0:00:02 > 0:00:05Imagine going to some of the most luxurious holiday destinations
0:00:05 > 0:00:06in the world.
0:00:07 > 0:00:09For some people, money is no object.
0:00:11 > 0:00:14Welcome to the Millionaires' Holiday Club.
0:00:14 > 0:00:15- Hello!- Hello.- Hello.
0:00:15 > 0:00:19Jane goes on 12 dream holidays every year
0:00:19 > 0:00:21and loves the champagne lifestyle.
0:00:25 > 0:00:27I'm going to have to blow my nose in a minute.
0:00:27 > 0:00:31While Mervyn works all year to afford his perfect paradise,
0:00:31 > 0:00:33and wants everyone else to just bugger off.
0:00:33 > 0:00:35I'm a miserable bugger when I'm at home,
0:00:35 > 0:00:37but I'm even worse when I'm on holiday.
0:00:37 > 0:00:39This guy come over and started talking to her
0:00:39 > 0:00:42and it was Richard Gere, just chatting to her on the beach.
0:00:42 > 0:00:45Trying to provide people like Mervyn with the perfect holiday...
0:00:45 > 0:00:49I am working on a nice one at the moment, which is about £70,000.
0:00:49 > 0:00:52..is the business of one specialist tour operator.
0:00:52 > 0:00:53We're creating perfection.
0:00:53 > 0:00:54Thank you very much.
0:00:54 > 0:00:57The answer is yes - now tell us what you want.
0:00:57 > 0:01:01That one has set them back £115,000.
0:01:02 > 0:01:04Mm.
0:01:04 > 0:01:05Happy days.
0:01:05 > 0:01:07And if you work here...
0:01:07 > 0:01:10Have you ever been to Thailand before?
0:01:10 > 0:01:12..you, too, can get to join the club.
0:01:12 > 0:01:13Now, this is luxury.
0:01:13 > 0:01:14I know it's changed my life.
0:01:14 > 0:01:17That first trip I went on, I was like,
0:01:17 > 0:01:19"Am I really experiencing this?
0:01:19 > 0:01:20"This is unbelievable."
0:01:29 > 0:01:31Somewhere in the Caribbean,
0:01:31 > 0:01:3495 holiday-makers are spending a small fortune
0:01:34 > 0:01:36to take a tour of the islands
0:01:36 > 0:01:39aboard the luxury cruise ship SeaDream.
0:01:41 > 0:01:43- Morning.- Oh, good morning.
0:01:43 > 0:01:44- Hello.- Hello, how are you?
0:01:44 > 0:01:46- Oh, very good.- Oh.
0:01:46 > 0:01:47Look at you, Miss Glamorous.
0:01:47 > 0:01:50Oh, yeah, one makes the effort in the morning, you know.
0:01:50 > 0:01:52I have been up since five o' clock.
0:01:52 > 0:01:53You haven't?
0:01:53 > 0:01:54The gym.
0:01:54 > 0:01:58Jane built an innovative dental supply company.
0:01:58 > 0:02:0012 years ago, she sold her business,
0:02:00 > 0:02:05and she and her partner, Michael, have been on holiday ever since.
0:02:05 > 0:02:07- Good morning. - Morning, Jane. How are you?
0:02:07 > 0:02:10- I'm fine. How are you? - How did you sleep?
0:02:10 > 0:02:13Last year, they took 12 sumptuous trips.
0:02:13 > 0:02:16Where did you go away last year?
0:02:16 > 0:02:18You seriously want me to remember?
0:02:22 > 0:02:23OK, breakfast.
0:02:25 > 0:02:27I can tell you what we're doing this year.
0:02:27 > 0:02:31We're going to the Caribbean, to Dubai and the Seychelles.
0:02:31 > 0:02:34We're going to Rome and then up to Venice, Croatia,
0:02:34 > 0:02:36then we'll go to Australia.
0:02:38 > 0:02:39It's going to sound bad, isn't it? It is.
0:02:39 > 0:02:41I can hear it.
0:02:41 > 0:02:43We've got an exceptional year this year.
0:02:43 > 0:02:46Then we're going to the South of France to a friend's wedding,
0:02:46 > 0:02:49then back to the Caribbean.
0:02:49 > 0:02:52So...busy.
0:02:52 > 0:02:53Busy year, this year.
0:02:53 > 0:02:55Oh, my goodness. Look at this view.
0:02:55 > 0:02:58We've actually got a list in the room
0:02:58 > 0:03:00of who all these yachts belong to.
0:03:00 > 0:03:03Give us some names. Who's the big players here?
0:03:03 > 0:03:06Well, that's Abramovich, isn't it? That's the Eclipse.
0:03:06 > 0:03:10That's Armani's yacht, I think, the grey one over there,
0:03:10 > 0:03:12the stealth-like one.
0:03:12 > 0:03:13There's a lot of money on this water.
0:03:13 > 0:03:16There is a couple of billion.
0:03:16 > 0:03:18Yeah, couple of billion.
0:03:19 > 0:03:20Oh...
0:03:20 > 0:03:22Looking after every detail
0:03:22 > 0:03:24of Jane and Michael's exclusive holidays
0:03:24 > 0:03:29is a specialist tour operator, based...
0:03:29 > 0:03:30in Chester.
0:03:32 > 0:03:33PHONE RINGS
0:03:33 > 0:03:36Good morning, ITC Luxury Travel, Jean speaking.
0:03:36 > 0:03:37Can I help you?
0:03:37 > 0:03:40The telesales team sell tailor-made holidays
0:03:40 > 0:03:43to the world's most incredible locations.
0:03:43 > 0:03:45I mean, all three properties are lovely.
0:03:45 > 0:03:48I mean, Cobblers in Barbados is a beautiful property.
0:03:48 > 0:03:50I wouldn't, sort of, discount that one,
0:03:50 > 0:03:52but I honestly believe, for all the facilities
0:03:52 > 0:03:56that are involved in Mauritius, they would really tick all of the boxes,
0:03:56 > 0:04:00because you would get the privacy and also the service and the butler.
0:04:00 > 0:04:05The average Briton spends just over £800 on an annual holiday.
0:04:05 > 0:04:07So you've got your two diamond sea-view rooms
0:04:07 > 0:04:11on a half-board basis, and that's £15,100 in total.
0:04:11 > 0:04:16These holidays can cost tens of thousands of pounds.
0:04:16 > 0:04:19I am working on a nice one at the moment, which is about £70,000,
0:04:19 > 0:04:21but they are looking at a month away.
0:04:21 > 0:04:26It's £15,000, so that's nine nights in Abu Dhabi,
0:04:26 > 0:04:30but it's a family of five, so, getting quite a bargain there.
0:04:30 > 0:04:33SHE LAUGHS
0:04:33 > 0:04:34Would I pay for it?
0:04:34 > 0:04:36Hmm. I don't earn that much.
0:04:40 > 0:04:42What's the most expensive holiday you've sold?
0:04:42 > 0:04:49A Maldives booking, which was about £115,000.
0:04:49 > 0:04:53But, yeah, they wanted top suites and first-class flights
0:04:53 > 0:04:55and the whole shebang.
0:04:55 > 0:04:58It's an insane amount of money, but it's what it's there for.
0:04:58 > 0:05:01Spend it. I would.
0:05:02 > 0:05:07Jen joined the company in 2004 and took over six years ago.
0:05:07 > 0:05:12They now sell £90 million worth of high-end holidays every year.
0:05:12 > 0:05:16We have a complete mix of clients, from established landed gentry,
0:05:16 > 0:05:18to celebrities,
0:05:18 > 0:05:20to self-made millionaires.
0:05:20 > 0:05:23Six nights was 13,8.
0:05:23 > 0:05:24You're buying into an exclusive club.
0:05:24 > 0:05:29You're buying into something that not everybody can have access to.
0:05:29 > 0:05:31- My Goran!- How are you?
0:05:31 > 0:05:33Mwah! Mwah!
0:05:33 > 0:05:34- How are you?- Very good.- Good.
0:05:34 > 0:05:36Can you tell me what the difference
0:05:36 > 0:05:38between the cruise you go on is and normal cruises?
0:05:38 > 0:05:40No, because I've never been on one of those big cruises,
0:05:40 > 0:05:43and I have no intention of going on, either.
0:05:43 > 0:05:44I don't queue.
0:05:47 > 0:05:48Thank you, sweetheart.
0:05:48 > 0:05:49My pleasure.
0:05:49 > 0:05:54Many Caribbean cruises have up to 3,500 passengers.
0:05:54 > 0:05:57On Jane's cruise ship, there are less than 100.
0:05:57 > 0:05:58I hate the word "cruise ship".
0:05:58 > 0:06:02This is a yacht, and our motto is, "It's yachting, not cruising",
0:06:02 > 0:06:06because we are functioning very much like a private yacht.
0:06:06 > 0:06:07So, this is your yacht.
0:06:07 > 0:06:11You have invited 100 other friends with you, and that's what it is.
0:06:11 > 0:06:12Thank you, sweetheart.
0:06:14 > 0:06:16What's on the menu?
0:06:16 > 0:06:17Raspberries, ginger tea and some yoghurt.
0:06:17 > 0:06:21We have 94 crew members, so we have a ratio of one to one, almost,
0:06:21 > 0:06:24because this product is all about service.
0:06:24 > 0:06:27You will see, from time to time, these gentlemen are passing around
0:06:27 > 0:06:29each guest and offering them to clean the sunglasses,
0:06:29 > 0:06:32because when you are on vacation you don't want to do anything.
0:06:32 > 0:06:35You just want to sit back and relax, and that's the key thing.
0:06:35 > 0:06:37You anticipate the guests' needs.
0:06:37 > 0:06:41When you do that, you succeed in any service.
0:06:41 > 0:06:43Jane and Michael's frequent holidays
0:06:43 > 0:06:45have earned them a place in a special club.
0:06:47 > 0:06:49Oh, hi, it's Natalie calling from ITC Chairman's Club.
0:06:49 > 0:06:50How are you today?
0:06:50 > 0:06:54The Chairman's Club is our top-client travel club.
0:06:54 > 0:06:56The luxury junior suite - is that available also?
0:06:56 > 0:06:58They are our highest-spending clients.
0:06:58 > 0:07:00I think we've got some that have kind of spent
0:07:00 > 0:07:02over £1,000,000 with us on holidays.
0:07:02 > 0:07:05As an account manager of the Chairman's Club,
0:07:05 > 0:07:08Natalie's responsible for fulfilling the holiday requirements
0:07:08 > 0:07:10of 80 select clients.
0:07:10 > 0:07:12Are you always this busy, Natalie?
0:07:12 > 0:07:15Always busy, yeah. Always making people's dreams come true.
0:07:15 > 0:07:18SHE LAUGHS
0:07:18 > 0:07:20Jane's my number one, without a doubt.
0:07:20 > 0:07:22She's the number one client.
0:07:22 > 0:07:23I won't. I promise I won't...
0:07:23 > 0:07:26We do actually speak every day on the phone.
0:07:26 > 0:07:28- Do you?- We do.
0:07:28 > 0:07:32Jane's actually more like a friend, I would say, than a client.
0:07:32 > 0:07:35For the Caribbean cruise, Natalie has booked Jane
0:07:35 > 0:07:38into the owner's suite - the best accommodation on board.
0:07:38 > 0:07:41So Jane's room would look like this.
0:07:41 > 0:07:43You get, sort of, the lounge/dining room area,
0:07:43 > 0:07:46so you can dine in your suite, as well, if you want.
0:07:46 > 0:07:48And how many of those suites are there on the boat?
0:07:48 > 0:07:50Just the one.
0:07:50 > 0:07:52What would a week on the cruise cost?
0:07:52 > 0:07:56- £15,000 to £16,000 per person. - Per week?
0:07:56 > 0:07:58For a week, yeah.
0:07:58 > 0:07:59Before flights.
0:08:02 > 0:08:04Jane and Michael flew first class,
0:08:04 > 0:08:08and have actually booked to stay on the boat for three weeks.
0:08:08 > 0:08:13In the last 15 years, the couple have been on SeaDream 54 times.
0:08:13 > 0:08:15Oh, thank you.
0:08:15 > 0:08:17You've obviously done the cruises a number of times.
0:08:17 > 0:08:20Right, well, let's get this absolutely clear.
0:08:20 > 0:08:22Cruises are anathema to me.
0:08:22 > 0:08:26When Jane first insisted on going on a cruise, I thought,
0:08:26 > 0:08:28"Please, God, no".
0:08:28 > 0:08:29I saw the film Carry On Cruising
0:08:29 > 0:08:32and I thought, "Right, that's probably just exactly
0:08:32 > 0:08:34"what it's going to be like".
0:08:35 > 0:08:39'This particular boat we go on has a maximum of 100 people.
0:08:39 > 0:08:41'Very well-travelled people, sophisticated people,'
0:08:41 > 0:08:45quiet people, bit like myself, so no big deal there.
0:08:45 > 0:08:49But basically it's a home - it just floats.
0:08:49 > 0:08:51- How are you?- I'm fine, sweetheart.
0:08:51 > 0:08:52Had a good breakfast?
0:08:52 > 0:08:54I've had a very good breakfast, unfortunately.
0:08:54 > 0:08:57- INTERVIEWER:- What's it like being on holiday all the time?
0:08:57 > 0:08:59Do you know...
0:08:59 > 0:09:01I'm hating the word "holiday"?
0:09:01 > 0:09:03Thank you so much for the canapes the other night.
0:09:03 > 0:09:05'I'm not going to a ruddy camp.'
0:09:05 > 0:09:09It's a little bit more sophisticated than going on holiday.
0:09:09 > 0:09:11I prefer to use "travelling",
0:09:11 > 0:09:14but please, you know, I'm just being pedantic.
0:09:14 > 0:09:16Being a pain.
0:09:21 > 0:09:23Go on.
0:09:23 > 0:09:25Most people can't understand why we're in Chester.
0:09:25 > 0:09:28Most people go, "Well, where's Chester?"
0:09:28 > 0:09:31You know, they do expect us to be in Sloane Square, or, you know,
0:09:31 > 0:09:35one of the Stepford Wives, kind of, all kind of cloned, et cetera.
0:09:35 > 0:09:36GIRL COUGHS
0:09:36 > 0:09:37Cardie.
0:09:37 > 0:09:40We're going to my nan's first,
0:09:40 > 0:09:43cos she'll do the school run for me this morning.
0:09:43 > 0:09:46Single mum Kelsey joined the company last year,
0:09:46 > 0:09:50but has worked in sales since leaving school.
0:09:50 > 0:09:53I've been in travel for seven years, because I worked for, like,
0:09:53 > 0:09:55Thomas Cook and Co-op Travel.
0:09:55 > 0:09:59But then this is luxury travel and it's a tour operator,
0:09:59 > 0:10:01so it's completely different.
0:10:03 > 0:10:06The sales team salaries start at £18,000 a year,
0:10:06 > 0:10:10plus commission, if they hit their targets.
0:10:10 > 0:10:11Do you have to be posh to work here?
0:10:11 > 0:10:14- SHE LAUGHS - I am not posh at all.
0:10:16 > 0:10:18I have a phone voice, you know.
0:10:18 > 0:10:20You've always got to be professional.
0:10:20 > 0:10:24"Good afternoon. ITC Luxury Travel, Kelsey speaking. How can I help?"
0:10:24 > 0:10:27To enable her staff to successfully sell holidays
0:10:27 > 0:10:29they have never experienced themselves,
0:10:29 > 0:10:32Jen has begun to send them on research trips.
0:10:33 > 0:10:35The next trip is to the Seychelles,
0:10:35 > 0:10:37and includes the private island
0:10:37 > 0:10:40where William and Kate spent their honeymoon.
0:10:43 > 0:10:46The Seychelles is one of the world's most exclusive places to go.
0:10:48 > 0:10:53They are the most beautiful collection of private islands.
0:10:53 > 0:10:55Some of them are so private that you need permission
0:10:55 > 0:10:57to even fly over them.
0:10:57 > 0:11:02People are going to the Seychelles for that extra level of luxury.
0:11:02 > 0:11:05It's exclusive, it's hidden, it's hard to get to,
0:11:05 > 0:11:08it's some of the best places that money can buy.
0:11:08 > 0:11:11The tour of the Seychelles will begin on North Island,
0:11:11 > 0:11:18where a team of 150 look after a maximum of 22 guests in 11 villas.
0:11:18 > 0:11:22A villa can cost up to £60,000 a week.
0:11:22 > 0:11:25Each villa's got a little private garden
0:11:25 > 0:11:29with a little private pathway that leads onto the beach.
0:11:29 > 0:11:31The guests that we have staying with us
0:11:31 > 0:11:33demand the very, very finest,
0:11:33 > 0:11:35and one of the things that we're well known for
0:11:35 > 0:11:38- is the attention to detail. - It's all about the detail.
0:11:38 > 0:11:40You know, there's a lot of thought that's gone into
0:11:40 > 0:11:42the design of these villas.
0:11:42 > 0:11:45If it's not done just right, it completely falls apart.
0:11:45 > 0:11:49I mean a very good example are these teardrop vases,
0:11:49 > 0:11:52and if the water level is not exactly right to the top,
0:11:52 > 0:11:55you're not going to get that effect, that magnification effect, you know?
0:11:55 > 0:11:59If you don't have that, it just looks like an empty vase.
0:11:59 > 0:12:01All the information of all of the guests we keep in a little...
0:12:01 > 0:12:04what we call a day sheet, which is essentially a cheat sheet
0:12:04 > 0:12:07that tells us really everything that we need to know about them.
0:12:07 > 0:12:09For us, delivering a truly luxurious experience
0:12:09 > 0:12:11is delivering what the guest wants.
0:12:11 > 0:12:15How far will you go to make sure they get the perfect experience?
0:12:15 > 0:12:16As far as it takes.
0:12:16 > 0:12:18A guest that visits us every year
0:12:18 > 0:12:22happens to be very into basketball, and prior to his arrival every year,
0:12:22 > 0:12:26we build a basketball court for him, to NBA specifications.
0:12:26 > 0:12:29What type of people come here? Who are the guests?
0:12:30 > 0:12:33THEY LAUGH
0:12:33 > 0:12:35This guy!
0:12:35 > 0:12:41No, we don't... That's something that we don't talk about at all.
0:12:41 > 0:12:45It's the reason why we're chosen as a private getaway,
0:12:45 > 0:12:49is our guests know that we'll never share any information about them.
0:12:50 > 0:12:53The secret guests on North Island
0:12:53 > 0:12:56will soon be joined by three of the sales team from Chester.
0:12:58 > 0:13:00I was absolutely gobsmacked when they told me.
0:13:00 > 0:13:03It's just an experience that I never thought I'd be able to have.
0:13:03 > 0:13:06It's one of the perks, the privileges of the job.
0:13:06 > 0:13:13So, it's nice to go out and see what it is that we are actually selling.
0:13:13 > 0:13:15Jen manages to get reduced rates,
0:13:15 > 0:13:19but still spends well over £100,000 a year on these research trips.
0:13:21 > 0:13:24The main focus of this trip is the private islands.
0:13:24 > 0:13:27We're doing really good in the resorts,
0:13:27 > 0:13:30but private islands are obviously that much more expensive
0:13:30 > 0:13:35and actually where we can benefit to those internet-based operators.
0:13:35 > 0:13:39You can read what the brochure says, you can go on the websites,
0:13:39 > 0:13:41but there is nothing that replaces first-hand experience,
0:13:41 > 0:13:44- first-hand knowledge. - On the beach, take your shoes off,
0:13:44 > 0:13:47because the beach is proper talcum powder, white sand.
0:13:47 > 0:13:50It's my recommendation to anyone that goes cos it's stunning.
0:13:50 > 0:13:52Made a note. "Take your shoes off."
0:13:52 > 0:13:53It's amazing.
0:13:53 > 0:13:57Not only is it then that they really get to experience the property
0:13:57 > 0:14:00and see what's right for one client above for another client,
0:14:00 > 0:14:02but they also develop the relationships
0:14:02 > 0:14:07with the people at the hotel that can give the waivers, the favours,
0:14:07 > 0:14:10and support them when the clients are actually in resort.
0:14:10 > 0:14:12Thank you very much.
0:14:12 > 0:14:15What roles do you think each of you might take on this trip?
0:14:15 > 0:14:17Mum.
0:14:17 > 0:14:19Thanks. Mum, yeah.
0:14:19 > 0:14:20Second mum.
0:14:20 > 0:14:23I'll play the child, because they're both mums.
0:14:23 > 0:14:25We'll look after Holly.
0:14:26 > 0:14:30Not everyone is after brand-new experiences.
0:14:31 > 0:14:36This 125-acre fruit farm in Somerset is run by Mervyn and Heather.
0:14:37 > 0:14:40They're in their 70s, but still work 51 weeks of the year,
0:14:40 > 0:14:44and go on one week's dream holiday.
0:14:44 > 0:14:46This is my husband, Mervyn.
0:14:48 > 0:14:49The present.
0:14:49 > 0:14:52I have been married to him for 48 years.
0:14:52 > 0:14:54Are you still romantic?
0:14:54 > 0:14:56Yeah, we are, cos you get treats when you're romantic.
0:14:56 > 0:14:59- Oh, my goodness. - You get flowers, don't you?
0:14:59 > 0:15:01Oh, it's me. I thought you meant you.
0:15:01 > 0:15:03Get your mind out of the gutter.
0:15:05 > 0:15:07Why this choice in dress sense, Mervyn?
0:15:07 > 0:15:11I went to school in shorts, and I've stayed in shorts ever since.
0:15:11 > 0:15:13What does Heather think of your choice of dress?
0:15:13 > 0:15:15- She's got used to it by now. - She doesn't like it.
0:15:17 > 0:15:19Has he got shorts for every occasion?
0:15:19 > 0:15:20Yes.
0:15:22 > 0:15:25These are the holiday ones. Smart pair like that.
0:15:27 > 0:15:28A pink pair.
0:15:29 > 0:15:31And this is your bedroom?
0:15:31 > 0:15:34Yes. She gets invited in now and again.
0:15:36 > 0:15:38He's got a good sense of humour, this one, Heather.
0:15:38 > 0:15:41- I know.- Is that what attracted you to him?
0:15:41 > 0:15:43I think so, to start with.
0:15:43 > 0:15:45It's worn a bit thin now.
0:15:47 > 0:15:49After making money manufacturing in Bermuda,
0:15:49 > 0:15:53Mervyn returned to the UK 38 years ago
0:15:53 > 0:15:55to run a successful farming business.
0:15:55 > 0:15:59That orchard there is cherries,
0:15:59 > 0:16:02and over that side of the farm is the cider.
0:16:02 > 0:16:04What kind of boss would you say you are?
0:16:04 > 0:16:06I'm probably a bastard, but...
0:16:06 > 0:16:09if they're not pulling their weight, they have to go.
0:16:09 > 0:16:11I've been chased with a machete.
0:16:11 > 0:16:13Luckily, he was thick enough
0:16:13 > 0:16:15to know that I was standing in front of a glass window
0:16:15 > 0:16:20and I could see him coming up behind me, so I turned round and said,
0:16:20 > 0:16:23"If you can't do it to my face, then don't do it behind my back."
0:16:23 > 0:16:2612 years ago, Mervyn found a holiday destination
0:16:26 > 0:16:28that suited him perfectly,
0:16:28 > 0:16:31and he's been going back there ever since.
0:16:38 > 0:16:40Welcome to Jamaica Inn.
0:16:40 > 0:16:42Because we were built in 1950,
0:16:42 > 0:16:45we got first pick along the whole coastline,
0:16:45 > 0:16:48so for just 52 suites on property,
0:16:48 > 0:16:51even if we're fully booked, it's never crowded on our beach.
0:16:51 > 0:16:53What reaction do people have
0:16:53 > 0:16:56when they see the place for the first time?
0:16:56 > 0:16:58The most common word I hear is "wow".
0:16:58 > 0:17:00What kind of holidays do you like?
0:17:00 > 0:17:02- HEATHER:- Lazy ones. - Yes.
0:17:02 > 0:17:05We work 24 hours a day back here,
0:17:05 > 0:17:08so that is the one time when we don't do anything.
0:17:08 > 0:17:09We don't like the television,
0:17:09 > 0:17:11we don't like the radio
0:17:11 > 0:17:16and we don't necessarily need newspapers cos it's a holiday.
0:17:16 > 0:17:18This is our main building.
0:17:18 > 0:17:21The design of the hotel is pretty colonial.
0:17:21 > 0:17:24In here, we have our library, where there's lots of history.
0:17:24 > 0:17:28That's Marilyn Monroe on her honeymoon with Arthur Miller.
0:17:28 > 0:17:30Do you get lots of film stars staying here?
0:17:30 > 0:17:33Yes, we do. Let me grab my list.
0:17:33 > 0:17:35I have a list of approved persons.
0:17:35 > 0:17:38I can just refresh my memory. Ah, celebrity guests.
0:17:38 > 0:17:44We have Princess Margaret, Winston Churchill, Mr TS Eliot,
0:17:44 > 0:17:48Noel Coward, Errol Flynn, Kate Moss.
0:17:48 > 0:17:51And I'm sure there's an even longer list that we can't see.
0:17:51 > 0:17:53- LAUGHING:- Oh, yes. Much longer list.
0:17:55 > 0:17:59Accommodation at the Jamaica Inn costs up to £1,200 per night.
0:17:59 > 0:18:03Mervyn and Heather are going for nine nights.
0:18:03 > 0:18:04Do you ever think,
0:18:04 > 0:18:07"Oh, we could just go to, like, Tenerife and sit on the beach"?
0:18:07 > 0:18:10What, with the hoi polloi? Nope.
0:18:10 > 0:18:15It's like having a Ford Mondeo or a Bentley.
0:18:15 > 0:18:18If you can afford a Bentley, you're going to have a Bentley.
0:18:18 > 0:18:20We don't want to be the richest people in the graveyard.
0:18:20 > 0:18:22Hardly think that would happen.
0:18:22 > 0:18:23No.
0:18:26 > 0:18:29Jane and Michael's cruise is approaching St Barths,
0:18:29 > 0:18:32one of the most exclusive islands in the Caribbean.
0:18:33 > 0:18:36Passengers have the day to explore.
0:18:36 > 0:18:38If you've been on that number of cruises...
0:18:38 > 0:18:39Mm.
0:18:39 > 0:18:41..what's the difference between that
0:18:41 > 0:18:43and someone who's gone for the first time? What do you do?
0:18:45 > 0:18:46Don't get off.
0:18:48 > 0:18:50Because everybody else gets off
0:18:50 > 0:18:53and we have this beautiful yacht to ourselves.
0:18:53 > 0:18:56St Barths is an exception.
0:18:56 > 0:19:00St Barths is the sort of St Tropez of the Caribbean, if you like.
0:19:00 > 0:19:02The celebrities, they go to St Barths.
0:19:02 > 0:19:06You know, all the millionaires bring their yachts to St Barths.
0:19:07 > 0:19:12- Look at these ones.- Yeah. - Beautiful. Absolutely beautiful.
0:19:12 > 0:19:14- Are there famous people here now, do you know?- No.
0:19:14 > 0:19:19- There was last week.- Apart from us. - Ellen DeGeneres was here and...
0:19:19 > 0:19:21Kim Kardashian.
0:19:21 > 0:19:23And Prince was here.
0:19:23 > 0:19:25Robin Thicke, who I've never heard of.
0:19:25 > 0:19:27- Yes, you do.- Oh, I have. - # Da-da-da. #
0:19:27 > 0:19:29- Of course.- That record that you can't bear.
0:19:29 > 0:19:30# Da-da-da. #
0:19:30 > 0:19:32- Oh, I get it. - SHE LAUGHS
0:19:32 > 0:19:38And this is where I saw Alan Whicker, on this very spot,
0:19:38 > 0:19:40which was a hero of mine.
0:19:40 > 0:19:42That beats Robin Thicke?
0:19:42 > 0:19:43Oh, God, yeah.
0:19:45 > 0:19:48- JEN:- It's kind of got that cachet of real success.
0:19:48 > 0:19:52Obviously, hugely glamorous, great shopping.
0:19:52 > 0:19:55One of the most, kind of, exclusive islands within the Caribbean.
0:19:59 > 0:20:01Every time I come to St Barths, there's this,
0:20:01 > 0:20:03"Oh, where am I going to go?"
0:20:03 > 0:20:05Here.
0:20:05 > 0:20:06Oh! Christine!
0:20:06 > 0:20:08Ooh, it's you!
0:20:08 > 0:20:12Jane has been shopping at Mascara for the last ten years.
0:20:12 > 0:20:14Oh, Christine, I love it!
0:20:14 > 0:20:18A one-off haute-couture dress can cost £800.
0:20:18 > 0:20:20- I can fly in it.- Yeah.
0:20:20 > 0:20:23How many of Christine's dresses would you say you have?
0:20:23 > 0:20:24Oh...
0:20:24 > 0:20:26Minimum, 50 pieces.
0:20:26 > 0:20:27Yes, it's a lot.
0:20:27 > 0:20:30She is full pedal. She really goes for it.
0:20:30 > 0:20:33- What do you mean? - Well, she's got the confidence.
0:20:33 > 0:20:36And she's always elegant. Mind you, that dress is far too short for her.
0:20:36 > 0:20:41- No, no, no, no. No, Christine, just completely... Like this.- Ah, OK.
0:20:41 > 0:20:44- Is looking good important to you? - Yes.
0:20:44 > 0:20:48Because I enjoy it. And, you know, I think I've spent so many years
0:20:48 > 0:20:52being very, very serious and having to concentrate on business,
0:20:52 > 0:20:56and I'm going to just enjoy the frivolity of it.
0:20:56 > 0:21:00- Let's have a look.- I thought everyone would be really glamorous.
0:21:00 > 0:21:01No. There is a dress code,
0:21:01 > 0:21:04but it's certainly not tuxedo for men.
0:21:04 > 0:21:05- I like it.- I love it.
0:21:05 > 0:21:07Yeah, I prefer it. Yeah.
0:21:07 > 0:21:08They call it yacht casual.
0:21:08 > 0:21:10Would this be yacht casual?
0:21:10 > 0:21:14Hah! Well, I must admit, one day, a woman did say to me,
0:21:14 > 0:21:18she came up to me, she said, "So, is this what they call yacht casual?"
0:21:18 > 0:21:21- And I went, "In Jane's world, yes." - SHE LAUGHS
0:21:21 > 0:21:24- Are you going for it, Jane? - I'm going for it. Why not?
0:21:24 > 0:21:27I would also like to just point out that the dress I'm wearing
0:21:27 > 0:21:29did come from Zara for £17.99.
0:21:29 > 0:21:32Mwah! Mwah!
0:21:32 > 0:21:33Thank you. Bye-bye.
0:21:33 > 0:21:35Bye-bye.
0:21:36 > 0:21:39Mervyn may be a creature of habit,
0:21:39 > 0:21:43continually returning to the same colonial Jamaican retreat,
0:21:43 > 0:21:45but this year, he wants a change.
0:21:45 > 0:21:47He's invited along a guest.
0:21:47 > 0:21:50This is our daughter, Samantha.
0:21:50 > 0:21:52She's quite feisty.
0:21:52 > 0:21:57She's coming with us to Jamaica, which will...be fun, I hope.
0:21:57 > 0:21:59Her father offered to pay for it,
0:21:59 > 0:22:05so I think that was quite a deciding, um...factor.
0:22:05 > 0:22:07How much does your holiday cost you?
0:22:07 > 0:22:10That's for me to know and you to find out.
0:22:11 > 0:22:15After 14 years of working in hospitals overseas,
0:22:15 > 0:22:18Samantha has recently returned to live with her parents.
0:22:18 > 0:22:21When you see what he does and how he works,
0:22:21 > 0:22:25you can't really sit on a sofa on a Saturday morning
0:22:25 > 0:22:29in your pyjamas and drink coffee and think, "What shall I do today?"
0:22:29 > 0:22:32So, nurse/farming assistant.
0:22:35 > 0:22:37What's their relationship like?
0:22:37 > 0:22:40It's very good, except that she will answer him back
0:22:40 > 0:22:42if he says anything she doesn't like,
0:22:42 > 0:22:45whereas I've just learnt to sort of ignore it
0:22:45 > 0:22:47and go along with everything.
0:22:48 > 0:22:51What's your dad like as a boss, then?
0:22:52 > 0:22:55Usually very fair.
0:22:55 > 0:22:58But if he gets cross or upset, run for your life.
0:23:00 > 0:23:03Don't you believe what she says. She's making me out to be an ogre.
0:23:03 > 0:23:06I'm...I'm a lovely fella, really.
0:23:06 > 0:23:08Cheeky one, isn't he?
0:23:08 > 0:23:11He's very cheeky. But everybody loves him.
0:23:16 > 0:23:18Hello, how are you?
0:23:18 > 0:23:22Oh! Get me to that bar.
0:23:22 > 0:23:24# Get me to the... #
0:23:24 > 0:23:27Does Jane know how to get the party started?
0:23:27 > 0:23:28She IS the party.
0:23:28 > 0:23:31LAUGHTER
0:23:31 > 0:23:33You didn't see her dancing on a table yet?
0:23:33 > 0:23:37Your motto is, "More is more". Is that what it is?
0:23:37 > 0:23:39My motto? More is more.
0:23:39 > 0:23:43Jane and Michael have been together for nearly 30 years.
0:23:43 > 0:23:46When they met, she was building her business
0:23:46 > 0:23:50and he ran an architectural design practice.
0:23:50 > 0:23:55The holidays that I went on when I was working were disasters.
0:23:55 > 0:23:56Utter disasters.
0:23:56 > 0:23:59I would work my cotton socks off
0:23:59 > 0:24:01to get away to go on holiday
0:24:01 > 0:24:05and then having got away, I would absolutely collapse.
0:24:05 > 0:24:09I was a wreck. And all I needed to do was sleep.
0:24:10 > 0:24:11- What's on the plan?- Drinks.
0:24:11 > 0:24:13We're going to go for drinks in the bar.
0:24:13 > 0:24:18The biggest luxury of all of having retired, is time.
0:24:18 > 0:24:21- You are just the person I need to see.- Welcome!
0:24:21 > 0:24:22Full stop.
0:24:22 > 0:24:24That's the biggest luxury.
0:24:24 > 0:24:26Oh, you're wet.
0:24:26 > 0:24:28Let's go to my favourite seat.
0:24:28 > 0:24:30What do you love about champagne?
0:24:30 > 0:24:33Oh. When Michael and I first met,
0:24:33 > 0:24:37we really, seriously didn't have any money at all.
0:24:37 > 0:24:41And it was my birthday and he bought me half a bottle of Bollinger.
0:24:41 > 0:24:46We opened the bottle and both of us just went, "Aaaaah!"
0:24:46 > 0:24:47It was like nectar.
0:24:47 > 0:24:50It was just like a light went on in our lives.
0:24:50 > 0:24:54And I have loved champagne from that moment on.
0:24:54 > 0:24:56- POP! - Yay!
0:24:56 > 0:25:00It's joyous. I mean, just to hear that, "Pop!"
0:25:00 > 0:25:03It's just, like, instantly, I feel wonderful.
0:25:03 > 0:25:07I mean, it's just like... Love it! Love it, love it, love it!
0:25:07 > 0:25:09Cheers, darling.
0:25:13 > 0:25:15The first few years when we retired, we travelled,
0:25:15 > 0:25:18but it was the same manic travelling as we were working.
0:25:18 > 0:25:21It took us five or six years to get to the point
0:25:21 > 0:25:24where we can actually just come on board and relax.
0:25:24 > 0:25:27And, you know, why wouldn't you be with these great guys?
0:25:27 > 0:25:30They're our friends. They're family.
0:25:30 > 0:25:32- Well...- I-I... This one...
0:25:32 > 0:25:34We're the rich uncles and aunts.
0:25:34 > 0:25:38We...we... Mwah! We...we love one another.
0:25:38 > 0:25:41Did you ever think of having a family yourself?
0:25:41 > 0:25:45Michael, did we ever think about having a family? No. No. It was...
0:25:45 > 0:25:49- We had employees. I mean, they were bad enough.- No, I never...
0:25:49 > 0:25:51You never wanted to be a mum?
0:25:51 > 0:25:52Look at me, look at me.
0:25:52 > 0:25:55No. From an early age. Nuh-huh.
0:25:55 > 0:25:58- You never wanted to be a mum? - No, never.
0:25:58 > 0:26:01I never, ever wanted to be a mother, no.
0:26:02 > 0:26:06And now I'm going to come across as the...(bitch from hell), you know.
0:26:06 > 0:26:09- Why do you say that? - Well, because it doesn't sound...
0:26:09 > 0:26:13You know, most...most women do have that need, or...
0:26:13 > 0:26:16Not need. That sounds... I don't...
0:26:16 > 0:26:18Well, it's called a maternal instinct.
0:26:18 > 0:26:20- It's not a need, it's an instinct. - Instinct.
0:26:20 > 0:26:23And I just didn't have that instinct.
0:26:23 > 0:26:25Seriously, I definitely didn't.
0:26:26 > 0:26:31This evening in Chester, there's a party taking place in the office.
0:26:31 > 0:26:33MUSIC: The Birdie Song by The Tweets
0:26:36 > 0:26:39Tomorrow morning, Natalie, Kelsey and Holly
0:26:39 > 0:26:42are heading off on a week's research trip to the Seychelles.
0:26:46 > 0:26:49I can't think why you'd want to leave this lovely weather(!)
0:26:49 > 0:26:52I know. I woke up this morning and I could hear the rain outside,
0:26:52 > 0:26:53and I was thinking,
0:26:53 > 0:26:56"Ah, what a shame, I'm off to the Seychelles tonight."
0:26:56 > 0:27:00I've just been and met my mum and dad for a coffee, and they said,
0:27:00 > 0:27:02"Oh, you're so lucky, going off to the sun on a day like this."
0:27:02 > 0:27:05I said, "Well, you know, it's part of the job." Ha-ha!
0:27:05 > 0:27:07- You'll cope.- I'll have to.
0:27:07 > 0:27:08Someone's got to do it!
0:27:11 > 0:27:13Your friends must just hate you.
0:27:13 > 0:27:15Yeah, they do. I've been to Morocco,
0:27:15 > 0:27:18Miami and Turks and Caicos, as well, already this year with work,
0:27:18 > 0:27:21so this is my third trip.
0:27:21 > 0:27:24Mm! Ah, Mummy will miss you.
0:27:24 > 0:27:26SHE CHUCKLES
0:27:26 > 0:27:29Yeah? I'll leave you with Daddy!
0:27:29 > 0:27:32Oh, good girl. Bye-bye, sweetie. Bye-bye.
0:27:32 > 0:27:34I'll text you. Bye.
0:27:36 > 0:27:37Oh! Worst mum in the world.
0:27:37 > 0:27:39I'll try not to think about her too much
0:27:39 > 0:27:44because I think if you dwell about home a lot on these sorts of trips,
0:27:44 > 0:27:45you could become quite homesick.
0:27:45 > 0:27:47So it's quite a busy itinerary,
0:27:47 > 0:27:50which helps to not miss home too much.
0:27:50 > 0:27:53- Hi!- I can't believe you've braved flip-flops!
0:27:53 > 0:27:55- I know. Are you all right? - Yeah. Are you?
0:27:55 > 0:27:58- THEY GIGGLE - Yeah. Let me fill you in on Kelsey.
0:27:58 > 0:28:01- Oh, God. Last night? - So, texted this morning, I went,
0:28:01 > 0:28:02"Morning. How are you feeling?"
0:28:02 > 0:28:05She said, "I don't know how I'm going to get through the day.
0:28:05 > 0:28:06"I can't remember getting home."
0:28:06 > 0:28:10- Oh, no! And now she's got a 12-hours' flight to do.- Yeah.
0:28:10 > 0:28:11- Hi!- Hi!
0:28:11 > 0:28:13- THEY GIGGLE - How are you feeling?
0:28:13 > 0:28:15Horrendous! What a night!
0:28:15 > 0:28:18- You don't look horrendous.- No.
0:28:18 > 0:28:20- Power of make-up, girls. - THEY LAUGH
0:28:22 > 0:28:26I sent the biggest apology this morning to Alexis.
0:28:26 > 0:28:29- Oh, at least you weren't actually ill, though.- And she went...
0:28:29 > 0:28:31- Yeah, I was throwing up. - Oh, in the car?
0:28:31 > 0:28:33Well, at the side, but I don't know what was...
0:28:33 > 0:28:37- Classy bird(!)- I said, "I don't know if I've, um...
0:28:37 > 0:28:39"If I've made any mess or something, just let me know
0:28:39 > 0:28:42"and I'll pay for it to be cleaned."
0:28:42 > 0:28:45She was like, "Don't be silly. We all get in that state."
0:28:45 > 0:28:48- THEY CHUCKLE - I was like, "Oh, thanks, Alexis."
0:28:48 > 0:28:51I don't even know where the handle is. Oh, it's there.
0:28:53 > 0:28:57'Before starting here, I'd never travelled long haul.'
0:28:57 > 0:29:00I was your bucket-and-spade type of gal
0:29:00 > 0:29:03in Spain, Canaries,
0:29:03 > 0:29:05on my package holidays.
0:29:05 > 0:29:08And so before I came here, I didn't realise
0:29:08 > 0:29:11that this type of thing existed.
0:29:11 > 0:29:15So everything that I've seen has just blown my mind.
0:29:15 > 0:29:18- Upgraded to Business!- Whoo-hoo!
0:29:18 > 0:29:21Door A for Business.
0:29:21 > 0:29:25The amount of people on my news feed that go sick at me,
0:29:25 > 0:29:27then they're like, "Who are you?"
0:29:27 > 0:29:31I'm feeling very spoiled, but it's nice. I like it!
0:29:31 > 0:29:33And have you got a drink?
0:29:33 > 0:29:36My...my fizz, my champagne.
0:29:36 > 0:29:39That girl partying at the weekend in Ibiza
0:29:39 > 0:29:41and now she's in the Seychelles. What?!
0:29:41 > 0:29:43SHE LAUGHS
0:29:43 > 0:29:45Night!
0:29:47 > 0:29:52At the Jamaica Inn, they try to keep everything as it was 50 years ago.
0:29:52 > 0:29:56Preparations are underway for the arrival of the new guests.
0:29:58 > 0:29:59OK. Ah, sweet!
0:29:59 > 0:30:03We have Heather and Mervyn returning for nine nights
0:30:03 > 0:30:08and they are bringing in their daughter with them this time.
0:30:09 > 0:30:11How did you two meet?
0:30:11 > 0:30:15We met in Bermuda, where we'd both gone out to work.
0:30:15 > 0:30:19And I don't think we took to each other to start with.
0:30:19 > 0:30:21Mervyn was engaged to somebody else.
0:30:21 > 0:30:25- Ssh!- And I was... Huh!
0:30:25 > 0:30:27- A loose woman.- Playing the field.
0:30:27 > 0:30:31And then Mervyn was taken to hospital because he'd been ill
0:30:31 > 0:30:35and he'd come back from hospital and we met on a beach.
0:30:35 > 0:30:37- I think I wrote to your girlfriend. - You did.
0:30:37 > 0:30:40Engaged woman, fiancee, whatever they're called.
0:30:40 > 0:30:44And I had to tell her that, I'm sorry, but that was off.
0:30:44 > 0:30:46So it's quite shameful, really.
0:30:46 > 0:30:49After a month, we were married.
0:30:49 > 0:30:52Was it quite unusual to meet someone and get married that quickly?
0:30:52 > 0:30:55No. You don't try the goods until you've bought it.
0:31:01 > 0:31:04He tends to say what he thinks
0:31:04 > 0:31:09and doesn't always think of the consequences.
0:31:09 > 0:31:12He never means any harm by what he says,
0:31:12 > 0:31:15but his lack of filter can get him into trouble.
0:31:18 > 0:31:21- What are we making, Nichola? - This is a swan.
0:31:22 > 0:31:25And how many swans do you make a day?
0:31:25 > 0:31:26Oh! It all depends.
0:31:26 > 0:31:29Sometimes I make a different design and the guests come and say to me,
0:31:29 > 0:31:31"Could you make a swan for me?"
0:31:31 > 0:31:33And I have to pull it back up and make another one.
0:31:34 > 0:31:37Would you say the guests who come here have high standards?
0:31:37 > 0:31:40Yes. Yes. They're looking for the best.
0:31:42 > 0:31:44Miss Marsh, give me a minute.
0:31:44 > 0:31:48Um...let me just point out, um...unwanteds.
0:31:48 > 0:31:51Would people really expect that you get two ants
0:31:51 > 0:31:54out of their room before they arrive?
0:31:54 > 0:31:57You want to always give a very good first impression.
0:31:57 > 0:32:01You just never know, um... after a long trip,
0:32:01 > 0:32:03the psyche of someone.
0:32:03 > 0:32:06And if they saw, you know, an ant in their room,
0:32:06 > 0:32:09it might give them a little bit of cause for concern.
0:32:11 > 0:32:13How discerning are you both?
0:32:13 > 0:32:16I would like to say we're very discerning.
0:32:16 > 0:32:18Yeah, with a capital S.
0:32:18 > 0:32:20SHE LAUGHS
0:32:20 > 0:32:24This will be Mervyn and Heather's seventh holiday at the hotel,
0:32:24 > 0:32:29but their first stay in the premier accommodation, a seafront cottage.
0:32:33 > 0:32:35Oh, wow! Oh, wow!
0:32:37 > 0:32:38Are you happy, Heather?
0:32:38 > 0:32:42- Well, I suppose you could say happy, yes. It's lovely.- Ecstatic.
0:32:42 > 0:32:44THEY CHUCKLE
0:32:44 > 0:32:47There are no real words. It's just...heaven.
0:32:47 > 0:32:51All sorts of things happen in the plunge pool, so I'm led to believe,
0:32:51 > 0:32:53by novels you read.
0:32:53 > 0:32:55HE CHUCKLES
0:32:55 > 0:32:58- Novels? He doesn't read novels. - I was going to say, he doesn't read.
0:32:58 > 0:33:00What's your verdict?
0:33:00 > 0:33:03When you get back to England,
0:33:03 > 0:33:06can you go down to Somerset and lock up?
0:33:06 > 0:33:08Tell everybody we won't be back?
0:33:08 > 0:33:10HE LAUGHS
0:33:10 > 0:33:13Natalie, Kelsey and Holly's work trip has begun.
0:33:13 > 0:33:17They've landed on the largest island in the Seychelles.
0:33:17 > 0:33:21- Hi!- Hi! Helicopter!- We're just about to board the helicopter!
0:33:21 > 0:33:24- Hi!- To transfer to and from North Island,
0:33:24 > 0:33:29the owners recommend chartering a helicopter for around £1,200.
0:33:32 > 0:33:35Like all guests, the team have been asked to send ahead
0:33:35 > 0:33:37a list of their likes and dislikes
0:33:37 > 0:33:42so their personal attendant can customise their experience.
0:33:42 > 0:33:44Looking forward to receive my guests.
0:33:44 > 0:33:47Three guests from Britain.
0:33:47 > 0:33:49So I'm used to their culture. I understand them very well.
0:33:49 > 0:33:52So what do you know about British women, then?
0:33:52 > 0:33:54I know they like vodka,
0:33:54 > 0:33:57they like gin, they like wine.
0:33:57 > 0:34:00Some, they like sushi, sashimi.
0:34:00 > 0:34:03That information help me to understand them.
0:34:04 > 0:34:06What type of people come here, Fred?
0:34:06 > 0:34:08Everyone is allowed here.
0:34:08 > 0:34:11Some, you know, they work hard to come here.
0:34:13 > 0:34:15A guy, a Fred, like me,
0:34:15 > 0:34:18can take me maybe 15 years to come here for two nights.
0:34:18 > 0:34:21While others, take them two months to come here.
0:34:21 > 0:34:23So I can say they can come,
0:34:23 > 0:34:26but there's a... there's a difference still.
0:34:26 > 0:34:30So this is your beautiful home. Welcome, welcome home!
0:34:30 > 0:34:32We've got to a stage in the world
0:34:32 > 0:34:34where they all kind of have the same things.
0:34:34 > 0:34:36So you get your Bang & Olufsen surround sound
0:34:36 > 0:34:37and your plasma screens
0:34:37 > 0:34:41and your Egyptian cotton sheets and your sunken baths
0:34:41 > 0:34:45and outdoor showers and infinity pools and blah, blah, blah.
0:34:45 > 0:34:47Fred here will be taking care of you.
0:34:47 > 0:34:52But all hotels of a five-star standard offer that.
0:34:52 > 0:34:57What makes something really special is always the service.
0:34:57 > 0:35:00Every time I come here, I'll be ringing the bell...
0:35:02 > 0:35:03..for your privacy.
0:35:03 > 0:35:05It's always the things that they do above and beyond,
0:35:05 > 0:35:08the fact that they know you, they know what you like.
0:35:08 > 0:35:11They stock the mini bar with the drinks that you particularly like.
0:35:11 > 0:35:13So I saw your request, the gin.
0:35:13 > 0:35:17- So you'll love this one. - Thank you!- I'm sure we will!
0:35:17 > 0:35:18THEY LAUGH
0:35:18 > 0:35:22There's butlers and concierge people whose sole job
0:35:22 > 0:35:26is to make them have the best experience. And they're wonderful!
0:35:26 > 0:35:29If a big spider comes in in the middle of the night and we need you,
0:35:29 > 0:35:31how long will it take to get you here?
0:35:31 > 0:35:34Oh, a spider will be very fast. Quick, quick, quick!
0:35:34 > 0:35:36- Good, good!- Quick, quick. - THEY LAUGH
0:35:37 > 0:35:40At the Jamaica Inn, the staff look after 48 suites
0:35:40 > 0:35:42spread over eight acres.
0:35:42 > 0:35:44- Over there? - No, right there, under those trees.
0:35:44 > 0:35:47The beach is only open to the paying guests.
0:35:47 > 0:35:50Are these your favourite seats, then, Mervyn?
0:35:50 > 0:35:53- No.- Well, because... - He usually goes bang in the middle.
0:35:53 > 0:35:55..these are virgin skins,
0:35:55 > 0:36:00when we're used to it, we'll move further in the middle.
0:36:00 > 0:36:02If they get burnt, they go, "Don't touch me!"
0:36:02 > 0:36:04And then my holiday is ruined.
0:36:05 > 0:36:08Given the choice, what do you like to do on holiday, Mervyn?
0:36:09 > 0:36:10Nothing.
0:36:11 > 0:36:15Relax, unwind, and that's it.
0:36:15 > 0:36:17Provided the sea goes in and out
0:36:17 > 0:36:19and the sun comes in and out
0:36:19 > 0:36:21and the bed's there, what more do you need?
0:36:26 > 0:36:31This young lady is going to supply us with rum punches and water.
0:36:31 > 0:36:34Why did you decide not to have any more children?
0:36:34 > 0:36:38If you'd have seen the trouble that we went through with the first one,
0:36:38 > 0:36:42there was no way I was going through it again with another one.
0:36:42 > 0:36:44The doctor said, "It's touch and go
0:36:44 > 0:36:46"whether you get one back or two back."
0:36:46 > 0:36:48I thought, "No more after this.
0:36:48 > 0:36:50"If we get through this one, that's it."
0:36:50 > 0:36:52But, er...I think she's a good girl.
0:36:52 > 0:36:54I mean, she's my child
0:36:54 > 0:36:56and I'll always think the stars shine out of her arse.
0:36:56 > 0:36:58I hope she enjoys it.
0:36:59 > 0:37:01Because she has a stressful job.
0:37:02 > 0:37:05And when she's got to treat people younger than her
0:37:05 > 0:37:10that have got a life expectancy of that much, it gets to her.
0:37:10 > 0:37:13But she... she shoulders it very well.
0:37:13 > 0:37:15You all work very hard, though.
0:37:15 > 0:37:19We work hard so we can enjoy ourselves.
0:37:20 > 0:37:22And if we weren't... Look out.
0:37:22 > 0:37:24Hi! I'm here with our signature drink,
0:37:24 > 0:37:27our Planter's Punch, a rum-based drink.
0:37:27 > 0:37:28They are the best.
0:37:31 > 0:37:34What are your guilty pleasures in life?
0:37:34 > 0:37:36Do you want to know all their names?
0:37:36 > 0:37:38SHE STIFLES A LAUGH
0:37:40 > 0:37:42I haven't got any guilty pleasures. Maybe a...
0:37:42 > 0:37:45- We like to eat out occasionally. - Yeah.
0:37:45 > 0:37:50And we like to drink occasionally, but not to excess,
0:37:50 > 0:37:52believe it or not, normally.
0:37:52 > 0:37:56"Dear Holly, Natalie and Kelsey, very warm welcome to North Island.
0:37:56 > 0:37:59"May you have a truly wonderful and unforgettable stay with us."
0:37:59 > 0:38:01POP! ALL: Aw!
0:38:01 > 0:38:02THEY CHUCKLE
0:38:02 > 0:38:05- Thank you!- Thank you! - You're welcome.
0:38:07 > 0:38:10- So, when does the work actually start, then?- Now!
0:38:10 > 0:38:12- Right now!- We're working!
0:38:12 > 0:38:14Refilling time! ALL: Whoo-hoo!
0:38:14 > 0:38:16THEY LAUGH
0:38:16 > 0:38:18Fred, have you not got your bikini?
0:38:18 > 0:38:20THEY LAUGH
0:38:21 > 0:38:24- Thank you.- I can try one.
0:38:24 > 0:38:25- FRED LAUGHS - You can try one.
0:38:27 > 0:38:31- Thank you.- Enjoy!- Thank you! - Thank you very much!
0:38:31 > 0:38:33I just think the staff are amazing.
0:38:33 > 0:38:37They can't do enough for you, which is great to tell our clients.
0:38:38 > 0:38:40You know, like, if you were a client
0:38:40 > 0:38:43and your butler was just, like, stood around all day, I wouldn't...
0:38:43 > 0:38:46- You'd feel bad. - I'd feel a bit uncomfortable.
0:38:46 > 0:38:49- You just want them to, like, be your friend, don't you?- Yeah.- Yeah.
0:38:51 > 0:38:56Jane and Michael's cruise has reached the British Virgin Islands.
0:38:56 > 0:39:00To end every week, the crew throw the guests their signature party
0:39:00 > 0:39:02on the tiny island of Jost Van Dyke.
0:39:02 > 0:39:08All right, so today is one day that we do the beach barbecue.
0:39:09 > 0:39:12We have a place where you can eat,
0:39:12 > 0:39:14you can drink and you can socialise.
0:39:14 > 0:39:17Why wouldn't you want to do something like that?
0:39:18 > 0:39:22Life is not fair, so let's start off with that.
0:39:24 > 0:39:26Whether you agree with it or not,
0:39:26 > 0:39:30a Philippine girl, who is eminently qualified,
0:39:30 > 0:39:32she's probably got a degree, even,
0:39:32 > 0:39:35and she can only get a job as a cleaner.
0:39:35 > 0:39:38It is damn hard work. It's seven days a week.
0:39:39 > 0:39:40They have a plan in life.
0:39:40 > 0:39:43Their kids are being brought up by the grandparents
0:39:43 > 0:39:46and when they're mid-30s, they'll come home,
0:39:46 > 0:39:48they will then set up a business,
0:39:48 > 0:39:51they will then be grandparents, and so the cycle goes on.
0:39:51 > 0:39:54All right, let's take off our shoes.
0:39:54 > 0:39:56Just throw them on the beach.
0:39:56 > 0:39:58Whoa!
0:39:58 > 0:39:59HE LAUGHS
0:39:59 > 0:40:02I'm just intrigued and I'm inspired
0:40:02 > 0:40:05by the way these people have lived their life.
0:40:05 > 0:40:07The crew, I think, are our friends.
0:40:07 > 0:40:11I mean, what they think of us is another matter.
0:40:11 > 0:40:13We certainly respect and love them.
0:40:15 > 0:40:18The Jamaica Inn does not have in-room butlers,
0:40:18 > 0:40:22but it does pride itself on the unique service it provides.
0:40:22 > 0:40:24- Oh, wow!- Whoa! Whoa-whoa-whoa!
0:40:24 > 0:40:26Quick, quick, quick, quick!
0:40:29 > 0:40:32- Good morning!- Morning!- Morning! - BANG!
0:40:32 > 0:40:34THEY LAUGH
0:40:37 > 0:40:40- Oh, wouldn't that have been awful! - They didn't get that, right?
0:40:40 > 0:40:42THEY LAUGH
0:40:42 > 0:40:44What's your relationship with the staff when you're on holiday?
0:40:44 > 0:40:47Customer and...and...and staff.
0:40:47 > 0:40:49Don't trip over your shoelace.
0:40:49 > 0:40:52- My shoelace?- Yeah. - I would have to do it like this.
0:40:52 > 0:40:54THEY LAUGH
0:40:54 > 0:40:58You don't cross the path of trying to be their buddy.
0:41:02 > 0:41:04Hey, Din-Din! How you doing?
0:41:04 > 0:41:06Hello! I'm good.
0:41:06 > 0:41:08- Thank you.- Voila!
0:41:08 > 0:41:09Voila!
0:41:09 > 0:41:13Hello! Welcome to the beach! Nice to see you!
0:41:13 > 0:41:15- How are you, my dear?- I'm fine.
0:41:15 > 0:41:17- Champagne, honey.- Thank you, sweetheart.- Nice to see you.
0:41:17 > 0:41:21Do you feel more comfortable with the staff, or with the guests?
0:41:21 > 0:41:24Oh, gosh! Um...if I don't know the guests,
0:41:24 > 0:41:26if I've just met them, the crew, absolutely.
0:41:26 > 0:41:28They're my friends.
0:41:28 > 0:41:30They're just extraordinary, lovely people.
0:41:30 > 0:41:32What's the highlight of this beach party?
0:41:32 > 0:41:35The champagne and caviar splash, without a doubt.
0:41:35 > 0:41:38Suddenly will appear a surfboard,
0:41:38 > 0:41:40and it'll be floated in the water
0:41:40 > 0:41:44and we'll be all invited to go in and have, um...some caviar.
0:41:44 > 0:41:46- What larks!- What larks!
0:41:46 > 0:41:49What larks, a-ho! We will have larking about.
0:41:50 > 0:41:54As Jane and Michael signed up for a three-week cruise,
0:41:54 > 0:41:58this is their third champagne and caviar splash of the holiday.
0:42:03 > 0:42:05Kristoff!
0:42:07 > 0:42:09CHEERING
0:42:11 > 0:42:12LAUGHTER
0:42:15 > 0:42:17ALL: Whoa!
0:42:23 > 0:42:25Whoo! Ha-ha!
0:42:25 > 0:42:27Caviar survived!
0:42:27 > 0:42:29THEY LAUGH
0:42:31 > 0:42:35On North Island, the sales team are beginning work in earnest.
0:42:35 > 0:42:37- So hungry now. - I'm ready for something to eat.
0:42:37 > 0:42:39- Ready for breakfast. - Yeah, definitely.
0:42:41 > 0:42:43- Hi!- Morning!- Morning!- Hi!
0:42:45 > 0:42:47- Thank you!- Look at that!
0:42:47 > 0:42:48Gorgeous, isn't it?
0:42:48 > 0:42:50- Wow!- Morning.- Good morning!
0:42:50 > 0:42:53- Oh, wow!- Enjoy! - Thank you!- Thank you!
0:42:53 > 0:42:56I've heard that champagne goes very well with pancakes.
0:42:56 > 0:42:58Can I interest anybody for a little glass?
0:42:58 > 0:43:00- Yeah. Why not? - THEY LAUGH
0:43:01 > 0:43:04Part of work is to experience it as your guests would, so...
0:43:04 > 0:43:06- Yeah, definitely. - You can say no, as well.
0:43:06 > 0:43:09- Do the work trips work?- Absolutely.
0:43:09 > 0:43:11You know, why a client comes to us
0:43:11 > 0:43:13is because they want that first-hand knowledge.
0:43:13 > 0:43:17Today, Natalie has an extra assignment for Jane and Michael.
0:43:17 > 0:43:21She's booked them a holiday in the Seychelles for next month.
0:43:21 > 0:43:24- Thank you so much. - Oh, that was lovely. Thank you.
0:43:24 > 0:43:26They'll be staying on the main island,
0:43:26 > 0:43:30where apartments can be nearly £20,000 a week.
0:43:31 > 0:43:33Natalie has flown back to the resort
0:43:33 > 0:43:37to make sure everything is of an acceptable standard.
0:43:37 > 0:43:39This particular villa that I've booked them into
0:43:39 > 0:43:40is an ocean panoramic view,
0:43:40 > 0:43:42so they should have a gorgeous view of the ocean.
0:43:42 > 0:43:44That's something I'm keen to see,
0:43:44 > 0:43:46to make sure it is what it says on the tin.
0:43:46 > 0:43:47Have they got high expectations?
0:43:47 > 0:43:49They do have high expectations,
0:43:49 > 0:43:52but I'd have high expectations, you know, if I was in their position,
0:43:52 > 0:43:54travelling around the world,
0:43:54 > 0:43:56I had my pick of where I wanted to travel to.
0:43:56 > 0:43:57You know, I think you've got to.
0:43:57 > 0:44:00This is the actual villa number that Jane will be having?
0:44:00 > 0:44:01This is the actual villa number.
0:44:01 > 0:44:04- In fact, it's our highest ocean panoramic villa.- Perfect.
0:44:04 > 0:44:07- With a fantastic view over the ocean.- OK.
0:44:07 > 0:44:10Which I'm sure your guests will enjoy.
0:44:10 > 0:44:13- You feel like you're away from everything in your villa.- Oh, wow!
0:44:13 > 0:44:17So this is what they will... they will wake up to.
0:44:17 > 0:44:19- This is what they will experience. - Perfect.
0:44:19 > 0:44:22Can I take a couple of pictures of it so I can send them to her
0:44:22 > 0:44:25- before she gets here? - Yes. Please, please.- Brilliant.
0:44:25 > 0:44:28Often the complaints start with a little thing.
0:44:28 > 0:44:30If they arrive and they're not met by the top dog,
0:44:30 > 0:44:32then it can start degenerating from there.
0:44:32 > 0:44:36- Perfect. So, the room is through here, is it?- That's the room.
0:44:36 > 0:44:39What happens is people then look at there's a plug socket
0:44:39 > 0:44:42that hasn't been screwed in properly,
0:44:42 > 0:44:45or, you know, "My coffee was too cold,
0:44:45 > 0:44:49"My butler looked at me in the eye," whatever it might be.
0:44:49 > 0:44:51- You like it?- Yeah.
0:44:51 > 0:44:53But we've had all sorts of things, you know.
0:44:53 > 0:44:56In the Maldives, "I could see another island in the distance.
0:44:56 > 0:45:00"It's supposed to be a desert island." OK.
0:45:00 > 0:45:01Pretty nice bath.
0:45:01 > 0:45:04Or, you know, "There's too many fish in the sea -
0:45:04 > 0:45:05"that stopped me swimming."
0:45:05 > 0:45:08Again, it's one of those things where you kind of say,
0:45:08 > 0:45:11"Well, have you considered the infinity pool, the lap pool,
0:45:11 > 0:45:15"the plunge pool, or the other beach on the other side of the resort?"
0:45:15 > 0:45:19I mean, sometimes I look at some of these complaints and I go, "Really?"
0:45:19 > 0:45:24But for them, in that moment, it is really, really important to them.
0:45:24 > 0:45:26And me going, "For goodness' sake,"
0:45:26 > 0:45:28that isn't going to help the situation.
0:45:28 > 0:45:31All we can try and do is say, "What do I need to do to put it right?"
0:45:31 > 0:45:33And there comes a point where you actually say,
0:45:33 > 0:45:36"Maybe this isn't the right resort for you," and we move people.
0:45:36 > 0:45:38And we have, and we will, and we do.
0:45:38 > 0:45:40I know she loves a particular rose,
0:45:40 > 0:45:43and I know her favourite champagne, so I'll give all of this to you.
0:45:43 > 0:45:45Please, please. That would be great.
0:45:45 > 0:45:48Cos I think those sorts of things, she'd be really touched by,
0:45:48 > 0:45:52if a bottle of her favourite rose was in the fridge when she got here.
0:45:52 > 0:45:54Yeah. That's the idea.
0:45:54 > 0:45:57Favourite music so that when they arrive, it's their favourite music.
0:45:57 > 0:45:58- I know that, as well.- Yes, please.
0:45:58 > 0:46:01If she arrived and opened the door and there was a bit of,
0:46:01 > 0:46:04I know it sounds cheesy, a bit of Lionel Richie playing, I think...
0:46:04 > 0:46:07- Then it would be a nice surprise. - "Wow, how did they know?"
0:46:09 > 0:46:13Sam has persuaded her parents to leave the hotel grounds.
0:46:13 > 0:46:14Now you salute.
0:46:14 > 0:46:17THEY LAUGH
0:46:17 > 0:46:19- Oh, it's lovely and cool.- Wow!
0:46:19 > 0:46:21- You've left the hotel.- Yes.
0:46:22 > 0:46:26It's the first time for... five years?
0:46:28 > 0:46:31We're having a tour of the local area.
0:46:31 > 0:46:34Yeah. Family outing.
0:46:36 > 0:46:38- That's an impressive place. - It is, isn't it?
0:46:38 > 0:46:40Mm. It's huge!
0:46:40 > 0:46:43A house like that used to be, like, a plantation house.
0:46:43 > 0:46:46We call them great house in Jamaica.
0:46:46 > 0:46:49Is there still a lot of hardship in Jamaica?
0:46:49 > 0:46:54Yes, sir. We have extremely rich and extremely poor.
0:46:54 > 0:46:57Very, very little middle class.
0:46:58 > 0:47:01Sometimes the poor people are much more happier than the rich people.
0:47:01 > 0:47:03- Yeah.- Yeah, they really are.
0:47:03 > 0:47:05Because they don't have nothing to lose.
0:47:05 > 0:47:09And they'll have a drink and make themselves happy.
0:47:09 > 0:47:11Mervyn will drag me out.
0:47:11 > 0:47:14Does it ever sort of make you think, "We're quite lucky"?
0:47:14 > 0:47:16- No.- No. That's the beauty of the place.
0:47:16 > 0:47:18We work bloody hard here
0:47:18 > 0:47:22and we earn what we earn and we don't waste a penny of it.
0:47:22 > 0:47:25And if we didn't go there, who's going to employ them?
0:47:25 > 0:47:28It's...it's all wheels within wheels.
0:47:29 > 0:47:34On Jost Van Dyke, the champagne and caviar splash is drawing to a close.
0:47:34 > 0:47:37- Is it going well? - Not well, very well.
0:47:37 > 0:47:39- If you would touch here, or there, or there...- Can I? Can I?
0:47:39 > 0:47:41- You can! - THEY LAUGH
0:47:41 > 0:47:43Of course, you're the only one who can.
0:47:43 > 0:47:45So, yes, I am wet, but I think they... I hope they are blown away.
0:47:45 > 0:47:48Look around, everybody's smiling. They're going to go home and say,
0:47:48 > 0:47:50"You know what? Let's go back to SeaDream
0:47:50 > 0:47:53"because that's where we had the best day of our life."
0:47:54 > 0:47:56Every time I see that ship, I fall in love with it.
0:47:56 > 0:47:58Every time, all over again.
0:47:58 > 0:48:01I just absolutely love it.
0:48:02 > 0:48:03Do you not ever get bored of it?
0:48:03 > 0:48:05No. I wish I did.
0:48:05 > 0:48:08It would be much better for the bank balance.
0:48:08 > 0:48:11Never get bored of it. It's always an adventure.
0:48:11 > 0:48:14All the staff and everything, you do sort of think of them as family.
0:48:14 > 0:48:15I wonder what they think of you.
0:48:15 > 0:48:17I hope they think of us as friends.
0:48:17 > 0:48:21Um...family would be nice, as well, but that's maybe taking it...
0:48:21 > 0:48:23I would love to think they felt like that.
0:48:23 > 0:48:27Um...one day, somebody said to me,
0:48:27 > 0:48:30"Jane, we see more of you than we do our own family."
0:48:30 > 0:48:33So in a way, I think I've become the surrogate...
0:48:33 > 0:48:37OK, we don't do the, er... I'd love to say sister.
0:48:37 > 0:48:39We might do the mother to them.
0:48:40 > 0:48:42MUSIC BLARES
0:48:42 > 0:48:44Would you consider the guests to be your friends?
0:48:44 > 0:48:48Look, obviously, who you are, what you're earning,
0:48:48 > 0:48:51what position you are on the social ladder,
0:48:51 > 0:48:56that definitely has an influence, or an impact on relationships.
0:48:56 > 0:48:59Let's...let's...let's be real here.
0:48:59 > 0:49:03I have a specific position in life.
0:49:03 > 0:49:07I'm not going to hang out with somebody on a higher degree,
0:49:07 > 0:49:08and vice versa.
0:49:10 > 0:49:13At the end of the day, we are giving a service.
0:49:13 > 0:49:15The customers obviously pay for a service.
0:49:15 > 0:49:18We can interact on a certain degree,
0:49:18 > 0:49:21but let's be real, there will always be that gap.
0:49:21 > 0:49:23- Hello, Din-Din!- Here's the queen!
0:49:23 > 0:49:25- Here's the queen! - SHE LAUGHS
0:49:25 > 0:49:28- Thank you, Din-Din. - You're welcome.- Thank you very much.
0:49:28 > 0:49:33At the Jamaica Inn, on-beach dining can be arranged on request,
0:49:33 > 0:49:37but the normal dress regulations still apply.
0:49:37 > 0:49:39You're not trying to drown us, are you?
0:49:39 > 0:49:41What makes you laugh, Mervyn?
0:49:41 > 0:49:43Watching her undress.
0:49:43 > 0:49:45THEY CHUCKLE
0:49:45 > 0:49:46Thank you very much.
0:49:48 > 0:49:50Oh, life makes me laugh.
0:49:50 > 0:49:52- His own jokes make him laugh.- Yeah.
0:49:52 > 0:49:53It's an odd concept,
0:49:53 > 0:49:56but I don't know why they've had to put sugar in the cucumber soup.
0:49:56 > 0:49:59Mm. Tastes like an old bush.
0:49:59 > 0:50:02THEY LAUGH
0:50:06 > 0:50:08Do you go around tasting old bushes?
0:50:08 > 0:50:10THEY LAUGH
0:50:11 > 0:50:13Two daiquiris and she's gone.
0:50:14 > 0:50:18I'll have your nuts if you'd like to have the rest of my bush.
0:50:18 > 0:50:20THEY LAUGH
0:50:23 > 0:50:26Let me try...your old bush!
0:50:28 > 0:50:31Aboard SeaDream, the award-winning chef
0:50:31 > 0:50:35is presenting a seven-course taster menu for the guests.
0:50:35 > 0:50:38OK, one asparagus for Jane can go.
0:50:38 > 0:50:39Yes, Chef!
0:50:39 > 0:50:40Oh, thank you very much.
0:50:40 > 0:50:42- Oh, my gosh! Oh, look at the colour on that.- Thank you!
0:50:42 > 0:50:46Thanks. I tell you what, asparagus goes so nicely with this wine.
0:50:46 > 0:50:47Yeah.
0:50:47 > 0:50:50Would it be fair to say your philosophy is,
0:50:50 > 0:50:51live life to the full?
0:50:51 > 0:50:55Philosophy? Um...I'll hand that over to you, darling.
0:50:55 > 0:50:56What's the philosophy?
0:50:56 > 0:50:58Well, I think... You said to me the other day,
0:50:58 > 0:51:02"In 20 years' time, we probably won't have the energy
0:51:02 > 0:51:04"to do what we're doing now."
0:51:04 > 0:51:07So our philosophy is, let's enjoy it now.
0:51:07 > 0:51:09- Have fun.- Until you don't.
0:51:09 > 0:51:13We're planning for Armageddon, you know, sort of, decrepitude.
0:51:13 > 0:51:15We have parents, we know what it's like.
0:51:15 > 0:51:18Especially as we kind of...
0:51:18 > 0:51:21Slightly...slightly above the level,
0:51:21 > 0:51:24the recommended level for alcohol intake.
0:51:24 > 0:51:25We're realistic.
0:51:25 > 0:51:27This is the time for us to enjoy ourselves.
0:51:27 > 0:51:29- It may not last forever.- Yeah.
0:51:29 > 0:51:31- It won't last forever.- It won't.
0:51:31 > 0:51:33- But we are going to enjoy ourselves. - We're enjoying it now.
0:51:33 > 0:51:35And we're going to enjoy ourselves with people
0:51:35 > 0:51:40who we have respect for and who we like and admire.
0:51:41 > 0:51:43As part of the North Island experience,
0:51:43 > 0:51:47the owners have tailored a special evening for their guests.
0:51:48 > 0:51:50Is this the health and safety check?
0:51:50 > 0:51:51THEY LAUGH
0:51:51 > 0:51:55Oh, look at that beach, though. Look at it, it looks amazing!
0:51:55 > 0:51:57- Hello, ladies.- Hi!- Hi!- Hi!
0:51:57 > 0:51:59Please enjoy. Here's a glass of rose bubbles.
0:51:59 > 0:52:02- Thanks, Damian.- Cheers! - Cheers, girls!- Cheers!
0:52:04 > 0:52:05This is really special.
0:52:05 > 0:52:08I've never experienced champagne on a rock before.
0:52:08 > 0:52:11This has...this has wowed me. The whole resort has wowed me.
0:52:11 > 0:52:14I know it's changed my life. Absolutely changed my life.
0:52:14 > 0:52:15- Thank you very much.- Oh, wow!
0:52:15 > 0:52:18That first trip I went on, I was like,
0:52:18 > 0:52:21"Am I really experiencing this? This is unbelievable!"
0:52:21 > 0:52:24And everybody that goes on those trips, it changes their life.
0:52:24 > 0:52:27Are we actually just sat here, on North Island,
0:52:27 > 0:52:29in the middle of the Indian Ocean?
0:52:29 > 0:52:31- I know. It's crazy, isn't it? - No, I'm watching the telly.
0:52:31 > 0:52:33It feels like it! It feels like it!
0:52:33 > 0:52:36I'm watching the telly with the radiator on full whack.
0:52:36 > 0:52:38THEY LAUGH
0:52:38 > 0:52:40- It's mad, isn't it?- It's crazy.
0:52:40 > 0:52:42MUSIC BLARES
0:52:46 > 0:52:48Do you believe in growing old gracefully?
0:52:48 > 0:52:51No. So there we go.
0:52:53 > 0:52:56Some people would say wearing a tweed skirt
0:52:56 > 0:53:00and twinset and pearls is graceful.
0:53:00 > 0:53:04I can't quite see me doing that, but...one never knows.
0:53:04 > 0:53:07It's always an option, I suppose.
0:53:07 > 0:53:09Don't think it's going to happen.
0:53:13 > 0:53:18- What?- I thought you were puckering up your lips.
0:53:18 > 0:53:21Mervyn and Heather only have two more days
0:53:21 > 0:53:24before they have to return to working their farm.
0:53:25 > 0:53:27Are you two growing old gracefully?
0:53:27 > 0:53:29Of course we are.
0:53:29 > 0:53:32Yes. I shall be wearing a skirt and blouse next.
0:53:34 > 0:53:36Are you conscious of them getting older?
0:53:36 > 0:53:41Old age comes to us all, so I'm grateful that they're
0:53:41 > 0:53:44as young at heart and agile as they are.
0:53:44 > 0:53:47I'm going to have to blow my nose in a minute.
0:53:47 > 0:53:48SHE CHUCKLES
0:53:48 > 0:53:49Do you worry about them?
0:53:49 > 0:53:52Yes. But, then, who doesn't worry about their parents?
0:53:53 > 0:53:55What's important in your lives?
0:53:55 > 0:53:58- Staying healthy and happy. - Independence.
0:53:58 > 0:54:03Never have to have somebody else wipe our bottoms, feed us.
0:54:03 > 0:54:05I think if we get to that stage,
0:54:05 > 0:54:09we're going to save the money and go to Dignitas.
0:54:09 > 0:54:11Cut your losses.
0:54:11 > 0:54:13Go to heaven, or hell, or wherever you're going.
0:54:13 > 0:54:16If the vet would do it in the village, I'd go down the vet's.
0:54:18 > 0:54:20So how does it feel to have her worry about you?
0:54:22 > 0:54:25She shouldn't worry because I've had a jolly good life,
0:54:25 > 0:54:27I can't complain.
0:54:27 > 0:54:28I shall die with a smile on my face.
0:54:30 > 0:54:33- Who's this holiday for?- All of us.
0:54:33 > 0:54:34And we were honoured to think
0:54:34 > 0:54:37that she'd want to come away with two old people.
0:54:37 > 0:54:41This is our way of saying, you know, "Have a good time.
0:54:41 > 0:54:44"Because when we die, it's all going to the cats' home."
0:54:48 > 0:54:53Jane and Michael's 54th cruise on SeaDream is ending in Puerto Rico.
0:54:55 > 0:54:57How long does it take you to say goodbye, Jane?
0:54:57 > 0:55:01- Um...quite a long time. - SHE CHUCKLES
0:55:01 > 0:55:03- Hi, Michelle.- Hello, Mr Michael!
0:55:03 > 0:55:05Bye, darling. Nice to see you.
0:55:05 > 0:55:08Oh! My dancing partner!
0:55:08 > 0:55:10Take care. It's been a pleasure.
0:55:10 > 0:55:13- OK, I don't like... - Nor do I. We start crying.
0:55:13 > 0:55:16How long do you think you're going to keep going
0:55:16 > 0:55:17with the number of holidays?
0:55:17 > 0:55:20For life, for God's sake! It's simple as that!
0:55:20 > 0:55:22Safe flight home, darling.
0:55:22 > 0:55:24You go on some of these big boats,
0:55:24 > 0:55:28they're all designed for people of all sorts of inabilities.
0:55:28 > 0:55:30Bye-bye, George.
0:55:30 > 0:55:32You'll find ramps, lifts,
0:55:32 > 0:55:34grab-rails, nurses,
0:55:34 > 0:55:36incontinence bags.
0:55:36 > 0:55:37Bye-bye!
0:55:37 > 0:55:40There's no excuse for you. You go out there and enjoy yourself.
0:55:40 > 0:55:42Bye-bye.
0:55:42 > 0:55:44You can do it. I will be doing it.
0:55:46 > 0:55:50'Every day, I just think how privileged I am.'
0:55:50 > 0:55:53I have just such an amazing, amazing life.
0:55:53 > 0:55:55And I'm jealous of myself.
0:55:55 > 0:55:59It's just, like, how did THIS happen? God!
0:55:59 > 0:56:02I mean, it's just... Life's wonderful!
0:56:02 > 0:56:03Bye!
0:56:03 > 0:56:05And it would be a crime not to enjoy it.
0:56:07 > 0:56:08Wouldn't it, really?
0:56:09 > 0:56:13It's time for the Seychelles three to pass on their findings
0:56:13 > 0:56:15to the rest of the sales team.
0:56:15 > 0:56:18Right, I'm just going to do some Seychelles training.
0:56:18 > 0:56:21People can get caught up in the world of luxury travel
0:56:21 > 0:56:23and start thinking that we are the clients.
0:56:23 > 0:56:26And, actually, we are here to serve the clients.
0:56:26 > 0:56:28I guess, taking your butler example,
0:56:28 > 0:56:30in the whole Downton Abbey scenario,
0:56:30 > 0:56:32we are the butlers, if you like.
0:56:32 > 0:56:34So we flew into Mahe and then from there,
0:56:34 > 0:56:37it's about a ten-minute transfer to the helicopter departure point,
0:56:37 > 0:56:40which is the best way to do it cos it gets you there the quickest.
0:56:40 > 0:56:42And it's only about 1,500 euros.
0:56:42 > 0:56:45So if a client's paying for North Island,
0:56:45 > 0:56:47they should be able to factor that in quite well.
0:56:47 > 0:56:50I think you can absolutely get lost in these holidays.
0:56:50 > 0:56:52And you almost think that this is life.
0:56:52 > 0:56:58If you've got any larger clients, they may need seatbelt extensions.
0:56:58 > 0:57:00That's the only issue that they would have.
0:57:00 > 0:57:05'I do quite like to go for walks to the park and go and do'
0:57:05 > 0:57:07my own food shopping on a weekend.
0:57:07 > 0:57:10It's nice to be normal sometimes.
0:57:10 > 0:57:13Because we said on our preference form that we like gin and vodka,
0:57:13 > 0:57:15- there was, like, full bottles. - THEY LAUGH
0:57:15 > 0:57:18- We specifically said Grey Goose, as well.- Yeah, Grey Goose.
0:57:18 > 0:57:20And there was a bottle of Grey Goose waiting for us.
0:57:20 > 0:57:22A whole bottle. And that's included for any guest, so...
0:57:22 > 0:57:24At the moment, I'm loving my job.
0:57:24 > 0:57:26But obviously if I, you know, had a family,
0:57:26 > 0:57:29then obviously that would become more important.
0:57:29 > 0:57:30Once you settle down,
0:57:30 > 0:57:32you won't be able to go to these incredible places.
0:57:32 > 0:57:35Oh, I will. I'll make sure of it. I'm going to marry a rich man!
0:57:35 > 0:57:36SHE LAUGHS
0:57:36 > 0:57:39Best robes ever. They go to the floor.
0:57:39 > 0:57:42It was just all the little things. I was, like...
0:57:42 > 0:57:44'Before, when I started, you know,
0:57:44 > 0:57:47'I was just happy doing my two weeks in Tenerife.'
0:57:47 > 0:57:50But now there is a whole bigger world out there
0:57:50 > 0:57:52and I do get a bit picky now when I choose my holidays.
0:57:52 > 0:57:54SHE LAUGHS
0:57:54 > 0:57:57No butler? No way!
0:57:57 > 0:57:58SHE LAUGHS
0:58:01 > 0:58:04- Egret there. - Peter and Christine go to India
0:58:04 > 0:58:07and walk in Charles and Camilla's footsteps.
0:58:07 > 0:58:10Just think, Prince Charles has stepped over here.
0:58:10 > 0:58:12In Barbados, the paparazzi are lined up
0:58:12 > 0:58:15in one of the world's premier celebrity hotspots.
0:58:15 > 0:58:18Little do they know it's Martyn and Richard from Balham.
0:58:18 > 0:58:19HE LAUGHS
0:58:19 > 0:58:21Oh, my God!
0:58:21 > 0:58:24And concierge Katie experiences Thailand,
0:58:24 > 0:58:28as the newest member of the Millionaires' Holiday Club.
0:58:28 > 0:58:31We've changed, Katie. That's it now. There's no going back.