.
0:23:59 > 0:24:00I know. Yeah.
0:24:00 > 0:24:02Right, on your CV... Yeah?
0:24:02 > 0:24:06..all this, it's very good,
0:24:06 > 0:24:08but you need to bring your own tools.
0:24:08 > 0:24:11OK. OK, thank you.
0:24:11 > 0:24:14Thank you very much. Excuse me, sorry, yeah?
0:24:14 > 0:24:18It's OK, thank you. Bye. Thank you. You're welcome. Bye.
0:24:18 > 0:24:20HE SIGHS
0:24:20 > 0:24:21God!
0:24:21 > 0:24:23Too many obstacles there. How can that work?
0:24:23 > 0:24:26How can you be a mechanic with no tools?
0:24:26 > 0:24:29Aw, Terry, come on, give him a job, he's lovely.
0:24:29 > 0:24:31Mum!
0:24:31 > 0:24:33And he's got his own teeth!
0:24:33 > 0:24:35I've got all the tools.
0:24:35 > 0:24:37Buzz guns, air guns, compressors... Everything.
0:24:37 > 0:24:42Basically, he's talking the talk. It's whether he can walk the walk.
0:24:42 > 0:24:44What would you be if you were an animal?
0:24:44 > 0:24:46Oh...a dog.
0:24:46 > 0:24:48Next!
0:24:48 > 0:24:51Thank you. I'm Lyndsay, by the way. See you later.
0:24:51 > 0:24:53He's on trial tomorrow.
0:24:53 > 0:24:55All's well that ends well.
0:24:55 > 0:24:56It's hard work, though, ain't it?
0:24:56 > 0:24:58Hold on a minute, Lyndsay, you've got a lion,
0:24:58 > 0:24:59three dogs...
0:25:00 > 0:25:04We had two lions, a tiger and two dogs. That were it, yeah.
0:25:11 > 0:25:14Every time I look out this window lately, it's just, like, new faces.
0:25:14 > 0:25:16Who's he there?
0:25:16 > 0:25:18Him? He's the new mechanic.
0:25:18 > 0:25:21He's normal, the rest of them are not normal who work here.
0:25:21 > 0:25:23Including us.
0:25:24 > 0:25:27Line them all up, it's like a scene of Crimewatch.
0:25:30 > 0:25:32Terry and Lyndsay have found a temporary solution
0:25:32 > 0:25:33for the sales office.
0:25:35 > 0:25:39They've got their kids Cathy and Jon buying cars and selling parts
0:25:39 > 0:25:41and it's already paying off.
0:25:41 > 0:25:43Jon? Yeah.
0:25:43 > 0:25:46Seat Leon, '06-plate, two-litre.
0:25:46 > 0:25:47A complete engine.
0:25:47 > 0:25:50Probably around ?1,200 for that engine.
0:25:50 > 0:25:51Yeah?
0:25:51 > 0:25:52Lee, do you know what they've said?
0:25:52 > 0:25:55He's there - do you want to sell the engine out of that Mercedes there?
0:25:55 > 0:25:57Sell it, yeah.
0:25:57 > 0:26:00Yeah, I've got your engine, pal. It's 600 quid.
0:26:00 > 0:26:01Thanks, pal. Bye-bye.
0:26:04 > 0:26:06Sold your engine, sold it. Gone, mate.
0:26:06 > 0:26:08Sweet, 600 quid.
0:26:09 > 0:26:11Come here!
0:26:11 > 0:26:13Chris, come here.
0:26:13 > 0:26:15But it's early days for Terry's plans
0:26:15 > 0:26:18to make the yard modern and efficient.
0:26:18 > 0:26:19How many's in there?
0:26:19 > 0:26:22One, two, three, four, five, six, seven, eight...
0:26:22 > 0:26:2432.
0:26:24 > 0:26:25So do you think that's a good average?
0:26:25 > 0:26:28No, I know, but we are on it, we are taking 'em off.
0:26:28 > 0:26:30Well, you're taking some off.
0:26:30 > 0:26:33'I feel like I'm failing, it's just not going to plan.'
0:26:33 > 0:26:34'This is the problem,'
0:26:34 > 0:26:38getting them to actually adhere to the new rules now is the hard bit.
0:26:38 > 0:26:40Really, really difficult.
0:26:41 > 0:26:42So frustrating, it's...
0:26:46 > 0:26:47Just keep going.
0:26:47 > 0:26:51MUSIC: Don Giovanni, La ci darem la mano, by Wolfgang Amadeus Mozart
0:26:53 > 0:26:55Things are still not perfect at the yard,
0:26:55 > 0:26:57so dinner at their favourite restaurant
0:26:57 > 0:27:01is a chance for Terry and Lyndsay to think about the challenges ahead.
0:27:02 > 0:27:04But at the moment...
0:27:06 > 0:27:07Goodness gracious.
0:27:08 > 0:27:09Cheers, pal.
0:27:11 > 0:27:13You won't be able to move when you eat all that.
0:27:13 > 0:27:14I will.
0:27:15 > 0:27:19What's frustrating is the new regime won't happen overnight.
0:27:19 > 0:27:23The changes won't happen overnight and I want them to be in place
0:27:23 > 0:27:26and done and dusted, everyone in their slot.
0:27:26 > 0:27:27It's coming together.
0:27:27 > 0:27:32I saw Lee and Jon and Cathy all working together
0:27:32 > 0:27:34and I said to one of the lads,
0:27:34 > 0:27:37"I don't even care if they don't take a penny today,
0:27:37 > 0:27:40"it were just so nice to see them all working together."
0:27:40 > 0:27:43You've just got to have some patience, Terry, you've not got any.
0:27:43 > 0:27:45I have got patience.
0:27:45 > 0:27:48Rome weren't built in a day and I weren't on that one.
0:27:48 > 0:27:49Let's put it this way -
0:27:49 > 0:27:51that Coliseum would have still been up by now.
0:27:51 > 0:27:53Not if you'd have built it, it wouldn't.
0:27:53 > 0:27:55The Eiffel Tower would have been straight.
0:27:55 > 0:27:58That's the Leaning Tower of Pisa!
0:27:58 > 0:28:00Just seeing if you're on your toes, that's all!
0:28:02 > 0:28:06Guess what I'm doing tomorrow? What? I'm swapping roles with your dad.
0:28:06 > 0:28:09Have you seen who you've got to work with? Nesbit.
0:28:09 > 0:28:10Don't start!
0:28:10 > 0:28:13First of all, she's late. She should be going home now.
0:28:13 > 0:28:16What are you laughing at? Do I look funny or something?
0:28:16 > 0:28:18Don't start trying to put me under pressure.
0:28:18 > 0:28:20I don't think she'll last a day.
0:28:20 > 0:28:23Weather all right for you, cock? Lovely and warm up here, flower!
0:28:23 > 0:28:27MUSIC: La Traviata, Libiamo ne' lieti calici, by Giuseppe Verdi
0:28:54 > 0:28:55THEY CHANT: Yes, we can!
0:28:55 > 0:28:58You and I, we're going to change this country.
0:28:58 > 0:28:59Let's go get 'em.
0:28:59 > 0:29:02You run and, hopefully, win elected office.
0:29:02 > 0:29:04Not just for the sake of being something
0:29:04 > 0:29:06but for the sake of doing something.