0:00:02 > 0:00:04Not having a proper job is soul-destroying.
0:00:04 > 0:00:07I feel that I'm letting my children down by not having a career.
0:00:07 > 0:00:11When you're a graduate, you're meant to go and get a job straightaway.
0:00:11 > 0:00:13If you're on jobseeker's, it's not great.
0:00:13 > 0:00:16Like, what more can I do? Just want somebody to give me a job.
0:00:17 > 0:00:21Meet Kirsty, Ben, Sacha And Chris.
0:00:21 > 0:00:24Like so many young people, they've been struggling to get a job.
0:00:24 > 0:00:26This is my CV, not a lot on there.
0:00:26 > 0:00:28That was about to change.
0:00:30 > 0:00:33It's like a fantasy, like something you'd see in a film.
0:00:33 > 0:00:35Does anyone want to share a bath with me?
0:00:35 > 0:00:39They took part in an extraordinary TV experiment
0:00:39 > 0:00:42that would transform their lives forever.
0:00:42 > 0:00:44This is the end of my career, I think.
0:00:44 > 0:00:46This is their full story.
0:00:46 > 0:00:48They experienced an apprenticeship of a lifetime -
0:00:48 > 0:00:52a 40-year career in just one week.
0:00:52 > 0:00:54This is, like, scary.
0:00:54 > 0:00:57- Bacon and a burger. - From dogsbody...
0:00:57 > 0:00:58I don't want urine in my face.
0:00:58 > 0:01:00Maybe I should go back to university.
0:01:00 > 0:01:02..to shop managers...
0:01:02 > 0:01:04- I'm your new manager. - ALL: Hi.
0:01:04 > 0:01:07- I don't know what I'm doing at all. - Errrrrr...
0:01:07 > 0:01:09..location executives...
0:01:09 > 0:01:11- Speaky anglais?- I'm no negotiator.
0:01:11 > 0:01:14We can get up to 25%.
0:01:14 > 0:01:17..to, finally, MDs of Britain's biggest brands.
0:01:17 > 0:01:19For the next three days, you'll be me.
0:01:19 > 0:01:21It's the most important thing I've ever done.
0:01:21 > 0:01:24She's on her own. She's got to do it.
0:01:24 > 0:01:27You could see this come to life across 360 restaurants.
0:01:27 > 0:01:29BOTH: As you know, it's the biggest colour.
0:01:29 > 0:01:32Half a million pounds' worth of business.
0:01:32 > 0:01:34How did they handle a career in fast-forward?
0:01:34 > 0:01:36I'm sweating already.
0:01:36 > 0:01:37I would say no to you.
0:01:38 > 0:01:40Massive room for improvement.
0:01:40 > 0:01:42This is not a game show, this is not a joke,
0:01:42 > 0:01:44I'm not doing this so I can look cool.
0:01:44 > 0:01:47And did it help them achieve their ultimate goal...
0:01:47 > 0:01:50- I'm going to absolutely make a complete- BLEEP- out of myself.
0:01:50 > 0:01:52I care a lot about this.
0:01:52 > 0:01:54..to get a real job?
0:01:54 > 0:01:56I've got to buck up my ideas, I suppose.
0:01:56 > 0:01:58Do I get fired for this?
0:02:01 > 0:02:03Talk is of a lost generation...
0:02:03 > 0:02:05Unemployment hits a 17-year high...
0:02:05 > 0:02:07..who are now jobless...
0:02:07 > 0:02:08..the young particularly hard hit.
0:02:08 > 0:02:10A million young people out of work.
0:02:10 > 0:02:12- That's a record high. - Unemployment...
0:02:12 > 0:02:16With youth unemployment now bursting through the one million barrier,
0:02:16 > 0:02:19it's never been harder for a young person to find a job.
0:02:19 > 0:02:21Each of our four recruits had already been out of work
0:02:21 > 0:02:23for at least a year.
0:02:23 > 0:02:26Itching to find a job and desperate to prove
0:02:26 > 0:02:30they had what it took to succeed, this series followed their journey.
0:02:30 > 0:02:35I've got the communication skills, I can work in a team,
0:02:35 > 0:02:37I'm organised but I'm unique.
0:02:37 > 0:02:41Over the years, I've lived with three different foster families,
0:02:41 > 0:02:44each of the families has given me different ethics.
0:02:44 > 0:02:47One of them has given me the ideas of education.
0:02:47 > 0:02:50Ten GCSEs, four A levels and a degree in English.
0:02:50 > 0:02:53One of them has given me the motivation to keep on going
0:02:53 > 0:02:57and one of them has just given me the desire to work for what I want.
0:02:57 > 0:03:01They've put a lot into my life which could've gone wrong. I need to pay them back.
0:03:02 > 0:03:06I found out I was pregnant just before I was about to take my GCSEs, which was a shock.
0:03:06 > 0:03:09I got it together and then I found out I was pregnant AGAIN.
0:03:09 > 0:03:13When I meet the mums at my son's school in the playground,
0:03:13 > 0:03:17sometimes I feel uncomfortable as they've been at work all day.
0:03:17 > 0:03:21There's never been a time where I've had a proper job, gone to work,
0:03:21 > 0:03:24gone to a Christmas party, you know, with people and had fun.
0:03:24 > 0:03:28I didn't go to university cos I thought I didn't need qualifications,
0:03:28 > 0:03:32and I thought my personality would see me through.
0:03:32 > 0:03:35I have had about three interviews.
0:03:35 > 0:03:39One was for a shoe shop, one was for the bar
0:03:39 > 0:03:41and the other one was for...
0:03:41 > 0:03:42Argos.
0:03:42 > 0:03:46And I don't like being bored. I'll definitely give anything a go.
0:03:50 > 0:03:52I really would like to be Prime Minister.
0:03:52 > 0:03:56I did Newspaper and Online Journalism at the University of Central Lancashire.
0:03:56 > 0:03:58I want to be a journalist, it's what I trained in.
0:03:58 > 0:04:00I've filled in hundreds of applications.
0:04:00 > 0:04:05Well, it always just seems to be, "You were a strong candidate, but there was a stronger one."
0:04:05 > 0:04:10So there's somebody walking around with just something a little bit better than me.
0:04:10 > 0:04:13The four will be leaving home
0:04:13 > 0:04:16to experience a working life at every level...
0:04:16 > 0:04:18You'll never get to do something like this again.
0:04:18 > 0:04:21I'm willing to do almost anything to get where I want to be.
0:04:21 > 0:04:23..starting at the bottom.
0:04:26 > 0:04:27I'm so tired.
0:04:27 > 0:04:30It's still dark outside, who likes to get up at this time?
0:04:30 > 0:04:33Or get in at this time? Ugh.
0:04:35 > 0:04:37Adventure park.
0:04:37 > 0:04:40They'll be working at one of Devon's most popular theme parks.
0:04:40 > 0:04:43I don't look excited, but I am.
0:04:43 > 0:04:45The park is at its busiest time of year,
0:04:45 > 0:04:48expecting over 6,000 guests daily.
0:04:48 > 0:04:50God, I might be serving ice creams.
0:04:50 > 0:04:51Unused to a full day's work,
0:04:51 > 0:04:56our recruits are about to be thrown in at the deep end.
0:04:56 > 0:04:59Worst-case scenario would be something mundane.
0:04:59 > 0:05:02I'm not scared of anything in particular. Erm...
0:05:02 > 0:05:06Unless I get a really bad boss and he makes me want to cry.
0:05:06 > 0:05:11And this is the man that needs impressing, Josh "The Boss" Haywood.
0:05:11 > 0:05:14I'd like to think they'd come with the right attitude,
0:05:14 > 0:05:16come with an open mind, muck in, fit in with the team.
0:05:16 > 0:05:19We're expecting them to provide great guest service,
0:05:19 > 0:05:21great satisfaction, hard working.
0:05:21 > 0:05:24Hopefully they'll be, er, enthusiastic.
0:05:24 > 0:05:29With not much to live up to, then, our recruits get given their orders.
0:05:29 > 0:05:31- Good morning.- Good morning.
0:05:31 > 0:05:36Welcome to Crealy Great Adventure Park, my name's Josh Haywood, I'm the general manager.
0:05:36 > 0:05:38Entry-level work will be hard work, it'll be graft,
0:05:38 > 0:05:40it's going to be labour-intensive.
0:05:40 > 0:05:45Number-one priority for us here at Crealy is that it's guests first,
0:05:45 > 0:05:48so expectations are quite heavy on your shoulders.
0:05:48 > 0:05:52So, Chris, today, you're going to be making candyfloss for the whole park.
0:05:52 > 0:05:53Wicked.
0:05:53 > 0:05:57We're going to ask you to make 100 bags of candyfloss
0:05:57 > 0:05:58in an hour and a half.
0:05:58 > 0:06:02Kirsty. We have a spare clown outfit, Kirsty,
0:06:02 > 0:06:05so you need to be jolly, happy, smiling.
0:06:05 > 0:06:08Ben, today, you're going to be helping our ride operators.
0:06:08 > 0:06:12It's physical, it's demanding, but it is what you make it,
0:06:12 > 0:06:14which leaves you, Sacha.
0:06:14 > 0:06:17- We have a field our ponies have been training in.- OK.
0:06:17 > 0:06:18And there's a lot of pony mess.
0:06:18 > 0:06:21It is one of the worst jobs we have to offer on park.
0:06:21 > 0:06:24- That's fine.- You're going to stink by the end of the day.- Thank you.
0:06:24 > 0:06:26I think the others are finding it funny.
0:06:26 > 0:06:28They think I have the worst job.
0:06:28 > 0:06:31But I'm going to show them that I'm kind of good at it,
0:06:31 > 0:06:33and hopefully make the boss proud.
0:06:33 > 0:06:36I have to make 100 bags of candyfloss in an hour or something ridiculous.
0:06:36 > 0:06:39It's going to be fun. Candyfloss.
0:06:39 > 0:06:43It's something I didn't want to do, but it's definitely better than
0:06:43 > 0:06:47shovelling shit or, erm, dressing up as a clown.
0:06:47 > 0:06:50I suppose it could be difficult being happy all day as a clown,
0:06:50 > 0:06:53but I'm sure people will not expect me to be complaining.
0:06:53 > 0:06:55So that's not what I'll be doing at all.
0:06:55 > 0:06:58All set to make a positive impression,
0:06:58 > 0:07:00Kirsty prepares for her starring role.
0:07:00 > 0:07:03You're really going to have to give me some tips.
0:07:03 > 0:07:05You're our first female clown.
0:07:05 > 0:07:07The first female clown?
0:07:07 > 0:07:09That can go on the CV.
0:07:09 > 0:07:11THEY LAUGH
0:07:11 > 0:07:14But obviously when I do the clown stuff it's very animated,
0:07:14 > 0:07:16so it's all sort of like bigger steps.
0:07:16 > 0:07:19Everything you would do, even if you were just pointing like that
0:07:19 > 0:07:21it would be a big "ooh", and the big "argh".
0:07:21 > 0:07:24- It's all that sort of... - Right. I see.
0:07:24 > 0:07:26That seems like a bit of a...
0:07:26 > 0:07:28But at the moment, you're looking a little bit like...
0:07:28 > 0:07:30Obviously, you're self-conscious.
0:07:30 > 0:07:33- Er, yeah.- The shoulders are down, like this rather than...
0:07:33 > 0:07:35That's how I walk all the time.
0:07:35 > 0:07:38You are who you are, I am a clown, I've got to live with that.
0:07:38 > 0:07:42So here we go, straight through, as excited as you like.
0:07:42 > 0:07:45See there's a... When the smile's out there, it happens.
0:07:45 > 0:07:47God.
0:07:48 > 0:07:50This is the end of my career, I think.
0:07:57 > 0:08:01I've got to do, erm, 100 bags of these,
0:08:01 > 0:08:04which are three balls of cotton candy,
0:08:04 > 0:08:08erm, in an hour, hour and a half, I think she said.
0:08:08 > 0:08:11I think my best asset is how ambitious I am,
0:08:11 > 0:08:13how determined I am to finish a job.
0:08:13 > 0:08:14Look at that one.
0:08:15 > 0:08:18- Hello.- Hello.- How many bags have you made so far?
0:08:18 > 0:08:21- I've actually lost count.- That many?
0:08:21 > 0:08:24But it's around 20 or like coming up to 20.
0:08:24 > 0:08:27Cos we're looking now, coming up... Nearly half past 11.
0:08:27 > 0:08:28What we need you to do now is,
0:08:28 > 0:08:30if you can find the next gear, speed it up a bit.
0:08:30 > 0:08:34- Yeah.- Very shortly, somebody needs to start selling this stuff to our guests on park.
0:08:34 > 0:08:39You'd expect someone on their first day to try and make an impression. He hasn't done that,
0:08:39 > 0:08:42and he's a bit slow, which is disappointing. I am disappointed.
0:08:42 > 0:08:44Hopefully, he might show signs of improvement later.
0:08:44 > 0:08:47He's a tough man to please.
0:08:47 > 0:08:49I'm doing all right!
0:08:49 > 0:08:52HE PLAYS "TWINKLE, TWINKLE, LITTLE STAR"
0:08:59 > 0:09:01There we go.
0:09:01 > 0:09:04- How do you feel about it?- Pretty...
0:09:04 > 0:09:05upset, actually.
0:09:05 > 0:09:11Do people not see you as somebody who would turn their hand to anything, get involved with anything,
0:09:11 > 0:09:13no matter what challenge was thrown at you?
0:09:13 > 0:09:18Yeah. I suppose, I suppose that's pretty reasonable.
0:09:18 > 0:09:22Are you comfortable with what you're wearing? Your body language says you're not.
0:09:22 > 0:09:23I don't know what I look like.
0:09:23 > 0:09:25- Do you want to go and look? - That'd be cool, yeah.
0:09:25 > 0:09:28OK.
0:09:28 > 0:09:32- No, not really- BLEEP- OK, but cheers. Thank you for asking.
0:09:32 > 0:09:34SHE SIGHS
0:09:36 > 0:09:40People are going to massively, massively take the mick out of me.
0:09:40 > 0:09:43I'm very serious about what I do, you know,
0:09:43 > 0:09:46and this outfit betrays the vast understanding
0:09:46 > 0:09:48that I think I have of, er...
0:09:50 > 0:09:52..the world around me.
0:09:54 > 0:09:58From the tears of a clown to the pong of poo.
0:10:00 > 0:10:04I don't think I ever thought I would say that I was excited to clean up poo.
0:10:04 > 0:10:08Once I potty trained the children, I couldn't wait to get away from the stuff.
0:10:08 > 0:10:12But I'm not uncomfortable to kind of get my hands dirty, you know.
0:10:12 > 0:10:14at the end of the day, it's work.
0:10:14 > 0:10:16There's poo everywhere, I need to get it up.
0:10:16 > 0:10:19I want somebody to give me a chance, basically.
0:10:19 > 0:10:24I'm not asking for a lot, just a chance to show you that I can do it.
0:10:24 > 0:10:27Over at the Aqua Splash, Ben is somewhat reluctant
0:10:27 > 0:10:30to dive into his new role.
0:10:30 > 0:10:33As a graduate, I didn't get the qualifications to go into entry-level work.
0:10:33 > 0:10:36Cheers, thanks, thank you, cheers. That's nice, thank you.
0:10:36 > 0:10:39For me, it's not what I'm looking for.
0:10:39 > 0:10:43What Ben needs to do is he needs to interact with the guests more,
0:10:43 > 0:10:46he needs to head over to the queue and speak to them.
0:10:46 > 0:10:47Just red boats in, please, OK?
0:10:47 > 0:10:48WHISTLE BLOWS
0:10:48 > 0:10:50OK. Red boats in, please, guys!
0:10:50 > 0:10:52- Louder!- Red boats in, please!
0:10:52 > 0:10:56It is a very unnatural thing to do, to be able to constantly smile
0:10:56 > 0:10:59and be happy and have someone squirt water in your face.
0:10:59 > 0:11:01Oh! Oh, my God!
0:11:04 > 0:11:07And just as Ben makes the effort,
0:11:07 > 0:11:10the other recruits are starting to muck in, too.
0:11:10 > 0:11:15A bit of it was going in my face, and I don't want urine in my face.
0:11:18 > 0:11:19This time, no messing about.
0:11:19 > 0:11:23No messing about? I'm a clown, what am I supposed to do?
0:11:23 > 0:11:27- My brother could do it. - Well... Argh!
0:11:27 > 0:11:29If it'll be her lifelong career, I'm not sure.
0:11:29 > 0:11:31Ta-da!
0:11:31 > 0:11:36With the park in full swing, the boss has one major concern.
0:11:36 > 0:11:39Maybe I'm just not cut out for candyfloss making.
0:11:39 > 0:11:44There was a target set, how do you think you've done against the target?
0:11:44 > 0:11:45Not well.
0:11:45 > 0:11:48- OK.- I could've done better. Yeah, definitely.- Sure.
0:11:48 > 0:11:55One, two, three, four, five, six.
0:11:55 > 0:11:58What I can see is they're not all consistent, either,
0:11:58 > 0:12:00- some are bigger, some are smaller. - That's the air in them.
0:12:00 > 0:12:04Eight, nine, there's 16 in that bag there.
0:12:04 > 0:12:06Yeah, still about half of what I was expecting.
0:12:06 > 0:12:08So not a great first impression.
0:12:08 > 0:12:10Try and sell me a bag of candyfloss.
0:12:10 > 0:12:12- Oh, yeah, would you like to buy a bag?- No, thanks.
0:12:12 > 0:12:16He was set a target of 100 to do in an hour and a half,
0:12:16 > 0:12:20he just got short of 40, which is well below what we expected him to do.
0:12:20 > 0:12:23Even a first-time person doing that task, we'd expect upwards of 60.
0:12:23 > 0:12:26I've got to buck up my ideas, I suppose.
0:12:26 > 0:12:28I think I'll remove you from this
0:12:28 > 0:12:33and I want you to go and work in our all-you-can-eat pizza/pasta place, in Mamma Mia's.
0:12:33 > 0:12:37Not looking after pizza/pasta, but looking after pots in the kitchen.
0:12:37 > 0:12:40I got demoted, I think, didn't I, to a pot-wash?
0:12:46 > 0:12:48With the fields of Crealy now spotless,
0:12:48 > 0:12:50next on the menu for Sacha...
0:12:50 > 0:12:52Cleaning that out.
0:12:52 > 0:12:54- OK.- All right?
0:12:54 > 0:12:56Quite hungry at the moment, hence all the noise.
0:12:56 > 0:12:58Yeah, I kind of followed her voice.
0:12:58 > 0:13:01- Obviously, she's quite dangerous.- OK.
0:13:01 > 0:13:03PIGLETS SQUEAL
0:13:03 > 0:13:05Because she's got her piglets with her,
0:13:05 > 0:13:07- even though they're quite big now. - OK.
0:13:07 > 0:13:10So what we have to do first is move her out - you cannot go in with her in there.
0:13:10 > 0:13:14Yeah, I'm not messing with her, not a mother, anyway.
0:13:16 > 0:13:20THEY PLAY "TWINKLE, TWINKLE, LITTLE STAR"
0:13:22 > 0:13:25I can commend Graham on his bravery for wanting...
0:13:25 > 0:13:28You know, being passionate to do stuff like this.
0:13:28 > 0:13:32Cos, you know, a lot of people just wouldn't really have the guts.
0:13:32 > 0:13:35And six on the end, there you go, good lad.
0:13:35 > 0:13:36Right, OK, so...
0:13:36 > 0:13:39THEY PLAY "TWINKLE, TWINKLE, LITTLE STAR"
0:13:41 > 0:13:45Perfect, thank you very much, everybody give me those back
0:13:45 > 0:13:47and have a lovely, lovely day.
0:13:47 > 0:13:49I wish I had a bit more of a repertoire.
0:13:49 > 0:13:52I heard she had a bit of a wobble earlier in the day,
0:13:52 > 0:13:54but it seems she's taken to it and seems natural.
0:13:54 > 0:13:59A job like this is difficult cos when you dress up, you see yourself and think, "I look stupid,"
0:13:59 > 0:14:01but when you go out and get feedback from the guests,
0:14:01 > 0:14:06it's quite a rewarding job to do, and she looks like she's making the most of it.
0:14:06 > 0:14:09While, at the adventure park,
0:14:09 > 0:14:13graduate Ben puts his inhibitions well and truly behind him.
0:14:13 > 0:14:16What we're going to do here, today,
0:14:16 > 0:14:19is obviously literally just interacting with all of our guests,
0:14:19 > 0:14:21just having a laugh with everybody.
0:14:21 > 0:14:24- You may feel a bit uncomfortable. - No, I feel all right.
0:14:24 > 0:14:29OK, guys, arms in the air! Are you ready to set sail?
0:14:29 > 0:14:33Come on! Are you ready to set sail?
0:14:33 > 0:14:35Meanwhile, over in the pig pen...
0:14:35 > 0:14:38If I don't finish in an hour,
0:14:38 > 0:14:40the mother will start getting irritated
0:14:40 > 0:14:43and start slinging her pigs around, her piglets around.
0:14:43 > 0:14:46So I don't want that to be my fault.
0:14:46 > 0:14:48PIGS GRUNT AND SQUEAL
0:14:48 > 0:14:49She's not stopped.
0:14:49 > 0:14:51- Think you've given it your all? - Yeah, I think I have.
0:14:51 > 0:14:55Like, I've got a vest on and this T-shirt and I'm literally baking.
0:14:55 > 0:14:57But I've been really trying hard.
0:14:59 > 0:15:03I think if there was a prize for the best person so far,
0:15:03 > 0:15:06it'd go to Sacha, and that's just for sheer determination,
0:15:06 > 0:15:08guts and hard work. She's done a great job so far.
0:15:08 > 0:15:10Give me your best scream!
0:15:10 > 0:15:12KIDS SCREAM
0:15:12 > 0:15:16About time! Let's get some screams! Whoa-ho-ho!
0:15:16 > 0:15:20'You had to act pretty much like a dick.'
0:15:20 > 0:15:22Let all your inhibitions go and just deal with it.
0:15:22 > 0:15:25Louder!
0:15:25 > 0:15:29Depending on what job I go into a bit later on in life,
0:15:29 > 0:15:32I'm going to need to be able to talk to a group
0:15:32 > 0:15:34and get an interaction with them,
0:15:34 > 0:15:36so it's a learning curve.
0:15:41 > 0:15:43It's not what I expected at all.
0:15:43 > 0:15:46It was all harder than I thought it was going to be.
0:15:46 > 0:15:48Although not the best day for Chris,
0:15:48 > 0:15:50there have been some positives to take away.
0:15:50 > 0:15:53I think I done all right with the pot-wash.
0:15:53 > 0:15:56I moved the bin closer, no-one thought of that.
0:15:57 > 0:16:01I'm learning, so it's all...this is all worth it at the end of the day.
0:16:03 > 0:16:07For Kirsty, though, her day is about to take a turn for the worse.
0:16:07 > 0:16:11The thing that most annoys me is that you were sold
0:16:11 > 0:16:13some kind of ideal when you went to university
0:16:13 > 0:16:15and then you work towards it,
0:16:15 > 0:16:17you think you do everything to get a job.
0:16:17 > 0:16:21I don't want a job that I don't want, I want a job that I do want.
0:16:21 > 0:16:23What are you up to?
0:16:23 > 0:16:25Er, eating ice cream.
0:16:25 > 0:16:27Are you on an official break or...?
0:16:27 > 0:16:30Erm, we... I don't know.
0:16:30 > 0:16:33OK, my main concern is that, obviously, you're eating,
0:16:33 > 0:16:37and you're eating in uniform or costume in front of guests,
0:16:37 > 0:16:40which is one of the key rules that we, er...
0:16:40 > 0:16:41Oh, gosh, OK.
0:16:41 > 0:16:43Yeah, this isn't a great thing to happen.
0:16:43 > 0:16:47Other team members are saying, "How come the clown can have ice cream and do nothing?"
0:16:47 > 0:16:51- Oh, gosh, OK, is that what's the...? - Absolutely, yeah. That's not acceptable at all.
0:16:51 > 0:16:54I don't like being told off at all.
0:16:56 > 0:16:58Do I get fired for this?
0:17:04 > 0:17:07Early morning, and after a baptism of fire,
0:17:07 > 0:17:12our recruits are keen to discover what lies in store for them.
0:17:12 > 0:17:15I woke up 15 minutes before my alarm today.
0:17:15 > 0:17:16And, er, that never happens -
0:17:16 > 0:17:20I always sleep through my alarm or press snooze all the time.
0:17:20 > 0:17:22I had a shower and everything.
0:17:22 > 0:17:25Not that I don't shower, I shower all the time.
0:17:25 > 0:17:29Today, I'm hoping that there's a task that's, er...
0:17:29 > 0:17:33that's not as labour-intensified as it was yesterday
0:17:33 > 0:17:36and, I don't know, a bit more subtle on the labour aspects
0:17:36 > 0:17:39and a bit more mentally taxing, if possible.
0:17:39 > 0:17:42Intent on making a better impression,
0:17:42 > 0:17:45Kirsty has been doing a spot of reading.
0:17:45 > 0:17:49I'm hoping to redeem myself today by memorising all the guidelines
0:17:49 > 0:17:52of best practice that they have here at Crealy,
0:17:52 > 0:17:55because, obviously, there were some issues with Josh yesterday
0:17:55 > 0:17:58and I just want him to know that I am committed to the brand.
0:17:58 > 0:18:03I'm hoping that the others haven't thought of this, because, erm...
0:18:04 > 0:18:06..I'm a swot.
0:18:07 > 0:18:10Somebody who hasn't read the rules is Sacha.
0:18:10 > 0:18:13- Hi.- All right, I just noticed you've got a cigarette on the go, yeah.
0:18:13 > 0:18:17The park's open, we've got guests, so if you can put the cigarette out, that would be great.
0:18:17 > 0:18:21- And dispose of it correctly. - OK, will do.- OK, thanks.
0:18:25 > 0:18:27Today, for the first time ever,
0:18:27 > 0:18:30our four recruits are being thrust together as a team.
0:18:30 > 0:18:35The job today we're asking them to do is to serve 200 guests an hour.
0:18:35 > 0:18:37We have a three-minute wait per serving, per guest.
0:18:37 > 0:18:40If they want ketchup, they're 15p.
0:18:40 > 0:18:42Food quality and guest service are paramount.
0:18:42 > 0:18:43Your fryers.
0:18:43 > 0:18:46'And they'll be in a hot, volatile environment.'
0:18:46 > 0:18:48Lean on that, it's going to hurt.
0:18:48 > 0:18:50'It's a tough task to do on the second day.'
0:18:50 > 0:18:54Following in the footsteps of 200,000 young people across the UK,
0:18:54 > 0:18:58flipping burgers and frying chips will be on the order of the day.
0:18:59 > 0:19:00How may I help you?
0:19:00 > 0:19:02I want two packets of chips, please.
0:19:02 > 0:19:06Sacha seems quite bubbly, that's why I put her on to the tills.
0:19:06 > 0:19:08She seems like she'll be quite smiley.
0:19:08 > 0:19:09Would you like to go large?
0:19:09 > 0:19:11SHE LAUGHS
0:19:11 > 0:19:14'Chris, I think he's going to be quick enough to keep up with what she's doing.'
0:19:14 > 0:19:16Can I have two regular chips, please?
0:19:16 > 0:19:19'And I put the other two in the kitchen,
0:19:19 > 0:19:21'just really just to see how it goes.'
0:19:24 > 0:19:26With orders coming in thick and fast,
0:19:26 > 0:19:29our fast-food foursome begin to feel the heat.
0:19:29 > 0:19:32Can I have a portion of onion rings?
0:19:32 > 0:19:36The most difficult thing is there's lots of different people asking me for orders.
0:19:36 > 0:19:39'The thing I'll find difficult with teams'
0:19:39 > 0:19:41is that people are coming at it from very different angles.
0:19:41 > 0:19:44'I do like working on my own, really,
0:19:44 > 0:19:47'and I suppose that's to do with me wanting to be a reporter.'
0:19:47 > 0:19:48Nuggets.
0:19:48 > 0:19:52'I haven't really worked anywhere where, as a team,'
0:19:52 > 0:19:56if you mess up, like it's a domino effect, it affects other people.
0:19:57 > 0:20:02I'm still waiting for your chicken burger, sorry about this.
0:20:02 > 0:20:05The fact that I haven't had a cigarette in a while is starting to agitate me.
0:20:05 > 0:20:08Oh, that's cracked.
0:20:08 > 0:20:12My mind's suddenly thinking, cigarette, cigarette, cheese burger,
0:20:12 > 0:20:14cigarette, cigarette, hot dog.
0:20:14 > 0:20:1820, 25 minutes, just for four bacon sandwiches.
0:20:18 > 0:20:20I've got three kids out there going mad.
0:20:20 > 0:20:22I'm trying, it's not coming through quick enough.
0:20:22 > 0:20:24Bacon, no burger. No burger?
0:20:24 > 0:20:27I've got to the point where I can actually make a burger.
0:20:27 > 0:20:31I put bacon in a burger and I thought it was just a bacon bap with cheese,
0:20:31 > 0:20:33but it was actually a bacon burger.
0:20:33 > 0:20:35I'll take them away, sorry about that.
0:20:39 > 0:20:42Lots of people think you couldn't get anything from it,
0:20:42 > 0:20:44but it's a high-pressured environment.
0:20:44 > 0:20:46I can't go around saying I want a job
0:20:46 > 0:20:49when I can't put a burger in a bun. Do you know what I mean?
0:20:49 > 0:20:51Maybe I should just go back to university.
0:20:51 > 0:20:54It's all right, a bit busy.
0:20:56 > 0:20:59I feel fine, I'm not stressed or anything,
0:20:59 > 0:21:02just getting on with it, doing it bit by bit.
0:21:02 > 0:21:05- Sorry, the chips haven't cooked fast enough this time. - That's OK.
0:21:07 > 0:21:12I just made the same mistake, I didn't put a burger in again.
0:21:12 > 0:21:15He didn't put the beef in the bacon and cheese burger,
0:21:15 > 0:21:20but he corrected himself and jumped straight back in.
0:21:20 > 0:21:22Do we still not have bacon?
0:21:22 > 0:21:24I was less impressed with Sacha.
0:21:24 > 0:21:28To be successful on the tills, you really need to just keep that mask on all the time.
0:21:28 > 0:21:31Sorry, yeah, that is £11.60.
0:21:31 > 0:21:36When customers aren't happy because they're waiting, the problem's in the kitchen, you just need to chat.
0:21:36 > 0:21:39- Yes?- She was a little bit abrupt.
0:21:39 > 0:21:43- One plain burger and one hot dog. - I'm just waiting for the burger, wait a second.
0:21:43 > 0:21:47I wasn't expecting her to come in and be superwoman, just something wasn't right.
0:21:47 > 0:21:50After toiling around in the hot kitchen all day
0:21:50 > 0:21:53it's appraisal time with the big boss.
0:21:53 > 0:21:56We'll start with you, Ben. How do you feel it went?
0:21:56 > 0:21:59As a team, I thought we all did really well.
0:21:59 > 0:22:05Personally, I thought I was probably the weakest link, made a few stupid mistakes.
0:22:05 > 0:22:07I didn't put a burger in a bun.
0:22:07 > 0:22:10- How many burgers did you make today? - How many burgers did I make?
0:22:10 > 0:22:14- Hundreds, probably.- Hundreds, yeah. - And two you got wrong.
0:22:14 > 0:22:19Well, if I'm doing 100 burgers, I should be able to put two burgers into a bun, do you know what I mean?
0:22:19 > 0:22:20You're a bit hard on yourself.
0:22:20 > 0:22:23I'd like to tell you that both of the managers said
0:22:23 > 0:22:27- if they could choose anybody to work with, it would be Ben.- Wow.
0:22:27 > 0:22:29That's a good compliment, so you did a great job today.
0:22:29 > 0:22:31Thank you, thank you very much.
0:22:31 > 0:22:34Kirsty, the team were all happy, they thought you did a great job.
0:22:34 > 0:22:38You asked when you needed assistance, you didn't try and blag it -
0:22:38 > 0:22:41that's the worst thing that you can do in that environment.
0:22:41 > 0:22:43You kept cool and calm, well done.
0:22:43 > 0:22:44Thank you.
0:22:44 > 0:22:47Chris, they said that you, er, you give it your all,
0:22:47 > 0:22:50you worked as hard as they thought you could.
0:22:50 > 0:22:53You were quick to ask questions, always quick to help out,
0:22:53 > 0:22:56quick with the cloth to clean up and keep everybody happy.
0:22:56 > 0:22:59Generally, they thought you did a great job.
0:22:59 > 0:23:00Sacha, Lucie had concerns
0:23:00 > 0:23:03that she didn't think you were a great people person today,
0:23:03 > 0:23:07and that although you were trying, some guests found you quite abrupt.
0:23:07 > 0:23:11- Are you joking? - Do you not agree?
0:23:11 > 0:23:14- Are you joking?- No.
0:23:14 > 0:23:18Me, abrupt? Now I'm being abrupt, I wasn't abrupt in any sort of way.
0:23:18 > 0:23:22I think that's absolutely awful to hear and I just don't think it's right. So...
0:23:22 > 0:23:24She was all right, she handled...
0:23:24 > 0:23:28- Sorry, I can't even take that, that was- BLEEP- well rude.- BLEEP.
0:23:32 > 0:23:37I can't see how for one second they can tell me that I was abrupt.
0:23:37 > 0:23:40I spoke to all the children, I asked them how their day was.
0:23:40 > 0:23:41I asked them what they were doing next.
0:23:41 > 0:23:4420% of our people at entry level don't make it.
0:23:44 > 0:23:48If you look now there's one person who's just walked out of a job.
0:23:48 > 0:23:51In the climate we're in currently, there are plenty of people
0:23:51 > 0:23:54out there who are fighting for these entry-level jobs.
0:23:54 > 0:23:57That takes the mick because out of all the things I did,
0:23:57 > 0:24:00that was the one thing that I didn't get wrong,
0:24:00 > 0:24:02and I don't get wrong, is mixing with people.
0:24:02 > 0:24:06I've had to work myself so hard over the last couple of years.
0:24:06 > 0:24:10Sorry. You know?
0:24:10 > 0:24:15I got pregnant at 16 and lost all my friends, I lost everything
0:24:15 > 0:24:18and I've had so much to contend with.
0:24:20 > 0:24:23I wanted to do this to make my kids proud of me
0:24:23 > 0:24:28and so I could get a proper job and I could have a career and, you know, and to learn about me.
0:24:28 > 0:24:32'It's hard being a mum, but it's even worse being away from them.'
0:24:32 > 0:24:34He's gorgeous.
0:24:34 > 0:24:37After a challenging time at the bottom of the career ladder,
0:24:37 > 0:24:41the four recruits have plenty to think about before their next step.
0:24:41 > 0:24:45Talking to everyone from yesterday and today, they really enjoy their jobs.
0:24:45 > 0:24:48Maybe just because I've got a degree, thinking I need to get a job
0:24:48 > 0:24:52with loads of money at the top, maybe that's not what I need to look for.
0:24:52 > 0:24:57I need to look for something that has elements that will help make me happy on a daily basis.
0:24:57 > 0:25:01I've just proven to myself that I can do things that I never knew that I could do
0:25:01 > 0:25:04and you know, really can kind of try anything.
0:25:04 > 0:25:08You know, I get one chance to make it right,
0:25:08 > 0:25:13and if I mess up then, you know, I have ASBO children.
0:25:13 > 0:25:17So yeah, I've got to stop crying now.
0:25:18 > 0:25:22I'm glad I done it, but I'm not doing this for the rest of my life.
0:25:22 > 0:25:26There are some people that really do enjoy it, and do do it,
0:25:26 > 0:25:28and I'm just not one of those people.
0:25:28 > 0:25:30I've got, I've got to have better.
0:25:37 > 0:25:40Central London, and the four recruits,
0:25:40 > 0:25:44armed with their golden ticket to fast-track their careers,
0:25:44 > 0:25:47are now heading towards an even bigger challenge.
0:25:47 > 0:25:50They're about to work for the cosmetic giant Lush.
0:25:50 > 0:25:53They have over 750 High Street stores
0:25:53 > 0:25:56in 46 countries across the world.
0:25:56 > 0:26:01They're about to work at four of Britain's busiest.
0:26:01 > 0:26:06My name is Amanda and I look after all the managers and trainee managers in the UK.
0:26:06 > 0:26:09The managers that are currently in our stores
0:26:09 > 0:26:11are going to be leaving the stores
0:26:11 > 0:26:15and you are going to be left to manage the stores.
0:26:15 > 0:26:17- Exciting that is. That is a bit... - Oh, that is...
0:26:17 > 0:26:19That is a hell of a step.
0:26:19 > 0:26:24- That's not even a step, that's like a lift up to the first floor. - I was doing gates not long ago.
0:26:24 > 0:26:27It's a chance for these recruits to prove that they can
0:26:27 > 0:26:31lead a team, hit sales and successfully manage a High Street store.
0:26:31 > 0:26:35Kirsty's in charge of the Brighton store for three days.
0:26:35 > 0:26:41My ultimate ambition would be to be Prime Minister, and that's a huge management job.
0:26:41 > 0:26:42I think I'm a people person.
0:26:42 > 0:26:45Sacha is in Covent Garden, London.
0:26:45 > 0:26:49This is the sort of challenge that I've wanted for ages.
0:26:49 > 0:26:51I think I could be a really good team leader
0:26:51 > 0:26:53because I can be in control of a situation.
0:26:53 > 0:26:56Oh, I'm a little nervous now.
0:26:56 > 0:26:58Chris is on Chelsea's Kings Road.
0:26:58 > 0:27:01I feel confident and eager to get in there.
0:27:01 > 0:27:04I want money so I can do things in life. I want to get out of Chelmsford.
0:27:04 > 0:27:07I want to be in London, I want to be in the thick of it.
0:27:07 > 0:27:08And Ben is in Leeds.
0:27:08 > 0:27:13The biggest thing I fear about being a leader is failing
0:27:13 > 0:27:16and letting the people you're leading down.
0:27:16 > 0:27:19- I'm kind of- BLEEP- it a little bit, I ain't going to lie.
0:27:19 > 0:27:22You've got to go in there and manage the whole store.
0:27:22 > 0:27:25And there's going to be people counting on me.
0:27:25 > 0:27:27Time to meet the managers.
0:27:27 > 0:27:31These are the shop keys, they are now your keys. I hand them over.
0:27:31 > 0:27:34You've got to be at the forefront of everything.
0:27:34 > 0:27:36It's a tough deal.
0:27:36 > 0:27:40The recruits' first job is to manage their new teams.
0:27:40 > 0:27:43You just need to make sure all your customers and your team feel amazing.
0:27:43 > 0:27:47Each store has a different daily sales target.
0:27:47 > 0:27:51The target that we're aiming for is £2,700 for the day.
0:27:51 > 0:27:56To be successful they're going to have to motivate their teams to sell.
0:27:56 > 0:27:58I'm your new manager.
0:27:58 > 0:27:59Nice to meet you.
0:27:59 > 0:28:02It's a pretty shit board.
0:28:02 > 0:28:05I've got an example of a smile here.
0:28:05 > 0:28:10- Is there any products that you'd like to focus on today? - Um, yes, of course there is.
0:28:11 > 0:28:14The focus for today is going to be getting to know you.
0:28:14 > 0:28:19So, you getting to know me, me getting to know all of you.
0:28:19 > 0:28:22I feel getting to know the staff is not a great focus point,
0:28:22 > 0:28:27we should be focusing on maybe demo-ing a certain product or motivating the staff.
0:28:27 > 0:28:32The person that turns the most demonstrations into sales will get a little prize.
0:28:32 > 0:28:35Outside the front of the shop there's people all the time,
0:28:35 > 0:28:39if we bring them into the shop they will buy something.
0:28:40 > 0:28:46In Chelsea, Chris wastes no time trying to entice customers.
0:28:46 > 0:28:49All right, do you want to smell this? I'm sure it smells really nice.
0:28:49 > 0:28:54I've got utter confidence he'll be fine. Well, I say that - touch wood.
0:28:55 > 0:28:56Getting involved.
0:28:56 > 0:29:01In Leeds, Ben is facing his first major managerial decision.
0:29:01 > 0:29:07Diane from the spa needs a passion fruit, so we need the keys to get the money out of the till.
0:29:09 > 0:29:11I'll go and get the passion fruit.
0:29:11 > 0:29:14The girls in the spa need some passion fruits for a facial mask,
0:29:14 > 0:29:18I thought, I'll go do it quickly because Steve knows more about delivery.
0:29:18 > 0:29:20It's like quite a mundane task
0:29:20 > 0:29:25that anyone spare could just pop out and get, so, but fair dos.
0:29:25 > 0:29:29I was surprised he went out for a passion fruit. A manager wouldn't normally leave the shop.
0:29:29 > 0:29:32It's definitely important to delegate
0:29:32 > 0:29:35and I'm hoping that I'm doing that OK at the moment.
0:29:37 > 0:29:41This is so exciting! I feel like I'm a businesswoman now.
0:29:41 > 0:29:43Sacha's store is packed,
0:29:43 > 0:29:47but she's having no problem dishing out the dirty jobs.
0:29:47 > 0:29:50- You're the bin lady.- OK, cool.
0:29:50 > 0:29:53I'm going to get my own way because of my charm,
0:29:53 > 0:29:57and my method really is just smiling and kind of being friendly.
0:29:57 > 0:29:59But I won't sell Think Pink...
0:29:59 > 0:30:02Sacha's got a feeling not everyone's convinced by her method.
0:30:02 > 0:30:05Just make sure that the bins are checked and the floor is clean.
0:30:05 > 0:30:07'I don't think she likes me much.'
0:30:07 > 0:30:13She gives me a look every time I talk, like she wants me to not talk and to shut up and go away.
0:30:16 > 0:30:21Lunchtime, and Kirsty's staff are getting peckish.
0:30:21 > 0:30:24I think I should be on my break now, actually.
0:30:24 > 0:30:29Right, do I need to tell people to take their breaks? They don't look at the board?
0:30:29 > 0:30:32- Yes.- Right...
0:30:32 > 0:30:38- Go on your break and you can have an extra four minutes.- Thank you.
0:30:38 > 0:30:42I didn't realise that I had to tell people to go for breaks,
0:30:42 > 0:30:45but then because I don't have a watch on and there's no clock
0:30:45 > 0:30:49I just have no idea what time it is, so I need a watch.
0:30:49 > 0:30:52While Kirsty struggles to keep her team happy,
0:30:52 > 0:30:56Ben's trying to keep his staff on side by proving he's one of the girls.
0:30:56 > 0:31:00I don't mind looking a bit of an idiot to motivate the staff.
0:31:00 > 0:31:04If it helps me to get to my target at the end, you have to be creative,
0:31:04 > 0:31:08they want me to be creative so, yeah, let's give it a go.
0:31:08 > 0:31:12Hiya, guys, do you want to have a quick smell of this?
0:31:12 > 0:31:14'I wanted to show the team that I am in for the muck
0:31:14 > 0:31:18'and want to do everything and set an example, really.'
0:31:18 > 0:31:21- Do you want to have a quick feel of this product?- No, thank you.
0:31:21 > 0:31:23You all right there? All right, have a good day.
0:31:23 > 0:31:26I tell you right now, there's no way in hell I'd be in public with
0:31:26 > 0:31:30this on my head, but I don't know anyone in Leeds, so it's fine.
0:31:30 > 0:31:34But I think Crealy showed me to be less of a harsh critic
0:31:34 > 0:31:37and just lose my inhibitions a bit more.
0:31:37 > 0:31:42Back in Brighton, Kirsty's hit another problem.
0:31:42 > 0:31:44We were told that we could smash the target
0:31:44 > 0:31:46so I suppose I'm a little bit worried.
0:31:46 > 0:31:52- At the minute we're on £431, and the target is...- £1,900.
0:31:52 > 0:31:58- So, we've got... - Pretty much £1,500 to go.
0:31:58 > 0:32:01- So, we basically need to be doubling what we're making each hour.- Right.
0:32:01 > 0:32:03We have only got about five hours left.
0:32:03 > 0:32:07The target's 1,900, which is pretty average for a Friday.
0:32:07 > 0:32:10What else would you do, then, a plan of action?
0:32:10 > 0:32:12It's up to you, though, you're the manager.
0:32:12 > 0:32:14Erm...
0:32:14 > 0:32:16I'm just a little bit worried
0:32:16 > 0:32:21that there doesn't seem to be that many people coming in,
0:32:21 > 0:32:25considering everyone said that this is a really busy day
0:32:25 > 0:32:28and it gets busier after one o'clock.
0:32:28 > 0:32:32And I'm not terribly sure what to do.
0:32:32 > 0:32:33She's got no direction.
0:32:33 > 0:32:37Everyone's just lingering around, not sure what they're meant to be doing.
0:32:37 > 0:32:41To be honest, there's not a lot of motivation at the moment.
0:32:42 > 0:32:46I've never managed a team. I think I've got people skills, but have I?
0:32:48 > 0:32:51Sacha's decided to confront her staff head-on.
0:32:51 > 0:32:55- If there's something wrong say it and I can change it.- I don't know.
0:32:55 > 0:33:00You may have gone off the shop floor too often, like to go outside or to go upstairs.
0:33:00 > 0:33:04I feel like you should really be down here controlling the staff.
0:33:04 > 0:33:06I'm not going to lie, we did take advantage of it.
0:33:06 > 0:33:08Oh, OK. No, that's fine.
0:33:08 > 0:33:12Instead of you sitting there and going, "Oh, you did great,"
0:33:12 > 0:33:14I need to know. OK.
0:33:17 > 0:33:21Late afternoon in Leeds, the girls are achieving good sales
0:33:21 > 0:33:24and Ben wants to honour his promise of a reward.
0:33:24 > 0:33:26As a thankyou to all the girls,
0:33:26 > 0:33:30especially you, because you got three demonstrations so far,
0:33:30 > 0:33:34- I'm actually going to try and get a song on.- Oh, yeah!
0:33:34 > 0:33:37Or I can sing, that's what Robyn wants.
0:33:37 > 0:33:40- I'm going to go with the singing, that's my vote, sorry.- God.
0:33:40 > 0:33:43I'd rather you sing. We have music all the time, I've got my iPod.
0:33:43 > 0:33:46Oh, God, I knew I shouldn't have done this with Robyn.
0:33:46 > 0:33:49- I vote for singing.- OK, what song? What is your favourite song?
0:33:49 > 0:33:51I want you to sing with your headband,
0:33:51 > 0:33:54- "I whip my hair back and forth..." - Oh, my God, that is terrible.
0:33:58 > 0:34:01So it's show time for Ben.
0:34:04 > 0:34:07Ugh, dead man walking. CHEERING
0:34:09 > 0:34:12I'm going to sing a wonderful song for you lot.
0:34:12 > 0:34:15I whip my hair... Oh, my God, I almost fell over then.
0:34:15 > 0:34:17I can't whip my hair back!
0:34:17 > 0:34:19# Doing nothing wrong... #
0:34:19 > 0:34:20I don't know the words!
0:34:20 > 0:34:23# I whip my hair back and forth I whip my hair back and forth
0:34:23 > 0:34:26# I whip my hair back and forth I whip my hair back and forth... #
0:34:26 > 0:34:30I enjoyed that. It makes us think we can have a laugh and enjoy working.
0:34:30 > 0:34:31Oh, yes!
0:34:31 > 0:34:33CHEERING AND APPLAUSE
0:34:33 > 0:34:38Public humiliation always makes you feel better.
0:34:41 > 0:34:44Six o'clock and each manager arrives to check
0:34:44 > 0:34:48whether the recruits have hit their sales targets.
0:34:48 > 0:34:50So, we finished on £1,580.
0:34:50 > 0:34:53Chris, Sacha and Kirsty are all below target.
0:34:53 > 0:34:56Not brilliant.
0:34:56 > 0:34:59Not brilliant, no, definitely not.
0:34:59 > 0:35:01It could've gone better, obviously,
0:35:01 > 0:35:04we could have been hitting an amazing target,
0:35:04 > 0:35:08but I think I was as best as I could be at motivating strangers.
0:35:11 > 0:35:14Tomorrow, I really want to, like, smash it and like
0:35:14 > 0:35:16make loads of money to impress, really,
0:35:16 > 0:35:19show people that I can do it.
0:35:19 > 0:35:24In Leeds, manager Pammy arrives to see if all Ben's efforts have been worth it.
0:35:24 > 0:35:29- Well, you hit the target. - Brilliant. Ah!
0:35:29 > 0:35:32Right? 2,900 we're looking at there. Happy with that?
0:35:32 > 0:35:36I am ecstatic, yeah, to keep it on target, yeah.
0:35:36 > 0:35:38- Good, good.- Good start. - So, that's the money.
0:35:38 > 0:35:42There's no instance where you, as a manager of this shop,
0:35:42 > 0:35:44need to leave to buy a piece of fruit.
0:35:44 > 0:35:47As manager, you shouldn't leave the store.
0:35:47 > 0:35:49I think one of the reasons that you struggled to delegate,
0:35:49 > 0:35:52because you were being very friendly with the team.
0:35:52 > 0:35:57Today, perhaps they were too kind of, "Let's have an enjoyable day."
0:35:57 > 0:36:00You performed, you made yourself look silly, they loved it.
0:36:00 > 0:36:04They will be your team for this weekend.
0:36:04 > 0:36:06What you need to do is be their manager.
0:36:06 > 0:36:11The feedback from Pammy, I think was basically just... Sorry, one sec...
0:36:18 > 0:36:20I'm upset, guys, hang on.
0:36:28 > 0:36:32To think that you did pretty well and put a lot of effort into it,
0:36:32 > 0:36:36and get that squashed is pretty hard to take at times.
0:36:38 > 0:36:40I care a lot about this and, yeah,
0:36:40 > 0:36:44I think that's why I'm a bit upset at the moment as well.
0:36:54 > 0:36:56Saturday, the busiest day of the week.
0:36:56 > 0:36:58The pressure is on.
0:36:58 > 0:37:00Today will be different and there's going to be
0:37:00 > 0:37:04more of a managerial role for me as yesterday, I was chummy too much.
0:37:04 > 0:37:05Today, the recruits have been
0:37:05 > 0:37:09given personal responsibility for hitting targets...
0:37:09 > 0:37:10Our target, £2,100.
0:37:10 > 0:37:13Our target is £4,600.
0:37:13 > 0:37:15..and they're high.
0:37:15 > 0:37:20I'm positive that we could reach around £4,000 by three o'clock.
0:37:20 > 0:37:23Woo! I know. We've got definitely a challenge.
0:37:23 > 0:37:27The recruits can now get a till-read every hour
0:37:27 > 0:37:29so they can check their progress.
0:37:30 > 0:37:33In Chelsea, Chris is hoping to get his tills ringing by selling
0:37:33 > 0:37:35to a pre-booked pampering party.
0:37:35 > 0:37:38Do you want to come through round to the back? Yeah?
0:37:38 > 0:37:42I'd like to think I'm quite good at sales.
0:37:42 > 0:37:45I could make anything boring sound quite good.
0:37:45 > 0:37:48Maybe you could come and entertain for a bit?
0:37:48 > 0:37:50All right. Entertain them?
0:37:50 > 0:37:53- Is everyone all right?- Yeah.
0:37:54 > 0:37:58And I am actually going to be your personal arm massagers.
0:37:58 > 0:38:02- Woo, nice! - Yeah, I'm sure you're loving that.
0:38:04 > 0:38:08In Brighton, Kirsty's in luck - it's Gay Pride, woo!
0:38:08 > 0:38:14100,000 people hit the streets, all of them potential customers.
0:38:16 > 0:38:19At the minute the parade is going straight past the shop.
0:38:19 > 0:38:22Loads and loads of people outside, loads going on,
0:38:22 > 0:38:25whistles and noise and music and there's four of us
0:38:25 > 0:38:28stood in the shop sort of not having anything to do.
0:38:30 > 0:38:31In order to make target
0:38:31 > 0:38:34we absolutely need to be getting people in off the street.
0:38:34 > 0:38:38There'd be no reason why we couldn't make target with Pride being today.
0:38:40 > 0:38:43Normally it's the manager's job to motivate the staff
0:38:43 > 0:38:45and it's a very lead-by-example kind of thing,
0:38:45 > 0:38:47but at the moment it's the other way round,
0:38:47 > 0:38:49we're pushing her to come out of her shell.
0:38:52 > 0:38:57I don't know how it feels like I'm so busy when there's absolutely nobody here.
0:38:58 > 0:39:01My brain feels like it's about to explode.
0:39:03 > 0:39:05I think she's taking herself a little bit too seriously.
0:39:05 > 0:39:08She needs to laugh and have fun with the products.
0:39:08 > 0:39:11These guys just actually know what they're doing
0:39:11 > 0:39:13and I don't know what I'm doing at all.
0:39:15 > 0:39:17Ben's also struggling to drum up custom.
0:39:17 > 0:39:21£1,704, it's all right
0:39:21 > 0:39:26but at the moment, unless we have a really big boom
0:39:26 > 0:39:29we're not getting close to that.
0:39:29 > 0:39:33Customers are going to come in and just hopefully
0:39:33 > 0:39:36you'll get a lot of people round and show the products off.
0:39:36 > 0:39:40I want to take most of these things off and get a little perfume display.
0:39:40 > 0:39:45Very different to yesterday. More hands-on, a bit more, "You do this, you do that."
0:39:45 > 0:39:48Like bath bombs and everything and then, er...
0:39:48 > 0:39:52A bit more managerial, I guess. I don't know how they're taking it, we'll find out later.
0:39:52 > 0:39:54If you want to start unwrapping the soaps.
0:39:54 > 0:39:58He was so much more confident, I was like, "Oh, my God, he's really in control."
0:39:58 > 0:40:02He seems more serious, so I don't know if he'll be too serious today.
0:40:02 > 0:40:03We don't want him too serious.
0:40:03 > 0:40:05Need any help, just wave your arms at me.
0:40:05 > 0:40:08- I will, I will, love. - I'll come running over.
0:40:10 > 0:40:13Meanwhile, Chris's focus is all on the ladies.
0:40:13 > 0:40:17Arm, please? Right, have you ever used any of this stuff before?
0:40:17 > 0:40:22- I was pretty much- BLEEP- myself about it, because I had to touch them all and I've never had to do it.
0:40:22 > 0:40:26So I was like, "Argh, I don't want to do it!"
0:40:26 > 0:40:30It was a little voice in my head saying, "Don't be a dick, just do it."
0:40:30 > 0:40:32Chris is doing a lovely job there with the girls.
0:40:32 > 0:40:35So he made us feel very welcome actually.
0:40:35 > 0:40:39He did give us a very good massage I very much enjoyed.
0:40:39 > 0:40:42It hasn't been very well thought out.
0:40:42 > 0:40:45I don't think anyone's really sold that much, to be honest.
0:40:45 > 0:40:49But, for Chris, it's not the money that's on his mind.
0:40:49 > 0:40:51It was all rubbing their arms.
0:40:51 > 0:40:54They seemed to like it, so I did all right.
0:40:54 > 0:40:57Some of them were saying they were surprised I'd never done it before,
0:40:57 > 0:41:01I'm just a natural, just touching people up!
0:41:03 > 0:41:06I think I'm a good sales person, I can relate to people,
0:41:06 > 0:41:10so I think that people kind of feel that they can trust me.
0:41:10 > 0:41:15After several hours' hard slog on the shop floor, Sacha's keen to check the results.
0:41:15 > 0:41:18- Let's do a till-read.- We are on...
0:41:18 > 0:41:20Ah...
0:41:20 > 0:41:22No likey!
0:41:22 > 0:41:27£1,900. That's not even half what you wanted to make.
0:41:27 > 0:41:28They're rubbish, not good at all.
0:41:28 > 0:41:31There's no point even making excuses.
0:41:31 > 0:41:34We could say it's quiet. Why's it quiet? There's people, look.
0:41:34 > 0:41:38Look at this. There's people everywhere. They need to come into the store.
0:41:38 > 0:41:41We need to get a towel and some flip flops.
0:41:41 > 0:41:44- Sacha, whee!- Hot stuff.
0:41:44 > 0:41:46There we go.
0:41:46 > 0:41:49The store right now is really quiet, and that's not making me happy.
0:41:49 > 0:41:53- We want a crowd to rush into here. So let's go do that.- OK.- All right.
0:41:55 > 0:41:57Woo!
0:41:58 > 0:42:03Today, I'm going to be pampered by my two fabulous strong men!
0:42:05 > 0:42:09I think Sacha's idea to go outside was a really, really excellent idea.
0:42:09 > 0:42:11Does anyone want to share a bath with me?
0:42:11 > 0:42:15- It really got people interested. - Hi, how are you?
0:42:15 > 0:42:18It's quite a good tactic because you can see the products being used,
0:42:18 > 0:42:21so it actually encourages you to come inside.
0:42:21 > 0:42:22Dig your finger in there.
0:42:23 > 0:42:26I enjoyed myself basically, and
0:42:26 > 0:42:29I think it was good, I want a till-read now, really.
0:42:30 > 0:42:34The number that we have finished on is £3,400,
0:42:34 > 0:42:37and that's around £1,000 off what we were aiming for, right?
0:42:37 > 0:42:38Yeah, £1,000, yeah.
0:42:38 > 0:42:41OK, so we made £1,429.
0:42:43 > 0:42:45- Not quite target.- A bit off.
0:42:45 > 0:42:47We finished on...
0:42:47 > 0:42:50- £1,419.- Oh, what?
0:42:50 > 0:42:53With... OK.
0:42:53 > 0:42:56Which is,
0:42:56 > 0:42:58- which is low.- Yeah.
0:42:58 > 0:43:00It's really, really low.
0:43:00 > 0:43:03There's massive room for improvement,
0:43:03 > 0:43:08huge room for improvement. And you need to be more positive.
0:43:08 > 0:43:11People definitely feel you need to be more decisive.
0:43:11 > 0:43:14Totally, totally appreciate that. Er...
0:43:14 > 0:43:18I'm very, very, very indecisive, so that would be something I...
0:43:18 > 0:43:22- a life's worth of being indecisive, would change.- Yeah. Fair enough.
0:43:22 > 0:43:25I know it's just for a weekend, but you're managing a shop,
0:43:25 > 0:43:29and you need to make decisions and stick to them.
0:43:30 > 0:43:32- There's a lot to learn, right?- Yeah.
0:43:32 > 0:43:35But you listened to my feedback carefully from the first day.
0:43:35 > 0:43:40It may have seemed harsh at the time. You learnt from your mistakes, you moved on from them.
0:43:40 > 0:43:42And that's precisely how this shop should be run.
0:43:42 > 0:43:46For the day, we've done £5,000.
0:43:46 > 0:43:47Oh, my God!
0:43:47 > 0:43:49You beat last year's takings.
0:43:49 > 0:43:54You took more money this Saturday than this same Saturday last year.
0:43:54 > 0:43:59- Are you joking?- No, you beat, you beat our takings last year.- Yay!
0:44:01 > 0:44:06I think, if the kids saw me now with a smile on my face at the end of a day of hard work,
0:44:06 > 0:44:09I think they'd be really proud of me.
0:44:09 > 0:44:12I'm so happy, and
0:44:12 > 0:44:16I want, I want to come back from a hard day's work and say,
0:44:16 > 0:44:19you know, I did something, and I can afford to take you out
0:44:19 > 0:44:23and not be, you know, having to check how much everything is every five minutes.
0:44:25 > 0:44:29Just give them the house and the lives that they deserve, really.
0:44:29 > 0:44:32And this whole process is part of that.
0:44:42 > 0:44:44Their time as managers is almost done,
0:44:44 > 0:44:48and the recruits are about to be given their toughest job yet.
0:44:50 > 0:44:53Today we want you to plan and organise and create from scratch
0:44:53 > 0:44:57- an event of your own.- OK.
0:44:58 > 0:45:01What would I have to do?
0:45:01 > 0:45:05- So bringing together all you've learnt over the past two days.- OK.
0:45:05 > 0:45:09They've been asked to create an event that will not only hit their sales targets
0:45:09 > 0:45:11but get new customers through the door.
0:45:11 > 0:45:15No, I'm not nervous, I'm fine.
0:45:15 > 0:45:21They need clarity on what they're meant to be doing, so I've given them all a station to be working on.
0:45:21 > 0:45:25But, for Kirsty, there's even more pressure.
0:45:25 > 0:45:28- You will need to create an event from scratch.- Right.
0:45:28 > 0:45:33To basically make up for the losses that we've suffered over the past two days.
0:45:33 > 0:45:36- You're the manager.- Yeah.- You have to make the decisions.- Yeah.
0:45:36 > 0:45:40- This is your event.- Yeah.- You cannot rely on other people.- Boom.
0:45:46 > 0:45:50Chris is hoping to make his mark on the Kings Road.
0:45:50 > 0:45:51Do you deliver?
0:45:54 > 0:45:55Ah.
0:45:58 > 0:46:02Obviously he went and got this bath, and it cost the best part of £100.
0:46:02 > 0:46:04Ugh.
0:46:04 > 0:46:07We're going to set up on the street, which I'm not sure we're allowed to do,
0:46:07 > 0:46:10and put someone in it and, yeah...
0:46:10 > 0:46:14I'm pretty sure I'll get arrested, but it'll be a laugh.
0:46:15 > 0:46:20Imagine a Chelsea street with the rich and glamorous people walking about
0:46:20 > 0:46:24and there's an Essex boy in a bath just having a wash.
0:46:24 > 0:46:28Sacha and Ben are also thinking big.
0:46:28 > 0:46:33- Here is £100.- Thank you.- And, if you can read my handwriting, this is a list of everything I want.
0:46:33 > 0:46:39Inflatable palm trees. Hawaiian skirts. Hawaiian headdresses. Beach balls, cups.
0:46:39 > 0:46:42Creativity is something that is talent, to a certain extent,
0:46:42 > 0:46:47and it's always going to be unique and different. I do believe I'm creatively talented.
0:46:47 > 0:46:49I'm extremely creative.
0:46:49 > 0:46:52I think of the most unusual things and put it together.
0:46:52 > 0:46:58Meanwhile, in Brighton, Kirsty's painfully aware it's her last chance to prove she can manage.
0:46:58 > 0:47:02I was really, really gloomy last night, but I had to pick myself up,
0:47:02 > 0:47:04think of a new way of doing it.
0:47:04 > 0:47:09I've always been accused of being laissez-faire and indecisive, so I'm trying not to be indecisive.
0:47:09 > 0:47:13The manager is the person that binds everyone together, so
0:47:13 > 0:47:17a positive manager is obviously the key to a good shop.
0:47:17 > 0:47:19Erm, after this...
0:47:19 > 0:47:21I've had some time to think about the event.
0:47:21 > 0:47:23It'll be about three of the newer products we have.
0:47:23 > 0:47:27Demonstrating that these products are available,
0:47:27 > 0:47:29innovative, they are here and you can buy them.
0:47:29 > 0:47:32We're going to do it in the window just to make it a bit more fun.
0:47:32 > 0:47:35Kirsty's definitely been more organised this morning.
0:47:35 > 0:47:38I'm just really happy for her, because she's going to find it so much easier.
0:47:38 > 0:47:42We're having a big demo at half past three, if anyone's interested?
0:47:44 > 0:47:48Ben's trying to create a beach theme, but he's out of time.
0:47:48 > 0:47:51The event was due to start half an hour ago.
0:47:51 > 0:47:55- What's the point in carrying on any more.- BLEEP.- Who gives a toss?
0:47:55 > 0:47:58But Ben's been stuck battling to make drinks.
0:48:02 > 0:48:07Over the road, Pammy's come for a sneaky peek, and is worried.
0:48:07 > 0:48:10Having a little look, it hasn't kicked off yet.
0:48:10 > 0:48:13Erm, not really many customers around.
0:48:13 > 0:48:14When I do see Ben,
0:48:14 > 0:48:18it's because he's running about, he's lost his head, he's lost his cool.
0:48:18 > 0:48:20Just hold it underneath. Right.
0:48:20 > 0:48:24Cos he's panicking more than being on the shop floor
0:48:24 > 0:48:26and seeing what's happening.
0:48:26 > 0:48:28Pammy can't bear to watch any longer.
0:48:28 > 0:48:30- I've just been on the shop floor. - Yep.
0:48:30 > 0:48:33And I have just seen two customers coming in.
0:48:33 > 0:48:36I've gone, "Hey, customers, we've a beach event going on."
0:48:36 > 0:48:39They've gone, "Oh, wow!" I'm like, "Yeah, wow!"
0:48:39 > 0:48:44So, you're not to do any more of this. You're to get down there and enjoy the party, enjoy the moment.
0:48:44 > 0:48:48- I haven't enough staff members at the moment, so I'm doing it. - I'm here.
0:48:48 > 0:48:51- You're not meant to be here. I'll do it.- OK, well, you're here.
0:48:51 > 0:48:54Don't be up here. I want you down on the shop floor.
0:48:54 > 0:48:58With Ben, the issue is confidence. He needs it, and at the moment he's really lacking it.
0:48:58 > 0:49:03He's quite anxious, he's on edge. If the team see him like that, it will have an effect on them.
0:49:03 > 0:49:06Hello there, guys, welcome to our beach party!
0:49:07 > 0:49:10While Ben tries to drum up interest,
0:49:10 > 0:49:14in Covent Garden, Sacha's fancy dress party is underway.
0:49:14 > 0:49:18It's going really well. I mean, the vibe is definitely up.
0:49:18 > 0:49:21I mean, everyone seems to be having a good time.
0:49:22 > 0:49:27I think it's really cool. I think we're getting a lot of people up here for a Sunday.
0:49:27 > 0:49:30Loads of people are coming in. I love being in the window.
0:49:30 > 0:49:34Everyone sees it, they all want to come in, they all want to see what's going on.
0:49:34 > 0:49:39I just saw a gentleman a minute ago, he didn't want to come in. He's just left with a whole bag of stuff.
0:49:39 > 0:49:41So that is really good.
0:49:41 > 0:49:43Do you want to do a lucky dip?
0:49:43 > 0:49:46Lucky, lucky, lucky!
0:49:46 > 0:49:49Back in Leeds, and the beach bash is in full swing.
0:49:49 > 0:49:52Do you guys fancy a cocktail? Would you like a cocktail?
0:49:52 > 0:49:56With his problems behind him, Ben is ready to face his customers.
0:49:56 > 0:50:00There's a beach party, so come on in and get some quality face products!
0:50:00 > 0:50:03I was annoyed at myself. I was pretty agitated.
0:50:03 > 0:50:07I was upstairs, drinks were spilling, stuff like that, like, oh, my God,
0:50:07 > 0:50:09why now? I think I started to relax at the point when
0:50:09 > 0:50:13I realised that I can't really let this bring me down.
0:50:13 > 0:50:17The guy in the hula skirt, I think he's brought a lot of trade in today. He was really fun
0:50:17 > 0:50:21and he's made everybody feel really comfortable and welcome.
0:50:21 > 0:50:26It's a nice thing to do when it's a grey, miserable day in Leeds.
0:50:29 > 0:50:31Ugh!
0:50:34 > 0:50:37Woo, it's hot!
0:50:37 > 0:50:39Pour it on his head.
0:50:42 > 0:50:44WOMAN CHUCKLES
0:50:44 > 0:50:46I'm having a brilliant time.
0:50:47 > 0:50:49Are you going to come in?
0:50:49 > 0:50:52Look! Right now, come on.
0:50:52 > 0:50:55The bath's a really cool idea, he's definitely pulled it off.
0:50:55 > 0:50:58And look at the attention he's got. He's like, he's really confident,
0:50:58 > 0:51:00talking to groups of people.
0:51:00 > 0:51:03Just rub it in your hands, and it goes straight in.
0:51:03 > 0:51:06And then after, your hair's lovely, feels really soft, really nice.
0:51:06 > 0:51:10You ask one of the girls in there, they'll help you, show you. Yeah?
0:51:12 > 0:51:14He wants me to buy something from Lush.
0:51:14 > 0:51:17I mean, you can't say no to a bloke in a bath!
0:51:19 > 0:51:26This morning, I was really sceptical of his bathtub idea, I honestly was, I didn't think it was going to work.
0:51:26 > 0:51:31However, it's drawn lots of interest and everyone's now more aware of where we are in the High Street.
0:51:31 > 0:51:34CAR HORN TOOTS
0:51:34 > 0:51:35CROWD CHEERS
0:51:35 > 0:51:37With Chris making a splash in Chelsea,
0:51:37 > 0:51:41down in Brighton, Kirsty's big moment has arrived.
0:51:41 > 0:51:43Hello, everybody. So I'm the manager.
0:51:43 > 0:51:48We're going to show three of our products. We've got a new one which was out yesterday.
0:51:48 > 0:51:52And we've got a couple more we want to show you. We've got a toothpaste that isn't a paste.
0:51:52 > 0:51:54How does that feel?
0:51:55 > 0:51:59Sorry, you can't really talk at the moment, can you?
0:51:59 > 0:52:02The guys have done really well.
0:52:02 > 0:52:04We've split everyone into groups,
0:52:04 > 0:52:07get everybody brushing their teeth in the store, which is fantastic.
0:52:09 > 0:52:11Robbie was up getting his kit off.
0:52:11 > 0:52:12GIRLS WHOOP
0:52:12 > 0:52:17I'm going to use it as a gauge for my attractiveness, how much is sold in five minutes.
0:52:17 > 0:52:20MUSIC: "It's Raining Men" by The Weather Girls
0:52:20 > 0:52:25I don't know if we've converted it all into sales, but there's lots of people around having a good time.
0:52:25 > 0:52:27It's gone really well.
0:52:29 > 0:52:32It was vibrant, it was energetic.
0:52:32 > 0:52:34The customers were loving it.
0:52:34 > 0:52:36ALL: Woo!
0:52:36 > 0:52:40It certainly felt like the Brighton shop for the first time this weekend.
0:52:40 > 0:52:46# It's raining men! Halleluiah! It's raining men...
0:52:48 > 0:52:52# I'm gonna go out I'm going to let myself get...
0:52:52 > 0:52:55- ALL JOIN IN: - # Absolutely soaking wet! #
0:52:55 > 0:52:58Thank you for coming, thank you very much.
0:52:58 > 0:53:02As they reach the climax of their managerial mission,
0:53:02 > 0:53:06it's now time for a final chat, and that all important till-read.
0:53:06 > 0:53:09- What was your target?- £1,900.
0:53:10 > 0:53:12And what does that say?
0:53:12 > 0:53:15Kerching! £1,911.
0:53:15 > 0:53:18- High five?- Definitely, yes.
0:53:18 > 0:53:22I'm over the moon, you don't know how happy I am. It makes me feel so good.
0:53:22 > 0:53:26Whatever Ben does after this, he's going to take away the fact that
0:53:26 > 0:53:30he can take criticism and use it constructively,
0:53:30 > 0:53:31and come back stronger.
0:53:31 > 0:53:35- See you soon. - ALL: Ben! Ben! Ben! Ben!
0:53:35 > 0:53:37You guys are ace!
0:53:38 > 0:53:41Sacha and Chris haven't quite reached their targets
0:53:41 > 0:53:45but they have shown moments of managerial magic.
0:53:45 > 0:53:49There's definitely an element of someone there who's got some good ideas.
0:53:49 > 0:53:52Even though it was like, for three days,
0:53:52 > 0:53:56it still felt good to have that sort of importance and, like,
0:53:56 > 0:53:59a need to be about, and that was good.
0:53:59 > 0:54:03I would hire you. I see you as someone with amazing potential
0:54:03 > 0:54:05and you've shown me what you can do.
0:54:05 > 0:54:09One thing I love about her, she still has the same enthusiasm as in day one.
0:54:09 > 0:54:14She's super-energetic, the enthusiasm is still there, really passionate about what she does.
0:54:14 > 0:54:17So I'd definitely consider Sacha as an employee.
0:54:17 > 0:54:19It has been amazing.
0:54:19 > 0:54:26It's let me kind of be the sort of person that I feel like I am already, and kind of flourish.
0:54:27 > 0:54:31So, your target today was £1,000.
0:54:31 > 0:54:36We've done £1,829. Which is...
0:54:36 > 0:54:38THEY CHEER
0:54:38 > 0:54:39ALL: Well done!
0:54:42 > 0:54:43It's incredible.
0:54:43 > 0:54:46I didn't think it'd be as tough as it was, and it really was tough.
0:54:46 > 0:54:49At points, I thought I couldn't be a manager.
0:54:49 > 0:54:51Now I've realised that I can.
0:54:51 > 0:54:55She needed a little bit of prompting but she was fabulous eventually,
0:54:55 > 0:54:58which is exactly what we wanted to see.
0:54:58 > 0:55:00Thank you very much, Brett, you've been a wonderful help.
0:55:00 > 0:55:03It's been my absolute pleasure.
0:55:08 > 0:55:12Next time, our recruits' fast-forward careers see them
0:55:12 > 0:55:15catapulted abroad as location executives.
0:55:15 > 0:55:17I run a proper business, and they're going out
0:55:17 > 0:55:20in my name for my company and they can't cock it up.
0:55:20 > 0:55:22Bonjour, speaky anglais?
0:55:22 > 0:55:24I'm not 100% sure of where I am at the moment.
0:55:24 > 0:55:27- Speaky anglais? - Er, speak English?
0:55:27 > 0:55:28I'm no negotiator.
0:55:28 > 0:55:32The ability to negotiate a good rate of commission is absolutely vital.
0:55:32 > 0:55:35- 10.5?- It doesn't make sense for me.
0:55:35 > 0:55:37We can get up to 25%. THEY LAUGH
0:55:37 > 0:55:42It'll be an exercise in actually coming up with some goods under pressure.
0:55:42 > 0:55:44Do you know anyone with big boat?
0:55:44 > 0:55:46In a very short time frame.
0:55:46 > 0:55:48I'm stressing now because I've got nothing ready.
0:55:48 > 0:55:53- They have to think on their feet. - Helicopter, monks. Very nice!
0:55:53 > 0:55:56I'm not sure what to do. I've not got any time to think about it.
0:55:56 > 0:55:59It sounds too straightforward. There must be something missing.
0:56:00 > 0:56:02I'm expecting a lot, believe you me.
0:56:02 > 0:56:05- God, I'm so- BLEEP - at making decisions.
0:56:05 > 0:56:07I'm just not sure whether this is five stars.
0:56:07 > 0:56:10PIGS GRUNT
0:56:12 > 0:56:14If you want to find out
0:56:14 > 0:56:18how to become a more successful job hunter, go to -
0:56:21 > 0:56:22Woo-hoo!
0:56:22 > 0:56:25You could take part in the Get Yourself Hired test
0:56:25 > 0:56:28and get personal advice from The Apprentice winner Tim Campbell.
0:56:36 > 0:56:40Subtitles by Red Bee Media Ltd
0:56:40 > 0:56:44E-mail subtitling@bbc.co.uk