0:00:02 > 0:00:04'I'm Terry Walker and this is my scrapyard.'
0:00:04 > 0:00:07- All right, our Dean. - All right, pal.- All right, boss.
0:00:07 > 0:00:11'I buy cars, strip 'em, squash 'em and flog the lot.'
0:00:11 > 0:00:13It's all coming together nicely.
0:00:13 > 0:00:16I've never seen a place like this.
0:00:16 > 0:00:18Don't strain yourselves, will you?
0:00:18 > 0:00:20We'll try not to, boss!
0:00:20 > 0:00:22'It's the love of my life...
0:00:23 > 0:00:25'..other than our Lyndsay, the wife.'
0:00:25 > 0:00:28- Well, who's paying this? - Is it more than a grand?- Yeah.
0:00:28 > 0:00:30- You're paying it. - No, I'm not. You're paying it!
0:00:30 > 0:00:33- Whoa, whoa, whoa! - Nobody can do the deals like Terry.
0:00:33 > 0:00:34Nobody. He is a one-off.
0:00:34 > 0:00:37'One day, we plan to hand this all over to our kids...'
0:00:37 > 0:00:40- I'm here solely for my family. - He loves this job.
0:00:40 > 0:00:41You look good in that, yeah, Jon.
0:00:41 > 0:00:43Won't find them in t' corner shop.
0:00:43 > 0:00:45'..but first we've got to get it running right...'
0:00:45 > 0:00:48Stop messing about. That's exactly how it shouldn't be!
0:00:48 > 0:00:52- '..and that's the hard bit.' - I want the yard to be run properly.
0:00:52 > 0:00:53Oi, Frank!
0:00:53 > 0:00:55It's not even safe to work. He's under this bonnet
0:00:55 > 0:00:58of this car for nothing. Can you get a high vis vest on?
0:00:58 > 0:01:00You. That's not high vis.
0:01:00 > 0:01:03Worst case scenario, they close us down.
0:01:10 > 0:01:12In the middle of all this chaos...
0:01:14 > 0:01:17..we've got to somehow try to earn a few quid as well.
0:01:17 > 0:01:18I'm stuck.
0:01:18 > 0:01:21'But if we stick together, do the job right...
0:01:24 > 0:01:29'..and keep the cars rolling in, we'll be one big, happy family.'
0:01:41 > 0:01:43For months, the yard's been driving Terry mad.
0:01:43 > 0:01:47His attempts to drag the business into the 21st century have not
0:01:47 > 0:01:48gone according to plan.
0:01:50 > 0:01:54And now, Lyndsay has persuaded him to try something new.
0:01:56 > 0:02:00She's won me round to the fact of having a management consultant in,
0:02:00 > 0:02:02which, like, it's degrading, that.
0:02:02 > 0:02:05I've been in business for 30 years.
0:02:05 > 0:02:07I bet the guy who comes, I'm going to ask him,
0:02:07 > 0:02:11"How long have you been in business?" I bet it's not 30 year.
0:02:11 > 0:02:14I need an MBE, me, not a bloody management consultant.
0:02:14 > 0:02:18It's sending me insane, it's ripping my soul out.
0:02:18 > 0:02:21Have a good kip and we're right then.
0:02:21 > 0:02:23What? Move it.
0:02:23 > 0:02:25For Terry, the stakes are high.
0:02:25 > 0:02:29He turns 50 this year and wants profits and safety standards to
0:02:29 > 0:02:33be at their best, so he can begin to hand the business over to the kids.
0:02:33 > 0:02:38You know. I've done my bit. It's time for them to start doing theirs.
0:02:38 > 0:02:40It should be an easy transition
0:02:40 > 0:02:45but it's proving now to be very, very difficult, very hard.
0:02:45 > 0:02:51All being well, if the management consultant can help, I'm all ears.
0:03:01 > 0:03:0530 years ago, Terry started his scrap business
0:03:05 > 0:03:07with just a few mates.
0:03:07 > 0:03:09Though he now has nearly 40 employees
0:03:09 > 0:03:13and a host of 21st century rules and regulations to obey,
0:03:13 > 0:03:16he's barely changed the way he runs the yard.
0:03:16 > 0:03:20Terry, he is very old school, but it's not the olden days,
0:03:20 > 0:03:22like Steptoe and Son, it's not like that.
0:03:22 > 0:03:26It's very, very professional now how it has to run.
0:03:26 > 0:03:30I know secretly he's probably wishing now it was just him and
0:03:30 > 0:03:34the four staff we started off with.
0:03:34 > 0:03:38I can tell in himself he's frustrated, he knows he's not doing
0:03:38 > 0:03:39it right. It's hard to explain.
0:03:39 > 0:03:42It's like he doesn't want to be there as much
0:03:42 > 0:03:44but he still wants to be in full control.
0:03:44 > 0:03:47He doesn't know how to change.
0:03:47 > 0:03:52- Christopher!- How are you? - Nice to see you, to see you, nice.
0:03:52 > 0:03:55- Are you doing well?- Yes. Are you ready? Have you got me brew?
0:03:57 > 0:04:00For now, Terry's going along with Lyndsay's plan
0:04:00 > 0:04:03and giving management consultant Christopher Munnery the grand tour.
0:04:05 > 0:04:07- This is where all the knobs hang out.- Right.
0:04:07 > 0:04:10I've always run this business sort of off the cuff,
0:04:10 > 0:04:12old school. Can't do that no more.
0:04:12 > 0:04:15What I've tried to do is split the company up into groups.
0:04:15 > 0:04:18- This is Manuel Mick. - How are you doing?- Hello.
0:04:18 > 0:04:21He's the gate link, gate runner. This is his area.
0:04:21 > 0:04:25- What's he here for? - Management consultant.- Ah. Good!
0:04:25 > 0:04:28Cos he ain't got a clue what he's doing. Don't get me wrong,
0:04:28 > 0:04:32he knows everything there is to know about cars and how to make money,
0:04:32 > 0:04:35but his skills with us are straight down t' flue.
0:04:35 > 0:04:37Put it up there where you've got a bit of space, Jon,
0:04:37 > 0:04:40and then you can have a little tinker with it.
0:04:40 > 0:04:43This is Chris, the management consultant. This is Jon, my son.
0:04:43 > 0:04:48- Hello, Jon. Hi, nice to meet you. - He's the head over de-pollution.- OK.
0:04:48 > 0:04:51- Who's that guy with the suit on, there?- I don't know.
0:04:51 > 0:04:55Oh, he's the management consultant that Terry brought in.
0:04:55 > 0:04:57Oh, interesting!
0:04:58 > 0:05:00- You've got to take it out of that then.- Right.
0:05:00 > 0:05:04Don't send that. Turbo's in different spot and everything.
0:05:04 > 0:05:06Yeah, it's a different engine.
0:05:06 > 0:05:11Anyway, Dave here, him and Coxy have been with me for the last...
0:05:11 > 0:05:14- It must be over 20 years now, innit?- Off and on, yeah.
0:05:14 > 0:05:17Everything within this business is ready to lock in.
0:05:17 > 0:05:22- It's just getting the staff to... - Understand their jobs.
0:05:22 > 0:05:24..and stick to the new regime. Stick to it.
0:05:28 > 0:05:32Bloody hell, it's a place isn't it, this? It's a place.
0:05:32 > 0:05:35Having heard Terry's version, Christopher wants to find out
0:05:35 > 0:05:39if there's another side to the story.
0:05:39 > 0:05:41- What's Terry like as a boss? - Ups and downs.
0:05:41 > 0:05:43Ups and downs, like any boss.
0:05:43 > 0:05:46One minute he's happy, next minute he's growling.
0:05:46 > 0:05:48Like two people stuck in one body.
0:05:48 > 0:05:50That must be hard for you.
0:05:50 > 0:05:54It stresses me out. I just don't want to work. I want to go home.
0:05:54 > 0:05:57Quite emotional, aren't we? Quite emotional.
0:05:57 > 0:06:01What I'm trying to do, is just to give Terry some feedback on areas
0:06:01 > 0:06:03we can help him.
0:06:03 > 0:06:07I think he wants to be able to step back a bit more.
0:06:07 > 0:06:11I mean, what sort of support would you be interested in?
0:06:11 > 0:06:14I think the main thing is to know that, number one,
0:06:14 > 0:06:17as employees, we're being listened to and make sure that any issues
0:06:17 > 0:06:20that we have, or if we have any complaints with the job, stresses or
0:06:20 > 0:06:23strains, that we have someone that we can go and speak to about that.
0:06:25 > 0:06:28After only a short time in the yard, Christopher has already
0:06:28 > 0:06:30identified a major problem.
0:06:31 > 0:06:35I think Terry really needs to understand more that people here
0:06:35 > 0:06:40don't have the same passion and commitment that he naturally has.
0:06:40 > 0:06:44You can tell when you talk to him that he's very clear about what
0:06:44 > 0:06:48he's trying to achieve, but he's pushing people
0:06:48 > 0:06:51rather than pulling them.
0:06:55 > 0:06:57You need to be thinking more on the longer term
0:06:57 > 0:06:59goals of the business.
0:06:59 > 0:07:02So when we talk about different bits of the business,
0:07:02 > 0:07:05you explain to me where you've got supervisors in now,
0:07:05 > 0:07:09which is really good, you want to be able to say to them,
0:07:09 > 0:07:12"I'm looking for this improvement or this change."
0:07:12 > 0:07:15How about YOU bringing them in and YOU saying it to them,
0:07:15 > 0:07:18because when I'm saying it to them it seems like it's going in one ear
0:07:18 > 0:07:24- and out of the other.- Part of the issue is if you're very directive,
0:07:24 > 0:07:28it can be seen as quite critical or like you're telling them off.
0:07:28 > 0:07:29Yeah, but I'm not.
0:07:29 > 0:07:34What we're going to try more is more positive, more praise.
0:07:34 > 0:07:36- Praise?!- Yeah.
0:07:36 > 0:07:39I give praise where praise is due. You've got me stuttering here now.
0:07:39 > 0:07:41What do you mean by praise?
0:07:41 > 0:07:44Say, "Well done," if they've done something good.
0:07:44 > 0:07:46If they've done something good!
0:07:47 > 0:07:51I think it's going to take him time to get used to somebody
0:07:51 > 0:07:53telling him how to do the job.
0:07:53 > 0:07:55He started from scratch on his own, he's always done
0:07:55 > 0:07:59everything off his own back, so I think he will find it hard.
0:07:59 > 0:08:03How can you praise people for what they do when they don't do it?
0:08:03 > 0:08:07You don't see that bit because you always see what they don't do.
0:08:07 > 0:08:10I agree. He doesn't always see the positives...
0:08:10 > 0:08:13- No, he doesn't.- .. when he's out there. You've got to look for them
0:08:13 > 0:08:17and make the positives outweigh the negatives.
0:08:17 > 0:08:20I'd like to see you walk around the yard with me,
0:08:20 > 0:08:24find something that you think somebody's doing well and follow
0:08:24 > 0:08:25that technique.
0:08:25 > 0:08:30I can assure you, the results will be astounding.
0:08:32 > 0:08:33Much, much better.
0:08:35 > 0:08:37Prepare to be astounded.
0:08:37 > 0:08:39Right. Come on, let's go, I've not got all day.
0:08:43 > 0:08:47- What do you reckon about the management consultant?- Not so much.
0:08:48 > 0:08:50He's not going to...
0:08:50 > 0:08:56How can you tell somebody who's run the yard for so many years and
0:08:56 > 0:08:58years and say, "Right, you've got to do it this way,
0:08:58 > 0:08:59"got to do it that way"?
0:08:59 > 0:09:02- How can something change overnight like that? Can't.- Can't.
0:09:02 > 0:09:04Have you not got a clean one?
0:09:04 > 0:09:08Dean, just leave this now, it's not your job.
0:09:08 > 0:09:10It's not what you're here to do.
0:09:10 > 0:09:12- Anything you're happy about round here?- No, nothing.
0:09:12 > 0:09:15No? Not at the moment?
0:09:15 > 0:09:18Well, let's walk over there and see if we can find something that you're
0:09:18 > 0:09:20pleased with what they are doing.
0:09:20 > 0:09:22If I see something that's worth praise, I'll let you know.
0:09:24 > 0:09:29This area looks neat and tidy. Who's done that?
0:09:29 > 0:09:33Mo? I'd just like to say, mate, that what you're doing in here
0:09:33 > 0:09:35looks good at the moment. Nice.
0:09:39 > 0:09:41Got him smiling there.
0:09:41 > 0:09:44I must admit, I don't come over and say,
0:09:44 > 0:09:47"You're doing a mint job, Craig," and pat you on the back.
0:09:47 > 0:09:50I'll do it know. You're doing a mint job, pal.
0:09:50 > 0:09:54But that doesn't mean I'm not appreciative of what he does.
0:09:54 > 0:09:56Despite his initial scepticism,
0:09:56 > 0:10:00Terry seems to be putting some effort into the management exercise.
0:10:02 > 0:10:04I just wanted to tell you that I love you.
0:10:04 > 0:10:06Yes, I love you too.
0:10:06 > 0:10:10And you know you do very good job here
0:10:10 > 0:10:12and you always wear PPE equipment.
0:10:14 > 0:10:17- Sunglasses.- He thinks he's taking the piss out of him.
0:10:17 > 0:10:19- Thank you very much. - You're welcome.
0:10:19 > 0:10:21Cheers.
0:10:21 > 0:10:22How do you think that went?
0:10:22 > 0:10:26I've got no problem with giving praise where it's due.
0:10:26 > 0:10:28It means so much to these people.
0:10:28 > 0:10:32- People like being appreciated. - Of course they do.- Including me.
0:10:32 > 0:10:33Including me too!
0:10:33 > 0:10:37- Yeah, I appreciate you. - Do you?- Yeah.
0:10:39 > 0:10:42Shocked me. I'm just wondering what sort of pills he's been on.
0:10:42 > 0:10:45Lyndsay might have slipped him a few in his brew or something.
0:10:45 > 0:10:48Among those trying to make sense of what just happened is Terry's
0:10:48 > 0:10:52oldest friend, Chris, who's known him since he was four years old.
0:10:52 > 0:10:56This new management consultant probably has his work cut out
0:10:56 > 0:10:58with Terry because he's set in his ways.
0:10:58 > 0:11:03Can a leopard change its spots? Yeah, if you skin it and dye it.
0:11:03 > 0:11:06And before the day is out, there are more surprises.
0:11:06 > 0:11:10Management consultant Christopher has left Terry with one more
0:11:10 > 0:11:15task - to get his new supervisors involved in decision making.
0:11:15 > 0:11:18How do you feel the last few weeks have gone?
0:11:18 > 0:11:20Well, it's just not just something I'd ask.
0:11:20 > 0:11:25I'd never say things like this, but I am willing to give it a try.
0:11:25 > 0:11:27First in is Chris.
0:11:27 > 0:11:29In the ten years they've worked in the yard,
0:11:29 > 0:11:31this is the first time they've sat in an office together.
0:11:31 > 0:11:35Has he taught you anything, this management consultant?
0:11:35 > 0:11:37It's taught me that it's hard work.
0:11:37 > 0:11:41- I'm sick of it. I'd rather be in the yard.- I bet you would.
0:11:41 > 0:11:42I bet you would.
0:11:42 > 0:11:44So tell me about the areas where
0:11:44 > 0:11:47you think you could do things differently?
0:11:47 > 0:11:50One thing that bothers me is you say there's five of us up there
0:11:50 > 0:11:54- but it's usually just me and Mo. - Yeah so the others are moving off?
0:11:54 > 0:11:56Yeah, Joe's not been in.
0:11:56 > 0:12:00So let me just... Lads moving off jobs, yeah?
0:12:00 > 0:12:03You've got to bring your own team together, haven't you?
0:12:03 > 0:12:06- You've got to treat it as your area. - Yeah, yeah.
0:12:06 > 0:12:08Where do you see your strengths?
0:12:08 > 0:12:11It's a bit deep, that, for you!
0:12:13 > 0:12:16I'm just a grafter. Give me a job and I'll get on with it,
0:12:16 > 0:12:17know what I mean?
0:12:17 > 0:12:20He's trying out his new management techniques. I think.
0:12:20 > 0:12:23Instead of shouting, he's finding out what we want,
0:12:23 > 0:12:24which is a good thing.
0:12:26 > 0:12:27As the afternoon goes on...
0:12:27 > 0:12:28Who's the next victim?
0:12:28 > 0:12:31..the lads are getting to see a new side to the boss they've
0:12:31 > 0:12:33known for years.
0:12:33 > 0:12:35Where do you feel you might need my support?
0:12:35 > 0:12:39Is there anything you need to bring to my attention that you
0:12:39 > 0:12:40would do different?
0:12:40 > 0:12:43Considering I've been here, like, seven years on and off,
0:12:43 > 0:12:46it went really well. I'm absolutely glad that we had it.
0:12:46 > 0:12:48We should have had it at the beginning.
0:12:48 > 0:12:51He is out of his comfort zone, 100%,
0:12:51 > 0:12:56and the reaction from the lads were like, is this some sort of joke?
0:12:56 > 0:12:59You know a cat with gloves on will catch no mice.
0:13:01 > 0:13:03What are we talking about now?
0:13:03 > 0:13:06The management consultant, if I'm honest with you, I could throttle
0:13:06 > 0:13:11him because I want to be in t' yard but I'm here,
0:13:11 > 0:13:14but there's got to be a transition where I'm dragged kicking
0:13:14 > 0:13:18and screaming into the 21st century. Know what I mean?
0:13:24 > 0:13:26There's tough competition in the local area,
0:13:26 > 0:13:29with dozens of scrapyards concentrated in just a few miles.
0:13:29 > 0:13:32Are you all right, Chris?
0:13:32 > 0:13:34But one week after the management consultant's visit,
0:13:34 > 0:13:37it seems Terry and Lyndsay's dream of seeing their yard
0:13:37 > 0:13:41running at its best may finally be within reach.
0:13:41 > 0:13:42Show Mick exactly what you need.
0:13:42 > 0:13:46The supervisors are taking on more responsibility.
0:13:46 > 0:13:48Anything in that shed, there, don't touch that.
0:13:48 > 0:13:51- We'll sort it afterwards. - No worries.
0:13:51 > 0:13:53The yard is clean and tidy...
0:13:53 > 0:13:54and the boss is a happy man.
0:13:56 > 0:13:59Best job in the yard.
0:13:59 > 0:14:02I'm happy to see them with the PPE equipment on.
0:14:02 > 0:14:04Very good, Georgie. Very good.
0:14:06 > 0:14:09You know what? I've been going through staff
0:14:09 > 0:14:12and the majority of you, I've not got a problem with.
0:14:12 > 0:14:16I don't understand sometimes why we seem to be struggling.
0:14:16 > 0:14:18It's ticking over nicely.
0:14:18 > 0:14:22He's chilled out a lot, hasn't he? He knows that everything's
0:14:22 > 0:14:24in place, health and safety's in place,
0:14:24 > 0:14:28so it's a big weight off his mind, isn't it?
0:14:28 > 0:14:30You can go up to him and have a laugh with him now.
0:14:33 > 0:14:36But just as the yard's beginning to run more professionally,
0:14:36 > 0:14:39an unusual delivery has arrived for sales manager Lee,
0:14:39 > 0:14:43courtesy of some of his mates from the neighbouring scrapyard.
0:14:45 > 0:14:48- I've got some chocolate here if you want it.- Oh, do I!
0:14:52 > 0:14:54Bloody hell! What happened there?
0:14:59 > 0:15:01Look at them!
0:15:01 > 0:15:03It seems the local competition have decided it's
0:15:03 > 0:15:05time for a practical joke.
0:15:05 > 0:15:06Bastards!
0:15:08 > 0:15:11They've all got masks on and everything, look at them!
0:15:13 > 0:15:16Ah, look at it, Jemma!
0:15:16 > 0:15:19- That's bad! Can't even see. - You can't even see!
0:15:22 > 0:15:24Fucking bastards!
0:15:26 > 0:15:28Oh, it's horrendous.
0:15:28 > 0:15:31Michele, we got to get in here sorted. Look at my car!
0:15:31 > 0:15:34She was just thinking, I've cleaned my car!
0:15:36 > 0:15:39Our friends have decided to come down and ambush us
0:15:39 > 0:15:40with fire extinguishers today.
0:15:40 > 0:15:44So it's fair enough. I'm going to stay calm.
0:15:44 > 0:15:47Going to use this instead of them.
0:15:47 > 0:15:48It's all right.
0:15:48 > 0:15:51They might have won the battle today but they won't win the war.
0:15:51 > 0:15:53That's a fact. A fact.
0:15:56 > 0:15:58Got to be something better than this.
0:15:58 > 0:16:04A manure spreader would be an excellent way to pay them back.
0:16:04 > 0:16:07With hours of cleaning ahead to get the yard back up to scratch,
0:16:07 > 0:16:10Terry's new professional regime is about to suffer
0:16:10 > 0:16:11a far more serious setback.
0:16:13 > 0:16:15What you looking for?
0:16:15 > 0:16:17Alcohol, beer.
0:16:18 > 0:16:22I've had a tip off that one of the employees is
0:16:22 > 0:16:25actually drinking alcohol on site,
0:16:25 > 0:16:27so now I'm trying to find the lager.
0:16:29 > 0:16:31Can't find any!
0:16:34 > 0:16:38In one of the coats is two cans of empty cans of beer,
0:16:38 > 0:16:41that are squashed together and it's Chris' coat.
0:16:41 > 0:16:44A year ago, Terry sacked his old friend Chris
0:16:44 > 0:16:46for drinking on the job.
0:16:46 > 0:16:50But he took him back for the sake of their friendship.
0:16:50 > 0:16:51What's going on now?
0:16:51 > 0:16:53I were told that Chris were drinking lager
0:16:53 > 0:16:55and he's been hiding it in de-pollution.
0:16:55 > 0:16:57No, no, not again, mate, no.
0:16:57 > 0:16:59One of the coats has got empty cans in the pocket.
0:16:59 > 0:17:03Why would there be empty cans of beer on site?
0:17:03 > 0:17:05Last time Terry caught Chris drinking,
0:17:05 > 0:17:08it was a difficult moment for their friendship.
0:17:08 > 0:17:11But this time, it's a test of whether Terry can really
0:17:11 > 0:17:14change the way he's always run the yard.
0:17:14 > 0:17:17Sorry, mate. I didn't want to go looking, I really didn't,
0:17:17 > 0:17:21but, you know, I can't have somebody on site that's drunk.
0:17:21 > 0:17:23If you was to breathalyse him and put him in a car...
0:17:23 > 0:17:27- Can we do that now?- Breathalyse him? - Yeah.- You'd need a kit.
0:17:27 > 0:17:30- Can we get one, quick?- I think you can get them from the chemist.
0:17:30 > 0:17:33- Can we get one quick and I'll just do it now.- OK.
0:17:33 > 0:17:35That'll sort it.
0:17:35 > 0:17:42Spending time in the office, I'm not feeling very, like, motivated.
0:17:42 > 0:17:46No, motivated is the wrong word. Aggressive, sort of thing.
0:17:46 > 0:17:50I just don't feel like going up to Chris and losing my rag with him.
0:17:50 > 0:17:53But I really could lose my rag with him!
0:17:53 > 0:17:57Let's just have him in and let's see what his side of the story is.
0:17:57 > 0:18:00- Disgrace.- I know, it's terrible.
0:18:00 > 0:18:03Health and safety will have a field day.
0:18:03 > 0:18:05That is dangerous, seriously.
0:18:05 > 0:18:07It stops people from breathing. Look at the state.
0:18:07 > 0:18:10Yeah, I know it's a mess, proper mess, but what can you do?
0:18:10 > 0:18:13I think Chris has got a bit of dust in his throat
0:18:13 > 0:18:16because he's been wanting to wash it down with a bit of beer.
0:18:16 > 0:18:20- He's not been drinking, has he? - Yeah.- Ah!
0:18:20 > 0:18:23See, there's always something, isn't there?
0:18:25 > 0:18:27I'm going to do an engine fit anyway.
0:18:29 > 0:18:32Going to do an engine fit, not a cylinder head fit.
0:18:32 > 0:18:34Do you think I have time for this?
0:18:34 > 0:18:37Seems like a laugh to you all the time.
0:18:37 > 0:18:40- Not a laugh.- It's not a laugh, you're right.
0:18:40 > 0:18:44It's not a laugh losing your job, is it?
0:18:44 > 0:18:48You blow into that. Blow it right up.
0:18:50 > 0:18:52Till it's fully inflated.
0:18:57 > 0:18:59- Have you been drinking on job?- No.
0:18:59 > 0:19:01So you're going to lie about it.
0:19:01 > 0:19:03I'm not going to lie about it, I've not.
0:19:03 > 0:19:06Why were empty beer tins in your pocket?
0:19:06 > 0:19:08- What does that mean? - Just left it there.
0:19:08 > 0:19:10- What does that mean? - Just left it there.
0:19:10 > 0:19:13Put it this way, right, if you lie about it now, you will go.
0:19:13 > 0:19:16If you go, you will never, ever come back, ever.
0:19:16 > 0:19:17You can see you're on something.
0:19:17 > 0:19:20What the fucking hell's wrong with you?
0:19:20 > 0:19:23That's over already. You can see it's over.
0:19:23 > 0:19:27- I don't think you want the job, do you?- Yeah, course I want a job.
0:19:27 > 0:19:31No, you don't. I'm still on the hook with health and safety
0:19:31 > 0:19:34and you're doing this. What happens if you kill someone, my son?
0:19:34 > 0:19:37Anyone? What about if you kill yourself?
0:19:39 > 0:19:42- Just leave the premises, Chris. - All right.- That's it.
0:19:42 > 0:19:46Listen, when you do come in, make sure you're sober.
0:19:46 > 0:19:49That's all I've got to say to you. I'm disgusted,
0:19:50 > 0:19:52- I'm absolutely pissed off. - All right.
0:20:09 > 0:20:12- Did you breathalyse him. - Yeah.- And what did that say?
0:20:12 > 0:20:14- Well over.- That's terrible.
0:20:14 > 0:20:17It's like he's coming in work drunk. That's not right.
0:20:17 > 0:20:20For him to do that, he's got a serious problem.
0:20:20 > 0:20:24I'll look into trying to help him out then. I wouldn't give up on him.
0:20:24 > 0:20:26I've not sacked him, he should have been sacked
0:20:26 > 0:20:27with foot up his backside.
0:20:30 > 0:20:33Unusually for Terry, he's decided to ask for advice
0:20:33 > 0:20:37from the man who, a few days ago, he said couldn't teach him anything.
0:20:38 > 0:20:45One of the lads, for the second time, has been caught drinking
0:20:45 > 0:20:52on site. We breathalysed him, proved to be double the legal limit.
0:20:52 > 0:20:55In every respect, you would be well within your rights to
0:20:55 > 0:20:57dismiss him for gross misconduct.
0:20:57 > 0:20:59You can't just turn your back on people,
0:20:59 > 0:21:03people I've known for the majority, most of my life.
0:21:03 > 0:21:07He's been here over ten years.
0:21:07 > 0:21:10He knows me and he knows the job.
0:21:10 > 0:21:14Put him on the street, what's he going to do?
0:21:14 > 0:21:18I've dealt with situations where people at work have this problem
0:21:18 > 0:21:21time and time again and it's a really difficult problem.
0:21:21 > 0:21:25What I would suggest, Terry, is first of all you communicate to all
0:21:25 > 0:21:30the workforce that you will introduce random breath testing
0:21:30 > 0:21:35so if people do come into work after drinking from five o'clock
0:21:35 > 0:21:38to five o'clock in the morning and they're still under the influence,
0:21:38 > 0:21:43you can just go that route and I could draft you something
0:21:43 > 0:21:44that you could send out.
0:22:00 > 0:22:07The old me in the yard and him smirking at me like that,
0:22:07 > 0:22:12I think I would have ended up going for him, so I feel...
0:22:12 > 0:22:15I feel a bit... I don't know the right word.
0:22:15 > 0:22:18..satisfied today that I managed to hold myself back.
0:22:18 > 0:22:20But having said that, let's see if he turns in tomorrow.
0:22:20 > 0:22:24There's a right good chance that he might not. He's not been sacked.
0:22:28 > 0:22:32Over the next few days, new systems are being brought in to the yard.
0:22:32 > 0:22:35Right, Coxy! I've got a little bit of a read here for ya.
0:22:35 > 0:22:41Drugs and alcohol policy. Random tests, so you could get picked.
0:22:41 > 0:22:44All right. I can do that any time.
0:22:44 > 0:22:46Chris has been coming in for work
0:22:46 > 0:22:50and there have been no further incidents.
0:22:50 > 0:22:52Chris, I need you to read through that, yeah, get in all in your
0:22:52 > 0:22:55head so you know what's going on. Need to make sure you're all right.
0:22:55 > 0:22:58You OK with it? Yeah? Happy days.
0:22:58 > 0:23:01And with his newly-motivated team working hard,
0:23:01 > 0:23:04the management consultant's techniques are already delivering
0:23:04 > 0:23:08the dividends that Terry and Lyndsay have hoped for, and more.
0:23:09 > 0:23:13Letting people just run around and do what they want and not get
0:23:13 > 0:23:17involved has shown some good results as far as takings are concerned.
0:23:21 > 0:23:23My role is definitely changing.
0:23:23 > 0:23:25That's what I wanted in the first place.
0:23:25 > 0:23:29I wanted to be able to back away, so summat must be working.
0:23:29 > 0:23:32If they were only taking hundreds instead of thousands I'd be worried,
0:23:32 > 0:23:36but they're not, they're doing all right and the atmosphere
0:23:36 > 0:23:38is a hell of a lot more relaxed.
0:23:38 > 0:23:41But despite all the yard's achievements, there's one
0:23:41 > 0:23:43result for Terry that still has to come in.
0:23:43 > 0:23:46I'm going to go and get Chris, now, because he's been drinking
0:23:46 > 0:23:49in the past and we're doing random tests now.
0:23:49 > 0:23:52I'm obviously going to grab him first. I'm not picking on him.
0:23:52 > 0:23:56We need to know that he's clear and that he's safe to do the job.
0:23:56 > 0:23:58Just hope he passes.
0:23:58 > 0:24:01Right, Chris, come here, mate. I need you.
0:24:04 > 0:24:08So you've done one of these before, so you know what's involved.
0:24:13 > 0:24:16Who else you going to test, Dave?
0:24:16 > 0:24:18- I'm going to do Lee.- What, today?
0:24:18 > 0:24:23Yeah, and er, Mick McKenzie.
0:24:25 > 0:24:27- Are you confident?- Yeah.
0:24:27 > 0:24:32Yeah? It's not changing at all, I don't think. Looking good.
0:24:34 > 0:24:37Yep, you're all clear, Chris.
0:24:37 > 0:24:40Thank you. First test I've ever passed.
0:24:40 > 0:24:42Is it? Oh, no!
0:24:42 > 0:24:43Right, yeah, so you got to remember
0:24:43 > 0:24:46we could be doing these at any point, random.
0:24:46 > 0:24:51I love you, me. I don't want anything to happen to you.
0:24:51 > 0:24:53- OK.- All right. Nice one, Dave. - Thank you, Chris.
0:24:53 > 0:24:55See you later, pal.
0:24:56 > 0:24:59I was gutted last time because I failed,
0:24:59 > 0:25:03obviously, because I got my wages docked and I had to go home.
0:25:03 > 0:25:10Me own fault, so...what can I do? I'm going to a counsellor now.
0:25:10 > 0:25:14- INTERVIEWER:- Counsellor for what? - Drinking.- Really?- Yes.
0:25:16 > 0:25:20- So you better go.- So I better go! All right. Thanks a lot.
0:25:22 > 0:25:24He's passed.
0:25:24 > 0:25:25Bloody hell!
0:25:25 > 0:25:29Yeah, so, it's good, it's good, first one out the way.
0:25:31 > 0:25:35He's actually, of his own accord, started to take counselling as well.
0:25:35 > 0:25:38It can only be good.
0:25:38 > 0:25:43A really good, positive move in the right direction.
0:25:55 > 0:25:58The yard is becoming the professional business that
0:25:58 > 0:26:00Terry and Lyndsay have been working towards.
0:26:00 > 0:26:04But for it to become Terry's dream yard, it can't get too serious.
0:26:05 > 0:26:08We've got some...smoke grenades.
0:26:10 > 0:26:14Terry's decided it's time to pay a visit to the neighbouring yard.
0:26:14 > 0:26:16Quite loud that, isn't it?
0:26:16 > 0:26:17SIRENS
0:26:17 > 0:26:20Oh, they're here. Here already.
0:26:20 > 0:26:23- Repercussion time!- What are they?
0:26:23 > 0:26:26- Hand grenades. Do you want one? - No, I don't!- Why?
0:26:27 > 0:26:29He's having it royal today, Lynds!
0:26:29 > 0:26:31Health and safety won't be happy about that.
0:26:31 > 0:26:33Listen, Lyndsay. They've got their equipment,
0:26:33 > 0:26:36they have all been supplied with equipment, they know we're coming.
0:26:36 > 0:26:39- They know you're coming? - Yeah, they know we're coming.
0:26:39 > 0:26:41- What's the point then? - Just, when.
0:26:41 > 0:26:45You'd be better off having a pillow fight or something where all
0:26:45 > 0:26:47the feathers come out.
0:26:47 > 0:26:50You can't have any fun with health and safety, Terry, you know that.
0:26:50 > 0:26:52Bloody health and safety, I'm sick of them.
0:26:52 > 0:26:54I think what I need to do is nip down there
0:26:54 > 0:26:57and pop one of them through letterbox.
0:26:57 > 0:26:59- Is this a paint grenade, yeah?- Yeah.
0:26:59 > 0:27:00What do you do with it?
0:27:00 > 0:27:03Pillow in one hand, that in the other and start whacking
0:27:03 > 0:27:07- them with pillow.- Are we going? - Yeah, I'm feeling excited now.
0:27:07 > 0:27:13Just ready to get stuck in and, you know, give 'em what for, as it were.
0:27:13 > 0:27:15Some of the ideas that the management consultant put
0:27:15 > 0:27:18over are working now. But there's something missing.
0:27:18 > 0:27:22Got to bring some fun back into the yard, haven't I, really?
0:27:22 > 0:27:25- Oh, shit!- Where you going?
0:27:25 > 0:27:27Come here, you.
0:27:27 > 0:27:30MUSIC: 9th Symphony, 4th Movement by Beethoven
0:27:44 > 0:27:46Got some fireworks!
0:27:48 > 0:27:50We're square.
0:27:51 > 0:27:52That went exactly to plan!
0:28:00 > 0:28:02Flipping Venice? They have floods, you know.
0:28:02 > 0:28:05They have floods four times a year.
0:28:05 > 0:28:10I'm not unduly concerned with leaving the yard and going to Italy.
0:28:10 > 0:28:12I think they're playing tig.
0:28:12 > 0:28:15Oh, my God. I can't stress how much we need sales today.
0:28:15 > 0:28:17Can everybody stop playing and get back to work?
0:28:17 > 0:28:19How do you say scrap metal in Italian?
0:28:19 > 0:28:21Rottame.
0:28:21 > 0:28:24Get your stuff, get out the yard, get out!
0:28:24 > 0:28:27I would never, ever want to do this with anyone else but you.
0:28:27 > 0:28:29The system has just gone out the window.