0:00:02 > 0:00:05Imagine going to some of the most luxurious holiday destinations in the world.
0:00:07 > 0:00:09For some people, money is no object.
0:00:11 > 0:00:14Welcome to The Millionaires' Holiday Club.
0:00:15 > 0:00:19Richard has booked an extravagant holiday in the Caribbean,
0:00:19 > 0:00:22to pop the question to his partner, Martyn...
0:00:22 > 0:00:24I'd rather be doing this than stuffing a turkey.
0:00:24 > 0:00:26Happy Christmas. Cheers.
0:00:26 > 0:00:28Little egret there.
0:00:28 > 0:00:30..while after over 50 years of wedded bliss,
0:00:30 > 0:00:34Peter and Christine are blowing the kids' inheritance
0:00:34 > 0:00:35on five-star trips.
0:00:35 > 0:00:38Which side did the Prince of Wales sleep on?
0:00:38 > 0:00:40This guy come over and started talking to her,
0:00:40 > 0:00:42and it was Richard Gere!
0:00:42 > 0:00:44Just chatting to her on the beach.
0:00:44 > 0:00:46Hoping to make all their holiday dreams come true...
0:00:46 > 0:00:50I am working on a nice one at the moment, which is about £70,000.
0:00:50 > 0:00:53..is the business of one specialist tour operator.
0:00:53 > 0:00:55We're creating perfection.
0:00:55 > 0:00:56Thank you very much.
0:00:56 > 0:00:59The answer is yes. Now, tell us what you want.
0:00:59 > 0:01:03That one has set them back £115,000.
0:01:03 > 0:01:05Mm.
0:01:06 > 0:01:07Happy days!
0:01:07 > 0:01:10And after two years in the concierge team...
0:01:10 > 0:01:12Is there any specific type of car you'd like,
0:01:12 > 0:01:14or is it just "as long as it's black"?
0:01:14 > 0:01:16..Katie is off to the Far East,
0:01:16 > 0:01:20in search of the ultimate holiday experience.
0:01:20 > 0:01:22I'm all about a three-star all-inclusive.
0:01:26 > 0:01:29- You're like a new woman. - I'm getting there.
0:01:39 > 0:01:41Martyn and his partner, Richard,
0:01:41 > 0:01:45are just beginning their fifth luxury holiday of the year.
0:01:46 > 0:01:47Nicely hot.
0:01:47 > 0:01:50Here we are.
0:01:50 > 0:01:51Welcome!
0:01:51 > 0:01:54'What are the differences between a normal holiday
0:01:54 > 0:01:55'and a luxury holiday?'
0:01:55 > 0:01:57Um... Well, do you know?
0:01:57 > 0:01:59I don't know what a normal holiday is any more!
0:01:59 > 0:02:01Here we are.
0:02:03 > 0:02:04Oh, hello.
0:02:04 > 0:02:10Most holidays that we go on would be a five-figure amount.
0:02:10 > 0:02:12Thank you very much.
0:02:12 > 0:02:14Where's that car, then?
0:02:14 > 0:02:17And I think, occasionally, we have gone over the £30,000.
0:02:17 > 0:02:21- Will they all go in? Have you enough room for all these bags?- Yeah.
0:02:21 > 0:02:23- HE CHUCKLES - Thank you.
0:02:23 > 0:02:25But when you're paying that sort of money,
0:02:25 > 0:02:28we're having a dream holiday every time, basically.
0:02:28 > 0:02:30So how far to the villa, then, driver?
0:02:30 > 0:02:33- It's probably 30 minutes. - This is rush hour in Barbados.
0:02:33 > 0:02:34Yes, rush hour in Barbados.
0:02:35 > 0:02:38The couple's Caribbean vacation begins with two nights
0:02:38 > 0:02:41in an exclusive villa in Barbados.
0:02:41 > 0:02:44A typical holiday villa can cost around £1,000 a week.
0:02:44 > 0:02:47Martyn and Richard's is ten times that amount.
0:02:49 > 0:02:51As usual, their holiday has been arranged
0:02:51 > 0:02:54by a specialist travel operator based in Chester.
0:02:55 > 0:02:58Good morning, thank you for calling ITC Luxury travel.
0:02:58 > 0:02:59You're speaking to Katie.
0:02:59 > 0:03:01We've got a VIP meet and greet service in Antigua,
0:03:01 > 0:03:03cos we've got our office there,
0:03:03 > 0:03:05so they'll be met and guided through.
0:03:05 > 0:03:07You'll be able to go straight to the terminal,
0:03:07 > 0:03:09then get onto your helicopter straight away,
0:03:09 > 0:03:11so there won't be any waiting around for you.
0:03:11 > 0:03:14Here, the telesales team sell over £90 million worth
0:03:14 > 0:03:16of luxury holidays every year.
0:03:17 > 0:03:20It's a total price of £10,836.
0:03:21 > 0:03:24If there's a £15,000 holiday, that's pretty normal.
0:03:24 > 0:03:25That's what we do.
0:03:25 > 0:03:26Bread and butter, day in, day out.
0:03:26 > 0:03:31The remaining balance on there is £6,324 for you,
0:03:31 > 0:03:34and how is it that you'd like to pay that?
0:03:34 > 0:03:37You know, £100,000 is a little bit more unusual,
0:03:37 > 0:03:39but we do it, every week.
0:03:39 > 0:03:42If you think of anything else before you travel, then let me know.
0:03:42 > 0:03:44So there comes a certain expectation
0:03:44 > 0:03:46with what the client's going to get for that.
0:03:46 > 0:03:49You do have a private butler included within your villa package,
0:03:49 > 0:03:54so we can actually arrange for him to be your private chef.
0:03:54 > 0:03:57We create perfection. We create and sell perfection.
0:04:02 > 0:04:05For Richard and Martyn's first two nights in Barbados,
0:04:05 > 0:04:08the travel team have chosen their villa for them.
0:04:09 > 0:04:12- Have we arrived? - Amazing, isn't it?
0:04:12 > 0:04:15- Oh, my God.- Wow, look at that.
0:04:16 > 0:04:20They've also arranged for a butler, a housekeeper, a chambermaid,
0:04:20 > 0:04:23and a personal chef to be on site.
0:04:23 > 0:04:25Thank you very much. Thank you very much.
0:04:25 > 0:04:28- We welcome you to your villa. - Very kind of you.
0:04:28 > 0:04:30Do you think you're both demanding?
0:04:30 > 0:04:32No.
0:04:32 > 0:04:34Thank you very much. Oh, lovely, thanks.
0:04:34 > 0:04:36'I think we are demanding.'
0:04:36 > 0:04:37Hello. Hi, pleased to meet you.
0:04:37 > 0:04:42Yes. And I would...I would say Richard's more demanding than I am.
0:04:42 > 0:04:44- Shall we go in? - Oh, that smells nice.- Hello.
0:04:44 > 0:04:46'That's a fair comment, isn't it?'
0:04:47 > 0:04:50- No.- No?- Yeah, no, probably, yeah. I think I am demanding.
0:04:50 > 0:04:53Wow. What a welcome!
0:04:53 > 0:04:54Yeah!
0:04:54 > 0:04:57- Would you guys like a tour? - I'd love to.
0:04:57 > 0:04:59I always say, "If you're not walking into somewhere
0:04:59 > 0:05:01"that's better than your own home,
0:05:01 > 0:05:03"then we're not selling the right product."
0:05:03 > 0:05:04Wow, look at this!
0:05:04 > 0:05:07So you have to walk in and go, "Oh, my God, this place is amazing."
0:05:07 > 0:05:11Wow. This staircase is amazing.
0:05:11 > 0:05:13You don't have to even peer into the kitchen,
0:05:13 > 0:05:16cos obviously you've got your staff to sort that out,
0:05:16 > 0:05:19and you've probably got a bedroom for every night of the week.
0:05:19 > 0:05:23- Ooh.- And this is the master room. - Let's see the bathroom.
0:05:23 > 0:05:25I'm quite fussy about bathrooms.
0:05:25 > 0:05:27You know, bathrooms can make or break a holiday.
0:05:27 > 0:05:30- Oh, nice. - Everything we need is in here.
0:05:30 > 0:05:31'I quite like a bath.'
0:05:32 > 0:05:36- Fantastic.- And a his-and-his sink is always quite good.
0:05:38 > 0:05:40Ooh, that's a nice wind.
0:05:40 > 0:05:45A villa like that would be £10,000 for the week,
0:05:45 > 0:05:48something like that, maybe slightly more,
0:05:48 > 0:05:50depending on the time of year.
0:05:50 > 0:05:52This is it. I've found it.
0:05:53 > 0:05:55Paradise.
0:05:58 > 0:06:00What are we going to do, Martyn? Are we going to just relax?
0:06:00 > 0:06:02What time will dinner be ready?
0:06:02 > 0:06:05It could be ready whenever you're ready.
0:06:05 > 0:06:07INTERVIEWER: What made you go for the villa option?
0:06:07 > 0:06:09We don't normally. We normally go to a hotel, actually,
0:06:09 > 0:06:12but we just thought it would be quite nice to relax here,
0:06:12 > 0:06:14get away from the world for a couple of days -
0:06:14 > 0:06:15after London, it's rather nice.
0:06:15 > 0:06:18We thought it'd be quite nice for somebody to do all the waiting on us,
0:06:18 > 0:06:21and the indulgence and the extravagance of it, really.
0:06:21 > 0:06:22Do you think it'll be strange,
0:06:22 > 0:06:24having people waiting around for you, or...?
0:06:24 > 0:06:26Oh, I'm sure I can cope with it for a couple of days!
0:06:26 > 0:06:30- We'll manage, won't we(?)- The worry is that we might get used to it.
0:06:31 > 0:06:33The travel team's involvement does not stop
0:06:33 > 0:06:36when the guests reach their destination.
0:06:38 > 0:06:43OK, so that's only feather pillows in the room, that's absolutely fine.
0:06:43 > 0:06:45We can have that arranged.
0:06:45 > 0:06:48My department is Concierge and Client Services.
0:06:48 > 0:06:50Is there any specific of car you'd like,
0:06:50 > 0:06:52or is it just "as long as it's black"?
0:06:52 > 0:06:55So basically, I make all the bookings amazing.
0:06:55 > 0:06:56Ten bottles of still water,
0:06:56 > 0:06:58not Evian.
0:06:58 > 0:07:00What I'll do, I'll send you the different options,
0:07:00 > 0:07:01so you can pick from them.
0:07:01 > 0:07:05If someone wants a specific cigar, I'll find them that specific cigar.
0:07:05 > 0:07:09If someone wants to dine on a certain table,
0:07:09 > 0:07:11I'll get them on the certain table.
0:07:11 > 0:07:13If someone wants to go swimming with dolphins in the ocean,
0:07:13 > 0:07:17when they're not allowed, I'll make it allowed.
0:07:17 > 0:07:18I'll make it possible.
0:07:18 > 0:07:22We give the clients something that they couldn't get.
0:07:22 > 0:07:24All of the finer touches, if you like.
0:07:24 > 0:07:28"I want to propose to my girlfriend, I want a dozen red roses,
0:07:28 > 0:07:31"I want them to be flown in from wherever",
0:07:31 > 0:07:33so that's the kind of concierge service
0:07:33 > 0:07:35that Katie and the team manage.
0:07:35 > 0:07:38It's like, "The answer is yes. Now, tell us what you want."
0:07:38 > 0:07:41I've already confirmed a sun-down tour for her,
0:07:41 > 0:07:42which takes her into the desert,
0:07:42 > 0:07:46and then they'll have a huge Bedouin dinner
0:07:46 > 0:07:48in the middle of the desert, under the stars.
0:07:48 > 0:07:5322-year-old Katie joined the team two years ago,
0:07:53 > 0:07:55after completing a college course in tourism.
0:07:55 > 0:07:58When I first started here, it was a bit like,
0:07:58 > 0:08:01"Oh, right, I've got to think twice before I say something."
0:08:01 > 0:08:03- HICCUPS - Oh!
0:08:03 > 0:08:06If I was just talking to someone, I'd be like,
0:08:06 > 0:08:07"Ee, go have a look at that."
0:08:09 > 0:08:12But, when I've got an ITC e-mail, it'll be like,
0:08:12 > 0:08:14"I've sent you this for your perusal."
0:08:19 > 0:08:21What are you making for us?
0:08:21 > 0:08:24It's a rum punch I'm going to serve you to get started.
0:08:24 > 0:08:26- Are you going to try rum punch also? - Yes, please, yes.
0:08:26 > 0:08:28Is this your speciality?
0:08:28 > 0:08:30Richard is an award-winning architect,
0:08:30 > 0:08:32noted for designing the interiors
0:08:32 > 0:08:35of some of the most iconic buildings in London.
0:08:35 > 0:08:36Is it going to go and blow my head off?
0:08:36 > 0:08:39- Please enjoy this. - Thank you very much.
0:08:39 > 0:08:40Here's to Barbados.
0:08:40 > 0:08:43Martyn is a manager at a specialist hospital.
0:08:45 > 0:08:48If I was going on a luxury holiday every month,
0:08:48 > 0:08:49I think I might take it for granted.
0:08:49 > 0:08:51This has got a bit of a kick, hasn't it?
0:08:51 > 0:08:53A bit of a kick, yes.
0:08:53 > 0:08:57I need to have a few bad weeks at work
0:08:57 > 0:09:00to be able to appreciate the relaxation.
0:09:00 > 0:09:02Let me give you a little top-up, please.
0:09:02 > 0:09:03Or even a large top-up.
0:09:03 > 0:09:07- Having two, meaning that's like the icing on the cake.- Oh.
0:09:07 > 0:09:10- You don't just go for one. - So what do you do if you do three?
0:09:10 > 0:09:13You do three, then you're taking it to a different level.
0:09:13 > 0:09:14THEY LAUGH
0:09:14 > 0:09:16And I quite like that three, four-month cycle,
0:09:16 > 0:09:19that we've sort of got ourselves into.
0:09:19 > 0:09:21It's not a bad life.
0:09:21 > 0:09:24So I think I'm going to do shrimp, tuna, and then some steak.
0:09:24 > 0:09:26- Is that too much? - No. Whatever you want.
0:09:26 > 0:09:29You can actually come back for the steak afterwards if you want.
0:09:29 > 0:09:33- What do you reckon?- Sounds good. - Is that OK?- You on vacation.
0:09:33 > 0:09:37INTERVIEWER: What would you say to somebody who thought that it was slightly extravagant?
0:09:37 > 0:09:39Well, we don't have children,
0:09:39 > 0:09:41and we don't spend money on other things.
0:09:41 > 0:09:45Bearing in mind yesterday, I was in client meetings,
0:09:45 > 0:09:48and having all the stresses of work,
0:09:48 > 0:09:51and we had breakfast in Balham, and now I've got people serving me
0:09:51 > 0:09:54a wonderful salad and lovely fresh fish,
0:09:54 > 0:09:56caught in the morning's catch.
0:09:56 > 0:09:59I mean, it's slightly different, isn't it?
0:09:59 > 0:10:01We sort of live for our holidays, really.
0:10:01 > 0:10:02Amazing.
0:10:02 > 0:10:04And that's where we...we are extravagant.
0:10:04 > 0:10:07- It's our thing, isn't it? It's our thing.- Yes.
0:10:07 > 0:10:09It's our time together, and it's our special thing.
0:10:09 > 0:10:12- Could I clear your plates, please? - Yes, that'd be lovely, thank you.
0:10:12 > 0:10:15And this holiday may be more special than most,
0:10:15 > 0:10:17as, after 16 years together,
0:10:17 > 0:10:19Richard is planning a surprise proposal.
0:10:23 > 0:10:25Peter has been married for 54 years.
0:10:27 > 0:10:30- We've been expecting you. - Yeah.- Do come in.
0:10:30 > 0:10:35- You remember Christine.- Hi, Simon. - Hi, Chris, hello. How are you?
0:10:35 > 0:10:37- I'm fine, thank you. And you? - What are you baking?
0:10:37 > 0:10:40I've got a quiche in the oven, and I've just made some mince pies.
0:10:40 > 0:10:42Before he retired,
0:10:42 > 0:10:45Peter was chairman of an international clothing business,
0:10:47 > 0:10:48Cheese and onion.
0:10:48 > 0:10:52..and Christine was responsible for raising their three children.
0:10:52 > 0:10:54Do you like cheese and onion?
0:10:54 > 0:10:58This was painted ten years ago, in Christine's 60th year,
0:10:58 > 0:11:00by a guy called John Edwards.
0:11:00 > 0:11:04He's had commissions to paint the Queen,
0:11:04 > 0:11:06and it was put on display.
0:11:06 > 0:11:09Was it expensive, to get a royal painter in?
0:11:10 > 0:11:11A few thou.
0:11:14 > 0:11:17- Worth it?- To me, very much worth it.
0:11:19 > 0:11:21Once their children left home,
0:11:21 > 0:11:24Peter and Christine began to travel the world,
0:11:24 > 0:11:26taking five-star holidays.
0:11:26 > 0:11:30Our daughter thinks we're away "all the time."
0:11:30 > 0:11:34It's not quite true, but we are away a fair amount of time.
0:11:34 > 0:11:36- Good driver.- Nice to meet you. - Nice and safe.
0:11:36 > 0:11:40We've been to Nepal and Thailand and Malaysia and China.
0:11:40 > 0:11:45South America, Argentina, Brazil, South Africa, Mauritius...
0:11:45 > 0:11:47So on, and so forth.
0:11:47 > 0:11:50- You're spending your kids' inheritance?- Yeah. Skiing.
0:11:50 > 0:11:53Spending the kids' inheritance. Yeah, we're doing that.
0:11:54 > 0:11:57We don't want to leave them too much. They wouldn't like it.
0:11:57 > 0:11:59Enjoy your flight, thank you.
0:11:59 > 0:12:01- What do you call it? - Skiing.
0:12:02 > 0:12:04Spending Kids' Inheritance.
0:12:08 > 0:12:10I'm going to get my pound back.
0:12:10 > 0:12:12- Do you consider yourself wealthy? - No.
0:12:12 > 0:12:15He's going to get his pound back on the trolley.
0:12:15 > 0:12:18What I can say is that I'm still pretty numerous,
0:12:18 > 0:12:19and I'm pretty good with money.
0:12:19 > 0:12:23- You watch the pennies. - No, forget those.
0:12:23 > 0:12:25You've got to watch the thousands.
0:12:28 > 0:12:30Today, Peter is taking Christine away
0:12:30 > 0:12:32for a romantic holiday in India.
0:12:34 > 0:12:36Kerala, in the south,
0:12:36 > 0:12:39has one of the most exclusive hotels in the country.
0:12:39 > 0:12:42Set in 25 acres of coconut groves
0:12:42 > 0:12:46are 59 traditional-style luxury villas.
0:12:46 > 0:12:48Kerala is known as "God's own country."
0:12:50 > 0:12:52And this is one of the best parts.
0:12:54 > 0:12:59Staff work around the clock to keep the hotel in pristine condition,
0:12:59 > 0:13:03and this colonial resort has even received a royal seal of approval.
0:13:06 > 0:13:08This is where the Prince of Wales
0:13:08 > 0:13:11and the Duchess of Cornwall have stayed.
0:13:11 > 0:13:15We got to meet them, and they thanked us personally,
0:13:15 > 0:13:18which is kind of a rare honour, I would say.
0:13:18 > 0:13:22This is the main bathroom of the suite,
0:13:22 > 0:13:24and we have redesigned it for the royal couple,
0:13:24 > 0:13:27as they wanted a tub.
0:13:27 > 0:13:29Previously, we just had a shower,
0:13:29 > 0:13:35so we added on this bathtub just for their visit.
0:13:37 > 0:13:40Peter and Christine fell in love with India seven years ago,
0:13:40 > 0:13:43and have been back every year since.
0:13:45 > 0:13:48"Memories abound of what you have done.
0:13:48 > 0:13:50"Perhaps out of all, the very best one
0:13:50 > 0:13:55"Is of being where green land meets the Arabian Sea.
0:13:55 > 0:13:58"India, of course, where else could it be?"
0:13:58 > 0:14:01INTERVIEWER: Bit of a wordsmith. Is that one of your own?
0:14:01 > 0:14:04Yes. But don't... Not on there.
0:14:05 > 0:14:07Peter and Christine's India excursions
0:14:07 > 0:14:09have all been booked by Nikhil.
0:14:09 > 0:14:13I think Marari Beach Resort will certainly be a better option.
0:14:14 > 0:14:18As I always say, "There's nothing that can prepare you for India,
0:14:18 > 0:14:20"even if you've been many times..."
0:14:20 > 0:14:22- Welcome back, welcome back. - Hello, nice to see you.
0:14:22 > 0:14:26"..because it's not what you know, it's who you know in India..."
0:14:27 > 0:14:29"..and it's not what you do, it's how you do it."
0:14:29 > 0:14:31That's why we keep coming back!
0:14:31 > 0:14:35- Will Peter and Christine get the "wow" factor?- Every time.
0:14:35 > 0:14:36Thanks, Kari. Thanks.
0:14:36 > 0:14:38I know that they will have a wonderful time,
0:14:38 > 0:14:40there's no doubt about that.
0:14:40 > 0:14:42I'm quite confident to surprise them,
0:14:42 > 0:14:44to look after them and pamper them.
0:14:44 > 0:14:47- What have you got up your sleeve, Nikhil?- Surprises.
0:14:48 > 0:14:51We're not going that way, we're going this way, sir. Please.
0:14:51 > 0:14:53- We're going this way?- Yes.
0:14:53 > 0:14:55This is where you're staying this time.
0:14:55 > 0:14:57- Oh, right.- Oh, wow!
0:14:57 > 0:15:00Nikhil has arranged for Peter and Christine
0:15:00 > 0:15:02to be upgraded to the Royal Suite.
0:15:02 > 0:15:06- Oh, just think, Prince Charles has stepped over here.- Please.
0:15:06 > 0:15:09- Thank you.- Please, come in. - Oh, isn't that gorgeous?
0:15:09 > 0:15:11I don't believe it.
0:15:12 > 0:15:15- Yes, this is where the royal couple stayed.- Yes.
0:15:16 > 0:15:18INTERVIEWER: Are you quite patriotic, Peter?
0:15:18 > 0:15:20I think I am, very, yeah.
0:15:20 > 0:15:21I love this country.
0:15:23 > 0:15:25This is God's own country,
0:15:25 > 0:15:27whatever they think in Kerala.
0:15:27 > 0:15:30- This is the bedroom. - Oh, that's lovely.
0:15:32 > 0:15:35- Sanjay, there is one important question.- Yes?
0:15:35 > 0:15:39Which side did the Prince of Wales sleep on?
0:15:39 > 0:15:41We don't know that.
0:15:41 > 0:15:44I'm going to guess it was that side.
0:15:44 > 0:15:47- Are you? - How do you feel, being in this room?
0:15:48 > 0:15:51Uh, I don't know! I have to get my breath back.
0:15:51 > 0:15:53But it's, er...
0:15:53 > 0:15:56It's very special for us. Very special.
0:15:58 > 0:15:59In addition to the upgrade,
0:15:59 > 0:16:01the concierge team has helped Peter
0:16:01 > 0:16:05plan a surprise romantic trip for Christine later in the holiday.
0:16:09 > 0:16:11What have you got that you need help with?
0:16:11 > 0:16:14Whilst Katie helps perfect these opulent breaks,
0:16:14 > 0:16:18the sales team are expected to sell over £10 million worth
0:16:18 > 0:16:21of dream holidays in the peak winter months.
0:16:21 > 0:16:24Oh, hi, good afternoon, Alison, it's Laura here, from ITC.
0:16:24 > 0:16:26Laura is the singularly most positive person
0:16:26 > 0:16:29I have ever met in my entire life.
0:16:29 > 0:16:32Hi, I'd like to speak to room reservations, please.
0:16:32 > 0:16:35She gets up at 5am to curl her hair.
0:16:35 > 0:16:37She comes to work like she's going night clubbing.
0:16:37 > 0:16:40OK, I'll do that for you, no problem.
0:16:40 > 0:16:43Last week, just on her own, she did quarter of a million pounds.
0:16:43 > 0:16:48We're looking at a price of £13,268.
0:16:48 > 0:16:52In a year, she'll do well over £2 million worth of holidays.
0:16:52 > 0:16:55Well, you know me, whatever we've got to do to secure the booking,
0:16:55 > 0:16:56and to get a happy client.
0:16:56 > 0:16:57She's a great seller.
0:16:57 > 0:16:59Let me know what we need to do to get it booked.
0:17:01 > 0:17:04The company is about to pay for Laura to go on a research trip
0:17:04 > 0:17:06to the top resorts in Thailand.
0:17:06 > 0:17:10These trips are an essential part of our job.
0:17:10 > 0:17:13If we didn't do them, then we'd be just reiterating
0:17:13 > 0:17:15information from a book, or a website.
0:17:15 > 0:17:17And it's exciting. It's glamorous.
0:17:17 > 0:17:21You get to travel, you get to go to lovely dinners,
0:17:21 > 0:17:23you get to see a place in the world
0:17:23 > 0:17:26that I wouldn't never have been able to see in another job.
0:17:26 > 0:17:28It's a bit gutting, really,
0:17:28 > 0:17:31when you see someone jetting off to go on a work trip for a week,
0:17:31 > 0:17:34and you do sit there going, "Oh, God, why couldn't that be me?"
0:17:36 > 0:17:39While this will be Laura's third reccy trip of the year,
0:17:39 > 0:17:42Jen has decided another member of staff will also be going.
0:17:44 > 0:17:47I was just counting up, we've done 33 trips this year,
0:17:47 > 0:17:49and I know you've seen lots of friends and colleagues
0:17:49 > 0:17:52go to all these far-flung, glamorous locations.
0:17:52 > 0:17:55- And being very jealous, yeah. - And being very jealous,
0:17:55 > 0:17:58so I want you to go on one of our long-haul trips.
0:17:58 > 0:18:00Have you ever been to Thailand before?
0:18:00 > 0:18:01KATIE GASPS
0:18:01 > 0:18:03No.
0:18:03 > 0:18:05You want somebody in the business that's got a sparkle.
0:18:05 > 0:18:07Laura...
0:18:07 > 0:18:09And Katie's got a sparkle.
0:18:09 > 0:18:11- I'm coming to Thailand with you. - Yay!
0:18:11 > 0:18:13LAUGHTER AND CHEERING
0:18:13 > 0:18:16- It's going to be great!- Oh, my God. - Are you made up?
0:18:16 > 0:18:18Yeah, I just need to go buy things now, OK?
0:18:22 > 0:18:26In Barbados, Richard and Martyn have settled into their villa.
0:18:26 > 0:18:28We came down and we had a lovely breakfast,
0:18:28 > 0:18:30prepared by our own chef.
0:18:30 > 0:18:31Yeah.
0:18:31 > 0:18:35Richard's told no-one about his secret plan to propose,
0:18:35 > 0:18:38not even his 78-year-old mum, Jackie.
0:18:38 > 0:18:43- So now Martyn's having a swim. - Oh, yeah.- Can you see?
0:18:43 > 0:18:45Oh, yes.
0:18:45 > 0:18:48Is that the staff bustling about?
0:18:48 > 0:18:51There's people there, yeah, everywhere.
0:18:51 > 0:18:54There's more people here than there are guests.
0:18:54 > 0:18:57The couple's villa comes with access to the facilities
0:18:57 > 0:18:59of the Sandy Lane Hotel,
0:18:59 > 0:19:02one of the most exclusive on the island.
0:19:02 > 0:19:05- Hello, hi, how are you? Lovely to see you.- Nice to see you.
0:19:05 > 0:19:10The tour operator's rep in Barbados, Kerin, is organising the staff
0:19:10 > 0:19:14to make sure Richard and Martyn have the perfect day on the beach.
0:19:16 > 0:19:19INTERVIEWER: Are you quite an organised person?
0:19:19 > 0:19:22I'm very organised. But you need to be, you have to be.
0:19:22 > 0:19:27It takes a lot of coordination for the end result that you see.
0:19:27 > 0:19:28I'm taking down the towels,
0:19:28 > 0:19:31make sure that the beach bed is already out,
0:19:31 > 0:19:34and the drinks must be in the fridge,
0:19:34 > 0:19:36and they're having champagne,
0:19:36 > 0:19:40so champagne glass and everything is all set up there, waiting for them.
0:19:42 > 0:19:46Richard and Martyn have decided they don't want to be chauffered.
0:19:46 > 0:19:50- So we go down this road here to the main road, turn left.- Yeah.
0:19:50 > 0:19:53Oh, we're here. "Country club and Sandy Lane." Yeah.
0:19:53 > 0:19:55And you reckon that's, what, 25 minutes?
0:19:55 > 0:19:57- We'll walk slowly.- Walk slowly.
0:19:57 > 0:19:59- Wear my hat.- It'll be OK. It'll be quite nice to...
0:19:59 > 0:20:01- Let's do that, it'll be nice. - Explore round here.
0:20:01 > 0:20:03Hats, some sunblock...
0:20:03 > 0:20:05We're probably like mad Englishmen, aren't we?
0:20:05 > 0:20:08Walking in the heat. Midday heat.
0:20:08 > 0:20:09And I don't think...
0:20:09 > 0:20:12I think they'd rather us go in a car, but we like walking.
0:20:12 > 0:20:14And it's good to see the area, I think.
0:20:18 > 0:20:20Where do you go on holiday?
0:20:20 > 0:20:21I go to the UK.
0:20:23 > 0:20:25I do, I love the UK, it's lovely.
0:20:25 > 0:20:28Especially when it's raining, it's quite nice.
0:20:28 > 0:20:30Get away from some of the sunshine.
0:20:31 > 0:20:33So you've read the directions?
0:20:33 > 0:20:35When I lived with my parents, we never went abroad at all.
0:20:35 > 0:20:37Do you think this is right?
0:20:37 > 0:20:39And then when I went to college, university...
0:20:39 > 0:20:42Wow, these are amazing, these houses, aren't they?
0:20:42 > 0:20:43..I started to explore.
0:20:43 > 0:20:45'And I did the usual things, inter-railing,
0:20:45 > 0:20:47'I did the round-the-world backpacking.'
0:20:47 > 0:20:50- Excuse me, is this the right way to the beach?- Yeah, straight down.
0:20:50 > 0:20:52- Straight down, Sandy Lane, yeah? - Yeah.- Thank you.
0:20:52 > 0:20:55'And clearly, I've moved up the luxury scale.'
0:20:55 > 0:20:57I've seen it, at the bottom,
0:20:57 > 0:21:00and I'm now having a taste of it, sort of, at the higher end.
0:21:00 > 0:21:02- Um...- What's it taste like?
0:21:02 > 0:21:04It tastes good, yes.
0:21:04 > 0:21:07I just like things to be neat and tidy, that's all.
0:21:07 > 0:21:09Just neat and tidy and done properly, yes.
0:21:11 > 0:21:13I don't want to go back to work now.
0:21:13 > 0:21:15I want to stay here and have a swim.
0:21:18 > 0:21:20INTERVIEWER: Is this where Simon Cowell lives?
0:21:20 > 0:21:22I don't know.
0:21:22 > 0:21:26I think he comes here for Christmas, doesn't he, quite often?
0:21:26 > 0:21:28As soon as the X Factor's finished.
0:21:31 > 0:21:32I've got three sisters,
0:21:32 > 0:21:34so there were six of us went on holiday,
0:21:34 > 0:21:38all piling into a great big caravan and a big car,
0:21:38 > 0:21:41and we used to drive down to Cornwall.
0:21:41 > 0:21:43Something always seemed to go wrong.
0:21:43 > 0:21:45There always seemed to be a car overheating, or...
0:21:45 > 0:21:48I remember the wheel came off the caravan once.
0:21:48 > 0:21:50So, yeah, we don't go in a caravan any more.
0:21:50 > 0:21:52HE CHUCKLES
0:21:53 > 0:21:56So this is the private beach
0:21:56 > 0:22:02for the people who own or stay in villas in the Sandy Lane estate.
0:22:02 > 0:22:05Next door to us is the Sandy Lane Hotel.
0:22:05 > 0:22:06So I think it gets lots of celebrities,
0:22:06 > 0:22:09which is why there's all these paparazzi here.
0:22:11 > 0:22:14What's really funny is everyone is now staring at US,
0:22:14 > 0:22:16- thinking we're somebody famous! - HE LAUGHS
0:22:17 > 0:22:20Little do they know it's Martyn and Richard from Balham!
0:22:24 > 0:22:30At the colonial retreat in Kerala, guests are attended to by 180 staff.
0:22:33 > 0:22:35Hello. Hi.
0:22:35 > 0:22:38And as a regular visitor, Peter knows most of them.
0:22:38 > 0:22:41Ramesh is a very, very good gardener. Well done.
0:22:41 > 0:22:43Well done.
0:22:43 > 0:22:44I was very ambitious.
0:22:44 > 0:22:49I ran a company that produced work-wear and corporate clothing.
0:22:49 > 0:22:52INTERVIEWER: And where do your ambitions lie now?
0:22:52 > 0:22:53Mine now?
0:22:53 > 0:22:55Keep breathing.
0:22:55 > 0:22:58I still miss work, but on the other hand,
0:22:58 > 0:23:02the evening that I concluded my working life,
0:23:02 > 0:23:05I walked around the factory, got back to my office,
0:23:05 > 0:23:09and I said out loud, "And now for the rest of my life!"
0:23:11 > 0:23:14This morning, Peter's decided to leave the resort.
0:23:16 > 0:23:18One needs exercise, and there are things to see.
0:23:22 > 0:23:25Well, this is the real world.
0:23:25 > 0:23:28So you've got the resort, with all its niceties...
0:23:30 > 0:23:35..and then this is the real part of India where people live.
0:23:35 > 0:23:36Hello.
0:23:37 > 0:23:42We're not the people to sit in the resort and twiddle our thumbs,
0:23:42 > 0:23:44or to read all day.
0:23:44 > 0:23:46We like to get out...
0:23:46 > 0:23:47Hello!
0:23:47 > 0:23:49'..and we do get to know people.'
0:23:49 > 0:23:52It's making a bit of connection with people.
0:23:52 > 0:23:54- HORN HONKS - Wait.
0:23:58 > 0:24:00He nearly got me.
0:24:02 > 0:24:03Hi.
0:24:03 > 0:24:06Hello. Would you like some sweets?
0:24:06 > 0:24:09Those? Would you like some of those?
0:24:09 > 0:24:11Yes? There we are.
0:24:13 > 0:24:15They are from England.
0:24:15 > 0:24:16Thank you!
0:24:16 > 0:24:20'I had three children within five years,
0:24:20 > 0:24:22'so they were all little at the same time.'
0:24:22 > 0:24:23Ta-ta. Ta-ta!
0:24:23 > 0:24:25Do you miss your kids not living with you now?
0:24:25 > 0:24:26Yes, I do.
0:24:26 > 0:24:30There is an empty space there for a while,
0:24:30 > 0:24:33but we've been all able to share and enjoy
0:24:33 > 0:24:36their upbringing of their children.
0:24:37 > 0:24:39It's a great responsibility.
0:24:39 > 0:24:42It's a great financial responsibility.
0:24:42 > 0:24:44But it's not all about finance.
0:24:44 > 0:24:46It's about love and care and so on.
0:24:46 > 0:24:50In our case, I provide the finance and Christine provides,
0:24:50 > 0:24:53- mainly, the love and care.- Mmm.
0:24:53 > 0:24:55Or providED, past tense.
0:24:57 > 0:25:00For the past six years, Peter and Christine
0:25:00 > 0:25:04have been visiting 15-year-old Ashna and her family.
0:25:04 > 0:25:06- Are you going to give me a kiss? - Yes!
0:25:06 > 0:25:09- Thank you. Thank you. How are you?- Fine.
0:25:09 > 0:25:11We have a little gift.
0:25:13 > 0:25:16It's hand cream, for your hands.
0:25:16 > 0:25:17Thank you so much.
0:25:17 > 0:25:20Do not fight with your mother over which colour.
0:25:20 > 0:25:21No, no, no!
0:25:21 > 0:25:24That comes from a very big shop in England.
0:25:24 > 0:25:27- I'm going to show you the shop. - Yeah.
0:25:27 > 0:25:29It says M&S.
0:25:29 > 0:25:35Here it is, and every city in England has one of those stores.
0:25:35 > 0:25:38INTERVIEWER: What would you say to people who might say
0:25:38 > 0:25:41it's slightly patronising to give presents to people?
0:25:41 > 0:25:43No, I don't think it's that.
0:25:43 > 0:25:47We don't take presents for them because they haven't possibly got
0:25:47 > 0:25:54any hand creams, for example. But we know they haven't got an M&S.
0:25:54 > 0:25:57In the Indian way, it's because the pleasure is for the giver.
0:25:57 > 0:26:00So if you ask me what I get out of it,
0:26:00 > 0:26:02I get the pleasure of being the giver.
0:26:03 > 0:26:06- It's a nice drink.- Very nice. - Nice and cold.- It's nice and cold.
0:26:08 > 0:26:10- See you...- Have a great time!
0:26:10 > 0:26:13..in two weeks, yeah. Yeah, two weeks.
0:26:13 > 0:26:15- Have a safe journey. - All right.- Enjoy.
0:26:15 > 0:26:16Oh, you'll see it all on Facebook, Cerys.
0:26:16 > 0:26:20Katie's first work trip is about to begin.
0:26:20 > 0:26:23Bye, home. See you in a week.
0:26:23 > 0:26:25She and Laura are leaving for Thailand.
0:26:27 > 0:26:30Everything that we do, from start to finish,
0:26:30 > 0:26:33it will just be a "wow" experience - she'll love it, she'll love it.
0:26:33 > 0:26:36- Morning.- Hi! You all right?- Yeah!
0:26:36 > 0:26:40- Oh, this is so exciting! We're going to Thailand!- Yay!
0:26:41 > 0:26:43This is awesome!
0:26:44 > 0:26:46What sort of holidays would you go on?
0:26:46 > 0:26:49We went down Cornwall and down south a lot when I was little,
0:26:49 > 0:26:50so I think I've just kind of...
0:26:50 > 0:26:53That's how I grown up with it, really.
0:26:53 > 0:26:57I'm all about a three-star all-inclusive, every day.
0:26:57 > 0:27:00That, or give me a caravan down in Cornwall.
0:27:00 > 0:27:02Bye.
0:27:02 > 0:27:07Give me a little, tiny, automatic car for a week. Sorted.
0:27:07 > 0:27:10Hi, Laura!
0:27:10 > 0:27:12Katie and Laura are flying business class.
0:27:12 > 0:27:14Cheers, babe.
0:27:15 > 0:27:17Cheers, Laura. Cheers!
0:27:20 > 0:27:22The first leg of their Thailand tour
0:27:22 > 0:27:26takes them to the tropical island of Koh Samui.
0:27:26 > 0:27:29- Hello.- Good afternoon, I'm Jeff, general manager. Nice to meet you.
0:27:29 > 0:27:31- Hi. Lovely to meet you. - Pleasure to have you with us.
0:27:31 > 0:27:34For the next two nights, the girls are staying in a four-bedroom villa
0:27:34 > 0:27:37that can cost at least £4,000 a night.
0:27:37 > 0:27:41- Oh, my goodness.- Wow!
0:27:44 > 0:27:47I don't... I don't know how you'd describe this right now.
0:27:47 > 0:27:49- This is amazing! - This...
0:27:49 > 0:27:52Now this is luxury.
0:27:52 > 0:27:53- Gorgeous.- This is...
0:27:53 > 0:27:55Look at the size of the pool!
0:27:55 > 0:27:57- Oh! Oh, my God.- Wow.
0:27:57 > 0:27:59- Wow.- This is fab.
0:28:01 > 0:28:04Let me introduce you. This is called Oak.
0:28:04 > 0:28:06- Oak will be your butler throughout your stay.- Hi.
0:28:06 > 0:28:09So if you need anything, anything at all, whatever, you know,
0:28:09 > 0:28:13from making up the room, making your breakfast, organise your meal,
0:28:13 > 0:28:15you just need to let him know.
0:28:15 > 0:28:17- Thank you.- Thank you so much.
0:28:20 > 0:28:21Where does the butler live, then?
0:28:21 > 0:28:25All right, so the butler is actually staying underneath the living room,
0:28:25 > 0:28:27so they will be on standby for you 24 hours, throughout your stay.
0:28:27 > 0:28:30Did you know that you would have your own butler?
0:28:30 > 0:28:33- No.- What do you think about that?
0:28:33 > 0:28:37It's insane. Right, I'm just going to pop that there.
0:28:37 > 0:28:38Oh, thank you very much.
0:28:40 > 0:28:43Oh, being spoilt here, aren't we?
0:28:43 > 0:28:46This is my kitchen.
0:28:46 > 0:28:47Is there anything strange
0:28:47 > 0:28:49that people have asked you to cook for them?
0:28:49 > 0:28:52The guest wanted to eat bat.
0:28:54 > 0:28:55Batman.
0:28:55 > 0:28:57Bat.
0:28:57 > 0:29:00One guest wanted to eat bat?
0:29:00 > 0:29:03Bat. Yes, bat. Batman. So...
0:29:04 > 0:29:09..we can. Whatever they like, we can find for them.
0:29:09 > 0:29:11What does bat taste like?
0:29:11 > 0:29:13Chicken.
0:29:13 > 0:29:16- Really?- Chicken, chicken.
0:29:16 > 0:29:19You eat chicken, it's better, believe me!
0:29:19 > 0:29:23I've got a few clients, actually, that I think would really like this,
0:29:23 > 0:29:27so now that I'm here, I can give them a call when I get home
0:29:27 > 0:29:29and see if they're interested in this, because this is amazing.
0:29:29 > 0:29:33- That's it now. Anything after this will be slumming it. - SHE LAUGHS
0:29:33 > 0:29:36Five-star. I can't get over it. This is huge.
0:29:36 > 0:29:38It's absolutely huge. It's amazing.
0:29:38 > 0:29:40So obviously this is the main bedroom.
0:29:42 > 0:29:44Going to enjoy sleeping in that tonight.
0:29:44 > 0:29:48So this is kind of like just all a huge bathroom here.
0:29:48 > 0:29:49And then Jacuzzi...
0:29:51 > 0:29:52..and then an outside shower.
0:29:52 > 0:29:54You're now "Five-star Katie", aren't you?
0:29:54 > 0:29:57I am five-star. I'm club. I'm five-star. I'm business.
0:29:57 > 0:30:03I'm here. I've turned left. Officially. For everything in life.
0:30:06 > 0:30:10At the villa in Barbados, preparing breakfast for Richard and Martyn
0:30:10 > 0:30:12takes a staff of three.
0:30:16 > 0:30:18They've been going on luxury holidays together
0:30:18 > 0:30:21since they met 16 years ago in London.
0:30:23 > 0:30:25Where did you two meet?
0:30:25 > 0:30:27- So we were in the lonely hearts section...- Lonely hearts club.
0:30:27 > 0:30:30In the classified section at the back of Time Out.
0:30:30 > 0:30:33And I've still got the Time Out magazine.
0:30:33 > 0:30:35What year is this?
0:30:35 > 0:30:38It's 1999. "Tall, athletic."
0:30:38 > 0:30:40Don't read it out!
0:30:40 > 0:30:42When Richard walked in, was it "bingo"?
0:30:42 > 0:30:44Richard ticked a lot of the boxes, yes.
0:30:44 > 0:30:47- A lot? You mean all. - THEY LAUGH
0:30:52 > 0:30:55Richard and Martyn try to visit four countries every year,
0:30:55 > 0:31:00and have now holidayed in over 70 exotic destinations.
0:31:00 > 0:31:02We've had a few cases actually when we've been away
0:31:02 > 0:31:06and we've checked in and the receptionist has said,
0:31:06 > 0:31:10"Now, the booking is just one bed. Have we got that right?"
0:31:10 > 0:31:14I think we can help, you know, by just being not embarrassed
0:31:14 > 0:31:18and normal and straightforward, and just get on with life, really.
0:31:20 > 0:31:23A lot of it with my parents was unspoken.
0:31:23 > 0:31:24We didn't talk about it.
0:31:24 > 0:31:26Ironically, actually,
0:31:26 > 0:31:28Richard has only met my parents about two weeks ago.
0:31:32 > 0:31:34For the first time.
0:31:34 > 0:31:36- MALE INTERVIEWER- 1: Why was that?
0:31:36 > 0:31:39I think I invented problems in my head
0:31:39 > 0:31:42and I thought, "Well, we'll just maintain the status quo."
0:31:42 > 0:31:44They were nervous, I think.
0:31:44 > 0:31:49What was really sweet was that my mother sent us a Christmas card
0:31:49 > 0:31:52and it said, "Happy Christmas to both of you."
0:31:52 > 0:31:54And Martyn's dad was lovely
0:31:54 > 0:31:57because I said, "One thing you must not do is ever worry about Martyn",
0:31:57 > 0:32:00cos I said, you know, "We have a great lifestyle,
0:32:00 > 0:32:02"and we, you know..."
0:32:02 > 0:32:04And he said, "That's really nice to hear.
0:32:04 > 0:32:07"You look after him and he'll look after you."
0:32:07 > 0:32:11Yes, we've moved to the next level. We've turned a corner.
0:32:13 > 0:32:15On the work trip in Koh Samui,
0:32:15 > 0:32:18Katie and Laura have requested a fried breakfast.
0:32:18 > 0:32:23Oak, the butler, who lives below the villa, is also the chef.
0:32:25 > 0:32:28This is your toast. We have whole wheat and white toast.
0:32:28 > 0:32:33- Thank you.- This is our family style. We set like this.
0:32:33 > 0:32:35INTERVIEWER: Do you have a family?
0:32:35 > 0:32:38Yes, I have a family. I have one son.
0:32:38 > 0:32:41He's about five to six years old.
0:32:41 > 0:32:43His name is Airport.
0:32:43 > 0:32:45- For you.- Aw, you've been working hard this morning? Thank you.
0:32:45 > 0:32:48His name is Airport?
0:32:48 > 0:32:49Yes, it's a strange name
0:32:49 > 0:32:52because I met my wife at the airport.
0:32:52 > 0:32:54This is your poached egg.
0:32:54 > 0:32:57You keep in touch with your family on social media?
0:32:57 > 0:32:58Yes, social media. Yes.
0:32:58 > 0:33:04I try to tell my son, "Please understand me,
0:33:04 > 0:33:07"I work for you, I work for our family."
0:33:07 > 0:33:08Yes, they understand.
0:33:10 > 0:33:15The work trip involves visiting nine hotels in seven days.
0:33:15 > 0:33:19It'll be the longest Katie has been away from her boyfriend.
0:33:19 > 0:33:23INTERVIEWER: What did you want to be when you were growing up?
0:33:23 > 0:33:25Cabin crew.
0:33:25 > 0:33:29When I ended up meeting my boyfriend and then it got proper official,
0:33:29 > 0:33:30and then we bought a house,
0:33:30 > 0:33:34I didn't want to be away for hours and days on end,
0:33:34 > 0:33:37so I put my dream back for him.
0:33:37 > 0:33:39It's all good.
0:33:39 > 0:33:41Thank you very much for staying with us.
0:33:41 > 0:33:43Thank you so much.
0:33:43 > 0:33:47- Thank you. You've been so lovely. - Thank you so much.
0:33:47 > 0:33:49Do you think you'll marry him?
0:33:49 > 0:33:52Oh, aye. I've been telling him I want him to propose for ages,
0:33:52 > 0:33:53but he won't do it.
0:33:53 > 0:33:57I said a Haribo ring will do, but he said he won't do that.
0:33:58 > 0:34:01Please come back again. Please, please. Bye-bye.
0:34:01 > 0:34:04Do you love him?
0:34:04 > 0:34:06Oh, course. He's my babes.
0:34:08 > 0:34:11In Kerala, Peter and Christine
0:34:11 > 0:34:13have chosen their favourite spot to eat,
0:34:13 > 0:34:15overlooking the freshwater lake.
0:34:15 > 0:34:17That looks nice.
0:34:17 > 0:34:18It's good.
0:34:18 > 0:34:20When you pay a high amount,
0:34:20 > 0:34:22definitely the expectation will go high.
0:34:22 > 0:34:25We will try our best to keep that level.
0:34:25 > 0:34:27Especially English guests,
0:34:27 > 0:34:29they don't want any mosquitoes around,
0:34:29 > 0:34:32so we try to eradicate all the pest side.
0:34:32 > 0:34:35Second thing is the level of service and the quality of food.
0:34:35 > 0:34:39English people are very easy to handle,
0:34:39 > 0:34:41but they're very fussy on their tea.
0:34:41 > 0:34:43The tea should be perfect.
0:34:45 > 0:34:47INTERVIEWER: How long have you been married?
0:34:47 > 0:34:50'We've been married for 54 years, yeah.'
0:34:50 > 0:34:53Look at these jackfruit. They're massive things.
0:34:54 > 0:34:56Cor, that's so heavy.
0:34:56 > 0:35:00What's people's normal reaction when you tell them that?
0:35:00 > 0:35:02They look at my wife and say,
0:35:02 > 0:35:06"You don't look old enough to have been married that long",
0:35:06 > 0:35:09and then they look at me and just nod.
0:35:09 > 0:35:12- That's always looks like a Wild West carriage.- Yeah.
0:35:12 > 0:35:16Doesn't it? Nutmeg tree, without nutmegs.
0:35:16 > 0:35:20'I was 19, she was 16.'
0:35:20 > 0:35:22It sounds incredibly young now,
0:35:22 > 0:35:25but it didn't feel like that at the time.
0:35:25 > 0:35:29Here's the leaf picker-upper, keeping it all nice and neat.
0:35:29 > 0:35:31It's a constant job. Very good.
0:35:31 > 0:35:36'I was just fortunate that this very pretty girl actually fancied me.'
0:35:36 > 0:35:38It's quite a pretty flower, actually.
0:35:38 > 0:35:40- I thought that. Delicate. - It's the sort of thing
0:35:40 > 0:35:44my brother sells in his garden centre for perhaps £3 a time.
0:35:44 > 0:35:48I mean, this must be half a million quid's worth here.
0:35:48 > 0:35:50We were at a village hall,
0:35:50 > 0:35:54and he was with another person, dancing,
0:35:54 > 0:35:58but somehow I just thought, "Oh, he's rather nice."
0:36:00 > 0:36:03Was it love at first sight for you?
0:36:03 > 0:36:04It was, yes.
0:36:04 > 0:36:07There was something about that man dancing with someone else
0:36:07 > 0:36:11that made me feel I wanted him all for myself.
0:36:19 > 0:36:21Bangkok, the capital of Thailand,
0:36:21 > 0:36:25is one of the most popular stopovers for travellers visiting Asia.
0:36:32 > 0:36:34Oh, thank you.
0:36:34 > 0:36:36- Lovely to meet you. I'm Laura. - So nice to meet you.
0:36:36 > 0:36:39- Lovely to meet you. I'm Katie. - Lovely to meet you.
0:36:40 > 0:36:42Laura and Katie have come to inspect
0:36:42 > 0:36:46one of the most exclusive hotels in the city.
0:36:46 > 0:36:49- Wow!- We've booked you in our grand deluxe suite category.
0:36:49 > 0:36:50Thank you.
0:36:50 > 0:36:53- I hope you like the view. - It is gorgeous.
0:36:53 > 0:36:57A top suite here can cost £3,000 a night.
0:36:58 > 0:37:01Ooh! I love this. This is amazing, isn't it?
0:37:01 > 0:37:04- It is.- Right, we need to get ready.
0:37:04 > 0:37:08You think, "Well, the money they're spending in some cases
0:37:08 > 0:37:11"could be a deposit on a house, could be an actual house."
0:37:11 > 0:37:14It's a lot of money that they're putting down on one trip.
0:37:16 > 0:37:18Right, let's go.
0:37:18 > 0:37:19So, it needs to be right,
0:37:19 > 0:37:23and if they've got a list of things that has to happen, then, you know,
0:37:23 > 0:37:25we need to make sure that it does.
0:37:25 > 0:37:27So, this is our peninsula suite.
0:37:27 > 0:37:30So, this is around 364 square metres in size.
0:37:30 > 0:37:34It's a two-bedroom suite, basically. This is our topmost suite.
0:37:34 > 0:37:37They will ask about, you know, an extra room for the nanny,
0:37:37 > 0:37:39someone will want a gym in their room,
0:37:39 > 0:37:41some will ask about bodyguards.
0:37:41 > 0:37:43Rooms need to be private and on their own
0:37:43 > 0:37:45for certain celebrities,
0:37:45 > 0:37:48so there's a lot of things that can be quite important to clients
0:37:48 > 0:37:51in the luxury market.
0:37:51 > 0:37:53This area, you will see a dining area
0:37:53 > 0:37:55and you also have a kitchenette, cos some of our guests
0:37:55 > 0:37:57would actually prefer to have their own chefs.
0:37:57 > 0:38:00We also provide butler service for all our theme suites.
0:38:00 > 0:38:03When I first started, I had a gentleman call, going,
0:38:03 > 0:38:06"I've made this booking and I'd like to hire a yacht."
0:38:06 > 0:38:08I was like, "Right, OK, absolutely fine."
0:38:08 > 0:38:09Dive in, lie on that.
0:38:09 > 0:38:11And then I went back to him with a quote and he went,
0:38:11 > 0:38:13"It's not expensive enough."
0:38:13 > 0:38:15So, I went, "OK, so what would you like to spend?"
0:38:15 > 0:38:19He went, "Well, I've got about £45,000 to spend",
0:38:19 > 0:38:21and that blew my mind a bit at that point
0:38:21 > 0:38:25cos I'm like, I save for two years to go on a grand holiday.
0:38:27 > 0:38:30The hotel boasts four fine-dining restaurants,
0:38:30 > 0:38:33with gourmet food from around the world.
0:38:33 > 0:38:36When the client spends that kind of money,
0:38:36 > 0:38:38they're expecting a certain kind of standard.
0:38:38 > 0:38:41Here's our selection of seafood with some lobster.
0:38:41 > 0:38:43We have tiger prawn.
0:38:43 > 0:38:45We have three different kind of oysters,
0:38:45 > 0:38:49- all from Australia, different areas. - Lovely.
0:38:49 > 0:38:51They tend to be chefs that will be from all over the world.
0:38:51 > 0:38:53They'll be able to create masterpieces,
0:38:53 > 0:38:56seven-course, gorgeous dinners. But it's not just that,
0:38:56 > 0:38:58it's about tailoring it to their needs,
0:38:58 > 0:38:59making sure it's right for them.
0:38:59 > 0:39:01Can I get the chicken?
0:39:01 > 0:39:04But I'm a really fussy eater, so can I get that with just
0:39:04 > 0:39:07- like plain chicken and chips? - With...?
0:39:07 > 0:39:09With, like, chips. Like, potatoes?
0:39:09 > 0:39:12- Plain chicken and plain chips? - Yeah. Is that OK?- Absolutely.
0:39:12 > 0:39:14Oh, fabulous.
0:39:14 > 0:39:17INTERVIEWER: Does anything faze you, Katie?
0:39:17 > 0:39:22Erm...food does. I'm just really weird with food.
0:39:25 > 0:39:27Thank you.
0:39:27 > 0:39:30What is your favourite food?
0:39:30 > 0:39:33Pizza, has to be. Pizza or cake, all the way.
0:39:34 > 0:39:37You know, luxury is about making clients happy,
0:39:37 > 0:39:40and if a hotel can look after them
0:39:40 > 0:39:41and not make them feel uncomfortable,
0:39:41 > 0:39:43then they've done their job right.
0:39:46 > 0:39:49We're quite foodie, winey people.
0:39:49 > 0:39:52A good dinner in the evening is quite important to us.
0:39:52 > 0:39:56We don't dress up, but we wouldn't go in shorts and flip-flops.
0:39:56 > 0:39:59We'd sort of put a shirt on, long trousers,
0:39:59 > 0:40:01and look forward to dinner.
0:40:01 > 0:40:02Hello.
0:40:02 > 0:40:05You know, dinner is sort of the highlight of each day, really.
0:40:05 > 0:40:08We're going to The Cliff restaurant, which is quite famous,
0:40:08 > 0:40:09on the west coast,
0:40:09 > 0:40:13and we've been quite lucky to get in on a Friday night.
0:40:13 > 0:40:15And we haven't eaten all day. We've just had breakfast.
0:40:15 > 0:40:19- We've deliberately not had lunch. - Yeah, we've saved ourselves.
0:40:19 > 0:40:21Looks very smart, doesn't it?
0:40:25 > 0:40:28- Hello. How are you? - I'm very well, thank you.
0:40:28 > 0:40:29- Nice to see you.- Welcome.
0:40:29 > 0:40:31I love your decorations. They're amazing.
0:40:31 > 0:40:33Well, I knew you were coming, so it was especially for you.
0:40:33 > 0:40:35- How are you, sir?- Fantastic.
0:40:35 > 0:40:39The concierge team have managed to secure Richard and Martyn
0:40:39 > 0:40:41one of the best tables in the restaurant.
0:40:41 > 0:40:44- This is our nice, romantic corner, is it?- Yes.
0:40:47 > 0:40:50Now, who will be the wine connoisseur this evening?
0:40:50 > 0:40:51That's him.
0:40:51 > 0:40:52That's you, by popular request.
0:40:52 > 0:40:55Can we have something sparkling, just to get going?
0:40:55 > 0:40:58- As in the drink, or in water? - Oh, no, as in the drink.
0:40:58 > 0:41:00As in the drink, OK.
0:41:00 > 0:41:02What would you like, some bubbly?
0:41:02 > 0:41:04Yeah, that would be good.
0:41:04 > 0:41:07I love these flames, actually, don't you? I think they're great.
0:41:07 > 0:41:09INTERVIEWER: Love at first sight?
0:41:09 > 0:41:12Yeah, probably.
0:41:12 > 0:41:14- Can I just ask you, the mahi-mahi...?- Yes.
0:41:14 > 0:41:15Is that really dolphin?
0:41:15 > 0:41:18No, it's not. It's actually a dolphin fish.
0:41:19 > 0:41:22- I couldn't eat it if it was dolphin. - Of course. We wouldn't serve it.
0:41:22 > 0:41:24I don't think you're allowed to kill dolphins, are you?
0:41:24 > 0:41:26I can remember it so vividly.
0:41:26 > 0:41:30Walked into the bar and Martyn was sitting at the back of the bar.
0:41:30 > 0:41:33I saw this pitcher with a bottle of wine and two glasses,
0:41:33 > 0:41:36and I thought, "Oh, not only is he good-looking,
0:41:36 > 0:41:39"he's also got a bit of style to him as well."
0:41:39 > 0:41:41Oh, wow, here we go!
0:41:41 > 0:41:43Wow! What have we got? The swordfish.
0:41:43 > 0:41:44That looks amazing.
0:41:44 > 0:41:47Wow, that looks good! Thank you.
0:41:47 > 0:41:50- He was late, actually. - I was late.
0:41:50 > 0:41:55But we got on straightaway. We... That was a good evening.
0:42:01 > 0:42:03- INTERVIEWER: Are you guys married? - No.
0:42:03 > 0:42:06Do you think you will get married?
0:42:06 > 0:42:08- Maybe.- Good question, isn't it?
0:42:08 > 0:42:12Now that I've got the problem with my parents out of the way...
0:42:12 > 0:42:14It makes life much easier, yeah.
0:42:14 > 0:42:17Well, I've always said that we wouldn't get married
0:42:17 > 0:42:19unless Martyn had told his parents.
0:42:19 > 0:42:21But you've told your parents now.
0:42:21 > 0:42:22I've told my parents now, yes.
0:42:22 > 0:42:25You're not trying to force us into some kind of proposal, are you?
0:42:25 > 0:42:27Next year is a leap year as well.
0:42:27 > 0:42:29Oh, my God.
0:42:29 > 0:42:32What does that mean, a leap year? It means that the woman can...
0:42:32 > 0:42:33What does that mean in gay terms?
0:42:33 > 0:42:36It doesn't mean anything, does it, in gay terms, no.
0:42:36 > 0:42:39But then you see we're not sure who should ask who.
0:42:39 > 0:42:41That's the challenge.
0:42:41 > 0:42:45Tomorrow evening, Richard and Martyn will be leaving
0:42:45 > 0:42:46for the island of Mustique.
0:42:54 > 0:42:58It is 5:40 in the morning.
0:42:58 > 0:43:01- INTERVIEWER:- And what on earth are we doing up at this time?
0:43:01 > 0:43:02- Yoga.- On the roof.
0:43:02 > 0:43:04THEY CHUCKLE
0:43:04 > 0:43:06Wow! This is amazing.
0:43:09 > 0:43:10Wow!
0:43:10 > 0:43:14In Thailand, the hotel staff are ready to run any exercise class
0:43:14 > 0:43:15their guests desire.
0:43:15 > 0:43:18- This is a once in a lifetime. How cool is this?- Yeah.
0:43:19 > 0:43:21And inhale.
0:43:23 > 0:43:24Exhale.
0:43:24 > 0:43:26I get up at about 5:00 every morning,
0:43:26 > 0:43:27go to the gym for an hour,
0:43:27 > 0:43:29although it doesn't look like it - I'm not a size zero.
0:43:29 > 0:43:31Do a workout and then head in to work,
0:43:31 > 0:43:33and I'm ready for half-eight then.
0:43:33 > 0:43:34Inhale.
0:43:34 > 0:43:37- INTERVIEWER:- You're very smiley for this time.
0:43:37 > 0:43:38Are you always this smiley?
0:43:38 > 0:43:41Of course. And Thailand is land of smile.
0:43:41 > 0:43:44What if you don't want to smile? What if you're in a bad mood?
0:43:44 > 0:43:48We have to understand that the guest would like to see our smile.
0:43:48 > 0:43:50Do you feel like a new woman?
0:43:50 > 0:43:51I'm getting there.
0:43:53 > 0:43:55Oh, God.
0:43:57 > 0:44:00What do you enjoy doing for fun, Katie?
0:44:00 > 0:44:04Oh, my fun is chilling and doing nothing, literally.
0:44:04 > 0:44:08I'm the most unexciting person you'll ever meet in your life.
0:44:08 > 0:44:12At the weekend, I want to stay in bed until the afternoon,
0:44:12 > 0:44:15have a brew, sit on the couch.
0:44:15 > 0:44:17Might do a bit of gaming cos I like to play Xbox.
0:44:17 > 0:44:21So, what do you want to do with your life?
0:44:21 > 0:44:23Just want to enjoy it, really.
0:44:23 > 0:44:27You never know what the day is going to bring.
0:44:27 > 0:44:31You just take what comes at you and just roll with it, really.
0:44:31 > 0:44:36I have bad days, but you just get over them, don't you?
0:44:36 > 0:44:39You have a brew, have five minutes, and then carry on.
0:44:45 > 0:44:48- INTERVIEWER: - What's your philosophy on life?
0:44:48 > 0:44:50You've got to make the most of it.
0:44:50 > 0:44:52You've got to make the most of every day.
0:44:52 > 0:44:54You've got to...
0:44:54 > 0:44:56Well, you've got to enjoy yourself.
0:44:58 > 0:45:01I was about 40 when I was diagnosed with cancer.
0:45:03 > 0:45:05They said it was quite serious.
0:45:05 > 0:45:08You know, doctors never say things are serious, do they?
0:45:08 > 0:45:10So, you think, "Oh, my God, it must be serious."
0:45:10 > 0:45:13Did you think you'd see 50?
0:45:13 > 0:45:16Wasn't even sure I'd see 41 at the time.
0:45:18 > 0:45:21You've got to contemplate this could be it, you know,
0:45:21 > 0:45:23I could die.
0:45:25 > 0:45:28And then I saw a fantastic consultant, who said,
0:45:28 > 0:45:30"Well, the cancer has been removed,
0:45:30 > 0:45:34"and you've got an 80% survival chance now",
0:45:34 > 0:45:37and my job is to make that 80% go to 100%.
0:45:37 > 0:45:41And once I realised, you know, there was a good chance that
0:45:41 > 0:45:47I would get through it, it has made me think we need to enjoy ourselves,
0:45:47 > 0:45:50be supportive of each other, and get the best out of life.
0:45:54 > 0:45:56Do you think you do make the most of it?
0:45:56 > 0:45:59I think I make a good fist of it, yeah.
0:46:00 > 0:46:04Yeah, I try very hard to enjoy most days. Yeah.
0:46:12 > 0:46:14They're going to come straightaway. Yeah.
0:46:14 > 0:46:17Goodbye to our lovely stay.
0:46:17 > 0:46:20Yeah. We've really enjoyed it. We should have come for longer.
0:46:20 > 0:46:23- Save a bit for next time.- Yeah.
0:46:23 > 0:46:26As their stay is coming to an end,
0:46:26 > 0:46:29Peter has organised a surprise for Christine.
0:46:29 > 0:46:33They're going to spend their last few days taking a romantic cruise
0:46:33 > 0:46:36aboard a traditional Keralan houseboat.
0:46:36 > 0:46:38Whoa!
0:46:38 > 0:46:41Look at this! Oh, isn't that lovely? Valentine's Day.
0:46:43 > 0:46:46You've got two swans made of the bath towels.
0:46:46 > 0:46:48And what are they doing on Valentine's Day?
0:46:48 > 0:46:51They're either pecking one another to death, or they're kissing.
0:46:54 > 0:46:59It is extremely a luxury experience for the guest to be on board
0:46:59 > 0:47:02with three staff members - the captain
0:47:02 > 0:47:05and engine driver on the back and the chef.
0:47:05 > 0:47:07The chef is going to be like a butler,
0:47:07 > 0:47:10so it's going to be like king and queen.
0:47:12 > 0:47:15You're going to make me cry again, aren't you?
0:47:17 > 0:47:19- INTERVIEWER:- Is Peter romantic, Christine?
0:47:19 > 0:47:21Very.
0:47:21 > 0:47:23There's always a spark there.
0:47:24 > 0:47:26You still got your spark?
0:47:26 > 0:47:29- Yes.- Absolutely. - Definitely.- Absolutely.
0:47:29 > 0:47:31It's lovely.
0:47:31 > 0:47:35- It may be chicken soup, but it's chicken soup with a difference.- Mmm.
0:47:43 > 0:47:45Richard and Martyn are off on
0:47:45 > 0:47:47the second leg of their Caribbean holiday,
0:47:47 > 0:47:51a short flight to the private island of Mustique.
0:47:51 > 0:47:54A favourite with A-list Hollywood stars,
0:47:54 > 0:47:57the retreat costs £2,000 a night.
0:47:57 > 0:48:01Richard and Martyn will be staying for ten nights.
0:48:01 > 0:48:03At Barbados Airport,
0:48:03 > 0:48:07Kerin is on hand to give her clients a VIP escort through to departure.
0:48:07 > 0:48:09You look browner than ever.
0:48:09 > 0:48:11Oh, really? We've only been here two days.
0:48:11 > 0:48:13You say all the right things.
0:48:13 > 0:48:16Wow, look at the airport! It's packed.
0:48:16 > 0:48:18With thousands of passengers travelling
0:48:18 > 0:48:19before the Christmas break,
0:48:19 > 0:48:22today is the busiest flying day of the year.
0:48:23 > 0:48:29Richard and Martyn have spent an extra £1,500 to travel in comfort.
0:48:29 > 0:48:31Mustique Airways. Here we are.
0:48:32 > 0:48:35We chose to charter our private plane.
0:48:36 > 0:48:38I suppose we wanted it to be quite special
0:48:38 > 0:48:41and we didn't want to have other people on the plane.
0:48:41 > 0:48:43- INTERVIEWER: - It doesn't seem that busy.
0:48:43 > 0:48:46It's not busy here, is it? It's busy over there.
0:48:46 > 0:48:50It's nice and quiet in Mustique. That's what we're going for - quiet.
0:48:53 > 0:48:55Tasha is going to take you down to the aircraft.
0:48:55 > 0:48:57- Are we going now? - Yes.
0:48:57 > 0:48:59She'll come for you and see you right through.
0:48:59 > 0:49:01Really? So, no queuing?
0:49:02 > 0:49:04- You have a good Christmas.- Bye.- Bye.
0:49:04 > 0:49:07- Are you saying goodbye here? - I'm saying goodbye here.
0:49:09 > 0:49:13One hour after Richard and Martyn's scheduled departure time,
0:49:13 > 0:49:15their private plane has yet to arrive.
0:49:17 > 0:49:20The flight can't be cleared to come out of Mustique
0:49:20 > 0:49:22because of congestion here.
0:49:22 > 0:49:23- INTERVIEWER: - Too many planes?
0:49:23 > 0:49:28Yeah. This wasn't supposed to happen this way, was it?
0:49:28 > 0:49:32Most people go with an expectation that they're paying a good price,
0:49:32 > 0:49:35they work hard, they want a perfect holiday,
0:49:35 > 0:49:39and they're going to get one, and more often than not, they do.
0:49:39 > 0:49:42Inevitably things go wrong. That is the nature of life.
0:49:42 > 0:49:45That's what makes life colourful, and stressful.
0:49:45 > 0:49:47SHE LAUGHS
0:49:52 > 0:49:54So, we were at the gate.
0:49:54 > 0:49:57We sort of thought we were going, and then they came up to us and said
0:49:57 > 0:50:00that we have to go tomorrow morning.
0:50:00 > 0:50:04Apparently it's just so busy here that the planes can't even land.
0:50:04 > 0:50:06That's the problem.
0:50:06 > 0:50:10Hotels in Barbados are usually fully booked at this time of year.
0:50:10 > 0:50:13Despite that, Kerin is expected to find somewhere
0:50:13 > 0:50:15for Martyn and Richard to spend the night.
0:50:15 > 0:50:17Our clients expect to get what they want,
0:50:17 > 0:50:20and they don't take no for an answer, and neither do we.
0:50:20 > 0:50:23If a room isn't available, we make that room available
0:50:23 > 0:50:26because we say, "Come on, I've got this really important VIP.
0:50:26 > 0:50:28"They need this room."
0:50:28 > 0:50:30I say "try" is a not word that the brain understands,
0:50:30 > 0:50:32and neither is "no."
0:50:33 > 0:50:35Where are you putting us?
0:50:35 > 0:50:38- I don't know. Where's that? - Is it good?
0:50:38 > 0:50:40Is it a good hotel? OK.
0:50:42 > 0:50:44OK.
0:50:47 > 0:50:49OK. See you tomorrow.
0:50:49 > 0:50:52If they have to find us another flight,
0:50:52 > 0:50:54or they have to book us in another hotel
0:50:54 > 0:50:57because we've missed a flight, we'd expect them to be good at that.
0:50:57 > 0:50:59It is disappointing.
0:50:59 > 0:51:02You're paying extra money for that safety net.
0:51:10 > 0:51:13So, what I need from you is your full name.
0:51:13 > 0:51:15Is it just one for the two of us?
0:51:15 > 0:51:17- Just one room for the two of you, yes.- OK.
0:51:17 > 0:51:19I'm going to get the bed separated
0:51:19 > 0:51:21- because they didn't tell me anything.- Oh, we're OK.
0:51:21 > 0:51:24- You're OK?- We're happy with a nice, big bed.- OK.
0:51:32 > 0:51:33Thank you very much.
0:51:33 > 0:51:36- I hope you enjoy your stay with us. - Thanks a lot. Thank you.
0:51:41 > 0:51:42Sea view.
0:51:44 > 0:51:47- MALE INTERVIEWER:- Where would you rather be, the villa or here?
0:51:47 > 0:51:49- It's got a sea view here. - What do you think?
0:51:49 > 0:51:52- What do you think? - I said I wasn't sure.
0:51:52 > 0:51:54- HE LAUGHS - You were lying.
0:51:54 > 0:51:56I was being very diplomatic. We don't need a butler.
0:51:56 > 0:51:58Who needs a butler?
0:52:09 > 0:52:13Katie and Laura are at the end of their Thailand research trip.
0:52:13 > 0:52:15Throughout their stay, they've been sending regular updates
0:52:15 > 0:52:18back to Jen in the office.
0:52:18 > 0:52:21Look at this. I feel like I'm with them.
0:52:21 > 0:52:25Oh, she's done a good job. Marketing will be chuffed.
0:52:25 > 0:52:28She looks like she's going to topple over.
0:52:28 > 0:52:31It looks like they're having a ball.
0:52:33 > 0:52:35MOBILE RINGS
0:52:35 > 0:52:36Hello?
0:52:36 > 0:52:39- 'Hello, is that Laura?' - It is.
0:52:39 > 0:52:42How are you getting on? I'm just checking in.
0:52:42 > 0:52:44'I've just been looking at the picture of you at the top of
0:52:44 > 0:52:47'the Peninsula doing yoga at sunrise. How was it?'
0:52:47 > 0:52:49Oh, it was amazing, wasn't it?
0:52:49 > 0:52:52Katie, did you like the yoga, darling?
0:52:52 > 0:52:53I tried my best at it.
0:52:53 > 0:52:56I'm not the most flexible person ever, so...
0:52:56 > 0:52:59THEY LAUGH
0:52:59 > 0:53:02'And the most important question, of course, Katie,'
0:53:02 > 0:53:06is how's the diet going? What are you eating?
0:53:06 > 0:53:08'Are you eating chips with every meal?'
0:53:08 > 0:53:09LAURA LAUGHS
0:53:09 > 0:53:13Nearly every meal. I've been quite good, Jen.
0:53:13 > 0:53:15I've been trying.
0:53:15 > 0:53:17Katie tried some coconut chicken soup.
0:53:17 > 0:53:18Yeah, that was amazing.
0:53:18 > 0:53:20My goodness. You're being exotic, Katie.
0:53:20 > 0:53:22You're a changed woman for life.
0:53:22 > 0:53:24THEY LAUGH
0:53:24 > 0:53:26'I'll definitely see you Monday, then, ladies.'
0:53:26 > 0:53:28Safe travels. Bring a bit of Thailand
0:53:28 > 0:53:30back to Chester for me, will you, please?
0:53:36 > 0:53:39- Here she is. - With the congestion cleared,
0:53:39 > 0:53:41Richard and Martyn are finally on their way
0:53:41 > 0:53:43to the exclusive island of Mustique.
0:53:43 > 0:53:47- This is the time to fly. Are we flying today?- Yes.
0:53:47 > 0:53:49- Are you sure?- I'm positive.
0:53:52 > 0:53:55Our plane has arrived, so we're definitely getting to Mustique.
0:53:55 > 0:53:57- Definitely going to Mustique.- Yes!
0:53:57 > 0:54:00Thank you very much.
0:54:00 > 0:54:02Woo! Hi, how you doing?
0:54:03 > 0:54:07Guests are only allowed to set foot on the private retreat
0:54:07 > 0:54:10if they're booked into one of the island's boutique rooms.
0:54:11 > 0:54:14- So, are you excited, Richard? - Really excited.
0:54:16 > 0:54:18From start to finish,
0:54:18 > 0:54:23perfecting Richard and Martyn's dream holiday has taken 15 people.
0:54:32 > 0:54:35Peter and Christine's latest five-star tour of India
0:54:35 > 0:54:39is nearly over, but they're already planning their next.
0:54:39 > 0:54:44We did say this time that perhaps India may be our last holiday,
0:54:44 > 0:54:47but we arrived and within two days we were saying to each other,
0:54:47 > 0:54:51"How could we possibly leave this behind and not come again?"
0:54:51 > 0:54:53This is a very nice room,
0:54:53 > 0:54:56where the Prince of Wales stopped three years ago.
0:54:56 > 0:54:59- INTERVIEWER: - Why did you think this time round
0:54:59 > 0:55:00it might be your last time?
0:55:00 > 0:55:03Well, I just think because we're both in our 70s now,
0:55:03 > 0:55:05that 12 months is a long time,
0:55:05 > 0:55:09and you don't quite know what's round the corner.
0:55:09 > 0:55:11We've got to get back up yet.
0:55:11 > 0:55:13- Down we go.- That's the easy bit.
0:55:13 > 0:55:16At 76, I don't really feel old.
0:55:16 > 0:55:19It's only when I look in the bathroom mirror that I realise,
0:55:19 > 0:55:22oh, yeah, I've got to that stage.
0:55:23 > 0:55:26This man appears cleaning his teeth, look,
0:55:26 > 0:55:27or he's having a shave.
0:55:27 > 0:55:29Hi.
0:55:29 > 0:55:32We've gone round the lap pretty well,
0:55:32 > 0:55:34we're now in the home straight
0:55:34 > 0:55:37and the finishing tape is not too far away.
0:55:37 > 0:55:41Here's a lady knocking the living daylights out of her washing.
0:55:41 > 0:55:45Do you ever think about the fact that you may not be around?
0:55:45 > 0:55:48Yeah, I do think about that, and in one major respect,
0:55:48 > 0:55:51and that is my wife.
0:55:51 > 0:55:53Lady here is submerged in the water.
0:55:55 > 0:55:57I know that she'll be OK financially,
0:55:57 > 0:56:01but I know that she will be, to a degree, lost.
0:56:02 > 0:56:05Old lady fishing for her supper now. She's caught something.
0:56:05 > 0:56:07Oh, yeah, she's got a fish.
0:56:07 > 0:56:09Tonight's supper. It's wriggling around.
0:56:09 > 0:56:11It saves going down to the supermarket.
0:56:11 > 0:56:14For me, it would be difficult, because he is my rock
0:56:14 > 0:56:19and I would find it very hard to adjust life without him.
0:56:22 > 0:56:27Life is finite, but of course, in saying it's finite,
0:56:27 > 0:56:29none of us ever know when.
0:56:29 > 0:56:30Uh!
0:56:30 > 0:56:32- Don't do that. - THEY CHUCKLE
0:56:35 > 0:56:38- Look on the bed, Martyn. - "Welcome."
0:56:38 > 0:56:42Richard and Martyn eventually made it to paradise in Mustique.
0:56:42 > 0:56:43This is heaven.
0:56:43 > 0:56:47Are you going to be able to cope with this, Richard, for Christmas?
0:56:47 > 0:56:49This is heaven.
0:56:49 > 0:56:52And Richard finally popped the question.
0:56:52 > 0:56:55- INTERVIEWER:- What did you think when Richard proposed?
0:56:55 > 0:56:59I was a bit thrown because although it wasn't a total shock,
0:56:59 > 0:57:03I wasn't expecting it to happen on Christmas Day.
0:57:03 > 0:57:06So, what sort of wedding are you going to have?
0:57:06 > 0:57:12I would like something low-profile, discreet, not too much fuss.
0:57:12 > 0:57:15- And I want something big and flash...- And brash.
0:57:19 > 0:57:21So, we've got to have a compromise.
0:57:21 > 0:57:24And I'm not sure what that middle ground is, Richard, if I'm honest.
0:57:24 > 0:57:26Do ITC do weddings?
0:57:31 > 0:57:35Do you think we're always going to need luxury tour operators?
0:57:35 > 0:57:36I'd like to think so.
0:57:36 > 0:57:38Perfect. I'll speak to her this afternoon, Nathan,
0:57:38 > 0:57:40hopefully with some good news and a booking.
0:57:40 > 0:57:43We are a successful society and therefore people are always
0:57:43 > 0:57:45going to want the best of what the world can offer.
0:57:45 > 0:57:48Would that be something that you're interested in doing,
0:57:48 > 0:57:50like, associating it and connecting it
0:57:50 > 0:57:52with a private dining experience as well?
0:57:52 > 0:57:54It will always rain in Britain.
0:57:54 > 0:57:56Is it La Mamounia that you're interested in staying at?
0:57:56 > 0:57:58The weather will always be bad...
0:57:58 > 0:58:01Are they wanting Mahe, or a private island?
0:58:01 > 0:58:03..therefore everybody is always going to want holidays.
0:58:03 > 0:58:05I can see you're flying into Barbados,
0:58:05 > 0:58:08so you'll be staying there for the two-week duration.
0:58:08 > 0:58:12When I got home, I like lunged my suitcase in
0:58:12 > 0:58:15and I just looked at my boyfriend, sat on the couch,
0:58:15 > 0:58:17and I was like, "You should be carrying this."
0:58:17 > 0:58:20Is it just basically a private airplane that you'd like
0:58:20 > 0:58:23just to be able to use whenever you'd like throughout the two weeks,
0:58:23 > 0:58:25do a bit of island-hopping?
0:58:25 > 0:58:29I'm all right now, but the first week back it was a bit like,
0:58:29 > 0:58:32"Oh, I'm thirsty. Oh, I'll have to stand up myself."