0:00:02 > 0:00:06'Every summer, thousands of young Brits travel to Magaluf in Majorca.
0:00:07 > 0:00:10'Not so much for the sun... but for what happens when the sun goes down.'
0:00:10 > 0:00:17This programme contains some strong language and some scenes which some viewers might find upsetting
0:00:17 > 0:00:19'I'm Stacey Dooley, and tonight,
0:00:19 > 0:00:21'I discover the darker side of this notoriously wild resort.'
0:00:29 > 0:00:33'I'm going to work with the people who deal with the chaos in Magaluf,
0:00:33 > 0:00:34'day in and day out.'
0:00:34 > 0:00:36Hello, you're talking to the police.
0:00:36 > 0:00:37Oh, nice, nice, nice!
0:00:37 > 0:00:38Eh, eh, eh, eh, eh! Eh!
0:00:42 > 0:00:43Gracias.
0:00:43 > 0:00:44'Through them,
0:00:44 > 0:00:48'can I uncover what's really going on in this party paradise?'
0:00:58 > 0:01:02But the atmosphere here is horrible, people are telling us to F off.
0:01:02 > 0:01:05'It's a story we've never seen before.'
0:01:05 > 0:01:10It's the volume that some people are consuming that is causing
0:01:10 > 0:01:11these deaths.
0:01:13 > 0:01:14'From the crime...
0:01:14 > 0:01:16You should be able to walk home without having
0:01:16 > 0:01:18everything stolen off you.
0:01:18 > 0:01:19Girls, come and speak to me!
0:01:19 > 0:01:21These girls have got free rein.
0:01:21 > 0:01:24They're going around mugging vulnerable people.
0:01:24 > 0:01:26'..To the tourists who don't make at home.'
0:01:32 > 0:01:35The rooms, the mess, the sperm on the windows.
0:01:35 > 0:01:38That's all grim, but actually, people are dying here.
0:01:47 > 0:01:48'A short hop on a plane,
0:01:48 > 0:01:52'Magaluf has become a go-to destination for young Brits.
0:01:54 > 0:01:56'You can do it on a budget,
0:01:56 > 0:02:00'it's hot and it's made for people who like to party.
0:02:00 > 0:02:01'So here I am. I've made it.
0:02:01 > 0:02:05'I'm in Magaluf on the Spanish island of Majorca.
0:02:05 > 0:02:09'I've decided to come here, like so many other British people do.
0:02:09 > 0:02:12'I think there's millions of holidaymakers every single year.'
0:02:12 > 0:02:16I can imagine my time spent here is going to be very different to
0:02:16 > 0:02:18that of the typical 25-year-old holidaymaker.
0:02:18 > 0:02:21I've come to see the other side of Magaluf.
0:02:21 > 0:02:24So what's it like to work here, to live here, day in, day out?
0:02:28 > 0:02:32'A mecca for first-time holidaymakers, stags and hens,
0:02:32 > 0:02:37'Magaluf now holds one of the worst reputations for binge drinking.'
0:02:37 > 0:02:39So far, I've just walked down the strip.
0:02:39 > 0:02:41There's a Union Jack flags everywhere.
0:02:41 > 0:02:44Everyone's boozed, everyone's eating pizzas and kebabs.
0:02:44 > 0:02:46It's like being down the wine bars in Luton.
0:02:48 > 0:02:49'Walking along the beach,
0:02:49 > 0:02:52'it's hard not to notice that the bars are already full.
0:02:52 > 0:02:55'Cheap alcohol is on offer everywhere,
0:02:55 > 0:02:58'and everyone looks like they're either nursing a hangover
0:02:58 > 0:03:00'or already completely trollied.'
0:03:01 > 0:03:05There's all-you-can-drink, there's sangria, beer. Get wrecked!
0:03:05 > 0:03:07I've just come off and I look like this!
0:03:07 > 0:03:09And how many hours were you on the booze cruise?
0:03:09 > 0:03:10Err... About...
0:03:12 > 0:03:14- About three hours!- About three hours?
0:03:14 > 0:03:17So you guys have been taking full advantage of the free bar?
0:03:17 > 0:03:18- Yes.- Yeah.
0:03:18 > 0:03:20All you can drink? Drink, drink, drink?
0:03:20 > 0:03:23The sun's out, your boobs have been out, your willy's out.
0:03:23 > 0:03:24You're on holiday!
0:03:24 > 0:03:27I mean, you literally couldn't script it here.
0:03:27 > 0:03:30You hear "Magaluf, Shagaluf."
0:03:30 > 0:03:34Everyone is on such a different level to anywhere else that I've
0:03:34 > 0:03:35ever experienced.
0:03:35 > 0:03:39And that's in the day! So you can imagine they're quite tame.
0:03:39 > 0:03:41You know, they're quite reserved in the day.
0:03:41 > 0:03:44Soon as the sun goes down, they all go out to play,
0:03:44 > 0:03:46and I just can't wait to see it for myself.
0:04:04 > 0:04:06So here I am.
0:04:06 > 0:04:09I'm in the main strip, Punta Ballena, as the locals call it.
0:04:09 > 0:04:11Other people call it Psycho Alley, I've been told.
0:04:13 > 0:04:17'With over 200 bars in Magaluf, competition is fierce.
0:04:17 > 0:04:21'Every bar employs a promoter to offer tourists on the street more
0:04:21 > 0:04:24'cheap, or even free, booze.
0:04:24 > 0:04:25'The deals are endless.'
0:04:25 > 0:04:28We can do discounts, we take people in for free,
0:04:28 > 0:04:31stags and hen groups, the stag or the hen will go in for free entry.
0:04:31 > 0:04:33And what about drinks and stuff like that? Is there a deal?
0:04:33 > 0:04:36It's a free bar all night till 6am in the morning.
0:04:43 > 0:04:45Talk me through this. What is this?
0:04:45 > 0:04:48- We asked for the strongest drink they had.- Orange!
0:04:48 > 0:04:51- That's a jug.- And that was that.
0:04:51 > 0:04:53- That's a jug, no?- That's a jug, yeah.- And what is it?
0:04:53 > 0:04:54What's it tastes like?
0:04:54 > 0:04:57It tastes like orange, but it's meant to have, like, vodka...
0:04:57 > 0:05:00- I think it's a Sex on the Beach. - Yeah.- They just throw everything in?
0:05:00 > 0:05:02And how much do you have to pay for drinks?
0:05:02 > 0:05:08On the strip, five euros for a shot, two drinks and a jug.
0:05:08 > 0:05:12'In order to compete with the bars, clubs in Magaluf charge a fee
0:05:12 > 0:05:15'at the door, entitling ticket holders to a free,
0:05:15 > 0:05:17'unlimited bar all night.
0:05:22 > 0:05:24'For the equivalent of £20-30,
0:05:24 > 0:05:28'people can drink as much as they want for up to eight hours.'
0:05:31 > 0:05:34Absolute carnage! Everyone's totally boozed.
0:05:34 > 0:05:36They leave their minds at home,
0:05:36 > 0:05:38they leave any common sense on the kitchen table.
0:05:38 > 0:05:41They come here and they just absolutely go for it.
0:05:41 > 0:05:43It's nearly twenty to five, and I'm off to bed.
0:05:43 > 0:05:44Grandma Dooley can't keep up!
0:05:44 > 0:05:47This lot are carrying on.
0:05:47 > 0:05:53Without question, tonight has shown me why people are drawn to Magaluf.
0:05:53 > 0:05:59ALL: Magaluf, Magaluf, Shagaluf, Shagaluf, Shagaluf, Shagaluf!
0:06:05 > 0:06:07'My first day in Magaluf was quite an eye-opener.
0:06:07 > 0:06:10'But from tonight, I start working in the resort.
0:06:10 > 0:06:15'My first job is right on the front line, in one of its bars.'
0:06:15 > 0:06:18You know what the thing I find really interesting about here?
0:06:18 > 0:06:22It's almost like a frantic panic. It's like a rush, like,
0:06:22 > 0:06:23"Aaaarghh!
0:06:23 > 0:06:27"I've got to drink as much drink as I possibly can because it's free."
0:06:27 > 0:06:32Whereas in Ibiza and other parts of Spain, everything's pricey.
0:06:32 > 0:06:34So you kind of pace yourself.
0:06:34 > 0:06:36It's a very different mentality here, and I think that's been
0:06:36 > 0:06:39created by the workers, the promoters,
0:06:39 > 0:06:42the bars, the club owners.
0:06:42 > 0:06:45And of course, we've come over here and reacted to it, you know.
0:06:45 > 0:06:46We lap it up.
0:06:48 > 0:06:51So I think I'll probably see more of that tonight.
0:06:58 > 0:06:59That's me, ready.
0:06:59 > 0:07:02The hair's out, the lippie's on, I've got me
0:07:02 > 0:07:04cut-offs on cos all the girls were wearing these yesterday.
0:07:04 > 0:07:07All Magalufed up!
0:07:07 > 0:07:11"35 euros, darling! Come on, come on! What you drinking?
0:07:11 > 0:07:14"Seven-and-a-half hours' free bar. Come in!"
0:07:14 > 0:07:15SHE LAUGHS
0:07:15 > 0:07:18That's what they do. I'm off. I'm off for work!
0:07:20 > 0:07:22'I'll be working in a bar that's part of a chain of clubs
0:07:22 > 0:07:24'on the strip.
0:07:24 > 0:07:26'My shift starts at 9.30
0:07:26 > 0:07:29'and finishes when the bar closes at 4am.'
0:07:29 > 0:07:31Damian normally uses number one.
0:07:31 > 0:07:33So if you use number two, that's up here.
0:07:33 > 0:07:37- Yeah?- OK. So tell me about the drinks, Helen.- OK.
0:07:38 > 0:07:42- Right. All your local mixers are here.- Is that the vodka?
0:07:42 > 0:07:44- Yes, this is our local vodka. - What is this? Is it Spanish?
0:07:44 > 0:07:47Yeah, it's our cheap vodka. Tastes really nice as well(!)
0:07:47 > 0:07:50- Gives you a sore throat!- Does it? - Yeah.- Gives you a sore throat?- Yup.
0:07:50 > 0:07:54- We don't have measures. It's just all free pour.- Are you joking?!- Nope!
0:07:54 > 0:07:56That's probably why they all get so drunk!
0:07:56 > 0:08:00'Free pouring in Magaluf means one drink here can equal two or
0:08:00 > 0:08:01'three back in the UK.
0:08:01 > 0:08:04'But for some, size is everything.'
0:08:04 > 0:08:06It's going to be...
0:08:06 > 0:08:07Have you opened the bar yet?
0:08:07 > 0:08:10..One of the biggest fish bowls I've ever seen!
0:08:12 > 0:08:15'This giant cocktail contains half a litre of vodka
0:08:15 > 0:08:17'and half a litre of schnapps.'
0:08:17 > 0:08:20- That's not enough, is it? - Keep going!- Keep going.
0:08:20 > 0:08:23I could never, ever, ever drink anything like this.
0:08:23 > 0:08:27- I'd be really, really poorly. Could you drink this?- No, never.
0:08:27 > 0:08:30- Tastes horrible.- How big are the groups that you sell these to?
0:08:30 > 0:08:34- At least four people.- Four people?
0:08:36 > 0:08:41'This fish bowl has enough alcohol to make 24 individual cocktails.'
0:08:41 > 0:08:45I actually feel quite irresponsible, giving them this.
0:08:45 > 0:08:48Let's put more straws in so they don't...
0:08:48 > 0:08:53The idea is tonight, that the people will pay 25 euros for a wristband.
0:08:53 > 0:08:56And that wristband means you're allowed to drink
0:08:56 > 0:08:59unlimited amounts of drink for seven-and-a-half hours.
0:08:59 > 0:09:02And there's separate bar crawls that are on a completely different
0:09:02 > 0:09:03pricing list.
0:09:03 > 0:09:06And they'll pay two euros per drink.
0:09:06 > 0:09:09But ultimately, the idea is it's all very, very cheap.
0:09:09 > 0:09:11And if it's not cheap, it's free.
0:09:11 > 0:09:14And that does make you wonder, "How are you able to run a business
0:09:14 > 0:09:16"when you're giving so much stuff away?"
0:09:27 > 0:09:31'Almost 100 people turn up on an organised bar crawl.
0:09:32 > 0:09:36'They've paid 30 euros each for five hours of drinking.
0:09:36 > 0:09:38'And with plenty of free shots along the way,
0:09:38 > 0:09:42'I was about to see first-hand just how crazy things could get.'
0:10:01 > 0:10:04'Part of the attraction of these regular bar crawls
0:10:04 > 0:10:07'are the sexually explicit drinking games they play
0:10:07 > 0:10:09'in each of the five bars they visit.'
0:10:18 > 0:10:21'I was really shocked when I discovered what these complete
0:10:21 > 0:10:24'strangers were just about to do to each other.'
0:11:05 > 0:11:08'I was stunned by what I'd seen, and wanted to talk to the two guys
0:11:08 > 0:11:11'who make their living running the bar crawl.'
0:11:11 > 0:11:13- Are you responsible? - Yeah, well, we are.
0:11:13 > 0:11:15If someone's too drunk, yeah, we look after them.
0:11:15 > 0:11:18As you've seen there, get them absolutely wasted at the strip,
0:11:18 > 0:11:20drop them off, take them to the club.
0:11:20 > 0:11:24I can't believe I've just seen two girls give two lads a blow job.
0:11:24 > 0:11:26- Does that happen all the time? - It's Magaluf.
0:11:26 > 0:11:29- You know the reputation, of course. - It happens every time.
0:11:29 > 0:11:33- We just encourage it.- So it's different rules out here?- Totally.
0:11:33 > 0:11:37- There aren't any rules.- You can't do things like that back home.
0:11:37 > 0:11:40Out here, everything's more lenient.
0:11:40 > 0:11:42So you can get away with stuff like this.
0:11:47 > 0:11:50The first reaction is to kill yourself laughing,
0:11:50 > 0:11:52and then you think, "That's someone's baby,
0:11:52 > 0:11:55"that's someone's sister.
0:11:55 > 0:11:58"How much has she had to drink? Is she wanting to do this?
0:11:58 > 0:11:59"Is she feeling pressured?"
0:12:03 > 0:12:06Just the amount of drink that is being thrown at some of these
0:12:06 > 0:12:09kids, and some of them are just 18.
0:12:09 > 0:12:13It's just endless. You can drink yourself into oblivion.
0:12:13 > 0:12:16I've not enjoyed it tonight. Last night was great fun.
0:12:18 > 0:12:21Tonight, it just feels a bit...
0:12:23 > 0:12:27..darker. It feels a bit more irresponsible.
0:12:29 > 0:12:34Perhaps Magaluf has taken it to a level that no-one else has.
0:12:45 > 0:12:48'After my night at work, I had some questions.
0:12:51 > 0:12:56'So I arranged to meet the general director of the bar, Alvaro Reyes.'
0:12:56 > 0:12:58Can you see the link
0:12:58 > 0:13:02between drinking for seven-and-a-half hours and problems?
0:13:02 > 0:13:04When they have the free bar all night,
0:13:04 > 0:13:06they don't have to rush drink.
0:13:06 > 0:13:09So what I'm going to do is drink it like normal because it go all night.
0:13:09 > 0:13:12But they don't drink like normal here, do they? That's the thing.
0:13:12 > 0:13:15- To be honest...- When I see them, it's like a panic.
0:13:15 > 0:13:18It's like a frenzy, like, "drink, drink, drink, drink, drink!"
0:13:18 > 0:13:20Wouldn't it be better for your business
0:13:20 > 0:13:22if you were able to charge a bit more?
0:13:22 > 0:13:24Maybe they wouldn't get as hammered
0:13:24 > 0:13:26and there wouldn't be as many problems.
0:13:26 > 0:13:28To be honest, the system works.
0:13:28 > 0:13:32And also, you must compete with all these all-inclusive hotels.
0:13:32 > 0:13:35While they let the people drinking and eating for free till 12,
0:13:35 > 0:13:39half past twelve, so you have to change, you know?
0:13:39 > 0:13:42'Alvaro says he's forced by the competition to offer a free bar,
0:13:42 > 0:13:44'but what really concerned me
0:13:44 > 0:13:48'were the sexually explicit drinking games happening in his bar.'
0:13:48 > 0:13:52I guess my question is, is that OK? Are you happy for that to go on?
0:13:52 > 0:13:55Nobody's forcing you to do silly things like that.
0:13:55 > 0:13:59- Are they encouraging you? - All depends on your behaviour.
0:13:59 > 0:14:02All depends what you're being teaching at home.
0:14:02 > 0:14:06I don't think any normal girl is going to do things like that.
0:14:06 > 0:14:10What about if she's been drinking for seven-and-a-half hours?
0:14:10 > 0:14:14If everything I do in my life wrong, the excuse is going to be,
0:14:14 > 0:14:17"I'm sorry because I was drunk"? And then?
0:14:17 > 0:14:19- That will be the answer for everything.- Yeah.
0:14:19 > 0:14:21"I'm sorry I was drunk."
0:14:22 > 0:14:25'From talking to Alvaro, it seems the cut-throat competition will
0:14:25 > 0:14:27'make it hard for anything to change.
0:14:29 > 0:14:33'But does more business for the bars mean trouble for everyone else?
0:14:42 > 0:14:46'It's Friday night in Magaluf, and the Punta Ballena is heaving.
0:14:47 > 0:14:48'On an average summer weekend,
0:14:48 > 0:14:53'this 800-metre strip has an estimated 20,000 tourists.
0:14:54 > 0:14:56'Mix with heat and excessive alcohol,
0:14:56 > 0:15:00'and you've got the potential for one dangerous cocktail.
0:15:01 > 0:15:05'Tonight, I will be going to work with the public ambulance service.'
0:15:05 > 0:15:09From May through till about October time, a lot of their time,
0:15:09 > 0:15:13a lot of their efforts and their resources, are spent in Magaluf.
0:15:13 > 0:15:16Now in the summer, they're having to hire extra staff, just to try
0:15:16 > 0:15:18and deal with the sheer volume of calls.
0:15:18 > 0:15:21So I'm going to meet a man called Manu and trying to understand what
0:15:21 > 0:15:24it's like working here on a typical summer night.
0:15:25 > 0:15:30- Hello!- Hello!- You Manu?- Yes. - I'm Stacey.- Hello.- Nice to meet you.
0:15:30 > 0:15:32Thank you for agreeing to have me.
0:15:32 > 0:15:35- Yeah, you're coming with me, you put this, all right?- I wear this?- Yes.
0:15:35 > 0:15:38'This year in Magaluf, the public ambulance service have seen
0:15:38 > 0:15:41'a disturbing increase in alcohol-related incidents.'
0:15:41 > 0:15:43Tell me what the
0:15:43 > 0:15:46typical things are that you'll get a call for on a summer night.
0:15:53 > 0:15:57'Manu tells me it's not just guys fighting that's on the increase.'
0:16:19 > 0:16:23'This year, Manu's also seen a rise in sexual abuse, especially rape.'
0:16:29 > 0:16:31- Really?- Yes.- Every summer...- Yes.
0:16:31 > 0:16:34- ..can be around 15 to 20 girls...- Yes.
0:16:34 > 0:16:36..who are calling and saying,
0:16:36 > 0:16:38"I've been raped. I need you to come and help me."
0:16:38 > 0:16:42Yes, this problem is more serious.
0:16:42 > 0:16:45'His colleague Conchi describes one particular incident
0:16:45 > 0:16:46'that continues to haunt her.'
0:16:54 > 0:16:57- 16?!- Dieciseis, yes.
0:16:57 > 0:16:59And she's been drinking alcohol?
0:17:23 > 0:17:25Her drink spiked, maybe?
0:17:26 > 0:17:30These girls are so vulnerable. It's... It's scary.
0:17:30 > 0:17:34It's scary to see how vulnerable people can get here, so quickly.
0:17:34 > 0:17:36PHONE RINGS
0:17:36 > 0:17:38- Now a call for the emergency.- Oh!
0:17:41 > 0:17:43- One, two, three!- If I hit that...
0:17:46 > 0:17:50'And it's no surprise to Manu that we're heading to the Punta Ballena.'
0:17:50 > 0:17:52SIREN WAILS
0:18:05 > 0:18:06So, what do the people in Palma do?
0:18:06 > 0:18:10What are the other people that aren't in Punta Ballena do
0:18:10 > 0:18:11if there's an emergency?
0:18:14 > 0:18:15They have to wait?
0:18:16 > 0:18:19'En route, our ambulance is flagged down.
0:18:19 > 0:18:23'A young girl looks unconscious has been spotted alone outside a club.'
0:18:23 > 0:18:25We just found her, she was here on her own...
0:18:27 > 0:18:29No, we know nothing. Nothing.
0:18:35 > 0:18:38'The girl responds and doesn't need medical assistance.'
0:18:42 > 0:18:44SIREN WAILS
0:18:45 > 0:18:49'We continue on to our original call further up the strip.'
0:18:53 > 0:18:57'On a busy summer night, Manu can attend to over 30 similar calls.'
0:19:00 > 0:19:02'A young man is lying outside a bar.
0:19:02 > 0:19:04'The police are already on scene
0:19:04 > 0:19:07'to help control a rowdy crowd that's beginning to gather.'
0:19:07 > 0:19:09INDISTINCT SHOUTING
0:19:09 > 0:19:11You can't very well stop there.
0:19:11 > 0:19:14So, it's the first call of the night for us to Punta Ballena.
0:19:14 > 0:19:16It's really, really busy.
0:19:16 > 0:19:18The young lad who's on the floor has just drank too much.
0:19:18 > 0:19:21He's 20, his pal says it's his second night here on holiday.
0:19:21 > 0:19:24He's been drinking shots, lots and lots and lots of beer,
0:19:24 > 0:19:25he's just passed out.
0:19:25 > 0:19:28He wasn't even responding at all when we first got here.
0:19:29 > 0:19:32'Unlike the young girl, this guy's not responding.
0:19:32 > 0:19:35'Manu must help him regain consciousness,
0:19:35 > 0:19:37'or he'll have to take him to hospital.'
0:19:39 > 0:19:43The atmosphere here is horrible. It's tense...
0:19:43 > 0:19:46people are abusive, people are getting in the way of the ambulance,
0:19:46 > 0:19:48people are telling us to F off,
0:19:48 > 0:19:53people are giving us a hard time because we're here following Manu...
0:19:53 > 0:19:55It's...it's a hard job.
0:19:59 > 0:20:02'The young man is extremely drunk, but eventually comes round.'
0:20:05 > 0:20:07'After having his vital signs checked,
0:20:07 > 0:20:10'he doesn't need further treatment,
0:20:10 > 0:20:13'leaving Manu and the ambulance free for another emergency.'
0:20:13 > 0:20:15SIREN WAILS
0:20:17 > 0:20:18There's a fire?
0:20:23 > 0:20:26'The fire is away from the strip, in a local village.
0:20:26 > 0:20:29'We are the closest ambulance, so take the call.'
0:20:29 > 0:20:32Of course it's amazing that we all come here every summer,
0:20:32 > 0:20:36and it's a really great thing in lots of different ways, but...
0:20:36 > 0:20:37on the flipside,
0:20:37 > 0:20:43it seems to be costing the normal Spanish person
0:20:43 > 0:20:46so much money to keep us here, to keep us safe.
0:20:52 > 0:20:56Throughout the summer, every single ambulance is usually in Magaluf,
0:20:56 > 0:20:58you know, sat in Punta Ballena,
0:20:58 > 0:21:01helping all the tourists and helping everyone that's got really drunk.
0:21:06 > 0:21:08So, I guess it's nice for him
0:21:08 > 0:21:12to think that he is helping the locals as well sometimes,
0:21:12 > 0:21:15and he has been able to come somewhere like this and do his bit.
0:21:15 > 0:21:19..no, pero hay un senor que esta un poco nervioso...
0:21:19 > 0:21:23- It's all right.- What happened? - No is necessary the ambulance.
0:21:23 > 0:21:25The fire in the...in the chicken.
0:21:25 > 0:21:27- Oh, a fire in the kitchen? - In the ki...
0:21:27 > 0:21:29In the kitchen.
0:21:29 > 0:21:31THEY LAUGH
0:21:31 > 0:21:34There's a fire in the chicken!
0:21:34 > 0:21:36Fuego en el pollo! HE LAUGHS
0:21:36 > 0:21:39- In the kitchen!- Chicken?! - Chicken is "pollo."- Polo...
0:21:39 > 0:21:41THEY LAUGH
0:21:42 > 0:21:45'But our one moment of light relief is cut short
0:21:45 > 0:21:47'as we're called back to the Punta Ballena.'
0:21:50 > 0:21:55'En route, Manu tells me about the increase in the number of calls he's attended this year
0:21:55 > 0:21:57'due to a craze called balconing.'
0:22:18 > 0:22:20SIRENS WAIL
0:22:22 > 0:22:24How many people...
0:22:24 > 0:22:26every summer are doing this?
0:22:42 > 0:22:4440, just this one summer?!
0:22:44 > 0:22:47- There's been 40 falls from balconies?- Yes.
0:22:47 > 0:22:50How many of them 40 are dying?
0:22:57 > 0:22:59When you tell me your stories
0:22:59 > 0:23:03about people falling and people dying,
0:23:03 > 0:23:05the strip doesn't look that appealing.
0:23:05 > 0:23:07It doesn't look so fun. You know?
0:23:14 > 0:23:18It's a tough gig, and I've definitely learnt that today.
0:23:18 > 0:23:20I mean, people deserve to have wicked holidays,
0:23:20 > 0:23:26but just spending time on the other side really opens your eyes
0:23:26 > 0:23:28to a lot of things that would...
0:23:30 > 0:23:31..completely go over your head.
0:23:33 > 0:23:35No is broken. It's only for the...
0:23:37 > 0:23:38No, no is broken.
0:23:38 > 0:23:39No, it's only for the...
0:23:42 > 0:23:46Manu's saying he's been doing this profession for 15 years
0:23:46 > 0:23:49and this is the worst year he's seen so far.
0:23:49 > 0:23:52You know, the violent behaviour, because of the drinking,
0:23:52 > 0:23:54is on the rise.
0:23:54 > 0:23:56More people have died this year.
0:23:56 > 0:23:59You know, what starts out as an amazing holiday
0:23:59 > 0:24:01with all the girls or all your lads...
0:24:03 > 0:24:05..can...
0:24:05 > 0:24:08..end with someone going home in a body bag. I mean, that's just...
0:24:10 > 0:24:13No-one wants to talk about it, because you don't...
0:24:13 > 0:24:16want to dampen the mood, but that's what happens.
0:24:18 > 0:24:21Thousands of accidents happen on the streets of Magaluf,
0:24:21 > 0:24:24but the danger doesn't end there.
0:24:24 > 0:24:25After the bars close,
0:24:25 > 0:24:29drunken tourists carry on the party back at their hotels,
0:24:29 > 0:24:32creating a whole new recipe for disaster...
0:24:33 > 0:24:37..and it's the people who clean up the aftermath of those parties
0:24:37 > 0:24:39that I'm going to be working with today.
0:24:40 > 0:24:42Hola.
0:24:43 > 0:24:45Hello. I'm Stacey.
0:24:45 > 0:24:48- Sandra.- Sandra?- Sandra. - Sandra, nice to meet you.
0:24:48 > 0:24:50- Yoli.- Yoli, nice to meet you.
0:24:50 > 0:24:53How many rooms do you want me to clean today?
0:24:53 > 0:24:56It just depends to you. How strong you see, you know?
0:24:56 > 0:24:58Oh, really? They're bad?
0:24:59 > 0:25:01A lot of stuff on the floor, a lot of rubbish...
0:25:01 > 0:25:04What's the worst room that you've ever found?
0:25:04 > 0:25:06What state has it been in?
0:25:06 > 0:25:08A few weeks ago, we had one full of blood,
0:25:08 > 0:25:10where something happened and it was just full of blood.
0:25:10 > 0:25:13- The bed, the mattress... - Blood?! Blood?!
0:25:15 > 0:25:17- All over the bed, the sheets...? - Yeah, yeah, yeah.
0:25:17 > 0:25:19- The mattress?- Yeah, the mattress.
0:25:19 > 0:25:22And it's normal for some of these rooms to be left in a real state?
0:25:22 > 0:25:26It's a hotel for young people, mainly young people.
0:25:26 > 0:25:28They come here just to party, to have fun.
0:25:28 > 0:25:30Sometimes, out of control...
0:25:30 > 0:25:33When something happens, you've got to get money from them,
0:25:33 > 0:25:35and this is a bit stressful sometimes,
0:25:35 > 0:25:37because you don't now how people are going to react.
0:25:37 > 0:25:39Some people are very aggressive...
0:25:39 > 0:25:43So, you know... And, as well, if they are drunk at the time, then...
0:25:44 > 0:25:47'With most guests not being early risers,
0:25:47 > 0:25:50'the rooms are only cleaned after people have checked out.'
0:25:50 > 0:25:52I follow you?
0:25:55 > 0:25:59Oh, my God! It smells a bit funny in here.
0:25:59 > 0:26:00Oh!
0:26:08 > 0:26:09STACEY GROANS
0:26:12 > 0:26:16Oh, my gosh! Is that a condom?
0:26:16 > 0:26:17That's disgusting!
0:26:19 > 0:26:20STACEY SCREAMS
0:26:20 > 0:26:22Why do they have to blow it up? That is so grim!
0:26:24 > 0:26:26There's hair hanging off it! There's hair!
0:26:26 > 0:26:27I've never seen so much hair...
0:26:34 > 0:26:38Oh, crisps and roll ups. That's disgusting!
0:26:38 > 0:26:40No-one's suggesting we come on holiday
0:26:40 > 0:26:42and give it a spring clean every morning.
0:26:42 > 0:26:44It's just putting stuff in the bin, you know?
0:26:46 > 0:26:48I don't mean to sound like an old square,
0:26:48 > 0:26:50but do you leave your hotel like this?
0:26:50 > 0:26:53Make-up all over the floor, look at that.
0:26:53 > 0:26:55Hair everywhere.
0:26:55 > 0:26:58'Sandra's cleaned endless hotel rooms,
0:26:58 > 0:27:00'but is still shocked at what she finds.'
0:27:13 > 0:27:15Sperm on the windows?!
0:27:16 > 0:27:18Dripping down the window?
0:27:20 > 0:27:24'Both Sandra and Yoli earn just over 1,000 euros a month,
0:27:24 > 0:27:27'for what seems to me a thankless task.'
0:27:47 > 0:27:51The chairs, they take them and throw them off the balcony...? Si.
0:27:51 > 0:27:55And that happens so much that you're having to number the furniture,
0:27:55 > 0:27:58to know who's thrown it, what room it's come from?
0:28:02 > 0:28:06So far this year, broken, ripped and burnt furniture
0:28:06 > 0:28:09has cost the hotel over 7,000 euros,
0:28:09 > 0:28:12but that's only the tip of a much more serious problem.
0:28:19 > 0:28:23They go from this balcony to that balcony, to that balcony...? Si.
0:28:23 > 0:28:24And people fall?
0:28:28 > 0:28:29Here?! Si.
0:28:32 > 0:28:33308?! Si.
0:28:33 > 0:28:35That way? That room?
0:28:49 > 0:28:51That's tragic.
0:28:57 > 0:28:59The rooms, the mess, the...
0:28:59 > 0:29:02the sperm on the windows, the ketchup thrown everywhere,
0:29:02 > 0:29:05the vomit, the chicken and chips in the bed...
0:29:05 > 0:29:08that's all...grim, but, actually...
0:29:09 > 0:29:10..people are dying here.
0:29:13 > 0:29:16'It's not known if, or how much, the girl had been drinking,
0:29:16 > 0:29:19'and the hotel was not at fault.
0:29:19 > 0:29:22'Similar deaths are happening all over Magaluf.'
0:29:24 > 0:29:26'It's not only devastating for the families,
0:29:26 > 0:29:28'but has a huge impact on the people
0:29:28 > 0:29:30'who have to deal with these accidents.'
0:29:32 > 0:29:34'I'm returning to the hotel to meet Alex,
0:29:34 > 0:29:37'who was on duty the night the young girl died.'
0:29:39 > 0:29:41- Hello.- Hello.- Are you Alex?- Yeah.
0:29:41 > 0:29:44- Alex, I'm Stacey.- Nice to meet you. - Nice to meet you, sir.
0:29:44 > 0:29:47Thank you so, so much for agreeing to see me tonight.
0:29:47 > 0:29:49- You're welcome. - I really appreciate it.
0:29:50 > 0:29:53'It's Alex's first season working in Magaluf,
0:29:53 > 0:29:55'doing night shifts in the hotel,
0:29:55 > 0:29:59'and that evening in May is one he won't forget.'
0:29:59 > 0:30:03Now, it's easier to talk about it,
0:30:03 > 0:30:05but that night was horrible.
0:30:05 > 0:30:07You see...
0:30:07 > 0:30:11You just see a girl falling and she just appeared from the nothing,
0:30:11 > 0:30:14and the first two seconds, I was, like, thinking,
0:30:14 > 0:30:17"Oh, they throw a chair, or..." I didn't...
0:30:17 > 0:30:19I didn't realise it was a person.
0:30:19 > 0:30:22Alex, will you talk me through what happened?
0:30:22 > 0:30:24OK. I was just like...
0:30:24 > 0:30:26- So, you're working here, right? - Yeah, like always.
0:30:26 > 0:30:29And I was just, like, going to the door to smoke a cigarette
0:30:29 > 0:30:33and when I was like, I don't know, maybe it was around...
0:30:34 > 0:30:38..like, here, I just saw something falling down and I was like,
0:30:38 > 0:30:40as I told you, "Oh, a chair, or something..."
0:30:40 > 0:30:44and when I was here, I saw the legs, and I was like, "Whoa."
0:30:44 > 0:30:47And that's when I just went to her...
0:30:47 > 0:30:50to see her, and she was...all mess.
0:30:52 > 0:30:55And then I called the ambulance and everything, but it was too late.
0:30:55 > 0:30:58The doctors say they die in the moment.
0:30:59 > 0:31:02I think that's the worst thing you can see.
0:31:02 > 0:31:05And how long had the two girls been in this hotel?
0:31:05 > 0:31:07Two hours.
0:31:07 > 0:31:11They just came here, leave the bags in the room, go out,
0:31:11 > 0:31:15and when they come back like two, three hours later...
0:31:15 > 0:31:16that happened.
0:31:16 > 0:31:19'On his shift, Alex is responsible for the safety
0:31:19 > 0:31:22'of the 110 guests in the hotel.
0:31:22 > 0:31:25'When they return from the strip after a heavy day's drinking,
0:31:25 > 0:31:28'it becomes the toughest part of his job.'
0:31:28 > 0:31:30- DISTANT SCREAMING AND SHOUTING - Can you see something?
0:31:30 > 0:31:33Fuck. I don't know if there's...
0:31:33 > 0:31:37Please... Go into your room.
0:31:37 > 0:31:40- Alex, was that her balcony?- Yeah. MAN ON BALCONY:- Hello, baby!
0:31:40 > 0:31:43- Where them guys are now, that's where she fell from?- Yeah.
0:31:43 > 0:31:46Oh, fuck.
0:31:46 > 0:31:48Let's see what happens...
0:31:48 > 0:31:50You've got to tell them to be careful.
0:31:51 > 0:31:53- Do you have to do this a lot?- Yeah.
0:31:53 > 0:31:55- Every night?- Every night.
0:31:56 > 0:31:59- Hello. Please be careful on your balcony.- Aye, sorry...
0:31:59 > 0:32:02- Because I saw you, like... - You all right, son?- ..kind of...
0:32:02 > 0:32:04- and I don't want you to fall down. - Aye, no, no, totally...
0:32:04 > 0:32:06- OK.- Sorry.
0:32:06 > 0:32:08Come on, my son! You all right, buddy?
0:32:08 > 0:32:10I'm fucked, eh? I'm fucked!
0:32:10 > 0:32:12Careful...
0:32:12 > 0:32:14Careful on that balcony.
0:32:14 > 0:32:15Aye, sorry. Honestly...
0:32:17 > 0:32:19Listen to Alex.
0:32:19 > 0:32:20I love you, baby!
0:32:22 > 0:32:25- Sorry, sorry.- OK. Calm down, please.- Sorry.
0:32:25 > 0:32:28- So, you have to do that every night in the summer?- Yeah.
0:32:28 > 0:32:31Go and tell them to be careful on the balcony?
0:32:31 > 0:32:32Yeah, because, I mean, if...
0:32:32 > 0:32:35They normally like to stay on the balcony, and they like to be...
0:32:35 > 0:32:38Because we have, like, two or three chairs on the balcony,
0:32:38 > 0:32:41and they like to be there smoking and have the last drink, I guess.
0:32:41 > 0:32:44The problem is, if they stand up...
0:32:44 > 0:32:47Like, when you are drunk, maybe your body, like, moves a little bit.
0:32:47 > 0:32:50Maybe you move too much and...
0:32:50 > 0:32:54I don't want that to happen again. I think one time is enough.
0:32:54 > 0:32:57Now, when I hear something, like, a big noise,
0:32:57 > 0:33:00I'm, like, in tension...
0:33:00 > 0:33:01like, to see what happens.
0:33:01 > 0:33:05Maybe it's only a glass or some food they throw,
0:33:05 > 0:33:08but if I heard something, like, really noise,
0:33:08 > 0:33:12GIRL SCREAMS IN DISTANCE really, really big noise, I can get... Sorry.
0:33:15 > 0:33:16It's them again.
0:33:18 > 0:33:19Every night.
0:33:19 > 0:33:21- I feel uneasy. - MUSIC BLARES
0:33:21 > 0:33:24- Can you turn the volume down, please?- Aye. Sorry.
0:33:24 > 0:33:25OK, there are people trying to sleep.
0:33:25 > 0:33:27MAN IN ROOM LAUGHS AND SHOUTS
0:33:30 > 0:33:33Alex, you know, he's come to work, and I think people...
0:33:33 > 0:33:35you know, they don't necessarily think about
0:33:35 > 0:33:39how it affects the people who work here in Magaluf.
0:33:39 > 0:33:41You know, these people, they're in that room...
0:33:41 > 0:33:44PEOPLE ON BALCONY SCREAM AND SHOUT
0:33:44 > 0:33:46- Oh, flipping hell! - WOMAN ON BALCONY:
0:33:46 > 0:33:48There you go again, look.
0:33:48 > 0:33:50I mean, there's four people on that balcony now.
0:33:50 > 0:33:53They're on the exactly the same balcony that that young girl was
0:33:53 > 0:33:54when she fell off it.
0:33:54 > 0:33:58Alex is out having a fag, and he panics, you can see him panicking.
0:33:58 > 0:34:00He's been up to them twice already.
0:34:00 > 0:34:03And you can just so easily see how it can go from...
0:34:05 > 0:34:06..a wicked night to...
0:34:08 > 0:34:11..you know, a tragedy. It's just a slip, isn't it?
0:34:11 > 0:34:15It's just that one second. I mean, it's happened.
0:34:15 > 0:34:17That's not me stood here trying to be really dramatic
0:34:17 > 0:34:20and ruining everyone's holidays. It's happened.
0:34:20 > 0:34:22In that room, on that balcony, it's happened.
0:34:22 > 0:34:25It's happened this summer. It happened a couple of months ago.
0:34:25 > 0:34:28'Alex's job is hard, but he believes it's made even harder
0:34:28 > 0:34:30'when the guests drink to excess.'
0:34:30 > 0:34:32If you're drunk, it's OK. The problem is if you are too drunk.
0:34:32 > 0:34:35I think it's also because we have...
0:34:35 > 0:34:36really, really young people.
0:34:36 > 0:34:41Like from 18, 19 or 22, 23, and they love to drink.
0:34:41 > 0:34:44For example, they can be screaming in the rooms
0:34:44 > 0:34:46or throwing chairs from the balcony,
0:34:46 > 0:34:49and you have to go to the rooms, talk to them,
0:34:49 > 0:34:52and sometimes, they get really aggressive.
0:34:52 > 0:34:54Be honest with me, Alex. You can tell me the truth.
0:34:54 > 0:34:57Are you ever scared when you have to confront big lads,
0:34:57 > 0:35:00- four, five boys? - A lot of times.- Of course.
0:35:00 > 0:35:01Just a moment, sorry.
0:35:04 > 0:35:06- God, we can't let that go! - SHE LAUGHS
0:35:06 > 0:35:09We have to have our wits about us at all times!
0:35:11 > 0:35:14He's got an incredibly tough job.
0:35:14 > 0:35:18You know, when this hotel's in full swing, he's responsible...
0:35:19 > 0:35:20..for 100 people.
0:35:22 > 0:35:24Listen, please, can you keep it down?
0:35:24 > 0:35:28Please. People are complaining and everything, OK? Thank you.
0:35:29 > 0:35:30100 drunk people...
0:35:33 > 0:35:35..who are difficult to handle.
0:35:35 > 0:35:38I think it takes a certain type of person
0:35:38 > 0:35:41to work in this type of hotel in Magaluf.
0:35:41 > 0:35:42It's constant.
0:35:42 > 0:35:46It's a constant battle to try and keep everything...
0:35:47 > 0:35:49..ticking along nicely.
0:36:00 > 0:36:05'This year, over 200 tourists have suffered unnatural deaths in Majorca,
0:36:05 > 0:36:09'and I want to know how much of a part alcohol plays in the death toll.'
0:36:12 > 0:36:15I'm meeting local pathologist Javier Alarcon to find out more.
0:36:15 > 0:36:19- Hola, que tal? Como estas? - Hola, como estas?- Muy bien, tu?
0:36:20 > 0:36:24How many tourists have died
0:36:24 > 0:36:28because, you believe, they've drunk too much?
0:36:39 > 0:36:41Yo creo que si que tiene que cambiar...
0:36:41 > 0:36:45'In some autopsies, Javier tells me he's found people's alcohol levels
0:36:45 > 0:36:48'to be ten times over the Spanish limit.'
0:36:48 > 0:36:54It's the amount, it's the volume that some people are consuming
0:36:54 > 0:36:55that is causing...
0:36:56 > 0:36:57..these deaths?
0:37:00 > 0:37:04You know, you're dealing with 15, 16, 17-year-olds, sometimes.
0:37:04 > 0:37:06How does that make you feel?
0:37:18 > 0:37:23If excessive drinking wasn't popular in Magaluf, in Punta Ballena...
0:37:25 > 0:37:29..would you be dealing with less people?
0:37:35 > 0:37:37You think it will always exist?
0:37:58 > 0:37:59Umm...
0:38:00 > 0:38:03Yeah, a bit of a reality check in there.
0:38:03 > 0:38:06I guess Javier just confirmed, really,
0:38:06 > 0:38:10that it's the excessive drinking that's playing a massive part
0:38:10 > 0:38:13in the incidents that he's dealing with.
0:38:13 > 0:38:19He said 80 to 90% have got large volumes of alcohol in their system.
0:38:19 > 0:38:23You know, it's not necessarily the drink, it's not the place,
0:38:23 > 0:38:25it's the amount,
0:38:25 > 0:38:27it's the excessiveness that's causing problems.
0:38:27 > 0:38:31You know, he's completely impartial, and he himself says,
0:38:31 > 0:38:33"Yeah, things...things need to change."
0:38:40 > 0:38:43'I've seen the effect alcohol has on tourists,
0:38:43 > 0:38:47'but what effect does tourism have on the 4,500 residents
0:38:47 > 0:38:50'who live and work in Magaluf all year round?'
0:38:53 > 0:38:56'I've arranged to meet a local shop owner, Rene Nes.
0:38:56 > 0:39:00'She's been living on the Punta Ballena almost 40 years.'
0:39:00 > 0:39:04- Hola!- Buenas tardes.- Buena seres.
0:39:04 > 0:39:07- How are you?- Pleased to meet you. - Pleasure to meet you.
0:39:07 > 0:39:11- I hear that you have lived here for a very long time.- Mm-hmm.
0:39:11 > 0:39:14How has Magaluf changed, if it has?
0:39:14 > 0:39:15The people are different.
0:39:15 > 0:39:19We do want the families back, the families we used to have.
0:39:20 > 0:39:23Whereas now, the youngsters will come over,
0:39:23 > 0:39:27the only thing they like to do is drink, drink, drink, and be hooligans.
0:39:27 > 0:39:32Obviously, we always want tourism here, but we don't want THIS tourism.
0:39:32 > 0:39:36Tell me what it's like to live on Punta Ballena.
0:39:36 > 0:39:39Well, in the summer, it's a hell,
0:39:39 > 0:39:42and in the winter, it's paradise.
0:39:42 > 0:39:47People started feeling comfortable just using the street as toilets.
0:39:47 > 0:39:50Others will strip off completely
0:39:50 > 0:39:54and they will have sex in front of everybody.
0:39:54 > 0:39:55Where I live, there's a lot of kids,
0:39:55 > 0:40:00there's a lot of, five, six, seven, eight, nine, ten, 11-year-old kids,
0:40:00 > 0:40:02and they're not supposed to see that.
0:40:02 > 0:40:07To me, lately, Magaluf seems the place without a law.
0:40:09 > 0:40:13Rene goes on to say that the biggest worry for local residents
0:40:13 > 0:40:17is that this type of tourism is causing a new wave of street crime.
0:40:17 > 0:40:21The biggest problem is the prostitute on the street,
0:40:21 > 0:40:25and even people who live here are scared of them.
0:40:25 > 0:40:27The prostitutes are not prostitutes.
0:40:27 > 0:40:29They are thieves.
0:40:29 > 0:40:32- Are they prostitutes that steal, or...?- No, they are just thieves.
0:40:32 > 0:40:36- Pretending?- Yeah, they are pretending they are prostitutes,
0:40:36 > 0:40:38but they are just after the money.
0:40:38 > 0:40:41- So, the man thinks that he's going to get a service...?- Mm-hmm.
0:40:41 > 0:40:43..and then she'll take his things?
0:40:43 > 0:40:46Anything he has in his pocket goes. Mobile, anything.
0:40:46 > 0:40:50And have you seen this? You've seen this happen?
0:40:50 > 0:40:53- Yes. Too often.- Too often?- Too often.
0:40:53 > 0:40:55And everyone knows this is happening?
0:40:55 > 0:40:57Oh, yeah. Even the police and Guardia Civil.
0:40:57 > 0:41:01- This isn't just one prostitute...? - No, it's a bunch. It's a group.
0:41:01 > 0:41:03It's a known thing? A group?
0:41:03 > 0:41:06Yeah, 20, 30...
0:41:06 > 0:41:09I don't... I can't count them no more, there's too many.
0:41:09 > 0:41:12So, they're coming here solely...
0:41:14 > 0:41:16- ..to rob from drunk British tourists?- Yeah.
0:41:16 > 0:41:20- That's tourism.- That's tourism? - I suppose.
0:41:20 > 0:41:24'I wanted to see for myself how the prostitutes operated...'
0:41:28 > 0:41:32'..and it's not long after midnight that the women begin to appear.'
0:41:38 > 0:41:41There's been a couple of girls floating around
0:41:41 > 0:41:43for the past half an hour, an hour,
0:41:43 > 0:41:45and you can see, every time a drunk guy walks past,
0:41:45 > 0:41:48they're are kind of approaching him...
0:41:50 > 0:41:53'Local bar manager Daniel works close by
0:41:53 > 0:41:56'and sees this all the time.'
0:41:56 > 0:41:58Every night without fail, there's probably,
0:41:58 > 0:42:01I don't know, between 20 and 30...
0:42:01 > 0:42:04well, prostitutes/robbers, more like robbers...
0:42:04 > 0:42:05between here and there.
0:42:05 > 0:42:08Every drunk man that comes stumbling along,
0:42:08 > 0:42:10two or three of them straight round him,
0:42:10 > 0:42:13whether they proposition him to have sex or whatever,
0:42:13 > 0:42:15or they're just straight, hands in pockets...
0:42:15 > 0:42:17And has it got worse? Are there more muggings?
0:42:17 > 0:42:20Yeah, I think it has. I think there's got more and more girls.
0:42:20 > 0:42:23They are, like, tooled up and that. They cut people and stuff.
0:42:23 > 0:42:25They're not just... They're violent.
0:42:25 > 0:42:27You should be able to walk home safely
0:42:27 > 0:42:29without having everything stolen off you.
0:42:29 > 0:42:31There's the argument to be had though,
0:42:31 > 0:42:34if they didn't get SO drunk, they wouldn't be as vulnerable?
0:42:34 > 0:42:37In the UK, I can get plastered, fall asleep on a bench and wake up with everything.
0:42:37 > 0:42:39What you want to happen? What you hope...?
0:42:39 > 0:42:41What do you think needs to be done?
0:42:41 > 0:42:43It needs to be sorted out, just to make it safe.
0:42:43 > 0:42:47If I went and robbed someone, I'd get arrested for it.
0:42:47 > 0:42:50But they do it night in, night out, and get away with it.
0:42:52 > 0:42:56'Within minutes, I see the women picking out and following lone men.'
0:43:03 > 0:43:06'I can't believe it when I see one of the women
0:43:06 > 0:43:08'attempt to put her hand in a man's pocket.'
0:43:08 > 0:43:10It's so obvious! I mean, it's...it's...
0:43:12 > 0:43:14..it's blatantly obvious what they're doing.
0:43:14 > 0:43:17They don't even try and hide it, that's the mad thing.
0:43:17 > 0:43:18They do it in front of people.
0:43:19 > 0:43:23I'd be so surprised if I ever got one of them girls to speak to me.
0:43:23 > 0:43:26- SHE GASPS - She's pulling him!
0:43:26 > 0:43:27What's going on, girls?!
0:43:29 > 0:43:33We're just wondering why you keep chasing them guys?
0:43:33 > 0:43:34Girls, come and speak to me!
0:43:36 > 0:43:38Here we are.
0:43:38 > 0:43:39Girls, talk to me!
0:43:45 > 0:43:48Girls, come and have a chat with me!
0:43:48 > 0:43:49Girls, where are you going?
0:43:49 > 0:43:51Here we are, look.
0:43:51 > 0:43:52WOMAN CRIES OUT
0:43:53 > 0:43:57The two guys that work in the pub said to me,
0:43:57 > 0:43:59"Come out here, come and have a look at this..."
0:44:02 > 0:44:05..and I saw her pulling him, trying to get in his pockets.
0:44:05 > 0:44:07I saw it with my own eyes.
0:44:09 > 0:44:12'I hardly catch my breath when the girls are back.'
0:44:13 > 0:44:15It's almost laughable,
0:44:15 > 0:44:17but it does seem like these girls have got free rein.
0:44:17 > 0:44:20They're going around mugging vulnerable people,
0:44:20 > 0:44:22but it is a worry, it is a concern,
0:44:22 > 0:44:25especially when you've got 18-year-old lads coming out here.
0:44:25 > 0:44:28They're on their holidays, they're getting really boozed,
0:44:28 > 0:44:31they've fell away from the crowds... It's totally going on.
0:44:31 > 0:44:34It certainly makes you want to have a chat with the people up above,
0:44:34 > 0:44:37and see if, (a) they know about it
0:44:37 > 0:44:39and, (b) what they plan to do about it,
0:44:39 > 0:44:43because tourism is the most important thing on this island.
0:44:43 > 0:44:47So, surely, if you're happy enough to take all the tourists' money,
0:44:47 > 0:44:50you have to...you have to be looking after these people
0:44:50 > 0:44:53and making sure their safety is a priority
0:44:53 > 0:44:56when they're on your island, when they're in Magaluf.
0:44:59 > 0:45:03'I want to take this right to the top, but my first port of call
0:45:03 > 0:45:06'are the people whose job it is to protect and serve.'
0:45:07 > 0:45:10'I want to see how the local police cope with the violence
0:45:10 > 0:45:12'and the crime on Magaluf's streets.'
0:45:17 > 0:45:20'Tonight, I'll be working with two of Magaluf's finest,
0:45:20 > 0:45:22'Pablo and Cisco.'
0:45:22 > 0:45:25OK, so you've got your vest on, you got a gun there,
0:45:25 > 0:45:28- walkie-talkie, gloves...- Yes.
0:45:28 > 0:45:31- All this is for back-up... - Correct.- ..if necessary?- Yes.
0:45:32 > 0:45:34Punta Ballena, here we come!
0:45:34 > 0:45:36Out with the police...
0:45:41 > 0:45:44'The officers begin their nightly patrol of Magaluf.
0:45:44 > 0:45:48'In the summer, there are six cars patrolling the strip every night.
0:45:48 > 0:45:51'Each car deals with up to 40 calls.'
0:45:51 > 0:45:55- When you're all told, "Oh, you going to Punta Ballena tonight..."- Yes?
0:45:55 > 0:45:57..do you know that you're in for a busy night?
0:45:57 > 0:46:01- Yes, especially when it's weekend. - And weekends in summertime?
0:46:01 > 0:46:05- There is no weekend in summertime. Every day is a weekend.- Oh!
0:46:05 > 0:46:09Has there been an increase in alcohol-related incidents
0:46:09 > 0:46:10for you guys this year?
0:46:10 > 0:46:13Yes. Compared from other years.
0:46:13 > 0:46:16The actual incidents that you're getting called out for,
0:46:16 > 0:46:19because people have drunk too much alcohol, what are they?
0:46:19 > 0:46:23An increase of fights, especially when there is not many ladies.
0:46:24 > 0:46:26So, the guys are fighting, maybe.
0:46:26 > 0:46:29Don't ask me why, but they decide to fight.
0:46:29 > 0:46:32'They tell me, as the heat rises, so does the violence,
0:46:32 > 0:46:36'and they can deal with up to ten fights on a hot summer night.'
0:46:36 > 0:46:38How serious can the fights get?
0:46:38 > 0:46:41Sometimes only a punch or a hit, or something like this,
0:46:41 > 0:46:44- and sometimes with the bottles... - Drunk, knife...
0:46:44 > 0:46:47'For these police officers, violence is never far away,
0:46:47 > 0:46:50'as we're soon called to defuse a brawl at a bar.'
0:46:51 > 0:46:53Easy, easy, man. Easy, easy.
0:46:53 > 0:46:54Busted for no reason!
0:46:54 > 0:46:58INDISTINCT CHATTER, RADIO BEEPS
0:46:58 > 0:46:59One of them just smacked me,
0:46:59 > 0:47:01and then I had about 12 of them, like, fucking...
0:47:01 > 0:47:02RADIO CHATTER
0:47:02 > 0:47:06'The young man claims it was the bar staff who attacked him...'
0:47:06 > 0:47:07Hey!
0:47:09 > 0:47:11He's calling me!
0:47:11 > 0:47:15- Come with me. Come with me. - OK, I'm coming with you. What?
0:47:15 > 0:47:17'..but the bar's promoter has a different story.'
0:47:17 > 0:47:19I was having a drink in a bar...
0:47:20 > 0:47:24- ..and somebody threw an ashtray at somebody.- OK.
0:47:24 > 0:47:28'With no reliable witnesses, there's nothing more the police can do.'
0:47:28 > 0:47:31- So, there's two very different stories?- Two different stories.
0:47:31 > 0:47:33So, where... Where do you go from here? Do you...?
0:47:43 > 0:47:47'It's not just the Punta Ballena that keeps the police busy.'
0:47:47 > 0:47:50There is a person laying down on the beach, dressed,
0:47:50 > 0:47:52and it seems that he's unconscious.
0:47:52 > 0:47:56'At night, Magaluf's beach is a dark and dangerous place.'
0:47:56 > 0:47:58- Where is he, love?- Just over there.
0:47:58 > 0:48:02'This August in Magaluf, there were 300 reported robberies.'
0:48:02 > 0:48:03Oh, shoot!
0:48:03 > 0:48:05'Many happen on its beaches.'
0:48:06 > 0:48:08- Hello, mate.- He's English.
0:48:08 > 0:48:10Mister? Mister?
0:48:10 > 0:48:13Hello, you're talking to the police.
0:48:13 > 0:48:15Do we think that he could have already been robbed?
0:48:15 > 0:48:18He has a wallet, and I think that nobody touched him.
0:48:18 > 0:48:21- Oh, that's good!- Nobody's stolen...has stolen anything.
0:48:21 > 0:48:23Mister! Are you OK? Are you fine?
0:48:23 > 0:48:25'Luckily, he's not been robbed,
0:48:25 > 0:48:27'but it's immediately obvious he HAS been drinking
0:48:27 > 0:48:29'and he's not out of danger.'
0:48:33 > 0:48:35The worry is how vulnerable he is.
0:48:35 > 0:48:38I mean, there's literally one, two, three of us stood around him,
0:48:38 > 0:48:41- and he has absolutely no idea that we're even here.- No, no, no.
0:48:41 > 0:48:44What could have happened, realistically?
0:48:48 > 0:48:51RADIO CHATTER
0:48:51 > 0:48:52Give me your name, please...
0:48:52 > 0:48:56- SLURRED:- J-O-N-A-T-H-A-N.
0:48:56 > 0:48:58- MOCKS ACCENT:- Junahata? That's not a name!
0:48:58 > 0:49:01Mister! Hey, Mister, we're the police!
0:49:01 > 0:49:04Oh, nice, nice, nice! Nice!
0:49:04 > 0:49:06Mister, Mister, be quiet. Police. Police.
0:49:06 > 0:49:08Which hotel do you stay?
0:49:08 > 0:49:10Do you remember where is your hotel?
0:49:10 > 0:49:12Je peux pas en anglais...
0:49:14 > 0:49:17Right, listen. The...
0:49:17 > 0:49:19OK, listen to me.
0:49:19 > 0:49:22What you're going to do now is go outside the beach.
0:49:22 > 0:49:24This boy is completely trollied. I mean...
0:49:24 > 0:49:28he's in no fit state to string a sentence together.
0:49:30 > 0:49:32Apartment?
0:49:32 > 0:49:33Umm...
0:49:33 > 0:49:35I'm sure when you sign up as a policeman,
0:49:35 > 0:49:37this isn't what you have in mind,
0:49:37 > 0:49:40trying to get boozed people to talk to you,
0:49:40 > 0:49:43because there's so many other things that need taking care of.
0:49:43 > 0:49:47'After half an hour, the young man gave the police his name and hotel,
0:49:47 > 0:49:51'but refused any further treatment and went on his way.'
0:49:54 > 0:49:55'Returning to the car,
0:49:55 > 0:49:59'Cisco points out some women he knows to be working as prostitutes.'
0:50:05 > 0:50:07Is prostitution illegal here?
0:50:10 > 0:50:15'They tell me that prostitution on the streets is not illegal.
0:50:15 > 0:50:18'Their concern, like many of the residents in Magaluf,
0:50:18 > 0:50:20'is the growing number of tourists
0:50:20 > 0:50:24'being propositioned by the prostitutes and then being robbed.'
0:50:24 > 0:50:27This is a new strategy of prostitution.
0:50:27 > 0:50:32Prostitution is shown as a hook to later on commit a further crime.
0:50:32 > 0:50:36- And that creates a new prototype of criminality.- Yeah.
0:50:36 > 0:50:39'It's hard for the police to arrest the women.
0:50:39 > 0:50:42'To do so, they need to catch them stealing,
0:50:42 > 0:50:45'get a positive ID from the victim, who's often drunk,
0:50:45 > 0:50:47'or catch them with stolen goods.'
0:50:49 > 0:50:54'Pablo and Cisco regularly patrol streets away from the strip,
0:50:54 > 0:50:56'knowing prostitutes get met by cars
0:50:56 > 0:50:59'which they use to hide anything they may have stolen from tourists.'
0:51:11 > 0:51:13I think they think he's their pimp,
0:51:13 > 0:51:17because she was stood at the corner of the road waiting for someone
0:51:17 > 0:51:21and now this guy has come down a dark road, away from the strip.
0:51:21 > 0:51:25Can you please back him up, to tell him where was the lady hidden?
0:51:25 > 0:51:26Yeah...
0:51:29 > 0:51:32So, you're suspicious because the lady was hiding from you?
0:51:32 > 0:51:36Yeah, totally. And this is the moment more important for us,
0:51:36 > 0:51:39because it's the moment that she has all the...
0:51:39 > 0:51:41If she's stolen something, she has it on her.
0:51:41 > 0:51:45'Pablo found nothing in the car, so the driver was free to go.'
0:51:48 > 0:51:52'As they searched the area for any suspected stolen goods,
0:51:52 > 0:51:55'I take the opportunity to speak to the prostitute.'
0:51:55 > 0:51:59What they are saying is that some of the prostitutes
0:51:59 > 0:52:01are stealing and robbing.
0:52:03 > 0:52:04I shouldn't believe them?
0:52:06 > 0:52:08I'm not suggesting it's you...
0:52:15 > 0:52:16'This summer,
0:52:16 > 0:52:21'the police have identified approximately 200 prostitutes,
0:52:21 > 0:52:24'many of whom they believe are stealing from tourists in Magaluf.'
0:52:27 > 0:52:31'Her documents reveal she HAS been in trouble with the police before,
0:52:31 > 0:52:33'and has a trial pending,
0:52:33 > 0:52:36'but on this occasion, there has been no evidence of robbery.'
0:52:36 > 0:52:40- Thank you.- Thank you for speaking to me.- OK.- Bye.
0:52:40 > 0:52:41'The woman is free to go.'
0:52:44 > 0:52:47- So, it's not been a quiet night? - No. It hasn't.
0:52:47 > 0:52:51- This is a normal night for you? - Yeah, it can be more.
0:52:51 > 0:52:52How do you do it?
0:52:52 > 0:52:56If you keep your mind to serve and protect, you'll have the solution.
0:52:58 > 0:53:01The guys were saying to me that things seem to be getting worse.
0:53:01 > 0:53:03They don't know what happened this summer,
0:53:03 > 0:53:06but for some reason, they were just...
0:53:06 > 0:53:07inundated with calls.
0:53:07 > 0:53:09It's just so, so busy this year.
0:53:09 > 0:53:12Way more than last year. Way more than previous years.
0:53:14 > 0:53:17If it continues...going that way,
0:53:17 > 0:53:20where are we going to be in two, three, four, five years?
0:53:20 > 0:53:22SIRENS WAIL
0:53:29 > 0:53:31'It's clear that most of the people I've met
0:53:31 > 0:53:35'who work and live in Magaluf are not only stretched,
0:53:35 > 0:53:38'but really worried about the rising problems.
0:53:38 > 0:53:41'And as more and more tourists visit the Punta Ballena,
0:53:41 > 0:53:43'they think it's only going to get worse.'
0:53:43 > 0:53:46THEY SHOUT AND CHANT
0:53:47 > 0:53:50'I want to find out what, or if anything,
0:53:50 > 0:53:53'is being done about these issues.
0:53:53 > 0:53:57'So, before I leave, I want to question the mayor, Manu Onieva.'
0:53:57 > 0:54:02Do you recognise the problems that come with Punta Ballena?
0:54:25 > 0:54:29I guess what I'm saying is, you are the mayor in charge of Magaluf,
0:54:29 > 0:54:34so it's your responsibility to focus on the issues that need addressing,
0:54:34 > 0:54:36and implement them changes.
0:54:36 > 0:54:40So, why do you think people are dying sometimes?
0:54:40 > 0:54:44Why do you think people are getting seriously, seriously injured?
0:54:44 > 0:54:45Some girls are getting raped.
0:54:45 > 0:54:48Why do you think these things are happening?
0:54:48 > 0:54:51Do you think it's the cheap alcohol? The free bars?
0:55:01 > 0:55:02What would you like to change,
0:55:02 > 0:55:05and when do you plan on making that happen?
0:55:13 > 0:55:17When might new laws be introduced that can make sure
0:55:17 > 0:55:19things like this aren't happening so often?
0:55:29 > 0:55:33I asked him three times what he thinks needs to change,
0:55:33 > 0:55:35and he accepted that things did need to change
0:55:35 > 0:55:38but he didn't tell me what they were,
0:55:38 > 0:55:42or when the changes would be put in place. So...
0:55:42 > 0:55:45Do I think if I come here next summer things will be the same?
0:55:45 > 0:55:49Yes. Do I think we're going to have the same problems? Yes.
0:55:49 > 0:55:53And, really, if I'm honest, honest, honest, I only think...
0:55:54 > 0:55:55..things will really change,
0:55:55 > 0:55:59and the change will be fast and the change will be drastic...
0:55:59 > 0:56:02when we stop coming here, because it's got...
0:56:02 > 0:56:05It's got to a point where we don't want to come here on holiday,
0:56:05 > 0:56:07and the money dries up. That's...
0:56:07 > 0:56:10That's when they'll be...
0:56:10 > 0:56:14eager and keen to make sure changes are put in place.
0:56:33 > 0:56:39Subtitles by Red Bee Media Ltd