0:00:01 > 0:00:08Last night we talked about the battle facing young people looking
0:00:09 > 0:00:18for jobs. The internet exploded with Europe responses. Welcome to
0:00:19 > 0:00:21
0:00:21 > 0:00:31the second night of Up For Hire Live.
0:00:31 > 0:00:50
0:00:50 > 0:00:56Good evening. Welcome. All week we are cracking open the world of work
0:00:56 > 0:01:01to show you how to get into a job and stayed in that job. We will be
0:01:01 > 0:01:06farming out of work young people who we sent out to experience an
0:01:06 > 0:01:16entire career in fast forward. Tonight they are managing high
0:01:16 > 0:01:25
0:01:25 > 0:01:32street shops. And joining as in the studio art Radio 1's Edith Bowman.
0:01:32 > 0:01:41And our comedian, Andi Osho. And to love some grenades into the room is
0:01:41 > 0:01:47Katie Hopkins. And one of the founders of Innocent smoothies is
0:01:47 > 0:01:51also here to give some advice. Some of the biggest companies in the
0:01:51 > 0:01:59country will be giving people paid employment. You can find out who
0:01:59 > 0:02:04will get a job later on on the show tonight. Last night you told us you
0:02:04 > 0:02:12wanted to talk about degrees. Whether or not it was worth having
0:02:12 > 0:02:16one. Tonight we're asking, his university a waste of time? Do you
0:02:16 > 0:02:22think that graduates expect the job just because they study to history
0:02:22 > 0:02:29of art? Or do you think they're making it harder for the rest of us
0:02:29 > 0:02:39to get a job. Let us know. And here from the breakfast show on BBC
0:02:39 > 0:02:42
0:02:42 > 0:02:47Radio 1, none other than Tina. There was you're degree a waste of
0:02:47 > 0:02:54time? If you did not go to university, aren't you glad? Get in
0:02:54 > 0:03:02touch with your comments and we will show them throughout the show.
0:03:02 > 0:03:09You can also use Twitter or Facebook. And we have an online
0:03:09 > 0:03:15page where companies are giving advice sessions. So do get in touch.
0:03:15 > 0:03:22Lots of people took part last night so it is worth having a look. All
0:03:22 > 0:03:27this week Up For Hire Live is following for a young unemployed
0:03:27 > 0:03:32people who we fast-forwarded through an entire career in a
0:03:32 > 0:03:40matter of days. Yesterday they struggled with a minimum wage jobs
0:03:40 > 0:03:45but tonight they will be managing a high-street shop. Let us meet them.
0:03:45 > 0:03:55I am desperate to find a job. I just want to be like other people
0:03:55 > 0:04:01and have that stress. Some people found you quite abrupt. That was
0:04:01 > 0:04:06rude. I wanted to make my children proud of me. I did not go to
0:04:06 > 0:04:10university because I thought I did not need qualifications. You would
0:04:10 > 0:04:20expect someone to make an impression on the first day, but he
0:04:20 > 0:04:21
0:04:21 > 0:04:28has not done that. I have applied for every job, what more can I do?
0:04:28 > 0:04:35This is the end of my career! been looking for work for almost
0:04:35 > 0:04:45one year. What have I done wrong? I cannot say that I want the job when
0:04:45 > 0:04:47
0:04:47 > 0:04:54I cannot even put a burger into a box!
0:04:55 > 0:05:01The stars of the show this week. Chris, Sacha, Kirsty and Ben.
0:05:01 > 0:05:07Tonight we will see you run a shop. You were with us last night. What
0:05:07 > 0:05:12kind of feedback did you get? main thing about yesterday was that
0:05:12 > 0:05:22many of my friends are graduates and they felt a degree is important.
0:05:22 > 0:05:24
0:05:24 > 0:05:33People were saying that a degree is not so important. And people on the
0:05:33 > 0:05:38show said that we should do menial jobs. You'll have a degree, Kirsty.
0:05:38 > 0:05:46That is partly why we're going to have the debate later. Discussing
0:05:46 > 0:05:55the value of a degree. Kirsty, what was your reaction? What did your
0:05:55 > 0:06:01friends say? A couple of people said I was hot! It was fantastic.
0:06:01 > 0:06:06It is great that this kind of thing is being discussed. It has been a
0:06:06 > 0:06:13problem now for years. And hopefully this will end in a
0:06:13 > 0:06:23positive way. We will speak to you all later. Enjoying yourselves so
0:06:23 > 0:06:27
0:06:27 > 0:06:32far? Loving it. Well these before will be with us
0:06:32 > 0:06:42to night and every night and tonight we will see them become a
0:06:42 > 0:06:43
0:06:43 > 0:06:47boss for the first time. The careers of their recruits are
0:06:47 > 0:06:55about to accelerate. There will be employed by the hand-made cosmetics
0:06:55 > 0:07:01giant, Lush. They have over 700 shops in 45 countries across the
0:07:01 > 0:07:08world. My Name Is Amanda. I look after at the managers and trainee
0:07:08 > 0:07:12managers. They will be sent to work in some of Britain's busiest stores.
0:07:12 > 0:07:22The managers will be leaving their shops and you will be left to
0:07:22 > 0:07:23
0:07:23 > 0:07:29manage them. That is not even as step, it is a leap! Sacha it will
0:07:29 > 0:07:35be manager of the Covent Garden Store in London. Kirsty will be in
0:07:35 > 0:07:40Brighton. I hope I will be a good manager. Chris will be on the
0:07:40 > 0:07:47King's Road in Chelsea. I am eager to get in there. And Ben will be in
0:07:47 > 0:07:52Leeds. I am going to go in there and manage the whole store up!
0:07:52 > 0:07:56People will be counting on me. current managers will leave them on
0:07:56 > 0:08:01their own and will not return until the end of the day. These are the
0:08:01 > 0:08:06keys to the shop. Their challenge on the first day is to find their
0:08:06 > 0:08:11own way of managing a team. Just make sure all your customers are
0:08:11 > 0:08:18feeling amazing. And it begins immediately with a staff meeting.
0:08:18 > 0:08:24We are just about to Oban. Being a shop manager it entails taking
0:08:24 > 0:08:31control of the team. You have to be at the forefront of everything.
0:08:31 > 0:08:37we bring people into the shop, they will buy something. Motivating the
0:08:37 > 0:08:47team is important and delegating is essential. I am Chris, a yurt new
0:08:47 > 0:08:51
0:08:51 > 0:08:59manager. -- your new manager. is so exciting. Would you like to
0:08:59 > 0:09:08smell this? In Leeds Ben is about to face his first managerial
0:09:08 > 0:09:14decision. We need the keys to get the money out of the till. I will
0:09:14 > 0:09:20go and get the passion fruit. I thought I would go and do it
0:09:20 > 0:09:26because Steve knows all about delivery. I hope I am doing OK at
0:09:26 > 0:09:36the moment. I am surprised he did not send someone. The manager would
0:09:36 > 0:09:45not normally leave the shop. Can I go for my break earlier? There was
0:09:45 > 0:09:55no direction, no one knew what they were doing. There is not a Lotus --
0:09:55 > 0:09:56
0:09:56 > 0:10:05a lot of motivation. I have no idea what time it is, I need out watch.
0:10:05 > 0:10:15-- a watch. I need to lose my inhibitions a bit more. In an
0:10:15 > 0:10:25attempt to bond with his team Ben has had an idea. It breaks down the
0:10:25 > 0:10:25
0:10:25 > 0:10:35barriers between me and that staff. If we have at song. In Brighton,
0:10:35 > 0:10:37
0:10:37 > 0:10:47Kirsty sets herself a break time. Everything is a bit messy. Now is
0:10:47 > 0:10:48
0:10:48 > 0:10:54the time to do something about it. I was going to get back to telling
0:10:54 > 0:11:02you! It is the job of the manager and to motivate the staff and you
0:11:02 > 0:11:10should lead by example. But at the moment it is the other way around.
0:11:10 > 0:11:18Well I will come back out. That was quite annoying. I was surprised to
0:11:18 > 0:11:28be stopped when I was walking in the door. Ind Leeds... It is show
0:11:28 > 0:11:31
0:11:31 > 0:11:41time. Dead man walking! I am going to sink a wonderful song. I almost
0:11:41 > 0:11:52
0:11:52 > 0:11:59fell over! -- sing a wonderful song. # I whip my hair back and forth! #
0:11:59 > 0:12:06Public humiliation makes you feel better! Before he locks up, Paddy
0:12:06 > 0:12:11wants to have a word. There is no instance were you as the manager
0:12:11 > 0:12:18need to leave the shop to buy a piece of fruit. You are a manager.
0:12:18 > 0:12:23I think perhaps you struggled to delegate. Today perhaps the team
0:12:23 > 0:12:33were too ill, let's have an enjoyable day. You made yourself
0:12:33 > 0:12:34
0:12:34 > 0:12:44look silly and they loved it. But you need to be the manager.
0:12:44 > 0:12:55
0:12:55 > 0:13:03think... Sorry, one second. I am upset now. I thought I did
0:13:03 > 0:13:13well and put a lot of effort in. So that is pretty hard to take. I care
0:13:13 > 0:13:21
0:13:21 > 0:13:28a lot about this. I think that is That was fascinating, I thought,
0:13:28 > 0:13:34Ben. It is interesting when you said you care so much, why did you
0:13:34 > 0:13:40care so much? It was a good opportunity. At this point in my
0:13:40 > 0:13:44life, bat is a good step to take. This is an area I would like to do,
0:13:44 > 0:13:50something I have tried to get in tears. To prove to people I am good
0:13:50 > 0:13:55enough was a great opportunity yesterday we saw Kirsty cried when
0:13:55 > 0:14:04she was dressed as a clown. Sacha, you cried when you got negative
0:14:04 > 0:14:09feedback. Chris is the only one who is tearless! It struck me, if he
0:14:09 > 0:14:14will be a manager or word in any job, you have got to take negative
0:14:14 > 0:14:21feedback. The feedback you got was partly good, why did it make you
0:14:21 > 0:14:27cry? There was a bit more criticism there as well, and I put a lot of
0:14:27 > 0:14:30effort in that day, and the attitude I had compared to Crealy
0:14:31 > 0:14:38Adventure Park was different because I was very negative there.
0:14:38 > 0:14:43I thought I did a good job, but I didn't. That's go to Katie Hopkins,
0:14:43 > 0:14:49formerly of The Apprentice. What is your reaction? The problem that we
0:14:49 > 0:14:54face here for all of you that have cried is that our system does not
0:14:54 > 0:14:58give us hard feedback any more, we are wrapped in cotton wool at every
0:14:58 > 0:15:03institution, school does not give us hard feedback, colleges do not
0:15:03 > 0:15:11give us hard feedback, universities tell us we are great and we never
0:15:12 > 0:15:18fail at any things. So people can't deal with bad feedback? Exactly.
0:15:18 > 0:15:22None of them deal with that -- whip back feedback. I have gone through
0:15:22 > 0:15:26tons of bad criticism, I have had colleges, been pregnant and had
0:15:26 > 0:15:31people call me names at college, loads of it, but there is a
0:15:31 > 0:15:36difference between how that situation happened. People never
0:15:36 > 0:15:45say nice things any more, that is the difference.
0:15:45 > 0:15:48Just because people cried does not mean to say they are any less
0:15:49 > 0:15:54capable of doing a job, it shows they are emotional and care about
0:15:54 > 0:15:59it. When you feel passionately about it, as you obviously do, that
0:15:59 > 0:16:06is why they cried. When people said nice things to me I used to crack.
0:16:06 > 0:16:12I cried all the time! We will see that later tonight! Who wants to
0:16:12 > 0:16:20say something about the film, about Ben's performance? De gentlemen in
0:16:20 > 0:16:26the white shirt. My name is Ben. I think young people are ready to
0:16:26 > 0:16:30fail, not succeed just yet. What does that mean? We don't think, I
0:16:30 > 0:16:35want to be an astronaut, and do everything we can to follow our
0:16:35 > 0:16:41dreams when we are young. I think we just kind of give up. How does
0:16:41 > 0:16:46that relate to what happened to Ben? I have taken so much negative
0:16:46 > 0:16:51feedback, if you want that go to an art school, listen to them looking
0:16:51 > 0:16:54at your work from the heart and soul, they tear it apart, but it
0:16:54 > 0:16:59improves you and I do agree with negative feedback because it
0:16:59 > 0:17:09improves your as an artist completely. Let me just say a
0:17:09 > 0:17:11
0:17:11 > 0:17:15couple of points. The gentlemen on the second row. I just wanted to
0:17:15 > 0:17:21single out Ben's performance. I wanted to literally give you a
0:17:21 > 0:17:25round of applause. I thought it was really inspiring. I am a law
0:17:25 > 0:17:29student and I run a social enterprise myself, and for you to
0:17:29 > 0:17:33show that bravery and that passion, I thought that was very inspiring
0:17:33 > 0:17:37for me. You are a maverick, definitely a leader, and we need
0:17:37 > 0:17:47more people like you, to show passion. There is nothing wrong
0:17:47 > 0:17:50
0:17:50 > 0:17:54with passion. You are a maverick! Richard Reed from Innocent
0:17:54 > 0:17:58smoothies. Thank you for coming tonight, you have a very successful
0:17:58 > 0:18:05company. We will talk about university later, but your thoughts
0:18:05 > 0:18:09on the fare on? I thought they did very well. -- on the film. You have
0:18:09 > 0:18:15not done the job before, you don't know what it is to be a manager.
0:18:15 > 0:18:20You attacked it with gusto. On the first day, taking errors. A big
0:18:20 > 0:18:26error, leaving to buy fruit, but that is easy to say in the studio.
0:18:26 > 0:18:33If you are in the studio -- if you are in the shop, it makes sense.
0:18:33 > 0:18:38During last night's show, Up For Hire trend it nationally on Twitter
0:18:38 > 0:18:42and one topic came up more than any other, with graduates saying they
0:18:42 > 0:18:46were they forgotten unemployed. They had too little experience for
0:18:46 > 0:18:50the job they wanted but were over- qualified for entry-level jobs that
0:18:50 > 0:18:54they needed. That came up in a discussion last night as well and
0:18:54 > 0:18:59got a big reaction. They think they are stuck between a rock and a hard
0:18:59 > 0:19:05place. Who in this room is a graduate and wishes they weren't?
0:19:05 > 0:19:13Who thinks that their degree was a waste of time? The lady with her
0:19:13 > 0:19:19hand up. Basically, I think I wasted probably about four years of
0:19:19 > 0:19:24my life studying my degree. What was your degree? Broadcast media. I
0:19:24 > 0:19:28came out to be told I do not have enough experience. I am thinking I
0:19:28 > 0:19:33should have spent those four years getting experience, rather than
0:19:33 > 0:19:39being taught nothing that will help me when I get out. Anyone else
0:19:39 > 0:19:46think university was a waste of time? It I am not joking when I say
0:19:47 > 0:19:54to university I went to was a stable of manure. I did a
0:19:54 > 0:19:58multimedia core. Don't name it! course I did, we know it to be
0:19:58 > 0:20:03Mickey Mouse now, eight years on I have a number of growing businesses,
0:20:03 > 0:20:10but not one skill that I learned was from university. What was the
0:20:10 > 0:20:15degree? Multimedia and video production. Media degrees are often
0:20:15 > 0:20:21called Mickey Mouse. Why is it that your fault for picking the degree?
0:20:21 > 0:20:26I thought, the tutors would not get a job in the real world. Being a
0:20:26 > 0:20:32tutor is a job in the real world! Do real people are being paid and
0:20:32 > 0:20:39getting a wards. I can only talk personally from my course --
0:20:39 > 0:20:44getting awards. Katie Hopkins, tell us your view on this. Do you think
0:20:44 > 0:20:48people are taking pointers degrees? Absolutely, there are too many
0:20:48 > 0:20:52degrees being offered to students that should not be taking them,
0:20:52 > 0:20:56institutions that should not be allowed to offer degrees that have
0:20:56 > 0:21:01not got the credibility to be offering degrees to students that
0:21:01 > 0:21:07are actually taking students up a very bad road, misleading students
0:21:07 > 0:21:13now at �9,000 a year. What sort of degrees are a way squares to map --
0:21:13 > 0:21:19are a waste? Mickey Mouse degrees like media studies, for one, sports
0:21:19 > 0:21:26science would be a great one. Gulf Management would be another! People
0:21:26 > 0:21:31always say the obvious ones. Social sciences would be another. If he
0:21:31 > 0:21:37were a former polytechnic, blow yourself up. There are too many
0:21:37 > 0:21:40institutions we do not need. Labour said we should have 50% of young
0:21:40 > 0:21:45people at university, we cannot find jobs for them, it is a waiter
0:21:45 > 0:21:51of time. You are turning this into a political rally -- a waste of
0:21:51 > 0:22:01time. People always pick media, what about history of art? Anything
0:22:01 > 0:22:03
0:22:03 > 0:22:09related to academic excellence. Isn't it a hobby? It is academic.
0:22:09 > 0:22:17Let's go to the lady here. Going back to what Katz, I am in a degree
0:22:17 > 0:22:21at the moment, and I am thinking of dropping out because I do not think
0:22:21 > 0:22:23the degree will be beneficial to me and I am thinking of starting in a
0:22:23 > 0:22:28career and getting experience rather than having a degree because
0:22:28 > 0:22:34it does not seem it will get me anyway. What is your degree?
0:22:34 > 0:22:42started with journalism and have changed to art. What are people
0:22:42 > 0:22:46saying online, Tina? This is getting a lot of reaction online.
0:22:46 > 0:22:50One viewer said, I regret going to university because what I learned
0:22:50 > 0:23:00does not get applied in practice. People think it will pay off, but
0:23:00 > 0:23:00
0:23:00 > 0:23:04it is a life. Let's get another comment. -- it is a lie. Johnny
0:23:04 > 0:23:10disagrees, he says the life skills and experience are invaluable and
0:23:10 > 0:23:16you will become more employable if that economy recovers. Chloe, you
0:23:16 > 0:23:23are keen to come in. I have chosen to abstain from university despite
0:23:23 > 0:23:33achieving two A*s, and and a B in my A-levels, because -- because a
0:23:33 > 0:23:36
0:23:36 > 0:23:43degree no longer guarantees a job. You gotA* A levels, isn't it a
0:23:43 > 0:23:48waste of talent? I am hoping to go into talent Management, TV
0:23:48 > 0:23:53productions. You don't need a degree for that! The lady next to
0:23:53 > 0:23:59you in. If you want to do something like TB production, management, a
0:23:59 > 0:24:04lot of people will need the work experience and you often won't get
0:24:04 > 0:24:08that without a degree. You think she should go to university? It is
0:24:08 > 0:24:12not right for everybody but you often will not get the experience
0:24:12 > 0:24:17without a degree. I have only had one negative e-mail regarding not
0:24:17 > 0:24:22having a degree, and that e-mail differentiated me from the crowd,
0:24:22 > 0:24:29even though it was negative, so it is might US people stop that is
0:24:29 > 0:24:35interesting, people assume you will not get anywhere. A positive story,
0:24:35 > 0:24:39which is good. Richard said he went out today and handed out see thes,
0:24:39 > 0:24:44went to every shop asking for work, even if it was just a temporary
0:24:44 > 0:24:49work, and he says he has an interview on Thursday. You have to
0:24:49 > 0:24:59keep motivated. Keep telling us your stories, get in touch with us.
0:24:59 > 0:25:00
0:25:00 > 0:25:03You have got half an hour to get your comments on the light wall.
0:25:03 > 0:25:08People leaving university and expecting to walk in a job is a
0:25:08 > 0:25:12theme that has come up. We will continue this debate later.
0:25:12 > 0:25:16You probably know that you do not need a degree to present TV shows,
0:25:16 > 0:25:22which is just as well, because if you did, I would not be doing this
0:25:22 > 0:25:28now. And I am not the only one... Degree or no degree, a difficult
0:25:28 > 0:25:37one. Do I think people should have decreased? A degree is the best
0:25:37 > 0:25:40option. No! Always go to university. The things I learned a university I
0:25:40 > 0:25:45learned from being in the student union. So many brilliant people
0:25:45 > 0:25:51have not been to university. People with a trade are comfortable right
0:25:51 > 0:25:58now. Some people enjoy education. It is not what you know, it is who
0:25:58 > 0:26:02you know. I didn't go to university, look where I am now. If I went to
0:26:02 > 0:26:09university I would probably be the Prime Minister right now. I am in a
0:26:09 > 0:26:16dressing-room at the BBC without a toilet.
0:26:16 > 0:26:21Keith Lemon, thank you. Edith Bowman is here. You were
0:26:21 > 0:26:26dying to say more during that debate. There are so many things, I
0:26:26 > 0:26:29agree with the experience thing, it is a vicious circle of you have to
0:26:29 > 0:26:36have experience to get a job but need a job to get experience, and I
0:26:36 > 0:26:40found that. I went a weird route to university, I came out of school
0:26:40 > 0:26:43thinking a wanted to do one job, decided I did not want to, did a
0:26:43 > 0:26:49diploma at college income indications today's, which gave me
0:26:49 > 0:26:53a path going, this is what I want to do -- a diploma at college in
0:26:53 > 0:26:57communications to the East. There could not have been much that you
0:26:58 > 0:27:03learned on that which was good for your job? No, but because I did not
0:27:03 > 0:27:08know what I wanted to do, there is not an application form you right
0:27:08 > 0:27:12to become a TV or radio presenter. When I went to university, I pretty
0:27:12 > 0:27:17much stalked the local controller to give me work experience and I
0:27:17 > 0:27:25knew it was what I needed to get as well as doing let is but constantly
0:27:25 > 0:27:31sending applications and not getting anywhere, you eventually
0:27:31 > 0:27:36got some might? In some ways, that is a work ethic -- you eventually
0:27:36 > 0:27:41got somewhere. Don't take no for an answer. My mum recently sent me
0:27:41 > 0:27:47some stuff, and in it was a fault of rejection letters, so many
0:27:47 > 0:27:54different types of jobs -- a folder of rejection letters. It gave me a
0:27:54 > 0:27:58fool to keep going. And to the guy who put you on the radio and
0:27:58 > 0:28:04eventually? He said he would never put a person with an accent like
0:28:04 > 0:28:14mine on the radio! I tend to agree with him! Scottish people should
0:28:14 > 0:28:22
0:28:22 > 0:28:27not be on the radio! Edith Bowman, Up For Hire Live has teamed up with
0:28:27 > 0:28:37seven UK businesses to offer life placements throughout the show. We
0:28:37 > 0:28:38
0:28:38 > 0:28:43have had over 800 applications for just 23 opportunities. That is
0:28:43 > 0:28:49confirmation of just how tough things are today. That is a
0:28:49 > 0:28:57headline from a newspaper today. So Starbucks and Argos last night
0:28:57 > 0:29:06hired 10 of our applicants. Tonight it is the 10th of Hilton world wide.
0:29:06 > 0:29:13And here is the man in charge. -- the turn.
0:29:13 > 0:29:19That is a startling headline. It is worse in some parts of the country.
0:29:19 > 0:29:26What is it like for you guys at the moment? Are you getting a lot of
0:29:26 > 0:29:30applications for every single job? We are. But we're opening a lot of
0:29:30 > 0:29:40new hotels and we are recruiting a lot of people all around the
0:29:40 > 0:29:41
0:29:41 > 0:29:46country. Tell us about the standard of applications that you received.
0:29:46 > 0:29:50Generally they were good. There were some obvious mistakes such as
0:29:50 > 0:30:00lack of preparation. Where people have not completed their
0:30:00 > 0:30:05application form. Or they do not have the right spelling or grammar.
0:30:05 > 0:30:11Alex from Starbucks was here last night and spoke about people being
0:30:11 > 0:30:17over-qualified. That got a big reaction online. If someone came to
0:30:17 > 0:30:24you with the first in classics from Oxford, would you turn them down?
0:30:24 > 0:30:30Not necessarily. I recognise that that can be a problem. Why would it
0:30:30 > 0:30:35be a problem? If you are an employer you want to see the person
0:30:35 > 0:30:40passionate for the job that you have on offer. If they can't
0:30:40 > 0:30:46explain that then absolutely, we would employ them. You were
0:30:46 > 0:30:51impressed with a lot of the applications. Yes and because of
0:30:51 > 0:31:01that standard we have been able to offer six placements instead of the
0:31:01 > 0:31:11three. We are talking full-time jobs and these could turn into
0:31:11 > 0:31:16
0:31:16 > 0:31:23long-term careers. Absolutely. Now, over here is our workshop. It
0:31:23 > 0:31:27is where many audience members have been wandering in and out for
0:31:27 > 0:31:37advice from employment experts. Tonight there are going to focus on
0:31:37 > 0:31:44interviews. We are actually talking about interview advice. This young
0:31:44 > 0:31:52lady has then interview next week. So we're talking about the
0:31:52 > 0:32:02importance of the selling yourself. What kind of questions would you
0:32:02 > 0:32:04
0:32:04 > 0:32:09anticipate for becoming an elf for Santa? I want the job because I am
0:32:09 > 0:32:15enthusiastic and I love Christmas and dressing up. Also being
0:32:15 > 0:32:25involved with the children and making them smile. What more do you
0:32:25 > 0:32:26
0:32:26 > 0:32:33need? You have ticked every box! You can come to the studio this
0:32:33 > 0:32:41week and get some advice. Now we can go back to the shop floor and
0:32:41 > 0:32:48are unemployed career fast trackers. It is now the second day of their
0:32:48 > 0:32:52ultimate test. Can they turn things around and get the tills ringing?
0:32:52 > 0:32:59The new managers have their next challenge and it is all about the
0:32:59 > 0:33:05money. Yesterday I had criticism for my managerial skills so today
0:33:05 > 0:33:10there is more pressure on me. Today there will be more of a managerial
0:33:11 > 0:33:20role for me. Each of the stories has a different daily financial
0:33:20 > 0:33:29target. �4,600. Hopefully people will come and try the product.
0:33:29 > 0:33:36they have to do is reach it. could reach �4,000 by a 3 o'clock.
0:33:36 > 0:33:46Definitely a challenge. Chris is hoping to set the tills ringing
0:33:46 > 0:33:47
0:33:47 > 0:33:57with a group pampering session. it will be pure personal arm
0:33:57 > 0:33:58
0:33:58 > 0:34:06massager. Chris is doing a lovely job with
0:34:06 > 0:34:16the girls. He made us feel very welcome. I do not think anyone has
0:34:16 > 0:34:26ever sold that much. It is not natural!
0:34:26 > 0:34:28
0:34:28 > 0:34:33It is Brighton Pride. At the moment the parade is going straight past
0:34:33 > 0:34:39the shop. Lots going on outside and we are construed in the shop not
0:34:39 > 0:34:45having anything to do. It would be great to take advantage of the fact
0:34:45 > 0:34:55that there are crowds on the doorstep. The managers can check
0:34:55 > 0:34:56
0:34:56 > 0:35:06their takings at any time. It is OK. But unless we have a really big go
0:35:06 > 0:35:09
0:35:09 > 0:35:15and, we're not getting -- big boom. I want to take most of these things
0:35:15 > 0:35:23off and have the perfume display. It is different to yesterday, I am
0:35:23 > 0:35:29more hands on. I do not know how they are taking it, we will find
0:35:29 > 0:35:39out at the end of the day. I feel he was so much more confident and
0:35:39 > 0:35:46
0:35:46 > 0:35:56in control. You do not want him to a serious. -- too serious. I don't
0:35:56 > 0:35:57
0:35:57 > 0:36:01like it. 1900. They're not good at all, no point even making excuses.
0:36:01 > 0:36:11They say it is quiet but there are people everywhere. We need to get
0:36:11 > 0:36:18people coming in to the store. The store might now is quiet and that
0:36:18 > 0:36:25is not making me happy. We want the crowds to rush in so let us go and
0:36:25 > 0:36:33do that. Today I will be pampered by these
0:36:33 > 0:36:42fabulous strong men. I think the idea to go outside was excellent.
0:36:42 > 0:36:49It got people interested. It is quite a good tactic so you can
0:36:49 > 0:36:59actually see the product being used. I enjoyed myself and I think it was
0:36:59 > 0:37:00
0:37:00 > 0:37:10good. I want to check the till. �1,429. Not quite on target.
0:37:10 > 0:37:21
0:37:21 > 0:37:29number we finished on was �3,400. It was OK, but it is really quite
0:37:29 > 0:37:37low. There is massive room for improvement. You need to be more
0:37:37 > 0:37:43positive. People do feel you need to be more decisive. It is a new, I
0:37:43 > 0:37:49can see it. Even though it you have not hit the today, all in all it
0:37:49 > 0:37:54has been a better day for you today. You listened to my feedback from
0:37:54 > 0:38:02the first day. That may have seemed harsh at the time that you learned
0:38:02 > 0:38:10from Europe mistakes. -- but you learned from your mistakes.
0:38:10 > 0:38:20have done �5,000. You beat the takings from last year. Are you
0:38:20 > 0:38:20
0:38:20 > 0:38:29joking? I think if the kids saw me now with
0:38:29 > 0:38:35a smile on my face they would be proud of me. I am so happy. I want
0:38:35 > 0:38:41to come back from a hard day off work and say that I can't afford to
0:38:41 > 0:38:46take you out. Without having to check how much everything costs all
0:38:46 > 0:38:56the time. Just give them for life that they deserve. This whole
0:38:56 > 0:39:05
0:39:05 > 0:39:13process is part of that. Sacha, everyone. Well done. Tears
0:39:13 > 0:39:20of happiness. Yes, after the Adventure Park, it let out all that
0:39:20 > 0:39:24emotion and now I cannot get it back in! You were talking about
0:39:24 > 0:39:33what it means to you and you want to have a job to make your children
0:39:33 > 0:39:38proud. The process is to learn. I did all the college staff. So now I
0:39:38 > 0:39:45have done something else and this is a different process. Finding out
0:39:45 > 0:39:51where I am and what I want to do. Chris, did you learn anything?
0:39:51 > 0:39:59learnt all the time, every day there is something new. Learnt to
0:39:59 > 0:40:08touch people up! No, I learned how to delegate and be in control.
0:40:08 > 0:40:15Kirsty, what about you? I love Lush. It is an ethical business. So I
0:40:15 > 0:40:21particularly enjoyed it. But with management, I did not feel
0:40:21 > 0:40:31comfortable delegating. And I feel with management you work your way
0:40:31 > 0:40:32
0:40:32 > 0:40:37up and I would have liked a bit more training. Ben, you are smiling.
0:40:37 > 0:40:43The feedback that I got in the first day, I took that on board and
0:40:43 > 0:40:49used it was Dr Richard Reid, what did you make of that? Well a couple
0:40:49 > 0:40:55of things stand out. Ben, best improvement. You listened to the
0:40:55 > 0:40:59feedback and moved on. But Sacha, I love what happened there. Because
0:40:59 > 0:41:09you were down halfway through the day and then sought, I am going to
0:41:09 > 0:41:18change that. That is being a proper entrepreneur. Good for you. A lot
0:41:18 > 0:41:28of enthusiastic agreement behind me. Because he owns the company!
0:41:28 > 0:41:32
0:41:32 > 0:41:38Have you asked him for commission? So well done everyone. Andi Osho,
0:41:38 > 0:41:45what did you make of that? I think they did brilliantly. Especially
0:41:45 > 0:41:50Ben, you took on the feedback. And I think most people who have not
0:41:50 > 0:41:55worked in a management role, I do not know that they would do better
0:41:55 > 0:42:01at regardless of if they were graduates or not. Well we're going
0:42:01 > 0:42:10to open this debate out a little bit. And have a discussion about
0:42:10 > 0:42:16what would make a good boss. Who would like to contribute? My name
0:42:16 > 0:42:22is Ricky. I would like to comment on the managerial skills of Sacha.
0:42:22 > 0:42:29I think she was good. A lot of managers would say, it is not going
0:42:29 > 0:42:34well, you do something while I sit here. She gave that job to herself
0:42:34 > 0:42:44which proved to her team that she is willing to do the jobs that she
0:42:44 > 0:42:44
0:42:44 > 0:42:50expects them to do. And also she... Obviously she has got children and
0:42:50 > 0:42:57I think she is doing it for a bigger purpose. I think that pushed
0:42:57 > 0:43:01her a little bit more. A survey came out recently saying that 7
0:43:01 > 0:43:10million people have walked out of a job because they do not like their
0:43:10 > 0:43:19boss. Has anyone here dam at? done that? I used to work in a
0:43:19 > 0:43:24five-star hotel in central London. And it was a horrible atmosphere.
0:43:24 > 0:43:30Every time I go into a restaurant nowadays I appreciate them. It was
0:43:30 > 0:43:36so aggressive. Did you not learn a lot? I did and did did strengthen
0:43:36 > 0:43:44me. But the way they treat people. I understand that they have to
0:43:44 > 0:43:51deliver thousands of meals. And now I have progressed in my career and
0:43:51 > 0:44:01I employee 100 people. I say you have to take your initial steps.
0:44:01 > 0:44:02
0:44:02 > 0:44:07What you start off as in your People are talking about young
0:44:07 > 0:44:13people being good managers. Dawn was a manager at 21, she says she
0:44:13 > 0:44:17did as good a job as older members of staff. Scott had to oversee
0:44:17 > 0:44:20about 50 older ladies, he said it was hard work and he had to change
0:44:20 > 0:44:26the way he acted so he did not attend them. They were worlds apart,
0:44:26 > 0:44:30and he left. My autocue is not in the right
0:44:30 > 0:44:37place, but someone will tell me what we are going to and it will
0:44:37 > 0:44:41happen! That is it. We like to take you behind the scenes! This week,
0:44:41 > 0:44:47Up For Hire has teamed up with seven big employers to offer life
0:44:47 > 0:44:54changing paid jobs to people out of work. Tonight, Hilton Worldwide's
0:44:54 > 0:44:5810. They interviewed 16 of the 141 people who applied for their jobs
0:44:58 > 0:45:03as few weeks ago. If you have an interview coming up, get your note
0:45:03 > 0:45:07pad and pencil at the ready. We are looking for a combination of
0:45:07 > 0:45:12things today, somebody with passion full-service, creativity, a good
0:45:13 > 0:45:17team player, and somebody with personality. You send out a CV and
0:45:17 > 0:45:21very rarely get a reply. I have waited for this opportunity.
0:45:22 > 0:45:28atmosphere is quite tense. I have been at home for three months
0:45:28 > 0:45:37looking for work, I am dying for a job. What is your worst quality?
0:45:37 > 0:45:42worst quality... Everyone says they don't have one, it is hard to
0:45:42 > 0:45:48choose. You can give me an example of when you have worked for a
0:45:48 > 0:45:54difficult person. Well... At a lot of the people that I served late at
0:45:54 > 0:46:01night had a lot of alcohol in their system. He dropped a full tray of
0:46:01 > 0:46:06drinks on a custom. I would analyse the situation. As well as on a
0:46:06 > 0:46:11customer's white's dress. He pushed an old woman over. I would always
0:46:11 > 0:46:15go to a supervisor. When someone is angry like that, let them get it
0:46:15 > 0:46:21off their chest. Don't let it get out of hand. And I got some
0:46:21 > 0:46:30flowers! Have you had any major problems way you have had to come
0:46:30 > 0:46:33up with a solution? A solution? am an organisation freak! It is
0:46:33 > 0:46:38important in an office environment to help other people out. I have
0:46:38 > 0:46:43lists all around my room. People should be trained. People stand
0:46:43 > 0:46:48there and do nothing. You can't be a leader and say, you have to deal
0:46:48 > 0:46:53with that, it is your problem. are a role model. Having no GCSEs
0:46:53 > 0:47:00has affected me. I feel like when they ask me, do I tell them, this
0:47:00 > 0:47:03is why I left school, or do I say it was a personal reason. I left
0:47:03 > 0:47:08school a year early, some girls did not like me and I started getting
0:47:09 > 0:47:14panic attacks. I went back because I was not going to let them ruin
0:47:14 > 0:47:18Mike school time. It is the first proper interview I have done, so if
0:47:18 > 0:47:28I get it I will be very pleased. Fingers crossed, it will be a long
0:47:28 > 0:47:33
0:47:33 > 0:47:39wait. My feet are really hurting! And here with us are a lot of the
0:47:39 > 0:47:44guys who applied and we saw being interviewed there. That was an
0:47:44 > 0:47:49interesting point, that you made, it scared of revealing personal
0:47:49 > 0:47:53information but you decided to do it? A lot of people do not have
0:47:53 > 0:47:58GCSEs when they leave school so I wanted to put it out that you can
0:47:58 > 0:48:02still go for a job and try your hardest, and Hilton Worldwide did
0:48:02 > 0:48:08not mind. Have you done interviews before and not revealed it? I have
0:48:08 > 0:48:13never revealed it. You don't regret it? It is showing a human side as
0:48:13 > 0:48:18well that may be an interviewer will respond to it. Charlotte, you
0:48:18 > 0:48:22interviewed for the job. How long had he been out of work? It I
0:48:22 > 0:48:28graduated in July, so I have been searching since then. I studied
0:48:28 > 0:48:35French and Spanish so I have it's - - I it had looked in other
0:48:35 > 0:48:40countries as well. But to no avail. What would the job mean to you?
0:48:41 > 0:48:44would be amazing, incredible. I have been searching for a long time,
0:48:44 > 0:48:51just hanging about the house, working in a pub, which is great
0:48:51 > 0:48:54for now, but you need something! career. It would be amazing.
0:48:54 > 0:49:01long have you been out of workers macro about the same, I graduated
0:49:01 > 0:49:05in July. Why do you want this job? It is something that has great
0:49:05 > 0:49:09prospects for the long term. Sitting at home doing nothing, do
0:49:09 > 0:49:12you find it hard to deal with? There are days when it is difficult
0:49:12 > 0:49:17to motivate yourself to apply for jobs and things, but on the whole,
0:49:17 > 0:49:22it is a case of trying to stay positive. Danielle, how long have
0:49:22 > 0:49:28you been out of work? I finished university in June. Why would you
0:49:28 > 0:49:31like the job? It would be a new experience, I have been sat at home
0:49:31 > 0:49:36for four months, it has been depressing, and I have been
0:49:36 > 0:49:42applying for jobs every day, which is a job in itself. Do a lot of
0:49:42 > 0:49:51people not respond? You sale at an application which will take all day,
0:49:51 > 0:49:55and you do not hear from the job -- you will fill out an application.
0:49:55 > 0:49:59We met Rob from Hilton Worldwide earlier, you had three placements
0:49:59 > 0:50:06initially, a three-month full-time job. He boosted at 26 because you
0:50:06 > 0:50:11were impressed with the applications. -- you boosted that-6.
0:50:11 > 0:50:19You guys know who got the job, but I don't know, so tell us who got
0:50:19 > 0:50:24the jobs. I am pleased to welcome our 6 nitty members, or near,
0:50:24 > 0:50:34Danielle, Jenna, Danielle, Charlotte and Rory.
0:50:34 > 0:50:42
0:50:43 > 0:50:47Welburn! You explained the divisions in the roles, they are
0:50:47 > 0:50:51non graduate positions and some are graduate positions. You have a
0:50:51 > 0:50:57degree and went for the non- graduate job? That does not trouble
0:50:57 > 0:51:02you? No, I am keen to work, why shouldn't I? Because I have a
0:51:02 > 0:51:08degree does not mean I cannot apply for a non-graduate role. Looking at
0:51:08 > 0:51:12the Feedback last night, there are some people who do not have degrees
0:51:12 > 0:51:17who get annoyed when people with degrees go for non-graduate jobs.
0:51:17 > 0:51:22Does anyone get annoyed by that? Can you sympathise with that?
0:51:22 > 0:51:25the end of the day, at any job that is going and you are interested in,
0:51:25 > 0:51:29I would love the opportunity to work for Hilton, and I have been
0:51:30 > 0:51:35given it. I saw the chance, and even though it is non-graduate, it
0:51:35 > 0:51:41does not mean I cannot apply, so I went for it. What does this mean to
0:51:41 > 0:51:44you? It means the world. As Danielle said, with a degree, I
0:51:44 > 0:51:49don't think it should be an employer's distinction between
0:51:49 > 0:51:54offering a job and not offering a job. I have got a degree as well,
0:51:54 > 0:52:02but I have experience so I thought I would go for it.
0:52:02 > 0:52:07Good luck in your new career, everyone.
0:52:07 > 0:52:15Do you mind if I throw you out of your seat temporarily? I will not
0:52:15 > 0:52:20literally throw you! Patrick, you are one of the people who was
0:52:20 > 0:52:24interviewed and did not get the job. Are you OK about that? Yes, I'm OK
0:52:24 > 0:52:33about that. Was it worth going to the interview? Did you learn
0:52:34 > 0:52:42anything? I really meant different things from the inner city. It is
0:52:42 > 0:52:48about the process of the interview. In human resources, process is the
0:52:48 > 0:52:58key thing, that is the individual stop commiserations and good luck
0:52:58 > 0:52:58
0:52:58 > 0:53:03out there. -- and that is the interview.
0:53:03 > 0:53:10You can have your seat backs him, it is comfortable! Congratulations
0:53:10 > 0:53:14to everyone, and to those who did not make it, keep going and good
0:53:14 > 0:53:18luck, every interview is good practice. If you need advice on
0:53:18 > 0:53:24getting the interview and then the job, visit our website, where we
0:53:24 > 0:53:30have films explaining it all there. You can also see what happened to
0:53:30 > 0:53:34our fantastic four at the end of their time as shop managers, we
0:53:34 > 0:53:40have run out of time to show it now. They did brilliantly, it was a
0:53:40 > 0:53:50triumph for Kirsty, the films will be online. Thursday, the experience
0:53:50 > 0:53:54was positive for you, what did you learn? -- Kirsty. It shot me up the
0:53:54 > 0:53:58ladder faster than I expected, so I learned things I did not anticipate
0:53:58 > 0:54:04having to do for a number of years, said that was excellent. I am sorry
0:54:04 > 0:54:08we cannot show it, but it is on the Up For Hire website. Let's get a
0:54:08 > 0:54:17comment from the guests. Edith Bowman, anything you would like to
0:54:17 > 0:54:22reflect on? That whole thing of, you see it in the films, positions
0:54:22 > 0:54:27they are out of their depth, but if you motivate yourself and show
0:54:27 > 0:54:34people you are up for the challenge, that can help. Richard Reid, who
0:54:34 > 0:54:40would you hire out of these four? They all have high potential. The
0:54:40 > 0:54:43thing I have been thinking about, I am a big believer in university,
0:54:43 > 0:54:47but you do not have to go to university to start your own
0:54:48 > 0:54:55business, so if you cannot get a job, consider making your own one.
0:54:55 > 0:55:00Thank you, Edith, rigid and Andi. We are almost done. Tomorrow, the
0:55:00 > 0:55:07recruits will be flying solo, negotiating deals. This is a good
0:55:07 > 0:55:12little task! For a high and wedding planner. Here is a preview.
0:55:12 > 0:55:18It is like something you would see in a fell. I would say no to use.
0:55:18 > 0:55:25am not sure where I am at the moment. I am not a negotiate it.
0:55:25 > 0:55:32can get up to 25%. Do you know anyone with a big boat? I have not
0:55:32 > 0:55:41got anything ready. I have not really done any research. Very nice.
0:55:41 > 0:55:48I am not sure whether this one is five stars.
0:55:48 > 0:55:52It looks good. Tomorrow we have Sarah Willingham and Danielle
0:55:52 > 0:55:57Harold coming into the studio and we will be finding more people work
0:55:57 > 0:56:01right here, this time from Virgin Media and Scottish Power. Keep
0:56:01 > 0:56:06sending us your stories and comments, and let us know if you
0:56:06 > 0:56:09want to be part of the audience tomorrow. Tomorrow morning, joined