0:00:03 > 0:00:10This programme contains some strong language and scenes which some viewers may find upsetting.
0:00:24 > 0:00:26In September 2013,
0:00:26 > 0:00:30Al-Shabaab, an al-Qaeda-linked terrorist group from Somalia,
0:00:30 > 0:00:33attacked a shopping mall in neighbouring Kenya.
0:00:36 > 0:00:39More than 100 security cameras recorded the attack,
0:00:39 > 0:00:41which left 71 people dead.
0:00:43 > 0:00:46They couldn't be bothered whether they were shooting at
0:00:46 > 0:00:48an 80-year-old woman or an eight-year-old kid.
0:00:50 > 0:00:53The bullets, they're shining. I knew I was shot.
0:00:55 > 0:00:58Pieced together from thousands of hours
0:00:58 > 0:01:00of silent security-camera footage,
0:01:00 > 0:01:02this is the story of the men, women and children
0:01:02 > 0:01:06who came face to face with the terrorists at Westgate mall.
0:01:08 > 0:01:11You're just lying there, waiting to see when it's going to be you,
0:01:11 > 0:01:13when it's going to be your turn.
0:01:13 > 0:01:16I put my arms over my son and I put my leg over my daughter,
0:01:16 > 0:01:18then the footsteps got closer and closer
0:01:18 > 0:01:20and then the shooting began.
0:01:40 > 0:01:44Westgate was one place where you meet people of different cultures,
0:01:44 > 0:01:48different tribes, different religions, different everything.
0:01:48 > 0:01:50I mean, just...I think that was the most special thing.
0:01:55 > 0:01:58At the front of the mall, overlooking the street,
0:01:58 > 0:02:00were three busy restaurants.
0:02:00 > 0:02:05Urban Burger, Tapas and Artcaffe.
0:02:07 > 0:02:09It was the best mall in Nairobi.
0:02:09 > 0:02:11It was very upmarket.
0:02:11 > 0:02:14It's the place where prominent people come.
0:02:16 > 0:02:19At the back of the mall was Nakumatt,
0:02:19 > 0:02:22a giant supermarket on two floors.
0:02:22 > 0:02:26Nakumatt Westgate was the premier supermarket in Nairobi.
0:02:26 > 0:02:28It had an escalator.
0:02:28 > 0:02:30That was a huge thing for Kenya, you know,
0:02:30 > 0:02:32to have an escalator inside a supermarket.
0:02:32 > 0:02:34It sold everything that you might need.
0:02:34 > 0:02:36That was their tag line, "All under one roof."
0:02:38 > 0:02:40We'd be there two, three times during the week.
0:02:40 > 0:02:44It was more than just a mall to buy, you know, extra stuff,
0:02:44 > 0:02:46it was really a part of our lives.
0:02:53 > 0:02:57That Saturday was really a normal Saturday, like any other Saturday.
0:02:57 > 0:03:02I went with my kids. My daughter Amelie, who's six years old
0:03:02 > 0:03:05and my son Elliott, who's four.
0:03:05 > 0:03:07I was quite excited because I was doing a big shop
0:03:07 > 0:03:09and I don't go to Nakumatt very often.
0:03:09 > 0:03:10I try to shop in the local supermarket.
0:03:10 > 0:03:13But I was finding stuff you don't normally find.
0:03:13 > 0:03:16I'm French. I found Orangina, which is a drink you get in France
0:03:16 > 0:03:18and I remember getting really excited about it.
0:03:22 > 0:03:25We were planning on getting as many groceries as we could.
0:03:25 > 0:03:26We needed to do it relatively quickly
0:03:26 > 0:03:29because I had a little baby who was eight months old
0:03:29 > 0:03:31and he was heading close to naptime,
0:03:31 > 0:03:34so it was kind of that shop where we took our time, but we were thinking,
0:03:34 > 0:03:37"OK, baby's going to lose it soon, he needs to get home."
0:03:40 > 0:03:42Opposite Nakumatt's entrance,
0:03:42 > 0:03:47Valentine Kadzo had set up a display table for a computer company.
0:03:47 > 0:03:50I was at Westgate because I was working.
0:03:50 > 0:03:53We had a display table.
0:03:53 > 0:03:57We have the products so that the customer can touch and feel.
0:03:59 > 0:04:02A few feet from Valentine's display table,
0:04:02 > 0:04:05Katherine Walton stopped to make a phone call.
0:04:05 > 0:04:08The kids just wanted to hang out a bit and have some lunch.
0:04:08 > 0:04:11I have two boys. A 14-year-old and a 10-year-old
0:04:11 > 0:04:16and then three little girls, four, two and then 13 months.
0:04:17 > 0:04:21Katherine's two sons were shopping in Nakumatt supermarket.
0:04:21 > 0:04:25We stopped at the drink aisle because I wanted something to drink.
0:04:25 > 0:04:27So I tried calling my mum for a few minutes and then I gave up
0:04:27 > 0:04:30and then we went and stood in line.
0:04:34 > 0:04:36We were there for quite a while.
0:04:36 > 0:04:38We'd probably already been in Nakumatt for an hour or so.
0:04:38 > 0:04:42The trolley was full, we were almost finished.
0:04:42 > 0:04:44And then I remembered I wanted to get a bottle of wine,
0:04:44 > 0:04:46so I actually left the kids by the shopping trolley,
0:04:46 > 0:04:50which, in Kenya, you kind of do because you don't have that culture
0:04:50 > 0:04:53of fear of your kids getting kidnapped or things like that,
0:04:53 > 0:04:54so you know that they're quite safe.
0:04:55 > 0:05:01At 12:30, Andrew Munyua was at the street entrance to the mall.
0:05:01 > 0:05:03I thought of just passing through Westgate, do a few errands,
0:05:03 > 0:05:06buy some packed lunch
0:05:06 > 0:05:10and then later on, pick my boy and come back home.
0:05:10 > 0:05:12You have to go through security check.
0:05:12 > 0:05:15And I was at the door, where I was being searched,
0:05:15 > 0:05:16and my hands was raised up.
0:05:18 > 0:05:21I was just walking in front of Nakumatt
0:05:21 > 0:05:22when there was a loud explosion.
0:05:22 > 0:05:24Bang!
0:05:24 > 0:05:29I realised the guard that was searching me had now fallen down.
0:05:30 > 0:05:34A grenade went off, immediately followed by gunfire.
0:05:35 > 0:05:38You could see people falling on the floor.
0:05:38 > 0:05:41Some were diving for cover, but some were actually falling.
0:05:42 > 0:05:45When I dived down, I decided to touch my chest.
0:05:45 > 0:05:49And I checked down and I saw there was blood on my fingers.
0:05:51 > 0:05:53Niall Saville and his wife Moon Hee
0:05:53 > 0:05:57had been having lunch on the terrace at Urban Burger.
0:05:57 > 0:06:00I realised that my wife wasn't actually behind me.
0:06:00 > 0:06:05I saw her crawling on the ground, clearly in a lot of pain.
0:06:05 > 0:06:07Her legs looked very bloodied.
0:06:10 > 0:06:12I took her arm and dragged her
0:06:12 > 0:06:14towards the back wall of the burger restaurant
0:06:14 > 0:06:17so that we didn't have a direct line onto the road.
0:06:17 > 0:06:20Assuming that it was a hit-and-run grenade attack
0:06:20 > 0:06:22and therefore, being out of sight of the road
0:06:22 > 0:06:24was the important thing at that point.
0:06:27 > 0:06:30Tracer rounds. They were tracer rounds.
0:06:30 > 0:06:33There was that flash of light as they were flying through the air.
0:06:36 > 0:06:38People were confused. They don't know where to go.
0:06:38 > 0:06:40Stepping on each other.
0:06:40 > 0:06:43That's when I saw a white lady with three children.
0:06:43 > 0:06:46So they were running in different directions.
0:06:46 > 0:06:48That's when I picked one.
0:06:48 > 0:06:50You know, I started to run and then a Kenyan woman came
0:06:50 > 0:06:52and grabbed one of the girls from me.
0:06:52 > 0:06:57And we dove behind this computer display table that was there.
0:06:57 > 0:06:59She had Portia, my four-year-old,
0:06:59 > 0:07:01and was laying on top of her to protect her.
0:07:02 > 0:07:05Now, Diljeet Kaur and a friend
0:07:05 > 0:07:08also squeezed in under the display table.
0:07:08 > 0:07:10My friend was lying like that
0:07:10 > 0:07:13and that Kenyan lady was lying like that.
0:07:13 > 0:07:16It was a tight fit with the seven of us.
0:07:16 > 0:07:19We were kind of laying on top of each other and all scrunched up.
0:07:22 > 0:07:23As the gunfire got closer,
0:07:23 > 0:07:27people surged from the main mall into the supermarket.
0:07:29 > 0:07:32As we were running, people just came and started pushing me and Blaise
0:07:32 > 0:07:36and, like, I had to reach my arm through just to grab his hand
0:07:36 > 0:07:38so I wouldn't be separated from him.
0:07:40 > 0:07:42People were running towards the back of Nakumatt.
0:07:42 > 0:07:45And that's when I thought, "I've got to get to the kids."
0:07:45 > 0:07:48Because it was quite chaotic, I couldn't remember which till,
0:07:48 > 0:07:50so it took me a while to sort of find them.
0:07:50 > 0:07:52And I remember screaming, you know, "Amelie, Amelie!"
0:07:52 > 0:07:54to try and pinpoint where they were.
0:07:55 > 0:07:58GUNFIRE
0:08:02 > 0:08:05Inside Nakumatt, a customer's mobile phone
0:08:05 > 0:08:07recorded the gunfire getting closer.
0:08:09 > 0:08:12As two gunmen moved from the street
0:08:12 > 0:08:14to the restaurants by the front entrance of the mall.
0:08:22 > 0:08:25I was looking at his face. He was young.
0:08:25 > 0:08:27He looked at me and he fired.
0:08:38 > 0:08:41As I pulled my wife behind one of the counters
0:08:41 > 0:08:44and as I kind of collapsed on the floor,
0:08:44 > 0:08:46I realised that I'd been shot.
0:08:46 > 0:08:49100 feet away at Dormans cafe,
0:08:49 > 0:08:5315-year-old Nuriana Merali and her little brother
0:08:53 > 0:08:55had been waiting for their mother.
0:08:55 > 0:08:58With them was a school friend, Makena Kinyua.
0:08:58 > 0:09:00We were trying to stay as low as we could
0:09:00 > 0:09:03because we knew there were people shooting from the main entrance.
0:09:04 > 0:09:08I could see people running into Nakumatt, so we ran inside Nakumatt.
0:09:10 > 0:09:13There was a lull as the gunmen reloaded their weapons.
0:09:13 > 0:09:18Waiter Mike Kagwe saw Andrew wounded and went to him.
0:09:19 > 0:09:23So I think at that moment, somebody came and pulled me from the Dormans.
0:09:23 > 0:09:28I had to tell him, "Come, come, come. Stand up. Let's run!"
0:09:28 > 0:09:32Mike rushed Andrew into Nakumatt towards the loading bays,
0:09:32 > 0:09:35where hundreds of shoppers were trying to escape.
0:09:40 > 0:09:42The gunmen now moved from the restaurants
0:09:42 > 0:09:45towards Nakumatt supermarket.
0:09:48 > 0:09:52We were all laying as flat as we could behind that table.
0:09:52 > 0:09:56In the beginning, I cried. I was just so scared.
0:09:56 > 0:09:59And the Kenyan lady, you know, kind of tapped me on the shoulder
0:09:59 > 0:10:02and said, "You can't do that. You have to be strong for your girls."
0:10:04 > 0:10:07The white lady told the little girl I was holding,
0:10:07 > 0:10:12"Put your fingers in your ear and lay down and keep quiet."
0:10:15 > 0:10:18Two policemen guarding a bank on the first floor
0:10:18 > 0:10:21spotted the terrorists and opened fire.
0:10:21 > 0:10:25I was using my rounds to cover myself, shooting so rapidly
0:10:25 > 0:10:28so that I could deny him a chance to shoot at me.
0:10:29 > 0:10:33I shot him at his right leg, almost around his knee there.
0:10:34 > 0:10:38He was limping, so I knew that the guy was injured.
0:10:38 > 0:10:42Undeterred, the terrorists headed on towards Nakumatt
0:10:42 > 0:10:45and the display table where the four women
0:10:45 > 0:10:47and three children were hiding.
0:10:48 > 0:10:49Petra kept crying.
0:10:49 > 0:10:52She would really scream when the shooting would start.
0:10:52 > 0:10:55She would just scream and scream.
0:10:55 > 0:10:57I had brought one bottle of milk with me
0:10:57 > 0:11:01and I gave that to her and she drank it and went to sleep.
0:11:07 > 0:11:11I realised that I would definitely, as being an American,
0:11:11 > 0:11:13as being a Christian,
0:11:13 > 0:11:19that it was...much more dangerous, probably, for me.
0:11:19 > 0:11:22You know, I was a prime target.
0:11:25 > 0:11:27As the first two gunmen entered Nakumatt,
0:11:27 > 0:11:30two more were making for the mall's upper entrance.
0:11:34 > 0:11:37WOMAN: That's right, it's all happening today
0:11:37 > 0:11:39at the rooftop of Westgate...
0:11:39 > 0:11:42They headed towards the rooftop,
0:11:42 > 0:11:45where a children's cooking competition was taking place.
0:11:45 > 0:11:47What are you making today?
0:11:47 > 0:11:51We're making apple pudding and... with cream cheese delight
0:11:51 > 0:11:53and we're making crunchy tofu salad.
0:11:53 > 0:11:56We heard gunshots, we heard screaming.
0:11:56 > 0:11:59I personally felt that this is a robbery or something
0:11:59 > 0:12:00and these are thugs.
0:12:00 > 0:12:03They need a passage so you stay out of the way
0:12:03 > 0:12:04and everything will be OK.
0:12:06 > 0:12:09It was almost like we were being herded like sheep.
0:12:09 > 0:12:13So we went to the furthest corner of the parking lot on the roof,
0:12:13 > 0:12:14away from the door and the ramp,
0:12:14 > 0:12:16and there were a lot of people stuck in there,
0:12:16 > 0:12:20lots of...lots of women and children from the cooking competition.
0:12:20 > 0:12:22Cooking competition, yeah.
0:12:25 > 0:12:29Then suddenly we just saw people falling one after the other.
0:12:29 > 0:12:32As they shot, you could hear the sound of the bullet
0:12:32 > 0:12:34thud into someone.
0:12:34 > 0:12:37The sound of the bullet going into flesh
0:12:37 > 0:12:39is like nothing you've ever heard.
0:12:39 > 0:12:43Doof. It feels like somebody's being thumped, you know,
0:12:43 > 0:12:45and then they just drop.
0:12:45 > 0:12:48I looked at them when his gun was pointing at me
0:12:48 > 0:12:50and he shot me in the thigh.
0:12:50 > 0:12:54Then I realised that I was shot in the stomach as well.
0:12:54 > 0:12:57I just put up my hand and I said, "Please let the children go.
0:12:57 > 0:12:58"Just let the children go."
0:12:58 > 0:13:01The only thing he said was that, "We're here to kill."
0:13:01 > 0:13:04"You killed our people in Somalia.
0:13:04 > 0:13:07"We normally don't kill women and children
0:13:07 > 0:13:11"but you killed ours in Somalia so we're here to take revenge."
0:13:15 > 0:13:18I started saying the shahada really loudly,
0:13:18 > 0:13:22"La 'ilaha 'illa-llah, muhammadun rasulu-llah,"
0:13:22 > 0:13:26which is, "There's no God but Allah and Muhammad is his messenger."
0:13:27 > 0:13:29So as soon as he heard that
0:13:29 > 0:13:31the gunman looked at me and he said, "Are you a Muslim?"
0:13:31 > 0:13:36And I said, "Yes, I am." By that time my wife had come next to me.
0:13:36 > 0:13:40She was drenched in blood from top to toe.
0:13:40 > 0:13:42He said, "Is this your woman?"
0:13:42 > 0:13:44and I said, "Yes, she is,"
0:13:44 > 0:13:46and then he said, "Go."
0:13:48 > 0:13:52As Aleem and his wife ran down the ramp to safety, the gunmen
0:13:52 > 0:13:56also released other Muslims who'd survived the initial attack.
0:13:57 > 0:14:01An elderly lady stood up, encouraged to see that the gunman was
0:14:01 > 0:14:04releasing people, so she said, you know, "Oh, I'm old,
0:14:04 > 0:14:09"I can't kneel any more, my knees are arthritic,
0:14:09 > 0:14:12"I'm in a lot of pain, please let me go."
0:14:12 > 0:14:15And the man asked her, "Are you a Muslim?"
0:14:15 > 0:14:18And while the woman was thinking of the answer to give,
0:14:18 > 0:14:20the gunman just shot her.
0:14:22 > 0:14:26The gunfire on the rooftop panicked shoppers trying to escape
0:14:26 > 0:14:28through the loading bays down below.
0:14:28 > 0:14:30Lots of people came running out of the storeroom,
0:14:30 > 0:14:33back into Nakumatt supermarket, screaming, "Don't go that way!
0:14:33 > 0:14:35"They're shooting that way."
0:14:35 > 0:14:38So then we were really stuck, we knew we couldn't get out the front
0:14:38 > 0:14:40and we thought we couldn't get out the back.
0:14:44 > 0:14:46The gunmen in Nakumatt made an announcement
0:14:46 > 0:14:50on the supermarket's public address system.
0:14:50 > 0:14:53"This - Al-Shabaab attack, and we're going to kill everybody!
0:14:53 > 0:14:55"You came to our land,
0:14:55 > 0:14:58"you killed our women and children, it's our time."
0:14:59 > 0:15:02Where do you hide in a supermarket?
0:15:02 > 0:15:04Anywhere you are, you're exposed.
0:15:04 > 0:15:06And I kept on thinking, why now?
0:15:06 > 0:15:09I can't believe this is happening while I have my baby with me.
0:15:12 > 0:15:14I thought the best place to hide would be, you know,
0:15:14 > 0:15:18behind the meat section, behind the deli counters, if you like.
0:15:18 > 0:15:22Nuriana and Makena also hid behind the meat counter.
0:15:22 > 0:15:24Nuriana's mum was lying in front of me
0:15:24 > 0:15:26and then next to her was Nuriana
0:15:26 > 0:15:30and then behind Nuriana was her younger brother.
0:15:30 > 0:15:32Everybody was just lying down, face down,
0:15:32 > 0:15:36and trying to move as little as possible.
0:15:36 > 0:15:37I said, "Can I come and hide back here?
0:15:37 > 0:15:41And they said, "Sure, just..." and they showed me where to come in,
0:15:41 > 0:15:45so I kind of ducked down, I'm still holding my eight-month-old baby.
0:15:47 > 0:15:51The security camera footage from the meat counter was never recovered.
0:15:51 > 0:15:54But cameras nearby show the areas to the left...
0:15:54 > 0:15:56and right.
0:15:56 > 0:15:59The occasional phone would ring and everybody would be like, "Shhh!
0:15:59 > 0:16:01"Turn it off, put it on silent."
0:16:01 > 0:16:05Sometimes I would look up to...and the other mothers would look at me
0:16:05 > 0:16:08and we'd sort of nod to each other, kind of encouraging nods
0:16:08 > 0:16:11to say, look, it's going to be OK.
0:16:13 > 0:16:15Bleeding from a shrapnel wound,
0:16:15 > 0:16:19Andrew had taken refuge in Nakumatt's furniture storeroom.
0:16:19 > 0:16:24I'm starting to feel dizzy, I'm starting to feel nervous.
0:16:24 > 0:16:26I'm now starting to think this could be
0:16:26 > 0:16:28the end of ourselves, you know.
0:16:28 > 0:16:31I don't know whether we'll be out of the mall. I'm bleeding.
0:16:31 > 0:16:32And I'm starting to fear now,
0:16:32 > 0:16:35and I was thinking, like, this is the end of the story now.
0:16:37 > 0:16:42They ushered me into a room where they administered first aid.
0:16:42 > 0:16:45That's when he told me that he's thirsty,
0:16:45 > 0:16:48he wants water, and I told him that, just stay put,
0:16:48 > 0:16:51wait for me, let me go look for water, I bring it to you.
0:16:53 > 0:16:57As Mike went downstairs to fetch water for Andrew,
0:16:57 > 0:16:58the power went out.
0:17:00 > 0:17:02That's when one of them saw me and shot me.
0:17:03 > 0:17:07I was screaming and something in me told me, like,
0:17:07 > 0:17:10"Shut up or they might be coming looking for you."
0:17:10 > 0:17:13So I kept quiet. And I started running.
0:17:13 > 0:17:16The minute he got to us he collapsed, he fell down.
0:17:21 > 0:17:24To be honest, I've watched enough movies to know what to do.
0:17:26 > 0:17:30When someone is shot and bleeding you have to apply pressure,
0:17:30 > 0:17:32at least to stop the bleeding.
0:17:33 > 0:17:37I was a little bit scared that he might succumb to his wounds,
0:17:37 > 0:17:41but I didn't let that, you know, distract me from doing my best.
0:17:41 > 0:17:47To me, I feel like...telling him thank you, it's not enough,
0:17:47 > 0:17:49because he really saved my life.
0:17:52 > 0:17:55As the lights came back on, the first pair of gunmen
0:17:55 > 0:17:58headed for the meat counter, where 20 people were hiding.
0:18:02 > 0:18:04I told the lady that someone was coming,
0:18:04 > 0:18:06cos I could see the reflection of someone coming.
0:18:06 > 0:18:09She was shaking and saying, "They're coming, they're coming,"
0:18:09 > 0:18:12and I was like, "Shh, shh," thinking they were just going to walk past.
0:18:12 > 0:18:16But they came and they came straight into where we were.
0:18:16 > 0:18:20And then very deliberately they just shot everybody around us.
0:18:21 > 0:18:24I never looked up, I never saw anything, it was just
0:18:24 > 0:18:27the sound of "doof-doof, doof-doof".
0:18:29 > 0:18:33They said, "Now it is your turn, we have come for you."
0:18:35 > 0:18:39You know, as they were shooting, children were screaming.
0:18:39 > 0:18:41Yeah, as they were shooting.
0:18:41 > 0:18:44I just felt some pressure, though, I didn't really feel any pain.
0:18:44 > 0:18:47It's now when the person walked away I just looked
0:18:47 > 0:18:48and I could see I'd been shot.
0:18:48 > 0:18:52There was a really strange physical force, and I found out later
0:18:52 > 0:18:55that I was shot in my left leg.
0:18:55 > 0:18:58It entered in my left leg and came out by my right hip.
0:19:00 > 0:19:04My main concern at that point was to make sure my kids didn't see anything
0:19:04 > 0:19:06so just to try and get them to keep their faces down,
0:19:06 > 0:19:09so I was holding their faces down, saying, "Don't look up, don't look up."
0:19:11 > 0:19:13There was just a lot of blood
0:19:13 > 0:19:16and a lot of anguish in people's faces, as they lay there dying.
0:19:21 > 0:19:25200 feet away, Katherine and her three daughters
0:19:25 > 0:19:28were still hiding under the display table.
0:19:28 > 0:19:32I was worried that my girls, you know, if they were to get shot,
0:19:32 > 0:19:35you know, that I would have to lay there and to watch them die,
0:19:35 > 0:19:38or if I were to be shot that they would have to lay there
0:19:38 > 0:19:42and watch me die, and I didn't want them to have to go through that.
0:19:45 > 0:19:48Where I was lying I could see there was this guy
0:19:48 > 0:19:50at the doorway of Nakumatt.
0:19:50 > 0:19:53And I asked him, "What's going on?"
0:19:53 > 0:19:56And he told me, "(Lie down.)" That's what he told me.
0:19:56 > 0:19:59Because from there, where he was, he could see the other direction,
0:19:59 > 0:20:00where I could not see.
0:20:05 > 0:20:08The second pair of gunmen had come down from the rooftop.
0:20:09 > 0:20:11They shot anyone they found.
0:20:18 > 0:20:21He was peeping, peeping.
0:20:21 > 0:20:24Why did he think of hiding under the elephant?
0:20:25 > 0:20:26Anyone could see you.
0:20:28 > 0:20:33Whenever I see that elephant, for the rest of my life...
0:20:33 > 0:20:35I'll always remember that guy.
0:20:57 > 0:21:01Inside Nakumatt, all four gunmen regrouped.
0:21:01 > 0:21:04They had murdered several dozen people so far.
0:21:07 > 0:21:12Outside the mall there was still no sign of a rescue operation.
0:21:12 > 0:21:14It was 45 minutes since the attack had begun.
0:21:16 > 0:21:19I got a call off a friend and told me, "Don't go to Westgate,
0:21:19 > 0:21:21"it's some robbery and there's lots of dead people."
0:21:21 > 0:21:23So I grab a camera and drive down.
0:21:25 > 0:21:30Veteran war photographer Goran Tomasevic of Reuters news agency
0:21:30 > 0:21:34shot rapid bursts of pictures as he moved past the terrorists' car
0:21:34 > 0:21:37and found the victims of the first few minutes of the attack.
0:21:41 > 0:21:44Music coming out of one of the bars.
0:21:44 > 0:21:46It was very weird, you know, seeing dead people
0:21:46 > 0:21:48and some funny music coming out.
0:21:48 > 0:21:51The kind of music what you can hear in elevators, you know.
0:21:54 > 0:21:56A handful of police had arrived
0:21:56 > 0:21:59but the sound of heavy gunfire had kept them out of the mall.
0:22:04 > 0:22:08Amber lay behind the meat counter with her children,
0:22:08 > 0:22:10bleeding from a bullet through the pelvis.
0:22:12 > 0:22:16It felt endless. It felt like no-one was coming for us and I was going to die there.
0:22:16 > 0:22:21And I was going to die there on top of my children, and what would happen to them?
0:22:21 > 0:22:24The little boy next to me was screaming in agony.
0:22:24 > 0:22:27He'd been shot and he was screaming, "They've shot my mother,
0:22:27 > 0:22:30"why did this have to happen, why did they do this?"
0:22:30 > 0:22:33And screaming and screaming. And I was trying to calm him down.
0:22:35 > 0:22:37At some point the sister also passed away.
0:22:39 > 0:22:42The people who were screaming stopped screaming eventually,
0:22:42 > 0:22:46you know, as they died, and so it became quieter.
0:22:48 > 0:22:53Paul Muriuki, a driver for an American charity, was still alive.
0:23:06 > 0:23:08He had seven gunshots.
0:23:11 > 0:23:15They shot him at once, and once they realised that he didn't die
0:23:15 > 0:23:18they still come and shoot him once again.
0:23:18 > 0:23:19It was very painful.
0:23:21 > 0:23:25He was a person who loved dialogue to solve issues,
0:23:25 > 0:23:26not violence.
0:23:27 > 0:23:29He was humble.
0:23:33 > 0:23:37In the burger restaurant, it had now been 50 minutes
0:23:37 > 0:23:39since Niall and his wife had been shot.
0:23:41 > 0:23:44Her legs had been pretty badly shredded.
0:23:45 > 0:23:47And she was losing quite a lot of blood.
0:23:49 > 0:23:52My shoulder and arm had been very badly hit
0:23:52 > 0:23:56and I had, you know, holes big enough to put fingers inside.
0:23:57 > 0:24:00And with the, you know, blood I was losing myself
0:24:00 > 0:24:03it was harder to stay conscious the whole time.
0:24:06 > 0:24:09She was clearly, you know...
0:24:10 > 0:24:12..on the edge
0:24:12 > 0:24:14and, you know, shaking from what
0:24:14 > 0:24:17must have been blood loss, in retrospect.
0:24:17 > 0:24:18Erm...
0:24:19 > 0:24:23Clearly in a lot of pain, clearly very...
0:24:23 > 0:24:25very scared. Erm...
0:24:27 > 0:24:30I tried to move closer to her at that point.
0:24:30 > 0:24:31Took her hand at one point.
0:24:32 > 0:24:34And...
0:24:37 > 0:24:39..at some point I'm...
0:24:41 > 0:24:43..pretty sure she died.
0:24:43 > 0:24:46It was obviously hard to tell, but...
0:24:49 > 0:24:51..I don't think she was breathing.
0:24:59 > 0:25:02Well, I knew I couldn't do anything else. I closed her eyes.
0:25:04 > 0:25:07Took her wedding ring so that it wouldn't get lost.
0:25:07 > 0:25:09And...
0:25:12 > 0:25:13..just fell back.
0:25:18 > 0:25:23I think I lay on her with my head on her shoulder for a little while,
0:25:23 > 0:25:25where I tried to get to, so that I could actually reach her
0:25:25 > 0:25:27to do mouth to mouth, but...
0:25:28 > 0:25:29Yeah.
0:25:34 > 0:25:39I dunno, I mean, after that it felt fairly...empty.
0:25:52 > 0:25:56We then heard the footsteps coming back. The little boy went quiet.
0:25:56 > 0:25:59He understood to play dead at that point.
0:26:02 > 0:26:06The terrorists asked, "If there's children alive we'll let them go,
0:26:06 > 0:26:09"we do not believe in hurting children."
0:26:09 > 0:26:13And I don't know...where it came from but I decided that probably
0:26:13 > 0:26:16this was the only chance and the only chance for my children.
0:26:17 > 0:26:20Erm, so I stood up.
0:26:20 > 0:26:23I said to him, "My children are here, they're alive,
0:26:23 > 0:26:25"will you let them go?"
0:26:25 > 0:26:30He said, "Yes, but you'll have to stay. The children can go but you'll have to stay."
0:26:30 > 0:26:32And so I started trying to get my children to stand up.
0:26:34 > 0:26:36I was expecting to hear him, like, shooting them.
0:26:36 > 0:26:41Then he asked, "Who's Muslim?" And then my friend's brother, he... I could hear him, like, standing up.
0:26:41 > 0:26:44So he stood up and then he said, "I'm Muslim."
0:26:44 > 0:26:47And he was like, "You've killed my mother and my sister.
0:26:47 > 0:26:49"And I love them very much."
0:26:49 > 0:26:54And he was like, "Sorry, we're really, really sorry. Please forgive us."
0:26:54 > 0:26:56I started walking with my children,
0:26:56 > 0:26:59kind of ignoring the fact that he said that I would have to stay.
0:27:00 > 0:27:02Then he said, "Can you take the boy with you?"
0:27:02 > 0:27:03I asked the terrorist, I said,
0:27:03 > 0:27:07"There's also another girl here who's alive, can I take her too?"
0:27:07 > 0:27:08And he sort of looked at her.
0:27:08 > 0:27:11He didn't look best pleased but he said OK.
0:27:12 > 0:27:15I thought they were up to something because, I mean, they were acting so nice,
0:27:15 > 0:27:18and these are the people who have killed so many people.
0:27:18 > 0:27:20Cos I couldn't carry the boy myself
0:27:20 > 0:27:23so I just sort of threw him in the trolley.
0:27:23 > 0:27:26I remember my son saying something to them,
0:27:26 > 0:27:29"But it's not good to shoot people," you know.
0:27:29 > 0:27:32He said, "You're a bad man, you've got to let everybody go,"
0:27:32 > 0:27:35and the man trying to explain himself to them,
0:27:35 > 0:27:39"Please forgive us," and he was asking for forgiveness.
0:27:39 > 0:27:43At that point I said to my children, "Shut up. Don't say another word.
0:27:43 > 0:27:45"Be very quiet. Just keep walking,"
0:27:45 > 0:27:47and I just wanted to just keep walking,
0:27:47 > 0:27:50you know, towards the exit.
0:27:50 > 0:27:52And he was like, "Hey, and remember," so I knew, "This is it."
0:27:52 > 0:27:56So I just looked behind me. And then he said, "Become Muslim." I said "Yeah, yeah."
0:28:03 > 0:28:04We heard voices of children.
0:28:06 > 0:28:10We looked at each other and kind of questioned what was going on,
0:28:10 > 0:28:12that there was a woman that was with some children
0:28:12 > 0:28:16and she just walked out of Nakumatt and left.
0:28:16 > 0:28:18We thought maybe she'd lost her mind.
0:28:21 > 0:28:24All you do is you focus and it's one step at a time.
0:28:24 > 0:28:28One step, one breath, one step, one breath, and just trying to get out.
0:28:28 > 0:28:30And yet my daughter was like the complete opposite,
0:28:30 > 0:28:34she was just, you know, strolling along, and I remember her saying,
0:28:34 > 0:28:37"Mummy, I don't want to do any more shopping today."
0:28:46 > 0:28:50The terrorists had actually given them chocolate bars.
0:28:50 > 0:28:52According to my daughter, as they gave my son the Mars Bar,
0:28:52 > 0:28:54he said, "No, can I have some chewing gum?"
0:28:54 > 0:28:58And Amelie said, "No, no, you've got to take the Mars Bar."
0:28:58 > 0:29:01And, you know, it's like they were trying to...appease the children,
0:29:01 > 0:29:04and explaining to them what they were doing and why they were
0:29:04 > 0:29:08doing it, and kept saying, "We're not monsters, here, have a chocolate."
0:29:20 > 0:29:22I can't explain why they asked for forgiveness,
0:29:22 > 0:29:24why they said they were sorry.
0:29:24 > 0:29:27I mean, you know, how can you shoot somebody one second,
0:29:27 > 0:29:31kill women and children and then say, "Oh, now we want to let children go,"
0:29:31 > 0:29:33and then kill some more women and children
0:29:33 > 0:29:36and then say, "Oh, but we're sorry."
0:29:36 > 0:29:38You know, how can you...
0:29:38 > 0:29:40It just shows how...they're just mad.
0:29:46 > 0:29:49She is injured behind there.
0:29:49 > 0:29:51What's your name, what's your name, what's your name?
0:29:51 > 0:29:52What's your name?
0:29:54 > 0:29:5690 minutes after the attack had begun,
0:29:56 > 0:30:00the Kenyan security forces still hadn't gone into the mall.
0:30:00 > 0:30:04Yeah, don't stand in open area. Stand fire. Stay on the wall.
0:30:04 > 0:30:07There's people dying up there, bleeding to death.
0:30:07 > 0:30:09And I can't do all ten on my own.
0:30:09 > 0:30:11Some civilians had been trying to get help to the injured
0:30:11 > 0:30:13at the children's cooking competition.
0:30:13 > 0:30:16Give us time now to go in with the SWAT.
0:30:16 > 0:30:19- I'm a soldier myself. - You're a soldier but not with the SWAT. We are here now.
0:30:19 > 0:30:23- I did 25 years in the army. - Give us time. Can you give us time?!
0:30:23 > 0:30:26- I know a safe route.- I am telling you our SWAT team is here.
0:30:26 > 0:30:30Give us time to organise ourselves. Right?!
0:30:30 > 0:30:35While the security forces debated what to do,
0:30:35 > 0:30:37time was running out for the wounded.
0:30:37 > 0:30:40By the time you react people will die!
0:30:43 > 0:30:46Blood started spreading all around me.
0:30:46 > 0:30:51Well, how long now do I have before I just lose too much blood?
0:30:51 > 0:30:53I could feel myself getting a bit weaker.
0:30:53 > 0:30:56I actually mouthed to Amanda, "I love you."
0:30:56 > 0:31:00Just... I figured I've at least got a chance to say something right!
0:31:00 > 0:31:02We lay there for a very long time
0:31:02 > 0:31:07and you would expect to see a lot of armed soldiers and all
0:31:07 > 0:31:09just coming up the ramp.
0:31:09 > 0:31:12Maybe that's what we were expecting. But that didn't happen.
0:31:14 > 0:31:16In the absence of an official rescue plan,
0:31:16 > 0:31:20a handful of plain-clothes police decided to act on their own.
0:31:21 > 0:31:26We were very anxious to go in and see if we can save some lives.
0:31:28 > 0:31:31The police were talking something in Swahili, I couldn't understand.
0:31:31 > 0:31:33So I told them, "What you guys doing?"
0:31:33 > 0:31:35They said, "We're going up."
0:31:35 > 0:31:37Goran followed Corporal Ali up the ramp.
0:31:41 > 0:31:46I had harnessed all pockets of courage that I had inside me
0:31:46 > 0:31:47to come up there.
0:31:47 > 0:31:52I was not thinking that I could die, that I could get shot.
0:31:54 > 0:31:56I felt invincible.
0:31:56 > 0:31:58That's the truth.
0:32:00 > 0:32:04At that stage I didn't even know that there were people up there.
0:32:17 > 0:32:19I felt very angry.
0:32:22 > 0:32:24I felt disgusted...
0:32:25 > 0:32:28..with the wanton killing that took place there.
0:32:30 > 0:32:33In my line of duty I have never shed tears.
0:32:33 > 0:32:40On that day I found tears, you know, dropping from my eyes.
0:32:42 > 0:32:47I just ran down like a crazy man,
0:32:47 > 0:32:49"We need ambulance! We need ambulance!"
0:32:51 > 0:32:53Stretcher, stretcher, please! Stretcher here!
0:32:53 > 0:32:55Stay with us.
0:33:02 > 0:33:06Simon Belcher had been bleeding for two hours by the time help came.
0:33:06 > 0:33:09My survival depended on getting to hospital ASAP.
0:33:11 > 0:33:15My doctor said another 10-15 minutes and I would have gone.
0:33:17 > 0:33:21Ruhila Adatia, a popular radio host, was seven months pregnant.
0:33:22 > 0:33:24She'd been shot in the leg.
0:33:24 > 0:33:27I went straight for Ruhila and she opened her eyes
0:33:27 > 0:33:31and she told me, "Issa, help me." I said, "No, I'm here.
0:33:31 > 0:33:33"I'm getting you out of here."
0:33:35 > 0:33:38When we picked her up, she was still talking to me.
0:33:38 > 0:33:42When I put her in the ambulance, right, her eyes rolled back...
0:33:44 > 0:33:47..and I straightaway told the guy, "She's going into shock."
0:33:49 > 0:33:53Ruhila and her unborn child died on the way to hospital.
0:33:56 > 0:33:59Ruhila that we lost, she was a Muslim.
0:33:59 > 0:34:02She was expecting a baby... of her faith.
0:34:02 > 0:34:05So it did not matter, it just did not matter to them.
0:34:06 > 0:34:10Whatever it is, let the ambulance crew move out with them!
0:34:10 > 0:34:12They need to get out!
0:34:13 > 0:34:16A handful of civilians had come to the rooftop
0:34:16 > 0:34:19to assist the Red Cross and the plain-clothes police.
0:34:21 > 0:34:24We saw the level of destruction that had taken place,
0:34:24 > 0:34:28the murder and the killing and the injured people.
0:34:28 > 0:34:30And we knew there were survivors in there.
0:34:31 > 0:34:34We just said, "Whoever has the balls, we go in.
0:34:34 > 0:34:36"The rest, stay."
0:34:36 > 0:34:40- HE SPEAKS OWN LANGUAGE - If we have to die, we die.
0:34:44 > 0:34:48Now seven men went into the mall - five plain-clothes police
0:34:48 > 0:34:53and civilians Harish and Abdul, who were carrying licensed handguns.
0:34:57 > 0:34:59We didn't have a command structure.
0:34:59 > 0:35:02We were not taking orders from anybody.
0:35:02 > 0:35:04Most of the police were still outside.
0:35:04 > 0:35:07But we did have the plainclothes police officers who were
0:35:07 > 0:35:09with us inside.
0:35:19 > 0:35:25When we hit the ground floor now, hey...bullets started flying now.
0:35:25 > 0:35:30Those guys, they started showing us that they really meant business.
0:35:31 > 0:35:35I clearly saw one of the gunmen. So I took a picture.
0:35:35 > 0:35:37Then, I said, "No, because it smells bad."
0:35:37 > 0:35:40I said to police, "We have to be careful.
0:35:40 > 0:35:42"We can get shot."
0:35:45 > 0:35:46I had 14 rounds.
0:35:46 > 0:35:49And it didn't quite cross our mind that, you know, we had small guns
0:35:49 > 0:35:52and they had big guns. A gun is a gun.
0:35:52 > 0:35:54At the end of the day, it's how good you are with it.
0:35:54 > 0:35:57The display table opposite the entrance to the supermarket
0:35:57 > 0:35:59was now in the crossfire.
0:35:59 > 0:36:03It was instantaneous fear and, um... just dread.
0:36:06 > 0:36:09The bullets, they're shining - tfu-tuuu.
0:36:10 > 0:36:13I felt a big bang on my leg.
0:36:14 > 0:36:16I knew I was shot.
0:36:16 > 0:36:18I really tried to look like this,
0:36:18 > 0:36:24down like this, then I saw a hole in my jeans... to my flesh.
0:36:29 > 0:36:33I felt a heavy punch in my back.
0:36:33 > 0:36:37I realised that the punch was a bullet. I've been shot.
0:36:39 > 0:36:46With the effort that I was making... I released the grip that I had...
0:36:46 > 0:36:49on the torn abdomen...
0:36:51 > 0:36:52..and I found...
0:36:52 > 0:36:56..the intestines, you know, bubbling out.
0:36:59 > 0:37:01Goran came and lifted me up.
0:37:02 > 0:37:05When I was running with him but he start firing his AK by accident
0:37:05 > 0:37:06between our legs
0:37:06 > 0:37:09so it was little bit difficult, you know.
0:37:10 > 0:37:13He was a very brave guy, you know.
0:37:13 > 0:37:15I heard after he was all right.
0:37:15 > 0:37:18SHOUTING
0:37:18 > 0:37:20GUNSHOTS
0:37:30 > 0:37:33As the gun battle raged inside the mall,
0:37:33 > 0:37:37the police SWAT team was outside... waiting for orders.
0:37:42 > 0:37:45If there was any time that any of us should have run away,
0:37:45 > 0:37:47was when our colleague was shot.
0:37:47 > 0:37:51At that point in time if there was any coward amongst us
0:37:51 > 0:37:54he would have opted out and left.
0:37:54 > 0:37:55But nobody left.
0:37:57 > 0:38:00By engaging the terrorists at the front entrance
0:38:00 > 0:38:03of Nakumatt, Abdul and his group enabled more than
0:38:03 > 0:38:07100 trapped civilians to escape, including Katherine's sons.
0:38:08 > 0:38:12We asked "Is our mother out, is she safe?"
0:38:12 > 0:38:16They responded, "We don't know, just pray".
0:38:16 > 0:38:17We really had no clue where she was,
0:38:17 > 0:38:21but we knew she was inside Westgate somewhere.
0:38:22 > 0:38:28We noticed that there was a lady hiding under a table
0:38:28 > 0:38:29and she looked terrified.
0:38:32 > 0:38:34The Kenyan lady finally said - "The cops are here."
0:38:34 > 0:38:36I couldn't see them
0:38:36 > 0:38:39but the other ladies could and they were communicating with them.
0:38:41 > 0:38:43We were quite shocked because she was
0:38:43 > 0:38:47right in the middle of the crossfire between the gunmen and us.
0:38:51 > 0:38:56I signalled to my colleagues, I told them, "You know, there's a lady,
0:38:56 > 0:38:59"she's in a bad situation, we need to get her out."
0:39:03 > 0:39:07At one point this guy with a black bandanna tied on his head -
0:39:07 > 0:39:13you know, my eyes and his locked and he was taunting me.
0:39:13 > 0:39:17He was saying "Kuja, kuja!", you know, "Come, come!"
0:39:17 > 0:39:21He was taunting us to come closer so that we can engage in a fight.
0:39:24 > 0:39:27I'm a Kenyan Somali, a Muslim.
0:39:27 > 0:39:32What angered me the most was the fact that they were Muslims and they
0:39:32 > 0:39:36were purporting to do whatever they were doing in the name of Islam.
0:39:39 > 0:39:42One of the plainclothes policemen threw tear gas,
0:39:42 > 0:39:45hoping to push the terrorists further back into Nakumatt.
0:39:58 > 0:39:59We started proceeding closer
0:39:59 > 0:40:02and closer towards the supermarket entrance.
0:40:05 > 0:40:09Diagonally opposite the display table was a pharmacy.
0:40:10 > 0:40:14We were much closer to the lady who was hiding under the table,
0:40:14 > 0:40:16we were able to communicate with her.
0:40:16 > 0:40:19So we told them to run. And she shook her head.
0:40:22 > 0:40:26I told him that, "I can't come because we are four ladies and three kids there."
0:40:28 > 0:40:32As Abdul prepared to rescue the women behind the display table
0:40:32 > 0:40:35he found another group of people hiding in the pharmacy.
0:40:40 > 0:40:44He now had only minutes to get them all to safety before the
0:40:44 > 0:40:48terrorists could recover from the tear gas and open fire again.
0:41:09 > 0:41:11One of the Asian ladies reached out her hands
0:41:11 > 0:41:14and signalled that she would carry the baby for me.
0:41:15 > 0:41:19I told that lady "Just give me your small baby."
0:41:19 > 0:41:21So, I know she can't run with three kids.
0:41:23 > 0:41:25So I handed her Petra.
0:41:25 > 0:41:27Cos I knew by then my legs were jelly
0:41:27 > 0:41:30and I just wouldn't be able to carry all of them.
0:41:30 > 0:41:33They told us - "You go one by one."
0:41:33 > 0:41:36I prayed my last prayers then I decided, "No..."
0:41:36 > 0:41:38I told God, "..no, I'm not dying today."
0:41:38 > 0:41:41- SHE CHUCKLES - "No, no, not today!"
0:41:54 > 0:41:56She just knew.
0:41:56 > 0:41:59She just knew it was her opportunity to go, and so she ran.
0:42:05 > 0:42:08She was very brave. Very brave.
0:42:38 > 0:42:41Almost the entire time my mind was on getting out
0:42:41 > 0:42:45and when I would get out and what would happen when I got out
0:42:45 > 0:42:47and what I would do the rest of the day.
0:42:47 > 0:42:50And I kept thinking "How am I supposed to drive home?
0:42:50 > 0:42:51"My nerves are completely shot.
0:42:51 > 0:42:54"There's just no way that I'm going to be able to drive home."
0:42:56 > 0:42:59It was wonderful. We know that it was a miracle.
0:43:02 > 0:43:04Move, move, move.
0:43:06 > 0:43:10There were just four of us. Everybody was close to each other.
0:43:10 > 0:43:13We don't know each other, we all come from different communities
0:43:13 > 0:43:17but at that time we were one.
0:43:17 > 0:43:19I'll always treasure that moment
0:43:19 > 0:43:22because everybody was caring about the other.
0:43:26 > 0:43:30Having been forced to the back of the supermarket by the tear gas,
0:43:30 > 0:43:34the gunmen were now just feet away from Margie and her baby.
0:43:38 > 0:43:40I was thinking - "I've got to slow my breath down,
0:43:40 > 0:43:43"cos this baby is going to pick up on the, kind of, extreme fear that
0:43:43 > 0:43:45"I'm feeling right now."
0:43:45 > 0:43:47I was almost just counting the seconds,
0:43:47 > 0:43:50every single second that passed.
0:43:50 > 0:43:53And, all of a sudden, it happened, there he was.
0:43:53 > 0:43:55I looked up at him
0:43:55 > 0:44:01and I just mouthed the words "He's just a baby, he's just a baby,
0:44:01 > 0:44:05"he's just a baby." And I must have said it quite a few times.
0:44:05 > 0:44:07And he just kept on staring at me.
0:44:07 > 0:44:12And after a while he looked to the side at some of his colleagues that
0:44:12 > 0:44:16were there and said something in a language that I didn't understand
0:44:16 > 0:44:20and someone in a broken voice said, "Lady with baby stand up."
0:44:23 > 0:44:26Then, as I'm looking at them, the terrorist that's in the middle
0:44:26 > 0:44:30in the front looks at us, sees the baby peering around
0:44:30 > 0:44:33and turns his head to the side and, kind of, cocks his head and makes
0:44:33 > 0:44:35this cute baby face and goes...
0:44:35 > 0:44:38And waves at me and waves at the baby.
0:44:38 > 0:44:40Like...
0:44:40 > 0:44:43And I just remember thinking, "If they see my face now they're
0:44:43 > 0:44:46"going to know how crazy I think this is.
0:44:46 > 0:44:47"I can't believe what just happened.
0:44:47 > 0:44:50"They're killing women and children and then making baby faces at us
0:44:50 > 0:44:52"and waving."
0:44:54 > 0:44:57So, I turned around and started walking out.
0:44:59 > 0:45:03As I got there this tear gas dropped right at the entrance.
0:45:05 > 0:45:09I had to decide - "Do I walk out into the mall area,
0:45:09 > 0:45:13from the supermarket, or do I turn around and go back into the supermarket?"
0:45:13 > 0:45:15I was like - "I'm not going back to where those guys are.
0:45:15 > 0:45:19"I'm not going back to where they just killed everybody."
0:45:40 > 0:45:43There were hordes of people, there were security forces outside.
0:45:43 > 0:45:46I mean, it felt like millions of people had surrounded the mall.
0:45:46 > 0:45:49And I didn't stop. I just kept on running.
0:45:52 > 0:45:55The tear gas had actually affected my eyes.
0:45:55 > 0:45:59So I started walking towards the main entrance.
0:45:59 > 0:46:03On the right side there was the Urban Burger cafe.
0:46:03 > 0:46:07So I thought, "I might as well get some water and splash it in my face."
0:46:09 > 0:46:14By now, Niall had been bleeding for more than three hours.
0:46:14 > 0:46:17I'd lay there, kind of, drifting in and out of consciousness and at
0:46:17 > 0:46:20some point I was aware of movement coming into the burger restaurant.
0:46:20 > 0:46:25Someone had come over and was, basically,
0:46:25 > 0:46:26washing their face
0:46:26 > 0:46:30and eyes in the sink that was, more or less, above our heads.
0:46:31 > 0:46:35I asked him where he'd been injured and he pointed to his shoulder
0:46:35 > 0:46:36and his leg.
0:46:36 > 0:46:38So I told him...
0:46:38 > 0:46:42"Just bear with me, I'm going to get some help for you
0:46:42 > 0:46:43"and we'll get you out of here."
0:46:47 > 0:46:50You try and do what you can not to be helpless but
0:46:50 > 0:46:55when that kind of situation happens there's a limited set of options.
0:46:55 > 0:46:58The biggest thing is not knowing what's happening.
0:46:58 > 0:47:01And so you having to make choices without any real
0:47:01 > 0:47:04idea of what the consequences of those choices could be.
0:47:04 > 0:47:07I mean, it feels wrong, in some ways, calling it unlucky
0:47:07 > 0:47:08because someone set out to do this.
0:47:10 > 0:47:14But for us to be there, erm, was just a matter of bad luck.
0:47:20 > 0:47:23Pablo Ghataurhae had gone to watch the cooking competition
0:47:23 > 0:47:24with his family.
0:47:26 > 0:47:30When the attack began he was on the rooftop with his grandmother.
0:47:30 > 0:47:33Pablo was 17 years old.
0:47:33 > 0:47:37He was going to go into university to do mechanical engineering.
0:47:39 > 0:47:41He wanted to be a rally driver.
0:47:43 > 0:47:48It's funny, he used to make these statements to me at times -
0:47:48 > 0:47:51"When I become a rally driver,
0:47:51 > 0:47:54"be prepared, Mum...
0:47:54 > 0:47:56"I'm going to die early.
0:47:58 > 0:48:00"So you be prepared."
0:48:02 > 0:48:05He went with his grandma, which I'm proud of.
0:48:07 > 0:48:10He looked after her while she was alive
0:48:10 > 0:48:12and he's looking after her all the way up there.
0:48:20 > 0:48:23The terrorists returned to the meat counter,
0:48:23 > 0:48:26looking for anyone hiding or playing dead.
0:48:26 > 0:48:33There is a lady who was behind me. She was alive.
0:48:33 > 0:48:36The gunmen had been speaking to their masters in Somalia
0:48:36 > 0:48:40and needed more minutes for their cellphones.
0:48:40 > 0:48:45They said "Where do we find the Safaricom scratch cards?"
0:48:45 > 0:48:49So they lady said. "The scratch cards, it is at the tills.
0:48:51 > 0:48:54"But I don't know the password."
0:48:56 > 0:49:00After that they ask her - "Are you a Kenyan?"
0:49:00 > 0:49:02The lady say, yeah, she's a Kenyan.
0:49:03 > 0:49:07They ask her if she's a Christian or a Muslim.
0:49:07 > 0:49:10The lady told them, "I'm a Christian."
0:49:11 > 0:49:16One of them just fired one gunshot and the lady was dead.
0:49:19 > 0:49:24Cashier Veronicah Kamau was killed at nine minutes to four,
0:49:24 > 0:49:28three hours and 21 minutes into the attack.
0:49:28 > 0:49:30She was the last civilian to die at Westgate.
0:49:47 > 0:49:49The terrorists left the shop floor
0:49:49 > 0:49:52and headed up a service staircase towards the furniture storeroom.
0:49:57 > 0:50:01Of perhaps two thousand people at the mall that Saturday,
0:50:01 > 0:50:07they had killed 61, including a dozen children and three pregnant women.
0:50:07 > 0:50:09Hundreds more were left with permanent injuries.
0:50:19 > 0:50:23Three and a half hours after the terrorists had struck,
0:50:23 > 0:50:25the police SWAT team finally entered the mall.
0:50:26 > 0:50:30But it was too late to save anyone. The massacre was over.
0:50:33 > 0:50:36As they worked their way down from the second floor,
0:50:36 > 0:50:39on the ground floor a platoon of Kenyan soldiers entered
0:50:39 > 0:50:41Nakumatt looking for the terrorists.
0:50:48 > 0:50:51They advanced through the vegetable section towards the meat counter,
0:50:51 > 0:50:54where six shop workers were still hiding.
0:50:57 > 0:51:02We can see them, on that reflection, I told my friend,
0:51:02 > 0:51:04"Hey is that police, are they police?"
0:51:05 > 0:51:07I opened the door.
0:51:07 > 0:51:09They felt I was a terrorist
0:51:09 > 0:51:11so they sprayed the bullets towards that side.
0:51:13 > 0:51:15The soldiers now fired at anything that moved.
0:51:17 > 0:51:20I tried to signal at them as I waved the uniform.
0:51:20 > 0:51:23"We are the Nakumatt staff, Nakumatt staff."
0:51:23 > 0:51:26Because I felt it was unsafe just to come out physically,
0:51:26 > 0:51:28that one, they would have shot me.
0:51:28 > 0:51:32Those soldiers, they do not consider, they are just shooting, yeah,
0:51:32 > 0:51:33they're just shooting.
0:51:34 > 0:51:38As the soldiers fired wildly around them,
0:51:38 > 0:51:42the four terrorists were relaxing in the furniture storeroom.
0:51:45 > 0:51:50By mistake, the army shot three policemen, one of them fatally.
0:51:55 > 0:51:58We put him onto the stretcher and we were rushing him out.
0:51:58 > 0:52:01Then, all of a sudden, he started shaking.
0:52:07 > 0:52:09He clearly said - "We can't work like this.
0:52:09 > 0:52:13"We are the ones who are supposed to be the head of this."
0:52:13 > 0:52:15They withdrew completely from the operation.
0:52:20 > 0:52:25In the confusion, both the Kenyan army and the police SWAT team
0:52:25 > 0:52:28left the mall, just 90 minutes after they'd arrived.
0:52:38 > 0:52:42In the furniture storeroom, the Al-Shabaab gunmen prayed.
0:52:44 > 0:52:47They had come to kill and be killed.
0:52:47 > 0:52:50Now they waited for the Kenyans to attack.
0:53:00 > 0:53:03Very little is known about the gunmen.
0:53:03 > 0:53:06The youngest was 19, the oldest 23.
0:53:07 > 0:53:10All four had arrived in Kenya three months earlier
0:53:10 > 0:53:12and scouted Westgate a number of times.
0:53:22 > 0:53:25After a few hours in the storeroom the terrorists noticed
0:53:25 > 0:53:28the security camera and disconnected it.
0:53:33 > 0:53:37Later that night, a squad of Kenyan soldiers crept back into Nakumatt.
0:53:40 > 0:53:43With them was a civilian who videoed the meat counter where Amber
0:53:43 > 0:53:46and her children had hidden earlier in the day.
0:53:56 > 0:53:59Shop worker Fred Bosire, in his white coat,
0:53:59 > 0:54:02had been playing dead for eight hours.
0:54:02 > 0:54:05I still lied down.
0:54:05 > 0:54:10When I saw the military boots and the uniform, now I was relieved.
0:54:14 > 0:54:17The shop workers who'd been hiding behind the cold store
0:54:17 > 0:54:19were also freed.
0:54:19 > 0:54:21They were the last group of civilians to be
0:54:21 > 0:54:22rescued from the mall.
0:54:25 > 0:54:28I was very lucky. I can say I was very lucky.
0:54:28 > 0:54:31Maybe that was my day. That's what I can say.
0:54:40 > 0:54:44At 13 minutes past nine a security camera captured
0:54:44 > 0:54:46the last recorded image of the terrorists.
0:55:01 > 0:55:04The stand-off between the terrorists and the Kenyan army
0:55:04 > 0:55:09continued for another 40 hours, during which five soldiers were killed.
0:55:13 > 0:55:16Two days after the attack began,
0:55:16 > 0:55:19the army fired a high-explosive shell into Nakumatt.
0:55:25 > 0:55:27All four terrorists died in the fire.
0:55:29 > 0:55:32Their weapons and what remained of their bodies were
0:55:32 > 0:55:34later recovered from the ashes.
0:55:43 > 0:55:45As Nakumatt burned to the ground,
0:55:45 > 0:55:48the security cameras stopped recording.
0:55:51 > 0:55:55The mall, which was under army control, was looted.
0:56:06 > 0:56:09The Kenyan government stood by the actions of its security forces.
0:56:11 > 0:56:15I am satisfied that our disciplined forces have
0:56:15 > 0:56:19responded in a professional and effective manner.
0:56:19 > 0:56:22We have ashamed and defeated our attackers.
0:56:23 > 0:56:27Let us continue to wage a relentless moral war as our forces
0:56:27 > 0:56:29conduct the physical battle.
0:56:30 > 0:56:32We shall triumph.
0:56:33 > 0:56:39Hundreds of miles north, in Somalia, Al-Shabaab also declared a victory.
0:57:05 > 0:57:07CHANTING
0:57:11 > 0:57:15Leave alone, Islam. Islam, the term Islam means peace. Where is peace?
0:57:15 > 0:57:18Where is Islam now the term Islam, where is it?
0:57:18 > 0:57:21When you kill innocent children, when you kill women?
0:57:21 > 0:57:22I am a Muslim myself.
0:57:24 > 0:57:28For now, Westgate remains closed.
0:57:28 > 0:57:30It isn't known when it might open again.
0:57:31 > 0:57:35Whatever the intended meaning of Al-Shabaab's
0:57:35 > 0:57:37spectacle at Westgate, the security cameras revealed it as
0:57:37 > 0:57:41little more than the mass murder of defenceless civilians.
0:57:47 > 0:57:50I don't really blame them as individuals.
0:57:50 > 0:57:52They really were just ordinary men with very,
0:57:52 > 0:57:54very wrong ideas about life.
0:57:55 > 0:57:57When I spoke to them there was a real calm
0:57:57 > 0:58:00and determination about what they were doing.
0:58:00 > 0:58:01You know, they were there to send out
0:58:01 > 0:58:05a message to the world, however messed up that message was.
0:58:05 > 0:58:07And to die doing it.
0:58:11 > 0:58:15As long as I've got breath left inside me...
0:58:16 > 0:58:20..and a finger to squeeze the trigger...
0:58:23 > 0:58:25..I won't let...
0:58:26 > 0:58:29..the same thing which happened at Westgate...
0:58:30 > 0:58:31..happen again.