0:00:02 > 0:00:04'I'm Terry Walker, and this is my scrapyard.'
0:00:04 > 0:00:05All right, our Dean?
0:00:05 > 0:00:07- You all right? - All right, boss.
0:00:07 > 0:00:12'I buy cars. I strip 'em, squash 'em, and flog the lot.'
0:00:12 > 0:00:15- It's coming together nicely. - I've never seen a place like this.
0:00:17 > 0:00:20- Don't strain yourselves, will you? - We won't.
0:00:20 > 0:00:22'It's the love of my life...
0:00:23 > 0:00:27- '..other than our Lyndsay, the wife.'- Who's paying this?
0:00:27 > 0:00:28- Is it more than a grand?- Yeah.
0:00:28 > 0:00:31- You're paying it.- No, I'm not. You're paying it.- Woah!
0:00:31 > 0:00:34Nobody can do the deal like Terry, nobody. He is a one-off.
0:00:34 > 0:00:37'One day, we plan to hand this all over to our kids.'
0:00:37 > 0:00:39I am here solely for my family.
0:00:39 > 0:00:41He loves this job.
0:00:41 > 0:00:43You won't find them in the corner shop!
0:00:43 > 0:00:45'But first we've got to get it running right.'
0:00:45 > 0:00:48Stop messing about! It's exactly how it shouldn't be.
0:00:48 > 0:00:50'That's the hard bit.'
0:00:50 > 0:00:53I want the yard to be run properly.
0:00:53 > 0:00:54Oi! Frank! It's not even safe to work.
0:00:54 > 0:00:57He's under the bonnet of this car for nothing.
0:00:57 > 0:01:01Can you get a high-vis vest on? You? That's not high-vis.
0:01:01 > 0:01:03Worst-case scenario, they'll close us down.
0:01:03 > 0:01:06INDISTINCT
0:01:06 > 0:01:08SHE LAUGHS
0:01:08 > 0:01:10INDISTINCT
0:01:10 > 0:01:12'In the middle of all this chaos...'
0:01:14 > 0:01:17'..we've got to somehow try and earn a few quid as well.'
0:01:17 > 0:01:18I'm stuck!
0:01:18 > 0:01:20'But if we stick together,
0:01:20 > 0:01:21'do the job right...'
0:01:22 > 0:01:24METAL CRASHES
0:01:24 > 0:01:26'..and keep the cars rolling in,
0:01:26 > 0:01:29'we'll be one big happy family.'
0:01:29 > 0:01:31OPERA MUSIC PLAYS
0:01:38 > 0:01:41Right. Come on. Out of the road.
0:01:41 > 0:01:44After months of rows at the yard and rows at home,
0:01:44 > 0:01:47something seems to have gone wrong with Terry.
0:01:49 > 0:01:50Phew!
0:01:50 > 0:01:52So now what can we get rid of?
0:01:52 > 0:01:54He's refused to go into the yard for a whole week.
0:01:54 > 0:01:58Instead, in the middle of winter, he's spring cleaning.
0:02:00 > 0:02:04It's too much sometimes. Sometimes you've just got to take a break,
0:02:04 > 0:02:06take a bit of time out.
0:02:08 > 0:02:11I'm in a love-hate relationship with my business.
0:02:11 > 0:02:14They're doing half the job, they're just not doing it right
0:02:14 > 0:02:17they're not doing it how I want it to, and it's upsetting me.
0:02:17 > 0:02:20It's bothering me. I'm bringing it home, Lyndsay's worried about me,
0:02:20 > 0:02:21cos I'm just like...
0:02:21 > 0:02:23When I walk into that yard I become the Hulk.
0:02:29 > 0:02:31He's built it up to where it is now
0:02:31 > 0:02:35and he's put that many hours in, he's literally burnt himself out.
0:02:36 > 0:02:39But it's not like him. He's a bit emotional and...
0:02:39 > 0:02:41He's getting worked up, isn't he?
0:02:41 > 0:02:45What he needs to learn is new techniques rather than rarara...
0:02:45 > 0:02:48He's ranting and raving all the time.
0:02:48 > 0:02:52I think it's doing him quite good being at home, taking a seat back.
0:02:52 > 0:02:55I think myself he's hiding, doesn't really want to clean
0:02:55 > 0:02:59the cupboards, he's hiding from the stress.
0:02:59 > 0:03:02This is another cupboard that needs cleaning out now.
0:03:02 > 0:03:06# Smile though your arse is itching... #
0:03:06 > 0:03:09OPERA MUSIC PLAYS
0:03:15 > 0:03:16Mick to reception.
0:03:16 > 0:03:19For months, Terry's been under pressure from the authorities
0:03:19 > 0:03:23to bring his business's finance and safety up to the latest standards.
0:03:23 > 0:03:26HE LAUGHS
0:03:26 > 0:03:29The yard is still the biggest in the North West
0:03:29 > 0:03:33but for a whole week now it's been running without the boss.
0:03:33 > 0:03:37Terry seems to think that the place can't run without him,
0:03:37 > 0:03:39but it runs all right.
0:03:39 > 0:03:41800 quid. Yeah.
0:03:42 > 0:03:45The takings are good.
0:03:46 > 0:03:50Take the engine out then, then all the doors, the lot.
0:03:50 > 0:03:52Terry not being here,
0:03:52 > 0:03:55me ears have stopped ringing - not shouting at me as much.
0:03:55 > 0:03:57Maybe not coming in, his blood pressure will go down
0:03:57 > 0:04:00and when he does come in, he'll be chilled.
0:04:02 > 0:04:06But the peace and quiet may not last much longer.
0:04:09 > 0:04:12I'm not going in to work, I'm just going in simply to sign some papers,
0:04:12 > 0:04:14and then I'll make my way back home again.
0:04:14 > 0:04:17Every time I try and stay at home for any length of time,
0:04:17 > 0:04:19I always get drawn back in.
0:04:22 > 0:04:25Two sausage, two bacon.
0:04:25 > 0:04:27You know that juicer I've got at home?
0:04:27 > 0:04:30I've got a spare one, which I could bring in, and we could
0:04:30 > 0:04:33do fruit juices, you know,
0:04:33 > 0:04:36like down the lines of healthy eating.
0:04:36 > 0:04:39- Do you know the price of fruit? - I know it's expensive, isn't it?
0:04:39 > 0:04:41Would they even drink it?
0:04:41 > 0:04:44I suppose I could get some and they could try it.
0:04:44 > 0:04:47They are fussy, aren't they?
0:04:48 > 0:04:50- Debs! - Terry!
0:04:50 > 0:04:53- Hot chocolate, please. - No probs.
0:04:54 > 0:04:57- All right, Chelle?- You all right? - No.
0:04:57 > 0:05:00I'm not 100% and I don't feel like coming in this place.
0:05:00 > 0:05:04Can't do it. I can't be happy and funny any more right now.
0:05:04 > 0:05:07The authorities have said we need to do A, B, C
0:05:07 > 0:05:11and these are not doing it. They're not complying to it.
0:05:11 > 0:05:13I won't kick off unless there's something to kick off about.
0:05:13 > 0:05:17You look at Lee, for instance, he's not got no high-vis on.
0:05:17 > 0:05:20I'm the one who's moaning all the time. Lyndsay's saying,
0:05:20 > 0:05:22"Look, you're changing like the Hulk."
0:05:22 > 0:05:24Why don't Lyndsay go and tell them?
0:05:24 > 0:05:25Meanwhile, on her way to the office,
0:05:25 > 0:05:29Lyndsay's been thinking along those very same lines.
0:05:30 > 0:05:32Worried about Terry's stress levels,
0:05:32 > 0:05:34she's decided to find out for herself
0:05:34 > 0:05:36what's really going on in the yard.
0:05:37 > 0:05:40- All right, cock? - All right?
0:05:42 > 0:05:45- Guess what I'm doing tomorrow. - What? Go on.
0:05:45 > 0:05:47I'm swapping roles with your dad.
0:05:47 > 0:05:49- Ha! - I'm doing the gate.
0:05:49 > 0:05:53Have you got to go and check all the parts and things like that?
0:05:53 > 0:05:56You really think I'll be checking parts?
0:05:56 > 0:05:59If you're taking the full role of Terry...
0:05:59 > 0:06:01I delegate. I don't do it myself.
0:06:01 > 0:06:03I ask somebody else to go and do it.
0:06:03 > 0:06:07- Right, have you seen who you've got to work with?- Nesbitts!
0:06:07 > 0:06:09They're all a set of Nesbitts.
0:06:09 > 0:06:11The thing is, we're trying to comply
0:06:11 > 0:06:13with every single rule that they have given us
0:06:13 > 0:06:16and Terry keeps finding them doing different things
0:06:16 > 0:06:17and not doing as they're told.
0:06:17 > 0:06:20This is the reason why I am going in the yard -
0:06:20 > 0:06:23to have a look around and see what is going on.
0:06:23 > 0:06:25I hope they behave.
0:06:25 > 0:06:27I hope they don't.
0:06:27 > 0:06:30Don't get me stressed! I'm looking forward to it.
0:06:30 > 0:06:34Anyway, while I'm down there, your dad's up here.
0:06:34 > 0:06:36Oh, nice one.
0:06:36 > 0:06:40Be prepared that he might come home with a black eye or something.
0:06:40 > 0:06:42Give him a dig in his eye.
0:06:42 > 0:06:43Give him his money back.
0:06:43 > 0:06:46If you do it once, they'll want it doing all the time.
0:06:46 > 0:06:49Downstairs, there are signs that Lyndsay's intervention
0:06:49 > 0:06:50can't come too soon.
0:06:52 > 0:06:53Can't buy cars with fresh air.
0:06:53 > 0:06:55They're moaning upstairs that there's no money.
0:06:55 > 0:06:58Terry hasn't been able to resist coming out of the cafe
0:06:58 > 0:07:00to have a word with sales manager Lee.
0:07:02 > 0:07:05One of the car traders has bought a car off us, £500.
0:07:05 > 0:07:06OK?
0:07:06 > 0:07:10I've said to the trader, "Have you paid for the car?" He said, "No."
0:07:10 > 0:07:13He's letting people buy cars and take 'em
0:07:13 > 0:07:16without paying for them, when we need the money.
0:07:16 > 0:07:19I know what I'm doing. I've...
0:07:19 > 0:07:20No, you don't.
0:07:20 > 0:07:23I'm doing it, don't worry.
0:07:23 > 0:07:25When Terry comes in shouting, put them on.
0:07:25 > 0:07:27"What are you saying?
0:07:27 > 0:07:29"I can't hear you."
0:07:29 > 0:07:32Terry's all stick and no carrot. That's the problem.
0:07:32 > 0:07:36He's not bought the carrot. Just using stick.
0:07:36 > 0:07:40It's making me feel like a failure because all of a sudden,
0:07:40 > 0:07:43in this world, today,
0:07:43 > 0:07:45we've been told that we have to implement new rules in.
0:07:45 > 0:07:49But it isn't happening. For instance, old lady there,
0:07:49 > 0:07:52if she slips on that floor and bangs her leg or anything
0:07:52 > 0:07:53they're coming to me.
0:07:53 > 0:07:57Like now that lorry's backing in, there's no light,
0:07:57 > 0:08:01- there's nobody properly backing him.- I'll have a chat.
0:08:01 > 0:08:04There's loads of things winding me up, that's the problem.
0:08:07 > 0:08:09Terry's brief view of what's going on in the yard
0:08:09 > 0:08:13has done nothing to lift the mood he's been struggling with for weeks.
0:08:13 > 0:08:16OPERA MUSIC PLAYS
0:08:24 > 0:08:28And Lyndsay's plan for tomorrow might not help much either.
0:08:35 > 0:08:38I've had a word with the girls today. I'm going to...
0:08:38 > 0:08:40You've had a word with the girls?
0:08:40 > 0:08:41Yes.
0:08:41 > 0:08:45The reason I'm going in the yard, it's to see...
0:08:45 > 0:08:49To prove a point, to shoot me down, to prove me wrong.
0:08:49 > 0:08:51Shut up! You're always on the defensive!
0:08:51 > 0:08:55It's to see where they're going wrong, these lads,
0:08:55 > 0:08:56and what they're doing
0:08:56 > 0:08:59and why they're not wearing the stuff they should.
0:08:59 > 0:09:04I want to go in with a different attitude to you.
0:09:04 > 0:09:06I'm not going to bawl and shout about anything.
0:09:06 > 0:09:07If I'm not happy,
0:09:07 > 0:09:10I'll take them to one side and tell them I'm not happy.
0:09:11 > 0:09:13Fine, fine.
0:09:13 > 0:09:17It's just to show you that you don't have to be frothing at the mouth
0:09:17 > 0:09:22and veins coming out your neck - it can be done a different way.
0:09:22 > 0:09:25You're portraying me to be shouting and bawling all the time.
0:09:25 > 0:09:28No, I'm not.
0:09:28 > 0:09:30BOTH TALK AT ONCE
0:09:30 > 0:09:32See what I mean? You're starting frothing!
0:09:32 > 0:09:35I'm not portraying you as that at all, I'm on about in that situation.
0:09:35 > 0:09:38You're not always like that.
0:09:38 > 0:09:41Let's see if there's any of that situation tomorrow then
0:09:41 > 0:09:44and see if you froth at the mouth.
0:09:44 > 0:09:47Can't see me doing that, Terry.
0:09:47 > 0:09:49- Something's just occurred to me. - What's that?
0:09:49 > 0:09:53I'll stay in bed in the morning while you make me breakfast!
0:09:55 > 0:09:56It's the morning of Lyndsay's takeover
0:09:56 > 0:09:59and the weather has taken a dramatic turn.
0:10:04 > 0:10:07I think she's going to struggle. I don't think she'll last a day.
0:10:07 > 0:10:08I don't.
0:10:08 > 0:10:11It's not a woman's job out there in the cold all day.
0:10:11 > 0:10:14On an average day, the yard takes around three and a half grand,
0:10:14 > 0:10:18but, today, expectations are low.
0:10:18 > 0:10:21When Terry's in, the takings do go up cos he's got contacts.
0:10:21 > 0:10:22Lyndsay's not got contacts.
0:10:22 > 0:10:25Everyone make sure you've got your high-vises on.
0:10:25 > 0:10:27Everyone's ready for the new boss
0:10:27 > 0:10:31but, even though it's 9am, so far there's no sign of her.
0:10:32 > 0:10:34I'm just making his breakfast.
0:10:34 > 0:10:38Because we've swapped roles, it's my turn.
0:10:40 > 0:10:42Lyndsay!
0:10:42 > 0:10:45Come on, shift it and hurry up! I need to get up!
0:10:45 > 0:10:48- What are you saying? - Shift it and hurry up!
0:10:48 > 0:10:51The day's going to be over at this rate.
0:10:51 > 0:10:52Shut up!
0:10:54 > 0:10:56He's made me late on purpose, honestly!
0:10:58 > 0:11:00Are you still here?
0:11:00 > 0:11:02Listen, King Dick!
0:11:02 > 0:11:04Come on.
0:11:05 > 0:11:07Just get it and hurry up, I've got to go.
0:11:07 > 0:11:09What the...
0:11:10 > 0:11:11You've rushed that, haven't you?
0:11:11 > 0:11:15- Anyway, thank you very much. What the hell have you got on?!- Pants.
0:11:15 > 0:11:18- You can't go to work dressed like that.- Watch me!
0:11:28 > 0:11:31In an ideal world, I'm hoping that the takings are decent
0:11:31 > 0:11:37and also, if I come across a problem, I want to show him that
0:11:37 > 0:11:41you don't have to start shouting and bawling.
0:11:41 > 0:11:43See what the day brings!
0:11:50 > 0:11:51Don't start.
0:11:51 > 0:11:54Morning, boss!
0:11:54 > 0:11:55Behave!
0:11:55 > 0:11:57Morning.
0:11:57 > 0:11:59It's going to be funny.
0:11:59 > 0:12:01Give us a high-vis.
0:12:01 > 0:12:02Hello, breakers.
0:12:02 > 0:12:05I'm getting a brew. First job.
0:12:05 > 0:12:07You can't come in at ten o'clock and expect a brew.
0:12:07 > 0:12:10Get us one as well while you're there, please.
0:12:10 > 0:12:11Hiya, Michelle.
0:12:11 > 0:12:13Yeah.
0:12:13 > 0:12:16Can I have a brew, please, before I start, bring me round?
0:12:16 > 0:12:20Well, first of all, she's late. So she should be going home now.
0:12:20 > 0:12:23She should be being sent home, really.
0:12:25 > 0:12:29- Do I look funny or something? - It's the pink!
0:12:29 > 0:12:31Morning, Terry!
0:12:33 > 0:12:34Breakers.
0:12:34 > 0:12:37On a normal day, the efficiency of the entire business
0:12:37 > 0:12:39depends on Terry, who identifies customers' needs
0:12:39 > 0:12:43at the front gate and directs the lads to serve them.
0:12:43 > 0:12:46Today, all that is down to Lyndsay.
0:12:46 > 0:12:49We've just come to buy some scrap.
0:12:49 > 0:12:51Here, love. Sorry about that.
0:12:51 > 0:12:54Ford Mondeo, driver's side seat belt.
0:12:54 > 0:12:57- Is Terry in yet? - Not seen him yet.
0:12:57 > 0:13:01Look at her. She looks like a little dwarf, doesn't she?
0:13:01 > 0:13:04I bet she's freezing. Bless her.
0:13:04 > 0:13:06She tries talking like she knows what she's talking about.
0:13:06 > 0:13:09The Kangoo van at the back, the white one. How much?
0:13:09 > 0:13:13- Down at the back?- Yeah. There's nobody down there so...
0:13:13 > 0:13:14Oh, right.
0:13:17 > 0:13:18He's on the phone.
0:13:18 > 0:13:21I'll get Simon to go down with you and look at it.
0:13:23 > 0:13:28All I can think about is the yard, and how Lyndsay's going on.
0:13:28 > 0:13:33I hope she's all right but I have no problem whatsoever
0:13:33 > 0:13:35cleaning my own house.
0:13:37 > 0:13:39Come on. Come on.
0:13:39 > 0:13:41I think she'll get a little taste of it today
0:13:41 > 0:13:44but it won't be a true reflection
0:13:44 > 0:13:49on what my life's all about with regards to work.
0:13:49 > 0:13:51All right?
0:13:51 > 0:13:52HE LAUGHS
0:13:55 > 0:13:56Who?
0:13:57 > 0:14:00- Say that again.- What's he doing in it?
0:14:00 > 0:14:02Just half an hour as boss of the yard
0:14:02 > 0:14:06and Lyndsay's been called to deal with a potentially serious incident.
0:14:06 > 0:14:07I'll have to go up.
0:14:07 > 0:14:12Stackers are used to move scrap cars around the site.
0:14:12 > 0:14:15Although yard junior Dean has only just qualified as a driver,
0:14:15 > 0:14:18operating the stacker isn't actually part of his job.
0:14:20 > 0:14:22What's happened?
0:14:22 > 0:14:25INDISTINCT
0:14:25 > 0:14:27Somebody's said that you've hit George.
0:14:27 > 0:14:29INDISTINCT
0:14:29 > 0:14:32One serious accident and the yard could be shut down.
0:14:32 > 0:14:35For Lyndsay, it's her first chance
0:14:35 > 0:14:38to show an alternative to Terry's management style.
0:14:38 > 0:14:40George, has he just hit you with a stacker?
0:14:40 > 0:14:43I don't know how true it is - somebody's walked down and said it.
0:14:43 > 0:14:45I don't know if he's hit him or not.
0:14:45 > 0:14:48First day Lyndsay's here, she's not going to be impressed.
0:14:48 > 0:14:51She won't be as shouty as Terry but she'll still get her point across.
0:14:51 > 0:14:54I've not been nowhere near him, nowhere near him.
0:14:56 > 0:14:59Frank's just started shouting at me cos I was dropping some sawdust off.
0:14:59 > 0:15:01Listen, Dean. Don't go in it.
0:15:01 > 0:15:05Stay out of the stacker. Do not go in it at all.
0:15:05 > 0:15:06Because of his age, people just worry -
0:15:06 > 0:15:09he gets a bit anxious, a bit giddy and a bit careless.
0:15:09 > 0:15:13Well, today it's raining as well. Keep him away.
0:15:13 > 0:15:16He is a pest, to be honest, but he's young,
0:15:16 > 0:15:18he just needs a bit of training.
0:15:18 > 0:15:20Hopefully, he'll listen to what I've just said.
0:15:20 > 0:15:23I've said stay away from them completely.
0:15:28 > 0:15:31But Dean's not the only one who's a health and safety risk.
0:15:31 > 0:15:33This should be on the stacks.
0:15:33 > 0:15:35Why's that out there? Why's that like that?
0:15:35 > 0:15:38Despite Terry's efforts to bring the yard up to scratch,
0:15:38 > 0:15:42Lyndsay's discovering there's plenty of room for improvement.
0:15:45 > 0:15:48Shit. The stacker's running as well.
0:15:48 > 0:15:49- Is that normal? - No, it's not.
0:15:51 > 0:15:52Coxy!
0:15:53 > 0:15:56That should not be running without a driver in it.
0:15:56 > 0:15:58Right. My fault.
0:15:58 > 0:16:00Good. So you take responsibility.
0:16:00 > 0:16:01Took off this for a minute.
0:16:03 > 0:16:05I could have walked behind that and it rolled.
0:16:08 > 0:16:11Each year, £100,000 of the yard's income
0:16:11 > 0:16:13comes from the sale of spare parts.
0:16:13 > 0:16:15But if the parts aren't put on the sale shelves,
0:16:15 > 0:16:17they won't reach customers.
0:16:19 > 0:16:22- That's not good enough. - It's just a mess.
0:16:22 > 0:16:23What are these doing here anyway?
0:16:23 > 0:16:25In my eyes, I'd put it where it's going to be.
0:16:25 > 0:16:27It should be where it's going to be.
0:16:27 > 0:16:29It turns out it's another case
0:16:29 > 0:16:31of 16-year-old Dean not doing what he's told.
0:16:32 > 0:16:35How many times have we asked you to move these panels?
0:16:35 > 0:16:37How many times do you walk off?
0:16:37 > 0:16:39If you spoke to me with respect then I'd move them.
0:16:39 > 0:16:44Ask him, "Please can you move these panels into here."
0:16:44 > 0:16:46Really, you've got to listen, Dean,
0:16:46 > 0:16:49because if it's not done, I'll have to give you warnings.
0:16:49 > 0:16:53Can you say it again while I hold that ear?
0:16:53 > 0:16:55It goes in one and out of the other!
0:16:55 > 0:17:00No, let's give him a chance. Where are we going?
0:17:01 > 0:17:02I don't think Lyndsay understands
0:17:02 > 0:17:04that we've asked Dean a million times to do things
0:17:04 > 0:17:06and he walks off and disappears.
0:17:06 > 0:17:09Some people in here see kindness as a weakness.
0:17:09 > 0:17:12You've got to be strong. You've got to be hard.
0:17:14 > 0:17:17It's been an eventful morning in the yard
0:17:17 > 0:17:20and Terry's making a relaxed entrance at the office.
0:17:20 > 0:17:23Bloody hell, it's roasting.
0:17:23 > 0:17:25Bloody roasting, isn't it?
0:17:25 > 0:17:27It's like I've just come back from the Caribbean.
0:17:27 > 0:17:29Who's going to get me up on auctions?
0:17:29 > 0:17:31That's not what you're here for.
0:17:31 > 0:17:35- How are you, love? - All right.
0:17:35 > 0:17:37- Weather all right for you? - Fine and dandy.
0:17:37 > 0:17:40Lovely and warm up here, flower.
0:17:41 > 0:17:42Want to do it again tomorrow?
0:17:42 > 0:17:45It's my day off tomorrow. I don't mind Friday.
0:17:48 > 0:17:51A bit of salt. Seasoning. It's all about the seasoning.
0:17:51 > 0:17:54In the cafe, Debs and Michelle are also trying something different,
0:17:54 > 0:17:58introducing their new healthy eating menu for the lads.
0:18:00 > 0:18:01Would you not try it?
0:18:01 > 0:18:05No, it's got all peppers, mushrooms, all that crap in it, no.
0:18:05 > 0:18:07There you go, there's a healthy eater for you.
0:18:07 > 0:18:11We don't have a healthy eater on the premises, have we?
0:18:11 > 0:18:14You're very cynical about my couscous, aren't you?
0:18:14 > 0:18:17- Want to bet how many portions you sell?- Two.
0:18:17 > 0:18:20THEY LAUGH
0:18:20 > 0:18:22One for me, one for you!
0:18:25 > 0:18:26Freezing.
0:18:26 > 0:18:27THEY LAUGH
0:18:27 > 0:18:30What you laughing at?
0:18:30 > 0:18:33Your little...pink pants.
0:18:33 > 0:18:34My little pink pants.
0:18:34 > 0:18:36- Have you got thermal socks on?- Yeah.
0:18:36 > 0:18:39And tights and all sorts. Still cold.
0:18:39 > 0:18:41- Freezing cold?- Want some soup?
0:18:41 > 0:18:43My shoes are heavier than me.
0:18:43 > 0:18:45Walking like a penguin.
0:18:45 > 0:18:47- How are you finding it?- Easy.- Easy?
0:18:47 > 0:18:51Do you know something, Lyndsay? I knew you would.
0:18:51 > 0:18:55Well, there's been a few problems this morning but...
0:18:55 > 0:18:56But you've sorted them?
0:18:56 > 0:18:59I've not shouted, I've not risen my voice yet.
0:18:59 > 0:19:00Sorry for laughing, Lyndsay,
0:19:00 > 0:19:04but I'm just looking, look at that snow now, what you've got waiting.
0:19:04 > 0:19:08# Do you wanna build a snowman? #
0:19:08 > 0:19:13Up in the office, the girls have been easing Terry in gently.
0:19:13 > 0:19:14Jemma...
0:19:16 > 0:19:18..I've got really, really bad belly ache.
0:19:19 > 0:19:21Need a poo?
0:19:21 > 0:19:23No, I think I might be due on.
0:19:23 > 0:19:26Terry, have you got any sanitary towels?
0:19:26 > 0:19:30I can sort out Milly's nappies.
0:19:30 > 0:19:31SHE LAUGHS
0:19:31 > 0:19:34I've done the mail. I've rang the accountant,
0:19:34 > 0:19:37sorted one or two cars out on the system,
0:19:37 > 0:19:40flicked through these CVs while listening to a load of claptrap.
0:19:40 > 0:19:44Listen, this is nothing, absolutely nothing.
0:19:44 > 0:19:46If we give you the full extent of what we did,
0:19:46 > 0:19:49- your head would fall off your shoulders.- No, it wouldn't.
0:19:49 > 0:19:52I've been here since you were an itch in your dad's keks.
0:19:52 > 0:19:55They decide to get him started on some real work.
0:19:55 > 0:19:56Blood... Is that just to get in?
0:19:56 > 0:20:00- You've not even made a payment. - Is this the easiest way to pay?
0:20:00 > 0:20:03This is the way it does. This is easy, this.
0:20:03 > 0:20:07Erm... I've got to find the company, haven't I?
0:20:07 > 0:20:09You've got to put the amount in first.
0:20:09 > 0:20:11That's what I'm doing.
0:20:11 > 0:20:14This is taking ages.
0:20:14 > 0:20:17Something that's a two-minute job is taking far too long.
0:20:17 > 0:20:20Don't start trying to put me under pressure.
0:20:21 > 0:20:26It's Gloria the grab who rips all the cars to be sold as scrap metal.
0:20:26 > 0:20:28But first it's the job of Frank and George
0:20:28 > 0:20:32to strip each car of usable parts to be sold separately.
0:20:32 > 0:20:34The job requires heavy cutting machinery
0:20:34 > 0:20:37and the constant use of safety goggles.
0:20:37 > 0:20:39MACHINE TOOL WHIRS
0:20:43 > 0:20:45If they're doing a cut out there with no glasses on
0:20:45 > 0:20:47there's a problem.
0:20:49 > 0:20:50They need them.
0:20:52 > 0:20:54They've put it on now.
0:20:54 > 0:20:57All t'time, this, yes? All the time.
0:20:59 > 0:21:02For your safety as well.
0:21:02 > 0:21:04Never no glass. There you go.
0:21:04 > 0:21:07What happens if something goes in your eye?
0:21:09 > 0:21:11Who would be at fault? Me?
0:21:11 > 0:21:14- David?- David? Exactly. And me.
0:21:14 > 0:21:18Health and safety come in, we get shut down.
0:21:20 > 0:21:22Always just keep them there,
0:21:22 > 0:21:26all the time, every time you cut anything - goggles. No excuse.
0:21:28 > 0:21:30He's even lifting it up now.
0:21:31 > 0:21:33My God!
0:21:33 > 0:21:35I'll come back in a bit and have a look again.
0:21:35 > 0:21:38- The amount of times we've said this...- It's for their own safety.
0:21:38 > 0:21:41- I don't understand. - Neither do I.
0:21:41 > 0:21:43Here you are. Are you all right?
0:21:43 > 0:21:46As the afternoon sets in, Lyndsay gets into her stride.
0:21:46 > 0:21:49There's no shouting or bawling.
0:21:49 > 0:21:53The yard seems to be running smoothly and the money's coming in.
0:21:53 > 0:21:55Come out of t'way of t'wagon.
0:21:55 > 0:21:58Tell gobshite at the back to answer the phone when I ring him.
0:21:58 > 0:22:02You concentrate on that. Causes all the bloody trouble.
0:22:02 > 0:22:04Where's he going?
0:22:04 > 0:22:07Even Terry seems to be enjoying being back in the yard.
0:22:07 > 0:22:10- Just try it.- Mediterranean couscous? - With chicken.
0:22:13 > 0:22:14He's going to say it's awful.
0:22:14 > 0:22:17No, it's all right. It's nice.
0:22:17 > 0:22:19Hey! Proper chef, me!
0:22:19 > 0:22:20THEY LAUGH
0:22:20 > 0:22:23Takings on window up to now, two and a half grand.
0:22:23 > 0:22:26- We're not doing too bad. - I prefer having you here, Linds.
0:22:26 > 0:22:28You've set your stall.
0:22:33 > 0:22:37Within reason, it looks OK.
0:22:41 > 0:22:43It looks like Lyndsay's on course
0:22:43 > 0:22:45to make the daily average of three and half grand.
0:22:45 > 0:22:48But now she wants to know if her approach has worked with the staff.
0:22:48 > 0:22:51I'm just going checking to see how Dean's doing.
0:22:52 > 0:22:57I have seen him working but not on the jobs I've asked him to do.
0:22:57 > 0:23:00What have you done? Anything I asked you to?
0:23:00 > 0:23:02Yeah. I moved them but they've piled back up again.
0:23:02 > 0:23:05- So them are different parts? - Yeah, they're different.
0:23:05 > 0:23:08Those are the same panels you did before.
0:23:08 > 0:23:11I asked him nicely. I said, "Please can you move the panels, Dean?"
0:23:11 > 0:23:13He went, "Yeah." He took two bumpers in there.
0:23:13 > 0:23:16I said, "Thank you, Dean." I never saw him again.
0:23:16 > 0:23:18They're asking him to do other things as well,
0:23:18 > 0:23:21so maybe this is a problem with the yard.
0:23:21 > 0:23:24Right, go on, move them.
0:23:24 > 0:23:27It seems Lyndsay's gentle management style hasn't paid off with Dean.
0:23:29 > 0:23:31I knew they had asked Dean to go down there
0:23:31 > 0:23:33before I even come up here.
0:23:33 > 0:23:36So... But then he could come straight back
0:23:36 > 0:23:39and carry on moving them. He's capable of moving them.
0:23:41 > 0:23:44God, he needs a chaperone permanent.
0:23:44 > 0:23:47And when Lyndsay goes back to check on Frank and George,
0:23:47 > 0:23:49it looks like her softly-softly approach
0:23:49 > 0:23:51hasn't worked with them either.
0:23:55 > 0:23:57- Are you cutting?- No.
0:23:57 > 0:23:59Were he cutting then?
0:23:59 > 0:24:01INDISTINCT
0:24:01 > 0:24:02Yeah, yeah. Yeah.
0:24:05 > 0:24:09I told him before, the other guy, to keep the goggles on his hat
0:24:09 > 0:24:11and they're off.
0:24:12 > 0:24:14Now he's looking for them.
0:24:14 > 0:24:16Yes? Frank, we've got a problem...
0:24:17 > 0:24:21..because I've come back up to check on t'goggles again.
0:24:21 > 0:24:24You, up here, are the manager.
0:24:24 > 0:24:27This, this, every time, goggles.
0:24:27 > 0:24:29MACHINE TOOL DROWNS SPEECH
0:24:29 > 0:24:32I mean it, 100%. You tell them.
0:24:42 > 0:24:44I've not seen much of her, to be honest.
0:24:44 > 0:24:47She's either been hiding or been very busy.
0:24:47 > 0:24:51- She's been busy. They've loved her down there.- Have they?- Yeah.
0:24:51 > 0:24:52Lyndsay's done all right.
0:24:52 > 0:24:57She stuck it out. I know I said she wouldn't, but she did.
0:24:57 > 0:24:59Come on!
0:24:59 > 0:25:01I'm finding it difficult to drive with my feet
0:25:01 > 0:25:03they're that cold.
0:25:04 > 0:25:06Bit of a shock to my system this, you know.
0:25:07 > 0:25:09But after her long day in the yard,
0:25:09 > 0:25:11Lyndsay's realised there may be more to the problem
0:25:11 > 0:25:13than Terry's hot temper.
0:25:13 > 0:25:18Erm... They're just not getting it, to be honest.
0:25:18 > 0:25:22I can't get it how you give an instruction,
0:25:22 > 0:25:27you ask them to do something and you go back three hours later
0:25:27 > 0:25:30and they're doing the same mistake again.
0:25:30 > 0:25:34I just don't understand where they're coming from.
0:25:34 > 0:25:38This is where Terry's problems are coming from,
0:25:38 > 0:25:43the stress of having to keep repeating yourself, day in, day out.
0:25:43 > 0:25:45Do this, do it like this.
0:25:45 > 0:25:46They're just not doing it, to be honest.
0:25:46 > 0:25:49We do need to sort this problem out
0:25:49 > 0:25:52and I will try and think how I am going to sort it out.
0:25:54 > 0:25:57Oh, you're home.
0:25:57 > 0:25:58Are you all right?
0:25:58 > 0:26:01- Yeah, fine.- Bloody hell. - What?
0:26:01 > 0:26:06Well, I saw you've done it, haven't you, bless you?
0:26:06 > 0:26:07- I've done it.- Bloody hell,
0:26:07 > 0:26:10all they did upstairs is take t'mickey out of me,
0:26:10 > 0:26:11throwing everything at me.
0:26:11 > 0:26:14Come here, come here. Well done!
0:26:16 > 0:26:17HE LAUGHS
0:26:17 > 0:26:20You look like you've been dragged through a hedge backwards.
0:26:20 > 0:26:23- I have. I'm going to get a shower. - How much have you done today?
0:26:23 > 0:26:26- Five grand! - Get out of it!
0:26:26 > 0:26:28No chance, no way!
0:26:29 > 0:26:32The last few weeks have been tough for Terry and Lyndsay.
0:26:32 > 0:26:34But they never miss their weekly date-night
0:26:34 > 0:26:36at their favourite restaurant.
0:26:38 > 0:26:41- How's the yard been today? - It's been really good.
0:26:41 > 0:26:43Are you saying it's better without me?
0:26:43 > 0:26:45No, I'm not saying that,
0:26:45 > 0:26:48but the atmosphere is not as stressed.
0:26:48 > 0:26:52Yeah. Just taste that, I'm telling you now.
0:26:53 > 0:26:54That is...
0:26:54 > 0:26:57You've given it to me with the shell.
0:26:57 > 0:26:59He's trying to choke me!
0:26:59 > 0:27:03My heart is in that yard.
0:27:03 > 0:27:07We want you to be part of the yard, Terry. Nobody doesn't want that.
0:27:07 > 0:27:12You are the heart of the yard, but it's got to change.
0:27:12 > 0:27:15You've got to look after yourself, your own sanity,
0:27:15 > 0:27:16your own health.
0:27:16 > 0:27:19Them staff should be doing what you want them to do.
0:27:19 > 0:27:22And Lyndsay has a proposal for Terry.
0:27:22 > 0:27:23You know like...
0:27:23 > 0:27:26You've watched Gordon Ramsay on them restaurants?
0:27:26 > 0:27:29I need to get someone in, a management consultant guy...
0:27:29 > 0:27:31A management consultant? What does he do?
0:27:31 > 0:27:35He'll just observe how you work,
0:27:35 > 0:27:38how the staff are working,
0:27:38 > 0:27:40how your reaction to things is.
0:27:40 > 0:27:42Are you OK with that?
0:27:42 > 0:27:45Listen, I love you. I'll do whatever you want to do
0:27:45 > 0:27:47to get our life...
0:27:47 > 0:27:50I want to spend time, quality time with you.
0:27:50 > 0:27:53I'm looking forward to it.
0:27:53 > 0:27:56- I'm willing to take on board... - You've got to listen.
0:27:56 > 0:27:58- You can't kick off.- Course I'll listen! I'm ready for it!
0:27:58 > 0:28:01OPERA MUSIC PLAYS
0:28:03 > 0:28:07I've been in business for 30 year! I need an MBE me,
0:28:07 > 0:28:09not a bloody management consultant.
0:28:09 > 0:28:12- What we're going to try is praise people.- What for?!
0:28:12 > 0:28:16- Anything you're happy about round here?- No.
0:28:16 > 0:28:19How can somebody change overnight like that? They can't.
0:28:19 > 0:28:21What happens if you kill someone? My son?
0:28:23 > 0:28:25Scrapyard wars is on!
0:28:25 > 0:28:27Health and safety will have a field day.
0:28:27 > 0:28:29I just want to tell you I love you!