0:00:01 > 0:00:04I think not having a proper job is soul destroying really.
0:00:04 > 0:00:07I feel that I'm letting my children down by not having a career.
0:00:07 > 0:00:11When you're a graduate, you're supposed to have a job straight away.
0:00:11 > 0:00:13Jobseekers is not the greatest.
0:00:13 > 0:00:16Like what more can I do? Just I want somebody to give me a job, like.
0:00:17 > 0:00:21Meet Kirsty, Ben, Sacha and Chris.
0:00:21 > 0:00:24Like so many young people, they've been struggling to get a job.
0:00:24 > 0:00:26This is my CV, not a lot on there.
0:00:26 > 0:00:28That was about to change.
0:00:30 > 0:00:33It's like a fantasy, something you'd see in a film.
0:00:33 > 0:00:35Does anyone want to share a bath with me?
0:00:35 > 0:00:39They took part in an extraordinary TV experiment
0:00:39 > 0:00:41that would transform their lives forever.
0:00:41 > 0:00:44This is the end of my career, I think.
0:00:44 > 0:00:48This is their full story. They experienced an apprenticeship of a lifetime,
0:00:48 > 0:00:52a 40-year career in just one week.
0:00:52 > 0:00:54This is like scary.
0:00:54 > 0:00:56Bacon on burger.
0:00:56 > 0:00:58- From dogsbody... - I don't want urine in my face.
0:00:58 > 0:01:00Maybe I should just go back to university.
0:01:00 > 0:01:04- ..to shop managers... - I'm your new manager.
0:01:04 > 0:01:07- Hi!- I don't know what I'm doing at all.- Errrr!
0:01:07 > 0:01:10- ..location executives... - Speaky Anglais?
0:01:10 > 0:01:14I'm no negotiator. We can get up to 25%. THEY LAUGH
0:01:14 > 0:01:17..to finally MDs of Britain's biggest brands.
0:01:17 > 0:01:19For the next three days, you'll be me.
0:01:19 > 0:01:21This is the most important thing I've done.
0:01:21 > 0:01:24She's on her own, she's got to do it.
0:01:24 > 0:01:27You could see this come to life across 360 restaurants.
0:01:27 > 0:01:29- As you know... - ..it's the biggest colour.
0:01:29 > 0:01:32Half a million pounds worth of business.
0:01:32 > 0:01:34How did they handle a career in fast forward?
0:01:34 > 0:01:37- I'm sweating already. - I would say no to you.
0:01:38 > 0:01:41- Massive room for improvement. - This is not a game show,
0:01:41 > 0:01:44this is not a joke, I'm not doing this so I can look cool.
0:01:44 > 0:01:47And did it help them achieve their ultimate goal...
0:01:47 > 0:01:50- I'm going to make a twat out of myself.- Er!
0:01:50 > 0:01:52I care a lot about this.
0:01:52 > 0:01:54..to get a real job.
0:01:54 > 0:01:56I've got to buck up my ideas, I suppose.
0:01:56 > 0:01:58Do I get fired for this?
0:02:02 > 0:02:04Last time, they slopped out, and sold soap
0:02:04 > 0:02:07as our recruits went from entry level work
0:02:07 > 0:02:11to managing their own high street stores.
0:02:11 > 0:02:14Ben has got it in him to be a good manager.
0:02:14 > 0:02:16I think what he needs is more self-confidence.
0:02:16 > 0:02:18# ..back and forth, I whip my hair back and forth.
0:02:18 > 0:02:21And while some cracked under pressure,
0:02:21 > 0:02:23others thrived.
0:02:23 > 0:02:25Arm, please.
0:02:25 > 0:02:27I'm just a natural,
0:02:27 > 0:02:29touching people up.
0:02:29 > 0:02:33Some didn't find the experience all that funny.
0:02:33 > 0:02:39HE PLAYS TWINKLE, TWINKLE LITTLE STAR ON THE BELLS
0:02:39 > 0:02:42There we go. How do you feel about it?
0:02:42 > 0:02:45Pretty upset actually.
0:02:45 > 0:02:48I'm trying, it's not coming through quick enough.
0:02:48 > 0:02:52Sometimes, what their employers told them was hard to take.
0:02:52 > 0:02:54Some guests found you quite abrupt.
0:02:54 > 0:02:56Er...
0:02:56 > 0:03:00Sorry, I can't even take that, that was fucking well rude. Fuck!
0:03:02 > 0:03:05I got pregnant at 16 and lost all my friends.
0:03:05 > 0:03:10You know, I get one chance to make it right and if I mess up then,
0:03:10 > 0:03:14you know, I have ASBO children.
0:03:16 > 0:03:19But now, the fast forward careers
0:03:19 > 0:03:23- of our four recruits are about to get an upgrade.- Wow!
0:03:23 > 0:03:26I feel a bit common standing around here.
0:03:26 > 0:03:30They'll be working for one of the world's most exclusive wedding planners.
0:03:30 > 0:03:34I'm James Lord and I run an upmarket wedding planning service,
0:03:34 > 0:03:40primarily for weddings abroad. The average budget that we normally deal with is about £100,000.
0:03:40 > 0:03:42Good morning, I'm James, James Lord.
0:03:42 > 0:03:45We organise about 30 weddings every single year.
0:03:45 > 0:03:48Our couples spend four times the national average,
0:03:48 > 0:03:50with several weddings into six figures
0:03:50 > 0:03:53and maybe some into seven figures. Over the next two days,
0:03:53 > 0:03:55I'd like you to go and see three venues each.
0:03:55 > 0:03:59You will negotiate the best deal possible.
0:03:59 > 0:04:03Kirsty, you'll be flying to Spain to negotiate with venues in Andalucia.
0:04:03 > 0:04:06Sacha, you'll be flying to Italy
0:04:06 > 0:04:09to negotiate venues on Lake Garda.
0:04:09 > 0:04:10Hee hee!
0:04:10 > 0:04:15- Chris, you'll be flying to France to negotiate venues on the Cote D'Azur.- Oh, wow!
0:04:15 > 0:04:21- And Ben, you'll be flying to Switzerland to negotiate with venues in Geneva.- Wow!
0:04:21 > 0:04:25- I'm so excited. - SACHA SNORTS, THEY ALL LAUGH
0:04:25 > 0:04:28This is not fun, this is not a holiday, it's work.
0:04:28 > 0:04:31You're representing me and my company.
0:04:33 > 0:04:37In 48 hours, each recruit must return to the UK
0:04:37 > 0:04:40with a perfect five star wedding package to pitch to James.
0:04:42 > 0:04:44They'll be visiting exclusive venues,
0:04:44 > 0:04:48and, as preparation, he's giving them a crash course in what to look for.
0:04:48 > 0:04:52Just because it says five star above the door, it doesn't mean it is five star.
0:04:52 > 0:04:55A grand entrance is very important.
0:04:55 > 0:04:58When negotiating with their venues, James will expect our recruits
0:04:58 > 0:05:03to secure an absolute minimum of 10% in commission.
0:05:03 > 0:05:07I'm looking for a location executive, who will go to three venues in each location.
0:05:07 > 0:05:12The ability to negotiate a good rate of commission is absolutely vital.
0:05:12 > 0:05:15Once they've secured their venue,
0:05:15 > 0:05:21our recruits have to look locally for an extra special something to create the unique wedding package.
0:05:21 > 0:05:23On the second day, your time is your own.
0:05:23 > 0:05:27Find an extra wow factor that I can add into my weddings.
0:05:27 > 0:05:30I'm expecting something I haven't seen before,
0:05:30 > 0:05:32and I can't wait for it.
0:05:32 > 0:05:38Alone and abroad. Who will have the confidence to talk business with some of Europe's leading hoteliers?
0:05:38 > 0:05:45And who will have the creativity and persistence to wow the main man, Mr J Lord?
0:05:45 > 0:05:48I run a proper business and they're going out in my name,
0:05:48 > 0:05:51for my company, and they can't cock it up.
0:05:53 > 0:05:56With those delicate words still ringing in their ears,
0:05:56 > 0:05:59it's straight to the airport.
0:05:59 > 0:06:03So "si" is yes, "no" is no.
0:06:03 > 0:06:06This whole experience is brilliant. It's given me this opportunity.
0:06:06 > 0:06:08It's going to be intense and stressful.
0:06:08 > 0:06:11I'd like to think that I know what's good and what's not.
0:06:11 > 0:06:16I've never worked abroad before in my life.
0:06:16 > 0:06:19It's a really big responsibility but I'm enjoying the thought of it all.
0:06:21 > 0:06:25Erm, good morning, "du..." All right, no.
0:06:26 > 0:06:31Armed with a new-found linguistic expertise,
0:06:31 > 0:06:35it's goodbye to the UK and hello to continental Europe.
0:06:39 > 0:06:41Day one of the European Odyssey,
0:06:41 > 0:06:46and our recruits have woken with mixed feelings on what lies ahead.
0:06:48 > 0:06:54I'm feeling very, er, apprehensive and nervous today
0:06:54 > 0:06:59because I don't really know what the job entails and negotiation.
0:06:59 > 0:07:02I think I've written about 20 pages of notes.
0:07:02 > 0:07:05It's all the stuff that we were told initially
0:07:05 > 0:07:11but then I've kind of tried to get it all together into comprehensive lists.
0:07:11 > 0:07:16There will be a lot of numbers flying about. I've got a calculator, so I can work it out quickly
0:07:16 > 0:07:19and make sure I don't look like a douche in front of the negotiator.
0:07:20 > 0:07:25If there are Italian men then, obviously, you know,
0:07:25 > 0:07:28I will use that to my advantage to a certain point.
0:07:28 > 0:07:33I can give banter and act like a damsel in distress maybe.
0:07:36 > 0:07:39I've got my smart gear on. I'm wearing all black,
0:07:39 > 0:07:41which is just ridiculous in this heat.
0:07:41 > 0:07:43I'm sweating already, phew!
0:07:43 > 0:07:46Got my bag, I'm just blacked out really.
0:07:46 > 0:07:49I've got black shoes, black socks even, black boxers.
0:07:49 > 0:07:54Just minutes away from their first ever international business meeting,
0:07:54 > 0:07:57our recruits start thinking strategy.
0:07:59 > 0:08:03I'm covering all bases, trying to get to know a bit of the language,
0:08:03 > 0:08:07making sure that I know what time I've got to be where.
0:08:07 > 0:08:10What's the point in the phrase book? It's all in French.
0:08:10 > 0:08:13I want to go in, see the place, listen to a bit of French,
0:08:13 > 0:08:15say what I want and go out.
0:08:15 > 0:08:18I might seem like a sweet young lady,
0:08:18 > 0:08:21but I do have a part of me with a business mind.
0:08:21 > 0:08:26Not so much with the figures, but he doesn't have to know that.
0:08:26 > 0:08:30- Dressed to impress, Sacha arrives at her first venue.- Hello, Sacha.
0:08:30 > 0:08:36- Hello.- Welcome to the spa resort. - Thank you.- Nice to meet you.
0:08:36 > 0:08:40I wanted to show you this garden because it's a really nice garden.
0:08:40 > 0:08:44- It's nice to have a wedding around a pool.- Yeah, yeah.
0:08:44 > 0:08:48- Oh, wow!- Nice spacious room.
0:08:48 > 0:08:52- Big bed.- Yeah, big bed, tiny windows.
0:08:54 > 0:09:01Negotiation time and Sacha has the hotel manager seemingly in the palm of her hand.
0:09:01 > 0:09:05- Maybe you'd like a drink... - Yes, please. - ..before we go into details.
0:09:05 > 0:09:09My method really is just smiling and kind of being friendly
0:09:09 > 0:09:11and just being really positive and upbeat really.
0:09:11 > 0:09:17I'd like a price on exclusivity to rooms, in that, wait a second,
0:09:17 > 0:09:19erm,
0:09:19 > 0:09:24say we got all the rooms booked,
0:09:24 > 0:09:26what sort of commission would be...?
0:09:26 > 0:09:29We pay 10% net VAT.
0:09:29 > 0:09:35It depends on the rate you're ready to pay and length of stay.
0:09:35 > 0:09:3710.5?
0:09:37 > 0:09:43What does it mean, 10.5? I mean, er, it doesn't make sense for me.
0:09:43 > 0:09:45OK, 11?
0:09:45 > 0:09:49Well, er, what about 10? For me, the commission is 10%.
0:09:49 > 0:09:53I'm really used to clients asking me go up to 16, 20%.
0:09:53 > 0:09:56I could have given but I didn't.
0:09:56 > 0:09:58Next time I know, if I really want something,
0:09:58 > 0:10:02then percentages of five is no good, go to the whole 11.
0:10:03 > 0:10:06300 miles away, Ben arrives at his first venue,
0:10:06 > 0:10:08knowing first impressions count.
0:10:09 > 0:10:12My greatest problem is showing people that...
0:10:12 > 0:10:14I have a personality behind that CV.
0:10:14 > 0:10:17But the first place could be the ideal place,
0:10:17 > 0:10:21so if I mess that negotiation up then I've messed my chances up.
0:10:22 > 0:10:25Hello, Ben. Nice to meet you. My name is Nadine.
0:10:25 > 0:10:27So then we do happy hour outside veranda...
0:10:27 > 0:10:30- Yeah.- ..with the beautiful view of the lake.
0:10:30 > 0:10:33- Yeah, the view's amazing, absolutely amazing.- Exactly.
0:10:33 > 0:10:35Enjoying his tour immensely,
0:10:35 > 0:10:38Ben knows negotiation time is just around the corner.
0:10:38 > 0:10:42Naturally I will open you the window.
0:10:42 > 0:10:45Erm... I would say I'm relatively good at negotiating.
0:10:45 > 0:10:48If you work for what you want,
0:10:48 > 0:10:50you'll get what you want at the end of the day.
0:10:50 > 0:10:55Basically our company works on a commission basis on the accommodation side.
0:10:55 > 0:11:00So I was just wondering how much commission would you be prepared to offer us?
0:11:00 > 0:11:03OK, that would be the 10%.
0:11:03 > 0:11:06Erm... and there's no way of budging you on that 10%?
0:11:06 > 0:11:08I'm afraid no.
0:11:08 > 0:11:12I am not able just to give you like a closer...
0:11:12 > 0:11:16I didn't really push it that much because she didn't really want to budge on 10%.
0:11:16 > 0:11:19I've learnt a little bit from it now and I think I'll do
0:11:19 > 0:11:23a slightly different tack in the next negotiation.
0:11:25 > 0:11:27Yet to strike her first deal is Kirsty.
0:11:29 > 0:11:31I'm feeling OK about it.
0:11:31 > 0:11:34I feel well prepared, so yeah.
0:11:34 > 0:11:37Just going to go in and absolutely nail it hopefully.
0:11:37 > 0:11:41I suppose, yeah, my faith in myself has been knocked.
0:11:41 > 0:11:45I, you know, on paper I know that I've got all these things
0:11:45 > 0:11:50that I've got on my CV but getting turned down for things doesn't help.
0:11:50 > 0:11:52- Kirsty.- Alberto. How do you do?
0:11:52 > 0:11:56'So to use all the skills that I know that I've got will be, yeah,
0:11:56 > 0:11:59'good to prove that I'm not stupid.'
0:12:00 > 0:12:02We sleep up to 200 people here.
0:12:02 > 0:12:04200 people.
0:12:04 > 0:12:06And the master table is over there.
0:12:06 > 0:12:11Some parts of it are absolutely beautiful. There did seem to be room
0:12:11 > 0:12:15to move between areas for different parts of the wedding which is what we're after.
0:12:15 > 0:12:17Here we have another scenario.
0:12:17 > 0:12:20Try this one.
0:12:21 > 0:12:23Sorry, they're locked.
0:12:23 > 0:12:28Five-star hotel manager Alberto seems particularly keen to impress Kirsty.
0:12:30 > 0:12:32This room is another possibility.
0:12:32 > 0:12:36We can do it in here for the dining and so on, right?
0:12:36 > 0:12:39Taken by Alberto's enthusiasm,
0:12:39 > 0:12:43Kirsty looks forward to negotiating terms with him.
0:12:43 > 0:12:48So yeah, it's not bad, maybe not excellent.
0:12:48 > 0:12:50I was wondering what kind of erm...
0:12:50 > 0:12:53what kind of percentages you give for food and accommodation.
0:12:53 > 0:12:57It depends on how well you behave.
0:12:57 > 0:13:01Five on food and beverages, 10 to 15% in accommodation.
0:13:01 > 0:13:03- Yes?- Yes.
0:13:03 > 0:13:06Well, I was very actually impressed with the...
0:13:06 > 0:13:09how reasonable the rooms are here.
0:13:09 > 0:13:12Yes, we tend to... we want to be competitive.
0:13:13 > 0:13:19Yeah, I feel like he thought I was a real person from the company which was great.
0:13:19 > 0:13:21So yeah, I think I pulled it off.
0:13:21 > 0:13:24Although on a high after a negotiation,
0:13:24 > 0:13:28Kirsty has failed to agree an exact figure for commission.
0:13:31 > 0:13:35Ready to do business in France is Chris.
0:13:35 > 0:13:37I've never really had to deal with five star places.
0:13:37 > 0:13:40Hopefully he'll think I know what I'm talking about,
0:13:40 > 0:13:43and he won't try and mug me off.
0:13:43 > 0:13:46- Hello, Chris.- Hello, bonjour. - Hello, nice to meet you.
0:13:46 > 0:13:49- Nice to meet you.- Welcome to the Le Negresco.- Thank you.
0:13:49 > 0:13:53I would say I would like to sort of take my life into my own hands,
0:13:53 > 0:13:56not be sort of led towards things.
0:13:56 > 0:13:59I don't like sticking to like the guidelines of life
0:13:59 > 0:14:02where people just sort of seem bored.
0:14:02 > 0:14:06- So Le Negresco is a five star hotel...- Yeah.
0:14:06 > 0:14:08..with a concept of art gallery hotel.
0:14:08 > 0:14:12This is going to have like those ridiculous things you don't need.
0:14:12 > 0:14:14I suppose that's five star, isn't it?
0:14:14 > 0:14:18We have two portraits of Louis XV here
0:14:18 > 0:14:22and we have as well modern art. And everything is authentic.
0:14:27 > 0:14:31I have no idea what he's talking about with the artists.
0:14:31 > 0:14:35He did say the bloke that made the roof here made the Eiffel Tower.
0:14:38 > 0:14:41Having "appreciated" the hotel's historic art collection,
0:14:41 > 0:14:45how at home will Chris be when it comes to negotiation?
0:14:47 > 0:14:51How high would you go on the commission for the accommodation?
0:14:51 > 0:14:57We can see er if we can give you maybe 11% commission.
0:14:57 > 0:15:01Would you be able to go to say 13%?
0:15:04 > 0:15:09So, on accommodation er... either we keep the 10% commission
0:15:09 > 0:15:13and you have a free upgrade, or we keep the standard rooms
0:15:13 > 0:15:16and the exclusive rooms with the 13% commission.
0:15:16 > 0:15:18OK.
0:15:18 > 0:15:22It sounds too straightforward. There must be something missing for me
0:15:22 > 0:15:26to feel comfortable doing it and for it to seem this easy.
0:15:28 > 0:15:32With the first negotiations under their belt,
0:15:32 > 0:15:35our recruits charge on across Europe to broker yet more deals.
0:15:36 > 0:15:38Oh, my gosh!
0:15:38 > 0:15:42It's like a movie set.
0:15:42 > 0:15:44Buenos tardes.
0:15:44 > 0:15:48It's absolutely gorgeous but maybe for a city break for me.
0:15:50 > 0:15:53You can have a view on our private beach.
0:15:53 > 0:15:55Oh, wow!
0:15:55 > 0:15:57Proper business bloke now.
0:15:57 > 0:16:00Jeez, if my teachers would see me now.
0:16:00 > 0:16:03Some are finding business harder than others.
0:16:03 > 0:16:09Commission, we give from 10 to 15%.
0:16:09 > 0:16:12Can we talk about maybe 13%, I mean that's kind of in between?
0:16:12 > 0:16:14- OK?- Yeah.
0:16:14 > 0:16:17Is there any higher that you could go for that?
0:16:17 > 0:16:18I'd say 12%.
0:16:18 > 0:16:21- No commission at all?- No.
0:16:22 > 0:16:25OK.
0:16:27 > 0:16:29It's on to venue number three,
0:16:29 > 0:16:32and for our wannabe wedding planners,
0:16:32 > 0:16:34their last chance to impress.
0:16:35 > 0:16:37SHE SPEAKS SPANISH
0:16:39 > 0:16:41SHE REPLIES IN SPANISH
0:16:43 > 0:16:45Hablo Ingles?
0:16:45 > 0:16:48Yes. Your name, please?
0:16:48 > 0:16:49Kirsty Styles.
0:16:49 > 0:16:52Mm-hm, just a moment.
0:16:52 > 0:16:55Expecting to be bowled over by five-star luxury,
0:16:55 > 0:16:59Kirsty's taking her role ever more seriously.
0:16:59 > 0:17:01Nice to meet you.
0:17:01 > 0:17:04We need to get started basically. If you'd like to give me
0:17:04 > 0:17:07half an hour just to give me a tour round?
0:17:07 > 0:17:09This is the grand presidential suite
0:17:09 > 0:17:15and here we have the Jacuzzi and...
0:17:15 > 0:17:16It's very high end.
0:17:16 > 0:17:22Erm... I don't think it's being sold as well as it could be
0:17:22 > 0:17:23compared to the first one.
0:17:23 > 0:17:26I think it's won an awful lot of awards so it might be
0:17:26 > 0:17:30a kind of obvious choice when it comes to planning a wedding.
0:17:31 > 0:17:35Feeling the hotel doesn't match her own five-star standards,
0:17:35 > 0:17:37Kirsty prepares to play hardball.
0:17:38 > 0:17:43And do you... How much commission do you offer to the agents?
0:17:43 > 0:17:46We offer around 8%.
0:17:46 > 0:17:51We can get up to 25%... is what we've found.
0:17:51 > 0:17:52HE LAUGHS
0:17:54 > 0:17:57No, it's too much for us.
0:17:57 > 0:17:59We just give exactly 10%.
0:17:59 > 0:18:00Right.
0:18:00 > 0:18:04Our clients are usually willing to pay on average 80,000 euro.
0:18:04 > 0:18:06Eight O...?
0:18:06 > 0:18:09Yes, it's... Does that seem a lot?
0:18:09 > 0:18:11No, not a lot.
0:18:11 > 0:18:12No, OK.
0:18:14 > 0:18:19Confused, erm... definitely overwhelmed,
0:18:19 > 0:18:22still kind of thinking, "No, I'm not that sure."
0:18:25 > 0:18:28With Kirsty's head in a spin over her options,
0:18:28 > 0:18:33Sacha is listening to her heart and fallen in love at first sight.
0:18:35 > 0:18:37It's like a fantasy, you know?
0:18:37 > 0:18:41Like something you'd see in a film. Gracias.
0:18:41 > 0:18:43The property is a private property,
0:18:43 > 0:18:45and it belongs to my family, the Cavazza family.
0:18:45 > 0:18:48OK. That is gorgeous.
0:18:48 > 0:18:51While enjoying her fantasy island experience,
0:18:51 > 0:18:53Sacha has a hurdle to overcome.
0:18:53 > 0:18:56I do find it hard talking about money to people.
0:18:56 > 0:18:58I get embarrassed easily about money.
0:18:58 > 0:19:01I think because it's such a big subject and it kind of defines
0:19:01 > 0:19:05who you are, that it just makes me a little uncomfortable.
0:19:07 > 0:19:10To secure her dream venue though, Sacha with her limited
0:19:10 > 0:19:14negotiation skills is about to face a tough test.
0:19:14 > 0:19:17We don't normally give a commission.
0:19:17 > 0:19:19OK.
0:19:19 > 0:19:21That always happens here.
0:19:21 > 0:19:23OK, er... Let's see.
0:19:25 > 0:19:28Say if it was three weddings, high season.
0:19:28 > 0:19:32If you've got two, three weddings a year to offer me,
0:19:32 > 0:19:34then I could think about it.
0:19:34 > 0:19:38If we could commit to a minimum of three weddings then we can...
0:19:38 > 0:19:42there's an opening to think about the 10%?
0:19:42 > 0:19:45- Yeah, on the next ones, yeah. - OK, all right, lovely.
0:19:45 > 0:19:49Normally we do not give commissions to wedding planners
0:19:49 > 0:19:52or companies, so probably she did quite well, you know.
0:19:52 > 0:19:55I wanted to kind of be like, "Yeah, I've seen it all before,"
0:19:55 > 0:19:58but I hadn't seen that before so I definitely was overjoyed.
0:19:58 > 0:20:00Thank you very much.
0:20:00 > 0:20:02- Prego.- Prego.
0:20:03 > 0:20:07Happy with his first two deals, fellow non-graduate Chris
0:20:07 > 0:20:11is hoping his direct style will bring home the hat-trick.
0:20:11 > 0:20:14The Chateau St Martin's Spa sits on 32 acres,
0:20:14 > 0:20:17so I'm not going to be able to show you,
0:20:17 > 0:20:20you know, every square metre of the property, it's very big.
0:20:20 > 0:20:23You can imagine having, you know,
0:20:23 > 0:20:26one harpist or a couple of musicians here playing.
0:20:26 > 0:20:27Wow!
0:20:27 > 0:20:30So you know, that's why we call it The balcony on the Riviera.
0:20:30 > 0:20:32We have a private helipad.
0:20:32 > 0:20:34Oh, yeah.
0:20:34 > 0:20:36So this is our La Prairie spa. Bonsoir.
0:20:36 > 0:20:39Bonsoir.
0:20:39 > 0:20:42The place is amazing.
0:20:42 > 0:20:45I've never been anywhere like this before in my life.
0:20:45 > 0:20:48If I really want something, I will try my best to get it.
0:20:48 > 0:20:52Would you be willing to go up on the percentage on the accommodation?
0:20:52 > 0:20:56- I would be quite happy to go up to 15%...- 15%?
0:20:56 > 0:20:58..on the accommodation.
0:20:58 > 0:21:00He kept talking and every time he said something
0:21:00 > 0:21:03I sort of thought of something else that I want.
0:21:03 > 0:21:06I was like, right, "OK, you're talking I'm going to ask for more."
0:21:06 > 0:21:08Would you be willing to do a deal on a spa?
0:21:08 > 0:21:14For the bride and groom we could have a half day complimentary treatments, OK?
0:21:14 > 0:21:16I'm really happy with that.
0:21:16 > 0:21:19I'm pretty sure that negotiation went down quite well.
0:21:19 > 0:21:22I mean they got dinner out of it.
0:21:22 > 0:21:24Some stuff on there I wouldn't...
0:21:24 > 0:21:28it's probably what I would earn in a week...
0:21:28 > 0:21:29if I had a job.
0:21:33 > 0:21:36This is the last negotiation, got to go out with a bang.
0:21:36 > 0:21:39If I can get a good deal then it might be the winner.
0:21:39 > 0:21:41Despite his high hopes,
0:21:41 > 0:21:45Ben is yet to sample success at the negotiation table.
0:21:45 > 0:21:47- Ben.- I'm Samantha.
0:21:47 > 0:21:49- Nice to meet you. - Welcome here.
0:21:49 > 0:21:51Thank you very much. This looks amazing.
0:21:51 > 0:21:52Yes, it is.
0:21:52 > 0:21:56So when it comes to negotiating at the last venue,
0:21:56 > 0:21:58will he come out on top?
0:21:58 > 0:22:02They're trying to sell to me, I'm not trying to sell to them.
0:22:02 > 0:22:07She's only been here for four months so I'm going to take control from the start, I think.
0:22:07 > 0:22:10How much commission would we be able to take off that £565?
0:22:10 > 0:22:16The commission will be 10% only on the accommodation.
0:22:16 > 0:22:18HE SIGHS
0:22:18 > 0:22:21Earlier on, when I went to one of the other venues,
0:22:21 > 0:22:24they were charging close to 15%,
0:22:24 > 0:22:28so, I mean, I can't really go back to my boss
0:22:28 > 0:22:31and be like, "Yeah, this is a great place, but..."
0:22:31 > 0:22:34Considering the amount of money. Is there any way you can budge?
0:22:34 > 0:22:38But the commission is just the commission and I cannot do anything.
0:22:38 > 0:22:40- You can't budge on that at all?- No.
0:22:40 > 0:22:44- Thank you.- Thank you for the tour and thank you for your time. Take care.
0:22:44 > 0:22:46- Have a nice day.- You too.
0:22:47 > 0:22:49With negotiations drawn to a close,
0:22:49 > 0:22:53all that can be done now is to reflect on a hard day's work.
0:22:56 > 0:23:00I'm a little frustrated because I used the first negotiation as a way to learn a little bit,
0:23:00 > 0:23:03the second one was a bit dead in the water
0:23:03 > 0:23:06and, the third one, I couldn't really get her budging.
0:23:06 > 0:23:09It's disappointing that I haven't really got the results from it.
0:23:09 > 0:23:11Sadly, it didn't work.
0:23:11 > 0:23:15I haven't made any deals as such.
0:23:15 > 0:23:20I've discussed terms and I think I've really risen to the challenge today.
0:23:23 > 0:23:25I'm in Italy, you know?
0:23:25 > 0:23:27A couple of weeks ago I was sitting on a sofa
0:23:27 > 0:23:30watching awful TV and eating bread.
0:23:30 > 0:23:33I've experienced so much in such a short time.
0:23:33 > 0:23:36If you stick me somewhere, I can complete that job.
0:23:36 > 0:23:39It actually turns out that I was all right,
0:23:39 > 0:23:42so I think I've done really well.
0:23:42 > 0:23:45I'm proud of myself anyway.
0:23:54 > 0:23:56Am I late?
0:23:56 > 0:23:58Day two, and, after a well-deserved night's sleep,
0:23:58 > 0:24:02the recruits wake to face another demanding day.
0:24:02 > 0:24:05It's all about securing the wow factor.
0:24:06 > 0:24:10The recruits have a very difficult job ahead of them.
0:24:10 > 0:24:12I've given them the assignment of creating a wow factor
0:24:12 > 0:24:15to accompany any wedding that happens in the region.
0:24:15 > 0:24:19It could be something to do with food, drink, transport - anything they want.
0:24:19 > 0:24:23Under pressure in a very short timeframe, they have to think on their feet.
0:24:26 > 0:24:27I'm not too worried.
0:24:27 > 0:24:31I might be worried in two or three hours when I can't find anything
0:24:31 > 0:24:34but, at the moment, I'm fine and just take it easy,
0:24:34 > 0:24:36try and stay calm like I did yesterday.
0:24:36 > 0:24:40But, first things first. Ben's got to find extra rooms.
0:24:40 > 0:24:43His chosen venue, Le Vieux Manoir,
0:24:43 > 0:24:47doesn't have enough accommodation for an entire wedding.
0:24:47 > 0:24:51I've got a few numbers for some hotels across the lake.
0:24:51 > 0:24:53I'm going to give them a call now
0:24:53 > 0:24:55and see if I can set up a meeting with them.
0:24:55 > 0:24:58- Bonjour. - Bonjour. Speak Anglais?
0:24:58 > 0:25:01- Yes I do. - Oh, brilliant. Thank you very much.
0:25:01 > 0:25:04Hi. I'm working for a company called Love & Lord
0:25:04 > 0:25:07- and we're a wedding planning agency. - Yes.
0:25:07 > 0:25:11Basically, I was wondering if I could talk to your events manager
0:25:11 > 0:25:14just about an opportunity that we have arising.
0:25:14 > 0:25:18- What is your name, sir? - My name is Benjamin Cooper.
0:25:18 > 0:25:21- Benjamin Cooper?- Yeah. - One moment, please.- Thank you.
0:25:21 > 0:25:23MUSIC ON PHONE
0:25:27 > 0:25:30- Ah, buenos dias. Is that Alberto? - Speaking.
0:25:30 > 0:25:32Hello, Alberto. It's Kirsty.
0:25:32 > 0:25:35Before getting to her wow factor,
0:25:35 > 0:25:38and after a night of researching each hotel,
0:25:38 > 0:25:42Kirsty calls Alberto at La Magdalena with her decision.
0:25:42 > 0:25:47I'd like to select your venue as somebody who we'd like to work with.
0:25:51 > 0:25:54Fantastic...you charmer(!)
0:25:54 > 0:25:56MUSIC ON PHONE
0:26:03 > 0:26:06Yes, I think we'll be meeting this afternoon
0:26:06 > 0:26:10to just finalise some of the details, erm...
0:26:10 > 0:26:13which is...which is great.
0:26:13 > 0:26:16So now I just need to break a couple of hearts.
0:26:17 > 0:26:20Obviously, you've got fantastic facilities...
0:26:20 > 0:26:22Seemingly confident in her decision,
0:26:22 > 0:26:25Kirsty immediately rejects the other two venues.
0:26:25 > 0:26:31We may well contact you in the near future but, on this occasion, I've decided... OK.
0:26:31 > 0:26:32Perfect, Rosa.
0:26:32 > 0:26:35Thank you very much for all your hard work.
0:26:35 > 0:26:42This is definitely a controversial decision for me.
0:26:42 > 0:26:44Erm...
0:26:47 > 0:26:51Meanwhile, Ben finally gets through to someone.
0:26:51 > 0:26:54- Which company are you? - It's called Love & Lord.
0:26:54 > 0:26:58We're a UK company and, basically, we do wedding planning for high...
0:26:58 > 0:27:01- That's one of the things we don't do.- You don't? We're not looking to...
0:27:01 > 0:27:05We only do weddings if they take the total of the hotel. You'd have to take 40 rooms.
0:27:06 > 0:27:11Immediately on the case for his wow factor, Chris' chosen venue,
0:27:11 > 0:27:14Le Chateau San Martin, has given him an idea.
0:27:14 > 0:27:18I found out that the place has a helicopter pad so I want a helicopter involved now.
0:27:18 > 0:27:22They can fly anywhere so... there's a monastery on an island
0:27:22 > 0:27:25and they could just fly there and meet the monks and get...
0:27:25 > 0:27:28Apparently they make their own wine
0:27:28 > 0:27:32so they could get a wine, sort of, made out for them.
0:27:32 > 0:27:34Yeah, that's my...that's my plan.
0:27:34 > 0:27:38Helicopter, monks. This could be my hidden talent.
0:27:38 > 0:27:41I could be proper good at this and then earn loads of money
0:27:41 > 0:27:44and have a yacht and stuff, and be a knob.
0:27:49 > 0:27:53Having selected the fantasy island palace as her venue,
0:27:53 > 0:27:58Sacha's still in a romantic mood when it comes to her wow factor.
0:27:58 > 0:28:03I want to see if we could get a boat for the couple,
0:28:03 > 0:28:06and someone kind of singing, it could be even opera.
0:28:06 > 0:28:09I'm just going to go and have a walk round, maybe ask the locals.
0:28:09 > 0:28:11- Parlez Anglais?- No?
0:28:11 > 0:28:13- Parlez Anglais?- No.
0:28:13 > 0:28:16- Parlez Anglais?- No.
0:28:17 > 0:28:21Everyone seems German. I need a German phrase book.
0:28:24 > 0:28:28I found a helicopter place just by having a look at the internet
0:28:28 > 0:28:30and finding out who to talk to and that.
0:28:30 > 0:28:34That's the sort of thing I used to do at home anyway when I'd be applying for jobs -
0:28:34 > 0:28:39find a company and find out who the top bloke was, like the boss.
0:28:44 > 0:28:46Hello?
0:28:46 > 0:28:48Opera singer?
0:28:48 > 0:28:51Aaaaah. Singer? No? OK.
0:28:52 > 0:28:54Ah, I can hear a helicopter.
0:28:58 > 0:29:00Opera? Aaaaah.
0:29:00 > 0:29:02- Singer?- Aaaaah.
0:29:02 > 0:29:08Yes. Erm, anywhere I can get one?
0:29:12 > 0:29:15With Sacha and Chris hunting high and low,
0:29:15 > 0:29:20Kirsty's plans for her more modest wow factor see her return to La Magdalena.
0:29:20 > 0:29:23Well, my wow extra is to plant a tree,
0:29:23 > 0:29:28and then they can come back over the course of their lives to see how it's going.
0:29:28 > 0:29:32It's all safely in the hands of hotel manager Alberto.
0:29:33 > 0:29:37I'll show you the place where the trees would be planted, the olive trees.
0:29:37 > 0:29:39- Oh, fantastic. Thank you. - This way.
0:29:41 > 0:29:43I didn't bring my hiking shoes.
0:29:46 > 0:29:51This is the land that we'll be using to plant the trees
0:29:51 > 0:29:54as a remembrance of the wedding.
0:29:54 > 0:29:57All right? We'll go back to the hotel.
0:30:00 > 0:30:06In Italy, Sacha's search for a high class opera singer has finally thrown up a lead.
0:30:06 > 0:30:09MUSIC
0:30:09 > 0:30:10Ah.
0:30:10 > 0:30:12You hear the song now.
0:30:12 > 0:30:14Of sorts(!)
0:30:14 > 0:30:18MAN SINGS "IT'S NOT UNUSUAL" IN ITALIAN
0:30:19 > 0:30:23Si. Oh, wonderful. Grazie.
0:30:23 > 0:30:25All right, erm...
0:30:27 > 0:30:31- Thank you for the help. - Have a nice day.
0:30:31 > 0:30:35- Yeah, you too. Si. Arrivederci. - Ciao. Grazie.
0:30:35 > 0:30:40Realistically, opera might be a bit hard to have on a boat.
0:30:44 > 0:30:47Over in Switzerland and still without those extra rooms,
0:30:47 > 0:30:51Ben has gone back to his chosen venue in search for help.
0:30:51 > 0:30:54I've just been in Le Vieux Manoir.
0:30:54 > 0:30:57I've just seen Nadine and she's been really helpful.
0:30:57 > 0:31:01She's given me a timetable to get the public boat
0:31:01 > 0:31:05and she's given me some hotels... a hotel across the lake to look at,
0:31:05 > 0:31:09but I haven't got enough time to do it, so I've got to decide what to do right now.
0:31:10 > 0:31:16I'm going to give a phone call to the hotel now, because that's the most important thing.
0:31:16 > 0:31:19- Bonjour. Speak Anglais? - Yes, I do.
0:31:19 > 0:31:23Hi. Erm, I called earlier about talking to the events manager
0:31:23 > 0:31:26and I was wondering if they're around at the moment.
0:31:26 > 0:31:29- One moment, please. - Thank you.
0:31:30 > 0:31:32MUSIC ON PHONE
0:31:33 > 0:31:36It says helicopter.
0:31:36 > 0:31:37"Azur helicoptere."
0:31:41 > 0:31:45- Speak English?- Yes, I do. - Oh, wow. Thank you.
0:31:45 > 0:31:49- Erm, do you rent out helicopters? - Yes, we do.
0:31:49 > 0:31:53- To the...this one? - Yes.
0:31:53 > 0:31:58- How much is it to there? - From here to there? 1,200 euros.
0:31:58 > 0:32:02- What's the maximum number of people in the helicopter?- Six.- Six people?
0:32:02 > 0:32:04- We have a six-seater, yes. - OK. Cool.
0:32:05 > 0:32:08I didn't realise it was that straightforward.
0:32:08 > 0:32:11It's all gone to plan, really.
0:32:11 > 0:32:15With Chris flying high, Ben is still desperate for those extra rooms.
0:32:15 > 0:32:17Do you know when he'll be out of the meeting?
0:32:17 > 0:32:19'Er, maybe in an hour, an hour and a half.'
0:32:19 > 0:32:23OK, is there any, like, a general manager there I can speak to?
0:32:23 > 0:32:26'Erm, he's also in the same reunion, that's why.'
0:32:26 > 0:32:29Er, OK, no worries, I'll get...
0:32:29 > 0:32:31Oh! I'll get him to call back in a minute.
0:32:31 > 0:32:33- 'Thank you, my pleasure.'- Bye.
0:32:34 > 0:32:37My laptop's run out of battery and I ain't got an adaptor,
0:32:37 > 0:32:40so I can't look at anything on the internet.
0:32:40 > 0:32:42And I'm trying to figure out at the moment
0:32:42 > 0:32:45where the hotel is and how far it is.
0:32:49 > 0:32:55For fellow graduate Kirsty, doubts are also creeping in.
0:32:55 > 0:32:58I'm not sure I've made the right decision.
0:33:01 > 0:33:04Erm, but you know, this one had the space
0:33:04 > 0:33:09and the exclusivity we were looking for, and it has the character.
0:33:09 > 0:33:12I'm just annoyed now that I've, erm, said no to the other two
0:33:12 > 0:33:16when I should have got here first just to have another look at it.
0:33:19 > 0:33:22At the moment, I just need to get everything sorted out.
0:33:23 > 0:33:26HE TUTS Time is running out here.
0:33:26 > 0:33:30Er, but you know, you live, you learn. Erm...
0:33:30 > 0:33:32so I think I'm not choosing this one.
0:33:32 > 0:33:38Obviously, I could've done a range of things better, but, erm...
0:33:38 > 0:33:41you always could do things better.
0:33:43 > 0:33:48- We've managed to get the flamenco show to come over to...- Oh, perfect.
0:33:48 > 0:33:53Unaware of Kirsty's doubts, Alberto has laid on a six-course lunch
0:33:53 > 0:33:56and flamenco dancers to celebrate their new partnership.
0:33:58 > 0:34:02Erm, I'll have to have a think about what I'm going to do.
0:34:02 > 0:34:07Erm, you know, it obviously is a fantastic location, it looks great from the front,
0:34:07 > 0:34:10- but it's a bit like Fawlty Towers. - LAUGHS NERVOUSLY
0:34:10 > 0:34:14FLAMENCO MUSIC PLAYS
0:34:17 > 0:34:21'You know, I felt like I needed to be decisive, and...'
0:34:21 > 0:34:25I don't know if my indecision's killing me or that it's the wrong decision.
0:34:28 > 0:34:32I've, erm, I'm a bit stuck.
0:34:35 > 0:34:39I really don't know what I'm going to do.
0:34:39 > 0:34:43I'm sat in the middle of dinner, so I'm quite...
0:34:44 > 0:34:49There must be more flamenco, my god!
0:34:55 > 0:34:57I've not had... To be indecisive
0:34:57 > 0:35:00and not have a chance to make a decision is difficult.
0:35:00 > 0:35:04So I've not even had minutes to even go off and think what I might do,
0:35:04 > 0:35:09cos we've had flamenco and dinner, and it's absolutely boiling here.
0:35:13 > 0:35:17Yeah, I've, erm, got to make the final negotiation now
0:35:17 > 0:35:19and I'm, erm, just going to kind of work
0:35:19 > 0:35:22with the numbers that we'd already talked about, erm...
0:35:22 > 0:35:24I am really impressed with what they've done here,
0:35:24 > 0:35:27and I don't know whether I'm just being too critical. Erm...
0:35:30 > 0:35:33Erm, you know, I've come with a remit
0:35:33 > 0:35:37and I think this one fitted it the best. So I'm...
0:35:37 > 0:35:39happy to go with it, I think.
0:35:39 > 0:35:42- Hello.- Hello, gracias.
0:35:42 > 0:35:45- How are you?- Oh, perfect.
0:35:47 > 0:35:50Leaving behind the search for a singer,
0:35:50 > 0:35:54Sacha is focused on finding a boat.
0:35:54 > 0:35:59I don't like the look of these. They're just too big, they're too...
0:35:59 > 0:36:03Like, you know, you want to get into like maybe a limo or a hummer,
0:36:03 > 0:36:06you don't want to go in a coach. You know that sort of feel?
0:36:06 > 0:36:10I want like a cat, a catman, a catman-style boat,
0:36:10 > 0:36:13like a, you know, like a pirate boat is what I'm thinking.
0:36:13 > 0:36:15So, erm, I need to go look.
0:36:15 > 0:36:21Do you know anyone with big boat, er, to hire?
0:36:21 > 0:36:24A boat?
0:36:24 > 0:36:27Yeah, rent a boat. Si, yes!
0:36:27 > 0:36:31There is the island of monks there.
0:36:31 > 0:36:34It's not really straightforward where you get to them,
0:36:34 > 0:36:37so I'm assuming it's that where the dotted line is.
0:36:37 > 0:36:41These are very big. Whoa!
0:36:41 > 0:36:47Do you have no smaller, like rent pirate?
0:36:47 > 0:36:49The ferry's over there.
0:36:50 > 0:36:55So I've got to get a ferry to get, er...and then talk to a monk.
0:36:55 > 0:36:58I'm not stressed, I just want to get, erm,
0:36:58 > 0:37:03see if I can get the image of the boat that, erm, I have in my mind
0:37:03 > 0:37:05and then we can have some ice cream.
0:37:05 > 0:37:09Motivated by her thought of cold dairy products,
0:37:09 > 0:37:13Sacha suddenly spots what could be the boat of her dreams.
0:37:13 > 0:37:17This is what I'm thinking here, and they do it every day,
0:37:17 > 0:37:20so I need to know if you can actually hire this out.
0:37:20 > 0:37:24I don't know if that's the time or the area.
0:37:26 > 0:37:29Tickets, it says up there, I've got to get the ferry to see the monks.
0:37:31 > 0:37:34If he doesn't speak English, I'm pretty much fucked!
0:37:34 > 0:37:37Language issues aside,
0:37:37 > 0:37:39Chris's search for his ambitious wow factor
0:37:39 > 0:37:41- is beginning to take its toll. - How much is a ticket?
0:37:41 > 0:37:44I don't know, it's just the foreign sort of thing
0:37:44 > 0:37:46and then dealing with the heat.
0:37:46 > 0:37:49It's hard work, it's hard work.
0:37:54 > 0:37:57En route to securing extra accommodation in Switzerland,
0:37:57 > 0:38:00Ben takes a moment to think about his wow factor -
0:38:00 > 0:38:03a wine tasting at a local vineyard.
0:38:06 > 0:38:09I haven't really done any research, really,
0:38:09 > 0:38:14so, erm, I'm reaping the consequences of that, I guess.
0:38:14 > 0:38:17I'm not 100% sure, erm, where I am at the moment,
0:38:17 > 0:38:20but I saw a vineyard called Vin du Valley,
0:38:20 > 0:38:24so I'm just going to go and try and find there
0:38:24 > 0:38:27and then, erm, see what they offer.
0:38:29 > 0:38:32Excuse moi, er, speaky Anglais?
0:38:32 > 0:38:36Non, erm, Vin du Valley, Vin du Valley?
0:38:36 > 0:38:39'Erm, from my little bit of French that I know,'
0:38:39 > 0:38:42this is the place and I think that is the house over there,
0:38:42 > 0:38:44so I'll have a quick walk over there.
0:38:44 > 0:38:46Desperate to find his vineyard,
0:38:46 > 0:38:50Ben's search leads him into a local cabbage patch.
0:38:50 > 0:38:54Er, speaky Anglais? Er Vin du Valley?
0:38:54 > 0:38:57Vin du...? Where?
0:38:57 > 0:38:58INAUDIBLE SPEECH
0:38:58 > 0:39:02Er, pardon? OK, all right, sorry, si.
0:39:02 > 0:39:05I couldn't tell you if it was the vineyard, to be honest.
0:39:05 > 0:39:09I just had a random French guy shout at me for going on his land,
0:39:09 > 0:39:12and he wouldn't tell me anything else, just kept shouting at me,
0:39:12 > 0:39:14so, erm, that was great fun.
0:39:15 > 0:39:18But erm, yeah, let's carry on with the schedule,
0:39:18 > 0:39:20I've still got a lot to do.
0:39:24 > 0:39:28But mother nature has one more sting in her tail for Ben.
0:39:28 > 0:39:30Ah, fuck!
0:39:34 > 0:39:38I've got two hours left to sort a hotel out and, god's sake,
0:39:38 > 0:39:42and, erm, come up with my wow factor.
0:39:43 > 0:39:46I need a, er, boat, erm...
0:39:46 > 0:39:48- One boat?- Yeah, big boat.- OK.
0:39:48 > 0:39:53Like a cat man, like a pirate-looking boat? Wooden?
0:39:53 > 0:39:55Only the space, only the boat that you see,
0:39:55 > 0:39:59property of the number, so I can't give you nothing.
0:39:59 > 0:40:01The lady I spoke to in the restaurant
0:40:01 > 0:40:04who gave me the information was from the yacht club,
0:40:04 > 0:40:06so, erm, she knows all about boats.
0:40:06 > 0:40:11- Do you know anyone who has this boat?- This, right, half day.
0:40:11 > 0:40:16- Uh?- "Mezza giornata"... - OK.- ..is half day.
0:40:16 > 0:40:20- Oh!- OK? So I don't understand what you want.- OK, erm...
0:40:20 > 0:40:23The boat that I thought it was called meant half day,
0:40:23 > 0:40:25so that, that wasn't the boat.
0:40:25 > 0:40:30But luckily, I asked her all the information I'd written down to make sure that I had everything
0:40:30 > 0:40:32and she said what boat I needed, so that was great.
0:40:32 > 0:40:37- OK, do you know anywhere I can call?- You rent?- Yes.
0:40:37 > 0:40:41Er...Cassone is the town.
0:40:41 > 0:40:46OK. 'And the boat that I want, I'm getting closer and closer,'
0:40:46 > 0:40:48'so I'm hunting it down. It's not easy.
0:40:48 > 0:40:51'Lots of travelling and just generally asking people.'
0:40:51 > 0:40:55I'll hunt that boat down, get it, bring the information back to James
0:40:55 > 0:40:58and make sure he knows that I was committed to this.
0:41:03 > 0:41:07After an awkward lunch and doubting her final decision,
0:41:07 > 0:41:11Kirsty re-examines the brief for a get-out clause.
0:41:11 > 0:41:13I got a bit confused about what I needed to do.
0:41:13 > 0:41:19It doesn't say in the brief that you have to reject two of them, erm...
0:41:26 > 0:41:29Where did I get that idea from?
0:41:35 > 0:41:37I don't know where my eyeliner is,
0:41:37 > 0:41:41but in hot countries, it definitely sweats off a bit more.
0:41:42 > 0:41:44Erm...
0:41:46 > 0:41:49This is all right, isn't it? Nice little island.
0:41:49 > 0:41:54- Very nice.- Re-invigorated by the island's paradise,
0:41:54 > 0:41:58Chris's enthusiasm reaps its own reward -
0:41:58 > 0:42:02a rare trip inside the monk-only zone.
0:42:02 > 0:42:04- You can go inside.- Oh, wow.
0:42:08 > 0:42:11- Has no-one ever landed a helicopter here?- No.
0:42:11 > 0:42:15- I guess they make lots of noise... - Yeah.- ..and disturb all the place.
0:42:15 > 0:42:18- Hello.- This is Chris. - Hello.- Hello.
0:42:18 > 0:42:23- You can speak in French now.- I can speak? Yeah.- Yes. You speak French?
0:42:23 > 0:42:26Er, no, I don't speak French. I wish I could, though.
0:42:26 > 0:42:31I've never met a monk before, so it's really nice to meet a monk.
0:42:31 > 0:42:37Would I be able to land a helicopter on the island?
0:42:37 > 0:42:39It's, erm, not easy.
0:42:39 > 0:42:44Not easy? Is there anywhere that could possibly...?
0:42:44 > 0:42:49- You must study the... - INAUDIBLE SPEECH
0:42:49 > 0:42:52- What was that? - We have to think about.- OK.
0:42:52 > 0:42:56They've never landed a helicopter on the island ever.
0:42:56 > 0:42:58So for him to say maybe to me was quite good.
0:42:58 > 0:43:01I thought that was a bit of a success there.
0:43:01 > 0:43:04I'm negotiating with monks now.
0:43:04 > 0:43:06What's the best wine that you make?
0:43:06 > 0:43:12- The best is the pinot noir. - OK.- Only pinot noir.
0:43:12 > 0:43:15Pinot noir? And what's in that?
0:43:16 > 0:43:19- What's the ingredients? - It's the name of the grape.
0:43:21 > 0:43:25Chris's search for his wow factor seems to have ended in triumph.
0:43:25 > 0:43:29He said they could do the personalised label for the couple
0:43:29 > 0:43:32with the date of their wedding, which is really cool.
0:43:32 > 0:43:35I think he thought I was getting married.
0:43:36 > 0:43:38Very nice.
0:43:41 > 0:43:43I think it's this way to the lake.
0:43:45 > 0:43:46Si.
0:43:48 > 0:43:49The lake is straight ahead.
0:43:52 > 0:43:56OK, all right, this is what I'm talking about.
0:43:56 > 0:44:02This has got the character, this has got the romance, it shouts Italian,
0:44:02 > 0:44:06it shouts romance yet again, two lots of romance.
0:44:06 > 0:44:11Ciao. Er, I am Sacha Kerns, um, I am a wedding planner.
0:44:11 > 0:44:14- Erm, can I take a look around your boat?- Yes, please.
0:44:14 > 0:44:17How much would it be to hire the whole boat for a day?
0:44:17 > 0:44:21- One day is 2,000 euros. - OK, 2,000 euros.
0:44:23 > 0:44:28This is dreamy. This is Love & Lord. This is the extra special I wanted.
0:44:28 > 0:44:31This will go with the whole dream of the island,
0:44:31 > 0:44:34the private island, the private boat.
0:44:34 > 0:44:37And I'm so proud, I can't wait to show this to James.
0:44:40 > 0:44:43Having given up his search for the elusive vineyard,
0:44:43 > 0:44:47Ben has found the hotel on the other side of the lake,
0:44:47 > 0:44:50his last hope in securing those vital extra rooms.
0:44:50 > 0:44:53An events manager is still in a meeting, so, erm,
0:44:53 > 0:44:57they still don't really know that I'm coming,
0:44:57 > 0:45:00which is, erm, a risk that I have taken.
0:45:00 > 0:45:04But in life, you need to take risks and deal with the consequences.
0:45:04 > 0:45:10I definitely need to pull a finger out of my arse and make sure the negotiation goes really well
0:45:10 > 0:45:12or I might as well go jump off a cliff
0:45:12 > 0:45:16instead of present it to James, cos I won't have enough accommodation.
0:45:16 > 0:45:19'Definitely pressure, definitely nerves,
0:45:19 > 0:45:21'definitely the anxiety and definitely thinking
0:45:21 > 0:45:24'maybe I should've done this or done that.'
0:45:24 > 0:45:27- Could I ask what the rate would be at the start?- Of course not.
0:45:27 > 0:45:30That's something that could be negotiated and considered.
0:45:30 > 0:45:35There's no way I can budge you to just give me like just a ball fark... a ball park figure?
0:45:35 > 0:45:38Not right now, because I know nothing about your company.
0:45:38 > 0:45:40Do you have a brochure of your company?
0:45:40 > 0:45:43- Do you have a website address I could have a look for.- Erm...
0:45:43 > 0:45:47- I'm afraid I left it in my car, I can get it to you in one second, sorry.- Sure.- But...
0:45:47 > 0:45:49I'm not going to say we are not interested,
0:45:49 > 0:45:51I cannot say that, of course.
0:45:51 > 0:45:55But I cannot give you any answer today or cannot quote a price today,
0:45:55 > 0:45:58because of course I need to know
0:45:58 > 0:46:01what is your company and to get more details.
0:46:01 > 0:46:05Fair enough, it's just I need something a little bit more concrete
0:46:05 > 0:46:08to give back to my manager, cos he's not going to be happy with me.
0:46:08 > 0:46:12You've got something very concrete. It's a nice place, a nice area,
0:46:12 > 0:46:15we've got nice rooms. Would you like to have a look at rooms?
0:46:15 > 0:46:18Erm, yeah, I would, once we've finished this conversation,
0:46:18 > 0:46:21that would be brilliant, erm...
0:46:22 > 0:46:25Just give me one second, sorry.
0:46:26 > 0:46:31When you go to a place to negotiate something, to present your company,
0:46:31 > 0:46:35you should have something that you bring with you.
0:46:35 > 0:46:39Like you sit at the table, open your stuff and you have some brochure.
0:46:39 > 0:46:42- Thank you for your time. - Thank you very much.
0:46:46 > 0:46:50He still needs to learn a lot, you know, how to present himself,
0:46:50 > 0:46:54how to make an appointment, how to behave during an interview.
0:46:54 > 0:46:58It was, er, very tough and I feel a bit drained right now.
0:46:58 > 0:47:01Um, I managed to get something provisionally out of him
0:47:01 > 0:47:04that I could probably give to James, but it wasn't anything concrete.
0:47:04 > 0:47:09So, erm yeah...I'm not sure how successful it was, really.
0:47:11 > 0:47:16But I still think, if I went in and did this whole process again,
0:47:16 > 0:47:19apart from maybe the organisational part,
0:47:19 > 0:47:21I'd probably be doing the same mistakes again.
0:47:21 > 0:47:25I don't feel that I've had that epiphany and learnt that much yet.
0:47:25 > 0:47:28With Ben left deflated on the shores of Lake Geneva,
0:47:28 > 0:47:30the European Odyssey hasn't necessarily
0:47:30 > 0:47:33been that bad for all our recruits.
0:47:39 > 0:47:41Before I done this, erm,
0:47:41 > 0:47:45I sort of had a rough idea of what work is and that,
0:47:45 > 0:47:48but the jobs I've done aren't really to this level.
0:47:48 > 0:47:51So I've sort of got a really good, er, insight of what it's like.
0:47:51 > 0:47:54So yeah, it's sort of, er, made, made it click.
0:47:57 > 0:48:02'Erm, I feel like I worked really hard, I got stuck into it...'
0:48:02 > 0:48:05But I'm pretty indecisive.
0:48:05 > 0:48:10It's a kind of, you know, can't predict the future kind of thing,
0:48:10 > 0:48:13so you don't know how the decision is going to work out.
0:48:16 > 0:48:20This has been definitely a rollercoaster,
0:48:20 > 0:48:24but definitely it's opened my eyes up to totally different things,
0:48:24 > 0:48:27and that's amazing, because now I know I can do more with myself
0:48:27 > 0:48:30and I'm not just, you know, a young mum who needs to give up,
0:48:30 > 0:48:34I'm someone that still has a life and can keep going.
0:48:37 > 0:48:41Now back in the UK, it's the final challenge -
0:48:41 > 0:48:44to present their findings to boss James Lord,
0:48:44 > 0:48:46but will he be impressed?
0:48:46 > 0:48:50'I'm starting to stress a little bit, cos I haven't got anything ready.'
0:48:50 > 0:48:53Erm, I should be very prepared by now and I'm not.
0:48:53 > 0:48:56I'm not nervous or anything. I think I'm too tired for that.
0:48:56 > 0:49:01Which one of our first-time location executives will prove to James
0:49:01 > 0:49:05that they had the necessary negotiating talent?
0:49:05 > 0:49:08- Good afternoon. - ALL: Good afternoon.- OK.
0:49:08 > 0:49:11And who had the imagination and resourcefulness
0:49:11 > 0:49:15to deliver a stunning wow factor?
0:49:15 > 0:49:18- Are you all ready, then? - Yes.- Yes? You all prepped?
0:49:18 > 0:49:21Kirsty, I'd like you to go first.
0:49:21 > 0:49:25So thank you very much for having us back, erm, James.
0:49:25 > 0:49:30For the first one, they offered between, er, 10-15%.
0:49:30 > 0:49:35- So what did you agree, then? - Erm, I erm, I have to say
0:49:35 > 0:49:40that negotiation, a solid negotiation wasn't my strongest area.
0:49:40 > 0:49:43- Erm, we agreed upon...- So? - ..between 10 and 15.
0:49:43 > 0:49:47So you didn't negotiate anything, you didn't get to an actual figure?
0:49:47 > 0:49:51I tried incredibly hard, and, if it's not OK with you,
0:49:51 > 0:49:53then I apologise. SHE LAUGHS NERVOUSLY
0:49:53 > 0:49:58OK. Erm, well, with respect, that wasn't actually the brief.
0:49:58 > 0:50:03I was disappointed that Kirsty didn't actually shake on a deal and get a concrete figure.
0:50:03 > 0:50:06I need to go back to the venues and redo it. I don't know what I'm getting.
0:50:06 > 0:50:11I don't know, I don't know, I don't have much faith in my own decisions,
0:50:11 > 0:50:15because I've made some kind of decisions that I think were stupid.
0:50:15 > 0:50:20Probably not a, erm, Love & Lord, erm, wedding planner.
0:50:20 > 0:50:24- OK.- Ha! Erm, so another part of the package that I agreed with them
0:50:24 > 0:50:27was the opportunity to plant an olive tree.
0:50:27 > 0:50:31Olive trees are, erm, of the region, so to symbolise the marriage and...
0:50:31 > 0:50:34- Just to stop you there... - That's the end. So sorry.
0:50:34 > 0:50:37- All right...- Gracias was what I was going to say.- No problem, thank you.
0:50:40 > 0:50:44'My ultimate ambition is to be Prime Minister, and it still is.'
0:50:44 > 0:50:48This particular task has really, really brought home the fact that
0:50:48 > 0:50:51I sometimes have an almost crippling inability to make decisions,
0:50:51 > 0:50:55and that's obviously not, not something
0:50:55 > 0:51:00that somebody who's leading an entire country can possibly have.
0:51:00 > 0:51:06It was 10% commission, erm, which is like £4,100.
0:51:06 > 0:51:10- Where did you start off?- I said, "How much is your commission?" She was like, "10%."
0:51:10 > 0:51:13- That's company policy. - So you didn't get her up?
0:51:13 > 0:51:16I was like, "What can I offer?" She said, "I can't make that decision."
0:51:16 > 0:51:19But did you ask who actually has the authority
0:51:19 > 0:51:24- to make a decision about getting more commission?- No.- No, OK.
0:51:24 > 0:51:29I don't think I've personally learnt a set of skills from this job,
0:51:29 > 0:51:32but I think, once again, I've gone through the process
0:51:32 > 0:51:35of looking at myself a bit more and...
0:51:35 > 0:51:37Yeah. I don't know, yesterday was, erm...
0:51:37 > 0:51:39I don't know what yesterday was, to be honest.
0:51:39 > 0:51:41What was your wow factor?
0:51:41 > 0:51:46Erm, my wow factor was to then go across to the other side of the lake and there was a vineyard.
0:51:46 > 0:51:50- Did you actually see it?- I'm afraid I had to do it over the phone...
0:51:50 > 0:51:52So you don't know what it looks like? No...
0:51:52 > 0:51:58- So I can't judge what you've done without seeing it, unfortunately. - No, that's fine. OK, erm...
0:51:58 > 0:52:02I looked at this job thinking, "Yeah, this is brilliant!"
0:52:02 > 0:52:05I think I put too much pressure on myself to do really good,
0:52:05 > 0:52:08because I was like, "Oh my god, this could be amazing."
0:52:08 > 0:52:12And, erm, I need to embrace it a lot more than maybe I'm doing.
0:52:12 > 0:52:14Maybe I'm causing too much friction with myself.
0:52:14 > 0:52:17Now this has a total palace feel, and the thing is,
0:52:17 > 0:52:20because it's taken care of by a family, there's love,
0:52:20 > 0:52:24there's sort of this kind of an amazing magic feel in there.
0:52:24 > 0:52:27She did say she doesn't give commission, so, erm,
0:52:27 > 0:52:29I decided to ask her some more questions.
0:52:29 > 0:52:32Then she said, if we do have a second and a third, she'll go up to ten.
0:52:32 > 0:52:36- That's worth a commission, isn't it? - So I thought that was quite nice.
0:52:36 > 0:52:42I think it was good that you adapted sort of how you spoke and how you acted to the situation.
0:52:42 > 0:52:46I've learnt, you know, presenting isn't as scary as you think.
0:52:46 > 0:52:48Basically, it's talking, and, erm, you know,
0:52:48 > 0:52:51I've been doing that for quite a long time now, So...
0:52:51 > 0:52:54- What was your wow factor? - I had an idea of...
0:52:54 > 0:52:58a boat. I literally saw that in the window and said, "I want that."
0:52:58 > 0:53:00- HE LAUGHS OK?- Fine.
0:53:00 > 0:53:04I walked down and saw this, er, which is a boat.
0:53:04 > 0:53:09- OK. It's the, er, Veronica. - Mm-hm.- It was 2,000 euros.
0:53:09 > 0:53:121,200 euros for half a day.
0:53:12 > 0:53:16That's a good price. Well, it seems like you did well
0:53:16 > 0:53:20- to see a boat in a shop window and find it...- That's the girl I am.
0:53:20 > 0:53:23..in the space of a few hours, so that's to your credit, definitely.
0:53:23 > 0:53:26Thank you. Well, that is my presentation.
0:53:26 > 0:53:27Well done. Very good, Sacha.
0:53:27 > 0:53:31I can't quite believe what Sacha did for her wow factor.
0:53:31 > 0:53:34'She found the boat and she got it for an amazing price.'
0:53:34 > 0:53:37I think that's great thinking on her feet and persistence
0:53:37 > 0:53:39and it really paid off for her, it's brilliant.
0:53:39 > 0:53:45I've realised there are set skills that you do in every single job.
0:53:45 > 0:53:47Negotiating, presenting, you know,
0:53:47 > 0:53:50listening and being respectful to others, you know, helping,
0:53:50 > 0:53:54there's all these sort of things and I'm pretty damn good at all of them.
0:53:54 > 0:53:57This place was just spectacular.
0:53:57 > 0:53:59It's got its own private helicopter pad.
0:53:59 > 0:54:02He did originally say, erm, 10%, and I said, "Can I go to 15%?"
0:54:02 > 0:54:05He sort of went, "Er..." I said,
0:54:05 > 0:54:09"If you promise a minimum of three days, we'll go to 15%." I said "Fine, yeah."
0:54:09 > 0:54:12'He absolutely nailed it with the negotiation.'
0:54:12 > 0:54:16He got 50% more commission on the rooms than the original offer,
0:54:16 > 0:54:19which I think is fantastic. He's got me 50% more money.
0:54:19 > 0:54:23And I also found out there is a monastery, er, with monks
0:54:23 > 0:54:27and they make their own wine, and it was a brilliant island.
0:54:27 > 0:54:29And, erm, with the helicopter,
0:54:29 > 0:54:32it's actually really easy to get a helicopter.
0:54:32 > 0:54:36I did not realise this at all. It's like ordering a taxi.
0:54:36 > 0:54:39The person I was most impressed by was undoubtedly Chris.
0:54:39 > 0:54:42I knew you were going to do it again! I knew it!
0:54:42 > 0:54:43I could kick you!
0:54:43 > 0:54:46I think you're a diamond, a little bit rough.
0:54:46 > 0:54:50- We might need to polish you up a bit, though, first.- Cheers!
0:54:50 > 0:54:54- The wowiest wow factor I've ever known! - HE LAUGHS
0:54:54 > 0:54:56I felt on top of the world with that.
0:54:56 > 0:55:00I was never expecting people to say that I did that well.
0:55:00 > 0:55:03'It shows that I can do it, and gives me that drive.'
0:55:03 > 0:55:06- I think you've hit the nail on the head here.- Thank you.
0:55:06 > 0:55:07I want a job like that.
0:55:07 > 0:55:11I want a job that I really enjoy and actually show good results.
0:55:11 > 0:55:13And I'd feel proud of saying, "Oh, I have this job."
0:55:13 > 0:55:17I don't think I will be unemployed for long after this.
0:55:17 > 0:55:20Well, given the feedback I got today.
0:55:21 > 0:55:26Next time, our recruits get the ultimate crash course
0:55:26 > 0:55:29- in how to run a business. - How are you?- I'm fine.
0:55:29 > 0:55:31'To set up a business, you have to be a little bit fearless.'
0:55:31 > 0:55:35There is a definite moment where you have to take the plunge and do it.
0:55:35 > 0:55:39I think I just made a deal, actually, erm, genuinely.
0:55:39 > 0:55:42- It absolutely has to work! If you don't believe in it... - It won't work.
0:55:42 > 0:55:45..nobody else will believe in it either.
0:55:45 > 0:55:49Their decisions could cost the company millions of pounds.
0:55:49 > 0:55:51You can keep on breathing.
0:55:51 > 0:55:56- Any questions you need to ask me before you get in?- I'd quite like to work on what I'll say.
0:55:56 > 0:55:59Scrutinised by Britain's top business leaders,
0:55:59 > 0:56:03will they cope or will they crack under the pressure?
0:56:03 > 0:56:07I'm so frustrated, because he just keeps putting himself down.
0:56:07 > 0:56:10- She's going to struggle. - The buck stops here.
0:56:11 > 0:56:16If you want to find out how to become a more successful job hunter,
0:56:16 > 0:56:21go to this website...
0:56:21 > 0:56:22Woo-hoo!
0:56:22 > 0:56:25You could take part in the Get Yourself Hired test
0:56:25 > 0:56:30and get personal advice from The Apprentice winner Tim Campbell.
0:56:47 > 0:56:52Subtitles by Red Bee Media Ltd
0:56:52 > 0:56:55E-mail subtitling@bbc.co.uk