0:00:05 > 0:00:08On the south coast of Britain
0:00:08 > 0:00:13lies a city within a city that's hard at work 24 hours a day.
0:00:13 > 0:00:16The Port of Southampton is the cruise capital of the UK,
0:00:16 > 0:00:18and a gateway for a life at sea.
0:00:18 > 0:00:22It's tough here, and then we send you on board and it gets tougher.
0:00:22 > 0:00:23A bit of a mad rush round.
0:00:23 > 0:00:25Passengers are going to start coming on.
0:00:25 > 0:00:29It's where showbiz glamour meets the grind of industry.
0:00:29 > 0:00:32Basically going to move 700-odd tones of sewage
0:00:32 > 0:00:34because they can't get road transport.
0:00:34 > 0:00:35The smell's a killer.
0:00:35 > 0:00:39Thousands of travellers pass through Southampton ever day.
0:00:39 > 0:00:43It's really quite busy down there. It's all hands to the pump.
0:00:43 > 0:00:44OH!
0:00:44 > 0:00:46It's where water is a way of life.
0:00:46 > 0:00:49It's such crazy English fun.
0:00:49 > 0:00:52This is big boy's toys. This is for us old fellas.
0:00:52 > 0:00:54HE LAUGHS
0:00:54 > 0:00:57Passengers, ships and cargo
0:00:57 > 0:00:59shaping the lives of people at one
0:00:59 > 0:01:01of the busiest ports in the world.
0:01:03 > 0:01:05This is Sea City.
0:01:10 > 0:01:15In this episode, it's festival time and the beer's flowing.
0:01:15 > 0:01:1920,000 punters, chock-a-block ferries,
0:01:19 > 0:01:20and a traumatic timetable.
0:01:20 > 0:01:23It's like doing a jigsaw where the pieces don't fit
0:01:23 > 0:01:25and you can't use a hammer to get them in.
0:01:25 > 0:01:28It all gets a little bit pressurised in the last few minutes.
0:01:28 > 0:01:30Is it all going to go or not?
0:01:30 > 0:01:33A stowaway on board the QM2.
0:01:33 > 0:01:35Hidden within it is Homer Simpson,
0:01:35 > 0:01:37which a lot of passengers don't know.
0:01:37 > 0:01:40And a grandson finally gets a chance to say farewell.
0:01:40 > 0:01:43Just here. So, if he had a headstone,
0:01:43 > 0:01:45his headstone would be just there.
0:01:45 > 0:01:46It's peaceful, isn't it?
0:01:55 > 0:01:58It's 5am on a Thursday morning.
0:01:58 > 0:02:02People are arriving from all over the country to catch a ferry to the
0:02:02 > 0:02:07Isle of Wight for one of Britain's biggest music festivals.
0:02:07 > 0:02:10It's been an early start for everyone.
0:02:10 > 0:02:14Up at two o'clock this morning. Silly times.
0:02:14 > 0:02:17We've been awake all night. We haven't been to bed.
0:02:17 > 0:02:18We booked this early ferry,
0:02:18 > 0:02:20so we want to get there as soon as we can, really.
0:02:20 > 0:02:23- Make the most of it.- Get on it. - Yeah.
0:02:23 > 0:02:26Bestival is three days of music and partying,
0:02:26 > 0:02:29and that means a big weekend for Red Funnel Ferries.
0:02:29 > 0:02:3450,000 punters will be making the short hop across the Solent.
0:02:34 > 0:02:36- 'Morning.'- A very good morning!
0:02:36 > 0:02:39And to you! Let the mayhem commence.
0:02:41 > 0:02:43Skipper Ian Drummond
0:02:43 > 0:02:48and first mate Brett Phillips are in charge of the Red Eagle today.
0:02:48 > 0:02:51Red Eagle. That's me coming round the knuckle in a couple of minutes.
0:02:51 > 0:02:54- 'Standing by.' - Here comes our sister.
0:02:54 > 0:02:57All three of the company's car ferries are in operation,
0:02:57 > 0:03:00and they'll make 20 return trips to the island.
0:03:00 > 0:03:02Lots of happy, smiley people, which is
0:03:02 > 0:03:04the most important part of the job.
0:03:04 > 0:03:06Waving at the fellow on the other side,
0:03:06 > 0:03:07if you can see, he's waving back at us.
0:03:07 > 0:03:09There are more important parts of the job but...
0:03:11 > 0:03:13No, actually, there probably aren't!
0:03:13 > 0:03:14HE LAUGHS
0:03:14 > 0:03:16Time to go.
0:03:19 > 0:03:22This ship carries 214 cars,
0:03:22 > 0:03:25and that's roughly what we carry for the Bestival.
0:03:25 > 0:03:27- RADIO:- In position.
0:03:27 > 0:03:28In position, thank you.
0:03:28 > 0:03:32It's really quite busy down there. It's all hands to the pump.
0:03:32 > 0:03:35Down to the traffic lights, turn left, first left again, OK? No problem.
0:03:35 > 0:03:39With so many festivalgoers, even the management are out of the office.
0:03:39 > 0:03:44We do have duty director days, where the directors get out into business.
0:03:44 > 0:03:48Murray Carter is the company's operations director.
0:03:48 > 0:03:50Today, he is directing traffic.
0:03:50 > 0:03:52I'm sure some of the staff probably think
0:03:52 > 0:03:54we should stay in the office and not come out,
0:03:54 > 0:03:56but it's good to go out,
0:03:56 > 0:03:58get our hands dirty and really see what's going on.
0:03:58 > 0:04:01There are thousands of people to shift today,
0:04:01 > 0:04:04one of the busiest of the year, and this is what
0:04:04 > 0:04:08they're all heading for - the last music festival of the season.
0:04:08 > 0:04:11A big field, good music and plenty of beer.
0:04:11 > 0:04:14PEOPLE CHEER
0:04:14 > 0:04:17At the terminal, everyone is already in the mood.
0:04:17 > 0:04:19Wooo!
0:04:19 > 0:04:22But on days like this, the traffic can be unpredictable.
0:04:22 > 0:04:25We got stuck on the motorway. It was a nightmare.
0:04:26 > 0:04:29Unfortunately, you're slightly too early.
0:04:29 > 0:04:31We can't take you in the yard until about 2:05.
0:04:31 > 0:04:34Can I ask you to do a U-turn just here?
0:04:34 > 0:04:37This yard here can hold just over one boat's worth of traffic.
0:04:37 > 0:04:39If vehicles are travelling from up North,
0:04:39 > 0:04:42a two or three hour journey, and they arrive here early,
0:04:42 > 0:04:45we need to ask them politely to go somewhere else.
0:04:45 > 0:04:47So a bit of a challenge, but good fun.
0:04:50 > 0:04:52With a bit of a wait,
0:04:52 > 0:04:56some old-fashioned party fun has been laid on for the punters.
0:04:56 > 0:04:58Simon Cowell says no!
0:05:00 > 0:05:03This is how not to plan your time.
0:05:04 > 0:05:07Is that mine? That's so cool!
0:05:07 > 0:05:10The party mood has rubbed off on the staff too.
0:05:10 > 0:05:13Dawn normally works in accounts.
0:05:13 > 0:05:15- I like it.- Yeah?- I'm well jel.
0:05:15 > 0:05:17I've been here since nine o'clock this morning
0:05:17 > 0:05:19and I've probably sat down for about five minutes.
0:05:19 > 0:05:22- What time are you booked on to? 3 o'clock?- 2:25.
0:05:22 > 0:05:23Oh, you've just missed it.
0:05:23 > 0:05:26You'll have to get in this queue now, I'm afraid, my darlings.
0:05:26 > 0:05:28Everyone is helping out, pitching in,
0:05:28 > 0:05:31so it's all good when it's busy, especially at Bestival times.
0:05:31 > 0:05:34- Where are we going? - Apparently down this way.
0:05:34 > 0:05:35I've got a flower as well!
0:05:35 > 0:05:38That's so cool! I'm going to be so decorated. I love it.
0:05:40 > 0:05:42This is your return ticket.
0:05:43 > 0:05:46- This is Michaela.- Is it?- Yeah.
0:05:46 > 0:05:48- How many of you travelling? - Four.- Four?
0:05:48 > 0:05:51- Five! Five!- Four, really.
0:05:53 > 0:05:55That's misogynist!
0:05:55 > 0:05:57Women are people too!
0:05:58 > 0:06:01CLUB MUSIC
0:06:01 > 0:06:04I'm hoping for the rain, so they don't all die, you see.
0:06:05 > 0:06:08HE LAUGHS
0:06:08 > 0:06:10185 cars on this, eight vans, three minibuses,
0:06:10 > 0:06:12six motorhomes and an artic.
0:06:12 > 0:06:14'Copy that.'
0:06:14 > 0:06:16Richard Holhouse is the loader.
0:06:16 > 0:06:19His job is to get all the booked vehicles on board
0:06:19 > 0:06:21and any extras, if there's room.
0:06:21 > 0:06:25You're doing a great job, Chris, we're all very proud of you.
0:06:25 > 0:06:27He's got just half an hour before sailing,
0:06:27 > 0:06:31and four different decks to squeeze on more than 200 vehicles.
0:06:31 > 0:06:32You've just got to be flexible
0:06:32 > 0:06:35in terms of what turns up on time and what's late.
0:06:35 > 0:06:38It's just making the call and obviously on a day like today,
0:06:38 > 0:06:40it's just a balancing act. It's all experience.
0:06:40 > 0:06:43There's a lot of communication that goes on between the yard,
0:06:43 > 0:06:45so that we know what to send.
0:06:45 > 0:06:47They're talking on the radio all the time,
0:06:47 > 0:06:48saying, "I've got a gap here,
0:06:48 > 0:06:51"what have you got that'll just fit in this gap?"
0:06:51 > 0:06:52Yeah, copy that. What do you want?
0:06:52 > 0:06:54Just a normal one or both?
0:06:54 > 0:06:55'Er, one of each, please.'
0:06:55 > 0:06:57Copy.
0:06:57 > 0:07:00It's going too well. Something's bound to go wrong soon.
0:07:00 > 0:07:02I'll just go home if that happens.
0:07:02 > 0:07:05It would be easier. Be on the dole rather than face the stress.
0:07:05 > 0:07:08We have to keep the ferry on schedule.
0:07:08 > 0:07:11It is a ferry, it is expected to depart on time, and it's my job
0:07:11 > 0:07:16to keep an eye on that time, just to keep people cheered up.
0:07:16 > 0:07:19Kerry, do you want to get ready with another 18 for the deck then, please?
0:07:19 > 0:07:21'On their way.'
0:07:21 > 0:07:24It's looking a bit tight down there.
0:07:24 > 0:07:26Straight down, sir.
0:07:26 > 0:07:29It all gets a little bit pressurised in the last few minutes.
0:07:29 > 0:07:31Is it all going to go or not?
0:07:33 > 0:07:36On the upper deck of the Red Eagle,
0:07:36 > 0:07:39first mate Brett is trying to pack in as many cars as possible.
0:07:39 > 0:07:42It's like doing a jigsaw where the pieces don't fit
0:07:42 > 0:07:44and you can't use a hammer to get them in.
0:07:46 > 0:07:48OK, thank you very much.
0:07:48 > 0:07:51You've got to trust their parking skills.
0:07:51 > 0:07:55Generally, they're quite good, but I'm not sure this one's going to fit. We'll see.
0:07:55 > 0:07:58There's always room for one more.
0:08:01 > 0:08:03That's what you call a perfect fit.
0:08:08 > 0:08:09Full to the brim with punters,
0:08:09 > 0:08:13the Red Eagle sets off for the Isle of Wight.
0:08:13 > 0:08:17On board, the party will get going before they even reach dry land.
0:08:18 > 0:08:22But not everyone is crossing the Solent by ferry.
0:08:22 > 0:08:25What you want to do initially is swim towards Fort Albert.
0:08:25 > 0:08:29If you go the other way, when the tide turns, you'll be swimming against the tide.
0:08:29 > 0:08:31Swim 2 Bestival is a charity event
0:08:31 > 0:08:33that has been running for seven years.
0:08:33 > 0:08:37Ben and his girlfriend Kate are among this year's swimmers.
0:08:37 > 0:08:40Me and Ben met about a year ago and on our first date,
0:08:40 > 0:08:44we made a pact that one day, we would Swim 2 Bestival.
0:08:44 > 0:08:47And then, unbeknown to me, the next day, he actually entered us,
0:08:47 > 0:08:49so thank God we're still together.
0:08:50 > 0:08:52Each year, it gets bigger and bigger.
0:08:52 > 0:08:54This year, we've got 26 swimmers taking part.
0:08:54 > 0:08:56We started with 12 swimmers in the first year.
0:08:56 > 0:08:59It's great seeing them all set off, seeing money raised,
0:08:59 > 0:09:01and then, when they all come in on the other side,
0:09:01 > 0:09:03they'll be absolutely buzzing.
0:09:03 > 0:09:05We've made a pact that we're going to swim together
0:09:05 > 0:09:07cos normally it's a bit of a competition between us both but...
0:09:07 > 0:09:11- Normally, I'd win, and I don't want to show him up.- Right, yeah.
0:09:11 > 0:09:13You have trained for this.
0:09:13 > 0:09:15People are going to see you and they're going to go,
0:09:15 > 0:09:18"Have you really swum here?" and you'll go, "Yeah, I did.
0:09:18 > 0:09:19"I SWAM to Bestival!"
0:09:19 > 0:09:21CHEERING
0:09:23 > 0:09:26With difficult tides and nearly a mile and a half
0:09:26 > 0:09:29of open, choppy water ahead of them,
0:09:29 > 0:09:32we'll see if Ben and Kate can keep their love afloat.
0:09:38 > 0:09:42The Port of Southampton may have over 400 cruise ships
0:09:42 > 0:09:45calling in during the course of a year.
0:09:45 > 0:09:49They help keep the economy ticking over inside
0:09:49 > 0:09:51and outside the dock gates.
0:09:53 > 0:09:56Today, Cunard's flagship Queen Mary 2
0:09:56 > 0:09:59is arriving for a routine call.
0:10:01 > 0:10:04When passengers come to the end of their cruise,
0:10:04 > 0:10:07a small army of people start their working day.
0:10:09 > 0:10:11Passengers are going to start coming on.
0:10:11 > 0:10:15A bit of a mad rush around before that happens.
0:10:15 > 0:10:18We always try to remain unseen as much as possible.
0:10:18 > 0:10:23Jo Raven manages a team of workmen that keeps the QM2 shipshape.
0:10:23 > 0:10:25Yep, deck seven forward.
0:10:25 > 0:10:30With only a few hours in-between cruises to get maintenance work done, time is tight.
0:10:30 > 0:10:34We are running 55 minutes late already, so an hour behind schedule.
0:10:34 > 0:10:36It does really put the pressure on the guys,
0:10:36 > 0:10:39but I'm quietly confident we'll still make it.
0:10:39 > 0:10:42It's not just work for Jo, it's a work-out!
0:10:42 > 0:10:44I can track up anywhere to about 20 miles in a day.
0:10:44 > 0:10:47Hopefully, today will be about five or six.
0:10:52 > 0:10:56The first job for Jo's team is replacing the carpet in the ocean liner's ballroom.
0:10:56 > 0:10:59The patter of passengers' dancing feet
0:10:59 > 0:11:01has left it a bit tired.
0:11:01 > 0:11:03All the high traffic areas
0:11:03 > 0:11:06such as stairs and walkways do start to fade.
0:11:06 > 0:11:09As the boys get on with stripping out the old carpet,
0:11:09 > 0:11:13Jo goes to check out how the team are getting on elsewhere.
0:11:13 > 0:11:16We've also got some work going on in the spa.
0:11:16 > 0:11:18We've got some tile cleaning.
0:11:18 > 0:11:21Jo is clocking up the steps on her electronic wristband.
0:11:21 > 0:11:252,582. A lot more yet.
0:11:27 > 0:11:30The QM2's decks are lined with works of art.
0:11:30 > 0:11:32Hidden within it is Homer Simpson,
0:11:32 > 0:11:35which a lot of passengers don't know.
0:11:35 > 0:11:38It's his head that gives it away.
0:11:39 > 0:11:41- Hello.- Hello! How are you getting on?
0:11:41 > 0:11:45The trouble is with ships, you just don't know what you'll find behind stuff.
0:11:45 > 0:11:48I could get my hand in there, but I might not get it out.
0:11:48 > 0:11:49SHE LAUGHS
0:11:49 > 0:11:51While they crack on, on deck 7, there is
0:11:51 > 0:11:54a problem four floors down in the ballroom.
0:11:54 > 0:11:57A piece of new carpet is missing.
0:11:57 > 0:11:59N3, they can't find downstairs.
0:11:59 > 0:12:01Are there any more carpet stores anywhere?
0:12:01 > 0:12:04The roll of N3 is not on there.
0:12:04 > 0:12:06The search for the carpet is on.
0:12:06 > 0:12:13On a ship with 17 decks and 5,000 stairs, that's no easy task.
0:12:13 > 0:12:16Now I've got lost. I always do this.
0:12:16 > 0:12:19Yes, we're right now.
0:12:19 > 0:12:21Jo has finally found the ship's carpet store,
0:12:21 > 0:12:25but not the missing panel she wants.
0:12:25 > 0:12:27I go blank on what it looks like.
0:12:27 > 0:12:30No.
0:12:30 > 0:12:31With no sign of it,
0:12:31 > 0:12:34Jo heads to the ship's main loading bay to have a look there.
0:12:34 > 0:12:36It's yet more steps.
0:12:36 > 0:12:404,929, just over two miles.
0:12:40 > 0:12:44The QM2 has a quarter of a million square metres of carpet,
0:12:44 > 0:12:47so there are plenty of spare rolls on board.
0:12:47 > 0:12:50But not always the right one.
0:12:50 > 0:12:52So I've got two of those there.
0:12:52 > 0:12:55M for mother or N for November?
0:12:55 > 0:12:57Did we definitely not use it last time?
0:12:57 > 0:13:01The piece Jo needs is playing hard to find.
0:13:01 > 0:13:02No other stuff there?
0:13:02 > 0:13:04Leave it there, then.
0:13:04 > 0:13:08With still no sign of the missing piece, the only option is to
0:13:08 > 0:13:12go back to square one and check the carpet store again.
0:13:12 > 0:13:14I hope it's there!
0:13:14 > 0:13:17I will have to redesign the carpet otherwise.
0:13:17 > 0:13:20She might need a new pair of shoes too.
0:13:20 > 0:13:238,119. Getting on four miles now.
0:13:28 > 0:13:30The moment of truth.
0:13:31 > 0:13:32Yes...
0:13:34 > 0:13:39Yay! Woo-hoo! There you go.
0:13:39 > 0:13:43The elusive carpet is wheeled off to its new home in the ballroom.
0:13:45 > 0:13:49In the hands of a skilled team, it fits perfectly.
0:13:49 > 0:13:52The guests will never know the lengths Jo had to walk
0:13:52 > 0:13:54to keep their feet happy.
0:13:54 > 0:13:589,786 steps, so that's about four and a half miles.
0:13:58 > 0:14:02Probably done a lot of steps up more than forward,
0:14:02 > 0:14:04but, yes, keeps me fit.
0:14:11 > 0:14:12HORN BLARES
0:14:19 > 0:14:23After some tough swimming across the open water of the Solent,
0:14:23 > 0:14:2625 swimmers are heading for the Bestival music festival
0:14:26 > 0:14:28on the Isle of Wight.
0:14:30 > 0:14:32As well as raising cash for charity,
0:14:32 > 0:14:35it's been a big personal challenge.
0:14:35 > 0:14:38Come on! Kick it in!
0:14:38 > 0:14:41Oh, yeah! Come on, nearly there!
0:14:41 > 0:14:43- Yeah!- Woo-hoo!
0:14:44 > 0:14:46CHEERING
0:14:46 > 0:14:47Yeah!
0:14:48 > 0:14:51Knackered! But amazing.
0:14:55 > 0:14:58Ben and Kate only met last year.
0:14:58 > 0:15:01He signed them up for the swim without her knowing.
0:15:01 > 0:15:03- It was really nice!- So nice.
0:15:03 > 0:15:05The water was really clear.
0:15:06 > 0:15:08Woo-hoo!
0:15:10 > 0:15:13Pretty decent effort, swimming across there.
0:15:13 > 0:15:19- Now I think I'm ready to get to Bestival and start partying.- Yeah.
0:15:19 > 0:15:21CHEERING
0:15:22 > 0:15:26As the swimmers head off for a well earned pint,
0:15:26 > 0:15:30other festival goers are still making their way towards the island.
0:15:30 > 0:15:34Red Funnel have got all three car ferries running at full tilt,
0:15:34 > 0:15:37and Captain Ian Drummond has got a packed ship.
0:15:39 > 0:15:42We've carried all these happy, smiley people,
0:15:42 > 0:15:44and we've still managed to keep on time.
0:15:44 > 0:15:46- Bonus.- Bonus!
0:15:47 > 0:15:50It seems like mayhem for an outsider,
0:15:50 > 0:15:52but we have been doing this for a few years now.
0:15:52 > 0:15:55'My name is Peter, the Guest Experience on the Red Eagle today.'
0:15:55 > 0:15:57On behalf of the on-board service team,
0:15:57 > 0:16:00I hope you have a fantastic weekend and please stay sober, thank you.
0:16:03 > 0:16:07Hi, guys. We have got barbecues upstairs, coffee bar upstairs.
0:16:07 > 0:16:08- Wicked.- OK. Enjoy yourselves, yeah?
0:16:08 > 0:16:11'To be here is such a buzz. To me, this is fantastic.'
0:16:11 > 0:16:13More baps, more baps.
0:16:13 > 0:16:14'A quiet day to me is boring day.'
0:16:14 > 0:16:17Oh! Cheese puffs! Oh, they're in here, look!
0:16:17 > 0:16:18I just don't like when it's quiet.
0:16:18 > 0:16:21I thought you said posh things. They're posh as well so...
0:16:21 > 0:16:22The more the merrier to me.
0:16:22 > 0:16:24Pete Bessant is the Guest Experience manager.
0:16:24 > 0:16:26It certainly is an experience.
0:16:26 > 0:16:29It's like the Mary Celeste on here.
0:16:29 > 0:16:30Got to stop.
0:16:30 > 0:16:32It's there.
0:16:32 > 0:16:34You need super-duper cameras.
0:16:34 > 0:16:35It is lovely upstairs.
0:16:35 > 0:16:39Get a suntan, in England. A chilled beer. Bonus!
0:16:39 > 0:16:41HE LAUGHS
0:16:41 > 0:16:43- Are you OK?- I need a toothbrush.
0:16:43 > 0:16:45Oh, no! You've lost the most important thing!
0:16:45 > 0:16:48- What about your mobile phone? Have you got that?- Yes.
0:16:48 > 0:16:49That's it, that's all sorted, isn't it?
0:16:49 > 0:16:51I can't brush my teeth though.
0:16:51 > 0:16:53Oh, my God! Do you have toothpaste?
0:16:53 > 0:16:57Pete's been working on the ferries since he left school.
0:16:57 > 0:16:58Hello, guys, all right?
0:16:58 > 0:17:01I know all the tricks in the book. I've been here 34 years.
0:17:01 > 0:17:03It's like the Titanic, I will go down with it.
0:17:03 > 0:17:05The beer and beer and beer weekend, yeah?
0:17:05 > 0:17:07LAUGHTER
0:17:07 > 0:17:10It is part of the whole experience
0:17:10 > 0:17:13and it makes you feel like you are going on your holidays.
0:17:13 > 0:17:16You have a couple of beers, because you've got the bars and stuff,
0:17:16 > 0:17:18it's pleasurable, very nice.
0:17:18 > 0:17:21You have to have the journey. It's kind of a rite of passage.
0:17:21 > 0:17:24It's not so much fun on the way back when you're tired and...
0:17:24 > 0:17:29yeah, bit hanging, a bit worse for wear, but it's good.
0:17:29 > 0:17:31PETE: I just think you're the same as me,
0:17:31 > 0:17:33breathe the same, die the same, we get born the same,
0:17:33 > 0:17:37so if you be a multimillionaire or be a person down the street,
0:17:37 > 0:17:38I don't take preference.
0:17:38 > 0:17:42You speak to me, I'll speak to you, that's the way it goes.
0:17:43 > 0:17:46- TANNOY:- 'For car drivers and car passengers only,
0:17:46 > 0:17:48'you may start to return to your vehicles.'
0:17:48 > 0:17:51As festivalgoers reach the Isle of Wight, they're in
0:17:51 > 0:17:55good shape for a weekend of music, dancing and maybe the odd drink.
0:17:55 > 0:17:56HORNS BEEP
0:17:56 > 0:17:59When they're going on today, the hooters are all down there,
0:17:59 > 0:18:00they're having a whale of a time.
0:18:00 > 0:18:03They're just getting into the spirit and it is nice for us
0:18:03 > 0:18:05because we can join in.
0:18:05 > 0:18:07There's a lot of camping gear going ashore here.
0:18:07 > 0:18:09It's not really my scene, I don't think.
0:18:09 > 0:18:12Camping in a muddy field's never really appealed to me,
0:18:12 > 0:18:14even when I was that age.
0:18:14 > 0:18:17PETE: Cheer up, guys! It's going to be a very nice weekend.
0:18:17 > 0:18:21- What about Monday?- Monday? You won't remember about Monday.
0:18:21 > 0:18:24When they come back on Monday evening, they are very quiet.
0:18:24 > 0:18:26They've all spent up, they've had a wonderful time,
0:18:26 > 0:18:28they're all gangered out...
0:18:28 > 0:18:31- Oh!- WOMAN:- Oh, my God!
0:18:31 > 0:18:33Cheers, then, thanks, bye.
0:18:33 > 0:18:37The people walking that gangway walk up with a smiley face
0:18:37 > 0:18:40and to me, I've achieved what I've achieved.
0:18:40 > 0:18:44- Have a nice day!- You too!- Thanks!
0:18:44 > 0:18:46Wooo!
0:18:47 > 0:18:49CAR HORN BEEPS
0:18:52 > 0:18:55HORN BLARES
0:18:58 > 0:19:05# I will hold your people in my hand...#
0:19:08 > 0:19:12It's not ships that bring those goods to us,
0:19:12 > 0:19:17it's seafarers who bring those goods to us.
0:19:17 > 0:19:20Reverend Roger Stone is on the front line
0:19:20 > 0:19:22of helping seafarers who are far away from home
0:19:22 > 0:19:24for months at a time.
0:19:24 > 0:19:27When they come into port, we go on the ships.
0:19:29 > 0:19:32Visiting crews from overseas are often ashore in Southampton
0:19:32 > 0:19:35for just a few hours.
0:19:35 > 0:19:38Roger provides them with both spiritual and practical support.
0:19:38 > 0:19:42Today, he's helping a crew member from a cruise ship.
0:19:42 > 0:19:45- Good morning!- Morning.- How are you? - Fine.- Good.
0:19:45 > 0:19:48We're going to the Azura to find
0:19:48 > 0:19:51and meet Myron Pereira whose grandfather
0:19:51 > 0:19:55served on the SS Oriana a number of years ago
0:19:55 > 0:19:57and he's buried somewhere in Southampton,
0:19:57 > 0:20:01so Myron said, "Could you find out where he's buried?"
0:20:01 > 0:20:05Roger has managed to track down the grave of Myron's grandfather
0:20:05 > 0:20:08and will take him there for the first time.
0:20:09 > 0:20:13- Good morning. How are you?- I'm good. - Have you been waiting long?
0:20:13 > 0:20:15- No, no.- Are you sure?
0:20:15 > 0:20:17Myron is from India.
0:20:17 > 0:20:20His family have never had the chance to say goodbye to
0:20:20 > 0:20:22his grandfather Florian,
0:20:22 > 0:20:26so Myron's dad has asked him to pay tribute on their behalf.
0:20:26 > 0:20:28You want to get some flowers?
0:20:28 > 0:20:29We can get some on the way.
0:20:29 > 0:20:31It should just be up here.
0:20:32 > 0:20:35- How's that?- You've had a bargain there, young man.
0:20:35 > 0:20:38Myron's family had very little information about what
0:20:38 > 0:20:42happened to Florian after he passed away in 1971.
0:20:59 > 0:21:02They very kindly gave me a map.
0:21:02 > 0:21:05After some careful investigation, Roger has located
0:21:05 > 0:21:09the grave in a cemetery on the edge of Southampton.
0:21:09 > 0:21:10Just here.
0:21:13 > 0:21:15Just here.
0:21:15 > 0:21:19If he had a headstone, it would be there.
0:21:19 > 0:21:21His grave is just here.
0:21:23 > 0:21:27- Should I...- Just place some flowers. That would be lovely if you do that.
0:21:28 > 0:21:33It's the first time anyone has laid flowers on Florian's grave.
0:21:35 > 0:21:37And although only a small gesture,
0:21:37 > 0:21:41it is an important moment as Myron and his family
0:21:41 > 0:21:44can finally lay his grandfather to rest.
0:21:45 > 0:21:50We pray that Florian, Myron's grandfather
0:21:50 > 0:21:52has now peace and tranquillity.
0:21:54 > 0:21:58We pray that you give him fellowship with all your saints.
0:21:59 > 0:22:03In the name of the Father, and of the Son and the Holy Spirit. Amen.
0:22:15 > 0:22:17At least he will feel it.
0:22:17 > 0:22:20He will feel it. He is looking down on you
0:22:20 > 0:22:23at the moment and he's smiling broadly, I suspect.
0:22:23 > 0:22:26Nearly as broadly as you're smiling.
0:22:42 > 0:22:43It is peaceful, isn't it?
0:22:55 > 0:23:00On the Isle of Wight, 50,000 festivalgoers are in full swing.
0:23:05 > 0:23:09The 25 charity swimmers are well in the mood.
0:23:09 > 0:23:11ALL: Swim 2 Bestival!
0:23:13 > 0:23:15Swim 2 Bestival!
0:23:15 > 0:23:17Wooo!
0:23:21 > 0:23:24Now's the time for their medal ceremony.
0:23:24 > 0:23:27They've swum a mile and a half across the Solent
0:23:27 > 0:23:30and raised loads of cash for charity.
0:23:30 > 0:23:34Well done, Swim 2 Bestival, you are all medal winners!
0:23:34 > 0:23:37Enjoy the rest of your weekend!
0:23:37 > 0:23:39They are given a warm welcome from the crowd.
0:23:46 > 0:23:52Three days of partying and portable toilets eventually take their toll.
0:23:52 > 0:23:56Festivalgoers start the long and sobering trek home.
0:23:58 > 0:24:02But with so many people and cars to shift over 24 hours,
0:24:02 > 0:24:04Red Funnel's schedules are starting to run late
0:24:04 > 0:24:06and that means queues are building up
0:24:06 > 0:24:09at the ferry terminal on the island.
0:24:12 > 0:24:16There is a backlog and we are not getting on this ferry.
0:24:16 > 0:24:18We are getting on the next one.
0:24:18 > 0:24:19- We're knackered.- Exhausted.
0:24:19 > 0:24:21We've had four days in a field.
0:24:21 > 0:24:26Operations manager Murray Carter is still hard at it
0:24:26 > 0:24:29and he's getting anxious about his timetables.
0:24:29 > 0:24:33Unloading 215 cars and loading another 215 again
0:24:33 > 0:24:35in half an hour is pretty tricky.
0:24:35 > 0:24:37Time is of the essence really.
0:24:37 > 0:24:40We want to keep the schedule on service as much as we can.
0:24:40 > 0:24:43Punctual. This is where it gets interesting.
0:24:45 > 0:24:46Up the hill from the terminal,
0:24:46 > 0:24:49the team are dealing with the onslaught of traffic
0:24:49 > 0:24:51and queuing customers.
0:24:51 > 0:24:54- Are you booked on the 2:30 this afternoon?- Yes.
0:24:54 > 0:24:57You need to come back to us about one o'clock.
0:24:57 > 0:25:00Can you get on to the guy who's standing at the top and tell him that?
0:25:00 > 0:25:03I said to him, "Do I need to go somewhere else and come back later? "
0:25:03 > 0:25:05He said, "No, just get on any ferry, mate."
0:25:05 > 0:25:07Oh, really? Thank you. Cheers.
0:25:07 > 0:25:11Tom Pell-Stevens is helping people get to grips with their timekeeping.
0:25:11 > 0:25:15- That is 01:15 in the morning. You've missed your sailing.- What?
0:25:15 > 0:25:19People have been booking the 01:15 sailing - am -
0:25:19 > 0:25:22thinking it's the 13:15 sailing in the afternoon.
0:25:22 > 0:25:25- You were booked at 01:15am. - AM?- Yes.
0:25:25 > 0:25:28It's hard to tell if people are trying to blag the system or
0:25:28 > 0:25:30genuinely made a mistake.
0:25:30 > 0:25:32- We're fully booked for most of the day.- Oh, no!
0:25:32 > 0:25:36Don't worry, the guys in front of you did exactly the same.
0:25:36 > 0:25:41They're all tired. They've had a great weekend and they just want to get home and have a bath.
0:25:42 > 0:25:44When you get to the top of the road,
0:25:44 > 0:25:46turn left, straight down to the boat.
0:25:46 > 0:25:50Back at the terminal it is a familiar story as the crew try
0:25:50 > 0:25:53to squeeze pre-booked cars onto ferries.
0:25:53 > 0:25:57Trouble is, they aren't squeezing enough.
0:25:57 > 0:25:58We're going to try and square you up.
0:25:58 > 0:26:00Put the wheel the other way round.
0:26:00 > 0:26:03That way. Just reverse, try to bring your back end round a bit.
0:26:06 > 0:26:09We've just had a problem. We've locked out about 15 cars.
0:26:09 > 0:26:11Which has caused a bit of an issue,
0:26:11 > 0:26:13so there are quite a few irate passengers
0:26:13 > 0:26:15who are tired, they've had a long weekend
0:26:15 > 0:26:17and they want to get home.
0:26:17 > 0:26:20- Poor management. - It's really poor management.
0:26:20 > 0:26:21We haven't been able to get on
0:26:21 > 0:26:23when we have bought a ticket for a certain time.
0:26:23 > 0:26:26It's going to scupper our whole journey.
0:26:26 > 0:26:28They struggle to plan it beforehand,
0:26:28 > 0:26:30before they see the cars arrive.
0:26:30 > 0:26:32All very tired.
0:26:32 > 0:26:35The heartbeat is going a little bit harder than it was a few hours earlier.
0:26:35 > 0:26:38We'll get you right in the front of that boat and get you away.
0:26:38 > 0:26:41Murray's team launch a diplomatic offensive.
0:26:41 > 0:26:43- Apologies.- Thank you.
0:26:44 > 0:26:48With a bit of free hospitality and the promise of a place
0:26:48 > 0:26:51on the next sailing, all the passengers can do is wait.
0:27:01 > 0:27:07The Red Eagle takes its tired but mostly happy punters back to Southampton.
0:27:07 > 0:27:11The festival has taken its toll.
0:27:11 > 0:27:15But at least Pete Bessant still has plenty of beans
0:27:15 > 0:27:19baps and banter to look after his weary guests.
0:27:19 > 0:27:21Can someone put a bed up for this young lady?
0:27:21 > 0:27:23She's a bit tired, a bit of a dodgy weekend!
0:27:23 > 0:27:25HE LAUGHS
0:27:26 > 0:27:30There's another coffee shop upstairs. It's upstairs.
0:27:30 > 0:27:32They've really enjoyed themselves.
0:27:32 > 0:27:34They've come back happy and mellow.
0:27:34 > 0:27:37From five o'clock this morning, every trip full up.
0:27:37 > 0:27:40You're looking at about 20,000 people.
0:27:40 > 0:27:42Bye, cheers. See you next year.
0:27:44 > 0:27:46Showtime is over.
0:27:46 > 0:27:50It's been a busy five days for all the Red Funnel team.
0:27:50 > 0:27:53After 20 crossings carrying thousands of passengers,
0:27:53 > 0:27:55even Pete is feeling the strain.
0:28:03 > 0:28:06See you next year. Cheers, guys. Thanks a lot.
0:28:07 > 0:28:09With the end of the summer,
0:28:09 > 0:28:12the festival season comes to a close.
0:28:12 > 0:28:15See you next year! Bye!
0:28:16 > 0:28:19Next time on Sea City...
0:28:19 > 0:28:21Off you go. Pull!
0:28:21 > 0:28:23HORN BLARES
0:28:23 > 0:28:26..the captain keeping the past alive.
0:28:26 > 0:28:30I do it because I love it and I love the people on board this lovely old ship.
0:28:30 > 0:28:33The old warehouse with a secret.
0:28:33 > 0:28:36It's essentially where we make the magic happen.
0:28:36 > 0:28:39And is the tide turning for English cricket?